Gatineau: Closer Than Ever to Its Residents…

2005 Annual Report GATINEAU: CLOSER THAN EVER TO ITS RESIDENTS…

The Vision of Ville de Gatineau GATINEAU, A MODEL AND A SOURCE OF PRIDE

Aware of its past and focused on its future, Gatineau is proud of its Francophone character and its cultural, social and economic diversity. As the major centre in western Quebec, it plays the part of an economic and cultural pole for the Outaouais and contributes to the province’s development. It also benefits from its position in the heart of Canada’s Capital Region and contributes to its growth.

The city of Gatineau is nestled in a natural setting where the green expanse of its hills, weaving water- ways and varied landscapes blend harmoniously with its neighbourhoods, which form true “urban villages”. Residents of all ages do their share in building a healthy, safe and lively city where it feels good to live.

The municipal governance model stimulates commitment by its residents, a dynamic community life and partnerships with institutions and businesses for the development of its full economic, social, community and cultural potential.

Gatineau’s individuals, families and groups prosper in distinctive urban villages connected through numerous communications channels and efficient, sustainable and diversified transportation systems.

Gatineau’s appeal lies in those qualities that make it an international-calibre city, attractive to its residents and inviting to visitors and investors alike.

TABLE OF CONTENTS

A MESSAGE FROM THE MAYOR ...... 5

A MESSAGE FROM THE CHIEF ADMINISTRATIVE OFFICER ...... 6

GATINEAU AT A GLANCE ...... 8

THE STRATEGIC DIRECTIONS GUIDING OUR ACTIVITIES ...... 9

THE MUNICIPAL ORGANIZATION • Municipal Council ...... 10 Bureau du vérificateur général [office of the Auditor General] ...... 10 • Direction générale [head office]...... 12 Section de la planification stratégique [strategic planning]...... 12 Service centres ...... 13 Service d’évaluation et des transactions immobilières [land assessments and transactions]...... 13 • Service des communications [communications]...... 14 • Service des ressources humaines [human resources] ...... 15 • Services juridiques [legal services]...... 16 • Module de l’administration et des finances [administration and finance] ...... 17 • Module de l’aménagement et du développement du territoire [land planning and development] ...... 18 • Module de la culture et des loisirs [culture and recreation] ...... 19 • Module de la protection des personnes et des biens [protection of persons and property]...... 21 • Module des travaux publics et de l’environnement [public works and the environment]...... 22 • The Organization Chart ...... 23

OUR PARTNERS, A KEY PART OF OUR OPERATIONS ...... 24

MANAGEMENT INDICATORS FOR BETTER MANAGEMENT ...... 27

THE 2005 FINANCIAL REPORT ...... 34

TO REACH US ...... 36

2005 Annual Report – Ville de Gatineau 4

“Our main challenge: continuing to improve services to residents while taking into consideration their ability to pay.”

— Marc Bureau, Mayor of Gatineau 5

GETTING CLOSER TO RESIDENTS MEANS LISTENING TO THEM

As indicated in the strategic plan, citizen participation is now a fact of life in Gatineau, which makes us one of the leaders among municipalities. In 2005, residents had the opportunity to voice their opinions at major public consultations on, among other things, urban villages, the Residual Materials Management Plan, the family policy and the planning program. In 2005, when we adopted the framework for citizen participation, we sent out a clear message concerning our determination to strengthen this trend. We have every intention of introducing mechanisms for improving our dialogue with the people of Gatineau.

The adoption of the Residual Materials Management Plan is a major step in protecting our environment. This exercise set the foundations for an action plan aimed at recovering more of our waste. It is quite a challenge, but I know I can count on the collaboration of Gatineau residents, who have already indicated their commitment to environmental issues.

Our quality of life depends on the soundness of our infrastructures and proper equipment. In 2005, we invested approximately $70 million in infrastructure. Some of this was used for major projects, including the construction of an indoor pool in the Buckingham sector, widening of Montée Paiement and upgrades of Maisonneuve and Saint-Laurent Boulevards.

On the finance side, I should mention the creation of the Comité de travail du plan financier à long terme [long-term financial plan working committee]. With the guidance of local experts, we are well positioned to modernize our fiscal policies so as to provide quality services more economically.

I was proud to accept the mandate entrusted to me by the voters on November 6, 2005. I would like to take this opportunity to express my heartfelt thanks to them. I would like to congratulate my colleagues from the former Municipal Council — they can be credited with many of the achievements over the past year — and all of the members of the new Council, who dove right into their mandate. Finally, I would like to thank the municipal employees for welcoming us and for their commitment to their work.

We are facing some tremendous challenges, which we — as residents, employees and elected officials — will meet by working together.

Marc Bureau

Mayor

2005 Annual Report – Ville de Gatineau 6

OUR PRIORITY: RESIDENTS

The theme of this annual report “Gatineau: closer than ever to its residents…” was no random choice. Concrete measures have been taken to get us on this path.

No doubt, the main event of 2005 was the implementation of the non-urgent call centre and the launch of the single 3-1-1 number, which is accessible seven days a week, 24 hours a day. Ville de Gatineau was the first city in Quebec to offer its residents such a service. It is important to point out that an innovative management system underlies this simple number, enabling us to ensure improved and transparent responses to requests and complaints made by residents.

This major achievement came hand in hand with a series of measures supporting the level and quality of the services provided. The family policy, one of our key policies, was adopted. In addition, steps were taken to ensure the continued improvement of our management practices. The land use plan, the planning program and by-laws and the Residual Materials Management Plan were adopted based on the public consultations that preceded them. They are key factors in the quality of life of residents.

This past year also marked the signing of collective agreements with blue-collar and white-collar workers. With that, we closed the round of bargaining that started with the municipal amalgamation. And we cannot overlook the November 6, 2005 municipal election that brought a new Mayor and new elected officials to our Municipal Council.

Finally, I should mention that several Ville de Gatineau employees received province-wide and nation-wide recognition. Once again, I would like to extend to them my gratitude and warmest congratulations. I would also like to thank all the municipal employees who make up our solid and dynamic team, of which I am very proud.

My thanks also to the members of the Municipal Council for their support and to all residents for their participation and trust.

Mark B. Laroche

Chief Administrative Officer 7

“ Because we strongly believe that residents are entitled to the best possible services, we have undertaken a structured process of continuous improvement. Employees are expected to innovate and find new ways of doing things to achieve optimal results.”

—Mark B. Laroche, Chief Administrative Officer

2005 Annual Report – Ville de Gatineau 8

GATINEAU AT A GLANCE

Gatineau, western Quebec’s metropolitan centre, is SOME STATISTICS… the fourth largest city in the province after Montréal, Surface area: 339.4 square kilometres Quebec City and Laval. Its geographic location at Population: 245,629 1 the heart of Canada’s National Capital Region places Average age: 36.3 years 2 it in the country’s fourth largest urban agglomeration, Bilingualism: 64.8% 2 after Toronto, Montréal and Vancouver. Participation rate: 73.8% 3 Unemployment rate: 5.7% 3 Municipal budget: $340,530,000 Average family income: $59,270 2 Total value of buildings: $18.1 billion Roads: 1,551 kilometres Recreational pathways: 117 kilometres Parks and green spaces: 332 Celebrations and festivals: 26

309

315 Lièvre River To Montréal

307 Québec Gatineau River

105 GATINEAU 50 148 17

50 148 Outaouais River

148 Ontario

417

417 OTTAWA

416

1. INSTITUT DE LA STATISTIQUE DU QUÉBEC, 2005 2. STATISTICS CANADA, 2001 3. STATISTICS CANADA, MARCH 2006 9

THE STRATEGIC DIRECTIONS GUIDING OUR ACTIVITIES

The activities of the municipal administration are directly connected to the four directions set out in the strategic plan that grew out of the municipal vision:

HARMONIZING OUR NATURAL AND CONSTRUCTED ENVIRONMENTS

INTEGRATING OUR ECONOMIC, CULTURAL, SOCIAL AND COMMUNITY DEVELOPMENT

DEVELOPING A MOSAIC OF URBAN VILLAGES

BRINGING ABOUT PARTICIPATORY GOVERNANCE AND EFFICIENT MANAGEMENT

Since every main municipal achievement is linked to one of these directions, you will find their symbols in the section on the municipal organization.

2005 Annual Report – Ville de Gatineau 10

THE MUNICIPAL ORGANIZATION

At the head of the organization MUNICIPAL

COUNCIL Sophie Lachance CA, Auditor General

Ville de Gatineau consists of modules and units, Bureau du vérificateur général some of which are at the front lines while others [office of the Auditor General] provide technical and administrative support. The The Bureau du vérificateur général reports directly Direction générale [head office] provides the link to the Municipal Council. The mandate of this inde- between these units and the members of the pendent and objective organization is to give the Municipal Council. members of the Municipal Council reasonable assurance that municipal operations are being conducted in In November 2005, Gatineau residents elected a compliance with the applicable laws and regulations, new Municipal Council. These elections marked and that they are being carried out effectively, effi- the end of the mandate of the first Municipal ciently and economically. Council, which had been elected four years earlier to manage the new city created in 2002. In 2005, the Auditor General audited the financial statements of Ville de Gatineau and of a number of The Municipal Council consists of the Mayor and municipal organizations, including the Société de 17 councillors representing as many electoral transport de l’Outaouais and the Gatineau-Ottawa districts. Council members represent residents and Executive Airport. She also performed resource act as legislators and administrators. They meet optimization audits on the Service de sécurité regularly at Municipal Council sessions and on incendie and the Service d’évaluation et des different committees. transactions immobilières.

