Quality Council of India

Annual Report 2015-2016

Annual Report 2015 - 16

4 Quality Council of India Annual Report 2015 - 16

MESSAGE

Adil Zainulbhai Chairman, QCI

Quality Council of India 2nd Floor, Institution of Engineers’ Building, Bahadur Shah Zafar Marg, New Delhi – 110 002, India

Dear Friends, The past year 2015-16 has been one of the most busy years in the history of the ŽƌŐĂŶŝǌĂƟŽŶ͘Y/ŚĂƐƉƌŽŐƌĞƐƐĞĚĚƌĂŵĂƟĐĂůůǇĂŶĚĚƌĂƐƟĐĂůůǇŝŶŝƚƐŵŝƐƐŝŽŶŽĨĐƌĞĂƟŶŐ ĂŶĐŽƐǇƐƚĞŵŽĨYƵĂůŝƚǇŝŶ/ŶĚŝĂ͘ƐƚŚĞŶŶƵĂůZĞƉŽƌƚƐƵŐŐĞƐƚƐ͕ƚŚĞůĞǀĞůŽĨĂĐƟǀŝƚǇ ŚĂƐŐƌŽǁŶƵƉďǇĂĨĂĐƚŽƌŽĨƚŚƌĞĞĂŶĚǁĞŚŽƉĞƚŽƐĞĞŝƚĂĐĐĞůĞƌĂƚĞĨƵƌƚŚĞƌŝŶƚŚĞĐŽŵŝŶŐ ǇĞĂƌ͘dŚĞƉĂĐĞǁĂƐĂůƌĞĂĚǇƐĞƚŝŶƚŚĞůĂƚĞƌƉĂƌƚŽĨƚŚĞǇĞĂƌϮϬϭϰͲϭϱĂŶĚŶŽǁǁĞŚĂǀĞ ƉƵƚŝŶƉůĂĐĞƚŚĞƌĞƋƵŝƌĞĚƐƚƌĞŶŐƚŚŝŶƚĞƌŵƐŽĨŚƵŵĂŶƌĞƐŽƵƌĐĞƐĂŶĚĞǆƉĂŶĚĞĚŽƵƌƐŬŝůůƐ ĂŶĚĐŽŵƉĞƚĞŶĐĞƚŽƐĐĂůĞƵƉƚŚĞĂĐƟǀŝƟĞƐĨƵƌƚŚĞƌ͘ƐĞƌŝĞƐŽĨŶĞǁŝŶŝƟĂƟǀĞƐŚĂǀĞďĞĞŶ ƚĂŬĞŶƵƉďǇY/ŝŶƚŚĞǇĞĂƌƵŶĚĞƌƌĞƉŽƌƚ͘ ,ŝƐƚŽƌŝĐĐŚĂŶŐĞƐĂƌĞƵŶĨŽůĚŝŶŐĂŶĚƵŶůĞĂƐŚŝŶŐĂŚŽƐƚŽĨŶĞǁŽƉƉŽƌƚƵŶŝƟĞƐƚŽĨŽƌŐĞ ĂĚǇŶĂŵŝĐƐŚŝŌŝŶ ƚŚĞǀŝƐŝŽŶ ĨŽƌƚƌĂŶƐĨŽƌŵŝŶŐ/ŶĚŝĂ͘ /ŶĚŝĂ ŝƐƐƚĂŐŝŶŐƚŚĞůĂƌŐĞƐƚĂŶĚ ǇŽƵŶŐĞƐƚǁŽƌŬĨŽƌĐĞŝŶƚŚĞǁŽƌůĚ͘ƚƚŚĞƐĂŵĞƟŵĞ͕ƚŚĞĐŽƵŶƚƌǇŝƐŝŶƚŚĞŵŝĚƐƚŽĨĂ ŵĂƐƐŝǀĞ ǁĂǀĞ ŽĨ ƵƌďĂŶŝǌĂƟŽŶ ĂƐ ƐŽŵĞ ĞƐƟŵĂƚĞĚ ϭϬ ŵŝůůŝŽŶ ƉĞŽƉůĞ ŵŽǀĞ ƚŽ ƚŽǁŶƐ ĂŶĚĐŝƟĞƐĞĂĐŚǇĞĂƌŝŶƐĞĂƌĐŚŽĨũŽďƐĂŶĚŽƉƉŽƌƚƵŶŝƟĞƐ͘/ƚŝƐƚŚĞůĂƌŐĞƐƚƌƵƌĂůͲƵƌďĂŶ ŵŝŐƌĂƟŽŶ ŽĨ ƚŚŝƐ ĐĞŶƚƵƌǇ͘ ,Žǁ /ŶĚŝĂ ĚĞǀĞůŽƉƐ ŝƚƐ ƐŝŐŶŝĮĐĂŶƚ ŚƵŵĂŶ ƉŽƚĞŶƟĂů ĂŶĚ ůĂǇƐĚŽǁŶŶĞǁŵŽĚĞůƐĨŽƌƚŚĞŐƌŽǁƚŚŽĨŝƚƐďƵƌŐĞŽŶŝŶŐƚŽǁŶƐĂŶĚĐŝƟĞƐǁŝůůůĂƌŐĞůǇ ĚĞƚĞƌŵŝŶĞƚŚĞƐŚĂƉĞŽĨƚŚĞĨƵƚƵƌĞĨŽƌƚŚĞĐŽƵŶƚƌǇĂŶĚŝƚƐƉĞŽƉůĞŝŶƚŚĞǇĞĂƌƐƚŽĐŽŵĞ͘ DĂƐƐŝǀĞŝŶǀĞƐƚŵĞŶƚƐǁŝůůďĞŶĞĞĚĞĚƚŽĐƌĞĂƚĞƚŚĞũŽďƐ͕ŚŽƵƐŝŶŐ͕ĂŶĚŝŶĨƌĂƐƚƌƵĐƚƵƌĞƚŽ ŵĞĞƚƐŽĂƌŝŶŐĂƐƉŝƌĂƟŽŶƐĂŶĚŵĂŬĞƚŽǁŶƐĂŶĚĐŝƟĞƐŵŽƌĞůŝǀĞĂďůĞĂŶĚŐƌĞĞŶĞƌ͘ &ŽƐƚĞƌŝŶŐŐƌĞĂƚĞƌůĞǀĞůƐŽĨĞĚƵĐĂƟŽŶĂŶĚƐŬŝůůƐǁŝůůďĞĐƌŝƟĐĂůƚŽƉƌŽŵŽƚĞƉƌŽƐƉĞƌŝƚǇŝŶĂ ƌĂƉŝĚůǇŐůŽďĂůŝǌŝŶŐǁŽƌůĚ͕ŝŵƉƌŽǀŝŶŐŚĞĂůƚŚĐĂƌĞĂŶĚǁĞůůďĞŝŶŐǁŝůůďĞĞƋƵĂůůǇŝŵƉŽƌƚĂŶƚ ĨŽƌƚŚĞƋƵĂůŝƚǇŽĨůŝĨĞĨŽƌĞǀĞƌǇĐŝƟǌĞŶ͘dŚĞĐŽƵŶƚƌǇ͛ƐŝŶĨƌĂƐƚƌƵĐƚƵƌĞŶĞĞĚƐĂƌĞŵĂƐƐŝǀĞ ĂŶĚ ƌĞƋƵŝƌĞ ŚƵŐĞ ŝŶǀĞƐƚŵĞŶƚƐ͘ /ŶĚŝĂ ŶŽǁ ŚĂƐ ƚŚĂƚ ƌĂƌĞ ǁŝŶĚŽǁ ŽĨ ŽƉƉŽƌƚƵŶŝƚǇ ƚŽ ŝŵƉƌŽǀĞƚŚĞƋƵĂůŝƚǇŽĨůŝĨĞĂŶĚƋƵĂůŝƚǇŽĨƐĞƌǀŝĐĞƉƌŽǀŝĚĞĚƚŽŝƚƐϭϮϱƌŽƌĞĐŝƟǌĞŶƐĂŶĚ ůĂǇƚŚĞĨŽƵŶĚĂƟŽŶƐĨŽƌĂƚƌƵůǇƉƌŽƐƉĞƌŽƵƐĨƵƚƵƌĞʹĨƵƚƵƌĞƚŚĂƚǁŝůůŝŵƉĂĐƚƚŚĞĐŽƵŶƚƌǇ ĂŶĚŝƚƐƉĞŽƉůĞĨŽƌŐĞŶĞƌĂƟŽŶƐ͘ Y/͛ƐŐŽĂůĨŽƌƚŚĞǇĞĂƌƐƚŽĐŽŵĞǁŝůůďĞƚŽŚĞůƉŝŵƉƌŽǀĞYƵĂůŝƚǇŽĨƐǇƐƚĞŵƐ͕ƉƌŽĐĞƐƐĞƐ͕ ŐŽŽĚƐĂŶĚƐĞƌǀŝĐĞƐŝŶƚŚĞĐŽƵŶƚƌǇĨŽƌĚŽŵĞƐƟĐĐŽŶƐƵŵƉƟŽŶĂŶĚĨŽƌĞǆƉŽƌƚĂƐǁĞůůĂƐ ƉƌŽǀŝĚŝŶŐŚƵŵĂŶƌĞƐŽƵƌĐĞƚŽĐŽŶĚƵĐƚƚŚŝƌĚƉĂƌƚǇĞǀĂůƵĂƟŽŶŽĨĚŝīĞƌĞŶƚƉƌŽũĞĐƚƐĂŶĚ ƐĐŚĞŵĞƐƚŚƌŽƵŐŚĂǁĞůůƌĞƐĞĂƌĐŚĞĚŵĞƚƌŝĐƐďĂƐĞĚŽŶŽƵƚĐŽŵĞƐ͘

Quality Council of India 5 Annual Report 2015 - 16

Y/ĂŶĚŝƚƐŽĂƌĚƐ͕ĂůŽŶŐǁŝƚŚĂƌŽƵŶĚϮϬϬнĞŵƉůŽǇĞĞƐ͕ĂƐǁĞůůĂƐŵŽƌĞƚŚĂŶϭϬϬϬϬн ĂƐƐĞƐƐŽƌƐĂŶĚĂƵĚŝƚŽƌƐŝŶƚŚĞĞƌƟĮĐĂƟŽŶĂŶĚ/ŶƐƉĞĐƟŽŶďŽĚŝĞƐĂĐĐƌĞĚŝƚĞĚďǇƵƐ͕ǁŝůů ƉůĂǇĂĐƌƵĐŝĂůƌŽůĞŝŶƉƌŽǀŝĚŝŶŐƐƉĞĞĚŝŶŝŵƉůĞŵĞŶƚĂƟŽŶŽĨǀĂƌŝŽƵƐƉƌŽũĞĐƚƐƚŚĂƚY/ŝƐ ǁŽƌŬŝŶŐŽŶ͘ ^Ěͬʹ ĚŝůĂŝŶƵůďŚĂŝ ŚĂŝƌŵĂŶ YƵĂůŝƚǇŽƵŶĐŝůŽĨ/ŶĚŝĂ

6 Quality Council of India Annual Report 2015 - 16

fiz; fe=ksa] fiNyk o"kZ 2015&16 laxBu ds bfrgkl ds lokZf/kd O;Lr o"kksZa esa ls ,d jgk gSA D;wlhvkbZ us Hkkjr esa xq.koÙkk dk ,d ikfjfLFkfrd ra= cukus ds vius vfHk;ku esa cgqr rsth ls izxfr dh gSA tSlk fd okf"kZd fjiksVZ esa lq>k;k x;k gS] xfrfof/k dk Lrj rhu xq.kk c<+ x;k gSA vkSj gesa vk'kk gS fd vkus okys o"kksZa esa ;g vkSj Hkh c<+sxkA tks xfr 2014&15 ds o"kZ esa ckn okys le; esa cukbZ xbZ Fkh vkSj vc geus ekuo lalk/ku ds lanHkZ esa visf{kr la[;k dh fu;qfDr dh gS ,oa vius dkS'kyksa vkSj izfrLi/kkZ dks vkxs pydj mUur cukus dh mEehn j[krs gSaA fjiksVZ ds varxZr ,d o"kZ esa D;wlhvkbZ }kjk fy, x, u, igyksa dh ,d J`a[kyk nh xbZ gSaA ,sfrgkfld cnykoksa ls Hkkjr :ikarj.k djus dh nwj n`f"V esa ,d xfr'khy cnyko dks vkxs c<+kus ds vusd u, volj feys gSaA Hkkjr esa bl le; nqfu;k dh lcls cM+h vkSj ;qok tu 'kfDr miyC/k gSA blh ds lkFk ns'k 'kgjhdj.k dh c`gr rjax ds chpksa chp gS] tSlk fd vuqeku yxk;k x;k gS fd gj o"kZ ukSdfj;ksa vkSj voljksa dh ryk'k esa 10 yk[k yksx NksVh txgksa ls 'kgjksa dh vksj tkrs gSaA ;g bl 'krkCnh dk lcls cM+k xzkeh.k & 'kgjh izokl gSA Hkkjr }kjk viuh egRoiw.kZ ekuo {kerk dk fodkl fdl izdkj fd;k tkrk gS vkSj ;g c<+rs dLcksa vkSj 'kgjksa dh o`f) ds fy, u, ekWMy fdl izdkj cukrk gS] blh ls ns'k ds Hkfo"; dk vkdkj vkSj vkus okys Ok"kksZa esa yksxksa dk Hkfo"; r; gksxkA ukSdfj;ksa] vkokl vkSj ewy lajpuk ds fuekZ.k ds fy, cM+s iSekus ij fuos'k dh t:jr gksxh rkfd bu Åaph mEehnksa dks iwjk fd;k tk lds rFkk 'kgjksa vkSj dLcksa dks vf/kd gjk Hkjk rFkk jgus ;ksX; cuk;k tk ldsA rsth ls oSf'od gksrs fo'o esa le`f) dks c<+kok nsus ds fy, f'k{kk vkSj dkS'ky dk cM+s iSekus ij fodkl egRoiw.kZ gksxk lkFk gh LokLF; ns[kHkky vkSj dY;k.k esa lq/kkj dk izR;sd ukxfjd ds thou dh xq.koÙkk esa leku :Ik ls egRo gksxkA ns'k esa ewy lajpuk dh t:jrsa O;kid gSa vkSj muds fy, fuos'k dh t:jr gSA vc Hkkjr esa 125 djksM+ ukxfjdksa dks iznku dh tk jgh thou dh xq.koÙkk vkSj xq.koÙkk iw.kZ lsokvksa esa lq/kkj ykus ds voljksa dk ,d mfpr le; vk;k gS vkSj blh ls ,d okLrfod le`) Hkfo"; dh vk/kkjf'kyk j[kh tk,xh & ,d ,slk Hkfo"; ftlls ns'k vkSj mlds yksxksa ij dbZ ihf<+;ksa rd izHkko gksxkA vkus okys o"kksZa esa D;wlhvkbZ dk y{; ns'k esa ?kjsyw [kir rFkk fu;kZr ds fy, iz.kkfy;ksa] izØeksa] oLrqvksa

Quality Council of India 7 Annual Report 2015 - 16 vkSj lsokvksa dh xq.koÙkk esa lq/kkj esa enn nsuk gksxk lkFk gh lkFk ifj.kkeksa ij vk/kkfjr Hkyh&Hkkafr 'kksf/kr eSfVªDl ds ek/;e ls fofHkUu ifj;kstukvksa rFkk ;kstukvksa ds r`rh; i{k ewY;kadu ds lapkyu gsrq ekuo lalk/ku iznku djuk gksxkAA D;wlhvkbZ vkSj blds cksMksZ dk]s vius yxHkx 200 deZpkfj;ksa ,oa gekjs }kjk izR;kf;r izek.ku rFkk fujh{k.k fudk;ksa ds fofHkUu ifj;kstukvksa ftu ij D;wlhvkbZ dk;Zjr gS] ds dk;kZUo;u esa xfr ykus esa ,d fu.kkZ;d Hkwfedk fuHkkuh gksxhA

gLrk@& vfny tSuqyHkkbZ v/;{k Hkkjrh; xq.koÙkk ifj"kn

8 Quality Council of India Annual Report 2015 - 16

MESSAGE

Dr. Ravi P. Singh Secretary General, QCI

Quality Council of India 2nd Floor, Institution of Engineers’ Building, Bahadur Shah Zafar Marg, New Delhi – 110 002, India

YƵĂůŝƚǇŽƵŶĐŝůŽĨ/ŶĚŝĂŚĂƐĚƌĂŵĂƟĐĂůůǇŐƌŽǁŶŝŶƚŚĞƉĂƐƚƚǁŽǇĞĂƌƐ͕ďŽƚŚŝŶƚĞƌŵƐŽĨ ŝƚƐĂĐƟǀŝƟĞƐĂƐǁĞůůĂƐŝƚƐŝŵƉĂĐƚŽŶďƌŝŶŐŝŶŐƋƵĂůŝƚǇĂƐƐĞƐƐŵĞŶƚƚŽƚŚĞĨŽƌĞ͘dŚĞǇĞĂƌ ϮϬϭϱͲϭϲŚĂƐƚĂŬĞŶƵƐŵŝůĞƐĂŚĞĂĚŝŶŽƵƌŽďũĞĐƟǀĞƚŽĐƌĞĂƚĞĂŶĐŽƐǇƐƚĞŵŽĨYƵĂůŝƚǇ ŝŶ/ŶĚŝĂ͘dŚĞůĞǀĞůŽĨĂĐƟǀŝƚǇŚĂƐŐƌŽǁŶŵĂŶǇĨŽůĚĂŶĚǁĞĂƌĞŐĞĂƌĞĚƵƉƚŽŵĞĞƚƚŚĞ ĐŚĂůůĞŶŐĞƐŽĨŐƌŽǁŝŶŐĂƐƉŝƌĂƟŽŶƐŽĨĚŝīĞƌĞŶƚƐƚĂŬĞŚŽůĚĞƌƐ͘ dŚĞǀĂƌŝŽƵƐĂĐƟǀŝƟĞƐƚŚĂƚY/ŚĂƐďĞĞŶĚŽŝŶŐŝŶƚŚĞĮĞůĚŽĨĚƵĐĂƟŽŶ͕,ĞĂůƚŚĐĂƌĞ͕ ^ŬŝůůƐ͕ ŶǀŝƌŽŶŵĞŶƚ͕ ĐĐƌĞĚŝƚĂƟŽŶ ŽĨ ŽŶĨŽƌŵŝŶŐ ƐƐĞƐƐŵĞŶƚ ŽĚŝĞƐ ĂŶĚ YƵĂůŝƚǇ WƌŽŵŽƟŽŶ ŚĂǀĞƐŝŐŶŝĮĐĂŶƚůǇŝŶĐƌĞĂƐĞĚĚƵƌŝŶŐ ƚŚĞǇĞĂƌƵŶĚĞƌƌĞƉŽƌƚ͘KƵƌĞīŽƌƚƐƚŽ ŝŵƉƌŽǀĞƋƵĂůŝƚǇŽĨƐŵĂůůďƵƐŝŶĞƐƐĞƐ;^DƐͿ͕WƵďůŝĐ^ĞƌǀŝĐĞƐ͕WƌŝŵĂƌǇ,ĞĂůƚŚĐĂƌĞĂŶĚ ƐĐŚŽŽůƐŚĂǀĞĂůƐŽƐƚĂƌƚĞĚƐŚŽǁŝŶŐƉŽƐŝƟǀĞƌĞƐƵůƚƐ͘tĞĐĂŶƉƌŽƵĚůǇƐĂǇƚŚĂƚǁĞŚĂǀĞ ďĞĞŶƋƵŝƚĞƐƵĐĐĞƐƐĨƵůŝŶĂƩĂŝŶŝŶŐĂůĞǀĞůŽĨŵĂƚƵƌŝƚǇŝŶĂůůƚŚĞƐĞĂƌĞĂƐ͘ /Ŷ ĂĚĚŝƟŽŶ͕ ǁĞ ŚĂǀĞ ŶŽǁ ƐĞƚ ƵƉ Ă ƵŶŝƚ ŽĨ ǇŽƵŶŐ ƉƌŽĨĞƐƐŝŽŶĂůƐ ǁŚŽ ĂƌĞ ƚĂŬŝŶŐ ƵƉ ƌĞƐƉŽŶƐŝďŝůŝƟĞƐƚŽĚƌŝǀĞƚŚĞ^ǁĂĐŚĐŚƚĂďŚŝǇĂŶƚŚƌŽƵŐŚŽŶĮĞůĚĂƐƐĞƐƐŽƌƐĂĐƌŽƐƐƚŚĞ ĐŽƵŶƚƌǇ͕ ŵĞĂƐƵƌŝŶŐ ŽƵƚĐŽŵĞƐ͘ tĞ ŚĂǀĞ ƉƵƚ ƵƉ Ă ĐŽŵƉƌĞŚĞŶƐŝǀĞ ŵŽĚĞů ĨŽƌ YƵĂůŝƚǇ ŝŵƉƌŽǀĞŵĞŶƚŽĨD^DƐƚŚƌŽƵŐŚĂDĂƚƵƌŝƚǇƐƐĞƐƐŵĞŶƚĂŶĚĞƌƟĮĐĂƟŽŶŵŽĚĞůŬŶŽǁŶ as “ZERO DEFECT ZERO EFFECT” ;Ϳ͘tĞŚĂǀĞŐŝǀĞŶĂŚƵŐĞƉƵƐŚƚŽĐĞƌƟĮĐĂƟŽŶŽĨ zŽŐĂƉƌŽĨĞƐƐŝŽŶĂůƐĂĐƌŽƐƐƚŚĞǁŽƌůĚ͘tĞŚĂǀĞƉƌŽǀŝĚĞĚŵĂũŽƌƌĞĨŽƌŵƐƵŐŐĞƐƟŽŶƐƚŽ DŝŶŝƐƚƌŝĞƐƚŚƌŽƵŐŚƚŚĞĂŶĂůǇƐŝƐŽĨW'ZDƉŽƌƚĂů͘dŚĞƐŬŝůůŝŶŐĞīŽƌƚŚĂƐĚŽƵďůĞĚǁŝƚŚ ŵŽƌĞŶƵŵďĞƌƐŽĨ/d/ƐĂĐĐƌĞĚŝƚĞĚďǇƵƐƚŚĂŶĞǀĞƌďĞĨŽƌĞ͘ KƵƌĞīŽƌƚƐƚŽĞŶŚĂŶĐĞĞŵƉůŽǇĂďŝůŝƚǇĂƐƉĞĐƚŽĨǇŽƵƚŚŝŶƚŚĞĐŽƵŶƚƌǇďǇĐƌĞĂƟŶŐŽŶůŝŶĞ ƐǇƐƚĞŵŽĨƐĞĐƚŽƌĂůŝŶĚƵƐƚƌǇƐƉĞĐŝĮĐĐŽŵƉĞƚĞŶĐǇĂŶĚƐŬŝůůƚŚƌŽƵŐŚĞYƵĞƐƚ͕ƚŚĞĞůĞĐƚƌŽŶŝĐ ƉŽƌƚĂůŽĨƋƵĂůŝƚǇ͕ŵƉůŽǇĂďŝůŝƚǇ͕^ŬŝůůΘdƌĂŝŶŝŶŐ͕ŝƐŐĞƫŶŐǀĞƌǇĞŶĐŽƵƌĂŐŝŶŐƌĞƐƵůƚƐ͘ /ŶƚŚŝƐũŽƵƌŶĞǇƚŚĞǀĂůƵĂďůĞŐƵŝĚĂŶĐĞĂŶĚŵĞŶƚŽƌƐŚŝƉŽĨ^ŚƌŝĚŝůĂŝŶƵůďŚĂŝ͕ŚĂŝƌŵĂŶ Y/͕ŚĂƐďĞĞŶŽĨŝŵŵĞŶƐĞǀĂůƵĞĂŶĚŚĂƐŵĂŐŝĐĂůůǇƚƌĂŶƐĨŽƌŵĞĚƚŚĞǁŽƌŬĐƵůƚƵƌĞŽĨƚŚĞ ŽƌŐĂŶŝǌĂƟŽŶ͘ dŚĂŶŬƐ ^Ěͬʹ ƌ͘ZĂǀŝW͘^ŝŶŐŚ ^ĞĐƌĞƚĂƌǇ'ĞŶĞƌĂů YƵĂůŝƚǇŽƵŶĐŝůŽĨ/ŶĚŝĂ

Quality Council of India 9 Annual Report 2015 - 16

D;wlhvkbZ us foxr nks o"kksZa esa viuh xfrfof/k;ksa esa vkSj xq.koÙkk ewY;kadu ij mlds izHkko ds lanHkZ esa vizR;kf'kr :Ik ls izxfr dh gSA o"kZ 2015 & 16 esa Hkkjr esa ikfjfLFkfrd ra= ds l`tu ds vius mís'; esa geus cgqr yEch nwjh r; dh gS rFkk bl xfrfof/k ds Lrj esa dbZ xquk o`f) gqbZ gS vkSj fofHkUu LVsd gksYMjksa dh c<+rh gqbZ vis{kkvksa dks iwjk djus dh pqukSrh dk lkeuk djus ds fy, ge iwjh rjg ls rS;kj gq, gSaA fjiksVZ ds varxZr o"kZ ds nkSjku D;wlhvkbZ dh f'k{kk] LokLF;] Ldhy] i;kZoj.k] vuq:irk ewY;kadu laxBuksa ds izR;k;u vkSj xq.krk lao/kZu vkfn fofHkUu xfrfof/k;ksa esa mYys[kuh; o`f) gqbZ gSA y?kq m|ksxksa ¼,l,ebZ½] lkoZtfud lsokvksa] izkFkfed LokLF; lsok vkSj Ldwyksa dh xq.koÙkk esa lq/kkj gsrq gekjs }kjk 'kq: fd, x, iz;klksa ds ldkjkRed ifj.kke feyus 'kq: gks x, gSaA ge xoZ ls dg ldrs gSa fd ge mi;qZDr {ks=ksa esa ifjiDork Lrj izkIr djus esa dkQh lQy gq, gSaA blds vykok geus ;qok fo'ks"kKksa dh ,d ;wfuV dk xBu fd;k gS tks iwjs ns'k esa {ks= ewY;kadudrkZvksa ds }kjk fudkys fu"d"kksZa ds ek/;e ls LoPNrk vfHk;ku dks lapkfyr djus dh ftEesnkjh ys jgs gSaA geus ifjiDork ewY;kadu vkSj izek.ku ds ^thjks fMQsDV] thjks bQsDV ¼tsM½ uked ekWMy ds ek/;e ls lw{e] y?kq vkSj e/;e m|ksxksa ¼,e,l,ebZ½ esa xq.krk mUu;u gsrq ,d O;kid ekWMy izLrqr fd;k gSA geus fo'o Hkj ds ;ksx fo'ks"kKksa ds izek.ku ij cgqr tksj fn;k gSA geus lhihthvkj,,e iksVZy ds fo'ys"k.k ds ek/;e ls fofHkUu ea=ky;ksa dks cgqr cM+s O;oLFkk lq/kkjksa gsrq lq>ko fn, gSaA geus vc rd dh lcls vf/kd la[;k esa vkbZVhvkbZ laLFkkvksa dk izR;k;u djds ;qokvksa dks fLdy ;qDr cukus ds iz;klksa dks nks xquk fd;k gSA ns'k ds ;qokvksa dh {ks=okj ¼lsDVksjy½ m|ksx fo'ks"k ;ksX;rk ,oa dkS'ky ds fy, bZDosLV ¼xq.koÙkk] jkstxkj] dkS'ky vkSj izf'k{k.k ds fy, bysDVªkWfud iksVZy½ ds ek/;e ls vkWuykbu flLVe rS;kj djds mudh jkstxkj ;ksX;rk c<+kus ds gekjs iz;klksa ds mRlkgtud ifj.kke izkIr gq, gSaA bl fodkl ;k=k esa D;wlhvkbZ ds v/;{k Jh vkfny tSuqy HkkbZ ds ewY;oku ekxZn'kZu vkSj usr`Ro dk vR;ar egRoiw.kZ ;ksxnku jgk gS vkSj blls laxBu dh dk;Z laLÑfr esa peRdkfjd ifjorZu gqvk gSA /kU;okn gLrk@& Mk- jfo ih flag egklfpo Hkkjrh; xq.koÙkk ifj"kn

10 Quality Council of India Annual Report 2015 - 16

MESSAGE

R. Mukundan Chairman, NBQP

Quality Council of India 2nd Floor, Institution of Engineers’ Building, Bahadur Shah Zafar Marg, New Delhi – 110 002, India dŚĞ zĞĂƌ ƵŶĚĞƌ ƌĞǀŝĞǁ ǁĂƐ Ă ĐŚĂůůĞŶŐŝŶŐ ŽŶĞ ĨŽƌ ŽƵƌ ŽĂƌĚ͘ tĞ ŚĂĚ ĞǆĞĐƵƚĞĚ ĨĞǁ ĐŚĂůůĞŶŐŝŶŐƉƌŽũĞĐƚƐĚƵƌŝŶŐƚŚĞǇĞĂƌĂŶĚĐŽŶƟŶƵŝŶŐǁŝƚŚŽƵƌĞīŽƌƚƐƚŽůĞĂĚĂŶĂƟŽŶǁŝĚĞ ƋƵĂůŝƚǇŵŽǀĞŵĞŶƚŝŶƚŚĞĐŽƵŶƚƌǇ͘/ŚĂǀĞŶŽǁƚŚĞƉůĞĂƐƵƌĞŽĨŚŝŐŚůŝŐŚƟŶŐĨĞǁƐŝŐŶŝĮĐĂŶƚ ĞǀĞŶƚƐĂŶĚƉƌŽũĞĐƚƐǁĞĐŽŶĚƵĐƚĞĚĚƵƌŝŶŐƚŚĞǇĞĂƌƵŶĚĞƌƌĞǀŝĞǁ͘ ƵƌŝŶŐƚŚĞƉĞƌŝŽĚƚŚĞŽĂƌĚŽƌŐĂŶŝǌĞĚƚŚĞϭϬƚŚEĂƟŽŶĂůYƵĂůŝƚǇŽŶĐůĂǀĞŽŶƵŐƵƐƚ ϳͲϴ͕ϮϬϭϱĂƚ^ŝƌŝ&ŽƌƚƵĚŝƚŽƌŝƵŵ͕EĞǁĞůŚŝ͘dŚŝƐǁĂƐƚŚĞůĂƌŐĞƐƚŽŶĐůĂǀĞƟůůĚĂƚĞĂŶĚ ƉĞƌŚĂƉƐƚŚĞůĂƌŐĞƐƚĞǀĞŶƚŽŶƋƵĂůŝƚǇŝŶƚŚĞĐŽƵŶƚƌǇ͘tĞŚĂĚŵŽƌĞƚŚĂŶϭϲϬϬĚĞůĞŐĂƚĞƐ ĂƩĞŶĚŝŶŐƚŚĞŽŶĐůĂǀĞǁŚŽĐĂŵĞĨƌŽŵĚŝīĞƌĞŶƚƌĞŐŝŽŶƐŽĨƚŚĞĐŽƵŶƚƌǇĂŶĚĨƌŽŵǀĂƌŝŽƵƐ ƐĞĐƚŽƌƐůŝŬĞ/ŶĚƵƐƚƌǇ͕,ĞĂůƚŚĐĂƌĞ͕ĚƵĐĂƟŽŶ͕ĂŶĚ'ŽǀĞƌŶŵĞŶƚĞƚĐ͘dŚĞŽŶĐůĂǀĞŚĂĚ t,KĂƐƚĞĐŚŶŝĐĂůƉĂƌƚŶĞƌĨŽƌƚŚĞŚĞĂůƚŚĐĂƌĞƐĞƐƐŝŽŶƐĂŶĚ^YĂƐŬŶŽǁůĞĚŐĞƉĂƌƚŶĞƌ͘ dŚĞƌĞ ǁĞƌĞ ƐĞǀĞƌĂů ŝŶƚĞƌŶĂƟŽŶĂů ĞǆƉĞƌƚƐ ǁŚŽ ƐŚĂƌĞĚ ƚŚĞŝƌ ƚŚŽƵŐŚƚƐ ŽŶ ƚŚĞ ƌĞĐĞŶƚ ƚƌĞŶĚƐŽĨƋƵĂůŝƚǇŝŶƚŚĞŝƌĚŽŵĂŝŶŽĨĞǆƉĞƌƟƐĞ͘ƵƌŝŶŐƚŚĞŽŶĐůĂǀĞǁĞĚŝƐƚƌŝďƵƚĞĚƚŚĞ Y/Ͳ>^ŚĂŚYƵĂůŝƚǇǁĂƌĚƐĂŶĚƌĞůĞĂƐĞĚƚŚĞϮŶĚĞĚŝƟŽŶŽĨƚŚĞƉƵďůŝĐĂƟŽŶ͞YƵĂůŝƚǇ ĞƐƚWƌĂĐƟĐĞƐ͘͟ dŚĞϮϬϭϱĞĚŝƟŽŶŽĨƚŚĞ/^KϵϬϬϬĂŶĚ/^KϭϰϬϬϬƐƚĂŶĚĂƌĚƐǁĞƌĞƌĞůĞĂƐĞĚŝŶ^ĞƉƚĞŵďĞƌ ϮϬϭϱ͘KƵƌŽĂƌĚĚĞĐŝĚĞĚƚŽŝŶĨŽƌŵĂďŽƵƚƚŚĞƐĞŶĞǁƐƚĂŶĚĂƌĚƐƚŽǀĂƌŝŽƵƐƐƚĂŬĞŚŽůĚĞƌƐ ůŝŬĞĞƌƟĮĐĂƟŽŶ ŽĚŝĞƐ͕ĂƵĚŝƚŽƌƐ͕ĐŽŶƐƵůƚĂŶƚƐĂŶĚ ŽƌŐĂŶŝǌĂƟŽŶƐ ƚŚĂƚŚĂǀĞŽďƚĂŝŶĞĚ ƚŚĞƐĞƐƚĂŶĚĂƌĚƐ͘tĞĐŽŶĚƵĐƚĞĚϱǁŽƌŬƐŚŽƉƐŽŶ/^KϵϬϬϭ͗ϮϬϭϱĂŶĚϯǁŽƌŬƐŚŽƉƐŽŶ /^KϭϰϬϬϭ͗ϮϬϭϱĂĐƌŽƐƐƚŚĞĐŽƵŶƚƌǇ͘tĞŚĂĚƌ͘EŝŐĞůƌŽŌ͕ĐŚĂŝƌŵĂŶŽĨƚŚĞdϭϳϲ͕ĂŶĚ ƌ͘ŵĂƌũŝƚ<ĂƵƌ͕ŵĞŵďĞƌŽĨƚŚĞdϮϬϳŽĨ/^KĂƐƐƉĞĂŬĞƌƐĨŽƌƚŚĞƐĞǁŽƌŬƐŚŽƉƐ͘tĞŚĂĚ ŵŽƌĞƚŚĂŶϲϬϬĚĞůĞŐĂƚĞƐĂƩĞŶĚŝŶŐƚŚĞƐĞǁŽƌŬƐŚŽƉƐ͘dŚĞŽĂƌĚĐŽŶƟŶƵĞĚŝƚƐƚĞĐŚŶŝĐĂů ƐĞƌǀŝĐĞƐƚŽŐŽǀĞƌŶŵĞŶƚĚĞƉĂƌƚŵĞŶƚƐĨŽƌŝŵƉůĞŵĞŶƟŶŐ/^KϵϬϬϭ͘dŚĞĚĞƉĂƌƚŵĞŶƚŽĨ :ƵƐƟĐĞ͕ EĂƟŽŶĂů WƌŽĚƵĐƟǀŝƚǇ ŽƵŶĐŝů ĂŶĚ KĸĐĞ ŽĨ ŚŝĞĨ ŽŶƚƌŽůůĞƌ ŽĨ ĐĐŽƵŶƚƐ ŽĨ /WWĂǀĂŝůĞĚŽĨƚŚĞƚĞĐŚŶŝĐĂůƐĞƌǀŝĐĞƐĨŽƌŝŵƉůĞŵĞŶƟŶŐ/^KϵϬϬϭ͘tĞĂůƐŽĞǆĞĐƵƚĞĚĂ ƉƌŽũĞĐƚĨŽƌZW'ŽŶƐǇƐƚĞŵŝĐƌĞĨŽƌŵƐĨŽƌĞīĞĐƟǀĞŚĂŶĚůŝŶŐŽĨƉƵďůŝĐŐƌŝĞǀĂŶĐĞƐ͘tĞ ĐŽŶƟŶƵĞĚŽƵƌƌŽƵƟŶĞĂĐƟǀŝƟĞƐůŝŬĞƉƵďůŝĐĂƟŽŶŽĨYƵĂůŝƚǇ/ŶĚŝĂ͕ĐŽƵƌƐĞƌĞŐŝƐƚƌĂƟŽŶ͕ ĂƵĚŝƚŽƌΘĐŽŶƐƵůƚĂŶƚƌĞŐŝƐƚƌĂƟŽŶ͘KƵƌƉƌŽĨĞƐƐŝŽŶĂůŵĞŵďĞƌƐŚŝƉƌĞŐŝƐƚƌĂƟŽŶƐĐŚĞŵĞ ŚĂƐƌĞŐŝƐƚĞƌĞĚĂůŵŽƐƚĂĚŽƵďůĞĨŽůĚŝŶĐƌĞĂƐĞ͘tĞĂƌĞǁŽƌŬŝŶŐŽƵƚŵŽƌĞƌĞŐŝƐƚƌĂƟŽŶ ƐĐŚĞŵĞƐǁŚŝĐŚǁŝůůĞŶĂďůĞƵƐƚŽŐĞƚŵŽƌĞĞŶŐĂŐĞŵĞŶƚǁŝƚŚŽƵƌŵĞŵďĞƌƐ͕ďĞƐŝĚĞƐ ŐĞŶĞƌĂƟŶŐƌĞǀĞŶƵĞ͘

Quality Council of India 11 Annual Report 2015 - 16

/ŶĂĚĚŝƟŽŶEYWǁĂƐĞŶƚƌƵƐƚĞĚƚŚĞƌĞƐƉŽŶƐŝďŝůŝƚǇŽĨŝŵƉůĞŵĞŶƟŶŐůĞĂŶŵĂŶĂŐĞŵĞŶƚͬ <ĂŝǌĞŶŝŶƐŽŵĞ'ŽǀĞƌŶŵĞŶƚŽĨ/ŶĚŝĂĞƉĂƌƚŵĞŶƚƐ͘dŚĞĂŝŵǁĂƐƉƌŽĐĞƐƐƐŝŵƉůŝĮĐĂƟŽŶ͕ ǁŽƌŬƉůĂĐĞŝŵƉƌŽǀĞŵĞŶƚĂŶĚďƵŝůĚŝŶŐĂĐƵůƚƵƌĞŽĨĐŽŶƟŶƵĂůŝŵƉƌŽǀĞŵĞŶƚǁŝƚŚŝŶƚŚĞ ǁŽƌŬƉƌĂĐƟĐĞƐ͘dŚĞƉƌŽũĞĐƚŚĂƐƌĞƐƵůƚĞĚŝŶĂĐŚŝĞǀĞŵĞŶƚŽĨƐĞǀĞƌĂůƚĂŶŐŝďůĞďĞŶĞĮƚƐůŝŬĞ ƐƉĂĐĞƐĂǀŝŶŐƐ͕ďĞƩĞƌƐƉĂĐĞƵƟůŝǌĂƟŽŶ͕ƌĞĚƵĐƟŽŶŝŶĮůĞƌĞƚƌŝĞǀĂůƟŵĞ͕ŝŵƉƌŽǀĞĚǁŽƌŬ ŇŽǁĞƚĐ͘>ŽŽŬŝŶŐĂƚƚŚĞďĞŶĞĮƚƐĂĐŚŝĞǀĞĚ͕ƚŚĞŽĂƌĚŚĂƐďĞĞŶƌĞƋƵĞƐƚĞĚƚŽĐŽŶƟŶƵĞ ƚŚĞƉƌŽũĞĐƚ͘ /ĂŵĂůƐŽŐůĂĚƚŽƐŚĂƌĞǁŝƚŚǇŽƵƚŚĂƚŽƵƌŶŽĚĂůĚĞƉĂƌƚŵĞŶƚ͕ĞƉĂƌƚŵĞŶƚŽĨ/ŶĚƵƐƚƌŝĂů WŽůŝĐǇĂŶĚWƌŽŵŽƟŽŶ;/WWͿ͕ƚŚƌŽƵŐŚŽƵƚƚŚĞǇĞĂƌŚĂǀĞďĞĞŶĞǆƚĞŶĚŝŶŐŝƚƐƐƵƉƉŽƌƚƚŽƵƐ͘ tĞĂƌĞĐŽŶĚƵĐƟŶŐƉƌŽŵŽƟŽŶĂůĂĐƟǀŝƟĞƐƵŶĚĞƌƚŚĞEĂƟŽŶĂůYƵĂůŝƚǇĂŵƉĂŝŐŶ;EYͿ͕ ƚŚƌŽƵŐŚĨƵŶĚƉƌŽǀŝĚĞĚďǇ/WW͘tĞĂƌĞƐƵƌĞŽĨƌĞĐĞŝǀŝŶŐƚŚĞŝƌĐŽŶƟŶƵĞĚƐƵƉƉŽƌƚŝŶƚŚĞ ĐŽŵŝŶŐǇĞĂƌƐĂůƐŽ͘ /ǁŽƵůĚĂůƐŽůŝŬĞƚŽƚŚĂŶŬĂůůŽƵƌŽĂƌĚŵĞŵďĞƌƐǁŚŽŚĂĚďĞĞŶƉƌŽǀŝĚŝŶŐƵƐǁŝƚŚŝĚĞĂƐ ĂŶĚƐƵŐŐĞƐƟŽŶƐƚŽƚĂŬĞƵƉŵŽƌĞŝŶŝƟĂƟǀĞƐƐŽƚŚĂƚǁĞĐĂŶĐŽŶƟŶƵĞƚŽĂĚĚƌĞƐƐƚŚĞ ƋƵĂůŝƚǇĐŚĂůůĞŶŐĞƐŝŶŽƵƌĐŽƵŶƚƌǇƚŚƌŽƵŐŚĐƌĞĂƟŶŐƚŚĞƌŝŐŚƚƋƵĂůŝƚǇĐƵůƚƵƌĞ͘

Sd/- Z͘DƵŬƵŶĚĂŶ ŚĂŝƌŵĂŶ͕EYW YƵĂůŝƚǇŽƵŶĐŝůŽĨ/ŶĚŝĂ

12 Quality Council of India Annual Report 2015 - 16

leh{kk/khu o"kZ gekjs cksMZ ds fy, pqukSrhiw.kZ jgk FkkA geus o"kZ ds nkSjku dqN pqukSrhiw.kZ ifj;kstukvksa dk fu"iknu fd;k vkSj ns'k esa ,d jk"VªO;kih xq.koÙkk vfHk;ku ds usr`Ro ds fy, vius iz;kl tkjh j[ksaA vc eq>s leh{kk/khu o"kZ ds nkSjku vk;ksftr dqN mYys[kuh; ?kVukvksa vkSj ifj;kstukvksa dk fooj.k nsus dh [kq'kh gSA o"kZ ds nkSjku cksMZ }kjk 7&8 vxLr 2015 dks fljh QksVZ vkWfMVksfj;e] ubZ fnYyh esa 10osa jk"Vªh; xq.koÙkk lEesyu dk vk;kstu fd;k x;kA ;g vc rd dk lcls cM+k vkSj ns'k esa xq.koÙkk ij lcls fo'kky dk;ZØe FkkA bl lEesyu esa 1600 ls vf/kd vfrfFk;ksa us fgLlk fy;k tks ns'k ds fofHkUu fgLlksa rFkk fofHkUu {ks=ksa ls vk, Fks] tSls m|ksx] LokLF; ns[kHkky] f'k{kk vkSj ljdkj vkfnA bl lEesyu esa LokLF; ns[kHkky l=ksa ds fy, MCY;w,pvks rduhdh Hkkxhnkj rFkk ,,lD;w Kku Hkkxhnkjh ds :Ik esa 'kkfey gq,A vusd varjjk"Vªh; fo'ks"kKksa us fo'ks"kKrk ds vius iz{ks=ksa esa xq.koÙkk ds uohure #>kuksa ij vius fopkj lk>k fd,A lEesyu ds nkSjku D;wlhvkbZ & Mh ,y 'kkg iqjLdkj geus iznku fd, rFkk izdk'ku ^^DokfyVh csLV izSfDVfll** dk nwljk laLdj.k tkjh fd;k x;kA vkbZ,lvks 9000 vkSj vkbZ,lvks 14000 ekudksa ds 2015 laLdj.k flracj 2015 esa tkjh fd, x, FksA gekjs cksMZ us bu u, ekudksa ds ckjs esa fofHkUu i.k/kkfj;ksa tSls izek.ku fudk;ksa] ys[kk ijh{kdksa] ijke'kZnkrkvksa vkSj mu laxBuksa dks lwfpr djus dk fu.kZ; fy;k ftUgksaus bu ekudksa dks izkIr fd;k gSA geus vkbZ,lvks 9001 % 2015 ij 5 dk;Z'kkyk,a vkSj vkbZ,lvks 14001%2015 ij iwjs ns'k esa rhu dk;Z'kkyk,a vk;ksftr dhA gekjs dk;ZØe esa Vhlh176 ds v/;{k MkW- fuxsy ØkW¶V vkSj MkW- vejthr] vkbZ,lvks ds Vhlh 207 ds lnL; vk,A bu dk;Z'kkykvksa esa gekjs ikl 600 ls vf/kd vfrfFk vk,A cksMZ ds lnL;ksa us vkbZ,lvks 9001 ds dk;kZUo;u ds fy, ljdkjh foHkkxksa dks viuh rduhdh lsok,a nsuk tkjh j[kkA U;k; foHkkx] jk"Vªh; mRikndrk ifj"kn~ vkSj eq[; ys[kk fu;a=d dk dk;kZy;] MhvkbZihih us vkbZ,lvks 9001 ds dk;kZUo;u ds fy, rduhdh lsokvksa dk ykHk mBk;kA geus yksd f'kdk;rksa ds izHkkoh fuiVku ds fy, O;ofLFkr lq/kkjksa ij Mh,vkjihth gsrq ,d ifj;kstuk dk fu"iknu Hkh fd;k gSA geus DokfyVh bf.M;k tSls izdk'ku] ikB~;Øe iathdj.k] ys[kk ijh{kd vkSj ijke'kZnkrk iathdj.k tSlh fu;fer xfrfof/k;ka tkjh j[kh gSaA gekjh O;kolkf;d lnL;rk iathdj.k ;kstuk esa yxHkx nks xq.kk o`f) gqbZ gSA vc ge vf/kd ls vf/kd iathdj.k ;kstukvksa ij dk;Zjr gSa] tks gesa vius lnL;ksa ds lkFk vf/kd tqM+ko ds vykok jkTkLo mRiknu esa Hkh enn nsaxhA

Quality Council of India 13 Annual Report 2015 - 16

blds vykok ,uchD;wih dks Hkkjr ljdkj ds foHkkxksa esa yhu izca/ku@dStu ds dk;kZUo;u dh ftEesnkjh lkSaih xbZ FkhA bldk y{; izfØ;k dk ljyhdj.k] dk;Z LFky esa lq/kkj vkSj dk;Z dh izFkkvksa esa fujarj lq/kkj dh laLÑfr dk fuekZ.k djukA bl ifj;kstuk ds ifj.kke Lo:Ik vusd ewrZ ykHk feys gSa tSls LFkku dh cpr] LFkku dk csgrj mi;ksx] Qkby iqu% izkfIr le; esa deh] dk;Z izokg esa lq/kkj vkfnA vftZr ykHkksa ij ns[krs gq, cksMZ us ifj;kstuk dks tkjh j[kus dk vuqjks/k fd;k gSA eq>s vkidks ;g crkus esa [kq'kh gS fd gekjs uksMy foHkkx] vkS|ksfxd uhfr ,oa lao/kZu foHkkx ¼MhvkbZihih½ us iwjs o"kZ gesa leFkZu fn;k gSA ge MhvkbZihih }kjk nh xbZ fuf/k ds ek/;e ls jk"Vªh; xq.koÙkk vfHk;ku ¼,uD;wlh½ ds rgr lao/kZukRed xfrfof/k;ksa dk v;kstu djrs gSaA gesa vkus okys o"kksZa esa Hkh MhvkbZihih ls leFkZu tkjh jgus dk fo'okl gSA eSa vius cksMZ ds lHkh lnL;ksa dks /kU;okn nsuk pkgrk gwa tks gesa vkSj vf/kd ubZ igyksa ds fy, viuh jk; vkSj lq>ko iznku djrs gSa] rkfd ge lgh xq.koÙkk laLÑfr ds fuekZ.k ds tfj, vius ns'k esa xq.koÙkk dh pqukSfr;ksa dks lacksf/kr djuk tkjh j[k ldsA

/kU;okn gLrk@& Jh vkj eqdaqnu v/;{k] ,uchD;wih Hkkjrh; xq.koÙkk ifj"kn

14 Quality Council of India Annual Report 2015 - 16

MESSAGE

Dr Nandakumar Jairam Chairman, NABH

Quality Council of India 2nd Floor, Institution of Engineers’ Building, Bahadur Shah Zafar Marg, New Delhi – 110 002, India

/ƚŐŝǀĞƐŵĞŐƌĞĂƚƉůĞĂƐƵƌĞƚŽǁƌŝƚĞƚŚŝƐŵĞƐƐĂŐĞĨŽƌƚŚĞĂŶŶƵĂůƌĞƉŽƌƚŽĨƚŚĞE,͘KƵƌ ŽƌŐĂŶŝƐĂƟŽŶŚĂƐƐĞĞŶƐƚĂďůĞĂŶĚŚĂƐƐŚŽǁŶƐƵďƐƚĂŶƟĂůŐƌŽǁƚŚŽǀĞƌƚŚĞůĂƐƚǇĞĂƌ͘ dŚĞũŽƵƌŶĞǇŽĨƋƵĂůŝƚǇŝŶŚĞĂůƚŚĐĂƌĞŝŶ/ŶĚŝĂŚĂƐŵŽǀĞĚƚŽƚŚĞŶĞǆƚůĞǀĞůďĞĐĂƵƐĞŽĨƚŚĞ ƉƌĞƐĞŶĐĞĂŶĚƚŚĞĂĐƟǀŝƟĞƐŽĨE,͘ /ƚ ŝƐ ŶĞĐĞƐƐĂƌǇ ƚŚĂƚ ǁĞ ŶŽǁ ĂĐĐĞůĞƌĂƚĞ ƚŚĞ ĂĐĐƌĞĚŝƚĂƟŽŶ ƉƌŽĐĞƐƐ ĞǀĞŶ ĨƵƌƚŚĞƌ ĂŶĚ ĚĞŵŽŶƐƚƌĂƚĞƚŚĞĞŶĞƌŐǇƚŽĨŽƐƚĞƌƋƵĂůŝƚǇŝŶŚĞĂůƚŚĞǀĞŶĨĂƌƚŚĞƌĂŶĚǁŝĚĞƌ͘ /ĂŵǀĞƌǇƉůĞĂƐĞĚĂŶĚƉƌŽƵĚďĞĂƐŵĂůůƉĂƌƚŽĨƚŚŝƐĂĐƟǀŝƚǇ

Sd/- ƌEĂŶĚĂŬƵŵĂƌ:ĂŝƌĂŵ ŚĂŝƌŵĂŶ͕E, YƵĂůŝƚǇŽƵŶĐŝůŽĨ/ŶĚŝĂ

Quality Council of India 15 Annual Report 2015 - 16

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16 Quality Council of India Annual Report 2015 - 16

MESSAGE

N. Kumar Chairman, NABCB

Quality Council of India 2nd Floor, Institution of Engineers’ Building, Bahadur Shah Zafar Marg, New Delhi – 110 002, India

Dear Friends, /ƚŐŝǀĞƐŵĞŝŵŵĞŶƐĞƉůĞĂƐƵƌĞƚŽƉƌŽǀŝĚĞǇŽƵĂŶƵƉĚĂƚĞŽŶƚŚĞƉĞƌĨŽƌŵĂŶĐĞŽĨE ĂŶĚƚŚĞĂĐƟǀŝƟĞƐƵŶĚĞƌƚĂŬĞŶŝŶƚŚĞ&zϮϬϭϱͲϭϲ͘ E ĂĐŚŝĞǀĞĚ ĨƵƌƚŚĞƌ ŝŶƚĞƌŶĂƟŽŶĂů ƌĞĐŽŐŶŝƟŽŶ ĨŽƌ ŝƚƐ ĂĐĐƌĞĚŝƚĂƟŽŶ ƉƌŽŐƌĂŵŵĞƐ ďǇ ƐŝŐŶŝŶŐ ƚŚĞ /ŶƚĞƌŶĂƟŽŶĂů ĐĐƌĞĚŝƚĂƟŽŶ &ŽƌƵŵ ;/&Ϳ DƵůƟůĂƚĞƌĂů ZĞĐŽŐŶŝƟŽŶ ƌƌĂŶŐĞŵĞŶƚƐ;D>ƐͿĨŽƌƚŚĞ&ŽŽĚ^ĂĨĞƚǇDĂŶĂŐĞŵĞŶƚ^ǇƐƚĞŵƐ;&^D^ͿĂŶĚ/ŶĨŽƌŵĂƟŽŶ ^ĞĐƵƌŝƚǇDĂŶĂŐĞŵĞŶƚ^ǇƐƚĞŵƐ;/^D^ͿŝŶKĐƚ͕ϮϬϭϱ͘EŝƐŽŶĞŽĨƚŚĞϯĐĐƌĞĚŝƚĂƟŽŶ ŽĚŝĞƐ;ƐͿŝŶ/^D^ĂŶĚŽŶĞŽĨϭϭƐŝŶ&^D^ǁŽƌůĚǁŝĚĞƚŽƐŝŐŶƚŚĞ/&D>Ɛ͘E ĂůƐŽƵŶĚĞƌǁĞŶƚWĂĐŝĮĐĐĐƌĞĚŝƚĂƟŽŶŽŽƉĞƌĂƟŽŶ;WͿƉĞĞƌĞǀĂůƵĂƟŽŶƐƵĐĐĞƐƐĨƵůůǇ ƚŽƌĞŵĂŝŶƐŝŐŶĂƚŽƌǇƚŽƚŚĞWĂŶĚ/&D>ƐĨŽƌYƵĂůŝƚǇDĂŶĂŐĞŵĞŶƚ^ǇƐƚĞŵƐ;YD^Ϳ͕ ŶǀŝƌŽŶŵĞŶƚDĂŶĂŐĞŵĞŶƚ^ǇƐƚĞŵƐ;D^ͿĂŶĚWƌŽĚƵĐƚĨŽƌĨƵƌƚŚĞƌƉĞƌŝŽĚŽĨϰǇĞĂƌƐ͘ dŚĞŝŶƚĞŶƚŽĨEŝƐƚŽŝŶĐƌĞĂƐŝŶŐůǇƉƌŽǀŝĚĞŝŶƚĞƌŶĂƟŽŶĂůĞƋƵŝǀĂůĞŶĐĞƐƚŽĨĂĐŝůŝƚĂƚĞ ĂĐĐĞƉƚĂŶĐĞ ŽĨ ĐĞƌƟĮĐĂƚĞƐ ĂŶĚ ƌĞƉŽƌƚƐ ŝƐƐƵĞĚ ďǇ E ĂĐĐƌĞĚŝƚĞĚ ďŽĚŝĞƐ ĂĐƌŽƐƐ ďŽƌĚĞƌƐ͕ǁŚŝĐŚƚŚĞ'ŽǀĞƌŶŵĞŶƚĂŶĚ/ŶĚƵƐƚƌǇůĞǀĞƌĂŐĞƚŽƉƌŽŵŽƚĞŶŽƚŽŶůǇĚŽŵĞƐƟĐ ƚƌĂĚĞ͕ĂŶĚƌĞŐƵůĂƚŽƌǇĐŽŵƉůŝĂŶĐĞďƵƚĞǆƉŽƌƚĐŽŵƉĞƟƟǀĞŶĞƐƐĂƐǁĞůůĂŶĚĨƵƌƚŚĞƌDĂŬĞ ŝŶ/ŶĚŝĂŝŶŝƟĂƟǀĞ͘ E ĨŽƌŐĞĚ ĂůůŝĂŶĐĞƐ ŽŶ ƚĞĐŚŶŝĐĂů ĐŽŽƉĞƌĂƟŽŶ ŝŶ ĂĐĐƌĞĚŝƚĂƟŽŶ ĂŶĚ ĐŽŶĨŽƌŵŝƚǇ ĂƐƐĞƐƐŵĞŶƚďǇƐŝŐŶŝŶŐDŽhƐǁŝƚŚƚŚĞ'ƵůĨŽŽƉĞƌĂƟŽŶŽƵŶĐŝůĐĐƌĞĚŝƚĂƟŽŶĞŶƚƌĞ ;'Ϳ͕^ĂƵĚŝƌĂďŝĂĂŶĚƚŚĞ'ůŽďĂůƋƵĂĐƵůƚƵƌĞůůŝĂŶĐĞ;'Ϳ͕h^ĚƵƌŝŶŐƚŚĞǇĞĂƌ͘dŚĞ DŽhǁŝƚŚ'ŝƐƚŽƌĞĐŽŐŶŝǌĞ/ŶĚŝĂŶĐŽŶĨŽƌŵŝƚǇĂƐƐĞƐƐŵĞŶƚďŽĚŝĞƐďĂƐĞĚŽŶE ĂĐĐƌĞĚŝƚĂƟŽŶĨŽƌƚŚĞƉƵƌƉŽƐĞŽĨĐĞƌƟĨǇŝŶŐĐŽŶĨŽƌŵŝƚǇŽĨƉƌŽĚƵĐƚƐĨƌŽŵ/ŶĚŝĂƚŽ'ƵůĨ ďĂƐĞĚŽŶƚŚĞŝƌƚĞĐŚŶŝĐĂůƌĞŐƵůĂƟŽŶƐƚŽĨĂĐŝůŝƚĂƚĞ/ŶĚŝĂŶĞǆƉŽƌƚƐ͕ĂŶĚĂůƐŽƚŽŽƌŐĂŶŝǌĞ ĐĂƉĂĐŝƚǇďƵŝůĚŝŶŐƉƌŽŐƌĂŵŵĞƐĨŽƌƚŚĞ/ŶĚŝĂŶŝŶĚƵƐƚƌǇŽŶƚŚĞ'ƵůĨƌĞŐƵůĂƟŽŶƐŽŶƚŽǇƐ ĂŶĚĞůĞĐƚƌŝĐĂůŝƚĞŵƐ͘dŚĞDŽhǁŝƚŚ'ǁŝůůůĞĂĚƚŽĐŽŽƉĞƌĂƟŽŶŝŶĂĐĐƌĞĚŝƚĂƟŽŶŽĨƚŚĞ 'ůŽďĂůƋƵĂĐƵůƚƵƌĞůůŝĂŶĐĞĞƌƟĮĐĂƟŽŶŽĚŝĞƐĨŽƌĞƐƚƋƵĂĐƵůƚƵƌĞWƌĂĐƟĐĞƐ;WͿ ďĂƐĞĚŽŶ/^KƐƚĂŶĚĂƌĚƐĂŶĚƐŚĂůůĨĂĐŝůŝƚĂƚĞĂŶŝŶĚĞƉĞŶĚĞŶƚƚŚŝƌĚƉĂƌƚǇĂĐĐƌĞĚŝƚĂƟŽŶ ƚŽĐĞƌƟĮĐĂƟŽŶďŽĚŝĞƐƚŚĂƚǁŽƵůĚĐŽŶĚƵĐƚĐĞƌƟĮĐĂƟŽŶŝŶĂĐĐŽƌĚĂŶĐĞǁŝƚŚƚŚĞ' ƉƵďůŝƐŚĞĚƐƚĂŶĚĂƌĚƐĂŶĚĐĞƌƟĮĐĂƟŽŶƐĐŚĞŵĞƌĞƋƵŝƌĞŵĞŶƚƐ͘EŚĂĚŝŶƚŚĞƉĂƐƚ ƐŝŐŶĞĚƚĞĐŚŶŝĐĂůĐŽŽƉĞƌĂƟŽŶĂŐƌĞĞŵĞŶƚƐǁŝƚŚŽƚŚĞƌŝŶƚĞƌŶĂƟŽŶĂůĂĐĐƌĞĚŝƚĂƟŽŶďŽĚŝĞƐ ƚŽŽĂŶĚƚŚĞƌĞĂƌĞŵŽƌĞƐƵĐŚƌĞƋƵĞƐƚƐƵŶĚĞƌĐŽŶƐŝĚĞƌĂƟŽŶ͘

Quality Council of India 17 Annual Report 2015 - 16

EŚĂƐƉƌŽǀŝĚĞĚĞǆƚĞŶƐŝǀĞĐĂƉĂĐŝƚǇďƵŝůĚŝŶŐƐƵƉƉŽƌƚƚŽŝŶƚĞƌŶĂƟŽŶĂůŽƌŐĂŶŝǌĂƟŽŶƐ͘ EŽƌŐĂŶŝǌĞĚĂŶǆƉŽƐƵƌĞsŝƐŝƚĨŽƌEĂƟŽŶĂůĐĐƌĞĚŝƚĂƟŽŶ&ŽĐĂůWŽŝŶƚ;E&WƐͿŝŶ ŚƵƚĂŶ ĂŶĚ EĞƉĂů ƵŶĚĞƌ ƚŚĞ ^ZͲWd dĞĐŚŶŝĐĂů ŽŽƉĞƌĂƟŽŶ ŽŶ ĐĐƌĞĚŝƚĂƟŽŶ ƚŽ ĨĂĐŝůŝƚĂƚĞ ƚŚĞŝƌ ďĞƩĞƌ ƵŶĚĞƌƐƚĂŶĚŝŶŐ ŽŶ ƚŚĞ ĂĐĐƌĞĚŝƚĂƟŽŶ ƐƚĂŶĚĂƌĚƐ ĂŶĚ ĨƵŶĐƟŽŶŝŶŐ ŽĨ ĂŶ ĂĐĐƌĞĚŝƚĂƟŽŶ ďŽĚǇ͘ E ĐŽŶĚƵĐƚĞĚ Ă ƚƌĂŝŶŝŶŐ ŽŶ ͞ĞƐŝŐŶŝŶŐ ^ǇƐƚĞŵƐ ĨŽƌ /ŵƉůĞŵĞŶƚĂƟŽŶŽĨ'DWͬ',Wͬ,W͟ŝŶWĂŬŝƐƚĂŶƵŶĚĞƌƚŚĞ^ZʹWdDŽhĨŽƌ^Z ŵĞŵďĞƌ ƐƚĂƚĞƐ͘ E ĂůƐŽ ĐŽŶĚƵĐƚĞĚ Ă WͲWd dƌĂŝŶŝŶŐ ŽŶ /ŶĨŽƌŵĂƟŽŶ ^ĞĐƵƌŝƚǇ DĂŶĂŐĞŵĞŶƚ^ǇƐƚĞŵƐ;/^D^ͿĂƚEĞǁĞůŚŝĨŽƌWŵĞŵďĞƌĐŽƵŶƚƌŝĞƐ͕ĂƉĂƌƚĨƌŽŵĂŶ ĂƩĂĐŚŵĞŶƚƚƌĂŝŶŝŶŐŽŶ/^D^ƚŽĨĂĐŝůŝƚĂƚĞďĞƩĞƌƵŶĚĞƌƐƚĂŶĚŝŶŐŽŶƚŚĞƌĞůĞǀĂŶƚƐƚĂŶĚĂƌĚƐ ĂŶĚƉƌŽĐĞĚƵƌĞƐ͘EĂůƐŽŽƌŐĂŶŝǌĞĚƚŚĞϮŶĚ^'ZĞǀŝĞǁĂŶĚWůĂŶŶŝŶŐDĞĞƟŶŐŝŶ EĞǁĞůŚŝƚŽĚĞůŝďĞƌĂƚĞŽŶƚŚĞ^'ĐƟŽŶWůĂŶ͕ĞƐƚĂďůŝƐŚŵĞŶƚŽĨDŽŶŝƚŽƌŝŶŐ^ǇƐƚĞŵ ĨŽƌƉƌŽŐƌĞƐƐŽĨEĂƟŽŶĂůĐĐƌĞĚŝƚĂƟŽŶ&ŽĐĂůWŽŝŶƚƐ;E&WƐͿŝŶƚŚĞ^ZŵĞŵďĞƌƐƚĂƚĞƐ͕ ĨŽƌŵĂƟŽŶŽĨ^ZĐĐƌĞĚŝƚĂƟŽŶŽŽƉĞƌĂƟŽŶ͕DZŐƌĞĞŵĞŶƚĞƚĐ͘ KŶ ƚŚĞ ĚŽŵĞƐƟĐ ĨƌŽŶƚ͕ E ĐŽŶĚƵĐƚĞĚ ͬ ĨĂĐŝůŝƚĂƚĞĚ ǀĂƌŝŽƵƐ ƚƌĂŝŶŝŶŐ ͬ ĂǁĂƌĞŶĞƐƐ ƉƌŽŐƌĂŵŵĞƐŽŶĚŝīĞƌĞŶƚƐƚĂŶĚĂƌĚƐƐƵĐŚĂƐŽŶ/^Kͬ/ϭϳϬϮϭͲϭ͗ϮϬϭϱ͕/^KϵϬϬϭ͗ϮϬϭϱ͕ /^K ϭϰϬϬϭ͗ϮϬϭϱ ĞƚĐ͘ /ƚ ƐƵƉƉŽƌƚĞĚ ƚŚĞ 'ŽǀĞƌŶŵĞŶƚ͕ ZĞŐƵůĂƚŽƌƐ͕ /ŶĚƵƐƚƌǇ ďŽĚŝĞƐ ĂŶĚ ŽŶƐƵŵĞƌ KƌŐĂŶŝǌĂƟŽŶƐ ŝŶ ƐƉƌĞĂĚŝŶŐ ĂǁĂƌĞŶĞƐƐ ĂďŽƵƚ ĂĐĐƌĞĚŝƚĂƟŽŶ ĂŶĚ ŝƚƐ ďĞŶĞĮƚƐƚŚƌŽƵŐŚǀĂƌŝŽƵƐƉƌŽŐƌĂŵŵĞƐŽŶƐƚĂŶĚĂƌĚƐ͕ƚĞĐŚŶŝĐĂůƌĞŐƵůĂƟŽŶƐ͕ĐŽŶĨŽƌŵŝƚǇ ĂƐƐĞƐƐŵĞŶƚĂŶĚĂĐĐƌĞĚŝƚĂƟŽŶ͘ E ŝƐ Ă ďĞŶĞĮĐŝĂƌǇ ƵŶĚĞƌ ƚŚĞ hͲ/ŶĚŝĂ ĂƉĂĐŝƚǇ ƵŝůĚŝŶŐ /ŶŝƟĂƟǀĞ ĨŽƌ dƌĂĚĞ ĞǀĞůŽƉŵĞŶƚ;/dͿƉƌŽũĞĐƚŝŶ/ŶĚŝĂďĞŝŶŐŝŵƉůĞŵĞŶƚĞĚĚƵƌŝŶŐϮϬϭϰͲϭϳĂŶĚǀĂƌŝŽƵƐ ĐĂƉĂĐŝƚǇďƵŝůĚŝŶŐĂĐƟǀŝƟĞƐǁĞƌĞĐŽŶĚƵĐƚĞĚŽŶZĞŐƵůĂƟŽŶƐŽŶŶĞƌŐǇDĂŶĂŐĞŵĞŶƚ ^ǇƐƚĞŵƐ͕dŝŵďĞƌĂŶĚdŝŵďĞƌWƌŽĚƵĐƚƐĂŶĚZ,ƵŶĚĞƌŝƚ͘ KǀĞƌĂůů͕ &z ϮϬϭϱͲϭϲ ŚĂƐ ďĞĞŶ Ă ǀĞƌǇ ƐĂƟƐĨǇŝŶŐ ǇĞĂƌ ĨŽƌ E͘ Ɛ / ǁŝůů ƌĞůŝŶƋƵŝƐŚ ĐŚĂƌŐĞĂƐƚŚĞŚĂŝƌŵĂŶŽĨƚŚĞEŽĂƌĚƚŚŝƐǇĞĂƌĂŌĞƌϰǇĞĂƌƐ͕/ŽŶŵǇƉĞƌƐŽŶĂů ďĞŚĂůĨĂƐǁĞůůĂƐŽŶďĞŚĂůĨŽĨEĞǆƚĞŶĚŵǇĚĞĞƉĂƉƉƌĞĐŝĂƟŽŶƚŽĂůůŽĨǇŽƵĨŽƌǇŽƵƌ ŽǀĞƌǁŚĞůŵŝŶŐƐƵƉƉŽƌƚĂŶĚĐŽŶƟŶƵĞĚƚƌƵƐƚƌĞƉŽƐĞĚŝŶEĂƐǁĞůůĂƐŝƚƐĂĐĐƌĞĚŝƚĂƟŽŶ ƉƌŽŐƌĂŵŵĞƐĨŽƌĂůůƚŚĞƐĞǇĞĂƌƐ͘ /ǁŝƐŚEĂŶĚƚŚĞŶĞǁŚĂŝƌŵĂŶŽĨƚŚĞEŽĂƌĚ͕ǁŚĞŶĂƉƉŽŝŶƚĞĚ͕ĂŐƌĞĂƚ ƐƵĐĐĞƐƐŝŶĂůůƚŚĞĨƵƚƵƌĞĞŶĚĞĂǀŽƵƌƐ͘ tŝƚŚŵǇďĞƐƚǁŝƐŚĞƐ͕

