annual report Celebrating our past, 2012 constructing our future.

www.wrrb.org We proudly support The Research Bureau’s exemplary work.

Since 1955, Commerce Bank has had a single mission: to support the growth and vitality of communities in central Massachusetts. From volunteering our time to investing in neighborhoods, we are committed to helping the people and businesses of this region thrive.

Our success in achieving this goal is predicated on our philosophy of delivering the innovative products, services and capabilities our customers need and deserve. This has resulted in Commerce Bank being voted Wachusett Region’s Best Community Bank and Best Bank in Worcester County for 2011 and Corporate Citizen of 2012 by the Holden Landmark, Worcester Magazine and Worcester Business Journal/Clark University Graduate School of Management, respectively.

As part of our commitment to the Commonwealth’s well- being, we are proud to support The Research Bureau in its continued efforts to research public policy issues and maintain its position as a leading source of information for government, business and citizens.

Our investment as this year’s Presenting Sponsor emphasizes this commitment and salutes The Research Bureau’s dedication to exemplary work. Together, we can build a better tomorrow.

Brian W. Thompson President and CEO Commerce Bank

Brian W. Thompson President and CEO Commerce Bank

www.BankAtCommerce.com

Commerce Bank is a registered service mark in Massachusetts of Commerce Bank & Trust Company. ©2012 Commerce Bank & Trust Company. Commerce Bank member FDIC. Equal Housing Lender. All rights reserved. Agnes 1937- E. 2011 Kull

Agnes Kull arrived in the United States at the age of 15, having been a war refugee. She rose to become Chairman of the Board of Greenberg, Rosenblatt, Kull & Bitsoli, the largest independent accounting firm in Worcester at a time when few women entered the field of accounting. She also became an indispensable part of some of Worcester’s most significant institutions including the Worcester Art Museum, Music Worcester, UMass Memorial Foundation, and Bancroft School, as well as The Research Bureau.

Once Agnes decided that an organization merited her commitment, it became the beneficiary of her magnanimity and hard work. The Research Bureau was fortunate to be one of these organizations to which Agnes devoted countless hours and considerable energy. Beginning in the early 1990’s until her sudden death last June, she volunteered to be The Research Bureau’s treasurer. This meant that she and her firm kept our books and accounted for every penny spent, making a business manager superfluous. She also served as Research Bureau Board Chairman from 1999-2001, the period during which we received a performance measurement feasibility grant from the Sloan Foundation that started us on the road to benchmarking government performance.

Agnes’s tough and “no nonsense” exterior was belied by a warmth and generosity radiating right below the surface. All Research Bureau staff members are grateful for having had the privilege of working with Agnes, and benefiting from her love of crunching numbers, her keen intellect and insights, wise counsel, and sincere friendship. The tremendous loss we feel is shared by her family, friends, co-workers, and all those whose lives she touched.