MAJOR ACHIEVEMENT THE GAS TAX TRANSFER: $37 MILLION In 2005, Ville de Gatineau obtained confirmation that it would be receiving $37 million over five years under the federal-provincial agreement on the transfer of gas tax revenues. Gatineau worked closely with the Federation of Canadian Municipalities to ensure that every city received a portion of these tax revenues. This money will be invested in infrastructures starting in 2006.

NOTE: SYMBOLS CORRESPOND TO THE STRATEGIC PLAN DIRECTIONS; SEE EXPLANATION ON PAGE 9. 11

123 45

Municipal council members

67 89

10 11 12 13

1 Marc Bureau Mayor Chair of the Executive Com- mittee, of the Commission conjointe d’aménagement de l’Outaouais [Outaouais joint 14 15 16 17 management commission] and President of Développement économique – CLD Gatineau [economic development cor- 7 11 16 poration – LDC Gatineau] Louise Poirier Denis Tassé Yvon Boucher Orée-du-Parc District Riverains District Rivière-Blanche District 2 President of the Gatineau- Chair of the Commission des Chair of the Comité consultatif Frank Thérien Ottawa Executive Airport Cor- choix stratégiques [commis- agricole [advisory committee Aylmer District poration and of the Société sion on strategic choices] on agriculture] de transport de l’Outaouais 12 17 3 18 André Laframboise 8 Luc Angers Luc Montreuil Promenades District Lucerne District Pierre Philion Masson-Angers District Chair of the Commission per- Chair of the Comité de Saint-Raymond–Vanier District Chair of the Commission sur manente sur l’habitation [stand- Chair of the Commission la sécurité publique [public vérification [audit committee] ing commission on housing] Gatineau, Ville en santé safety commission] 4 [Gatineau healthy city 13 commission] 18 Alain Riel Joseph De Sylva Deschênes District Jocelyne Houle Versant District Buckingham District Chair of the Commission 9 Vice-Chair of the Executive jeunesse [youth commission] Denise Laferrière Member of the Executive Committee Committee Hull District 5 Member of the Executive 14 Alain Pilon Committee and Chair of the Richard Côté Val-Tétreau District Comité consultatif d’urba- Bellevue District Chair of the Commission des nisme [advisory committee Member of the Executive Com- loisirs, des sports et de la vie on planning] and of the mittee, Chair of the Comité des From January 1 to November 6, 2005, the date communautaire [recreation, Comité sur les demandes immobilisations, de la circulation sports and community life de démolition [demolition et du budget [property, plant and of the municipal election, the Municipal commission] application committee] equipment, traffic and budget Council consisted of the following members: committee] and of the Comité Mayor Yves Ducharme and councillors Yvon 6 10 de travail du plan financier à Patrice Martin Simon Racine long terme [long-term financial Boucher, Marc Bureau, Lawrence Cannon, Wright–Parc-de-la-Montagne Limbour District plan working committee] Richard Côté, Thérèse Cyr, Joseph De Sylva, District Chair of the Commission Aurèle Desjardins, Jocelyne Houle, Richard Chair of the Municipal des arts, de la culture, des 15 Jennings, R. Alain Labonté, Denise Laferrière, Council and of the Commis- lettres et du patrimoine Aurèle Desjardins sion sur l’environnement [arts, culture, letters and Lac-Beauchamp District André Levac, Luc Montreuil, Paul Morin, Pierre [environment commission] heritage commission] Deputy Mayor Philion, Louise Poirier and Simon Racine.

2005 Annual Report – Ville de Gatineau 12

A strategic plan geared to Mark B. Laroche, Chief meeting the needs of residents Administrative Officer and Marie-Hélène Lajoie, Assistant DIRECTION Chief Administrative Officer GÉNÉRALE [HEAD OFFICE]

Chief Administrative Officer Mark B. Laroche is • Consolidated the culture of citizen participation in the senior municipal employee accountable to the the municipal debate by coordinating consultation elected officials. His role is to ensure that Gatineau’s activities and work on improving the operations of vision is clearly reflected in every part of the organ- municipal commissions ization. In accordance with the policy directions, he • Organized meetings with residents and different sees to it that the municipal administration meets stakeholders on urban villages in order to clarify the needs of residents and ensures the harmonious how Gatineau will implement this concept development of Gatineau. • Presentation of lectures on public participation and urban villages, and publication of articles on the topic Assistant Chief Administrative Officer Marie-Hélène in specialty magazines across the province Lajoie assists the Chief Administrative Officer in his functions. She focuses more on the operational MAJOR ACHIEVEMENT aspects. Supported by her management team, she A WHOLE CITY AT YOUR FINGERTIPS! concentrates on creating the synergy needed to Gatineau was the first city in Quebec — and the mobilize all employees in an effort to increase their second in Canada — to provide the non-urgent 3-1-1 professional effectiveness and to enhance their call service. From now on, residents will only have sense of belonging to the organization. to remember one number for quick access to the administration for information or to make a request. In order to ensure proper coordination of activities, The introduction of this service, which is supported head office meets weekly with members of the man- by state-of-the art technology, involved an invest- agement committee. This committee comprises the ment in the order of $1.3 million. The service is directors of the municipal modules and the directors available 24 hours a day, seven days a week. of the Service des ressources humaines and the Service des communications. SOME STATISTICS… • 108,293 calls and 27,190 requests were received Section de la planification stratégique at the non-urgent call centre after it became [strategic planning] operational on June 22; 83% of these requests This unit fosters management aimed at achieving concerned public works. results identified in the municipal strategic plan. • The most frequent request made through the call Its mandate is to manage different projects, such as centre concerned recycling bins: the centre logged coordinating the annual planning of municipal activ- 3,166 such requests. ities, introducing participatory governance, developing urban villages and developing partnerships. In June 2005, Chief Administrative Officer Mark B. Laroche was appointed President of the Canadian Association of Municipal Administrators (CAMA). MAIN ACTIVITIES IN 2005 Mr. Laroche faces the challenge of improving liaison • Developed the Cadre de référence en matière and collaboration among the members of CAMA and de participation des résidents aux affaires those of the Federation of Canadian Municipalities. municipales: concrete measures for municipal approaches to participatory governance

NOTE: SYMBOLS CORRESPOND TO THE STRATEGIC PLAN DIRECTIONS; SEE EXPLANATION ON PAGE 9. 13

The service centre directors are: Lucie Poulin (Buckingham and Masson-Angers), Jacques Tremblay (Gatineau), Carole St-Arnaud Gaboury (Hull) and Gilles Sabourin (Aylmer).

Claude Laramée, Director of the Service d’évaluation et des transactions immobilières

Service centres Service d’évaluation et des Every one of the city’s five sectors has a service transactions immobilières centre to help improve Gatineau residents’ access [land assessements and transactions] to the different municipal services. Every service This unit’s mission is to ensure that the financial centre includes a branch of the Service d’urbanis- contributions of Gatineau taxpayers are as fair and me, Service des loisirs, des sports et de la vie equitable as possible, which involves creating and communautaire, Service des finances, and the maintaining a quality assessment roll. It also aims municipal court. In 2005, more than 100,000 to make the most of the city’s capital portfolio in residents dropped by a service centre. order to ensure the best return to residents.

The service centres provide mainly MAIN ACTIVITIES IN 2005 the following services: • Created and tabled a new assessment roll, which • issuance of construction permits, business posted a total value of $18.1 billion,up from permits and watering permits $13.2 billion and resulted in a 39.9% increase • submission of overall development plans in the tax base • applications for minor variances, zoning or • Visited 10,522 property owners as part of the subdivision changes, requests for information project to maintain the data base used to create on the planning program or municipal by-laws the roll, and conducted 3,639 follow-up visits after • registration for recreation and cultural activities the issuance of construction permits • reservations for ice time in arenas and • Sold 48 buildings for a value of more than other municipal rinks $3,100,000 and purchased 13 properties at a • property tax and fine payments total cost of $856,600 • meetings with fine collectors, commissioners of oaths or representatives of other municipal units (assessment, engineering, levies, etc.) • receipt of complaints and requests; the number of requests fell somewhat after June 2005 after the introduction of the 3-1-1 non-urgent call service

Because of their familiarity with their respective Carole St-Arnaud Gaboury was awarded the Mérite sectors, service centres work closely with municipal COMAQ by the Corporation des officiers municipaux units on major issues such as repaving main arter- agréés du Québec for her commitment and dedication ies or the construction of municipal infrastructures. to the corporation. They also help elected officials with their issues This is the highest and provide a special link between these officials, distinction the COMAQ municipal units and residents. awards to its members. She received her award from Yves Vincent of Ville de Shawinigan.