Sd/- E͘<ƵŵĂƌ ŚĂŝƌŵĂŶ͕E YƵĂůŝƚǇŽƵŶĐŝůŽĨ/ŶĚŝĂ

18 Quality Council of India Annual Report 2015 - 16

fiz; fe=ksa] eq>s ,u,chlhch }kjk foÙkh; o"kZ 2015&16 ds nkSjku dh xbZ xfrfof/k;ksa ds fu"iknu ij v|ru C;kSjk nsrs gq, vR;ar izlUurk gks jgh gSA ,u,chlhch dks vDrwcj] 2015 esa [kk| lqj{kk izca/ku iz.kkyh ¼,Q,l,e,l½ rFkk lwpuk lqj{kk izca/ku iz.kkyh ¼vkbZ,l,e,l½ gsrq cgq i{kh; ekU;rk djkj ¼,e,y,½ ij gLrk{kj }kjk vius izR;k;u dk;ZØeksa ds fy, varjjk"Vªh; ekU;rk izkIr gqbZ gSA ,u,chlhch vkbZ,l,e,l ds rhu izR;k;u fudk;ksa ¼,ch,l½ rFkk nqfu;k Hkj esa ,Q,l,e,l esa 11 ,ch esa ls ,d gSa ftUgksaus vkbZ,,Q ,e,y, ij gLrk{kj fd, gSaA ,u,chlhch xq.koÙkk izca/ku iz.kkyh ¼D;w,e,l½] i;kZoj.k izca/ku iz.kkyh ¼bZ,e,l½ vkSj vkxkeh pkj o"kksZa ds fy, mRiknksa gsrq ih,lh rFkk vkbZ,,Q ,e,y, ij gLrk{kjh ds :Ik esa cus jgus ds fy, iz'kkar izR;k;u fuxe ¼ih,lh½ vfHktkr ewY;kadu ls Hkh lQyrkiwoZd xqtjk gSA ,u,chlhch dk vk'k; lhek ikj ,u,chlhch }kjk izR;kf;r fudk;ksa }kjk tkjh izek.k i=ksa vkSj fjiksVksZa dh Lohdk;Zrk dh lqfo/kk nsus ds fy, varjjk"Vªh; led{krk iznku djuk gS] ftls ljdkj vkSj m|ksx }kjk u dsoy ?kjsyw O;kikj vkSj fofu;ked vuqikyu gsrq viuk;k tkrk gS cfYd blls fu;kZr izfrLi/kkZRedrk vkSj ^^esd bu bafM;k** iz;kl Hkh ykHkkfUor gksrk gSA ,u,chlhch }kjk [kkM+h lg;ksx ifj"kn~ izR;k;u dsanz ¼th,lh½] lmnh vjc vkSj oSf'od ty lao/kZu xBca/ku ¼th,,½] ;w,l, ds lkFk o"kZ ds nkSjku le>kSrk Kkiu ij gLrk{kj }kjk izR;k;u vkSj vuq:irk vkdyu esa rduhdh lg;ksx ij xBca/ku cuk, x, gSaA th,lh ds lkFk le>kSrk Kkiu ij Hkkjr ls [kkM+h dh vksj mRiknksa dh vuq:irk ds izek.ku ds iz;kstu gsrq ,u,chlhch izR;k;u ds vk/kkj ij Hkkjrh; vuq:irk ewY;kadu fudk;ksa dks Hkkjr ls fu;kZr dh lqfo/kk ds fy, muds rduhdh fofu;eksa ds vk/kkj ij rFkk f[kykSuksa ,oa fo|qr enksa ij [kkM+h ds fofu;eksa ij Hkkjrh; m|ksx ds fy, {kerk fuekZ.k dk;ZØeksa ds vk;kstu ds fy, gLrk{kj fd, x, gSaA th,, ds lkFk le>kSrk Kkiu ij vkbZ,lvks ekudksa ds vk/kkj ij loksZÙke ty lao/kZu izFkkvksa ¼ch,ih½ gsrq oSf'od ty lao/kZu xBca/ku izek.ku fudk;ksa ds izR;k;u esa lg;ksx fd;k tk,xk rFkk izek.ku fudk;ksa dks ,d Lora= r`rh; i{k izR;k;u dh lqfo/kk nh tk,xh] ftlesa izdkf'kr th,, ekudksa vkSj izek.ku ;kstuk vko';drkvksa ds vuqlkj izek.ku fd;k tk,xkA ,u,chlhch us fiNys le; esa vU; varjjk"Vªh; izR;k;u fudk;ksa ds lkFk Hkh rduhdh lg;ksx djkjksa ij gLrk{kj fd, gSa rFkk ,sls vU; vusd vuqjks/k fopkjk/khu gSaA

Quality Council of India 19 Annual Report 2015 - 16

,u,chlhch }kjk varjjk"Vªh; laxBuksa dks O;kid {kerk fuekZ.k lgk;rk iznku dh tkrh gSA ,u,chlhch }kjk HkwVku vkSj usiky esa lkdZ & ihVhch rduhdh izR;k;u lg;ksx ds rgr jk"Vªh; izR;k;u Qksdy fcanq ¼,u,,Qih½ ds fy, mn~Hkklu nkSjs dk vk;kstu fd;k x;k rkfd mudks izR;k;u fudk; dh dk;Z'kSyh vkSj izR;k;u ekudksa dks csgrj :Ik ls le>us dh lqfo/kk nh tk ldsA ,u,chlhch }kjk lkdZ lnL; ns'kksa ds fy, lkdZ ihVhch ,evks;w ds rgr ikfdLrku esa ^^th,eih @ th,pih @ ,p,lhlhih ds dk;kZUo;u gsrq fMtkbfuax iz.kkfy;ksa** ij izf'k{k.k dk vk;kstu fd;k x;kA ,u,chlhch }kjk ubZ fnYyh esa vius ih,lh lnL; ns'kksa ds fy, lwpuk lqj{kk izca/ku iz.kkyh ¼vkbZ,l,e,l½ ij ,d ih,lh & ihVhch izf'k{k.k dk Hkh vk;kstu fd;k x;k rFkk blds vykok laxr ekudksa vkSj izfØ;kvksa ij csgrj le> dh lqfo/kk nsus ds fy, vkbZ,l,e,l ij ,d izf'k{k.k tksM+k x;kA ,u,chlhch }kjk ubZ fnYyh esa ,lbZth, dk;Z ;kstuk ij fopkj foe'kZ] lkdZ lnL; ns'kksa esa jk"Vªh; izR;k;u Qksdy fcanqvksa ¼,u,,Qih½ dh izxfr ds fy, fuxjkuh iz.kkyh dh LFkkiuk] lkdZ izR;k;u lg;ksx dk fuekZ.k] ,e,vkjlh, djkj vkfn ij Hkh nwljh ,lbZth, leh{kk vkSj ;kstuk cSBd vk;ksftr dh xbZA ?kjsyw ekspsZ ij ,u,chlhch }kjk fofHkUu ekudksa vkbZ,lvks @ vkbZbZlh 17021 & 1 % 2015] vkbZ,lvks 9001 % 2015] vkbZ,lvks 14001 % 2015 vkfn ij fofHkUu izf'k{k.k @ tkx#drk dk;ZØeksa dk vk;kstu fd;k x;k gS vkSj lgk;rk iznku dh xbZ gSA blus ljdkj] fofu;kedksa] m|ksx fudk;ksa rFkk miHkksDrk laxBuksa dks izR;k;u rFkk blds ykHkksa ds ckjs esa ekudksa] rduhdh fofu;eksa] vuq:irk ewY;kadu vkSj izR;k;u ds fofHkUu dk;ZØeksa ds ek/;e ls crk;k gSA ,u,chlhch 2014&17 ds nkSjku Hkkjr o"kZ esa dk;kZfUor bZ;w & O;kikj fodkl ds fy, Hkkjr {kerk fuekZ.k igy ifj;kstuk ds rgr ,d ykHkkFkhZ gS vkSj blds rgr ÅtkZ izca/ku iz.kkfy;ksa] bekjrh ydM+h vkSj bekjrh ydM+h ds mRiknksa rFkk jhp ij bZlh fofu;eksa ij fofHkUu {kerk fuekZ.k xfrfof/k;ksa dk vk;kstu fd;k x;kA dqy feykdj foÙkh; o"kZ 2015 & 16 ,u,chlhch ds fy, vR;ar larqf"V dkjd o"kZ jgk gSA pwafd eSa bl o"kZ 4 o"kZ ds ckn ,u,chlhch cksMZ ds v/;{k ds Ikn dks NksM+ jgk gwa] eSa O;fDrxr rkSj ij vkSj ,u,chlhch dh vksj ls vki lHkh ds izfr viuk gkfnZd vkHkkj O;Dr djrk gwa ftUgksaus eq>s viuk iwjk leFkZu fn;k vkSj ,u,chlhch rFkk blds izR;k;u dk;ZØeksa ij bu o"kksZa ds nkSjku Hkjkslk cuk, j[kkA eSa ,u,chlhch vkSj ,u,chlhch cksMZ ds u, v/;{k dks] tc fu;qDr gks] lHkh Hkkoh iz;klksa esa vikj lQyrk izkfIr ds fy, 'kqHkdkeuk,a izsf"kr djrk gwaA 'kqHkdkeukvksa lfgr]

gLrk@& ,u- dqekj v/;{k] ,u,chlhch Hkkjrh; xq.koÙkk ifj"kn

20 Quality Council of India Annual Report 2015 - 16

MESSAGE

S. Chandrasekhar Chairman, NABET

Quality Council of India 2nd Floor, Institution of Engineers’ Building, Bahadur Shah Zafar Marg, New Delhi – 110 002, India

EdŽǁĞƐŝƚƐŝŶƚĞůůĞĐƚƵĂůĞǆŝƐƚĞŶĐĞƚŽŽŶĞŽĨƚŚĞŐƌĞĂƚĞƐƚquality gurus Joseph M. JuranǁŚŽĚŝĞĚĂƚĂƌŝƉĞĂŐĞŽĨϭϬϯǇĞĂƌƐŝŶϮϬϬϴ͘ :ƵƌĂŶǁĂƐŽŶĞŽĨƚŚĞĮƌƐƚƚŽǁƌŝƚĞĂďŽƵƚƚŚĞ “Cost of Poor Quality”ǁŚŝĐŚŝƐĂƚƚŚĞ ĐŽƌĞŽĨ/ŶƚĞƌŶĂƟŽŶĂůdƌĂĚĞƐŚĂƌĞ͘dŚĞĐŽƵŶƚƌǇǁŚŝĐŚŚĂƐƚŚĞŚŝŐŚĞƐƚYƵĂůŝƚǇƐƚĂŶĚĂƌĚƐ ĂŶĚŶŽƚŝƚƐůĂƌŐĞƉŽƉƵůĂƟŽŶ͕ŚĂƐƚŚĞůĂƌŐĞƐƚƐŚĂƌĞŽĨǆƉŽƌƚƐ͘:ĂƉĂŶŚĂƐďĞĞŶĂƐŚŝŶŝŶŐ ĞǆĂŵƉůĞŽĨƚŚŝƐƉƌŝŶĐŝƉůĞƐŝŶĐĞůŽŶŐ͘ Juran is widely credited for adding Human Dimension to Quality Management. ,Ğ ƉƵƐŚĞĚ ĨŽƌ ĚƵĐĂƟŽŶ Θ dƌĂŝŶŝŶŐ ŝŶ Ăůů ĨĂĐĞƚƐ ŽĨ YƵĂůŝƚǇƌĞƋƵŝƌĞŵĞŶƚƐ͕ ďĞ ŝƚ ŝŶ Manufacturing or Services. tĞĂƌĞĨŽƌƚƵŶĂƚĞƚŚĂƚEdƵŶĚĞƌYƵĂůŝƚǇŽƵŶĐŝůŽĨ/ŶĚŝĂŚĂƐďĞĞŶĞŶƚƌƵƐƚĞĚǁŝƚŚ ƚŚŝƐ ŵĂŵŵŽƚŚ ƚĂƐŬ͘ Ŷ ĚƵĐĂƚĞĚ Θ dƌĂŝŶĞĚ ŵĂŶƉŽǁĞƌ ŝƐ ǁŚĂƚ ŝƚ ǁŝůů ƚĂŬĞ /ŶĚŝĂ ƚŽ ďĞĐŽŵĞĂŵĞŵďĞƌŽĨƚŚĞ'ůŽďĂů^ƵƉĞƌWŽǁĞƌůƵď͘ /Ĩ/ŶĚŝĂŝƐƚŽŐƌŽǁ͕Y/ĂŶĚEdŚĂǀĞƚŽŐƌŽǁͲŶŽƚ>ŝŶĞĂƌůǇďƵƚǆƉŽŶĞŶƟĂůůǇ͘/ƚ ŝƐǁŝƚŚƉĂƌĚŽŶĂďůĞƉƌŝĚĞƚŚĂƚǁĞĐĂŶƐĂǇEdŚĂƐƐƚŽŽĚƵƉƚŽƚŚĞƚĂƐŬ͘/ŶƚŚĞůĂƐƚ ĮǀĞǇĞĂƌƐEdŚĂƐZĂŝƐĞĚŝƚƐŽǁŶWĞƌĨŽƌŵĂŶĐĞďĂƌ͕ƐĞǀĞƌĂůƟŵĞƐ͘/ƚŝƐĚŽŝŶŐďŽƚŚ ƐŝŵƵůƚĂŶĞŽƵƐůǇͲ Learn to Run and Run to Learn͘dŚŝƐŝƐĚƵĞƚŽƚŚĞŐƌĞĂƚĐŽŵŵŝƚŵĞŶƚ ďŽƚŚ Ăƚ ƚŚĞ >ĞĂĚĞƌƐŚŝƉ >ĞǀĞů ĂŶĚ dĞĂŵ >ĞǀĞů Ăƚ Y/ Θ Ed͘ Ƶƚ ǁĞ ĐĂŶŶŽƚ ďĞ ĐŽŵƉůĂĐĞŶƚ͘/ĂŵƌĞŵŝŶĚĞĚŽĨĨĂŵŽƵƐǁŽƌĚƐͲ͞DŝůĞƐƚŽŐŽďĞĨŽƌĞ/^ůĞĞƉ͘͟Ƶƚ/Ăŵ ƐƵƌĞ͕ Ed ǁŝůů ƐƚĂŶĚ ƵƉ ƚŽ ƚŚĞ ƚĂƐŬ ŽĨ ďƵŝůĚŝŶŐ ϱϬϬ ŵŝůůŝŽŶ Quality workforce in /ŶĚŝĂͲdŚĞ/ŶĚŝĂΛϳϱĚƌĞĂŵͲĞŶƵŶĐŝĂƚĞĚďǇƚŚĞĞŵŝŶĞŶƚWƌŽĨ͘͘<͘WƌĂŚĂůĂĚ͘ ^ŝŶĐĞŝŶĐĞƉƟŽŶEdŚĂƐĞǆƉĂŶĚĞĚŝƚƐĞīŽƌƚƐƚŽďĞĂŶŝŶĐůƵƐŝǀĞĐĐƌĞĚŝƚĂƟŽŶŽĚǇ͘ dŽĚĂǇ ŝƚ ĐŽǀĞƌƐ ƚŚĞ ǀĂƐƚ ĚŽŵĂŝŶ ŽĨ ĚƵĐĂƟŽŶ Θ dƌĂŝŶŝŶŐ͕ ƚŚƌŽƵŐŚ ĚŝƐƟŶĐƚ ĞīŽƌƚƐ ƵŶĚĞƌ&ŝǀĞŵĂũŽƌǀĞƌƟĐĂůƐŶĂŵĞůǇ͕&ŽƌŵĂůĚƵĐĂƟŽŶ;ƐĐŚŽŽůƐͿ͕^ŬŝůůdƌĂŝŶŝŶŐ;/d/͛ƐͿ^Ŭŝůů ĞƌƟĮĐĂƟŽŶ;WĞƌƐŽŶĂůĞƌƟĮĐĂƟŽŶŽĚŝĞƐͿ͕ŶǀŝƌŽŶŵĞŶƚ͕D^D;ĨŽƌ>E͕ʹĞƌŽ ĞĨĞĐƚ͕ĞƌŽīĞĐƚͿĂŶĚ;DKͲƵƐŝŶĞƐƐDĞŵďĞƌƐŚŝƉKƌŐĂŶŝǌĂƟŽŶͿ͘

Quality Council of India 21 Annual Report 2015 - 16

ƵƌŝŶŐƚŚĞůĂƐƚǇĞĂƌƚŚĞƌĞŚĂǀĞďĞĞŶƐĞǀĞƌĂůƐŝŐŶŝĮĐĂŶƚĂĐŚŝĞǀĞŵĞŶƚƐ͗ ͻ ĐĐƌĞĚŝƚĂƟŽŶŽĨƚŚĞŚŝŐŚĞƐƚŶƵŵďĞƌŽĨ/d/͛ƐŝŶĂƐŝŶŐůĞǇĞĂƌ͘ ͻ ŝŐŝƚĂůŝǌĂƟŽŶŽĨƚŚĞ/d/ĐĐƌĞĚŝƚĂƟŽŶƉƌŽĐĞƐƐĨŽƌ^ƉĞĞĚΘdƌĂŶƐƉĂƌĞŶĐǇ͘ ͻDeveloping ĂŵĂƚƵƌŝƚǇĂƐƐĞƐƐŵĞŶƚŵŽĚĞůĨĂĐŝůŝƚĂƟŶŐƌĂƟŶŐŽĨD^D͛ƐƚŽ ŵĞĞƚŐůŽďĂůƐƚĂŶĚĂƌĚƐʹĂŵƵƐƚĨŽƌƚŚĞ͞DĂŬĞŝŶ/ŶĚŝĂ͟ǀŝƐŝŽŶŽĨƚŚĞ,ŽŶ͛ďůĞ WƌŝŵĞDŝŶŝƐƚĞƌ͘ ͻAcquiring ƚŚĞƐƚĂƚƵƐŽĨĂŶ/ŶƚĞƌŶĂƟŽŶĂůĐĐƌĞĚŝƚĂƟŽŶŽĚǇƚŚƌŽƵŐŚŝƚƐŐĞƫŶŐ ƚŚĞŵŽƐƚƐŽƵŐŚƚĂŌĞƌDĞŵďĞƌƐŚŝƉŽĨWĂĐŝĮĐĐĐƌĞĚŝƚĂƟŽŶŽƵŶĐŝů;WͿ and /ŶƚĞƌŶĂƟŽŶĂůĐĐƌĞĚŝƚĂƟŽŶ&ŽƌƵŵ;/&Ϳ͘ dŚĞƐĞĂƌĞďƵƚĂĨĞǁŽĨƚŚĞŵĂũŽƌĂĐŚŝĞǀĞŵĞŶƚƐŶŽƚƚŽŵĞŶƟŽŶƐĞǀĞƌĂůŽƚŚĞƌƐŝŶĞĂĐŚ ǀĞƌƟĐĂů͘ /ĐŽŶŐƌĂƚƵůĂƚĞdĞĂŵEdĨŽƌĐŽŶƟŶƵŝŶŐƚŽƐƚƌŝǀĞŚĂƌĚŝŶŝƚƐĞīŽƌƚŽĨEĂƟŽŶƵŝůĚŝŶŐ͕ ŝŶƚŚĞĮĞůĚŽĨYƵĂůŝƚǇĚƵĐĂƟŽŶΘdƌĂŝŶŝŶŐ͘ tŝƚŚĞƐƚtŝƐŚĞƐ͘ Sd/- ^͘ŚĂŶĚƌĂƐĞŬŚĂƌ ŚĂŝƌŵĂŶ͕Ed YƵĂůŝƚǇŽƵŶĐŝůŽĨ/ŶĚŝĂ

22 Quality Council of India Annual Report 2015 - 16

,u,chbZVh vius ckSf)d vfLrRo ds fy,] xq.koÙkk ds egku foHkwfr ^^xq:** tkslsQ ,e- tqjku dk _.kh gSa] ftudh e`R;q 103 o"kZ dh izkS<+koLFkk esa 2008 esa gqvk FkkA okLro esa tqjku izFke O;fDr Fks ftUgksaus ^^fuEu xq.koÙkk dh ewY;** ds fo"k; esa fy[kk tks varjjk"Vªh; O;kikj fgLlsnkjh dk dsanz fcanq gSA ftl ns'k esa mPpre xq.koÙkk ekud gksrs gSa vkSj vkcknh cM+h ugha gksrh] mldh fu;kZr esa lcls cM+h fgLlsnkjh gksrh gSA yacs le; ls tkiku bl fl)kar dk ,d vkstLoh mnkgj.k gSA tqjku dks xq.koÙkk izca/ku esa ekuoh; vk;ke dks tksM+us dk Js; O;kid :Ik ls fn;k tkrk gSA mUgksaus xq.koÙkk vko';drkvksa ds lHkh igyqvksa esa f'k{kk vkSj izf'k{k.k ij tksj fn;k] pkgs og fofuekZ.k ;k lsok lsDVj gksA ge HkkX;'kkyh gSa fd Hkkjrh; xq.koÙkk ifj"kn~ ds rgr ,u,chbZVh dks ;g fo'kky dk;Z lkSaik x;k gSA ,d f'kf{kr vkSj izf'kf{kr tu 'kfDr og 'kfDr gS] tks Hkkjr dks oSf'od egk'kfDr lewg dk lnL; cuus dh rjQ ys tk;sxhA ;fn Hkkjr dks vkxs c<+uk gS rks D;wlhvkbZ vkSj ,u,chbZVh dks vkxs c<+uk gksxk & js[kh; :Ik ls ugha cfYd pj ?kkrkadh :Ik lsA gesa ;g dgus esa xoZ eglwl gksrk gS fd ,u,chbZVh lnSo vis{kkvksa ij [kM+k mrjrk gSaA fiNys ikap o"kksZa esa ,u,chbZVh us vius fu"iknu Lrj dks dbZ ckj Åij mBk, gSaA ;g ,d lkFk nkSM+uk lh[k jgk gS vkSj lh[kus ds fy, nkSM+ jgk gSA bldk dkj.k D;wlhvkbZ vkSj ,u,chbZVh esa usr`Ro Lrj rFkk Vhe Lrj nksuksa ij gh vR;f/kd izfrc)rk gSA fdarq ge vkRelarq"V ugha gks ldrs gSaA eq>s fo[;kr 'kCn ;kn vkrs gSa & ^^vHkh lksus ls igys eq>dks ehyksa pyuk gS** fdarq eq>s iwjk fo'okl gS fd ,u,chbZVh Hkkjr esa 500 fefy;u xq.koÙkk dk;Z cy dks rS;kj djus ds dk;Z esa izfrc) jgsxk & iz[;kr izksQslj lh- ds- izgykn }kjk n bf.M;k @75 LoIu esa izfrikfnrA vius vkjaHk ls gh ,u,chbZVh us ,d lekos'kh izR;k;u fudk; cuus ds iz;kl fd, gSaA vkt bu fof'k"V iz;klksa ds ek/;e ls f'k{kk vkSj izf'k{k.k ds fofHkUu iz{ks=ksa dks ikap izeq[k oxksZa esa fufgr djrk gS] tks gSa % vkSipkfjd f'k{kk ¼Ldwy½] dkS'ky izf'k{k.k ¼vkbZVhvkbZ½] dkS'ky izek.ku ¼dkfeZd izek.ku fudk;½] i;kZoj.k] ,e,l,ebZ ¼yhu] tsM & thjks fMQsDV] thjks bQsDV vkSj ch,evks & O;kikj lnL;rk laxBu ds fy,½ gSaA

Quality Council of India 23 Annual Report 2015 - 16

fiNys o"kZ ds nkSjku dbZ egRoiw.kZ miyfC/k;ka dh xbZ gSa % ,d o"kZ esa vkbZVhvkbZ dh mPpre la[;k dk izR;k;u xfr vkSj ikjnf'kZrk ds fy, vkbZVhvkbZ izR;k;u izfØ;k dk fMftVykbts'ku oSf'od ekudksa dks ikus ds fy, ,e,l,ebZ dh jsfVax ds fy, tsM ifjiDork ewY;kadu ekWMy dk fodkl & ekuuh; iz/kku ea=h }kjk ^^esd bu bf.M;k** ds fy, vfuok;Z nwjn`f"VA iz'kkar izR;k;u fuxe ¼ih,lh½ vkSj varjjk"Vªh; izR;k;u Qksje ¼vkbZ,,Q½ dh lokZf/kd okafNr lnL;rk ikus ds ckn varjjk"Vªh; izR;k;u fudk; dk ntkZ vftZrA izR;sd {ks= esa ,slh vU; vusd cM+h miyfC/k;ka gSa] ftudk mYys[k ugha fd;k x;k gSA eSa Vhe ,u,chbZVh dks jk"Vª fuekZ.k esa vius dBksj iz;kl tkjh j[kus rFkk xq.koÙkk f'k{kk vkSj izf'k{k.k {ks= esa ;ksxnku ds fy, c/kkbZ nsrk gwaA 'kqHkdkeuk,a gLrk@& ,l- panz'ks[kj v/;{k] ,u,chbZVh Hkkjrh; xq.koÙkk ifj"kn

24 Quality Council of India Annual Report 2015 - 16

ifjp; INTRODUCTION

Quality Council of India 25 Annual Report 2015 - 16

ANNUAL REPORT okf”kZd Áfrosnu 2015 – 2016 2015 & 2016 About Quality Council of India Hkkjrh; xq.koÙkk ifj”kn~ ds ckjs esa The Quality Council of India (QCI) has been set Hkkjrh; xq.koÙkk ifj”kn~ ¼D;wlhvkbZ½ dh LFkkiuk ns’k esa XSDVDQRQSUR¿WDXWRQRPRXVVRFLHW\UHJLVWHUHG ,d ÁR;k;u lajpuk dh LFkkiuk rFkk ,d jk”Vªh; xq.koÙkk under Societies Registration Act XXI of 1860 to establish an accreditation structure in the vfHk;ku }kjk Hkkjr esa xq.koÙkk vfHk;ku ds Álkj ds fy, ,d country and to spread quality movement in India vykHkdkjh Lok;Ùk laLFkk ds :i esa laLFkku iathdj.k vf/kfu;e by undertaking a National Quality Campaign. 21] 1860 ds varxZr dh xbZ gSA Hkkjrh; xq.koÙkk ifj”kn~ QCI works as the National Accreditation Body, supported by the Government but independent in ljdkj ds leFkZu ls jk"Vªh; izR;k;u cksMZ ds :i esa dk;Z djrh its functioning. gS fdarq ;g vius dk;Zi)fr esa Lora= gSA

A. MISSION STATEMENT: d- vfHk;ku oDrO; % The Mission of QCI is to lead nationwide quality D;wlhvkbZ dk vfHk;ku Hkkjr esa jk”VªO;kih xq.koÙkk vkanksyu movement in India by involving all stakeholders dk usr`Ro djuk gS ftlesa dk;Zdykiksa ds lHkh {ks=ksa esa] izkFkfed for emphasis on adherence to quality standards :Ik ls jk”Vª vkSj blds ukxfjdksa ds fgrksa dks lao/kZu vkSj lqj{kk in all spheres of activities primarily for promoting and protecting interests of the nation and its iznku djus ds fy, xq.koÙkk ekudksa ds ikyu ij cy nsrs gq, citizens. lHkh i.k/kkfj;ksa dks ‘kkfey djuk gSA B. MAIN OBJECTIVES: [k- eq[; mís’; % To achieve the Mission of QCI by playing a pivotal D;wlhvkbZ dk mís'; dk;Zdykiksa ds lHkh {ks=ksa esa xq.koÙkk role in propagating, adoption and adherence ekudksa ds lao/kZu] vuqdwyu vkSj ikyu esa ,d dsUnzh; Hkwfedk to quality standards in all important spheres of activities including education, healthcare, fuHkkuk gS ftlesa f’k{kk] LOkkLF; ns[kHkky] i;kZoj.k laj{k.k] environment protection, governance, social ‘kklu] lkekftd {ks=] ewy lajpuk {ks= vkSj os lHkh laxfBr sectors, infrastructure sector and such other dk;Zdykiksa okys vU; {ks= ‘kkfey gS ftudk Hkkjr ds ukxfjdksa DUHDVRIRUJDQL]HGDFWLYLWLHVWKDWKDYHVLJQL¿FDQW bearing in improving the quality of life and well ds thou dh xq.koÙkk esa lq/kkj vkSj dY;k.k ij egRoiw.kZ being of the citizens of India and without restricting izHkko gS rFkk blesa lkekU;rk ij izfrca/k ds fcuk fuEufyf[kr its generality shall inter-alia include: ‘kkfey gksaxs % (a) To lead nationwide quality movement in the ¼d½ ukxfjdksa ds chp tkx:drk l`tu dj yf{kr jk”Vªh; country through National Quality Campaign xq.koÙkk vfHk;ku ds ek/;e ls ns’k esa jk”VªO;kih xq.koÙkk aimed at creating awareness amongst citizens, empowering them to demand quality vkanksyu dk usr`Ro djuk] mUgsa dk;Zdykiksa ds lHkh {ks=ksa in all spheres of activities, and promoting esa xq.koÙkk dh ekax dh vf/kdkfjrk iznku djuk vkSj and protecting their well being by oLrqvksa ds fuekZrkvksa vkSj vkiwfrZdkjksa rFkk lsok iznkrkvksa encouraging manufacturers and suppliers dks xq.koÙkk ekudksa vkSj lk/kuksa dks viukus vkSj mudk of goods and service providers for adoption of and adherence to quality standards and ikyu djus ds fy, izksRlkgu nsdj ukxfjdksa ds dY;k.k dk tools. lao/kZu vkSj lqj{kk djukA

(b) To develop apropos capacities at the level of ¼[k½ ljdkj] laLFkkuksa vkSj fujarj xq.koÙkk lq/kkj ds dk;kZUo;u Governments, Institutions and enterprises for rFkk mls laLFkkxr cukus ds fy, m|eksa dh {kerk fodflr implementing & institutionalizing continuous quality improvement. djukA

26 Quality Council of India Annual Report 2015 - 16

(c) To develop, establish & operate National ¼x½ vuq:irk vkdyu fudk;ksa] izekf.kr mRiknksa] Accreditation programmes in accordance dkfeZdksa] izca/ku iz.kkfy;ksa ds fy, fujh{k.k ,oa vU; with the relevant international standards & guides for the conformity assessment bodies iz;ksx’kkykvksa dks ijh{k.k rFkk va’kkadu ,oa ,slh laxfBr certifying products, personnel, management xfrfof/k;ksa ds vU; {ks=ksa gsrq laxr varjjk”Vªh; ekudksa systems, carrying out inspection and for the rFkk ekxZnf’kZdkvksa ds vuqlkj jk”Vªh; izR;k;u dk;ZØeksa laboratories undertaking testing & calibration dk fodkl] LFkkiuk vkSj izpkyu djuk ftudk Hkkjr and such other areas of organized activities WKDWKDYHVLJQL¿FDQWEHDULQJLQLPSURYLQJWKH ds ukxfjdksa ds thou dh xq.koÙkk esa lq/kkj vkSj dY;k.k quality of life and well being of the citizens of ij egRoiw.kZ izHkko gSA India. (d) To develop, establish and operate National ¼?k½ fofHkUu lsok {ks=ksa tSls f’k{kk] LokLF; ns[kHkky] Accreditation Programmes for various i;kZoj.k lqj{kk] ‘kklu] lkekftd {ks=] ewy lajpuk service sectors such as education, healthcare, environment protection, {ks=] O;kolkf;d izf’k{k.k vkfn ds fy, jk”Vªh; governance, social sectors, infrastructure izR;k;u dk;ZØeksa dk fodkl] LFkkiuk vkSj izpkyu sector, vocational training etc., to site a rkfd vko’;drkuqlkj jk”Vªh;@varjjk”Vªh; ekudksa vkSj few, as may be required, based on national/ international standards and guidelines and ekxZn’khZ fl)karksa ds vk/kkj ij bUgsa rS;kj fd;k tk lds] where such standards are not available, to tgka mDr ekud miyC/k ugha gS] izR;k;u dk;ZØeksa dks develop accreditation standards to support leFkZu nsus ds fy, izR;k;u ekudksa dk fodklA accreditation programs. (e) To build capacities in the areas of regulation, ¼³½ VhchVh@,lih,l ck/kkvksa ls mcjus ds fy, fofu;eu] vuq:irk conformity assessment and accreditation to vkdyu vkSj izR;k;u ds {ks=ksa esa {kerkvksa dk fuekZ.kA overcome TBT/SPS constraints. (f) To encourage development & application ¼p½ ‘kklu] fofu;kedksa] laxBUk vkSj lekt esa mi;ksx ds of third party assessment model for use in fy, r`rh; i{k vkdyu ekWMy ds fodkl vkSj vuqiz;ksx government, regulators, organizations and society. dks c<+kok nsukA (g) To promote quality competitiveness of ¼N½ Hkkjr dh m|e’khyrk] fo’ks”k :Ik ls ,e,l,ebZ dh India’s enterprises especially MSMEs xq.koÙkk izfrLi)kZ dks xq.koÙkk izca/ku ekudksa ,oa xq.koÙkk through adoption of and adherence to quality management standards and quality lk/kuksa ds vuqdwyu rFkk ikyu ds ek/;e ls c<+kok nsukA tools. (h) Promoting the establishment of quality ¼t½ xq.koÙkk lq/kkj vkSj cSap ekfdZax dsUnz dh LFkkiuk dks ,d improvement and benchmarking centre, as loksZÙke varjjk”Vªh;@jk”Vªh; izFkkvksa ds laxzgky; ds :Ik esa a repository of best international / national practices and their dissemination among the izksRlkgu nsuk rFkk lHkh {ks=ksa esa m|ksx ds chp budk izlkj industry in all the sectors. djukA (i) To encourage industrial / applied research ¼>½ laxr izdk’kuksa lfgr O;kikfjd if=dkvksa esa blds ifj. DQG GHYHORSPHQW LQ WKH ¿HOG RI TXDOLW\ kkeksa ds izlkj rFkk xq.koÙkk ds {ks= esa vkS|ksfxd@vuqiz;qDr and dissemination of its result in relevant publication including and trade journals; vuqla/kku vkSj fodkl dks izksRlkgu nsukA (j) To build capacities including development of ¼.k½ {kerk fuekZ.k ds lkFk vU; mHkjrs gq, {ks=ksa ds fy, appropriate quality accreditation mechanism mi;qDr xq.koÙkk izR;k;u izfØ;k dk fodkl djuk ftudk IRURWKHUHPHUJLQJDUHDVWKDWKDYHVLJQL¿FDQW bearing in improving the quality of life and Hkkjr ds ukxfjdksa ds thou dh xq.koÙkk esa lq/kkj vkSj well being of the citizens of India such as food dY;k.k ij egRoiw.kZ izHkko gS] tSls [kk| {ks=] rsy vkSj

Quality Council of India 27 Annual Report 2015 - 16

sector, oil & gas, forestry, agriculture /animal xSl] okfudh] Ñf”k@Ik’kqikyu] os;j gkml] HkS”kftdh vkfn husbandry, warehouse, pharmacy etc. or as the need may arise from time to time. ;k le; le; ij mBus okyh vko’;drk,aA (k) To facilitate effective functioning of a National ¼V½ jk”Vªh; ekudksa ij lwpuk rFkk iwNrkN lsokvksa ,oa xq.koÙkk Information & Enquiry Services on standards lfgr vu lqy>h f’kdk;rksa ls fuiVus ds fy, ,d vihy & quality including an appeal mechanism to deal with unresolved complaints. izfØ;k lfgr izHkkoh dk;Z’kSyh dh lqfo/kk iznku djukA (l) To develop and operate an appeal ¼B½ vu lqy>h f’kdk;rksa ls fuiVus ds fy, ,d vihy mechanism to deal with unresolved izfØ;k dk fodkl vkSj izpkyuA complaints.

28 Quality Council of India Annual Report 2015 - 16

ifj”kn~ COUNCIL

Quality Council of India 29 Annual Report 2015 - 16

Council ifj”kn As provided for in the rules and regulations of tSlk ifj”kn~ ds fu;eksa vkSj fofu;e esa fn;k the Council, the members on the Council are x;k gS] ifj”kn~ ds lnL; fuEukuqlkj gSa % as under

The Chairman v/;{k Quality Council of India Hkkjrh; xq.koÙkk ifj”kn~ Institution of Engineers' Building, baLVhV~;w’ku vkWQ bathfu;lZ fcfYMax] Bahadur Shah Zafar Marg, cgknqj ‘kkg t+Qj ekxZ New Delhi 110 002 ubZ fnYyh & 110 002

The Chairman, v/;{k] Railway Board, jsyos cksMZ] Ministry of Railways jsy ea=ky; Rail Bhawan, Raisina Road, jsy Hkou] jkl;huk jksM New Delhi – 110 001 ubZ fnYyh & 110 001 The Secretary, Lkfpo Department of Industrial Policy & Promotion vkS|ksfxd uhfr ,oa ÁorZu foHkkx Ministry of Commerce & Industry okf.kT; ,oa m|ksx ea=ky; Udyog Bhawan m|ksx Hkou] New Delhi – 110 011 ubZ fnYyh & 110 011 Director General egkfuns’kd Directorate General of Quality Assurance xq.koŸkk vk'oklu egkfuns'kky; ¼MhthD;w,½ (DGQA) j{kk ea=ky; Ministry of Defense, South Block lkmFk CykWd New Delhi – 110 011 ubZ fnYyh & 110 011

The Secretary, Lkfpo Department of Commerce okf.kT; foHkkx Ministry of Commerce and Industry okf.kT; ,oa m|ksx ea=ky; Udyog Bhawan m|ksx Hkou] New Delhi – 110 011 ubZ fnYyh & 110 011 The Director General egkfuns’kd Bureau of Indian Standards Hkkjrh; ekud C;wjks Manak Bahwan, ekud Hkou] 9, Bahadur Shah Zafar Marg, 9] cgknqj ‘kkg tQj ekxZ New Delhi – 110 002 ubZ fnYyh & 110 002

The Secretary Lkfpo Department of Science & Technology foKku vkSj ÁkS|ksfxdh foHkkx Technology Bhawan, VsDuksykWth Hkou New Mehrauli Road, U;w egjkSyh jksM] New Delhi – 110 016 ubZ fnYyh & 110 016

30 Quality Council of India Annual Report 2015 - 16

The Director General, egkfuns’kd CSIR lh,lvkbZvkj Anusandhan Bhawan, vuqla/kku Hkou] 5D¿0DUJ 2] jQh ekxZ New Delhi – 110 001 ubZZ fnYyh & 110 001 The Secretary, Lkfpo Department of Consumer Affairs miHkksDrk dk;Z foHkkx Ministry of Food & Civil Supplies [kk| ,oa ukxfjd vkiwfrZ ea=ky; .ULVKL%KDZDQ5D¿0DUJ Ñf”k Hkou] jQh ekxZ New Delhi – 110 001 ubZ fnYyh & 110 001 The Director General egkfuns’kd STQC, Electronics Niketan, ,lVhD;wlh] bysDVªkWfuDl fudsru] 6, C.G. O. Complex, 6] lhth- vks- dkWEIysDl New Delhi – 110 003 ubZ fnYyh & 110 003 The Secretary Lkfpo Telecom Commission nwjlapkj vk;ksx Department of Telecommunication nwjlapkj foHkkx Sanchar Bhawan, Ashoka Road, lapkj Hkou] v’kksd jksM] New Delhi – 110 001 ubZ fnYyh & 110 001 The Director funs'kd National Physical Laboratory jk”Vªh; HkkSfrdh iz;ksx’kkyk Dr. K.S. Krishnan Marg MkW- ,l- ds- Ñ”.kk ekxZ New Delhi – 110 012 ubZ fnYyh & 110 012 The Secretary lfpo] Ministry of Health & Family Welfare LokLF; vkSj ifjokj dY;k.k ea=ky; Nirman Bhawan fuekZ.k Hkou New Delhi – 110 011 ubZ fnYyh & 110 011 The President v/;{k Confederation of Indian Industry (CII) Hkkjrh; m|ksx la?k ¼lhvkbZvkbZ½ 23-26, Institutional Area, 23&26] baLVhV~;w’kuy ,fj;k Lodhi Road, yksnh jksM New Delhi – 110 003 ubZ fnYyh & 110 003 The President v/;{k] FICCI fQDdh Federation House, Tansen Marg QsMjs’ku gkml] rkulsu ekxZ] New Delhi – 110 001 ubZ fnYyh & 110 001

Quality Council of India 31 Annual Report 2015 - 16

The President v/;{k National Institution for Quality and Reliability (NIQR) jk”Vªh; xq.koÙkk vkSj iquokZl laLFkku ¼,uvkbZD;wvkj½ 24, 1st Cross, 1 Main, Govinda Reddy Layout 24] igyk ØkWl] 1 eSu xksfoUnk jsM~Mh ysvkmV] Near Arekere Mico Layout, vjsdjs fedks ysvkmV ds ikl] Off Banerghatta Road vkWQ ckusj?kV~Vk jksM Bangaluru – 560 076 caxykSj & 560 076 The President v/;{k ASSOCHAM ,lkspSe &RUSRUDWH2I¿FH dkWiksZjsV dk;kZy; 5, Sardar Patel Marg, Chanakyapuri, 5] ljnkj iVsy ekxZ pk.kD;iqjh] New Delhi – 110 021 ubZ fnYyh & 110 021 The Chairman v/;{k National Accreditation Board for Hospitals & jk”Vªh; vLirky vkSj LokLF; ns[kHkky Healthcare Providers (NABH) iznkrk ÁR;k;u cksMZ ¼,u,ch,p½ 2nd Floor, Institution of Engineers' Building, nwljk ry] baLVhV~;w’ku vkWQ bathfu;lZ fcfYMax] Bahadur Shah Zafar Marg cgknqj ‘kkg t+Qj ekxZ] New Delhi – 110 002 ubZ fnYyh & 110 002 The President v/;{k Indian Merchants Chambers bafM;u epsZaV~l pSEclZ IMC Bldg., IMC Marg, Churchgate vkbZ,elh Hkou] vkbZ,elh ekxZ] ppZ xsV Mumbai – 400 020 eqEcbZ & 400 020

The Chairman v/;{k 1DWLRQDO$FFUHGLWDWLRQ%RDUGIRU&HUWL¿FDWLRQ jk”Vªh; izek.ku fudk; izR;k;u Bodies (NABCB) cksMZ ¼,u,chlhch½ 2nd Floor, Institution of Engineers Building, nwljk ry] baLVhV~;w’ku vkWQ bathfu;lZ fcfYMax] Bahadur Shah Zafar Marg cgknqj ‘kkg t+Qj ekxZ] New Delhi – 110 002 ubZ fnYyh & 110 002

The Chairman v/;{k Indian Industries Association Hkkjrh; vkS|ksfxd la?k IIA Bhawan, Vibhuti Khand, Phase-II vkbZvkbZ, Hkou] foHkwfr [kaM] Qst&AA Gomti Nagar xkserh uxj Lukcnow – 226 010 y[kuÅ & 226 010

The Chairman v/;{k National Accreditation Board for Education & jk”Vªh; f’k{kk vkSj Áf’k{k.k izR;k;u Training (NABET) cksMZ ¼,u,chbZVh½ 2nd Floor, Institution of Engineers' Building, nwljk ry] baLVhV~;w’ku vkWQ bathfu;lZ fcfYMax] Bahadur Shah Zafar Marg cgknqj ‘kkg t+Qj ekxZ] New Delhi – 110 002 ubZ fnYyh & 110 002

32 Quality Council of India Annual Report 2015 - 16

The President v/;{k Federation of India Export Organizations QsMjs’ku vkWQ bafM;k ,DliksVZ vkWxZukbt+s’ku Niryat Bhawan, Rao Tula Ram Marg fu;kZr Hkou] jko rqyk jke ekxZ] Opp. Army Hospital Research & Referral, vkehZ vLirky vuqla/kku vkSj jsQjy dsUnz ds lkeus] New Delhi – 110 057 ubZ fnYyh & 110 057 The Chairman v/;{k National Board for Quality Promotion (NBQP) jk”Vªh; xq.koÙkk lao)Zu cksMZ ¼,uchD;wih½ 2nd Floor, Institution of Engineers' Building, nwljk ry] baLVhV~;w’ku vkWQ bathfu;lZ fcfYMax] Bahadur Shah Zafar Marg cgknqj ‘kkg t+Qj ekxZ] New Delhi – 110 002 ubZ fnYyh & 110 002 The President v/;{k Indian Society for Quality Hkkjrh; xq.koÙkk laLFkku 52,Community Centre, 2nd Floor 52 dE;qfuVh lsaVj] nwljk ry East of Kailash bZLV vkWQ dSyk’k New Delhi – 110 065 ubZ fnYyh & 110 065 The Chairman v/;{k NABL ,u,ch,y NABL House ,u,ch,y gkml Plot No. 45, Sector 44, IykWV ua- 45] lsDVj 44] Gurgaon – 122 002 xqM+xkao & 122 002 The President v/;{k SIAM,Core 4B, 5th Floor, ,lvkbZ,,e] dksj 4ch] ikapoka ry] India Habitat Centre, Lodhi Road bafM;k gsfcVsV lsaVj] yks/kh jksM New Delhi – 110 003 ubZ fnYyh & 110 003 The President v/;{k Hotel Association of India gksVy ,lksfl,’ku vkWQ bafM;k B212-214, Som Datt Chamber I ch 212 & 214] lkse nÙk pSEcj 1 Bhikaji Cama Place Hkhdkth dkek Iysl New Delhi – 110 066 ubZ fnYyh & 110 066 President v/;{k Indian Chemical Council Hkkjrh; jklk;fud ifj”kn~ Sir Vithaldas Chambers lj foB~By nkl pSEcj 16 Mumbai Samachar Marg 16] eqEcbZ lekpkj ekxZ Mumbai – 400 001 eqEcbZ & 400 001 The Director General egkfuns'kd Administrative Staff College of India ,MfefuLVªs’ku LVkQ dkWyst vkWQ bafM;k Bella Vista, Raj Bhavan Road csYYkk foLVk] jkt Hkou jksM Hyderabad – 500 082 gSnjkckn & 500 082

Quality Council of India 33 Annual Report 2015 - 16

The President v/;{k Indian Electrical & Electronics bafM;u bysfDVªdy ,.M bysDVªkWfuDl Manufacturers' Association (IEEMA) eSuqQsDpfjax ,lksfl,’ku ¼vkbZbZbZ,e,½ 501, Kakad Chambers 501] dDdM+ pSEcj 132, Dr. A.B. Road, Worli 132 MkW- ,- ch- jksM oyhZ Mumbai – 400 018 eqEcbZ & 400 018 The President v/;{k Indian Medical Association bafM;u esfMdy ,lksfl,’ku I.M.A. House, Indraprastha Marg vkbZ- ,e- ,- gkml] banzizLFk ekxZ New Delhi – 110 002 ubZ fnYyh & 110 002 The President v/;{k The Bombay Textile Research Association ckEcs diM+k fjlpZ ,lksfl,’ku Lal Bahadur Shastri Marg yky cgknqj 'kkL=h ekxZ Mumbai – 400 086 eqEcbZ& 400 086 The President v/;{k NASSCOM usLdkWe International Youth Centre baVjus’kuy ;wFk lsaVj Teen Murthi Marg, Chanakyapuri rhu ewfrZ ekxZ] pk.kD;iqjh New Delhi – 110 021 ubZ fnYyh & 110 021 The President v/;{k Indian Machine Tools Manufacturers Association bafM;u e’khu Vwy eSuqQsDpjlZ ,lksfl,’ku 10th Mile, Tumkur Road, 10oka ehy] rqedqj jksM] Madavara Post enkokjk Mkd[kkuk] Bangalore – 562 123 caSxyksj & 562 123 The President v/;{k Consumer Coordination Council miHkksDrk leUo; ifj”kn Room No. 7, Ist Floor dejk ua- 7] igyk ry Karuna Sadan, Sector -11B d#.kk lnu] lsDVj 11 ch Chandigarh – 110 011 paMhx<+ & 110 011 The President v/;{k ACMA, 6th Floor, The Capital Court ,lh,e,] 6oka ry] n dSfiVy dksVZ Old Palme Marg, Munirka vksfYkQ ikes ekxZ] equhjdk New Delhi – 110 067 ubZ fnYyh & 110 067 The Secretary General egklfpo Quality Council of India Hkkjrh; xq.koÙkk ifj”kn~ Institution of Engineers' Building baLVhV~;w’ku vkWQ bathfu;lZ fcfYMax Bahadur Shah Zafar Marg cgknqj ‘kkg t+Qj ekxZ New Delhi 110 002 ubZ fnYyh & 110 002

34 Quality Council of India Annual Report 2015 - 16

GOVERNING BODY

Quality Council of India 35 Annual Report 2015 - 16

Governing Body ‘kklh fudk; The Governing Body has following Members: ‘kklh fudk; esa fuEufyf[kr lnL; gSa % The Chairman v/;{k Quality Council of India Hkkjrh; xq.koÙkk ifj”kn~ Institution of Engineers' Building baLVhV~;w’ku vkWQ bathfu;lZ fcfYMax Bahadur Shah Zafar Marg cgknqj ‘kkg t+Qj ekxZ New Delhi – 110 002 ubZ fnYyh & 110 002

The President v/;{k Confederation of Indian Industry (CII) Hkkjrh; m|ksx la?k ¼lhvkbZvkbZ½ 23-26, Institutional Area 23&26] baLVhV~;w’kuy ,fj;k Lodhi Road yksnh jksM] New Delhi – 110 003 ubZ fnYyh &110 003

The Secretary, lfpo Department of Industrial Policy & Promotion vkS|ksfxd uhfr ,oa ÁorZu foHkkx Ministry of Commerce & Industry okf.kT; ,oa m|ksx ea=ky;] Udyog Bhawan m|ksx Hkou New Delhi – 110 011 ubZ fnYyh & 110 011

The President v/;{k FICCI fQDdh Federation House, Tansen Marg QsMjs’ku gkml] rkulsu ekxZ] New Delhi – 110 001 ubZ fnYyh & 110 001

The Secretary, lfpo Department of Commerce okf.kT; foHkkx Ministry of Commerce and Industry okf.kT; ,oa m|ksx ea=ky; Udyog Bhawan m|ksx Hkou] New Delhi – 110 011 ubZ fnYyh & 110 011

The President v/;{k ASSOCHAM ,lkspSe &RUSRUDWH2I¿FH dkWiksZjsV dk;kZy; 5, Sardar Patel Marg, Chanakyapuri, 5] ljnkj iVsy] ekxZ pk.kD;iqjh] New Delhi – 110021 ubZ fnYyh & 110021

The Secretary lfpo Department of Science & Technology foKku vkSj ÁkS|ksfxdh foHkkx Technology Bhawan VsDuksykWth Hkou New Mehrauli Road U;w egjkSyh jksM New Delhi – 110 016 ubZ fnYyh & 110 016

36 Quality Council of India Annual Report 2015 - 16

The Director General egkfuns’kd Department of Information & Technology, STQC lwpuk ,oa izkS|ksfxdh foHkkx] ,lVhD;wlh] bysDVªkWfuDl Elctronic Niketan fudsru 6, CGO Complex 6] lhth- vks- dkWEIysDl New Delhi – 110 003 ubZ fnYyh & 110 003 The Chairman v/;{k Railway Board, Ministry of Railways jsyos cksMZ Rail Bhawan, Raisina Road jsy ea=ky;] jsy Hkou] jkl;huk jksM New Delhi – 110 001 ubZ fnYyh & 110 001 The Chairman v/;{k Indian Industries Association Hkkjrh; vkS|ksfxd la?k IIA Bhawan, Vibhuti Khand, Phase-II vkbZvkbZ, Hkou] foHkwfr [kaM] Qst&AA Gomti Nagar xkserh uxj Lukcnow – 226 010 y[kuÅ & 226 010 The President v/;{k National Institution for Quality and Reliability (NIQR) jk”Vªh; xq.koÙkk vkSj iquokZl laLFkku ¼,uvkbZD;wvkj½ 24, 1st Cross, 1 Main, Govinda Reddy Layout 24] igyk ØkWl] 1 eSu xksfoUnk jsM~Mh ysvkmV] Near Arekere Mico Layout vjsdjs fedks ysvkmV ds ikl Off Banerghatta Road vkWQ ckusj?kV~Vk jksM Bangaluru – 560 076 caxykSj & 560 076 The Director General, egkfuns’kd CSIR lh,lvkbZvkj Anusandhan Bhawan vuqla/kku Hkou 5D¿0DUJ 2] jQh ekxZ New Delhi – 110 001 ubZZ fnYyh & 110 001 The Chairman v/;{k National Accreditation Board for Hospitals & jk”Vªh; vLirky ,oa LokLFk ns[kHkky iznkrk izR;k;u e.My Healthcare Providers (NABH) ¼,u,ch,p½ 2nd Floor, Institution of Engineers' Building nwljk ry] baLVhV~;w’ku vkWQ bathfu;lZ fcfYMax Bahadur Shah Zafar Marg cgknqj ‘kkg t+Qj ekxZ New Delhi – 110 002 ubZ fnYyh & 110 002 The Chairman v/;{k 1DWLRQDO$FFUHGLWDWLRQ%RDUGIRU&HUWL¿FDWLRQ jk”Vªh; Áek.ku fudk; ÁR;k;u Bodies (NABCB) cksMZ ¼,u,chlhch½ 2nd Floor, Institution of Engineers' Building nwljk ry] baLVhV~;w’ku vkWQ bathfu;lZ fcfYMax Bahadur Shah Zafar Marg cgknqj ‘kkg t+Qj ekxZ New Delhi – 110 002 ubZ fnYyh & 110 002

Quality Council of India 37 Annual Report 2015 - 16

The Chairman v/;{k National Board for Quality Promotion (NBQP) jk”Vªh; xq.koÙkk ÁorZu e.My ¼,uchD;wih½ 2nd Floor, Institution of Engineers' Building nwljk ry] baLVhV~;w’ku vkWQ bathfu;lZ fcfYMax Bahadur Shah Zafar Marg cgknqj ‘kkg t+Qj ekxZ New Delhi – 110 002 ubZ fnYyh & 110 002 The Chairman v/;{k National Accreditation for Education & Training jk”Vªh; f’k{kk vkSj Áf’k{k.k izR;k;u cksMZ ¼,u,chbZVh½ (NABET), 2nd Floor, Institution of Engineers' nwljk ry] baLVhV~;w’ku vkWQ bathfu;lZ fcfYMax Building, Bahadur Shah Zafar Marg cgknqj ‘kkg t+Qj ekxZ New Delhi – 110 002 ubZ fnYyh & 110 002 The Chairman v/;{k NABL ,u,ch,y NABL House ,u,ch,y gkml Plot No. 45, Sector 44 IykWV ua- 45] lsDVj 44 Gurgaon - 122 002 xqM+xkao & 122 002 The Secretary General egklfpo Quality Council of India Hkkjrh; xq.koÙkk ifj”kn~ Institution of Engineers' Building baLVhV~;w’ku vkWQ bathfu;lZ fcfYMax Bahadur Shah Zafar Marg cgknqj ‘kkg t+Qj ekxZ] New Delhi – 110 002 ubZ fnYyh & 110 002

38 Quality Council of India Annual Report 2015 - 16

STRUCTURE

Quality Council of India 39 Annual Report 2015 - 16

Structure of QCI

The society is governed by a Council comprising of 38 members, and has an equal representation of Government, Industry and other stakeholders.

The Council is the apex level body responsible for formulating the strategy, general policy, constitution and monitoring of various components of QCI including the accreditation boards with objective to ensure transparent and credible accreditation system. The Council, through a Governing Body, monitors the progress of activities and appeal mechanisms set by the respective boards

4&,LVDQLQGHSHQGHQWRUJDQL]DWLRQDQGZRUNVDVSHU,QWHUQDWLRQDOSURWRFROWRDYRLGDQ\SRWHQWLDOFRQÀLFW of interest in its functioning with the government and the industry. It has membership of IAF&PAC as well as ISQUa and ASQUa in healthcare sector. It follows the policies and norms to conform to the requirement of the International bodies of Accreditations.

QCI functions through the executive bodies (boards/committees) that implement the strategy, policy and operational guidance set by the Quality Council of India with a view to achieve international acceptance and recognition of various components including the accreditation systems.

Each Board has a Chairman nominated by the Chairman, QCI and comprises of representatives volunteer group of stakeholders who guide and monitor the activities and progress of the respective Boards.

;g laLFkk 38 lnL;ksa dh ,d ifj”kn~ }kjk vf/k’kkflr gS vkSj blesa ljdkj] m|ksx ,oa vU; i.k/kkfj;ksa dk ,d leku izfrfuf/kRo gSA ifj”kn~ ikjn’khZ rFkk lk[k iw.kZ ÁR;k;u Á.kkyh lqfuf’pr djus ds mís’; ds lkFk ÁR;k;u eaMykas lfgr D;wlhvkbZ ds fofHkUu ?kVdksa dh dk;Zuhfr] lkekU; uhfr] laxBu vkSj fuxjkuh fu/kkZfjr djus ds fy, mÙkjnk;h ‘kh”kZre fudk; gSA ‘kklh fudk; ds ek/;e ls ifj”kn~ lacaf/kr eaMyksa }kjk LFkkfir xfrfof/k;ksa dh Áxfr rFkk vihy ÁfØ;k dh fuxjkuh djrh gSA D;wlhvkbZ ,d Lora= laxBu gS vkSj ljdkj rFkk m|ksx ds lkFk viuh dk;Z'kSyh esa fgr ds laHkkfor fookn ls cpus ds fy, varjjk"Vªh; izksVksdksy ds vuqlkj dk;Z djrk gSA ;g vkbZ,,Q vkSj ih,lh rFkk LokLF; ns[kHkky {ks= esa vkbZ,lDok vkSj ,,lDok dk lnL; gSA ;gka varjjk"Vªh; izR;k;u fudk;ksa dh vko';drk ds vuq:Ik uhfr;ksa vkSj ekudksa dk ikyu fd;k tkrk gSA D;wlhvkbZ vius dk;Zikyd fudk;ksa ¼eaMyksa@lfefr;kas½ ds ek/;e ls dk;Z djrh gS tks varjjk”Vªh; Lohdk;Zrk ÁkIr djus ,oa ÁR;k;u Á.kkfy;ksa ls fofHkUu ?kVdksa dh ekU;rk ÁkIr djus ds fopkj ls D;wlhvkbZ }kjk LFkkfir dk;Zuhfr] uhfr vkSj ÁpkyukRed ekxZn’kZu dk dk;kZUo;u djrs gSaA ÁR;sd eaMy esa D;wlhvkbZ ds v/;{k }kjk euksuhr ,d v/;{k gksrk gSA eaMy esa i.k/kkfj;ksa ds Áfrfuf/k Lo;alsoh lewg ds Áfrfuf/k gksrs gSa] tks lacaf/kr eaMyksa dh xfrfof/k;ksa vkSj Áxfr dks ekxZn’kZu vkSj lgk;rk Ánku djrs gSaA

40 Quality Council of India QUALITY COUNCIL OF INDIA

COUNCIL

Governing Body

Finance Committee Secretariat

Accreditation Boards Quality Promotion

Annual Report 2015 - 16

Activities of QCI D;wlhvkbZ dh xfrfof/k;ka

7KH1DWLRQDO$FFUHGLWDWLRQ%RDUGIRU&HUWL¿FDWLRQ%RGLHV 1$%&% jk”Vªh; Áek.ku fudk; ÁR;k;u cksMZ ¼,u,chlhch½

1. NABCB, mandated to accredit inspection 1- jk”Vªh; Áek.ku fudk; ÁR;k;u cksMZ ds ikl DQG FHUWL¿FDWLRQ ERGLHV DV SHU DSSOLFDEOH ykxw varjjk”Vªh; ekudksa ds vuqlkj fujh{k.k vkSj international standards, had another successful year as described in the following izek.ku fudk;ksa dks izR;k;u iznku djus dk vf/kns'k gS] paras: bldk ,d vU; lQy o”kZ fuEufyf[kr iSjk esa of.kZr gS % 1.1 International Recognitions 1-1 varjjk"Vªh; ekU;rk,a 1.1.1 NABCB Signs PAC MLA for ISMS 1-1-1 ,u,chlhch }kjk vkbZ,l,e,l gsrq ih,lh ,e,y, ij gLrk{kj 1$%&% VLJQHG WKH 3DFL¿F $FFUHGLWDWLRQ ,u,chlhch us väwcj] 2014 esa vk;ksftr lerqY; Cooperation’s (PAC) multilateral mutual ekukadu ds mijkar twu] 2015 esa dksyEcks esa lwpuk recognition arrangement (MLA) for Information Security Management izca/ku iz.kkfy;ksa ¼vkbZ,l,e,l½ gsrq iz'kkar izR;k;u fuxe Systems (ISMS) in June 2015 at Colombo ¼ih,lh½ ds cgqi{kh; ijLij ekU;rk O;oLFkk ij gLrk{kj following the peer evaluation conducted in fd,A October 2014.

Dr. R. P. Singh, Secretary General, QCI (centre-left) and Mr. Anil Jauhri, CEO, NABCB (centre-right) after signing the PAC MLA for ISMS at Colombo in June 2015

1.1.2 NABCB Signs IAF MLAs for FSMS and 1-1-2 ,u,chlhch }kjk ,Q,l,e,l ,oa vkbZ,l,e,l gsrq ISMS vkbZ,,Q ,e,y, ij gLrk{kj NABCB signed the International ,u,chlhch us [kk| lqj{kk izca/ku iz.kkfy;ksa ¼,Q,l,e,l½ Accreditation Forum (IAF) MLAs for Food ,oa lwpuk lqj{kk izca/ku iz.kkfy;ksa ¼vkbZ,l,e,l½ gsrq Safety Management Systems (FSMS) and varjjk”Vªh; izR;k;u eap ,e,p, ij gLrk{kj fd, vkSj Information Security Management Systems mlds fy, iz'kkar izR;k;u fuxe ¼ih,lh½ ,e,y, ,606 DQGUHFHLYHGWKHFHUWL¿FDWHVLQWKH IAF-ILAC Annual Meetings held in Milan, ij vk/kkfjr feyku] bVyh esa 5 uoEcj] 2015 dks

Quality Council of India 43 Annual Report 2015 - 16

,WDO\RQ1RYHPEHUEDVHGRQ3DFL¿F vk;ksftr vkbZ,,Q&vkbZ,y,lh okÆ"kd cSBdksa esa Accreditation Cooperation (PAC) MLAs for izek.ki= izkIr fd, ftu ij ,u,chlhch us igys Øe'k% the same which NABCB had signed earlier in June, 2014 and June 2015 respectively. twu] 2014 vkSj twu] 2015 esa gLrk{kj fd, FksA ;g This confers worldwide equivalence to bu nks {ks=ksa ds fy, ,u,chlhch ds izR;k;u dk;ZØeksa NABCB’s accreditation programmes for dks fo'oO;kih lekurk iznku djrk gSA ,u,chlhch] these two areas. NABCB is one of the 3 vkbZ,,Q ,e,y, ij gLrk{kj djus okyk vkbZ,l,e,l ABs in ISMS and one of 11 ABs in FSMS esa 3 ,ch vkSj ,Q,l,e,l esa 11 ,ch esa ls ,d worldwide to sign the IAF MLAs. cksMZ gSA

0U$QLO-DXKUL&(21$%&%UHFHLYLQJ,$)0/$&HUWL¿FDWHIURP0U5DQG\'RXJKHUW\&KDLU,$)

1.1.3 PAC Peer Re-evaluation of NABCB 1.1.3 ,u,chlhch dk ih,lh lerqY; iquewZY;kadu 7KH 3DFL¿F $FFUHGLWDWLRQ &RRSHUDWLRQ 3$& iz'kkar izR;k;u fuxe ¼ih,lh½ us 11&15 tuojh] 2016 okys conducted the peer re-evaluation of NABCB for the QMS, EMS and PCB accreditation lIrkg ds nkSjku D;w,e,l] bZ,e,l rFkk ihlhch izR;k;u programmes during the week 11-15 January dk;ZØeksa ds fy, ,u,chlhch dk lerqY; iquewZY;kadu fd;kA 2016. PAC has nominated a 3-member peer re- ih,lh us fuEufyf[kr izR;k;u fudk;ksa ls fy, x, ewY;kaduksa evaluation team comprising of evaluators from the following accreditation bodies: okys ,d 3 lnL;h; lerqY; iquewZY;kadu ny dks ukfer fd;k gS% 1. Mr. Mario Llerenas Solorzano, ANSI, USA - Team Leader 1- Jh ekfj;ks ysjsUl lksyksjtuks] ,,u,lvkbZ] ;w,l, & Vhe yhMj 2. Mr. Wai Leung Shum, HKAS, Hong Kong - Team Member 2- Jh okbZ ykax ‘kqe] ,pds,,l] gkWUx dkWUx & Vhe yhMj 3. Mr. Suminto, KAN, Indonesia - Team Member 3- Jh lqfearks] ds,,u] baMksusf’k;k & Vhe yhMj However, the third member of the peer evaluation ysfdu lerqY; ewY;kadu dk ,d lnL; vLoLFkrk ds dkj.k could not join the peer re-evaluation team due to indisposition. However, Mr. Suminto witnessed lerqY; iquewZY;kadu ny esa 'kkfey ugha gks ldkA rFkkfi Jh an EMS assessment of NABCB in March 2016 to lqfeaŸkks us ewY;kadu dks iwjh rjg ls iwjk djus ds fy, ekpZ] fully conclude the evaluation. 2016 esa ,u,chlhch dk bZ,e,l ewY;kadu djk;kA

44 Quality Council of India Annual Report 2015 - 16

The PAC peer re-evaluation of NABCB concluded ,u,chlhch dk ih,lh lerqY; iquewZY;kadu xSj&vuq:irkvksa successfully with no Non-conformities, 7 ds fcuk 7 ljksdkjksa lfgr] tks fd vius Lo:i esa cgqr NksVh Concerns, which are minor in nature and 5 gSa vkSj 5 fVIif.k;ksa ds lkFk ftuds fy, fdlh mŸkj dh t:jr Comments, which needed no response. NABCB response to the 7 Concerns was accepted by the ugha Fkh] lQyrkiwoZd lEiUUk gqvkA blds 7 ljksdkjksa ds fy, PAC PE team. ,u,chlhch dk mŸkj ih,lh ihbZ ny }kjk Lohdkj dj fy;k x;kA

1$%&% LV H[SHFWHG WR EH UHFRQ¿UPHG DV 3$& ,u,chlhch dks rkbZoku esa twu] 2016 esa vk;ksftr dh MLA signatory for QMS, EMS and Product for tkus okyh ih,lh okÆ"kd cSBd esa vkxs 4 o"kks± dh vof/k ds a period of further 4 years in the PAC annual fy, D;w,e,l] bZ,e,l rFkk mRikn ds fy, ih,lh ,elh, meeting to be held in June 2016 in Taiwan. gLrk{kjdrkZ ds :i esa iqu% iqf"V fd, tkus dh vk'kk gSA

PAC Peer Evaluation Team with NABCB Team 1.2 International MoUs signed by 1-2 ,u,chlhch }kjk gLrk{kfjr NABCB varjjk"Vªh; leÖkkSrk Kkiu ¼,evks;w½

1.2.1 MoU with GAC, Saudi Arabia 1-2-1 th,lh] lÅnh vjc ds lkFk leÖkkSrk Kkiu NABCB signed an MoU with the Gulf ,u,chlhch us th,lh ds vuqjks/k ij twu] 2015 esa Cooperation Council Accreditation lÅnh vjc esa vofLFkr [kkM+h ns'kksa ds fy, leku Centre (GAC), the common accreditation body for Gulf countries located in Saudi izR;k;u fudk;] [kkM+h lg;ksx ifj"kn izR;k;u dsaæ Arabia, in June 2015 in Colombo, on the ¼th,lh½ ds lkFk ,d leÖkkSrk Kkiu ij gLrk{kj request of GAC. The aim of the MoU is to fd,A leÖkkSrk Kkiu dk mÌs'; [kkM+h ns'kksa dks muds recognize Indian conformity assessment bodies based on NABCB accreditation dkuwuksa ds vk/kkj ij Hkkjr ds mRiknksa dh vuq:irk dks for the purpose of certifying conformity izekf.kr djus ds iz;kstu gsrq ,u,chlhch izR;k;u ij of products from India to Gulf based on vk/kkfjr Hkkjrh; vuq:irk fu/kkZj.k fudk;ksa dks ekU;rk their regulations which should help Indian industry. GAC has also expressed a desire nsuk gS ftlls Hkkjrh; m|ksxksa dks enn feysxhA ih,lh us to do a couple of programmes in India for f[kykSuksa vkSj fctyh ds lkekuksa ds laca/k esa vius dkuwuksa the industry about their regulations on ds ckjs esa m|ksxksa ds fy, Hkkjr esa nks&,d dk;ZØe toys and electrical items which NABCB is working on. djus dh bPNk Hkh O;ä dh gS ftl ij ,u,chlhch dke dj jgk gSA

Quality Council of India 45 Annual Report 2015 - 16

1.2.2 MoU with The Global Aquaculture Alliance 1-2-2 fo'o ty—f"k xBca/ku ds lkFk leÖkkSrk Kkiu NABCB and The Global Aquaculture ,u,chlhch vkSj fo'o ty—f"k xBca/ku ¼th,,½ Alliance (GAA), USA has signed an la;qä jkT; vejhdk us vkbZ,lvks ekudksa ij vk/kkfjr MoU in October 2015 to cooperate in accreditation programme for the Global loksZŸke ty—f"k i)fr;ksa ¼ch,ih½ gsrq fo'o ty—f"k $TXDFXOWXUH $OOLDQFH &HUWL¿FDWLRQ %RGLHV xBca/ku izek.k fudk;ksa ds fy, izR;k;u dk;ZØe esa for Best Aquaculture Practices (BAP) lg;ksx nsus ds fy, väwcj] 2015 esa ,d leÖkkSrk based on ISO standards. The NABCB and GAA will facilitate an independent Kkiu ij gLrk{kj fd,A ,u,chlhch vkSj th,, izR;kf;r third party accreditation programme to izek.ku fudk;ksa dks ,d ra= r`rh; i{k izR;k;u dk;ZØe DFFUHGLWHG FHUWL¿FDWLRQ ERGLHV WKDW ZRXOG lqdj cuk,axs tks th,, izdkf'kr ekudksa vkSj izek.ku EH FRQGXFWLQJ FHUWL¿FDWLRQ LQ DFFRUGDQFH ;kstuk vis{kkvksa ds vuqlkj izek.ku vk;ksftr djsaxsA with the GAA published standards and FHUWL¿FDWLRQVFKHPHUHTXLUHPHQWV1$%&% ,u,chlhch us igys gh th,, ;kstuk ds fy, izR;k;u has already received an application for iznku fd, tkus ds fy, ,d vkosnu izkIr fd;k gSA grant of accreditation for GAA scheme. 1.3 International Events 1-3 varjjk"Vªh; ?kVuk,a 1.3.1 Seminar on Regulatory Aspects for 1-3-1 LohfM'k lg;ksx ls varjjk"Vªh; O;kikj esa vkS|ksfxd Industrial Products in International mRiknksa ds fy, fu;ked igyqvksa ij laxks"Bh Trade with Swedish Collaboration ,u,chlhch us D;wlhvkbZ jk"Vªh; O;kikj cksMZ] LohMu NABCB in collaboration with QCI, the National vkSj LohfM'k cksMZ QkWj vØsfM,'ku ,aM dUQksÆeVh Board of Trade, Sweden and the Swedish ,lslesaV ¼,lMCY;wbZMh,lh½ ds lg;ksx ls ubZ fnYyh esa Board for Accreditation and Conformity Assessment (SWEDAC), organized a 10&11 vxLr] 2015 dks ^^varjjk”Vªh; O;kikj 3-day Seminar on “Regulatory Aspects esa vkS|ksfxd mRiknksa gsrq fu;ked igyw** ij for Industrial Products in International ,d 3 fnolh; laxks"Bh dk vk;kstu fd;kA fofHkUUk Trade” on 10 – 11 August 2015 at New Delhi. 42 delegates from various Ministries, ea=ky;ksa] fu;ked fudk;ksa] rduhdh laLFkkvksa] m|ksx Regulatory Bodies, Technical Institutions, fudk;ksa] miHkksäk laxBuksa ls 42 izfrfuf/k;ksa us blesa Industry Bodies, Consumer organizations Hkkx fy;kA attended the Seminar.

