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Swachh Survekshan “MSME Sustainable (ZED) Virtual Learning - Acquiring Knowledge 2021 Certification” Scheme in a State of Stagnation

www.udyogmanthan.qcin.org UDYOG MANTHAN A Marathon of Focused Webinars on Promoting Quality and Productivity in Indian Industry

4th January - 2nd March 2021

QUALITY INDIA A QCI PUBLICATION | January - March 2021 EDITOR’S

NOTE Bodies (ULBs) in monitoring service level progress and their performance against targets. Total number of ULBs covered was 4,320.

Dear Friends To be able to reach out to the masses in every corner of the country, ensuring maximum citizen To take forward Hon’ble PM’s vision of Aatmanirbhar participation, the Citizen Feedback was put live across Bharat, DPIIT organized a two-month long webinar various media – Swachhata App, Swachh Survekshan series in association with QCI and NPC called ‘Udyog website, MyGov portal. Other ways to participate Manthan’ from 4th Jan 2021 to 2nd March 2021 to in the process were the helpline number installed foster a mindset of Quality inspired productivity by the Ministry – 1969 and QCI’s Vote For Your City across Indian industry. This collaborative exercise App, through which citizens also participated in the was conducted with active support of DoC, BIS, TIC feedback process in huge numbers, making the spirit Council, CII, ASSOCHAM and other industry chambers of a true ‘Jan Andolan’ come alive. The social media and various sectorial Ministries. This inspiring campaigns for Swachh Survekshan focused on the Dr. Ravi P. Singh exercise has culminated into some extremely useful aspect through hashtags like #मेरा शहर मेरी िजम्मेेदारी insights and recommendations, which will soon be Secretary General and #MyCityMyResponsibility. The data compiled will released by DPIIT. Quality Council of India be shared with the Ministry and the results will be announced soon. 46 focused brainstorming discussions were held, where over 400+ speakers, 3500+ participants During this quarter, we hosted four Virtual Quality and 20k+ audience on various media platforms Conclaves (4th, 5th, 6th & 7th) on different themes participated, with an impressive social media outreach namely, “Reconfiguration of School Education in the of about 1 crore. The series focused on the champion Light of National Education Policy (NEP) – 2020”, sectors and also included sectors from the sub-sectors “Automobile Sector: Enhancing Quality”, “Pursuit of identified by DPIIT (e.g. Furniture, Air Conditioners, Excellence in Healthcare” and “Quality Breakthrough Fisheries, Aluminum, Steel, Set Top Boxes, EV by Implementing Digital Transformation” jointly components and Integrated Circuits, Ethanol, Ceramics with PHD Chamber of Commerce and Industry. GIZ, & Glass, Robotics, Drones, Televisions, Closed Circuit SDMC and Horticulture Department supported the Cameras, Toys, Sporting Goods, Gym Equipment). The conclaves. All these conclaves drew together a range discussions revolved around quality, productivity and of perspectives and approaches in addressing the competitiveness of Indian industry. challenge of continuous quality improvement through the analysis and application of best practices. QCI is also part of Hon’ble PM Narendra Modi’s Swachh Bharat Mission-Urban, as the implementing Our efforts in making the Quality Movement a ‘Mass agency for Swachh Survekshan, an annual survey of Movement’ has been quite encouraging and we cleanliness, hygiene and sanitation in 4360 urban believe that the impetus that has been created in the cities and towns across India. The Survekshan has last few years has made and will continue to make been conducted at the behest of the Ministry of strong imprint on the quality journey in our country. Housing & Urban Affairs. From sanitation to waste segregation and treatment, the survey ensured continued participation of States and Urban Local Thanks! OUR DIVISIONS 20 22 26 30 RACB DEPARTMENT FOR PROMOTION OF INDUSTRY AND INTERNAL TRADE MINISTRY OF COMMERCE & INDUSTRY GOVERNMENT OF INDIA “MSME Sustainable (ZED) Virtual Learning - Project Analysis & Research Analysis Certification” Scheme of Acquiring Knowledge Documentation (PAD) and Capacity Building Ministry of Micro, Small & in a State of Division (RACB) Division Medium Enterprises (MSME) Stagnation

OUR BOARDS

NABL NABET NBQP National National National Board Accreditation Accreditation Board For Quality Board For Testing For Education And Promotion And Calibration Training Laboratories A Marathon of Focused 40 56 Sector-Specific Webinars An initiative arising from the Hon’ble Prime Minister’s Vision for “Atmanirbhar Bharat” and “Vocal for Local”

06 34 NABH 48 NABCB 60 National National Accreditation Accreditation Board Board For Hospitals For Certification And Healthcare Bodies 16 Providers MEMBER’S WRITE 79 SIPOC Model A Six-Sigma Tool

83 Romancing With Risk

86 Sustaining The Reputation

87 Quality Risk Management: The Foundation of Risk-Based Thinking (RBT) in Iso 9001:2015

89 Managing Quality in Software

92 Design Thinking for Higher Education in India

Editorial Team: Sanjay Singh | Shagufta Parveen Design: Nidhi Batra DEPARTMENT FOR PROMOTION OF INDUSTRY AND INTERNAL TRADE Udyog Manthan will be a harbinger of change in the way MINISTRY OF COMMERCE & INDUSTRY GOVERNMENT OF INDIA we work, in our mindset & will truly be remembered for the base that it will set for India to engage as a global player with high productivity & high quality.

Sh. Piyush Goyal Hon. Minister of Railways, Commerce and Industry and Consumer Affairs, Food and Public Distribution A Marathon of Focused Sector-Specific Webinars

Udyog Manthan was a two-month long marathon series of focused, sector-specific webinars. The initiative was one of India’s largest and most diverse brainstorming exercises on increasing Quality and Productivity across various sectors in consumers goods, industrial goods and services.

The two main pillars of any Indian Industry sectors and build a brainstorming exercise that will take PM’s fill global markets with its products. We sectors (e.g. Furniture, Air Conditioners, An initiative manufacturing driven economy mass scale movement of awareness vision of Aatmanirbhar Bharat forward. want Indian products to win the hearts of Fisheries, Aluminum, Steel, Set Top are Quality and Productivity. Many on quality and productivity. To people around the world”. Boxes, EV components and Integrated arising from the countries have used this in the take forward Hon’ble PM’s vision Over a period of two months, 46 focused Circuits, Ethanol, Ceramics & Glass, past (e.g. Japan) and even today are of Aatmanirbhar Bharat, a two- brainstorming discussions were held, The participants were thrilled to hear his Robotics, Drones, Televisions, Closed Hon’ble Prime using this to attract world Investors month long webinar series, Udyog where over 400+ speakers, 3500+ thoughts on the Indian Industry owing Circuit Cameras, Toys, Sporting Goods, and Manufacturers (e.g. Bangladesh Manthan was organized from 4th participants and 20k+ audience on to his years of enriching experience at Gym Equipment). The speakers for Minister’s Vision and Vietnam). India needs to build Jan 2021 to 2nd March 2021 to various media platforms participated, crucial positions with the Government. sessions included Regulators, Industry the same pillars for manufacturing foster a mindset of Quality inspired with an impressive social media outreach He remarked that the resilience and Associations, Public and Private Sector for “Atmanirbhar excellence. The key for India is Productivity across Indian Industry. of about 1 crore. These webinars received determination the Indian industry has Leaders, Certification Bodies and to create awareness among the This collaborative exercise was an an enthusiastic response, and many have shown over the last 9 months of COVID Laboratories, and other eminent subject Bharat” and manufacturers across the chain initiative of the Department for recommended having further deeper is very encouraging and has shown matter experts. i.e. raw material, intermediate and Promotion of Industry and Internal engagements for implementation of the the world, capacity of India and Indian “Vocal for Local” finished products manufacturers. Trade (DPIIT), in association with recommendations received during these Industry. He complimented the team Many eminent dignitaries from Industry, Hon’ble Prime Minister has also Department of Commerce (DoC), sessions. at DPIIT, Quality Council of India and Academia and Government like Hon’ble emphasized that ‘Made in India’ Quality Council of India (QCI), all other partners associated for the Minister of State, Shri Som Prakash, Presiding the inaugural session of the products should not only meet National Productivity Council tremendous efforts put in to organise Shri Adil Zainulbhai (Chairman, QCI), Dr. Udyog Manthan, Shri Piyush Goyal, global demand but also get greater (NPC), Bureau of Indian Standards the 2 months-long series of webinars. Guruprasad Mohapatra (Secretary, DPIIT), Hon’ble Minister of Commerce and global acceptance by building (BIS), TIC council, Confederation A one-minute promotion film on Udyog Dr. Vandana Kumar (JS, DPIIT), Shri R Industry, called upon the Indian credibility. A key step in this of Indian Industry (CII), Federation Manthan was launched in the inaugural Mukundan (MD and CEO Tata Chemicals), industries to focus on improving Quality process of improving quality and of Indian Chambers of Commerce session and circulated on all social media Shri Vikram Kirloskar (VC, Toyota and Productivity undertake brainstorming productivity is to foster a quality and Industry (FICCI), The Associated platforms in both Hindi and English. Kirloskar Motor Ltd.), Dr. Jaideep Prabhu sessions for India to get recognition driven mindset. Chambers of Commerce and (Jawaharlal Nehru Professor of Indian as high quality, efficient manufacturer, The series focused on the champion Industry of India (ASSOCHAM) and Business and Enterprise, Cambridge trader and service-provider. Emphasizing sectors (across manufacturing and First step in this direction would other industry chambers. We at QCI University) spoke at the opening and the need for quality and productivity, services) and also included sectors from be to understand the challenges feel delighted to be at the forefront closing ceremonies. Shri Goyal quoted Prime Minister who the sub-sectors identified by DPIIT which and opportunities concerning of this one-of-a-kind industrial productivity and quality across had said, “India does not want to merely are not covered under the champion

6 JANUARY - MARCH 2021 QUALITY INDIA QUALITY INDIA JANUARY - MARCH 2021 7 The webinars garnered media praise and were covered by PIB, many leading national newspapers like The Hindu Business Line, ET, FT, Livemint, The Pioneer (Print) and regional dailies. Media houses like Network 18, ANI covered Udyog Manthan on their television prime times. Social media coverage has also been impressive with more than a crore impressions on social media. Posts on Udyog Manthan were regularly published by DPIIT and QCI on Facebook, LinkedIn, Twitter, Instagram and re shared by HCIM’s office and Udyog Manthan partners. Everyday different pre- webinar and post-webinar creatives were made by QCI’s media team to keep up the engagement on all platforms.

The Udyog Manthan webinars were hosted on webex for registered participants from the industry (https:// udyogmanthan.qcin.org/) and also streamed live on YouTube channels of QCI and NPC.To make the discussion more engaging and informative, QCI team had prepared sector briefs for all sectors as a pre- webinar read. These were then used by panelists to prepare their address. Many questions sent by the participants across various platforms were taken up during the course of the webinars. Speakers and Each webinar was a moderated panel participants both wrote to the Udyog Manthan team discussion that lasted for about 2 hours at QCI expressing their delight on being a part of and delved deep into issues related to this first-of-a-kind event. Members of the Indian quality and productivity in the sector. The Industry felt that such brainstorming sessions should webinar was started by an official from happen at least once in every 6 months.Smaller the concerned ministry and he/she laid players were especially happy that Industry stalwarts down the context for the discussion. The and representatives from Certification Councils discussion was then led by a moderator and Industry Bodies answered their queries. Larger and panelists deliberated on sector companies in various sectors like Furniture, Footwear specific issues and gave recommendations. etc have assured that they will guide the smaller The panels were diverse and included players in replicating best practices in improving speakers from both small and large- Quality and Productivity - which is a unique outcome scale industries, experts in the sector, of the series. The feedback forms sent received an senior government officials, independent aggregate rating of 4.3+/5 by participants. consultants, academics etc. Many high- profile International speakers (list in The suggestions came up during the Manthan have appendix) graced the webinars of various been compiled sector-wise as a compendium of sectors and gave valuable insights on recommendations on quality and productivity for the global best practices in improving Quality government to consider in making policy changes and and Productivity that can be transposed in industry to act upon. The contents of the compendium the Indian Context. are a reflection of the high-quality deliberations in each sector and show that a lot of ground was covered across a short span of 2 hours in each webinar. The compendium will serve as a guidebook for future policies by helping us understand specific issues related to quality, productivity, and their possible solutions across 45 diverse sectors. QCI will leave no stone unturned in assisting the government in implementing the suggestions that have been compiled in the compendium, and with the right initiatives taken by both government and industry, Indian products and services will soon become the most sought after.

8 JANUARY - MARCH 2021 QUALITY INDIA QUALITY INDIA JANUARY - MARCH 2021 9 Few High Profile Panelists

• Anil Goel, MD, Hettich India [Furniture] • Pramath Raj Sinha, Founder + Chairman, Harappa

• Rudra Chatterjee, Chair FICCI Furniture Committee Education [Education Services] and Chairman, Luxmi Group [Furniture] • Dr. Vidya Yeravdekar, Principal Director of Symbiosis

• Manas Majumdar, Partner and National Leader – Oil Society [Education Services] and Gas, Chemicals, KPMG India [Chemicals and • Sivanesan Ramachandran, President, Ashok Leyland Petrochemicals] [Automotive and Auto Components]

• Rene Van Berkel, UNIDO [Chemicals and • Mrs. Arti Khosla, Founder and CEO, Centre of Snapshots Petrochemicals] Assessments for Excellence [Education Services] from QCI’s • Zarir Langrana, Executive Director and President • V Sridhar, VP, Honda Motorcycles [Automotive and - Global Chemicals Business at Tata Chemicals Auto Components] YouTube [Chemicals and Petrochemicals] • Capt Sandeep Mehta, President, Adani Ports and SEZ channel • V.R. Sharma, Managing Director, Jindal Steel and Ltd [Shipping] Power Ltd. [Steel] • Dr. Anjan Ray , Director, Council of Scientific and • Ramesh Agarwal, Chairman, Agarwal Movers and Industrial Research- Indian Institute of Petroleum Packers [Transport and Logistics Services] [New and Renewable Energy, Ethanol]

• Suresh Sethi, Managing Director and CEO designate - • Mr. Rajinder Bhatia, President and CEO, Bharat Forge NSDL e-Governance Infrastructure Limited [Financial [Aerospace and Defence] Services] Click here • Mr. Subrata Karmakar, President-Head, Robotics and to play the video • Siva S Ramann, MD and CEO, National E-Governance Discrete Automation Business, India; ABB India Ltd. Services Ltd [Financial Services] [Robotics]

• Ms. Nipa Sheth, Founder and Managing Director, Trust Group [Financial Services]

List of Sessions International Speakers

• Toys • IT & ITeS • Construction • Mr. Kelvin Chan, Director and Principal Consultant, • Mr Hideki Aoki, Management Consultant, Japan • Leather and Footwear • Medical Value Travel • New & Renewable Energy Teian Consulting International (Education Services) Productivity Centre (ESDM) • Furniture • Accounting & Finance Services • Air Conditioners • Sporting Goods • Communication Services • Fisheries • Mr. Hiroshi Tachikawa, Managing Director, Propharm • Mr. Harnek Singh, President, Asia Pacific Quality • Chemicals and Petrochemicals • Construction & Related • Aluminium Japan Co., Ltd. Country (Environmental Services) Organisation (Construction) • Gym Equipment Engineering Services • Set Top Boxes • Mr. George Wong, MD and Principal Consultant, • Dr. AKM Nowsad Alam, Dept. of Fish Technology of • Food Processing • Environmental Services • EV Components & Integrated • Tourism & Hospitality Services • Financial Services Circuits Hoclink Systems and Services (Transport and Logistics Bangladesh Agriculture University (Fisheries) Services) • Steel • Education Services • Ethanol • Dr. James Chen, Professor, Department of IEEM (Set • Drones • Railways • Ceramics & Glass • Mr. Dialah Hokosuja Hutabalian, Organization Top Boxes) • Automotive & Auto • Robotics • Textiles and Apparels Effectiveness Specialist (Pharma and Medical Devices) • Dr. Niak Wu Koh, CEO and Director, Cosmiqo • Audio Visual Services Components • Televisions • Gems and Jewellery • Pharmaceutical and Medical • Aerospace & Defense • Dr. Carlo Bellini, Director, Health Innovation International Pvt. Ltd. (Robotics) Devices Performance Consulting Pty. Ltd, Australia (Pharma • Transport and Logistics • Quality in government • Mr Kazuteru Kuroda, Senior Consultant, Productivity • Biotechnology processes and Medical Devices) Services Centre (Robotics) • Capital Goods • ESDM • Quality in government • Mr. Pauzi Hanipi (Automotive and Auto Components) • Legal Services • Closed Circuit Camera processes & Closing Session • Shipping

10 JANUARY - MARCH 2021 QUALITY INDIA QUALITY INDIA JANUARY - MARCH 2021 11 Media Coverage https://world360news.com/en/udyog-manthan-webinars-series- Division Name Designation quality-council-india-national-productivity-council-and-industry 4 QCI Adil Zainulbhai Chairman Divisions QCI Dr. RP Singh Secretary General https://www.timesnownews.com/business-economy/industry/ ZED Dr. A Raj Senior Director article/udyog-manthan-govt-organises-webinars-to-promote-quality- ZED Dr. Ramanand N Shukla Director productivity-in-indian-industry/703329 10 ZED Dr. Mahavir Tiwari Deputy Director Teams ZED Satinder Pal Kaur Assistant Director https://www.aninews.in/news/national/general-news/udyog-manthan- ZED Shishir Bharadwaj Technical Expert to-be-organized-from-jan-4-to-march-220210103163034/ ZED Kriti Mukherjee Junior Associate 50+ Policy Unit - PPID Rudraneel Chattopadhyay Project Manager https://indiaeducationdiary.in/a-marathon-of-focused-webinars- Professionals Policy Unit/Core team Kaveri Singh Junior Associate for-promoting-quality-and-productivity-in-indian-industry-udyog- manthan-begins/ https://www.outlookindia.com/newsscroll/govt-organises-udyog- manthan-to-promote-quality-productivity-in-indian-industry/2004828 https://www.thehindubusinessline.com/economy/future-of-indian- industry-hinges-on-quality-productivity-goyal/article33512008.ece https://pib.gov.in/PressReleasePage.aspx?PRID=1686564 https://in.news.yahoo.com/udyog-manthan-organized- jan-4-110249852.html https://www.gktoday.in/question/what-is-the-name-of-the-webinar- serried-launched-b https://react.etvbharat.com/english/national/bharat/udyog-manthan- to-be-organized-from-jan-4-to-march-2/na20210103180257084 https://ind.news/udyog-manthan-to-be-organized-from-jan-4-to- march-2/ https://www.livehindustan.com/business/story-udyog-manthan- marathon-is-organised-to-increase-productivity-3727603.html https://pib.gov.in/PressReleaseIframePage.aspx?PRID=1686225 Policy Unit - PPID T. Krishnaraj Junior Associate Policy Unit - PPID Shivangi Jain Analyst https://www.civilhindipedia.com/blogs/blog_post/a-marathon-of- Policy Unit - PPID Aditya Verghese Project Associate focused-webinars-for-promoting-quality-and-productivity-in-indian- Policy Unit - PPID Arpita Alawadhi Junior Associate industry-udyog-manthan-begins Policy Unit - PPID Ridhima Singh Analyst Policy Unit - PPID Angelina Roy Analyst https://www.bhaskarhindi.com/city/news/centralized-special-webinar- Policy Unit - PPID Rajshree Bhadauria Analyst meerthon-udyog-manthan-launched-to-increase-productivity-and- Policy Unit - PPID Anishka Aggarwal Junior Analyst quality-of-indian-industries-201823

