LOGbook The Technik Logistik Magazine 2.2011

News & Contracts Consumable Supply for Aerocontractors Company of Nigeria

Innovation avio.tag™ in routine operations

Customer Relations Logistics for a booming region – Branch opening in Singapore

Services LTL at Düsseldorf & Editorial 2 News & Contracts

efficient c – Consumable Supply Complete consumable supply for Aerocontractors

Lufthansa Technik Logistik has been maintenance and overhaul work on-site and to selected by Aerocontractors Company of avoid aircraft on ground (AOG) situations in Nigeria Ltd. to provide full consumables pro- routine operations. In addition, LTL Customer visioning service (c.all) that covers the plan- Support will be available to the customer 365 ning and procurement of consumable sup- days a year on a 24/7 basis, ensuring that any plies plus the organization of routine and ad non-routine items outside the scope of the IP list hoc provisioning. The Nigerian passenger air- can be provided at short notice when needed. line operates a fleet comprising several Under the c.all contract (see product details Dear Readers, Bombardier Dash 8 Q300s and Boeing 737- on page 5), which runs until August 2013 and is 400/-500s from its home base in Lagos and geared towards a long term support, Aero - Logistik stands flies both domestic routes within Nigeria and contractors Company of Nigeria Ltd. will benefit for movement. If you know us, you to international destinations in West Africa. from an extensive service that also enables it to will be aware that we do much more optimize its costs. The supply portfolio identified than just plan and carry out trans- The agreement between Aerocontractors specifically for this customer will reduce the ports from A to B. The development Company of Nigeria Ltd. and Lufthansa Technik complexity of the ’s purchasing and, process that LTL has undergone Logistik is based on a detailed initial provision- amongst other things, cut its overall transport to be come the leading logistics ing study that benefited from LTL’s extensive and logistics costs through consolidation. At the provider in the aviation industry has experience by serving 750 customers worldwide. same time access to LTL’s extensive inventory always included factors such as In this way a tailored solution geared specifically will guarantee high material availability and growing in line with the market and to this fleet and to the airline’s operating condi- security of supply, while the optimized provision- having an on-site presence in key tions was developed. The IP provisioning for the ing recommendations will ensure that the cus- markets, that is own facilities directly customer is intended to cover normal material tomer is able to minimize the amount of capital at A and B. requirements arising in connection with planned tied up. After the extension of our service portfolio in Los Angeles over the At the top management level summer, the opening of our branch in Singapore this August serves as further proof of the ongoing develop - Exchange of experiences ment of our company. LTL is thus able to keep pace in a region cha - with racterized by higher-than-average fleet growth. Our branch at the gate- In May 2011, representatives of Lufthansa working on the use of RFID with the aim of opti- way to Asia provides customers with Technik Logistik and Lufthansa Cargo (LCAG) mizing their logistics processes. Over the last a regional partner for all the logistics met in Hamburg to exchange experiences at few years, Lufthansa Technik Logistik (LTL) has solutions we offer. Now that we have the top management level. Participants developed a unique RFID tag that fulfills the air- laid the foundation for providing included Karl Ulrich Garnadt (Chairman of the worthiness requirements of the aviation industry. services on-site, we see great Executive Board and CEO of Lufthansa Cargo The transponder is permanently attached to com - opportunities for growth in Asia. AG), Dr. Karl-Rudolf Rupprecht (Executive ponents, whose information can then be read by But LTL’s solid international growth Board Operations), Thilo Schäfer (Vice Presi- a reading device even without direct physical would not be possible without the dent Global Handling), Guido Baldus (Project access to the aircraft spare part. One of Lufthansa trust of our customers. For that, I Manager of Future Cargo Hub ), and Cargo’s important strategic goals is digitalized would like to say a special word of Dr. Roland Schütz (Chief Information Officer mapping of freight flows. In addition to the ex- thanks to you. In this spirit, I hope of Lufthansa Cargo). The event began with a change of electronic and automatically generated you find this latest issue of LOGbook comprehensive overview of Lufthansa Technik reports on shipment status and transport paths, both interesting and gainful for your Logistik by Managing Director Andreas LCAG is focusing on converting paper-based business. Meisel, followed by presentations on the use shipments to electronically based shipments. of innovative technologies such as RFID in RFID has great potential as an efficient tech- Kind regards, logistics environments. nology for automated freight tracking, particularly in cargo hangars and between customers and The meeting served primarily to exchange Lufthansa Cargo. In the exchange of experi- experiences in the area of RFID and identify ences on RFID, LTL was able to illustrate how possible synergies between the two companies, this technology can support Lufthansa Cargo’s Martin Schamberg since RFID is an important part in the supply goals. Thus the event was an important and Director Business Development & Sales chain optimization of both. The use of RFID tags useful exchange for both companies to learn in logistics simplifies and speeds up processes about the use of RFID in different divisions, and and improves data quality. Both companies are will be continued in the future.

