16 20 22 Swachh Survekshan “MSME Sustainable (ZED) Virtual Learning - Acquiring Knowledge 2021 Certification” Scheme in a State of Stagnation www.udyogmanthan.qcin.org UDYOG MANTHAN A Marathon of Focused Webinars on Promoting Quality and Productivity in Indian Industry 4th January - 2nd March 2021 QUALITY INDIA A QCI PUBLICATION | January - March 2021 EDITOR’S NOTE Bodies (ULBs) in monitoring service level progress and their performance against targets. Total number of ULBs covered was 4,320. Dear Friends To be able to reach out to the masses in every corner of the country, ensuring maximum citizen To take forward Hon’ble PM’s vision of Aatmanirbhar participation, the Citizen Feedback was put live across Bharat, DPIIT organized a two-month long webinar various media – Swachhata App, Swachh Survekshan series in association with QCI and NPC called ‘Udyog website, MyGov portal. Other ways to participate Manthan’ from 4th Jan 2021 to 2nd March 2021 to in the process were the helpline number installed foster a mindset of Quality inspired productivity by the Ministry – 1969 and QCI’s Vote For Your City across Indian industry. This collaborative exercise App, through which citizens also participated in the was conducted with active support of DoC, BIS, TIC feedback process in huge numbers, making the spirit Council, CII, ASSOCHAM and other industry chambers of a true ‘Jan Andolan’ come alive. The social media and various sectorial Ministries. This inspiring campaigns for Swachh Survekshan focused on the Dr. Ravi P. Singh exercise has culminated into some extremely useful aspect through hashtags like #मेरा शहर मेरी िजम्मेेदारी insights and recommendations, which will soon be Secretary General and #MyCityMyResponsibility. The data compiled will released by DPIIT. Quality Council of India be shared with the Ministry and the results will be announced soon. 46 focused brainstorming discussions were held, where over 400+ speakers, 3500+ participants During this quarter, we hosted four Virtual Quality and 20k+ audience on various media platforms Conclaves (4th, 5th, 6th & 7th) on different themes participated, with an impressive social media outreach namely, “Reconfiguration of School Education in the of about 1 crore. The series focused on the champion Light of National Education Policy (NEP) – 2020”, sectors and also included sectors from the sub-sectors “Automobile Sector: Enhancing Quality”, “Pursuit of identified by DPIIT (e.g. Furniture, Air Conditioners, Excellence in Healthcare” and “Quality Breakthrough Fisheries, Aluminum, Steel, Set Top Boxes, EV by Implementing Digital Transformation” jointly components and Integrated Circuits, Ethanol, Ceramics with PHD Chamber of Commerce and Industry. GIZ, & Glass, Robotics, Drones, Televisions, Closed Circuit SDMC and Horticulture Department supported the Cameras, Toys, Sporting Goods, Gym Equipment). The conclaves. All these conclaves drew together a range discussions revolved around quality, productivity and of perspectives and approaches in addressing the competitiveness of Indian industry. challenge of continuous quality improvement through the analysis and application of best practices. QCI is also part of Hon’ble PM Narendra Modi’s Swachh Bharat Mission-Urban, as the implementing Our efforts in making the Quality Movement a ‘Mass agency for Swachh Survekshan, an annual survey of Movement’ has been quite encouraging and we cleanliness, hygiene and sanitation in 4360 urban believe that the impetus that has been created in the cities and towns across India. The Survekshan has last few years has made and will continue to make been conducted at the behest of the Ministry of strong imprint on the quality journey in our country. Housing & Urban Affairs. From sanitation to waste segregation and treatment, the survey ensured continued participation of States and Urban Local Thanks! OUR DIVISIONS 20 22 26 30 RACB DEPARTMENT FOR PROMOTION OF INDUSTRY AND INTERNAL TRADE MINISTRY OF COMMERCE & INDUSTRY GOVERNMENT OF INDIA “MSME Sustainable (ZED) Virtual Learning - Project Analysis & Research Analysis Certification” Scheme of Acquiring Knowledge Documentation (PAD) and Capacity Building Ministry of Micro, Small & in a State of Division (RACB) Division Medium Enterprises (MSME) Stagnation OUR BOARDS NABL NABET NBQP National National National Board Accreditation Accreditation Board For Quality Board For Testing For Education And Promotion And Calibration Training Laboratories A Marathon of Focused 40 56 Sector-Specific Webinars An initiative arising from the Hon’ble Prime Minister’s Vision for “Atmanirbhar Bharat” and “Vocal for Local” 06 34 NABH 48 NABCB 60 National National Accreditation Accreditation Board Board For Hospitals For Certification And Healthcare Bodies 16 Providers MEMBER’S