Making A Difference

2013 COMMUNITY REPORT The Hanover helps connect our employees with volunteer opportunities to make a meaningful difference in our home communities — including these Howell employees, who helped Habitat for Humanity build a new home for a local family.

The mission of The Hanover Insurance Group Foundation is to improve the quality of life in the communities where our companies have a major presence, placing special emphasis on helping to build world class public education systems, and inspiring and empowering youth to achieve their full potential. For additional information about our foundation, The Hanover Insurance Group, or its subsidiaries — Citizens Insurance Company of America and The Hanover Insurance Company — please visit our website at community.hanover.com

Table of Contents 1 President’s Message 2 Education and Youth

6 Community 38% Youth and Education 8 Giving by the Numbers 2013 32% Community 10 Environment GIVING 30% United Way 11 Volunteerism 12 Community Heroes 14 Foundation Grants 16 VIP Grants

CORPORATE COMMUNITY RELATIONS Jennifer Luisa Becky Best Vice President, Community Relations Manager, Community Relations The Hanover Insurance Group Citizens Insurance Company of America 440 Lincoln Street, S251 808 North Highlander Way, HWC340 Worcester, MA 01653 Howell, MI 48842 [email protected] [email protected] 508-855-2524 517-540-4290

The Hanover Insurance Group includes The Hanover Insurance Company and Citizens Insurance Company of America, and sponsors The Hanover Insurance Group Foundation, Inc. Message From Our PRESIDENT

Every day, across our company, more than 5,000 employees are building a world class property and casualty insurance company — one that delivers exceptional value to our agent partners and their customers.

At the same time, throughout the year, our company and our dedicated employees help bring positive change to the communities where we live and work. Through our charitable giving and volunteer activities, we support a wide range of needs and programs that make our communities stronger, healthier and more vibrant. In particular, we focus our efforts on helping build strong public schools, and encouraging our children and youth to achieve their full potential.

I’m pleased to share our annual community report, which describes many of the ways our employees and The Hanover Insurance Group Foundation work with local partners to help others and make a difference in the communities we call home.

Frederick H. Eppinger President and Chief Executive Officer

Fred Eppinger with InDaZone, the award-winning dancers from the Boys & Girls Club of Worcester, who were invited to perform for employees during our company’s United Way Campaign.

| 1 Making A Difference In

EDUCATIONAND YOUTH

We’re proud to partner with the EcoTarium, supporting its nationally recognized learning and discovery programs in science, technology, engineering and math.

We work with local partners who Foundation program, developing interdisciplinary, share our commitment to build art-based approaches to STEM learning. strong schools and help students In 2013, our $500,000 matching grant helped the EcoTarium raise more than $8.2 million, succeed academically, preparing successfully completing the first phase of its for their important role in leading master plan for enhancements to exhibits, a vital and thriving community. education programs, animal habitats and guest amenities. Over the past two years, we have Following are some of the programs we support that help students, from kindergarten to high school, build the skills and confidence they will Since its beginning in 2004, The Hanover Scholarship Program has awarded more than need to achieve their goals in school and in life. $540,000 to local students — including children of employees — recognizing their outstanding PROMOTING STEM EDUCATION academic achievement, As one of the region’s leading employers, we leadership abilities, and their commitment have a vested interest in inspiring students’ to community service. passion for learning, especially in the areas of science, technology, engineering and math (STEM) — helping to develop the next generation of young professionals, who will drive innovation and growth.

The EcoTarium, located in Worcester and one of our primary education partners, is nationally recognized for its innovative STEM-focused learning and discovery programs. It serves as the incubator site for a National Science

2 | THE HANOVER INSURANCE GROUP 2013 COMMUNITY REPORT donated $1 million to support extensive facility upgrades, and the expansion of its cutting-edge, collaborative education programs.

