Road handling

Information Guide VOPAK TERMINAL BOTLEK VOPAK TERMINAL TTR Welplaatweg 115 Torontostraat 19 3197 KS Botlek 3197 KN Botlek Rotterdam Harbour no. 4110 Harbour no. 4530 The VOPAK TERMINAL The Netherlands Kon. Wilhelminahaven ZOZ 1 Truck planning: 3134 KH Vlaardingen Truck planning: T: +31 181 270 831 Harbour no. 625 T: +31 181 270 831 E: [email protected] The Netherlands E: [email protected] Slot booking Slot booking Truck planning: Customer service representatives: T : +31 10 4608 800 Customer service representatives: E: [email protected] Slot booking E: [email protected] W: www.vopak.nl W: www.vopak.nl Customer service representatives: T : +31 10 4608 610 / 611 / 612 / VOPAK TERMINAL CHEMIEHAVEN 614 / 732 / 782 Chemiestraat 10 F : +31 10 4608 616 3197 KB Botlek Rotterdam E : [email protected] Harbour no. 4202 The Netherlands VOPAK TERMINAL ACS Truck planning: Scheldelaan 410 T: +31 181 270 831 B 2040 Antwerp E: [email protected] Harbour no. 499-503 Slot booking Belgium

Customer service representatives: Truck planning: E: [email protected] T : +32 3 546 03 18 W: www.vopak.nl E : [email protected] Slot booking VOPAK TERMINAL LINKEROEVER Customer service representatives: Haandorpweg VOPAK TERMINAL EUROTANK T : +32 3 546 03 15/14/05 B 9130 Kallo Industrieweg 16 E : [email protected] Harbour no. 1313 B 2030 Antwerp Belgium Harbour no. 399 Belgium Truck planning: T : +32 3 730 11 59 Truck planning: E : [email protected] T : +32 3 545 73 70 Slot booking E : [email protected] Slot booking Customer service representatives: T : +32 3 730 11 54/55/56/67/84 Customer service representatives: E : [email protected] T : +32 3 545 73 15/38/39/40 E : [email protected] Terminal Overview Jan Bert Schutrops President Vopak Europe & Africa

Connect with carriers

Vopak is the world’s leading independent tank storage operator. It is our ambition to excel in a strongly rooted culture of safety, flawless execution and operational excellence. We aim to deliver our customers excellent service in a sustainable way.

We cannot do this on our own. In order to deliver the best service to our joint customers we like to work together with you.

One way of doing so is to be transparent on our working practices and to keep you and your drivers connected with us. This booklet provides you with easily accessible and clear information on our operational and safety standards.

I hope the guide will help you with safe and efficient truck handling at our Rotterdam, Vlaardingen and Antwerp terminals. Please contact us if you need more information or if you would like to discuss whatever subject to improve our service.

Good luck!

4 Vopak Road Handling Vopak Road Handling 5 Index

08 14 16 Vervoerdersgids Vopak Safety Planning Van aankomst tot vertrek

Chauffeur & truck Chauffeur Beveiliging Chauffeur & truck

Aankomst bij de terminal Aanvraagformulier invullen Naar de weegbrug Voertuig wegen

Chauffeur Operator Operator Operator Chauffeur Chauffeur & truck

Vopak-werkopdracht in Vopak-werkopdracht Naar het laadstation, Laden / lossen ontvangst nemen afgeven truck gereed maken

Chauffeur & truck Chauffeur & truck Chauffeur Expeditie Expeditie

Laatste documenten in Voertuig wegen Naar parkeerplaats Lopend naar Expeditie 16 ontvangst nemen 18 22 Arrival to Departure Handling Request Equipment Form for Drivers

VCG_NL_v01.indd 16 08-08-11 16:05

26 27 28 Legislation Third parties Behaviour Vopak Road Handling 39

30 Vopak Terminal Information Vopak Terminal Linkeroever

VCG_eng_v03.indd 39 13-07-11 10:58 Vopak Road Handling 7 Basic safety regulations Safety induction There are a few basic safety regulations that Drivers who have passed the safety are important to follow. First of all, onsite induction are granted access for a period of motorized vehicles, including forklifts, should two years (Dutch terminals) or one year only be operated if: (Belgian terminals). This safety test is • the vehicle is appropriate for the purpose available in Dutch and the three official ADR and has been inspected and confirmed languages (English, French and German). to be in safe working order. The induction brings safety to the drivers’ • seat belts are present and worn by all attention. The induction is also an objective occupants and other appropriate safety measurement of the language skills that the devices are used as intended. driver needs to have to enable basic • loads are secured and do not exceed communication between our staff and the design specifications. driver in case of an emergency. • the local road safety regulations are fully complied with. The figure on page 10 explains the safety induction process. Moreover, drivers must be fully trained, qualified and medically fit to drive and operate their vehicle. Drivers are allowed to enter Vopak Terminals if they: • are able to understand and speak one of the three official ADR languages (English, French and German) or the local language (Dutch). • have successfully completed the Vopak (Port Instruction Test, PIT light) Introduc- Safety tion to Safety; see the next page; • wear protective equipment, see page 12 Personal protective equipment.