WRITE 79 SIPOC Model A Six-Sigma Tool 83 Romancing With Risk 86 Sustaining The Reputation 87 Quality Risk Management: The Foundation of Risk-Based Thinking (RBT) in Iso 9001:2015 89 Managing Quality in Software 92 Design Thinking for Higher Education in India Editorial Team: Sanjay Singh | Shagufta Parveen Design: Nidhi Batra DEPARTMENT FOR PROMOTION OF INDUSTRY AND INTERNAL TRADE Udyog Manthan will be a harbinger of change in the way MINISTRY OF COMMERCE & INDUSTRY GOVERNMENT OF INDIA we work, in our mindset & will truly be remembered for the base that it will set for India to engage as a global player with high productivity & high quality. Sh. Piyush Goyal Hon. Minister of Railways, Commerce and Industry and Consumer Affairs, Food and Public Distribution A Marathon of Focused Sector-Specific Webinars Udyog Manthan was a two-month long marathon series of focused, sector-specific webinars. The initiative was one of India’s largest and most diverse brainstorming exercises on increasing Quality and Productivity across various sectors in consumers goods, industrial goods and services. The two main pillars of any Indian Industry sectors and build a brainstorming exercise that will take PM’s fill global markets with its products. We sectors (e.g. Furniture, Air Conditioners, An initiative manufacturing driven economy mass scale movement of awareness vision of Aatmanirbhar Bharat forward. want Indian products to win the hearts of Fisheries, Aluminum, Steel, Set Top are Quality and Productivity. Many on quality and productivity. To people around the world”. Boxes, EV components and Integrated arising from the countries have used this in the take forward Hon’ble PM’s vision Over a period of two months, 46 focused Circuits, Ethanol, Ceramics & Glass, past (e.g. Japan) and even today are of Aatmanirbhar Bharat, a two- brainstorming discussions were held, The participants were thrilled to hear his Robotics, Drones, Televisions, Closed Hon’ble Prime using this to attract world Investors month long webinar series, Udyog where over 400+ speakers, 3500+ thoughts on the Indian Industry owing Circuit Cameras, Toys, Sporting Goods, and Manufacturers (e.g. Bangladesh Manthan was organized from 4th participants and 20k+ audience on to his years of enriching experience at Gym Equipment). The speakers for Minister’s Vision and Vietnam). India needs to build Jan 2021 to 2nd March 2021 to various media platforms participated, crucial positions with the Government. sessions included Regulators, Industry the same pillars for manufacturing foster a mindset of Quality inspired with an impressive social media outreach He remarked that the resilience and Associations, Public and Private Sector for “Atmanirbhar excellence. The key for India is Productivity across Indian Industry. of about 1 crore. These webinars received determination the Indian industry has Leaders, Certification Bodies and to create awareness among the This collaborative exercise was an an enthusiastic response, and many have shown over the last 9 months of COVID Laboratories, and other eminent subject Bharat” and manufacturers across the chain initiative of the Department for recommended having further deeper is very encouraging and has shown matter experts. i.e. raw material, intermediate and Promotion of Industry and Internal engagements for implementation of the the world, capacity of India and Indian “Vocal for Local” finished products manufacturers. Trade (DPIIT), in association with recommendations received during these Industry. He complimented the team Many eminent dignitaries from Industry, Hon’ble Prime Minister has also Department of Commerce (DoC), sessions. at DPIIT, Quality Council of India and Academia and Government like Hon’ble emphasized that ‘Made in India’ Quality Council of India (QCI), all other partners associated for the Minister of State, Shri Som Prakash, Presiding the inaugural session of the products should not only meet National Productivity Council tremendous efforts put in to organise Shri Adil Zainulbhai (Chairman, QCI), Dr. Udyog Manthan, Shri Piyush Goyal, global demand but also get greater (NPC), Bureau of Indian Standards the 2 months-long series of webinars. Guruprasad Mohapatra (Secretary, DPIIT), Hon’ble Minister of Commerce and global acceptance by building (BIS), TIC council, Confederation A one-minute promotion film on Udyog Dr. Vandana Kumar (JS, DPIIT), Shri R Industry, called upon the Indian credibility. A key step in this of Indian Industry (CII), Federation Manthan was launched in the inaugural Mukundan (MD and CEO Tata Chemicals), industries to focus on improving Quality process of improving quality and of Indian Chambers of Commerce session and circulated on all social media Shri Vikram Kirloskar (VC, Toyota and Productivity