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October 2017 www.racecourseassociation.co.uk updatenewsletter RCA Update Newsletter October 2017 Contents Groundstaff Awards 2017 03 Showcase & Awards 2017 05 06 REG 06 Racecourse in Focus 08 RCA - Andy Clifton 09 Insight=Growth 10 Badges & PASS / Technical 11 Technical / Did You Know... 12 Medical 13 Racegoers Club 14 Sponsorship 15 Five Minutes of Fame 16 GBR 17 GBRI 19 ARC - Silk Series 20 Racing to School 21 Racing Together 22 Racing Foundation 23 Racing Welfare 24 The Thoroughbred Club 24 BHA 25 RaceTech 27 Watt Fences 28 Pitchcare 29 British Racing Seminars 2017 30 Careers in Racing 31 Job Board 32 8 Diary Dates / Contributors / 33 Staff Contact List 20 27 Contents RCA Update Newsletter October 2017 RCA Groundstaff Awards 2017 Winners Announced The Racecourse Association (RCA) is delighted to “Our Racecourse Groundstaff are always faced with a announce the winners of the Racecourse Groundstaff unique set of challenges either through the amount of Awards for 2017. racing they have to prepare for or the varying weather that is thrown at them. All the winners have shown tremendous Sponsored once again by Pitchcare, Watts Fences ability to produce world class facilities for our Horsemen and Fornells, the award winners were decided by an so well done to all the winners and we look forward to industry wide panel made up of representatives from the crowning a champion at the Showcase Awards 2017.” RCA, Professional Jockeys Association (PJA), British Horseracing Authority (BHA) and National Trainers John Richards of Awards' sponsor, Pitchcare, commented, Federation (NTF). "In the last few years, there has been a noticeable improvement in the standards produced, and particularly The winning teams are deemed to have demonstrated the at the provincial racecourses. They are now producing highest levels of commitment, innovation and excellence quality racing surfaces and course facilities which are across the year. very much on a par with the higher profile tracks. It's very impressive." As well as winners for the Dual Purpose, Flat and Jumps categories there is also a Special Merit Award The Winning Teams: and Lifetime Achievement Award. Out of the winners, a Leicester, Newmarket & Warwick Groundstaff Champion will be chosen and crowned at the 2017 RCA Showcase Awards on 16 November at Newbury Racecourse. The winners are as follows: Dual-Purpose Winner – Leicester Runners Up – Newbury and Sandown Flat Winner – Newmarket Runner up – Nottingham Jump Winner – Warwick Runners Up – Uttoxeter and Ludlow Special Merit Award Winner – Goodwood Lifetime Achievement Maurice Crooks – Haydock Park Caroline Davies, RCA Racecourse Services Director, said: “We are absolutely thrilled for all the winners who have demonstrated an exceptional level of commitment and excellence across the year. 3 Back to content page RCA Update Newsletter October 2017 RCA Update Newsletter October 2017 Showcase Awards 2017 Finalists Showcase Awards 2017 Finalists The RCA is proud to announce the Finalists for the 2017 Owners Experience Showcase Awards. Bangor-on-Dee—Developing an Attractive Offering After months of hard work and dedication from Through New Development & Delivery of an Industry- racecourses across Great Britain, Wednesday 11 October saw the independent Showcase judging panel of Tony leading Experience Langham (GBR/Lansons), Gareth Balch (Two Circles), Cheltenham—The Heart of Our Sport Steve Brice (Pharaoh Experience), Chris Cook (The Hamilton Park—Exceeding Expectations Guardian), Matt Lynch (Venue Inc.) and Patricia Pugh Newcastle—A Sustainably Improved Owners (Dr Patricia Hardy, ROA Council & National Horseracing Experience Museum Newmarket) review all submissions and propose Redcar—The Winning Experience for All this year’s Finalists. The resulst will be revealed at the Showcase & Awards hosted at Newbury Racecourse Racing Post Readers Award on Thursday 16 November in partnership with Moët Hennessy and the Racing Post. Cartmel The judging day in full swing The complete list of Finalists for 2017 is as below: York's EBOR is a Finalist in the Food & Beverage category Fontwell Park Goodwood Love of the Sport Digital & Social Media Windsor Operational Excellence York ARC—The Silk Series ARC—Sectional Timing & In-race Data Provision Beverley—Hull FC Family Fun Week Chelmsford City— #ThePlaceToBe Ascot—Introducing the Village Enclosure at Royal #TopSpot Cheltenham—Junior Jumpers Chester—Innovative Raceday Social Engagement Ascot 2017 Goodwood—Through the Eyes Goodwood—Content is King Hamilton Park—Bringing the High Street Experience Beverley—The Bark D’Triomphe Pontefract—Getting in the Zone Sandown Park—Creating Engaging Content To Hamilton Park Hamilton Park—Winners Wall Hereford—From Rundown to Racing in 4 Months Newbury—Newbury Poppy Appeal Best Campaign Events Newbury—Raising the Game in Equine & Stable Staff Pontefract—The Wall of Fame Welfare Facilities Ripon—Heck! Pop-up BBQ Ascot—A World Like Nowhere Else Aintree—Red Rum at 40 Pontefract—Capturing Data Musselburgh—Easter Saturday Catterick—Racing