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Practical Guide , , Bike, , Car Share and Park&Ride

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www.cts-strasbourg.eu ALLO CTS 03 88 77 70 70 Every day, more than 440,000 of you use the Strasbourg city system. The Strasbourg Transport Company (CTS - Compagnie des Strasbourgeois) meets your daily needs with a diverse range of transport facilities. In this guide, you will discover not only the general operating principle of the CTS but also the rules and etiquette that we must each observe to ensure smooth running of the transport network.

1. Transport solutions adapted to the needs of each individual p. 4 2. Choosing your travel p. 6 3. Where to buy your travel tickets ? p. 9 4. Preparing your trip p. 10 5. Validating your travel ticket p. 11 6. Code of conduct p. 12 7. Suggestions - Complaints p. 19 Night Bus and TAXIBUS Service 1. Transport solutions adapted From September 5th, 2013: to the needs of each individual NEW! the CTS is introducing three special night bus routes. The N1, N2 and N3 Night will operate from 11.30 p.m. to 5.30 The Tram – the No. 1 network in France a.m. from Thursday to Saturday (including on public holidays) and will serve Strasbourg’s nightspots. All Night Buses terminate at Place 6 lines du Corbeau. constitute the backbone of the Strasbourg city transport N1 : Robertsau Boecklin (via Cité de l’Ill et Schilitgheim) – Corbeau system. circulate from early morning to late night, N2 : Campus d’Illkirch (via Meinau, Neudorf, Esplanade) – Corbeau from 4.30 a.m. to 12.30 p.m., at intervals of 6 to 7 minutes N3 : Cronenbourg Mathieu Zell (via Hautepierre, Poteries, for a major part of the day and every 15 minutes before Koenigshoffen) – Corbeau 7 a.m. and after 9 p.m. On Sundays and public holidays from 5.30 a.m to 12.30 p.m., trams run every 15 minutes in A night taxi service, departing from Tram stations, is also the morning and every 12 minutes in the afternoon. available for certain distant districts at night, at the same price as the Bus-Tram network.

THE Bus Additional Integrated Services The tramway network is supplemented by 29 bus lines serving all the districts and neighbourhoods of the Strasbourg conurbation. On most lines, the buses run Coaches from 5.30 in the morning to 11.30 at night. At the major The 64 regular interurban lines of Réseau 67 (“Network 67”) Bus-Tram cross-correspondence stations, the connecting provide access to the towns and communities situated services are specially arranged for and entirely safe outside the limits of the urban transport network. Combined transfers between the different modes of transport, including tickets with special prices are available for transfers between specially designed routes for people with limited mobility. Réseau 67 and the Bus Tram network. www.ctbr67.fr

Regional Train Network THE Park&Ride LOTS Combined tickets with special prices are available for transfers between the «TER» |Regional Train Network of the 8 Park&Ride lots at the main entrances to the city provide French National Railway Company (SNCF) and the CTS Bus you with ample opportunities for intelligently combining Tram network. www.ter-sncf.com/alsace the car with the Bus-Tramway network. If you opt for a Park&Ride lot located close to a tram station, for only VELHOP RENTAL Service 3.50 € or 4.00 € you can obtain a parking space for the whole day plus a return ticket by tram or bus for every A bicycle rental service is available at the 11 automatic in your (up to a maximum of 7 people). docking stations and 4 Vélhop centres (“boutiques”) dotted All the Park&Ride lots (except for Rotonde) are open across the Strasbourg conurbation. This service allows you from Monday to Saturday from 7 a.m. to 8 p.m. and to rent a bike for a day, week, month or year. every Sunday before Christmas from 9.30 a.m. to 7 p.m. www.velhop.strasbourg.eu However, you can also exit with your vehicle after 8 p.m. The Rotonde P+R is open all week, including Sundays and “Auto’trement” Car SharING service public holidays (except May 1st), at the same operating A combined Bus-Tram and Auto’trement subscription times as the tram, i.e. from 4.30 a.m. to 12.30 a.m. can be loaded on your Badgéo card to give you the Exit possible 24 hours a day. added benefit of integrating the Bus-Tram service with the car sharing service available at the 33 self-service car hire stations located in different parts of the Strasbourg conurbation. www.autotrement.com