2 A Message from the President and the Chairman of the Board

This has been an exciting year for The Research Bureau, one of We are a charter member and active participant in the recently transition, opportunity, and re-invention. After almost two years constituted Downtown Neighborhood Association (DNA) designed of careful study and planning by a committee chaired by Philip R. to promote the development of a safe, attractive and prosperous Morgan, with members George W. Tetler, III, Agnes Kull, Kevin downtown. At the request of DNA members, the Bureau prepared, O’Sullivan, Brian Thompson, and Sandra Dunn, the Bureau administered, and analyzed an online survey of downtown businesses entered into a collaboration with Assumption College. The purpose and residents to determine their concerns and perceptions of the is to advance the mission of both institutions and the well-being of neighborhood. The survey results have been incorporated into the the Greater Worcester community. To facilitate this collaboration, group’s work plan. which was overwhelmingly approved by the Boards of both institutions last October, The Research Bureau moved to prime As further evidence of our commitment to downtown, we call your space and a welcoming environment on the Assumption College attention to the theme of this year’s annual report: Celebrating campus in December. Our Past, Constructing Our Future. It is reflected in the pictures on the following pages, which capture the new projects that are While maintaining our separate legal identities, the Bureau and the reshaping the City’s skyline and its ground-level infrastructure. Our College will be able to accomplish goals together that we could not continued focus on downtown is also reflected in our recent forum achieve separately. The opportunities include the development of an on “Downtown Revitalization: What Works?” which considered internship program, a research agenda related to public policy issues what can be learned from other cities, and our Benchmarking in Central Massachusetts, the development of courses related to Economic Development report, which measures various facets of urban politics and policy, joint sponsorship of lectures and forums, downtown performance. Deborah O’Malley, General Counsel of and joint application for foundation grants. the Massachusetts College of Pharmacy & Health Sciences recently remarked, “As MCPHS continues to invest in downtown Worcester, The internship program will be launched in the fall semester. We I am grateful to The Research Bureau for its work in promoting have co-sponsored two very successful and provocative programs public discourse on topics such as urban renewal and education. during this past academic year: a lecture by Harvard economist The Research Bureau’s work provides a basis for the community to Edward Glaeser and a forum on recruiting and retaining the best come together and move forward in building Worcester’s future.” public school teachers. We have also submitted a proposal jointly with the College’s Political Science Department to a foundation for We also note that the theme of our annual report parallels The a grant to initiate some of our plans. We are encouraged by the Research Bureau’s own 27-year journey. We celebrate our past reception with which our new venture with the College has been accomplishments as we construct our new relationship with received and we look forward to its unfolding. Assumption College.

Although The Research Bureau has vacated its offices downtown, In conclusion, we want to take a moment to acknowledge all our move should not be construed as abandoning our interest in those who contribute to the success of the Bureau. We extend Worcester’s central core. Although the total tax revenues from special thanks to the Bureau’s Executive Committee, which spends downtown properties constitute less than 6% of the total tax levy, countless hours setting our agenda and promoting our work. We are downtown plays an outsized role in shaping a city’s and residents’ also deeply indebted to the Board of Directors, the corporate and pride in their community. Therefore, the Bureau will retain its focus foundation communities, and individuals from all walks of life for on improving downtown. their support. These contributors as well as those who have provided in-kind services and financial sponsorship of forums and other events are listed at the end of this report. We are extremely grateful to all of them for their generosity. The media coverage, especially from the Telegram and Gazette, is highly valuable in extending our reach and educating the public about the issues we research. We again thank our staff members for their boundless enthusiasm, hard work, and commitment to promoting a healthier, more prosperous climate for the region’s citizens and businesses.

Our sincerest thanks to you all.

Michael Mulrain Roberta Rubel Schaefer Chairman of the Board President & CEO

3 The YearEPA Stormwater in Review Regulations in Worcester: Will Ratepayers be drained?

In 2011, The Research Bureau published a report analyzing recent stormwater permit requirements issued by the Environmental Protection Agency (EPA). These regulations are unfunded mandates and the cost to comply would be about $1 billion, raising residential sewer bills to over $1,000 annually. We found that the EPA was not required to do a cost- benefit analysis, and according to scientific evidence, the marginal benefits were far outweighed by the exorbitant costs to be borne by ratepayers. Because Worcester ratepayers were already facing costs of $200 million to comply with sewage and wastewater treatment upgrades to its wastewater treatment plant, the City’s Department of Public Works and Parks challenged the EPA in Federal District Court. The Research Bureau’s report was included in the City’s brief because of the comprehensive history and analysis we provided. The Court has ruled that the EPA must negotiate the terms of the permit with the City, which the Federal agency had been unwilling to do before that ruling.

4 or nearly three decades The Research Bureau has served the citizens of Central Massachusetts by hosting timely and informative forums and producing independent reports that are highly competent and most credible. Its research has inspired community fstakeholders, business leaders and our elected leaders to think more critically about effective public policy solutions to the tough issues facing our evolving community. The Research Bureau continues to build capacity, while serving all of the diverse needs of our citizens and the business community and its impact has been immeasurable.