12 JANUARY - MARCH 2021 QUALITY INDIA QUALITY INDIA JANUARY - MARCH 2021 13 The webinar series Policy Unit - PPID Prakarsh Diwaker Junior Associate was a large exercise Policy Unit - PPID Aditi Jain Analyst in collaboration, Policy Unit - PPID Arpita Mehta Junior Analyst which spanned across Policy Unit - PPID Hemangini Pande Project Associate Policy Unit - PPID Paras Midha Project Associate multiple boards, Policy Unit - PPID Rashi Sharma Junior Associate divisions and teams Policy Unit - PPID Swati Prasad Management Trainee within QCI. Policy Unit - PPID Aishwarya Grover Project Associate Policy Unit - PPID Anshika Sahu Management Trainee PPID Saransh Project Manager PPID Vidur Dewan Project Manager Core Team - PPID Aditya Lakshman Program Director Core Team - PPID Akshita Singh Junior Associate Core Team - PPID Chandni Jindal Junior Associate An Online, Core Team - PPID Mohit Padhy Project Associate Core Team - PPID Shreya Agarwal Junior Associate Multi-Sectoral, NBQP CK Biswas CEO Nationwide NBQP Amit Singh Deputy Director NBQP Prasoon Misra Assistant Director Brainstorming NBQP Pooja Shukla Assistant Director Exercise NBQP Priyanka Maithani Assistant Director NBQP Shruti Gupta Administrative Officer Udyog Manthan was NBQP Kokila Gaur Sr. Executive Assistant organised completely Contributed By NBQP Ashutosh Kumar Analyst TCB Alok Jain Director, TCB online and promoted TCB Rituparna Mukherjee Junior Analyst across multiple social TCB Seerat Singh Management Trainee media channels, TCB Rohit Varshney Project Associate generating TCB Ranvijay Bihari Deputy Director PADD Dr. Manish Pande Head PADD PADD CS Sharma Joint Director, PADD- QCI 3 million+ Kaveri Singh, PPID PADD Aayushi Dhawan Junior Associate impressions across PADD Ajita Srivastava Administrative Officer platforms. PADD Arul Jason Project Associate PADD Reeti Mahobe Junior Associate PADD Shivesh Sharma Executive Officer Media Akash Agrawal Project Manager Media Pooja Singh Junior Associate Design Nidhi Batra Junior Associate IT Gurpreet Singh Junior Associate T. Krishnaraj, PPID IT Jasminder Singh Junior Associate PR Sanjay Singh Advisor

14 JANUARY - MARCH 2021 QUALITY INDIA QUALITY INDIA JANUARY - MARCH 2021 15 create awareness among all sections which citizens also participated in the on waste, etc. through a process of society about the importance feedback process in huge numbers, of direct observation and citizen of creating and promoting more making the spirit of a true ‘Jan Andolan’ feedback. sustainable and habitable cities. It come alive. • Calling: The assessors, coming from also aims to foster a spirit of healthy various regions across India and The social media campaigns for competition among towns and cities. fluent with their native languages Swachh Survekshan focus on QCI is actively conducting virtual other than Hindi and English, interactions with States and ULBs to the aspect through hashtags like evaluate the information received familiarise them with various facets #मेरा शहर मेरी जिम्मेदारीand through calls with the ULBs and of the survey such as assessment #MyCityMyResponsibility. examine whether the kind of methodology, survey process and questions asked to them fill in the indicators and also, clarifying their criteria of assessment. doubts about the survey, in case any. QCI Teams at Work • Scoring: The final scoring and ranking after the assessment is done in further 15 days after the Survekshan To keep the survey backed up with ends. Citizen Feedback relevant information and constant updates from more than 4,000+ ULBs • Media: Given that citizen across India, QCI deployed teams participation is a very crucial with different beats to leave no stone component of this survey, social “Cleaning up the unturned in reaching every corner of media and other traditional media the country. Owing to COVID-19 safety channels are strategically used at country cannot norms, the feedback process has been National, State and City levels in made more citizen-friendly, contact- order to educate and incentivise India’s step be the sole the citizens about the survey and What is Swachh Survekshan? free and completely digitalised. towards Swachhata responsibility its objectives. The team also aims to reinforce mass participation Various surveys and polls are conducted for The following teams at QCI make the of sanitation in the Swachh Survekshan 2021 customer satisfaction, diet & exercise, consumer assessment possible: through various crowdsourcing and behaviour, social networking, department workers. Do • Documentation: Throughout the participation-friendly campaigns. performance, etc., on a daily basis. But have you “When there year, ULBs are expected to maintain ever heard about a survey of cities being ranked as citizens have no • The team is working tirelessly to the monthly progress documents at per their Swachhata Quotient? role in this? We ensure the project is delivered is both inner ULB level. Then they are required to without any time overrun or the upload the documents by a given Launched as a part of Hon’ble PM Narendra have to change quality being compromised. time period, which are studied for and outer Modi’s Swachh Bharat Mission-Urban, the Swachh verification by the documentation Survekshan is an annual survey of Cleanliness, this mindset” team. However, in case any more cleanliness, it Hygiene and Sanitation in urban cities and towns documents are required to support Assessment Process across India, the sixth edition of which is being -Narendra Modi, PM approaches the assessment process, the team conducted by Quality Council of India at the can ask for it during the quarterly It takes a great deal to assess a behest of the Ministry of Housing & Urban Affairs assessment. ULBs are given 48-hour country with a population of around godliness” (MoHUA). From sanitation to waste segregation and Well, the Swachh Survekshan 2021’s window to upload the same, sending 138.9 crore in terms of its Hygiene treatment, the survey has been ensuring continued primary emphasis has been laid on the an alert to the respective states. and Sanitation. However, through – Mahatma Gandhi participation of States and Urban Local Bodies In case of any failure to upload citizens’ duties towards Swachhata of Ministry’s clearly stated guidelines and (ULBs) in monitoring service level progress and the documents, zero progress is their cities. The campaign invites the parameters, the process has been made outperform the highest targets each time. considered for that particular time citizens of India to put on the suit of efficient and hassle-free. period before taking the average of Swachhagrahi and be the superstars all three months for the quarter. The basic marking scheme for the their cities need. To be able to reach overall assessment has remained the out to the masses in every corner of • Quality Check: The team, consisting The Aim same this time. Cities, hence, will be the country, ensuring maximum citizen of scorers and research managers, performs the quality check through ranked out of a total of 6,000 marks It aims to encourage large-scale citizen participation, the Citizen Feedback is photographs received from the like in 2020, while each quarter participation, ensure sustainability of initiatives live across various media – Swachhata field and respective ULBs. It holding 2,000 marks. However, the App, Swachh Survekshan Website, taken towards garbage-free and open defecation- involves checking of cleanliness Ministry has revised the data collection MyGov Portal. Other ways to participate free cities, provide credible outcomes validated of drains and water bodies, plastic criteria and its weightage in 2021 – in the process are the helpline number by third-party certification, institutionalise waste management, managing of citizen voice (30 per cent or 1,800 installed by the Ministry – 1969 and existing systems through online processes and construction and demolition works marks), Service Level Progress (SLP) QCI’s Vote For Your City App, through

16 JANUARY - MARCH 2021 swachhsurvekshan2021.org | QUALITY INDIA QUALITY INDIA JANUARY - MARCH 2021 17 that includes sustainable sanitation, cleanliness. In terms of winners, Indore campaigns, among others, namely, Vani Murthy, Cleanliness Activist processing and disposal of waste and has been winning ‘India’s Cleanest City’ #ThodaBohotHai, #BadaEasyHai, Temsutula Imsong, Bollywood segregated waste collection (40 per award for the last four consecutive #BleedGreen, which collectively have Actor Dia Mirza, Fashion Designer cent or 2,400 marks) and certification years. garnered a reach of more than 95 lakh. Rahul Mishra, Chess Grandmaster (30 per cent or 1,800 marks). Vidit Gujarathi, Plogman of Through #ThodaBohotHai, we want India Ripu Daman Bevli, Actress to deliver the message that lesser Ritika Anand, Mrs India Shweta Influence people for the right thing! Tell your story on how you Key Social Media consumption is quite sufficient for the Chaudhary, and Philanthropist are reducing waste in your life, using #ThodaBohotHai. What’s New? Campaigns planet to breathe better and easier. Chinu Kwatra. The campaign saw humongous traction Under Swachh Survekshan 2021, from common citizens, doing their #BadaEasyHai emphasises The social media campaigns aim five new categories have been bit towards lessening consumption on the aspect of how ‘easy’ it to reiterate the key messages on introduced to enhance the competition on an everyday basis, as well as could be to clean our cities, to Swachhata, thereby motivating citizens further – PRERAK DAUUR SAMMAN. various influencers and environment segregate waste or to vote for our to take up greater ownership of the DAUUR stands as an abbreviation, enthusiasts. Giving example of some cities if we collectively take the cleanliness of their cities and the differentiating the awards, for Divya anecdotes, they spoke about their responsibility. Bollywood actors country at large. This effort is further (Platinum), Anupam (Gold), Ujjwal respective initiatives taken towards a Shilpa Shetty Kundra and Anil being reinforced by an extensive use (Silver), Udit (Bronze) and aaRohi sustainable living. Few of the names Kapoor joined the campaign too of social media platforms like Twitter, (Copper). Under this ranking, cities and are Education Reformist Sonam through TV ads and social media. Facebook and Instagram by QCI to ULBs will be assessed on the following Wangchuk, Composting Enthusiast launch and sustain three major online parameters:

• Segregation of waste (wet, dry & hazardous) • Processing capacity against wet waste generated • Processing of wet waste • Processing/recycling dry waste • Construction and demolition waste processing • Percentage of waste going to the landfill • Current sanitation status

A Brief History of Swachh Survekshan

The Swachh Survekshan, which now is claimed to be the world’s largest urban cleanliness survey, was initiated in 2016, wherein only 73b cities were assessed on the Swachhata Quotient. The assessment area rose 434 cities, 4,203 cities and 4,237 towns and cities in 2017, 2018 and 2019 respectively. The survey in 2020 assessed around 4,041 ULBs and cities, 62 cantonment boards and 92 Ganga towns for their

18 JANUARY - MARCH 2021 QUALITY INDIA QUALITY INDIA JANUARY - MARCH 2021 19 The Ministry of MSME is in the of the vision of an ‘Atmanirbhar Phase 1 Bharat’. process of re- For Manufacturing MSMEs registered on The new avatar of the ZED Scheme UDYAM. This phase will focus largely on launching the Zero is expected to have bigger and maximizing inclusion of manufacturing better incentives & benefits and MSMEs and taking them through the Defect Zero Effect the ZED Standard has moved journey of ZED. from a maturity assessment to (ZED) Scheme as a conformity assessment model where an MSME, after registering “MSME Sustainable and taking the “ZED Pledge”, can Phase 2 apply for a specific Certification Inclusion of Service Sector MSMEs. (ZED) Certification” Level, Bronze or Silver or Gold. This phase will also strive to integrate Once the MSME conforms to all those MSMEs (manufacturing and Scheme, with QCI the requirements of the Level Service Sectors) who are registered applied for, they will be issued to continue as the under a State Government protocol/ a Certification which will be system but not on UDYAM. From valid for a period of 3 years with Implementing this phase onwards, additional one Surveillance assessment information regarding MSME in between. Achieving any ZED Agency. operations/performance may be Certification will unlock many collected so as to create a National incentives and benefits for an MSME Competitiveness Index. In MSME that includes (but not this phase, it is also envisaged to limited to) Subsidized handholding assist the ZED Certified MSMEs to The basic rationale of the Government support, Financial Assistance obtain international certifications, as support to MSMEs for undertaking in Testing/Quality/Product necessary for international markets MSME Sustainable (ZED) Certification Certification amongst others, apart and making provisions to align the ZED is to assist in enhancing their quality from the financial subsidy on the Certification with the international and at the same time emphasize that cost of ZED Certification. certifications for its global acceptance. the goods being manufactured have minimal impact on the environment. The intent of this initiative remains This will not only have numerous The Scheme is the same, i.e. to encourage and enable social benefits in terms of training MSMEs for manufacturing of quality of labour, creation of knowledge, proposed to be products using latest technology, increased productivity, introduction of tools & to constantly upgrade their new production equipment/methods implemented processes for achievement of high in manufacturing etc. but will also quality and high productivity with the boost the confidence of foreign buyers in 2 Phases: least effect on the environment. and investors in goods and services produced in India. “MSME Sustainable (ZED) MSMEs are the backbone of the economy and therefore ensuring their competitiveness is critical. As the MSMEs are amongst the strongest Certification” Scheme drivers of economic development, innovation and employment, it becomes imperative to strengthen their ecosystem. The ZED initiative is of Ministry of Micro, Small & envisioned by the Government of India to enhance MSME competitiveness and transform them as National and Medium Enterprises (MSME) International Champions thereby contributing towards the realization -ZED Team @QualityCouncilofIndia @QualityCouncil qualitycouncilofindia Quality Council of India (QCI)

20 JANUARY - MARCH 2021 QUALITY INDIA QUALITY INDIA JANUARY - MARCH 2021 21 Training and Capacity Building (TCB) cell is pleased to announce the launch of its newly developed website (https://tcb.qcin. org/) with an aim to reach out to Virtual people around the Trainings: globe faster and A step • On the with ease. International forward Women’s Day, TCB towards conducted a webinar We have also for the women employees on continuous ‘Journey towards leadership- developed Women perspective’ focusing learning on workplace equality from new Learning the women point of view. This initiative was a step forward Management • During the quarter, TCB conducted towards making the women more several virtual training programs confident, aware and making the System available on various Accreditation and workplace more women friendly. Certification standards like ISO/ at https://equest. IEC 17020, ISO/IEC 17021, ISO/IEC • For this summer, in addition to 17065, and ISO/IEC 17025. ISO the training on Accreditation & co.in/ where 15189, ISO 13485 and more with Certification Standards we have an attendance of 600 participants. launched various other trainings the learners can The programs included an covering the general domain as exclusive training for Public well. The topics include: register to the Health Engineering Department, Himachal Pradesh; Hindustan • The Effective Consultant course of their Petroleum Corporation Limited • Value, Ethic, Governance and (HPCL); Hindustan Aeronautic Personal Etiquette choices through an Limited (HAL), two sessions for • Vendor Risk Management Rural Drinking Water & Sanitation easy registration (From Due Diligence to Regular Virtual Learning - Department, Karnataka and a Monitoring) session for a Private Organization. process. • Demand Driven MRP • In addition to this, TCB jointly • Science and art of decision- Acquiring Knowledge with other Boards/Divisions of making QCI, conducted various webinars • Cyber Security / online trainings through the eQuest portal where around 300 • Measurement and Analysis – A in a State of Stagnation participants were present. necessary Infrastructure for MSMEs

@QualityCouncilofIndia @QualityCouncil qualitycouncilofindia Quality Council of India (QCI)

22 JANUARY - MARCH 2021 QUALITY INDIA QUALITY INDIA JANUARY - MARCH 2021 23 • Digital Marketing • We have continued the streak of Manufacturers/Artisans. The centre has • Cost of Quality – A tool for running the Continuous Quality been conducting training, technical developing Business Case for Improvement (CQI) on SWAYAM seminars and workshops for technical Quality Improvement Initiatives (eLearning platform of Ministry of upgradation for Manufacturers and Education). CQI is running its third Artisans of the local area and also • Fraud Risk Management batch which commenced in the promoting ODOP (One District One month of January Product) and the session was delivered • TCB is organizing a 3-day virtual as a part of the same series. training on ‘Six Sigma Lean Green Belt’ with a view to help organizations and their people TCB’s to set extremely challenging Our Reach improvement goals and objectives. Engagement across Borders in imparting knowledge on • Under the World Bank sponsored ‘National Quality Infrastructure Quality Development Project’, a twinning arrangement was finalised with QCI for providing expansion of Accreditation Scope, Training & Capacity Building Programme of Ethiopian Accreditation Body ‘Ethiopian National Accreditation Office (ENAO)’, Ethiopia, regarding which an online training on ISO/ IEC 17021 (sub-scope- Quality Management System and Environmental Management System) was conducted during 10-12 March for 22 potential ELearning: assessors of ENAO. The training was also followed by an online Towards a new evaluation of the participants. era of Skill and Capacity • In addition to everything, TCB presented its activities Building including virtual training, eLearning modules and capacity building engagement to the member delegations (NABs / NAFPs) from the SAARC • A new eLearning program Member States in the last SAARC Expert Group on ‘Awareness of Biomedical Waste’ Accreditation (SEGA) meeting by The Physikalisch- is developed and is running Technische Bundesanstalt (PTB- Germany). SEGA smoothly on eQuest. This is pursue the work relating to Accreditation in the in continuation of our earlier • The director of TCB was a part TCB Director delivered a session at region in collaboration with PTB- Germany, under the eLearning program on ‘Solid of the team that conducted the Metal Handicraft Service Centre, SAARC-PTB MoU. APAC (Asia Pacific Accreditation Waste Management’. The program Moradabad -- an establishment by Cooperation) evaluation of Kyrgyz Initial Evaluation for Certification – Product, Process, and touches upon the basic theoretical the Ministry of Textile, Government of Center of Accreditation (KCA); Services (ISO/IEC 17065) & Inspection (ISO/IEC 17020). aspects, and emphasizes on the India for providing Quality Services to The Kyrgyz Republic as Team The team included Alok Jain (Director TCB) as Team applied Bio-Medical waste areas Handicraft Exporters, Manufacturers Leader. The APAC Evaluation Leader and four Evaluators each from A2LA (USA), NCA and Artisans. Here, he focused on the • eQuest is pleased to share of KCA Kyrgyzstan covered the (Kazakhstan), Standards Malaysia, and MNAS (Mongolia). topic ‘Quality Infrastructure (Metrology that currently 50 programs are re-evaluation for Testing & and Accreditation)’ during a one-day available on the portal and are Calibration (ISO/IEC 17025) and program where he addressed the Local receiving staggering responses

24 JANUARY - MARCH 2021 QUALITY INDIA QUALITY INDIA JANUARY - MARCH 2021 25 VOLUNTARY CERTIFICATION SCHEMES

PROJECTS

NGCMA GLP CELL NEW INITIATIVES Voluntary Certification Scheme for Medicinal Plant Produce (VCS-MPP) of the SAARC for considering its Voluntary Certification UDYOG MANTHAN acceptance. Scheme for Traditional (PADD’S • In order to test the feasibility of Community Healthcare CONTRIBUTION) the Scheme, 12 projects have Providers (VCS-TCHP) been assigned for the demo plots which have been in various phases • The Scheme offers a uniform of registration with the approved and standardized assessment certification bodies. framework for TCHPs who manage various streams of health Voluntary services (jaundice, common AYUSH Mark Scheme ailments, poisonous bites, bone Certification setting, arthritis, and traditional birth attendants) based on their Schemes traditional knowledge, experience, and expertise.