Our sponsorship of The Hanover is an the local, non-profit exceptional partner Worcester Regional Our grant to Michigan Youth in Government enabled more to the EcoTarium and Science and Engineering than 2,500 high school students to learn firsthand how to our community Fair is another way we government functions, taking on the roles of acting state legislators, governors and lobbyists. as a whole.’’ support STEM education, encouraging middle JOE COX, EXECUTIVE DIRECTOR, Reading Together distributes a series of books and high school students ECOTARIUM to kindergarten students, and encourages to develop science teachers to use the Reading Together books in process skills through learning opportunities the classroom and families to use them at home. outside the classroom. The program also provides companion booklets BUILDING READING SKILLS with literacy activities designed to help parents and guardians support their children as they Reading aloud to children is the single learn to read. most important way to further literacy and long-term success in school, according to We also support a number of other programs Reading is Fundamental, the nation’s largest that help develop early cognitive, emotional, children’s literacy non-profit organization. With and learning skills, including Edward Street Child this in mind, The Hanover, together with the Services’ Day of Play in Worcester, and Great Worcester Education Collaborative, introduced Start Livingston in Michigan. And, for the sixth Reading Together, a program designed to consecutive year, we have been the lead sponsor help build early childhood reading skills and of the Red Sox Reading Game, which encourages encourage a culture of literacy at home. elementary school students across Massachusetts to avoid the “summer slide” and develop a lifelong love of reading.

A Hanover volunteer reads to local elementary school students as part of Reading Together, a program that teaches reading skills and encourages literacy activities at home.

THE HANOVER INSURANCE GROUP 2013 COMMUNITY REPORT | 3 Making A Difference In

EDUCATIONAND YOUTH

More than 1,000 families attended Quest for Success, learning about the college application and financial aid processes, and about academic majors and fields of study at local colleges and universities.

PREPARING FOR FUTURE SUCCESS universities, who shared information about their schools, including academic majors and the Students who enjoy active support and admissions process. The Hanover also hosted encouragement by adult family members are a session about what employers look for in more likely to gain admission to and enjoy early career talent. success while in college. That’s why, in 2013, we were pleased to welcome more than 1,000 The college expo reinforces our commitment families — including many first-generation college to the Advancement Via Individual Determination students — to the second-annual Quest for (AVID) program. AVID is a national, in-class Success college expo. program for capable students who would benefit from additional help preparing for college, Quest for Success included workshops on the providing them with advanced-placement courses college application process, financial aid, and and mentoring. Since 2005, our company has how to budget and save for college. In addition, donated more than $800,000 to fund the expansion students had the opportunity to meet with of AVID throughout the Worcester Public Schools. representatives from 34 local colleges and

Graduates from the Collegiate Success Institute (CSI) pose with Hanover employee-mentors. As a companion to the AVID program, CSI brings high school students onto local college campuses to learn skills that help bridge the gap between school and the workplace.

4 | THE HANOVER INSURANCE GROUP 2013 COMMUNITY REPORT Students from the To help develop the next generation of leaders Howell High School’s We the People team for our schools, non-profits, and businesses — pose on the National including our own — we are proud to support Mall in Washington, D.C., programs such as Dollar Scholars in Worcester, where they traveled that help middle-school girls build financial for competition against teams from around literacy skills. We also support Bottom Line, the country. a program that provides high school seniors from disadvantaged circumstances with one-on-one LEARNING THE SKILLS OF CITIZENSHIP counseling to learn about the college admissions process, and continues to track students’ For communities to grow and thrive, their progress through college. young people need to be fully engaged in the activities of responsible citizenship. That’s why In addition, we partner I’m very proud to we are proud to support Michigan Youth in with Reaching Higher, work for The Hanover, Government and We the People — programs a Michigan-based a company that does that provide Michigan high school students with non-profit program unique opportunities to learn and practice the so much to improve that helps young men skills of citizenship in a hands-on manner, gaining our local schools and and women grow in an understanding and appreciation for the empower our kids to confidence and self- institutions of American democracy. grow and succeed.’’ esteem, set meaningful goals, and develop With a grant from The Hanover, students from MARGARET REGAN, COMMERCIAL LINES PRODUCT effective leadership the state-champion Howell High School We MANAGER, WORCESTER skills. Our grant enabled the People team traveled to Washington, D.C., Reaching Higher to where they competed against other teams from expand this innovative program to every city around the country, testing their knowledge in Livingston County, and funded a train-the- on constitutional law before a volunteer panel trainer program, creating a multiplier effect that of attorneys, educators and civic leaders. makes the Reaching Higher program available These are just a few of the ways we are investing to more students. in our local schools and students, and inspiring and empowering our children and youth to achieve their full potential — both inside and outside of the classroom.

Our support for the Side by Side music education program brings Ann Arbor Symphony players to the Pinckney Community Schools, culminating in a concert that features professional musicians and students who play — side by side.