John J. Spillane, Esquire “Spillane & Spillane, LLP “

5 Where Have all the Bidders Gone? The Impact of the Responsible Employer Ordinance on Public Construction Four years ago, The Research Bureau recommended that the City rescind its As a Worcester County employer, Responsible Employer Ordinance (REO) because of strong evidence that it acts Consigli relies on the consistent as a deterrent to contractors to bid on public construction projects. Because of quality of information The its apprenticeship training requirements, the REO tends to reduce the number Research Bureau offers, which of bidders, thereby driving up the cost to taxpayers and discriminating against has a direct effect on our business otherwise qualified contractors. A Federal District Court recently issued a ruling in in the City of Worcester and Fall River, which had a similar ordinance, finding against the apprenticeship training throughout New England. requirement. In the face of a legal challenge from open-shop contractors, Worcester’s Anthony Consigli, President, City Manager suspended the legally questionable provisions of the REO. At the Consigli Construction Co., Inc. request of several building contractors, we prepared an explanation of the benefits “ of the Court’s decision for the City and local contractors who had not been able to bid before.

Worcester Settles with its Unions: A Review The Research Bureau monitors contract settlements with municipal employee As a Worcester resident and “ unions because of their impact on the City’s expenditures and on the quality of business owner, I’m invested in municipal services. The 2011 settlements between the police, fire, and teachers’ the future of my city and so is unions were structurally similar. In exchange for health insurance concessions, The Research Bureau. Beyond its labor received modifications to their salary schedule and formal raises. The School solid reputation for fair, in-depth Committee’s settlement with the teachers’ union, however, was the most generous analysis of critical issues, The to labor. The modifications to the teachers’ salary schedule were true increases in Research Bureau is driven by the both take-home pay and pensionable earnings. In addition, in this contract, the desire to serve the city and help it Worcester School Committee reaffirmed the practice of compensating teachers based succeed. The Research Bureau’s purely on seniority and advanced degrees. The Massachusetts Board of Elementary “policy papers and studies should and Secondary Education, by contrast, recently adopted new regulations that will be a blue print for government require districts to weigh student performance measures as a significant factor in officials, business leaders and teacher evaluations. The Worcester School Committee, having full knowledge of the citizens to build a stronger direction in which the state Board was moving, negotiated a contract that rewards the Worcester. seniority of teachers and ignores the performance of students. As these regulations John Lauring, President, are implemented, the Worcester Public Schools will be compensating teachers in a Lauring Construction Co., Inc. different manner than how it is evaluating them.

6 “ Recruiting and Retaining the Best Teachers Because teacher quality is judged to be the most long residency in a Boston Public Schools classroom important factor affecting student achievement, The with an experienced teacher and rigorous master’s Research Bureau organized a forum to discuss options level courses before becoming a Boston Public School for teacher recruitment and retention to get the best teacher), an Assumption College education professor, qualified and committed teachers. The participants and a member of the Worcester School Committee included a director of district partnerships for Teach for (WSC). Following a lively discussion on the pros and America (TFA) (which recruits talented people for urban cons of these programs for recruiting and retaining the school districts, provides two month training program best teachers, one WSC member filed an item requesting before entering the classroom, and additional training the Committee consider introducing these programs in and courses through their two-year stint), the director of the WPS. the Boston Teacher Residency (BTR) program, (a year-

Strong communities start with sound governance. The Research Bureau’s focus on the intersection between sound public policy and good fiscal management has had a lasting impact on this region.

Joseph Zukowski, Vice President Government Affairs, Verizon

Questions for the 2011 Candidates for City Council and School Committee in Worcester

During the 2011 election cycle, we prepared a series of prior to the election. The questions were also asked during questions and accompanying policy analyses for Worcester candidate debates sponsored by the Worcester Regional “City Council and School Committee candidates. They Chamber of Commerce. These analyses are intended to were reprinted in the Telegram & Gazette during the weeks educate residents about the issues in the local elections. “

7 Investing in Girls In 2010, the Investing in Girls (IIG) Alliance, which is funded by the Daniels Foundation and the Common Pathways Determination of Need Process, contracted with The Research Bureau to conduct an updated needs assessment to steer the program providers of IIG, funders, and community organizations involved with middle-school girls in Worcester and nearby towns. We prepared three different surveys for middle-school girls, their parents, and program providers of organizations administering programs for middle-school girls and we analyzed the results. Some of the key findings included the following:

• 92% of girls surveyed see college or other post-secondary education as part of their future.