2005 Annual Report – Ville de Gatineau 14

Communicating to better Nicole Dumoulin, Director of the serve residents Service des communications SERVICE DES COMMUNICATIONS [COMMUNICATIONS]

Aiming to provide quality professional services, MAJOR ACHIEVEMENT Gatineau’s Service des communications provides FIRST EDITION OF THE ORDRE DE GATINEAU integrated management of all communications by The Service des communications organized a very the municipal administration, including information, successful first edition of the Ordre de Gatineau, the public relations, protocol, consultations, promotions highest honour awarded by the municipality. Focusing and advertising. The Service des communications draws on excellence, this event pays tribute to individuals attention to Gatineau’s activities and to the values for their achievements in a field that has municipal, inherent in the vision set out in its strategic plan. provincial, national or international significance. On May 30, the Honourable Gérald-A. Beaudoin, Yvette MAIN ACTIVITIES IN 2005 Debain and Charles Henry became the first to receive • Organized various information campaigns, the Ordre de Gatineau. Jury members are all well- including: A Whole City at Your Fingertips! known residents in the community. (the 3-1-1 non-urgent call service), In Gatineau, Speed Has Its Limits! (to curtail speeding), SOME STATISTICS… new planning program and by-laws, municipal • Some 30 press conferences and an equal elections and public consultations on the number of protocol events Residual Materials Management Plan • 450 news releases and close to 100 backgrounders • Created the electronic bulletin on municipal • 193 speeches and 67 statements by the mayor information entitled La vie, la ville.gatineau.ca • 1,158 media calls and the quarterly flyer entitled La vie, la Ville • 1,502,000 visits to the Web site day-to-day, which is distributed to all residents • 21 internal information bulletins • In addition to the external campaign, conducted • 42 communication plans an awareness-raising campaign for employees • 1,505,526 words revised on the implementation of the 3-1-1 non-urgent call service At the annual gala of the Association des • Produced webcasts to inform residents about communicateurs municipaux du Québec, the current issues Service des communications received two awards: • Organized the swearing-in ceremony for new one for its Take Part in It! campaign, which was part of the pre-budget public consultations, and members of the Municipal Council after the the other for the communications plan on the November 6 election launch of the cultural policy. • Coordinated the production of the promotional DVD entitled Vivre à Gatineau, choisir une qualité de vie • Developed an emergency response plan

NOTE: SYMBOLS CORRESPOND TO THE STRATEGIC PLAN DIRECTIONS; SEE EXPLANATION ON PAGE 9. 15

Skilled staff for quality services SERVICE DES Marc Pageau, Director and RESSOURCES Michel Hervieux, Assistant Director of the Service HUMAINES des ressources humaines [HUMAN RESOURCES]

This unit provides the organization with the tools SOME STATISTICS… it needs to harness the effectiveness, efficiency and • 210 selections for competitions creativity of its staff. It promotes a climate and • 5,757 applications received working conditions that facilitate the professional • 226 applications for internships,132 of which development of every employee. In total, Ville de were accepted Gatineau has 2,141 employees. • 34,725 hours of training provided to employees • Close to 1,000 employees vaccinated (against flu, MAIN ACTIVITIES IN 2005 hepatitis A and B and tetanus and diphtheria) • Pursued training on harassment in the workplace: approximately 2,000 employees attended • Resumed the occupational health and safety program, which was presented to 95% of the people targeted • Saved more than $97,504 in coverage under the Commission de la santé et de la sécurité du travail and, through the consolidation of the occupational health and safety strategic plan, decreased from 103 to 63 the number of accidents with time lost • Introduced six occupational health and safety committees and trained 86 managers in the Module des travaux publics et de l’environnement • Introduced a new flexible collective insurance plan for all employee groups except police officers and elected officials

MAJOR ACHIEVEMENT ALL COLLECTIVE AGREEMENTS HARMONIZED In 2005, Ville de Gatineau finally harmonized the collective agreements for all employee groups by signing the agreements with blue-collar and white- Signing of the collective agreement with blue-collar collar workers. In 2004, Gatineau had ratified workers. From left to right: Maurice Richard, André agreements with firefighters, police officers and Lajoie, Denis Savard, Gérard Sargeant et Serge Carpentier. school patrols.

2005 Annual Report – Ville de Gatineau 16

Laws to serve everyone

Annie Crousset, Director of the SERVICES Municipal Court, Suzanne Ouellet, Director of the Service du greffe and Clerk, and Danie Bélisle, Head of JURIDIQUES the Service des affaires juridiques [LEGAL SERVICES]

Services juridiques includes the Service des affaires • Automation and computerization of the procedure juridiques [legal affairs unit], which addresses crim- for garnisheeing wages to execute judgements in inal law, penal law, municipal and civil law, and looks criminal cases after the management of claims; the municipal court, • Applied a new mechanism for executing judgements which receives, hears and rules on all enforcement involving towing (off public roads) of vehicles of actions by the city within its jurisdiction; and the defendants who fail to pay their fines Service du greffe [clerk’s department]. The latter is divided into three section: Soutien au conseil munici- MAJOR ACHIEVEMENT pal [support to the Municipal Council], Administration NOVEMBER 6: MUNICIPAL ELECTION DAY et accès à l’information [administration and access The Service du greffe organized the November 6 to information] and Gestion des documents et des municipal election. Of the 172,459 voters who were archives [management of documents and archives]. called to vote, 47.87% showed up. In total, 41 candida- The Service du greffe is also responsible for the tes filed applications for municipal councillor positions Bureau des conseillers [Councillors’ office]. for the 17 electoral districts and two filed for the Mayor’s position. The Service du greffe recruited MAIN ACTIVITIES IN 2005 and trained more than 900 people for this event. • Swore in the new Municipal Council • Organized two exhibitions: L’industrie forestière et SOME STATISTICS… la vie de chantier en Outaouais de 1860 à 1960 • 665 claims [the forest industry and life in the logging camps • 1,584 criminal complaints in the Outaouais between 1860 and 1960] and • 76,748 tickets La démocratie municipale en Outaouais de 1845 • 1,161 criminal dockets and 42 civil dockets à 1975 [municipal democracy in the Outaouais • 1,737 hearings between 1845 and 1975] in collaboration with the • 17,879 judgements rendered Centre régional d’archives de l’Outaouais (CRAO) • 2,793 meetings with defendants and the Centre de l’Outaouais de Bibliothèque • 30 public consultation meetings and Archives nationales du Québec • 2,850 resolutions adopted • Created a head of claims position in the Service des • 114 by-laws adopted affaires juridiques to ensure not only better man- • 343 public notices published agement of claims but also better risk management • 226 active notarized contracts • Reorganized the municipal court: appointed new • 385 access to information requests management and streamlined staff • 357 researchers at the Archives municipales, • Restructured the penal summons process to reduce an increase of 25% compared to 2004 wait times for defendants • Introduced new electronic exchange of information procedures with the Société de l’assurance auto- mobile du Québec and the Ontario Ministry of Transportation

NOTE: SYMBOLS CORRESPOND TO THE STRATEGIC PLAN DIRECTIONS; SEE EXPLANATION ON PAGE 9. 17

Ensuring effective management of public monies MODULE DE Michel Tremblay, Director of the L’ADMINISTRATION module and André Scantland, Director of the Service des ET DES FINANCES systèmes d’information [ADMINISTRATION AND FINANCE]

This module is responsible for ensuring sound man- MAJOR ACHIEVEMENT agement of all municipal financial resources. It is A LONG-TERM FINANCIAL PLAN COMMITTEE also responsible for meeting, in the most economical In 2005, Ville de Gatineau set up a new committee and effective way possible, the procurement and to develop a long-term financial plan. This new man- computer requirements of all municipal units. This agement tool will guide the preparation of upcoming module includes the Service des finances [finance] operating and investment budgets for the next ten and the Service des systèmes d’information [infor- years. The Comité de travail du plan financier à long mation systems]. terme will also be expected to review current financial policies and introduce new ones. Community MAIN ACTIVITIES IN 2005 representatives and municipal staff serve on this • Analyzed existing controls for managing attendance committee alongside municipal councillors. and surplus employees in the Module de la culture et des loisirs, as well as absences Ville de Gatineau earned a Microsoft Technology • Harmonized pay periods for all employee groups Innovation Award Honourable Mention for its new • Calculated retroactive payments due as a result police information system. More than 80 projects of the new collective agreements signed with were submitted for this contest by different municipal blue-collar and white-collar workers police forces across Canada. • Started implementing Maestro, the inventory management software program, with more effective tools, and a contract-management and fax-modem-management module • Developed a procurement policy • Harmonized the telephone network: ongoing annual savings of more than $250,000 • Implemented the necessary software for managing requests and complaints at the new 3-1-1 non-urgent call centre and introduced support technologies • Continued to harmonize automation in human resources, payroll, fire safety and libraries • Implemented the epost TM service, giving Gatineau residents the opportunity to receive, check and archive their municipal tax bills online through www.epost.ca

