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THE EVOLUTION of SERVICE – from Repairs and Maintenance to Proactively Adding Value for Customers

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THE EVOLUTION of SERVICE – from Repairs and Maintenance to Proactively Adding Value for Customers NO. 35 AN INTERNATIONAL MAGAZINE FROM ALFA LAVAL THE EVOLUTION OF SERVICE – from repairs and maintenance to proactively adding value for customers THE BLACK LAGOON GOING UNDERCOVER BEST IN TEST Toxic hazard turned Move indoors makes Helping the marine into marketable crude Moscow markets industry meet tough in Kazakhstan safer and cleaner environmental targets XXXXXCONTENTS NO. 35 Cleaning up in Kazakhstan 12 Turning waste oil pollution into profit. 6 THEME: The new service paradigm Why service is now less about spares and repairs and more about solving customers’ problems. 32 Making Moscow’s food markets civilized again The sprawling Food City removes the risks for grocery shoppers in the Russian capital. 16 The world’s most advanced flood barrier €5.5bn construction on the seafloor will stand between eniceV and the rising tide. 21 Heat exchangers get the non-stick treatment How a cutting-edge ceramic coating reduces lifecycle costs in the oil industry. 22 Net benefits Alaskan seafood producer uses skimmers to recover fish oil and reduce environmental impact. 2 | here 2017 an international magazine from alfa laval EDITORIAL The need for speed editorial These are exciting challenges, such as combustion tech- times at Alfa Laval. nologies for the world’s growing fleet As you may have heard, we are of liquid natural gas tankers. reshaping the company with the We report from one of the world’s China’s yoghurt boom main objective to better understand most iconic cities, Venice, which, as The story of the dairy product’s and meet the needs of our customers you are probably aware, is under dire rise – despite widespread and business partners. Our watch- lactose intolerance. words in this work are speed, 30 responsiveness and reliability. In fact, my personal goal is that in two years from now, when I talk to our customers, I want to hear something along the lines of: “Yes – I can feel the difference, you have 25 really speeded up. You are fast and Like a ship responsive and your offer is really – but on land attractive!” Test and Training AN IMPORTANT PILLAR in our new Centre develops direction is that we will continue to tomorrow’s marine build on our technological strengths. technology. Our three key technologies – heat transfer, separation and fluid handing – and core product groups will remain the backbone of the company and, based on insights threat from flooding. We are proud from the market, we will focus our to be part of the solution to that R&D on areas that make a difference threat, and you can read the full and add value to our customers’ story of this engineering marvel. processes. Another major focus area for us in OUR CORRESPONDENTS also report recent years has been service, and from Moscow, where consumers no NO. 35 here AN INTERNATIONAL MAGAZINE FROM ALFA LAVAL that development will continue with longer have to run the gauntlet at www.alfalaval.com/here increased efforts. It is all about the city’s notorious food markets but No. 35, 2017 providing solutions to the custom- can shop safer and fresher at the A magazine from: ers’ problems, rather than just massive Food City facility. And from THE EVOLUTION supplying them with goods. Kazakhstan, where we bring you the Alfa Laval Corporate AB OF SERVICE – from repairs and maintenance to PO Box 73 proactively adding value for customers As another Swedish CEO has put fascinating story of how a local SE-221 00 Lund, Sweden it, we manufacturers may know it as entrepreneur is using Alfa Laval THE BLACK LAGOON GOING UNDERCOVER BEST IN TEST Toxic hazard turned Move indoors makes Helping the marine into marketable crude Moscow markets industry meet tough ‘aftermarket’, but we are well aware technology to recycle waste oil that Publisher: Peter Torstensson in Kazakhstan safer and cleaner environmental targets of that to our customers this is their has long polluted the landscape. Editor-in-chief: Eva Schiller daily business. We have made I hope you will agree that it all e-mail: [email protected], tel. +46 46 36 71 01 ‘service’ the theme of this edition, makes for interesting and inspiring Production: Spoon Publishing AB and we investigate this paradigm reading! Editorial manager: David Wiles shift from reactive maintenance to Designer: Justus Hultgren proactive service and support. Cover: Dan Hambe Illustration Translations: SDL WE WILL ALSO visit the Alfa Laval Test Prepress: Spoon Publishing AB and Training Centre in Aalborg, TOM ERIXON Print: Exakta Print AB Denmark, where we are working on PRESIDENT AND CEO solutions to the marine industry’s ALFA LAVAL GROUP here is published in Chinese, English, French, German, Japanese and Russian. www.alfalaval.com/here here 2017 | 3 IN BRIEF BAD NEWS FOR INVASIVE SPECIES WITH DOUBLE MILESTONE ntreated ballast wa- Increasing seaborne trade 2017, the BWM Convention Laval PureBallast