Bromley and Croydon Diabetes Service How do I get an Orpington Hospital Sevenoaks Road Orpington BR6 9JU appointment? Tel : 01689 865911 Fax :01689 865910 Beckenham Beacon 379 Croydon Road Beckenham BR3 3QL To use our service you'll need to be referred to us by your doctor (GP). Selsdon Park Medical Practice 97 Addington Road, South Croydon, CR2 8LG We will contact you either by phone to Parchmore Medical Centre Specialist 97 Parchmore Road, Thornton Heath, CR7 8LY book your first appointment or by letter asking you to ring us to book a Bromley Service Email convenient appointment for you. [email protected] diabetes advice Croydon Service Email [email protected] Cancelling an appointment and support Tell us what you think We want you to be happy with the service you If you need to cancel an appointment receive from us, but we know that every so often please contact us at least 48 hours in something might go wrong. If you're unhappy with advance. This will allow us to offer the the care you receive or an element of our service, appointment to someone else. we want to hear from you. Of course, we also want to hear from you if you're happy with the care you're receiving - it's good to be

If you are unable to attend your able to thank the team and let people know they're appointment without letting us know in doing a good job, so if you have a compliment or Working advance, you will need to ask your GP congratulation, we'd like to hear from you. together with to refer you again, as you may be You can do this on the following website:- discharged. www.patientopinion.org.uk your GP to

If we are unable to resolve your concerns or you help you would like to take the matter further please contact What happens when my us at the address below. self manage treatment ends? Global House your We will discharge you to the care of your 10 Station Approach Hayes Kent BR2 7EH GP. We will send them a copy of your [email protected] diabetes www.bromleyhealthcare.org.uk care plan. They will then manage your diabetes with you. They can refer you Bromley Healthcare Community Interest Company Ltd Company no: 06815987 Registered in England Registered office: Global House, 10 Station Approach, Hayes, Kent BR2 7EH back to us if required in the future. Working Where will I be seen? What can I expect? Group education sessions

Depending on where you live, we offer We are a team of diabetes consultant clinics and group education sessions at doctors, specialist nurses and dietitians. DESMOND (Type 2) several locations in the Bromley and Once we receive a referral for you: Croydon area, including: If you’ve just found out you have Type 2  We will offer you an appointment diabetes, your GP can refer you to attend Orpington Hospital with the most suitable team members. our Desmond group education sessions. Sevenoaks Road, Orpington, Kent  We may ask you to have some blood

tests done before you come to see Here you will learn more about your Beckenham Beacon us. It’s really important that these condition, share your experiences with 379 Croydon Road, Beckenham, Kent are done before you attend to enable others and find out how to mange your

us to give you the best possible care. diabetes. Parchmore Medical Centre Thornton Heath  Your first appointment will consist of an assessment to identify your needs. Selsdon Park Medical Practice Type 2 education Addington Road, South Croydon  You will need to bring your blood glucose meter with you, together If you have been diagnosed for more We can also visit housebound patients with any records of blood glucose than one year, these group sessions are if you cannot attend a clinic (certain monitoring that you currently have. for you. criteria applies). We may ask you to complete a food diary. Both these groups are held at various locations in Bromley and Croydon. What is expected of me?  We will then work with you to decide on treatments. This may include We would like you to be fully involved further education, dietary advice, DAFNE (Type 1) with planning your care and setting goals. changes to medications, or further Helping you to self-manage your diabetes tests. is the key to improving your health. With This is a one week structured education  The number of appointments you this in mind we will work with you to help programme for some people with Type 1 will have will depend on your you understand your condition fully and diabetes. requirements. During your care with decide on the best treatment. us we will keep your GP informed.