His Excellency Mr. Harald Sandberg, Ambassador of Sweden speaking at the Seminar

46 Quality Council of India Annual Report 2015 - 16

1.3.2. SAARC-PTB Regulators’ Sensitization 1-3-2- lkdZ&ihVhch fu;kedksa dk lqxzkghdj.k dk;ZØe Programme ,u,chlhch us lkdZ&ihVhch leÖkkSrk Kkiu ds rgr NABCB conducted a “Sensitization fu;kedksa dks izR;k;u vkSj lacaf/kr ekeyksa ds fo"k; Programme” for Regulators of the SAARC member states at New Delhi during 15- esa lqxzkgh vuqikyu dks lqfuf'Pkr djus esa izR;kf;r 16 September 2015 under the SAARC vuq:irk fu/kkZj.k fudk;ksa dk bLrseky dj ldrs gSa] – PTB MoU to sensitize the Regulators blds fy, 15&16 flrEcj] 2015 ds nkSjku ubZ fnYyh on accreditation and related issues as well as on how they can use accredited esa lkdZ lnL; jk"Vªksa ds fu;kedksa ds fy, ^^lqxzkgh conformity assessment bodies in ensuring dk;ZØe** vk;ksftr fd;kA lkr lkdZ lnL; jk"Vªksa compliance to their technical regulations. rFkk lkdZ lfpoky;] ,l,vkj,lvks vkSj ihVhch ls 25 participants from seven SAARC ,d&,d izfrfuf/k lfgr 25 Hkkxhnkjksa us bl dk;ZØe member states and 1 representative each from SAARC Secretariat, SARSO and esa Hkkx fy;kA PTB participated in the programme.

Dr. R.P. Singh, Secretary General, QCI Participants in the Programme inaugurating the programme 1.4 Support to International 1-4 varjjk”Vªh; laxBuksa dks leFkZu Organizations 1.4.1 NAFP Exposure Visit under SAARC-PTB 1-4-1 izR;k;u laca/kh lkdZ&ihVhch rduhdh lg;ksx ds Technical Cooperation on Accreditation varxZr ,u,,Qih izn'kZu ;k=k NABCB and NABL jointly conducted a ,u,chlhch rFkk ,u,ch,y us izR;k;u laca/kh 2-week Exposure Visit from 24 August lkdZ&ihVhch rduhdh lg;ksx ds rgr HkwVku vkSj 2015 to 04 September 2015 for participants from National Accreditation Focal Point usiky n{ksr lnL; jk"Vªksa esa LFkkfir jk"Vªh; izR;k;u (NAFPs) established in the SAARC Qksdy IokbaV ¼,u,,Qih½ ls vk, Hkkxhnkjksa ds fy, member states of Bhutan and Nepal under la;qä :i ls 24 vxLr] 2015 ls 04 flrEcj] the SAARC-PTB Technical Cooperation on Accreditation. The Exposure Visit 2015 rd 2 lIrkg dh ,d izn'kZu ;k=k vk;ksftr facilitated better understanding for the dhA bl izn'kZu ;k=k us izR;k;u ekudksa izR;k;u fudk;ksa participants on the accreditation standards, dh dk;Z iz.kkyh csgrj leÖk dks lqxe cuk;k vkSj functioning of accreditation body and its blesa ,u,chlhch rFkk ,u,ch,y }kjk fu/kkZj.kksa ds fy, processes, and included observation visits for assessments carried out by NABCB dh xbZ fujh{k.k ;k=k,a 'kkfey FkhA usiky vkSj HkwVku and NABL. The participants, 2 each from ls 2&2 Hkkxhnkjksa us igyk lIrkg ,u,chlhch esa rFkk 1HSDO DQG %KXWDQ VSHQW WKH ¿UVW ZHHN nwljk lIrkg ,u,chlh esa fcrk;k vkSj ;k=k ds lekiu at NABCB and the second week at NABL and gave a very positive feedback on ij cgqr gh ldkjkRed QhMcSd fn;kA completion of the visit.

Quality Council of India 47 Annual Report 2015 - 16

1.4.2 SAARC-PTB Training on Designing 1-4-2 th,eih @ th,pih @ ,p,lhlhih ds dk;kZUo;u gsrq Systems for Implementation of GMP/ fMtkbÇux iz.kkfy;ksa ij lkdZ&ihVhch izf'k{k.k GHP/HACCP ,u,chlhch us lkdZ&ihVhch leÖkkSrk Kkiu ds varxZr NABCB conducted training on “Designing bLykekckn esa 28&30 vizSy] 2015 ds nkSjku Systems for Implementation of GMP/ ^^th,eih@th,pih@,p,lhlhih ds dk;kZUo;u gsrq GHP/HACCP” at Islamabad during 28-30 fMtkbÇux iz.kkyh** ij izf'k{k.k vk;ksftr fd;k ftlesa April 2015 under the SAARC – PTB MoU in which 19 participants from 7 SAARC ¼usiky dks NksM+dj½ 7 lkdZ lnL; jk"Vªksa ds 19 Hkkxhnkjksa member states (except Nepal) participated. us Hkkx fy;kA

Participants at SAARC-PTB Training

1.4.3 ISMS Training for PAC-PTB 1-4-3 ih,lh&ihVhch gsrq vkbZ,l,e,l izf'k{k.k NABCB conducted a 5-day PAC- ,u,chlhch us lwpuk lqj{kk izca/ku iz.kkyh ij 18&22 PTB Training on Information Security Management Systems (ISMS) at New Delhi ebZ] 2015 ds nkSjku ubZ fnYyh esa ih,lh&ihVhch ij from 18 - 22 May 2015. 26 participants ,d 5 fnolh; izf'k{k.k dk vk;kstu fd;kA 11 ns'kksa from 11 countries (Bangladesh, Indonesia, ¼ckaXykns'k] baMksusf'k;k] eysf'k;k] eaxksfy;k] ikfdLrku] Malaysia, Mongolia, Pakistan, Philippines, fQfyihal] Çlxkiqj] Jhyadk] FkkbZySaM] fo;ruke vkSj Singapore, Sri Lanka, Thailand, Vietnam apart from India) attended the training. Hkkjr½ ls 26 Hkkxhnkjksa us bl izf'k{k.k esa Hkkx fy;kA

Participants at PAC-PTB Training

1.4.4 Attachment Training on ISMS for PAC 1-4-4 ih,lh lnL; fudk;ksa ds fy, vkbZ,l,e,l ij Member Bodies la;kstu izf'k{k.k NABCB designed and conducted a 5-day ,u,chlhch us ih,lh }kjk lsok fn, tkus okys ,f'k;k attachment training for participants from iz'kkar {ks= ds Hkhrj izR;k;u fudk;ksa ls Hkkxhnkjksa ds Accreditation Bodies within the Asia izf'k{k.k ds fy, ,d ikap fnolh; la;kstu izf'k{k.k 3DFL¿FUHJLRQVHUYLFHGE\3$&ZKLFKZDV attended by participants from Malaysia, rS;kj fd;k vkSj mldk vk;kstu fd;k ftlesa eysf'k;k]

48 Quality Council of India Annual Report 2015 - 16

Mongolia and Sri Lanka. The attachment eaxksfy;k vkSj Jhyadk ls vk, Hkkxhnkjksa us fgLlk fy;kA WUDLQLQJ ZDV VXSSRUWHG E\ 3DFL¿F bl la;kstu izf'k{k.k dks iz'kkar izR;k;u fuxe ¼ih,lh½ Accreditation Cooperation (PAC) and Physikalish-Technische Bundesanstalt vkSj fQlhdkfy'k&VSduhl cqanslkaLrkr ¼ihVhch½] teZuh (PTB), Germany. The training facilitated }kjk leFkZu fn;k x;kA bl izf'k{k.k dk;ZØe us izR;k;u better understanding of the accreditation ekudksa] izR;k;u fudk; ds dk;Zdykiksa vkSj mldh standards, functioning of accreditation izfØ;kvksa dh csgrj leÖk dks lqxe cuk;kA bl izf'k{k.k body and its processes, The training also included the observation of assessments esa ,u,chlhch }kjk fd, x, ewY;kaduksa dk voyksdu carried out by NABCB and/or visits to vkSj @ vFkok izR;kf;r izek.ku fudk;ksa dh ;k=k Hkh DFFUHGLWHGFHUWL¿FDWLRQERGLHV7KHGD\ 'kkfey FkhA ikap fnolh; ;g la;kstu izf'k{k.k 24&28 attachment training was held from 24 - 28 uoEcj] 2015 dks vk;ksftr fd;k x;kA November 2015. 1.4.5 WTO Training on TBT Agreement 1-4-5 VhchVh le>kSrs ij MCY;wVhvks izf’k{k.k CEO, NABCB was invited as an expert by lhbZvks] ,u,chlhch dks ekpZ 2015 esa fodkl’khy ns’kksa WTO for its training programme on TBT ds fy, VhchVh le>kSrs ij vius izf’k{k.k dk;ZØe ds Agreement for developing countries in fy, MCY;wVhvks }kjk ,d fo’ks”kK ds :i esa vkeaf=r Mar, 2015. fd;k x;k FkkA 1.4.6 NABCB Evaluator Support for PAC Peer 1-4-6 ih,lh lgdehZ ewY;kaduksa ds fy, ,u,chlhch fo’ys”kd Evaluations leFkZu Four NABCB peer evaluators participated Pkkj ,u,chlhch lgdehZ fo’ys”kdksa us ,u,llh & LQWKHSHHUHYDOXDWLRQVRI¿YHDFFUHGLWDWLRQ FkkbZySaM] ,u,lhvkbZ & bZjku] ih,ch & fQyhihal] bodies – NSC - Thailand, NACI – Iran, PAB – Philippines, BoA – Vietnam, and SLAB – chvks, & fo;ruke vkSj ,l,y,ch & Jh yadk ds Sri Lanka. Ikkap izek.ku fudk;ksa ds lgdehZ ewY;kaduksa esa Hkkx fy;kA 1.5 International Participation 1-5 varjjk"Vªh; Hkkxhnkjh 1.5.1. Participation in IAF/ILAC/PAC/APLAC 1-5-1- vkbZ,,Q @ vkbZ,y,lh @ ih,lh @ ,ih,y,lh cSBdksa esa meetings Hkkxhnkjh &(2 1$%&% DQG 'LUHFWRU 1$%&% Ƈ lhbZvks] ,u,chlhch vkSj funs’kd] ,u,chlhch us vizSy participated in IAF/ILAC mid-term meetings 2015 eas ÝSadQVZ esa vkbZ,,Q @ vkbZ,y,lh e/;kof/k at Frankfurt in April 2015. cSBdksa esa Hkkx fy;kA &(2 1$%&% DQG 'LUHFWRU 1$%&% Ƈ lhbZvks] ,u,chlhch vkSj funs’kd] ,u,chlhch us twu participated in PAC/APLAC annual 2015 esa dksyacks esa ih,lh @ ,ih,y,lh okf”kZd meetings at Colombo in June 2015. SG, cSBdksa esa Hkkx fy;kA ,lth] D;wlhvkbZ vkSj lhbZvks] QCI and CEO, NABET also participated ,u,chbZVh us Hkh D;wlhvkbZ ls Hkkx fy;kA blds vykok from QCI. Besides, 3 assessors of NABCB ,u,chlhch ds ewY;kadudrkZvksa us viuh Lo;a dh attended part of the meetings on their own. cSBdksa esa fgLlk fy;kA 'LUHFWRU 1$%&% ZDV QRPLQDWHG DV Ƈ funs'kd ,u,chlhch dks ih,lh {kerk fuekZ.k lfefr ds Vice-Chair of PAC’s Capacity Building Committee. mik/;{k ds :Ik esa ukfer fd;k x;k FkkA PHPEHU GHOHJDWLRQ IURP 1$%&% Ƈ ,u,chlhch ls 3 lnL;h; izfrfuf/keaMy us vDVwcj @ attended the annual IAF/ILAC meetings in uoacj 2015 esa feyku esa okf”kZd vkbZ,,Q@vkbZ,y,lh Milan in Oct/Nov 2015. The representatives cSBdksa esa Hkkx fy;kA ,u,chlhch vkSj ,u,ch,y ds of NABCB and NABL formally extended an izfrfuf/k;ksa us 26 vDVwcj & 4 uoacj 2016 ds invitation to the delegates to the IAF-ILAC nkSjku fnYyh esa vk;ksftr fd, tkus okys vkbZ,,Q & Annual Meetings to be hosted in Delhi vkbZ,y,lh dh okf”kZd cSBdksa ds fy, izfrfuf/k;ksa dks

Quality Council of India 49 Annual Report 2015 - 16

during 26 Oct – 04 Nov 2016. vkSipkfjd :Ik ls ,d fuea=.k fn;kA &(2 1$%&% DQG 'LUHFWRU 1$%&% Ƈ lhbZvks] ,u,chlhch vkSj funs’kd] ,u,chlhch us participated in the APLAC MRA Council and Extraordinary General Assembly tuojh 2016 esa cSadkWd esa ,ih,y,lh ,evkj, ifj”kn meetings in Bangkok in Jan, 2016 vkSj vlk/kkj.k egk lHkk dh cSBdksa esa Hkkx fy;kA

1.5.2 Participation in ISO/CASCO Working 1-5-2 vkbZ,lvks @ lh,,llhvks dk;Z lewg cSBdksa esa Hkkx Group meetings fy;k ,62&$&2:*&(21$%&%DWWHQGHG Ƈ vkbZ,lvks@lh,lhvks MCY;wth 42 % lhbZvks] ,u,chlhch the meeting of ISO CASCO WG 42 on the us Hkkjrh; ekud C;wjks }kjk ukfer ,d fo’ks”kK ds :Ik revision of ISO/IEC 17011 standard in esa ebZ] 2015 esa vkbZ,lvks@vkbZbZlh 17011 ekud ds May, 2015 as an expert nominated by BIS. CEO, NABCB also attended meetings of la’kks/ku ij vkbZ,lvks lh,,llhvks MCY;wth 42 dh the task force in July, 2015 drafting group cSBd esa Hkkx fy;kA lhbZvks] ,u,chlhch us ftusok esa in Oct, 2015 and in Dec 2015 of WG 42 at MCY;wth 42 ds tqykbZ] 2015 esa VkLd QkslZ] vDVwcj] Geneva. 2015 vkSj fnlacj 2015 esa elkSnk rS;kj djus dh cSBdksa esa Hkh Hkkx fy;kA ,627& %XUHDX RI ,QGLDQ 6WDQGDUG Ƈ vkbZ,lvks@Vhlh 207 % Hkkjr dk jk"Vªh; ekud fudk;] (BIS), the national standards body of India Hkkjrh; ekud C;wjks ¼chvkbZ,l½ tks fd vkbZ,lvks which represents India at ISO, hosted the esa Hkkjr dk izfrfuf/kRo djrk gS] us 4&12 flrEcj] 22nd Plenary of ISO/TC 207 held at New Delhi during 4th to 12th September 2015. 2015 ds nkSjku ubZ fnYyh esa vk;ksftr vkbZ,lvks@ ISO/TC 207 is the Technical Committee, Vhlh@207 ds 22osa iw.kZ vf/kos'ku dh estckuh dhA which deals with standardization in the vkbZ,lvks@Vhlh 207 ,d rduhdh lfefr gS tks ¿HOG RI HQYLURQPHQWDO PDQDJHPHQW la/kkj.kh; fodkl ds lg;ksx esa i;kZoj.k izca/ku O;oLFkkvksa systems and tools in support of sustainable vkSj midj.kksa ds {ks= esa ekudhdj.k dk dke ns[krh development. There are 7 sub-committees gSA vkbZ,lvks@Vhlh 207 ds varxZr 7 milfefr;ka gSa under ISO/TC 207 and a total of 33 ISO vkSj vkbZ,lvks@Vhlh 207 vkSj mlds ,llh ds varxZr standards have been published under ISO/TC 207 and its SCs. There are 83 dqy 33 vkbZ,lvks ekud izdkf'kr fd, tk pqds gSaA participating countries as members and 31 vkbZ,lvks@Vhlh 207 esa lnL;ksa ds :i esa 83 Hkkxhnkj observing countries in ISO/TC 207. ISO/ ns'k vkSj 31 i;Zos{kd ns'k gSaA i;kZoj.k izca/ku ds fy, TC 207 for environmental management vkbZ,lvks@Vhlh 207 dk i;kZoj.k O;oLFkkvksa ,oa has a close cooperation with ISO / TC 176 ys[kk ijh{kkvksa ds {ks= esa vkbZ,lvks@Vhlh 176 ds lkFk LQWKH¿HOGRIHQYLURQPHQWDOV\VWHPVDQG xgu lg;ksx jgrk gSA ,u,chlhch us vkbZ,lvks@Vhlh audits. NABCB had nominated six experts 207 dh mi lfefr.1;ksa vkSj fofHkUUk dk;Zdkjh lewgksa from its assessor panel to attend the meetings of various working groups and dh cSBdksa esa mifLFkr gksus ds fy, vius fu/kkZjd iSuy sub-committees of ISO/TC 207. ls 6 fo'ks"kKksa dks ukfer fd;k FkkA

1.5.3 India –USA Trade Policy Forum 1-5-3 Hkkjr & ;w,l, O;kikj uhfr Qksje CEO, NABCB was invited to be a part of lhbZvks] ,u,chlhch dks 27&29 vDVwcj 2015 ds the Indian delegation led by the Minister chp okWf’kaxVu Mhlh esa Hkkjr & ;w,l, O;kikj uhfr for Commerce & Industry for the India-USA Qksje ds fy, okf.kT; ,oa m|ksx ea=h ds usr`Ro esa Trade Policy Forum in Washington DC on Hkkjrh; izfrfuf/keaMy dk ,d fgLlk cuus ds fy, 27-29 Oct 2015. vkeaf=r fd;k x;k FkkA

50 Quality Council of India Annual Report 2015 - 16

1.5.4 SAARC Expert Group on Accreditation 1-5-4 izR;k;u laca/kh lkdZ fo'ks"k lewg ¼,lbZth,½% (SEGA): Second Review & Planning Meeting leh{kk ,oa vk;kstu dh nwljh cSBd NABCB organized the 2nd SEGA Review ,u,chlhch us 24&25 ekpZ] 2015 dks ubZ fnYyh esa and Planning Meeting in New Delhi on nwljh ,lbZth, leh{kk ,oa vk;kstu cSBd dk vk;kstu 24-25 March 2015. The Meeting was RUJDQL]HGZLWKWKH¿QDQFLDODQGWHFKQLFDO fd;kA ;g cSBd ihVhch dh foŸkh; o rduhdh lgk;rk assistance of PTB. The Meeting aimed at ls vk;ksftr dh xbZA bl cSBd dk mÌs'; ,lbZth, reviewing and following-up activities of the dk;Z ;kstuk dh leh{kk rFkk vuqorhZ dk;ZdrkZvksa dk SEGA Action Plan, which was developed bl dk;Z;kstuk dks izFke ,lbZth, leh{kk ,oa vk;kstuk during the 1st SEGA Review & Planning cSBd ds nkSjku fodflr fd;k x;k Fkk vkSj ykgkSj 0HHWLQJ DQG ¿QDOL]HG LQ WKH UG 6(*$ Meeting in Lahore (Pakistan) on 2-3 orZeku esa 2&3 flrEcj] 2014 dks r`rh; ,lbZth, September 2014. The meeting deliberated esa ,lbZth, dk;Z ;kstuk] ,l,,vkjlh lnL; jk"Vªksa esa on the SEGA Action Plan, establishment of jk"Vªh; izR;k;u ,dy fcanqvksa ¼,u,,Qih,l½ dh izxfr Monitoring System for progress of National ds fy, fuxjkuh iz.kkyh dh LFkkiuk] ,l,chvkjlh Accreditation Focal Points (NAFPs) in the SAARC member states, formation izR;k;u lg;ksx dk xBu] ,e,vkjlh, djkj vkfn ij of SAARC Accreditation Cooperation, fopkj&foe'kZ fd;k x;kA bl rkSj esa 7 ,l,chvkjlh MARCA Agreement etc. A total of 18 lnL; ns'kksa] ,l,chvkjlh ,aM ,l,vkj,lvks participants from 7 SAARC member lfpoky;ksa ls dqy 18 Hkkxhnkjksa us fgLlk fy;kA states, SAARC and SARSO Secretariats participated in this meeting.

Participants during the Second Review & Planning Meeting of SAARC Expert Group on Accreditation (SEGA)

1.5.5 SEGA meeting 1-5-5 ,lbZth, cSBd 2-member delegation from NABCB ,u,chlhch ds 2 lnL;h; izfrfuf/keaMy us 18&19 attended the 4th meeting of the SAARC uoacj 2015 dks dksyacks esa lkdZ izR;k;u fo’ks”kK lewg Expert Group on Accreditation (SEGA) at ¼,lbZth,½ dh pkSFkh cSBd esa Hkkx fy;kA Colombo on 18-19 Nov 2015. 1.6 Trainings 1-6 izf'k{k.k

1.6.1 Training Programmes on 2015 Edition of 1-6-1 vkbZ,lvks 14001 ds 2015 laLdj.k ij izf'k{k.k ISO 14001 dk;ZØe NABCB conducted three one-day ,u,chlhch us flrEcj] 2015 esa izdkf'kr vkbZ,lvks programmes on the requirements of 14001 ds 2015 laLdj.k dh t:jrksa ds laca/kksa esa 2015 edition of ISO 14001 published psUUkbZ] eqacbZ vkSj fnYyh esa Øe'k% 04] 05 vkSj 06

Quality Council of India 51 Annual Report 2015 - 16

in September 2015 on 04, 05 and 06 vxLr] 2015 dks rhu ,d fnolh; dk;ZØe vk;ksftr August 2015 at Chennai, Mumbai and fd,A ;s dk;ZØe eysf'k;kbZ ekeyksa dh fo'ks"kK Delhi respectively. These programmes were conducted by Ms. Amarjit Kaur, a lqJh vejthr dkSj us vk;ksftr fd;k tks ekud ds Malaysian expert who was member of la'kks/ku esa 'kkfey Fkha vkSj tks bl vkbZ,lvks Vhlh the ISO TC207/SC1/WG5 involved in the 207@,llh1@MCY;wth5 dh ,d lnL; FkhA revision of this standard.

Ms. Amarjit Kaur conducting the training programmes

1.6.2 NABCB Assessors’ Training Programme 1-6-2 vkbZ,lvks@vkbZbZlh 17021 ij ,u,chlhch on ISO/IEC 17021 fu/kkZjdksa dk izf'k{k.k In order to increase its Assessor resources izek.ku fudk;ksa ds vkdyuksa ds fy, vius fu/kkZjd IRU DVVHVVPHQWV RI FHUWL¿FDWLRQ ERGLHV lalk/kuksa dks c<+kus ds fy, ,u,chlhch us 29 flrEcj NABCB conducted a 3-day training & 01 vDVwcj] 2015 dks ekud vkbZ,lvks @ vkbZbZlh programme on the standard ISO/IEC 17021 on 29 September – 01 October 17021 ij ,d 3 fnolh; izf'k{k.k dk;ZØe vk;ksftr 2015 in which 13 potential assessors fd;k ftlesa 13 laHkkfor fu/kkZjdksa us ,d lkFk Hkkx participated. fy;kA

Faculty conducting the training programme Participants attending the training programme

1.6.3 NABCB Awareness Programme on ISO/ 1-6-3 lhch ds fy, vkbZ,lvks@vkbZbZlh 17021&1 % 2015 IEC 17021-1:2015 for CBs ij ,u,chlhch tkx:drk dk;ZØe NABCB organized a one-day Awareness ,u,chlhch us izek.ku fudk;ksa ds ykHk ds fy, ubZ fnYyh Programme on “ISO 17021-1:2015 esa 07 vDVwcj] 2015 dks ^^vkbZ,lvks 17021&1 % Edition”, which was published in June IRU WKH EHQH¿W RI &HUWL¿FDWLRQ 2015 laLdj.k** ij ,d&fnolh; tkx:drk dk;ZØe

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Bodies on 07 October 2015 at New Delhi vk;ksftr fd;k ftlesa 58 Hkkxhnkj mifLFkr Fks vkSj tks which was attended by 58 participants. 2Q GHPDQG IURP WKH FHUWL¿FDWLRQ ERGLHV twu ] 2015 esa izdkf'kr fd;k x;kA izek.ku lnL;ksa another programme was held in Mumbai dh ekax ij eqacbZ esa 16 uoEcj] 2015 dks ,d vkSj on 16 Nov 2015. dk;ZØe vk;ksftr fd;k x;kA

Participants at NABCB Awareness Programme on ISO/IEC 17021-1:2015 Standard

1.6.4 Training Programmes on 2015 Edition of 1-6-4 vkbZ,lvks 9001 ds 2015 laLdj.k ij izf'k{k.k ISO 9001 dk;ZØe 1$%&%DVVLVWHG1%43LQFRQGXFWLQJ¿YH ,u,chlhch us flrEcj] 2015 esa izekf.kr vkbZ,lvks 1-day programmes on the requirements 9001 ds 2015 laLdj.k dh vko';drkvksa ij 19] of 2015 edition of ISO 9001 published in September 2015 on 19, 20, 21, 22 and 20] 21] 22 vkSj 23 vDVwcj] 2015 dks fnYyh] 23 October 2015 at Delhi, Ahmedabad, vgenkckn] eqacbZ] psUUkS vkSj cSaxyq: esa ikap ,d fnolh; Mumbai, Chennai and Bangalore dk;ZØeksa ds vk;kstu esa ,uchih dh lgk;rk dhA ;s respectively. These programmes were dk;ZØe vkbZ,lvks Vhlh 176 @ ,llh2 ds v/;{k conducted by Dr. Nigel Croft, Chairman of MkW- uhxsy Øksa¶V us vk;ksftr fd, tks bl ekud ds ISO TC176/SC2 involved in the revision of la'kks/ku esa 'kkfey FksA this standard.

Dr. Nigel Croft conducting the training programmes

Quality Council of India 53 Annual Report 2015 - 16

1.7 NABCB Assessors’ Conclaves 1-7 ,u,chlhch ewY;kadudrkZvksa dk lEesyu 1$%&%$VVHVVRUV¶&RQFODYH , ZDV Ƈ ,u,chlhch ewY;kadudrkZvksa dk lEesyu 2015 ¼1½ organized at Mussoorie during 29 – 30 29&30 ebZ] 2015 ds nkSjku elwjh esa vk;ksftr dh May 2015 in which 29 NABCB Assessors participated. Accreditation matters related xbZ ftlesa 29 ,u,chlhch ewY;kadudrkZvksa us Hkkx WRFHUWL¿FDWLRQDQGLQVSHFWLRQERGLHVZHUH fy;kA izek.ku vkSj fujh{k.k fudk;ksa ls tqM+s izR;k;u discussed. Technical sessions on various ekeyksa ij ppkZ dh xbZA bl lHkk ds nkSjku vkbZ,lvks topics such as competence requirements in ISO 17021 and ISO 17020 standards, 17021 vkSj vkbZ,lvks 17020 ekudksa esa l{kerk validation audits and impartiality issues, vis{kkvksa] oS/khdj.k ys[kk ijh{kkvksa vkSj fu"i{krk eqÌksa] key aspects in witness assessments, lk{; fu/kkZj.kksa ds eq[; igyqvksa] fujh{k.k fudk;ksa dh Type status of inspection bodies, testing by external labs and subcontracting in Vkbi fLFkfr] ckgjh iz;ksx'kkykvksa }kjk ijh{k.k rFkk inspection, scope of accreditation of fujh{k.k esa milafonk] fujh{k.k fudk;ksa ds izR;k;u dk inspection bodies, Issues relating to {ks= miLdjksa vkSj muds va'k'kks/ku ls tqM+s elyksa bR;kfn equipment and their calibration, etc. were also undertaken during the conclave. tSls fofHkUUk fo"k;ksa ij rduhdh l= Hkh fd, x,A

CEO NABCB at Assessors’ Conclave Workshop during Assessors’ Conclave

1$%&%$VVHVVRUV¶&RQFODYH ,, ZDV Ƈ ,u,chlhch fu/kkZjdksa dh lHkk 2015 ¼2½ 04&05 held at Rewari during 04 – 05 Dec 2015 in fnlEcj] 2015 ds nkSjku jsokM+h esa vk;ksftr dh xbZ ftlesa which 34 NABCB Assessors attended. Day 34 ,u,chlhch ewY;kadudrkZ mifLFkr FksA igys fnu 1 was devoted to accreditation matters related to CBs and Day 2 to accreditation lhch,l ls tqM+s izR;k;u elyksa vkSj nwljs fnu fujh{k.k matters relating to inspection bodies. fudk;ksa ls lacksf/kr izR;k;u ekeyksa ij fopkj&foe'kZ These conclaves helped in harmonization gqvkA bu lHkkvksa ls fu/kkZjdksa ds lqesyu vkSj fu/kkZj.k of assessors as well as the assessment processes, and also in updating their izfØ;kvksa rFkk gky gh ds@u, ekudksa ekunaMksa vkSj@ knowledge on the recent / revised vFkok vis{kkvksa ds laca/k esa mudh tkudkjh dks v|ru standards, criteria and/or requirements. djus esa lgk;rk feyhA bu lHkkvksa ds nkSjku vkbZ,lvks During this conclave, revised / new requirements in ISO 17021-1 standard, 17021&1 ekud esa la'kksf/kr@ubZ vis{kkvksa] ÅtkZ revised NABCB Criteria for Energy izca/ku iz.kkyh izR;k;u dk;ZØe gsrq la'kksf/kr ,u,chlhch Management Systems accreditation ekunaM+ksa] vkbZ,lvks 9001&2015] vkbZ,lvks programme, NABCB transition policies on ISO 9001-2015, ISO 14001-2015 and ISO 14001&2015 vkSj vkbZ,lvks 27006&2015 ekudksa ij ,u,chlhch ikjxeu uhfr;ksa] vkbZch,l ls

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VWDQGDUGV YDULRXV VSHFL¿F lacaf/kr fofHkUUk fof'k"V vis{kkvksa] fu/kkZj.k fu"d"kks± dh requirements relating to IBs, reporting of DVVHVVPHQW¿QGLQJVHWFZHUHGHOLEHUDWHG fjiksÉVx bR;kfn ij fopkj&foe'kZ gqvkA

Participants at the NABCB Assessors’ Conclave

$ GD\ SULRU WR WKH FRQFODYH DW 5HZDUL Ƈ jsokM+h esa lHkk vk;kstu ls ,d fnu iwoZ ,u,chlhch NABCB also conducted the Assessors’ us vkbZ,lvks 22003% 2013 dh vis{kkvksa ij &RQFODYH VSHFL¿F WR )606 DVVHVVRUV experts at New Delhi on 03 December ,Q,l,,l fu/kkZjdksa esa ijLij lqesyu cukus ds fy, 2015, to create harmonization amongst vkSj ,Q,l,e,l ewY;kaduksa gsrq fjiksVs± fy[kus ds fy, FSMS assessors on the requirements of fo"k;&oLrq ij 3 fnlEcj] 2015 dks ubZ fnYyh ISO 22003:2013 and also on the content esa fo'ks"kr% ,Q,l,e,l fu/kkZjdksa@fo'ks"kKksa ds fy, for writing reports for FSMS assessments. fu/kkZjdksa dh lHkk dk Hkh vk;kstu fd;kA 1.8 Stakeholder Engagement 1-8 i.k/kkjh layXurk 1.8.1 NABCB Inspection Bodies Meeting 1-8-1 ,u,chlhch fujh{k.k fudk; cSBd NABCB organized a one-day meeting with ,u,chlhch us ekud vkbZ,lvks @ vkbZbZlh 17021 % accredited/applicant inspection bodies 2012 vkSj ,u,chlhch dh izR;k'kkykvksa dh vis{kkvksa to harmonize the interpretation of the ds fuoZpu dks laxr cukus ds fy, eqacbZ esa 9 vDVwcj] requirements of the standard ISO/IEC 2015 dks izR;kf'kr @ vkosnd fujh{k.k fudk;ksa ds 17021:2012 and NABCB’s expectations at Mumbai on 09 October 2015 which had 46 lkFk ,d ,d&fnolh; cSBd vk;ksftr dh] ftlesa 46 participants. izfrHkkfx;ksa us Hkkx fy;kA

Participants at the NABCB Inspection Bodies' meeting

Quality Council of India 55 Annual Report 2015 - 16

1$%&%&HUWL¿FDWLRQ%RGLHV0HHWLQJ 1-8-2 ,u,chlhch izek.ku fudk; cSBd 7KH %LDQQXDO &HUWL¿FDWLRQ %RGLHV &%V o"kZ 2016 dh izFke Nekgh izek.ku fudk; ¼lhch,l½ PHHWLQJWKH¿UVWIRU\HDUZDVKHOG cSBd 04 Qjojh] 2016 dks vkbZ,u,l,] ubZ fnYyh on 04 February 2016 at INSA, New Delhi which was attended by 34 representatives esa vk;ksftr dh xbZA ftlesa ,u,chlhch o vkosnd of NABCB accredited and applicant lhch,l ds 34 izfrfuf/k mifLFkr FksA bl cSBd ds nkSjku CBs. During this meeting, NABCB Transition Policies on ISO 9001:2015, vkbZ,lvks 9001 % 2015] vkbZ,lvks 14001%20 ISO 14001:2015, ISO 17021-1:2015 15] vkbZ,lvks 17021&1 % 2015 vkSj vkbZ,lvks and ISO 27006:2015 were discussed 27006 % 2015 ij ,u,chlhch ppkZ,a dh xbZA along with competence requirements for FSMS transition. Other issues like lhbZvks] ,u,chlhch }kjk vfrns; Hkqxrku vkSj le; overdue payments and witnessing on time laca/kh lk{; tSls vU; eqÌs [kqyh ppkZ ds fy, 'kq: fd, ZHUH ÀDJJHG E\ &(2 1$%&% IRU RSHQ discussion. x,A

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1.8.3 World Accreditation Day Celebrations 2015 1-8-3 fo'o izR;k;u fnol lekjksg 2015 The World Accreditation Day, celebrated varjk"Vªh; rkSj ij izfro"kZ 09 twu dks euk;k tkus okyk internationally on 9 June every year, was fo'o izR;k;u fnol] varjjk”Vªh; Lrj ij Hkkjr dk celebrated in India on 09 June 2015 at New Delhi, jointly by the National Accreditation izfrfuf/kRo djus okys nks jk"Vªh; izR;k;u fudk;ksa %RDUG IRU &HUWL¿FDWLRQ %RGLHV 1$%&% jk"Vªh; izek.ku fudk; izR;k;u cksMZ ¼,u,chlhch½ and the National Accreditation Board for vkSj jk"Vªh; ijh{k.k ,oa va'k'kks/ku iz;ksx'kkyk Testing & Calibration Laboratories (NABL), the two national accreditation bodies izR;k;u cksMZ ¼,u,ch,y½ }kjk Hkkjr esa 09 twu representing India at the international 2015 dks ubZ fnYyh esa la;qä :i ls euk;k x;kA level. The World Accreditation Day is a fo'o izR;k;u fnol ,d oSf'od igy gS] ftls global initiative, jointly established by the izR;k;u ds egRo ds ckjs esa tkx:drk mRiUUk djus International Accreditation Forum (IAF) and the International Laboratory Accreditation ds fy, varjjk"Vªh; izR;k;u eap ¼vkbZ,,Q½ vkSj Cooperation (ILAC), to raise awareness varjjk”Vªh; iz;ksx'kkyk izR;k;u fuxe ¼vkbZ,y,lh½ about the importance of accreditation. }kjk la;qä :i ls LFkkfir fd;kA bl o"kZ bl fnol The theme for the Day this year was ‘Accreditation: Supporting the Delivery of dh fo"k;oLrq ^vØsfMVs'ku% liksfV±x nh fMyhojh Health and Social Care’. A total of about vkWQ gsYFk ,aM lks'ky ds;j* FkhA yxHkx 100

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100 participants attended the programme izfrHkkfx;ksa us bl dk;ZØe esa Hkkx fy;k vkSj bls which was well received and appreciated. dkQh ljkgk x;kA

The programme was inaugurated by Jh lq/kka’kq ikaMs] la;qDr lfpo] okf.kT; foHkkx }kjk Mr. Sudhanshu Pandey, Joint Secretary, dk;ZØe dk mn~?kkVu fd;k x;k FkkA MkW- th- ,u- Department of Commerce. Dr G. N. Singh, Drugs Controller General of India, chaired flag] vkS”k/k egkfu;a=d us rduhdh l= dh v/;{krk the Technical Session. dhA

Dr. R. P. Singh, SG, QCI speaking at WAD 2015 Participants at WAD 2015 1.9 Support to Government / 1-9 ljdkj @ fu;kedksa @ m|ksx @ miHkksäkvksa Regulators / Industry / Consumers dks leFkZu 1.9.1 Discussion Forums 1-9-1 ppkZ eap NABCB initiated a new concept of ,u,chlhch us ppkZ eapksa ds vk;kstu ds tfj, ns'k ds fy, sensitizing various stakeholders and vfuok;Zrk ds rkSj ij izR;k;u vkSj vuq:irk ewY;kadu ds generating discussions on accreditation and conformity assessment as necessary laca/k esa fofHkUUk lgHkkfx;ksa dks lqxzkgh cukus vkSj ppkZ,a pykus for the country through arranging a dh ,d ubZ igy dh 'kq:vkr dhA Discussion Forums. An event, second in the series, on the topic ^^fo'oluh; izek.ku dSls gkfly djsa** fo"k; ij bl J`a[kyk ³+RZ WR JHW &UHGLEOH &HUWL¿FDWLRQ´ ZDV dh nwljk dk;ZØe ubZ fnYyh esa 22 vizSy] 2015 dks held in New Delhi on 22 April 2015 and vk;ksftr fd;k x;k ftlesa 120 ls Hkh vf/kd izfrHkkfx;ksa us was attended by over 120 participants. Hkkx fy;kA

Mr. Anil Relia, Director, NABL and Mr. Anil Jauhri, CEO, NABCB addressing the participants

Quality Council of India 57 Annual Report 2015 - 16

1.9.2 Sensitization Programme on Standards, 1-9-2 ekud] rduhdh fofu;e] vuq:irk fu/kkZj.k ,oa Technical Regulation, Conformity izR;k;u laca/kh lqxzkghdj.k dk;ZØe Assessment and Accreditation NABCB in order to sensitize all senior policy ,u,chlhch us ekudksa] rduhdh fofu;eksa] vuq:irk makers as well as implementing / regulatory fu/kkZj.k] izR;k;u vkSj lacaf/kr fØ;kfof/k;ksa dh authorities in the government on the role of standards, technical regulations, conformity Hkwfedk ij ljdkj esa lHkh ofj"B uhfr fuekZrkvksa vkSj assessment, accreditation and related dk;kZUo;u@fu;ked izkf/kdkfj;ksa dks lqxzkgh cukus ds mechanisms organized the Sensitization fy, 06 ebZ] 2015 dks ubZ fnYyh esa lqxzkghdj.k Programme at New Delhi on 06 May 2015 so as to enhance their understanding and dk;ZØe dk vk;kstu fd;k rkfd Hkkjr ds O;kikj capacity of India’s trade-related regulatory ls tqM+s fu;ked vkSj vU; laLFkkvksa dh mudh le{k and other institutions in order to meet vkSj {kerk dks c<+k;k tk lds ftlds fy, jk"Vªh;@ national/international standards, technical regulations, requirements and business varjjk"Vªh; ekudksa] rduhdh fuf/k;ksa] vis{kkvksa vkSj needs. O;kolkf;d t:jrksa dks iwjk fd;k tk ldsA

Mr. Sudhanshu Pandey, JS, DoC inaugurating the programme Participants at the Sensitization Programme

1.9.3 Capacity Building under the EU-CITD 1-9-3 bZ;w & lhvkbZVhMh ifj;kstuk ds rgr {kerk fuekZ.k Project European Union (EU) and India have ;wjksfi;u la?k ¼bZ;w½ vkSj Hkkjr us O;kikj dh ykxr dks initiated the project “Capacity Building de djus vkSj ck/kkvksa dks gVkus ds tfj, mRiknksa dh Initiative for Trade Development in India – CITD” with the overall objective lqj{kk vkSj xq.koÙkk dks c<+kdj oSf'od O;kikj iz.kkyh of supporting India in strengthening its esa buds iqu% lesdu ds tfj, vkfFkZd o`f) rFkk LFkk;h capacity to achieve economic growth and fodkl vftZr djus dh {kerk ds lqn`<+hdj.k esa Hkkjr sustainable development, through further integration into the global trading system, dks leFkZu nsus ds lexz mís'; ds lkFk ifj;kstuk by increasing the safety and quality ^^Hkkjr esa O;kikj fodkl ds fy, {kerk fuekZ.k igy of products, and by reducing cost and & lhvkbZVhMh** dh 'kq:vkr dh gSA bl ifj;kstuk ds impediments to trade. The key purpose of eq[; iz;kstu bl izdkj gSa % this project is to: Enhance capacity of India’s trade-related Ƈ varjjk”Vªh; ekudksa@vko’;drkvksa vkSj O;kikj t:jrksa regulatory institutions and enforcement dks iwjk djus ds fy, Hkkjr dh O;kikj ls lacaf/kr systems in order to meet international standards/requirements and business needs. fu;ked laLFkkvksa vkSj izorZu iz.kkyh dh {kerk esa o`f)A

58 Quality Council of India Annual Report 2015 - 16

6XSSRUW ,QGLD¶V WUDGHUHODWHG WUDLQLQJ Ƈ Hkkjr dh O;kikj lacaf/kr izf’k{k.k laLFkkvksa dh {kerkvksa institutions in strengthening their capacities. dks etcwr cukus ds fy, mUgsa leFkZuA

Under this project, one out of the three components bl ifj;kstuk ds rgr rhu ?kVdksa esa ls ,d ^^rduhdh fofu;e is relating to capacity building on “Technical vkSj ekudhdj.k** ij {kerk fuekZ.k djus ls lacaf/kr gS ftlds Regulations and Standardization” under which various activities have been envisaged, with rgr fofHkUu xfrfof/k;ksa dh ifjdYiuk dh xbZ gS] ftlesa NABCB playing the lead role and is one of the ,u,chlhch ,d eq[; Hkwfedk fuHkk jgh gS vkSj eq[; ykHkkfFkZ;ksa PDLQEHQH¿FLDULHV7KHIROORZLQJFDSDFLW\EXLOGLQJ esa ls ,d gSA fuEufyf[kr {kerk fuekZ.k xfrfof/k;ka dh xbZ Fkh % activities were undertaken:

$ GD\ WUDLQLQJ RQ (QHUJ\ 0DQDJHPHQW Ƈ lhvkbZVhMh ifj;kstuk ds rgr] vkbZ,lvks 50001 vkSj Systems requirements covering ISO vkbZ,lvks 50003 ekudksa dks doj djus okyh ÅtkZ 50001 and ISO 50003 standards was also izca/ku iz.kkyh vis{kkvksa ij ,d nks&fnolh; izf'k{k.k conducted at New Delhi on 29-30 April Hkh 29&30 vizSy] 2015 dks ubZ fnYyh esa vk;ksftr 2015 under the CITD project. fd;k x;kA 7KUHH GD\ DZDUHQHVV SURJUDPPHV IRU Ƈ ^^ÅtkZ izca/ku iz.kkyh dk;kZUo;u laca/kh loksZŸke bZ;w industry on ‘Understanding the Best EU dk;Z i)fr;ksa vkSj bZ;w ÅtkZ dkS'ky fn'kklwpd 2012 Practices on Energy Management Systems LPSOHPHQWDWLRQDQG(8(QHUJ\(I¿FLHQF\ @ 27 dks leÖkkSrk ds laca/k esa m|ksx ds fy, rhu Directive 2012/27’ were conducted in ,d fnolh; tkx:drk dk;ZØeksa dk eqacbZ esa 02 ebZ] Mumbai on 02 May 2015, in Hyderabad on 2015 dks] gSnjkckn esa 04 ebZ] 2015 dks vkSj ubZ 04 May 2015 and in New Delhi on 06 May 2015. fnYyh esa 06 ebZ] 2015 dks vk;ksftr fd;k x;kA 7KUHH RQHGD\ DZDUHQHVV SURJUDPPHV Ƈ fVEcj rFkk fVEcj mRiknksa ij bZlh fofu;e 995@2010 for industry on EC Regulation 995/2010 ij m|ksx ds fy, rhu ,d fnolh; tkx:drk dk;ZØeksa on Timber and Timber Products on 05, 07 dk 05] 07 vkSj 10 vxLr] 2015 dks Øe'k% fnYyh] and 10 August 2015 in Delhi, Bangalore and Jaipur respectively. Also, a 2-day cSaxyq: vkSj t;iqj esa vk;ksftr fd;k x;kA blds training was conducted for accreditation vfrfjä 12&13 vxLr] 2015 dks fnYyh esa bZlh DQG FHUWL¿FDWLRQ ERG\ SHUVRQQHO RQ WKH fofu;e 995 @ 2010 ij izR;k;u rFkk izek.ku EC Regulation 995/2010 on 12-13 August fudk; dkÆedksa ds fy, ,d nks fnolh; izf'k{k.k dk Hkh 2015 in Delhi. vk;kstu fd;k x;kA 7ZR SURJUDPPHV RQ 5($&+ 5HJXODWLRQ Ƈ jhp fofu;e ij nks dk;ZØeksa dk 28 uoEcj vkSj 30 were conducted on 28 November and uoEcj] 2015 dks Øe'k% eqacbZ vkSj fnYyh esa vk;kstu 30 November 2015 at Mumbai and Delhi respectively. Separately, one seminar on fd;k x;kA *jlk;uksa laca/kh fu;ked

1.9.4 Industry Awareness Programmes 1-9-4 m|ksx tkx:drk dk;ZØe NABCB in order to spread awareness ,u,chlhch us m|ksx ds fy, izR;k;u vkSj blds ykHkksa RQ DFFUHGLWDWLRQ DQG LWV EHQH¿WV WR WKH ij tkx:drk QSykus ds fy, m|ksx tkx:drk dk;ZØeksa industry has undertaken a series of Industry Awareness Programmes which dh ,d J`a[kyk vkjaHk dh] ftlesa % m|ksxksa ds fy, FRYHUHG WKH IROORZLQJ WRSLFV %HQH¿WV RI izR;k;u dh varjjk"Vªh; led{krk ds ykHk] vkbZ,lvks international equivalence of accreditation 9001 izek.ku ds fy, izek.ku fudk;ksa ds p;u ij vkSj for industries; Guidance on selection

Quality Council of India 59 Annual Report 2015 - 16

RI FHUWL¿FDWLRQ ERGLHV IRU ,62 HWF f'kdk;r vuqikyu izfØ;k ij m|ksx ds fy, ekxZn'kZu FHUWL¿FDWLRQDQG*XLGDQFHIRULQGXVWU\RQ Complaint handling mechanism. NABCB tSls fo"k;ksa dks 'kkfey fd;k x;kA ,u,chlhch us fo'o conducted such programmes at Solan y?kq ,oa e/;e miØe la?k ¼MCY;w,,l,ebZ½ ds lg;ksx on 27 June 2015 in collaboration with the ls 27 twu] 2015 dks lksyu esa] ,QvkbZlhlhvkbZ ds World Association of Small & Medium lkFk Hkkxhnkjh esa 21 vxLr dks dksfPp esa] MCY;w,,l,ebZ Enterprises (WASME), at Kochi on 21 August in partnership with FICCI, at Meerut ds lkFk Hkkxhnkjh esa 19 tuojh] 2016 dks esjB esa] on 19 January 2016 in partnership with bZbZihlh ds lkFk Hkkxhnkjh esa 22 tuojh 2016] dks WASME, at Faridabad on 22 January 2016 Qjhnkckn esa] lhvkbZvkbZ dh Hkkxhnkjh esa 29 tuojh] in partnership with EEPC, at Ludhiana on 29 January 2016 in partnership with CII, at 2016 dks yqf/k;kuk esa] bZbZihlh dh Hkkxhnkjh esa 24 Pune on 24 February 2016 and at Kolkata Qjojh 2016 dks iq.ks esa vkSj 16 ekpZ] 2016 dks on 16 March 2016, both in partnership with dksydkrk esa ,oa dk;ZØeksa dk vk;kstu fd;kA EEPC. NABCB plans to conduct more such ,u,chlhch dh lhvkbZvkbZ] fQDdh] vkbZbZbZ,e,] programmes in partnership with industry MCY;w,,l,ebZ tSls m|ksx fudk;ksa vkSj vU; m|ksx bodies like CII, FICCI, IEEMA, WASME and fudk;ksa @ fu;kZr lao)Zu ifj"knksa ds lkFk Hkkxhnkjh esa other industry bodies / export promotion bl rjg ds vkSj Hkh dk;ZØeksa ds vk;ksftr fd, tkus councils in the country. dh ;kstuk gSA

Industry Awareness Programmes at Kochi, Meerut and Pune

1.9.5 Consumer Awareness Programmes 1-9-5 miHkksDrk tkx:drk dk;ZØe NABCB in order to educate consumers miHkksäkvksa dks mRiknksa vkSj lsokvksa dh xq.koŸkk ds laca/k and consumer organizations in small esa tkx:d cukus ds fy, ,u,chlhch] miHkksäk leUo; cities is organizing Consumer Awareness Programmes for making consumers aware ifj"kn~ ¼lhlhlh½ dh Hkkxhnkjh esa miHkksäk tkx:drk on Quality of Products and Services in dk;ZØe vk;ksftr dj jgk gS rkfd NksVs 'kgjksa ds partnership with Consumer Coordination miHkksäkvksa vkSj miHkksäk laxBuksa dks f'kf{kr fd;k tk Council (CCC). Such programmes were held at Shimla on 24 July 2015, at ldsA f'keyk esa 24 tqykbZ] 2015 dks] gSnjkckn esa Hyderabad on 27 September 2015 along 27 flrEcj] 2015 dks ,sls dk;ZØe vk;ksftr fd, with the National Consumer Convention x,A lkFk gh miHkksäk leUo; ifj"kn us vtesj esa 23 organized by the Consumer Coordination tuojh] 2016 dks] mTtSu esa 27 Qjojh] 2016 dks Council, at Ajmer on 23 January 2016, at Ujjain on 27 February 2016 and at Kolkata vkSj dksydkrk esa 19 ekpZ] 2016 dks jk"Vªh; miHkksäk on 19 March 2016. lEesyu dk vk;kstu fd;kA

60 Quality Council of India Annual Report 2015 - 16

NABCB plans to conduct more such ,u,chlhch dh miHkksäk leUo; ifj"kn ds lkFk la;qä programmes jointly with the Consumer Coordination Council. :i ls ,sls vkSj dk;ZØeksa ds vk;kstu dh ;kstuk gSA

Consumer Awareness Programmes at Guwahati, Ajmer and Kolkata

1.10 NABCB Accreditations at a Glance 1-10 ,u,chlhch izR;k;u ij ,d utj

Scheme Accredi- Appli- ;kstuk izR;k;u vuqiz;ksx tations cations Quality Management Systems 38 06 (QMS) Xkq.koÙkk izca/ku iz.kkyh ¼D;w,e,l½ 38 06 Environmental Management 10 02 Ik;kZoj.k izca/ku iz.kkyh ¼bZ,e,l½ 10 02 Systems (EMS) Inspection Bodies (IB) 30 12 fujh{k.k fudk; ¼vkbZch½ 30 12 Food Safety Management Sys- 14 06 [kk| lqj{kk izca/ku iz.kkyh ¼,Q,l,e,l½ 14 06 tems (FSMS) Occupational Health and 06 01 O;kolkf;d LokLF; vkSj lqj{kk izca/ku 06 01 Safety Management Systems iz.kkyh ¼vks,p,l,e,l½ (OHSMS) mRikn izek.ku ¼ihlhch½ 06 06 3URGXFW&HUWL¿FDWLRQ 3&% 06 06 Information Security Manage- 03 01 lwpuk lqj{kk izca/ku iz.kkyh ¼vkbZ,l,e,l½ 03 01 ment Systems (ISMS) ÅtkZ izca/ku iz.kkyh ¼bZ,u,e,l½ 03 02 Energy Management Systems 03 02 (EnMS) lwpuk izkS|ksfxdh lsok izca/ku iz.kkyh 01 & Information Technology Service 01 - ¼vkbZVh,l,e,l½ Management Systems (ITSMS) 3HUVRQQHO&HUWL¿FDWLRQ 3U&% -- dkfeZd izek.ku ¼ihvkjlhch½ & & 5RDG7UDI¿F6DIHW\0DQDJH- -- lM+d ;krk;kr lqj{kk izca/ku iz.kkyh && ment Systems (RTSMS) ¼vkjVh,l,e,l½ Note: Data as on 31 March 2016. fVIi.kh% 31 ekpZ 2016 ds vuqlkj vkadM+s

1.11 International Visits 1-11 varjjk”Vªh; nkSjs

$FRQVROLGDWHGWDEOHRI,QWHUQDWLRQDORI¿FLDO ,u,chlhch ds vf/kdkfj;ksas }kjk fd, x, varjjk”Vªh; YLVLWVXQGHUWDNHQE\WKHRI¿FHUVRI vkf/kdkfjd nkSjksa dh ,d lesfdr rkfydk % NABCB:

Quality Council of India 61 Annual Report 2015 - 16

Name of the Date of Purpose of visit / Pro- vf/kdkjh dk nkSjs dh nkSjs dk mís’;@dk;ZØe esa RI¿FLDO 'HVLJ- uke vkSj frfFk Hkkx fy;k visit gramme attended nation inuke

Mr. Anil Jauhri, 09-14 IAF/ILAC Mid-term meet- Jh vfuy tkSgjh] 09&14 ÝSadQVZ] teZuh esa vkbZ,,Q@ CEO April 2015 ings in Frankfurt, Germany lhbZvks vizSy 2015 vkbZ,y,lh e/;kof/k cSBdsa Ms. Sashi Rekha, 09-14 IAF/ILAC Mid-term meet- lqJh 'kf'k js[kk] 09&14 ÝSadQVZ] teZuh esa vkbZ,,Q @ Director April 2015 ings in Frankfurt, Germany funs’kd vizSy 2015 vkbZ,y,lh e/;kof/k cSBdsa Faculty for the SAARC- PTB Training on Designing Jh vfuy tkSgjh] 28&30 bLykekckn] ikfdLrku esa th,eih Mr. Anil Jauhri, 28-30 Systems for Implementa- lhbZvks vizSy 2015 @ th,pih @ ,p,lhlhih ds CEO April 2015 dk;kZUo;u ds fy, fMtkbfuax tion of GMP/GHP/HACCP iz.kkfy;ksa ij lkdZ & ihVhch at Islamabad, Pakistan izf’k{k.k ds fy, izf'k{kd Participated in SAARC- PTB Training on Designing lqJh 'kf'k js[kk] 28&30 bLykekckn] ikfdLrku esa th,eih Ms. Sashi Rekha, 28-30 funs’kd vizSy 2015 @ th,pih @ ,p,lhlhih ds Systems for Implementa- Director April 2015 dk;kZUo;u ds fy, fMtkbfuax tion of GMP/GHP/HACCP iz.kkfy;ksa ij lkdZ & ihVhch at Islamabad, Pakistan izf’k{k.k esa Hkkx fy;kA To attend ISO CASCO WG Mr. Anil Jauhri, 10-14 May Jh vfuy tkSgjh] 10&14 ebZ ftusok esa chvkbZ,l }kjk ukfer 42 as an expert nominated CEO 2015 lhbZvks 2015 ,d fo’ks”kK ds :Ik esa vkbZ,lvks by BIS in Geneva lh,,llhvks MCY;wth 42 esa PAC/APLAC Annual Hkkx fy;k Mr. Anil Jauhri, 13-20 Meeting 2015 in Colombo, CEO June 2015 Jh vfuy tkSgjh] 13&20 twu Jhyadk] dksycks esa ih,lh @ Sri Lanka lhbZvks 2015 ,ih,y,lh okf”kZd cSBd 2015 PAC/APLAC Annual Ms. Sashi Rekha, 13-20 Meeting 2015 in Colombo, lqJh 'kf'k js[kk] 13&20 twu Jhyadk] dksycks esa ih,lh @ Director June 2015 Sri Lanka funs’kd 2015 ,ih,y,lh okf”kZd cSBd 2015 To attend meetings of the Jh vfuy tkSgjh] 20&21 ftusok esa chvkbZ,l }kjk ukfer task force of WG 42 for lhbZvks tqykbZ 2015 ,d fo’ks”kK ds :Ik esa vkbZ,lvks Mr. Anil Jauhri, 20-21 July revision of ISO 17011 as 17011 ds la’kks/ku ds fy, CEO 2015 MCY;wth 42 ds VkLd QkslZ dh an expert nominated by cSBd esa Hkkx fy;k BIS in Geneva To attend meetings of the Jh vfuy tkSgjh] 20&24 ftusok esa chvkbZ,l }kjk ukfer lhbZvks vDVwcj ,d fo’ks”kK ds :Ik esa vkbZ,lvks drafting group of ISO CAS- 2015 17011 ds la’kks/ku ds fy, Mr. Anil Jauhri, 20-24 Oct CO WG 42 for revision of vkbZ,lvks lh,,llhvks MCY;wth CEO 2015 ISO 17011 as an expert 42 ds elkSnk rS;kj djus okys nominated by BIS in lewg dh cSBd esa Hkkx fy;k Geneva Jh vfuy tkSgjh] 21&22 Hkkjr & ;w,l lkefjd vkSj To attend India-US lhbZvks flracj okf.kfT;d okrkZ ¼,llhMh½ & Strategic & Commercial Mr. Anil Jauhri, 21-22 Sep 2015 okWf’kaxVu Mhlh esa ekudksa ij Dialogue (SCD) - Meeting CEO 2015 tsMCY;wth dh cSBd esa Hkkx of JWG on standards in fy;k Washington DC lqJh ok.kh HkEcjh 30 flracj ÝSadQVZ] teZuh esa Xykscy th- 30 Sept To attend GLOBALG.A.P. Ms. Vani Bhambri vjksM+k] funs’kd & 02 ,- ih- dh cSBd esa Hkkx fy;k – 02 Oct meeting in Frankfurt, Arora, Director vDVwcj 2015 Germany 2015 Resource Person for the Jh vfuy tkSgjh] 13&16 iq=kt;k] eysf’k;k esa vk;ksftr Mr. Anil Jauhri, 13-16 Oct PAC Training on ISO lhbZvks vDVwcj vkbZ,lvks 17021&1 ij ih,lh CEO 2015 17021-1 held at Putrajaya, 2015 izf’k{k.k ds fy, lalk/ku O;fDrA Malaysia

62 Quality Council of India Annual Report 2015 - 16

Name of the Date of Purpose of visit / Pro- vf/kdkjh dk nkSjs dh nkSjs dk mís’;@dk;ZØe esa RI¿FLDO 'HVLJ- uke vkSj frfFk Hkkx fy;k visit gramme attended nation inuke

Part of Indian delegation Jh vfuy tkSgjh] 27&29 okWf’kaxVu Mhlh esa Hkkjr & led by Minister for Com- Mr. Anil Jauhri, 27-29 Oct lhbZvks vDVwcj ;w,l, O;kikj uhfr Qksje ds merce & Industry for the CEO 2015 2015 fy, okf.kT; ,oa m|ksx ea=ky; India-USA Trade Policy }kjk Hkkjrh; izfrfuf/keaMy ds Forum in Washington DC usr`Ro esa fgLlk fy;kA 24 Oct - Mr. Anil Jauhri, IAF- ILAC Annual Meeting Jh vfuy tkSgjh] 24 vDVwcj feyku] bVyh esa vkbZ,,Q & 06 Nov CEO in Milan, Italy lhbZvks & 06 uoacj vkbZ,y,lh okf”kZd cSBd 2015 2015 24 Oct - Ms. Sashi Rekha, IAF- ILAC Annual Meeting lqJh 'kf'k js[kk] 24 vDVwcj feyku] bVyh esa vkbZ,,Q & 06 Nov Director in Milan, Italy funs’kd & 06 uoacj vkbZ,y,lh okf”kZd cSBd 2015 2015 24 Oct - Dr. Aparna Dha- IAF- ILAC Annual Meeting MkW- viZ.kk /kou] 24 vDVwcj feyku] bVyh esa vkbZ,,Q & 06 Nov wan, Joint Director in Milan, Italy la;qDr funs’kd & 06 uoacj vkbZ,y,lh okf”kZd cSBd 2015 2015 To attend the 4th meeting Jh vfuy tkSgjh] 18&19 Jhyadk] dksyacks esa lkdZ izR;k;u of the SAARC Expert Mr. Anil Jauhri, 18-19 Nov lhbZvks uoacj 2015 fo’ks”kK lewg ¼,lbZth,½ dh Group on Accreditation CEO 2015 pkSFkh cSBd esa Hkkx fy;kA (SEGA) in Colombo, Sri Lanka lqJh ok.kh HkEcjh 18&19 dksyacks] Jhyadk esa lkdZ izR;k;u vjksM+k] mi uoacj 2015 fo’ks”kK lewg ¼,lbZth,½ dh To attend the 4th meeting funs’kd pkSFkh cSBd esa Hkkx fy;kA Ms. Vani Bhambri of the SAARC Expert 18-19 Nov Arora, Deputy Group on Accreditation 2015 Jh vfuy tkSgjh] 23&27 jk"Vªh; bZjku izR;k;u dsanz Director (SEGA) in Colombo, Sri lhbZvks uoacj 2015 ¼,u,lhvkbZ½] bZjku ds fy, Lanka lgdehZ ewY;kadu ny dk Hkkx Part of Peer Evaluation Jh vfuy tkSgjh] 07&12 ftusok esa vkbZ,lvks 17011 ds Mr. Anil Jauhri, 23-27 Nov Team for National Ac- lhbZvks fnlacj la’kks/ku ds fy, MCY;wth 42 dh CEO 2015 creditation Center of Iran 2015 cSBdksa esa Hkkx fy;kA (NACI), Iran Jh vfuy tkSgjh] 06&07 cSdkWd] FkkbZySaM esa ,ih,y,lh To attend meetings of the Mr. Anil Jauhri, 07-12 Dec lhbZvks tuojh ,evkj, ifj”kn vkSj vlk/kkj.k WG 42 for revision of ISO CEO 2015 2016 vke lHkk cSBd esa Hkkx fy;kA 17011 in Geneva lqJh 'kf'k js[kk] 06&07 cSdkWd] FkkbZySaM esa ,ih,y,lh To attend APLAC MRA funs’kd tuojh ,evkj, ifj”kn vkSj vlk/kkj.k Mr. Anil Jauhri, 06-07 Jan Council & Extraordinary 2016 egklHkk cSBd esa Hkkx fy;kA CEO 2016 General Assembly Meeting in Bangkok, Thailand Jh ,e tsuk] 28 Qjojh :l esa ,,u,ch dh vksj ls la;qDr funs’kd & 06 ekpZ ewY;kadu dk vk;kstu fd;kA To attend APLAC MRA 2016 Ms. Sashi Rekha, 06-07 Jan Council & Extraordinary Director 2016 General Assembly Meeting Jh vfuy tkSgjh] 11&12 ekpZ flaxkiqj esa ih,lh ihbZ dk;Z’kkyk in Bangkok, Thailand lhbZvks 2016 28 Feb Mr. M Jena Joint To conduct assessment on – 06 Mar Director behalf of ANAB in Russia 2016 Mr. Anil Jauhri, 11-12 Mar PAC PE Workshop in CEO 2016 Singapore

Quality Council of India 63 Annual Report 2015 - 16

The National Accreditation Board for Testing and Calibration Laboratories (NABL) jk”Vªh; ijh{k.k vkSj va’k’kks/ku Á;ksx’kkyk ÁR;k;u cksMZ ¼,u,ch,y½

2. NABL, operating as part of Department of 2- ,u,ch,y igys foKku vkSj ÁkS|ksfxdh foHkkx ds Hkkx Science and Technology, is being shifted ds :i esa [kksyk x;k Fkk ftls o”kZ 1998 ls foKku to QCI. Since 1998 this Board has been vkSj ÁkS|ksfxdh foHkkx ds ,d Lok;Ÿk fudk; ds :i registered as an autonomous body under Department of Science & Technology. The esa iathÑr fd;k x;k gSA vkus okys le; esa Qjojh process for NABL to shift to QCI as per 1996 ds nkSjku Hkkjrh; xq.koÙkk ifj”kn~ dh LFkkiuk ds the Cabinet decision of February 1996 is fo”k; esa eaf=e.Myh; fu.kZ; ds vuqlkj ;g ljdkjh under process at the government level. Lrj dk ,d Hkkx gksxkA ,u,ch,y dh vksj ls Øe’k% NABL offers accreditation to the Testing, varjjk”Vªh; ekud vkbZ,lvks@vkbZbZlh 17025 vkSj Calibration and Medical Laboratories vkbZ,lvks 15189 ds vuqlkj ijh{k.k ,oa va’k’kks/ku in accordance with the corresponding Á;ksx’kkykvksa vkSj fpfdRlh; Á;ksx’kkykvksa dks ÁR;k;u international standards ISO/IEC 17025 ÁLrkfor fd;k tkrk gSA ,u,ch,y vkbZ,y,lh vkSj and ISO 15189. NABL is a member of ILAC & APLAC. ,ih,y,lh ds lnL; gSaA

64 Quality Council of India Annual Report 2015 - 16

The National Accreditation Board for Education and Training (NABET) jk”Vªh; f’k{kk vkSj Áf’k{k.k izR;k;u cksMZ ¼,u,chbZVh½

3. NABET is working under the overall vision 3- ,u,chbZVh pkj eq[; {ks=ksa] i;kZoj.k] f'k{kk] dkS'ky of QCI for Creating an Ecosystem for Quality, by focusing on four key sectors izek.ku vkSj izf'k{k.k rFkk lw{e] y?kq ,oa ek/;e miØeksa (QYLURQPHQW(GXFDWLRQ6NLOO&HUWL¿FDWLRQ ij /;ku dsafær djds xq.koŸkk ds fy, ,d bdksflLVe and Training and Micro, Small and Medium Enterprises. The following verticals have rS;kj djus ds fy, D;wlhvkbZ ds lexz n`f"Vdks.k ds rjg EHHQFUHDWHGWRFDWHUWRWKHVSHFL¿FQHHGV dk;Z dj jgk gSA fof'k"V {ks=ksa dh fof'k"V t:jrksa dks RIWKHVSHFL¿FVHFWRUV iwjk djus ds fy, fuEufyf[kr vuqyEc cuk, x, gS %

Operations of the NABET is based on the ,u,chbZVh dk lapkyu 6 lh ds :Ik esa ukfer fuEufyf[kr following 6 principles named as 6 Cs, which 6 fl)kar ij vk/kkfjr gS] bls lHkh jk”Vªh; iz;klksa ds are kept in consideration while working for lkFk dk;Z djrs le; ftUgsa /;ku esa j[kk tkrk gS % all its National Initiatives:

Quality Council of India 65 Annual Report 2015 - 16

Status of Accreditation (as on 31st March 2016) izR;k;u dh fLFkfr ¼31 ekpZ 2016 ds vuqlkj½ Appli- Accred- In process Ineligible/ ,u,chbZVh ds Division izHkkx vkosnd izR;k;u izkIr v;ksX;@viw.kZ cants ited with NABET Incomplete lkFk izfØ;k esa Skill Division dkS’ky izHkkx Skill Training dkS’ky izf’k{k.k 02 (converted VTP’s 16 13 01 02 ¼vkbZVhvkbZ esa to ITI ohVhih 16 13 01 ITI’s ( NCVT) ifjofrZr½ New ITI vkbZVhvkbZ ¼,ulhohVh½ 9064 3951 5113 Accreditation Uk, vkbZVhvkbZ izR;k;u 9064 3951 5113 Training Courses and Consultant Organizations Ikzf’k{k.k ikB~;Øe vkSj lykgdkj laxBu Consultant Organi- Lkykgdkj laxBu ¼D;w,e,l] zations(QMS, EHS, 11 11 - - 11 11 FSMS etc.) bZ,p,l] ,Q,l,e,l vkfn½ Laboratory Manage- iz;ksx’kkyk izca/ku iz.kkyh 65 65 ment Systems vxz.kh ys[kk ijh{kd izf’k{k.k 12 12 Lead Auditor ikB~;Øe] Vªkaft’ku ikB~;Øe Training Courses, 12 12 - - Transition Courses dkS’ky izek.ki= 6NLOO&HUWL¿FDWLRQ dkS’ky izek.ki= 04 04 6NLOO&HUWL¿FDWLRQ 04 - 04 - Ik;kZoj.k Environment bZvkbZ, 402 173 23 206 EIA 402 173 23 206 fo|ky; izHkkx School Division Ldwy 94 94 Schools 94 94 - - Ckh,evks BMO Ckh,evks 05 05 BMO 05 05 - - 3.1 Environment Division 3-1 i;kZoj.k izHkkx Environment Division is operating scheme Ƈ i;kZoj.k izHkkx o"kZ 2007 ls i;kZoj.k lek?kkr fu/kkZj.k of Accreditation of Environment Impact ¼bZvkbZ,½ laxBuksa ds izR;k;u dh ;kstuk pyk jgk gS Assessment Consultant (EIA) Organizations since 2007 and the scheme has been made vkSj i;kZoj.k] ou ,oa tyok;q ifjorZu ea=ky; }kjk o"kZ mandatory by Ministry of Environment, Forest 2009 esa bl ;kstuk dks vfuok;Z cuk fn;k x;k gSA and Climate Change in the year 2009. *D]HWWH 1RWL¿FDWLRQ RQ VFKHPH RI Ƈ i;kZoj.k] ou ,oa tyok;q ifjorZu ea=ky; }kjk 3 ekpZ] "Accreditation of EIA Consultant 2016 dks tkjh ^^i;kZoj.k lek?kkr fu/kkZj.k ijke'kZnkrk Organization" issued on March 03, 2016 by Ministry of Environment, Forest and laxBu dk izR;k;u** dh ;kstuk laca/kh jkti= Climate Change. vf/klwpuk tkjh fd;k x;k gSA 7KLV LV WKH ¿UVW 6FKHPH RI 4&, ZKLFK Ƈ ;g D;wlhvkbZ dh izFke ;kstuk gS ftls dsaæ rFkk jkT; KDV EHHQ QRWL¿HG E\ *RYW RI ,QGLD ljdkjksa ds rgr fodklkRed ifj;kstukvksa dh xq.koŸkk to improve the quality and oversight of developmental projects under Central as vkSj fujh{k.k dk;Z esa lq/kkj ykus ds fy, Hkkjr ljdkj well as State Governments. }kjk vf/klwfpr fd;k x;k gSA 7KLVLPSOLHVWKDW&RQVXOWDQW2UJDQL]DWLRQ Ƈ bldk fufgrkFkZ ;g gS fd ns'k es fofHkUUk ifj;kstukvksa wishing to prepare and present EIA ds fy, i;kZoj.kh; vuqefr gsrq mUgsa lacaf/kr fu;ked reports to concerned regulatory agencies for environmental clearance of various ,tsafl;ksa dks izLrqr djus ds bPNqd ijke'kZnkrk laxBu projects in the country will have to be dks D;wlhvkbZ & ,u,chbZVh }kjk vfuok;Z :i ls necessarily accredited by QCI – NABET. izR;kf;r fd;k tkuk gksxkA

66 Quality Council of India Annual Report 2015 - 16

3.1.1 Performance of Environment Division (2015-16) 3-1-1 Ik;kZoj.k izHkkx dk izn’kZu ¼2015&16½ 103 assessments were done during the year 2015 -16 Ƈ Ok”kZ 2015&16 ds nkSjku 103 ewY;kadu fd, x, FksA DVVHVVPHQWVDUHWDUJHWIRU Ƈ Ok”kZ 2016&17 ds fy, 152 ewY;kadu yf{kr gSaA 3.1.2 EIA Workshop – April 25, 2015: A One- 3-1-2 bZvkbZ, dk;Z'kkyk & 25 vizSy] 2015 % ^i;kZoj.k Day workshop on ‘Environmental Impact Assessment: Challenges in India and lek?kkr fu/kkZj.k % Hkkjr esa pqukSfr;ka vkSj lek/kku* Way Forward’ was jointly organized by ij i;kZoj.k] ou ,oa tyok;q ifjorZu ea=ky; vkSj the Ministry of Environment, Forest and D;wlhvkbZ@,u,chbZVh }kjk 25 vizSy] 2015 dks Climate Change (MoEFCC) and the QCI/ NABET at Vigyan Bhavan, New Delhi foKku Hkou] ubZ fnYyh esa la;qä :i ls ,d&fnolh; on Apr 25, 2015. The workshop was dk;Z'kkyk vk;ksftr dh xbZA bl dk;Z'kkyk dk mn~?kkVu inaugurated by the Hon’ble Environment ekuuh; i;kZoj.k ea=h Jh izdk'k tkosM+dj us fd;k vkSj Minister Sh. Prakash Javadekar and was blesa ea=ky; ds ofj"B vf/kdkfj;ksa vkSj 300 ls Hkh DWWHQGHGE\VHQLRURI¿FLDOVRIWKH0LQLVWU\ and more than 300 delegates from the vf/kd fofHkUUk jkT;ksa] ls fo'ks"kK ewY;kadu lfefr;ksa] Expert Appraisal Committees from various m|ksx txr ds izfrfuf/k;ksa vkSj izR;kf;r bZvkbZ, states, industry and accredited EIA ijke'kZnkrkvksa us Hkkx fy;kA consultants.