It is important for drivers to follow all the safety instructions of Vopak employees at all times.

Smoking is not allowed In Vopak terminals, except for clearly indicated dedicated zones.

8 Vopak Road Handling Vopak Road Handling 9 No access to terminal Firma Contactpersoon Kenteken Datum Aankomst Company Contact Car registration Date Time in

Valid PIT Light

Arrival at terminal Allowed access to the Check Check terminal and receipt of a Vopak information booklet OP DE TERMINAL ON THE TERMINAL

Not blacklisted? RESPECTEER ONZE VEILIGHEIDSVOORSCHRIFTEN: THANK YOU FOR FOLLOWING OUR SAFETY REGULATIONS:

PIT Light (training) Check

Handtekening contactpersoon: ...... Einde onderhoud: ...... Passed PIT Light (exam) Check Wear the badge visibly & please hand your pass in to reception on leaving

VTE alarm sirens

Passed begin alarm evacuatie PIT Light (resit) Check VTE Not passed? No access to the site on this day invacuatie einde alarm and no access to Vopak at least 1 day later S.O.S.

Passed PIT Light (2nd resit) Not passed? No access to Check 230 all Vopak terminals in the VOLG INSTRUCTIES TERMINALPERSONEEL Netherlands for 2 months and FOLLOW INSTRUCTIONS TERMINALPERSONNEL no access to Vopak terminals in Belgium for 3 weeks

Example safety Example safety badge induction process

10 Vopak Road Handling Vopak Road Handling 11 Terminal safety regulations pass to the standard PPEs. The required PPE Overview safety signs After registration in the system, the driver can also be respiratory protection, including will receive a copy of the terminal safety the use of the correct filter. A beard is not A safety helmet is compulsory The safety barrier must be in regulations. allowed in this case, however. When a driver onsite and at jetties, building place on top of the vehicle. receives the loading documents, a product sites and loading bays. When working on top of the These terminal safety regulations provide information sheet is attached that indicates tankcar / container, the safety instructions for: the required PPEs for loading that particular railing must be raised. At ACS, • The general code of conduct at the product. Please note that the safety TTR, Botlek, and Chemie- terminal (what is allowed, what is not measures at our terminals may be more Safety glasses are compulsory haven, it is not allowed to work allowed) stringent than prescribed by the ADR legisla- onsite and at jetties, building on top of a vehicle without • Traffic regulations (for road traffic) tion. If required, a product information card sites and loading bays.. terminal fall protection in place. • The use of Personal Protective can be provided by the terminals at any Equipment (PPE) time. • What to do in case of an alarm An overall/safety vest is High visibility clothing is • How to report incidents and near misses It is recommended for chemical safety mandatory onsite and at compulsory onsite and at clothing to meet the following specifications: jetties, building sites and jetties, building sites and The image on the previous page shows an loading bays. loading bays. example of a terminal safety regulations • EN 14605: ‘Protective clothing against pass. liquid chemicals’, type 4 ‘spray-tight protection’ (replaces directive EN 465 Safety shoes are compulsory Personal protective equipment and EN 1511). onsite and at jetties, building Mobile phones are not allowed. At the terminals, the minimum required • EN 1149: ‘Protective clothing with sites and loading bays. Personal Protective Equipments (PPEs) are electrostatic properties’. a safety helmet, safety glasses, safety • EN 531: ‘Protective clothing to protect shoes and covered or protected arms and against heat and flames’. n Access is not allowed without legs. The driver is responsible for providing Safety gloves are compulsory permission. the required PPEs. onsite and at jetties, building sites and loading bays. There is a tolerance zone (where no PPEs are required) at each terminal near the traffic Indicates an assembly point. department, to allow drivers to get into and When the alarm signal sounds, out of their trucks comfortably when The maximum speed limit gather at the assembly point. retrieving the required documents after onsite. loading. Signs with pictograms (see next page) indicate the operational zone; this is also clearly indicated on the ground. Safety belts are compulsory onsite. For certain hazardous goods, full-protection  chemical safety suits are required in addition

12 Vopak Road Handling Vopak Road Handling 13 Terminal Planning How? ACS Slot booking in advance via the internet Transporeon Eurotank Slot booking in advance via the internet Transporeon Linkeroever Slot booking in advance via the internet Transporeon Botlek (South) Slot booking in advance via the internet https://sbs.vopak.com Chemiehaven Slot booking in advance via the internet https://sbs.vopak.com TTR Slot booking in advance via the internet https://sbs.vopak.com Vlaardingen Slot booking by phone +31 10 4608 800

Slot booking is generally used for both the Belgian and Dutch terminals. Time-slot booking is a service policy whereby carriers are required to book a pre-speci- fied time slot for loading or discharging in advance. Carriers are free to pick any available slot.

Explanation of the “slot book system” at Vopak Belgium: There are three methods for booking a slot at the Belgian Vopak Terminals. Both “free carriers” and carriers known to Vopak can either book a slot through standard booking or they can use a free carrier portal. If a carrier has not booked a slot, the carrier can book a slot at the terminal through a self-booking portal.