Lufthansa Technik Logistik LOGbook 2.2011 News & Contracts 3

Logistics for Lufthansa Technik Sofia Top logistics for base maintenance

Lufthansa Technik Logistik (LTL) work of Lufthansa and Lufthansa Technik Sofia (LTSF) Technik Group overhaul signed an agreement, stating that LTL facilities. These services will take over complete transport ma- will be complimented by nage ment for this Lufthansa Technik a monitoring and con- Group base maintenance facility in trolling system that Bulgaria. With the new agreement LTL offers LTSF not only has become an important partner for yet information on the status another company in Lufthansa Technik of its shipments, but also a transparent pic- port concept was developed that precisely Group’s base maintenance network as ture of the logistics performance. A central fits to the transport volume and the lane LTL already provides logistics support contact partner will be established at the structure of LTSF. LTL’s implementation of for Lufthansa Technik Malta, where it customer site in Sofia to guarantee an opti- this service package will result in reductions has its own facility since 2008. mum adaptation of LTL’s services to the in transport costs and improvements in per- needs of Lufthansa Technik Sofia. formance that are noticeable and measura- The LTL service portfolio for Lufthansa Prior to signing this agreement, Lufthansa ble for the customer. Finally, fast and simpli- Technik Sofia includes the entire transport Technik Sofia had managed its transport fied billing will ensure improved transparen- management. In addition, LTL will ensure logistics on its own. The first step of the cy in transport costs. ongoing optimization regarding the selec- new project with LTL was the conception With these measures, Lufthansa Technik tion of the most suitable means of transport stage, during which all transports from Sofia Logistik secures optimal and continually and service provider, and the identification were evaluated and analyzed by LTL's optimized transport support for Lufthansa and exploitation of synergies within the net- transport specialists. Subsequently, a trans- Technik Sofia.

Lufthansa Technik Logistik America On growth path in Los Angeles

Lufthansa Technik Logistik America service and shipping, LTLA en sures fast and With the establishment of LAX, LTLA con- (LTLA) has been extending its network of reliable processes with a state-of-the-art IT firms its position as the specialist for avia- branches in the USA continually in order set-up. tion logistics in the North American market. to maximize proximity and availability to The extended warehouse, having direct As with Lufthansa Technik Logistik (LTL) as its customers and ensure that it can access to the apron of the LAX airport, a whole, LTLA provides more than standard meet their demands. In July 2011, the physical transport facility in Los Angeles (LAX) has been on a regional le - established as a logistics station offering vel. Its diverse a 24/7 service. portfolio of ser- vices has been Since the start of operation in 2007, the developed to ful- facility Los Angeles (LAX) has been a line fill the specific station for Virgin America (VRD) and has requirements of its provided the basic logistics services for this customers and the customer. The LAX branch has been estab- de mands of the lished as a third main base to meet the U.S. market. It requirements of the customer. The new sta- offers fast and tion is in addition to the existing main bases reliable transport in New York (JFK) and San Francisco management, (SFO) and offers the full range of logistics material sourcing, services. The implementation of the new customs broker- facility started in February this year and was age, organization finished in the beginning of July. Now the enables the handling and storage of aircraft and optimization of repair cycles, ware- employees realize a 24/7 service. Along components as well as consumables and house and distribution centers, and world- with the handling of all logistic functions, expendables, wheels, brakes and cabin wide 24-hour service. e.g. goods receiving, material issuing, ramp material for VRD and other customers.