received US ter that spreads inva- has accelerated the problem, specifies the requirements for Coast Guard type approval at sive aquatic species so when Finland ratified the ships engaged in international the end of 2016. The product such as bacteria, UN’s International Maritime Or- trade when managing their bal- range, now in its third genera- microbes and small ganisation (IMO) Ballast Water last water and sediments. tion, is still the go-to solution, invertebratesU is a huge global Management (BWM) Conven- The ratification coincided with providing superior performance problem. It can cause serious, tion in September 2016, the the ten-year anniversary of the in fresh and brackish as well often irreversible damage to drawn-out ratification process launch of Alfa Laval PureBallast. as marine waters. To date, local ecosystems and biodiver- was completed to sighs of The world’s first commercially more than 1,200 systems have sity, as well as grave economic relief. available chemical-free ballast been sold with more than 300 consequences. Phased in from 8 September water treatment system, Alfa installed as retrofits. ONLINE 2017 WILL BE A LANDMARK YEAR FOR ALFA LAVAL IN MANY Bright outlook for WAYS, WITH A NUMBER OF SIGNIFICANT ANNIVERSARIES: food and energy sectors in North West Africa The rapid development of the food and energy industries in HERE MAGAZINE North West Africa is expected 100 to drive demand for process- GOES ONLINE ing equipment in the region. 80 Africa is the world’s largest An online version of Here Alfa Laval New90 Zealand: 90 years and the second most popu- magazine can now been Alfa Laval India: 80 years lous continent, with Algeria the found at www.alfalaval.com, 2017 also marks Alfa Laval’s century as a supplier to the marine largest country by area and giving even wider global ac- industry. It was 100 years ago that the company delivered its first Nigeria by population. cess to the unique mixture separator for fuel treatment on-board vessels. “These figures make us of industry insight, trends, strongly believe in North West inspiration and news from the Top performance earns certification Africa development and that world of Alfa Laval. is why we have invested in the Here online is currently A range of Alfa Laval CB brazed and AlfaNova fusion-bonded plate creation of a Sales and Service available in English, and during heat exchangers have earned the trusted AHRI Certified™ mark. The organization in this region,” 2017 more languages will be products will be marketed as Alfa Laval CBAQ and AlfaNova AQ. says Julien Gennetier, Manag- added. Products certified by AHRI (Air Conditioning, Heating & Refrigeration ing Director Alfa Laval France All Here online content will Institute) undergo rigorous, independent annual evaluation to ensure & North West Africa. be promoted in Alfa Laval’s so- that they perform according to manufacturers’ claims. This simplifies The organization will focus cial media channels, so follow comparison for customers. on the oil and gas industry, the our Facebook and LinkedIn Today’s HVAC market is heavily competitive, which means manufac- power, marine and diesel busi- accounts to get access to a turers often under-dimension heat exchangers to get price advan- ness as well as the food and regular flow of news, articles tages. The AHRI performance certification corrects this and gives beverage industries. and more. manufacturers incentives to develop new and more efficient solutions. 4 | here 2017 an international magazine from alfa laval PHARMACEUTICAL PRODUCTIONXXXXX How to stamp out foot-and-mouth Eliminated in much of the world, foot-and-mouth disease continues to cause widespread suffering among animals – and financial losses among farmers – in Asia, Africa and the Middle East. Careful centrifugation is key to the production of vaccines for this dreaded disease. AHEAD OF THE GAME Alfa Laval centrifugal disc stack separators are available in four sizes. Main features include: • Minimized contamination risk Gentle handling of fragile mammalian cells. Gentle acceleration minimizes shear, fully hermetic design minimizes air-liquid interface, and a full-bore inlet means the process does not require equipment that may harm cells. • Hygienic design Materials are approved for biotech applications. Sterilization-in-place and cleaning-in-place. • All-the-way support Comes with full validation support and optional complete pre-delivery testing. s living standards improve across cates downstream processing, affecting the the world, so grows demand for quality; it might spoil the whole batch,” says 3 FACTS ABOUT meat. Annual meat production is Rikard Krook, Market Unit Manager Life FOOT-AND-MOUTH DISEASE projected by the World Health Science at Alfa Laval. “Our customers came to Organization to increase from 218m us with this problem, asking for a better tonnesA in 1997–1999 to 376m tonnes by 2030. solution.” • FMD – also hoof-and-mouth Satisfying this huge demand comes with many Alfa Laval’s engineers have, for many years, disease – is a highly contagious viral challenges.
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