To use Transporeon, carriers must register and sign the Vopak user agreement. Use of the system is FREE for all carriers.

New users can register online (https://login.transporeon.com). After registration, transporters will receive a detailed user manual on how to book slots in Transporeon. n Planning

14 Vopak Road Handling Vopak Road Handling 15 From arrival to departure

Driver & Truck Driver Security Driver & Truck Driver & Truck Driver & Truck Driver Logistics

Arrival at terminal Fill in request form To weighbridge Weigh Vehicle To parking lot Walk to logistics

Driver Operator Operator Operator Driver Driver & Truck Driver Driver Logistics

Issuing a Vopak To loading station, Returning to the truck with Receiving a Vopak work order Loading/Unloading Creating a Vopak work order work order get truck ready a Vopak work order

Driver & Truck Driver & Truck Driver Logistics Driver Logistics

Weigh Vehicle To parking lot Walking to logistics Receiving final documents Driver ready to leave.

Example truck handling process

16 Vopak Road Handling Vopak Road Handling 17 Top of the form Handling Request Form Handling request State which activities: loading/unloading Order information Product (Code) Product name or product code provided by the client as it is known to the terminal

Reference No. Loading/unloading reference provided by the client as it is known to the terminal Loading / Discharging Handling request Quantity Quantity provided by the client with corresponding unit of

Order Information Customs measurement

Product (code) : Destination : Scheduled slot time Reserved time (if applicable) Reference number. : Border crossing : Driver name Name of the driver Quantity : kg Customs office of destination : Transport company Name of the transport company Planned slot time : Vehicle nationality : ADR goods State whether the product is covered by ADR classification Name of driver : By train : YES / NO Expiration date of the driver’s ADR certificate Haulier : By sea : YES / NO Customs ADR goods : YES / NO Expiry date ADR Certificate driver : Destination Destination as stated by the client Vehicle information or origin as listed in the delivery documents Max. gross weight : kg Current weight vehicle : kg Border crossing Applicable only to destinations outside the EU Truck registration : FL □ AT □ Test expiry date :

Trailer registration : ADR tank code : Test expiry date : Customs office Applicable only for destinations outside the EU or transit

Chassis registration : FL □ AT □ Test expiry date : goods destination

Tank container No. : ADR tank code : Test expiry date : Nationality of the vehicle Tare weight container : UN portable tank code (T-code): By rail State whether the transport (or a route section) is by rail

Handling information (check the maximum allowed weight) Compartment 1 □ 2 □ 3 □ 4 □ 5 □ 6 □ By sea State whether the transport (or a route section) takes place

Capacity liter (100%) by sea (check the maximum allowed weight and conformity Baffle plates YES / NO YES / NO YES / NO YES / NO YES / NO YES / NO with IMDG) Previous cargo

Vehicle information Mixed loading? : YES / NO ADR class / UN No.: / Max. gross weight Depends on the countries you travel through Nitrogen purged? : YES / NO Current vehicle weight Weight on arrival (before loading) Compartment(s) cleaned and dry? : YES / NO

Bottom and bottom line valves closed before loading? : YES / NO Truck registration Vacuum certificate? : YES / NO ADR tank code A T-code must be filled out for containers that go by sea Current inside tank (-compartment) temperature : ºC Tractor type Only applicable for ADR Statement in case of ADR classified products: The driver confirms that he is in possession of the certificate of professional competence in accordance with ADR chapter 8.2.2.8 and that the vehicle is approved and equipped in line with ADR regulations Trailer registration (chapter 8.1 and 9.1). The driver further confirms receiving, reading and having understood the terminal safety regulations. Chassis no

Date Signature of driver Type of tank Only applicable for ADR

Tank container no. Only applicable for containers

Type of container Only applicable for ADR/IMDG Explanation  In case of multiple parcels, please complete one handling request per parcel.  YES / NO – Circle the appropriate answer   – Cross the appropriate answer

18 Vopak Road Handling Vopak Road Handling 19

Loading / Discharging Handling request

Order Information Customs

Product (code) : Destination :

Reference number. : Border crossing :

Quantity : kg Customs office of destination :

Planned slot time : Vehicle nationality :

Name of driver : By train : YES / NO

Haulier : By sea : YES / NO

ADR goods : YES / NO Expiry date ADR Certificate driver :

Vehicle information

Max. gross weight : kg Current weight vehicle : kg Truck registration : FL □ AT □ Test expiry date :

Trailer registration : ADR tank code : Test expiry date :

Chassis registration : FL □ AT □ Test expiry date :

Tank container No. : ADR tank code : Test expiry date :

Tare weight container : UN portable tank code (T-code): Loading information Handling information Compartment Compartment Mark the compartments to be loaded/unloaded with an ‘X’. 1 2 3 4 5 6 □ □ □ □ □ □ 100% capacity (liters) Only for loading: enter the total capacity per compartment

Capacity liter (100%) Baffle plates For ADR loads only: Indicate if the compartment is equipped Baffle plates YES / NO YES / NO YES / NO YES / NO YES / NO YES / NO with baffle plates Previous cargo Previous cargo Name of the previous cargo in the compartment