THE HANOVER INSURANCE GROUP 2013 COMMUNITY REPORT | 5 Making A Difference In Our COMMUNITY

In the wake of Hurricane Sandy, Hanover employees volunteered to help storm victims on New York’s Staten Island, including removing debris from a heavily damaged neighborhood.

Through our charitable giving and ROLLING UP OUR SLEEVES TO HELP diverse volunteer activities, we help A core part of our business is to help individuals, our communities become stronger, families, and businesses rebuild and recover, as much as possible, in the wake of a disaster. That’s healthier, and more vibrant places why, as the East Coast braced for Superstorm Sandy in which to live and work. in October 2012, The Hanover went into action.

Each year, we partner with many local organizations To begin with, we mobilized our cross functional to support programs that help those impacted catastrophe team, demonstrating the focus and by severe weather, give a hand to at-risk families, responsiveness that Our participation collect blood for the critically ill, and bring arts have been the hallmark and culture to our downtowns. Here’s a look at of our company for in Recycled Rides a few of the many ways we make a difference. more than 160 years. demonstrates In the aftermath of the The Hanover’s storm, The Hanover commitment to made a special charitable do more than just donation of $15,000 to write checks, but the American Red Cross, rather, to make to help provide shelter, a real and lasting supplies, and crucial difference by giving emotional and financial support to storm victims. families a lift.’’ M.B. CORRIGAN, PERSONAL LINES In addition, early in 2013, REGIONAL DISTRIC LEADER employees from our Massachusetts, New Jersey, and New York offices came together to help Students from the Wawecus Road Elementary School in storm victims on Staten Island, which bore the Worcester express their gratitude to The Hanover’s employee brunt of Sandy’s fury. Hanover volunteers provided volunteers, who helped build them a new playground. labor in a supply warehouse, helped to remodel

6 | THE HANOVER INSURANCE GROUP 2013 COMMUNITY REPORT a damaged home, staffed a call center to coordinate services for affected families, and worked with rakes and shovels to clear debris and help restore a sense of pride and order to a residential neighborhood. Through Recycled Rides, we donated refurbished vehicles LIVING UNITED to help families and individuals in need get on the road to self-sufficiency. Through our annual Employee United Way Campaign, we help create stronger communities the vehicles for donation to needy families. by improving education, helping people achieve In addition, our agent partners donate the financial stability, promoting healthy living, and equivalent of one year of insurance for the vehicle. so much more. Since 2012, we have provided Recycled Rides to Our campaign focuses the energy and draws 10 families in eight states, who need vehicles on the tremendous generosity of our employees to get to work, grow their business, go to school, across the country. In 2013, including our company’s or keep a doctor’s appointment. matching contribution, we donated more than $1.4 million through local United Way agencies. LIGHTING UP OUR DOWNTOWNS Last year, we were proud to continue our support for popular programs that bring families together in the heart of our downtown districts and in In 2013, we continued our municipal parks. These programs include our long-term support for the Toys for Tots Worcester’s Movies on the Common, the Disney program, making family concert series, community skate night, a charitable contribution and Day of Play; and, in Michigan, Melonfest, and collecting more the Michigan Challenge Balloonfest, Fantasy of than 1,000 toys for local children from Lights, and Silver Bells. disadvantaged families. We also continued to support the revitalization of downtown Worcester through our commitment to the Economic Development Advancement Fund, PROMOTING SELF-SUFFICIENCY a program of the Worcester Regional Chamber of Commerce. We are proud to take part in the National Auto Body Council’s Recycled Rides program. In addition, through our donations to many other The Hanover, in partnership with our local worthy causes — from children’s book drives, to independent agents, donates vehicles to auto collections for local food pantries, to our blood body shops and parts dealers who, in turn, drives — we make a difference where and when contribute their time and expertise to refurbish it matters most.

In 2013, more than 85 percent of Hanover employees made pledges to our United Way campaign — personally stepping up to help others and improve the communities where we live and work.