4 5 2. Choosing your travel SOLIDARITY FARE

TICKETS OR SUBSCRIPTIONS With the special solidarity fare granted by Strasbourg city council (“CUS” - City and Urban Community of Strasbourg), A full range of tickets (single ride, booklet, 24h travel ticket) you can obtain a preferential price for your monthly and subscriptions allow you to choose the best option for subscription ticket calculated on the basis of your age and your travel needs. Monthly and annual subscriptions give you “family quotient” (QF – ratio of family income to family size). the cheapest fare for an unlimited number of trips. To buy a To obtain your solidarity fare, you will need: subscription, you first need to obtain a “Badgeo” card. Single – a certificate of payment by your Benefit Office (Caisse d’Allocation Familiale - CAF) if you receive any form of one-way (1.60 €) and return tickets (3.10 €) are available directly in the bus from the driver. Your ticket is valid for one hour and welfare benefit or allowance, allows you to change between connecting services during the – a certificate of your “family quotient” issued by the hour: the last validation must be before the end of the hour. mayor’s office of your CUS district, on presentation of the relevant documentary evidence. For more information, please go to www.strasbourg.eu, DON’T FORGET! and select the section (Transport and Your ticket or card must be validated each time you enter a Environment -> Getting around in Strasbourg). bus or tram, including after changing to a connecting service. The following solidarity are available:

QF Family QF Family QF Family The Badgeo Card – reloadable and quotient quotient quotient up to 350 € from 351€ to 550 € from 551€ to 750 € contactless -90% -75% -50% The Badgeo smartcard is your entrance key to the CTS network. You can load all your public MONTHLY SUBSCRIPTION transport tickets on it, whether single age age age age rides or subscriptions, so that you Fares: 4 19 26 have them with you at all times. 65 and over 18 25 64 Whatever your habits and the frequency of your use of QF over € € € € public transport are, you should start by obtaining your 750€ 23,20 23,20 46,40 23,20 Badgeo card at the CTS shop. You will need: – proof of identity (passport, ID card etc.) QF dfrome – one recent identity photo, € € € € € 551 60 60 20 60 – 4 € (cost of creating the card) to750€ 11, 11, 23, 11, DON’T FORGET! QF from at the same time as you apply for your Badgeo card, ask € € € € € for a card reader, so that you will be able to reload your 351 ,80 ,80 1,60 ,80 to550€ 5 5 1 5 tickets and subscriptions directly from the Internet.

The U’GO application for NFC mobile phones QF up to € € € € Skip the waiting lines! With the U’GO application, buy your fares 350€ 2,30 2,30 4,60 2,30 (tickets and subscriptions) wherever you are, directly from your smartphone!

6 7 Multimodal Pricing 3. Where to buy your travel FARE

For convenient “intermodal” travel in the entire Strasbourg At the ticket machines at tram stations conurbation, CTS also offers combined tickets and The ticket machines at the tram stations provide access subscriptions: to almost all fares: tickets and subscriptions. Payment – single ride combined ticket for Bus/Tram/Network 67 accepted by credit card (with no minimum) or in cash (maximum 26.50 €). coaches: 2.70 € ; – monthly combined subscription for Bus/Tram/Network 67 Online coaches: prices per age group (information on Using your card reader, you can reload your Badgeo card www.basrhin.fr); directly online with the transport fare of your choice. – monthly combined subscription for Bus/Tram/Network 67 coaches: prices per age group (information on On your NFC-enabled mobile phone www.basrhin.fr); Using the U’GO application, your smartphone can become – Europass ticket and subscription (Bus/Tram/TER train within your travel ticket. You can buy single ride tickets or subscriptions the CUS municipality and the TGO buses of the Ortenau directly from the application using a secured payment cross-border Eurodistrict): interface and validate your tickets with your phone before you board any bus or tram. for detailed prices see www.cts-strasbourg.eu DON’T FORGET! To download U’GO, Free of charge for small children please go to our website or the Cityzi store. Children under 4 years old accompanied by an adult travel free on the CTS Bus-Tram network. At the CTS Shop Boutique Homme de Fer 56 rue du Jeu-des-Enfants, Strasbourg (Homme de Fer tram station) Open Mondays to Fridays from 8.30 a.m. to 6.30 p.m. and on Saturdays from 9 a.m. to 5 p.m.

At Credit Mutuel ATMs Some Credit Mutuel ATMs allow you to buy the main transport fares: tickets and subscriptions. Minimum payment: 4 €.

Approved SELLERS Some stores, newsagents and post offices in your district can sell you the most commonly used public transport fares. Newsagents marked with a special sticker can also sell you a wider range of public transport options.

By direct debit For extra convenience, you can have your monthly subscription reloaded automatically on your Badgeo card by filling in the pre-authorized debit form.

From the On the bus, you can buy a one-way ticket (1.60 €) or return ticket (3.10 €) from the driver.

9 4. Preparing your trip 5. Validating your travel fare

Easily accessible map To travel lawfully with CTS, you must have a valid and and timetables validated fare (ticket/subscription). Otherwise, you are liable to a fine. Check the network map and the timetables of each tram and bus line before travelling. These documents can be To validate your Badgeo card hold it in front of the target downloaded from our website www.cts-strasbourg.eu and of one of the validator machines, situated either on the are also available at our CTS Shop. platforms of the tram stops or at the front of the bus.

