Practical Guide Bus, Tram, Bike, Coach, Car Share and Park&Ride TRAVEL CAREFREE www.cts-strasbourg.eu ALLO CTS 03 88 77 70 70 Every day, more than 440,000 of you use the Strasbourg city transport system. The Strasbourg Transport Company (CTS - Compagnie des Transports Strasbourgeois) meets your daily travel needs with a diverse range of transport facilities. In this guide, you will discover not only the general operating principle of the CTS but also the rules and etiquette that we must each observe to ensure smooth running of the transport network. 1. TRANSPORT SOLUTIONS ADAPTED TO THE NEEDS OF EACH INDIVIDUAL p. 4 2. CHOOSING YOUR travel TICKET p. 6 3. WHERE TO BUY YOUR travel TICKETS ? p. 9 4. PreparING YOUR TRIP p. 10 5. VALIDatING YOUR travel TICKET p. 11 6. CODE OF CONDUCT p. 12 7. SUGGESTIONS - COMPLAINTS p. 19 NIGHT BUS AND TAXIBUS SERVICE 1. TRANSPORT SOLUTIONS ADAPTED From September 5th, 2013: TO THE NEEDS OF EACH INDIVIDUAL NEW! the CTS is introducing three special night bus routes. The N1, N2 and N3 Night Buses will operate from 11.30 p.m. to 5.30 THE TRAm – THE NO. 1 NETWORK IN FRANCE a.m. from Thursday to Saturday (including on public holidays) and will serve Strasbourg’s nightspots. All Night Buses terminate at Place 6 lines du Corbeau. constitute the backbone of the Strasbourg city transport N1 : Robertsau Boecklin (via Cité de l’Ill et Schilitgheim) – Corbeau system. Trams circulate from early morning to late night, N2 : Campus d’Illkirch (via Meinau, Neudorf, Esplanade) – Corbeau from 4.30 a.m. to 12.30 p.m., at intervals of 6 to 7 minutes N3 : Cronenbourg Mathieu Zell (via Hautepierre, Poteries, for a major part of the day and every 15 minutes before Koenigshoffen) – Corbeau 7 a.m. and after 9 p.m. On Sundays and public holidays from 5.30 a.m to 12.30 p.m., trams run every 15 minutes in A night taxi service, departing from Tram stations, is also the morning and every 12 minutes in the afternoon. available for certain distant districts at night, at the same price as the Bus-Tram network. THE BUS ADDITIONAL INTEGRatED SERVICES The tramway network is supplemented by 29 bus lines serving all the districts and neighbourhoods of the Strasbourg conurbation. On most lines, the buses run INTERURBAN COacHES from 5.30 in the morning to 11.30 at night. At the major The 64 regular interurban lines of Réseau 67 (“Network 67”) Bus-Tram cross-correspondence stations, the connecting provide access to the towns and communities situated services are specially arranged for rapid and entirely safe outside the limits of the urban transport network. Combined transfers between the different modes of transport, including tickets with special prices are available for transfers between specially designed routes for people with limited mobility. Réseau 67 and the Bus Tram network. www.ctbr67.fr REGIONAL TRAIN NETWORK THE PARK&RIDE LOTS Combined tickets with special prices are available for transfers between the «TER» |Regional Train Network of the 8 Park&Ride lots at the main entrances to the city provide French National Railway Company (SNCF) and the CTS Bus you with ample opportunities for intelligently combining Tram network. www.ter-sncf.com/alsace the car with the Bus-Tramway network. If you opt for a Park&Ride lot located close to a tram station, for only VELHOP BICYCLE RENTAL SERVICE 3.50 € or 4.00 € you can obtain a parking space for the whole day plus a return ticket by tram or bus for every A bicycle rental service is available at the 11 automatic passenger in your vehicle (up to a maximum of 7 people). docking stations and 4 Vélhop centres (“boutiques”) dotted All the Park&Ride lots (except for Rotonde) are open across the Strasbourg conurbation. This service allows you from Monday to Saturday from 7 a.m. to 8 p.m. and to rent a bike for a day, week, month or year. every Sunday before Christmas from 9.30 a.m. to 7 p.m. www.velhop.strasbourg.eu However, you can also exit with your vehicle after 8 p.m. The Rotonde P+R is open all week, including Sundays and “AUTO’TREMENT” CAR SHARING SERVICE public holidays (except May 1st), at the same operating A combined Bus-Tram and Auto’trement subscription times as the tram, i.e. from 4.30 a.m. to 12.30 a.m. can be loaded on your Badgéo card to give you the Exit possible 24 hours a day. added benefit of integrating the Bus-Tram service with the car sharing service available at the 33 self-service car hire stations located in different parts of the Strasbourg conurbation. www.autotrement.com 4 5 2. CHOOSING YOUR travel FARE SOLIDARITY FARE TICKETS OR SUBSCRIPTIONS With the special solidarity