Mixed loading? : YES / NO ADR class / UN No.: / Other cargo on board? State whether there is other cargo already on board upon Nitrogen purged? : YES / NO arrival Compartment(s) cleaned and dry? : YES / NO Flushed with nitrogen? If flushed with nitrogen, mark yes Bottom and bottom line valves closed before loading? : YES / NO Cleaned and dry? If compartments are clean and dry, mark yes Vacuum certificate? : YES / NO

Current inside tank (-compartment) temperature : ºC Bottom valves closed? If the bottom valves are closed, mark yes

Statement in case of ADR classified products: The driver confirms that he is in possession of the certificate of professional Vacuum certificate If certificate is available, mark yes competence in accordance with ADR chapter 8.2.2.8 and that the vehicle is approved and equipped in line with ADR regulations (chapter 8.1 and 9.1). The driver further confirms receiving, reading and having understood the terminal safety regulations. Current temperature The temperature in the compartments

Date Signature of driver Statement with signature

Date Note the current date

Signature Signature of the driver confirming he or she agrees Explanation  In case of multiple parcels, please complete one handling request per parcel. with the statement  YES / NO – Circle the appropriate answer   – Cross the appropriate answer

Important points of attention • People under the age of eighteen, pets the traffic department for recalculations, haven terminals) must occupy more than There are some points of attention that and family members are not allowed to thereby increasing the truck turnaround 80% or less than 20% of the gross capacity are important for drivers arriving at enter the terminal. time. We would like to emphasize that it is of the compartment (if the volume of the Vopak terminal: very important drivers know the equipment compartment is greater than 7,500 liters), • Use chemical names instead of brand On the entry form, the driver fills in the they are using. Entering incorrect data may unless baffle plates are present; then a names on cleaning certificates. The capacity of the truck compartments. The result in the application of the sanction specific fill percentage is not necessary. If compartments must have been cleaned stated capacities will be used to calculate matrix. this key information is unknown, the truck and clearly marked. the maximum quantities that can be loaded turnaround time will increase. n • Only use cleaning certificates in English, in each compartment. At the loading dock, For ADR products (and non-ADR products German, French or Dutch. the operator compares the work instruction Vopak terminals Botlek, TTR and Chemie- • All tank trucks and tank containers need with the capacities indicated on the truck haven) it is important to know whether baffle to be clean and dry, unless the customer (identification plate or stamping plate) and plates are present in the truck/container, has given written approval for the checks off a checklist. If the compartment because the minimum or maximum weight previous cargo. capacities do not correspond with the that can be loaded may depend on them. capacities on the work instruction, the truck ADR products (and non-ADR products will not be loaded and will be sent back to Vopak terminals Botlek, TTR and Chemie-

20 Vopak Road Handling Vopak Road Handling 21 Manhole requirements for top-loading equipment for truck loading. This places For trucks that are loaded via top-loading, some requirements on the size of the a minimum manhole diameter is required manholes: for safety reasons. All loading arms • The diameter of the manhole must be at contain overfill protection to make sure least 450 mm. loading stops immediately when compart- •  Inside the tank there may be no ments have reached the maximum fill obstacles, such as baffle plates under- percentage. If the loading arm cannot be neath the manhole. lowered far enough into the manhole, the • The raised edge of the manhole must be overfill protection may not be completely less than 100 mm high. inside the truck, thereby losing its • There must be a clearance of at least purpose. Even though the operator checks 650 mm around the manhole. whether the compartment capacity corresponds with the capacity the driver has filled out on his entry form, the overfill protection is considered as safety-critical

Clearance min. ø 650 mm

Max. 100 mm

Cone of loading arm Min. Equipment ø 450 mm

Tank compartment

No obstacles in area under the manhole

22 Vopak Road Handling Vopak Road Handling 23 Single-compartment trucks are safer and Compartment temperature before loading more efficient The maximum temperature of a compart- Where possible, single-compartment ment before loading depends on the trucks should be used. The turnaround product to be loaded. Drivers will be time for single-compartment trucks is informed onsite of the maximum tempera- shorter for the following reasons. ture. • The order process: calculating the maximum fill quantities takes less time Fall protection for single-compartment trucks. It is only permitted to enter containers and • The loading process: only one manhole trucks when using a Vopak approved fall has to be opened by the driver and the arrest system. Refer to local terminal loading arm does not have to be regulations. replaced after filling every compartment separately. Chassis • The potential deviation between the A chassis with a gap behind the container nominal and loaded quantities is lower is not accepted because of the risk of for single-compartment trucks. tripping and difficulties in handling the • Even distribution of product in single- hoses. Loading/unloading a 20’ container compartment trucks: in on a 40’ chassis is possible, as long as the multiple-compartment trucks, container is placed at the end of the Handling flexibags Earthing the loading sequence must be monitored chassis. If the container is placed in the The handling of flexibags must be agreed Grounding ensures that all exposed in order to balance the truck. middle, it will only be loaded if the chassis upon with the terminal well in advance. conductive surfaces are at the same • The need for fewer manipulations has a fully covered platform. In order to handle flexibags safely, the electrical potential as the surface of the reduces the potential risk of accidents/ following conditions must at least be met: earth. Connection of the grounding cable incidents. • The chassis at the back of the container is mandatory. The driver connects and needs to be long enough and covered, disconnects the earthing cable to/from the Maximum number of compartments so that it can be used to safely make the metal connection point on the truck and A maximum of four compartments are required connections/ manipulations. the operator checks whether the connec- accepted per truck. Trucks with more than • It must be possible to connect the hose tion has been made properly (‘green four compartments will be refused (applies to the bag without entering the light’). For containers, an earthing point to Botlek, TTR, Chemiehaven and Belgian container. must be available on the container. This terminals). • The driver (+ additional help) must earthing point on the truck/container is an monitor this operation. official earthing point that is indicated with a sticker (see also the picture above). n

