COVERING LETTER Respected Sir/Madam, This Is Mrs. SAPNA A.K

COVERING LETTER

Respected Sir/Madam,

This is Mrs. SAPNA A.K.Pankaj, MBA in Hospital and Healthcare Management from

SYMBIOSIS INTERNATIONAL UNIVERSITY, PUNE. I look forward to make a career with your esteemed organization.

Having a 16 year experience in healthcare Industry from which 8 yrs in hospital management & quality as Quality & operations manager along with NABH

ACCREDITATION COORDINATOR in corporate group of Hospitals and adding to this 8 yrs clinical experience in various hospitals.

I would like to further enrich my experience by sharing and gaining the same through my association with your organization.

Thanks & Regards,

Mrs.Sapna A .K Pankaj

Present address C/o flat no.304 Kailash tower, Kaushambi Ghaziabad-201010

Mobile: 09755155982 , 8962789105

Mail: [email protected], [email protected]

Willing to Relocate: YES

RESUME

Mrs.Sapna A.K.Pankaj Mobile No. 9755155982 Email: [email protected]

PERSONAL DETAILS :

 Father’s Name : Mr. Gautam.D.Chahande.  Marital Status : Married  Husband’s Name : Mr.Amar Kishore Pankaj  Date of Birth : 06 June 1981  Gender : Female  Nationality : Indian

CAREER OBJECTIVE: Seeking a position to utilize my skills and abilities in the health care system that offers professional growth while being resourceful, innovative and flexible.

QUALIFICATIONS

PROFESTIONAL:-

1. POST GRADUATE DIPLOMA IN MEDICAL LAW AND EITHICS (2019-20) :

APPLIED FOR THE PGDMLE FORM NATIONAL LAW SCHOOL ,BANGLORE

2. MASTER IN BUSINESS ADMINISTRATION IN HOSPITAL AND HEALTH CARE MANGEMENT(MBA):-

MBA-HHC(2007-2009) FROM SYMBIOSIS INSTITUTE OF HEALTH SCIENCES, S.B ROAD, PUNE.(regular, full time course)

3. 3 YRS. GNM FROM GOVT.MEDICAL COLLEGE , NAGPUR 4. NABH ACCERIDITATION CORDINATOR 5. CERTIFICATE IN INTERNAL QUALITY AUDITOR BY QUIMPRO HEALTHCARE,MUMBAI

EDUCATION:-  B.Sc IN BIOCHEMISTRY FROM DR.AMBEDKER COLLEGE, NAGPUR- NAGPUR UNIVERSITY IN Yr 2005 WORKING EXPERIENCE:

1. Quality Head: Patiala Heart Institute, Patiala (Jan.18 to 2nd aug.2019)  Visit 3 days in a week to hospital  Completed a Pre-entry level NABH of hospital  Completed the Full accreditation for SHCO stands.  Taking of all the responsibility of the Quality department as a head.  Independent Healthcare Project consultant (Projects in hand): - Umeed Multispeciality Hospital ,Sangrur,Punjab A small healthcare organization is getting ready for SHCO NABH accreditation as a NABH consultant.

- NABH consultant for MGM Eye hospital (Tertiary care eye hospital), Raipur project was started in the month of March-2018 . Successfully completed the ECO-NABH IN FEB.2019 . Visit hospital for 4 days once in 2 month . Online Skype review of NABH team 2 times in a month

2. A part of hospital management consultancy: working as a Consultant for new hospital project as a quality and NABH consultant to comply on the structural and legal standards. Corporate Hospital Tie up: Working on a joint venture projects with upcoming new hospital with corporate hospital from Hyderabad

********************************************************************************* 3. Quality and healthcare training consultant - Quality protocols training and implementation of quality management system in few hospitals of Raipur - Conducted one day conference on the awareness of new rules on Bio medical waste management 2016 with Govt. Medical College, Raigarh under the guidance of SEIAA Chairman and district pollution control board. - Projects done on home healthcare at Raipur under the name HospiCARE with about 1yr association.

*************************************************************** 4. Hospital Management consultant : KC multispeciality hospital Raipur - Visit 3 days in a week from 2nd Dec.2015 to June.2016 - 130 beded hospital started in sep.2015 - Help management to establish all quality protocol and quality stand.as per NABH norms - Organizing and system implementation of all management departments - Hospital statistics analysis for develop new business policy for marketing department and directors - Conducted the corporate hospital tie up project planning with KIMS hospital Hyderabad delegation with KC hospital management.