Sh Prakash Javadekar, the then Hon’ble Minister of State (Independent Charge) for Environment, Forest and Climate Change, Govt of India addressing to participants during Environment Impact Assessment – Challenges in India and Way forward held on 25th April 2015 at Vigyan Bhawan

$ ERRNOHW QDPHG DV µ5HÀHFWLRQV¶ JLYLQJ Ƈ bl dk;Z'kkyk esa ;kstuk dh i`"BHkwfe] D;wlhvkbZ@,u,chbZVh background of the Scheme, role of QCI/ dh Hkwfedk] ;kstuk ds fodkl vkSj dk;kZUo;u es cuk, NABET, transparency maintained in j[kh xbZ ikjnÆ'krk] ;kstuk ds vkjaHk gksus ls ysdj vc developing and implementing the Scheme, quality of EIAs since the Scheme came into rd bZvkbZ, laxBuksa dh xq.koŸkk] ;kstuk ls fHkUUk&fHkUUk EHLQJEHQH¿WVWRGLIIHUHQWVWDNHKROGHUVIURP Hkkxhnkjksa dks izkIr ykHkksa dk fooj.k nsus okyh ^fj¶ysD'ku* the Scheme was released in Workshop. uked ,d iqfLrdk tkjh dh xbZA 5HYLVHG 9HUVLRQ RI 6FKHPH 9HUVLRQ Ƈ ;kstuk ds la’kksf/kr laLdj.k] dk vukoj.k 3 Tkwu 2015 launched in June 2015. dks gqvkA 6L[ 'D\ ZRUNVKRSV RQ 9HUVLRQ RI Ƈ ijke’[email protected]/kkjdksa ds fy, ns’k Hkj esa ;kstuk the Scheme being conducted across the country for Consultants/ Stakeholders ds laLdj.k 3 ij Ng 2 fnolh; dk;Z’kkyk,a twu & organized from June – July 2015. tqykbZ 2015 ds chp vk;ksftr gqbZA

Quality Council of India 67 Annual Report 2015 - 16

'D\:RUNVKRSIRU$VVHVVRUVFRQGXFWHG Ƈ laLdj.k 3 ij ewY;kadudrkZvksa ds fy, 3 fnolh; on Version 3 dk;Z’kkyk vk;ksftr dh xbZA 3.2 MSME Division 3-2 ,e,l,ebZ izHkkx MSME Sector is one sector which has ,e,l,ebZ ,d ,slk {ks= gS ftlesa jkstxkj ds maximum Employment opportunity. vf/kdre volj gSa ns'k ds fodkl vkSj Growth of MSME Sector is of immense importance for the growth of the country lkekftd&vkÆFkd fodkl ds fy, ,e,l,ebZ ds as well as for socio economic growth. fodkl dk vR;f/kd egRo gSA bl {ks= ds egRo dk Keeping in view the importance of the /;ku es j[krs gq, ,u,chbZVh fuEufyf[kr dk;Z{ks=ksa sector, NABET is playing a crucial role in improving the competitiveness of the esa dk;Z djds izHkkx dh izfr;ksxkRedrk dks c<+kus esa Division through working in the following egRoiw.kZ Hkwfedk fuHkk jgk gSA areas. a) Zero Defect Zero Effect Assessment d½ thjks fMQsDV thjks bQsDV ifjiDork Maturity Model ewY;kadu ekWMy b) Lean Manufacturing Competitiveness [k½ yhu fofuekZ.k izfrLi/kkZRedrk ;kstuk Scheme x½ ch,evks izR;k;u c) BMO Accreditation 3.2.1 Zero Defect Zero Effect Assessment 3-2-1 thjks fMQsDV thjks bQsDV ifjiDork Maturity Model ewY;kadu ekWMy Quality Council of India along with various Hkkjrh; xq.koÙkk ifj”kn us fofHkUu m|ksx ?kjkuksa vkSj Industry Chambers and OEMs has developed ZED Assessment Maturity Model. vksbZ,e dh lgk;rk ls thjks fMQsDV thjks bQsDV This is an integrated and holistic ifjiDork ewY;kadu ekWMy fodflr fd;k gSA &HUWL¿FDWLRQ 6\VWHP WKDW DFFRXQWV IRU ;g ,d ,dh—r ,oa lexz izek.ku iz.kkyh gS tks TXDOLW\ SURGXFWLYLW\ HQHUJ\ HI¿FLHQF\ SROOXWLRQ PLWLJDWLRQ ¿QDQFLDO VWDWXV mRikn vkSj fofuekZ.k izfØ;k nksuksa ds fMtkbu vkSj human resource and technological depth vkbZihvkj lfgr xq.koŸkk] mRikndrk] ÅtkZ n{krk] including design and IPR both in product DQGSURFHVVRIPDQXIDFWXULQJ7KHEHQH¿WV iznw"k.k dk 'keu] foŸkh; fLFkfr] ekuo lalk/ku vkSj include credible recognition of the industry izkS|ksfxdh; xgurk dk fglkc j[krh gSA blds ykHkksa for international customers seeking investment in India; Streamlined operations esa Hkkjr esa fuos'k pkgus okys vUrjjk"Vªh; miHkksäkvksa and lower costs, superior quality, reduced gsrq m|ksx dh fo'oluh; ekU;rk( ?kkVk vLohdj.k rejection and higher revenues; Increased vkSj mPp jktLo( vfrfjä jkstxkj l`tu ds vfrfjä HQYLURQPHQWDO VRFLDO EHQH¿WV EHVLGHV additional employment generation. c<+s gq, i;kZoj.kh; vkSj lkekftd ykHk 'kkfey gSaA 3.2.2 ZED National Pilot Project 3-2-2 t+sM jk”Vªh; ik;yV ifj;kstuk 3LORW3URMHFWFRPSOHWHGLQ-DQXDU\UHSRUW Ƈ ik;yV ifj;kstuk tuojh 2016 esa iwjh dh xbZ( released in February 2016 fjiksVZ Qjojh 2016 esa tkjh dh xbZ 5DWLQJ JLYHQ WR D WRWDO 060(V Ƈ jsfVax dqy 64 ,e,l,ebZ ds fy, nh xbZ ¼Lo.kZ % 1] (Gold: 1, Silver: 2, Bronze: 15, No Rating: 46). jtr % 2] dkaL; % 15] jsfVax la- % 46½A =(' &HOOV FUHDWHG 0$&( $VKRN Ƈ 11 ts+M izdks”Bksa dk l`tu ¼,e,lhbZ] v’kksd ysySaM] Leyland, IIA, Tata Chemicals, FICCI, NIQR, vkbZvkbZ,] VkVk dsfedYl] fQDdh] ,uvkbZD;wvkj] Thiagarajar University, Amity University, R;kxjktj ;wfuoflZVh] ,feVh ;wfuoflZVh] ihbZlh PEC University, Chitkara University, ALEAP) ;wfuoflZVh] fprdkjk ;wfuoflZVh] ,,ybZ,ih½A

68 Quality Council of India Annual Report 2015 - 16

DZDUHQHVV ZRUNVKRSV SDUWLFLSDQWV Ƈ 43 tkx:drk dk;Z’kkykvksa ¼1851 izfrHkkxh½ dks completed. iwjk fd;k x;kA 3.2.3 ZED at Make in India Week, Mumbai 3-2-3 esd bu bafM;k lIrkg esa t+sM] eqacbZ (February 13 to 18, 2016) ¼13 ls 18 Qjojh] 2016½ =(' 0DWXULW\ $VVHVVPHQW 0RGHO ZDV Ƈ showcased at the Make in India Week in eqacbZ esa esd bu bafM;k lIrkg esa ts+M ifjiDork Mumbai. ewY;kadu ekWMy dk izn'kZu fd;k x;k FkkA

Release of ZED Pilot Project during Make in India Week (February 13 to 18, 2016)

=(' 1DWLRQDO 3LORW 3URMHFW 5HSRUW ZDV Ƈ eqacbZ esa 15 Qjojh] 2016 dks esd bu bafM;k released by Shri Manohar Parrikar, lIrkg ds nkSjku Jh euksgj ifjZdj] ekuuh; j{kk ea=h] Hon’ble Minister of Defence; Smt. Nirmala Jherh fueZyk lhrkjeu] ekuuh; okf.kT; ,oa m|ksx Sitharaman, Hon’ble Minister of State (I/C) jkT; ea=h ¼Lora= izHkkj½( Jh vfHkrkHk dkar] lfpo for Commerce & Industry; Shri Amitabh Kant, Secretary DIPP; Shri Ashok Lavasa, MhvkbZihih( Jh v'kksd yoklk] lfpo i;kZoj.k ,oa Secretary M/o Environment, Forest & tyok;q ifjorZu ea=ky;] Jh dqekj eaxye fcM+yk] Climate Change; Shri Kumar Mangalam v/;{k&vkfnR; fcjyk lewg( Jh ekÆVu yqanLVsV] v/;{k Birla, Chairman-Aditya Birla Group; Mr. Martin Lundstedt, President & CEO of ,oa lhbZvks] oksYoks xzqi vkSj MkW- vkj-ih Çlg] D;wlhvkbZ Volvo Group and Dr. R. P. Singh, Secretary ds egklfpo }kjk jk"Vªh; ts+M ik;yV ifj;kstuk fjiksVZ General of QCI on February 2015, 2016 tkjh dh xbZA during the Make in India Week at Mumbai. Ƈ ts+M ds LVkWy ij vkWVkseksckby la?kVd] oL=] jlk;u] 7KH =(' 6WDOO ZDV WKURQJHG E\ YLVLWRUV comprising of MSMEs from various bysDVªkWfud] fo|qr la?kVd] [kk| izlaLdj.k vkSj dbZ sectors like: Automobile Components, vU; fofHkUUk {ks=ksa ls ,e,l,lbZ,l ds cgqr ls Textiles, Chemicals, Electronics, Electrical n'kZdksa dk tekoM+k FkkA Components, Food Processing and many others. Ƈ ts+M ds LVkWy ij cSad] miHkksäk lkeku fofuekZrk 7KH =(' 6WDOO ZDV DOVR YLVLWHG E\ vkfn tSls cM+s laxBuksa ds izfrfuf/k Hkh vk, FksA representatives of large organizations from sectors like Banks, Consumer Goods Manufacturers etc. Ƈ ts+M ds ny us Ldwy vkSj dkWyst ds Nk=ksa] ftUgksaus 7KH=('7HDPLQWHUDFWHGZLWKPRUHWKDQ ts+M ekWMy ds leÖkus esa xgjh #fp fn[kkbZ] lfgr 3000 visitors at the ZED Stall for the dk;ZØe dh laiw.kZ vof/k ds nkSjku ts+M ds LVkWy duration of the event including School & ij 3000 ls vf/kd vkxarqdksa ls ckrphr dh vkSj College students who showed keenness in understanding the ZED Model. ekWMy ds ckjs esa tkudkjh nhA

Quality Council of India 69 Annual Report 2015 - 16

Hon’ble Minister of MSME, Shri Kalraj Mishra and Visit to the ZED Booth by Hon’ble Prime Minister, Shri Narendra Modi and his interaction with Chairman (QCI) Shri Adil Zainulbhai during Make in India Week. Shri K. K. Jalan, Secretary MSME, with the The PM was accompanied by Smt. Nirmala Sitharaman, Hon’ble Minister (I/C) ZED Team during Make in India Week for Commerce & Industry and the Swedish & Finnish Prime Ministers. 3.2.4 ZED at DefExpo 2016, GOA (March 28- 3-2-4 ts+M MsQ ,Dliks 2016] xksok ¼28&31 ekpZ] 31, 2016) 2016½ Participated in DefExpo 2016, Goa, Ƈ t+sM us j{kk izn’kZuh laxBu ¼MhbZvks½] j{kk ea=ky; organized by Defence Exhibition }kjk vk;ksftr MsQ ,Dliks 2016 esa Hkkx fy;k] Organization (DEO), Ministry of Defence, which was inaugurated by Shri Manohar ftldk mn~?kkVu Jh euksgj ifjZdj] Hkkjr ds j{kk ea=h Parrikar, Defence Minister of India. }kjk fd;k x;k FkkA QCI was the knowledge partner of DefExpo 2016. Ƈ D;wlhvkbZ fM,Q-,Dliks 2016 dk Kku Hkkxhnkj Fkk 7KH=('6WDOODWWUDFWHGYLVLWRUVFRPSULVLQJ Ƈ ts+M us j{kk fofuekZ.k vkSj O;kikj esa ‘kkfey ,e,l,ebZ of MSMEs & OEM representatives involved ds n’kZdksa vkSj vksbZ,e izfrfuf/k;ksa dks vius LVkWy ij in defence manufacturing and trading. vkdf”kZr fd;kA 7KH=('7HDPLQWHUDFWHGZLWKPRUHWKDQ Ƈ ts+M Vhe us lekjksg dh vof/k ds nkSjku ts+M LVkWy 1500 visitors at the ZED Stall for the ij 1500 ls vf/kd vkxarqdksa ds lkFk ckrphr dhA duration of the event.

Hon’ble Minister of Defence, Shri Manohar Parrikar, with the ZED Team during DefExpo, Goa

3.2.5 ZED National Rollout: - Ministry of 3-2-5 ts+M jk”Vªh; jksyvkmV % ,e,l,ebZ ea=ky; MSME is in the process of formulating ts+M ;kstuk ds fy, fn’kk funsZ’k rS;kj djus dh the guidelines for the ZED Scheme izfØ;k esa gSA 3.2.6 Lean Manufacturing Competitiveness 3-2-6 yhu fofuekZ.k izfrLi)kZRedrk ;kstuk Scheme NABET is functioning as National ,u,chbZVh ,e,l,ebZ ea=ky; iquZfu/kkZfjr yhu Monitoring and Implementing Unit fofuekZ.k izfrLi)kZRedrk ;kstuk ds fy, jk"Vªh; (NMIU) for up-scaled version of Lean fuxjkuh ,oa dk;kZUo;u bdkbZ ¼,u,evkbZ;w½ ds :i Manufacturing Competiveness Scheme esa dk;Z dj jgk gSA bl ;kstuk dk mÌs'; yhu VwYl

70 Quality Council of India Annual Report 2015 - 16

of Ministry of MSME. The scheme aims at o rduhd ds dk;kZUo;u ds tfj, ,e,l,ebZ dks enabling MSME’s for elimination of non- ukWu&osY;w ,MsM dk;Zdykiksa dks lekIr djus esa value-added activities, resulting in a more “lean,” competitive, agile, cost reduction, l{ke cukuk gSA ftlds QyLo:i ;g ,d T+;knk cycle time reduction, “waste” minimization, ^^yhu**] izfr;ksxh] pqLr] ykxr esa dVkSrh] lkbdy and be market-responsive company through Vkbe fjMD'ku] ^^vif'k"V** U;wuhdj.k okyh vkSj implementation of Lean Tools and Techniques. cktkj ds izfr vuqfØ;k'khy daiuh cu ldsA

Sr. Director, NABET addressing participants during Lean Awareness program held at New Delhi

Till now NABET has formulated 150 clusters vc rd ,u,chbZVh us 150 DyLVj fTk;ksxzkfQdYl Geographical Reach of Clusters (State jhp vkWQ DyLVlZ ¼jkT; vkSj la?k jkT; {ks= and UT Covered: 15) and has conducted 250 awareness programs under the lfEefyr % 15½ cuk, gSa vkSj bl ;kstuk ds rgr scheme. Total 27 sectors have been covered 250 tkx:drk dk;ZØe vk;ksftr fd, gSaA dqy wherein Automobile, Engineering, Garment 27 {ks=ksa dks doj fd;k x;k gS ftuesa vkWVkseksckby] and Textile are the major sectors where bathfu;Çjx] oL= ,oa ifj/kku cM+s {ks= gSa tgka maximum clusters have been formed. vf/kdre DyLVj cuk, x, gSaA

NABET has signed an MOU with IDBI ,u,chbZVh us iSu bafM;k vk/kkj ij ,LØks [kkrk [kksyus Bank for opening of Escrow Account ds fy, vkbZMhchvkbZ cSad ds lkFk ,d leÖkkSrk on PAN India basis which is one of the Kkiu ij gLrk{kj fd, gSa tks fd bl ;kstuk ds rgr requirements under the scheme. ,d t:jh dne gSA 3.2.7 LEAN and ZED Team at Festival of Innovation 3-2-7 yhu ,oa ts+M ny jk"Vªifr Hkou] ubZ fnYyh esa Week at Rashtrapati Bhawan, New Delhi vk;ksftr uoizorZu lIrkg mRlo esa Lean and ZED Team Participated in yhu ,oa ts+M ny us uoizorZu lIrkg ¼12 ekpZ ls Festival of Innovation Week (from 19 ekpZ] 2016 rd½ mRlo esa Hkkx fy;k ftldh 12th March to 19th March, 2016) being 17-03-2016 dks yhu ,oa ts+M ;kstukvksa dh izn'kZu hosted at Rashtrapati Bhawan, New ds fy, jk"Vªifr Hkou] ubZ fnYyh esa estckuh dh Delhi on 17.03.2016 to showcase the tk jgh gSA ;g ,d vfr egRoiw.kZ ?kVuk gS ftlesa

Quality Council of India 71 Annual Report 2015 - 16

/HDQDQG=('6FKHPHV7KLVLVDÀDJVKLS ,e,l,ebZ ea=ky; dh lHkh ;kstukvksa dh {kerk dk event which is expected to showcase the izn'kZu fd, tkus dh vk'kk gSA potential of all Ministry of MSME Schemes.

=('DQG/HDQ7HDPZLWK'& 060( RI¿FLDOVGXULQJ CEO, NABET interacting with Hon’ble Minister of MSME, Festival of Innovation Week ( from 12th March to 19th Shri Kalraj Mishra during Festival of Innovation Week March 2016) being hosted at Rashtrapati Bhawan, ( from 12th March to 19th March 2016) being hosted at New Delhi at QCI counter Rashtrapati Bhawan , New Delhi at QCI counter

3.2.8 BMO Accreditation 3-2-8 ch,evks izR;k;u The objective of this accreditation scheme bl izR;k;u ;kstuk dk mÌs'; ch,evks,l ds chp is to establish a standard of organizational laxBukRed l{kerk dk ekud LFkkfir djuk gS vkSj competency amongst the BMOs, at the same lkFk gh ljdkj] cSadksa] cM+s [kjhnkjksa] jk"Vªh; vkSj time enabling a mechanism for government, vUrjjk"Vªh; ,tsafl;ksa ds fy, csgrj fu"iknudrkZ banks, large buyers, national and international ch,evks,l ds lkFk Hkkxhnkjh djus ds fy, ,d agencies to partner with better performing l{ke ra= cukuk gSA ;g izR;k;u ch,evks,l dks BMOs. The Accreditation will help the muds mÌs';ksa] lalk/kuksa] dk;ZØe] izfØ;kvksa vkSj BMOs to assess its objectives, resources, dk;Zfof/k;ksa] miyfC/k;ksa vkSj lqÖkkoksa ds fu/kkZj.k rFkk program of work, processes and procedures, vf/kd izHkkoh o la/kkj.kh; igyksa ds fy, ;kstuk achievements and impacts and plan for more cukus esa ennxkj gksxkA effective and sustainable initiatives. flMch] ,u,chbZVh ls lhfer vof/k ds fy, izR;k;u SIDBI has agreed to reimburse 50% fees pkgus okys ch,evks dh 50 izfr'kr 'kqYd dh of BMO seeking accreditation from NABET izfriwÆr djus ij lger gks x;k gSA for limited period. vc rd ,u,chbZVh us 5 ch,evks,l dks izR;k;u Till now NABET has granted accreditation to 5 BMOs and more than 20 BMOs are in iznku fd;k gS vkSj 20 ls Hkh vf/kd ch,evks process of applying for accreditation. izR;k;u ds fy, vkosnu djus dh izfØ;k esa yxs gSaA

BMO Workshop at Chennai

72 Quality Council of India Annual Report 2015 - 16

3.3 Formal Education Excellence Division 3-3 vkSipkfjd f'k{kk mR—"Vrk izHkkx ¼,QbZbZMh½ (FEED) 7KHFEED (Formal Education Excellence Ƈ iwoZ esa Ldwy izHkkx ds :i esa tkuk tkus okyk Division), earlier known as School ,QbZbZMh ¼vkSipkfjd f'k{kk mR—"Vrk izHkkx½ xq.koŸkk Division, has been granting accreditation to Schools based on Accreditation Ldwy 'kklu ds fy, izR;k;u ds vk/kkj ij Ldwyksa Standard for Quality School Governance. dks izR;k;u iznku djrk jgk gSA )RUPDO (GXFDWLRQ ([FHOOHQFH 'LYLVLRQ LQ Ƈ vkSipkfjd f'k{kk mR—"Vrk izHkkx us Ldwyksa ds its pursuit of improving the performance of dk;Zfu"iknu es lq/kkj ykus vkSj vke yksxksa rd schools and reaching the masses has now igqapus ds vius iz;kl esa vc xq.koŸkk Ldwy 'kklu initiated the process of accreditation of &HUWL¿FDWLRQ%RGLHVIRUJUDQWRIDFFUHGLWLQJ gsrq izR;k;u ekud ij vk/kkfjr Ldwyksa ds izR;k;u schools based on Accreditation Standard ds fy, izek.ku fudk;ksa ds izR;kiu dh izfØ;k vkjaHk for Quality School Governance. dh gSA )RUPDO(GXFDWLRQ([FHOOHQFH'LYLVLRQKDV Ƈ vkSipkfjd f'k{kk mR—"Vrk izHkkx us nqcbZ] eLdV esa spread its wing Internationally by way of Ldwyksa dks izR;k;u iznku djds vUrjjk"Vªh; Lrj ij granting accreditation to Schools in Dubai, vius nk;js dks O;kid cuk;k gSA Muscat. )RUPDO (GXFDWLRQ ([FHOOHQFH 'LYLVLRQ Ƈ vkSipkfjd f'k{kk mR—"Vrk izHkkx xq.koŸkk Ldwy 'kklu organizes different workshops for ds fy, izR;k;u ekud ds izfr tkx:drk vkSj leÖk creating awareness and understanding of fodflr djus ds fy, vyx&vyx dk;Z'kkykvksa Accreditation standard for Quality School Governance. dk vk;kstu djrk gSA 5HFHQWO\ DORQJ ZLWK 1DWLRQDO &RXQFLO Ƈ gky gh esa ,u,chbZVh us jk"Vªh; rduhdh f'k{kk ifj"kn for Technical Education (NCTE), ¼,ulhVhbZ½ ds lkFk ns'k Hkj esa lHkh f'k{kd f'k{k.k NABET has undertaken the work for laLFkkuksa ¼VhbZvkbZ,l½ dh osclkbV dh bZ&ekWuhVÇjx e-monitoring of websites of all Teachers vkSj lHkh fMIyksek ikB~¸kØeksa ds izR;k;u dk dk;Z Education Institute (TEI)s across India and accreditation of all diploma courses. 'kq: fd;k gSA bl lanHkZ esa] D;wlhvkbZ us f'k{kd f'k{kk In this context, QCI signed MoU with {ks= esa ^xq.koŸkk vk'oklu* vkSj ^xq.koŸkk iqf"V* mUeq[k the aim of working together in areas {ks=ksa esa feydj dk;Z djus ds mÌs'; ls leÖkkSrk Kkiu leading to ‘Quality Assurance’ and Quality ij gLrk{kj fd, gSa tSls & f'k{kd izf'k{k.k laLFkkuksa Sustenance’ in the Teacher Education dh bZ&ekWuhVÇjx djuk] f'k{kd izf'k{k.k laLFkkuksa Sector viz. to e-monitor the Teacher }kjk pyk, tk jgs dk;ZØeksa dks izR;kf;r djuk] Training Institutes, to accredit programs tkx:drk dk;Z'kkykvksa dk vk;kstu djuk] loksZŸke being run by Teacher Training Institutes, organizing awareness workshops, sharing dk;Z i)fr;ksa dk vknku&iznku djuk] f'k{kd of best practices, research activities for f'k{k.k laLFkkuksa@f'k{kdksa@lg;qä Hkkxhnkjksa ds chp fostering quality assurance among teacher xq.koŸkk vk'oklu izksRlkfgr djus ds fy, vuqla/kku education institutes /teachers/associated dk;Zdyki djukA bl leÖkkSrk Kkiu ij D;wlhvkbZ stakeholders. This MoU was signed vkSj ,ulhVhbZ ds chp 6 tuojh] 2016 dks gLrk{kj th between QCI and NCTE on 6 January, fd, x, FksA 2016.

Quality Council of India 73 Annual Report 2015 - 16

Shri Vipin Sahni, CEO, NABET and Mrs. Madhu Ahluwalia, Signing of MoU between QCI & NCTE Advisor visiting school in Dubai 3.4 Skill Division 3-4 dkS’ky izHkkx 6NLOO&HUWL¿FDWLRQ 3-4-1 dkS'ky izek.ku 6NLOO &HUWL¿FDWLRQ 'LYLVLRQ KDV ODXQFKHG dkS'ky izek.ku izHkkx us vkbZ,lvks 17024 ds the scheme of Accreditation of Personnel vk/kkj ij dkÆed izek.ku fudk;ksa ds izR;k;u dh &HUWL¿FDWLRQ %RGLHV EDVHG RQ ,62 ;kstuk vkjaHk dh gSA dkÆedksa dk izek.ku] m|ksxksa 7KH FHUWL¿FDWLRQ RI 3HUVRQQHO ZRXOG KHOS WKH dks LVkQ ds izf'k{k.k ds fy, 'kq:vkrh fuos'kksa ds industries in hiring personnel with relevant skill cxSj] laxr dkS'ky o l{kerkvksa okys dkÆedksa dks sets and competencies without initial investments fu;qä djus esa ennxkj gksxkA bl izek.ku us Hkkjr WRWUDLQWKHVWDII7KLVFHUWL¿FDWLRQKDVHYLQFHG interest from Conformity Assessment Bodies vkSj fons'kksa esa vuq:irk fu/kkZj.k fudk;ksa ls #fp (CAB)s in India and abroad. fn[kkbZ gSA

,62,(&&HUWL¿FDWLRQ of Persons- Awareness Training , conducted for internal staff by QCI- NABET on 10th August 2015 at NABET 2I¿FH7KHSURJUDPZDVDGGUHVVHG by Dr. Vijay Krishna from American National Standard Institute (ANSI), Washington, DC, USA.

3.4.2 Skill Training 3-4-2 dkS’ky izf'k{k.k NABET Skill Training Division is closely ,u,chbZVh dkS’ky izf’k{k.k izHkkx ljdkjh vkSj futh working with Directorate General of Training vkS|ksfxd izf’k{k.k laLFkkuksa dks ekU;rk nsus ds fy, (DGT), Ministry of Skill Development and izf’k{k.k egkfuns’kky; ¼Mh- th- Vh-½] dkS’ky fodkl Entrepreneurship for grant of Accreditation to Government and Private Industrial vkSj m|ferk ea=ky; ds lkFk fudVrk ls dk;Z Training Institutes. NABET Accreditation dj jgk gSA ,u,chbZVh izR;k;u vkS|ksfxd izf’k{k.k IRUPV WKH EDVLV IRU DI¿OLDWLRQ RI ,QGXVWULDO laLFkkuksa dh lac)rk ds fy, vk/kkj cukrk gSA Training Institutes. vc rd ,u,chbZVh us 4000 vkS|ksfxd izf'k{k.k Till now NABET has granted accreditation laLFkkuksa vkbZVhvkbZ dks izR;k;u iznku fd;k gSA o"kZ to 4000 ITIs. In the year 2015- 16 more 2015&16 esa 1700 ls vf/kd vkS|ksfxd izf'k{k.k

74 Quality Council of India Annual Report 2015 - 16

than 1700 Industrial Training Institutes laLFkkuksa ¼vkbZVhvkbZ½ dks izR;k;u vkSj lao/kZu iznku (ITIs)have been granted accreditation and fd;k x;k gSA ;g Hkh mYys[kuh; gS fd fjiksVZ dh vof/k $I¿OLDWLRQ,WLVDOVRPHQWLRQHGWKDWDWRWDO of 676 applications have been received for ds nkSjku ubZ vkbZVhvkbZ,l ds fy, dqy 676 vkosnu new ITIs during the period of report. izkIr gks pqds gSaA

In order to provide better service to ITIs, vkS|ksfxd izf'k{k.k laLFkkuksa ds csgrj lsok eqgS;k NABET has made the application system djkus ds fy, ,u,chbZVh us vkosnu iz.kkyh dks online and is continuously improving vkWuykbu cuk fn;k gS vkSj blds fujarj lq/kkj dj the same. Following new and improved jgk gSA software has been done. 'HWDLOV UHTXLUHG WR EH XSORDGHG IRU WRROV Ƈ VwYl vkSj e'khufj;ksa ds fy, viyksM ds fy, DQGPDFKLQHULHVKDVEHHQVLPSOL¿HG visf{kr C;kSjksa dks vklku cuk fn;k x;k gSA 0RUHHUJRQRPLFLQWHUDFWLYHDQGDSSHDOLQJ Ƈ OksclkbV dh vf/kd lqfo/kktud] ijLij laoknkRed looks of the website. vkSj vkd”kZd cukoVA 6LPSOL¿HGSURFHVVRIGRFXPHQWVXSORDGLQJ Ƈ nLrkostksa ds viyksfMax vkSj tkap djus dh ljyhÑr and checking izfØ;kA 'DVKERDUGIRUSUHVHQWDWLRQRIFRQVROLGDWHG Ƈ lHkh fgr/kkjdksa ds fy, lesfdr tkudkjh dh izLrqfr information to all stakeholders. ds fy, MS’kcksMZA $XWRPDWHG5HSRUWVDQG5HFRPPHQGDWLRQ Ƈ Lopkfyr fjiksVZ vkSj vuq’kalk cukukA generation 'DVKERDUG IRU 4&, DGPLQ ORJLQ IRU TXLFN Ƈ vkbZVhvkbZ fLFkfr dh Rofjr leh{kk ds fy, D;wlhvkbZ review of ITI status iz’kklfud ykWfxu ds fy, MS’kcksMZ 0RGHO ,7, &' LV EHLQJ FUHDWHG IRU PDMRU Ƈ izeq[k O;kikjksa ds fy, ekWMy vkbZVhvkbZ lhMh cukbZ trades. tk jgh gSA 3.5 MEMBERSHIP of PAC 3-5 ih,lh dh lnL;rk 1$%(7 LV QRZ D PHPEHU RI 3DFL¿F ,u,chbZVh vc iz’kkar izR;k;u fuxe ¼ih,lh½ dk Accreditation Cooperation (PAC). It signed ,d lnL; gSA blesa 18 twu 2015 dks bl vk’k; an MoU to this effect on June 18, 2015. ds fy, ,d le>kSrk Kkiu ij gLrk{kj fd, x,A

Dr. R.P. Singh, SG, QCI and Shri Vipin Sahni, CEO, NABET during Signing of MoU for PAC Membership

3.6 International Visits 3-6 varjjk”Vªh; nkSjs $FRQVROLGDWHGWDEOHRI,QWHUQDWLRQDORI¿FLDO ,u,chbZVh ds vf/kdkfj;ksa }kjk fd, x, vkf/kdkfjd YLVLWVXQGHUWDNHQE\WKHRI¿FHUVRI1$%(7 varjjk”Vªh; nkSjksa dh ,d lesfdr rkfydk %

Quality Council of India 75 Annual Report 2015 - 16

Purpose 1DPHRIWKH2I¿FLDOV vf/kdkjh dk uke vkSj nkSjs dh nkSjs dk mís’;@ Date of of visit / & inuke frfFk dk;ZØe esa Hkkx Visit Programme Designation attended fy;k 0U9LSLQ6DKQL Ƈ Jh fofiu lkguh] lhbZvks] 18&24 vEcslMj Ldwy] nqcbZ CEO, NABET Assessment of April 18- ,u,chbZVh vizSy dk vkdyu 0V0DGKX Ambassador 24, 2015 Ahluwalia, Advisor, School, Dubai. Ƈ lqJh e/kq vgyqokfy;k] 2015 NABET lykgdkj] ,u,chbZVh ASQ Jh fofiu lkguh] lhbZvks] 1&9 Ukk’kfoys] ;w,l, esa Mr. Vipin Sahni, CEO, May 1-9, Conference ,u,chbZVh ebZ] ,,lD;w lEesyu NABET 2015 2015 at Nashville, USA 2015 2015 PAC Meeting Mr. Vipin Sahni, CEO, June 14- Jh fofiu lkguh] lhbZvks] 14&20 Jh yadk] dksyacks esa in Colombo, Sri NABET 20, 2015 ,u,chbZVh twu ih,lh cSBd Lanka 2015 Mr. Vipin Sahni, CEO, PTB Training/ NABET PAC Jh fofiu lkguh] lhbZvks] 13&18 lsykuxksj] eysf’k;k esa Cdr.Jagmohan Singh October (Training on Bhogal, Sr. Director, 13-Octo- ISO 71021, ,u,chbZVh vDVwcj ihVhch izf’k{k.k@ih,lh NABET ber 18, ISO 14001 dekaMj txeksgu flag Hkksxy] 2015 ¼vkbZ,lvks 71021] 2015 and ISO 9001) ofj- funs’kd] ,u,chbZVh vkbZ,lvks 14001 Ms.Madhu Ahluwalia, at Selangor, vkSj vkbZ,lvks 9001 Advisor, NABET Malaysia lqJh e/kq vgyqokfy;k lyk- ij izf’k{k.k½ Octo- gdkj] ,u,chbZVh ber 31, IAF-ILAC Mr.Vipin Sahni, CEO, 2015- Annual Jh fofiu lkguh] lhbZvks] 31 feyku] bVyh esa vk- NABET Novem- Meetings at ,u,chbZVh vDVwcj bZ,,Q & vkbZ,y,lh ber 6, Milan, Italy 2015 & okf”kZd cSBd 2015 6 uoacj 2016 IAF-ILAC March 2015 Mid-Term Mr.Vipin Sahni, CEO, 29, 2016 Meetings at Jh fofiu lkguh] lhbZvks] 29 ekpZ] ÝSadQVZ] teZuh esa NABET – April 4, Frankfurt, 2016 ,u,chbZVh 2016 & 2016 vkbZ,,Q & Germany 4 vizSy vkbZ,y,lh e/;kof/k Workshop on 2016 cSBdsa Strengthening Institutions 14th -19th MkW- gfj izdk’k] la;qDr 14&19 tdkZrk] baMksusf’k;k esa Dr. Hari Prakash, Jt. offering May funs’kd] ,u,chbZVh ebZ mRikndrk ikB~;Øeksa Director, NABET Productivity 2015 Courses 2015 dks izLrkfor djus okyh Jakarta, laLFkkvksa ds lqn`<+hdj.k ij Indonesia dk;Z’kkyk

76 Quality Council of India Annual Report 2015 - 16

The National Board for Quality Promotion (NBQP) jk”Vªh; xq.koÙkk lao)Zu cksMZ ¼,uchD;wih½

4. The National Board for Quality Promotion is 4- jk"Vªh; xq.koÙkk lao)Zu cksMZ fofHkUu {ks=ksa tSls fofuekZ.k] engaged in promoting quality in various sectors like manufacturing, health, education, public LokLF;] f'k{kk] tu lsokvksa esa ,e,l,ebZ ,oa 'kkldh; VHUYLFHV ZLWK VSHFL¿F IRFXV RQ 060(V DQG lsokvksa ij fo'ks"k Qksdl lfgr fofHkUu {ks=ksa esa government services. This is done by promoting xq.koÙkk dks izksRlkgu nsus esa layXu gSA ;g xq.koÙkk application of quality management concepts, izca/ku ladYiukvksa] lk/kuksa vkSj rduhdksa ds vuqiz;ksx tools and techniques enabling industry to }kjk fd;k tkrk gS rkfd m|ksx dks xq.koÙkk izfrLi/ improve quality competitiveness and also empowering citizens through dissemination of kkZRed c<+kus esa l{ke cuk;k tk lds vkSj mPp xq.koÙkk information of good quality practices so that izFkkvksa dh lwpuk ds izlkj ds ek/;e ls ukxkfjdksa dk they demand quality from service providers. The l'kDrhdj.k fd;k tk ldsA cksMZ dks Hkkjr ljdkj Board is also entrusted with the responsibility ds jk"Vªh; xq.koÙkk vfHk;ku dk;ZØe dh ftEesnkjh Hkh of implementing the National Quality Campaign lkSaih xbZ gS] tks vkS|ksfxd uhfr rFkk lao)Zu foHkkx Program of Govt. of India which is carried out through the grants-in-aid received from Dept. ¼MhvkbZihih½ ls izkIr lgk;rk vuqnku ds ek/;e ls of Industrial Policy and Promotion (DIPP). The fd;k tkrk gSA cksMZ }kjk dh xbZ izeq[k xfrfof/k;ka vkSj highlights of the major activities and events dk;ZØe la{ksi esa vkxs iznku fd, x, gSaA carried out by the Board are summarized below. 4.1 National Quality Conclave 4-1 jk"Vªh; xq.koÙkk lEesyu 4.1.1 7KH1DWLRQDO4XDOLW\&RQFODYHLVWKHÀDJVKLS 4-1-1 jk"Vªh; xq.koÙkk lEesyu Hkkjrh; xq.koÙkk ifj"kn~ dk HYHQWRIWKH4XDOLW\&RXQFLORI,QGLD7KH¿UVW iz/kku vk;kstu gSA izFke lEesyu dk vk;kstu 2006 Conclave was held in 2006 and 10th edition esa fd;k x;k Fkk vkSj lEesyu dk 10oka laLdj.k lhjh of the Conclave was held on August 7 - 8, 2015 at Siri Fort Auditorium, New Delhi. Each QksVZ vkWfMVksfj;e] ubZ fnYyh esa 7&8 vxLr 2015 dks Conclave adopts a theme to inspire questions vk;ksftr fd;k x;k FkkA lEesyu esa gj o"kZ ç'uksa dks çsfjr that increase our undertaking of quality djus ds fy, ,d u;k fo"k; viuk;k tkrk gS ftlls practices in an innovative world and provide uohu nqfu;k esa xq.koÙkk laca/kh O¸kogkjksa dh gekjh le> direction for additional practical applications esa o`f) gksxh vkSj csgrj Hkfo"; dks vkdkj nsus ds fy, for shaping of better future. Surrounding the theme, the Conclave showcases innovative vfrfjä O;kogkfjd vuqç;ksxksa gsrq fn'kk feyrh gSA fo"k; services, programmes and practices that oLrq ds vkl ikl lEesyu esa uokpkjh lsokvksa] dk;ZØeksa support quality initiatives for the future. The vkSj izFkkvksa dks iznf'kZr fd;k tkrk gS tks Hkfo"; ds fy, Conclave acts as a platform for sharing new xq.koÙkk iz;klksa dks leFkZu nsrs gSaA ;g lEesyu u, fopkjksa ideas, and involves various stakeholders in dks ckaVus] rFkk lHkh i.k/kkfj;ksa dks gekjh vkfFkZd xfrfof/k;ksa active discussion about promoting quality in different sectors of our economic activities. ds fofHkUu {ks=ksa esa xq.koÙkk ds ckjs esa izksRlkgu vkSj leFkZu ikus esa 'kkfey gksus ds ,d eap ds :i esa dk;Z djrk gSA

The 2nd edition of the quality Best Practice Plenary-1 Session in progress with Dr Phyllida Travis WHO, Thomas Votsmeier being released at the 10th NQC DGQ, Dr. Anupam Sibal, Apollo Hospitals and Chairman QCI, Adil Zainulbhai

Quality Council of India 77 Annual Report 2015 - 16

4.1.2 The 10th National Quality Conclave had 4-1-2 10oha jk"Vªh; xq.koŸkk lHkk dk fo"k; Fkk ^^Hkkjr as its theme “Creating an Ecosystem esa fo'o Lrjh; xq.koŸkk gsrq bdksflLVe rS;kj for World Class Quality in India”. The theme aimed to discuss the role of various djuk**A bl fo"k; dk mÌs'; Fkk&?kjsyw cktkj vkSj stakeholders for creation of necessary vUrjjk"Vªh; cktkj nksuksa ds fy, mRikn o lsokvksa ls Quality infrastructure as needed for lacaf/kr izR;k;u] izek.ku] fofu;eu vkSj ekudhdj.k $FFUHGLWDWLRQ &HUWL¿FDWLRQ 5HJXODWLRQ vis{kkvksa ds fy, vko';d] xq.koŸkk cqfu;knh

The Chief Guest Mr. Amitabh Kant addressing the Eminent Speakers, Chairman MSIL R.C. Bhargava and delegates in the Inaugural session. Dr. Devi Shetty, Chairman Narayana Group of Hospitals

78 Quality Council of India Annual Report 2015 - 16

4.1.4 Pre Conclave Seminars 4-1-4 lHkk iwoZ laxksf"B;ka )RU WKH ¿UVW WLPH WZR 3UH&RQFODYH igyh ckj] lHkk ls iwoZ nks laxksf"B;ksa dk 06 vxLr] Seminars were held on August 06, 2015 at India Habitat Centre, New Delhi. The 2015 dks bafM;k gsfcVsV lsaVj] ubZ fnYyh esa vk;kstu ¿VW VHPLQDU IRFXVVHG RQ ³3HUIRUPDQFH fd;k x;kA izFke laxks"Bh ^^LokLF; ns[k&Hkky es Excellence in Healthcare” and the second fu"iknu mR—"Vrk** vkSj nwljh laxks"Bh ^^f'k{kk esa on “Performance Excellence in Education”. The discussions were based around the fu"iknu mR—"Vrk** ij dsafær dhA ppkZ,a ckfYMªt Baldridge Business Excellence Model. The fct+usl ,Dlhysal ekWMy ij vk/kkfjr FkhaA laxksf"B;ka seminars were conducted in collaboration ,,lD;w ds lg;ksx ls vk;ksftr dh xbZ vkSj nksuksa with ASQ and both the sessions were laxksf"B;ksa esa LokLF; ns[k&Hkky vkSj f'k{kk {ks=ksa ls very well attended by delegated from the healthcare and education sectors. izfrfuf/k;ksa us cM+h la[;k esa Hkkx fy;kA

SG QCI, Dr. R.P Singh addressing the delegates Dr. Micky Roberts, Director Performance Management, Dept. of Health, TN, USA addressing the delegates while Paul Grizzell Consultant USA is looking on. 4.1.5 The 11th National Quality Conclave has 4-1-5 ubZ fnYyh esa 19&20 vxLr] 2016 dks gksVy yh EHHQ ¿QDOL]HG WR EH KHOG RQ $XJXVW esfjfM;u esa vk;ksftr fd, tkus okys 11osa jk”Vªh; 20, 2016 at Hotel Le-Meridien, New Delhi. The theme is “Improving Quality xq.koÙkk lEesyu dks vafre :Ik fn;k x;k FkkA bldk for our 125 crore Citizens”. The theme ‘kh”kZd ^^gekjs 125 djksM+ ukxfjdksa ds fy, xq.koÙkk will discuss the need to create a Quality- esa lq/kkj** gSA bl fo"k; ds vUrxZr gekjs ukxfjdksa based foundation for achieving the goals ds thou Lrj esa lq/kkj ykus okys la/kkj.kh; fodkl of Sustainable Development leading to ds y{;ksa dks gkfly djus ds fy, xq.koŸkk vk/kkfjr improvement of the Quality of life of our Citizens. Like all previous conclaves, izfr"Bku cukus dh t:jr ij ppkZ gksxhA fiNyh the 11th National Quality Conclave will lHkh lHkkvksa ds leku 11oha jk"Vªh; xq.koŸkk lHkk esa have several International and National dbZ vUrjjk"Vªh; vkSj jk"Vªh; oäk 'kkfey gksaxs tks speakers addressing the various sessions ljdkj esa fu.kZ; dŸkkZvksa vkSj vkS|ksfxd uk;dksa ds along with decision makers from Govt. and lkFk fofHkUUk l=ksa dks lacksf/kr djsaxsA Industrial Leaders. 4.2 QCI-DL Shah Quality Awards 4-2 D;wlhvkbZ & Mh ,y 'kkg xq.koÙkk iqjLdkj 4.2.1 The QCI-DL Shah Quality Awards have 4-2-1 D;wlhvkbZ & Mh ,y 'kkg iqjLdkj xq.koÙkk iz;klksa been instituted with a view to promote ds ek/;e ls fu"iknu esa lq/kkj dh tkx#drk dks awareness that performance improvement through quality initiatives is an important c<+kok nsus ds fopkj ls LFkkfir fd, x, gSa tks ,d element for gaining a competitive edge. izfrLi/kkZRed Lrj ikus dk ,d egRoiw.kZ rRo gSA bl The Award recognizes successful projects iqjLdkj esa ,d laxBu dh lQy ifj;kstukvksa dks of an organization that have resulted in continuous improvement of products and/ ekU;rk nh tkrh gS] ftuesa mRikn vkSj@;k lsokvksa esa

Quality Council of India 79 Annual Report 2015 - 16

or services, better and effective operations fujarj lq/kkj gksrk gS] csgrj vkSj izHkkoh izpkyu ds as well as increased customers/ stakeholders satisfaction. lkFk xzkgd @ i.k/kkjh larqf"V c<+rh gSA

4.2.2 During the period, the 9th cycle of Award was 4-2-2 bl vof/k ds nkSjku 9osa pØ ds iqjLdkjksa dh ?kks"k.kk announced and a total of 104 applications dh xbZ Fkh vkSj dqy 104 vkosnu izkIr gq, Fks] ftu were received which underwent a well laid down procedure of project document ij ifj;kstuk izys[ku leh{kk] ifj;kstuk izLrqrhdj.k review, project presentation and site vkSj LFky vkdyu dh fof/kor~ fu;r izfØ;k dh xbZA assessment. The applications were received from various sectors like public ;s vuqiz;ksx fofHkUu {ks=ksa ls izkIr gq, tSls lkoZtfud sectors, large manufacturing, small {ks=] fo'kky fofuekZ.k] NksVs fofuekZ.k] cM+s vLirky] manufacturing, large hospitals, small hospitals, IT/ITes, Financial Institutes, NksVs vLirky] vkbZVh @ vkbZVhbZ,l] foÙkh; laLFkku] education and government. A total of f'k{kk vkSj ljdkjA dqy 27 ifj;kstukvksa dks rhu 27 projects received awards in three categories (Platinum, Gold, and Silver) Js.kh ¼IysfVue] Lo.kZ vkSj jtr½ esa iqjLdkj izkIr gq,] which were distributed during the 10th ftUgsa 10osa jk"Vªh; xq.koÙkk lEesyu ds nkSjku ckaVk National Quality Conclave. The award winning companies and their projects are x;k FkkA iqjLdkj thrus okyh daifu;ka vkSj mudh listed below: ifj;kstuk,a uhps lwphc) gSa %

S. Organization PROJECT Award Ø- laxBu dk Ikfj;kstuk izkIr No Name NAME Received la- uke dk uke iqjLdkj 1 KIDNEY HOSPITAL Best of "A Study On Hospital 1 fdMuh gkWfLiVy ,aM ^^, LVMh vkWu gkWfLiVy dYpj loZ- & LIFELINE Best Culture & Its impact On ykbQykbu esfMdy ,aM bV~l bEiSDV vkWu DokfyVh Js”Bre MEDICAL Award Quality Care." baLVhV~;w’ku ds;j** iqjLdkj INSTITUTIONS 2 "Strengthening The Platinum 2 QksfVZl ,LdkWV~Zl ^^LVªsfUFkfuax n is’ksaV ds;j Fkzq IysfVue Patient Care Through vkWfIVekbftax uflZax MkWD;wesaVs’ku** Optimizing Nursing FORTIS ESCORTS ^^Md Vw LVkWd lkbfdy Vkbe Documentation." "Duck fjMD’ku** to Stock Cycle Time Reduction.” 3 "Delivering Solutions Platinum 3 fooks gsYFkds;j lsfoax ^^fMyhofjax lkWY;w’kUl bu IysfVue VIVO HEALTHCARE in Healthcare ykbOl gsYFkds;j ,tqds’ku ,aM betsZalh SAVINGS LIVES Education &Emergency fjLiksal** Response." 4 "Determining the Platinum 4 us=/kke Lisf’kfyVh vkbZ ^^fMVfeZfuax n bdkWuksfed vkWMZj IysfVue Economic Order NETHRADHAMA gkWfLiVy DokfVVh QkWj is’ksaV QkbYl fon~ Quantity For Patient SUPERSPECIALITY dUVhU;wvl dkWLV fjMD’ku Files with Continuous EYE HOSPITAL izksxzke** Cost Reduction Programme." 5 "Quality Tools Applied Platinum 5 Hkkjrh QkmaMs’ku ^^DokfyVh VwYl ,IykbM Vw fjM~;ql IysfVue To Reduce And Recycle BHARTI ,aM fjlkbfdy osLV ,V lR; Waste At Satya Bharti FOUNDATION Hkkjrh vkn’kZ lhfu- lsds- Ldwy Adarsh SR.SEC School jkSuh] yqf/k;kuk Rauni, Ludhiana." 6 uksfd;k lksY;w’ku ,aM ^^,l,eVh izkslsl DokfyVh bEizwoe- IysfVue 6 NOKIA SOLUTION "SMT Process Quality Platinum & NETWORK INDIA Improvement And usVodZ bafM;k izkbosV saV ,aM dSfiflVh vkWfIVekbts’ku** PRIVATE LIMITED Capacity Optimization." fyfeVsM

7 "Dock To Stock Cycle Gold 7 Lkufeuk ^^MkWd Vw LVkWd lkbfdy Vkbe Lo.kZ SANMINA Time Reduction." fjMD’ku**

80 Quality Council of India Annual Report 2015 - 16

S. Organization PROJECT Award Ø- laxBu dk Ikfj;kstuk izkIr No Name NAME Received la- uke dk uke iqjLdkj

8 "To Increase Snorkel Gold 8 ,lj LVhy bafM;k fy- ^^Vw baØht+ LuksdsZy ykbQ vkWQ Lo.kZ EESAR STEEL life of Vessel at INDIA LTD osly ,V vkj,p & VkWc ck; RH-TOB BY 30%." 30 IkjlsaV** 9 KALYCITO Gold 9 dY;flVks baQksVsd izkbosV ^^bZ&vyVkZ** Lo.kZ INFOTECH PRIVATE “e-Alerta” LIMITED fyfeVsM 10 "Electronic Cheque Gold WIPRO APPLYING Clearance E-processing 10 foizks ,Iykbax FkkWV ^^bysDVªkWfud psd Dyh;jsal bZ&izk- Lo.kZ THOUGHT Time Reduction." slsflax Vkbe fjMD’ku** 11 "Clinical Audit Gold CHRISTIAN 11 fØf'p;u esfMdy ^^fDyfudy vkWfMV Lo.kZ Program-A Feeder MEDICAL COLLEGE izksxzke & , QhMj ,aM , ekWMy And a Model For The dkWyst osYyksj VELLORE QkWj n us’ku** Nation." 12 “Improving Quality Gold 12 Ckh,pbZ,y ^^bEizwfoax DokfyVh izkslsl bQsfD- Lo.kZ Process Effectiveness BHEL through integrated Vousl Fkzq baVhxzsVsM fj;y & Vkbe Real-Time Quality DokfyVh eSustesaV flLVe** Management System.” 13 "Reduction of Weld Gold HINDUSTAN Repair to 5% Level" 13 fgUnqLrku daLVªD’ku fMczqx<+] vle esa ^^cksxhchy Lo.kZ CONSTRUCTION in "Bogibeel Rail Cum daiuh fy- jsy de jksM fczt izkstsDV** esa COMPANT LTD Road Bridge Project" at ^^fjMD’ku vkWQ osYM fjis;j Vw Dibrugarh, Assam.” 5 ijlsaV ysoy** 14 HDFC STANDARD Gold "Persistency: A win-win 14 ,pMh,Qlh LVSaMMZ ykbQ ^^ijflLVsalh % , fou & fou QkWj Lo.kZ LIFE INSURANCE For All." COMPANY LIMITED ba’;ksjsal daiuh fyfeVsM vkWy**

15 "Intermediate Product Gold LUPIN LIMITED 15 ywfiu fyfeVsM ^^baVjehfM,V izksMDV ;hYM Lo.kZ Yield Improvement." bEizwoesaV 16 "Cost Saving Through Gold 16 ,uVhihlh fyfeVsM ^^dkWLV lsfoax Fkzw bEiksVZ lcLVh- LOk.kZ Import Substitution In NTPC LIMITED NTPC Sipat 660MW SC V~;w’ku bu ,uVhihlh flir 660 Boilers." esxkokWV ,llh ckW;ylZ** 17 "Enhancing Capacity Gold BENNETT Utilization by 35% 17 cSusV dksyeSu ,aM d- ^^,agkaflax dSfiflVh ;wfVykbts’ku Lo.kZ COLEMAN & Through Virtual fy- ,;jksyh ¼VhvksvkbZ½ ck; 35 ijlsaV Fkzq opqZvy CO.LTD.AIROLI(TOI) Integration." baVhxzs’ku** 18 DR. BHANUBEN Silver 18 MkW- Hkkuqcsu egsanz ukukoVh ^^VªkalQkWesZ’ku vkWQ xYlZ LVqMsaV~l jtr MAHENDRA “Transformation of girls’ NANAVATI students to empowered dkWyst vkWQ gkse lkbal Vw bEikoMZ flVhtUl** COLLEGE OF citizens.” HOME SCIENCE 19 "Transforming customer Silver 19 foizks chih,l DokfyVh ^^VªkalQkWfeZax dLVej ,Dlihfj;al jtr WIPRO BPS experience for UK's QUALITY TEAM Vhe QkWj ;wds fQDLM ykbu dLVelZ** Fixed Line Customers." 20 "To Reduce The Cost Silver 20 Uks’kuy baMLVªht ^^Vw fjM~;ql n dkWLV vkWQ iqvj jtr NATIONAL Of Poor Quality (Cost of INDUSTRIES DokfyVh ¼dksLV vkWQ QSfy;lZ½** Failures)." 21 t+k;yks isaV~l izk- fy-] ^^’ksM~l vkWQ buksos’ku** jtr 21 XYLO PAINTS PVT. Silver "Shades of Innovation" ubZ fnYyh LTD., NEW DELHI 22 JAGRAN Silver 22 tkxj.k izdk’ku fy-] ^^U;w isij osLV fjMD’ku** jtr "News Paper Waste PRAKASHAN LTD., Reduction." uks,Mk NOIDA

Quality Council of India 81 Annual Report 2015 - 16

S. Organization PROJECT Award Ø- laxBu dk Ikfj;kstuk izkIr No Name NAME Received la- uke dk uke iqjLdkj 23 "Physical Storage Of Silver NASA BRAIN AND 23 Ukklk czsu ,aM Likbu lsaVj ^^fQftdy LVksjst vkWQ QkbYl jtr Files In Medical Record SPINE CENTRE Department-An Easy & U;wjks & ds;j bu esfMdy fjdkWMZ fMikVZesaV & NEURO-CARE Accountable Method." ,u bth ,aM ,dkmaVscy eSFkM** 24 TATA "Enriching Competent Silver 24 VkVk dalYVsalh lfoZlst ^^,afjfpax dEisVsaV ekbUM & ÝkWM jtr CONSULTANCY Minds-Fraud SERVICES Detection.” fMVsD’ku** 25 J.K.FENNER(INDIA) "To Reduce Steam Silver 25 Tks- ds- Qsuj ¼bafM;k½ ^^Vw fjM~;ql LVhe dkWsLV** jtr LIMITED Cost" fyfeVsM 26 "Rationale For Silver Environment Monitoring BIOCON 26 Ckk;ksdkWu ^^js’kuy QkWj ,uko;uZesaV ekWfuVfjax jtr Locations Based On Risk Based Approach." yksds’kUl csLM vkWu fjLd csLM ,izksp 27 "Quality Improvement Silver & Standardization By DHARAMPAL 27 /keZiky lR;iky xzqi ^^DokfyVh bEizwoesaV ,aM LVSaM- jtr Quality Improvement SATYAPAL GROUP In The Line Cartoon fMZts’ku ck; DokfyVh bEizwoesaV Packaging." bu n ykbu dkVZu iSdsftax**

CEO NBQP, Sr. Advisor NBQP and Principal Counselor CEO NBQP, Sr. Advisor NBQP and Principal Counselor CII CII Mr. Anupam Kaul giving away the DL Shah Quality Mr. Anupam Kaul giving away Award at the 10 NQC the DL Shah Quality Award at the 10 NQC

4.3 Quality Research Centre 4-3 xq.koÙkk vuqla/kku dsan 4.3.1 The Quality Research Centre 4-3-1 Mh,y 'kkg U;kl ds lg;ksx ls vizSy 2013 was established in April-2013 in esa xq.koÙkk vuqla/kku dsanz LFkkfir fd;k x;k FkkA collaboration with DL Shah Trust. Currently, the focus of the Research orZeku esa vuqla/kku dsanz dk Qksdl f'k{kk vkSj Centre is to conduct quality related LokLF; ns[kHkky ds {ks= esa xq.koÙkk laca/kh v/;;uksa@ studies/surveys in the area of education and healthcare in order to understand losZ{k.kksa dk vk;kstu djus ij gS] rkfd bu {ks=ksa esa the major problems and constraints izeq[k leL;kvksa vkSj ck/kkvksa dks le>dj xq.koÙkk in these sectors in achieving quality. 6SHFL¿FDOO\WKH5HVHDUFK&HQWUHZLOO vftZr dh tk ldsA [kkl rkSj ij vuqla/kku dsanz esa study the process in the elementary vkjafHkd Ldwyh f'k{kk vkSj izkFkfed LokLF; dsanzksa school education and primary health centres to develop a methodology to dh izfØ;k dk v/;;u fd;k tk,xk rkfd izkFkfed improve quality of services in primary Ldwyksa vkSj izkFkfed LokLF; dsanzksa esa lsokvksa dh schools and primary health centres. &XUUHQWO\DSURMHFWFRQVLVWLQJRI¿YH xq.koÙkk esa lq/kkj dh fof/k dk fodkl fd;k tk ldsA Primary Schools is in progress and orZeku esa ikap izkFkfed Ldwyksa dks feykdj ,d

82 Quality Council of India Annual Report 2015 - 16

soon a project for Primary Health will ifj;kstuk izxfr ij gS vkSj tYn gh izkFkfed LokLF; be starting. ds fy, ,d ifj;kstuk ‘kq: dh tk,xhA

Hand washing session and street play for the school A project for Primary Health being launched at a children in the rural areas of Haryana. rural area of Haryana.

4.4 Celebration of Quality Month 4-4 xq.koÙkk ekg dk vk;kstu November is celebrated as Quality month uoacj ekg dks fo'o Hkj esa xq.koŸkk ekg ds :i esa euk;k worldwide. Quality Month celebration tkrk gSA xq.koŸkk ekg lekjksg laxBu vkSj lekt ds fy, highlights the importance of Quality for an xq.koŸkk ds egRo dks js[kkafdr djrk gSA jk"Vªh; xq.koŸkk organisation and also for the society. The National Board for Quality Promotion (NBQP) lao)Zu cksMZ ¼,uchD;wih½ us vius lHkh O;kolkf;d apart from requesting all its Professional lnL;ksa dks vius laxBuksa esa xq.koŸkk lao)Zu ij ;Fkksfpr Members to carry out appropriate activities dk;Zdyki djus dk vuqjks/k djus ds lkFk gh Lo;a dqN on Quality Promotion in their organisations, itself celebrated Quality month by organising dk;Zdyki vk;ksftr djds xq.koŸkk ekg euk;k] tSls & few activities like:- d½ fDot izfr;ksfxrk a) Quiz Competition [k½ fuca/k izfr;ksfxrk b) Essay Competition x½ Lyksxu izfr;ksfxrk c) Slogan Competition

Chairman NBQP, Mr. R. Mukundan addressing the delegates during seminar on Dec 4, 2015 at IHC New Delhi.