2005 Annual Report – Ville de Gatineau 18

For a pleasant city and harmonious development MODULE DE L’AMÉNAGEMENT ET Pierre Tanguay, Director of DU DÉVELOPPEMENT the Service d’urbanisme and Claude Doucet, DU TERRITOIRE Director of the module [LAND PLANNING AND DEVELOPMENT]

This module includes the Service d’urbanisme MAJOR ACHIEVEMENT [planning]. This unit’s main function is to ensure ADOPTION OF THE LAND USE PLANNING that the city develops in a harmonious fashion, PROGRAM AND BY-LAWS with due regard for the diversity and specificity In 2005, Ville de Gatineau was the first amalgamated of each of its areas. city to adopt a harmonized land use planning program and by-laws. The planning program oversees the MAIN ACTIVITIES IN 2005 development of real estate, transportation, urban • Adopted and implemented the new villages, urban woodlots, rural areas and parks. The land use plan by-laws cover zoning, heritage conservation, sub- • Adopted a document on the development of divisions, construction and the architectural imple- farmlands and forests mentation and integration plan. This major project • Prepared a development plan for the Île de Hull involved public input at open house and public sector and adopted strategies like the tax credit consultation sessions. program, subsidies, procurement policy, etc. • Developed a land use plan for Place de la Cité SOME STATISTICS… • Completed development on the second section • $2,625,000, divided equally between Gatineau and of Boulevard Saint-Laurent, located between the Société d’habitation du Québec, injected into Boulevard Maisonneuve and Ruisseau de la the Programme rénovation Québec 2005-2006 Brasserie; part of the landscaping will be was used to renovate 260 dwellings completed in the spring of 2006 • 73 social housing units were built at a cost of • Conducted a survey on perceptions about $6,300,000; Ville de Gatineau covered 15% of residents’ consumption patterns to help businesses this investment, and the provincial and federal position themselves on commercial streets governments paid for the remainder • Conducted a study of the heritage inventory in the city’s eastern section • Conducted a preliminary study on a municipal housing strategy The Association des urbanistes et aménagistes du Québec • Introduced an integrated construction permit held its annual symposium in Gatineau on May 5 and e management system for all service centres 6 around the theme of L’habitation du 21 siècle : de la ville au village urbain, vers une politique de la ville [housing in the 21st century: from cities to urban villages, towards a policy for cities]. Joseph Frank Fontana (photo), federal Minister of Labour and Housing in 2005, and Alex Munter, professor at the University of Ottawa and former municipal councillor for the City of Ottawa, were two of the guest speakers.

NOTE: SYMBOLS CORRESPOND TO THE STRATEGIC PLAN DIRECTIONS; SEE EXPLANATION ON PAGE 9. 19

Activities that help enhance the quality of life MODULE DE Louis-Paul Guindon, Director of LA CULTURE ET the module, Mireille Boudreault, Director of the Service des arts, de la culture et des lettres and DES LOISIRS Simon Rousseau, Director of the Service des loisirs, des sports et [CULTURE AND de la vie communautaire RECREATION]

This module’s mission is to engineer significant • First public art contest by Gatineau at the corner improvements in the quality of life of Gatineau resi- of Maisonneuve and Sacré-Cœur Boulevards, in dents by promoting access to cultural and recreational collaboration with the National Capital Commission resources and services, all in partnership with the • Tabled a policy on toponymy community. It includes the Service des arts, de la • Prepared and unveiled a commemorative mural culture et des lettres [arts, culture and letters], the of Canadian Flint and Spar in the new municipal Service des loisirs, des sports et de la vie commu- workshops in the Buckingham sector nautaire [recreation, sports and community life], the • Day celebrating the Ville de Gatineau’s support Division des fêtes et festivals [celebrations and fes- of the Quebec Charter of Human Rights and tivals] and the Division de la qualité de vie et vie Freedoms and official launch on August 21 of communautaire [quality of life and community life]. Journée gatinoise de célébration de la diversité [Gatineau celebration of diversity day] MAIN ACTIVITIES IN 2005 • Drafted the document entitled Le profil de • Implemented a new ticket purchasing system l’immigration à Gatineau : les grandes tendances • Merged the Culture and Recreation Program into 2000-2004 [a profile of immigration in Gatineau: one single brochure starting with the Winter 2006 major trends between 2000 and 2004] edition so residents can take part in activities • Implemented the new policy on supporting organized anywhere in Gatineau celebrations and festivals • Coordinated a provincial round table on social • Held the new humour festival entitled, development in the major cities in the province Le Grand Rire à Gatineau of Quebec • Coordinated the set-up of twelve sledding sites • Residents participated in the creation of a • Presented the Élite Canada gymnastics champi- collective work, Gatineau, une mosaïque de onship and the Championnat scolaire régional familles [Gatineau, a mosaic of families], for de cross-country [regional school cross-country Semaine québécoise de la famille in partnership championship] at Parc du Lac-Beauchamp with several local organizations • Acquired close to 40,000 books for the library • Set up a permanent exhibition of 150 photos taken • Created and supplied cotton bags for sale at by residents and presented at the Maison du the library, an initiative aimed at eliminating Citoyen, entitled: Venez voir…C’est beau, Gatineau! the use of plastic bags [Come and see it…Gatineau is beautiful!] • Galerie Montcalm’s showing in Quebec City of the first leg of the itinerant exhibition of gouaches by Jean Dallaire; the exhibition went on the road for a cross-Canada tour until 2008 • First co-production of the piece entitled Grace et Gloria with Théâtre populaire d’Acadie, featuring Viola Léger and Danielle Grégoire; more than 69 performances given in six provinces

2005 Annual Report – Ville de Gatineau 20

MAJOR ACHIEVEMENT TOWARDS AN IDEAL FOR FAMILIES After launching the cultural policy in 2004, Ville de Gatineau released its family policy in 2005, around the theme of A Family Policy for Ville de Gatineau. This policy, the product of an extensive public consultation campaign organized in collaboration with more than 50 local partners, is aimed at supporting families by providing fair and accessible services that can improve their quality of life.

For the 18th edition of the Les Arts et la Ville symposium, which took place in May, Gatineau hosted close to 300 guests from the arts world and various Quebec municipalities. Organized around the theme of Mutations socia- les, Métamorphoses culturelles [social transformations, cultural metamorphoses], the purpose of this meeting was to foster and support local cultural and artistic vitality.

For a second consecutive year, a Ville de Gatineau employee received a merit award for municipal employee of the year (Employé municipal de l’année) from the ministère des Affaires municipales et des Régions du Québec [Quebec’s department of municipal affairs and regions]. Simon Cadoret, Head of Administration for the Module de la culture et des loisirs, distinguished himself with the introduction of an interactive voice recognition system used to register for activities organized by Gatineau. Thanks to this innovative tool, Gatineau can now handle up to 2,000 registrations an hour. Photo (left to right): Michel Belzil, president of the Fédération québécoise des municipalités, Simon Cadoret, Quebec Minister of Municipal Affairs and Regions, Nathalie Normandeau, Deputy Mayor (until November 2005), Councillor Jocelyne Houle, and Claude Larose, representative of the Union des muni- cipalités du Québec.

NOTE: SYMBOLS CORRESPOND TO THE STRATEGIC PLAN DIRECTIONS; SEE EXPLANATION ON PAGE 9. 21

For a safe living environment MODULE DE LA PROTECTION DES PERSONNES André Langelier, Director of ET DES BIENS the module, John Janusz, Director of the Service de police, and André Bonneau, Director of [PROTECTION OF the Service de sécurité incendie PERSONS AND PROPERTY]

This module is responsible for managing and coor- MAJOR ACHIEVEMENT dinating municipal public and civil safety services. IN GATINEAU, SPEED HAS ITS LIMITS! It includes the Service de police [police], Service de Gatineau launched a major awareness campaign to sécurité incendie [fire safety], Division du station- reduce speeding around the theme of In Gatineau, nement, de la brigade scolaire adulte et du contrôle Speed has its Limits. This campaign included a range animalier [parking, adult school patrol and animal of activities aimed at drivers. control], as well as the Bureau de la sécurité civile [public safety]. SOME STATISTICS… • 75,920 calls to 9-1-1 received MAIN ACTIVITIES IN 2005 • 65,665 police interventions and 5,460 inter- • Drafted and implemented a new policy on ventions by the Service de sécurité incendie managing properties from which people have been evicted • Drafted new intervention plans for social disruptions, heat waves or flu pandemics • Adopted a policy on assessing adult school patrol requirements and assignments in collaboration with the Service d’ingénierie [engineering] • Created a CD-ROM on Internet safety and distributed it to the public and to schools • Organized various activities during Fire On May 26, the ministère de la Sécurité publique du Prevention Week: the Pompiers et pompières Québec [Quebec’s department of public security] awarded d’un jour [firefighters for a day] contest, the police officer Danny Proulx its Croix de la bravoure, distribution of 22,000 forms for home evacuation the highest honour bestowed on a member of the police plans in Gatineau’s 65 elementary schools, force in Quebec. Officers François Metlej and Claude raffles for students and the L’enflammée spécial Vaillancourt were honoured with a Médaille pour [fire special] contest, in collaboration with CHOT, action méritoire. to reward listeners whose smoke detectors were in good working order Sylvie Mantha, a criminologist with the Service de police, • Created a Groupe d’endiguement et d’arrestation was also recognized in 2005, when she received the top award from the ministère de la Sécurité publique for her à risque [a group for containing and defusing exceptional commitment to promoting community policing. risks] that can intervene in risk situations The residents’ committee she set up was instrumental in the • Developed and implemented the police prevention programs run recruitment program entitled Attirer une by the Service de police. nouvelle force [attracting a new force] Sylvie Mantha, seen here • Adopted a by-law on keeping, controlling with departmental official and caring for animals within Gatineau Paul Girard.