• 83% reported that they received grades of A and B.

• 66% reported spending no more than an hour a day on homework.

• Only 35% of 7th and 8th graders scored advanced/proficient on the Math MCAS.

• 57% of 8th graders spend three or more hours each day watching television, playing video games or using the Internet for non-school purposes.

• 43% of 8th graders said their parents never monitor their Internet and cell phone activities.

The survey results were compiled in a report that identifies some of the issues facing middle-school girls. It also includes observations and recommendations of how these issues might be addressed.

Reports: • Benchmarking Public Safety in Worcester: 2012 (May 2012) • Benchmarking Economic Development in Worcester: 2012 (March 2012) • Worcester Settles with its Unions – A Review (November 2011) • Downtown Worcester Office Occupancy Survey(October 2011) • Questions for the 2011 Candidates for City Council and School Committee (September 2011) • Benchmarking Municipal and Neighborhood Services in Worcester: 2011 (July 2011) • 10 Questions about Worcester’s FY12 Budget (June 2011) • EPA Stormwater Regulations in Worcester: Will Ratepayers be Drained? (May 2011)

The Bureau provides invaluable research information to better serve government and the public’s best interests by presenting new and creative ways in providing essential services in a more cost effective and efficient manner. And by working together with The Research Bureau, the public and private sectors have the opportunity to continue to be key partners for the benefit of our entire Central Massachusetts region!

Kevin O’Sullivan, President & CEO, Massachusetts Biomedical Initiatives “ “ 8 May 31, 2011: with Featured Speaker26 Senatorth ScottAnnual Brown Meeting

9 May 31, 2011: 26th Annual Meeting

ore than ever, the work of The Research Bureau aligns with, and informs, the business strategies of many organizations across the region. All of us are analyzing the delivery of our services, how they dovetail with the delivery of municipal services and the increasing challengeM of delivering these services in a more affordable manner. We are grateful that The Research Bureau continues to lead the charge.

John G. O’Brien, President & CEO, “President & CEO, UMass Memorial Health Care, Inc. “

10 Other Forums and Events

Thomas S. Green Forums: Public Service Awards Triumph of the City Each year, The Research Bureau September 22, 2011 recognizes the “unsung heroes” in Assumption College Harvard Professor Edward Glaser municipal government who are Sponsor: Fallon Community Health Plan committed to making Worcester and nearby communities better places to live and work. The 2012 Thomas Healthcare Reform: Is it healing Massachusetts and the nation? October 24, 2011 S. Green Public Service Award MCPHS recipients, honored at a ceremony Sponsor: Harvard Pilgrim Health Care and reception at Assumption college on March 15, 2012 are as follows:

Balancing the FY13 Budget: Donna Derrico-Sands Has the crisis passed? Worcester Department of March 7, 2012 Public Works and Parks MCPHS Lt. Annmarie Pickett Sponsor: Harvard Pilgrim Health Care Worcester Fire Department

Jack Navin Custodial Management, Worcester Public Schools Proposals Recruiting and Jose Dingui Retaining the Best Teachers Southbridge Police Department April 3, 2012 Assumption College Sponsor: Rand-Whitney Container

Downtown Revitalization: What Works? May 2, 2012 MCPHS Sponsor: Fallon Community Health Plan