Lufthansa Technik Logistik LOGbook 2.2011 4 Innovations

Radio frequency identification LTL’s products avio.tag™ in routine operations Smart moves – Pr

For the first time, an aircraft com- Since the very beginning of avia- ponent is being serially equipped with tion, planes have only been as good the RFID transponder avio.tag™ devel- and reliable as the spare part logistics oped by Lufthansa Technik Logistik. that keep them in motion. And as the nicemate™, a component of Lufthansa leading logistics provider in the avia- Technik’s integrated cabin manage- tion industry, LTL has taken this idea ® ment system nice HD, will now be to its logical conclusion. The idea of delivered with the tag installed. Bombardier Learjets of the 85 types and motion has a place not just in the the Challenger 300 will be equipped with company’s current claim, but also in ® nicemate™ is the first device from the the nice HD system, and thus also have its newly conceived product branding new series of nice® IFE and cabin man- LTL’s RFID tag on board. The transpon- agement systems from Lufthansa der simplifies component maintenance Technik to be fully equipped with an and logistics processes for both the air- in to move – Warehousing Solutions RFID transponder. The first aircraft ever craft’s operator and Lufthansa Technik as to receive a nicemate™ installation, a manufacturer. For LTL, warehousing is not just storage. Global Express, was modified by avio.tag™ is the first RFID tag to satisfy Spare parts come into a warehouse in Lufthansa Bombardier Aviation Services the demanding requirements of mainten - order to be moved – in intelligent steps (LBAS) and is in flight operations now. ance operations in the aviation industry. that are based on LTL’s unique aviation nicemate™ is a small, light-weight multi- It allows contactless radio identification experience and its locations right next to tasking unit that allows secured data of unambiguous device data over a dis- flight operations around the globe. exchange and can host multiple, simul- tance of several meters. The transponder taneously running applications on the can be used for ac cu rate configuration nice® system network. Possible applica- control, real-time location tracking and tions of nicemate™ include cabin diag- automatic data collection for the im - nostics, remote support, and nice prove ment of data quality. It can also be remote, a remote control option for the used to authenticate aircraft parts without nice® system that runs on a personal requiring physical access to them. Apple device. avio.tag™ was developed by Lufthansa a to b – Transport Solutions Other devices for the nice® HD series Technik Logistik in cooperation with pro- are scheduled to follow, and the Inno - ject partners Harting, For LTL, the shortest path from a to b vation business unit of Lufthansa Technik and the Center for Intelligent Objects at requires thinking from a to z. It is the intends to equip each newly developed the Fraunhofer Institute for Integrated best way to ensure that customers device with an RFID tag. As of 2013, all Circuits. get exactly the routes in LTL’s interna - tional transport network that meet their needs. efficient c – Consumable Supply Consumables and expendables for SunExpress Deutschland

As part of a Total Technical that non-routine material needed in the Support contract (TTS®) concluded event of an AOG (aircraft on ground) si- between Lufthansa Technik AG and the tuation can be provided on short notice,” newly founded SunExpress Deutsch- notes Seven Domke, Director Consum- land GmbH, Lufthansa Technik ables Supply at Lufthansa Technik efficient c – Consumable Supply Logistik (LTL) will assume responsibili- Logistik, in describing important customer ty for the complete routine and ad hoc benefits of the contract. Because we look after more than provision of consumable and expend- SunExpress went into business on 2,000 aircraft a year, at LTL we are able material for line maintenance of June 8, 2011 with three Boeing 737-800 familiar with the precise consumables SunExpress aircraft. aircraft at the German hubs Frankfurt am requirements for every common aircraft Main and . Beginning with the type. LTL offers a portfolio based on its “In addition, Customer Support will be winter flight plan, three additional aircraft customers’ existing, required supply available to SunExpress 365 days a year, will go into service, flying from structures, and ranging from contractual- around the clock (24/7). This and LTL’s to destinations in Turkey and northern ly non-binding ad hoc supply to com- network throughout Germany will ensure Africa. plete consumables supply management.

Lufthansa Technik Logistik LOGbook 2.2011 Innovations 5 oduct Branding

within the three central product lines Merging best-practice principles with the Transport Solutions, Warehousing focused development of innovative ideas Solutions and Consumable Supply. and solutions ensures the highest standard of security, reliability and quality in material With more special knowledge, skills and movements. experience than any other aviation logistics This in-depth understanding of the needs provider, LTL knows first-hand that the of the MRO and airline industry customers industry is constantly in motion. That’s why is also expressed by the names of the LTL it has created a portfolio of services that are products. But see for yourself! modular and can be individually combined.

