State Worker (STW) Training Guide 2021

State Worker (STW) Training Guide 2021 Michigan Department of Natural Resources Parks and Recreation Division MICHIGAN DEPARTMENT OF NATURAL RESOURCES MISSION STATEMENT “The Department of Natural Resources is committed to the conservation, protection, management, use and enjoyment of the state’s natural and cultural resources for current and future generations.” MICHIGAN DNR PARKS AND RECREATION DIVISION MISSION STATEMENT The Parks and Recreation Division’s mission is to acquire, protect, and preserve the natural and cultural features of Michigan’s unique resources, and to provide access to land and water based public recreation and educational opportunities. The Michigan Department of Natural Resources provides equal opportunities for employment and access to Michigan's natural resources. Both State and Federal laws prohibit discrimination on the basis of race, color, national origin, religion, disability, age, sex, height, weight or marital status under the U.S. Civil Rights Acts of 1964 as amended, 1976 MI PA 453, 1976 MI PA 220, Title V of the Rehabilitation Act of 1973 as amended, and the 1990 Americans with Disabilities Act, as amended. If you believe that you have been discriminated against in any program, activity, or facility, or if you desire additional information, please write: Human Resources, Michigan Department of Natural Resources, PO Box 30028, Lansing MI 48909-7528, or Michigan Department of Civil Rights, Cadillac Place, 3054 West Grand Blvd, Suite 3-600, Detroit, MI 48202, or Division of Federal Assistance, U.S. Fish and Wildlife Service, 4401 North Fairfax Drive, Mail Stop MBSP- 4020, Arlington, VA 22203 For information or assistance on this publication, contact the Parks and Recreation Division, Michigan Department of Natural Resources, P.O. Box 30257 Lansing, MI 48909. This publication is available in alternative formats upon request. ii TABLE OF CONTENTS WELCOME TO THE TEAM! ............................................................................................... 1 EMPLOYEE CONDUCT .................................................................................................... 2 I. PROPER EMPLOYEE CONDUCT ............................................................................... 2 II. PROHIBITED DISCRIMINATION AND SEXUAL HARASSMENT ...................................... 3 III. VIOLENCE IN THE WORKPLACE............................................................................... 3 IV. DISCIPLINARY ACTION ........................................................................................... 4 V. STANDARDS OF PERSONAL APPEARANCE .............................................................. 4 VI. UNIFORMS ............................................................................................................. 5 VII. SMOKING ............................................................................................................... 5 VIII. WORK RULES ........................................................................................................ 5 FACILITY ORIENTATION .................................................................................................. 9 I. AMENITIES ............................................................................................................. 9 II. NATURAL FEATURES ............................................................................................. 9 III. PROGRAMS AND SERVICES .................................................................................... 9 A. INTERPRETATION/OUTDOOR EXPLORER ................................................................. 9 B. PROGRAM INITIATIVES ......................................................................................... 10 C. VOLUNTEER PROGRAMS ...................................................................................... 11 D. CAMPGROUND HOST PROGRAM ........................................................................... 11 E. STEWARDSHIP PROGRAM .................................................................................... 12 F. MICHIGAN CIVILIAN CONSERVATION CORPS PROGRAM......................................... 13 IV. EMPLOYMENT PARTNERSHIPS .............................................................................. 13 V. INMATE WORK CREWS ......................................................................................... 13 VI. FRIENDS GROUPS ................................................................................................ 14 VII. FOCUSED INTEREST GROUPS ............................................................................... 14 EMPLOYEE TIME AND ATTENDANCE ............................................................................. 15 iii I. TIME AND ATTENDANCE ....................................................................................... 15 II. TIME & ATTENDANCE INSTRUCTIONS .................................................................... 15 III. DNR WEB SITES - INTRANET AND INTERNET ........................................................ 17 IV. WORK SCHEDULES .............................................................................................. 17 V. WAGES AND BENEFITS ........................................................................................ 18 VI. UNIONS ............................................................................................................... 18 VII. SUPPLEMENTAL EMPLOYMENT ............................................................................. 18 FEE COLLECTION......................................................................................................... 20 I. VEHICLES REQUIRING PASSPORTS FOR ENTRY .................................................... 20 II. MICHIGAN RESIDENT RECREATION PASSPORT –SECRETARY OF STATE PURCHASED ($12.00) ............................................................................................................. 21 III. MICHIGAN RESIDENT RECREATION PASSPORT – PARK PURCHASED ($17.00)....... 21 IV. CONVENIENCE FEE .............................................................................................. 22 V. NON-RESIDENT RECREATION PASSPORT ($34.00 EACH) ...................................... 22 VI. RESIDENT DAILY PERMITS (NO LONGER AVAILABLE) ............................................. 22 VII. NON-RESIDENT DAILY PASSPORT ($9.00 EACH) .................................................. 23 VIII. TOWED VEHICLE DUPLICATE PASSPORT (NON-RESIDENTS ONLY) ........................ 23 IX. COMMERCIAL MOTOR COACH/VAN PASSPORTS ($17.00 EACH) ........................... 23 X. THESE GOODS ARE GOOD FOR MICHIGAN ............................................................ 24 XI. OFFICIAL BUSINESS PERMITS .............................................................................. 24 XII. PARK AND RECREATION CAMPER VEHICLE PASSES ............................................. 25 XIII. PRIORITY SLIPS ................................................................................................... 25 XIV. PARK AND RECREATION SELF-REGISTRATION PASSPORT SYSTEM ....................... 25 XV. REPORTING FUNDS RECEIVED IN SELF-REGISTRATION ENVELOPES ...................... 26 XVI. VIOLATION NOTICES ............................................................................................ 26 XVII. ............ REDEEMING VIOLATION NOTICES .............................................................. 26 XVIII. ........... BOATING ACCESS SITES REQUIRING A USE FEE ........................................ 27 iv XIX. HARBOR & LOCK FEES ........................................................................................ 27 XX. PERMIT AND MONEY ACCOUNTABILITY ................................................................. 27 XXI. PCI/CREDIT CARDS ............................................................................................. 29 PUBLIC CONTACT ........................................................................................................ 30 I. WE’RE CREATING LIFELONG MEMORIES… ........................................................... 30 II. DIRECT COMMUNICATION ..................................................................................... 31 III. INDIRECT COMMUNICATIONS ................................................................................ 33 IV. GUEST SERVICE RECOVERY PROCESS ................................................................. 36 V. 10 POINT BREAKDOWN ........................................................................................ 37 RULE COMPLIANCE/PEOPLE CONTROL ........................................................................ 39 I. LAW ENFORCEMENT IS RELATED TO OUR MISSION ............................................... 39 II. RULE COMPLIANCE IS IMPORTANT........................................................................ 39 III. BE COURTEOUS .................................................................................................. 39 IV. GET THE FACTS ................................................................................................... 39 V. ASK FOR ASSISTANCE ......................................................................................... 40 VI. YOUR AUTHORITY HAS LIMITATIONS ..................................................................... 40 VII. OFFICERS HAVE INCREASED AUTHORITY.............................................................. 40 VIII. RANGERS ARE PEACE KEEPERS .......................................................................... 40 IX. INCIDENT REPORT (R3003E) ..............................................................................

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