*********************************************************************** 5. RITEE group of Institutions,Raipur (2nd Feb.2015 to 20th Feb.2016)  GM operations & projects for 50 beded hospital - Responsibility: - New project planning for 50 beded hospital including 6 bed trauma unit,2 OT and 5 beded critical care on the NH 6 and within the college campus - Project started for planning, designing, bugeting,up to commissioning - SWOT analysis - Feasibility study - Part of hospital design with engineers team to help them to understand the hospital specification and standards - Medical equipment purchase - Manpower planning - Part of strategic planning for Business with board of directors - Preparation of quality protocols, mission, vision, values and SOP for the same - Help license department for licensing process

 Healthcare consultant for health sciences institute: - Preparation for healthcare courses like paramedical ,skill council, BSS and hospital management - Course design as per university rules and govt. norms - Proposal submission in person to various govt. offices in directorate of health, university, AICTE ,in Raipur, Delhi, Chennai etc - Preparation for inspection with college team - Marketing and launching strategy for healthcare courses with marketing department - Tie up of various healthcare industry faculty for teaching - Tie up with corporate hospitals for the training and placements - Weekend courses launched for healthcare working professionals - ************************************************************************* 6. Quality Manager: 1st july-2013- 28th Feb.2015 HOD of quality department Narayana Hrudayalaya-MMI Hospital, (250 Beded, Multispecialty Hospital) Raipur RolesandResponsibility: o Started the quality department in thehospital o Implementation of NABH stand. in hospital o Prepare the policies and manuals for the organization. o Implementation of all quality indicators as per NABH stand. and monitoring o Responsibility towards the preparation of MIS and conduction ofvarious committee meeting o Implementation of various audit in the organization o Prepare the training and development team for training through train the trainer programme o Responsible for all quality activities inthe organization. o Legal compliances o HIC team lead o Event planner and coordinatorof Nurses day, Hospital Annualday(NH fiesta), various motivational activity for all staffs o Additional corporate responsibility to guide and look after the quality activity of NH Jamshedpur, NH Ahmadabad, NH Guwahati. o Train the quality coordinators of all 3 units in the quality process through Video conferencing o Visits to the 3 unit to conduct the internal audit o Additional responsibility handled from management of Medical record department ,canteen anddietetics *******************************************************************************

7. QUALITY MANAGER & HOD (Sep.2010 –July 2012) NABH Accreditation coordinator RAMKRISHNA CARE HOSPITAL, RAIPUR (250 Beded, Multispecialty Hospital)