• Inbound services • Operation management reducing turnaround times. If an urgent LTL goes all the way to the plane for its With warehouses located inside airport shipment is needed, LTL delivers the parts customers – literally: LTL collects the ship- security areas, LTL is always in view. This personally, all the way to the aircraft. ment directly from the crew of the aircraft enables support for customers directly on that delivers it. Out on the ramp, where not site, with total warehouse space of 65,000m². • Special service everyone’s allowed to go. In accordance Allowing LTL to take care of what needs with aviation law, our specially-trained staff • Outbound services to be done allows customers to concentrate checks that your materials have valid certifi- Slotting the transport of goods directly on their work. For example, LTL can deve- cates, since materials cannot be transport- into the customers’ processes allows us to lop a concept for new warehouse sites – ed in the MRO industry if the required cer- change supply chain priorities anytime – including the layouts, equipment or staffing tificates have not been correctly filled in or even if the parts are already in motion. For – based on the customer’s basic mainte- checked by someone with the necessary parts that need repairs, LTL coordinates the n ance, fleet and flight schedule data. expertise. transport directly to the repair station, thus b.easy b.first b.special routine transport AOG transport engine transport

For customers who need simple, cost-effi- In an AOG situation, rapid, focused action Transporting an engine is a special ser- cient transport, b.easy offers reliable shipp- has the highest priority. LTL can take care vice. Moving more than 1, 000 engines ing with intelligent on-demand scheduling. of it with an experience borne of thousands every year allows LT L to offer customers the of AOG deliveries every year and the know - security and routine needed for their engine ledge of what every minute means in a transports. b.fast si tuation like this. time critical-transport

If the need for a part becomes urgent, b.fast speeds up the transport any time. Even standard LTL transports offer the option of flexibly changing the status or destination of a shipment. c.now c.more c.all

ad hoc consumable supply classic consumable supply integrated consumable supply If customers would like to buy material This is the product for customers looking If a customer’s goal is long-term reliability on an ad hoc basis, LTL offers immediate for greater planning security and cost con- in supply with minimum work for the own access to consumables and expendables. trol for their material supply. LTL can supply organization, LTL will take on all the plan- Customers profit from a network of more the part numbers on a specified part list at ning, procurement and organization than 1,000 suppliers and the largest ware- optimal conditions, and with an Initial involved in a complete supply of consum- house for consumables and expendables Provisioning Study, it can even help to ables and expendables with its most com- in Europe. create that list. prehensive product.

Lufthansa Technik Logistik LOGbook 2.2011 6 Customer Relations

Comprehensive Singapore branch office opening fleet modification Logistics for a booming region

21,751 seats sustain LTL performance

Lufthansa’s New Europa Cabin proj- ect is on the home stretch! As of the end of August 2011, 21,751 seats were installed at Lufthansa Technik Group’s eight base maintenance sites across Europe – a “The establishment of a branch Logistik anticipated the significance of this number that amounts to 80 percent of the office in Singapore means that Lufthansa Asian metropolis for the region early on, aircraft to be retrofitted. When the project is Technik Logistik is keeping pace – visibly and has maintained a representative office concluded, Lufthansa Technik will have and for the benefit of its customers – for several years as a base for looking after installed a variety of cabin parts and a total with the increasing demand for aviation customers across Asia. However, the con- of 27,044 seats in the 167 aircraft of logistics in Asia,” explained Andreas tinual increase in Asian customer demand Lufthansa’s European fleet. The most Meisel, Managing Director of LTL, at the for direct access to LTL’s portfolio led to the recent highlight was the conclusion of the branch office opening ceremony in company’s decision to expand its time-limit- cabin conversion of Lufthansa’s Boeing Singapore at the beginning of August ed local presence into a branch office. With 737-500 (55 aircraft) and A319 (22 aircraft) 2011. this step, LTL has committed itself to pro- fleet. vide operational services on-site. LTL takes on the coordination of all the With one of the highest fleet growth rates The branch office acts as a regional con- transports Lufthansa Technik needs to see worldwide, Asia is expected to enjoy the tact partner for all products within LTL’s the project through, working on the basis second highest growth worldwide and to portfolio: Warehousing Solutions, Transport of Lufthansa Technik’s base maintenance be one of the fastest-growing maintenance, Solutions and Consumable Supply. Current plan and the production plan provided by repair and overhaul (MRO) markets as well. projects provide ample evidence of the the seat manufacturer, Recaro. The LTL As a location, Singapore has a particular growing importance of LTL for customers in project team can already point out suc- role to play in Asia’s economic develop- the region, whether or MRO com- cessfully the reliable supply of layover ment. Factors such as its strategic location, panies. material, precisely coordinated with each a competitive workforce, the pro-business of the eight facilities at which the aircraft environment and future-oriented economic Connecting Asia to the world retrofits are taking place. In addition, the policies have enabled Singapore to be - To begin with, LTL provides comprehen- team has succeeded in realizing savings come literally the world’s gateway to Asia. sive logistics services for the Chinese MRO in transport costs for Lufthansa Technik company Ameco Beijing. This business through its three-warehouse concept, the Gateway to the Asian region coverage includes worldwide transportation high number of consolidations, and opti- Together with the other Lufthansa Aviation services for aircraft parts covering the entire mal planning of truck transports. Group companies, Lufthansa Technik outbound and inbound logistics traffic at