Voluntary Certification • A total of 374 TCHPs certified Scheme for Medicinal Plant under the Scheme till date out of Produce (VCS-MPP) which, 66 TCHPs certified within • At the behest of the Department the reporting period. of AYUSH, a voluntary product • QCI, at the behest of National • The Scheme is finding traction certification scheme for AYUSH Medicinal Plant Board (NMPB), with the Ministry of Culture & products to enhance consumer GoI has developed and designed Tribal Affairs. a voluntary certification scheme confidence was designed by for medicinal plant produce. The Quality Council of India. Under aim of the VCS-MPP is to introduce the Scheme, any manufacturing India Good Agricultural unit can obtain certification from Good Agricultural Practices Practices (IndGAP) Scheme (GAP) and Good Field Collection a designated Certification Body Practices (GFCP) for medicinal (CB) and will be under regular plants to enhance confidence in surveillance of the certification the quality of India’s medicinal body. The Scheme has two levels plant produce among the buyers of certification: Standard and and consumers. Premium.

• The National Medicinal Plant • AYUSH Mark Technical Committee Project Analysis & • QCI realizes that the best way Board, Ministry of AYUSH granted meeting was held on 14 Jan 2021 to improve the prospects of QCI the Capacity Building & to review the current scheme. agriculture in the country is to Scheme project for the marketing A total of 66 clients and 4950 address food safety, workers’ Documentation (PAD) and promotion of the VCS- products are certified under health and safety, environment MPP Scheme. Till date we have AYUSH Mark Scheme. Out of management, and quality of compiled 45 Package of Practices, 4935 products, 3177 products produce. For this, QCI came up conducted 37 workshops and are certified under Premium and with the IndGAP Scheme that Division 1773 products are certified under presented the Scheme to the not only assists the big farmers SAARC Agriculture Secretariat Standard Mark, till date. but also helps the small holders

@QualityCouncilofIndia @QualityCouncil qualitycouncilofindia Quality Council of India (QCI)

26 JANUARY - MARCH 2021 QUALITY INDIA QUALITY INDIA JANUARY - MARCH 2021 27 the regulator for RPAS, on 17 SDG Mapping and Impact • Three agencies were such applications and 5 re-certification September 2020 in presence of Study of Trinitea empanelled in the first phase of applications received for GLP Shri Amber Dubey, JS, Ministry of empanelment namely SK Mittal & Certification. 1 JCC conducted Civil Aviation. • QCI has developed the concept Co., IRClass Systems & Solutions during this reporting period. of mapping of standards to Pvt Ltd and IGEP Trust. NCPCR-QCI • 2 Certification Bodies (CBs) have SDGs, known as the ‘Sustainable MoU was signed on 28th January, been granted provisional approval Development Goals Mapping and 2021. The second phase of - TQ Cert Services (01 October Analysis Programme’ (SDG MAP). empanelment is underway. New Initiatives 2020) and UL India (15 January It aims at organisations - public 2021). QCI initiated the process and private, and standards (with of developing a NPNT test tool to • United Nations Development special focus on voluntary/private Third-party Evaluation validate compliance of the RPAS Programme (UNDP): The UNDP sustainability standards). of National Mission on India Good Agricultural Practices (IndGAP) Scheme before they are certified. approached QCI to help them with Cultural Mapping and the design and development of • The mapping of the UN SDGs Scheme for Access and Benefit to practice good agricultural as 2 CBs approved under the STAR to the standard translates the Roadmap - Ministry of Sharing as per the National practices in their farm. Scheme. SDGs and the relevant targets Culture Biodiversity Act 2002. UNDP Projects under those SDGs into specific • QCI seeks to benchmark IndGAP to • Desktop based evaluation done has completed the internal business actions applicable for the GLOBALG.A.P. for which APEDA has for the extension of the scheme administrative process to award Hygiene Rating Scheme of company by providing justification approved a grant to cover the cost International Crops on National Mission on Cultural the project to QCI. FSSAI of the SDGs mapped. of benchmarking. Benchmarking Research Institute for The Mapping, in conjunction with PPID. would result in improvement in • PADD developed a scheme for Semi-Arid Tropics (ICRISAT) • SDG Mapping report of Trinitea Report has been submitted to the quality of produce, awareness approval of Hygiene Rating has been approved by Indian Tea Ministry of Culture. regarding good agricultural Audit Agencies (HRAAs) with an • ICRISAT has awarded QCI a project Association and Solidaridad and Udyog Manthan practices and in reduction in the aim to help consumers make for design and development of Impact Study report has been transaction cost for exports. informed decisions regarding Smart Food Certification Scheme. submitted to them. (PADD’s food outlets where they prefer to MoU has been signed with ICRISAT NGCMA GLP • Project approved by the Spices eat by encouraging businesses for design and development of Contribution) Board for marketing and to improve hygiene and safety certification Scheme on ‘Smart Cell certification of projects under NCPCR Project standards. The recognised agency Food’ by Dr. Jacqueline d’Arros • 7th week of Udyog Manthan IndGAP. Project certification in will verify compliance with food Hughes, Director General and Dr. • QCI was entrusted upon by NCPCR • National Good Laboratory organised by PADD. Webinars IndGAP for spices would result in hygiene and safety procedures Ravi P. Singh, SG, QCI. to empanel fact-finding-cum-audit Practices Compliance Monitoring organised on 5 critical sectors: overall improvement in quality laid down by the Food Safety agencies for protection of child Authority (NGCMA) entered into New and Renewable Energy, Air of produce, awareness regarding and Standards Authority of India rights, particularly against child an MoU with Quality Council of Conditioners, Fisheries, Aluminium good agricultural practice and (FSSAI). QCI has observed a spurt Voluntary Certification labour in Indian Industry and India on 31 Dec 2013 for the and Set top Boxes. PADD also reduction in the transaction cost of enquiries from the various Supply chain. The empanelled effective implementation of facilitated the Drone Webinar as it for exports. Scheme for GI Goods entities to join the initiative by (VCS-GIG) agencies in turn will be conducting Good Laboratory Practices (GLP) had a strong connection with the applying as a HRAA. independent fact-finding exercises certification programme. PADD stakeholders while designing and and studies pertaining to sectors, developing the RPAS Scheme. Security sTar Agencies • PADD had submitted a Scheme assists the GLP program of the document comprising 15 industries, premises that are NGCMA. Rating Scheme (STAR) Certification Scheme for GI Products as a pilot to the prone to child labour in order to Department for Promotion of establish facts and to mitigate any • A total of 19 GLP inspections • QCI has designed the QCI-CAPSI Remotely Piloted Aircraft Industry and Internal Trade, non-compliance found during the conducted in the reporting Security sTar Agencies Rating Systems (RPAS) Ministry of Commerce and Industry studies. period. 1 GLP Scope Extn., 2 new (STAR) Scheme - a voluntary • QCI has launched the Certification for promoting the uptake of GI certification and quality rating Scheme for Remotely Piloted products that are either agri- programme for Private Security Aircraft Systems (RPAS), duly commodities or manufactured Agencies. Under the STAR scheme, approved by the Directorate items. Private Security Agencies will General of Civil Aviation (DGCA), be star rated on the basis of Ministry of Civil Aviation, • In principle approval received their capability levels to provide from DPIIT on the VCS-GIG scheme security services that meet submitted to them. customer and applicable statutory and regulatory requirements.

• Provisional approval granted to QACA and TQCert, making the tally

28 JANUARY - MARCH 2021 QUALITY INDIA QUALITY INDIA JANUARY - MARCH 2021 29 The division We conducted evaluation, data has mandate to interpretation and analysis of progress reports of on-going explore Research IMPRINT I, II and UAY projects as submitted by corresponding and Capacity Principal Investigators. The Building activities methodology for the evaluation of progress report of individual in the frontier projects has been developed based on characteristics areas relevant to parameters followed during the analysis of an R&D Research the organizational Program. mission. It is discussed that the projects sanctioned under IMPRINT–I, II and UAY schemes to Principal Investigators of IISc., IITs, NITs and Central Universities are enhancing During the period (Jan-March), the innovation quotient of India at division executed some significant large and is an excellent initiative works besides publishing technical that must be continued. The research paper in International Journal idea of involving Industry in the of repute as well as development research activities of academic of innovative online course module institutions is a welcome initiative on biomedical waste management, for the technology transfer and which is extremely viable in the utilization of institute/university current period of COVID-19 pandemic. talents for the welfare of the The division has adopted a unique society. This very prestigious collaborative approach to deliver real activity has been carried out time analysis of significant technical as jointly with NABET-QCI. well as research output about various projects sanctioned to different Boards and Divisions of QCI. TEQIP III Scheme

RACB Division, jointly with PPID, executed two very important Evaluation and schemes of NPIU, MoE, on Technical Education Quality Interpretation Improvement Program (TEQIP). However, during the reported period, detailed investigation has IMPRINT and UAY Scheme been carried out on employer of MoE and DST-SERB satisfaction. Employer’s feedback has been tabulated to understand Impacting Research Innovation and talent and innovative skill of Research Analysis Technology or IMPRINT was launched graduate engineers passed out by the President, Prime Minister and from TEQIP supported institutions. Education Minister on November 5, The analysis carries significant 2015. 17 Institutions, 10 Domains outcomes useful for exploiting and Capacity Building with 1 Objective - Accelerating teaching pedagogy for the benefit Innovation & Research were motivated of skill and innovation centric by identifying 10 technology domain efforts in technical institutions. (RACB) Division areas that could substantially impact Quality, Safety and Security of life both in urban and rural areas.

@QualityCouncilofIndia @QualityCouncil qualitycouncilofindia Quality Council of India (QCI)

30 JANUARY - MARCH 2021 QUALITY INDIA QUALITY INDIA JANUARY - MARCH 2021 31 New Initiatives Scholarly Articles Scheme for Translational and Advanced Research on Preparation, Microstructure, Dielectric Science (STARS) and Electrical Analysis of Fe-modified PZT piezoceramics; Springer, J. The division has developed an Mater Sci: Mater Electron; http://doi. independent proposal on evaluation of org/10.1007/s10854-020-05046-3 different research projects sanctioned (International Journal) to Scientists and Professors belonging to eminent institutions. This proposal Arvind Kumar, Vijayeta Pal and S. K. is technically accepted which may be Mishra executed further jointly with NABET- 1. Department of Applied Science, QCI. G.L.B.I.T.M, Greater Noida, India 2. School of Materials Science and A2K+ Proposal on Technology, IIT BHU, Varanasi, Technologies India 3. Quality Council of India, GOI, New This proposal is developed by the Delhi, India Division, which entirely implies to information related to patented Graphene Based Flexible Electronic technologies developed by the Devices; Quality India Magazine, Jan. scientists in the country. It is a 2021. scientific R&D proposal submitted to Ministry of Science for the approval. Rajbeer Sharma & S K Mishra

Evaluation of Quality Characteristics of Training Contributed Programs Subject RACB is heading this project in Chapters collaboration with NABET. Meetings and presentation with ITSM officials Development of innovative online have been organized and documents course module on Biomedical Waste have been collected. Questionnaire for Management (BMW) which is extremely evaluation of Quality Characteristics viable in the current period of COVID- of Training Programs have been 19 pandemic. developed and sent to ISTM for their views. Physical discussion on the questionnaire conducted as well. The survey statistics is planned keeping in view the submission of report by May 10, 2021.

32 JANUARY - MARCH 2021 QUALITY INDIA QUALITY INDIA JANUARY - MARCH 2021 33 JANUARY TO MARCH 2021

January 2021 BOARD UPDATES NABL Participated in SAARC Expert Group on Accreditation (SEGA) Meeting

NABL participated in the SAARC Expert Group on Accreditation (SEGA) meeting conducted in coordination with SAARC, SARSO and PTB, Germany on 19th – 20th January 2021.

The program witnessed participation from Accreditation Bodies in the SAARC economic region of Afghanistan, Bangladesh, Bhutan, India, Nepal, Sri Lanka and Pakistan.

One proficiency testing program in textile testing is to be conducted among the testing laboratories of all the economies to boost the acceptance of test results.

nabl-india.org

National Accreditation Board for Testing and Calibration Laboratories

Strives to strengthen the accreditation system accepted across the globe by providing high quality, value driven services, fostering APAC/ILAC MRA, empanelling competent assessors, creating awareness among the stakeholders, initiating new programs supporting accreditation activities and pursuing organisational excellence. NABL NABH NABET NABCB NBQP ARTICLES NABL Awareness Program Shri. Bharat Lal, Additional Secretary (Water), Ministry NABL – Supporting Partner of Jal Shakti, Government of India appreciated NABL for for Government Fertilizer providing the awareness session on ISO/IEC 17025 and NABL in Diagnostic Leadership Testing Laboratories on 21st requirements for Accreditation. Summit Jan 2021 NABL supported in the Diagnostic Leadership Summit on 19th-20th Feb 2021. NABL conducted awareness programs on ISO/IEC 17025: 2017 and NABL Accreditation for Fertilizer Testing Mr. N Venkateswaran, CEO, NABL spoke about NABL Laboratories of Ministry of Chemicals and Fertilizers through Mr. Chin-Keung Cheung was the Team Leader and evaluator Accreditation and the importance of Quality in diagnostic online platform. for Calibration field. sector and how NABL has come forward in support of all laboratories throughout the pandemic. More than 30 participants belonging to the Government Fertilizer Testing Laboratories of various states benefitted The Summit had informative discussion on varied topics like from the awareness program. Feasibility of Atmanirbhar Bharat in Diagnostics: Scope and Challenges, Patient & Provider Perspectives on Diagnosis in the COVID Era, Digitization in the supply chain of diagnostics, COVID-19 test kits: Future Prospects, Clinical Labs: Impact of telehealth diagnostics post-pandemic, COVID-19 Diagnosis vs Laboratory Revenue, Embracing AI-Based Devices for Informed Clinical Decision-Making and Leveraging Affordable Innovation in Diagnostics. Ms. Tran Thi Thu Ha was the evaluator for Testing Field.

Ms. Pensri Rodma was the evaluator for Medical Field.

Awareness Program on NABL Accreditation of Water Testing Laboratories

NABL participated in the orientation workshop / awareness Ms. Pao Chu Kao was the evaluator for Proficiency Testing program on “NABL Accreditation of Water Testing Providers (PTP) and Reference Material Producers (RMP) Laboratories” on 22nd January 2021 in Bhopal in accordance February 2021 fields. with the Jal Jeevan Mission. Ministry of Jal Shakti aims to bring clean drinking water to all households, all government water testing laboratories are to gain NABL Accreditation. APAC Evaluation of NABL

More than 100 engineers and laboratory staff from all APAC Evaluation of NABL in accordance with ISO/IEC 17011: district HQs belonging to the Government Water Testing Labs 2017 was conducted from 22nd – 26th February 2021. of Madhya Pradesh participated and benefitted from the The evaluation was completed successfully with no non- program. conformances and a positive recommendation.

36 JANUARY - MARCH 2021 QUALITY INDIA QUALITY INDIA JANUARY - MARCH 2021 37 NABL Signs MoU with Atomic • Lab Forum Energy Regulatory Board • Declaration of SCFs. • Recent revision of NABL documents and transition time. (AERB) PTPs / RMPs NABL & AERB (Atomic Energy Regulatory Board) signed The Stakeholder Meet with PTPs / RMPs was conducted on an agreement on February 16, 2021 for Accreditation of 23rd March 2021. Diagnostic Radiology X-ray Equipment Quality Assurance Agencies by NABL in accordance with ISO/ IEC 17025:2017 Concerns of PTPs / RMPs w.r.t NABL Accreditation were and thereafter approval/ recognition of Accredited Diagnostic discussed which include: Radiology X-Ray QA agencies by AERB for acceptance of test reports generated by these QA agencies in its e-LORA Calibration Laboratories: portal. The Accreditation by NABL in accordance with ISO/ The Stakeholder Meet with Calibration Laboratories was IEC 17025: 2017 has also been mandated by AERB for conducted on 22nd March 2021. testing facilities of manufacturers & suppliers of diagnostic radiology X-ray Equipment. The MoU is signed by Shri N Concerns of Calibration laboratories w.r.t NABL Accreditation Venkateswaran, CEO, NABL and Shri D K Shukla, Executive were discussed which include: Director, AERB remotely on 16th February 2021. Shri Avijit Das, Director NABL & Shri Pankaj Johri, Joint Director, NABL, • NABL 143 and implementation time for NABL 163. Dr P K Dashsharma, Head Radiological Safety Division & Dr Pankaj Tandon, AERB were present. On this occasion, Shri D K Shukla, ED, AERB emphasized the need of quality testing for quality assurance of diagnostic radiology X-Ray Equipment as ensuring consistent performance of the diagnostic X-ray equipment, during its useful life, plays an important role for the safety of the patients undergoing the procedures as well • NABL 163 as the operators and the medical practitioners associated • Support for export of CRM globally with their operation. Quality Assurance (QA) of the equipment therefore forms an important component of this widely used • Increased availability of PT programs modality of diagnosis. AERB had therefore authorized the QA Agencies to facilitate the end-users for performing the QA of the diagnostic X-ray equipment. Appreciating NABL NABL M(EL)T Training for Nagaland and its Accreditation process, ED, AERB opined that after Accreditation, QA agencies will be able to demonstrate State systematic quality management practices and technical Medical Testing Laboratories competence as expected by AERB. CEO, NABL thanked The Stakeholder Meet with Medical Testing Laboratories was ED AERB for his continuous support to this Accreditation March 2021 conducted on 23rd March 2021. program of diagnostic radiology X ray equipment QA agencies as per ISO/ IEC 17025:2017. He appreciated NABL Stakeholders Meeting Concerns of Medical testing laboratories w.r.t NABL that the understanding has been strengthened in recent Accreditation were discussed which include: years between AERB & NABL regarding the requirement of Accreditation in Radiological Sector. He assured that Testing Laboratories: Accreditation by NABL will facilitate the radiological sector to The Stakeholder Meet with testing laboratories was practice ISO compliant work practices and produce valid test conducted on 22nd March 2021. Concerns of Testing results that are uniform & acceptable globally through ILAC- laboratories w.r.t NABL Accreditation were discussed which APAC MRA of NABL. The MoU has paved way for Accreditation • NABL conducted a training program on 26th March 2021 include: of Diagnostic Radiology X-ray equipment QA agencies & for aspirant laboratories of Nagaland state for NABL testing facilities of X ray manufacturers & suppliers to obtain • Lab Forum M(EL)T program. Accreditation in accordance with ISO/IEC 17025:2017 and to • Recent revision of NABL documents and transition time. get recognition from AERB.

38 JANUARY - MARCH 2021 QUALITY INDIA QUALITY INDIA JANUARY - MARCH 2021 39 JANUARY TO MARCH 2021

National Accreditation Board for Hospitals and Healthcare Providers (NABH), since its inception in 2006, has played a BOARD UPDATES pivotal role in effecting a remarkable & a significant positive change in the approach taken by the Healthcare providers towards the management & delivery of the healthcare services to the patients. It is one of the constituent boards of Quality Council of India (QCI) and is taking care of the functioning of Accreditation, certification & empanelment programmes for healthcare organizations. NABH has been established with the objective of enhancing health systems & promoting continuous quality improvement and patient safety. The board while being supported by all stakeholders, including Industry, Consumers and government, enjoys absolute functional autonomy in its operation. NABH standards focus on patient safety and quality of the delivery of services by the healthcare facilities in the changing healthcare environment. Through its various programs, it focuses on providing the best of healthcare across the masses.

NABH provides Accreditation/Certification to hospitals in an objective, non-discriminatory manner regardless of their nabh.co ownership, size and degree of independence.