2005 Annual Report – Ville de Gatineau 22

Essential services for everyday living MODULE DES TRAVAUX Roland Morin, Director of the PUBLICS ET DE module, Jacques Lafleur, Director of the Service d’ingénierie, André Cadieux, Director of the Service de L’ENVIRONNEMENT la gestion des édifices et de l’électri- cité, Jacques Nadeau, Director of the [PUBLIC WORKS AND Service de l’environnement, Marcel Roy, Director of the Service des opé- rations de terrain, and André Lambert, THE ENVIRONMENT] Assistant Director of the module

This module operates 24 hours a day, seven days a MAJOR ACHIEVEMENT week, 365 days a year, providing basic services to GATINEAU ADOPTS A RESIDUAL MATERIALS the public. It includes the Service des opérations de MANAGEMENT PLAN terrain [field operations], Service de la gestion des The Residual Materials Management Plan (RMMP) édifices et de l’électricité [buildings and electricity was approved in the fall. This plan aims to ensure the management], Service d’ingénierie [engineering] recovery of 65% of waste by 2008, as required by the and Service de l’environnement [environment]. provincial government. The RMMP contains 30 propos- als on, among others, the collection of recyclables, the MAIN ACTIVITIES IN 2005 introduction of a system for collecting organic materials, • Enlarged Montée Paiement from two to four lanes the recovery of hazardous domestic waste and the between Boulevard La Vérendrye Ouest and recycling of construction and renovation waste. More Rue Davidson Ouest, at a cost of $3,355,000 than 200 residents took part in the consultation ses- • Built a 175,000-cubic-meter retention basin sions organized by an independent commission. The on Ruisseau Leamy, south of Autoroute 5, at new plan, scheduled for launch in the spring of 2006, a cost of $4,226,000 will help improve environmental protection. Check • Rehabilitated roads at a cost of $5,750,000 out the plan at www.gatineau.ca. • Fully rebuilt Avenue Buckingham, between Roméo-Lorrain and Water Streets, at a cost of $6,500,000: replaced water mains and sewers, buried electrical cables and developed Parc du Vieux-Marché; work will continue in 2006 • Installed a storm sewer on Gouin, Laviolette, Mondoux, Brébeuf, du Vigneau, Royal-Brassard, Lévis and Guay Streets. This third phase of the Mondoux collector, estimated at $2,250,000, was built to avoid sewer back-ups; the project will be completed in the spring of 2006 after some final The La Fonderie building, on which renovations were minor work completed in 2004, was one of the 32 finalists for the • Constructed a six-lane semi-olympic size pool Prix d’excellence en architecture 2005 [2005 architecture award of excellence] from the Ordre des architectes and a wading pool in the Buckingham Sector du Québec (OAQ). A total of 120 projects were submitted at a cost of $4,600,000 to the OAQ. The purpose of this contest is to display the • Developed city parks, representing an investment best architectural achievements in Quebec and around of approximately $4,250,000 the world. The public voted in this contest. La Fonderie is a former steel mill that has been transformed into a multi-sport centre.

NOTE: SYMBOLS CORRESPOND TO THE STRATEGIC PLAN DIRECTIONS; SEE EXPLANATION ON PAGE 9. 23

THE ORGANIZATION CHART

Municipal Council Mayor Aylmer Marc Bureau Service Centre Director Executive Committee Commissions Gilles Sabourin Marc Bureau Joseph De Sylva Richard Côté Jocelyne Houle Auditor General Denise Laferrière Sophie Lachance Buckingham Service Centre Director Communications Lucie Poulin Director Nicole Dumoulin

Services juridiques Chief Administrative Officer Planification stratégique Gatineau Annie Crousset, Municipal Court Mark B. Laroche Head Service Centre Suzanne Ouellet, Greffe Suzanne Dagenais Director Danie Bélisle, Affaires juridiques Jacques Tremblay

Ressources humaines Évaluation et Director transactions immobilières Marc Pageau Director Claude Laramée Hull Service Centre Director Carole St-Arnaud Gaboury

Assistant Chief Administrative Officer Marie-Hélène Lajoie Masson-Angers Service Centre Director Lucie Poulin

Module Module Module Module Module Travaux publics Protection des Aménagement et Culture et loisirs Administration et environnement personnes et développement Director et finances Director des biens du territoire Louis-Paul Guindon Director Roland Morin Director Director Michel Tremblay André Langelier Claude Doucet

SERVICES

2005 Annual Report – Ville de Gatineau 24

OUR PARTNERS: A KEY PART OF OUR OPERATIONS

Commissions and Advisory Committees officials and five local representatives, is responsible for defining the directions that should be taken on certain public safety issues. In November 2005, some committees underwent a few changes. The Comité de développement des sentiers récréatifs and the COMMISSION DES LOISIRS, DES SPORTS Comité de travail sur la politique familiale completed their ET DE LA VIE COMMUNAUTAIRE mandates. The Comité de travail permanent du budget was [RECREATION, SPORTS AND COMMUNITY merged with the Comité sur les immobilisations et la circulation, LIFE COMMISSION] and become the Comité sur les immobilisations, de la circulation Chaired by Councillor Richard Jennings until November, and et du budget. And a new committee was created: the Comité then by Alain Pilon, this commission comprises two other elected de travail du plan financier à long terme. officials and seven local representatives. Its function is to review issues and submit recommendations to the Municipal Council. EXECUTIVE COMMITTEE It ensures participation by the public and partners in the offer of This committee, chaired by Mayor Marc Bureau, comprises four services. It also seeks to define a frame of reference for Gatineau’s other elected officials: its vice-chair Joseph De Sylva, Richard Côté, role and involvement in social development. Jocelyne Houle and Denise Laferrière. Until the November 6 election, this committee comprised Mayor Yves Ducharme (chair), COMMISSION GATINEAU, VILLE EN SANTÉ Jocelyne Houle (vice-chair), Aurèle Desjardins, André Levac [GATINEAU HEALTHY CITY COMMISSION] and Louise Poirier. This commission is chaired by Councillor Pierre Philion. It comprises 17 individuals, including community representatives, public and COMMISSION DES CHOIX STRATÉGIQUES para-public organizations, as well as two other municipal elected [STRATEGIC CHOICES COMMISSION] officials. The mandate of this commission is to foster partnerships Chaired by Councillor Lawrence Cannon until November, then with residents and their participation in promoting and improving by Denis Tassé, this commission comprises two other elected their quality of life by focusing on innovation and results. In 2005, officials, six community representatives and two municipal the Réseau québécois de Villes et Villages en santé [Quebec employees. Its function is to rally the municipal organizations network for healthy cities and towns] gave Gatineau a special award and the community around the directions in the strategic plan. for its project entitled Ensemble pour des environnements sans In 2005, the Commission’s efforts focused on a study of par- fumée [together for a smoke-free environment]. The purpose of this ticipatory governance, in preparation for making recommen- project was to eliminate smoking in Gatineau’s public places. dations on approaches that should be used to increase and improve resident involvement in the municipal debate. COMMISSION PERMANENTE SUR L’HABITATION [STANDING COMMISSION ON HOUSING] COMMISSION DES ARTS, Chaired by Councillor Marc Bureau until November, then by DE LA CULTURE, DES LETTRES ET DU PATRIMOINE Luc Angers, this commission comprises two other elected officials [ARTS, CULTURE, LETTERS AND HERITAGE COMMISSION] and eight local representatives. Its main responsibilities are to Chaired by Councillor Louise Poirier until November, then by administer the social housing fund, promote access to adequate Simon Racine, this commission comprises two other elected housing for residents and revitalize the urban housing inventory officials, nine residents and two representatives of the arts, in targeted neighbourhoods. culture, letters and heritage milieus. This commission under- takes studies, research and consultations and prepares recom- COMMISSION SUR L’ENVIRONNEMENT mendations. It also oversees the implementation of the cultural [COMMISSION ON THE ENVIRONMENT] policy and its action priorities. Chaired by Councillor Marc Bureau until November, then by Patrice Martin, this commission comprises seven members, includ- COMMISSION DE LA SÉCURITÉ PUBLIQUE ing two other elected officials and four representatives of interested [PUBLIC SAFETY COMMISSION] organizations. It serves as an advisor to municipal authorities Chaired by Councillor R. Alain Labonté until November, then by on environmental issues. In 2005, the commission oversaw the Luc Montreuil, this commission, which comprises two other elected adoption of Gatineau’s first Residual Materials Management Plan. 25