To validate your ticket insert it in the slot at the base of the Your interactive tools on the Internet validator. Wait for the confirmation “beep”: The trip planner tool on the CTS website will help you plan your trip and calculate your travel time. The interactive Beep + green light = ticket validated mapping software also allows you to navigate within the network by tram station, , line or district. Finally, you Beep + red light = ticket not validated can download the full timetables for a particular bus stop or tram station of your choice. Warning: Do not forget to validate your ticket again when transferring to a connecting service. Tous les horaires en temps réel à votre arrêt. DON’T FORGET! StrasPlus, all timetables The Rotonde P&R tickets are contactless and have to be in real time validated like a Badgeo card.

* You can obtain exact to-the-minute timings of tag NFC your next two buses or trams with the StrasPlus mobile service and the SMS service code.

Tous les horaires Tous les horaires en temps réel Type, touch or flash* from your mobileen t ephonemps réel à votre arrêt. to find out the arrival times of the nextà v otwotre a rrêt. buses or trams at the stop where you are. * for telephones equipped with the NFC contactless technology.

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tag NFC tag NFC

“Allô CTS” Helpline

Do you need a personalized route, document, leaflet or timetable? Call “Allô CTS” at +33.88.77.70.70. Helpline advisers will be glad to help you from Monday to Friday from 7.30 a.m. to 7 p.m. non-stop, and on Saturdays from 08.30 a.m. to 12.15 p.m. and from 1 p.m. to 5.15 p.m.

10 Video surveillance 6. RULES OF GOOD CONDUCT For safety reasons, a video surveillance system is able to record the images relating to offences committed on the network (French Law dated 21/10/95, Decree The CTS aims to provide its customers with a high-quality dated 17/10/96). Each user is entitled to inspect any service at good value. Since fraud and vandalism harm every information held by the CTS concerning him/her and, user of the public transport system, the CTS has established a where applicable, to exercise the right to have this code of conduct for customers in conformity with the general information rectified. regulations of the transport . The aim of these rules is to contribute to the safety, comfort and tranquillity of all No smoking travellers, ensuring full respect to people and property. As in all public places, smoking is prohibited on the bus or tram, subject to a fixed fine of 68 €€or legal action. The use of electronic cigarettes is not permitted in buses and trams. Rules of good conduct If you would like to stop smoking, you can obtain help by calling +33 (0) 25 30 93 10 (0.15 €/minute, Tabac Info Service). Validation of tickets (French government decree No. 2006-1386 dated 15 November Every passenger over 4 years old must have a 2006, specifying the conditions for applying the ban on smoking in validated ticket or subscription. The ticket must be places intended for public use). validated every time the holder boards a CTS vehicle, including for connecting services. Audio equipment Make sure that you do not disturb other Fines for non-payment of fares when using an MP3 player, mobile phone or other If you do not have a valid transport ticket you are liable audio device. to an on-the-spot fine, payable immediately. If you defer payment, a report will be drawn up, and the fine Bulky objects and dangerous substances will be increased to cover administrative costs. The transport of bulky objects and dangerous substances is prohibited. Reserved seats Every user of public transport is expected to give up Clean condition of their seat to all passengers officially registered as “less To keep the vehicle’s interior equipment clean, able to stand” and to senior citizens, pregnant women the consumption of food and/or beverages is not or women accompanied by children under 4 years old. permitted. Passengers are also prohibited from putting their feet on the seats. Pushchairs, strollers etc. Pushchairs and buggies/strollers should be parked in , Rollerblades, Kick Scooters the space reserved in priority for users, if Bicycles are prohibited in buses. They are allowed on this space is available. The driver may refuse access trams from Mondays to Saturdays outside the peak to pushchairs if they would inconvenience other periods from 7 a.m. to 9 a.m. and from 5 p.m. and passengers or cause a risk of accident. 7 p.m. On Sundays and public holidays they are permitted all day. Access is only permitted using the Animals last door of the tram and is at the bicycle’s owner’s sole Animals are prohibited in buses and trams, with the risk and liability. The use of skateboards, kick scooters exception of small pets carried in a basket and guide or rollerblades or of any vehicle powered by engine or dogs for the blind or for people with impaired mobility. electric motor is prohibited inside buses and trams.

Wheelchairs are permitted in the spaces reserved for them and have priority. Walking frames and rollators are also permitted in the bus and tram. However, mobility scooters are not accepted.