NABH, in its own turn, observes the standards ordained by International Society for Quality in Healthcare (ISQua). ISQua has Accredited NABH. The approval of ISQua authenticates that NABH standards are in consonance with the global benchmarks set by ISQua. National Accreditation Board for Hospitals and Healthcare Providers

Strives to operate accreditation and allied programs in collaboration with stakeholders focusing on patient safety and quality of healthcare based upon national/international standards, through process of self and external evaluation. NABL NABH NABET NABCB NBQP ARTICLES NABH Activities VIRTUAL ASSESSMENT S.No. Program Assessment Excellence, Entry Level Certification CONDUCTED Conducted NABH Program for Hospitals, Entry Level NABH NABH team has initiated Remote and Hybrid ACCREDITATION certification program for Small INTERNATIONAL Assessments of HCOs by using virtual platforms. 1. Assessment for Accreditation/ 1403 PROGRAMS Healthcare Organizations, Emergency NABH has started its operations To start with, virtual assessments of HCOs were Certification / Empanelment Department in Hospitals. Introduction overseas under NABH International conducted on a pilot basis and the outcome was Program NABH offers Accreditation to Hospital, of HOPE (Healthcare Organizations (NABH-I). It offers all Accreditation found to be favourable. It is expected that this will Blood Banks and Transfusion Services, Platform for Entry Level Certification) Programs as being offered in India. The reduce the pendency in Accreditation or Certification 2. Desktop Surveillance 170 Blood Storage Centre, Small Healthcare portal has revamped entry-level Organisations, Dental Care Facilities, program is unique, as in addition to cycle tremendously. Assessments for Accreditation certification to a greater scale in terms Programs AYUSH Hospitals, Medical Imaging the Accreditation Standards, it requires of numbers & spread of quality in Total number of assessment 1573 conducted for Services (MIS), Primary Health Centres compliances with local regulatory Healthcare. Accreditation, Certification and Empanelment. Total 1573 (PHCs), Allopathic Clinics, Oral requirements. Substitution Therapy (OST) Centres, Clinical Trial (Ethics Committees), Eye Care Organisations and Panchkarma NABH TRAINING & Clinics. EMPANELMENT EDUCATION PROGRAMS NABH conducts Assessor Training NABH offers Inspection Schemes Courses, Programs on Implementation NABH for empanelment under Central (POI), Education Interactive Workshops Quality Connect-Learning with NABH CERTIFICATION Government Health Scheme (CGHS), and Awareness Programs. PROGRAMS Ex Serviceman Contributory Health Scheme (ECHS) and Medical Value NABH announced the enriched Bank and Nursing Excellence, NABH offers certification under Travel Facilitator (MVTF) continuation of “NABH Quality Pre-Entry-Level Hospital & Medical Laboratory program, Nursing Connect-Learning with NABH”, SHCO Certification Standards, an initiative under which Clinical Audit Workshop and free monthly training classes, Continual Quality: Tools and webinars and seminars will Techniques Workshop. be conducted. The training topics will cover all aspects of • The objective of POI Patient Safety, including Key is to provide guidance Updates of NABH Activities Performance Indicators, Hospital to Healthcare provider (JAN-MARCH 2021) Infection Control, Management of on Implementation of Medication, Document Control etc. NABH standards. These programs are instrumental in developing Internal ACHIEVEMENTS IN THE Accreditation, Certification and Capability within the Empanelment Status NABH TRAINING hospitals to work towards LAST THREE MONTHS: from January 2021 to March 2021 PROGRAMS ON Implementation of Quality IMPLEMENTATION and Patient Safety Standards, S.No. Program Accreditation/ Achieving Accreditation and Certification Granted (POI) & maintaining the same. 86 108 EDUCATIONAL 1. Accreditation Program 108 WORKSHOPS • 25 Educational Workshops ON VIRTUAL were conducted on virtual 2. Certification Program 125 125 PLATFORM: mode wherein more 3. Empanelment Program 86 than 1200 healthcare • Programs on Implementation professionals participated. Total 319 Accreditation Certification from Empanelment Program Program Program are conducted on NABH Accreditation Standards of Hospitals, AYUSH, Blood

42 JANUARY - MARCH 2021 QUALITY INDIA QUALITY INDIA JANUARY - MARCH 2021 43 FREE WEBINARS: NABH promotes this low NABH CONDUCTED cost but highly effective FREE WEBINARS ON campaign and encourages FOLLOWING TOPICS people’s participation to adopt COVID-19 Webinar on NABH AYUSH appropriate behaviour Entry Level Certification (AELC) in Collaboration with Ministry of AYUSH and National Institute of Ayurveda on 24th February 2021

NABH Awareness Program on NABH AYUSH Entry Level Standards in Collaboration with Ministry of AYUSH and National Institute of Siddha on 18th Free Access to NABH March 2021 Accreditation & Certification Standards Announced

NABH was established in year 2005 and has completed 15 years of its existence. As a mark of completion of 15 years and celebration of 74th Independence Day, on 15th of August 2020, NABH announced free access to all NABH standards, across all programs. The standards are available free of charge as downloadable documents in PDF format on the NABH website www.nabh.co. (The Printed copies of Standards and Guidebooks will continue to remain available for purchase at a nominal price).

All the NABH standards have been developed in consultation with various stakeholders in the Healthcare Industry and if implemented, will help the healthcare organizations in stepwise

44 JANUARY - MARCH 2021 QUALITY INDIA QUALITY INDIA JANUARY - MARCH 2021 45 progression to mature quality systems covering the entire spectrum of Patient Safety and Healthcare delivery. MARK OF EXCELLENCE The NABH Organization & the Hospital Accreditation Standards are internationally recognized and benchmarked. NABH is an National Accreditation Board for Hospitals and Healthcare Institutional as well as a Board member of the Providers (NABH) is a constituent board of Quality International Society for Quality in HealthCare Council of India (QCI), set up to establish and operate (lSQua) and Asian Society for Quality in Health accreditation programme for healthcare organizations. Care (ASQua). NABH has been established with the objective of enhancing health Over the years, successive NABH standards system & promoting continuous quality improvement and have brought about not only paradigm shifts Unani Day at Vigyan Bhawan patient safety. The board while being supported by all in the hospitals’ approach towards delivering stakeholders, including industry, consumers, government, the healthcare services to the patients but has full functional autonomy in its operation. have equally sensitised the healthcare workers and patients towards their rights and NABH provides accreditation to hospitals in a non-discriminatory responsibilities. manner regardless of their ownership, size and degree of independence.

International Society for Quality in Healthcare (ISQua) has accredited NABH. The approval of ISQua authenticates that NABH standards are in consonance with the global benchmarks set by ISQua.

Program on Implementation on fifth Edition Hospital Standard at Father Mullar Hospital, Mangalore Vision Mission To be apex national To operate accreditation and allied programs in healthcare accreditation collaboration with stakeholders focusing on and quality improvement patient safety and quality of healthcare based body, functioning at par upon national/ international standards, with global benchmarks through process of self and external evaluation

Meeting with Dr. RK Manchanda, Director - AYUSH & Team NABH Activities

NABH Accreditation Programs NABH Certification NABH International Training & Programs Education Meeting with Director, General Health Services NABH offers accreditation to NABH has started its operations Hospitals, Blood Banks, Eye Care, NABH offers certification to overseas under NABH NABH conducts SHCOs/ Nursing Homes, OST Medical Laboratories, Nursing International (NABH I). It offers Education/Interactive Centers, CHCs/PHCs, AYUSH Excellence, Emergency all accreditation programs as Workshops, Hospitals, Wellness Centers, Departments, Medical Value being offered in India. The Awareness Medical Imaging Services, Dental Travel Facilitator (MVTF), program is unique as in addition Programmes and Centers, Allopathic Clinics, Ethics Pre-Accreditation Entry Level to the accreditation standards it Programmes on Committees and Panchkarma for Hospitals, Pre-Accreditation requires compliance with local Implementation (POI) Clinics Entry Level for SHCOs regulatory requirements

Meeting with Dr. R.K. Manchanda, Director – AYUSH

Program on Implementation on fifth Edition Hospital Standard at Wadia Hospital, Mumbai For further details please contact: National Accreditation Board of Hospital and Healthcare Providers

Meeting with Acharya Bal Krishnan, Quality Council of India Director, Patanjali 5TH Floor, ITPI Building, 4A, Ring Road, IP Estate, New Delhi-110002, India Ph.: 011-42600600; Fax: 23323415; Email: [email protected]; Website: www.nabh.co

46 JANUARY - MARCH 2021 QUALITY INDIA QUALITY INDIA JANUARY - MARCH 2021 47 JANUARY TO MARCH 2021

Education Consultants and Education VIRTUAL QUALITY Department officials. CONCLAVE ON RECONFIGURATION The Conclave was divided into 3 OF SCHOOL sessions namely; Inaugural Session, BOARD UPDATES Technical Session 1 and Technical EDUCATION IN THE Session 2. The details of the conclave LIGHT OF NEW is given below: EDUCATION POLICY (NEP) -2020

4th Virtual Quality Conclave (VQC) was Inaugural Session organized by NABET in collaboration Formal with NBQP on “Reconfiguration of The Inaugural Address was given by School Education in the light of the CEO NABET, Dr. Manish Jindal, Education National Education Policy 2020” on wherein he welcomed the speakers 29th January 2021. and mentioned that the key to success of NEP 2020 is through time bound Excellence National Education Policy (NEP)-2020 implementation of action plan. has been notified by GoI recently and Division the policy has been designed to drive Dr. R.P. Singh, Secretary General of all stakeholders of education system QCI in his key note address said, “NEP in sync with principles of federal is a landmark policy. It must delve to (FEED structure of country to prioritize their reform the school education through policies for collectively attaining “what to teach” “how to teach” and Division) targets set forth for School Education, “whom to teach” for effective learning Higher Education, Vocational & to happen. These three aspects will Professional Education as per specified play a crucial role in making a plan for deadline. This Quality Conclave was implementation.” The details of conceptualized to provide platform to Speaking on the occasion, Session chair key stakeholders of school education various activities Prof. J.S. Rajput, Educationist & Former for collaboration and deliberation on Director, NCERT said, “The vision of NEP nabet.qci.org.in and projects core issues like Importance of Quality can be realised by adapting the mantra Improvement in School Education ‘Adhyan, Mannan, Chintan and Upyog’ conducted by System, Creating Ecosystem of School in classroom teaching”. FEED-NABET: Accreditation, Implementation of Competency-based Education (CBE), Chief Guest Shri Anil Swarup, Former Reorientation of Teacher Education etc. Secretary, Government of India said “A good policy is important The program was designed for: but equally important is its proper Principals, Educationists, Management implementation.” He also elaborated Committee Members, Education National Accreditation Board for on need of Accreditation Body as per System Coordinators, Teachers, School new NEP 2020 and suggested that QCI Education and Training Administrators, Curriculum Developers, can position themselves as a national

Strives to provide services to its customers in accordance with the national and international standard norms & guidelines and is committed to provide fair and equal opportunity to all the applicants with highest regard to impartiality, transparency, integrity and confidentiality. NABL NABH NABET NABCB NBQP ARTICLES body for accreditation based on their expertise & experience. Technical Session 2 • Trainer wheel of the cycle needs to be removed so that • Understanding best practices: Benchmarking and limitation of learners can be removed innovation Ms. Madhu Ahluwalia, Senior Advisor, QCI in her address Ms. Madhu Ahluwalia, introduced session 2 i.e., “Competency • Facilitation to prepare a Road map for accreditation stated, “NEP 2020 has brought a paradigm shift from • Examination is the key limitation. If the exam is only Based Education” to the participants stating that NEP- Quantity to Quality in the School Education System”. going to measure your ability to imitate the textbook 2020 has advocated the adopting of Competency Based followed by passing of these exams, it will surely be Speakers: Education (CBE) for improving health of school education going to limit the learning of child system. NEP-2020 has expressed concern towards alarming • Ms. Madhu Ahluwalia (Sr. Advisor NABET) Technical Session 1 attainment level of school students over grade specific • A package of interventions is required to train teachers • Dr. Sheela Ragavan learning outcomes as reported in periodical NAS (National • Dr. Sandesh Kadam Achievement Survey) conducted by NCERT and ASER (Annual • Measurement tools to check performance of teachers Status of Education Research) released periodically by through self- assessment must be promoted PRATHAM. For qualitative improvement in learning outcome of students, NEP 2020 has proposed several measures for • Measurement of any initiative is important for Awareness about various components of reconfiguration of school system for Competency-Based management, analysis and improvement Accreditation Standard for Quality School Education, reorientation of assessment system for enabling • Emphasis needs to be laid on foundational competence Governance by NABET and assessing capability of students for applying acquired knowledge and skills in real life context, giving importance • Practical experience for teacher educators plays an to pre-school education, focused approach for fundamental important role in preparing them for real classrooms literacy and numeracy etc. Ms. Madhu Ahluwalia, introduced session 1 i.e., “School Accreditation” to the participants stating that in NEP-2020, After setting the context, Ms. Madhu Ahluwalia welcomed school accreditation has been accepted as an important session chair Mr. Aditya Natraj along with session speakers DIGITAL AWARENESS vehicle for fostering quality culture in schools. namely; WORKSHOPS

After setting the context, Ms. Madhu Ahluwalia welcomed session chair Prof. B.B. Dhar-Educationist, along with session Digital Awareness workshops on FEED-NABET conducted workshops on components of speakers namely; Accreditation Standard for Quality School Accreditation Standard for Quality School Governance by Governance. • Prof. Pranati Panda, Professor & Head, School Standards NABET. Various accredited and non-accredited schools & Evaluation- NIEPA participated in the workshops from India & Abroad.

• Ms. Kavita Anand, Founder Director- Adhayan Foundation The program was designed for: School Stakeholders

• Ms. Shalini Jaiswal, Director- Academics, Maple Bear Speakers: South Asia • Prof. K Ramachandran, Senior Advisor, Unit for • Ms. Madhu Ahluwalia (Sr. Advisor NABET) • Dr. Sheela Raghavan, Principal (Former), Trainer & International Cooperation, National Institute of Assessor. Educational Planning and Administration (NIEPA) • Dr. Sheela Ragavan • Ms. Neha Sharma, Principal, GD Goenka Ghaziabad & Ex Major takeaways of the session are as follows: Deputy Secretary, CBSE Digital workshop on Preparing School for FEED-NABET conducted Digital Awareness workshops on • 80% schools are at development stage and sudden • Dr. Rishi Goel, Director, SCERT, Haryana and Accreditation Standard for Quality School Governance to Competency-based Education accreditation process would not bring the desired results spread awareness about the Standard. • Mr. U.N. Khaware, Senior Consultant, Navodaya Vidyalaya • Facilitative approach is required while conducting Samiti & Former Additional Commissioner, KVS The program was designed for: Management Committee process of accreditation. Members, Education System Coordinators, Teachers / Major takeaways of the session are as follows: School Administrators (Core team members), Principals, • Developmental framework is required through self- Educationists / Curriculum Developers and Education assessment mechanism which will eventually lead them • Major challenge is mindset of teachers & parents. The Consultants who wish to implement Accreditation Standard to the journey of accreditation. mindset is limiting constraint by the old system for Quality School Governance in the schools. • First, school must be given awareness and later, make • Learner have to take charge to make their learning long them accountable. lasting which is known as Experiential learning Following were the takeaways of the programme: • Single source of data is essential for school functioning. • Understanding the requirements of accreditation standard • Flexibility & support to be provided by teachers to FEED-NABET conducted Digital workshops on Preparing learner • Implementation of the requirements of accreditation School for Competency-based Education (CBE). The standard

50 JANUARY - MARCH 2021 QUALITY INDIA QUALITY INDIA JANUARY - MARCH 2021 51 programme has been launched in alignment with New Department. A second round of training on the Virtual January to March 2021, following activities have been E- launch of Scheme of Accreditation of Prospecting Agency Education Policy (NEP-2020) for adoption & implementation Assessment Portal for 780+ Department officials across 10 undertaken in the scheme. (APA) and Mining Plan Preparing Agency (MPPA) by Ministry of of CBE in schools with an objective to improve learning districts has been imparted to prepare them for Coal (MoC) on 11th August 2020 in august presence of Shri outcomes. assessments. Status of Accreditation A.K. Jain, IAS, Secretary; Shri V.K. Tiwari, Addl. Secretary; Dr. R.P. Singh, Secretary General, QCI and other senior officials Accreditation Scheme for EIA Consultant Org. The program was designed for: School Stakeholders from Ministry of Coal, Government of India. For the period New Org. Accredited 09 of January to March 2021, following activities have been • Speakers: IA SA RA Assessments Conducted 65 undertaken in the scheme. • Ms. Madhu Ahluwalia (Sr. Advisor NABET) • Dr. Patanjali Mishra Supplementary and Scope Exp. Assessment 23 Accreditation Scheme for APA-MPPA Consultant • Dr. Gaurav Singh Organization • Dr. Bhaskar Accreditation Scheme for Ground Water New Applications Submitted 05 • Dr. Mamata Aswal Consultant Organization Assessments Conducted for Initial Accreditation (IA) 08 • Dr. Gaurang Tiwari Accreditation Scheme for Ground Water Consultant Applications in Process of Submission 10 • Ms. Adiba Faiz Organization was launched in March 2020 only. The QCI- NABET shall grant accreditation to Ground Water Consultant Organization for the preparation of Impact Assessment and Assessment and Evaluation Projects Hydrogeological Repots for any part of India. Scheme has received very positive encouraging response from the market Seminars / keeping in view the situation being aroused due to ongoing COVID-19 situation. For the period of January to March 2021, Workshops – following activities have been undertaken in the scheme: Newspaper clipping on Assessment of hostels under Mission Suvidya Environment Accreditation Scheme for Groundwater Consultants Environment Organization Division New Applications Submitted 06 Compliance and Monitoring of Post EC condition given in Assessments Conducted for Initial Division 08 the Environmental Clearance require proper monitoring Accreditation (IA) Training of Department officials on IT platform mechanism. The compliance to post Environmental • An MoU has been signed with National Commission Currently Environment Applications in Process of Submission 44 Clearance (EC) condition is major challenge; therefore, robust for Protection of Child Rights (NCPCR) to study the mechanism for 3rd party compliance monitoring (certified effectiveness of National Child Labour Project Scheme Division is handling following Accreditation for Prospecting Agency environmental auditors) is needed in the country. Under the (NCLP) in mainstreaming of Out-of-School Children. (APA) and Mining Plan Preparing Agency direction of MoEFCC a consortium of organization (National The objective is to examine benefits of residential & Productivity Council, QCI, NEERI, GIZ) has been entrusted Schemes: (MPPA) Consultant Organization non-residential STCs and factors leading to effective to develop a Scheme for 3rd Party Post EC condition implementation of the scheme. It involves on-site compliance monitoring by agency / organization. MoEFCC evaluation of 150 Special Training Centres (STCs) in 16 Ministry of Coal has entrusted QCI-NABET to operate the envisaged the following functions for QCI i.e. to develop scheme for Prospecting Agency (APA) and Mining Plan districts across India. FEED-NABET has initiated field Accreditation Scheme for EIA Consultant criteria/guidelines for empanelment of firms having CEAs on evaluation of STCs. Preparing Agency vide Gazette Notification G.S.R 331 their payroll; to maintain database of empaneled firms and Organization (E) dated 29th May, 2020 that, QCI-NABET shall grant • FEED has conducted awareness workshop of school provide the information to the Ministry; to propose validity of accreditation to agencies in accordance with standards and stakeholders (Principals & Assistant Regional Officers) and empanelment of firms: Environmental Impact Assessment (EIA) is a process of procedures specified in Schedule VI of these rules. QCI – document review under Accreditation of 72 DAV schools evaluating the likely environmental impacts of a proposed • Meeting(s) held with MoEFCC on Post EC condition of Chhattisgarh. The objective is to provide framework NABET shall grant accreditation to Prospecting / Exploration compliance monitoring & role of Industry Associations (IAs) for the effective management and delivery of the holistic project or development, taking into account inter-related Agency (ies) for undertaking exploration and preparations in post EC compliance monitoring mechanism on 29th Dec education program aimed at overall development of socio-economic, cultural and human-health impacts, both of Geological Report (GR) in accordance with India Standard 2020; IAs no. >09 - participants 35 school. beneficial and adverse. Scheme was started by NABET as a Procedures for coal resource estimation issued by Central voluntary scheme in the year 2007. Ministry of Environment, Programming Board of GSI or any other standard procedure • 16th February 2021- IAs no. - >13 / participants no. - 50 • FEED has also initiated a project on comprehensive Forest and Climate Change (MoEF&CC) made the scheme specified by Central Government. QCI – NABET shall also assessment and evaluation of ST & SC Hostels in 10 more • Various meetings (virtual) held with MoEFCC on Post EC mandatory through gazette notification in the year 2016. It is grant accreditation to (MPPA) for preparation of Mining Plan. districts as part of Mission Suvidya and help to improve the condition compliance monitoring on 22 Jan 2021, 28 Jan one of the flagship schemes of Environment Division and The Mining operations to be done in accordance with the standard & quality of these hostels to lead them to achieve 2021, 02 Feb 2021, 5th Feb 2021 etc helping NABET to play its role in arena of Environment Mining Plan prepared by accredited MPPA. ISO 9001:2015 Certification (Phase II). Project report of Division. As on date total NABET Accredited EIA Consultant desktop assessment has been submitted to ST & SC Organization stand at 178 numbers, for the period of