COMMISSION JEUNESSE COMITÉ DE TRAVAIL PERMANENT DU BUDGET [YOUTH COMMISSION] [STANDING COMMITTEE ON THE BUDGET] Chaired by Councillor Joseph De Sylva until November, then On November 23, this committee was merged with the Comité by Alain Riel, this commission comprises two other elected des immobilisations et de la circulation [property, plant and officials, young people and others interested in the quality of equipment and traffic]. It was chaired by Councillor Aurèle life of adolescents in Gatineau. The commission is the point of Desjardins, and comprised four other elected officials. Its mandate access for adolescents to the Municipal Council. Forum jeunesse was to review budget scenarios and make recommendations to 2005 [youth forum], part of the second Festival jeunesse Outaouais the Executive Committee. [Outaouais youth festival], attracted 240 participants. COMITÉ DES IMMOBILISATIONS COMMISSION CONJOINTE ET DE LA CIRCULATION D’AMÉNAGEMENT DE L’OUTAOUAIS [PROPERTY, PLANT AND EQUIPMENT AND [OUTAOUAIS JOINT MANAGEMENT COMMISSION] TRAFFIC COMMITTEE] Chaired by Mayor Yves Ducharme until November, then by Chaired by Councillor Richard Côté until November 23, this his successor, Mayor Marc Bureau, this commission comprises committee comprised two other elected officials and a community two other Ville de Gatineau elected officials and three repre- representative. Its mission was to prepare and submit the three- sentatives of the Regional County Municipality (RCM) des year capital plan to the Executive Committee. It also reported Collines-de-l’Outaouais. It is responsible for advising these and made recommendations on transportation and traffic two organizations on land-use planning. improvements throughout the territory. As of November 23, this committee has become the Comité des immobilisations, COMITÉ CONSULTATIF D’URBANISME de la circulation et du budget [property, plant and equipment, [ADVISORY COMMITTEE ON LAND-USE PLANNING] traffic and budget committee], chaired by Councillor Richard Chaired by Councillor Simon Racine until November, then by Côté. It combines the duties of the previous two committees. Denise Laferrière, this committee comprises two other elected officials and five local representatives. The committee provides COMITÉ DE TRAVAIL DU advice to the Municipal Council on the land-use planning PLAN FINANCIER À LONG TERME program and by-laws, applications for minor variances, site [LONG-TERM FINANCIAL PLAN WORKING COMMITTEE] planning and architectural integration programs, comprehen- The mandate of this committee, which was set up in 2005, is to sive development programs, and applications for approval of develop a long-term financial plan that will guide the preparation work on heritage sites. The year was marked by the update of upcoming operating and investment budgets for the next ten and adoption of the planning program and by-laws. years. This committee is also responsible for reviewing current financial policies and introducing new ones. Until November COMITÉ CONSULTATIF AGRICOLE 23, the following people served on this committee: Councillors [ADVISORY COMMITTEE ON AGRICULTURE] Aurèle Desjardins (chair), Richard Côté, Lawrence Cannon and Chaired by Councillor Yvon Boucher, this committee comprises Louise Poirier. In November, Councillors Richard Côté (chair), two other elected officials and three farmers. Its main mission Aurèle Desjardins and Denis Tassé took over. Community rep- is to review issues related to the use of agricultural land, farming resentatives and municipal staff also serve on the committee. practices and related environmental matters. COMITÉ DE VÉRIFICATION COMITÉ SUR LES DEMANDES DE DÉMOLITION [AUDIT COMMITTEE] [DEMOLITION APPLICATION COMMITTEE] Chaired by Councillor Richard Jennings until November, then Chaired by Councillor Yvon Boucher until November, then by by André Laframboise, this committee comprises two other Denise Laferrière, the committee also comprises two other elected officials, the Auditor General and her administrative elected officials. Its function is to approve or turn down appli- assistant. Its mandate is to study the Auditor General’s annual cations for demolition permits based on the goals and objectives budget and plan. It provides liaison between the Auditor set out in the land use plan and the planning program. General and the Municipal Council.

2005 Annual Report – Ville de Gatineau 26

COMITÉ DE TRAVAIL SUR LA POLITIQUE FAMILIALE development needs. The Corporation’s main mission is to develop [WORKING COMMITTEE ON THE FAMILY POLICY] the airport’s full potential. A recovery plan is well under way and, Chaired by Councillor Denise Laferrière, this working committee, in 2005, the Corporation completed several projects, including the which includes one other elected official, completed its mandate in construction of private hangars, a second corporate hangar for EGO 2005 with the publication of a family policy. This document will and a lane connecting the hangars to the terminal. The Expresso become an important planning tool and will guide the actions of service, which provides regular flights between Gatineau and Gatineau and its partners in developing the offer of services Quebec City, increased its traffic to more than 4,000 passengers. to families. CORPORATION DU CENTRE CULTUREL DE GATINEAU COMITÉ SUR LE DÉVELOPPEMENT DES SENTIERS RÉCRÉATIFS (MAISON DE LA CULTURE DE GATINEAU) [RECREATIONAL PATHWAYS DEVELOPMENT COMMITTEE] [GATINEAU CULTURAL CENTRE CORPORATION] Chaired by Councillor Yvon Boucher, this committee completed The mandate of the Corporation du Centre culturel de Gatineau is its mandate in 2005. It comprised ten people, including three to disseminate and help disseminate performing arts and visu- other elected officials. This committee conducted studies, research al arts in Gatineau. It carries out its mission by serving as a and consultations, and made recommendations. It oversaw the manager. In 2005, it staged 84 professional shows, including drafting of the five-year recreational pathways development plan 123 performances. It mounted ten exhibitions, sold close to and facilitated participation by partners and community groups 90,000 tickets and earned the Félix de Diffuseur de l’année au in the development of the network. Québec [award for best distributor of the year in Quebec].

COMITÉ MUNICIPAL DE PLANIFICATION EN SÉCURITÉ CIVILE CORPORATION DU FESTIVAL [MUNICIPAL PUBLIC SAFETY COMMITTEE] DE MONTGOLFIÈRES DE GATINEAU This committee comprises eleven people, including staff and [GATINEAU HOT AIR BALLOON FESTIVAL CORPORATION] managers from the appropriate modules and units, as well as Chaired by Martin Lacasse, this corporation is responsible for local representatives. It plans emergency responses in the event managing the Gatineau Hot Air Balloon Festival, a major of disasters, and recommends and implements measures aimed internationally renowned event that contributes to tourism at improving the municipal emergency capability. development in the Outaouais. For the Festival’s 18th edition, in addition to the flights, there were more than 300 shows at the Our partner associations Parc de la Baie site. The three winners of Gatineau’s up-and- coming stars contest took part in the opening ceremonies. The DÉVELOPPEMENT ÉCONOMIQUE – CLD GATINEAU economic benefits of the Festival come to $5.1 million, equiva- [ECONOMIC DEVELOPMENT CORPORATION – GATINEAU LDC] lent to the creation of approximately 76 jobs. The Corporation Chaired by Mayor Yves Ducharme until November, then by also organizes the Keskinada Loppet cross-country ski race. his successor, Mayor Marc Bureau, Développement économi- que – CLD Gatineau (DE – CLDG) works with local economic SOCIÉTÉ DE TRANSPORT DE L’OUTAOUAIS leaders to facilitate new business start-ups, consolidate existing [OUTAOUAIS PUBLIC TRANSIT SYSTEM] businesses, seek out new international markets and develop Chaired by Councillor Lawrence Cannon until November, then structuring projects. As well, the DE – CLDG team manages by Louise Poirier, in 2005 the Société de transport de l’Outaouais six investment funds totalling $4 million and, in 2005, helped (STO) saw its ridership increase by 3.8% over 2004, with more more than 100 business projects. than 16.6 million rides on its routes, which serve Gatineau and the municipalities of Cantley and Chelsea. In 2005 as well, the STO CORPORATION DE L’AÉROPORT tabled its 2005-2015 strategic development plan with Ville de EXÉCUTIF DE GATINEAU-OTTAWA Gatineau, reflecting its continued commitment to sustainable [GATINEAU-OTTAWA EXECUTIVE AIRPORT CORPORATION] transportation in line with Gatineau’s development plan. The Chaired by Councillor Louise Poirier, the Gatineau-Ottawa STO’s 2005-2015 strategic plan is part of the implementation of Executive Airport Corporation is responsible for managing this key the 1995 integrated plan on roads and public transportation (Plan part of the infrastructure set up to serve the community’s business intégré des réseaux routiers et de transport en commun de 1995). 27

MANAGEMENT INDICATORS FOR BETTER MANAGEMENT

The municipal organization is pursuing its efforts to implement the use of management indicators in accordance with the commitments made in the 2003-2007 strategic plan. Using such indicators enables managers to assess whether the objectives of a team, unit or the organization have been achieved. Indicators can be used to determine whether effectiveness has improved or fallen, and to explain why. This section lists indicators and statistics provided by various municipal units. When available, the data is provided for 2004 and 2005.The first indicators listed in this section are those proposed by Quebec’s ministère des Affaires municipales et des Régions du Québec.