24 Vopak Road Handling Vopak Road Handling 25 Legislation Third parties

ADR maximum filling degree Maximum weight Supervision Customs The maximum quantity of product to be Depending on the countries to be travelled Depending on the customer’s instructions, Depending on the customs status of the loaded is calculated per compartment, through, the maximum allowed weight the loading and unloading process has to product(s) delivered or to be dispatched, it based on the ADR rules, and may differ may differ. The rule our terminals follow is be supervised by a surveyor. The activities is possible that customs or excise authori- from the requested quantity. that the lowest maximum allowed weight of the surveyor may be performed before ties must be notified of the vehicle’s arrival It is the responsibility of the carrier to will apply to the loading operation. During and/or after loading and unloading (e.g., or departure, before actual loading and present suitable equipment that meets preparation of the work instruction for inspection, sampling and analysis and so unloading takes place. The authorities both customer order and ADR require- loading, the traffic coordinator will check forth). If applicable, the driver will be may have to formally witness and approve ments. If the equipment does not fulfil the total expected weight versus the informed by the traffic coordinator upon the loading and unloading, possibly after a these requirements, the vehicle may be applicable maximum allowed weight. If this receipt of the work instruction for loading physical check of the documents and/or rejected by the terminal. maximum weight risks being exceeded and unloading. the product itself. This customs process when loading the requested quantity, the might increase the truck turnaround time quantity to be loaded will be adjusted. n significantly. n

26 Vopak Road Handling Vopak Road Handling 27 We expect all parties involved (drivers, • Do not perform cold work or hot work contractors and surveyors) to respect the without permission. terminal regulations during their stay at the • Do not enter a confined space without terminal, including the correct use and permission. maintenance of the sanitary facilities for general use. We request all carriers to If the above regulations are not followed, observe these regulations when entering Vopak Management will determine a our terminals: sanction based on the nature of the • Wear proper PPE as prescribed. violation and the person’s history of • Use terminal equipment only when violations. For minor violations, the first authorised. sanction is a warning. After a severe • Do not use electrical apparatus in the violation and/or recurring violations, operational zone without a proper permit temporary blacklisting, from three weeks (e.g., mobile phone, camera and so up to permanently, will be considered. n forth). • Do not use electrical apparatus outside the operational zone without a proper Behaviour permit. • Do not smoke or start a flame. • Always follow instructions given by Vopak personnel. • Leave the key in the ignition slot while loading and unloading the vehicle. • Always use proper fall protection when working at heights. • Do not enter the terminal in an intoxi- cated state (drugs & alcohol). • Respect the terminal traffic regulations (e.g., speed limit).

28 Vopak Road Handling Vopak Road Handling 29 Vopak Terminal Vopak Terminal information ACS

30 Vopak Road Handling Vopak Road Handling 31 R2

A12

R2 A12

A1

Antwerp Work hours such as the complete company name, Monday to Friday: reference number, address and VAT 08h00 – 21h00 number. Vopak Terminal ACS All service fees apply to operations during In certain cases, we will not be able to Scheldelaan 410 normal working hours. All operations perform loadings in overtime: B 2040 Antwerp outside these hours are subject to • involvement of a third party (expert); Harbour no. 499-503 overtime fees. Legal holidays and their • customs documents; Belgium compensation days are treated as • overtime capacity fully booked. Sundays. Truck Planning: Overtime will be charged irrespective of T : +32 3 546 03 18 Requests for overtime must be submitted the late or non-arrival of the truck. E : [email protected] before 15h00 by phone and confirmed by Slot booking e-mail by the company that will be paying the overtime. Customer service representatives: This e-mail must include all the informa- T : +32 3 546 03 15/14/05 tion required to issue a correct invoice, E : [email protected]

32 Vopak Road Handling Vopak Road Handling 33 Planning and procedure upon arrival The terminal works with slot booking appointments. Carriers must ensure that all required documents (e.g. licenses, cleaning certificates) are available upon arrival and that the temperature of the tank does not exceed 40°C.

Duties • Most loading is top-loading by automatic truck-loading gantry (North/South), however, there is also some bottom- loading, depending on the product/tank combination. • Unloading is always done from the bottom. • Vopak Terminal ACS is divided into North and South area; trucks sometimes have to cross the public road for loading/ unloading.