52 JANUARY - MARCH 2021 QUALITY INDIA QUALITY INDIA JANUARY - MARCH 2021 53 ACCREDITATION

SKILL TRAINING AND SERVICE DIVISION STANDARD FOR

• NABET has been entrusted with the task of carrying out Quality audit of training programs being conducted by ISTM for 10% of trainee population underwent training during the last 2 years i.e. 2018 -19 & 2019-20 under Cadre Training Plan of ISTM QUALITY SCHOOL • NABET – QCI has been empanelled by Sports Authority of India (SAI) for execution of work related to Geo – tagging of various sports facilities, field assessment, certification and similar other works for SAI on PAN India basis under FIT India Mission Project. GOVERNANCE

National Accreditation Board for Education & Training (NABET) is one of the statutory board of Quality Council of India mandated for accreditation in the eld of Education, Training & Services. Four distinct verticals have been formulated to provide focussed strategic direction to the activities of the Board. One of the verticals of NABET, Formal Education Excellence Division (FEED), fosters quality in school education through spreading awareness, conducting assessments and accreditation. FEED - NABET accredits schools on Accreditation Standard for Quality School Governance (ASQG) in the country with a view to provide framework for the effective management & delivery of holistic education program aimed at overall development of school. The standard has three interwoven domains.

School Education & Performance Measurement Governance Support Processes & Improvement

BENEFITS OF ACCREDITATION OVERALL STUDENTS & PARENTS Standardisation of schools practices in alignment with Improved quality of education National & International Benchmarks Holistic education helping students for personality Better collaboration between stakeholders leading to development improved effectiveness Organized and transparent school system for better A sound basis for school improvement, strategic day to day experience for students and parents planning, restructuring, and staff development. Feedback system to get student and parent's issues A way to manage change through regular assessment, addressed planning, implementation, and reassessment SCHOOLS MANAGEMENT Capability development for delivering quality Benchmarking school against best in education eld education Establishing centre of excellence and continuous Quality improvement in existing school system/ process improvement System/ process driven activities Regular feedback on performance through internal International standards applied for local and national and external assessments school needs FEED-NABET has accredited and assessed 5,500+ schools till now in India and abroad.

6th Floor, ITPI Building 54 JANUARY - MARCH 2021 QUALITY INDIA wwwQUALITY.nabet.qci.org INDIA.in/ [email protected] +91 98103 06844JANUARY - MARCH4 - A, Ring 2021 Road,55 I P Estate, New Delhi - 110002 JANUARY TO MARCH 2021

NABCB accreditation to Certification The key dignitaries of the session Bodies shall be based on requirements included Mr. Chanchal Chand Sarkar, of ISO/IEC 17021-1 : 2015 and ISO/ Director- Economic, Trade & Finance- IEC/TS 17021-5: 2014 standard The SAARC Secretariat; Mr. Jayantha detailed information and documents Sirikumara, SARSO Secretariat -Dhaka; BOARD UPDATES on the scheme are available under Mr. Uwe Miesner, Head -International “Accreditation Schemes” on NABCB Cooperation Group, Asia Section & Mr. website. Ischi Hanspeter from PTB Germany; Ms. Jyoti Yadav, Deputy Secretary from Dept. of Commerce-India and Dr. NABCB HOSTED 7TH R.P. Singh, Secretary General -Quality MEETING OF SAARC Council of India. The meeting had NABCB participation of Mr. N. Venkateswaran, LAUNCHES NEW EXPERT GROUP ON CEO-NABL and Mr. Rajesh Maheshwari, ACCREDITATION ACCREDITATION CEO-NABCB along with 32 other SCHEME FOR ASSET (SEGA) participants. MANAGEMENT The two constituent boards of QCI, The vital objective of this meeting SYSTEMS (AMS) NABCB and NABL, jointly hosted the was the role of SEGA and its way AS PER ISO 55001 7th Meeting of SAARC Expert Group forward. Based on the far-reaching UNDER ISO/IEC on Accreditation (SEGA) during 19-20 discussion made on this topic from January 2021. The event was attended all the SEGA members including 17021-1 by Accreditation Bodies/National SAARC, SARSO secretariat and SEGA Accreditation Focal Points (NAFPs) for members (esp. NABCB/NABL India, NABCB in its pursuit to broaden the accreditation of SAARC member states. PNAC-Pakistan, SLAB-SriLanka, NBSM- accreditation programme for industry Seven SAARC member states except Nepal) recommended that SEGA be launched a new accreditation scheme Maldives participated in the event. established as a body for cooperation for Asset Management Systems (AMS) on 26th February 2021. The scheme is based on ISO 55001:2014 Asset management — Management systems — Requirements Standard. nabcb.qci.org.in The purpose of scheme is to establish a structured, best practice approach to manage the lifecycle of assets. The implementation of AMS will facilitate the organizations to manage their assets and the risks associated with the assets. This will improve the operational activities and will help National Accreditation Board for achieve the organizational performance objectives through continual Certification Bodies improvement and value creation.

Strives to be equally accessible to all the certification body applicants who wish to be accredited to the criteria of the Board within its scope and capability, within the geographical limitations decided by the Board. Upgrades criteria of accreditation in line with international improvements and fosters improvement in the quality of certification process with the support of certification bodies. NABL NABH NABET NABCB NBQP ARTICLES Standard Control Organisation (CDSCO), Bureau of Indian Kapuria also recommend few takeaways i.e., to setup a task Standards (BIS) and National Institute of Solar Energy( NISE). force to carefully look into working of supply chain of OEMs wherein QCI/NABCB can intervene to improve it. The special The Virtual Workshop was attended by 100+ participants address was delivered by Dr R P Singh, SG QCI. Speaking on from Government Ministries/ Departments, Regulators, and the occasion, Dr. Singh stated five-point vision from Quality Industry Bodies/ Associations of Conformity Assessment Council of India for the Industry to be considered in future. Bodies. He stated that every OEM & Tier-I/Tier -II vendor to be digitally connected, rope in Occupational Safety to improve the Road Safety, recommended to improve product design & NABCB ALONG WITH NBQP design capabilities and suggested QMS implementation at ORGANIZED VIRTUAL QUALITY MSME level. in the area of accreditation (by the name of SEGA or any Regulations, Standards, Accreditation and Conformity CONCLAVE ON AUTOMOBILE The Inaugural session was followed by three technical other name) under the SAARC Secretariat. Further, it was Assessment and UK practices and procedures. SECTOR: ENHANCING QUALITY sessions. The first session focused on Technology for proposed to constitute a committee from SEGA members to Sustainable Mobility Future and was Chaired by Mr Deep Two constituent boards of QCI, NABCB and NBQP, jointly explore areas where Proficiency Testing (PT) is required and The key dignitaries in the session included Ms. Hannah Kapuria, Chairman NABCB. The Second Technical Session was organized the 5th Virtual Quality Conclave (VQC) with the to help organize / facilitate such PT programs for the benefit Mayer, Head of Economics and Finance, UK Trade Economics chaired by Mr. Akshat Kundra, Spectro & Regional Assurance theme “Automobile Sector: Enhancing Quality” on 25th Feb of SEGA members and/or CABs in the SAARC member states. Prosperity, British High Commission, New Delhi; Ms. Jyoti (South Asia & Middle East), Eurofins and deliberations were Yadav, Deputy Secretary, Dept. of Commerce, India; Dr. R.P. 2021. The primary objective of the Conclave was to provide made on enhancing quality in automobile sector. The last NABCB delivered talks on two topics “Experience of remote Singh, Secretary General, Quality Council of India and Mr. a platform to key stakeholders of the industry to deliberate session was a panel discussion focused on competency of assessment amidst COVID-19 pandemic and “Government/ Rajesh Maheshwari, CEO, NABCB. This workshop was led on enhancing quality, sustainable mobility technologies, the skilled workforce. The session was chaired by Mr. Reji Regulations relying on Accreditation”. by UK based expert of BSI Mr. Graham Talbot. The sessions role of accreditation & importance of competent workforce Mathai, Director, Automotive Research Association of India included discussion on topics like Policy dimension, in automobile industry and provide a way forward. The (ARAI). The deliberations in the meeting also concluded that SAARC Regulatory Delivery, Market Surveillance in the UK, inaugural session had Mr Deep Kapuria, Chairman NABCB region as a whole to work on important area of cooperation in Regulatory Impact Assessment, Brexit and Overview of QI in The way forward recommended by the quality infrastructure i.e. standards, conformity assessment, India. stakeholders were to rely on accredited metrology & accreditation to facilitate and improve trade independent inspection bodies (as to enhance mutual acceptance of accredited conformity per ISO/IEC 17020) for automobile assessment results amongst SAARC region. suppliers during the manufacturing stage, utilizing accredited certification Further, based on the recommendation from this meeting, bodies for implementation of different a virtual session was organized by PNAC-Pakistan on standards like ISO 9001, ISO 14001 ‘Experience sharing of Remote Assessment’ for SEGA for OEMs. It was also endorsed that members through PTB (by DAkkS Germany) on 16th March Training and Certification requirements 2021. NABCB-India, PNAC-Pakistan, SLAB-Sri Lanka and to be developed by NABCB along with DAkkS-Germany presented their experiences related to other stakeholders for the continuous conducting remote assessment in their economies. competence development of the human resource of the automobile sector. NABCB ORGANISED UK- and a prominent The Conclave INDIA WORKSHOP ON ‘BEST figure in automobile received a positive PRACTICES IN QUALITY sector as Chief Guest. response wherein INFRASTRUCTURE (QI) He stressed that the in approx. 340+ digitization is the need participants Under the aegis of UK’s Foreign, Commonwealth & of hour including the attended the Development Office (FCDO) in partnership with the supply chain network. session. Government of India for Ease of Doing Business Programme, He informed about BSI and QCI/NABCB organised a UK-India Workshop on ‘Best the Five Mega Trends Practices in Quality Infrastructure (QI) between period of responsible for major 15th- 19th March 2021 to promote business development transformation of the The final day saw an enriched Panel Discussion by and trade. automobile sector. Mr. participants involving regulatory bodies, government The workshop aimed to facilitate knowledge sharing among organisation like Food Safety and Standards Authority of the Indian Regulatory Institutions in the area of Technical India (FSSAI), Bureau of Energy Efficiency (BEE), Central Drugs

58 JANUARY - MARCH 2021 QUALITY INDIA QUALITY INDIA JANUARY - MARCH 2021 59 JANUARY TO MARCH 2021

Objective & Key Takeaways modified version of FMEA and will be able to practice it • Why do mistakes happen • Background and Origin of Poka-yoke BOARD UPDATES • Classifications of Poka-yoke • Various examples • Importance and benefits • Hierarchy of Poka-yoke • Rules and tips for practical implementation Online • Validation and record of Poka-yoke Training • Poka-yoke and machine Interlocking Program

POKA-YOKE: About the Topic IMPROVING PROCESSES Program gives an overview and insight on FMEA methodology as regards of THROUGH ERROR new standard. This can be used by the PREVENTION companies to upgrade existing FMEAs and develop new FMEAs. The new FMEA Objective gives more strength to prevention of problems Poka-yoke is a Japanese term that means “Mistake-Proofing” nbqp.qci.org.in or “Inadvertent Error Prevention”. Key Takeaways Poka-yoke is a mechanism in any FMEA V1: THE NEW process that helps an equipment FMEA AS PER AIAG- • Understand difference between operator avoid (yokeru) mistakes traditional & new version of FMEA VDA GUIDELINES methodology (poka). Its purpose is to eliminate BATCH 1 product defects by preventing, • Practical guidance for immediate correcting, or drawing attention to implementation human errors as they occur. The Objective National Board for concept was formalized, and the term adopted, by Shigeo Shingo By the end of the program, the Quality Promotion as part of the Toyota Production participants will have an insight System. of changes proposed in AIAG- VDA

Strives to promote application of quality management standards and statistical quality tools with an objective of enabling industry, to improve their competitiveness, with specific focus on SME sectors. Focusses on empowering the consumers to demand quality and consequently creating a back-pressure on suppliers to ensure quality of their products and services. NABL NABH NABET NABCB NBQP ARTICLES FMEA V1: THE NEW FMEA AS FMEA V1: THE NEW FMEA AS About the Topic PER AIAG- VDA GUIDELINES PER AIAG- VDA GUIDELINES 7QC tools are foundation to Business/ Quality improvement. BATCH 2 BATCH 3 One may use the concept like Problem Solving; Juran’s tribology – Planning - Improvement -Control; Yellow Belt of Six Sigma -DMAIC (Define-Measure-Analyse-Improve-Control). These concepts can be effectively put to use by applying these 7QC tools.

Managing Quality, involves following these three steps:

• Planning • Improvement • Control The steps adopted engage a team from different perspectives like engineering, production/servicing, maintenance, field service functional members to plan for producing quality product / providing quality service, sustaining the same with check points defined and controlled using standards.

Objective & Key Takeaways

• To understand the three steps of Quality Management and Objective understanding 7 QC tools to work on these three steps.7 QC tools are basic tools which are used to bring ideas To understand the significance of HACCP and risk assessment & data together identified by individuals with different in light of the pandemic. perspective. Objective • To use these tools to identify customer/business / Objective By the end of the program, the participants will have an employee/ strategic needs to establish a link of these About the Topic outcomes to process steps. Outcomes are commonly By the end of the program, the participants will have an insight of changes proposed in AIAG- VDA modified version known as CTQ (Critical to Quality Objectives) & insight of changes proposed in AIAG- VDA modified version of FMEA and will be able to practice it HACCP requires identification of hazards, assessing the linked to CTP (Critical to Process Parameters) by using of FMEA and will be able to practice it risk & establishing the control measures. Any changes BRAINSTORMING to identify opportunity areas to be in the process, people, ingredient or any pandemic or improved and controlled upon. outbreak requires review of the risk assessment & include About the Topic About the Topic the new risks evolved due to outbreaks & include the control measures. These new normal processes/controls for Program gives an overview and insight on FMEA methodology ROBOTICS FOR INDUSTRIES AND Program gives an overview and insight on FMEA methodology prevention of spread of pandemic need to be incorporated as regards new standard. The companies to upgrade existing MSMES as regards new standard. This can be used by the companies in the pre-requisite programs. The risk associated with FMEAs and develop new FMEAs can use this. The new FMEA to upgrade existing FMEAs and develop new FMEAs. The new the practices, people & materials needs to be assessed & gives more strength to prevention of problems FMEA gives more strength to prevention of problems incorporated to integrate the control measures. Objective

Key Takeaways Objective of this session is to share importance of Robotics in our businesses and low-cost Robotics Solutions and Key Takeaways Key Takeaways • Understand difference between traditional & new version Innovations in various forms. • Understand difference between traditional & new version • What are the aspects of risk assessment? of FMEA methodology of FMEA methodology • What is the impact of pandemic on risk assessment • Practical guidance for immediate implementation • Practical guidance for immediate implementation methods, Incorporation of new normal processes as control About the Topic measures Industries and MSMEs have crucial requirements of • Review & update the food safety risk assessment & comply Product & Service performance competitive cost structure, customer service, product HACCP-IMPORTANCE OF to legal requirements management for enduring success through quality, and flexibility. In order to meet these requirements, REVIEWING RISK ASSESSMENT seven QC tools businesses need to have to depict more efficiency in DURING PANDEMIC business. A Robotics solution could help manufacturers,

62 JANUARY - MARCH 2021 QUALITY INDIA QUALITY INDIA JANUARY - MARCH 2021 63 suppliers or service providers of MSMEs to increase About the Topic Key Takeaways: • Know more on HACCP principles productivity and achieve desired results from the automation • Qualify in Verification and Validation Process and reliable processes. Technology advancement has made The purpose of this training program is to understand the • Learn & Understand the Quality 4.0 Tools like • More clarity on PRP, OPRP and CCP Robotics (including Industrial Robots, SCARA and CoBots) genesis of the Pandemics, Global Learnings, the Threat • AI, Big Data, Analytics, Virtual Reality, Mixed Reality, affordable and user friendly. Scenarios, the Phased Response Strategies, Business Emerging Technologies like Sensors, Actuators, Cabot’s, • Ensures you are compliant with the law Continuity Plans, Sustainable Development Principles, and 3DP etc. • Effective way of monitoring and measurements for CCP Business Excellence Models and how organizations could • Quality 4.0 Resources proactively ensure organizational resilience. • understand on CCP limits Objective & Key Takeaways • Sharing Best Practices and Case Studies. More focus on PRP and control measures • Understanding about Robotics • Understand the concept Quality 4.0 • Understanding about Industrial Robots, CoBots & SCARA Objective & Key Takeaways Robots • Risk Assessment with a specific reference in the times of • Challenges and Opportunities with Robotics Corona • How Industries and MSMEs are getting benefited with • Understanding the genesis of the pandemic and the stages Robotics of COVID 19 transmission. • Selection of Right Robot for your application and budget • Reaching beyond Leading vs. Lagging Health Indicators - • Improving Quality and Productivity with Robots Transformation from Compliance to Preventive: Reaching beyond Compliance -> Lagging -> Leading -> Predictive -> • Cost Reduction with Robots and for Robots Preventive QHSSE culture • Identification of Wastes and Implementing Kaizens • Supporting workplace procedure development and • Best Practices in Robots Programming and Maintenance Reviews • Health and Well-being Guidance (including Ergonomic Assessments and Mental Health factors).