11 The Research Bureau Annual Meeting Speakers

2012 Eric S. Rosengren, President & CEO, 1999 Howard Husock, Director of Case Studies Federal Reserve Bank of Boston in Public Policy and Management, 2011 Senator Scott Brown Kennedy School, Harvard University 2010 Lisa A. Mancini, Senior Vice President, 1998 Myron Magnet, Editor, City Journal CSX Corporation 1997 Thomas Birmingham, enateS President, 2009 Amity Shlaes, Bloomberg News Columnist, Commonwealth of Massachusetts Political Economist 1996 Glenn C. Loury, Professor of Economics, 2008 John W. Rowe, Chairman, President & CEO, Boston University Exelon Corporation 1995 Peter Harkness, Editor and Publisher 2007 Dr. Thomas Payzant, former Superintendent of Governing of the Boston Public Schools and senior lecturer 1994 James Q. Wilson, Author and at the Harvard Graduate School of Education Professor of Political Science, UCLA 2006 Dr. David Driscoll, Commissioner of Education, 1993 Robert Poole, President, Reason Foundation Commonwealth of Massachusetts 1992 William Hudnut, former Mayor of Indianapolis 2005 Tamar Jacoby, Author and Senior Fellow at the 1991 David P. Forsberg, Secretary, Executive Office Manhattan Institute of Health and Human Services, 2004 John Gannon, Staff Director, Commonwealth of Massachusetts U.S. House of Representatives, 1990 Bruce Carnes, Director of Planning and Budget, Select Committee on Homeland Security Office of Nationalrug D Control Policy 2003 Governor Mitt Romney, 1989 Edward J. Logue, CEO, Logue Boston, Commonwealth of Massachusetts former Director of the Boston Redevelopment 2002 Fred Siegel, Professor of History, Authority The Cooper Union for the dvancementA of 1988 Raymond Flynn, Mayor of Boston Science and Art, New York City, and 1987 William Bulger, Senate President, Senior Fellow, Progressive Policy Institute Commonwealth of Massachusetts 2001 Heather MacDonald, Senior Fellow, 1986 Ira Jackson, Commissioner, The Manhattan nstituteI Department of Revenue, 2000 Rev. Dr. Floyd H. Flake, Senior Pastor, Commonwealth of Massachusetts Allen African Methodist Episcopal Church and former U.S. Representative to Congress 12 WORCESTER, MASS. BUSINESS MONDAY, APRIL 9, 2012 On the job

Age: 32 Stephen D. Eide Time in job: 4 years Resident of: Acton Senior research associate, Originally from: Richmond, Va. WORCESTER, MASS. The Research BureauBUSINESS Family: Married, three children MONDAY, APRIL 9, 2012 WORCESTER, MASS. BUSINESS MONDAY, APRIL 9, 2012

WORCESTER, MASS. BUSINESS MONDAY, APRIL 9, 2012 OnOnOn thethethe jobjobjob Age: 32 Age: 32 Time in job: 4 years StephenStephen D. EideEide TimeAge: 32 in job: 4 years TimeResident in job: 4 yearsActonof: Acton SeniorStephen research D. associate, Eide Resident of: Senior research associate, OriginallyResidentOriginally of: from: Acton from: Richmond, Richmond, Va. Va. Senior research associate, Originally from: Richmond, Va. TheThe ResearchResearch Bureau Bureau Family:Family: Married, Married, three three children children The Research Bureau Family: Married, three children

T&G Staff/RICK CINCLAIR Stephen D. Eide, whose background is in political science and philosophy, says his work as a senior research associate at The Research Bureau is “always intellectually stimulating.”

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WhatWhat are difficulties some of your do otheryou face responsibilities? when you’re putting together a study? tious.” Do youin aget gotcha-style any response and we’re to yournot out reports? to get anyone. We don’t want to be conten- “I have a weekly radio column on WCRN radio and I handle inquiries from tious.” “We don’t want to make mistakes, so it’s important to check the facts. I also “Yes, we do, and many people appreciate what we’re doing; however, we do “Ithe have press a weekly and radiothe general column onpublic.” WCRN radio and I handle inquiries from What kind of subjects do you like to report on? theworry press aboutand the misreading general public.” things when I’m working on an analysis. Many times, get someWhat pushback kind of subjects from people do you and like organizations to report on? that don’t like the positions there’s a lot of data that I have to deal with so I have to carefully whittle down “I havewe to takeadmit“I on have thatcertain to I admit like matters. thatresearching I like For researching example, dorkier dorkierwe issues, often issues, examine like like the the union Worcester Worcester issues pen penand- - the information. Presentation is also important. You want the report to be read- sion systemsometimes orsion the system city’sthe unions or bond the letcity’s rating.” us bondknow rating.” that they don’t particularly care for our find- CompiledableCompiled andby reporter notby reporter Bronislausboring. Bronislaus B. You Kush try B.to Kush tell a story.” ings. Organizations like ours have been described as watchdogs. We work to make our reports fact-based and we look for the common good. We don’t operate 13 in a gotcha-style and we’re not out to get anyone. We don’t want to be conten- What are some of your other responsibilities? tious.” © Copyright 2012 Worcester Telegram & Gazette Corp., 20 Franklin St., Worcester, MA 01615. Reprinted with permission. For reprint information call 508.793.9262. © Copyright 2012 Worcester Telegram & Gazette Corp., 20 Franklin St., Worcester, MA“I 01615.have a Reprintedweekly radio with permission.column on ForWCRN reprint radio information and I handlecall 508.793.9262. inquiries from the press and the general public.” What kind of subjects do you like to report on? “I have to admit that I like researching dorkier issues, like the Worcester pen- sion system or the city’s bond rating.” Compiled by reporter Bronislaus B. Kush