Recruitment Day Pontefract—The Wall of Fame Chelmsford City—Ladies Day 2017 Stephen Atkin, RCA Chief Executive, said, “It is a see the quality of submissions has really stepped up Sandown Park—2016 Betfair Tingle Creek Festival Cheltenham—The McCoys highlight of our year to see so many quality Showcase and racecourses have focused on the key metrics of the Awards submissions go before the judges to measure the customer, innovation and ROI. What was particularly Windsor—SkyBet Windsor Sprint Series York—Jump Jockeys & Olly Murs Play Our 18th impact and growth of the initiatives that our racecourses pleasing was to see the learnings from previous years and have delivered this year. The diversity amongst the the sharing of great ideas coming through from a number Community & Corporate Social Food & Beverage Finalists demonstrates both the quality and variety of the of the submissions.“ Responsibility experience on offer across all our racecourses. Ascot—Raising the Standard of Our Food Patricia Pugh (Dr Patricia Hardy), ROA Council Member Aintree—Aintree Community Programme- Impact & Concessions in the Queen Anne Enclosure at Royal “I extend a hearty congratulations to each of the Finalists and Packard Curator at the National Horseracing Museum Innovation Ascot 2017 on securing this achievement and am waiting with great Newmarket, commented 'It was a pleasure to be involved Beverley—Sun’s Out, Guns Out (but be responsible) Beverley—Winteringham Fields at Beverley anticipation for the ceremony at Newbury on Thursday in the Showcase & Awards for the first time. There was an at Beverley Racecourse Racecourse 16th November to see who will join our esteemed list of interesting range of entries which really did showcase the Lingfield Park—Take the Reins Goodwood—The Drunken Botanist Comes Alive winners.” best of British racecourses'. Newbury—The Arabian Rainbow Project Worcester—The Severn Restaurant- Fine Dining at a Gareth Balch, Chief Executive of Two Circles, commented Warwick—St Mary’s Land Masterplan Small Racecourse Judges’ Feedback “The Showcase awards are an excellent reminder of York—EBOR- Eat Between Our Races Chris Cook, Deputy Racing Editor of The Guardian, what a fantastic sport horse racing is and the talented, commented "The best feature of the Showcase, to me, tenacious teams up and down the country running the is the chance it gives to racecourses to learn from each racecourses. It was brilliant to see the prominence of other and copy good ideas. It was really encouraging evidence based results growing the sport in this years to see evidence of tracks doing that as part of a serious awards. Congratulations to all the courses who invested effort to improve their work and also to see so many their energy in celebrating their successes. It was a great tracks taking part. More generally, the quality of some of set of entries.” the entries was excellent, from lower-profile venues as well as the big operators." Matt Lynch, Executive Director of Venue Inc., stated “This year’s submissions were an inspiring collection with many Steve Brice, Chief Executive of Pharaoh Experience, meeting a best in class standard. The panel of judges added “Having judged for the last 3 years it was great to was knowledgeable, passionate and standard driven.” Pontefract Wall of Fame- A #TopSpot Finalist and integral Red Rum at 40 - a Finalist in the Events Category part of their Best Campaign submission 4 Back to content page 5 Back to content page RCA Update Newsletter October 2017 RCA Update Newsletter October 2017 Raceday Experience Group Six Things You Need to Know The Raceday Experience Group met on Wednesday 7 September and was represented by: FOMO is real—FOMO, or the fear of missing out, is a driving trend in the millennial market which helps explain why this demographic is so active on social media. It is no surprise, then, that so many restaurants that are popular with this customer group are incredibly active on social media to Paul Swain (Chair) demonstrate what you may be missing out on. Harrison:Fraser’s 3 minute presentation on dining Ilona Barnett (Stratford) trends of millennials will be made available to all racecourses shortly. Sam Cone (ARC) 1 David Fraser (Harrison:Fraser) Fraser Garrity (Chelmsford City) Simone Martin (RCA) Kate McKee (Beverley) All roads lead to Showcase—the Showcase & Awards is beginning to take its final shape as Ashley Moon (Hamilton Park) we approach the 16th November at Newbury Racecourse The Group approved the seminar Sophie Parry (Chester/ Bangor) programme which includes speakers from AELTC Wimbledon, The Independent and Hamilton Park Gregg Taylor (GBR) Racecourse whilst the Awards submissions are now with the judges ahead of the assessment day. Sophie Yates (Harrison:Fraser) 2 One of the highlights of each Raceday Experience Beverley Group meeting is the good ideas roundtable, where each person shares an initiative from their racecourse which enhances the customer experience. September’s included: Have a Great Day at the Races—following the RCA’s work on the Image of Racing, a new strategy has been approved.