Apart from the above the board also mi;qZä ds vfrfjä] cksMZ us ^^5 ,l vkSj dSt+su ds organized a seminar on “Operational tfj, ljdkjh foHkkx esa izpkyukRed mR—"Vrk** ij Excellence in Govt. Department through 5S and Kaizen”. A large ,d laxks"Bh dk Hkh vk;kstu fd;kA cM+h la[;k esa number of Govt. departments along ljdkjh foHkkxksa vkSj ifj"kn ds lnL; 4 fnlEcj] with members of the council attended 2015 dks lk;adkyhu laxks"Bh esa mifLFkr FksA the evening seminar on Dec 4, 2105. The seminar was delivered by the ;g laxks"Bh dSts+u laLFkku ds laLFkkid funs'kd us

Quality Council of India 83 Annual Report 2015 - 16

Founder Director of Kaizen Institute vk;ksftr dh] tks jkT; ljdkj ¼xqtjkr ljdkj½ vkSj who is also the Technical partner of NBQP for projects on Implementation iz/kkuea=h dk;kZy; ¼ih,evks½ esa dSts+u ds dk;kZUo;u of Kaizen in State Govt. (Gujarat laca/kh ifj;kstukvksa ds fy, ,uchD;wih ds rduhdh *RYW DV ZHOO DV WKH RI¿FH RI 3ULPH Hkkxhnkj Hkh gSaA Minister (PMO). 4.5 ISO 9001 for government departments 4-5 ljdkjh foHkkxksa ds fy, vkbZ,lvks 9001 4.5.1 One of the major activities of the 4-5-1 o"kZ 2015 & 16 ds nkSjku cksMZ dh izeq[k xfrfof/k;ksa Board during the year 2015-16 was esa ls ,d vkbZ,lvks 9001 izek.ku izkIr djus dh providing technical services to central government ministries/departments fn'kk esa dsanz ljdkj ds ea=ky;ksa@foHkkxksa dks rduhdh towards obtaining ISO 9001 lsok,a iznku djuk FkkA o”kZ ds nkSjku dsanzh; ea=ky;ksa FHUWL¿FDWLRQ 'XULQJ WKH \HDU D WRWDO RI 'HSDUWPHQWV2I¿FHV EHORQJLQJ vkSj e/; izns'k ljdkj ls lacaf/kr dqy 36 foHkkxksa@ to central ministries and Govt. of dk;kZy;ksa dks vkbZ,lvks 9001 ds dk;kZUo;u ds Madhya Pradesh were provided the technical services for implementation fy, rduhdh lsok iznku dh xbZA xfrfof/k;ksa esa of ISO 9001. The activities includes: ‘kkfey gSa % D &RQGXFWRIDOOQHFHVVDU\EULH¿QJDQG ¼d½ vf/kdkfj;ksa vkSj deZpkfj;ksa ds fofHkUu Lrjksa ds fy, WUDLQLQJIRUGLIIHUHQWOHYHOVRIRI¿FLDOV and employees. lHkh vko’;d tkudkjh vkSj izf’k{k.k dh vkpkj b) Conducting a gap analysis lafgrkA c) Helping in developing action plan to ¼[k½ varj fo’ys”k.k dk vk;kstuA FORVHWKHLGHQWL¿HGJDSV ¼x½ pqus x, varjky ds fudV dk;Z ;kstuk fodflr djus d) Helping in preparing all necessary esa enn djukA documentation and their subsequent implementation. ¼?k½ lHkh vko’;d nLrkost vkSj muds vkxkeh dk;kZUo;u dks rS;kj djus esa enn djukA e) Helping in conduct of internal audits and management review ¼³½ vkarfjd ys[kk ijh{kksa vkSj izca/ku leh{kk ds vk;kstu f) All technical services till the esa enn djukA RUJDQL]DWLRQJHWVFHUWL¿HG ¼p½ lHkh rduhdh lsok,a laxBu dks izekf.kr gksus rdA The Department of Industrial Policy vkS|ksfxd uhfr ,oa lao/kZu foHkkx ¼MhvkbZihih½ and Promotion (DIPP), also requested 4&, WR KHOS ¿YH RI WKHLU RI¿FHV us Hkh vius ikap dk;kZy;ksa esa vkbZ,lvks 9001 REWDLQ WKH ,62 FHUWL¿FDWLRQ$OO izekf.kr izkIr djus esa enn ds fy, D;wlhvkbZ ls necessary technical services were vuqjks/k fd;kA lHkh vko’;d rduhdh lsok,a iznku SURYLGHGDQGWKH¿YHRI¿FHVREWDLQHG WKHFHUWL¿FDWLRQ dh xbZ vkSj ikap dk;kZy;ksa dks izek.ki= izkIr gq,A

4.5.2 Till end of March 2016, a total of 36 4-5-2 ekpZ 2016 ds var rd] e/; izns’k ljdkj GHSDUWPHQWVRI¿FHV RI &HQWUDO PLQLVWULHV lfgr dqy 36 dsanzh; foHkkxksa@dk;kZy;ksa us including Govt. of Madhya Pradesh obtained vkbZ,lvks 9001 izek.ki= izkIr fd, gSaA ;s gSa % ,62FHUWL¿FDWLRQ7KHVHDUH

84 Quality Council of India Annual Report 2015 - 16

Ø- Sr. # Ministry / Department Eka=ky;@foHkkx la- 1 Performance Management Division (PMD) – 1 fu"iknu izca/ku izHkkx ¼ih,eMh½ & dSfcusV lfpoky; Cabinet Secretariat 2 yksd m|e foHkkx 2 Dept. of Public Enterprise 3 lkaf[;dh vkSj dk;ZØe dk;kZUo;u ea=ky; 3 Ministry of Statistics & Programme Implementation 4 ,M~l fu;a=.k foHkkx 4 Dept. of AIDS control 5 bysDVªkWfud ,oa lwpuk izkS|kfxdh foHkkx ¼,lVhD;wlh½ 5 Dept. of Electronics & Information Technology (STQC) 6 lw{e] y?kq vkSj e/;e m|e ea=ky; 6 Ministry of Micro Small & Medium Enterprises 7 dkfeZd ,oa izf’k{k.k foHkkx 7 Dept. of Personnel & Training 8 xzkeh.k fodkl foHkkx ¼,uvkjMh,½ 8 Dept. of Rural Development (NRRDA) 9 iapk;rh jkt ea=ky; 9 Ministry of Panchayati Raj 10 dks;yk ea=ky; 10 Ministry of Coal 11 Dept. of Food & Pubic Distribution 11 [kk| ,oa lkoZtfud forj.k foHkkx 12 Dept. of Land Resources 12 Hkwfe lalk/ku foHkkx 13 Min of Earth Science 13 i`Foh foKku ea=ky; 14 ESSO-INCOIS, Ministry of Earth Sciences (MoES), 14 bZ,l,lvks & vkbZ,ulhvksvkbZ,l] i`Foh foKku ea=ky; ¼,evksbZ,l½] 15 Dept. of School Education ( NIOS) 15 fo|ky; f’k{kk foHkkx ¼,uvkbZvks,l½ 16 NCAP-ICAR Ministry of Agriculture 16 ,ulh,ih & vkbZlh,vkj] Ñf”k ea=ky; 17 NBSS-ICAR Ministry of Agriculture, 17 ,uch,l,l & vkbZlh,vkj] Ñf”k ea=ky; 18 Dept. of Consumer Affairs 18 miHkksDrk ekeys foHkkx 19 Dept. of Sports ( NADA) Youth Affairs 19 ;qok dk;ZØe vkSj [ksy foHkkx ¼,u,Mh,½ 20 Dept. of Rural Development 20 xzkeh.k fodkl foHkkx 21 Legislative Dept. 21 fo/kk;h foHkkx 22 Ministry of Information and Broadcasting 22 lwpuk vkSj izlkj.k ea=ky; 23 Ministry of Water Resources 24 Dept. of Heavy Industries 23 ty lalk/ku ea=ky; 25 Ministry of Road Transport & Highways 24 Hkkjh m|ksx foHkkx 26 Dept. of Science and Technology 25 lM+d ifjogu ,oa jktekxZ ea=ky; 27 Min of Drinking water and sanitation 26 foKku vkSj izkS|ksfxdh foHkkx 28 DIPP: Industrial Entrepreneurship 27 Iks;ty vkSj LoPNrk ea=ky; Memorandum (IEM) 28 MhvkbZihih % vkS|ksfxd m|eh Kkiu ¼vkbZbZ,e½ 29 DIPP: Foreign Collaboration – I 29 MhvkbZihih % fons’kh lg;ksx & 1 30 ',33*,5HJLVWU\2I¿FH&KHQQDL 30 MhvkbZihih % thvkbZ jftLVªh dk;kZy;] psUubZ 31 ',33'HVLJQ2I¿FH.RONDWD 32 ',332I¿FHRIWKH&KLHI&RQWUROOHURI$FFRXQWV 31 MhvkbZihih % fMtkbu dk;kZy;] dksydkrk (CCA), New Delhi 32 MhvkbZihih % eq[; ys[kk fu;a=d ¼lhlh,½] ubZ fnYyh dk dk;kZy; 33 Department of Justice 33 U;k; foHkkx

Quality Council of India 85 Annual Report 2015 - 16

,62FHUWL¿FDWHEHLQJDZDUGHGWR ,62FHUWL¿FDWHEHLQJDZDUGHGWR Department of Justice Ministry of Road Transport and Highways

*RYWRI¿FHVRI0DGK\D3UDGHVK e/; izns’k ljdkj ds dk;kZy;

S. Ø- Ministry / Department Eka=ky; @ foHkkx No. la- 1 Atal Bihari Vajpayee Institute of Good 1 vVy fcgkjh oktis;h lq’kklu vkSj uhfr fo’ys”k.k laLFkku] Hkksiky Governance and Policy Analysis, Bhopal 2 RCVP Noronha Academy of Administration & 2 vkj-lh-oh-ih- ujksUgk iz'kklu ,oa izca/kdh; vdkneh] Hkksiky Management, Bhopal 3 eq[; ea=h dk;kZy;] Hkksiky] e/; izns’k 3 &KLHI0LQLVWHU2I¿FH%KRSDO0DGK\D3UDGHVK

4.5.3 Implementation of QMS as per the ISO 4-5-3 vkbZ,lvks 9001 % 2015 laLdj.k ds vuqlkj D;w,e,l dk 9001:2015 version, which is the latest dk;kZUo;u] tks uohure ekud gS] ekpZ 2016 esa ,uihlh standard, had been initiated at NPC and vkSj MhvkbZihih ds 5 vuqHkkxksa esa ‘kq: fd;k x;k FkkA the 5 sections of DIPP in March 2016.

S. Ø- Ministry / Department Eka=ky; @ foHkkx No la- 1 National Productivity Council – Headquarters, 1 jk"Vªh; mRikndrk ifj”kn & eq[;ky;] ubZ fnYyh New Delhi 2 MhvkbZihih % vkfFkZd lsok Lda/k 2 DIPP: Economic Services Wing 3 MhvkbZihih % jktHkk”kk 3 ',332I¿FLDO/DQJXDJH 4 MhvkbZihih % udn & 1 vkSj 2 vuqHkkx 4 DIPP: Cash – I & II Section 5 MhvkbZihih % lkekU; iz’kklu 5 DIPP: General Administration 6 DIPP: Boiler Section 6 MhvkbZihih % ckW;yj vuqHkkx

4.5.4 ,Q RUGHU WR ¿QG RXW WKH EHQH¿WV RI 4-5-4 vkbZ,lvks 9001 dks dk;kZfUor fd, tkus ds ykHkksa implementing ISO 9001 a survey was dk irk yxkus ds fy, 10 ljdkjh foHkkxksa @ FDUULHGRXWLQ*RYWGHSDUWPHQW2I¿FHV The summary of the survey indicates the dk;kZy;ksa ds ,d losZ{k.k fd;k x;kA losZ{k.k ds lkj following: esa fuEufyf[kr dk mYys[k fd;k x;k %& a) Out of the 7 respondents 100% ¼d½ 7 izR;kÆFk;ksa eas ls 100 izfr'kr us crk;k fd mUgsa indicated that they have been EHQH¿WWHGLQWHUPVRI fuEufyf[kr ykHk gq, gSa % 6HWWLQJRITXDQWL¿DEOHREMHFWLYHV 1- ifjek.kkRed mÌs'; r; djukA

86 Quality Council of India Annual Report 2015 - 16

2. Documentation of SOPs / Work 2- ,lvksih@dk;Z funsZ'kksa dk izys[khdj.k Instruction 3- Hkwfedkvksa vkSj mŸkjnkf;Roksa esa Li"Vrk ykukA 3. Bringing clarity in Roles and Responsibilities 4- Qkby iqu% izkfIr ds le; esas dehA 5HGXFLQJWLPHLQ¿OHUHWULHYDO b) Out of the 7 respondents 86% indicated ¼[k½ 7 izR;kÆFk;ksa esa ls 86 izfr'kr us crk;k fd mUgsa WKDW WKH\ KDYH EHHQ EHQH¿WWHG LQ terms of: fuEufyf[kr ykHk gq, gS %& 3URFHVVVLPSOL¿FDWLRQDQGHDVHRI 1- izfØ;k vklku cukuk vkSj dke djus esa ljyrk working 2. Ensuring monitoring mechanism 2- izca/ku leh{kkvksa ds tfj, fuxjkuh ra= lqfuf'Pkr through management reviews djuk &RPSOLDQFH ZLWK WKH GH¿QHG processes. 3- ifjHkkf"kr izfØ;kvksa dk vuqikyu 4. Improving satisfaction of their 4- lsokvksa ds laca/k esa vius xzkgdksa@ukxfjdksa dh clients /citizens on services larqf"V c<+kuk c) Out of the 7 respondents 57% indicated ¼x½ 7 izR;kÆFk;ksa esa ls 57 izfr'kr us crk;k fd mUgsa WKDWWKH\KDYHEHHQEHQH¿WWHGLQWHUPVRI IDFLOLWDWLRQWRZDUGVHRI¿FH bZ&vkWfQl ds fy, ljyhdj.k dk ykHk gqvk gSA d) The departments / ministries were either ¼?k½ foHkkx@ea=ky; fuEufyf[kr ds laca/k esa ^^cgqr ³YHU\ 6DWLV¿HG´ DQG ³H[WUHPHO\ 6DWLV¿HG´ larq"V** vFkok ^^csgn larq"V** Fks %& in terms of following: 1. Implementation process support 1- ijke'kZnkrk }kjk eqgS;k djk;k x;k dk;kZUo;u provided by Consultant. izfØ;k lg;ksx &HUWL¿FDWLRQ 3URFHVV VXSSRUW 2- izek.ku fudk;ksa }kjk eqgS;k djk;k x;k izek.ku SURYLGHGE\FHUWL¿FDWLRQERGLHV izfØ;k lg;ksx e) There is a strong need for providing capacity ¼M-½ vkbZ,lvks ekud dh vis{kkvksa dks cuk, j[kus ds building of personnel for sustaining the requirements of the ISO standard. fy, dkÆedksa dks {kerk fuokj.k eqgS;k djk, tkus dh csgn t:jr gSA f) All the departments/ministries participating in the survey highlighted a strong need for ¼p½ losZ{k.k esa Hkkx ysus okys lHkh foHkkxksa @ ea=ky;ksa us understanding the requirements of revised la'kksf/kr vkbZ,lvks ekud dh vis{kkvksa dks leÖkus ISO standard. (ISO 9001:2015) ds fy, vR;f/kd vko';drk dks js[kkafdr fd;k ¼vkbZ,lvks 9001%2015½ 4.6 Project on Kaizen implementation in 4-6 iz/kkuea=h dk;kZy; ¼ih,evks½ esa dStu dk;kZUo;u WKH 2I¿FH RI 3ULPH 0LQLVWHU 302 Kaizen is a proven Japanese methodology lac/kh ifj;kstuk dk;Z LFky] izfØ;k ljyhdj.k vkSj for improving workplace, Process dkÆedksa dh dk;ZO;oLFkk esa lq/kkj ykus ds fy, 6LPSOL¿FDWLRQ DQG 3HRSOH (QJDJHPHQW The Board had successfully implemented dStu ,d fl) tkikuh dk;Ziz.kkyh gSA cksMZ us Kaizen for Operational improvement in 26 xqtjkr ljdkj ds 26 ftyk vLikrkyksa vkSj pqÇunk district hospitals of Gujarat Government along with select PHCs and CHCs. The ih,plh,l vkSj lh,plh,l esa izpkykukRed lq/kkj Project was implemented by Kaizen ds fy, dStu dks lQyrk iwoZd dk;kZfUor fd;k FkkA Institute (India) which is the technical bl ifj;kstuk dks dStu laLFkku ¼Hkkjr½ us dk;kZfUor

Quality Council of India 87 Annual Report 2015 - 16

partner of NBQP for implementation of fd;k Fkk tks fd ljdkj foHkkxksa esa yhu @ dStu Lean / kaizen practices in Govt. departments. dk;Zi)fr;ksa ds dk;kZUo;u ds fy, ,uchD;wih dk The success of Gujarat Project and the rduhdh Hkkxhnkj gSA xqtjkr ifj;kstuk dh lQyrk EHQH¿WV RI LPSOHPHQWLQJ .DL]HQ LQ *RYW vkSj ljdkjh foHkkxksa esa dStu dks dk;kZfUor djus ds departments was explained in a meeting ykHkksa dks eklkdh bekbZ] dStu laLFkku ds laLFkkiu between Masaaki Imai, Founder of Kaizen vkSj iz/kkuea=h dk;kZy; ds vf/kdkfj;ksa ds chp gqbZ ,QVWLWXWH DQG 2I¿FLDOV RI 302 7KH 1%43 cSBd esa Li"V fd;k x;k FkkA mlds ckn iz/kkuea=h ERDUGZDVWKHQUHTXHVWHGE\WKH2I¿FHRIWKH dk;kZy; }kjk ,uchD;wih cksMZ dks fofHkUUk vuqHkkxksa Prime Minister (PMO) to implement Kaizen esa dStu dks dk;kZfUor fd, tkus dk vuqjks/k fd;k in various sections. The project was taken x;k FkkA bl ifj;kstuk dks pj.kksa eas 'kq: fd;k x;k up in phases. The Phase – 1 of the project FkkA ifj;kstuk dk pj.k&1 uoacj 2015 esa iwjk gks has been completed in November ‘15. The x;k gSA ifj;kstuk ds ykHk uhps fn, x, gS%& EHQH¿WVRIWKHSURMHFWZHUHWKHIROORZLQJV a. Well organized workplace d½ lqO;ofLFkr dk;Z LFkyA E,PSURYHG ZRUN ÀRZ DORQJ ZLWK [k½ izfØ;k pØ le; esa dVkSrh ds lkFk leqUUkr dk;Z izokg reduction of process cycle time x½ leqUUkr dk;kZy; vfHkfoU;kl F ,PSURYHGRI¿FHOD\RXW d. Large space savings ?k½ LFkku dh dkQh cpr e. Trained personnel ³½ izf'kf{kr dkÆed /RRNLQJ DW WKH EHQH¿WV RI implementation ifj;kstuk ds pj.k&1 ls dStu ds dk;kZUo;u ds of Kaizen from Phase – 1 of the project, ykHkksa dks ns[krs gq, iz/kkuea=h dk;kZy; us ,uchD;wih WKH RI¿FH RI WKH 3ULPH 0LQLVWHU 302 ls vuqjks/k fd;k gS fd ih,evks esa ifj;kstuk dk has requested NBQP to continue with Phase – 2 of the project at PMO whereby pj.k&2 tkjh j[kk tk, ftlds }kjk iz/kkuea=h more process improvement projects were dk;kZy; ds vyx&vyx vuqHkkxksa esa vkSj vf/kd LGHQWL¿HGLQGLIIHUHQWVHFWLRQVRI3027KH izfØ;k lq/kkj ifj;kstuk,a fpfUgr dh xbZ FkhA pj.k&2 phase – 2 had started from February ’16 Qjojh] 2016 ls vkxs 'kq: gks x;k FkkA onwards. 4.7 Registration Scheme of 4-7 OkS;fDrd ijke’kZnkrkvksa @ ys[kk ijh{k- Individual Consultants/Auditors dksa dh iathdj.k ;kstuk The Board continued with the registration cksMZ }kjk OkS;fDrd ijke’kZnkrk vkSj ys[kk ijh{kd dk scheme of individual consultant and iathdj.k ;kstuk ds lkFk tkjh gSA o”kZ 2015&16 dh DXGLWRU7KHUHJLVWUDWLRQ¿JXUHVIRUGLIIHUHQW schemes for the period of 2015-16 are vof/k ds fy, fofHkUu ;kstukvksa ds fy, iathdj.k mentioned below: vkadM+s uhps of.kZr gSa % a) QMS & EMS Consultant registration: 37 d½ D;w,e,l vkSj bZ,e,l ije’kZnkrk iathdj.k % 37 b) FSMS Consultant registration: 11 [k½ ,Q,l,e,l ijke’kZnkrk iathdj.k % 11 c) School Consultant registration: 01 x½ fo|ky; lykgdkj iathdj.k % 01 d) QMS & EMS Auditor registration: 12 ?k½ D;w,e,l vkSj bZ,e,l ys[kk ijh{kd iathdj.k % 12

88 Quality Council of India Annual Report 2015 - 16

4.8 Professional Membership Scheme 4-8 O;kolkf;d lnL;rk ;kstuk The Board continued to operate the cksMZ D;wlhvkbZ dh O;kolkf;d lnL;rk ;kstuk dk professional membership scheme of QCI. The scheme acts as a platform izpkyu tkjh j[kkA ;kstuk ns’k ds vanj xq.koÙkk dks for the exchange of ideas, information, c<+kok nsus ds mís’; ls xq.koÙkk is'ksojksa vkSj laxBuksaa experiences amongst quality professionals and organizations with ds chp fopkjksa] tkudkjh] vuqHkoksa ds ysu&nsu the aim of promoting quality within the ds fy, eap ds :Ik esa dk;Z djrk gSA ;kstuk ls FRXQWU\7KHEHQH¿WVDVVRFLDWHGZLWK the scheme are: lacaf/kr ykHk gSa % a. Members will be entitled to receive a d- lnL; ^^DokfyVh bafM;k** if=dk dh ,d izfr izkIr copy of "QUALITY INDIA" magazine. djus ds gdnkj gksaxsA b. Members will be given special [k- D;wlhvkbZ }kjk vk;ksftr fd, tkus okys jk"Vªh; discount for Participating in the xq.koÙkk lekxe esa laxksf"B;ksa@dk;ZØeksa rFkk vkof/kd National Quality. Conclave, Seminars/ Programmes and periodic events lekjksgksa esa izfrHkkfxrk ds fy, lnL;ksa dks fo'ks"k NwV organised by QCI. @fj;k;r fn;k tk,xkA c. Members can quote their valid QCI x- lnL; viuh izlkj lkexzh esa vius oS/k D;wlhvkbZ Membership number in their Publicity lnL;rk la[;k dks mn~/kr dj ldrs gSa ¼D;wlhvkbZ Material (Use of QCI logo is not permitted). ds izrhd&fpUg ds mi;ksx dh vuqefr ugha gS½A d. Members will have Networking ?k- lnL;ksa dks lHkh {ks=ksa ds xq.koÙkk is’ksojksa ds lkFk opportunities with Quality usVofdZax ds volj gksaxsA professionals across all sectors. e. Members can contribute Articles/ ³- lnL; DokfyVh bafM;k if=dk esa ys[k @ okf.kfT;d Commercials advertisement in Quality foKkiu dk ;ksxnku dj ldrs gSaA India magazine. p- lnL;ksa }kjk ,d lnL;rk dkMZ vkSj lnL;rk f. Members will be given a Membership &DUG DQG 0HPEHUVKLS &HUWL¿FDWH ,Q izek.ki= ¼dkWiksZjsV ekeys esa½ fn;k tk,xkA case of Corporate). During the year 2015-16, the Ok”kZ 2015&16 ds nkSjku] bl izdkj ds :Ik esa membership in various category are as fofHkUu Jsf.k;ksa esa lnL;rk bl izdkj jgh gS % follows: Individual members: 154 OkS;fDrd lnL; % 154 Organizational members: 87 laxBu ds lnL; % 87 4.9 Grants-in-Aid 4-9 lgk;rk vuqnku In order to carry out the National Quality Hkkjr ljdkj ds jk”Vªh; xq.koÙkk vfHk;ku dk;ZØe dks Campaign programme of Government djus ds fy,] D;wlhvkbZ }kjk vkS|ksfxd uhfr ,oa of India, QCI receives Plan Fund (grants-in-aid) from Department lao/kZu foHkkx ¼MhvkbZihih½ ls ;kstuk fuf/k ¼lgk;rk of Industrial Policy and Promotion vuqnku½ izkIr fd;k tkrk gSA cksMZ ds dk;ZØe ds (DIPP). The broad objectives of the programme are: mís’; gSa %

Quality Council of India 89 Annual Report 2015 - 16 a) Capacity building on quality in various d½ fofHkUu {ks=ksa tSls % m|ksx ¼,l,ebZ ds fo'ks"k lanHkZ sectors like industry (with particular reference to SMEs), public services, esa] lkoZtfud lsokvksa] LokLF;] f'k{kk dkS'ky esa health, education/skill through {kerk fuekZ.k gsrq tkx:drk dk;ZØeksa] dk;Z'kkykvksa] conduct of awareness programmes, workshops, seminars etc. laxksf"B;ksa vkfn dk vk;kstu djukA b) Conducting survey and research [k½ xq.koÙkk ds {ks= esa losZ{k.k vkSj vuqla/kku v/;;u VWXGLHVLQWKH¿HOGRITXDOLW\ vk;ksftr djukA c) Publication of magazines/booklets etc. on quality x½ xq.koÙkk ij if=dkvksa @ cqdysV vkfn dk izdk’kuA d) Promotion of quality through various ?k½ fofHkUu ehfM;k ds ek/;e ls xq.koÙkk dk lao/kZuA media An amount of Rs.65.00 lakhs was received as lgk;rk vuqnku ds :Ik esa 65-00 yk[k #- dh ,d jkf’k grants-in-aid which was utilized by conducting the izkIr dh xbZ Fkh ftls fofHkUu xfrfof/k;ksa ds lapkyu esa mi;ksx following activities: fd;k x;k Fkk % a) Eight Awareness programmes d½ vkB tkx:drk dk;ZØe vkbZ,lvks 9001 % 2015 were conducted consisting of ISO vkSj vkbZ,lvks 14001 % 2015 ds lkFk feydj 9001:2015 and ISO 14001:2015. The vk;ksftr fd, x;sA bu dk;ZØeksa ds fy, ladk; Fks % faculty for these programmes were: vkbZ,lvks 9001 ds fy, MkW- fuxsy ØkW¶V vkSj Dr Nigel Croft for ISO 9001 and Ms. vkbZ,lvks 14001 ds fy, lqJh vejthr dkSjA Amarjeet Kaur for ISO 14001. The list dk;ZØeksa dh lwph uhps nh xbZ gSA of Programs is provided below. Name of Date of Location dk;ZØe dk uke dk;ZØe dh frfFk LFkku Program Program vkbZ,lvks 9001 % 2015 ij 19 vDVwcj 2015 ubZ fnYyh Awareness 19 October 2015 New Delhi tkx:drk dk;ZØe Program on ISO 20 October 2015 Ahmedabad 20 vDVwcj 2015 vgenkckn 9001:2015 21 October 2015 Mumbai 21 vDVwcj 2015 eqacbZ 22 October 2015 Chennai 22 vDVwcj 2015 psUubZ 23 October 2015 Bengaluru 23 vDVwcj 2015 cSaxyksj Awareness 4 August 2015 Chennai psUubZ Program on ISO vkbZ,lvks 14001 % 2015 ij 4 vxLr 2015 5 August 2015 Mumbai tkx:drk dk;ZØe 14001:2015 5 vxLr 2015 eqacbZ 6 August 2015 New Delhi 6 vxLr 2015 ubZ fnYyh

Dr. Nigel Croft, Chairman ISO Ms. Amarjit Kaur, Malaysian Expert on ISO TC176/SC-2 addressing the delegates TC 207/SC1/WG5 addressing the delegates

90 Quality Council of India Annual Report 2015 - 16

Apart from the above programmes, a specialized mi;qZä dk;ZØeksa ds vfrfjä fo"k;&7 ,ilhykSu ¼u;k program on the topic-7 Epsilon* (New Quality Tool) was conducted in Chandigarh in collaboration with xq.koŸkk midj.k½ ij ,d fo'ks"kh—r dk;ZØe ihbZlh] PEC, Chandigarh. A total of around 600 delegates paMhx<+ ds lg;ksx ls paMhx<+ esa vk;ksftr fd;k x;k FkkA attended the above programmes organized by ,uchD;wih }kjk vk;ksftr bu dk;ZØeksa esa yxHkx 600 NBQP. izfrfuf/k;ksa us Hkkx fy;kA

Workshop on 7 Epsilon for ISO 9001:2015 being Mr. Rajesh Ransing and Meghana Ransing from conducted on 23.07.2015 at PEC Chandigarh USA addressing the workshop. 4.10 Publications 4-10 izdk’ku 7KH RI¿FLDO PDJD]LQH RI 4&, LV NQRZQ 4-10-1 D;wlhvkbZ dh vf/kdkfjd if=dk ^^DokfyVh bafM;k** ds as “Quality India”. Four issues of the :Ik esa tkuh tkrh gSA if=dk ds ikap vad leh{kk/khu magazine were published during the period (Feb ’15 – Apr ’15, Jul ’15 – Aug ’15, vof/k ds nkSjku ¼Qjojh 15 & vizSy 15] tqykbZ 15 Sep ’15 – Oct ’15, Feb ’16 – Apr ’16). The & vxLr 15] flracj 15 & vDVwcj 15] Qjojh 16 magazine was distributed to members of & vizSy 16½ izdkf’kr fd, x, FksA if=dk ifj”kn ds the Council, academic institutes, accredited organizations and other stakeholders of lnL;ksa] ‘kS{kf.kd laLFkkuksa] izR;k;u laxBuksa vkSj ifj”kn the Council. Three thousand copies of ds vU; i.k/kkjdksa ds chp forfjr dh xbZ FkhA izR;sd each edition were published. laLdj.k dh rhu gtkj izfr;ka izdkf’kr dh xbZ FkhaA 4.10.2 Another publication under the title “Quality Best Practices: Selected QCI- 1-10-2 ,d vU; izdk'ku ^^DokfyVh csLV izSfDVfll % DL Shah National Award Winning Case flysfDVM D;wlhvkbZ & Mh ,y 'kkg us'kuy ,okWMZ Studies” was brought out during this fofuax dsl LVMht+** 'kh"kZd ds rgr bl vof/k ds period. The publication contains 17 case studies of different sectors ranging from nkSjku izdkf'kr fd;k x;kA bl izdk'ku esa fofuekZ.k] manufacturing, services to healthcare lsok esa layXu LokLFk ns[kHkky vkSj f'k{kk rd fofHkUu and education. The publication has been {ks=ksa ds 17 izdj.k v/;;u 'kkfey FksA bu izdk'kuksa acknowledged as an important resource for dks xq.koÙkk O;kolkf;dksa rFkk fdlh m|ksx ds xq.koÙkk quality professionals and quality managers in any industry. izca/kdksa ds fy, ,d egRoiw.kZ laLkk/ku ekuk x;k gSA 4.11 Development of TQM course 4-11 VhD;w,e ikB~¸kØe dk fodkl The Board has conceived and developed cksMZ us laiw.kZ xq.koŸkk izc/ku ¼VhD;w,e½ ij ,d a full time Masters course on Total Quality iw.kZdkfyd LukrdksŸkj ikB~¸kØe dh dYiuk dh gS Management (TQM) through its pool of experts. The course is being delivered vkSj mls fodflr fd;k gSA ;g ikB~¸kØe iatkc by Punjab Engineering College (PEC), bathfu;Çjx dkWyst ¼ihbZlh½] paMhx<+ }kjk pyk;k Chandigarh. This is one of the very few tk jgk gSA ;g okLro esa ns'k esa xq.koÙkk ij pyk,

Quality Council of India 91 Annual Report 2015 - 16

courses on Quality run in the country. tk jgs dqN ikB~;Øeksa esa ,d gSA bl ikB~¸kØe esa The course consist of lecture notes, case studies, case exercises and internship in O;k[;ku uksV~l] ekeyk v/;;u] ekeyk vH;kl organisation. Currently 16 students are vkSj laxBu esa izf'k{kqrk 'kkfey gSaA bl le; 16 pursuing this course. Nk= bl ikB~¸kØe dk v/;;u dj jgs gSaA

The M.Tech TQM program in progress at PEC, Chandigarh

4.12 DARPG project on status analysis 4-12 yksd f'kdk;r dh fLFkfr fo'ys"k.k of public grievance laca/kh Mh,vkjihth ifj;kstuk Department of Administrative reforms iz'kklfud lq/kkj ,oa yksd f'kdk;r foHkkx and Public Grievance (DARPG) runs a ¼Mh,vkjihth½ ,d yksd f'kdk;r iksVZy pykrk Public Grievance portal (CPGRAMS) gS ftlesa ukxfjd ljdkjh foHkkx ls izkIr lsokvksa where citizens register their grievances/ complaints against services received ds f[kykQ viuh f'kdk;rs ntZ djrs gSaA f'kdk;r by Govt. Department. DARPG desired mRifŸk dks de djus vkSj f'kdk;rksa dk fuiVku djus systematic reforms to reduce the ds fy, Mh,vkjihth us O;oLFkkxr lq/kkjksa dh bPNk grievance generation and their disposal. trkbZA bl iz;kstukFkZ mUgksaus D;wlhvkbZ ls vuqjks/k For that purpose they requested the QCI to fd;k fd os chl lokZf/kd f'kdk;r izo.k foHkkxksa carry out the status analysis of the Public Grievances in 20 most Grievance prone esa yksd f'kdk;rksa dh fLFkfr dk fo'ys"k.k djsa ftUgsa departments, which were shortlisted based f'kdk;r dh vof/k vkSj ifjek.k ds vk/kkj ij pquk on the grievance ageing and quantity. x;k FkkA rn~uqlkj ,d æqr uSnkfud v/;;u fd;k Accordingly, a quick diagnostic study was x;k vkSj fjiksVZ esa cM+s fdLe dh f'kdk;rksa vkSj bu carried out and the report highlighted the f'kdk;rksa ds laHkkfor ewy dkj.kksa dks js[kkafdr fd;k major types of grievances and the possible x;kA O;oLFkkxr lq/kkjksa ds fy, flQkfj'kksa lfgr root cause of these grievances. The analysis report including recommendations fo'ys"k.k fjiksVZ Mh,vkjihth dks mudh vksj ls vkxs for systemic reforms were submitted to dkjZokbZ djus ds fy, izLrqr dh xbZA DARPG for further actions at their end. 4.13 Registration of Management 4-13 izca/ku iz.kkyh ikB~¸kØeksa dk iathdj.k Systems Courses ,uchD;wih us ,u,chbZVh ls mi;qZä ;kstuk ys yh gS The NBQP has taken over the above vkSj Qjojh 2016 ls ;kstuk dks pykuk 'kq: dj scheme from NABET and has started fn;k gSA fHkUUk&fHkUUk vuq:irk fu/kkZj.k {ks=ksa ds rgr operating the scheme since February 2016. The numbers of courses under ikB~¸kØeksa dh la[;k fuEuor~ gS % different conformity assessment area are:

92 Quality Council of India Annual Report 2015 - 16

Quality Management System (QMS) : 3 Xkq.koÙkk izca/ku iz.kkyh ¼D;w,e,l½ : 3 Environment Management System (EMS) : 3 Ik;kZoj.k izca/ku iz.kkyh ¼bZ,e,l½ : 3 Environment & Health Safety System (EHS) :2 Ik;kZoj.k ,oa LokLF; lqj{kk iz.kkyh ¼bZ,p,l½ : 2 Occupational Health and Safety System (O&HS) :2 O;kolkf;d LokLF; ,oa lqj{kk iz.kkyh ¼bZ,p,l½ : 2 Food Safety Management System (FSMS) :6 [kk| lqj{kk izca/ku iz.kkyh ¼,Q,l,e,l½ : 6 Information Security Management System (ISMS) :1 lwpuk lqj{kk izca/ku iz.kkyh ¼vkbZ,l,e,l½ : 1 Energy Management System (EnMS) :1 ÅtkZ izca/ku iz.kkyh ¼bZ,u,e,l½ : 1 Laboratory Management System (LMS) :2 iz;ksx’kkyk izca/ku iz.kkyh ¼,y,e,l½ : 2 Total 20 dqy 20

The NBQP is now engaged in monitoring ,uchD;wih vc lacaf/kr ekunaM ds vuqlkj vko’;d all the above courses through required ewY;kadu izfØ;k ds ek/;e ls lHkh mijksDr ikB~;Øeksa assessment process as per respective criteria. dh fuxjkuh esa layXu gSA 4.14 International Visits 4-14 varjjk”Vªh; nkSjs $FRQVROLGDWHGWDEOHRI,QWHUQDWLRQDORI¿FLDO ,uchD;wih ds vf/kdkfj;ksa }kjk fd, x, varjjk”Vªh; 9LVLWVXQGHUWDNHQE\WKHRI¿FHU V RI1%43 vkf/kdkfjd nkSjksa dh ,d lesfdr rkfydk % Name of the Date of Purpose of visit / Pro- RI¿FLDO visit gramme vf/kdkjh dk nkSjs dh nkSjs dk mís’; @ Designation attended uke vkSj frfFk dk;ZØe esa Hkkx inuke fy;k ASQ World Conference on Quality & Lkh ds fo’okl] 4&8 ebZ] Ukk’kfoys] ;w,l, esa xq.koÙkk C K Biswas, May 4-8, Improvement at lhbZvks 2015 vkSj lq/kkj ij ,,lD;w CEO 2015 Nashville and fo’o lEesyu vkSj Meeting at ANSI, Washing- ton, USA. ,,u,lvkbZ] okWf’kaxVu] ;w,l, esa cSBd

Quality Council of India 93 Annual Report 2015 - 16

National Accreditation Board for Hospitals & Healthcare Providers (NABH) jk”Vªh; vLirky vkSj LokLF; ifjp;kZ Ánkrk ÁR;k;u cksMZ ¼,u,ch,p½

National Accreditation Board for Hospitals jk”Vªh; vLirky vkSj LokLF; ifjp;kZ Ánkrk ÁR;k;u and Healthcare Providers is carrying out activities as per scope of its Vision and cksM viuh ladYiuk vkSj fe'ku oDrO; ds xfrfof/k;ksa Mission statement. dks laikfnr dj jgk gSA Last one year has been very eventful for fiNys ,d o"kZ ds nkSjku ,u,ch,p esa dbZ xfrfof/k;ka NABH. Hospital standards 3rd edition vk;ksftr dh xbZ gSaA vLirky ekud ds rhljs laLdj.k were revised and fourth edition was dks la'kksf/kr fd;k x;k vkSj pkSFkk laLdj.k 'kq: fd;k launched. Third edition was accredited by International Society for Quality in x;kA rhljk laLdj.k baVjus'kuy lkslk;Vh vkWQ DokfyVh Healthcare (ISQua) and the revised edition bu gsYFkds;j ¼vkbZ,lD;w;w,½ }kjk izR;kf;r fd;k x;k also got accredited by ISQua. ISQua is vkSj la'kksf/kr laLdj.k dh Hkh vkbZ,lD;w;w, }kjk an organisation based in Dublin, Ireland ZLWKPDLQREMHFWWREHQH¿WWKHFRPPXQLW\ izR;kf;r fd;k x;kA vkbZ,lD;w;w, MfCyu] vk;jySaM through the promotion of health, by esa vofLFkr ,d laxBu gS ftldk eq[; mÌs'; LokLF; promoting quality and safety improvement dks c<+kok nsdj lnL;rk] lEesyuksa] dk;Z'kkykvksa in health and social care internationally laxksf"B;ksa] ckâ; ewY;kadu dk;ZØe] tkx:drk vkSj in both the public and private sectors through membership, conferences, f'k{kk dks c<+kok nsdj lkoZtfud vkSj futh nksuksa {ks=ksa workshops, seminars, external evaluation esa varjjk"Vªh; Lrj ij LokLF; j{kk vkSj lkekftd lqj{kk programme, promoting awareness and esa xq.koŸkk vkSj laj{kk lq/kkj dks c<+kok nsdj leqnk; dks education. ISQua provides accreditation to ykHk igqapkuk gSA vkbZ,lD;w, izR;k;u fudk;ksa dks muds accreditation bodies for their organisation, standards and surveyor training programs. laxBu] ekudksa vkSj losZ{k.k izf'k{k.k dk;ZØeksa ds fy, NABH is one of such organisations izR;k;u eqgS;k djkrk gSA mlds }kjk izR;kfir ,u,ch,p accredited by it. Many new programs ,slk gh ,d laxBu gSA cksMZ dh Hkfo"; n`f"V vkSj fe'ku have been initiated in alignment of vision and mission of board. Existing operational ds vuq:i cgqr ls u, dk;ZØe 'kq: fd, x, gSaA ekStwnk programs were strengthened and are now izpkyukRed dk;ZØeksa dks lqn`<+ fd;k x;k vkSj vc getting hold in cities other than metros. os egkuxjksa ds vfrfjä vU; 'kgjksa esa 'kq: fd, tkus Board also has reinforced collaborations okys gSaA cksMZ us fofHkUUk jkT; ljdkjksa] chek fudk;ksa with various State Govts, Insurance bodies and professional bodies. vkSj O;kolkf;d fudk;ksa ds lkFk gh lg;ksx dks etcwr cuk;k gSA 7REHPRUHLQFOXVLYHFHUWL¿FDWLRQSURJUDPV vf/kd lekos’kh izek.ki= dk;ZØe pj.kc) n`f”Vdks.k were started as stepwise approach and ds :Ik esa ‘kq: fd;k x;k Fkk vkSj bl o”kZ esa rsth promoted aggressively in this year. NABH ls vkxs c<+k;k x;k gSA ,u,ch,p us vLirkyksa has initiated Pre accreditation Entry vkSj NksVs LokLF; ns[kHkky laxBuksa ¼,l,plhvks½ /HYHO &HUWL¿FDWLRQ SURJUDP IRU +RVSLWDOV and Small Healthcare Organisation ds fy, iwoZ izR;k;u izos'k Lrj ds izek.ku dk;ZØe (SHCO) as large number of hospitals face dh 'kq:vkr dh gS] D;ksafd cM+h la[;k esa vLirkyksa FKDOOHQJHVDQGGLI¿FXOWLHVLQLPSOHPHQWLQJ esa bu lHkh ekudksa ds dk;kZUo;u esa pqukSfr;ka vkSj all the standards. Pre accreditation Entry dfBukbZ;ka vkrh gaSA iwoZ izR;k;u izos'k Lrj ds ekud Level standards are not stringent on vk/kkjHkwr lajpukRed vko';drkvksa ds lanHkZ esa infrastructure requirements. dBksj ugha gSaA

94 Quality Council of India Annual Report 2015 - 16

Focus of these standards are mainly bu ekudksa dk dsanz fcanq eq[; :Ik ls vLirkyksa dks to sensitize the hospitals to adopt the pj.kokj rjhds ls xq.koÙkk vkSj jksxh lqj{kk :ijs[kk quality and patient safety framework in a stepwise manner. Once Pre Accreditation viukus ds fy, vLirkyksa dks lqxzkgh cukus ij gSA (QWU\ /HYHO &HUWL¿FDWLRQ LV DFKLHYHG WKH ,d ckj iwoZ izR;k;u izos'k Lrj dk izek.ku izkIr hospitals can then prepare and move to gks tkus ij] vLirky rc rS;kj dj ldrk gS vkSj the next stage – “Progressive” Level and vxys pj.k & ^^izxkeh** Lrj dh vksj c<+ ldrk ¿QDOO\ WR ³)XOO $FFUHGLWDWLRQ´ VWDWXV 7KLV gS rFkk var esa ^^iw.kZ izR;k;u** dh fLFkfr esa igqap stepwise manner is one of the mechanisms by which visible changes can occur in ldrk gSA ;g pj.kokj rjhdk ,d ,slh iz.kkyh gS hospitals pertaining to improving quality ftlds }kjk lq/kkjkRed xq.koÙkkiw.kZ ns[kHkky ds lanHkZ care. esa vLirkyksa esa n`f"Vxr ifjorZu ?kfVr gks ldrs gSaA These standards are achievable and ;s ekud lkoZtfud vkSj futh vLirkyksa ds fy, equally applicable to public and private izkfIr ;ksX; vkSj leku :Ik ls ykxw gSa vkSj ;s iwjs hospitals, and are applicable to the whole laxBu ij ykxw gksrs gSaA organization. ,u,ch,p cksMZ us iwjh izfrc)rk vkSj leiZu Hkkouk NABH Board has worked with full ls dk;Z fd;k gS vkSj foŸkh; o"kZ 2015&16 esa ctV commitment and dedication and has achieved hundred percent budgeted eas j[ks x, foŸkh; y{;ksa dks 'kr izfr'kr gkfly dj ¿QDQFLDOWDUJHWIRU¿QDQFLDO\HDU fy;k gSA During the period of April 2015 to vizSy 2015 ls ekpZ 2016 dh vof/k ds nkSjku March 2016, following work has been fuEufyf[kr dk;Z iwjs fd, x, gSaA accomplished: 5.1 Accreditation Programs: - 5-1 izR;k;u dk;ZØe NABH is operating following accreditation ,u,ch,p fuEufyf[kr izR;k;u dk;ZØeksa ij dk;Z programs: dj jgk gS %

5.1.1 Hospital Accreditation Program 5-1-1 vLirky izR;k;u dk;ZØe Total no. of application received 124, and izkIr vkosnuksa dh dqy la[;k 124 vkSj foÙkh; o”kZ accreditation achieved by 69 Hospitals in 2015&16 esa 69 vLirkyksa }kjk izR;k;u izkIr WKH¿QDQFLDO\HDU fd;k x;kA

Quality Council of India 95 Annual Report 2015 - 16

5.1.2 Small Healthcare Organizations (SHCOs) 5-1-2 NksVs LokLF; ns[kHkky laxBu ¼,l,plhvks½ Total no. of application received 27, and izkIr vkosnuksa dh dqy la[;k 27 vkSj foÙkh; o”kZ accreditation achieved by 21 SHCO in the 2015&16 esa 21 ,l,plhvks }kjk izR;k;u izkIr ¿QDQFLDO\HDU fd;k x;kA

5.1.3 Blood Banks 5-1-3 CyM cSad Total no of application received 9, and izkIr vkosnuksa dh dqy la[;k 9 vkSj foÙkh; o”kZ accreditation achieved by 5 Blood Banks 2015&16 esa 5 CyM cSadksa }kjk izR;k;u izkIr fd;k LQWKH¿QDQFLDO\HDU x;kA

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3UH (QWU\ /HYHO &HUWL¿FDWLRQ 3URJUDP 5-2-1 vLirkyksa ds fy, iwoZ izos’k Lrj izek.ku i= dk;ZØe for Hospitals Total no. of application received 245, and izkIr vkosnuksa dh dqy la[;k 245 vkSj foÙkh; FHUWL¿FDWLRQDFKLHYHGE\3UH(QWU\/HYHO o”kZ 2015&16 esa 65 vLirkyksa us iwoZ izos’k Lrj +RVSLWDOVLQWKH¿QDQFLDO\HDU izek.ku i= izkIr fd;kA

3UH (QWU\ /HYHO &HUWL¿FDWLRQ 3URJUDP 5-2-2 ,l,plhvks ds fy, iwoZ izos’k Lrj izek.ku for SHCO i= dk;ZØe Total no. of application received 66, and izkIr vkosnuksa dh dqy la[;k 66 vkSj foÙkh; o”kZ FHUWL¿FDWLRQ DFKLHYHG E\ 3UH (QWU\ 2015&16 esa 12 ,l,plhvks us iwoZ izos’k Lrj /HYHO6+&2VLQWKH¿QDQFLDO\HDU izek.ku i= izkIr fd;kA

96 Quality Council of India Annual Report 2015 - 16

5.2.3 1XUVLQJ([FHOOHQFH&HUWL¿FDWLRQ3URJUDP 5-2-3 ifjp;kZ mR—"Vrk izek.ku dk;ZØe Nursing services are an integral part of ifjp;kZ lsok,a fdlh Hkh LokLF; j{kk laxBu dh the clinical services of any healthcare uSnkfud lsokvksa dk ,d vfHkUUk vax gksrh gSaA is'ksoj organization. The Nursing professionals O;kolkf;d fdlh Hkh LokLF; j{kk laxBu esa fdlh are the cornerstone of any quality related programme in a healthcare organization. Hkh xq.koŸkk laca/kh dk;ZØe dh uhao gksrs gSaA ifjp;kZ The nursing professionals are the frontline is'ksoj vxz.kh iafDr ds deZpkjh gksrs gSa] ftuds lkFk staff with whom the patients, their families jksxh] muds ifjokj vkSj vkxarqd izR;{k :i ls laidZ DQGWKHYLVLWRUVLQWHUDFW¿UVWKDQG esa jgrs gSaA Nursing excellence standards have ifjp;kZ lsokvksa dk ewY;kadu djus ds fy, fn'kkfunsZ'k been framed with a view to lay down fu/kkZfjr djus gsrq uÉlx mR—"Vrk ekud rS;kj fd, the guidelines for evaluating the nursing services, thereby providing a platform for x, gSa] ftlds ek/;e ls fujarj lq/kkj gsrq ,d continual improvement. These standards are eap miyC/k djk;k x;k gSA ;s ekud lHkh LokLF; applicable to all the Health care organizations ns[kHkky laxBuksa ij muds vkdkj] Hkwfedk rFkk irrespective of their size, role and complexity. tfVyrkvksa ij /;ku fn, fcuk gh ykxw gksrs gSaA Total no of application received 33, and foŸk o"kZ 2015&16 ds nkSjku uÉlx mR—"Vrk dk;ZØe FHUWL¿FDWLRQ DFKLHYHG E\ +&2V XQGHU ds rgr dqy 33 vkosnu izkIr fd, x, rFkk 16 Nursing Excellence Program in the ,plhvks ds }kjk izek.ki= gkfly fd;k x;kA ¿QDQFLDO\HDU

5.2.4 Safe I 5-2-4 lsQ 1 6DIH,LVDFHUWL¿FDWLRQSURJUDPRQLQIHFWLRQ lsQ 1 laØe.k fu;a=.k izFkkvksa vkSj izksVksdksy ij control practices and protocols and is ,d izek.ku dk;ZØe gS rFkk ;g ,u,ch,p vLirky based on chapter 5 of NABH Hospital ekud ^^,pvkbZlh** ds v/;k; 5 ij vk/kkfjr gSaA Standards “HIC”. Safe-I hospitals would ensure lsQ 1 vLirkykas esa fuEu lqfuf'pr fd;k tk,xk ,QMHFWLRQ6DIHW\ Ƈ batsD'ku lqj{kk ,QIXVLRQ6DIHW\ Ƈ vklo lqj{kk ,QIHFWLRQ3UHYHQWLRQ Ƈ laØe.k dh jksdFkke +HDOWKFDUH:RUNHUV 6DIHW\ Ƈ LokLF; dk;ZdrkZvksa dh lqj{kk

Quality Council of India 97 Annual Report 2015 - 16

%LR0HGLFDO:DVWH0DQDJHPHQW Ƈ tSo fpfdRlk vif'k"V izca/ku 'LVLQIHFWLRQDQG6WHULOL]DWLRQ Ƈ dhVk.kq'kks/ku vkSj folaØe.k Total no. of application received 83, and izkIr vkosnuksa dh dqy la[;k 83 vkSj foÙkh; o”kZ FHUWL¿FDWLRQ DFKLHYHG E\ +&2V XQGHU 2015&16 esa lsQ 1 dk;ZØe ds rgr 21 ,plhvks 6DIH,3URJUDPLQWKH¿QDQFLDO\HDU }kjk izek.ku i= izkIr fd;k x;kA

5.2.5 0HGLFDO/DE&HUWL¿FDWLRQ3URJUDP 0/3 5-2-5 fpfdRlk iz;ksx'kkyk izek.ku dk;ZØe ¼,e,yih½ The ‘Essential Standards for Medical ^^fpfdRlk iz;ksx'kkyk ds fy, vfuok;Z ekud^^ U;wure Laboratory’ is the minimum standards that ekud gS ftls mu iz;ksx'kkykvksa ds fy, of.kZr fd;k can be prescribed for the labs that are willing to do quality work. The standards tk ldrk gS tks xq.koÙkk dk;Z nsus dh bPNqd gSA ekudksa does not have management clauses of esa vkbZ,lvks 15189 ds izca/ku /kkjk ugha gksrs gSa] tks ISO 15189, making work easier for labs iz;ksx'kkykvksa }kjk izek.ku i= gkfly djus ds dk;Z dks WRDWWDLQFHUWL¿FDWLRQ7KH0/3SURJUDPLV lqxe cukrk gSA ,e,yih dk;ZØe ,u,ch,y izR;k;u the stepping-stone for the laboratories for ¼vkbZ,lvks 15189½ ds fy, iz;ksx'kkyk dk 'kq:vkrh NABL Accreditation (ISO 15189). pj.k gSA MLP is designed for tier II & III cities, ,e,yih Js.kh 2 vkSj 3 ds 'kgjksa ds fy, fu:fir ZKHUH WKHVH ODEV ZRXOG ¿QG LW GLI¿FXOW WR attain NABL accreditation. Few states fd;k x;k gS] tgka bu iz;ksx'kkykvksa ds fy, ,u,ch,y have made it mandatory for Govt. labs to izR;k;u ikuk dfBu gksxkA dqN jkT;ksa esa dk;ZØe ds fy, go for the programme. ljdkjh iz;ksx'kkykvksa esa tkuk vfuok;Z cuk;k x;k gSA Total no. of application received 21, izkIr vkosnu dh dqy la[;k 21 vkSj foÙkh; o”kZ DQG FHUWL¿FDWLRQ DFKLHYHG E\ +&2V 2015&16 esa fpfdRlk iz;ksx’kkyk dk;ZØe ds rgr under Medical Laboratory Program in the 25 ,plhvks }kjk izek.ku i= izkIr fd;k x;kA ¿QDQFLDO\HDU

5.3. Empanelments 5-3- vuqlwphc) djuk 5.3.1 ECHS Empanelment 5-3-1 bZlh,p,l vuqlwphc) djuk Ex Servicemen Contributory Health j{kk ea=ky; ds iwoZ lSfud va’knk;h LokLF; ;kstuk Scheme of Ministry of Defense (ECHS) ¼bZlh,p,l½ }kjk bZlh,p,l dh vksj ls futh lkekU; has signed an MoU with NABH to evaluate vLirky] nar vLirkyksa] us= vLirkyksa vkSj funku dsaæksa

98 Quality Council of India Annual Report 2015 - 16

Private General Hospitals, Dental hospitals, dk ewY;kadu djus vkSj bZlh,p,l ds fy, vuqlwphc) Eye hospitals and diagnostic centres on behalf of ECHS and recommend/not djus@u djus dh laLrqfr djus ds fy, ,u,ch,p ds recommend them for ECHS empanelment. lkFk le>kSrk Kkiu ij gLrk{kj fd,A bl le>kSrs esa ;g 7KLV DJUHHPHQW DOVR QRWL¿HG WKDW 1$%+ Hkh vf/klwfpr fd;k fd ,u,ch,p çR;kf;r vLirkyksa Accredited hospitals will receive deemed dks bZlh,p,l ds rgr vuqlwphc) fd;k tk,xkA empanelment under ECHS. 8QGHU WKLV VFKHPH ,Q WKH ODVW ¿QDQFLDO bl ;kstuk ds rgr] foÙkh; o”kZ ds var esa] izkIr vkosnu year, total no. of application received dh dqy la- 270 Fkh vkSj bZlh,p,l vuqlwphc) djus were 270, and recommendation for ECHS Empanelment achieved by 220 HCOs. ds fy, flQkfj’k 220 ,plhvks }kjk izkIr dh xbZA

5.3.2 CGHS Empanelment 5-3-2 lhth,p,l esa vuqlwphc) djuk QCI – NABH has been assigned by Ministry D;wlhvkbZ & ,u,ch,p dks LokLF; vkSj ifjokj of Health and Family Welfare for inspection dY;k.k ea=ky; }kjk vLirkyksa] us= vLirkyksa@ and recommendation of hospitals, Eye dsanzksa] nar fpfdRlk dsanzksa] uSnkfud iz;ksx'kkykvksa vkSj Hospitals/Centers, Dental Clinics, Diagnostics besftax dsanzksa ds fujh{k.k rFkk laLrqfr dk dk;Z lkSaik Laboratories and Imaging Centers for the x;k gS] ftldk iz;kstu dsanzh; ljdkj LokLF; ;kstuk purpose of empanelment under Central Government Health Scheme (CGHS). The ¼lhth,p,l½ ds rgr vuqlwphc) djuk gSA blds fy, MoU signed on 23rd March, 2015 between lhth,p,l vkSj D;wlhvkbZ@,u,ch,p ds chp 23 CGHS and QCI/NABH for the same. ekpZ 2015 dks le>kSrk Kkiu ij gLrk{kj fd, x,A The turnaround time for the entire process is bl iwjh izfØ;k dk dqy le; 60 fnu ¼vkosnu izkIr 60 days (from the date of receiving application WLOO PDNLQJ WKH ¿QDO UHFRPPHQGDWLRQV 7KH djus dh frfFk ls vafre laLrqfr djus rd½ fu/kkZfjr arrangements and the cost towards the travel, fd;k x;k gSA bldh O;oLFkk vkSj vkdyu ny dh boarding and lodging of the assessment ;k=k vkSj Bgjus dk [kpZ vU; dk;ZØeksa ds foijhr team has to be borne by NABH unlike other ,u,ch,p }kjk ogu fd;k tkrk gSA programs. bl ;kstuk ds rgr] vafre foÙkh; o”kZ esa] izkIr 8QGHU WKLV VFKHPH ,Q WKH ODVW ¿QDQFLDO \HDU vkosnu dh dqy la- 506 Fkh vkSj lhth,p,l total no. of application received were 506, and vuqlwphc) gksus ds fy, laLrqfr dks 491 ,plhvks recommendation for CGHS Empanelment achieved by 491 HCOs. }kjk izkIr dh xbZA

Quality Council of India 99 Annual Report 2015 - 16

5.4 Number of Assessments and 5-4 vkdyu vkSj fujh{k.k dh la[;k Inspection vkdyu vkSj fujh{k.k dh dqy la[;k esa Total number of assessments and bl rkfydk esa Li”V :Ik ls fiNys o”kZ dh rqyuk esa inspections has increased tremendously in comparison to the last year as evident o`f) gqbZ gS % from following table:

Total Assessments and Inspection dqy vkdyu vkSj fujh{k.k Month ekg 2014 2015 2016 2014 2015 2016

Jan 55 57 158 tuojh 55 57 158 Qjojh 49 69 158 Feb 49 69 158 ekpZ 68 60 193 Mar 68 60 193 vizSy 54 81 Apr 54 81 ebZ 83 127 May 83 127 twu 74 119 Jun 74 119 tqykbZ 46 132 Jul 46 132 Aug 61 135 vxLr 61 135 Sep 68 137 flracj 68 137 Oct 33 124 vDVwcj 33 124 Nov 70 105 uoacj 70 105 Dec 51 169 fnlacj 51 169 TOTAL 712 1315 854 dqy 712 1315 854

5.5 Standards Revision 5-5 ekud iqujh{k.k 5.5.1 Hospital Standards 5-5-1 vLirky ekud The third edition of NABH standard had ,u,ch,p ekudksa dk r`rh; laLdj.k o"kZ 2012 been in practice from 2012. It was revised ls ykxw FkkA bls la'kksf/kr fd;k x;k vkSj pkSFks and up-graded to 4th edition. The guiding principles for revision of the standards laLdj.k esa LrjksUUkr fd;k x;k gSA ekudksa ds iqujh{k.k have mainly been the experience of gsrq fn'kkfunsZ'k fl)kar eq[; :i ls i.k/kkfj;ksa ds stakeholders including assessors, vuqHko gSa ftuesa ewY;kadudrkZ] vLirky] izR;k;u hospitals, members of accreditation and rFkk rduhdh lfefr;ksa ds lnL;x.k vkSj vU; technical committees and review of other varjjk”Vªh; LokLF; ns[kHkky ekudksa dh leh{kk djuk international healthcare standards. 'kkfey gSA Before the compilation, extensive feedback ladyu ls iwoZ rhljs laLdj.k ds laca/k esa iz/kku was collected on 3rd edition from principal assessors. Feedback questionnaire was ewY;kadudrkZvksa ls O;kid Lrj ij QhMcSd ,d= sent to all the accredited hospitals and fd, x,A QhMcSd iz'ukoyh lHkh izR;kf;r vLirkyksa feedback on the previous standards dks Hksth xbZ vkSj fiNys ekudksa ij QhMcSd ekaxs

100 Quality Council of India Annual Report 2015 - 16

sought, especially on issues related x,A fo'ks"k rkSj ij ekudksa dks ykxw djus] foospuk esa ZLWK GLI¿FXOW\ LQ LPSOHPHQWDWLRQ RI WKH vLi"Vrk vkfn ls lacaf/kr eqÌksa ij QhMcSd ekaxs x,A standards, ambiguity in interpretation etc. ,u,ch,p lfpoky; }kjk ewY;kadu fjiksVks± esa ls Data on most common NCs from assessment reports were compiled by lokZf/kd lkekU; ¼,u lh½ ls lacaf/kr vkadM+s ladfyr NABH secretariat and this was also fd, x, vkSj bUgsa pkSFks laLdj.k esa Hkh 'kkfey fd;k incorporated in the 4th edition. Before x;kA bUgsa vafre :i nsus ls iwoZ izk:i ekudksa dks ¿QDOL]DWLRQRIWKHVHSXEOLFRSLQLRQZDVDOVR ,u,ch,p dh osclkbV ij 26 väwcj] 2015 ls sought by putting up the draft standards at rhu lIrkg ds fy, iznÆ'kr djds lkoZtfud rkSj ij NABH website for three weeks from 26 Oct 2015 onwards. fopkj Hkh izkIr fd, x,A NABH secretariat collated and assimilated ,u,ch,p lfpoky; us QhMcSd laca/kh lwpukvksa the feedback information, linking with dks lacaf/kr v/;k;ksa ls tksM+dj mudk ladyu rFkk relevant chapters and presented it to the lekos'ku fd;k vkSj buij fopkj&foe'kZ djus gsrq technical committee for deliberations. rduhdh lfefr ds le{k izLrqr fd;kA bl izfØ;k During this process, views of legal experts ds nkSjku dkuwu ds fo'ks"kKksa rFkk dqN lkslkbfV;ksa tSls and certain societies i.e Critical Society fØfVdy lkslkbVh ,aM iSfy,fVo ds;j lkslkbVh vkWQ & Palliative Care Society of India, were bafM;k ds fopkj Hkh gekjs ns'k esa thou ns[kHkky also taken on end of lifecare issues in our laca/kh eqÌksa ij izkIr fd, x,A vkbZ,lD;w;w, dks country. Standards were approved by 22nd izR;k;u gsrq izLrqr djus ls iwoZ 17 fnlEcj] 2015 NABH meeting on 17 Dec 2015 before dks vk;ksftr ,u,ch,p cksMZ dh 22oha cSBd esa bu submitting it to ISQua for accreditation. ekudksa dks vuqeksfnr dj fn;k x;kA Standards are in three sections – ;s ekud rhu [kaMksa esa gSa& d½ ekud a) Standards [k½ ekxZn'kZd iqfLrdk b) Guidebook x½ vuqyXud c) Annexures ,u,ch,p vLirky ekudksa ls lacaf/kr pkSFks laLdj.k NABH Hospital Standards 4th edition is accredited by ISQua from 23 April 2016 to dks vkbZ,lD;w;w, }kjk 23 vizSy] 2016 ls ekpZ March 2020. 2020 rd izR;kf;r fd;k x;kA

5.5.2 Ayurveda Hospital Second Edition 5-5-2 vk;qosZn vLirky f}rh; laLdj.k Ayurveda hospital standards were vk;qosZn vLirky ekud o"kZ 2010 esa rS;kj fd, developed in 2010. With increased interest x,A i.k/kkfj;ksa dh c<+rh #fp ds lkFk bu ekudksa dks from stakeholders, there was a need to la'kksf/kr djus dh vko';drk FkhA lS)kafrd :i ls revise these standards. In principal same process followed as in hospital standards. ogh izfØ;k viukbZ xbZ tSlk fd vLirky ekudksa esa Extensive work was done by AYUSH gSA vk;q"k rduhdh lfefr }kjk O;kid dk;Z fd, x,A Technical Committee. Draft standards were lkoZtfud :i ls fopkj izkIr djus gsrq ekudksa ds izk:i put on NABH website and also on website dks ,u,ch,p dh osclkbV ij Mkyk x;k vkSj lkFk gh of Min of AYUSH for public comments. vk;q"k ea=ky; dh osclkbV ij Hkh Mkyk x;kA Inputs were also taken from subject fo"k;&fo'ks"kKksa rFkk vkS|ksfxd i.k/kkfj;ksa ls Hkh experts and industry stakeholders. tkudkjh izkIr dh xbZA These standards were endorsed by Min. of bu ekudksa dks vk;q"k ea=ky;] Hkkjr ljdkj }kjk AYUSH, Govt of India. vuqeksfnr fd;k x;kA

Quality Council of India 101 Annual Report 2015 - 16

5.5.3 Standards Revision under process 5-5-3 izfØ;k/khu ekud iqujh{kk +RPHRSDWK\+RVSLWDO6WDQGDUGV Ƈ gksE;ksiSFkh vLirky ekud %ORRG%DQN6WDQGDUGV Ƈ CyM cSad ekud $OORSDWKLF&OLQLF6WDQGDUGV Ƈ ,yksiSfFkd fDyfud ekud 5.6 Capacity Building Programs 5-6 {kerk fuekZ.k dk;ZØe 5.6.1 Programs on Implementation (POI programs) 5-6-1 dk;kZUo;u ij dk;ZØe ¼ihvksvkbZ dk;ZØe½ These programs primarily aim at orienting bu dk;ZØeksa dk izkFkfed y{; izR;k;u ekudksa ds the Healthcare organizations about the ckjs esa LokLF; ns[kHkky laxBuksa dk vfHkfoU;kl accreditation standards and to encourage and motivate new organizations to become djuk gS vkSj blls u, laxBuksa dks izR;k;u dh ;k=k part of accreditation journey. dk Hkkx cuus dh izsj.kk vkSj izksRlkgu feyrk gSA These programs are structured to help in bu dk;ZØeksa dks dk;kZUo;u esa lgk;rk nsus rFkk implementation and to address the related izfrHkkfx;ksa ds lacaf/kr iz'uksa dk mÙkj nsus ds fy, queries from participants. rS;kj fd;k x;k gSA a. Hospital & SHCO: The 3-Day d- vLirky vkSj ,l,plhvks % ,u,ch,p Implementation Course for NABH Hospital vLirky ekudksa ds fy, rhu fnolh; dk;kZUo;u Standards are being conducted either as ikB~;Øe dk vk;kstu ;k rks [kqys dk;ZØe ds :Ik open program wherein NABH announces the program and invites applications or as esa fd;k tkrk gS tgka ,u,ch,p }kjk dk;ZØe dh a closed program which is organised on ?kks”k.kk dh tkrh gS vkSj vkosnu vkeaf=r fd, tkrs gSa request from particular hospital/ institution. ;k ,d can dk;ZØe ds :Ik esa tgka fo’ks”k vLirky@ Total of 13 such programs were conducted laLFkku ls vuqjks/k ij dk;ZØe dk vk;kstu fd;k LQ WKH ODVW ¿QDQFLDO \HDU RXW RI ZKLFK tkrk gSA were open and 10 were closed program. fiNys foÙkh; Ok”kZ esa dqy 13 ,sls dk;ZØeksa dk b. Blood Bank: Two POI program for Blood vk;kstu fd;k x;k] ftuesa ls 3 [kqys Fks vkSj 10 Bank accreditation was organized. can dk;ZØe FksA c. Dental: Conducted two-day Closed POI [k- CyM cSad % CyM cSad çR;k;u ds fy, nks ihvksvkbZ in Singhad Dental College Pune on 14-15 dk;ZØe vk;ksftr fd, x, FksA December 2015. x- nar % 14&15 fnlacj 2015 dks flagxM MsaVy d. Nursing: Twelve POI programs for Nursing Excellence Program were organized dkWyst iq.ks esa nks fnolh; can ihvksvkbZ dk vk;kstuA e. PHC - Nine programs conducted for ?k- uflZax % uflZax mRÑ”Vrk dk;ZØe ds fy, 12 Maharashtra State Govt. (After this 33 ihvksvkbZ dk;ZØe vk;ksftr fd, x,A PHC applied and out of which 2 achieved ³- ih,plh % egkjk”Vª jkT; ljdkj ds fy, ukS dk;ZØeksa accreditation). dk vk;kstu ¼blds ckn 33 ih,plh us vkosnu fd, vkSj ftlesa ls 2 us ekU;rk izkIr dh Fkh½A 5.6.2 Education and Training Workshops 5-6-2 f'k{kk vkSj çf'k{k.k dk;Z'kkyk,a Five workshops were conducted by vçSy] 2015 ls ekpZ] 2016 dh vof/k ds nkSjku NABH during the period of April 2015 to ,u,ch,p }kjk ikap dk;Z'kkyk,a vk;ksftr dh xbZaA March 2016. (Clinical Audit - 2, Continual ¼fDyfudy v‚fMV & 2] fujarj xq.koÙkk lq/kkj & 2] Quality Improvement – 2, Management of Medication & Patient Safety – 1) nok vkSj jksxh lqj{kk dk izca/ku & 1½A

102 Quality Council of India Annual Report 2015 - 16

5.6.3 AYUSH Promotion 5-6-3 vk;q”k mUu;u a) Awareness programs and meetings with d½ tkx:drk dk;ZØeksa vkSj vk;q”k ea=ky; ds RI¿FLDOVRI0LQLVWU\RI$<86+FRQGXFWHG vf/kdkfj;ksa ds lkFk cSBdksa dk vk;kstu fd;kA b) Participation for promotion of Accreditation [k½ fuEufyf[kr jk”Vªh; vkSj jkT; Lrjh; vkjksX; lekjksgksa Programmes in following National & State level AROGYA events: esa izR;k;u dk;ZØe dks c<+kok nsus ds fy, HkkxhnkjhA 1. Global Ayurveda Exhibition: 31 January - 1- Xykscy vk;qosZn izn’kZu % 31 tuojh & 04 Qjojh 04 February 2016, Kozhikode, Kerala 2016] dksf>dksM] dsjyA 2. AROGYA 2016 from 19th – 22nd March 2- iq.ks] egkjk”Vª esa 19&22 ekpZ 2015 rd vkjksX; 2016 at Pune, Maharashtra 2016 3. National Arogya 2016 from 26th – 29th March 2016 at Goa 3- xksok esa 26&29 ekpZ 2016 rd jk”Vªh; vkjksX; 2016

National Arogya 2016 from 26th – 29th March 2016 at Goa 5.6.4 Online E-Learning Portal 5-6-4 vkWuykbu bZ&v/;;u iksVZy eQuest is Quality Council of India's (QCI) bZ&DoSLV Hkkjrh; xq.koŸkk ifj"kn ¼D;wlhvkbZ½ dk E-Learning Portal . eQuest is designed bZ&v/;;u iksVZy gSA bZ&DoSLV dks LokLF; ns[kHkky] for augmenting knowledge and skillsets lsokvksa vkfn ds {ks= esa is'ksojksa rFkk u, yksxksa dh of professionals and new entrants in the area of Healthcare, Services etc. NABH tkudkjh rFkk dkS'kyksa dks c<+kus gsrq rS;kj fd;k x;k coordinated with resource persons to gSA ,u,ch,p us fDyfud ys[kk ijh{kk] 'kY; fpfdRlk create modules for Clinical Audit, Surgical lkbV laØe.k ¼,l,lvkbZ½] vkSj lrr xq.koŸkk Site Infection (SSI), and Continuous lq/kkj ds fy, ekWM~¸kwy rS;kj djus ds iz;kstukFkZ Quality Improvement (CQI). lalk/ku laiUUk O;fä;ksa ls laidZ fd;k gSA 5.6.5 Assessors Training Programs 5-6-5 vkdyudrkZvksa ds izf’k{k.k dk;ZØe a) For Hospital Accreditation Program d½ vLirky izR;k;u dk;ZØe ds fy, (i) Two programs on hospital assessors training courses were organised. Two (i) vLirky vkdyudrkZvksa ds çf'k{k.k ikB~;Øe ij assessor courses were conducted. Both nks dk;ZØeksa dk vk;kstu fd;k x;kA nks vkdyudrkZ were close programs conducted on request ikB~;Øe dk vk;kstu fd;k x;kA Øe’k% xqtjkr vkSj