THE HANOVER INSURANCE GROUP 2013 COMMUNITY REPORT | 7 Making A Difference WHERE WE LIVE AND WORK

$1.5 million donated to Worcester’s EcoTarium to enhance exhibits, 1,50 0 education programs CHILDREN in Worcester and animal habitats and Howell have benefited from our work with the Lunch Buddies program

358 college scholarships granted over the last decade $246,000 donated since 2005 to to high-performing students RED CROSS DISASTER RELIEF EFFORTS

of mixed $1+ million fiber, cans, given over 10 years to Worcester and Howell glass, plastic, public schools to help students succeed construction 140 materials, TONS and electronics recycled in 2013

8 | THE HANOVER INSURANCE GROUP 2013 COMMUNITY REPORT WHERE WE LIVE AND WORK

1, 2 0 0 23 festivals and non-profit programs organizations supported supported each each year by year to bring our employees families to our downtowns + $10 MILLION pledged over 10 years to United Way

10 0 corporate grants and sponsorships made each year

MORE THAN 1 MILLION patrons have enjoyed 230,000 540 shows fewer kilowatt hours at The Hanover Theatre for the Performing Arts of electricity consumed over the past six years last year to help reduce our carbon footprint

THE HANOVER INSURANCE GROUP 2013 COMMUNITY REPORT | 9 Making A Difference For Our ENVIRONMENT

Throughout the year, dedicated employee volunteers from every area of our business bring positive change to our home communities, contributing their time and expertise to a wide variety of worthy causes.

Our commitment to make certified. Awarded by the United States Green a meaningful difference extends Building Council, LEED certification is widely recognized as the premier mark of achievement to the natural resources of our in green building design. local communities and our planet — The Hanover also participates in Green Power which is why, as a company, we Partnership, a volunteer program of organizations focus on ways to “reduce, recycle, that commit to reduce their carbon footprint. As an example of our reuse, and renew.” The Hanover commitment, for the At The Hanover, environmental stewardship is third consecutive year, demonstrates how an important part of our facilities planning and 100 percent of the a company can operations. Our buildings in both Worcester and electricity we use on our make environmental in Howell have earned the prestigious Energy Worcester campus is responsibility part of Star certification awarded by the United States offset by the purchase its corporate culture.’’ Environmental Protection Agency. of certified wind energy. BEN HARVEY, VICE PRESIDENT OF RECYCLING, E.L. HARVEY & SONS, INC. In addition, 19 of our field office locations are In 2013, thanks to either Energy Star certified, or Leadership participation by employees across our company, in Energy and Environmental Design (LEED) we recycled more than 195 tons of materials — approximately 45 percent of our total waste output.

At our annual Earth At our annual Earth Day celebration, employees Day celebration, learn ways to increase recycling and reduce employees learned their personal energy consumption, including how The Hanover is reducing its impact alternative ways to commute — such as carpooling, on the environment, public transportation, biking and walking. and ways that they can personally make Our actions today reflect our commitment to a difference—such protect and sustain our communities’ and our as donating used planet’s natural resources. clothing to be recycled.

10 | THE HANOVER INSURANCE GROUP 2013 COMMUNITY REPORT The caring work of our many Another way we encourage and support employee volunteers reflects how volunteerism among our employees is through our annual United Way Day of Caring, when our people take responsibility for we provide employees with a variety of company- delivering great results and making sponsored volunteer opportunities to help a meaningful difference — not only local non-profit partners. During 2013, Hanover for our business, but for our home volunteers helped prepare meals and served clients in a local food pantry, cleaned emergency communities, too. response equipment, spruced up the grounds at local elementary schools, and shared time with Throughout the year and across our company, local senior citizens. in every geographic region of the country, our dedicated employees contribute their time The VIP program is and expertise to help others. They volunteer one of the meaningful as after-school tutors, coach youth sports, and ways The Hanover serve meals at local shelters. They raise funds for worthy causes, serve as board members demonstrates commit- for local non-profit agencies, and generously ment to its employee contribute their caring efforts to countless volunteers and our worthy causes. home communities.’’ Through our Volunteer Incentive Program MARTIN BARKER, (VIP), we acknowledge the spirit of individual HANOVER EMPLOYEE, volunteerism by inviting employees to apply HOWELL, MICHIGAN for $500 grants, which are given to the charities We’re proud of our many employee volunteers, and non-profit organizations they actively who are personally committed to helping others support. In 2013, we awarded 52 VIP grants and to bringing positive, lasting change to totaling $26,000. our communities.

Throughout the year and around the country, Hanover employees help raise money for a wide variety of important causes. Below, employees from our Itasca, Illinois office, walked in support of United Way.