QUALITY 4.0: FUTURE OF QUALITY AND PERFORMANCE EXCELLENCE (QUALITY IN THE AGE OF INDUSTRY 4.0)”

Objective WORKSHOP ON HACCP - ISO STANDARDS ON RISK VALIDATION AND VERIFICATION To bring awareness amongst participants, brainstorm, identify MANAGEMENT (ISO 31000:2018 and plan to implement proven strategies and best practices AND ISO 31010:2019 in the area of Quality 4.0. This workshop is focussing on About the Topic Quality 4.0 Principles, Quality 4.0 Tools and Best Practices. In food industries, HACCP team members have their About the Topic own difficulty on making the specific documents on CCP Validation and Verification in their HACCP plan. This ISO has developed risk management standards, which will About the Topic workshop helps attain clarity on CCP validation and help organizations implement risk management processes for verification process & its effective implementation and helps mitigating risks while advancing their goals and opportunities Covid-19 and Industry 4.0 has given us a unique opportunity improve the food safety of products. in the face of business threats. Organizations are now to look into the future of Quality of our product, process and required to implement risk management processes to be services These future needs can be met with relevant Quality compliant to regulations and able to become competitive by 4.0 Strategies and tools (within the context of Industry 4.0). using risk management tools. These Tools are playing an unprecedented and vital role in Objective & Key Takeaways DRIVING SUSTAINABLE reshaping the future of Quality and Excellence. These tools This training will explore the latest ISO 31000 general risk • To create awareness on HACCP Plan and implementation BUSINESS EXCELLENCE are also helpful in digitisation and able to meet challenges management standard, the process model it recommends and for Swachta Pakhwara ORGANIZATIONAL RESILIENCE emerged with disruptive and exponential technologies. how organizations may use the standard and its companion THROUGH PANDEMIC • To create awareness about HACCP in Food Safety risk assessment tools document ISO 31010:2019. It will review the terms, concepts and requirements so that we RESPONSE PREPAREDNESS • To create awareness about HACCP Implementation and its effectiveness can better understand the proper implementation of risk management processes. • Take away

64 JANUARY - MARCH 2021 QUALITY INDIA QUALITY INDIA JANUARY - MARCH 2021 65 Objective stakeholders of Automobile Industry to deliberate on the Description: NABH and NBQP, under the aegis of Quality Importance of Quality, Sustainable Mobility and Role of Council of India (QCI), jointly organised the 6th Virtual • The principles, framework and process model of ISO Accreditation in the Automobile Sector and desirability of Quality Conclave (VQC) with the theme “Pursuit of Excellence 31000:2018 skilled labour in the sector. in Healthcare” on 23 March 2021. The tireless pursuit of • The requirements of ISO 31000:2018 excellence demonstrated by the health professionals from all disciplines, across the world, never ceases to amaze us. • Monitoring risk and continuous process improvement This determination to ensure that the quality of healthcare • Application of ISO 31000:2018 is of the highest possible standard, despite the challenges • The risk management tools recommended in ISO and exigencies that plague its delivery, is truly a testimony to 31010:2019 the strength and professionalism of those involved. This VQC drew together a range of perspectives and approaches in • Use of risk assessment tools in ISO 31000 process addressing the challenge of continuous quality improvement • Quiz and test of understanding through the analysis and application of best practices in healthcare industry.

Virtual Quality Conclave

4th Virtual Quality Conclave

RECONFIGURATION OF SCHOOL EDUCATION IN THE LIGHT OF NATIONAL EDUCATION POLICY (NEP) - 2020

Partner: National Accreditation Board for Education & Training (NABET)

Supported by: GIZ, South Delhi Municipal Corporation (SDMC) and Horticulture Department 5th Virtual Quality Conclave

Description: Quality Council of India (QCI) organised the Virtual Quality Conclave (VQC) on “Reconfiguration of AUTOMOBILE SECTOR: School Education in the Light of National Education Policy ENHANCING QUALITY (NEP) - 2020” on 29 January 2021. The primary objective 6th Virtual Quality Conclave of the conclave was to bring awareness and share insights Partner: NABCB on the Developed broad template for guiding concerned PURSUIT OF EXCELLENCE IN Government(s) to create Ecosystem of School Accreditation, Supported by: South Delhi Municipal Corporation (SDMC) define Tentative Quality Framework for school Accreditation, and Horticulture Department HEALTHCARE evolve action plan to implement Competency-Based Education in schools and Identify core areas to reconfigure Description: Quality Council of India (QCI) organised 5th Partner: National Accreditation Board for Hospitals and teacher preparation programmes for Competency-Based Virtual Quality Conclave (VQC) on Automobile Sector: A way Healthcare Providers (NABH) Education. to Quality on 25 February 2021. The primary objective of the conclave was to discuss about how Automobile Sector Supported by: South Delhi Municipal Corporation (SDMC) in India plays a crucial role in achieving the vision of self- and Horticulture Department reliant India by understanding the current operations of the ecosystem, and pool in the necessary resources available to deliver the quality products in the market. The Conclave was conceptualized to discuss to provide platform to key

66 JANUARY - MARCH 2021 QUALITY INDIA QUALITY INDIA JANUARY - MARCH 2021 67 Our Social Media Presence @QualityCouncilofIndia @QualityCouncil qualitycouncilofindia Quality Council of India (QCI)

68 JANUARY - MARCH 2021 QUALITY INDIA QUALITY INDIA JANUARY - MARCH 2021 69 • Production cost and countries, making it one of the world’s Why India? cheap labour top 10 most improved countries for the factor: Since third consecutive time 01 production cost remains the A jump of 79 spots over the period India has suddenly become a hotspot same, commodity from 2015 to 2020 (142 in 2015 to investment is 130 in 2017, to 100 in 2018, to 77 in for Foreign Direct Investment noticing marginal 2019 and to 63 in 2020). Resultantly, rise in india, which global investors are viewing India as and has led to some unrealistic makes investing the economic powerhouse of the future in india quite expectation. According to World promising Investment Report, India has jumped INDIA AS AN ALTERNATIVE TO from 12th spot in 2018 to 9th spot CHINA • FDI inflows increased by 37% 3. Accessibility in 2019 on the list of Global top 20 since the launch of Make in India Post-Covid, the world is hostile towards initiative Our country is strategically located with China, the epicentre of coronavirus. recipients of FDI. • FY (2020-21) has also witnessed easy access to market of Bangladesh, The pandemic has led several strong Foreign Portfolio Nepal, Sri Lanka, Pakistan and Myanmar. companies to de-couple their supply Investment (FPI) inflows into the Connectivity to Central Asia and Europe chains from China to mitigate risks In-house article Indian equity markets (RS 2, 74, via the International North-South arising out of natural and geopolitical Transport FDI is one of the important factors 034 Cr) thus reflecting steadfast disturbances. Corridor (INSTC) in the economic development of a LARGE AND confidence of foreign investors In the recent past, many country. Apart from supplementing EXPANDING SIZE OF in the fundamental of Indian Economy. companies have withdrawn domestic investment, it brings with it MARKET (source NSDL) from China and relocated internationally available technologies, themselves in Taiwan, managerial skills and practices, and new • India is going to become the third Thailand, Vietnam, and India. employment opportunities. 1. Economy largest consumer economy by For example, the German 2025 shoe brand, Von Wellx, As per the quarterly Fact Sheet on FDI • India is the fifth largest economy recently (October 2020) released on November 27, 2020 by the in the world (after US, China, Japan 2. Population shifted its manufacturing Department for Promotion of Industry and Germany) and remain one of Ashutosh Kumar and Internal Trade (DPIIT), Government the fastest growing economies in units from China to Agra in • Largest Youth Population with 3rd Uttar Pradesh (UP) Analyst, NBQP, QCI of India, FDI into India totalled US$ the world 30 billion during the first half (April to largest group of scientists and • The IMF recently projected an Investments planned across the key September) of the current fiscal year technicians in the world (Source: EASE OF DOING impressive 11.5 per cent growth government initiatives in various (2020-21) as compared to US$ 26 billion United nation population fund) BUSINESS rate for India in 2021, making the sectors: for the same period last year (2019-20), country the only major economy • The country will also have the India climbed 14 rungs in the World recording an increase of 15%. of the world to register a double- world’s largest working-age • Highways (Bharatmala & NHDP) - (Source: DPIIT) Bank’s Ease of Doing Business 2020 digit growth this year amidst the population of 57.8 Cr (578 $ 106.5 bn survey to stand at 63, among 190 Coronavirus pandemic million) by 2100 • Railways - $ 131.7 bn Several good reasons for • Ports - $ 61.5 bn (Port investing in development) + $ 123 bn (Port- India are: led Industrialisation) • Airports - $ 58 bn • Industrial Corridors - $ 100 bn (DMIC - phase I) • S m a r t C i t i e s - $ 1 4 . 6 b n (Source: Government of India)

(Source: International Monitory fund)

70 JANUARY - MARCH 2021 QUALITY INDIA QUALITY INDIA JANUARY - MARCH 2021 71 02 QCI’S Coal Expedition

An Insight to Journey of Quality Investment 2. Opportunities: transparency in mine allocation Council of India into Third Party • SBI planning to introduce a policy • Housing for all by 2022 scheme to lend loan to coal miners before in Metals and - 20 Mn affordable houses to be Sampling of Coal the landmark auction built by March 31, 2022 Mining Industry • Government plans to set aside • The Ministry of Steel aims to 2.68 Mn hectares of land increase the steel production Despite being 2nd largest producer across 8 states, which will offer Coal is the most important primary India’s reliability on coal for power capacity to 300 MT by 2030-31 of coal and 4th largest producer of readymade land parcels for steel fossil fuel playing a pivotal role in the generation, transportation, trade, steel & from 134.6 MT in 2017-18 Iron Ore, Metal and Mining Industry plants, looking to invest or boost generation of energy worldwide, be it cement manufacturing etc. despite of its contribute only ~ 1.7 % of GDP. There • Expanding railway networks, capacities in India electricity, heat energy or being used growing inclination towards renewable is a need of economy entrepreneurship developing shipbuilding industry for local household purpose. But the energy predicts that even in 2030, Coal technology to extract the ores. majority of the coal produced is used for will be the source for generating half of

4. Competitive Advantage: In-house article power generation and coal-fired power our nation’s electricity. Indian Metal and Mining Industry is 3. Policy Support • India benefits from its strategic plants which currently produce 41% of mostly Underexplored, Underexploited, Therefore, the coal dichotomy has been • 100 % FDI allowed in mining location that enables convenient global electricity; helping the developing and Underperforming. economies to rank highly among the clear: coal is necessary to fuel economic world’s major economies. growth and the increasing need for energy that comes with that growth. Talking about India, with a consistent increase in the amount of production of Coal India Limited (CIL) – the largest coal over the years; we are the second coal producing company in the largest coal producer and consumer world, responsible for over 80% of in the world. Though coal being a coal production in India – and its non- renewable resource, has aided subsidiaries have provided numerous Ayishwarya in massive energy production and the job opportunities, home and water Jambunathan recent addition of commercial mining facilities to many. The government being has led to the increased participation of a majority stakeholder in CIL, a significant part of its tax revenue is also contributed Analyst, Coal Team, new entrants into the mining resulting by coal which is further deployed in the PPID in increased coal production, decrease growth of our nation. 1. Demand Growth: export to developed as well as in the import of coal, thereby increased sector and exploration of metal fast- developing Asian Markets employment opportunities and a Each year, billions of tons of coal is • Rise in infrastructure and non-metal ores consistent economic growth. traded in regional and international development • National mineral policy has been There are many great contributions market to be used in the generation • Power and cement industries also launched for transparency, better of coal; however, there is one major of electricity, steel and cement aiding growth in the metals and regulation backdrop that during the combustion of manufacturing, and many other purposes. mining sector. • Provision of longer mining coal for energy, a huge amount of carbon Coal being highly heterogenous in nature leases (20-30 years) and greater dioxide, carbon monoxide, sulfur dioxide contains various organic matter and etc. are released which contributes to inorganic (mineral) matter. The price of environmental hazards like pollution and coal is decided based upon its quality, global warming. But, given the measures which itself specifies the importance of undertaken by the government to reduce quality over many of its other properties. the impacts of coal on the environment, Over the years of its service, CIL it’s certain that in every aspect, coal is a noticed the increase in imports of coal key to the sustainable development of by consumers for obtaining a specific our nation. grade, i.e., specifically required quality

72 JANUARY - MARCH 2021 QUALITY INDIA QUALITY INDIA JANUARY - MARCH 2021 73 of coal; despite the consistent independent sampling services to coal. The same can be highlighted by increase in production and the rising a part of the Power and Non- Power the following; 94% of the analysis NABCB disagreement between its stakeholders consumers. By the end of previous results being declared within 15 days 03 and consumers regarding the same. It year, we attained the access to of the sampling, 84% of analysis was striving to bring in transparency provide TPS to all the Power and Non- results accepted by the consumers Accreditation & accountability in the entire Power consumers present in the coal without any dispute and in case of production and sale process for all ecosystem. the disputed/referee results 85% of and as a solution to this, “Third Party the final analysis being aligned with Scheme for Road Sampling, testing & analysis of Coal” During the last three years in this the results provided by us after the was introduced in 2016. The process field with a skilled manpower of sampling process. of Third party sampling (TPS) provides more than 1200, we have achieved Traffic Safety a transparent mechanism to scrutinize significant milestones which includes; Understanding the importance in the quality of coal dispatched to providing TPS service across all the determining the quality of coal QCI Management customers and to curb any disputes 7 subsidiaries of Coal India Limited has been performing the Third-Party arising over the same. TPS was a major along with Northern Coalfields Limited, Sampling with utmost transparency, reason for QCI setting its foot into the having signed contracts of volume by following the standard protocols Systems (RTSMS) coal sampling operations. worth more than 150 MMT of coal with & procedures, providing the accurate more than 200 Power & Non- power testing and analysis of quality to both Quality Council of India (QCI) stepped consumers for conducting TPS. the seller and the purchaser in terms Every year lives of approximately 1.35 safety management in an organizational into Third Party Sampling on 9th of Coal dispatch, helping them with million people are cut short as a result context. RTSMS in accordance with August 2017, with these objectives; The major contributor to the success obtaining their expected grade of coal of road traffic crashes. Between 20 and ISO 39001 can enable organizations we have achieved up till now are; our which they intend to use for specific 50 million more people suffer non-fatal interacting with the road traffic system In-house article • Transparency in coal testing efficient manpower who are deployed purpose such as Steel manufacturing, injuries, with many incurring a disability improve safety and reduce overall process throughout the nation contributing Cement manufacturing, Power as a result of their injury. Road traffic incidents as well as the risk of serious • Process excellence and delivery their best towards the uninterrupted generation etc. injuries are the leading cause of death injury or death due to road traffic of accurate results flow of the process, Vendors accredited for children and young adults aged 5-29 accidents. ISO 39001: 2012 - Road Traffic by NABCB helping us in closely Coal might not be our forever source as • Prompt & efficient dissemination years. Road traffic crashes cost most Safety (RTS) Management Systems — monitoring the entire process including a resource, but it’s contribution to the of results countries 3% of their gross domestic Requirements with guidance for use, is sample collection and preparation to development of livelihoods of people, product. More than half of all road traffic the world’s first international standard • Empowerment with technology omit out any chances of hinderance in economic growth etc. is undeniable deaths are among vulnerable road users: for Road Traffic Safety Management • Cost -effective the process and more than 150 NABL and QCI strive hard towards aiding pedestrians, cyclists, and motorcyclists. (RTSM), has been developed to help accredited coal testing laboratories this development by improving the organizations improve the safety of with an aim to provide a holistic that carry out the efficient testing & underlying processes in ensuring These road traffic injuries can be road users and minimize the risks of quality determination and monitoring analysis of coal. the quality in coal ecosystem and to Poonam Gupta prevented. Governments need to take disruptions. This standard contributes to system for coal supplies to consumers. contribute in the growth of our nation action to address road safety in a holistic three Sustainable Development Goals Over the course of time, we have given by delivering accurate results to these manner. This requires involvement from Initially, QCI started with facilitating Assistant Director, (SDG) i. e. 3, 11 and 12. our optimum efforts to provide timely, prominent Industries who are the multiple sectors such as transport, police, NABCB accurate and efficient assessment major bearers of this growth. health, education, and actions that ISO 39001 assists organizations in on the quality of address the safety of roads, vehicles, and integrating road safety as a core road users. objective into their management systems. As one of a family of ISO management Organizations of all sizes and types, system standards, it is based on the regardless to whether they are involved latest common management standard directly or indirectly in a road traffic framework developed by ISO and a Plan, system or simply generating road traffic, Do, Check and Act process. should engage in a comprehensive, systematic, preventive, protective, The road safety management system preparatory, and mitigation process. can be integrated with the general Organizations must take adaptive and management system of an organization proactive measures to reduce the and with several parallel disciplines probability of such an event. of management system standards, e.g. ISO 9001 (Quality) and ISO 14001 ISO 39001: 2012 - Road Traffic (Environment). Organizations that already Safety (RTS) Management Systems — hold certification to these will find it Requirements with guidance for use, is easier to establish a road traffic safety the template for best practice road traffic specific component to their existing

74 JANUARY - MARCH 2021 QUALITY INDIA QUALITY INDIA JANUARY - MARCH 2021 75 04 NABCB Accreditation Scheme for Anti- Bribery Management management system, as well as NABCB accreditation to RTSMS NABCB has published the accreditation offer added benefit from the unique scheme provides formal recognition criteria based on ISO/IEC 17021-1 elements provided by ISO 39001 of the integrity and competence of : 2015 and is available on NABCB Systems (ABMS) that are not covered by any other ISO Certification Conformity Assessment website . The criterion is based on the management system standard. Bodies (CABs). The certification International standard to facilitate of products, systems, services, or harmonization of certification process personnel will provide confidence / in India and signing of Mutual/ Bribery is widely known as one of the orienting the organisational culture The benefits of adopting ISO assurance to all interested parties like Multilateral Agreements with other greatest challenges to the international towards transparency and demolition of 39001: consumers, governmental authorities, countries, regional and International development across globe. Bribery bribery. Implementing ABMS can help • Preventing avoidable death and regulators whose products, systems, forums. often results in the loss of customers’ organizations provide assurance to the serious injury in the road traffic services, or personnel are certified, confidence, reduces quality, poses a stakeholders that it has implemented The Certification Bodies seeking system, including the workplace that they comply with specified In-house article significant risk etc on organizations. best practice anti-bribery controls. This and while commuting requirements in standards and other accreditation for RTSMS Certification will eventually result in the increases Governments of the respective countries normative documents. shall comply with the requirements of visibility and reputation among • Contributing to better planning, specified in ISO/IEC 17021-1 : have taken several necessary steps to customers in market. design, operation and use of the NABCB grants accreditation to 2015 “Conformity assessment — address bribery through international road traffic system the certification bodies seeking Requirements for bodies providing agreements and through their national ABMS can also act as an effective tool • Cutting organizational road crash accreditation for Road Traffic Safety audit and certification of management laws. However, it is not merely sufficient for private and government owned and incident costs, reducing the Management System (RTSMS) for systems – Part 1 : Requirements” to have good laws and prosecution. organizations for strengthening the number of workdays lost to injury providing certification for RTSMS based and ISO/IEC TS 17021-7:2014. Good management within individual existing anti-corruption compliance and reducing insurance premiums on ISO 39001 : 2012. Standards. “Conformity assessment organizations is also equally important if processes and management systems. and repair costs — Requirements for bodies providing bribery has to be mitigated. NABCB Accreditation Scheme on ABMS • Demonstrating social audit and certification of management The increasing awareness of the damage for Certification bodies was launched responsibility, improving systems — Part 7: Competence Shivani Mishra caused by bribery has resulted in need on 6th October 2020. Accreditation by organization profile and requirements for auditing and for effective action to be taken to NABCB signifies that the certification increasing business certification of road traffic safety Accreditation Officer, prevent bribery. The ISO 37001:2016 body is competent to offer ABMS • Contributing to national and management systems”. NABCB -Anti-bribery Management Systems — certification as per ISO 37001. The global efforts to prevent Requirements with guidance for use accreditation to Certification Bodies shall death and serious injury (ABMS) Standard provides measures be based on requirements of ISO/IEC in road crashes that help organisations prevent, detect 17021-1:2015 and ISO/IEC/TS 17021-9: and address bribery. This standard is 2016 Standard requirements. applicable to small, medium and large organisations in the public and private NABCB accreditation strengthens the sectors. It is a flexible tool, which can be assurance of impartiality, credibility and adopted according to the size and nature competency of certification bodies for of the organization and the bribery risk delivering ABMS certification. It also it faces. enhances the public confidence on the services offered by the accredited It is therefore in the interests of an certification bodies. organization that all its employees take reasonable and proportionate steps to prevent bribery. ABMS helps the organisation improve performance by