© Copyright 2012 Worcester Telegram & Gazette Corp., 20 Franklin St., Worcester, MA 01615. Reprinted with permission. For reprint information call 508.793.9262. WRRB Officers, Executive Committee, Staff & Board of Directors

Chairman of the Board Board of Directors Michael Mulrain Lawrence B. Adams2011-2012Robert E. Johnson, Ph.D. Robert J. Anderson, Esq. CPA Will Kelleher Vice Chairman David Angel, Ph.D. Richard Kennedy Karen Duffy Michael P. Angelini, Esq. Richard Leahy Dennis Berkey, Ph.D. James B. Leary, Esq. Mark Bilotta Robert G. Lian, Esq. Vice President for Finance John E. Brooks, S.J. Karen E. Ludington, Esq. Brian Thompson Richard Burke Jennifer Luisa Jack P. Calareso, Ph.D. Francis Madigan, III Treasurer Gail Carberry, Ed.D. Peter McDonald, Ed.D. George W. Tetler III, Esq. Steven Carpinella Neil McDonough Francesco C. Cesareo, Ph.D. Joseph McManus Clerk Barbara Clifford Martin D. McNamara Demitrios M. Moschos, Esq. Christos Cocaine Philip R. Morgan Ronald N. Cogliano Michael A. Mudd J. Christopher Collins, Esq. Robert Z. Nemeth Executive Committee Members P. Kevin Condron James D. O’Brien, Jr., Esq. Brian J. Buckley, Esq. Anthony Consigli John O’Brien Sandra L. Dunn P. Scott Conti Andrew B. O’Donnell, Esq. Bruce Gaultney Timothy Crimmins, Jr. JoAnne O’Leary W. Patrick Hughes Ellen Cummings Kevin O’Sullivan Frederic Mulligan James Curran Deborah Packard Nicholas Smith Andrew Davis Francis D. Paquette Peter J. Dawson, Esq. James F. Paulhus John J. Spillane, Esq. Ellen S. Dunlap Deborah Penta Gayle Flanders Weiss, Esq. Jack Dutzar, M.D. John Pranckevicius Charles J. Faris Charles Ribakoff Staff: Aleta Fazzone William J. Ritter, Esq. Roberta R. Schaefer, Ph.D. Thomas G. Field, III, Esq. Todd Rodman, Esq. President Allen W. Fletcher Mitchell Sanders, Ph.D. Stephen D. Eide, Ph.D. Richard Foote, Esq. Eric H. Schultz Senior Research Associate David Forsberg J. Robert Seder, Esq. Jean C. DeIeso, Director of Tim Garvin Edwin T. Shea, Jr. Operations & Programs Gerald M. Gates Philip O. Shwachman Lisa Kirby Gibbs Michael Tsotsis David R. Grenon Russell Vanderbaan J. Michael Grenon Robert J. Vaudreuil Abraham W. Haddad, D.M.D. Mark Waxler Jeffrey W. Hillis Janice B. Yost, Ed.D. 14 Foundations Research Professor Bollus Lynch Alden Trust Benefit Development Group Davis Advertising Daniels Foundation Blue Cross Blue Shield of MA F.W. Madigan Company, Inc. Ellsworth Foundation Fletcher Tilton PC Grasseschi Plumbing Fletcher Foundation FLEXcon Highland March Fuller Foundation Morgan-Worcester, Inc. Honey Farms Greater Worcester Community Foundation NStar Lauring Construction Company, Inc. Harrington Foundation UniBank Lian, Zarrow, Eynon & Shea Health Foundation of Central Mass United Bank Merit Construction Alliance Hoche-Scofield Foundation Millbury Savings Bank McEvoy Foundation Research Associate P.L. Jones & Associates, P.C. Stoddard Charitable Trust Bay State Savings Bank Pojani, Hurley, & Ritter Wyman-Gordon Foundation Beechwood Hotel Quaker Agency of MA, Inc. Builders Systems Inc. Seder & Chandler Corporations Carruth Capital, LLC Sole Proprietor, Inc.