2005 Annual Report – Ville de Gatineau 28

INDICATORS PROPOSED BY QUEBEC’S MINISTÈRE DES AFFAIRES MUNICIPALES ET DES RÉGIONS DU QUÉBEC

Public safety WASTEWATER TREATMENT AND SEWERS 2004 2005 POLICE 2004 2005 Cost of treatment per Cost of policing 100 cubic metres of wastewater $17.64 $16.54 per $100 of assessment $0.34 $0.29 Cost of maintenance of FIRE SAFETY 2004 2005 sewers per kilometre $10,149.56 $11,190.99

Cost of firefighting RESIDUAL MATERIALS 2004 2005 per $100 of assessment $0.18 $0.15 Recycling: Number of metric tons of secondary Road transportation materials collected compared to the total tons MUNICIPAL ROADS 2004 2005 of household waste and secondary materials collected 15.98 16.03 Cost of municipal roads per kilometre $10,357.02 $11,278.73 Requests and complaints per 1,000 inhabitants 13.38 16.03 Requests and complaints per 1,000 inhabitants 32.92 29.02 Land use planning SNOW REMOVAL 2004 2005 and development

Cost of snow removal PLANNING 2004 2005 per kilometre of road $4,718.04 $5,290.71 Requests and complaints per 1,000 inhabitants 5.43 6.33 Environment health

SUPPLY AND TREATMENT Recreation and culture OF DRINKING WATER AND DISTRIBUTION NETWORK 2004 2005 RECREATIONAL ACTIVITIES 2004 2005

Number of Cost of recreational watermain breaks activities per inhabitant $117.47 $130.15 per 100 km of pipes 19.69 21.45 CULTURAL ACTIVITIES 2004 2005 Cost of distribution of drinking water Cost of cultural activities per kilometre (excluding libraries) of water pipes per inhabitant $16.37 $16.03 owned by the city $11,536.86 $11,381.02 Cost of libraries per inhabitant $23.28 $27.33 Cost to Gatineau of distributing 100 cubic metres of drinking water $22.93 $22.74 Overall financial situation Cost to Gatineau of 2004 2005 treating 100 cubic metres of water and Cost of municipal services maintaining supplies $14.00 $14.00 per $100 of assessment $2.25 $2.01

Number of boil water advisories Proportion of total municipal for part of the territory 321revenues from taxes 64.27 66.53 29

VILLE DE GATINEAU STATISTICS AND INDICATORS

Service Service des d’évaluation et communications des transactions immobilières GATINEAU WEB SITE 2004 2005

GENERAL DATA 2004 2005 Total number of visits 1,114,943 1,501,996

Number of conveyancing Average number of instruments 11,005 10,098 visits per month 92,912 125,166

Number of ACCESS new residential Webcasts n/a 14,688 inspection visits 16,819 10,522 RMMP – recycling and waste n/a 14,958 Library n/a 65,544 Number of changes to News room – releases n/a 13,603 the roll as a result of new Arts and shows n/a 27,043 residential inspections 1,628 807 Immigration/Intercultural n/a 3,762 Municipal Council n/a 15,847 Change in value Recreation n/a 47,660 following the new residential inspection ($ million) 11.9 7.3 Note: The higher number of visits is attributed to the new lavie-laville.gatineau.ca bulletin, Webcasts and advertising about the Web site. Also, the tabling Note: The decrease in the number of new residential of the budget and the November election period inspection visits in 2005 is attributed to the inspection increased the amount of traffic. of approximately 5,000 condominium units in 2004 since condominium visits do not take as long. Also, in 2004 the City hired term employees to do these inspections.

NUMBER OF NEW RESIDENTIAL AVERAGE NUMBER OF VISITS IN THE INSPECTION VISITS VILLE DE GATINEAU WEB SITE 10,522 125,166

NUMBER OF NEW CHANGE IN CONSTRUCTIONS TOTAL VALUE OF THE LISTED ON THE ASSESSMENT ROLL ASSESSMENT ROLL ($ MILLION)

2,500 500 THE LIBRARY IS THE BUSIEST PART OF 498.9 2,353 THE WEB SITE, VISITED BY

1,854 1,500 300 65,544 277.8

500 100 2004 2005 2004 2005

2005 Annual Report – Ville de Gatineau 30

Services Module de juridiques l’aménagement et Municipal Court du développement du territoire GENERAL DATA 2004 2005 Service d’urbanisme

Average time elapsed GENERAL DATA 2004 2005 between filings and hearings (days) 110 190 Number of new residential constructions 1,613 1,226 STATUT OF REPORTS AND CASES Number of new housing units 2,544 1,699 Active or suspended 4,132 19,918 Paid 52,061 51,837 Number of new Closed or cancelled 5,312 4,993 non-residential constructions 43 58 Total number of tickets issued 61,505 76,748 Total number of permits issued (including smaller permits Note: The number of active and suspended cases and building renovations) 5,695 5,101 was higher in 2005 because these tickets were issued in 2005: hence, they had not yet entered the execution of judgements process. Those from 2004 had entered Note: 2004 was unusually high in terms of the the process. Consequently, their numbers were lower. number of new housing units built; 2005 fell within the average for the past ten years.

NUMBER OF CRIMINAL REPORTS

90,000 NUMBER OF NEW RESIDENTIAL CONSTRUCTIONS 76,748 60,000 61,505 1,226

30,000

0 VALUE OF PERMITS 2004 2005 ISSUED IN 2005 ($ MILLION) NUMBER OF NUMBER OF CRIMINAL CASES CIVIL CASES 300

1,200 100 238.5 1,190 1,161 84 198.9 150 800 60 39.6 42

400 20 0 2004 2005 2004 2005 NEW NEW TOTAL RESIDENTIAL NON-RESIDENTIAL VALUE CONSTRUCTION CONSTRUCTION 31

Module de la CHANGES IN DATA ON culture et des loisirs PERFORMANCE HALLS BETWEEN 2004 AND 2005 Service des arts, de la culture et des lettres 5% DATA ON 4% 4.6% PERFORMANCE HALLS 2004 2005 3% Total number of shows 372 389 2.7% • Théâtre de l’Île 160 190 2% • Salle La Basoche 48 45 1% • Salle Jean-Despréz 37 31

• Maison de la 0% culture de Gatineau 127 123 TOTAL NUMBER TOTAL NUMBER OF SHOWS OF SPECTATORS

Total number of spectators 112,869 115,949 • Théâtre de l’Île 12,965 14,722 • Salle La Basoche 4,285 3,876 • Salle Jean-Despréz 5,619 5,126 • Maison de la culture de Gatineau 90,000 92,225 SUPPORT TO Average occupancy CULTURAL ORGANIZATIONS 2004 2005 • Théatre de l’Île 67.0% 78.7% • Salle La Basoche 67.8% 66.3% Number of organizations • Salle Jean-Despréz 61.0% 67.6% that received support 82 92 • Maison de la culture de Gatineau 74.3% 78.0% Total of all forms of support provided (including grants and services) $691,340 $614,778 DATA ON LIBRARIES 2004 2005 Maison de la culture Loans 1,467,690 1,424,304 • financial contribution 1 $182,217 $136,468 • services provided $19,700 $19,700 Books acquired during the year 45,767 37,861 Art-image • financial contribution $60,280 $60,280 Number of documents – all types 604,000 620,000

DATA ON THE MORE FIGURES… PERMANENT ART • 31% of professional performances in the La Basoche COLLECTION 2004 2005 and Jean-Despréz halls were by local artists • Ville de Gatineau serves more than 6,500 residents Total number of and almost 1,000 more under cultural workshop works of art in the programs, and over 810 participants in the cultural permanent collection 2,855 3,027 camps program through partner organizations • 80 organizations and associations working with the Estimated value of the cultural communities have been identified, as well permanent collection $3,848,459 $4,588,134 as close to 100 events, activities and celebrations highlighting cultural communities