Quality Council of India 103 Annual Report 2015 - 16

of Gujarat and Haryana respectively. Total gfj;k.kk nksuksa ds vuqjks/k ij can dk;ZØeksa dk vk;kstu of 70 participants attended the course out fd;k x;k FkkA ikB~;Øe esa dqN 70 izfrHkkfx;ksa us Hkkx RIZKLFKTXDOL¿HG fy;k ftlesa ls 33 us vgZrk izkIr dhA (ii) Assessor Conclave-cum-refresher course: To acquaint all the empanelled (ii) ewY;kadudrkZ dkWUDyso lg iqu'Pk;kZ assessors about fourth edition of hospital ikB~¸kØe % vLirky ekudksa ds pkSFks laLdj.k ds standards, three courses were conducted ckjs esa iSuyc) lHkh ewY;kadudrkZvksa dks ifjp; across the country. Assessors could djokus gsrq ns'k Hkj esa rhu ikB~¸kØe lapkfyr fd, participate as per their convenience. x,A ewY;kadudrkZvksa us viuh lqfo/kkuqlkj buesa Hkkx fy;kA a. New Delhi: 13th and 14th Feb 2016 (108 d- ubZ fnYyh % 13 vkSj 14 Qjojh 2016 ¼108 participants) izfrHkkxh½ b. Kochi: 20th and 21st Feb 2016 (73 [k- dksph % 20 vkSj 21 Qjojh 2016 ¼73 izfrHkkxh½ participants) x- yksukokyk % 12 vkSj 13 ekpZ 2016 ¼119½ c. Lonavala: 12th and 13th march 2016 (119)

Assessor Conclave cum refresher course: Assessor Conclave cum refresher course: Kochi: New Delhi: 13th and 14th February 2016 (108 participants) 20th and 21st Feb 2016 ( 73 participants)

Assessor Conclave cum refresher course: Assessor Conclave cum refresher course: Kochi: 20th and 21st Feb 2016 (73 participants) Lonavala: 12th and 13th March 2016 (119)

104 Quality Council of India Annual Report 2015 - 16

5.7 Government Collaborations 5-7 ljdkjh lg;ksx 5.7.1 Ex-Servicemen Contributory Scheme of 5-7-1 HkwriwoZ lSfudksa gsrq j{kk ea=ky; dh va'knk;h Ministry of Defense (ECHS) Empanelment ;kstuk ¼bZlh,p,l½ dks iSuyc) djuk Ex Servicemen Contributory Health HkwriwoZ lSfudksa gsrq j{kk ea=ky; dh va'knk;h ;kstuk 6FKHPH (&+6 LVD*RYHUQPHQW¿QDQFHG ¼bZlh,p,l½ ljdkj }kjk foŸkiksf"kr ,d LokLF; health scheme covering all the states of ;kstuk gS ftlds rgr ns'k ds lHkh jkT; 'kkfey gSaA the country. ECHS has been launched to bZlh,p,l dh 'kq#vkr mu lHkh HkwriwoZ lSfudksa dks provide comprehensive medicare to all ex- O;kid fpfdRlk iznku djus ds fy, dh xbZ Fkh tks servicemen in receipt of pension to his/her isa'ku izkIr dj jgs gSa vFkok ftuds vkfJr ifjtu dependents, which includes wife/husband, isa'ku izkIr dj jgs gSa ftuesa iRuh@ifr] NksVs cPps minor children and dependent parents. rFkk vkfJr ekrk&firk 'kkfey gSaA ECHS aspires to provide to all its bZlh,p,l vius lHkh ykHkkfFkZ;ksa dks xq.koÙkk EHQH¿FLDULHVTXDOLW\PHGLFDOFDUHVHUYLFHV fpfdRlk ns[kHkky lsokvksa dks iznku djus dh vkdka{kk hence has signed an MoU with NABH on j[krk gS vr% bZlh,p,l dh vksj ls futh lkekU; 05th August, 2011 at New Delhi for NABH vLirkyksa] nar fpfdRlk vLirkyksa] us= vLirkyksa to evaluate Private General Hospitals, vkSj uSnkfud dsanzksa ds ewY;kadu ds fy, ,u,ch,p Dental hospitals, Eye hospitals and gsrq ubZ fnYyh esa 05 vxLr 2011 dks ,u,ch,p diagnostic centres on behalf of ECHS ds lkFk le>kSrk Kkiu ij gLrk{kj fd, x, rFkk and recommend/not recommend them for mUgsa bZlh,p,l ukfedkc) djus dh flQkfj'k@ugha ECHS empanelment. This agreement also djus dh flQkfj'k djuh FkhA bl djkj esa ;g Hkh QRWL¿HG WKDW 1$%+ $FFUHGLWHG KRVSLWDOV vf/klwfpr fd;k x;k gS fd ,u,ch,p }kjk izR;kf;r will receive deemed empanelment under vLirkyksa dks bZlh,p,l ds rgr ekun ukfedkc) ECHS. Hkh fd;k tk,xkA 5.7.2 Central Government Health Scheme 5-7-2 dsaæ ljdkj LokLF; ;kstuk ¼lhth,p,l½ (CGHS) Empanelment: Government dks iSuyc) djuk % Hkkjr ljdkj LokLF; ,oa of India, through Ministry of Health and ifjokj dY;k.k ea=ky; ds ek/;e ls vius ykHkkÆFk;ksa Family Welfare, empanel private hospitals, ¼deZpkfj;ksa rFkk isa'ku/kkjdksa½ ds fy, lhth,p,l ds dental centers, eye centers and diagnostic rgr izkbosV vLirkyksa] nar fpfdRlk dsaæksa] us= fpfdRlk laboratories and imaging centers under dsaæ rFkk Mk;XuksfLVd iz;ksx'kkykvksa ,oa besÇtx dsaæksa &*+6 IRU LWV EHQH¿FLDULHV HPSOR\HHV DQG dks iSuyc) djrh gSA bl izdkj lhth,p,l }kjk iwoZ pensioners). Such empanelment is done fu/kkZfjr 'krks± ij D;wlhvkbZ }kjk fd, x, fujh{k.k based on an inspection carried out by QCI on ds vk/kkj ij iSuyc) fd;k tkrk gSA bl iz;kstukFkZ a predetermined criteria set by CGHS. For D;wlhvkbZ rFkk lhth,p,l @ LokLF; ,oa ifjokj the purpose, QCI and CGHS/MOHFW has dY;k.k ea=ky; us bl izdkj ds dk;Zdyki lapkfyr entered into MoU to carry out such activity. djus gsrq ,d leÖkkSrk Kkiu ij gLrk{kj fd, gSaA 5.7.3 Clinical Trial Accreditation 5-7-3 fDyfudy ijh{k.k izR;k;u Accreditation standards of clinical trial fDyfudy ijh{k.k ,fFkDl lfefr] vUos"kdksa vkSj ethics committee, investigators and clinical fDyfudy ijh{k.k LFkyksa ds izR;k;u ekudA elkSnk trial sites. Draft standards were submitted ekudksa dks LokLF; ,oa ifjokj dY;k.k ea=ky; dks to Ministry of Health & Family Welfare. Reply is awaited. izLrqr fd;k x;kA mÙkj dh izrh{kk gSA

Quality Council of India 105 Annual Report 2015 - 16

5.7.4 Working with State Governments 5-7-4 jkT; ljdkjksa ds lkFk dk;Z djuk Quality standard implementation in public lkoZtfud LokLF; ns[kHkky esa xq.koÙkk ekud healthcare facilities is an ongoing activity dk;kZUo;u fofHkUu jkT; ljdkjksa ds lkFk ,d tkjh with various State Governments. From 1 April 2015 to 31 March 2016, NABH worked xfrfof/k gSA blesa 1 vizSy 2015 ls 31 ekpZ 2016 very closely and actively with Kerala, Tamil rd] dsjy] rfeyukMq] gfj;k.kk] mÙkj izns’k] e/; Nadu, Haryana, Uttar Pradesh, Madhya izns’k vkSj dukZVd ds lkFk ,u,ch,p us vR;ar Pradesh and Karnataka. utnhdh vkSj lfØ; :Ik ls dk;Z fd;kA 5.8 New Initiatives at NABH 5-8 ,u,ch,p esa ubZ 'kq:vkr 5.8.1 Emergency Department standards for 5-8-1 vkikrdkyhu fo'ks"k vdknfed dkWyst Hospitals developed in collaboration with Academic College of Emergency ¼,lhbZbZ½ ds lg;ksx ls fodflr vLirkyksa Experts (ACEE). gsrq vkikrdkyhu foHkkx ekud Standards were developed after obtaining lHkh i.k/kkfj;ksa ls lkewfgd :i ls QhMcSd izkIr djds collective feedback from all stakeholders. ekud rS;kj fd, x,A lkoZtfud :i ls vfHker izkIr Displayed on NABH website for public djus gsrq mUgsa ,u,ch,p dh osclkbV ij Mkyk x;k comments and inputs incorporated. vkSj izkIr tkudkfj;ksa dks 'kkfey fd;k x;kA 5.8.2 NABH Healthcare Quality standards are 5-8-2 vf[ky Hkkjrh; vkW¶FkSyeksykWftdy lkslkbVh being developed separately for Eye Care ds ijke'kZ ls us= fpfdRlk LokLF; ns[kHkky Healthcare providers in consultation iznkrkvksa ds fy, i`Fkd :i ls ,u,ch,p LokLF; with All India Ophthalmological Society. ns[kHkky xq.koÙkk ekud rS;kj fd, tk jgs gSaA Draft standards are under review of NABH ,u,ch,p rduhdh lfefr izk:i ekudksa dh leh{kk Technical Committee. dj jgh gSA 5.8.3 Empanelment of Medical Value Travel 5-8-3 fpfdRlk ewY; ;k=k lqfo/kkiznkrk Facilitator (MVTF) ¼,eohVh,Q½ dks iSuyc) djuk

Draft standards izk:i ekud 7RLQLWLDWHHPSDQHOPHQWVFKHPHIRFXVLQJ Ƈ Lo ,oa cká ewY;kadu izfØ;k ds tfj, ejhtksa dh on patient safety through process of self lqj{kk ij dsafær iSuyc) djus dh ;kstuk 'kq# djuk and external evaluation in order to test rkfd lqfo/kkiznkrkvksa ds mŸkjnkf;Ro rFkk Hkjksls dh the accountability and reliability of the facilitators. tkap dh tk ldsA Ƈ 7R HQVXUH WUDQVSDUHQF\ DFFRXQWDELOLW\ lqfo/kkiznkrkvksa }kjk viuk, tkus okys izR;sd pj.k in every steps followed by facilitators to esa ikjnÆ'krk ,oa mŸkjnkf;Ro lqfuf'Pkr djuk ftlls promote and improve the standard practice fpfdRlk i;ZVdksa dks fpfdRlk lqfo/kk,a iznku djus being carried out for providing services to ds fy, viuk, tkus okys ekud vH;klksa dks c<+kok medical tourists. fn;k tk lds ,oa lq/kkjk tk ldsA 5.8.4 Collaboaration with NGOs with special 5-8-4 ekr` ,oa f'k'kq ns[kHkky esa lq/kkj djus ij focus for improving maternal and child fo'ks"k /;ku nsrs gq, xSj ljdkjh laxBuksa ds health. lkFk lg;ksx Discussions are on for potential ekr` ,oa f'k'kq dsaæksa ds izek.ku gsrq ts,pihvkbZbZthvks collaboration with JHPIEGO and FOGSI. rFkk ,Qvksth,lvkbZ ds lkFk laHkkfor lg;ksx ij ppkZ dh tk jgh gSA

106 Quality Council of India Annual Report 2015 - 16

IRUFHUWL¿FDWLRQRIPDWHUQDODQGFKLOGFHQWUHV QsMjs'ku vkWQ vkWClVªsfVd ,aM xkbusdksykWftdy The Federation of Obstetric and lkslkbVh vkWQ bafM;k ¼,Qvksth,lvkbZ½ ,d is'ksoj Gynaecological Societies of India (FOGSI) laxBu gS ftuesa Hkkjr esa izSfDVl djus okys eka f'k'kq is a professional organization representing practitioners of obstetrics and gynaecology ,oa L=h jksx fo'ks"kK 'kkfey gSaA in India. eka] f'k'kq ,oa L=h jksx laca/kh varjjk”Vªh; f'k{kk Johns Hopkins Program for International gsrq tkWu gkWiÇdl dk;ZØe ¼ts,pihvkbZbZthvks½ ,d Education in Gynecology and Obstetrics -KSLHJR LV DQ LQWHUQDWLRQDO QRQSUR¿W varjjk”Vªh; vykHkdkjh LokLF; laxBu gS tks tkWu KHDOWK RUJDQL]DWLRQ DI¿OLDWHG ZLWK -RKQV gkWiÇdl fo'ofo|ky; ds lkFk lac) gSA Hopkins University. 5.8.5 Collaboration with IIHMR 5-8-5 vkbZvkbZ,p,evkj ds lkFk lg;ksx Memorandum of Agreement signed with Hkkjrh; LokLF; izca/ku laLFkku ,oa vuqla/kku laLFkku Indian Institute of Health Management & ¼vkbZvkbZ,p,evkj½ ds lkFk leÖkkSrk Kkiu laiUUk Research Institute (IIHMR) which is WHO fd, x,] tks fd fo'o LokLF; laxBu dk ,d collaborative centre for primary healthcare and an exclusive healthcare research and lg;ksxh dsanz gS tks izkFkfed dsaæ vkSj fof'k"V LokLF; post-graduation university which focuses ns[kHkky vuqla/kku ,oa LukrdksŸkj fo'ofo|ky; gS on management education and training in vkSj tks LokLF; ns[kHkky esa izca/ku f'k{kk ,oa izf'k{k.k the healthcare. ij /;ku dsafær djrk gSA 5.8.6 Collaboration with Health Sector Skill 5-8-6 LokLF; {ks= dkS'ky ifj"kn ¼,p,l,llh½ Council (HSSC) ds lkFk lg;ksx Memorandum of Agreement signed with LokLF; {ks= dkS'ky ifj"kn ¼,p,l,llh½ ds lkFk Health Sector Skill Council (HSSC) for leÖkkSrk Kkiu ij gLrk{kj fd, x, rkfd ,u,ch,p endorsement by NABH of their courses, }kjk muds ikB~¸kØeksa] ikB~¸kp;kZvksa] ewY;kadu curriculum, assessment process etc. izfØ;kvksa vkfn ds fy, vuqeksnu fd;k tk ldsA 5.8.7 Software Development and customisation 5-8-7 ,u,ch,p izR;k;u vuqikyu izca/ku as per NABH Accreditation Compliance iz.kkyh ds vuqlkj lkW¶Vos;j fodkl vkSj Management System vuqdwyu This was a long awaited project for NABH. ;g ,u,ch,p ds fy, ,d yach izrhf{kr ifj;kstuk This is a web-based system through which FkhA ;g ,d osclkbV vk/kkfjr iz.kkyh gS tks following processes are completely on fuEufyf[kr izfØ;kvksa ds ek/;e ls iwjh rjg ls line: vkWuykbu dh xbZ gSA 2QOLQHDSSOLFDWLRQV Ƈ vkWuykbu vkosnu 2QOLQHSD\PHQW Ƈ vkWuykbu Hkqxrku 2QOLQHDVVHVVRUPDQDJHPHQWV\VWHP Ƈ vkWuykbu vkdyudrkZ izca/ku iz.kkyh 2QOLQHDVVHVVPHQWUHSRUWVIHDVLEOH Ƈ vkWuykbu vkdyu laHko fjiksVZ 'LVFXVVLRQIRUXP Ƈ ppkZ eap 2QOLQHHOHDUQLQJPRGXOHV LQSURFHVV Ƈ vkWuykbu bZ&vf/kxe ekWM~;wy ¼izfØ;k esa½ 5.9 NABH International: 5-9 ,u,ch,p baVjus'kuy % NABH representative, Dr. B.K. Rana, Joint ,u,ch,p ds izfrfuf/k] MkW- ch- ds- jk.kk] la;qDr Director, was appointed as Chairman of funs'kd dks vkbZ,lDok ,th,e ds nkSjku vkbZ,lDok ISQua Accreditation Council during ISQua izR;k;u ifj"kn dk v/;{k fu;qDr fd;k x;kA mUgsa

Quality Council of India 107 Annual Report 2015 - 16

AGM. He was also nominated to ISQua vkbZ,lDok cksMZ esa ,d funs'kd ds :Ik esa euksuhr Board as one of its Directors and a member of Board Accreditation Committee. NABH fd;k x;k vkSj izR;k;u lfefr ds lnL; ds :Ik has retained board membership of Asian esa fu;qDr fd;k x;kA ,u,ch,p 2014 &15 ds Society for Quality in Healthcare (ASQua) fy, ,f'k;u lkslk;Vh QkWj DokfyVh bu gSYFk ds;j for 2014-2015. ¼,,lDok½ dh cksMZ lnL;rk dks cuk, j[kk gSA NABH participated in 32nd international ,u,ch,p us nksgk] drj esa 4&7 väwcj] 2015 rd conference, Board meeting and AGM of ISQua held on October 4-7, 2015 at vk;ksftr 32osa varjjk”Vªh; lEesyu] cksMZ cSBd rFkk Doha, Qatar. NABH also participated in vkbZ,lD;w;w, dh okÆ"kd vke cSBd ¼,th,e½ esa Hkkx Board meeting and AGM of Asian Society fy;kA ,u,ch,p us nksgk esa 5 väwcj] 2015 dks for Quality in Healthcare (ASQua) held vk;ksftr ,f'k;u lkslkbVh QkWj DokfyVh bu gsYFkds;j on October 5, 2015 at Doha concurrently dh cksMZ cSBd rFkk okÆ"kd vke cSBd esa Hkkx fy;k with ISQua conference. NABH presented tks fd vkbZ,lD;w;w, lEesyu ds lkFk gh laiUUk gqvkA at International Performance and Quality in Health Congress on March 3, 2016 at ,u,ch,p us varkfy;k] rqdhZ esa ogka ds LokLF; ea=ky; Antalya, Turkey organized by Ministry of }kjk 3 ekpZ] 2016 dks vk;ksftr gsYFk dkaxzsl esa Health, Turkey. Services Export Promotion varjjk”Vªh; dk;Z fu"iknu ,oa xq.koŸkk ls lacaf/kr izLrqfr Council (SEPC) and Department of nhA lsok fu;kZr lao/kZu ifj"kn ¼,lbZihlh½ rFkk okf.kT; Commerce, with the support of High foHkkx us ratkfu;k fLFkr Hkkjrh; mPpk;ksx ds lg;ksx Commission of India in Tanzania, organized ls nkj&,&lyke esa 1 tqykbZ] 2015 dks fpfdRlk an event on July 1, 2015 at Dar-es-Salaam for local hospitals to showcase potential ewY; ;k=k gsrq Hkkjrh; LokLF; ns[kHkky iz.kkyh dh of Indian healthcare system for Medical laHkkoukvksa dks n'kkZus gsrq LFkkuh; vLirkyksa ds fy, Value Travel. Welcome address was given ,d dk;ZØe vk;ksftr fd;kA lqJh vfnfr nkl jkmr] by Ms Aditi Das Rout, DG-SEPC. Special Mhth&,lbZihlh us Lokxr Hkk"k.k fn;kA egkefge Jh address was delivered by H.E. Mr. Debnath nsoukFk 'kko] ratkfu;k ds mPpk;qä us fo'ks"k Hkk"k.k Shaw, High Commissioner to Tanzania. DG-SEPC presented on Healthcare fn;kA Mhth&,lbZihlh us LokLF; ns[kHkky iksVZy % Portal: www.indiahealthcaretourism.com. www.indiahealthcaretourism.com dh 'kq#vkr dhA Dr. B.K. Rana, Joint Director-NABH made MkW- ch- ds- jk.kk] la;qä funs'kd&,u,ch,p us ^^Hkkjr a presentation on the topic “Standards and esa ekud rFkk izR;k;u% ,u,ch,p dh Hkwfedk** fo"k; Accreditation in India: Role of NABH”. ij ,d izLrqfr nhA Under NABH International, a 3-day ,u,ch,p varjjk”Vªh; ds rgr vLirky izR;k;u workshop on hospital accreditation was fo"k; ij ,d rhu fnolh; dk;Z'kkyk dk vk;kstu organized in association with our facilitation fd;k x;k ftlesa gekjs lqfo/kk iznkrk Hkkxhnkj& partner- HealthCore, Philippines. This gsYFkdksj] fQfyihal us lg;ksx fd;kA bl dk;Z'kkyk workshop was aiming to provide training and dk mÌs'; fQfyihal esa vLirky izca/kdksa rFkk awareness to hospital managers and staff in Philippines. The workshop held on May deZpkfj;ksa dks izf'k{k.k iznku djuk rFkk mUgsa tkx#d 4-6, 2015 in Quezon City, Metro Manila. In cukuk FkkA bl dk;Z'kkyk dk vk;kstu 4&6 ebZ] addition to the workshop, pre-assessment 2016 rd Dostksu flVh] eSVªks euhyk esa fd;k x;kA of St. Cabrini Hospital, Batangas was also bl dk;Z'kkyk ds vykok lsaV dSczhuh vLirky] conducted on May 7-8, 2015. Dr. SKM Rao ckVuxSl dk iwoZ vkdyu 7&8 ebZ] 2015 dks and Dr. B.K. Rana were the faculty and fd;k x;kA bu nksuksa dk;Zdykiksa ds fy, MkW- ,l- assessors for both the activities. ds- ,e- jko rFkk MkW- ch- ds- jk.kk ladk; ,oa ewY;kadudrkZ FksA

108 Quality Council of India Annual Report 2015 - 16

5.10 NABH Journal 5-10 ,u,ch,p tuZy “The Journal of National Accreditation ^^n tuZy vkWQ us'kuy ,ØsfMVs'ku cksMZ QkWj gkWfLiVYl Board for Hospitals & Healthcare Providers” ,.M gSYFkds;j izksokbMlZ** esa ,slh tkudkjh izdkf'kr publishes the information which addresses dh tkrh gS tks LokLF; ns[kHkky dh O;oLFkkvksa] research, policy and implementation related to quality assurance programme fpfdRlh; ns[kHkky vkSj ifj.kke] uSnkfudh] nok in healthcare settings, clinical care izca/ku] vLirky laØe.k fu;a=.k] uSnkfud vkSj and outcome, diagnostics, medication fpfdRlk ys[kk ijh{k.k] xq.koŸkk ladsrd] lqfo/kk management, hospital infection control, izca/ku vkSj ekuo lalk/ku ls lacaf/kr vuqla/kku] uhfr clinical and medical audits, quality indicators, vkSj dk;kZUo;u dks lacksf/kr djrh gSA blds foLrkj facility management and human resource. esa lajpuk] izØe vkSj ifj.kke ls lacaf/kr xq.koŸkk eki Scope also includes quality measurement techniques related to structure, processes rduhd Hkh 'kkfey gSA LokLF; ns[kHkky izca/ku esa and outcomes. Medical and technology fpfdRlk ,oa izkS|ksfxdh uokpkjksa vkSj loksZŸke izFkkvksa innovations and best practices in healthcare dks izksRlkfgr fd;k tkrk gSA management are encouraged. NABH Journal is published bi-annually. ,u,ch,p tuZy if=dk f} okf”kZd :Ik ls izdkf’kr 7KH ¿UVW LVVXH RI WKH -RXUQDO ZDV gksrk gSA tuZy dk igyk vad twu 2014 esa izdkf'kr published in June 2014. All the issues fd;k x;k FkkA bu lHkh vadksa dks i.k/kkfj;ksa us lg"kZ were well accepted and appreciated by Lohdkj fd;k vkSj budh iz'kalk dhA rhljk vad WKHVWDNHKROGHUV7KH¿IWKLVVXHLVGXHIRU tqykbZ 2016 esa izdkf'kr fd;k tkuk gSA publication in July 2016. 5.11 Assessors 5-11 ewY;kadudrkZ Two assessor courses to empanel and vLirky@,l,plhvks@Dyhfud@ih,plh@uÉlx train assessors for hospital / SHCO / Clinic / mR—"Vrk@ihbZ,p@ihbZ,l,plhvks@bZlh,p,l rFkk PHC / Nursing excellence / PEH / PESHCO lhth,p,l ds iSuyc) djus gsrq ewY;kadudrkZvksa / ECHS and CGHS empanelment were dks izf'k{k.k iznku djus ds mÌs';kFkZ nks ewY;kadudrkZ conducted. Through these two courses, 33 ikB~¸kØe lapkfyr fd, x,A bu nksuksa ikB~¸kØeksa ds QHZO\ TXDOL¿HG DVVHVVRUV ZHUH DGGHG LQ ek/;e ls ekStwnk 353 ewY;kadudrkZvksa ds iwy esa 33 existing pool of 353 assessors. u, ;ksX; ewY;kadudrkZvksa dks 'kkfey fd;k x;k gSA 5.12 International Visits 5-12 varjjk"Vªh; nkSjs $FRQVROLGDWHGWDEOHRI,QWHUQDWLRQDORI¿FLDO ,u,ch,p ds vf/kdkfj;ksa }kjk fd, x, varjjk”Vªh; YLVLWVXQGHUWDNHQE\WKHRI¿FHUVRI1$%+ vkf/kdkfjd nkSjksa dh ,d lesfdr rkfydk % Name of the Date of Purpose of visit / vf/kdkjh dk RI¿FLDO nkSjs dk mís’; @ dk;ZØe esa visit Programme attended uke vkSj nkSjs dh frfFk Designation Hkkx fy;k May 4-8, 3-day workshop on hospital inuke 2015 accreditation in Manila and B.K. Rana May 7-8, pre-assessment of St. Cabrini euhyk esa vLirky izR;k;u ij 2015 Hospital, Batangas, Philippines 4&8 ebZ 2015 rhu fnolh; dk;kZ’kkyk vkSj Ckh ds jk.kk Dr K K Kalra, 26 -29th South East Asia Hospital Expansion 7&8 ebZ 2015 lsaV dcjhuh vLirky] ckVuxkl] CEO May 15 Summit 2015, Jakarta, Indonesia fQyhihal dk iwoZ ewY;kadu May 28-29, Dr. B.K. 2015 in Oak Midterm face to face meeting of nf{k.k iwoZ ,f’k;k vLirky Rana, Joint MkW- ds ds dkyjk] Brook, ISQua Accreditation Council 26&29 ebZ 15 foLrkj f’k[kj lEesyu 2015] Director lhbZvks Illinois, USA tdkZrk] baMksusf’k;k

Quality Council of India 109 Annual Report 2015 - 16

Part of Indian delegation vksd czwd] organized by Services Export bfyuksbl] MkW- ch- ds- jk.kk] vkbZ,l,Dok izR;k;u ifj”kn ds Promotion Council (SEPC) and ;w,l, esa Department of Commerce with la;qDr funs’kd Dr. B.K. June e/;kof/k vkeus lkeus dh cSBd the support of High Commission 28&29 ebZ] Rana, Joint 30-July 1, of India in Tanzania for local 2015 Director 2015 hospitals to showcase potential of Indian healthcare system for nkj & ,l & lyke] ratkfu;k Medical Value Travel at Dar-es- esa fpfdRlk ewY; ;k=k ds fy, Salaam, Tanzania. Hkkjrh; LokLF; lsok iz.kkyh dh {kerk dks iznf’kZr djus ds fy, Dr K K Kalra, 6-9th Sept APEC GHSA Policy Forum on MkW- ch- ds- jk.kk] 30 twu & 1 LFkkuh; vLirkyksa gsrq ratkfu;k CEO 15 infection control, Seol, Korea la;qDr funs’kd tqykbZ 2015 esa Hkkjrh; mPpk;ksx ds lg;ksx ds lkFk lsok fu;kZr lao/kZu ifj”kn Dr K K Kalra, 28-30th 1st Gulf Healthcare Summit ¼,lbZihlh½ vkSj okf.kT; foHkkx CEO Sept 15 2015, Bahrain }kjk vk;ksftr Hkkjrh; izfrfuf/ keaMy dk HkkxA Dr. B.K. October ISQua conference, Board and Rana, Joint laØe.k fu;a=.k ij ,ihbZlh 4-7, 2015 Council Meeting at Doha, Qatar MkW- ds ds dkyjk] 6&9 flracj Director th,p,l, uhfr eap] fl;ksy] lhbZvks 15 dksfj;k Part of Indian delegation organised by Services Export Dr. B.K. November MkW- ds ds dkyjk] 28&30 flracj igyk [kkM+h LokLF; ns[kHkky Promotion Council (SEPC) and Rana, Joint 18-20, lhbZvks 15 f’k[kj lEesyu 2015] cgjhu Department of Commerce in Director 2015 MAPIC Conference at Cannes, MkW- ch- ds- jk.kk] 4&7 vDVwcj] nksgk] drj esa vkbZ,l,Dok France la;qDr funs’kd 2015 lEesyu cksMZ vkSj ifj”kn cSBd

29th dsUl] Ýkal esa ,e,ihvkbZlh Dr. B.K. February, ISQua Board and Accreditation lEesyu esa lsok fu;kZr lao/ Rana, Joint 2016 and MkW- ch- ds- jk.kk] 18&20 uoacj] Council meeting at Dublin kZu ifj”kn ¼,lbZihlh½ vkSj okf. Director 1st March, la;qDr funs’kd 2015 2016 kT; foHkkx }kjk vk;ksftr Hkkjrh; izfrfuf/keaMy dk Hkkx 29 Qjojh] MkW- ch- ds- jk.kk] Mcfyu esa vkbZ,l,Dok cksMZ vkSj 2016 vkSj 1 la;qDr funs’kd izR;k;u ifj”kn dh cSBd International Performance and ekpZ] 2016 Dr. B.K. Quality in Health Congress March 3, Rana, Joint on March 3, 2016 at Antalya, 2016 Director Turkey organized by Ministry of LokLF; ea=ky;] rqdhZ }kjk MkW- ch- ds- jk.kk] vk;ksftr ,aVkfy;k] rqdhZ esa 3 Health, Turkey 3 ekpZ] 2016 la;qDr funs’kd ekpZ] 2016 dks gsYFk dkaxzsl esa varjjk”Vªh; izn’kZu vkSj xq.koÙkk

110 Quality Council of India Annual Report 2015 - 16

Projects, Analysis & Documentation Division of QCI D;wlhvkbZ dk ifj;kstuk] fo'ys"k.k rFkk izys[ku izHkkx

6 Projects Analysis and Documentation (PAD) 6- D;wlhvkbZ dk ifj;kstuk] fo'ys"k.k rFkk izys[ku izHkkx Division of QCI is an entity aimed towards ,d ,slk izHkkx gS ftldk mÌs'; varj-ljdkjh] ljdkjh] providing solutions to quality related issues to inter-governmental, governmental, varjjk”Vªh; fudk;ksa dks xq.koŸkk laca/kh eqÌksa ds ckjs esa international bodies in various ways fofHkUUk rjhds ls lek/kku lqÖkkuk gS ftuesa LoSfPNd izek. LQFOXGLQJGHVLJQLQJRI9ROXQWDU\&HUWL¿FDWLRQ ku ;kstuk,a rS;kj djuk vFkok vuqdwfyr lek/kku rS;kj Schemes, or assisting by formulating djus esa enn djuk 'kkfey gSA customized solution. ;g izHkkx Hkkjr ljdkj ds yxHkx lHkh izk;ksfxd The Division prides itself contributing WR DOPRVW DOO WKH ÀDJVKLS 6FKHPHV RI ;kstukvksa esa ;ksxnku djds xkSjokfUor eglwl djrk the Government including the Yoga gS ftuesa ;ksx igy] LoPN Hkkjr vfHk;ku tSlh dqN Initiative, the Swachh Bharat Abhiyan ;kstuk,a 'kkfey gSaA Hkkjrh; xq.koŸkk ifj"kn ¼D;wlhvkbZ½ to name a few. QCI continues to offer services to the Government ministries/ ljdkjh ea=ky;ksa@foHkkxksa@laLFkkvksa dks vkSj vkS|ksfxd departments/institutions, to industry fudk;ksa rFkk varjjk”Vªh; nkrk ,tsafl;ksa@fodkl laxBuksa bodies and international donor agencies/ tSls ,Q,vks] la;qä jk"Vª dks viuh lsok,a iznku djuk developmental organizations such as FAO tkjh j[ks gq, gSA of the UN. D;wlhvkbZ }kjk vkjaHk fd, x, fofHkUu iz;kl ;gka la{ksi The various initiatives piloted by QCI are mentioned in brief: esa crk, x, gSa % 6.1 Assisting Intergovernmental 6-1 varj&ljdkjh laxBu dh lgk;rk Organisation – FAO of the UN djuk & ;w,u dk [kk| ,oa —f"k laxBu 6.1.1 Development of Standards and Scheme 6-1-1 lkdZ ns'kksa esa izek.ku vkSj dk;kZUo;u ds fy, ekud dk for Good Agricultural Practices (GAP) fodkl vkSj vPNh —f"k i)fr;ksa dh ;kstuk ¼th,ih½ % ,PSOHPHQWDWLRQ DQG &HUWL¿FDWLRQ LQ la;qDr jk"Vª ds [kk| ,oa Ñf"k laxBu ¼,Q,vks½ us countries of SAARC: Food and Agriculture Organisation (FAO) of the UN awarded D;wlhvkbZ dks ^^ lkdZ ns'kksa esa izek.ku vkSj dk;kZUo;u QCI a 2-year project for “Development ds fy, ekud dk fodkl vkSj vPNh —f"k i)fr;ksa of Standards and Scheme for Good dh ;kstuk ¼th,ih½** ds fy, nks o"kZ dh ifj;kstuk Agriculture Practice (GAP) Implementation iznku dh gSA izfrosnuk/khu vof/k ds nkSjku D;wlhvkbZ DQG&HUWL¿FDWLRQLQFRXQWULHVRI6$$5&´ us laiw.kZ ;kstuk nLrkost izLrqr fd, ftuesa rduhdh In the reporting period QCI submitted the entire Scheme documents comprising of th,ih ekud] izek.ku fudk; 'krs±] izek.ku izfØ;k rFkk WHFKQLFDO *$3 6WDQGDUG WKH &HUWL¿FDWLRQ izR;k;u @ vuqeksnu 'krs± 'kkfey gSa ftUgsa ,Q,vks }kjk %RG\ FULWHULD &HUWL¿FDWLRQ 3URFHVV DQG Lohdkj dj fy;k x;k gSA Accreditation / Approval criteria which has been accepted by FAO.

Quality Council of India 111 Annual Report 2015 - 16

Field Visit of SAARC member countries to a Nasik Grape Farm

6.1.2 QCI has submitted the formats for 6-1-2 D;wlhvkbZ us bl ;kstuk dks ;kstuk cukus okyk implementation of the Scheme as Scheme ¼,lvks½] izek.ku fudk; ¼lhch½ rFkk Ñf"k bdkb;ksa 2ZQHU 62 &HUWL¿FDWLRQ %RG\ &% DQG ds :i esa vkbZ,lvks@vkbZbZlh 17065 ds vuq:i farm units as per ISO/IEC 17065. These ykxw djus gsrq izi= izLrqr fd, gSaA bu nLrkostksa ls documentation will help the CB directly izek.ku fudk; ¼lhch½ dks lh/ks vkbZ,lvks 17065%20 seek accreditation for ISO 17065:2012 so 12 gsrq izR;k;u izkIr djus esa enn feysxh rkfd buds WKDW WKHLU FHUWL¿FDWH LV DFFHSWHG JOREDOO\ izek.ki= dks oSf'od Loh—fr izkIr gks ldsA Ñf"k bdkb;ksa The farm documentation for the farm ds fy, Ñf"k nLrkostksa dh lgk;rk ls izek.ku fudk; units will assist the producers to seek ls izek.ki= izkIr djus esa mRikndksa dks enn feysxhA FHUWL¿FDWLRQIURPWKHFHUWL¿FDWLRQERG\ 6.1.3 QCI assisted FAO in establishing quality 6-1-3 D;wlhvkbZ us pkj lkdZ ik;yV ns'kksa & ckaXykns'k] infrastructure in four SAARC pilot HkwVku] ekynho rFkk usiky esa xq.koŸkk ewy lajpuk countries – Bangladesh, Bhutan, Maldives LFkkfir djus esa ,Q,vks dh lgk;rk dhA bldk vk'k; and Nepal. This means that QCI assisted the project by not only providing them with ;g gS fd D;wlhvkbZ us bl ifj;kstuk esa u dsoy the documentation but also assisting FAO nLrkost iznku djds enn dh vfirq ekStwnk laxBu esa to include various roles in their current ;kstuk cukus okyk rFkk izek.ku fudk; dh vfHkO;ä organisation to the stated requirements of vis{kkvksa ls lacaf/kr fofHkUUk Hkwfedkvksa dks 'kkfey djds 6FKHPH2ZQHUDQG&HUWL¿FDWLRQ%RG\ ,Q,vks dh Hkh enn dhA

SAARC members at the Concluding workshop of GAP Project in Bangkok

112 Quality Council of India Annual Report 2015 - 16

6.1.4 QCI has assisted in compilation of a 6-1-4 D;wlhvkbZ us izf'k{k.k eSuqvy ds ladyu esa ¼izLrqfr training manual (with presentations) so lfgr½ lgk;rk dh gS rkfd lkdZ ns'k vFkok dksbZ vU; that countries within the SAARC or any other country could establish its own ns'k th,ih ykxw djus gsrq vius Lo;a dh xq.koŸkk ewy quality infrastructure to implement GAP. lajpuk LFkkfir dj ldsA D;wlhvkbZ us pkj ik;yV QCI hosted the study visit for the 4 pilot ns'kksa ds fy, v/;;u nkSjs dh estckuh dh vkSj mUgsa countries and exposed them to the working ;kstuk cukus okyk] izR;;u fudk;] izek.ku fudk; of Scheme Owner, Accreditation Body, dh dk;Z'kSyh vkSj fdlkuksa ds [ksrksa dk nkSjk djds &HUWL¿FDWLRQ%RG\DQGYLVLWWRIDUPHUV ¿HOG muls ifjp; djk;kA bldk mÌs'; vius&vius ns'kksa esa This was aimed to imbibe the knowledge of implementing all aspects of Quality th,ih dk;ZØe ds leFkZu gsrq xq.koŸkk ewy lajpuk ds Infrastructure to support GAP programme lHkh igyqvksa dks ykxw djus ls lacaf/kr tkudkjh iznku in each of their respective countries. djuk gSA

6.1.5 QCI has been assisting the FAO with the 6-1-5 D;wlhvkbZ bl ;kstuk ij vk/kkfjr laf{kIr fVIif.k;ksa EULH¿QJ QRWHV EDVHG RQ WKH VFKHPH ¼{ks=h;] jk"Vª izf'k{k.kksa rFkk i.k/kkfj;ksa dh dk;Z'kkykvksa (for regional, country trainings and ds fy,½ ds lkFk ,Q,vks dh lgk;rk djrh jgh gS vkSj stakeholders workshops) and have mi;qZä dk;Zdykiksa ij vk/kkfjr lHkh jk"Vªh; voLFkkiuk assisted in conducting all the national inception workshops based on the above dk;Z'kkykvksa ¼leFkZu izf'k{k.k @ tkx#drk dk;ZØe½ activities (supporting training/awareness ds lapkyu esa enn djrh jgh gSA programmes, as needed). 6.2 Assisting Ministries / Regulators/ 6-2 ea=ky;ksa @ fofu;kedksa @ ljdkjh Government agencies ,tsafl;ksa dks lgk;rk ,1'*$3&HUWL¿FDWLRQ6FKHPH 6-2-1 vkbZ,uMhth,ih izekf.kr ;kstuk In India, QCI on the behest of FSSAI Hkkjr esa Hkkjrh; xq.kiŸkk ifj"kn ¼D;wlhvkbZ½ us recognized the need to design and develop ,Q,l,l,vkbZ dh vksj ls th,ih izek.ku ;kstuk & D *$3 &HUWL¿FDWLRQ 6FKHPH ± ,1'*$3 vkbZ,uMhth,ih dh vfHkdYiuk djds bls fodflr A simpler version of GAP, BasicGAP, djus dh vko';drk Lohdkj dh gSA th,ih dk ,d was designed that addressed the basic ljy :Ik & csfld th,ih rS;kj fd;k x;k ftlds requirements that a farm could adopt rgr i;kZIr lalk/kuksa ds fcuk viuk, tk ldus okys without much resources. [ksrh ckM+h ls lacaf/kr cqfu;knh vko';drkvksa ds ckjs esa A Telugu version of the BasicGAP mYys[k fd;k x;k gSA standard was launched during the National jk"Vªh; miHkksäk vfHkle;] ftldk vk;kstu gSnjkckn Consumer Convention on 26 Sept 2015 esa 26 flrEcj] 2015 dks fd;k x;k Fkk] ds nkSjku at Hyderabad by Hon’ble Shri Bandaru Jh ih- Jhfuokl jsM~Mh] ekuuh; —f"k ea=h] rsyaxkuk Dattatreya, Union Minister of State ljdkj vkSj lqJh ds- dfork] laln lnL; vkSj lkFk (Independent Charge), Ministry of Urban gh Jh vfny tSuqy HkkbZ] v/;{k] D;wlhvkbZ vkSj Development and Poverty Alleviation, GoI, MkW- vkj- ih- Çlg] egklfpo] D;wlhvkbZ dh mifLFkfr in the presence of Sh. P. Srinivas Reddy, esa Jh cank: nŸkk=s;] dsaæ esa jkT; ea=h ¼Lora= izHkkj½] Hon’ble Agriculture Minister, Government 'kgjh fodkl ,oa xjhch mUewyu ea=ky;] Hkkjr ljdkj of Telangana and Ms. K. Kavitha, MP, us csfld th,ih ekud ds rsyqxq vuqokn dh 'kq#vkr besides Mr. Adil Zainulbhai, Chairman, djokbZA QCI and Dr. R.P. Singh, SG, QCI.

Quality Council of India 113 Annual Report 2015 - 16

6.2.2 Assisting NGCMA in Operationalisation 6-2-2 th,yih ds izpkyu esa ,uthlh,e, dh of GLP: National Good Laboratory lgk;rk % us'kuy xqM yscksjsVjh izSfDVfll dkWEIyk,al Practices Compliance Monitoring Authority (NGCMA) entered into an MoU with the ekWfuVfjax ,FkksfjVh ¼,uthlh,e,½ us 31 fnlacj 2013 Quality Council of India on 31 Dec. 2013 dks Hkkjrh; xq.koÙkk ifj"kn~ ds lkFk mÙke iz;ksx'kkyk for the effective implementation of Good izFkkvksa ¼th,yih½ izek.ku dk;ZØe ds izHkkoh dk;kZUo;u /DERUDWRU\ 3UDFWLFHV */3 FHUWL¿FDWLRQ gsrq ,d le>kSrk Kkiu ij gLrk{kj fd,A jk”Vªh; th,yih programme. The National GLP Compliance vuqikyu fuxjkuh izkf/kdj.k ¼,uthlh,e,½ dh LFkkiuk Monitoring Authority (NGCMA) has been foKku vkSj izkS|ksfxdh foHkkx] Hkkjr ljdkj }kjk bl {ks= established by the Department of Science 7HFKQRORJ\*RYHUQPHQWRI,QGLDWRIXO¿O esa Hkkjr dh ck/;rkvksa dks iwjk djus ds fy, dh xbZ gSA ,QGLD¶VREOLJDWLRQVLQWKLV¿HOG Hkkjrh; xq.koŸkk ifj"kn ¼D;wlhvkbZ½ ,d ,evks;w ds QCI has been working closely with NGCMA rgr ,uthlh,e, ds lkFk feydj dk;Z dj jgh gS vkSj to execute the MoU and continues to mlus izf'k{k.k dk;ZØe lapkfyr djus vkSj vU; cSBdksa operationalise the training programme dh estckuh djus dk dk;Z tkjh j[kk gSA th,yih and host other meetings. QCI continues izek.ku izkIr djus gsrq ijh{k.k lqfo/kk dsaæksa ls D;wlhvkbZ receiving request from Test Facilities for dks vuqjks/k izkIr gksrs jgrs gSa tks vkt dh frfFk vuqlkj VHHNLQJ */3 FHUWL¿FDWLRQ ZKLFK WLOO GDWH is approximately 100 in number. A total yxHkx 100 gSaA vkt dh frfFk rd dqy 10 rduhdh of 10 technical committee and 13 training lfefr dh cSBdsa vkSj 13 izf'k{k.k dk;ZØe lapkfyr programmes have been conducted till fd, tk pqds gSaA date. 6.2.2.1 OECD Training Course for NGCMA: 6-2-2-1 ,uthlh,e, ds fy, vksbZlhMh izf'k{k.k ikB~¸kØe % Under the auspices of the Working mÙke iz;ksx'kkyk izFkk ds dk;Z lewg ds rRoko/kku esa 12 Group on Good Laboratory Practice, & 15 vDrwcj 2015 ds chp gSnjkckn] Hkkjr esa th,yih the 12th OECD Training Course for GLP fujh{kdksa ds fy, 12oka vksbZlhMh izf'k{k.k dk;ZØe Inspectors was conducted in Hyderabad, India from 12-15 October 2015. This vk;ksftr fd;k tk,xkA ;g ikB~;Øe th,yih fujh{kdksa course was an advanced training course ds fy, ,d mUur izf'k{k.k ikB~;Øe gksxkA bl vk;kstu for GLP Inspectors. The responsibility of dh ftEesnkjh D;wlhvkbZ dks nh tk jgh gSA th,yih ij ,d organizing it is being handled by QCI. The fnolh; cqfu;knh l= lkseokj] 12 vDrwcj dks vk;ksftr one-day basic session on GLP will be held fd;k tk,xk vkSj 13 ls 15 vDrwcj ds chp izf'k{k.k on Monday, 12 October, and the Training dk;ZØe vk;ksftr fd, tk,axsA Course will be held from 13 to 15 October.

OECD Session under progress OECD participants during a session

114 Quality Council of India Annual Report 2015 - 16

A total of 85 participants from 21 countries izf’k{k.k ikB~;Øe esa 21 ns’kksa ls dqy 85 izfrHkkfx;ksa attended the training course. us Hkkx fy;kA 6.2.3 <2*$ 3URIHVVLRQDO &HUWL¿FDWLRQ 6-2-3 ;ksx is'ksojksa dh izek.ku ;kstuk& ekuuh; Scheme – The Honorable Prime Minister iz/kkuea=h us Hkkjr ds ikjaifjd Kku dks fo'o Hkj esa had desired to spread India’s traditional knowledge worldwide with credible fo'oluh; iz.kkfy;ksa ds ek/;e ls izpkfjr djus dh V\VWHPVZLWKVSHFL¿FUHIHUHQFHWR

Quality Council of India 115 Annual Report 2015 - 16

have come to QCI expressing their desire vkosnu D;wlhvkbZ dks izkIr gq, gSa ftuesa mUgksaus ,d WREHFRPHD&HUWL¿FDWLRQ%RG\ izek.ku fudk; cuus dh bPNk O;ä dh gSA The Ministry of AYUSH has allowed QCI vk;q"k ea=ky; us D;wlhvkbZ dks muds izek.ki=ksa ij to use the Government of India logo in the Hkkjr ljdkj ds yksxks ¼izrhd fpºu½ dk bLrseky djus &HUWL¿FDWHVRWKDWLWJLYHVPRUHFUHGLELOLW\ dh vuqefr nh gS rkfd mu Nk=ksa dks vf/kd ls vf/kd DQG EHQH¿W WR WKH VWXGHQWV WKDW DLP WR fo'oluh;rk ,oa ykHk fey lds tks is'ks ds :i esa choose Yoga Teaching as a profession. ;ksx f'k{k.k dk;Z dks viukuk pkgrs gSaA QCI in its efforts to popularize the Scheme fo'oLrj ij bl ;kstuk dks yksdfiz; cukus ds mÌs';kFkZ globally has entered in an MoU with The Yoga Organisation of Japan (YOJ). YoJ D;wlhvkbZ us tkiku ;ksx laxBu ¼okbZvksts½ ds lkFk ,d will be promoting Yoga in Japan. leÖkkSrk Kkiu ij gLrk{kj fd, gSaA tkiku ;ksx laxBu tkiku esa ;ksx dks c<+kok nsxkA

QCI during the reporting period initiated the izfrosnuk/khu vof/k ds nkSjku Hkkjrh; ;ksx ifj"kn us work on Yoga School Professional Scheme vk;q"k ea=ky; dh vksj ls ;ksx Ldwy is'ksoj ;kstuk ij on the behest of Ministry of AYUSH. dk;Z djuk izkjaHk fd;k gSA

Dr. R.P. Singh addresses about Yoga Scheme at the European Promoting YP Scheme in Belgium Embassy Parliament

Dignitaries from Across Europe for the 2nd Yoga Congress at Brussels

116 Quality Council of India Annual Report 2015 - 16

6.2.4 AYUSH Mark Scheme 6-2-4 vk;q"k vadu ;kstuk On the behest of then Department of rRdkyhu vk;q"k foHkkx dh vksj ls miHkksäk fo'oluh;rk $<86+ D YROXQWDU\ SURGXFW FHUWL¿FDWLRQ scheme for selected AYUSH products c<+kus ds fy, pqÇunk vk;q"k mRiknksa gsrq ,d LoSfPNd WR HQKDQFH FRQVXPHU FRQ¿GHQFH ZDV mRikn izek.ku ;kstuk Hkkjrh; xq.koŸkk ifj"kn }kjk rS;kj designed by Quality Council of India. dh xbZ gSA bl ;kstuk ds rgr dksbZ Hkh fofuekZ.k bdkbZ Under the Scheme, any manufacturing XQLW FDQ REWDLQ D FHUWL¿FDWLRQ IURP D vfHkfu/kkZfjr fdlh Hkh izek.ku fudk; ls izek.ki= izkIr GHVLJQDWHG FHUWL¿FDWLRQ ERG\ &% DQG dj ldrk gS vkSj og izek.ku fudk; dh fujarj fuxjkuh will be under regular surveillance of the esa jgsxkA bl ;kstuk ds rgr izek.ku ds nks Lrj gSa% FHUWL¿FDWLRQ ERG\ 7KH 6FKHPH KDV WZR OHYHOVRIFHUWL¿FDWLRQ a. AYUSH Standard Mark which is based d- vk;q"k ekud vadu tks fd ?kjsyw fofu;ked vis{kkvksa on compliance to the domestic regulatory ds vuqikyu ij vk/kkfjr gSA requirements b. AYUSH Premium Mark which is broadly [k- vk;q"k izhfe;e vadu tks fd O;kid rkSj ij fo'o based on WHO GMP or GMP prescribed LokLF; laxBu ¼MCY;w,pvks½ th,eih vFkok fdlh Hkh by any importing country and product vk;krd ns'k }kjk fu/kkZfjr th,eih ij vk/kkfjr gS vkSj requirements based on international norms mRikn vis{kk,a varjjk”Vªh; ekudksa ij vk/kkfjr gSaA The AYUSH Scheme now covers a total of vk;q"k ;kstuk ds rgr bl le; dqy 427 mRikn 427 products. 'kkfey gSaA ,Q D VLJQL¿FDQW GHYHORSPHQW LW KDV EHHQ ,d egRoiw.kZ ?kVukØe esa lS)kafrd :i ls ;g fu.kZ; decided in principle that Ministry of AYUSH fy;k x;k gS fd vk;q"k ea=ky; dks mu fuekZrkvksa VKRXOGLVVXH&HUWL¿FDWHRI3KDUPDFHXWLFDO Product (CoPP) to manufacturers who have dks QkekZL;qfVdy mRikn izek.k i= tkjh djuk pkfg, secured AYUSH Premium Mark under the ftUgksaus D;wlhvkbZ ;kstuk ds rgr vk;q"k izhfe;e vadu QCI Scheme. This would incentivize the gkfly fd;k gSA blls bl ;kstuk dks izksRlkgu feysxkA Scheme. 6.2.5 Seminar on Regulatory Aspects for 6-2-5 LohfM'k lg;ksx ds lkFk varjjk"Vªh; O;kikj esa Industrial Products in International Trade with Swedish collaboration: vkS|ksfxd mRiknksa ds fy, fu;ked igyqvksa ij laxks"Bh % The Quality Council of India and the National $FFUHGLWDWLRQ %RDUG IRU &HUWL¿FDWLRQ Hkkjrh; xq.koÙkk ifj"kn~ vkSj jk"Vªh; izek.ku fudk; Bodies, in collaboration with the Swedish izR;k;u cksMZ] LohfM'k cksMZ QkWj ,ØsfMVs'ku ,.M National Board of Trade, Swedish Board for daQksfeZVh ,lsLesaV ¼LohMsd½ vkSj ubZ fnYyh esa fLFkfr Accreditation and Conformity Assessment LohfM'k nwrokl ds lg;ksx ls 10&12 vxLr] 2015 (Swedac) and the Embassy of Sweden in ds chp ^varjjk"Vªh; O;kikj esa vkS|ksfxd mRiknksa ds New Delhi, organized a three-day seminar entitled ‘Regulatory Aspects for Industrial fy, fofu;ked i{k** uked rhu fnolh; xks"Bh dk Products in International Trade on August vk;kstu fd;k gSA 10 - 12, 2015.

Quality Council of India 117 Annual Report 2015 - 16

H.E. Harald Sandberg, Ambassador of Sweden to India inaugurating the event A total 42 delegates from various Ministries, fofHkUUk ea=ky;ksa] fofu;ked fudk;ksa] rduhdh laLFkkvksa] Regulatory Bodies, Technical Institutions, vkS|ksfxd fudk;ksa] miHkksäk laxBuksa ls dqy 42 Industry Bodies, Consumer organizations attended the Seminar and gained insights izfrfuf/keaMyksa us lsehukj esa fgLlk fy;k vkSj mUgksaus on technical regulations, standards and rduhdh fofu;eksa] ekudksa rFkk vuqikyuk ewY;kadu conformity assessment procedures, and izfØ;kvksa vkSj varjjk”Vªh; fofu;ked lg;ksx esa international regulatory cooperation. tkudkjh gkfly dhA 6.3 Assisting Industry bodies 6-3 m|ksx fudk;ksa vkSj vU; i.k/kkfj;ksa dks and other stakeholders lgk;rk nsuk ,QGLDQ&HUWL¿FDWLRQRI0HGLFDO'HYLFHV 6-3-1 fpfdRlh; midj.kksa dh Hkkjrh; izek.ku ;kstuk Scheme (ICMED): ¼vkbZlh,ebZMh½% ,QGLDQ &HUWL¿FDWLRQ RI 0HGLFDO 'HYLFHV fpfdRlh; midj.kksa dh Hkkjrh; izek.ku ;kstuk Scheme (ICMED), an indigenous quality ¼vkbZlh,ebZMh½] tks fd Hkkjr esa fuÆer fpfdRlh; assurance system for India, manufactured medical devices, was launched on 15 midj.kksa gsrq ,d Lons'kh xq.koŸkk lqfu'Pk; iz.kkyh Mar 2016 recently in the presence of top gS] ftldh 'kq#vkr gky gh esa 15 ekpZ] 2016 dks representatives from government, healthcare ljdkj] LokLF; ns[kHkky m|ksx rFkk xq.koŸkk ifj"kn industry and quality council fraternity. leqnk; ds tkus ekus izfrfuf/k;ksa dh mifLFkfr esa dh xbZA ,&0(' LV WKH ¿UVW KRPH GHYHORSHG LQWHUQDWLRQDOFODVVFHUWL¿FDWLRQVFKHPHIRU vkbZlh,ebZMh ns'k esa fpfdRlh; midj.kksa ds fy, the medical devices in the country and is an initiative of Association of Indian Medical loZizFke ns'kt :i ls fodflr varjjk”Vªh; Js.kh izek.ku Device Industry (AIMED) in collaboration ;kstuk gS & tks fd Hkkjrh; xq.koŸkk ifj"kn ¼D;wlhvkbZ½ with the Quality Council of India (QCI) vkSj jk"Vªh; izek.ku fudk; izR;k;u cksMZ ¼,u,chlhch½ and the National Accreditation Board for ds lg;ksx ls Hkkjrh; fpfdRlh; midj.k m|ksx la?k dh &HUWL¿FDWLRQ%RGLHV 1$%&% ,d igy gSA

Launch of ICMED Scheme by Mr. Kant, CEO, Niti Aayog

118 Quality Council of India Annual Report 2015 - 16

ICMED is aimed at enhancing patient vkbZlh,ebZMh dk mÌs'; ejhtksa dh lqj{kk c<+kuk] Øsrkvksa safety, to provide enhanced consumer rFkk iz;ksäkvksa esa fo'okl txkus ds fy, fuekZrkvksa ds protection along with much needed product credentials to manufacturers for instilling fy, vfrvisf{kr mRikn fo'oluh;rk lfgr vf/kdkf/ FRQ¿GHQFH DPRQJ EX\HUV DQG XVHUV kd miHkksäk lqj{kk iznku djuk gSA bl ;kstuk dk 7KLV 6FKHPH LV LQWHQGHG WR VLJQL¿FDQWO\ vk'k; lansgkLin lzksrksa ls ?kfV;k mRiknksa vFkok midj. eliminate trading of sub-standard products kksa ds dkjksckj esa mYys[kuh; deh ykuk gS tks fd or devices of doubtful origins, a widespread Hkkjrh; cktkj esa O;kid rkSj ij gksus okyh ,d ?kkrd and injurious phenomenon in the Indian ?kVuk gSA market. 6.3.2 Ready Mix Concrete (RMC) Plant 6-3-2 jsMhfeDl dkaØhV la;a= ¼vkj,elh½ izek.ku ;kstuk &HUWL¿FDWLRQ6FKHPH ^^vkj,elh la;a= izek.ku ;kstuk** dh 'kq#vkr ebZ] 7KH ³50& 3ODQW &HUWL¿FDWLRQ 6FKHPH´ 2013 esa dh xbZ Fkh rkfd vkj,elh la;a=ksa esa xq.koŸkk was launched in May, 2013 to establish a lqfuf'Pkr djus ds fy, ,d fo'oluh;] Lora= credible, independent third party voluntary FHUWL¿FDWLRQ V\VWHP WR DVVXUH TXDOLW\ LQ r`rh; i{k LoSfPNd izek.ku iz.kkyh LFkkfir dh tk RMC Plants. There is a steady progress ldsA izekf.kr la;a=ksa dh la[;k esa yxkrkj izxfr gqbZ RI FHUWL¿HG SODQWV WKDW KDV QRZ JURZQ WR gS tks vc c<+dj yxHkx 220 la;a= gks x, gSaA approx. 220 plants. During the reporting fjiksVkZ/khu vof/k ds nkSjku izek.ku fudk; ys[kkijh{kdksa period, the Competence Criteria for gsrq l{kerk 'krks± esa la'kks/ku fd;k x;k gS rkfd FHUWL¿FDWLRQ ERG\ DXGLWRUV KDYH EHHQ ys[kkijh{kksa dh vgZrk 'krks± dk nk;jk c<+k;k tk ldsA UHYLVHGWRZLGHQWKHTXDOL¿FDWLRQFULWHULDRI the auditors. Hkkjrh; xq.koŸkk ifj"kn ¼D;wlhvkbZ½ us vkj,elh,e, ds QCI along with RMCMA has conducted lkFk feydj ns'k ds fofHkUUk fgLlksa esa bl ;kstuk ds ckjs number of round table conferences with esa tkx#drk QSykus ds fy, izeq[k futh ewY;kadudrkZvksa OHDGLQJSULYDWHVSHFL¿HUVVHQVLWL]LQJDERXW ds lkFk dbZ xksyest lEesyuksa dk vk;kstu fd;k gSA the Scheme in various parts of the country. 6.3.3 National Interpretation for GLOBALG.A.P 6-3-3 oSf'od th,ih ds fy, jk"Vªh; foospuk GLOBALG.A.P owner of global standard for oSf'od th,ih tks fd —f"k mRiknksa ds izek.ku gsrq ,d WKHFHUWL¿FDWLRQRIDJULFXOWXUDOSURGXFHDQG oSf'od ekuddrkZ gS] rFkk Hkkjrh; xq.koŸkk ifj"kn us QCI entered into an MoU in May 2008. QCI ebZ] 2008 esa ,d leÖkkSrk Kkiu ij gLrk{kj fd, gSaA constituted a National Technical Working D;wlhvkbZ us ,d jk"Vªh; rduhdh dk;Z lewg dk xBu Group (NTWG) - a mechanism to internalise fd;k gS tks fd vkarfjd LFkkuh; vH;klksa ls lacaf/kr local practices. QCI has now developed ,d ra= gSA D;wlhvkbZ us vc us'kuy baVjizhVs'ku vkWQ a draft for the National Interpretation of ykboLVkWd ,aM xzkLi ¼lkekftd izFkkvksa ij oSf'od Livestock and GRASP (GLOBALGAPs th,ih tksf[ke ewY;kadu½ dk elkSnk rS;kj fd;k gS ftls Risk Assessment on Social Practice) which will be placed shortly for approval. 'kh?kz gh vuqeksnukFkZ izLrqr fd;k tk,xkA 6.3.4 Trustea Initiative: 6-3-4 VªLVh igy % An initiative piloted by the Tea Board, QCI pk; cksMZ ds usr`Ÿo esa dh xbZ igy ds rgr D;wlhvkbZ us has assisted in reorganising the Scheme vkbZ,lvks 17065 ds vuqlkj ,d ;kstuk ds iqul±xBu as per ISO 17065. QCI continues to advice esa lgk;rk dh gSA D;wlhvkbZ us VªLVh lfpoky; dks the Trustea Secretariat on issues related bl ;kstuk ds lapkyu] ys[kkijh{kdksa ds fy, izf'k{k.k to operationalising of Scheme, training programmes for auditors. dk;ZØeksa ls lacaf/kr eqÌksa ij lykg nsuk tkjh j[kk gSA

Quality Council of India 119 Annual Report 2015 - 16

6.3.5 City Ranking Survey, Swachh Bharat 6-3-5 uxj jSaÇdx losZ{k.k] LoPN Hkkjr vfHk;ku Abhiyan Hon’ble Prime Minister Shri Narendra Modi ekuuh; iz/kkuea=h us 2 väwcj] 2014 dks ^LoPN launched the 'Swachh Bharat Abhiyan' Hkkjr vfHk;ku* dh 'kq#vkr dh FkhA bl vfHk;ku ds (Clean India Mission) on 2nd October rgr LoPNrk ds Lrj esa lq/kkj djus vkSj o"kZ 2019 2014. The 'Abhiyan' laid a roadmap for rd tks fd egkRek xka/kh dh 150oha o"kZxkaB gS] LoPN improving the level of sanitation and cleanliness in the country with a vision to Hkkjr cukus laca/kh viuh ifjdYiuk ds lkFk ns'kHkj esa create a Clean India by 2019, the 150th lkQ&lQkbZ ,oa LoPNrk ds Lrj esa lq/kkj djus gsrq ,d birth year of Mahatma Gandhi. jksMeSi n'kkZ;k x;k gSA As a prelude to encouraging cities to 'kgjh lkQ lQkbZ esa lq/kkj djus gsrq uxjksa dks izksRlkgu improve urban sanitation, the Ministry of nsus laca/kh vfHk;ku ds rkSj ij 'kgjh fodkl ea=ky; Urban Development had commissioned us 75 'kgjksa esa vkorhZ Lo:i dk ,d O;kid losZ{k.k an extensive survey of a recurring nature djok;k Fkk ftuesa 1 fefy;u ls vf/kd vkcknh okys across 75 cities including 53 cities with population of more than 1 million and 53 'kgj rFkk jkT; dh jkt/kkfu;ka 'kkfey FkhA bl VWDWH FDSLWDOV %DVHG RQ WKH ¿QGLQJV RI losZ{k.k ds fu"d"kks± ds vk/kkj ij bu 'kgjksa dks ogka dh the survey, the cities were ranked based LoPNrk] lkQ&lQkbZ] Bksl vif'k"V izca/ku iSjkehVjksa on sanitation, cleanliness and solid waste ds vuq:i Js.khc) fd;k x;kA ;g losZ{k.k tks fd management parameters. The survey, LoPN Hkkjr vfHk;ku ds fy, loZizFke gS] Hkkjrh; WKH ¿UVW IRU 6ZDFKK %KDUDW 0LVVLRQ xq.koŸkk ifj"kn }kjk djok;k x;k vkSj bls ^LoPN was conducted by the Quality Council of India (QCI) and has been aptly named losZ{k.k* dk lVhd uke fn;k x;k gSA D;wlhvkbZ us as 'Swachh Survekshan’. QCI prepared Hkkjr ds ekufp= ij LoPN losZ{k.k ds ifj.kkeksa dks a dashboard to display the results of iznÆ'kr djus ds fy, MS'kcksMZ cuk;k gSA bl MS'kcksMZ Swachh Survekshan on the map of India. ij izR;sd 'kgj ls lacaf/kr fofHkUUk iSjkehVjksa ij The dashboard provides details of part- vk/kkfjr vad fy[ks tkrs gSaA bu lHkh dk;Zdykiksa wise score that each city has scored on various parameters. Each of the activity is ds fy, losZ{k.k ds nkSjku budh rLohjsa yh tkrh gSaA backed up with photographs taken during blls lHkh i.k/kkfj;ksa dks ifj.kke ns[kus vkSj ns'kHkj the survey. This helps all stakeholders esa LoPNrk ds Lrj dh rqyuk djus esa enn feyrh to view results and compare the level of gS] ftlls laiw.kZ ifj;kstuk dk ,d Çlgkoyksdu Hkh sanitation across India, thereby providing feyrk gSA a bird’s eye view of the entire project. It is hoped that the ratings would foster a spirit mEehn gS fd bl izdkj dh jsÇVx ls 'kgjksa ds chp of competition between cities and act as a izfrLi/kkZ dh Hkkouk l`ftr gksxh vkSj os LoPNrk esa trigger to improve sanitation. The presentation lq/kkj djus ds fy, izsfjr gksaxsA bl losZ{k.k dh izLrqrh and the report of the Survey aimed to be rFkk mlls lacaf/kr fjiksVZ Qjojh] 2016 esa rS;kj dh commissioned in February 2016. tk,xhA 6.4 Other Developments: 6-4 vU; ?kVukØe % 6.4.1 Private Sustainability Standards (PSS) 6-4-1 la;qä jk"Vª la/kkj.kh; fodkl eap Platform with the United Nations Forum ¼;w,u,Q,l,l½ ds rgr futh la/kkj.kh; of Sustainable Development (UNFSS) ekud eap ¼ih,l,l½

120 Quality Council of India Annual Report 2015 - 16

The United Nations Forum on Sustainability la;qä jk"Vª la/kkj.kh; fodkl eap ¼;w,u,Q,l,l½ Standards (UNFSS) is a joint initiative of ikap ;w,u ,tsafl;ksa ¼,Q,vks] vkbZVhlh] ;w,ulhVh,Mh] ¿YH 81 DJHQFLHV )$2 ,7& 81&7$' UNEP and UNIDO). In concurrence with ;w,ubZih rFkk ;w,uvkbZMhvks½ dh ,d la;qä igy the outcome of Standards Conclaves gSA o"kZ 2014 rFkk 2015 esa vk;ksftr ekudksa ls organized in 2014 and 2015, UNFSS lacaf/kr dkWUDysoksa ds ifj.kkeksa ds vuqlj.k esa and Quality Council of India (QCI) have ;w,u,Q,l,l rFkk Hkkjrh; xq.koŸkk ifj"kn us futh joined hands for setting up the India la/kkj.kh; ekudksa ls lacaf/kr Hkkjr jk"Vªh; eap dh National Platform on Private Sustainability LFkkiuk gsrq lkFk feydj dk;Z izkjaHk fd;k gSA Standards (PSS). The PSS was lunched on 18 March, 2016 ih,l,l dh 'kq#vkr Jherh jhrk rsofr;k] by Ms. Rita Teotia, Commerce Secretary, okf.kT; lfpo }kjk 18 ekpZ] 2016 dks dh xbZ in a well-attended gathering of high-level ftlesa mPp Lrjh; ljdkjh vf/kdkjhx.k] vU; JRYHUQPHQWRI¿FLDOVDQGRWKHUVWDNHKROGHUV LQFOXGLQJ DFFUHGLWDWLRQ ERG\ FHUWL¿FDWLRQ i.k/kkjh tSls izR;k;u fudk;] izek.ku fudk;] futh bodies, private scheme owners such as ;kstuk l`td tSls ,Q,llh] th,lvkbZ] thvksVh,l ds FSC, GS1, GOTS, representatives from izfrfuf/kx.k] m|ksx fudk;ksa tSls lhvkbZvkbZ] ,lkspSe industry bodies such as CII, ASSOCHAM rFkk ,QvkbZlhlh ds izfrfuf/kx.k mifLFkr FksA and FICCI.

Ms. Rita Teaotia, Secretary Commerce, GoI launching the PSS Platform

The main aim of the National Platform is jk"Vªh; eap dk eq[; mÌs'; ih,l,l ds fy, ,d to build a suitable supportive ecosystem leqfpr leFkZudkjh ikfjfLFkfrdh ra= fodflr djuk for PSS. The platform will assist in gSA ;g eap ih,l,l ds izlkj ds dkj.k vkus okyh facilitating dialogue on a regular basis amongst a core group of public and private pqukSfr;ksa rFkk voljksa ls fuiVus ds fy, lkoZtfud stakeholders for handling challenges and rFkk futh i.k/kkfj;ksa ds ,d fo'ks"k lewg ds chp opportunities arising due to proliferation of fu;fer vk/kkj ij ckrphr djokus esa enn djsxkA ;g PSS. This platform is to enhance access to eap varjjk”Vªh; cktkjksa esa lqyHkrk c<+k,xk] uokpkj international markets, fostering innovation, dks c<+kok nsxk] xq"koŸkk esa lq/kkj djsxk rFkk jk"Vªh; quality improvement, and contribute towards achieving national sustainable la/kkj.kh; fodkl mÌs';ksa dks gkfly djus esa ;ksxnku development objectives. This initiative nsxkA bl igy dks ^esd bu bafM;k* igy ds lkFk vkxs shall be dovetailed to the ‘Make in India’ c<+k;k tk,xk ftlds rgr NksVs rFkk eÖkkSys Lrj ds initiative with special emphasis on small m|eksa ij fo'ks"k cy fn;k tk,xkA and medium scale enterprises (SMEs).