Making A Difference Through VOLUNTEERISM THE HANOVER INSURANCE GROUP 2013 COMMUNITY REPORT | 11 Making A Difference Where We Live And Work OUR COMMUNITY HEROES Each year, through our Community Stephen serves his community by Heroes Award, we recognize volunteering at several employees whose diverse Hillsdale Farmers Market, setting volunteer activities demonstrate up booths and their deep, personal sense of providing nutrition mission, purpose and partnership. information, as well as serving as These are the same qualities that a youth mentor help drive our business success and friend through his local lunch and inspire us to deliver on our buddy program. Stephen Charlton promises to our agent partners — Portland, Oregon and our communities.

Michael is being honored for his long-term commit- ment to his “little brother” through Big Brothers Big Sisters, and for his energy and enthusiasm as a volunteer at The Hanover Theatre in Worcester. Michael O’Brien Worcester, Massachusetts

Steven makes a difference through his volunteer work as a youth football coach, and by helping to plan the Colorado All Service Academy Ball, honoring Coloradans who attend one of our nation’s military academies. Steven Sanchez Denver, Colorado 12 | THE HANOVER INSURANCE GROUP 2013 COMMUNITY REPORT OUR COMMUNITY HEROES

Gary makes Lauren is being a difference by recognized for raising funds working to improve for a local camp childhood literacy that provides through her children and volunteer efforts adults with on behalf of the disabilities with Junior League, meaningful helping raise opportunities funds to buy for growth, friend- books for under- ship and fun. Gary Hamer served schools. Lauren Melzer Worcester, Massachusetts Itasca, Illinois

Carmen dedicates Larry is being her time to helping recognized for his others through efforts to lift up the many volunteer and bring hope activities she to impoverished performs at her families in Bolivia, church; in particular, leading annual preparing relief mission trips to packages for build classrooms, families devastated family centers, by the recent and a summer typhoon in the camp for children. Philippines. Carmen Olazo Larry Reed Somerset, New Jersey Howell, Michigan

Heather is being Bethany touches the honored for her lives of vulnerable service as baseball children through her commissioner for volunteer work as the Webberville a court-appointed Junior Athletic special advocate, Association, as speaking for and well as her efforts helping to protect on behalf of Big the interests Brothers Big Sisters. of abused and neglected children. Heather Stiffler Bethany Thomas Howell, Michigan Richmond, Virginia Making A Difference Where We Live And Work FOUNDATION GRANTS Through our grants, we support a wide range of Worcester County Food Bank — Holiday giving important needs in our home communities, placing Worcester Film Works — special emphasis on programs that build strong ARTSWorcester — Movies on the Common public schools, and empower students to reach their Worcester Firefighters Memorial — full potential. 6K road race

Worcester Historical Museum — ARTS AND CULTURE Gay and Lesbian Advocates The Harvey Ball sponsorship and Defenders — GLAD — Spirit Michigan: of Justice Awards Worcester Public Library Foundation — Celebration of Authors, Brighton Performing Arts — Institute for Business and Home and Worcester Oval Program series Safety — Hire a Veteran Program Worcester Regional Chamber of Pinckney Community Schools — Korean Memorial — Memorial Annual conference and Side-by-Side Music Program Commerce — matching program women’s conference

COMMUNITY Major David Brodeur Memorial Worcester Regional Research Foundation — Memorial Square Massachusetts: Bureau — Annual meeting Mark and David Ungerer Golf YWCA of Central Massachusetts — American Diabetes Association — Tournament — Silver sponsorship Women and girls leadership development Step Out Walk to Stop Diabetes Massachusetts Symphony Michigan: American Heart Association — Orchestra — Summer concerts Heart of the Commonwealth American Cancer Society — Relay National Ataxia Foundation — Walk n’ Roll American Red Cross — Disaster for Life Oxford Little League — Steven J. relief/holiday giving and Red Cross Gleaners Community Food Bank of Horgan Memorial Golf Tournament Hero Breakfast Livingston County — Food drive Planting the Seed Foundation — Big Brothers Big Sisters of Central Howell Area Parks & Recreation Worcester Fitness 5K Massachusetts — Rodman Ride Authority — Annual Legend of Sleepy Canal District Alliance — Canal Fest Preservation Worcester — AUD Ball Howell, Howell Melon Run and Melon Festival Catholic Charities — Bishop’s Holiday Seven Hills Foundation — Lori Lajoie Dinner Charity Golf Tournament Howell Chamber Foundation — Veterans Memorial Beautification Students Helping Children Across Central Massachusetts Housing Project and Fantasy of Lights Alliance — Annual Walk for Homeless Borders — Working for Worcester initiative Howell Rotary Club — Major The Angel Fund — 100 Innings of Baseball Centro Las Americas — Latin sponsorship Tour de Livingston American Festival UMass Memorial Foundation — LACASA — Garden Tour Weekend EcoTarium — EcoTarium Gala Winter Ball March of Dimes — Ann Arbor Division — Worcester Center for Performing First Night Worcester — First Night March for Babies sponsorship Arts — Boston Pops holiday concert Parker Middle School — Partnership