76 JANUARY - MARCH 2021 QUALITY INDIA QUALITY INDIA JANUARY - MARCH 2021 77 01 SIPOC MODEL A SIX-SIGMA TOOL

To begin with…. first things first! Let us decode SIPOC into what it stands for… Quality Council of India (QCI) Suppliers > Inputs > Process > Outputs > Customers

The SIPOC is an excellent Six Sigma tool. map, measure, and drive or improve the It aims to threadbare and breakdown all project. relevant elements of a proposed project The in-scope include all relevant Members Write before the team begins to implement. This methodology is extensively used in activities, resources, timelines, areas especially in Project Management, deliverables and project’s boundaries. Six Sigma projects and for Process Whereas in out-of-scope, they are tasks Improvements. not part of/ or included in the original project plan as they do not contribute

qualitycouncilofindia It is very helpful for the starters and to project’s objective nor it affects the uninitiated ones to get a ringside view desired performance of an outcome. An of the interactive dynamics. Based on example of an out-of-scope could be, a structured approach, SIPOC helps a customer wants an add-on or change the Project implementors/ initiators to to be made in a product’s feature say, understand the project’s scope, identify to reconfigure the seating layout in a V Umesh Naidu its boundaries, develop a layout, obtain vehicle. Whilst out-of-scope tasks may consensus and build teamwork. The not affect product’s performance but they TQM, Improvement SIPOC tool assists to define a complex are also an important part of the project Members Initiator, Lead Auditor project in case that may not have been management team. (ISO 9000), Green Belt well scoped. Historically it was seen - Six Sigma projects which start in a hurry and in @QualityCouncil haphazard manner without doing the WHAT IS GOAL Write necessary drill and tried to shortcut the entire rigor, from mapping associated It is a Plan whose Performance is risks and their impact, have often failed Predictable! to meet project’s deadline and eventually could not take off. To start a Six Sigma project, it is important to know the project’s goal, Being a high level process map, the which is given in its scope. It is here; SIPOC model makes it essential for the SIPOC tool comes in handy as it the management and also the project allows the team to list down the details team to first have a clear understanding of “every spoke in the wheel” i.e. the of the project’s scope, both in-scope involved players in a project, its scope and out-of-scope aspects. It offers a and goals. Once this task is complete, template to define a process, making it it confirms that all concerned are on easier for subsequent linked activities, to

@QualityCouncilofIndia a similar plane of understanding with

78 JANUARY - MARCH 2021 QUALITY INDIA QUALITY INDIA JANUARY - MARCH 2021 79 regard to the project’s objective, which it can make sense in the end, when and unmeasurable), Achievable (not outcomes and events. A Lagging Lag Indicator is critical for its success. When this SIPOC diagram is prepared. WHAT METRICS undoable and unfeasible), Realistic (not Indicator looks back at whether the is achieved, the team would now be SHOULD THEN BE impractical and fictional) and finally intended result was achieved. able to see the big-picture and their THE KPIS? it must be Timebound (not timeless respective roles. WHAT IS KPI? but within schedule). This ruling must It depends on the business. Not every be kept in mind at the very beginning Metric we measure can be “Key”. It is It stands for “Key Performance to identify and select right set of Following steps will be needed up to us to identify and select those Indicator” and used to denote appropriate ‘SMART’ KPIs for a project to prepare a Project’s Scope metrics, which are most closely aligned important milestones or landmarks before it is set in motion. Statement: to business objectives, hence ‘critical’ in meeting organization’s goals or to keep the business alive and well. • To know on why the project is business objectives. KPI may seem This group of metrics are KPIs. necessary/ important like a Metric, but there is a distinction CUSTOMERS’ NEEDS • Define project’s key objectives between the two. In short, KPIs are measurable values Fig- 2: LAG and LEAD Indicators Stated needs are express and explicit that show how effective management is As it can be seen, one can control • Outline the project’s statement requirements, which the customer of work able to achieve its business objectives. “Leads” as and when needed at every specifically asks for. Healthcare WHAT ARE Metrics are trackers, as they track the stage of a process moving to the • Identify major deliverables status of a specific business process. Diagnostic Errors, Medication Errors, METRICS? Unstated needs are implied ones, desired destination. However, “Lags” • Set up key milestones KPIs track whether organization has Adverse Events, Acquired Infection, which a customer expects implicitly lack that privilege as it being outside They are quantifiable measures used achieved its business objectives/ Incident Reporting, Patient feedback, • List down major constraints with the goods or services. Unexpected one’s control, in a way, it is a done Mortality, to track progress of a project or targets, whilst Metrics track business case. • Obtain management buy-in & ones are those which are neither performance of a business objective. processes. sign-off expected nor required, but would It therefore becomes essential delight the customer. • Items of exclusions not in scope’s Having explained Metrics and KPIs, now to deploy correct focus on Lead it is necessary to have SMART KPIs. Automobile purview METRICS VS KPIS Indicators right from the start a project is conceived/ finalized, or during Vehicles Produced, Product Quality, WHAT ARE formulating company’s annual business Services Delivered, Defects, Customer LEAD AND LAG plans to achieve the desired positive Satisfaction INDICATORS? Lag Indicators.

A Lead indicator is a predictive Examples on Lead and Lag Other Industries measurement whilst a Lag indicator is Indicators: an output measurement. Both Lead Expenses incurred, Revenues earned, and Lag indicators are used in the P&L and Balance Sheet, Corporate profits development of a project schedule. Lead Indicator Lead as “Input Metric” and Lag as Likewise, one could pick up lot many “Output Metric” are the indicators that similar Leads and Lags from each layer help enterprise leaders understand Healthcare of Industry and society too. business conditions and trends. Both Patient Safety & Care of Plan, Safety the metrics inform the managers that Walk Rounds, Clinical Audits whether they are on track to meet their TO BE BACK IN enterprise goals and objectives. BUSINESS IS GOOD…. A Lead indicator is dynamic and Automobile BUT STAYING IN difficult to measure but predicts Quality Resources, Qualified Team, BUSINESS IS BETTER Fig -1 SIPOC Framework future trends and likely conditions Amount of Orders, Backlogs that may occur, to enable companies WHAT ARE CTQS? achieve accurate projections. While In simple way, all Metrics are KPIs, WHAT IS A SMART a Lag indicator is static but easy to Critical to Quality (CTQ) are key TERMS DECIPHERED but not all KPIs are Metrics. Say, Other Industries: KPI? measure but hard to change, which measurable characteristics of a Metrics are like ‘squares’ and KPIs as assess business’s current state of Annual plans, Budgets product, process or service whose It is common to see jargon like terms ‘rectangles’ where all squares can be It is abbreviated for Specific, performance/ output achieved. performance standards or specification so frequently used interchangeably. rectangles, but all rectangles cannot be Measurable, Achievable, Realistic limits must be met to satisfy the Understanding and using them squares. and Timebound. In essence, a KPI The Lead and Lag are two dots on the Examples on Lead and Lag customers. One need to always correctly makes a difference. It is must be Specific (not vague and opposite ends of a spectrum. Leading Indicators: remember, a dissatisfied customer is an relevant to explain few of them so that ambiguous), Measurable (not infinite indicator looks forward at future

80 JANUARY - MARCH 2021 QUALITY INDIA QUALITY INDIA JANUARY - MARCH 2021 81 02 ROMANCING unfortunate event and can cripple an enterprise fortune. STEPS TO COMPLETE PRACTICAL CASES & WITH RISK A SIPOC DIAGRAM THE SIPOC: CTQs help translate broad customer may be (1) partial or complete or (2) needs into specific, actionable, 1. Sketch an outline of the business By now, one could be able to visualize PRELUDE positive or negative (favorable or measurable performance requirements. operation (Process) well how a SIPOC framework works and unfavorable). These requirements can then be used the interacting players on that 5-stage Literally, romance is a relationship. It 2. Identify the products/ services to deliver high quality products and value chain, the Metrics, KPIs, SMART includes actions and feelings of two (Outputs) that comes out of this Note: Negative effect of actuation services (as outputs) to customers, KPIs and CTQs for projects like: individuals, who are affectionate and process of a risk is a FAILURE, meaning, “not either internal or external. caring to each other. I have chosen this 1. To build a new Airport meeting the intent”. The professionals in unusual title mainly because I have 3. Identify the recipients of these production sector with statistical brains, CTQs were originally developed as part passion to think of risks in all activities outcomes (Customers) to whom it 2. To convert a Hospital into a COVID primarily in automobile manufacturing, of the Six Sigma methodology. in an organization. I desire a certain will be served Care Center conduct Failure Mode and Effect Analysis amount of comprehensiveness in the Now it can be seen why it was felt (FMEA), where an attempt is made to 4. Identify the resources (Inputs) that 3. E-commerce companies engaged bohemian interaction with risk so that necessary to spend some space on control failure with the principles of are required to convert them into in online shopping and delivery risk remains in a happy mood now and aspects like, Metrics, KPIs, SMART KPIs, statistics. outputs ever and does not inflict a negative or Lags, Leads and CTQs. All this will Members Write 4. A higher center of learning to open undesirable effect on the organization have a bearing when preparing a SIPOC 5. Identify the sources (Suppliers) a new branch at a new location and its activities. Diagram. from whom the materials will be WHAT ARE sourced Just think about the SIPOC and the Organizations of all types and sizes THE CAUSES likely factors that could come in for confront internal and external factors and 6. Identify what Customers require each of the above four projects, you OF POTENTIAL PREPARE A SIPOC influences that make risks surfacing and DEVIATIONS? DIAGRAM and their specific needs (CTQs) would get a feel of comfort. Once you obstructing or stopping of the desired have touched that comfort level, then goal being achieved. The questions Once all the above elements and They are mainly due to deficiency of A SIPOC is easier to prepare by starting half the battle is won. of whether and when the targeted information are available, start plotting information. from the right end (i.e. Customers) and objectives or goals will be achieved them on the diagram and complete complete it by working towards the left plague the mind. As it is said, doubt the cycle…. from Right (Customers end) end (i.e. Suppliers). is more painful than gout; we need to going towards Left (Suppliers end). Deepak address uncertainty factors, so that WHAT IS At each of the 5-stage SIPOC’s value Now the SIPOC chart is ready which Bandyopadhyay certainties are established for achieving INFORMATION? chain, every level brings out important will provide a clearer and bigger the set goals or objectives. KPIs along with other Metrics as well. It is the knowledge of consequence or picture. NBQP, Assessor An extremely useful and nice model Before proceeding further, let us effect of an action. particularly for Six Sigma Projects This is what a higher management crystallize our concepts in the context of viz. Improvement Projects, Process always expects from their Quality “risk” as follow: Mapping, Project Management, SIPOC Improvement Drivers on Proposed WHAT IS AN EVENT? helps to map the entire process that Projects to build-up consensus and occur on this value chain from start to buy-in, before giving the project a go WHAT IS RISK? It is a certain occurrence or manifestation finish. head. in which risk (1) may be partial or It is the effect of uncertainty on complete or (2) may have positive or objectives. negative effect.

WHAT IS AN WHAT IS OBJECTIVE?

EFFECT? It is the result to be achieved. It is a potential deviation from the expected occurring in an event; which

82 JANUARY - MARCH 2021 QUALITY INDIA QUALITY INDIA JANUARY - MARCH 2021 83 What are the types of • Risk assessment – identification, • Risk resilience – adaptive capacity • Dependents of workers organization industry or sector specific) analysis and evaluation of risk in changes in risk with time objective? Accountability of above interested • Improves the identification of • Can be used throughout the life • Risk attitude – tolerance, aversion, • Risk resistance – arrangements parties appropriately. opportunities and threats of an organization and can be Objective may be relating to: attitude, avoidance, sharing, for avoidance of risk applied to any activity including • Help comply with relevant legal acceptance) Methodology of Risk Evaluation (RE) decision making at all levels • Risk retention – an informed requirements and international • Financial advantage or stability in qualitative terms include estimation • Risk aversion – attitude to turn decision to retain a risk norms of: • Preservation of health, safety, away from risk that is not giving • Risk review – determining of • Improve mandatory and voluntary environment due cognizance to a possible risk ISO 31010:2019, Risk status of risk periodically • Reproducibility of RE on time reporting • Promotion of education, training • Risk acceptance – informed scale Management – Risk • Risk source – elements singly or • Improve governance and competence decision to take a particular risk in combination raising potential • Exploitability of skills of different Assessment Techniques, • Improve stakeholder confidence • Achievements in profession • Risk evaluation – determining if to a risk categories of workers and trust provides: the risk is acceptable or tolerable • Attainments in intellectual, • Risk tolerance – readiness to bear • Periodic changes in damage • Establish a reliable basis for • Guideline on selection and artistic and spiritual fields • Risk exposure – risk vulnerability the risk after treatment potential of a risk decision making and planning application of risk assessment • Explorative, etc. • Risk financing – provision of • Risk treatment – identification, • Detectability of risk techniques in a wide range of • Improve controls funds in risk management analysis, estimation, and control situations of a risk • Effectively allocate and use • Risk identification – finding, • Guidelines in making decisions What are the levels of resources for risk treatment recognizing and describing risk • Risk treatment – process to Limitation of RM – Risk cannot always where there are uncertainty objective? modify risk be eliminated, but can be reduced • Improve operational effectiveness factors • Risk likelihood/probability – an or transferred. Thus, residual risks and efficiency estimation on the possible • Risk vulnerability – a situation They can be: linger on in spite of all controls (no occurrence and actuation of a risk that allows a risk to cause an • Enhance health and safety adverse effect complacency). However, if source performance as well as ISO Guide 73-2009, Risk • Strategic (at top management • Risk management – coordinated level) of risk is replaced with equipment environmental protection management vocabulary, activities in an organization with having better capacity or performance regard to risks • Improve loss prevention and • Project wise, product wise and parameters and personnel with higher eliminates the risk of double meanings process wise (at department or RISK MANAGEMENT incident management • Risk management framework – skills, the situation will improve, but of terms in RM. unit level) components of organizational (RM) new risks will still emerge. • Minimize losses arrangements for managing risks • Local or organization wide, RM is an integral part of overall • Improve organizational learning individual or group (at industrial Financial or Business Risks – include • Risk management policy – a planning and management processes, • Improve organizational resilience. sector level) elements like: statement issued by the which cannot be, stand alone in an CONCLUSION • International, national or regional authorities on the intensions and organization. It involves everybody – • Insurance (at geographical level) direction on risk management chairperson to door attendant. This Risk is eternal not • Bad debts INTERNATIONAL • Risk management process – a also includes all interested parties like: GUIDANCE only in personal life systematic application of policies, • Bankruptcy of certain interested of individuals but also WHAT ARE THE • Citizen parties (suppliers, customers, or • All ISO management system procedure/practices on risks, to during the lifetime VARIOUS FACETS OF restrict their occurrence • Customer even the organization itself) standards (on Quality, Environment, Occupational Health of an organization. RISK? • Risk monitoring – continual • Distributors • Inappropriate business strategies and Safety, Energy, Food safety, checking, supervising and • Erratic cash flow It is never-ending • Shareholders Road Traffic Safety, Information They may be: determining the status of residual and therefore, • Client attrition Security, etc.) have now mandated risk • Investors • Residual risk – remaining risk identification and management Risk Management after risk treatment to an extent • Risk monitoring and review • Owners of risks and opportunities. A few needs to be perused as currently possible • Risk profile - dimensions of a risk • Insurers ADVANTAGES other internationally accepted perpetually, and be documents are: • Risk management audit or description of a set of risks • Government & regulators OF A GOOD RISK improved continually. – estimation of adequacy • Risk quantum – estimation of the • All service providers MANAGEMENT In tune with the title or effectiveness of a risk effect of a risk management frame work • Competitors The salient ones are: ISO 31000:2018, Risk of this article, it can be • Risk register – a record of • Risk aggregation – a combination • Media Management – Principles concluded that Risk information about identified risks. • Increase the likelihood of of a number of risks It is also record keeping of risk • Commentators achieving objectives by taking and Guidelines: Management is an • Risk analysis – process to related events care of the risks as perceived eternal love between • Trade groups • Provides guidelines on managing comprehend a risk • Risk reporting – a communication • Emergency service providers • Encourage proactive management risks an organization and its • Risk appetite – amount of risk the describing the status of risk at a • Be aware of the need to identify • Provides common approach to activities. organization is willing to accept particular point of time • Other response agencies and treat risk throughout the managing any type of risk (not or retain • Transport service providers

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Sustaining the reputation back, to bounce back in style and THE FOUNDATION of consistently meeting the with a new-found-rigor, every expectations is probably the single time. In addition, what toughest goal to achieve. We makes being resilient easier is to OF RISK-BASED all have heard, read, seen, and get clarity on the bigger picture, experienced the importance of believe in solution-oriented THINKING (RBT) IN maintaining high standards in approach and focus on building everything we do. Seldom do confidence in our own competency we hear about what goes into by practicing conscious- ISO 9001:2015 achieving it. sharpening-the-saw philosophy.