Quality Council of India 121 Annual Report 2015 - 16

6.4.2 MoU with DGQ: 6-4-2 teZu lkslkbVh QkWj DokfyVh ¼MhthD;w½ ds lkFk QCI has signed an MoU with the German leÖkkSrk Kkiu % Society for Quality (DGQ), on 5 June 2015 Hkkjrh; xq.koŸkk ifj"kn us teZu lkslkbVh QkWj DokfyVh at Berlin, to jointly promote quality in various ¼MhthD;w½ ds lkFk 5 twu] 2015 dks cÆyu esa ,d sectors of industry leveraging complementary leÖkkSrk Kkiu ij gLrk{kj fd, gSa rkfd vuqiwjd capabilities. Chairman, QCI and Mr. Udo {kerk,a c<+kus ds fy, m|ksx ds fofHkUUk {ks=ksa esa la;qä Hansen, President, DGQ signed the MoU. :i ls xq.koŸkk dks c<+kok fn;k tk ldsA Hkkjrh; The MoU envisages exchange of xq.koŸkk ifj"kn ds v/;{k rFkk Jh mMks gkulsu] v/;{k] information, development of training MhthD;w us bl leÖkkSrk Kkiu ij gLrk{kj fd,A programs, development of conformity bl leÖkkSrk Kkiu ds rgr lwpukvksa ds vknku&iznku] assessment systems especially for izf'k{k.k dk;ZØe rS;kj djus] fo'ks"k rkSj ij dkÆed SHUVRQQHO FHUWL¿FDWLRQ RUJDQL]LQJ seminars/conferences/awareness izek.ku gsrq vuq:irk ewY;kadu iz.kkyh fodflr programmes etc. djus] lsehukjksa@lEesyuksa@tkx#drk dk;ZØeksa vkfn ds vk;kstu djus dh ifjdYiuk dh xbZ gSA 6.5 eQuest – QCI’s Platform for Capacity Building 6-5 bZDosLV & {kerk fuekZ.k gsrq D;wlhvkbZ eap QCI has been at the forefront of developing D;wlhvkbZ ^esd bu bafM;k* dk;ZØe ds rgr ns'k human capability for the country in the ds fofHkUUk {ks=ksa esa ekuo {kerk fodflr djus dh various sectors under the Make in India vxqokbZ djrh jgh gSA vuqHkoksa ds vk/kkj ij rFkk program . Based on the experience and the requirement to train and develop a large ,d cM+h vkcknh dks izf'kf{kr djds mUgsa rS;kj djus population and equip them with industry rFkk mUgsa m|ksx Lohdk;Z izek.ki=ksa ds lkFk ySl djus UHFRJQLVDEOH FHUWL¿FDWLRQV 4&, GHFLGHG laca/kh vis{kkvksa ds vk/kkj ij Hkkjrh; xq.koŸkk ifj"kn us to use the eLearning route to create an bZ&v/;;u lsok l`ftr djus ds fy, bZ&v/;;u ekxZ e-learning service (eQUEST ) which is dk mi;ksx djus dk fu.kZ; fy;k gS] tks fd fo'oLrjh; world class and is designed for India. gS rFkk Hkkjr ds fy, gh rS;kj fd;k x;k gSA eQUEST became active in January 2016 and has crossed several key milestones in bZDosLV tuojh] 2016 esa lfØ; gqvk vkSj dqNsd eghus a short period of a few months. Currently, dh vYikof/k esa blus dbZ egRoiw.kZ miyfC/k;ka gkfly dh it hosts courses covering Manufacturing, gSaA orZeku esa ;g fofuekZ.k] LokLF;] [kk|] dkS'ky fodkl Health, Food, Skilling & Agriculture sectors. rFkk —f"k {ks=ksa ls lacaf/kr ikB~¸kØe lapkfyr dj jgk gSA

Screen shot of eQUEST Home Page

122 Quality Council of India Annual Report 2015 - 16

More courses focussed on Services, lsokvksa] f'k{kk] daI;wVj dkS'ky fodkl] iz;ksx'kkyk Education, Computer skill development, izR;k;u laca/kh ts+M dk;ZØe vkfn ij vk/kkfjr vkSj Lab Accreditation related ZED program etc are in the pipeline and will be released dbZ dk;ZØeksa dh 'kq#vkr dh tkuh gS vkSj vxys dqN during the next few months. Some of ekg esa ;s tkjh fd, tk,axsA buesa ls dqN yksdfiz; the popular courses are Total Quality dk;ZØe bl izdkj gSa& lexz xq.koŸkk izca/ku ¼VhD;w,e½] Management (TQM), Total Productive lexz mRikn j[kj[kko ¼Vhih,e½] 5,l rFkk dkbZtsu] Maintenance (TPM), 5S & Kaizen, Clinical Dyhfudy ys[kkijh{kk ¼lh,½] lÆtdy lkbV bUQsD'ku Audit (CA), Surgical Site Infection (SSI), ¼,l,lvkbZ½] vkbZVhvkbZ izR;k;u izfØ;k vkfnA ITI Accreditation Process, etc . eQUEST has got support from the industry bZDosLV dks m|ksxksa ds cM+h la[;k esa osruHkksxh miHkksäkvksa and a good number of paid customers from ls leFkZu gkfly gqvk gS vkSj dkWjiksjsV txr bZDosLV the industry and corporate world are taking ls lacaf/kr dbZ ikB~¸kØe lapkfyr dj jgk gSA orZeku several courses on eQUEST. Currently, eQUEST has around 250 active users. esa bZDosLV ds yxHkx 250 lfØ; mi;ksäk gSaA bZDosLV eQUEST is working on active promotion vkxkeh dqN ekg esa ukekaduksa esa o`f) djus gsrq lfØ; to add increase enrolments in the coming :i ls bldk izpkj dj jgk gSA months. D;wlhvkbZ dks mEehn gS fd izf'k{kqvksa dh la[;k esa As QCI expects the number of learners to mYys[kuh; o`f) gksxh] vr% mlus ,d l'kä gksÇLVx LQFUHDVHVLJQL¿FDQWO\LWKDVEXLOWDKLJKO\ IysVQkWeZ rS;kj fd;k gS tks 5000 ls Hkh vf/kd lger robust hosting platform which can handle iz;ksDrkvksa dks laHkky ldrk gS vkSj ;g vko';drk 5000 plus concurrent users & it will be rFkk ukekaduksa ds vk/kkj ij bls fujarj LrjksUUkr djrk continuously upgraded based on need and enrolments . jgsxkA The Service can be accessed Lksok dks fuEufyf[kr osclkbV irs at the following web address http://www.equest.co.in ls mi;ksx fd;k tk http://www.equest.co.in ldrk gSA 6.6 International Visits 6-6 varjjk”Vªh; nkSjs $FRQVROLGDWHGWDEOHRI,QWHUQDWLRQDORI¿FLDO Ikh,MhMh ds vf/kdkfj;ksa }kjk fd, x, varjjk”Vªh; 9LVLWVXQGHUWDNHQE\WKHRI¿FHUVRI vkf/kdkfjd nkSjksa dh ,d lesfdr rkfydk % PADD:

Name of the Date of Purpose of visit/ vf/kdkjh dk nkSjs dk mís’;@dk;ZØe esa RI¿FLDO visit programme attended uke vkSj nkSjs dh frfFk Hkkx fy;k inuke Dr. Manish Training Programme – ‘DAKKS 19-22 May Pande, Joint Assessor Training in Berlin’, izf'k{k.k dk;ZØe & ^cfyZu 2015 MkW- euh”k ikaMs] 19&22 ebZ Director Berlin, Germany esa Mh,dsds,l vkdyudrkZ la;qDr funs’kd 2015 izf’k{k.k* cfyZu teZuh Review and updating of Dr. Manish 27-31 Dec documents - ‘Implementation of nLrkostksa dh leh{kk vkSj v|ru Pande, Joint 2015 Good Agriculture Practices in MkW- euh”k ikaMs] 27&31 fnlacj djuk % ^lkdZ ns’kksa esa vPNh Director SAARC Countries’, Bangkok la;qDr funs’kd 2015 Ñf”k izFkkvksa dk dk;kZUo;u*] cSadkWd

Quality Council of India 123 Annual Report 2015 - 16

Human Resources Activities ekuo lalk/ku xfrfof/k;ka

7 Human Resources Activities 7 ekuo lalk/ku xfrfof/k;ka The following important events related foÙkh; o”kZ 2015&16 ds nkSjku ekuo lalk/ku fodkl to Human Resources Development took ls lacaf/kr fuEufyf[kr egRoiw.kZ ?kVuk,a gqbZ FkhaA SODFHGXULQJWKH¿QDQFLDO\HDU 7.1 Present Chairman 7-1 orZeku v/;{k Mr. Adil Zainulbhai is the Chairman of Jh vkfny tSuqyHkkbZ 15-09-2014 ds ckn ls D;wlhvkbZ QCI since 15.09.2014. He retired from ds v/;{k gSaA os eSdsath bafM;k ds v/;{k ds :i esa 34 McKinsey India as its Chairman after serving it for 34 years. He is associated o”kksZa dh lsok ds ckn bl laLFkk ls lsokfuo`Ùk gq,A os dbZ with large number of Institutions. laLFkkuksa ds lkFk tqM+s gq, gSaA 7. 2 Present Secretary General 7-2 orZeku egk lfpo Dr. Ravi P. Singh took charge as Secretary MkW- jfo ih- flag us D;wlhvkbZ esa 29-09-2014 dks General of QCI on 29.09.2014. He is egk lfpo ds :Ik esa dk;ZHkkj laHkkykA os lHkh {ks=ksa esa making all efforts to improve the working D;wlhvkbZ dh dk;Z'kSyh esa lq/kkj ykus ds lHkh iz;kl of QCI in all the areas. djrs gSaA The details of his international visits during the year : Ok”kZ ds nkSjku muds varjjk”Vªh; nkSjksa dk C;kSjk % Purpose of visit/programme nkSjs dk mís’; @ dk;ZØe esa Date of visit nkSjs dh frfFk attended Hkkx fy;k 31-3-2015 to 5-04-2015 West College Scotland for ;wds esa ;wdsvkbZbZvkjvkbZ ifj;kstuk UKIERI Project) at UK 31-3-2015 ls 5-04-2015 ds fy, osLV dkWyst LdkWVySaM 1.05.2015 to 9.05.2015 ASQ-USA, World Conference on ;w,l, esa xq.koÙkk vkSj lq/kkj ij quality and improvement at USA 1-05-2015 ls 9-05-2015 ,,lD;w & ;w,l,] fo’o lEesyu 17.06.2015 to 20.06.2015 APLAC-PAC Meeting- Colombo, APLAC -PAC joint Meeting at Sri ,ih,y,lh & ih,lh cSBd & dksyacks Lanka 17-06-2015 ls 20-06-2015 ,ih,y,lh & ih,lh dh la;qDr cSBd Jhyadk esa 11.08.2015 to 15.08.2015 ADDIS ABABA, ETHIOPIA, 21st bFkksfi;k esa ,MhMhvkbZ,l ,ch,ch,] ARSO General Assembly Events ABABA at Ethopia 11-08-2015 ls 15-08-2015 bFkksfi;k] 21osa ,vkj,lvks ,ch,ch, dk vke lHkk lekjksg

7.3 Chairman of Boards 7-3 cksMZ ds v/;{k The following eminent persons were the fuEufyf[kr iz[;kr O;fDr fjiksVZ dh vof/k ds nkSjku Chairman of the Board during the period of report: cksMZ ds v/;{k Fks % NABH - Dr. Nand Kumar Jairam – ,u,ch,p & MkW- uan dqekj t; jke & v/;{k vkSj Chairman and Group Medical Director, lewg fpfdRlk funs'kd] dksyfEc;k ,f'k;k gkWfLiVy Columbia Asia Hospitals India Pvt Ltd. bafM;k izk- fy-A NBQP - Mr. R. Mukandan, Managing ,uchD;wih & Jh vkj eqdqanu] izca/k funs’kd] VkVk Director, Tata Chemicals Ltd. dSfedYl fy-

124 Quality Council of India Annual Report 2015 - 16

NABET - Mr. S. Chandrasekhar, Managing ,u,chbZVh & Jh ,l panz’ks[kj] izca/k funs’kd] cks#dk Director, Boruka Power Corporation Ltd.- ikoj dkWiksZjs’ku fy- NABCB - Mr. N Kumar, Vice Chairman, ,u,chlhch & Jh ,u dqekj] mik/;{k] lej xzqi Sanmar Group of Industries,- vkWQ baMLVªht+A 7.4 Service and Finance Manual - 2015 7-4 lsok rFkk foÙk eSuqvy & 2015 The Service and Finance Manual-2015 of Hkkjrh; xq.koŸkk ifj"kn dk lsok rFkk foŸk eSuqvy QCI was implemented w.e.f. 1.4.15 after it & 2015 1-4-2015 dks D;wlhvkbZ ds 'kklh fudk; was approved by the Governing body of }kjk 18-3-15 dks vk;ksftr 42oha cSBd esa vuqeksnu QCI in its 42nd meeting held on 18.3.15. ds i'Pkkr ykxw fd;k x;kA 7.5 Recruitment 7-5 HkrhZ 4&, KDV UHFUXLWHG RI¿FLDOV DW YDULRXV OHYHOV Hkkjrh; xq.koŸkk ifj"kn us foŸk o"kZ 2015&16 ds nkSjku fofHkUUk GXULQJ WKH ¿QDQFLDO \HDU 2QOLQH applications were invited for various posts and Lrj ds vf/kdkfj;ksa dh HkrhZ dhA fofHkUUk inksa ds fy, vkWuykbu process of selection was followed. Selection vkosnu vkeaf=r fd, x, vkSj p;u izfd;k dk vuqlj.k fd;k was done through a duly constituted Selection x;kA fof/kor xfBr ,d p;u lfefr ds ek/;e ls p;u Committee and 44 (regular/deputation/contract) izfØ;k iwjh dh xbZ vkSj fjiksVkZ/khu o"kZ ds nkSjku 44 ¼fu;fer@ RI¿FLDOVMRLQHGGXULQJWKHSHULRGRIUHSRUW7KH izfr fu;qfDr@vuqca/k½ vf/kdkfj;ksa us dk;ZHkkj laHkkykA c<+rs recruitment has been done to cope up with dk;Z dks fuiVkus ds fy, ;g HkrhZ dh xbZ gSA increased work. 7.6 Attrition rate in QCI 7-6 D;wlhvkbZ esa NksM+us dh nj 07 employees resigned from QCI during bl vof/k ds nkSjku D;wlhvkbZ 07 deZpkfj;ksa us R;kx the period. The total manpower strength i= fn;kA D;wlhvkbZ esa 31-03-2016 dks lafonk including contract employees of QCI as deZpkfj;ksa lfgr dqy tu'kfDr 87 gSA blds vykok on 31.03.2016 is 87. Besides these, QCI D;wlhvkbZ }kjk vk/kkfjr vko’;drk ds vuqlkj is'ksojksa is availing the service of Professionals as per requirement basis. dh lsokvksa dk ykHk mBk;k tkrk gSA 6HWWLQJXS&KDLUPDQRI¿FH 7-7 v/;{k dk;kZy; dh LFkkiuk For promotion of various schemes ljdkj dh fofHkUUk ;kstukvksa dks c<+kok nsus vkSj ubZ of Government and to incubate new ifj;kstuk,a rS;kj djus ds fy, D;wlhvkbZ us v/;{k SURMHFWV4&,VHWXS&KDLUPDQ2I¿FHDQG dk;kZy; dh LFkkiuk dh vkSj fofHkUUk ea=ky;ksa }kjk lkSais engaged professionals for execution of x, dk;ks± dks iwjk djus gsrq is'ksojksa dks fu;qä fd;kA bu assignments given by various Ministries. is'ksojksa dks ifj;kstukvksa dh vis{kkuqlkj vYikof/k ds The professionals are engaged for short fy, fu;qä fd;k tkrk gSA D;wlhvkbZ us fjiksVkZ/khu o"kZ term as per project requirements. QCI has also deputed its staff to PMO and also to ds nkSjku iz/kkuea=h dk;kZy; vkSj lkFk gh uhfr vk;ksx 1,7,$D\RJRQGHPDQGIURPWKHVHRI¿FHV esa Hkh mudh ekax ds vuqlkj mu dk;kZy;ksa esa vius during the period of report. deZpkjh fu;qä fd, gSaA 7.8 Employees – Employer Relation 7-8 deZpkfj;ksa & fu;ksDrk ds laca/k QCI has a mechanism of grievance D;wlhvkbZ esa f'kdk;r fuiVku iz.kkyh dh ,d izfØ;k gSA handling system. Meetings are conducted bl fo"k; esa cSBdsa vk;ksftr dh tkrh gSA deZpkjh vius in this regard. Employees may directly approach CEO and SG for their issues. eqíksa ds fy, lh/ks lhbZvks vkSj ,lth ls laidZ dj ldrs gSaA 7.9 Working of Committee against sexual 7-9 efgyk deZpkfj;ksa ds ;kSu mRihM+u ds harassment of Women employee fo#) xfBr lfefr dk dk;Zdj.k There is no complaint received on sexual fjiksVZ ds o"kZ ds nkSjku fdlh efgyk deZpkjh ds ;kSu

Quality Council of India 125 Annual Report 2015 - 16

harassment of women employees during mRihM+u ls lacaf/kr dksbZ Hkh f'kdk;r izkIr ugha gqbZA the period of report. The Committee efgyk deZpkfj;ksa ds ;kSu mRihM+u ds fo#) xfBr against sexual harassment of women employees also had dialogue with women lfefr us o"kZ ds nkSjku bl eqÌs ij efgyk deZpkfj;ksa ls employees on this issue during the year. Hkh ckrphr dh FkhA 7.10 Rajbhasha in QCI 7-10 D;wlhvkbZ esa jktHkk"kk QCI works with various National and D;wlhvkbZ xq.koŸkk@ekud lao/kZu esa fofHkUUk jk"Vªh; rFkk International organisations in promoting varjjk”Vªh; laxBuksa ds lkFk feydj dk;Z djrh gSA Quality /Standards. QCI is trying to follows the provisions of Rajbhasha to the extent D;wlhvkbZ ;FkklaHko jktHkk"kk ds izko/kkuksa dk vuqlj.k possible. It regularly sends Quarterly and djus dk iz;kl djrh gSA ifj"kn fu;fer :i ls frekgh Annual reports and also participates in the rFkk okÆ"kd fjiksVs± Hkstrh gS vkSj MhvkbZihih }kjk meetings conducted by DIPP. lapkfyr cSBdksa esa Hkh Hkkx ysrh gSA 7.11 Liaison with Ministries 7-11 ea=ky;ksa ds lkFk laidZ QCI has been regularly participating in D;wlhvkbZ vius fo'ks"kK ekxZn'kZu nsus ds fy, fofHkUUk meetings called by various Ministries to seek expert guidance of QCI. QCI ea=ky;ksa }kjk la;ksftr cSBdksa esa fu;fer :i ls Hkkx implemented ISO in various ministries ysrh jgh gSA o"kZ ds nkSjku D;wlhvkbZ us fofHkUUk ea=ky;ksa during the year. esa vkbZ,lvks ekud ykxw fd, gSaA 7.12 Working of Internal Auditor & 7-12 vkarfjd ys[kkijh{kdksa rFkk lkafof/kd Statutory Auditors ys[kkijh{kdksa ds dk;Zdj.k During the period of report, M/s P.K. fjiksVZ ds o"kZ ds nkSjku eSllZ ih- ds- Çl?ky ,aM daiuh] Singhal & Co., Chartered Accountant was the Statutory Auditor of QCI and M/s N. C. lunh ys[kkdkj D;wlhvkbZ ds lkafof/kd ys[kkijh{kd Fks Mittal & Co., Chartered Accountant was vkSj eSllZ ,u- lh- feŸky ,aM daiuh lunh ys[kkdkj the Internal Auditor of QCI. D;wlhvkbZ ds vkarfjd ys[kkijh{kd FksA Internal Auditors completed Internal Audit vkarfjd ys[kkijh{kdksa us ml o"kZ dh vkarfjd ys[kkijh{kk of the year and submitted Four Quarterly Reports. QCI Management also submitted iwjh dh vkSj pkj frekgh fjiksVs± izLrqr dhA D;wlhvkbZ its observation. The Statutory Auditors has izca/ku us viuh fVIif.k;ka Hkh izLrqr dhA lkafof/kd also conducted its audit. ys[kkijh{kdksa us Hkh viuh ys[kkijh{kk iwjh dhA 7.13 Working of Finance Committee 7-13 foÙk lfefr dk dk;Zdj.k The composition of the Finance Committee: foŸk lfefr dh lajpuk % Jh ,l-ds- ljdkj dks foŸk Mr. S. K. Sarkar was appointed as lfefr dk v/;{k fu;qä fd;k x;k vkSj Jh vfuy Chairman of the Finance Committee with jsfy;k rFkk Jh oh- dqekj Lokeh dks foŸk lfefr dk Mr. Anil Relia and Mr. V. Kumaraswamy as la;qä lnL; fu;qä fd;k x;kA D;wlhvkbZ dh foŸk Members on the Finance Committee. lfefr us le;≤ ij cSBdsa vk;ksftr dha vkSj The Finance Committee of QCI conducted dk;Zdj.k dh leh{kk dhA its meetings from time to time and reviewed the working of it. 7.14 QCI Annual Day 7-14 D;wlhvkbZ okÆ"kd fnol QCI celebrated its annual day on 21st January D;wlhvkbZ us 21 tuojh] 2016 dks viuk okÆ"kd 2016. QCI was set up on 21st January 1997. lekjksg euk;kA D;wlhvkbZ dh LFkkiuk 21 tuojh] During celebration QCI remembered its 1997 dks dh xbZ FkhA lekjksg ds nkSjku D;wlhvkbZ

126 Quality Council of India Annual Report 2015 - 16

past employees, their contribution and also us vius iqjkus deZpkfj;ksa] muds ;ksxnku vkSj lkFk the contribution of present employees. QCI gh orZeku deZpkfj;ksa ds ;ksxnku dks Hkh ;kn fd;kA paid tribute to its employee Mr. A.Raju who expired during the year. D;wlhvkbZ us vius deZpkjh Jh ,- jktw dks J`)katfy nh ftudk bl o"kZ fu/ku gks x;k FkkA 7.15 Swachh Bharat Mission 7-15 LoPN Hkkjr vfHk;ku QCI regularly carried exercise of disposing D;wlhvkbZ fu;fer :i ls jÌh dkxtksa dks fuiVkus] RI ZDVWH SDSHUV FOHDQLQJ RI RI¿FH DQG also promoting spirit of responsible citizen dk;kZy;ksa dh lkQ&lQkbZ dk dk;Z vkSj ns'k ds ftEesnkj of the country. ukxfjd dh Hkkouk dks c<+kus dk dk;Z Hkh djrh jgrh gSA 7.16 MoU (List) 7-16 le>kSrk Kkiu ¼lwph½ QCI has signed MoUs with various D;wlhvkbZ us fofHkUu laxBuksa ds lkFk le>kSrk Kkiu ij organizations gLrk{kj fd, a) QCI signed MoU with PEC University d½ D;wlhvkbZ us 20-5-15 dks ,ebZ ¼VhD;w,e½] la;qDr of Technology for joint offering of the ikB~;p;kZ vkfn ds la;qDr izLrko ds fy, ihbZlh izkS|ksfxdh ME(TQM), joint curriculum etc. on 20.5.15 fo’ofo|ky; ds lkFk le>kSrk Kkiu ij gLrk{kj fd,A b) QCI signed MoU with Chtikara University [k½ D;wlhvkbZ us 22-5-15 dks fprdkjk fo’ofo|ky; ds on 22.5.15 lkFk le>kSrk Kkiu ij gLrk{kj fd,A c) QCI signed MoU with Deutsche x½ D;wlhvkbZ us 5-6-15 dks M~;w’k xslsydk¶V ¶;w Gesellschaft fur Qualitat e. V. (DGQ) on DokfyVsV vFkkZr ¼MhthD;w½ ds lkFk le>kSrk Kkiu ij 5.6.15 gLrk{kj fd,A d) QCI signed Mou with PEC University of ?k½ D;wlhvkbZ us 11-6-15 dks ts+M ifjiDork ewY;kadu Technology for implementation of the ZED ekWMy ds dk;kZUo;u ds fy, ihbZlh izkS|ksfxdh Maturity Assessment Model on 11.6.15 fo’ofo|ky; ds lkFk le>kSrk Kkiu ij gLrk{kj fd,A ³½ D;wlhvkbZ us 13-8-15 dks n vÝhdk vkWxZukbts’ku QkWj e) QCI signed MoU with The African LVSaMfMZts’ku ¼,vkj,lvks½ ds lkFk le>kSrk Kkiu ij Organization for Standardization (ARSO) gLrk{kj fd,A on 13.8.15. p½ D;wlhvkbZ & ,u,chbZVh ¼ts+M izdks”B½ us 14-9-15 dks f) QCI – NABET (ZED Cell) signed MoU R;kxjktj dkWyst vkWQ bathfu;fjax ds lkFk le>kSrk with Thiagrajar College of Engineering on Kkiu ij gLrk{kj fd,A 14.9.15 N½ D;wlhvkbZ & ,u,chbZVh ¼ts+M izdks”B½ us 8-10-15 dks g) QCI – NABET (ZED Cell) signed MoU ,feVh ;wfuoflZVh] mÙkj izns’k ds lkFk le>kSrk Kkiu ij with Amity University, Uttar Pradesh on gLrk{kj fd,A 8.10.15. t½ D;wlhvkbZ ¼ts+M izdks”B½ us 17-10-15 dks jk”Vªh; xq.koÙkk vkSj fo’oluh;rk laLFkku ¼,uvkbZD;wvkj½ ds h) QCI (ZED Cell) signed MoU with National lkFk le>kSrk Kkiu ij gLrk{kj fd,A Institution for Quality & Reliability (NIQR) >½ D;wlhvkbZ ¼ts+M izdks”B½ us 17-10-15 dks v’kksd ysySaM on 17.10.15. ds lkFk le>kSrk Kkiu ij gLrk{kj fd,A i) QCI (ZED Cell) signed MoU with Ashok ¥½ D;wlhvkbZ ¼ts+M izdks”B½ us 6-11-15 dks Hkkjrh; m|ksx Leyland on 17.10.15. la?k ¼vkbZvkbZ,½ ds lkFk le>kSrk Kkiu ij gLrk{kj j) QCI (ZED Cell) signed MoU with Indian fd,A Industries Association (IIA) on 6.11.15 V½ D;wlhvkbZ us 26-11-15 dks ek#fr mRÑ”Vrk dsanz ds k) QCI signed MoU with Maruti Centre of lkFk le>kSrk Kkiu ij gLrk{kj fd,A Excellence on 26.11.15 B½ D;wlhvkbZ us 1-12-15 dks ,lksfl,’ku vkWQ ysMh baVjizsU;kslZ vkWQ bafM;k ¼,,ybZ,ih½ ds lkFk le>kSrk l) QCI signed MoU with Association of Lady Kkiu ij gLrk{kj fd,A Entrepreneurs of India (ALEAP on 1.12.15 M½ D;wlhvkbZ us 23-12-15 dks fQDdh ds lkFk le>kSrk m) QCI signed MoU with FICCI on 23.12.15 Kkiu ij gLrk{kj fd,A n) QCI signed MoU with National Council for <½ D;wlhvkbZ us 6-1-16 dks jk”Vªh; v/;kid f’k{kk ifj”kn Teacher Education (NCTE) on 6.1.16 ¼,ulhVhbZ½ ds lkFk le>kSrk Kkiu ij gLrk{kj fd,A o) QCI signed MoU with Tata Chemicals Ltd. .k½ D;wlhvkbZ us 8-1-16 dks VkVk dSfedYl fy- ds lkFk on 8.1.16 le>kSrk Kkiu ij gLrk{kj fd,A

Quality Council of India 127 Annual Report 2015 - 16

7.17 $SSRLQWPHQWRI&KLHI(WKLFV2I¿FHU 7-17 iz/kku uSfrd vf/kdkjh dh fu;qfä In pursuance of the DIPP letter no fnukad 28-10-2015 ds MhvkbZihih i= la[;k 3@ 3/22/2015/NPC-QCI dated 28.10.15 and 22@2015@,uihlh&D;wlhvkbZ ds vuqlj.k esa rFkk the decision taken by the Governing Body 'kklh ifj"kn }kjk en la- 44-3-1 ds rgr fnukad in its 44th meeting held on 19.11.2015 19-11-2015 dks vk;ksftr 44oha cSBd esa fy, x, under item no. 44.3.1, it was decided to create an independent ethical machinery in fu.kZ; ds vuqlj.k esa D;wlhvkbZ esa ,d Lora= uSfrd the QCI (including its constituent boards). ra= ¼blds la?kVd cksMks± lfgr½ l`ftr djus dk fu.kZ; Accordingly, as approved by the Governing fy;k x;kA rn~uqlkj] 19-11-2015 dks vk;ksftr cSBd Body in the meeting held on 19.11.15, Dr. esa 'kklh cksMZ }kjk vuqeksnukuqlkj MkW- vkjk/kuk pksiM+k] Aradhana Chopra, Joint Director(NABET) la;qä funs'kd ¼,u,chbZVh½ dks fnukad 09-12-2015 was appointed as Part-Time Chief Ethics ds D;wlhvkbZ dk;kZy; vkns'k lanHkZ la- ,lth @ 2I¿FHU LQ 4&, LQ DGGLWLRQ WR KHU H[LVWLQJ D;wlhvkbZ@226 ds ek/;e ls mudh ekStwnk M~¸kwVh ds GXWLHVYLGH4&,¶VRI¿FHRUGHU5HI1R6* QCI/226 dated 9.12.15 to independently vykok D;wlhvkbZ esa va'kdkfyd iz/kku uSfrd vf/kdkjh handle all matters related to ethics, ds :i esa fu;qä fd;k x;k rkfd os laxBu esa uSfrdrk] complaints and malpractices concerning f'kdk;rksa rFkk dnkpkjksa ls lacaf/kr lHkh ekeyksa dks the organization. Lora= :i ls fuiVk ldsaA In order to deal with all such cases related lqpk: rjhds ls uSfrdrk laca/kh vkpj.k ls tqM+s lHkh to the ethical practices in an systematized izdkj ds ekeyksa ls fuiVus ds fy, 'kklh fudk; us manner, the 45th Governing Body in its 03-03-2016 dks vk;ksftr viuh 45oha cSBd esa meeting held on 3.3.16 approved the ^^uSfrdrkiw.kZ vkpj.k eSuqvy** dks vuqeksfnr dj fn;k “Manual on Ethical Practices” stipulating various policy guidelines/procedures for ftlesa uSfrdrk @ vuSfrdrk ds n`f"Vdks.k ls izkIr managing complaints involving ethical / f'kdk;rksa ds izca/ku vkSj lkFk gh bl izdkj dh f'kdk;rksa non-ethical angle and also preventive esa deh ykus ds fy, fuokj.kkRed dkjZokbZ djus laca/kh actions to minimise such complaints. The uhfrxr fn'kk&funsZ'kksa @ izfØ;kvksa dk mYys[k gSA ;g Manual is available on QCI’s website. eSuqvy D;wlhvkbZ dh osclkbV ij miyC/k gSA 7.18 Financials of QCI and its Boards 7-18 D;wlhvkbZ vkSj blds cksMZ dh foÙkh; fLFkfr A Consolidated Statement of Income & 1-4-15 ls 31-3-16 dh vof/k ds fy, D;wlhvkbZ Expenditure of QCI & its Boards for the vkSj blds cksMZ ds vk; vkSj O;; ds lesfdr fooj.k uhps period 1.4.15 to 31.3.16 izLrqr gSa % Expenditure Income O;; vk; Board / QCI ACTUAL (In Rs.) ACTUAL (In Rs.) cksMZ @ D;wlhvkbZ okLrfod ¼#- esa½ okLrfod ¼#- esa½

NABET 145,504,488/- 304,027,975/-** ,u,chbZVh 145,504,488/- 304,027,975/-**

NABH 88,515,253/- 144,803,986/- ,u,ch,p 88,515,253/- 144,803,986/-

NABCB 42,547,603/- 58,237,154/- ,u,chlhch 42,547,603/- 58,237,154/-

NBQP 26,945,526/- 21,057,930/- ,uchD;wih 26,945,526/- 21,057,930/- QCI 27,568,408/- 41,167,248/- D;wlhvkbZ 27,568,408/- 41,167,248/- Total 331,081,278/- 569,294,291/- dqy 331,081,278/- 569,294,291/-

** NABET Income includes an advance of Rs. 9,73,11,914/- **,u,chbZVh }kjk 31 ekpZ 2016 ds vuqlkj ,e,l,ebZ ls 9]73]11]914 #- from MSME as on 31st March 2016. dk ,d vfxze Hkh ‘kkfey gSA

128 Quality Council of India

Annual Report 2015 - 16

P K SINGHAL & Co. CHARTERED ACCOUNTANTS

INDEPENDENT AUDITOR’S REPORT To, The Members, Quality Council of India, New Delhi.

1. We have audited the attached Balance Sheet of QUALITY COUNCIL OF INDIA(QCI) as at 31st March, 2016, the Income & Expenditure Account for the year ended on that date and a summary RIVLJQL¿FDQWDFFRXQWLQJSROLFLHVDQQH[HGWKHUHWR 2. MANAGEMENT’S RESPONSIBILITY FOR THE FINANCIAL STATEMENTS 7KH0DQDJHPHQWLVUHVSRQVLEOHIRUWKHSUHSDUDWLRQRIWKHVH¿QDQFLDOVWDWHPHQWVWKDWJLYHDWUXH DQGIDLUYLHZRIWKH¿QDQFLDOSRVLWLRQDQG¿QDQFLDOSHUIRUPDQFHRIWKH4&,7KLVUHVSRQVLELOLW\ includes the design, implementation and maintenance of internal control relevant to the preparation DQGSUHVHQWDWLRQRIWKH¿QDQFLDOVWDWHPHQWVWKDWJLYHDWUXHDQGIDLUYLHZDQGDUHIUHHIURPPDWHULDO misstatement, whether due to fraud or error. 3. AUDITORS’ RESPONSIBILITY 2XUUHVSRQVLELOLW\LVWRH[SUHVVDQRSLQLRQRQWKHVH¿QDQFLDOVWDWHPHQWVEDVHGRQRXUDXGLW:H have conducted our audit in accordance with the Standards on Auditing issued by the Institute of Chartered Accountants of India. Those Standards require thatwe comply with ethical requirements DQG SODQ DQG SHUIRUP WKH DXGLW WR REWDLQ UHDVRQDEOH DVVXUDQFH DERXW ZKHWKHU WKH ¿QDQFLDO statements are free from material misstatement. An audit involves performing procedures to obtain audit evidence about the amounts and the GLVFORVXUHVLQWKH¿QDQFLDOVWDWHPHQWV7KHSURFHGXUHVVHOHFWHGGHSHQGRQWKHDXGLWRU¶VMXGJPHQW LQFOXGLQJWKHDVVHVVPHQWRIWKHULVNVRIPDWHULDOPLVVWDWHPHQWRIWKH¿QDQFLDOVWDWHPHQWVZKHWKHU due to fraud or error. In making those risk assessments, the auditorconsiders internal control UHOHYDQWWRWKH4&,¶VSUHSDUDWLRQDQGIDLUSUHVHQWDWLRQRIWKH¿QDQFLDOVWDWHPHQWVLQRUGHUWRGHVLJQ audit procedures that are appropriate in the circumstances but not for the purpose of expressing an opinion on the effectiveness of the entity’s internal control. An audit also includes evaluating the appropriateness of theaccounting policies used and the reasonableness of the accounting HVWLPDWHVPDGHE\WKH0DQDJHPHQWDVZHOODVHYDOXDWLQJWKHRYHUDOOSUHVHQWDWLRQRIWKH¿QDQFLDO statements. :HEHOLHYHWKDWWKHDXGLWHYLGHQFHZHKDYHREWDLQHGLVVXI¿FLHQWDQGDSSURSULDWHWRSURYLGHD basis for our audit opinion. 4. Further to our comments given above & comments in the annexure referred to above, we report that : - (i) We have obtained all the information and explanations, which to the best of our knowledge and belief were necessary for the purpose of our audit. (ii) In our opinion proper books of accounts as required by the law have been kept by the QCI so far as it appears from our examination of the books.

130 Quality Council of India Annual Report 2015 - 16

(iii) The balance sheet&income and expenditure account dealt with by this report are in agreement with the books of account. 5. In our opinion and to the best of our information and according to the explanations given to us, our report is subject to the following observations:- a. The auditee received a total grant of Rs. 4,34,66,568/- during the previous year (2014-15 from Ministry of Micro, Small & Medium Enterprises (Govt. of India) for NMIU Scheme. The XWLOL]DWLRQRIWKHVDLGDPRXQWZDVWREHGRQHDVSHUWKHJXLGHOLQHVRI060(IRUWKHVSHFL¿F purpose (like awareness and mobilization program, orientation program, and implementation charges). These expenses are related to making the clusters and their supervision only. The 8WLOL]DWLRQFHUWL¿FDWHZDVJLYHQRQ,QFRPHEDVLVLQVWHDGRI([SHQVHVEDVLV b. The amount of Tax Deducted by the parties, are being booked in the Books of Account on receipt basis instead of accrual basis, due to which the booked amount of Rs. 1, 35, 53,692/- did not match with the shown at the Income Tax Site (Form 26AS). 146,91,810 Also the TDS amount of Rs. 6, 08, 69,628/-, shown as current assets is to be reconciled year- wise. c. An amount of Rs. 97,38,416/- was lying as credit in Unclaimed Amounts (Current Liabilities) RQDFFRXQWRIQRQLGHQWL¿FDWLRQRIWKHSXUSRVHDQGSD\HHV d. An amount of Rs. 25,67,231/- was lying as debit in Expenses Recoverable (Current Assets) on account of non – raising the Invoices. e. The paras reported by the CAG Auditors at its Inspection Report dated 23rd January, 2015 and re-comments vide letter dated 25th August, 2015 on the reply submitted by QCI on such inspection report are not dropped by CAG. The same needs to be monitored for compliance. f. The Enquiry Committee formed by DIPP, Ministry of Commerce and Industry and its Report dated 14th August, 2014 are still to be closed in communication with DIPP with appropriate changes in Finance & HR Manuals of QCI. 7KH VDLG DFFRXQWV UHDG WRJHWKHU ZLWK WKH 6LJQL¿FDQW$FFRXQWLQJ 0DQDJHPHQW 3ROLFLHV &RQWLQJHQW Liability and Notes on Accounts in Schedule– I give the information required by the law in the manner so required and give a true and fair view in conformity with the accounting principles generally accepted in India : -

i) In the case of the Balance Sheet, of the state of affairs of the QCI as at 31.03.2016; and ii) In the case of the Income and Expenditure Account, of the “Excess of the Income over Expenditure” for the year ended on that date.

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Quality Council of India 131 Annual Report 2015 - 16

1- geus Hkkjrh; xq.koŸkk ifj"kn ¼D;wlhvkbZ½ ds 31 ekpZ] 2016 vkSj mlh frfFk dks lekIr o”kZ ds fy, vk; vkSj O;; ys[kk ds layXu rqyu i= dk ys[kk ijh{k.k fd;k gS rFkk ftlesa egRoiw.kZ ys[kk uhfr;ka dk lkjka'k 'kkfey gaSA 2- foÙkh; fooj.kksa ds fy, izca/ku dk nkf;Ro izca/ku bu foŸkh; fooj.kksa dks rS;kj djus ds fy, ftEesnkj gS tks Hkkjrh; xq.koÙkk ifj”kn dh foŸkh; fLFkfr rFkk foŸkh; fu"iknu dk lR; vkSj fu"i{k fp= nsrs gSaA bl nkf;Ro esa foŸkh; fooj.kksa dks rS;kj djus vkSj muds izLrqrhdj.k ds fy, laxr vkarfjd fu;a=.k j[kuk 'kkfey gS rFkk bu fooj.kksa esa pkgs /kks[kk/kM+h ;k pwd ds dkj.k dksbZ xyr oDrO; ugha gSaA 3- ys[kk ijh{kd dk nkf;Ro gekjh ftEesnkjh bu foŸkh; fooj.kksa ij vius ys[kk ijh{k.k ds vk/kkj ij jk; O;Dr djuk gSA geus baLVhV~;wV vkWQ pkVZMZ ,dkmaVsaV~l vkWQ bafM;k }kjk tkjh ys[kk ekudksa ds vk/kkj ij ys[kk ijh{k.k fd;k gSA bu ekudksa esa vko';d gS fd ge uSfrd vko';drkvksa dk ikyu djsa vkSj ys[kk ijh{k.k dh ;kstuk rFkk fu"iknu bl izdkj gksa fd ;g mfpr vk'oklu fey lds fd bu foŸkh; fooj.kksa esa dksbZ xyr oDrO; ugha gSA ,d ys[kk ijh{k.k esa foŸkh; fooj.kksa esa nh xbZ jkf'k;ksa rFkk izdVuksa ds ckjs esa ys[kk ijh{k.k lk{; 'kkfey gksrs gSaA pquh xbZ izfØ;k,a ys[kk ijh{kd ds fu.kZ; lfgr foÙkh; fooj.kksa esa lkexzh ds xyr fooj.k ds tksf[keksa lfgr 'kkfey gksrh gS] pkgs ;s /kks[kk /kM+h ds dkj.k gksa ;k pwd ds dkj.kA tksf[ke vkdyu djrs le; ys[kk ijh{kd Hkkjrh; xq.koÙkk ifj”kn }kjk foÙkh; fooj.kksa dks cukus rFkk muds fu"i{k izLrqrhdj.k ds fy, laxr vkarfjd fu;a=.k ij fopkj fd;k tkrk gS] rkfd ,slh ys[kk ijh{k.k izfØ;kvksa dks ladfYir fd;k tk, tks ifjfLFkfr ds fy, mi;qZDr gS fdarq bdkbZ ds vkarfjd fu;a=.k dh izHkko'khyrk ij jk; O;Dr djus ds iz;kstu gsrq ugha gSaA ,d ys[kk ijh{k.k esa iz;qDr ys[kk uhfr;ksa dh mi;qDrrk rFkk izca/ku }kjk fd, x, ys[kk vkdyuksa dh rdZ laxrrk ds lkFk foÙkh; fooj.kksa ds lexz izLrqrhdj.k dk ewY;kadu Hkh 'kkfey gSA gekjk fo'okl gS fd gesa izkIr gksus okys ys[kk ijh{k.k ds lk{; Ik;kZIr gS vkSj ;s gekjs ys[kk ijh{k.k dh jk; ds fy, ,d vk/kkj iznku djus gsrq mi;qDr gSaA 4- ge mijksDr nh xbZ gekjh fVIif.k;ka vkSj blds lkFk lanfHkZr layXu vuqyXud ij iqu% fjiksVZ djrs gSa fd % 1½ geus vius ys[kk ijh{k.k ds iz;kstu gsrq lHkh lwpuk,a vkSj O;k[;k,a vius loksZÙke Kku vkSj ekU;rk ds vuqlkj izkIr dh gaS] tks blds fy, vfuok;Z Fkh( 2½ gekjh jk; esa Hkkjrh; xq.koÙkk ifj”kn }kjk dkuwu ds vuqlkj vko';d ys[kk dh mfpr cfg;ka cukbZ xbZ gS] tSlk bu cfg;ksa ij gekjs }kjk dh xbZ tkap ls izdV gksrk gSA 3½ bl fjiksVZ esa fn, x, rqyu i= vkSj vk; rFkk O;; [kkrs ys[kk cfg;ksa ds lkFk lgefr esa gSaA 5- gekjh jk; esa vkSj gesa izkIr loksZÙke lwpuk rFkk gesa nh xbZ O;k[;kvksa ds vuqlkj] fuEufyf[kr voyksduksa ds v/khu ge fjiksVZ djrs gSa %

132 Quality Council of India Annual Report 2015 - 16 d- D;wlhvkbZ dks fiNys o"kZ ¼2014&15½ ds nkSjku ,u,evkbZ;w ;kstuk ds fy, lw{e] y?kq vkSj e/;e m|e ea=ky; ¼Hkkjr ljdkj½ ls dqy 4]34]66]568 #i, dk vuqnku izkIr gqvkA dfFkr jkf'k dh mi;ksfxrk fof'k"V iz;kstu ¼tSls tkx:drk vkSj izsj.k dk;ZØe] vfHkfoU;kl dk;ZØe vkSj dk;kZUo;u izHkkj½ gsrq ,e,l,ebZ ds fn'kkfunsZ'kksa ds vuqlkj dh tkuh FkhA ;s O;; ds fy, lewg cukus vkSj muds i;Zos{k.k ds fy, FksA tcfd ;g ns[kk x;k Fkk fd ,e,l,ebZ ea=ky; dks okLrfod :Ik ls vk/kkfjr O;; ds LFkku ij dh tkus okyh xfrfof/k;ksa ds fy, mi;ksfxrk izek.k i= tkjh fd, x, gSaA [k- i{kdkjksa }kjk dkVh xbZ dj dh jkf'k izksn~Hkwr vk/kkj ij djus ds ctk, izkfIr vk/kkj ij ys[kk dh cgh esa cqd dh xbZ gS] ftlds dkj.k cqd dh xbZ jkf'k 1]35]53]692 #i, vk; dj dh lkbV ¼izi= 26 ,,l½ esa n'kkZbZ xbZ jkf'k 1]46]91]810 #Ik, ls fHkUu FkhA lkFk gh VhMh,l dh jkf'k 6]08]69]628 #i, dks orZeku ifjlaifÙk ds :Ik esa n'kkZ;k x;k gS ftldk o"kZokj fofu;kstu fd;k tkrk gSA x- iz;kstu dh igpku vkSj vknkrk dk irk ugha yxus ds dkj.k xSj nkok Ñr jkf'k ¼orZeku ns;rk,a½ esa ØsfMV ds :Ik esa 97]38]416 #i, dh jkf'k ekStwn FkhA ?k- baokWbl ugha nsus ds dkj.k ¼orZeku ifjlaifÙk½ olwyh ;ksX; O;; esa 25]67]231 MsfcV ds :Ik esa n'kkZbZ xbZ FkhA ³- lh,th ys[kk ijh{kd }kjk fn, x, iSjk fnukad 23 tuojh 2015 dh viuh fujh{k.k fjiksVZ esa vkSj fnukad 25 vxLr 2015 ds i= }kjk mDr fujh{k.k fjiksVZ esa D;wlhvkbZ }kjk tek fd, x, mÙkjksa ij iqu% fVIi.kh ds fy, vc rd yafcr gS ftUgsa lh,th }kjk vc rd lekIr ugha fd;k x;k gSA bls vuqikyu ds fy, fuxjkuh dh t:jr gSA p- MhvkbZihih] okf.kT; rFkk m|ksx ea=ky; }kjk xfBr iwNrkN lfefr vkSj fnukad 14 vxLr 2014 dh fjiksVZ dks vc rd MhvkbZihih ds lkFk ijke’kZ lfgr D;wlhvkbZ ds foÙk vkSj ,pvkj eSuqvy esa mi;qDr cnyko ds lkFk lekIr fd;k tkuk ‘ks”k gSA dfFkr ys[kk ds lkFk mYys[kuh; ys[kk vkSj izca/ku uhfr;ka] vkdfLed ns;rk,a vkSj vuqlwph & 1 esa nh xbZ ys[kk ij fVIif.k;ka bl izdkj vko';d dkuwu ds vuqlkj Hkkjr esa lkekU; rkSj ij LohÑr ys[kk fl)karksa ds vuq:Ik ,d lR; vkSj fu"i{k rLohj nsrs gSa % i. rqyu i= ds ekeys esa D;wlhvkbZ ds dk;ksZa ds fo"k; esa 31 ekpZ] 2016 ds vuqlkj vkSj ii. ml frfFk dks lekIr ys[kk o"kZ ds ^^O;; ls vf/kd vk; dh vfrfjDrrk^^ ds vk; rFkk O;; [kkrksa ds ekeys esa

Quality Council of India 133 Annual Report 2015 - 16

Statement of Particulars

I. Application of income for charitable or religious purposes. lgk;rkFkZ IkekZFkZ ;k /kkfeZd iz;kstuksa ds fy, vk; dk vuqiz;ksx

01. Amount of income of the previous year applied to charitable or religious purposes in India during that year. : Rs. 3,33,621,010.00/- fiNys o’kZ dh vk; dh jkf”k dks bl Ok’kZ ds nkSjku Hkkjr esa /kekZFkZ ;k /kkfeZd mís”;ksa ds fy, ykxw fd;k x;k gSA

02. Whether the trust/institution has exercised the option under clause (2) Nil of the Explanation to section 11 (1)? If so, the details of the amount of income deemed to have been applied to charitable or religious purposes in India during the previous year. D;k U;kl@laLFkk dh /kkjk 11¼vkbZ½ ds Li’Vhdj.k ds [kaM ¼2½ ds rgr vU; fodYi iz;ksx fd;k x;k gS\ ;fn gka] rks ekaxh xbZ vk; dh jkf”k dk C;kSjk fiNys o’kZ ds nkSjku Hkkjr esa /kekZFkZ ;k /kkfeZd mís”;ksa ds fy, ykxw fd;k x;k gSA

$PRXQWRILQFRPHDFFXPXODWHGRUVHWDSDUW¿QDOO\VHWDSDUWIRUDSSOLFDWLRQ to charitable or religious purposes, to the extent it does not exceed 15 percent of the income derived from property held under trust wholly in part only for such purposes. : Rs. 7,07,97,357.00/-

lafpr vk; ;k /kekZFkZ ;k lgk;rkFkZ iz;kstuksa gsrq vkosnu ds fy, vafre :i ls vyx j[kh xbZ /ku jkf”k mDr iz;kstu ds fy, dsoy lexz ds vkaf”kd Hkkx ds :i esa U;kl ds ikl j[kh xbZ laifÙk ls izkIr vk; dh 15 izfr”kr ls vf/kd ugha gksxhA

04. Amount of income eligible for exemption under section 11(1) © Nil [Give details] /kkjk 11 ¼1½ ¼lh½ ds rgr NwV ds fy, ;ksX; vk; dh jkf”k ¼fooj.k nsa½ “kwU;

05. Amount of income, in addition to the amount referred to in item 3 above, DFFXPXODWHGRUVHWDSDUWIRUVSHFL¿HGSXUSRVHVXQGHUVHFWLRQ 5V vk; dh jkf”k] jkf”k ds vykok lanfHkZr gS mijksDr en 3 esa] lafpr ;k /kkjk 11¼2½ ds rgr fufnZ’V mís”;ksa ds fy, vyx j[kh xbZ

06. Whether the amount of income mentioned in item 5 above has been Yes, details as invested or deposited in the manner laid down in section 11(2)(b)? per Balance If so, the details thereof. Sheet D;k mijksDr en 5 esa of.kZr vk; dh jkf”k /kkjk 11¼2½ ¼ch½ esa fu/kkZfjr gk¡] layXu ys[kk ds rjhds esa fuos”k ;k tek dh xbZ gS\ ;fn gka] rks rRlaca/kh C;kSjk vuqlkj

134 Quality Council of India Annual Report 2015 - 16

07. Whether any part of the income in respect of which an option was NIL exercised under clause (2) of the Explanation to section 11(1) in any earlier year is deemed to be income of the previous year under section 11(B)? If so, the details thereof. D;k vk; ds vU; Hkkx ds lanHkZ esa ftlesa /kkjk 11¼ch½ ds varxZr vU; igys vU; o’kZ esa /kkjk 11¼1½ ds Li’Vhdj.k ds [kaM ¼2½ ds varxZr ,d fodYi iz;ksx fd;k x;k Fkk\ ;fn gka] rks rRlaca/kh C;kSjk

08. Whether, during the previous year, any part of income accumulated or VHWDSDUWIRUVSHFL¿HGSXUSRVHVXQGHUVHFWLRQ LQDQ\HDUOLHU\HDU D;k] fiNys o’kZ ds nkSjku vU; igys o’kZ esa /kkjk 11¼2½ ds varxZr fufnZ’V mís”;ksa ds fy, vk; lap; ;k vyx j[kh xbZ jkf”k ds vykok vU; Hkkx

(a) has been applied for purposes other than charitable or religious No purposes or has ceased to be accumulated or set apart for application thereto, or lgk;rkFkZ ;k /kkfeZd iz;kstuksa ds vykok vU; fdlh iz;kstu ds fy, vkosnu ugha fd;k gS ;k vkosnu ds fy, vyx j[kh xbZ ;k lafpr jkf”k lekIr gks xbZ gS] ;k

(b) has ceased to remain invested in any security referred to in section No 11(2)(b)(i) deposited in any account referred to in section 11(2)(b)(ii) or section 11(2) (b) (iii), or /kkjk 11 ¼2½ ¼ch½ ¼1½ ;k esa lanfHkZr fdlh izfrHkwfr esa fuos”k djus ij lekIr ugha gks xbZ gS ;k /kkjk 11 ¼2½ ¼ch½ ¼2½ ;k /kkjk 11 ¼2½ ¼ch½ ¼3½ esa lanfHkZr fdlh [kkrs esa tek dh xbZ ;k

(c) has not been utilised for purposes for which it was accumulated or set No apart during the period for which it was to be accumulated or set apart, or in the year immediately following the expiry thereof? If so, details thereof. ml iz;kstuksa ds fy, bLrseky ugha dh xbZ ftlds fy, ml vof/k ds nkSjku ugha lafpr fd;k x;k Fkk ;k vyx j[kk x;k Fkk] ftlds fy, mls lekIr gksus ds o’kZ ds rqjar ckn lafpr fd;k x;k Fkk ;k vyx j[kk x;k Fkk\ ;fn gka rks blds fooj.k nsa

,, $SSOLFDWLRQRUXVHRILQFRPHRUSURSHUW\IRUWKHEHQH¿WRI persons referred to in section 13 [3]. /kkjk 13¼3½ ds lanfHkZr O;fDr;ksa ds ykHk ds fy, vk; ;k laifÙk ds vuqiz;ksx ;k mi;ksx

01. Whether any part of the income or property of the trust/institution was lent, N.A. or continues to be lent, in the previous year to any person referred to in section 13(3) (hereinafter referred to in this Annexure as such person)? If so, give details of the amount, rate of interest charged and the nature of security, if any. D;k fiNys o’kZ esa /kkjk 13 ¼3½ esa lanfHkZr fdlh O;fDr dks U;kl@laLFkku dh ykxw ugha

Quality Council of India 135 Annual Report 2015 - 16

vk; ;k laifÙk dk dksbZ Hkkx fdjk, ij fn;k x;k Fkk] ;k fdjk, ij tkjh jgk] ¼blds i”pkr~ ftls bl vuqyXud esa mDr O;fDr dgk tkrk gS½\ ;fn gka rks jkf”k ds fooj.k] yxk, x, C;kt dh nj vkSj izfrHkwfr dk izdkj crk,a] ;fn dksbZ gksaA

02. Whether any land, building or other property of the trust/institution was made, or continued to be made, available for use of any such person N.A. during the previous year? If so, give details of the property and the amount of rent or compensation charged, if any. D;k dksbZ Hkwfe] Hkou ;k U;kl@laLFkku dh vU; dksbZ laifÙk cukbZ xbZ Fkh ;k ykxw ugha fiNys o’kZ ds nkSjku mDr O;fDr ds mi;ksx gsrq miyC/k djkbZ xbZ Fkh\ ;fn gka rks laifÙk ds fooj.k vkSj fdjk, dh jkf”k ;k izHkkfjr eqvkot+k] ;fn dksbZ gks] crk;k tk,A

03. Whether any payment was made to any such person during the previous Rs. 33,55,383.00/- year by way of salary, allowance or otherwise? If so, give details. Rs. 33,55,383.00/- Dr. R. P. Singh. D;k fiNys o’kZ ds nkSjku ,sls fdlh O;fDr dks osru] HkÙks ;k vU;Fkk dksbZ Hkqxrku fd, x, Fks\ ;fn gka rks fooj.k nsaA : 33,55,383.00/- MkW vkj ih flagA

04. Whether the services of the trust/institution were made available to any N.A. such person during the previous year? If so, give details thereof together with remuneration and compensation received, if any. D;k U;kl@laLFkku dh lsok,a fiNys o’kZ ds nkSjku ,sls fdlh O;fDr dks iznku ykxw ugha dh xbZ Fkh\ ;fn gka rks izkIr eqvkot+s dh ifjyfC/k dk fooj.k nsa] ;fn dksbZ gksaA

05. Whether any share, security, or other property was purchased by or on N.A. behalf of the trust/institution during the previous year from any such person? If so, give details thereof together with the consideration paid. D;k U;kl@laLFkku dh vksj ls dksbZ “ks;j] izfrHkwfr ;k vU; laifÙk fiNys ykxw ugha o’kZ ds nkSjku ,sls fdlh O;fDr ls [kjhnh Fkh\ ;fn gka rks Hkqxrku ds lkFk bldk fooj.k nsaA

06. Whether any share, security, or other property was sold by or on behalf N.A. of the trust/institution during the previous year to any such person? If so, give details thereof together with the consideration received. D;k U;kl@laLFkku dh vksj ls dksbZ “ks;j] izfrHkwfr ;k vU; dksbZ laifÙk ykxw ugha fiNys o’kZ ds nkSjku ,sls fdlh O;fDr dks csph xbZ Fkh\ ;fn gka rks izkfIr ds lkFk bldk fooj.k nsaA

136 Quality Council of India Annual Report 2015 - 16

07. Whether any income or property of the trust/institution was diverting during N.A. the previous year in favour of any such person? If so, give details thereof together with the amount of income or value of property so diverted. D;k U;kl@laLFkku dh vksj ls dksbZ vk; ;k laifÙk fiNys o’kZ ds nkSjku ,sls ykxw ugha fdlh O;fDr dks oafpr fd;k x;k Fkk\ ;fn gka rks vk; dh jkf”k ;k bl izdkj oafpr dh xbZ laifÙk ds ewY; ds lkFk bldk fooj.k nsaA

08. Whether the income or property of the trust/institution was used N.A. RUDSSOLHGGXULQJWKHSUHYLRXV\HDUIRUWKHEHQH¿WRIDQ\VXFKSHUVRQ in any other manner? If so, given details. D;k U;kl@laLFkku dh vksj ls dksbZ vk; ;k laifÙk dks fiNys o’kZ ds nkSjku ykxw ugha ,sls fdlh O;fDr ds ykHk gsrq mldh vksj ls fdlh izdkj ls mi;ksx ;k vuqiz;ksx fd;k x;k\ ;fn gka rks blds fooj.k nsaA

III. Investments held at any time during the previous year(s) in concerns in which the persons referred to in Section 13(3) have a substantial interest fiNys o"kksZa esa /kkjk 13 ¼3½ esa lanfHkZr O;fDr;ksa ds laca/k esa fd, x, fuos’k dk i;kZIr C;kt gS

------NOT APPLICABLE ------

ih ds fla?ky ,aM da- &ŽƌW͘<͘^ŝŶŐŚĂůΘŽ͘ dh vksj ls lunh ys[kkdkj ŚĂƌƚĞƌĞĚĐĐŽƵŶƚĂŶƚƐ

WůĂĐĞ͗EĞǁĞůŚŝ gLrk@& LFkku % ubZ fnYyh ih ds fla?ky ĂƚĞ͗ϭϲ͘Ϭϵ͘ϮϬϭϲ ¼lk>snkj½ fnukad % 16-09-2016 ^Ěͬʹ P. K. Singhal ;WĂƌƚŶĞƌͿ lnL; la[;k 073882 D͘EŽ͘ϬϳϯϴϴϮ QeZ iathdj.k la[;k 005051lh &ŝƌŵZĞŐ͘EŽ͘ϬϱϬϱϭ

Quality Council of India 137 Annual Report 2015 - 16 QUALITY COUNCIL OF INDIA Hkkjrh; xq.koÙkk ifj"kn~ Balance Sheet as at 31st March 2016 31 ekpZ] 2016 dk rqyu i= (Amount in Rs. jkf’k :i;s esa) PARTICULARS Schedule Current Year Previous Year fooj.k vuqlwph 31.3.2016 dks 31.03.2015 dks SOURCES OF FUNDS fuf/k;ksa ds lzksr Corpus Fund 1,03,00,000 1,03,00,000 dkWiZl fuf/k Reserve & Surplus A 48,43,86,414 34,34,85,315 vkjf{kr vkSj vf/k’ks”k National Quality Compaign 41,98,974 69,88,150 (Aided Project) B jk’Vªh; xq.koÙkk vfHk;ku TOTAL SOURCES OF FUNDS 49,88,85,388 36,07,73,465 fuf/k ds dqy lzksr APPLICATION OF FUNDS fuf/k;ksa dk mi;kstu Fixed Assets C 1,58,80,357 1,35,53,818 vpy ifjlaifÙk;k¡ Currect Assets Loans & Advances D 62,58,90,650 42,32,59,536 pkyw lEifr] _.k vkSj vfxze Less: Current Liabilities E 14,28,85,619 7,60,39,889 ?kVk,a % pkyw ns;rk,¡ Net Current Assets (D-E) fuoy pkyw ifjlaifÙk;k¡ ¼Mh&bZ½ 48,30,05,031 34,72,19,647

Total 49,88,85,388 36,07,73,465

6LJQL¿FDQW$FFRXnting Policies, Contingent Liablities & Notes to Accounts - Schedule – I egRoiw.kZ ys[kkadu] uhfr;ka] vkdfLed nsr;k,a vkSj ys[kksa ds fy, fVIif.k;ka & vuqlwph & 1 In Terms of our report of even date attached. blh frfFk dks layXu gekjh fjiksVZ ds lanHkZ esa For P. K. Singhal & Co. For and on behalf of Quality Council of India d`rs ih ds fla?ky ,aM da- Hkkjrh; xq.koÙkk ifj”kn ds fy, vkSj mudh vksj ls Chartered Accountants lunh ys[kkdkj Sd/- Sd/- Sd/- CA. P K Singhal Dr. Ravi P Singh Adil Zainulbhai Partner (FRN. No. 005051C) Secretary General Chairman OKÅLKGVIOD"N\ 0NMIRLKIODJ YIQ\W6XT\+NNE= lk>snkj egklfpo v/;{k Place : New Delhi, Date : August 22, 2016

138 Quality Council of India Annual Report 2015 - 16 QUALITY COUNCIL OF INDIA Hkkjrh; xq.koÙkk ifj"kn~ Income & Expenditure Account For The Year Ended 31st March 2016 31 ekpZ] 2016 dks lekIr o"kZ dk vk; ,oa O;; ys[kk (Amount in Rs. jkf’k :i;s esa)

CURRENT YEAR PREVIOUS YEAR PARTICULARS SCHEDULE fooj.k vuqlwph orZeku o"kZZ fiNys o"kZ 2015-16 2014-15 INCOME vk; Interest on Bank Deposits 2,41,57,410 .00 1,67,21,616.86 cSad esa tek jkf“k ij C;kt Quality Application, Assessment & Accreditation Fees 39,51,47,663.00 29,33,25,006.14 xq.koÙkk vkosnu i=] fu/kkZj.k ,oa izR;k;u “kqYd Quality Conclave, Seminar Receipts 73,50,617.00 39,83,922.00 xq.koÙkk lEesyu] lHkk izkfIr Honorarium, Sale of Quality Literature & Misc. receipts 1,67,240.00 2,57,357.00 ekuns; ,oa fofo/k vk; Improvement in Health Services Initiatives 4,40,50,615.00 2,06,35,611.00 LokLF; ifj;kstuk Membership Fees 11,08,832.00 12,65,563.20 lnL;rk “kqYd Gain of Sales of Fixed Assets - 2,072.00 vpy ifjlaifÙk;ksa dh fcØh dk ykHk Excess Provisions W/Back - 3,50,056.00 vfrfjDr izko/kku MCY;w@okilh Total Income dqy vk; (A) 47,19,82,377 33,65,41,204.20 EXPENDITURE O;; 6DODU\$OORZDQFHV %HQH¿WV F 9,42,66,155.00 6,52,11,723 osru] HkÙks ,oa ykHk Administrative & Other Expenses G 20,06,42,841.00 14,79,06,856.19 Ikz“kklfud vkSj vU; O;; National Quality Campaign (Non-Plan Funds) H 1,75,30,707.00 80,77,633 jk’Vªh; xq.koÙkk vfHk;ku ZED EXPENSES 1,33,18,025.00 - tsM O;; ZED NATIONAL ROLL OUT 1,84,750.00 - tsM jk"Vªh; jksyvkmV Depreciation C 51,38,800.00 35,75,058 ewY;âkl Total Expenditure dqy O;;(B) 33,10,81,278.00 22,47,71,270.19 Excess of Income Over Expenditure (A- B) 14,09,01,100.00 11,17,69,934.01 O;; ls vf/kd vk; dh vf/kdrk ¼,&ch½

Quality Council of India 139 Annual Report 2015 - 16

Income Tax Paid for earlier year - 3,00,820.00 fIkNys o"kZ ds fy, vk; dj dk Hkqxrku Surplus Carried forward to Reserve & Surplus 14,09,01,100.00 11,14,69,114.01 vkjf{kr vkSj vf/k“ks’k ds fy, vkxs c<+k, x, vf/k“ks’k 6LJQL¿FDQW$FFRXQWLQJ3ROLFLHV&RQWLQJHQW/LDELOLWLHV 1RWHVWR$FFRXQWV6FKHGXOH, egRoiw.kZ ys[kkadu] uhfr;ka] vkdfLed nsr;k,a vkSj ys[kksa ds fy, fVIif.k;ka & vuqlwph & 1 In Terms of our report of even date attached gekjh blh rkjh[k dh fjiksVZ ds vuqlkj

For P. K. Singhal & Co. For and on behalf of Quality Council of India d`rs ih ds fla?ky ,.M daEiuh Hkkjrh; xq.koÙkk ifj’kn ds fy, vkSj mudh vksj ls Chartered Accountants lunh ys[kkdkj

Sd/- Sd/- Sd/- CA. P K Singhal Dr. Ravi P Singh Adil Zainulbhai Partner (FRN. No. 005051C) Secretary General Chairman OKÅLKGVIOD"N\ 0NMIRLKIODJ YIQ\W6XT\+NNE= lk>snkj egklfpo v/;{k Place : New Delhi Date : 22/08/2016

140 Quality Council of India Annual Report 2015 - 16

QUALITY COUNCIL OF INDIA Hkkjrh; xq.koÙkk ifj"kn~

Schedules A to I Forming Part of Balance Sheet rqyu i= dk Hkkx cukus okyh vuqlwph , ls vkbZ rd

Schedule-A : Reserve & Surplus vuqlwph , % vkjf{kr vkSj vf/k’ks"k (Amount in Rs. jkf’k :i;s esa) hZZEdzZ WZs/Kh^zZ PARTICULARS fooj.k 2015-16 2014-15 ϯϰ͕ϯϰ͕ϴϱ͕ϯϭϰ͘ϲϱ Ϯϯ͕ϮϬ͕ϭϲ͕ϮϬϬ͘ϲϰ KƉĞŶŝŶŐĂůĂŶĐĞ vkjafHkd “ks’k Add : Excess of Income Over Expenditure for the year 14,09,01,100.00 11,14,69,114.01 tksM+sa % o’kZ ds fy, O;; ls vf/kd vk; dh vf/kdrk -- Less : Amount adjusted against Income tax during the year ?kVk,a % o"kZ ds nkSjku vk; dj ds fy, lek;ksftr jkf'k Less : Accumulation u/s 11(2) for National Quality Campaign -- ?kVk,a % jk"Vªh; xq.koÙkk vfHk;ku ds fy, lap;u /kkjk 11¼2½ ds rgr Total Reserve & Surplus 484386,414.65 34,34,85,314.65

Quality Council of India 141 Annual Report 2015 - 16

QUALITY COUNCIL OF INDIA Hkkjrh; xq.koÙkk ifj"kn~

Schedules Forming Part of Balance Sheet rqyu i= dk Hkkx cukus okyh vuqlwph

Schedule-B : National Quality Campaign - Plan Fund vuqlwph ch % jk"Vªh; xq.koÙkk vfHk;ku & ;kstuk fuf/k (Amount in Rs. jkf’k :i;s esa) AS AT AS AT PARTICULARS fooj.k 31-03-2016 31-03-2015 KƉĞŶŝŶŐĂůĂŶĐĞ ϲϵ͕ϴϴ͕ϭϱϬ ϵϮ͕Ϯϱ͕Ϭϵϴ vkjafHkd “ks’k

Contributions received during the year ϭ͕ϳϲ͕ϲϯ͕ϭϱϴ 68,87,052 o’kZ ds nkSjku izkIr va“knku 2,46,51,308 1,61,12,150 Less : Applications During the Year Ϯ͕Ϭϰ͕ϱϮ͕ϯϯϰ ϲϱ͕ϯϵ͕ϭϴϭ ?kVk,a % o’kZ ds nkSjku vkosnu

Less: Previous Year Expenditures adjusted during the year ?kVk,a % o’kZ ds nkSjku fiNys o’kZ dk lek;ksftr O;; - 25,84,819

Closing Balance lekiu 'ks"k 41,98,974 69,88,150

142 Quality Council of India Annual Report 2015 - 16

QUALITY COUNCIL OF INDIA Hkkjrh; xq.koÙkk ifj"kn~

Schedules Forming Part of Balance Sheet rqyu i= dk Hkkx cukus okyh vuqlwph

SCHEDULE - B1 : National Quality Campaign Fixed Assets vuqlwph ch1 % jk"Vªh; xq.koÙkk vfHk;ku dh vpy ifjlaifÙk;ka

Addition during the W.D.V as Charged to W.D.V Sl. Year Name of Assets On Schedule as On No. 1.4.2015 More Than Less Than G 31.3.2016 180 days 180 days B %UDQFK2I¿FH 1. Laptop Computer 5 - - 5 yWiVkWi dEI;wVj 2. LCD Projector 3 - - 3 ,ylhMh izkstsDVj 3. Camera 3 - - 3 dSejk 4. Cellular Phone 1 - - 1 eksckbZy 5. Printer 2 - - 2 fizaVj Total dqy 14 - - - 14