14 | THE HANOVER INSURANCE GROUP 2013 COMMUNITY REPORT FOUNDATION GRANTS

Salvation Army of Livingston Music Worcester, Inc. — East Coast Michigan: County — Basic needs Chamber Orchestra Big Brothers Big Sisters of Livingston Nativity School of Worcester — County — Lunch Buddies and YOUTH AND EDUCATION 7th annual spring auction community program Massachusetts: Old Sturbridge Village — Educational Brighton High School — United Way Day African Community Education outreach project/holiday donation of Caring challenge (ACE) — Spring festival Preservation Worcester — All America Great Start Livingston — Marketing of Big Brothers Big Sisters of Central City third-grade program preschool program Massachusetts — 50th anniversary gala Reading Matters, Inc. — Red Sox Howell High School — We the BottomLine — College access and Reading Day People — Washington, D.C. trip success programs Save the Children — Newtown, Howell High School — United Way Day Boys & Girls Club — InDaZone Connecticut relief of Caring Challenge

Burncoat Senior High School — The James Mattioli Memorial Michigan Youth in Government — Patriot scholarships Fund — Newtown, Connecticut response General needs and Grand Rapids program

Central Massachusetts Housing The Joey Bella Fund — In memory of Parker Middle School — Writing contest Alliance — Youth Against Homelessness Frank Inderwies and Citizens 4.0 recognition program program Women’s Initiative of the United Way of Pinckney Community Schools — Central Mass. Pop Warner Football Central Massachusetts — Dollar Scholars New technical high school League — Worcester Vikings trip to Worcester Education Collaborative — Reaching Higher, Inc. — Youth national game General programming leadership programs Children’s Friend — Kick It Up for the Worcester Educational Development Roy Westran Scholarship — Kids Walk/Run and Big Dipper Foundation — Achievement Via Individual Scholarship program Colleges of the Worcester Determination multi-year grant Student Leadership Services — Students Consortium — Collegiate Success Worcester Educational Development Against Destructive Decisions Institute Program Foundation — Distinguished alumni and YMCA of Livingston County — Devereux Massachusetts — Friends of Worcester Public Schools Strong Kids campaign Big Block Party Worcester Educational Development EcoTarium — The Third Century Plan Foundation — Coats for Kids ENVIRONMENT

Edward Street Child Services — Worcester Regional Science Fair, Massachusetts: Day of Play Inc. — Science and engineering fair Massachusetts Audubon Society — Foundation for Agency Management YMCA of Central Mass. — Neighborhood nature program Excellence (FAME) — Scholarship program Integrated Education Initiative Michigan: Girls Inc. of Worcester — Leadership You-Inc. — Youth Net Program — Howell Conference and Nature Academy Worcester Sharks Center — Save the Wildlife Day Guild of St. Agnes — Worcester Sharks- Providence Bruins hockey game

THE HANOVER INSURANCE GROUP 2013 COMMUNITY REPORT | 15 Making A Difference Where We Live And Work VIP GRANTS

Whether they are serving as a volunteer board member at a local non-profit, serving meals at a local shelter, or helping to clean up after a severe weather event, there are countless ways our employee volunteers make a difference in our local communities.

