Automated Fare Collection Mastering the challenges Beyond convenience - of frictionless fare creating richer customer collection experience

Mobility is one of the key success factors for economic growth Automated fare collection creates an and therefore, it is increasingly becoming an issue that opportunity to build out a comprehensive governments and public transportation companies need to and convenient user experience. Cash or address. paper based ticketing systems require a transportation company to incur a high Investing in a good public transport infrastructure is only part operational cost due to the resources of the equation. Operators of public transport services need to required to accept and manage cash. But look for efficient ways to collect fares and provide simple and even in existing cashless systems, data convenient payment options to make the service attractive to related to ticketing tends to be stored in a passengers. At the same time, it is paramount to keep operating multiple places: credits are stored on the cost under control and increase turnover. user’s transportation card while information regarding the applicable fares is typically Current ticketing systems, stored elsewhere. whether those are cash based or digitized, do not This does not create a seamless journey for the always cater for these consumer. Centralizing this information in the requirements, making it core system rather than on the individual front challenging for transportation ends, will get passengers access to up to date service operators to roll out tariff information and creates transparency frictionless solutions to their on applicable fees towards customers. In end clients. Automated Fare addition, it allows to create a fare collection Collection offers greater levels solution without any dependency on using of transparency, not only dedicated cards or devices to access public for ticket prices but it also transportation. significantly reduces the levels of abuse, theft and corruption Moreover, the solution could also be rolled out as the payment for transport to support paying of other types of services fares will occur through the such as parking, bike rental, museums or any collection facility rather than other public service, creating a stepping stone in cash. to building a complete Smart City. BPC’s Automated Fare Collection

BPC delivers a convenient Building the new generation Simplicity and transparency account-based ticketing ticketing systems at the heart of the solution system, using the latest For public transportation companies, For consumers, the registration technology to implement it is crucial that operational efficiency process is straight forward. Via the automated fare collection for is ensured and cost of implementing online of mobile portal, a customer public transportation. The and operating the system is kept can simply register to access the solution provides a seamless under control. Therefore, one of the service and indicate which identifier journey across multiple key benefits of the account based they would like to use for this service. forms of transportation, even ticketing system is the fact that it As soon as users are registered, they across different operators and does not require the operator to issue can top up their account via the covering different cities or special cards or tickets as these are payment method of their choice and regions if required. It is highly not needed to store ticket information. are ready to use their access identifier scalable to ensure it can meet The solution can easily be to access transportation services. By the necessary performance implemented in parallel with existing tapping the identifier (whether that requirements when the systems and is not tied to specific is a card or a 2D barcode on a mobile system becomes more widely public service which opens the device) on the validator, the fares adopted. possibility for different transportation are calculated and automatically companies to share the cost of debited from the client account Efficient end-to-end implementing the solution. which allows the settlement with the user experience service operator to occur. The solution BPC’s automated fare automatically calculates the best price collection allows customers to for the requested service and clients use different types of identifiers, can view the history of all operations including 2D barcodes in the client portal. displayed on smartphone screens, contactless cards or any other device, to get access to transportation services without ever having to go to a ticket office. Passengers can use a single account for paying for their fares and this account can be topped up using different payment methods such as cards, bank transfers, mobile phone accounts or even cash. Not only does the solution provide a convenient option to pay fares, it will also ensure the customer gets the best price for the service by managing the tariffs centrally. Key solution components

The solution offers consumers access to the system through the of the system, both customers and operators, access internet and mobile portal and operators can manage accounts and to their data. The processing system is responsible for acceptance lists through the operator portal. The solution integrates account maintenance and creating the acceptance list with the validators and mobile ticket inspector devices and other types containing the IDs that are valid for using the services. of self service terminals and supports these devices through a powerful The solution is able to generate detailed statements for operational diagnostics capability. The various payment methods and end users through the reporting services. The system notifications services are supported by the core of the solution. also manages the various acceptance devices (such as validators or mobile ticket inspector devices) and runs equipment diagnostics for these devices. Access Control