Quality Council of India 143 Annual Report 2015 - 16

QUALITY COUNCIL OF INDIA Hkkjrh; xq.koÙkk ifj"kn~ Schedules Forming Part of Balance Sheet Schedule-C : QCI Fixed Assets

S. 1DPHRI¿[HG$VVHWV Rate Opening Addition Addition Gross Total Depreciation Net Balnce as Closing Bal N. of Balance as on Before After Sept. on 31.03.2016 (Groupwise) Dep. 01.04.2015 Sept. 2015 2015 A OFFICE EQUIPEMENT 1 Air Conditioner 15% 6,66,171.00 27,013.00 1,38,000.00 8,31,184.00 1,14,328.00 7,16,856.00 2 CAMERA 15% 43,566.00 - - 43,566.00 6,535.00 37,031.00 3 CAMERA NQC 15% 1.00 - - 1.00 - 1.00 4 Cellular Phone 15% 30,453.00 - - 30,453.00 4,568.00 25,885.00 5 Cellular Phone-IPC 15% 1.00 - - 1.00 - 1.00 6 CVT / UPS 15% 2,25,075.00 4,500.00 9,562.00 2,39,137.00 35,153.00 2,03,984.00 7 EPABX SYSTEM 15% 2,17,305.00 - - 2,17,305.00 32,596.00 1,84,709.00 8 FAX 15% 5,950.00 - - 5,950.00 893.00 5,057.00 9 FIRE FIGHTING EQUIPMENTS 15% 2,955.00 - - 2,955.00 443.00 2,512.00 10 GENERATOR 15% 2,19,668.00 - - 2,19,668.00 32,950.00 1,86,718.00 11 GYSER 15% 7,074.00 - - 7,074.00 1,061.00 6,013.00 12 HEATER 15% 80,433.00 - - 80,433.00 12,065.00 68,368.00 13 Hotcase 15% 3,091.00 - - 3,091.00 464.00 2,627.00 14 HUB & NETWORK 15% 254.03 - - 254.03 38.00 216.03 15 LCD Projector - NQC 15% 3.00 - - 3.00 - 3.00 16 LCD TV 15% 50,028.00 - - 50,028.00 7,504.00 42,524.00 17 LED- TV 15% 3,09,597.00 - 53,900.00 3,63,497.00 50,482.00 3,13,015.00 18 Lift 15% 2,93,925.00 - - 2,93,925.00 44,089.00 2,49,836.00 19 LOCKER 15% 8,010.00 - - 8,010.00 1,202.00 6,808.00 20 MOBILE PHONE 15% - 5,250.00 - 5,250.00 788.00 4,462.00 21 MODEM 15% 220.00 - - 220.00 33.00 187.00 22 OVERHEAD PROJECTOR 15% 87,124.00 - - 87,124.00 13,069.00 74,055.00 23 PAPER SHREDDER 15% - - 28,687.00 28,687.00 2,152.00 26,535.00 24 PHOTOCOPYING MACHINE 15% 2,32,601.00 - - 2,32,601.00 34,890.00 1,97,711.00 25 PRINTER 15% 3,23,163.00 28,980.00 15,950.00 3,68,093.00 54,018.00 3,14,075.00 26 Printer - NQC 15% 2.00 - - 2.00 - 2.00 27 Refrigerator 15% 25,667.00 - - 25,667.00 3,850.00 21,817.00 28 SCANNER 15% 625.00 - - 625.00 94.00 531.00 29 STABLIZER 15% 911.00 3,050.00 - 3,961.00 594.00 3,367.00 30 TEA VENDING MACHINE 15% 25,021.00 - - 25,021.00 3,753.00 21,268.00 31 TELEPHONE INSTRUMENT 15% 78,252.00 17,198.00 76,314.00 1,71,764.00 20,041.00 1,51,723.00 32 VIDEO CONFERENCING 15% 8,32,495.00 - - 8,32,495.00 1,24,874.00 7,07,621.00 33 WATER DISPENSER 15% 8,916.00 - 6,650.00 15,566.00 1,836.00 13,730.00 34 WIFI SET 15% 62,300.00 - - 62,300.00 9,345.00 52,955.00 36,42,203.03

B VEHICLES 1 Car - Ciaz 15% - 10,17,660.00 - 10,17,660.00 1,52,649.00 8,65,011.00 2 Car - XS4 15% 2,13,193.00 - - - - - 8,65,011.00

C FURNITURE & FIXTURES 1 FURNITURE(BANGALORE OFFICE) 10% 17,868.00 - - 17,868.00 1,787.00 16,081.00 2 FURNITURE & FITTING 10% 65,94,110.00 3,33,990.00 9,52,644.00 78,80,744.00 7,40,442.00 71,40,302.00 3 ELECTRICAL FITTINGS 10% 4,46,719.00 - - 4,46,719.00 44,672.00 4,02,047.00 4 FAN 10% 26,919.00 2,194.00 1,980.00 31,093.00 3,010.00 28,083.00 75,86,513.00

D INTANGIBLE ASSETS 1 Trade Mark 25% - 1,64,000.00 8,24,000.00 9,88,000.00 1,44,000.00 8,44,000.00 8,44,000.00

TOTAL A 1,11,39,666.03 16,03,835.00 21,07,687.00 1,46,37,995.03 17,00,268.00 1,29,37,727.03

E COMPUTER & SOFTWARES 1 Computers 60% 2,16,683.00 - - 2,16,683.00 1,30,010.00 86,673.00 2 Cyberoam 50 Ing 60% 15,376.00 - - 15,376.00 9,226.00 6,150.00 3 LAPTOP 60% 6,88,756.00 18,67,780.00 8,92,620.00 34,49,156.00 18,01,708.00 16,47,448.00 4 LAPTOP - NQC 60% 5.00 - - 5.00 3.00 2.00 5 SERVER - IBM 60% 13,137.00 - - 13,137.00 7,882.00 5,255.00 6 SERVER- H.P-NABET 60% 1,48,704.00 - - 1,48,704.00 89,222.00 59,482.00 7 SOFTWARE 60% 3,86,687.00 5,56,178.00 - 9,42,865.00 5,65,719.00 3,77,146.00 8 Software Nabet(100%) 60% - 27,500.00 - 27,500.00 16,500.00 11,000.00 9 Software Nbqp 60% - 40,000.00 - 40,000.00 24,000.00 16,000.00 10 SOFTWARE- NMIU PROJECT 60% 2,77,200.00 - - 2,77,200.00 1,66,320.00 1,10,880.00 11 SOFTWARE- YOGA 60% - 45,000.00 - 45,000.00 27,000.00 18,000.00 12 Software(NABET) 60% 4,70,722.00 1,30,000.00 4,07,932.00 10,08,654.00 4,82,813.00 5,25,841.00 13 SOFTWARE(NABH) 60% 1,31,000.00 - - 1,31,000.00 78,600.00 52,400.00 14 SOFWARE- NABH 60% 65,882.00 - - 65,882.00 39,529.00 26,353.00 29,42,630.00

TOTAL B 24,14,152.00 26,66,458.00 13,00,552.00 63,81,162.00 34,38,532.00 29,42,630.00

Total (A+B) 1,35,53,818.03 42,70,293.00 34,08,239.00 2,10,19,157.03 51,38,800.00 1,58,80,357.03 1,58,80,357.03

144 Quality Council of India Annual Report 2015 - 16

QUALITY COUNCIL OF INDIA Hkkjrh; xq.koÙkk ifj"kn~ rqyu i=k dh vaxHkwr vuqlwph % vuqlwph ^^lh** Hkkjrh; xq.koÙkk ifj"kn~ vpy ifjlaifÙk;k¡

Ø- vpy ifjlaifÙk;ksa dk uke ewY;gzkl 1-04-2015 ds vuqlkj Ok"kZ ds nkSjku tek Lkdy dqy ewY;gzkl 31-3-2016 ds vafre 'ks"k la- dh nj vkjafHkd 'ks"k vuqlkj fuoy la?k vuqlkj flracj 2015 ls flracj 2015 ds 'ks"k igys tek ckn tek d dk;kZy; midj.k 1 ,;j dafM'kuj 15% 6,66,171.00 27,013.00 1,38,000.00 8,31,184.00 1,14,328.00 7,16,856.00 2 dSejk 15% 43,566.00 - - 43,566.00 6,535.00 37,031.00 3 dSejk & ,uD;wlh 15% 1.00 - - 1.00 - 1.00 4 lsyqyj Qksu 15% 30,453.00 - - 30,453.00 4,568.00 25,885.00 5 lsyqyj Qksu & vkbZihlh 15% 1.00 - - 1.00 - 1.00 6 lhohVh @ ;wih,l 15% 2,25,075.00 4,500.00 9,562.00 2,39,137.00 35,153.00 2,03,984.00 7 bZih,ch,Dl flLVe 15% 2,17,305.00 - - 2,17,305.00 32,596.00 1,84,709.00 8 QSDl 15% 5,950.00 - - 5,950.00 893.00 5,057.00 9 vfXu 'keu midj.k 15% 2,955.00 - - 2,955.00 443.00 2,512.00 10 tujsVj 15% 2,19,668.00 - - 2,19,668.00 32,950.00 1,86,718.00 11 xhtj 15% 7,074.00 - - 7,074.00 1,061.00 6,013.00 12 ghVj 15% 80,433.00 - - 80,433.00 12,065.00 68,368.00 13 gkWV dsl 15% 3,091.00 - - 3,091.00 464.00 2,627.00 14 gc vkSj usVodZ 15% 254.03 - - 254.03 38.00 216.03 15 ,ylhMh izkstsDVj & ,uD;wlh 15% 3.00 - - 3.00 - 3.00 16 ,ylhMh Vhoh 15% 50,028.00 - - 50,028.00 7,504.00 42,524.00 17 ,ybZMh Vhoh 15% 3,09,597.00 - 53,900.00 3,63,497.00 50,482.00 3,13,015.00 18 fy¶V 15% 2,93,925.00 - - 2,93,925.00 44,089.00 2,49,836.00 19 ykWdj 15% 8,010.00 - - 8,010.00 1,202.00 6,808.00 20 eksckby Qksu 15% - 5,250.00 - 5,250.00 788.00 4,462.00 21 eksMe 15% 220.00 - - 220.00 33.00 187.00 22 vksojgSM izkstsDVj 15% 87,124.00 - - 87,124.00 13,069.00 74,055.00 23 Iksij JsMj 15% - - 28,687.00 28,687.00 2,152.00 26,535.00 24 QksVksdkWih e'khu 15% 2,32,601.00 - - 2,32,601.00 34,890.00 1,97,711.00 25 fizaVj 15% 3,23,163.00 28,980.00 15,950.00 3,68,093.00 54,018.00 3,14,075.00 26 fizaVj & ,uD;wlh 15% 2.00 - - 2.00 - 2.00 27 jsfÝtjsVj 15% 25,667.00 - - 25,667.00 3,850.00 21,817.00 28 LdSuj 15% 625.00 - - 625.00 94.00 531.00 29 LVscykbtj 15% 911.00 3,050.00 - 3,961.00 594.00 3,367.00 30 Vh osafMax e'khu 15% 25,021.00 - - 25,021.00 3,753.00 21,268.00 31 VsyhQksu midj.k 15% 78,252.00 17,198.00 76,314.00 1,71,764.00 20,041.00 1,51,723.00 32 fofM;ks dkWUÝsaflax 15% 8,32,495.00 - - 8,32,495.00 1,24,874.00 7,07,621.00 33 okWVj fMLisalj 15% 8,916.00 - 6,650.00 15,566.00 1,836.00 13,730.00 34 okbZ QkbZ lsV 15% 62,300.00 - - 62,300.00 9,345.00 52,955.00 36,42,203.03

[k Okkgu 1 dkj & fl,t 15% - 10,17,660.00 - 10,17,660.00 1,52,649.00 8,65,011.00 2 dkj & ,l,Dl4 15% 2,13,193.00 - - - - - 8,65,011.00

x QuhZpj vkSj fQDplZ 1 QuhZpj ¼cSaxyksj dk;kZy;½ 10% 17,868.00 - - 17,868.00 1,787.00 16,081.00 2 QuhZpj vkSj fQfVax 10% 65,94,110.00 3,33,990.00 9,52,644.00 78,80,744.00 7,40,442.00 71,40,302.00 3 fctyh dh fQfVax 10% 4,46,719.00 - - 4,46,719.00 44,672.00 4,02,047.00 4 Ika[ks 10% 26,919.00 2,194.00 1,980.00 31,093.00 3,010.00 28,083.00 75,86,513.00

?k vewrZ ifjlaifÙk;ka 1 VªsM ekdZ 25% - 1,64,000.00 8,24,000.00 9,88,000.00 1,44,000.00 8,44,000.00 8,44,000.00 dqy A 1,11,39,666.03 16,03,835.00 21,07,687.00 1,46,37,995.03 17,00,268.00 1,29,37,727.03 E COMPUTER & SOFTWARES 1 Computers 60% 2,16,683.00 - - 2,16,683.00 1,30,010.00 86,673.00 2 Cyberoam 50 Ing 60% 15,376.00 - - 15,376.00 9,226.00 6,150.00 3 LAPTOP 60% 6,88,756.00 18,67,780.00 8,92,620.00 34,49,156.00 18,01,708.00 16,47,448.00 4 LAPTOP - NQC 60% 5.00 - - 5.00 3.00 2.00 5 SERVER - IBM 60% 13,137.00 - - 13,137.00 7,882.00 5,255.00 6 SERVER- H.P-NABET 60% 1,48,704.00 - - 1,48,704.00 89,222.00 59,482.00 7 SOFTWARE 60% 3,86,687.00 5,56,178.00 - 9,42,865.00 5,65,719.00 3,77,146.00 8 Software Nabet(100%) 60% - 27,500.00 - 27,500.00 16,500.00 11,000.00 9 Software Nbqp 60% - 40,000.00 - 40,000.00 24,000.00 16,000.00 10 SOFTWARE- NMIU PROJECT 60% 2,77,200.00 - - 2,77,200.00 1,66,320.00 1,10,880.00 11 SOFTWARE- YOGA 60% - 45,000.00 - 45,000.00 27,000.00 18,000.00 12 Software(NABET) 60% 4,70,722.00 1,30,000.00 4,07,932.00 10,08,654.00 4,82,813.00 5,25,841.00 13 SOFTWARE(NABH) 60% 1,31,000.00 - - 1,31,000.00 78,600.00 52,400.00 14 SOFWARE- NABH 60% 65,882.00 - - 65,882.00 39,529.00 26,353.00 29,42,630.00 dqy B 24,14,152.00 26,66,458.00 13,00,552.00 63,81,162.00 34,38,532.00 29,42,630.00

dqy (A+B) 1,35,53,818.03 42,70,293.00 34,08,239.00 2,10,19,157.03 51,38,800.00 1,58,80,357.03 1,58,80,357.03

Quality Council of India 145 Annual Report 2015 - 16

QUALITY COUNCIL OF INDIA Hkkjrh; xq.koÙkk ifj"kn~

Schedules Forming Part of Balance Sheet rqyu i= dk Hkkx cukus okyh vuqlwph SCHEDULE - D : CURRENT ASSETS, LOANS & ADVANCES vuqlwph Mh % orZeku ifjlaifÙk;ka] _.k vkSj vfxze (Amount in Rs. jkf’k :i;s esa) CURRENT YEAR PREVIOUS YEAR PARTICULARS fooj.k 2015-16 dks 2014-15 dks CURRENT ASSETS pkyw ifjlaifÙk;k¡ Sundry Debtors (Considered goods) fofo/k nsunkj ¼”kks/; ekus x,½ a) Debts outstanding for more than six months 3,04,30,743.85 2,10,56,951 d½ Ng ekg ls Hkh vf/kd cdk;k _.k b) Others 6,85,50,641.75 3,42,07,557 [k½ vU; Less: Provision for doubt full debts de% lafnX/k _.k ds fy, izko/kku - 9,89,81,386 - 5,52,64,509 Cash in hand 1,54,881 1,61,814 ud+n jksdM+ ¼fons’kh eqnzklfgr½ Bank balances - with Nationalised bank : cSad “ks’k & jk’Vªh;d`r cSadksa esa %a Axis Bank Ltd. ANQ A/c ,Dlsl~ cSad fyfeVsM ,,uD;w [kkrk 1,56,624.51 1,04,345 Axis Bank Ltd. ,Dlsl~ cSad fyfeVsM -1,89,317.14 1,31,24,723 HDFC Bank Ltd. ,pMh,Qlh cSad fyfeVsM 1,24,90,128.18 - ICICI Bank Ltd. vkbZlhvkbZlhvkbZ cSad fyfeVsM 24,20,829.00 40,52,052 ICICI Bank Ltd. vkbZlhvkbZlhvkbZ cSad fyfeVsM 038601002144 27,20,170.79 Kotak Mahindra Bank Ltd. dksVd efganzk cSad fyfeVsM 429.50 9,77,407 Axis Bank Ltd. Plan Fund ,Dlsl~ cSad fyfeVsM Iyku QaM 84,14,969.00 69,69,160 IDBI Bank Ltd. vkbZ-Mh-ch--vkbZ- cSad fyfeVsM 9,90,35,456.00 4,50,92,820 KOTAK MAHINDRA BANK dksVd efganzk cSad 8811400071 4,88,75,309.01 1,31,47,176 State Bank of India Hkkjrh; LVsV cSad 5,00,116.40 17,44,24,715 3,42,576 8,38,10,259 Fixed Deposit with Withdrawing Facilities 24,11,67,866 21,10,90,142 vkgj.k lqfo/kk okyk lkof/k tek Fixed Deposit(Securities with Project Funded Parties) 66,23,744 1,06,92,823 lkof/k tek ¼ifj;kstuk foÙkiksf"kr ikfVZ;ksa ds lkFk izfrHkwfr;ka½ LOANS, ADVANCES AND OTHER ASSETS: _.k ,oa vfxze vkSj vU; ifjlaifÙk;k¡ Prepaid expenses 7,54,043.50 8,46,080 iwoZ iznÙk O;; Tax deducted at Source 6,08,69,628.20 4,73,15,937 L=ksr ij dj dh dVkSrh Service Tax (Input) 21,460.00 6,12,586 lsok dj buiqV Service Tax-Under Protest 66,87,275.00 30,72,281 lsok dj tek lfojks/k Security Deposit 26,32,459.03 22,85,091 izfrHkwfr tek

146 Quality Council of India Annual Report 2015 - 16

Expenses Recoverable 25,67,231.00 25,37,769 O;; olwyh Advance to staff 25,000.00 - vkxzhe dks _.k Loans to Staff 9,25,791.00 17,89,283 deZpkjh dks _.k Advance to Parties 27,20,121.92 983,297 ikfVZ;ksa ds fy, vfxze Advance Recoverable 1,49,65,269.36 9,76,291 vkxzhe olwyh ;ksX; jkf’k Accrued interest 27,53,394.00 18,21,375 mikftZr C;kt 6,22,39,989 Advance Against Project 96,16,385.00 ifj;kstuk ds fy, vfxze 10,45,38,058 TOTAL dqy 62,58,90,650 42,32,59,536

Quality Council of India 147 Annual Report 2015 - 16 QUALITY COUNCIL OF INDIA Hkkjrh; xq.koÙkk ifj"kn~ Schedules Forming Part of Balance Sheet rqyu i= dk Hkkx cukus okyh vuqlwph SCHEDULE - E : CURRENT LIABILITIES & PROVISIONS vuqlwph ^^bZ** orZeku ns;rk,a vkSj izko/kku (Amount in Rs. jkf’k :i;s esa) Current Year Current Year fooj.k PARTICULARS orZeku o"kZ orZeku o"kZ 2015-16 2014-15 CURRENT LIABILITIES orZeku ns;rk,a Sundry Creditors 18,28,429 fofo/k ysunkj 19,08,793 Provisions for expense 34,200 O;; ds fy, izko/kku - TDS payable 39,35,170 24,71,085 ns; VhMh,l Yoga Project 8,85,000 8,85,000 ;ksxk ifj;kstuk Service Tax Payable 7,98,022 ns; lsok dj - Unclaimed Income - nkok ugha dh xbZ vk; - Salary Payable - ns; osru - GLP Funds - Tkh,yih fuf/k;ka 26,84,803 MSME - NIMU FUND 9,73,11,914 4,40,44,650 ,e,l,ebZ & ,uvkbZ,e;w fuf/k staff welfare 47,017 deZpkjh dY;k.k 1,74,671 Unclaimed RTGS - QCI - nkok ugha dh xbZ vkjVhth,l & D;wlhvkbZ - Unclaimed RTGS -Amount 97,38,416 39,07,786 nkok ugha dh xbZ vkjVhth,l & jkf’k Health check up payable - ns; LokLF; tkap - Audit Fee Payable ns; ys[kk ijh{kk 'kqYd 31,350 PF Employees cont. payable 5,64,678 2,37,946 ih ,Q deZpkfj;ksa dks ns; va'knku D L Shah trust fund (Grant) 10,84,026 9,09,090 Mh ,y 'kkg VªLV fuf/k ¼vuqnku½ PF Employers cont. payable 2,38,065 ns; ih ,Q deZpkfj;ksa dks va'knku - Unclaimed HDFC - nkok ugha dh xbZ ,pMh,Qlh Unclaimed Axis Bank - nkok ugha dh xbZ ,fDll cSad HDFC BANK (Being Cheque Over Issued 3,10,521 ,pMh,Qlh cSad ¼pSd tkjh fd, tk jgs gSa½ - Advance Received From Parties 16,39,530 20,10,875 ikfVZ;ksa ls izkIr vfxze 11,99,58,351 5,77,22,686 PROVISIONS izko/kku Gratuity 74,98,423 60,43,925 minku Leave Encashment 1,06,34,848 93,76,670 vodk'k udnhdj.k Superannuation 47,93,997 28,96,608 vf/kof"kZrk 2,29,27,268 1,83,17,203 TOTAL 14,28,85,619 7,60,39,889 dqy

148 Quality Council of India Annual Report 2015 - 16 QUALITY COUNCIL OF INDIA Hkkjrh; xq.koÙkk ifj"kn~

Schedules Forming Part of Income & Expenditure Account vk; ,oa O;; ys[kk dh vaxHkwr vuqlwph SCHEDULE - F : SALARY ALLOWANCES & BENEFITS vuqlwph ^^,Q** % osru HkÙks vkSj ykHk (Amount in Rs. jkf’k :i;s esa) Current Year Previous Year PARTICULARS fooj.k 2015-16 2014-15 Salary (Staff) 3,00,10,655 2,02,33,498 Deposit Linked Insurance Contribution (P.F.) - - Exgratia 24,31,375 16,00,650 PF Contribution 41,66,943 31,38,081 PF Admin. Charges 70,485 31,935 Staff Medical Allowances 21,42,840 23,42,058 Staff Medical Insurance 11,27,989 7,30,417 Health Check Up/Staff Medical Checkup 2,90,342 67,372 LTA - - Staff Welfare 13,16,685 8,90,634 Gratuity 18,65,489 13,43,771 Leave Encashment 18,70,315 32,74,155 Education Allowance 6,28,969 4,48,805 NewsPaper Allowance 3,15,058 3,00,489 Kit - - Superannuation 48,79,901 28,96,608 Telephone Expenses 6,55,275 5,22,542 Support staff 21,61,478 14,80,327 Recruitment Expenses 56,052 8,52,006 Stipend 4,74,514 - Staff Training 35,576 - $GKRF5HWXUHPHQW%HQH¿W 75,000 1,00,000 Recruitment Expenses-nabet 5,000 - Recruitment nabcb 25,000 - Self development Allowance 60,468 1,03,965 Meal allowances 85,816 89,053 LTC 14,33,185 12,34,381 Special Allowance 73,79,316 48,19,878 HRA 1,82,86,899 1,16,46,921 Other Allowance 1,04,20,689 55,85,008 Overtime Exps 1,32,000 1,32,000 Conveyance Allowance 4,39,667 4,84,960 DRIVER ALLOWANCE 1,40,052 1,23,790 WASHING ALLOWANCE - - VEHICLE LOAN SUBSIDY - 15,840 PROF UPDATION 2,25,851 1,61,926 REIMBURSEMENT OF CAR 2,02,493 2,06,115 Vehicle repair & Maintenance 4,18,065 2,41,906 Hostel subsidy Allowance - 29,183 Domestic Help 29,865 19,657 Diwali Expenses 39,531 - Home Loan Subsidy 1,73,987 - Electricity Reimbursement 1,93,330 - TOTAL 9,42,66,155 6,51,47,931

Quality Council of India 149 Annual Report 2015 - 16 QUALITY COUNCIL OF INDIA Hkkjrh; xq.koÙkk ifj"kn~

Schedules Forming Part of Income & Expenditure Account vk; ,oa O;; ys[kk dh vaxHkwr vuqlwph SCHEDULE - F : SALARY ALLOWANCES & BENEFITS vuqlwph ^^,Q** % osru HkÙks vkSj ykHk (Amount in Rs. jkf’k :i;s esa) Current Year Previsous Year PARTICULARS fooj.k 2015-16 2014-15 osru ¼deZpkjh½ 3,00,10,655 2,02,33,498 chek va'knku ls tqM+h tek jkf'k;ka - - vuqxzg jkf'k 24,31,375 16,00,650 ih,Q va'knku 41,66,943 31,38,081 ih,Q iz'kklfud izHkkj 70,485 31,935 deZpkjh fpfdRlk HkÙks 21,42,840 23,42,058 deZpkjh fpfdRlk chek 11,27,989 7,30,417 LokLF; tkap@deZpkjh fpfdRlk tkap 2,90,342 67,372 ,yVh, - - deZpkjh dY;k.k 13,16,685 8,90,634 minku 18,65,489 13,43,771 vodk'k udnhdj.k 18,70,315 32,74,155 f'k{kk HkÙks 6,28,969 4,48,805 lekpkj i= HkÙks 3,15,058 3,00,489 fdV - - vf/kof"kZrk 48,79,901 28,96,608 VsyhQksu O;; 6,55,275 5,22,542 lg;ksxh deZpkjh 21,61,478 14,80,327 HkrhZ O;; 56,052 8,52,006 Ok`fÙk 4,74,514 - deZpkjh izf'k{k.k 35,576 - rnFkZ lsokfuo`fÙk ykHk 75,000 1,00,000 HkrhZ O;; & ,u,chbZVh 5,000 - HkrhZ ,u,chlhch 25,000 - Lo fodkl HkÙkk 60,468 1,03,965 Hkkstu HkÙkk 85,816 89,053 ,yVhlh 14,33,185 12,34,381 fo'ks”k HkÙkk 73,79,316 48,19,878 ,pvkj, 1,82,86,899 1,16,46,921 vU; HkÙks 1,04,20,689 55,85,008 vksojVkbe O;; 1,32,000 1,32,000 okgu HkÙkk 4,39,667 4,84,960 Pkkyd HkÙkk 1,40,052 1,23,790 /kqykbZ HkÙkk - - okgu _.k lfClMh - 15,840 izksQ viMs'ku 2,25,851 1,61,926 dkj dh izfriwfrZ 2,02,493 2,06,115 okgu dh ejEer vkSj j[kj[kko HkÙkk 4,18,065 2,41,906 Nk=kokl lfClMh HkÙkk - 29,183 ?kjsyw lgk;rk 29,865 19,657 fnokyh O;; 39,531 - gkse yksu lfClMh 1,73,987 - fctyh dh izfriwfrZ 1,93,330 - dqy 9,42,66,155 6,51,47,931

150 Quality Council of India Annual Report 2015 - 16 QUALITY COUNCIL OF INDIA Hkkjrh; xq.koÙkk ifj"kn~

Schedules Forming Part of Balance Sheet rqyu i= dh vaxHkwr vuqlwph

Schedule-G : Administrative & Other Operational Expenses vuqlwph ^^th** iz’kklfud vkSj vU; izpkyu O;; (Amount in Rs. jkf’k :i;s esa) Current Year Previous Year PARTICULARS fooj.k orZeku o"kZ fiNys o"kZ 2015-16 2014-15 Fax, Telephone & Internet 15,89,157 13,89,198 Conveyance & Vehicle Maintenance 19,69,990 13,18,382 Electricity & Water Expenses 15,61,617 6,23,004 Insurance 1,14,193 1,73,493 Printing & Stationery 52,47,431 36,56,098 Meeting Expenses 24,13,265 20,06,484 Courier & Postage Expenses 22,67,413 20,04,570 Bank Charges & Miscellaneous Exp 1,65,056 5,14,835 2I¿FH([SV5HSDLU 0DLQWDLQHQFH 33,24,304 44,75,986 Travel Expenses 3,11,29,254 2,56,53,223 Advertisement Expenses 2,18,145 3,88,651 Website Maintenance 9,74,734 2,37,000 Rent 1,78,93,009 1,54,41,172 Professional / Assessment Charges 8,89,09,117 6,21,63,522 Audit Fees 30,000 30,000 Other Legar & Professional Charges 1,05,79,730 93,07,273 Membership Fees 19,19,170 14,77,582 Health Projects, CGHS & Other State Govt. 46,72,745 53,69,264 Participation in International Meetings 13,29,207 81,213 Promotion through board 2,42,89,063 1,15,88,415 Income Tax ( TDS Demand) 3,000 - Loss on Sale of Assets 43,193 - Bad debts - - Short & Exces 47 7,490 TOTAL 20,06,42,841 14,79,06,856

Quality Council of India 151 Annual Report 2015 - 16

QUALITY COUNCIL OF INDIA Hkkjrh; xq.koÙkk ifj"kn~

Schedules Forming Part of Balance Sheet rqyu i= dh vaxHkwr vuqlwph

Schedule-G : Administrative & Other Operational Expenses vuqlwph ^^th** iz’kklfud vkSj vU; izpkyu O;; (Amount in Rs. jkf’k :i;s esa) Current Year Previous Year PARTICULARS fooj.k orZeku o"kZ fiNys o"kZ 2015-16 2014-15 QSDl] VsyhQksu vkSj baVjusV 15,89,157 13,89,198 okgu vkSj okgu j[kj[kko 19,69,990 13,18,382 fctyh vkSj ikuh O;; 15,61,617 6,23,004 chek 1,14,193 1,73,493 eqnz.k vkSj LVs’kujh 52,47,431 36,56,098 cSBd O;; 24,13,265 20,06,484 dwfj;j vkSj Mkd O;; 22,67,413 20,04,570 cSad izHkkj vkSj fofo/k O;; 1,65,056 5,14,835 dk;kZy; O;;] ejEer vkSj j[kj[kko 33,24,304 44,75,986 ;k=k O;; 3,11,29,254 2,56,53,223 foKkiu O;; 2,18,145 3,88,651 osclkbV j[kj[kko 9,74,734 2,37,000 fdjk;k 1,78,93,009 1,54,41,172 O;kolkf;d @ ewY;kadu izHkkj 8,89,09,117 6,21,63,522 ys[kk ijh{kk ‘kqYd 30,000 30,000 vU; dkuwuh vkSj O;kolkf;d izHkkj 1,05,79,730 93,07,273 lnL;rk ‘kqYd 19,19,170 14,77,582 LokLF; ifj;kstuk,a] lhth,p,l vkSj vU; jkT; ljdkj 46,72,745 53,69,264 varjjk"Vªh; cSBdksa esa Hkkxhnkjh 13,29,207 81,213 cksMZ ds ek/;e ls inksUufr 2,42,89,063 1,15,88,415 vk; dj ¼VhMh,l dh ekax½ 3,000 - ifjlaifÙk;ksa dh fcØh ij gkfu 43,193 - [kjkc _.k - - Yk?kq vkSj vfrfjDr 47 7,490 dqy 20,06,42,841 14,79,06,856

152 Quality Council of India Annual Report 2015 - 16

QUALITY COUNCIL OF INDIA Hkkjrh; xq.koÙkk ifj"kn~

Schedule - H : Application of National Quality Campaign Fund – Non- Plan Fund vuqlwph ,p % jk"Vªh; xq.koÙkk vfHk;ku fuf/k dk vuqiz;ksx

(Amount in Rs. jkf’k :i;s esa) AS AT AS AT PARTICULARS fooj.k 31-03-2016 31-03-2015

Awareness & Training (Brochure, Website, Newsletter, Sponsorship) - ϯϮ͕ϲϯ͕ϭϬϳ͘ϬϬ tkx:drk vkSj izf“k{k.k ¼foojf.kdk] osclkbV] lekpkj i=] izk;kstu)

Seminar & Symposia lsfeukj vkSj laxks"Bh 1,75,30,707.00 71,95,345.00

Print Media Advertising fizaV ehfM;k foKkiu - 2,04,000.00

Travelling Expenses - - ;k=k O;; Total 1,75,30,707.00 1,06,62,452.00 dqy Less: Previous Year Expenditures Adjusted during the Year - 25,84,819.00 ?kVk,a % o"kZ ds nkSjku fiNys Ok"kZ dk lek;ksftr O;; Balance Transferred to Income & Expenditure Account 1,75,30,707.00 80,77,633.00 vk; vkSj O;; ys[kk ds fy, 'ks"k varj.k

Quality Council of India 153 Annual Report 2015 - 16

QUALITY COUNCIL OF INDIA Hkkjrh; xq.koÙkk ifj"kn~

Schedule – I vuqlwph & I SIGNIFICANT ACCOUNTING POLICIES AND NOTES TO ACCOUNTS FOR THE YEAR ENDED 31.3.2016. 31 ekpZ 2016 dks lekIr o"kZ ds fy, egRoiw.kZ ys[kk uhfr;ka vkSj ys[kk ij fVIif.k;ka

1. Basis of Preparation of 1- foÙkh; fooj.k rS;kj djus dk vk/kkj Financial Statements i. The Books of account have been prepared i. ys[kk iqLrdsa ys[kk dh ml iz.kkyh dks viukdj rS;kj following system of accounting which dh xbZ gSa tks minku lsokfuo`fŸk ykHk vkSj vodk’k UHFRJQL]HVVLJQL¿FDQWLWHPVRILQFRPHDQG udnhdj.k ds vykok vk; vkSj O;; ds egRoiw.kZ enksa expenditure on accrual basis. dks izksn~Hkwr vk/kkj ij ekU;rk nsrk gSA ii. The Financial Statement have been ii. foÙkh; fooj.k ,sfrgkfld ykxr ikjaijk ds rgr tkjh prepared as of going concern under historical cost convention. laxBu ds :Ik esa rS;kj fd;k x;k gSA iii. The unspent amount of grants received for iii. fof'k"V ifj;kstukvksa ds fy, izkIr vuqnkuksa dh vO;f;r VSHFL¿FSURMHFWVZKHUH4&,DFWVVLPSO\DV jkf'k] tgka D;wlhvkbZ ,d fu"iknu ,tsalh ds :i esa an executing agency are treated as current dk;Z djrk gS] mUgsa orZeku ns;rk ds :i esa fy;k tkrk liabilities. gSA LY 7KH UHFHLSW RI QRQLGHQWL¿HG DPRXQW DUH being shown as Unclaimed Amounts iv. xSj vf/kKkr jkf’k dh izkfIr dks xSj nkokÑr jkf’k;ksa &XUUHQW/LDELOLWLHV WLOOWKHLGHQWL¿FDWLRQRI ¼orZeku ns;rkvksa½ ds :Ik esa iz;kstu vkSj vknkrk dh the purpose and payee. igpku gksus rd n’kkZ;k x;k gSA v. The amount of non- raising the Invoices v. are being shown as debit in Expenses buokWbl ugha nh xbZ jkf’k;ksa dks buokWbl nsus rd olwyh Recoverable(Current Assets) till raising ;ksX; O;; ¼orZeku ifjlaifÙk;ksa½ ds :Ik esa MsfcV dks rkSj the Invoices. ij n’kkZ;k tk jgk gSA YL (PSOR\HH5HWLUHPHQWEHQH¿WV vi. deZpkjh lsokfuo`fÙk ykHk A suitable provision has been made in the ,pvkj eSuqvy dh 'krksZa ds vuqlkj minku] lsokfuo`fÙk books of accounts for Gratuity, Superannuation vkSj vftZr vodk'k udnhdj.k ¼chekjh ds vodk'k and earned leaved encashment as per terms of HR Manual. lfgr½ ds fy, ys[kk cgh esa mfpr izko/kku fd, x, gSaA 2. Fixed Assets 2- vpy ifjlEifÙk vpy ifjlEifŸk;ksa dks ewY; esa ls ewY; g~kl ?kVkdj Fixed Assets are stated at cost less GHSUHFLDWLRQ)L[HG$VVHWVERXJKWIRUVSHFL¿F n’kkZ;k x;k gSA fof’k”V dks”k ds fy, yh xbZ vpy Fund are charged to that particular fund and ifjlEifŸk;ka mlh fo’ks”k dks”k esa n’kkZbZ xbZ gSa vkSj bUgsa are shown in the Balance Sheet only at a rqyu i= esa lkadsfrd ewY; ij n’kkZ;k x;k gSA dqN nominal value. Few assets have been written off after seeking approval of the authority. ifjlaifÙk;ka izkf/kdj.k ls vuqeksnu ysus ds ckn cV~Vs [kkrs Mkyh xbZ gaSA

154 Quality Council of India Annual Report 2015 - 16

3. Depreciation 3- ewY; g~kl 'HSUHFLDWLRQ RQ ¿[HG DVVHWV KDV EHHQ vpy ifjlEifŸk;ksa ij ewY; g~kl vk;dj vf/kfu;e] provided as per Income Tax Act, 1961 and at 1961 ds vuqlkj vkSj vk;dj fu;e] 1962 dh rates prescribed in Income Tax Rules, 1962. fu/kkZfjr njksa ij iznku fd;k x;k gSA 4. Investments 4- fuos’k The Investment in Fixed deposit with the fuos'k cSadksa esa j[ks x, lkof/k tek ds vuqlkj ykxr ij Banks are valued at cost. fy, x, gSaA 5. Assets/Liabilities/Statutory Obligations 5- ifjlEifÙk;ka @ ns;rk,a @ lkafof/kd ck/;rk,a a) The value of realization of investments, d½ O;kikj ds dk;Z ds fuos’kksa] orZeku ifjlEifÙk;ksa] _.kksa current assets, loans and advances etc in vkSj vfxzeksa dh olwyh dk ewY; rqyu i= esa crkbZ xbZ the ordinary course of business are not less than the amount at which they are stated in jkf’k ls de ugha gSA Balance Sheet. [k½ fofo/k nsunkj vkSj m/kkjdrkZvksa ds ewY; iqf"V ds v/khu b) The Value of Sundry Debtors and Creditors gSaA DUHVXEMHFWWRFRQ¿UPDWLRQ 6. National Quality Campaign 6- jk”Vªh; xq.koÙkk vfHk;ku The QCI has incurred a total net amount of D;wlhvkbZ us vius gh jktLo esa ls xq.koÙkk lao/kZu ds Rs. 1, 75, 30,707/- on Non-Plan Expenditure fy, jk"Vªh; xq.koÙkk vfHk;ku ij xSj ;kstuk O;; ds :Ik on the National Quality campaign for Quality promotion out of own Revenue. esa 1]75]30]707 #i, dh fuoy dqy jkf'k O;; dh gSA 7. Re-Grouping or Re-Arrangement 7- fiNys o”kZ ds vkadM+ksa dk iqu% lewgu Of Previous Year Figures vFkok iqu% O;oLFkk 3UHYLRXV\HDUV¶¿JXUHKDYHEHHQUHJURXSHG tgka vfuok;Z gks] ogka fiNys o”kZ ds vkadM+ksa dks iqu% or rearranged or recast whenever necessary. lewfgr ;k iqu% O;ofLFkr fd;k x;k gSA 8. Contingent Liability 8- vkdfLed ns;rk A. Income Tax case Status: d- vk; dj ekeys dh fLFkfr i. The Income Tax department have raised a i. vk;dj foHkkx us vk;dj vf/kfu;e] 1961 dh /kkjk 11 ds rgr demand of Rs. 1, 84, 45,380/- for A.Y. 2009- nh xbZ NwV tCr djrs gq, vkdyu o"kZ 2009&10 ds fy, 10 by forfeiting the exemption granted U/s 11 1]84]45]380 #i, dh ekax mBkbZ gSA D;wlhvkbZ }kjk dfFkr vkns’k RIWKH,QFRPH7D[$FW$Q$SSHDO¿OHG by QCI against said order was accepted by ds f[kykQ nk;j dh xbZ ,d vihy vk;dj vk;qDr ¼vihy½ vkSj CIT(A) and Hon’ble ITAT. ekuuh; vkbZVh,Vh ds le{k Lohdkj dh xbZ gSA ii. The Income Tax department have raised a ii. vk;dj foHkkx us vk;dj vf/kfu;e] 1961 dh /kkjk demand of Rs. 1,70,86,240/- for A.Y. 2010- 11 ds rgr nh xbZ NwV tCr djrs gq, vkdyu o"kZ 11 by forfeiting the exemption granted U/s 11 2010&11 ds fy, 1]70]86]240 #i, dh ekax mBkbZ RIWKH,QFRPH7D[$FW$Q$SSHDO¿OHG gSA D;wlhvkbZ }kjk dfFkr ekax ds f[kykQ nk;j dh xbZ by QCI against said order was accepted by ,d vihy vk;dj vk;qDr ¼vihy½ fnYyh ds le{k Commissioner of Income tax (Appeal) Delhi. However against said appeal order of CIT(A) Lohdkj dh xbZ gSA tcfd vk;dj vk;qDr ¼vihy½ the Income Tax Department Preferred an fnYyh ds f[kykQ ekuuh; vkbZVh,Vh] fnYyh ds le{k appeal before Hon’ble ITAT, Delhi which is vk;dj foHkkx dh ojh;rk izkIr vihyksa ij lhvkbZVh still pending. ¼,½ dh dfFkr vihy ij vkns’k yafcr gSA

Quality Council of India 155 Annual Report 2015 - 16 iii. The Income Tax department have raised a iii. vk;dj foHkkx us vk;dj vf/kfu;e] 1961 dh /kkjk demand of Rs. 1,07,19,210/- for A.Y. 2011- 11 ds rgr nh xbZ NwV tCr djrs gq, vkdyu o"kZ 12 by forfeiting the exemption granted U/s 11 of the Income Tax Act,1961. An 2011&12 ds fy, 1]07]19]210 #i, dh ekax mBkbZ $SSHDO ¿OHG E\ 4&, DJDLQVW VDLG RUGHU gSA D;wlhvkbZ }kjk dfFkr ekax ds f[kykQ nk;j dh xbZ was accepted by Commissioner of Income ,d vihy vk;dj vk;qDr ¼vihy½ fnYyh ds le{k tax (Appeal) Delhi. However against said Lohdkj dh xbZ gSA tcfd vk;dj vk;qDr ¼vihy½ appeal order of CIT(A) the Income Tax fnYyh ds f[kykQ ekuuh; vkbZVh,Vh] fnYyh ds le{k Department Preferred an appeal before vk;dj foHkkx dh ojh;rk izkIr vihyksa ij lhvkbZVh Hon’ble ITAT, Delhi which is still pending. ¼,½ dh dfFkr vihy ij vkns’k yafcr gSA iv. The Income Tax department have raised a iv. demand of Rs. 17,83,040/- for A.Y. 2012- vk;dj foHkkx us vk;dj vf/kfu;e] 1961 dh /kkjk 13 by forfeiting the exemption granted 11 ds rgr nh xbZ NwV tCr djrs gq, vkdyu o"kZ U/s 11 of the Income Tax Act,1961. An 2012&13 ds fy, 17]83]040 #i, dh ekax mBkbZ $SSHDO ¿OHG E\ 4&, DJDLQVW VDLG RUGHU gSA D;wlhvkbZ }kjk dfFkr ekax ds f[kykQ nk;j dh xbZ was accepted by Commissioner of Income ,d vihy vk;dj vk;qDr ¼vihy½ fnYyh ds le{k tax (Appeal) Delhi. However against said Lohdkj dh xbZ gSA tcfd vk;dj vk;qDr ¼vihy½ appeal order of CIT(A) the Income Tax fnYyh ds f[kykQ ekuuh; vkbZVh,Vh] fnYyh ds le{k Department Preferred an appeal before Hon’ble ITAT, Delhi which is still pending. vk;dj foHkkx dh ojh;rk izkIr vihyksa ij lhvkbZVh ¼,½ dh dfFkr vihy ij vkns’k yafcr gSA

B. Service Tax Case Status: [k- lsok dj ekeys dh fLFkfr I. The Commissioner of Central Excise i. dsanzh; mRikn ‘kqYd vk;qDr us izR;k;u lsokvksa dks raised a total demand of Rs. 1,02,40,938/- D;wlhvkbZ }kjk nh tk jgh ^^rduhdh fujh{k.k vkSj for Service Tax for the period 2003-08 by izek.ku lsokvksa** dh Js.kh ds rgr dj ;ksX; lsok ekudj covering the accreditation services being rendered by QCI under the category 2003&08 dh vof/k ds fy, 1]02]40]938 #i, RI µ 7HFKQLFDO ,QVSHFWLRQ &HUWL¿FDWLRQ dh dqy ekax dh gSA bl ij 1]02]40]938 #i, dk Services’. A Penalty of Rs. 1,02,40,938/- tqekZuk Hkh yxk;k x;k FkkA iqu% dfFkr ekax ds f[kykQ was also levied thereon. Against the said D;wlhvkbZ esa iwoZ tek lsok dj ds :i esa 30]70]281 demand the QCI has Rs. 30,72,281/- as #i, dh dqqy jkf’k olwyh ds LFkxu ds iz;kstu ds pre-deposit of Service Tax for the purpose fy, gSA bl jkf'k dks rqyu i= esa orZeku ifjlaifÙk ds of stay of recovery. This amount has been :Ik esa n’kkZ;k x;k gSA D;wlhvkbZ }kjk dfFkr vkns’k ds Shown in the Balance Sheet as current DVVHWV $SSHDO ¿OHG E\ 4&, DJDLQVW WKH f[kykQ tek dh xbZ vihy dks vkaf’kd :Ik ls Lohdkj RUGHU LV SDUWLDOO\ DFFHSWHG 4&, ¿OHG DQ fd;k x;k FkkA blds ckn D;wlhvkbZ us ekuuh; mPpre appeal before Hon’ble Supreme court. U;k;ky; ds le{k vihy nk;j dh gSA vihy vc rd Appeal is Pending. yafcr gSA II. The Commissioner of Central Excise ii. dsanzh; mRikn ‘kqYd vk;qDr us vizSy 2008 ls flracj raised a total demand of Rs. 2,91,48,956/- 2011 dh vof/k ds fy, izR;k;u lsokvksa dks D;wlhvkbZ for service Tax for the period April 2008 }kjk ^^rduhdh fujh{k.k vkSj izek.ku lsokvksa** dh Js.kh to September 2011 by covering the accreditation services being rendered ds rgr dj ;ksX; lsok ekudj 2]91]48]956 #i, by QCI under the category of “Technical dh dqy ekax dh gSA bl ij 5]82]97]912 #i, vkSj ,QVSHFWLRQ &HUWL¿FDWLRQ 6HUYLFHV¶ $ 5]000 #i, dk tqekZuk Hkh yxk;k x;k FkkA iqu% dfFkr penalty of Rs. 5,82,97,912 and Rs. 5000/- ekax ds f[kykQ D;wlhvkbZ esa iwoZ tek lsok dj ds :i was also levied thereon. Against the said esa 21]86]172 #i, dh dqqy jkf’k olwyh ds LFkxu ds demand the QCI has Rs. 21,86,172/- as iz;kstu ds fy, gSA bl jkf'k dks rqyu i= esa orZeku predeposit of service tax for the purpose of stay of recovery. This amount has been ifjlaifÙk ds :Ik esa n’kkZ;k x;k gSA D;wlhvkbZ }kjk

156 Quality Council of India Annual Report 2015 - 16

shown in the Balance Sheet as current dfFkr vkns’k ds f[kykQ lhbZ,lVh,Vh ds le{k vihy DVVHWV$SSHDO¿OHGE\4&,EHIRUH&(67$7 nk;j dh tks vc rd yafcr gSA against the order is still pending. III. The Commissioner of central excise raised iii. dsanzh; mRikn ‘kqYd vk;qDr us vDVwcj 2011 ls ekpZ a total demand of Rs. 84,41,900/- for 2012 dh vof/k ds fy, izR;k;u lsokvksa dks D;wlhvkbZ service Tax for the period October 2011 to }kjk ^^rduhdh fujh{k.k vkSj izek.ku lsokvksa** dh Js.kh March 2012 by covering the accreditation ds rgr dj ;ksX; lsok ekudj 84]41]900 #i, dh services being rendered by QCI under the category of “Technical Inspection & dqy ekax dh gSA dfFkr ekax ds f[kykQ D;wlhvkbZ esa &HUWL¿FDWLRQ 6HUYLFHV¶ $JDLQVW WKH VDLG iwoZ tek lsok dj ds :i esa 6]33]142 #- dh dqqy demand the QCI has Rs. 6,33,142/- as jkf’k olwyh ds LFkxu ds iz;kstu ds fy, gSA bls rqyu predeposit of service tax for the purpose i= esa orZeku ifjlaifÙk ds :Ik esa n’kkZ;k x;k gSA of stay of recovery. This amount has been D;wlhvkbZ }kjk dfFkr vkns’k ds f[kykQ lhbZ,lVh,Vh shown in the Balance Sheet as current ds le{k vihy nk;j dh tks vc rd yafcr gSA DVVHWV$SSHDO¿OHGE\4&,EHIRUH&(67$7 against the order is still pending. iv. IV. The Commissioner of central excise dsanzh; mRikn ‘kqYd vk;qDr us vizSy 2007 ls ekpZ raised a total demand of Rs. 1,06,09,065/- 2012 dh vof/k ds fy, tkx:drk dk;ZØeksa ds O;; for service Tax for the period April 2007 ds fy, ^^ikjaifjd lsok vkSj izk;kstu lsok** dh Js.kh to March 2012 under the category of ds rgr dj ;ksX; lsok ekudj 1]06]09]065 #i, “Convention Service and Sponsorship dh dqy ekax dh gSA bl ij 2]12]18]130 #i, vkSj Services’. A penalty of Rs. 2,12,18,130 5]000 #i, dk tqekZuk Hkh yxk;k x;k FkkA dfFkr ekax and Rs. 5000/- was also levied thereon. ds f[kykQ D;wlhvkbZ esa iwoZ tek lsok dj ds :i esa Against the said demand the QCI has Rs. 7,95,680/- as predeposit of service tax 7]95]680 #i, dh dqqy jkf’k olwyh ds LFkxu ds for the purpose of stay of recovery. This iz;kstu ds fy, gSA bls rqyu i= esa orZeku ifjlaifÙk amount has been shown in the Balance ds :Ik esa n’kkZ;k x;k gSA D;wlhvkbZ }kjk dfFkr vkns’k 6KHHW DV FXUUHQW DVVHWV $SSHDO ¿OHG E\ ds f[kykQ lhbZ,lVh,Vh ds le{k vihy nk;j dh tks QCI before CESTAT against the order is vc rd yafcr gSA still pending. C. Others x- vU; The QCI has pledged a total Fixed Deposit D;wlhvkbZ us xkjaVh ds :Ik esa ifj;kstuk fuf/kÑr i{kdkjksa of Rs.66, 23,744/- with the Project Funded ds lkFk 66]23]744 #i, dh dqy lkof/k tek dh gSA parties as a Guarantee.

9. Registration 9- iathdj.k a) The Society was registered under the d½ laLFkk dks 21-01-1997 ds laLFkk iathdj.k Societies Registration Act, 1860, on vf/kfu;e] 1860 ds rgr o”kZ 1997 dh iathdj.k YLGH FHUWL¿FDWH RI UHJLVWUDWLRQ No.: S-30832 of 1997. la[;k ,l&30832 }kjk iathÑr fd;k x;k FkkA b) The Society is registered with DIT under [k½ D;wlhvkbZ fnukad 28-07-1999 dh iathdj.k la- section 12A (a) of the Income Tax Act, MhvkbZVh ¼bZ½ @ 99&200 @ D;w&8 @ 99 @ 230 1961 vide registration No. DIT (E)/99- }kjk vk;dj vf/kfu;e] 1961 dh /kkjk 12 , ¼,½ ds 200/Q-8/99/230 dated 28.07.1999. Please also refer note no 11(b) of these notes. rgr iathÑr gSA Ñi;k bu fVIif.k;ksa dh fVIi.kh la[;k 11 ¼ch½ Hkh ns[ksaA

Quality Council of India 157 Annual Report 2015 - 16

Signature to Schedule A to I vuqlwph , ls vkbZ ds fy, gLrk{kj In Terms of our report of even date For and on behalf of leku frfFk dh gekjh fjiksVZ ds lanHkZ esa ds fy, vkSj mldh vksj ls For P K SINGHAL & CO. Quality Council of India ih ds fla?ky ,.M dEiuh Hkkjrh; xq.koÙkk ifj"kn

Chartered Accountants lunh ys[kkdkj

Sd/- Sd/- Sd/- gLrk@& gLrk@& gLrk@& (CA. P K SINGHAL) (Dr. RAVI P SINGH) (ADIL ZAINULBHAI) lh,- ih ds fla?ky Mk jfo ih flag vfny tSuqyHkkbZ Partner Secretary General Chairman Hkkxhnkj egklfpo v/;{k M. No. 073882 lnL;rk la- 073882 FRN 005051C

Place : New Delhi LFkku % ubZ fnYyh Date : August 22, 2016 frfFk % vxLr 22] 2016

158 Quality Council of India Annual Report 2015 - 16

QUALITY COUNCIL OF INDIA Hkkjrh; xq.koÙkk ifj"kn~

Management reply of QCI on Statutory Auditors Report for the f. y. 2015-16 foÙkh; o"kZ 2015&16 ds fy, lkafof/kd ys[kk ijh{kdksa dh fjiksVZ ij D;wlhvkbZ ds izca/ku ds mÙkj

5.a. Statutory Auditor’s Opinion. 5-d- lkafof/kd ys[kk ijh{kdksa dh jk;A The auditee received a total grant of lw{e] y?kq vkSj e/;e m|e ea=ky; ¼Hkkjr ljdkj½ Rs. 4,34,66,568/- during the previous year (2014-15) from Ministry of Micro, Small ls ,u,evkbZ;w ;kstuk ds fy, fiNys o"kZ ds nkSjku & Medium Enterprises (Govt. of India) 4]34]66]568 #i, dk dqy vuqnku ys[kk ijhf{krksa for NMIU Scheme. The utilization of the dks izkIr gqvkA dfFkr jkf'k dh mi;ksfxrk fof'k"V said amount was to be done as per the iz;kstu ¼tSls tkx#drk vkSj izsj.kk dk;ZØe] vfHkfoU;kl JXLGHOLQHVRI060(IRUWKHVSHFL¿FSXUSRVH (like awareness and mobilization program, dk;ZØe vkSj dk;kZUo;u izHkkj½ ds fy, ,e,l,ebZ ds orientation program, and implementation fn'kkfunsZ'kksa ds vuqlkj dh xbZA ;s O;; DyLVjksa dks charges). These expenses are related to cukus vkSj dsoy muds i;Zos{k.k ls lacaf/kr gSaA tcfd] making the clusters and their supervision only. However, it was observed that the ;g ns[kk x;k Fkk fd ,e,l,ebZ ea=ky; dks okLrfod 8WLOL]DWLRQ &HUWL¿FDWH ZDV LVVXHG WR WKH :Ik ls fd, x, O;; ds LFkku ij tkjh xfrfof/k;ksa ds Ministry of MSME on the basis of allocation fy, fuf/k ds vkcaVu ds vk/kkj ij mi;ksfxrk izek.k i= of fund for the undergoing activities instead tkjh fd, x, FksA of actual expenses incurred basis. QCI Reply D;wlhvkbZ ds mÙkj The expenses incurred were as per norms fd, x, O;; yhu fofuekZ.k izfrLi)kZRedrk ;kstuk ds set by the Guidelines for implementation of Lean Manufacturing Competitiveness dk;kZUo;u ds fy, r; fn'kkfunsZ'kksa ds ekudksa ds vuqlkj Scheme. The details are as worked out fd, x, FksA foLr`r fooj.k fuEukuqlkj gSa % below: Figures in Rs. vkadM+s #i, esa ^͘EŽ͘ ĐƟǀŝƟĞƐ Hkkjr ljdkj dk ;ksxnku dqy ykxr xfrfof/k;ka 'K/ŽŶƚƌŝďƵƟŽŶ Total Cost in Rs. 1 ǁĂƌĞŶĞƐƐWƌŽŐƌĂŵ;EŽŽĨWƌŽŐƌĂŵƐʹϭϲϯͿ 70,000/- Per Programs ϭ͕ϭϰ͕ϭϬ͕ϬϬϬ Tkkx:drk dk;ZØe ¼dk;ZØeksa dh la[;k & 163½ çfr dk;ZØe 2 EĂƟŽŶĂůDŽŶŝƚŽƌŝŶŐĂŶĚ/ŵƉůĞŵĞŶƟŶŐhŶŝƚ;EDh/Ϳ,ĞĂĚƋƵĂƌƚĞƌŚĂƌŐĞƐͲϭϭϵ ϭ͕ϮϬ͕ϬϬϬͬͲWĞƌ^Ws ϭ͕ϰϮ͕ϴϬ͕ϬϬϬ jk"Vªh; fuxjkuh vkSj dk;kZUo;u bdkbZ ¼,u,e;wvkbZ½ eq[;ky; 'kqYd & 119 çfr ,lih, ϯ /ŵƉůĞŵĞŶƚĂƟŽŶŚĂƌŐĞƐĂƚDŝŶŝůƵƐƚĞƌ>ĞǀĞů;ϭϭϵEŽƐͿ Ϯ͕ϯϬ͕ϬϬϬͬϱ ϱϰ͕ϳϰ͕ϬϬϬ feuh DyLVj Lrj esa dk;kZUo;u dk 'kqYd ¼119 la[;k½ ϰ ED/hDŽŶŝƚŽƌŝŶŐŚĂƌŐĞƐ;ϭϭϵEŽƐͿ 2,80,000/5 ϲϲ͕ϲϰ͕ϬϬϬ ,u,evkbZ;w fuxjkuh 'kqYd ¼119 la[;k½ Total dqy ZƐ͘ϱ͕ϲϮ͕ϵϰ͕ϭϬϱ

QCI received Rs.24,77,500/- on 22.03.2014 D;wlhvkbZ dks 22-03-2014 dks 24]77]500 #i, rFkk and Rs.1,03,00,000/- on 25.03.2014 under 25-03-2014 dks 1]03]00]000 #i, ,uvkbZ,e;w NIMU funds. Besides this QCI received fuf/k ds rgr izkIr gq,A blds vykok D;wlhvkbZ dks

Quality Council of India 159 Annual Report 2015 - 16

Rs.4, 34, 66,568 under NMIU on 02.03.2015. 02-03-2015 dks 4]34]66]568 #i, izkIr gq,A dqy The total funds received 5,62,44,068/- izkIr jkf'k 5]62]44]068 #i, gks xbZA ctV] bl . Expenditures were also accounted for taking into consideration budget, user ifj;kstuk ds fy, lsokvksa ds iz;ksDrk] bl ifj;kstuk of services for this project,professionals esa 'kkfey O;olkf;dksa dks ysdj O;; dh x.kuk dh involved in this project.Besides asper xbZ FkhA ,e,l,ebZ ds ifji= ¼izfr layXu½ ds [k.M 8 clause 8 of MSME circular (Copyenclosed) NMIU Head Quarter Cell charges are ds vuqlkj ,u,evkbZ;w eq[;ky; izdks"B izHkkj 12oha Rs.600 Lakhs for 500 mini clusters for iapo"khZ; ;kstuk ds fy, 500 feuh DyLVj gsrq 600 12th Five Year Plan. Certain direct/indirect yk[k #i, gSaA dqN izR;{k @ vizR;{k O;; lacaf/kr 'kh"kksZa expenses were booked in respective esa Mkys x, gSaA ys[kk ijh{kdksa dh lykg ds vuqlkj] heads. As advised by the Auditors, in future we will debit such expenses to the project. Hkfo"; esa ge bu O;;ksa dks ifj;kstuk ds ukes MkysaxsA

The process of formation of clusters are in progress and in near future entire pictures DyLVjksa ds fuekZ.k dh izfØ;k tkjh gS vkSj fudV Hkfo"; of forming 150 clusters shall be clear. In esa 150 DyLVjksa ds fuekZ.k ds fy, iwjk fp= Li”V Management reply earlier submitted QCI has stated its position that 163 programmes gks tk,xkA izca/ku }kjk igys tek fd, x, mÙkj esa have been completed and 119 clusters D;wlhvkbZ esa crk;k gS fd 163 dk;ZØe iwjs gks x, gSa were formed. vkSj 119 DyLVj cuk, x, FksA This is an ongoing scheme and while arriving at total amount under various ;g ,d tkjh ;kstuk gS vkSj fofHkUu 'kh"kksZa ds rgr heads past utilisation and future utilisation dqy jkf'k Kkr djrs le; fiNyh mi;ksfxrk vkSj Hkkoh are taken into consideration to match with WKH¿JXUHRIDFWXDOVDQGSURYLVLRQPDGHLQ mi;ksfxrk dks ,u,evkbZ;w ds rgr ;kstuk esa fd, x, the scheme under NMIU. izko/kku vkSj okLrfod O;; ds vkadM+ksa ds lkFk feyku 5 b. Statutory Auditor’s Opinion ds fy, fopkj esa fy;k x;k gSA

The amount of tax deducted by the parties 5 [k- lkafof/kd ys[kk ijh{kdksa dh jk; are being booked in the Books of Account ikfVZ;ksa }kjk dkVs x, dj dh jkf'k izksn~Hkwr vk/kkj ds on receipt basis instead of accrual basis, LFkku Ikj izkfIr vk/kkj ij ys[kk cg~h esa cqd dh tk jgh due to which the booked amount of gS] ftlds dkj.k cqd dh tk jgh jkf'k 1]35]53]692 Rs.1,35,53,692/- did not match with that shown at the Income Tax Site (Form 26AS) #i, dh jkf'k] tks blls feyku ugha [kkrh gS] bls as Rs.1,46,91,810/-. vk;dj LFky ¼QkWeZ 26,,l½ esa 1]46]91]810 #i, n'kkZ;k x;k gSA Also the TDS amount of Rs.6,08,69,628/-, shown as current assets is to be reconciled VhMh,l dh jkf'k 6]08]69]628 #i, dks orZeku year-wise. ifjlaifÙk ds :Ik esa n'kkZ;k x;k gS ftldk o"kZokj

QCI Reply fofu;kstu fd;k tkuk gSA

QCI follows accrual system of accounting. D;wlhvkbZ ds mÙkj Entries are recorded based on invoices raised. Adjustment for TDS (Tax Deducted D;wlhvkbZ esa nh xbZ bu okWbl ds vk/kkj Ikj ys[kk at Source) is carried out at the time of receipt izfof"V;ksa dh izksn~Hkwr iz.kkyh dk ikyu fd;k tkrk gSA of debt. The break-up of Rs.6,08,69,628/- VhMh,l ¼lzksr ij dj dVkSrh½ ds fy, lek;kstu _.k is being worked out after reviewing past dh izkfIr ds le; fd;k tkrk gSA fiNys fjdkWMZ dh records.We have got reliefs for all past years leh{kk ds ckn 6]08]69]628 #i, dk C;kSjk Kkr

160 Quality Council of India Annual Report 2015 - 16

up to previous year relevant to assessment fd;k tk jgk gSA gesa vkdyu o"kZ 2013&14 ds fy, year 2013-14. The reliefs are at the level laxr fiNys o"kZ rd ds lHkh o"kksZa ds fy, jkgr feyh of Assistant/Deputy Commissioner of Income Tax, Commissioner of Income Tax gSA lgk;d @ mik;qDr] vk;dj] vk;dj vk;qDr (Appeals)& Income Tax Appellate Tribunal. ¼vihy½ vkSj vk; dj vihy fVªC;wuy ds Lrj ij jkgrsa The refunds due to us will determine the gSaA gesa feyus okyh fjQaM jkf'k ls izfr o"kZ lzksr ij dj Tax Deducted at Source per year. We are hopeful that a clear picture will emerge in dh dVkSrh dk fu/kkZj.k gksxkA gesa vk'kk gS fd foÙkh; WKH¿QDQFLDO\HDU o"kZ 2016 & 17 esa bldh Li"V rLohj feysxhA 5 c. Statutory Auditor’s Opinion 5 x- lkafof/kd ys[kk ijh{kdksa dh jk; An amount of Rs.97,38,416/- was lying iz;kstu vkSj vknkrkvksa dh igpku ugha gksus ds dkj.k as credit in Unclaimed amount (Current /LDELOLWLHV RQDFFRXQWRIQRQLGHQWL¿FDWLRQ 97]38]416 #i, dh jkf'k xSj nkok Ñr jkf'k ¼orZeku of the purpose and payees. ns;rk,a½ ds :Ik esa ØsfMV ds rkSj ij FkhA QCI Reply D;wlhvkbZ ds mÙkj QCI is following up with its various Boards. D;wlhvkbZ }kjk vius fofHkUu cksMksZa ds lkFk vuqorZu fd;k However, the constant spill overs to the tk jgk gSA tcfd] yxkrkj blds vfr O;kIr gksus ls next year delays the reconciliation. Entities vxys o"kksZa esa iqu% fofu;kstu esa foyac gqvk gSA izR;k;u seeking accreditation reports, at times, deposit the fees directly into QCI’s bank fjiksVZ ekaxus okyh bdkb;ksa }kjk dbZ ckj lh/ks D;wlhvkbZ accounts. The tracing of these receipts to ds cSad [kkrksa esa 'kqYd tek fd;k tkrk gSA izR;sd ikVhZ each party is a work-in-process and spills ls bu izkfIr;ksa dk irk yxkuk ,d dk;Z izfØ;k gS rFkk over to the next year continuously. ;g vxys o"kZ yxkrkj vfr O;kIr gksrh jgrh gSA 5 d. Statutory Auditor’s Opinion 5 ?k- lkafof/kd ys[kk ijh{kdksa dh jk; An amount of Rs.25,67,231/- was lying as xSj mxkgh okyh bu okWbl ds 'kh"kZ esa olwyh ;ksX; O;; debit in Expenses Recoverable (Current ¼orZeku ifjlaifÙk½ esa _.k ds :Ik esa 25]67]231 #i, Assets) on account of non-raising the invoices. dh jkf'k ekStwn Fkh QCI Reply D;wlhvkbZ ds mÙkj QCI is following with its Boards for raising D;wlhvkbZ vius cksMksZa ds lkFk buokWbl mxkgh ds fy, Invoices. These amounts are in the nature vuqorZu dj jgk gSA ;s jkf'k;ka olwyh ;ksX; O;; ds of recoverable expenses and correctly accounted for as Current Assets. izdkj dh gSa vkSj bUgsa orZeku ifjlaifÙk ds :Ik esa lgh txg fy;k x;k gSA

5 e. Statutory Auditor’s Opinion 5 ³- lkafof/kd ys[kk ijh{kdksa dh jk; The para reported by the CAG Auditors at lh,th ys[kk ijh{kdksa }kjk fnukad 23 tuojh 2015 dh its inspection report dated 23rd January, fujh{k.k fjiksVZ esa crk, x, iSjk vkSj 25 vxLr 2015 2015 and re-comments vide letter dated 25th August, 2015 on the reply submitted dks iqu% fVIi.kh ds i= }kjk D;wlhvkbZ dh vksj ls tek by QCI on such inspection report are not fd, x, mÙkj ij lh,th }kjk mDr fujh{k.k fjiksVZ dks dropped by CAG. The same needs to be NksM+k ugha x;k gSA vuqikyu ds fy, bldh fuxjkuh dh monitored for compliance. vko';drk gSA

Quality Council of India 161 Annual Report 2015 - 16

QCI Reply D;wlhvkbZ ds mÙkj QCI has submitted reply to CAG on GH¿FLHQFLHVUHSRUWHGE\LW&HUWDLQTXHULHV D;wlhvkbZ us lh,th }kjk crkbZ xbZ dfe;ksa ij lh,th esa have been dropped and most queries have mÙkj tek fd, gaSA blesa ls dqN iwNrkN lekIr dh xbZ EHHQDVNHGWREHYHUL¿HGGXULQJQH[WYLVLW gS vkSj vf/kdka'k iz'uksa dh vxys nkSjs ds le; lR;kiu ds fy, dgk x;k gSA 5 f. Statutory Auditor’s Opinion 5 p- lkafof/kd ys[kk ijh{kdksa dh jk; The Enquiry Committee formed by DIPP, MhvkbZihih] okf.kT; rFkk m|ksx ea=ky; }kjk xfBr Ministry of Commerce and Industry and its Report dated 14th August,2014 are iwNrkN lfefr vkSj 14 vxLr 2014 dh bldh fjiksVZ still to be closed in consultation with DIPP dh MhvkbZihih ds lkFk ijke'kZ esa D;wlhvkbZ ds foÙk with appropriate changes in Finance & HR vkSj ,pvkj eSuqvy esa mi;qDr cnykoksa ds lkFk vHkh Manuals of QCI. iw.kZ djuk 'ks"k gSA

QCI Reply D;wlhvkbZ ds mÙkj QCI had submitted reply to Enquiry D;wlhvkbZ us iwNrkN lfefr }kjk iwNh xbZ ckrksa ij Committee on queries reported by it and as directed by DIPP various provisions have mÙkj izLrqr fd, vkSj MhvkbZihih }kjk funZsf'kr fofHkUu been included in the revised Finance & HR izko/kkuksa dks la'kksf/kr foÙk vkSj ,pvkj eSuqvy esa Manual. 'kkfey fd;k x;k gSA

162 Quality Council of India