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15 Timothy Crimmins, Jr. Neil McDonough In-Kind Gifts Ellen Cummings Michael McFarland Assumption College James Curran Joseph McManus Beechwood Hotel Melvin Cutler Martin McNamara Bowditch & Dewey Gilbert Davis Philip Morgan Checkerboard, Ltd. Peter Dawson Demitrios Moschos City of Worcester Government Channel Elizabeth Dean James Moynihan D3 Synergy Graphic William Densmore Michael Mudd DCU Center Karen Duffy Frederic Mulligan Fallon Community Health Plan Ellen Dunlap Michael Mulrain Greenberg, Rosenblatt, Kull & Bitsoli Sandra Dunn Robert Nemeth Massachusetts College of Pharmacy & Jack Dutzar John O’Brien Health Sciences Charles Faris James O’Brien, Jr. PENTA Communications, Inc. Aleta Fazzone Dr. & Mrs. John O’Connor Seder & Chandler Gayle Flanders Weiss Andrew O’Donnell Telegram & Gazette Allen Fletcher Kevin O’Sullivan Unum Warner & Mary Fletcher Deborah Packard Worcester Business Journal Richard Foote Francis Paquette David Forsberg James Paulhus Thomas S. Green Tim Garvin Deborah Penta Public Service Awards Gerald Gates John Pranckevicius Sponsors Bruce Gaultney Charles Ribakoff Assumption College Dr. Wayne Glazier William Ritter Beechwood Hotel David Grenon Todd Rodman Checkerboard, Ltd. Arthur & Micah Chase J. Michael Grenon Steve Rotman DCU Center Dr. Abraham Haddad Eric Schultz Ecotarium James Heald, II J. Robert Seder Hanover Theater Jeffrey Hillis Philip Shwachman Mechanics Hall W. Patrick Hughes Edward Simsarian Music Worcester John Hunt Nicholas Smith NSTAR Nason Hurowitz John J. Spillane, Esq. Saint Gobain Will Kelleher Peter Stanton Sharfmans Richard Kennedy Alan Stoll Sole Proprietor Lisa Kirby Gibbs George W. Tetler III, Esq. Telegram & Gazette Agnes Kull Brian Thompson Tower Hill Botanic Garden Richard Leahy Russ Vanderbaan Worcester Art Museum Robert Lewis Robert Vaudreuil Worcester Credit Union Robert Lian Mark Waxler Worcester Historical Museum Ann Lisi & Joel Greene David Woodbury Worcester Sharks Stephen & Valerie Loring Janice Yost Worcester Tornadoes Karen Ludington Every effort has been made to ensure the Dennis Lyons accuracy of these lists. If we made an error, Francis Madigan, III please let us know. Thank you. Peter McDonald

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17 PolarBev.com

Polar Beverages is proud to support The Research Bureau.

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Their outstanding independent analysis is respected by businesses, the city manager, his executive team, poli- ticians and public employees. Their essential studies help keep the Worcester community sustainable and a viable place to do business and live.

Polar Beverages has called Worcester our home since 1882. Worcester is an ideal location for our business, but to help us succeed Worcester must remain com- petitive with the rest of the country. Thus we admire the Research Bureau’s use of best practices to help the city remain competitive. Their studies on health care reform, pensions and education have helped create an informed debate.

We view our commitment as the leadership sponsor of The Research Bureau as a way to say thank you to bureau staff members and board of directors for their dedication to the long-term well-being of our great community.

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