Ticket Inspector Validator Access Control Mobile Device The Access Control plays a crucial role in the overall set up as it allows clients to validate their IDs and get Customer Supporting Access Systems access to the transportation service. The automated Core Services fare solution offers the option to support different Other ID types of devices to perform this function and create Payments Transport Service Service the most relevant experience for consumers. Validators Portal Mobile Mobile can be installed in transport vehicles and stations Device SMS Service or at the entrance of buildings such as museums for Operational Rules example. Turnstiles, gates and information kiosks can Desktop Layer Integration Notification Service be connected to those validators and ticket inspectors Reporting Processing Access ID Service Service can be equipped with mobile devices to check tickets Distributor

Internet Portal Internet or even allow customer to pay for their fares. Central Database User Access Consumers can use their mobile phones to access the system and mobile phones can equally be used as an Administrator Interface access identifier. The solution is however not limited to using mobile phones as an access identifier and can support any media that uses the ISO1443 contactless Core Services interface, such as transport cards, bank cards or ID The core services of the platform provides centralized storage and cards. For those customers that cannot provide their processing of all the data that flows through the system. The internet and own access identifier, an Access ID distribution system mobile portal are an inherent part of the solution and provide the users can be used as a point of sale for access IDs. Solution Benefits

Reducing implementation and Removing dependency on existing operation costs infrastructure Account based ticketing does not The solution does not store ticket require an organization to issue special information on a service access card cards or tickets as it can leverage and is independent from a specific mobile devices or existing identifiers. infrastructure or special equipment. It This also means that it offers clients can easily be implemented in parallel the possibility to use the identifier of with existing systems in case those their choice. By eliminating the need exist to ease the transition from the to install ticket offices, removing the existing ticketing solution to account cost of cash collection and the costs based fare collection. By accepting any associated to encoding, processing means of payment and adopting the and distributing tickets, the overall principal of “bring your own access ID” cost of operating the system can be the system does not depend on the reduced significantly. Due to its cloud existing infrastructure and offers both based nature, the solution facilitates a system operators and consumers the One account, “build and operate” service approach ability to choose the most convenient to system implementation. With fully options. digital fare collection, ticket fraud can be reduced and effective controls seamless can be implemented thanks to the powerful reporting capabilities of the platform. Automated Fare Collection connections, can be implemented across multiple organizations, whether it is multiple transport companies, regions or cities, irrespective of their size. This no ticket creates a tremendous benefit for smaller organizations to join as the operational cost is shared rather than office. incurred by a single organization that is implementing a proprietary system. Solution benefits

Supporting flexibility for serviceoperators Creating seamless customer experience Service operators need efficient yet flexible tools to run their Customers can pay for their fares from a single account, business. By centralizing all processing and data in the core topping up this account with a payment instrument of their services layer rather than rolling out pieces of information choice. Passengers do not have to worry about anything except across dispersed systems, the operators can better control and identifying themselves when starting their journey and the operate the system on a day to day basis and data will become service will take care of everything else, including finding the available 24/7 and in real time. The operator can manage tariffs best rate. Ticket tariffs and supplementary ticket products and apply new rates within seconds. Field devices such as can be determined automatically and dynamically based on validators or mobile inspection devices or payment services user profile, the current rate and tickets already issued. It is can be managed from a central location, allowing public even possible for customers to link multiple identifiers to one transportation companies to provide customers with secure account, for example to allow families to share a single account. and convenient access to their service. At the same time, automated fare collection also creates a significant efficiency gain for passengers as they no longer need to spend time purchasing transportation tickets.

For Government/Schemes For Service Operators For Clients • Reduce expenditure on infrastruc- • Makes cash redundant (eliminates • Payment from single account ture servicing cost of cash handling), • Account top up with payment • Unified platform for access to • Reduce expenditure on infrastruc- instrument of choice various public services ture support for ticket sales, • Seamless, rich customer expe- • Decrease in cash payments and • Efficiency gain by encoding, rience reduced fraud and abuse risk processing and distributing tickets • Automatically getting access • Transparent settlement with trans- electronically to best rates port and other services • Cost reduction as a result of cen- • Single access to multiple • Improved quality of client services trally managed ticketing system transportation services • Reduced ticket fraud or abuse thanks to eliminating cash payments • Effective control thanks to reporting • Low investment cost Automated Fare Collection

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