12 13 Getting along smoothly - together – 48 € for the total absence of a ticket – 32 € for a non-validated, invalid or outdated ticket Are you taking the bus? To save time, have your ticket – 2 € for failure to validate a ticket on transferring to a ready to show it as soon as you enter the vehicle. Get in at connecting service the front and out in the back. – 2 € for failure to validate a subscription for a single ride or a connecting service. Let people get out of the bus first! In all buses and trams, * fares as of March 1st 2013. first wait for passengers to get out before entering the vehicle. In the case of deferred payment, our agents are entitled Give up your seat - without being asked - to people of to take the name and address of any passenger riding reduced mobility, pregnant woman, young children or illegally (and to have recourse if necessary to public law senior citizens. enforcement officers) in order to draw up an infraction report. This report will specify the total amount to pay, on For your safety, at stations and tram stops, stand clear of the basis of a fixed fine, plus the administrative costs*: the edge of the platform. Inside buses and trams, hold the – 20 € for payment within 15 days bars and handles to help keep your balance at all times. – 38 € for payment after the 16th day * The administrative costs do not apply to infractions of passengers under 18 years old if payment is made within the five days following the report.

Fines can be paid by check addressed to the CTS: An accessible transport network Bureau de Recouvrement des Indemnités Forfaitaires (B.R.I.F) 14, rue de la Gare aux Marchandises Since public transport should be accessible to everyone, CS 15002 the CTS has focused its efforts on ensuring easy access to 67035 STRASBOURG CEDEX 2 people with reduced mobility. or directly in person at the Bureau de Recouvrement des On the tram network, the audio announcements, tactile Indemnités Forfaitaires (B.R.I.F) located in the CTS Shop, flooring strips, reserved spaces, low-floor vehicles and from Monday to Friday between 1 p.m. and 4 p.m. sliding doors make travelling easier for everyone. On the bus network, the new vehicles have two spaces for wheelchair users and a tram-type door for easier access. Refunds The new bus stops have a specially designed platform edge to enable the buses to stop flush with the pavement. Did you make a mistake when buying a ticket? Was there an operating error with an automatic dispenser? In specific cases, the CTS is able to replace or refund your purchases, DON’T FORGET! usually by means of a discount voucher. Help maintain easy access to the special reserved spaces for people in wheelchairs. Monthly sUBSCRIPTION Necessary conditions: whatever the reason for the request, the application for a refund must be submitted before the Ticket inspections and offences start of the period of validity of the subscription. No refund is possible for a monthly subscription after the month has The ticket inspectors (“Agents de Contrôle Voyageurs” – started, even if the ticket has not been validated. ACVs) can check the validity of passengers’ tickets at any stage of the ride – at stations and stops, inside the buses Procedure: Go to the CTS shop. Your request for a refund and trams and while leaving the vehicles. You are asked to will be considered directly. present them your validated transport fare.

If you have broken the rules, you will be able to forestall any legal action by paying an immediate fixed fine. No dispute or complaint is possible after paying this fine. The amount of this fine depends on the seriousness of the offence:

14 15 Annual SUBSCRIPTION paid in cash, by direct debit or DOUBLE PURCHASE OF A FARE Go to the CTS shop and fill in the form for a refund request. You can also submit your request by mail, by sending your name, address and Badgeo number, together with an explanation of your refund request, to the following address: CTS Service Remboursements 14, rue de la Gare aux Marchandises CS 15002 67035 STRASBOURG CEDEX 2

Loss or theft of your Badgeo card Contact Allo CTS at (+33) 3 88 77 70 70 to check whether your card has been returned to CTS. If not, got to the CTS Shop to cancel your old card and immediately establish an exact copy of your Badgeo card, along with its contents. To do so, you will need: – ID (e.g. passport); – a recent ID photo; – 7 € (price of the duplicate).

For all other refund requests, please do not hesitate to ask for further information by calling (+33) 3 33 88 77 70 70.

Lost and Found

Please hand in any objects you find on our networks to the driver. The Lost and Found service can be contacted by phone at +33.88.77.70.70 from Monday to Thursday, from 7.30 a.m. to 3 p.m.

16 7. Suggestions - Complaints

If you wish to share your comments or to submit a complaint, please complete the online form on our website www.cts-strasbourg.eu. You can also send a letter to: CTS Service Réclamations 14, rue de la Gare aux Marchandises CS 15002 67035 STRASBOURG CEDEX 2.

In the specific case of an appeal against a fine concerning an infraction on the network, you have a maximum legal period of two months from the date of the infraction report to dispute the grounds for the fine. This appeal, together with a copy of the infraction report, must be addressed to: CTS Service Clientèle Contestation des Indemnités Forfaitaires 14 rue de la Gare aux Marchandises CS 15002 67035 STRASBOURG CEDEX 2

19 contacts www.cts-strasbourg.eu

ALLO CTS 03 88 77 70 70

CUSTOMER SERVICE CTS - 14 rue de la Gare aux Marchandises CS 15002 67035 Strasbourg Cedex 2

HOMME DE FER SHOP 56 rue du Jeu des Enfants (Tram station Homme de Fer) • 9031

www.cts-strasbourg.eu ALLO CTS 03 88 77 70 70