Weighing before and after loading/ unloading Trucks that are not filled through an automatic loading portal are weighed and Vopak Terminal ACS is equipped with an inspected at the loading station on the access control system. Upon check-in the north side of the terminal. Before driver will receive a badge that will open the unloading, the truck is weighed at the gate upon entrance. Television screens unmanned weighbridge. The weighing have been installed at the gate house and at process is illustrated by the three pictures the traffic department to allow the driver to on the right. check the terminal access status. n

The same procedure must also be followed after loading/unloading. Vopak Terminal Eurotank

34 Vopak Road Handling Vopak Road Handling 35 A12

R2

A1

A12

A11

Antwerp Vopak Terminal Eurotank Work hours compensation days are treated as Industrieweg 16 Monday to Friday: Sundays. B 2030 Antwerp 07h00 – 19h00 Harbour no. 399 A request for overtime must be submitted Belgium Working hours depend on the product and by the carrier/customer by e-mail and the loading point. Available slots are confirmed before 15h00 on the same day Truck planning: shown in the slot book system. All service at the latest. This e-mail must include all T : +32 3 545 73 70 fees apply to operations during the normal the information required to issue a correct E : [email protected] working hours. invoice, such as the complete company Slot booking name, reference number, address and Overtime is calculated from the moment VAT number. Customer service representatives: you want to load/unload outside the T : +32 3 545 73 15/38/39/40 regular slot times. Legal holidays and their E : [email protected]

36 Vopak Road Handling Vopak Road Handling 37 In certain cases, we will not be able to perform loadings in overtime: • involvement of a third party (expert); • customs documents; • overtime capacity fully booked.

Overtime will be charged with a minimum of two hours, irrespective of the late or non-arrival of the truck.

Planning and procedure upon arrival The terminal uses a slot book system. Carriers must ensure that all required documents (e.g. licences, cleaning certificates) are available upon arrival and that the temperature of the tank does not exceed 40°C. Trucks must be weighed at the weighbridge before registration.

Duties • Both top and bottom loading are available, depending on the tank/product combination. • Vopak Terminal Eurotank is equipped with an access control system. Upon check-in the driver will receive a badge that will open the gate upon entrance. Screens have been installed at the gate house and at the traffic department to allow the driver to verify the terminal access status. n Vopak Terminal Linkeroever

38 Vopak Road Handling Vopak Road Handling 39 R2

A11 A11

Beveren Zwijndrecht

Work hours This e-mail must include all the informa- Monday to Friday: tion required to issue a correct invoice, Antwerp 08h00 – 20h00 such as the complete company name, Vopak Terminal Linkeroever reference number, address and VAT All service fees apply to operations during number. Haandorpweg the normal working hours. Overtime is B 9130 Kallo calculated from the moment you want to In certain cases, we will not be able to Harbour no. 1313 load/unload outside the regular slot times. perform loadings in overtime: Belgium Legal holidays and their compensation • involvement of a third party (expert); days are treated as Sundays. • customs documents; Planning trucks: • overtime capacity fully booked. T : +32 3 730 11 59 Requests for overtime must be submitted E : [email protected] before 15h00 by phone and confirmed by Slot booking e-mail by the company that will be paying the overtime. Customer service representatives: T : +32 3 730 11 54/55/56/67/84 E : [email protected]

40 Vopak Road Handling Vopak Road Handling 41 Overtime will be charged irrespective of Vopak Terminal Linkeroever is equipped the late or non-arrival of the truck. with an access control system. Upon check-in the driver will receive a badge Planning and procedure upon arrival that will open the gate upon entrance. The terminal works with slot booking Screens have been installed at the gate appointments. Carriers must ensure that house and at the traffic department to all required documents (e.g. licenses, allow the driver to verify the terminal cleaning certificates) are available upon access status. n arrival and that the temperature of the tank does not exceed 40°C. Trucks must be weighed at the weighbridge before registration.

Duties • Trucks are filled from the top using an automatic loading gantry. • Unloading is always done from the bottom. • Products treated in a closed system are loaded through bottom loading.

Vopak Terminal

Botlek

42 Vopak Road Handling Vopak Road Handling 43

A15

Botlek Rotterdam A15

Hoogvliet

Work hours the information required to issue a correct Vopak Terminal Botlek Monday to Friday: invoice, such as the complete company 07h00 – 23h00 name, reference number, address and Welplaatweg 115 Last check in at 22h00. VAT number. 3197 KS Botlek Rotterdam Harbour no. 4110 All service fees apply to operations during In certain cases, we will not be able to The Netherlands normal working hours, i.e. from 07h00 until perform loadings in overtime: 23h00. All operations outside these hours • involvement of a third party (expert); Planning trucks: are subject to overtime fees. Legal • customs documents; T: +31 181 270 831 holidays and their compensation days are • overtime capacity fully booked. E: [email protected] treated as Sundays.

