YEARS OF Ministry of Housing and Urban Affairs CELEBRATING Government of India THE MAHATMA 9 4237 Cities 6.53 Lakh Survey Locations Impacting 43 Crore Lives World’s largest cleanliness survey I Years of Celebrating The Mahatma II III IV V Vinod Kumar Jindal Years of Celebrating The Mahatma TABLE OF CONTENT Message from the Section 1: EXECUTIVE SUMMARY 1 Chairman, karvy Section 2: SWACHH SurvekSHAn 2019 FACTSHEET 4 First of all, I would like to express my deep gratitude to the Swachh Bharat Mission (Urban), Ministry of Housing Section 3: ASSESSMEnT AnD SCORInG METHODOLOGY 8 and Urban Affairs for entrusting Karvy Data Management Services Limited with conducting the Swachh Survekshan Section 4: THE Survey Delivery Process 16 two years in a row. I sincerely hope we have been able to C. Parthasarathy live up to expectations. Section 5: SURVEY RESULTS 36 Chairman, Swachh Survekshan 2019 posed a unique challenge in the Karvy Data Management history of survey research in India, requiring us to complete Services Limited on-ground assessment across 4237 Urban Local Bodies and Ranking Of 100 ULBs On Basis Of Total Score 37 Cantonment Boards in a mere 28 days. The final scoring and ranking was to be completed in a further 15 days. I Ranking Of 100 ULBs On Basis Of Total Score 40 am extremely proud of the fact that a team of over 4500 assessors on the ground and nearly 500 people at the back Section 6: THE LIST OF AWARDEES 43 end worked tirelessly to deliver the project without any time overrun or compromise on quality. However, such an National Level Awards 44 effort would not have been possible without the constant Zonal Awards 90 guidance and support we received from the Ministry of Housing and Urban Affairs and the spirit of cooperation North Zone Awards 91 and support that we received from State Mission Directors East Zone Awards 108 and ULB nodal officers. We are truly grateful for the time and interest invested by them in helping us achieve such an North East Zone Awards 126 Swachh Survekshan ambitious target. South Zone Awards 138 2019 posed a unique Finally, my sincere thanks goes out to the Mission Director, West Zone Awards 154 challenge in the history of Deputy Mission Director, and the PMU of SBM (Urban), survey research in India, whose continuous engagement with the Karvy team always India’s Best Performing States 171 requiring us to complete made us feel as part of a larger partnership. I can proudly say Best Cantonment Board Awards 185 on-ground assessment that every one of us have been enriched by this experience. I can see that Swachh Survekshan has become a significant Best citizen-led intiative 196 across 4237 Urban Local catalyst towards galvanising a spirit of mass participation in Best Ganga Town 200 Bodies and Cantonment ‘cleaning’ India and we at Karvy feel privileged to have been Boards in a mere 28 days a part of it. Section 7: SS2019 DASHboard 203 C. Parthasarathy VI VII Ye ar s of 9 Cele br ating The Ma ha tm a Executive Summary he primary goal of all Swachh Survekshans is to encourage large scale citizen participation and create T awareness amongst all sections of society about the importance of working together towards making towns and cities a better place to live in. Additionally, these surveys also intend to foster a spirit of healthy competition among towns and cities to improve their service delivery to citizens, and thus steadily moving towards creating cleaner cities. As a prelude to encouraging cities to improve urban sanitation, Swachh Bharat Mission (Urban) of the Ministry of Housing and Urban Affairs had conducted ‘Swachh Survekshan-2016’ for the rating of 73 Urban Local Bodies (ULBs) in January 2016. This was scaled up to cover and rank 434 ULBs in the following year. In 2018, in a bid to scale up the coverage of the ranking exercise and encourage towns and cities to actively implement mission initiatives in a timely and innovative manner, SBM – U had mandated that Swachh Survekshan 2018 covers all ULBs and cantonment boards in the country. This had elicited participation from 4203 ULBs and CBs, covering all states and UTs in the country (barring Lakshadweep). The current Swachh Survekshan, which spanned from 4th of January to 31st of January 2019, has covered a total of 4237 ULBs and Cantonment Boards from all states and UTs, barring the state of West Bengal who had opted not to participate. While in 2018 the ranking of the ULBs was separately done for those with a population of one lakh or more (national ranking) and those below one lakh (state and zonal rankings) with a total of 55 award categories, in 2019, with a view to recognizing good work done by the smaller ULBs towards realizing the dream of a Swachh India, the population categories have been increased to six, viz. greater than 10 lakhs, 3 - 10 lakhs, 1 – 3 lakhs (where a total of 425 ULBs competed for 23 award