fare granted by Strasbourg city council (“CUS” - City and Urban Community of Strasbourg), A full range of tickets (single ride, booklet, 24h travel ticket) you can obtain a preferential price for your monthly and subscriptions allow you to choose the best option for subscription ticket calculated on the basis of your age and your travel needs. Monthly and annual subscriptions give you “family quotient” (QF – ratio of family income to family size). the cheapest fare for an unlimited number of trips. To buy a To obtain your solidarity fare, you will need: subscription, you first need to obtain a “Badgeo” card. Single – a certificate of payment by your Benefit Office (Caisse d’Allocation Familiale - CAF) if you receive any form of one-way (1.60 €) and return tickets (3.10 €) are available directly in the bus from the driver. Your ticket is valid for one hour and welfare benefit or allowance, allows you to change between connecting services during the – a certificate of your “family quotient” issued by the hour: the last validation must be before the end of the hour. mayor’s office of your CUS district, on presentation of the relevant documentary evidence. For more information, please go to www.strasbourg.eu, DON’T FORGET! and select the public transport section (Transport and Your ticket or card must be validated each time you enter a Environment -> Getting around in Strasbourg). bus or tram, including after changing to a connecting service. The following solidarity fares are available: QF Family QF Family QF Family THE BADGEO CArd – reloaDABLE AND quotient quotient quotient up to 350 € from 351€ to 550 € from 551€ to 750 € contactlESS -90% -75% -50% The Badgeo smartcard is your entrance key to the CTS network. You can load all your public MONTHLY SUBSCRIPTION transport tickets on it, whether single age age age age rides or subscriptions, so that you Fares: 4 19 26 have them with you at all times. 65 and over 18 25 64 Whatever your habits and the frequency of your use of QF over € € € € public transport are, you should start by obtaining your 750€ 23,20 23,20 46,40 23,20 Badgeo card at the CTS shop. You will need: – proof of identity (passport, ID card etc.) QF dfrome – one recent identity photo, € € € € € 551 60 60 20 60 – 4 € (cost of creating the card) to750€ 11, 11, 23, 11, DON’T FORGET! QF from at the same time as you apply for your Badgeo card, ask € € € € € for a card reader, so that you will be able to reload your 351 ,80 ,80 1,60 ,80 to550€ 5 5 1 5 tickets and subscriptions directly from the Internet. THE U’GO APPLicatiON FOR NFC MOBILE PHONES QF up to € € € € Skip the waiting lines! With the U’GO application, buy your fares 350€ 2,30 2,30 4,60 2,30 (tickets and subscriptions) wherever you are, directly from your smartphone! 6 7 MUltIMODAL PRICING 3. WHERE TO BUY YOUR travel FARE For convenient “intermodal” travel in the entire Strasbourg AT THE TICKET macHINES at TRAM statiONS conurbation, CTS also offers combined tickets and The ticket machines at the tram stations provide access subscriptions: to almost all fares: tickets and subscriptions. Payment – single ride combined ticket for Bus/Tram/Network 67 accepted by credit card (with no minimum) or in cash (maximum 26.50 €). coaches: 2.70 € ; – monthly combined subscription for Bus/Tram/Network 67 ONLINE coaches: prices per age group (information on Using your card reader, you can reload your Badgeo card www.basrhin.fr); directly online with the transport fare of your choice. – monthly combined subscription for Bus/Tram/Network 67 coaches: prices per age group (information on ON YOUR NFC-ENABLED MOBILE PHONE www.basrhin.fr); Using the U’GO application, your smartphone can become – Europass ticket and subscription (Bus/Tram/TER train within your travel ticket. You can buy single ride tickets or subscriptions the CUS municipality and the TGO buses of the Ortenau directly from the application using a secured payment cross-border Eurodistrict): interface and validate your tickets with your phone before you board any bus or tram. for detailed prices see www.cts-strasbourg.eu DON’T FORGET! To download U’GO, FREE OF CHARGE FOR SMALL CHILDREN please go to our website or the Cityzi store. Children under 4 years old accompanied by an adult travel free on the CTS Bus-Tram network. AT THE CTS SHOP Boutique Homme de Fer 56 rue du Jeu-des-Enfants, Strasbourg (Homme de Fer tram station) Open Mondays to Fridays from 8.30 a.m. to 6.30 p.m. and on Saturdays from 9 a.m. to 5 p.m. AT CREDIT MUTUEL ATMs Some Credit Mutuel ATMs allow you to buy the main transport fares: tickets and subscriptions.