Lufthansa Technik Logistik LOGbook 2.2011 Customer Relations 7

LTL has maintained a representative office in Singapore for the last few years, but now the leading aviation logistics specialist has opened its own branch at this important gateway to Asia. The new office ensures that here, in the heart of a region with above-average growth, LTL can offer its customers direct access to its entire portfolio of services.

Beijing Capital International Airport (BJS). Since the beginning of 2010, LTL has expendables supply with LTL’s product c.all Two flow management experts facilitate the been responsible for transport services for (see page 5 for detailed product informa- daily shipment flow, monthly shipment aircraft spare parts from Thai Airways’ facili- tion) as part of a Lufthansa Technik Total reporting and tracking and coordination. ty in to its European suppliers and Support contract (TTS®). Starting in repair locations and vice versa. The service November 2011, LTL will supply consum- In demand across Asia-Pacific package from LTL comprises the physical ables and expendables to Nok Air’s main LTL has been responsible since 2006 for transport, coordination and control of mate- base in Bangkok for a fleet of Boeing 737 handling the transport of valuable engine rial flows of aircraft spares for Thai in NG aircraft scheduled to begin operation as blades and vanes from locations all over Europe, including all import and export the result of a planned fleet rollover. the world, delivering them to the joint ven- handling, with a transport concept dove- ture Airfoil Services Sdn. Bhd. (ASSB) in tailed to Thai Cargo’s requirements. Next-door neighbor in Asia Malaysia, a specialist in blade repair, and In 2010, LTL also concluded the challeng- Clearly, Lufthansa Technik Logistik’s back again to their owners. The main focus ing implementation of a new consignment expertise is in demand from customers of ASSB is to redeliver engine parts to the store for LTQ Engineering in Australia. Here, across the Asian region. And not least customer within short turnaround times. LTL applied its considerable expertise to thanks to the new branch office in Singa - This meant that the company needed a optimize the transport concept and on-site pore, the list of satisfied customers in Asia quality logistics system that mirrors its own warehousing for the Australia-Pacific region. will grow quickly. innovative approach in every respect to The project included organizing the reloca- ensure that the blades reach their destina- tion of a high number of part numbers from tion at the right time. By managing and Germany to a new warehouse in Mel bourne handling the transport of serviceable and and taking responsibility for adapting the IT unserviceable blades to and from ASSB, systems and defining the logistics process- and by connecting Singa pore, New York, es. The new consignment store significantly Frankfurt and Hamburg with the Malaysian reduces turnaround times and ensures high facility on both a routine and ad hoc basis, material availability on site. LTL has proven to be a reliable partner in Most recently, Nok Air has decided in ASSB’s supply chain. favor of a complete consumables and Opening ceremony with LTL‘s team in Singapore.

Lufthansa Technik Logistik LOGbook 2.2011 8 Customer Relations

Warehouse management and transport services Super logistics for the Superjet 100

Lufthansa Technik Logistik (LTL) and the partnership between SuperJet Kingdom and the USA to the Lufthansa plays an important role in after-sales International and Lufthansa Technik Technik Logistik warehouse in Frankfurt services for SuperJet International Logistik has also reached a new stage. and from there to SSJ100 operators. It (SJI) and its customers worldwide. Under a contract extension, LTL will sup- includes not just routine transports, but Two years ago, SJI signed a contract plement the warehousing service it also ad hoc support in case of an air- with LTL covering warehouse manage- already provides in Frankfurt by taking craft-on-ground (AOG) situation. ment services, and meanwhile the over transport for SJI’s after-sales ser- Two years ago, the company was con- company has also entrusted transport vices, thus ensuring rapid and reliable tracted by SJI with worldwide spare parts services to LTL. spares provisioning for customers with logistics distribution at Frankfurt Interna - SSJ100 aircraft. The agreement covers tional Airport. Parts from the SuperJet Order numbers for the Sukhoi Superjet the transport of material from suppliers in Internatio nal component pool are kept in 100 (SSJ100) aircraft are stepping up, France, Switzerland, Germany, the United stock at LTL’s new fully automated ware- house. Lufthansa Technik Logistik’s IT solutions have been integrated into SuperJet International’s order manage- ment system. Customers also can take advantage of the dedicated AOG desk, with its 24/7 service for SSJ100 aircraft. “With our extensive experience in transporting aircraft parts, we can ensure fast material availability. In this way, the contract extension to transport services supplements the already existing com- prehensive warehouse management services agreement perfectly,” stated Martin Schamberg, Director Business Development & Sales of Lufthansa Technik Logistik. The LTL warehouse at is the central material pool for provisioning.