1. Grants provided under the agreement

2005 Annual Report – Ville de Gatineau 32

Module de la Module de la culture et des loisirs protection des Service des loisirs, personnes et des biens des sports et de la Service de police vie communautaire GENERAL DATA 2004 2005 GENERAL DATA 2004 2005 Total crimes solved 41% 42% Number of activities offered throughout Gatineau 2,363 2,515 Number of impaired driving charges 381 373 Total number of registrations for activities 33,017 31,546 Number of accidents with injury or death 684 798 Number of community or sport organizations that received financial assistance 112 106

Total financial assistance provided $773,940 $771,640

Number of children registered for day camp programs 21,834 19,247

Number of children TOTAL CRIMES SOLVED registered for recreational activities through the Accessibilité program 104 118 42%

Number of sites used for day camp programs 32 34 •Aylmer 56 • Buckingham and Masson-Angers 78 • Gatineau 99 •Hull 11 11 NUMBER OF NUMBER OF CRIMES AGAINST CRIMES AGAINST Number of outdoor skating PERSONS PROPERTY rinks in operation 81 81 (PER 1,000 INHABITANTS) (PER 1,000 INHABITANTS)

Skating rinks for 15 50 the general public 33 13.39 42.46 Adult hockey leagues n/a 129 35.29 9 30 9.46 Arena users and spectators n/a + 1,200,000

Total ice time n/a 79% 3 10 2004 2005 2004 2005

MORE FIGURES… • 37 park development and improvement projects representing a total investment of $3,190,203 33

Module de la Division du protection des stationnement, de la personnes et des biens brigade scolaire adulte Service de et du contrôle animalier sécurité incendie PARKING 2004 2005 GENERAL DATA 2004 2005 Net revenue from parking Total number (on and off streets) $803,933 $862,074 of interventions 5,226 5,786

Total number of fires Note: Changes in some of the parking rates helped reported in buildings 140 145 raise the revenues generated, as did the opening of three new municipal parking lots: Théâtre de l’Île, Material losses Place de la Cité and Le Carrefour. per inhabitant $40.36 $192.07

Total material losses due to fire $9,472,174 $45,900,760

Note: The high value of material losses reported REVENUES AND EXPENSES FROM MUNICIPAL PARKING for 2005 is attributable to the fire at the Glenwood ($ MILLION) Plaza shopping mall, for which the insurance companies assessed total losses at $35 million. 2,000 1,869.5 1,729.8

1,000 925.9 1,007.4

TOTAL MATERIAL LOSSES DUE TO FIRE 0 2004 2005 $45,900,760 REVENUES EXPENSES

NUMBER OF TOTAL ANIMAL CONTROL INTERVENTIONS COMPLAINTS (PER 1,000 INHABITANTS) HANDLED

25 5,000 24.21 4,000 22.27 4,163 4,148 3,000 15 2,000

1,000

5 0 2004 2005 2004 2005

2005 Annual Report – Ville de Gatineau 34

THE 2005 FINANCIAL REPORT

March 30, 2006

To all members of the Municipal Council,

Under the Cities and Towns Act, the responsibility for preparing the financial statements falls to the Treasurer. Thus, I am pleased to table before you the financial statements for the period ending December 31, 2005.

In addition to this reporting responsibility, the Service des finances has introduced different financial controls to ensure the integrity of financial transactions. Thus, the existing controls ensure that financial statements are prepared in accordance with the Manuel de la présentation de l’information financière municipale and provide reasonable assurance that financial transactions are accurately recorded and authorized.

As a result of these efforts to ensure compliance and substantiation, the Service des finances is prepared to report that the financial statements are a fair representation of the financial situation of Ville de Gatineau at December 31, 2005 and that the results of these activities for the period ending on that date accurately reflect the economic reality of the previous year’s financial transactions.

Samson, Bélair/Deloitte & Touche audited the 2005 financial statements. Their audit was conducted in accordance with generally accepted auditing standards, and enabled them to attest that the financial statements provided a fair representation of the financial situation of Ville de Gatineau. For the fourth consecutive year, the auditor’s report did not contain any reservation.

In its presentation to the Comité de vérification of Ville de Gatineau, the Auditor General submitted her reports on the financial statements and the calculation of the aggregate taxation rates. These reports also indicate that the financial statements present fairly the financial position and that the aggregate taxation rate was in compliance with the legislation passed under An Act Respecting Municipal Taxation. The audited financial statements for 2005 include the balance sheet, the consolidated statement of financial activities, investment activities, the cost of municipal services, the accumulated surplus, financial reserves and reserve funds, net investment in long-term assets and changes in the financial situation.

Compared to previous years, 2005 was a year of consolidation. With the signing of the last two collective agreements, the Service des finances was able to harmonize the different pay periods and thereby improve the efficiency of the available human resources. During this time, the Service des finances continued to develop a long-term financial plan containing the main financial directions for Ville de Gatineau for the next ten years.

With the new fiscal pact and the introduction of management indicators, 2006 promises to be every bit as busy at the past few years were with the shaping of the new Ville de Gatineau.

Michel Tremblay

Treasurer 35

Ville de Gatineau tabled its 2005 financial statements 2005 THREE-YEAR CAPITAL PROGRAM before the Municipal Council at its meeting on April 25, 2006. The following summarizes the 2005 financial In the 2005 fiscal year, Gatineau approved statement and the main decisions by the Municipal capital projects worth more than $57.6 million Council concerning the use of these monies for financial for improving municipal infrastructures planning purposes in future years. and maintaining the quality of assets used for municipal activities. The main projects are: ($000)

2005 FINANCIAL – Road works $12,180 REPORT HIGHLIGHTS – Water distribution and sewer systems $9,105 – Burying public utilities $4,842 • Net surplus of $9,848,000 – Municipal services for new roads $3,602 mainly due to the strength of – Building maintenance $4,600 the real estate market – Development of parks and green spaces $2,810 • Allocation of $2,200,000 – Radio communications for the to the 2006 budget Service de police et de sécurité incendie $2,300 • Creation of or increases in the following reserves: ($000) LIST OF FUNDS AND RESERVES – Speed reduction $1,000 AT DECEMBER 31, 2005 – Retrofit of municipal structures to standards $830 – Master plan for factories $500 Since its creation, Ville de Gatineau, – Major repairs $400 in the interest of ensuring sound financial – Park construction $1,000 management and long-term planning, has – Self-insurance $500 set up reserves for the following activities: – Major project priorities $2,048 ($000) Contingency Reserve • $277.8 million from new assessments Hot Air Balloon Festival $300 added to the 2005 roll Field operations $1,000 • Positive results from the policy Self-insurance $3,588 on reducing the allocation of Uncommitted surplus $1,971 surplus from previous years Deferred Expenses ($5.5 million reduction since 2002) Joint projects $457 Park maintenance $1,039 Gatineau Airport $396 SOURCE OF THE SURPLUS Employee benefits stabilization $7,619 Plant master plan $500 The following main elements accounted 2009 elections $300 for the net surplus of $9,848,000 generated during the 2005 fiscal year: Legal Reserve ($000) Developers’ parks fund ($2 /m2 ) $1,979 – Land transfer taxes $6,000 Promenade des Draveurs $2,296 – Tax revenues – new roll assessments $2,500 Municipal Priorities – Fines $1,100 Economic development $350 – Gas ($600) Development fund $1,423 – Snow removal and shops ($700) Major project priorities $2,048 – Savings $1,548 Retrofit of municipal buildings to standards $830 Property acquisition $3,700 Net surplus $9,848 Green fund $791 Speed reduction $1,000

Total $31,587

2005 Annual Report – Ville de Gatineau 36

TO REACH US

VILLE DE GATINEAU MAISON DU CITOYEN P.O. Box 1970, Stn. Hull 25 rue Laurier Gatineau QC J8X 3Y9 3-1-1 or 819 595-2002 3-1-1 or 819 595-2002 or 1 866 299-2002 www.gatineau.ca AYLMER SERVICE CENTRE [email protected] 115 rue Principale 819 243-2345, extension 5704

BUCKINGHAM SERVICE CENTRE 515 rue Charles 819 243-2345, extension 3023

GATINEAU SERVICE CENTRE 144 boulevard de l’Hôpital 819 243-2345, extension 2156

HULL SERVICE CENTRE 775 boulevard de la Carrière 819 243-2345, extension 8052

MASSON-ANGERS SERVICE CENTRE 57 chemin de Montréal Est 819 243-2345, extension 3023

Please address all comments or suggestions on the 2005 Annual Report to Service des communications at 819 243-2345, extension 7187 or to [email protected].

Prepared by Service des communications, Ville de Gatineau, June 2006 Photos: Sylvain Marier, Teixeira Design/ André Rozon (cover page), Marc Boucher (p. 4), Diego Lefebvre, COMAQ (p.13), and Claude Mathieu, Studio pub photo inc. (p. 20).

ISBN 10: 2-920961-28-4 ISBN 13: 978-2-920961-28-9 Copyright – Bibliothèque et Archives nationales du Québec, 2006 Copyright – Library and Archives Canada, 2006

Également disponible en français 2005 Annual Report – Ville de Gatineau