Members Write Whether at strategic or at Resilience is the difference Members Write Since ISO 9001:2015, there has been a In some sectors, like medical devices tactical level, at organization or between “quenching the thirst like lot of discussion over the approaches or food processing, negative definition individual level, there are a million the crow by raising water levels to inculcate Risk-Based Thinking in an of risk, as one leading to harm only, is roadblocks that could bog us using the pebbles” and “calling the organization. In other ISO standards accepted. That does not mean it is wrong. down. It could be the pandemic grapes sour and staying hungry like such as ISO 31000 details about risk For that sector, negative risk is the one affecting our modus operandi or a the fox.” governance and risk framework, while not which needs risk management, more than prescriptive, are explicitly stated. 9001, the positive risk. Of late, the focus is on comparatively simpler situation of So, let us ask ourselves, “Am I on the other hand appears to have taken ‘benefit-risk’, which is an assessment of unavailable resources. Interestingly a gentle evolutionary step in 2015 from product performance as weighed against the crow or the fox? What is my there also are these less-spoken- implicit risk in ‘prevention’ to explicit opportunity for customer benefit vs. about-yet-critical roadblocks in superpower?” ‘Risk-Based Thinking.’ negative risk inherent in the product. achieving our maximum potential Meeta Asthana Time to think… time to explore. Jayet Moon First issue is the definition of the word The word risk itself is defined by ISO like difficulty in differentiating ‘risk’ itself. World renowned, trusted and 31000:2018 as: Business task clarity from goal clarity, Certified Risk Management famous Oxford Dictionary defines it as: Improvement complacence, priority differences, Professional, Project “The effect of uncertainty Consultant, NBQP, mediocrity, belligerence, Management Institute “A situation involving on objectives”. QCI abdication, and under-appreciation exposure to danger” So, what can the definition of ‘quality to name a few. This is a situational definition. It does risks’ be? It’s quite simple: Irrespective of the gravity of not imply probability or severity, but, focusses on situational ‘uncertainty’. Do “The effect of uncertainty situation or severity of its causes, we expose ourselves to danger? Almost on quality objectives.” a superpower that enables us to every day. Going to get groceries in the overcome these roadblocks is pandemic is a risk. Air travel is a risk. In Considering this, there are two definitions resilience. Resilience is to bounce the same vein, organizational decisions of QRM. The first one was given by World are rife with exposure to danger. Health Organization (WHO) in 2012: However, we do expose ourselves, don’t we? To capitalize on an opportunity. QRM was defined as the overall and Within uncertainty, lie both, danger continuing process of appropriately leading to loss and opportunity leading managing risks to product quality to profit. throughout the product’s life-cycle in order to optimize its benefit–risk balance.

86 JANUARY - MARCH 2021 QUALITY INDIA QUALITY INDIA JANUARY - MARCH 2021 87 The second one focusses on holistic management allows us to leverage the greater tolerances for operational risks, draws from ISO 31000 and existing risk management framework and subsequently strategic risks. Safe includes the first definition within it: for organizational benefit and not just products and processes may encourage 05 prevention of loss. positive risk taking by engendering “QRM is the management confidence in top management, which MANAGING of effect of uncertainty on So, what’s the role of Quality in turn, will lead them to strategically Management Function in Risk quality objectives.” leverage strengths to capitalize on Management? business opportunities. The level(s) of QUALITY IN risk management should be recognized It boils down to the risks to quality Dr. Joseph Juran introduced the as a part of setting the context of risk objectives you want to manage using paradigm of Strategic Quality management activities. your Risk Management Framework. Management (SQM) at the apex of SOFTWARE Risk management affects decision quality planning activities as shown Thus, risk managed at one level allows making towards realization of goals in Fig. 1. SQM deals with setting and for opportunities for value creation and objectives which is a central achieving the strategic quality goals at other levels. Mismanaged risks will The history of managing quality in impact so very frequently all around us. part of organizational success. So, in of the organization. Concomitantly, lead to reduction in value because manufacturing in a structured and Over time, the hardware and software implementing ISO 9001, pay close there are operational quality goals and risks may magnify as they shift through systematic manner can be traced back to integration has reached a stage where attention to the scope of quality risks product, service and process quality levels. the time of the World War II, if not before. we have software-enabled intelligent you want to manage using your risk goals. The challenge to attain these This war caused massive destruction of manufactured products and product management system depending on the goals is the uncertainty of vehicles Risk-Based Thinking is a philosophy industrial assets in several nations and components. scope of quality objectives. to achieve them in terms of people, and not a set of tools. Risk-Based compelled them to act innovatively to methods, equipment, environment, Thinking will not automatically follow The definition of risk from ISO catch up with the rest of the world. The reasonable success of WFH (work materials etc. by simply creating a risk analysis 31000:2018 looks at both upside and from home) or remote working that document or a risk manager position

Members Write Japan took a pole position in the quality organizations have been impelled to downside of risks - its positive and While SQM propagates a top-down within a company. Risk-based thinking movement and was instrumental in use in the World War like scenario we negative aspects. To some readers, approach to risk management, product/ must be tied and aligned to the leveraging concepts and methods such are currently witnessing due to the this may be a new concept. One tailed service risk management aims for a culture of a company, such that its as TQM (Total Quality Management), coronavirus-induced global pandemic QC (Quality Circles) and TPM (Total is a testimony to how far the world Productive Maintenance). Interestingly, has progressed on the industrial and the building blocks for developing technology front since World War II. these concepts and methods were first introduced to Japan by the Western Software, embedded or otherwise, Quality Management guru’s like Deming has truly become a key driver of the and Juran. technology-enabled world we live in.Hence it is a business imperative to Hemanta Chandra Later, various manufacturing ensure flawless creation and delivery of organizations in different countries software/IT services to customers. Bhatt across the world adopted several other standards, frameworks, methods and At this point, it is quite important to Head of Quality and MR at tools for establishing and upgrading understand the major differences and Hughes Systique, a Hughes their quality systems and consequently similarities between software and Group Company manufacturing work. Figure 1: Relation of Strategic Quality Management to companywide quality management (Leftmost pyramid adapted from Juran on Leadership for Quality, 1989) for building and improving quality in manufacturing. objectives, whether they be individual version of risk (based on reduction Here are some of the major bottom-up approach. ISO 9001:2015 or organizational, incorporate this The list of such standards, frameworks, and avoidance of negative risk only) differences: removed the earlier preventive approach. A systemic risk management methods and tools includes the following will lead to one dimensional risk action clause and introduced Risk- framework is the first step, for many, – ISO 9001, ISO 14001, ISO 45001 • Software creation happens primarily management which at best, will result Based Thinking, which, by nature, is to begin laying the structure for (OHSAS 18001), sector-specific standards and largely in the mind and not on a in zero losses. No company becomes preventive in spirit. At the product/ Risk-Based Thinking which leads to like AS 9100 (Aviation, Space and machine successful by aiming for zero loss, it service risk management level, the Defence) and IATF 16949 (Automotive), the organization and decision makers • Software can never be tested to the becomes successful by aiming for large DMAIC six sigma, DFSS, etc. designers of products, processes, and within to think holistically about risk, point where it becomes zero defect profits and gains. That said, zero loss services adopt a risk-based mindset speak a common risk language and use and zero defect is an admirable quality As time progressed, use of software in • Software can be delivered quickly to preemptively mitigate subsystem- risk management methods and tools goal, much popularized by the Quality industrial processes gained traction and “over the air” specific, foreseeable risks. This results for better decision making at every Guru, Phil B. Crosby. then increased gradually to come to in low-risk products, processes, level of the organization. • Software is relatively easier to change and services, which in turn, allow the level that we see today, where we than hardware Two tailed definition of risk can experience its pervasiveness and

88 JANUARY - MARCH 2021 QUALITY INDIA QUALITY INDIA JANUARY - MARCH 2021 89 At the same time, there are • Minor enhancements and bug- The ISO 9001 standard can serve as the • For software/IT services some major similarities also as fixes PROJECT REVENUE IN fundamental foundational block of the organizations which are into EXECUTION IN SOFTWARE IT/ providing software development given below: • Refactoring and performance quality system in a software/IT services and enhancement work, the tuning SOFTWARE/ SERVICES IS organization. It helps in establishing • Work in both software and IT SERVICES IS PRIMARILY the basic hygiene factors like: “Development View” provides a manufacturing requires the use • Migration to another, generally good collection of practices for of appropriate technical and newer & technology platform PRIMARILY DONE GENERATED USING • Organization’s repository for sharing managing and performing this type engineering activities • Provide support to business users if USING TWO TWO MODELS the standard processes, SOPs, of work they need any help or face any issue MODELS: guidelines and templates with all • Work in both cases also requires Time and Material – in this case, • For software/ITservices employees the effective management of the while using the software Customer Managed – in this case, revenue is generated by billing the organizations which are into technical and engineering activities • Roles, responsibilities and staffing providing software maintenance • Production support –provide the customer engages the software/ customer at a defined frequency of roles for taking care of operations and support work, the “Services • Certainty, of delivery of outcomes is fix or work-around if software IT services partner from resource and invoicing is based on the “hours as well as process of improvement View” provides a good collection a crucial need in both the cases malfunctions or doesn’t work augmentation point of view and consumed” at an “agreed person-hour activities in the organization as intended rate”. This aspect requires that the of practices for managing and • Assurance of quality and manages and controls the entire • Practices like management performing this type of work consistency of outcomes delivered, • User support – resolve query delivery supply chain. This aspect quality system provides process and reviews, internal audits, customer is a key ask in both the cases or provide special assistance to requires that the quality system controls that can ensure that the work • For software/IT services users as requested or required provides processes and controls that assigned is understood with exactness satisfaction surveys, etc. for organizations which are into Though there are certain differences, and the performance and progress of obtaining a holistic view of the providing software/IT services by • Operations support –ensure can ensure resources with required the similarities in software work as organization’s performance engaging contractors and other back-end support like back-ups competencies and skills are developed work is regularly communicated to the compared to manufacturing work has partners, the “Supplier Management and scheduled jobs processing and deployed with the customer for customer Thereafter, the two standards ISO significant commercial importance View” provides a good collection for smooth operations and performing the assigned work though 27001 (related to information security) and hence necessitates the case for Fixed Price – in this case, revenue is of practices for managing and enjoyable user experience high-level oversight is maintained on and ISO 27701(which is an extension managing quality in software in a generated by billing the customer performing this type of work their performance to identify surprises to ISO 27001 and is related to data way that is like the way it is done in at the defined milestones and the For software/IT services and address them before they can turn privacy) should be integrated into Focus on continual improvement manufacturing. invoicing is based on and subject to organizations involved in into escalations the organizational process fabric in a is important for any organization. the achievement of the “specified developing new software or combined manner. And this is true for any software/IT outcomes”. This aspect requires that While designing and working on major feature Partner Outsourced – in this case, the organizations also. The lean six sigma the quality system provides process • In the current scenario, where establishing the system for additions or enhancements, customer “outsources” the work or a method can be quite effectively used and controls that can ensure the work data is the new oil, securing and managing quality in software, both major and minor, following part of it to the software/IT services for this purpose. to be performed is determined and protecting information and data is an organization providing types of methodologies are partner and the software/IT services software/IT services should partner is expected to own the delivery estimated correctly, and its execution crucial for an organization to create In addition, there are many other commonly used: and maintain its competitive edge factor in the following key of the outcome for the assigned against the estimates gets tracked standards, frameworks, methods considerations: Plan-Driven or Waterfall-Type – this outsourced work. This aspect requires and controlled precisely to ensure the • In the outsourcing model, especially and tools that various software/IT is generally suitable for developing that the quality system provides completion on time and within the where the customer’s data get organizations in different countries • Type of work performed software for complex situations or processes and controls, that can ensure effort and cost estimates transferred to the software/IT across the world have adopted for mission-critical applications. The the software/IT services partner, can services provider, sometimes it may establishing and upgrading their • Development methodology The system for managing quality in quality system for this scenario needs plan and successfully execute and be in a different geography, it is quality systems and consequently for • Project execution model the software/IT services context needs to provide strong project and scope manage the entire delivery supply quite important that these aspects building and improving the quality in to be designed not only keeping in • Revenue generation model management processes and controls chain for the assigned outsourced work are managed in a comprehensive software. mind the above key considerations manner but also ensuring full alignment The list of such standards, frameworks, Organizations providing Change-Driven or Agile-Type – this is • These standards provide with the organization’s business methods and tools includes the software/IT services are generally suitable for prototyping and the necessary controls and objectives, execution strategy and core following – ISO 20000, sector- generally involved in for developing software in a rapid or compensating controls to ensure competencies. Along with the profile specific standards like HIPPA performing one or more of the adaptive manner. The quality system and assure that information is kept analysis of the existing and prospective (healthcare providers), ITIL (IT service following types of work: for this scenario needs to provide secure and in case there is any strong risk and change management market segments and customers as personal information, the same is management), COBIT (IT governance), • Develop new software from the processes and controls also the study of the competitive and kept private etc. scratch and then hand it over to the regulatory landscape within which the The next thing should be to look at customer Combined Methodology – this is organization needs to operate. the CMMI (Capability Maturity Model the methodology that is used most • Work on existing software, and The best bet for establishing a strong Integration) frameworks. change it in the following manner: commonly, and work is performed quality system in software/IT services by appropriately combining and • Though CMMI can be applied to any • Major feature additions or context is to leverage the available leveraging the relevant aspects from organizational context, it has found enhancements industry standards, frameworks, both plan-driven as well as change- lot of acceptance in the software/IT methods and tools. driven approaches services organizations

90 JANUARY - MARCH 2021 QUALITY INDIA QUALITY INDIA JANUARY - MARCH 2021 91 06 DESIGN THINKING FOR HIGHER

EDUCATION IN thinking. While such a structure serves be followed is, ‘Students are the education offerings. By definition, the educationist’s thinking process responsible for their own learning’. disruptive innovation disrupts the well, it falls far short of a designer’s bigger-and-better cycle by bringing to INDIA thought process that empathises with 2. The above model can free up market a product or service that is not the end customer’s aspirations. The valuable campus time. A three- as good as the best traditional offerings term academic calendar (spring, is the way designers think. Today’s basic structure of tertiary education in but is more affordable and easier to 4 autumn and winter terms) can 5 INTRODUCTION educationalists don’t need to understand India is shown in the diagram below. use . In the foreseeable future, in- designers better; they need to become person classes at legacy institutions Higher education in India has been designers. A Design Thinking approach will continue to rate above online ones, traditionally defined by set assumptions to higher education works backwards but the latter will be more inclusive about geography, time and quality1. But from the first job, not forward from high and poor-friendly. Disruptive classes profound transitions in technology are school. The educationalist designer adopt a student-centric approach to persuading a move to new models that needs to empathise with the end-user education, responding to students’ cater to larger masses and are agnostic to Members Write who is increasingly becoming technology unique learning styles and preferences. geographies and time. savvy and highly ‘Socially Mobile’, with It is like a low-cost airline that an exponentially expanding middle class. sacrifices all frills to fly a passenger We can gauge the rising impact of The hour’s need is ‘New Material’ for from A to B. My recommendations for technology on higher education ‘New Type of Students’ at ‘New Colossal design thinking for such institutions through the following pointers: Scales’3! However, not everything needs are: to be designed from scratch. This article • By one popular estimate, 65% of 1. The National Education Policy proposes a dual strategy that can work as children entering primary school focuses on revamping vocational under: today will ultimately end up working education to make it inclusive in completely new job types that don’t India’s internet revolution has ushered replace the academic calendar and aspirational. New-Age 2 yet exist . Legacy Institutions in deep penetration of technology and of summer and winter terms. The institutions can offer non- • Ease of access through technology will equitability between the rich and the students can begin their year traditional learners diplomas and Col Rajiv Bhargava Tweaking the core offerings to cater to change the demography of students. poor. A Design-Driven Approach for with any term with a provision of certificates in competency-based the changing needs of applicants Quality education will no longer modernising core offerings of legacy attending any two of the three. tracks by employing AI, AR and VR Associate Director, remain the preserve of the rich and institutions can be as under: (Artificial Intelligence, Augmented 3. The above model can enable MIGM- ISB the young. New-Age Institutions Reality, Virtual Reality) to create 1. Academic institutions can adopt more students to pass through the virtual practical projects and In the COVID inspired upheaval, design Leveraging new technologies to usher in a hybrid dissemination model, institution in a year, thus bringing field trips. Students can upgrade thinking can influence the new models disruptive education models wherein concept modules are down tuition costs, allowing more by demonstrating proficiency in the objective and direction of the taught online through animated low-income students to achieve through applied projects rather disruptive changes that have been forced videos and interactive sessions higher education. than traditional coursework6. Such upon us. RE-THINKING THE on digital platforms. The a model can attract mid-career CORE OFFERINGS application modules are taught working students who need to in-person by faculty, and students MODELS FOR NEW- achieve work-life balance while NEED FOR DESIGN Conventional Educational Institutions obtain a much-valued campus AGE INSTITUTIONS studying for higher education. THINKING have a time-tested standardised experience. The student’s physical curriculum focused on learning through time on campus is of premium, New-Age Institutions like to have 2. Massive Online Distant Learning Roger Martin, dean of the Rotman School a rigorous yet rigid method. In these requiring them to conceptually well-defined business models that Programs (MOOCS): Companies of Management, distinguishes design institutions, ‘Process Continuity’ assumes well prepared before coming can leverage technology to disrupt like Coursera and Udemy provide thinking from design. Design thinking priority over innovation and free- on campus. The principle to certification for completing a

1- https://ssir.org/articles/entry/design_thinking_for_higher_education 4- https://wenr.wes.org/2018/09/education-in-india 2- https://reports.weforum.org/future-of-jobs-2016/chapter-1-the-future-of-jobs-and-skills/#view/fn-1 5- Christensen, C. M., & Eyring, H. J. (2011). The innovative university: Changing the DNA of higher education from the inside out. San Francisco: Jossey-Bass 3- https://ssir.org/articles/entry/design_thinking_for_higher_education 6- https://ssir.org/articles/entry/design_thinking_for_higher_education

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Mechnical Data Other Informations Bleed Size : 21.6 cms x 29.4 cms Language : English Non-Bleed Size : 21.13 cms x 28.76 cm Frequency : Quarterly course, but not degrees. India needs national level institutions CONCLUSION For futher details, please contact: Ms. Shagufta Parveen - [email protected] | +91 9582840831 that have tie-ups with multiple Ms. Pooja Singh - [email protected] | +91 9990699909 accredited universities to provide Legacy institutions are under credits that, on aggregation, lead tremendous pressure to redesign Quality Council of India to recognised degrees. Such offerings that decrease the price Institution of Engineers Building, IInd Floor, 2 - Bahadur Shah Zafar Marg, New Delhi - 110002, India. offerings can have flexible time premium and increase their Tel: +91-11- 2337 9321 | Fax: 91-11-2337 8678 | Email: [email protected] limits for applicants to achieve qualifications in periods and contribution to society. They will face locations by convenience. resistance and scepticism as they attempt to modify strategies. The 3. The New-Age institutions can facilitate modern learning only way forward is to think like a Professional Membership Scheme through ‘Faculty Development designer, empathise with the students Programmes’. To teach new and strategise by understanding their Dear Quality Aspirants / Professionals, subjects we need teachers, needs in a dynamic world. Warm greetings ! who in turn require periodic refreshers and upgrades. Short, NBQP is one of the five constituent Boards of QCI. The “Professional Membership Scheme” is one of the technology rich workshops like The New-Age Institutions have the initiatives which is being operated by the NBQP in order to make “Nationwide Quality Movement” a reality, as well as integrate the organizations, institutions and individuals working in the field of quality. the ones being conducted by benefit of starting disruptive business Department of Science and models in areas underserved by legacy This “scheme” is open for all as per their eligibility and it would give you an edge over the other Professionals/ Technology on subjects like Digital Corporates as QCI has earned the reputation of being a very credible, successful and highly sought after accreditation/ Transformation, Design Thinking, institutions. registration institution. Besides getting the membership certificate, a copy of quarterly “Quality India” magazine and Industry 4.0 among others, can an opportunity for placing articles/ads in it, discounted registration for the Awareness/Training programs & events such as be facilitated through platforms Conclaves, Seminars/Workshops, access to the upcoming Knowledge Repository etc. will be provided. created by such institutions. An immense transformation in education is underway and we are part If you have the passion to become a part of this movement for quality promotion, stay abreast with the latest on the quality front, connect with other professionals, advance your knowledge and career, or grow your reputation as a thought leader, this membership of it. It is all about new products for would put you on the right track. new demographies at new scales! If we can think differently, sky is the limit. Best Regards, CEO-NBQP(QCI)

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