Lufthansa Technik Logistik LOGbook 2.2011 Customer Relations 9

LOGbook: What role does LTL play “Ensuring our in SuperJet International’s after-sales after-sales process? Carlo Logli: Lufthansa Technik Logistik services” has an important role in ensuring our after-sales services. Warehouse feeding LOGbook spoke to Carlo Logli, Chief according to the defined Initial Provisio - Executive Officer of SuperJet International, ning Program has already begun; we’ve about the partnership of the two compa- already received about 200 part numbers nies and future challenges. and expect to reach a total volume of 600 different part numbers with more than LOGbook: The partnership between 800 items by the end of this year. These SuperJet International (SJI) and figures will increase on a monthly basis Lufthansa Technik Logistik (LTL) started with the delivery of aircraft to satisfy the in 2009 with the signature of an LOI for requirements of customers with a Super - spare parts logistics. How is the co- Care agreement – the modular SJI after- operation working so far? delivery service program based on a per- Carlo Logli: It was a challenging pro - flight-hour approach for pool service, LRU repair, home base stock and repair of ject for both companies, but with an excel- Carlo Logli, Chief Executive Officer of lent result. We established an integrated major elements. SuperJet International platform linking the SJI material manage- ment system to LTL’s warehouse manage- LOGbook: What are the next major Frankfurt warehouse from suppliers and ment module. All incoming and delivery steps in the cooperation? repair stations, for receiving and ware- orders can be managed in real time, Carlo Logli: Following the contract for house management as well as the final allowing us to dispatch materials for our warehousing services in Frankfurt, we distribution to the end user. Support from customers on short notice and with guar- finalized another important agreement for Lufthansa Technik Logistik allows us to anteed transit times. The support we transportation services that will enable SJI answer individual customer requests received for our launch customers Aeroflot to realize a more complex and integrated effectively and competently. I’m already and Armavia was additional proof of the supply chain. We use the services of looking forward to new projects that will importance of the cooperation. Lufthansa Technik Logistik to feed the strengthen our partnership even further.

Perfect logistics right from the start says Logli. Only two months later, the first Florida to serve as the logistics backbone Lufthansa Technik Logistik has been sup- Sukhoi Superjet 100 was delivered to for Superjet 100 operators in Latin and porting SuperJet International with services Aeroflot and completed its first passenger North America. for its after-sales requirements right from revenue flight for the airline from Moscow to So far, the Sukhoi Superjet 100 has won the start. The LTL warehouse at Frankfurt St. Petersburg. 170 firm orders, and 13 aircraft are sche- Airport is the central material pool for provi- duled for delivery by the end of 2011. For sioning. The first shipment with part num- Fast and reliable material availability all SSJ100 customers, Lufthansa Technik bers for the Sukhoi Superjet 100 arrived in A major reason for the need for ware- Logistik’s efficient transport management March 2011 and others followed without a house and transport services is the com- will assure rapid material provisioning right hitch in April. prehensive integrated lifecycle solution SJI from the start. Aircraft deliveries to launching customers offers its customers. “SuperCare” is a per- Armavia Air Company at Yerevan Airport in flight-hour program developed with the aim Armenia and Aeroflot Russian Airlines at of maximizing aircraft availability to opera- SuperJet International Sheremetyevo International Airport in tors and optimizing their maintenance and Joint venture between Alenia Aeronautica Moscow were also the starting point for the associated administrative costs. Fast and (51%) of Italy and Sukhoi Holding logistics services provided by LTL. The first reliable material availability is a key factor in Company (49%) of Russia Sukhoi Superjet 100 was delivered to providing these services. “For material Headquarters: Venice, Italy Armavia on April 19, 2011. “This represented transports, SuperJet International and its Chief Executive Officer: Carlo Logli a key milestone in the SSJ100 project and customers can rely completely on our the beginning of commercial operation and world wide network of partners, locations Portfolio full-scale serial production,” states Carlo and agents,” emphasizes Martin • Marketing and sales for the Sukhoi Logli, Chief Exe cutive Officer of SuperJet Schamberg from LTL. Superjet 100 family in Europe, the International. The aircraft was put into And Lufthansa Technik Logistik is keeping Americas, Africa, Oceania and Japan operation only two days after the delivery pace with the development of its partner: In • Training services in a flight from Yerevan to Moscow 2012, SJI will begin deliveries to the • Worldwide customer services Sheremetyevo with 96 passengers on Mexican airline Interjet. A new spares distri- • Design and development of VIP and board. “In the first month of operation, the bution center will be opened at the existing cargo versions SSJ100 had 98 percent dispatch reliability,” Lufthansa Technik Logistik warehouse in