 As a NABH Accreditation coordinator started work from scratch and received the NABH ACCREDITATION from Quality council of India and NABH. Job profile:-  Implemented all quality standards as per NABH in the form of quality management system(QMS)  Trained all the staffs as a trainer of various mock drills, disaster drills etc Designed and implemented emergency code system for the better safety of patients and employees.  Designed and implemented various clinical and non clinical audit systems and strictly monitored the compliance as per benchmarks.  Formed internal auditors’ team and trained them for the Quarterly internal audit system (QIAS) as Head of Internal Quality Audit Department.  Every month conducted all review meetings of all departments with management and implemented corrective and preventive action for the improvement(CAPA)  Corrected various quality formats for patient care to minimize the paper work in organization.  Prepared Departmental SOP’s and Manuals and all policies as per the hospital stands.  Conducted regular training for all staffs on NABH stands. and SOP’s ,policies as per departmental Manuals  Implemented and monitored the compliance of SOP  Yearly revised all SOP and Manuals for any changes and corrections.  Conducted regular patient feedback audit and report to management with corrective actions for the improvement in patient care services.  Regularly conducted various workshops on Hospital Infection Control ,ACLS &BLS, competitions, quizzes etc  Conducted exams for the staffs on various topics.  Helped HR (training and development) to scheduling for various classes and On-job training for all the staffs  Helped HR to set their KRA & KPI for all departments on the basis of NABH stands.  Every month conducted review meetings from Infection Control team and report submitted to management with necessary actions  Conducted regular training on HIC for the Nursing as well HK staffs.  Every month prepared MIS for corporate office and management.  Conducted and arranged all monthly management and quality meetings and presentations on monthly hospital statists for the future strategy.  Additional Responsibilty:  License officer: - Handled all Hospital Licenses, statutory requirements as per NABH stand. - License application, compliance and renewals. - Custodian of all original licenses.  In-charge of Medical Record Department - - Restructured and developed MRD as per SOP and Statutory requirement. - Implemented the medical record audits on the NABH stands and CAPA on the same - Started the UHID and ICD coding for medical records. - Helped to conduct the mortality meetings with all consultants and resident doctors Every month submitted the Information to the Local Govt. on medical record statistics ****************************************************************** 8. Quality (AAO) (Jan 2009 – Aug.2010) CARE HOSPITAL, NAGPUR (110 Beded, Multispecialty Hospital)  Received the NABH accreditation from Quality Council of India (QCI) & NABH  Worked as an ASSISTANT ADMINISTARTIVE OFFICER (AAO) of Administration and Quality Department.  Coordinated with National Accreditation Board for Hospital and Healthcare Providers (NABH) and dealt with the all activities regarding accreditation.  Monitored all hospital departments’ quality indicators and present the data and their analysis in all management meetings.  Trained all staffs on the NABH guidelines, standards and hospital policies and procedures and also on departmental SOP.  Conducted various audits on monthly and quarterly basis and send their report to corporate office.  Headed the CSSD department as In-charge of central sterilization supply department.  Organized various teaching classes and workshops on relevant subjects or topics for all departments as a part of on-job training.

9. Research assistant ( July 2006 – June 2007) NATIONAL AIDS RESERCH INSTITUTE, (NARI):-  A clinical trial on the Visual Inspection with Acetic Acid for HIV + Ve patients.

 One year experience as Research assistant on VIA PROJECT from18th July2006 to 30th June 2007 in NATIONAL AIDS RESERCH INSTITUTE, Pune 10. Sparsh Urology & Kidney Hospital Dhantoli Nagpur from May 2005 to Jan 2006 11. Midas Hospital Ramdaspeth Nagpur from Feb 2004 to Jan 2005 12. Crescent Hospital & Research Institute Dhantoli Nagpur from Sep 2001to Jan 2004

PROFESSIONAL SKILL:  As an independent NABH consultant for the hospital and as well for eye care organization.  As a part of educational institutions acquire the knowledge for preparing proposal to commissioning of healthcare, paramedical courses etc  Hands on experience in the small hospital project planning and designing.  As a NABH accreditation coordinator I am capable to design and implement the NABH standards in the Hospitals.  I am professionally sound in managing the hospital staffs with good managerial skills and necessary medical knowledge which helps to formulate innovative ideas and their implementation.

TRAINING AND PROJECTS

 One month training in the Public Health Department of Pune Municipal Corporation (PMC).  One week training in MD INDIA (TPA) head office in Pune.  One week in-house training of Management of NGO.  Ten days in-house training form EMCURE PHARMA on various topics related to pharma management.  Two and a half months training in CARE HOSPITAL, Nagpur  PROJECT: - Structural and system design for OPD,CARE Hospital, Nagpur  THESIS:- Structural and system design of hospital for 21st century EXTRA CURRICULUM ACTIVITIES &ACHIEVEMENT

 Organized and attended all the conferences with CARE CORPORATE on the topics of Team work , Leadership, Effective management, etc  Conducted the 7days Hospital infection control programme for all staffs in Ramkrishna CARE Hospital, Raipur.  Conducted interactive 1 day workshops for various department like OT, Pharmacy, Nursing, HR, Maintenance and all the departments of Administration etc  Organized the 3 days “INTERNAL QUALITY AUDITOR TRAINING” with QIMPRO HEALTH CARE one of the professional group of quality drivers in India and trained 25 staffs as a Internal Auditor for in-house audit system.  Attended the 1 day conference in Mumbai on VICTORIES AND CHALLENGES- NABH” which is organized by QCI & QIMPRO.  Participated in various health care seminars and conferences on Quality, Law of healthcare, NABH, Current trends in healthcare, Health Insurance etc in MBA course.

The information provided above is true to the best of my knowledge.

Date:

Place: (Mrs. Sapna A.K. Pankaj )