Customer service representatives: Requests for overtime must be submitted E: [email protected] before 16h00 by phone and confirmed by W: www.vopak.nl e-mail by the company that will be paying Slot booking the overtime. This e-mail must include all

44 Vopak Road Handling Vopak Road Handling 45 Planning and procedure upon arrival product name and the customer’s Vopak Terminal Botlek uses slot booking reference number are correct. agreements to reduce waiting times and to All tank trucks and tank containers must assure fast and well-organised handling. be clean, dry and odourless unless the After receiving the customer’s Reference customer has given written approval for number and Product name, transport the previous cargo. companies are requested to book a slot For clean containers a vacuum test via the slot booking system. Slots for the certificate is required. following day can be booked until 17h00. Vopak guarantees up to two hours’ loading Duties time for correctly booked slots. The driver • All products are loaded from the top of must arrive at least 30 minutes before the the truck using a loading platform while reserved time.* In the case of multiple the truck is standing on a weighbridge. orders per vehicle or a combination of • All trucks that are unloaded are weighed products, the agreed duration is extended before and after unloading. proportionately. If drivers show up without • The temperature of the tank must not a booked slot, the availability of open slots exceed 30°C. n will determine loading and unloading time. If there are no slots available, drivers will *Unless the driver has not yet taken the be asked to leave our premises. Drivers PIT Light test; then the driver must arrive who show up late for their slots (i.e., less at least 45 minutes before the reserved than thirty minutes before the start of the time. slot) will only be served if a new loading and unloading slot is available.

If there are no slots available, drivers will be asked to leave our premises. Vopak does not guarantee loading time for drivers who show up less than thirty minutes before the start of their booked slot.

Upon arrival, all drivers need to report to the gate house and complete the handling request form. They must ensure all required documents (e.g. identification, Vopak Terminal licenses, cleaning certificate) are available upon arrival. Goods ordered by the customer will only be released if the Chemiehaven

46 Vopak Road Handling Vopak Road Handling 47 Rozenburg

A15

Botlek Rotterdam

A15

Hoogvliet

Work hours invoice, such as the complete company Monday to Friday: name, reference number, address and VAT Vopak Terminal Chemiehaven 08h00 – 16h15. number. Last check in at 15h15. Chemiestraat 10 In certain cases, we will not be able to 3197 KB Botlek Rotterdam All service fees apply to operations during perform loadings in overtime: Port 4202 normal working hours, i.e. from 08h00 till to • involvement of a third party (expert); The Netherlands 16h15. All operations outside these hours • customs documents; are subject to overtime fees. Legal holidays • overtime capacity fully booked. Planning trucks: and their compensation days are treated as T: +31 181 270 831 Sundays. Overtime will be charged irrespective of the E: [email protected] late or non-arrival of the truck. Requests for overtime must be submitted Customer service representatives: before 15h00 by phone and confirmed by E: [email protected] e-mail by the company that will be paying W: www.vopak.nl the overtime. This e-mail must include all the Slot booking information required to issue a correct

48 Vopak Road Handling Vopak Road Handling 49 Planning and procedure upon arrival cleaning certificate) are available upon Vopak Terminal Chemiehaven uses slot arrival. Customer parcels are only released booking appointments to reduce waiting to the correct Product name and customer’s times and to assure fast and well-organized Reference number. All tank trucks and tank handling. After receiving the customer’s containers must be clean, dry and odourless Reference number and Product name, unless the customer has given written transport companies are requested to book approval for the previous cargo. For clean a slot via the slot booking system. At Vopak containers a vacuum test certificate is Terminal Chemiehaven, the time for loading required. or unloading for the next day must be reserved before 15h00. Vopak guarantees Duties up to two hours’ loading time for correctly • All products are loaded from the top of booked slots. In addition, the driver must the truck using a loading platform while arrive at least 30 minutes before the the truck is standing on a weighbridge. reserved time, unless the driver has not • All trucks that are unloaded are weighed already done the PIT light test, then the before and after unloading. driver must arrive at least 45 minutes before • The temperature of the container must the reserved time. If there are several orders not exceed 30°C. per vehicle or a combination of products, the Trucks for offloading with nitrogen must agreed duration is extended proportionally. If have an operating pressure of at least 2.47 drivers show up without a booked slot, the bar, because the unloaders are emptied with availability of open slots will determine N2 of 1.9 bar. n loading and unloading time. If there are no slots available, drivers will be asked to leave our premises. Drivers who show up late for their slots (i.e., less than thirty minutes before the start of the slot) will only be served if a new loading and unloading slot is available. If there are no slots available, drivers will be asked to leave our premises. Vopak does not guarantee loading time for drivers who show up less than thirty minutes before the start of their booked slot.