Lufthansa Technik Logistik LOGbook 2.2011 10 Services

LTL in DUS and CGN Germany. In both locations, LTL is able Düsseldorf – Short distances and high to integrate a wide variety of customer availability processes highly efficiently while kee- Metropolitan Düsseldorf has a total Successful duo ping its shift staffing requirements lean. catchment area of some 23 million peo- ple and businesses that reflect the com- Together, the logistics sites Düsseldorf plete spectrum of industry. The area has With its facilities at the Düsseldorf and Cologne form Lufthansa Technik developed very positively over the last (DUS) and Cologne/ (CGN) air- Logistik’s branch West in Germany. ten years, and this development has ports, LTL is situated right in the mid- Although Düsseldorf and Cologne tradi- benefited both the aviation industry in dle of the largest economic area in tionally position themselves as rivals du - Düsseldorf and LTL’s customers there. Europe – the metropolitan Rhine-Ruhr ring the “foolish season” of German car- The airport itself has been enlarged, region. It’s an ideal location for opti- nival, when it comes to logistics services and Lufthansa Passage Airlines has mally meeting the needs of its multi- they pull together as a very successful markedly extended its flight operations to faceted customer base, which includes duo. Yet even though the two are geo- and from Düsseldorf. Originally Lufthansa large established airlines, low-cost car- graphically close, their airport sites have had only six short- and medium-haul air- riers, regional airlines and the govern- different focuses in terms of customers craft stationed here. Today that number mental fleet of the Federal Republic of and operations. has grown to fourteen, with an additional three A330 long-haul planes. As a result, LTL’s customer and parent company Lufthansa Technik has expanded its maintenance activities in Düsseldorf, and in consequence LTL is also more strong- ly involved here through its work for Lufthansa Technik. LTL has also charted growth as a result of the increase in maintenance work for Lufthansa’s widebodies in Düsseldorf and the respective increase in large aircraft components warehoused at this airport. Fleet expansion and the stationing of long-haul aircraft in Düsseldorf have likewise resulted in