Our Volunteer Incentive Program (VIP) Cheryl Cleyman, Howell, Mich. Gleaners Community Food Bank makes $500 grants to non-profit organizations our employees support. Susan Connor-Kirshbaum, Worcester, Mass. Starlight’s Youth Theatre

Adanta Ahanonu, Worcester, Mass. Jessica Copp, Windsor, Conn. Collegiate Success Institute Connecticut Children’s Medical Center — Child Life

Karen Andrade, Worcester, Mass. Natalie Corona, Atlanta, Ga. The Susan G. Komen 3-Day The Susan G. Komen 3-Day

Dianne Andresano, Worcester, Mass. Maureen Daley, Worcester, Mass. Millbury Jr. Sr. High School — VEX Robotics Big Brothers Big Sisters of Central Mass./Metrowest

Martin Barker, Howell, Mich. Colleen Fancher, Syracuse, N.Y. Grand Blanc Little League Ronald McDonald House of Central New York

Patricia Bleakney, Glastonbury, Conn. Erin Fenlon, Worcester, Mass. Boy Scouts Troop 818 Drew’s Team

Monica Bourgault, Worcester, Mass. New Players Theatre Guild Hanover employees Richard Cammett, Worcester, Mass. volunteered at the Pan-Mass Challenge, Dana Farber Boys and Girls Club of Great Brook Eric Capellari, Worcester, Mass. Valley, where kids Literacy Volunteers of Greater Worcester forge relationships with adults who Michael Carroll, Lancaster, N.Y. serve as positive Lancaster Educational & Alumni Foundation role models. Ann Carruthers, Newport Beach, Calif. Siberian Husky Rescue Michael Fiala, Cleveland, Ohio Karen Catallozzi, Worcester, Mass. ORT America Grafton High School Theater Arts Daniel Foley, Worcester, Mass. Jennifer Chau, Worcester, Mass. American Stroke Association The CASA Project

16 | THE HANOVER INSURANCE GROUP 2013 COMMUNITY REPORT Corrie Gordon, Worcester, Mass. Carmen Olazo, Somerset, N.J. Double Dog Rescue BLD — Bukas Loob Sa Diyos

Daniel Harrington, Buffalo, N.Y. Jack O’Leary, Worcester, Mass. Meals on Wheels for Western New York Alzheimer’s Association

Emily Hillaker, Howell, Mich. Caroline Papadatos, Alternative Spring Break New York, N.Y. I’m proud to work Artists Striving to Shana Holderman, Howell, Mich. End Poverty for The Hanover, VIP GRANTS Always Hope Animal Rescue a company that cares Jennifer Scheideler, Sherry Johnson, Richmond, Va. Debary, Fla. deeply about the FACES American Cancer communities where Stacey Johnson, Roseville, Calif. Society — Relay for Life its employees live The Auburn Fair Boosters Amy Snetsky, and work.’’ Gillian Kwiatkowski, Worcester, Mass. Worcester, Mass. COLLEEN FANCHER, Franklin County Community Meals Program Jewish Family Table HANOVER EMPLOYEE, Heather LaBroad, Windsor, Conn. Lynn Soendker, Blue SYRACUSE, NEW YORK Community Resources for People with Autism Springs, Mo. Safety & Health Council Jared Lester, Houston, Texas of Western Missouri Houston Livestock Show and Rodeo & Kansas Paula Martin, Bradenton, Fla. Jen Spickard, Salem, Va. Benevolent and Protective Order of Elks of the USA TAP Domestic Violence Services Manasota Lodge #2734 Walter Stowell, Worcester, Mass. Nicholas Mayhill, Dublin, Ohio Travis Roy Foundation Lighthouse, Inc. Francis Sztuk, Somerset, N.J. Melissa McKallagat, Worcester, Mass. Faith Kitchen Stoneleigh Burnham Roxanne Thompson, Howell, Mich. Janice McLean, Worcester, Mass. Make A Wish Foundation of Michigan Sterling Community Theatre Temperance Walker, Itasca, Ill. Megan Medo, New Orleans, La. Big Brothers Big Sisters of Metropolitan Chicago Hogs for the Cause Brandon Wheeler, Grand River, Mich. Lauren Melzer, Itasca, Ill. Shalom Lutheran Church Junior League of Kane & Dupage Counties Melanie White, Howell, Mich. James Merz, Worcester, Mass. Pinckney Hamburg Baseball & Softball Worcester Public Library Foundation

Ellen Morse, Worcester, Mass. Friends of Mercy Centre

Sharon Myrie, Atlanta, Ga. New Birth Missionary Baptist Church

Cristina Oakes, Worcester, Mass. Sibling Connections

Ed O’Hara, Worcester, Mass. Vergennes Union High School

THE HANOVER INSURANCE GROUP 2013 COMMUNITY REPORT | 17 Making A Difference WHERE WE LIVE AND WORK

The Hanover Insurance Company community.hanover.com 440 Lincoln Street, Worcester, MA 01653

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