Upon arrival, all drivers need to report to the Vopak Terminal gate house and complete the handling request form. They must ensure all required documents (e.g. identification, licenses, TTR

50 Vopak Road Handling Vopak Road Handling 51 Rozenburg

A15

Botlek Rotterdam

Hoogvliet

Work hours invoice, such as the complete company Monday to Friday: name, reference number, address and VAT Vopak Terminal TTR 08h00 – 16h15. number. Last check in at 15h15. Torontostraat 19 In certain cases, we will not be able to 3197 KN Botlek Rotterdam All service fees apply to operations during perform loadings in overtime: Port 4530 normal working hours, i.e. from 08h15 to • involvement of a third party (expert); The Netherlands 16h00. All operations outside these hours • customs documents; are subject to overtime fees. Legal holidays • overtime capacity fully booked. Truck planning: and their compensation days are treated as T: +31 181 270 831 Sundays. Overtime will be charged irrespective of the E: [email protected] late or non-arrival of the truck. Requests for overtime must be submitted Customer service representatives: before 15h00 by phone and confirmed by E: [email protected] e-mail by the company that will be paying W: www.vopak.nl the overtime. This e-mail must include all the Slot booking information required to issue a correct

52 Vopak Road Handling Vopak Road Handling 53 Planning and procedure upon arrival Upon arrival, all drivers need to report to the Vopak Terminal TTR uses slot booking gate house and complete the handling appointments to reduce waiting times and to request form. They must ensure all required assure fast and well-organized handling. documents (e.g. identification, licenses, After receiving the customer’s Reference cleaning certificate) are available upon number and Product name, transport arrival. Customer parcels are only released companies are requested to book a slot via to the correct Product name and customer’s the slot booking system. At Vopak Terminal Reference number. All tank trucks and tank TTR the time for loading or unloading for the containers must be clean, dry and odourless next day must be reserved before 15h00. unless the customer has given written Vopak guarantees up to two hours’ loading approval for the previous cargo. For clean time for correctly booked slots. In addition, containers a vacuum test certificate is the driver must arrive at least 30 minutes required. before the reserved time, unless the driver has not already done the PIT light test; then Operations the driver must arrive at least 45 minutes • All products are loaded from the top of before the reserved time. If there are several the truck using a loading platform while orders per vehicle or there is a combination the truck is standing on a weighbridge. of products, the agreed duration is extended • All trucks that are unloaded are weighed proportionally. If drivers show up without a before and after unloading. booked slot, the availability of open slots will • The temperature of the container must determine loading and unloading time. If not exceed 30°C. there are no slots available, drivers will be Trucks for offloading with nitrogen must asked to leave our premises. Our loading have an operating pressure of at least 2.47 bay has a limited number of parking spaces. bar, because the unloaders are emptied with Drivers arriving more than two hours before N2 of 1.9 bar. n the start of their slots will therefore be asked to come back at a later time. Drivers who show up late for their slots (i.e. less than thirty minutes before the start of the slot) will only be served if a new loading and unloading slot is available. If there are no slots available, drivers will be asked to leave our premises. Vopak does not guarantee loading time for drivers who Vopak Terminal show up less than thirty minutes before the start of their booked slot. Vlaardingen

54 Vopak Road Handling Vopak Road Handling 55 A20

A20

Schiedam A4

Vlaardingen 4 exit 16

A4

Work hours This e-mail or fax should contain all the Vopak Terminal Vlaardingen Standard work hours: information required to issue a correct Monday to Friday: invoice, such as the complete company Kon. Wilhelminahaven ZOZ 1 07h30 – 16h00. name, reference number, address and 3134 KH Vlaardingen VAT number. Harbour no. 625 All service fees apply to operations during The Netherlands the normal working hours. All operations Planning and procedure upon arrival outside these hours are subject to Vopak Terminal Vlaardingen uses slot Truck planning overtime fees. booking appointments to reduce waiting T : +31 10 4608 800 times and to assure fast and well-orga- Requests for overtime should be nized handling. After receiving the Customer service representatives: submitted to our customer service customer’s Reference number and T : +31 10 4608 610 / 611 / 612 / 614 / 732 department in advance by e-mail or fax by product code, transport companies are / 782 the customer or the transport company. requested to contact the truck planning F : +31 10 4608 616 desk (+31 10 4608 800) to make a E : [email protected] Slot booking

56 Vopak Road Handling Vopak Road Handling 57 specific handling appointment, no later Since Vlaardingen is a Vegoil terminal, all than one day prior to arrival. Drivers are tank trucks that are already (partially) requested to arrive at least 15 minutes loaded with other ADR-classified goods before the reserved time. Without a must request mixed loading permission scheduled appointment, trucks will be prior to entering the terminal. This handled in the first available free slot. permission must be requested when scheduling the appointment. Only certain Upon arrival, all drivers need to report to class eight and nine goods are accepted the gate house and complete the handling at Vopak Vlaardingen. request form. They must ensure all required documents (e.g. identification, Operations licences, cleaning certificate) are available • All products are loaded from the top of upon arrival. Goods ordered by the the truck using a loading platform while customer will only be released if the the truck is standing on a weighbridge. product code and the customer reference • All trucks that are unloading must be number are correct. All tank trucks and weighed before and after unloading on tank containers need to be clean and dry, the unmanned weighbridge near the unless the customer has given written entrance gate; drivers receive a badge approval for the previous cargo. for automatic self-weighing. n

58 Vopak Road Handling Vopak Road Handling 59 On customer service and reliability

Vopak ARA vopak.com/truckhandling-documents