Lufthansa Technik Logistik LOGbook 2.2011 Services 11 extensions to the spectrum of services. from the spare part pool and managing LTL in DUS Now, the necessary material, tools and kits the transport of unserviceable parts to Founded 2001 for maintenance events all the way to A- repair sites. Warehouse area 1,200 m² checks are supplied here, and material LTL also plays a special role at Staff 40 can even be received directly from the Cologne/Bonn as a strategic logistics part- Material movements 2010: arriving passenger aircraft (Equipment in ner to Lufthansa CityLine (CLH). Since ear- Admissions into warehouse 28,366 Compartment). ly 2010, LTL has been responsible not just Retrievals from warehouse 42,998 Another airline, the for warehouse management at carrier , has moved its CityLine’s warehouse in Cologne, but also headquarters to Düsseldorf: in addition to for transport management and thus the LTL in CGN aircraft stationing and airline administration, entire physical spare parts logistics for the Founded 2001 Eurowings has established an important airline. Among other things, LTL processes Warehouse area 2,600 m² maintenance site here. In immediate proxi- the transport of unserviceable parts from Staff 55 mity to this maintenance operation, LTL's CGN to repair sites. In Cologne/Bonn, LTL Material movements 2010: efficient workflows ensure same-day pro- works closely with the LTL warehouse in Admissions into warehouse 35,848 cessing of Eurowings’ complete Düsseldorf , which is the most important hub Retrievals from warehouse 86,744 logistics in a spectrum of services ranging both for CityLine and for Lufthansa from incoming goods to direct shipment of Technik’s central spare part pool for unserviceable components to their respec- regional aircraft. Expertise and flexibility tive repair shops, all the way to tool and At CGN, LTL operates ’ The great expertise and flexibility of LTL’s material issue. Just like Lufthansa Passage, largest material warehouse in Germany. branch West and its employees can also Eurowings needs on-site logistics that are Here as well, shipment of unserviceable be seen in its ability to provide other, very reliable and fast. “We meet these demands parts and station supply for routine and different kinds of service. One example is by ensuring rapid material availability AOG events at all German stations are customs. Even customers from Africa and through short distances. For example, we among the services LTL provides for the Asia rely regularly on LTL’s know-how at are working in Eurowings’ maintenance low-cost carrier. LTL also assumes respon- Cologne/Bonn, which is Germany's fifth hangars at the airport," notes Marco sibility for both technical and commercial largest airport in terms of traffic units. For Maruhn, Head of LTL’s branch West. In receiving processes on Germanwings’ example, here LTL has been able to sup- Düsseldorf, LTL ensures supply for two MRO IT platform (AMOS) and manages port African customers with customs clear- maintenance halls, warehouse storage of the supply of material and the material ance procedures, and ensure material approximately 1,200 m² and two tool issue returns for C-checks for the various sites at supply even under difficult conditions. stations with an inventory of some 7,000 which Germanwings’ fleet is maintained. Following the earthquake in Japan in tools. Customer Logistics Service and the LTL also operates a warehouse at March 2011, LTL was able to assist two warehouse control center work closely Cologne/Bonn with nearly 400 m² of Japanese customers by inspecting materi- together to ensure optimal supply. space from which it supplies the fleet of al for radioactivity. the German Federal Ministry of Defence In both Düsseldorf and Cologne, LTL is Cologne – Efficient, flexible supply with LRU’s and consumables. The govern- able to integrate a wide variety of customer The other part of LTL’s branch West is at ment’s new short- and long-haul fleet will processes while keeping its shift staffing Cologne/Bonn Airport (CGN). Just 60 kilo- consist of two A319, two A340 and four requirements low. The company can point meters from Düsseldorf, Cologne is a pop- Global 5000 aircraft when the last machine to a high degree of multi-qualification ular European airport for regional airlines is handed over in fall 2011. LTL will provide among its employees, close connections to like Lufthansa CityLine and low-cost carri- up to 740 part numbers in expendables Lufthansa Technik and pool customers, ers such as Germanwings. But as one of and 120 part numbers in liquid consum- and short (communication) paths as fac- the few airports with no prohibition on ables for each of these aircraft types. tors in the high degree of efficiency it night flights, Cologne is also the third offers, 24 hours a day, 365 days a year. largest air freight transshipment site in Germany, and has been the airport of choice for government aircraft and flights for many years. In the area of component pool supply in particular, LTL’s importance for airlines in Cologne has emerged very clearly: the company began with three employees who looked after a handful of regional pool cus- tomers, mostly regional aircraft operators. Today, LTL has a customer base of more than 20 and 55 LTL employees who ensure complete coverage worldwide of serviceable parts for regionals plus routine, ad-hoc and AOG supply. An important cor- nerstone of LTL’s services in Cologne con- sists of providing customers with parts

Lufthansa Technik Logistik LOGbook 2.2011 Contacts

Lufthansa Technik Logistik GmbH Lufthansa Technik Logistik of America, LLC Director Business Development & Sales Managing Director Martin Schamberg Stephen Fondell Weg beim Jäger 193 1640 Hempstead Turnpike 22335 Hamburg East Meadow, NY 11554 Germany USA Phone: +49-40-5070-5332 Phone: +1-516-296-9429 Fax: +49-40-5070-5333 Fax: +1-516-296-9532 E-Mail: [email protected] E-Mail: [email protected]

Imprint LOGbook is a complimentary service for Lufthansa Publisher Editorial Production Technik Logistik's family and customers. Lufthansa Technik Logistik GmbH Lufthansa Technik Logistik GmbH To receive copies regularly, please send a fax or Stefanie Lübcke Editor: Stefanie Lübcke an e-mail with names and mailing addresses to: Marketing & Sales Flightlines Hamburg Lufthansa Technik Logistik GmbH Weg beim Jäger 193 Photographs: Lufthansa Technik Logistik Ms. Manuela Siewert 22335 Hamburg, Germany Sonja Brüggemann, Gregor Schläger Sales, HAM UH/X Phone: +49-40-5070-68124 Jens Goerlich, Anke Kristina Schäfer, Phone: +49-40-5070-5331 Fax: +49-40-5070-5333 Andreas Wiese/ Lufthansa Fax: +49-40-5070-5333 E-Mail: [email protected] Layout: Sylvia Kraft, Hamburg E-Mail: [email protected]