categories), and 50,000 – 1 lakh, 25,000 – 50,000 and less than 25,000 (where 3750 ULBs competed for 95 zonal awards). In addition, there are seven awards exclusively meant for the 62 Cantonment Boards, six awards meant to recognize outstanding performances by states as a whole, three special category awards for recognizing outstanding citizen-led initiatives towards Swachh Bharat, and three more for the top three Ganga towns. VIII 1 Karvy Data Management Services Limited, who had successfully from all previous Survekshans. These included Service Swachh Survekshan. In addition, a team of 2549 feet on executed Swachh Survekshan 2018, was once again selected by the Level Progress (1250 marks), which involved review street were deployed to conduct over 11 lakh face-to- Ministry through a competitive QCBS linked bidding and evaluation of documentary evidence provided by ULBs against face interviews for citizen feedback, to supplement the process for undertaking the 2019 version as well. activities they claim to be undertaking; Independent feedbacks gathered through other platforms, including Validation, where part-marks were deducted from SLP outbound calling. The activities of these assessors Prior to the actual commencement of the survey, concerted efforts if on-ground verification differed from documented and survey enumerators were monitored real time by were made by the SBM – U to strengthen the capacities of the cities claim; Direct Observation (1250 marks) where status of 210 monitors and a project management team with to understand the modalities and spirit of the survey. This was first cleanliness was verified through on-ground observation presence in every state capital as well as at a central done through a series of workshops organised by the PMU prior to at sampled locations; and Citizen’s Feedback (1250 node at NOIDA. The synced photographs from ground the survey, to familiarize them with the survey methodology, survey marks), which included collecting direct feedback from locations came in real-time through customised apps process and output indicators. Thereafter, prior to and during the the citizens through online and offline means, and used by the assessors. At the same time, documentary process of the survey, the central helpdesk set up by Karvy also number of Swacchta App downloads and complaint evidence were submitted online directly by ULBs (for engaged in intensive interaction with individual ULBs, through redressal. Thus, the overall marks in Swachh Survekshan the first time the entire SLP documentation process was video conferencing with states, through handholding and follow- 2019 was 5000, an increase of 1000 marks from the taken online as a major strive towards digitisation), as up interaction via telephone, emails and chat bots available in the previous year. well as from SBM-U MIS portal. A team of 90 scorers, designated web portal www.swachhsurvekshan2019.org. with oversight from 12 research managers and the core Between the period of 4th January and 31st January project management team were responsible for scoring Since citizen participation was a very crucial component of this survey, 2019, a total of 2228 assessors from Karvy went on all ULBs after aggregating scores from SLP, IV, DO and social media and other traditional media channels were strategically ground to visit 6,53,833 locations across nearly 73,000 CFB with those received from the Ministry as well as used at both national, state and city levels in order to educate wards, gathering photographic evidence under the from third party assessment agencies. citizens about the objectives of the survey, as well as to reinforce the importance of their participation in Swachh Survekshan 2019. This effort was further reinforced by the extensive use of Twitter, Summary of coverage under Swachh Survekshan 2019 Facebook and Instagram by KARVY to launch and sustain three online campaigns (GarvHai, MyGreenHabit, JholaChallenge) which together 4237 ULBs and Nearly 6.54 lakh Nearly 73 K 4,800 assessors Over 11 lakh have garnered close to 65 lakh social media reach. CBs covered in locations for wards covered working on face-to-face 28 days validation ground feedbacks taken When the first Swachh Survekshan was started in 2016, it was designed to be a monitoring tool. Subsequent Survekshans have focused on output and then then outcome level indicators. Having achieved most of the outcome targets the focus of the current Survekshan has been on sustainability. Towards this end, the SBM – U had introduced two new certification initiatives, viz. ODF+/ODF++, and Start Rating of Garbage Free Cities. While ODF guidelines focus on construction of toilets, ODF+ guideline was developed to assess sustainable Community/Public Toilet usage so that cities are motivated 150 member Nearly 21 K Over 69 K Over 37 K CT/ 5802 plants to improve the standard on O & M.