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Vline Corporation 2012 13 Annual Report Opti ANNUAL REPORT REPORT ANNUAL ANNUAL REPORT | 2012 – 2013 | 2012 – 2013 2012 V/Line Pty Ltd ABN 29 087 425 269 GPO Box 5343 Melbourne VIC 3001 Head Office / Administration Level 9 / 750 Collins Street Docklands VIC 3008 Telephone (03) 9619 5900 Facsimile (03) 9619 5000 vline.com.au Customer information, reservations, sales & feedback Freecall 1800 800 007 All information correct at time of printing, September 2013 Contents About us 2 Strategic priorities and objectives 2 Letter to the Ministers 3 Passenger network map 4 Chairperson’s report 5 CEO’s report 6 Facts and figures 9 Patronage 11 Safety and security 12 Our customers 14 Sustainability and environment 17 Our people 21 Operations 23 Fleet 25 Infrastructure 26 Victorian rail network map 27 Financial summary 28 Corporate governance 31 Financial statements 37 Independent auditor’s report 39 V/Line’s Statement of Corporate Intent 72 Disclosure index 73 V/LINE ANNUAL REPORT 2012–13 CONTENTS 1 About us Letter to the Ministers V/Line is Australia’s largest regional public transport About this annual report 12 September 2013 operator. In 2012–13 it served 14.72 million train and This is the annual report of V/Line Corporation and its coach passengers. wholly owned subsidiary V/Line Pty Ltd (V/Line). The Hon. Terry Mulder MP Each week there are more than 1400 train services that V/Line Corporation is a not-for-profit corporation under Minister for Public Transport run between Melbourne and: the State Owned Enterprises Act 1992. Level 16, 121 Exhibition Street • Geelong (including South Geelong and Marshall) Melbourne VIC 3000 V/Line fulfils its contractual obligations under a service and Warrnambool agreement with Public Transport Victoria. and • Ballarat (including Wendouree), Ararat and Maryborough V/Line is responsible to the Victorian Minister for Public The Hon. Michael O’Brien MP • Bendigo (including Eaglehawk), Swan Hill and Echuca Transport and the Victorian Treasurer. Treasurer • Seymour, Albury/Wodonga and Shepparton Level 4, 1 Treasury Place This report provides a summary of V/Line’s key activities • Traralgon, Sale and Bairnsdale East Melbourne VIC 3002 and financial performance for the period 1 July 2012 to V/Line branded coach services connect with the rail network 30 June 2013. and serve regional Victorian communities where trains do not operate. Some coach services also travel through to Vision South Australia, New South Wales and the Australian Capital A connected and prosperous regional Victoria. Territory. Private sector buses, under contract with Public Dear Ministers Transport Victoria, provide the majority of V/Line coach services. However, management of these contracts is Mission I have much pleasure in presenting the Annual Report for V/Line Corporation and V/Line Pty Ltd (V/Line) for the period 1 July 2012 to 30 June 2013. expected to transfer to V/Line in 2013-14. To deliver customer-focussed, safe and efficient regional In addition to being a passenger service operator, V/Line also passenger transport and rail freight access. Yours faithfully provide access to, and maintain, 3420 kilometres of rail track used by passenger and freight rail services. Values Safety underpins everything we do V/Line is a major employer with a workforce of 1493, many of whom live in regional Victoria. Think customer Act with integrity Hector McKenzie Raise the bar Chairperson Deliver as one V/Line Strategic priorities and objectives The way we do business Shaping our business model, practices and systems Optimised allocation and utilisation of our resources Efficient and effective business practices Maximising value for money Strengthening our culture and workforce The culture of a modern and capable organisation Mobilising the talent and potential of our workforce Improved productivity, responsibility and accountability Building productive relationships Achieving mutual value through successful partnerships Being a valued adviser on transport matters The business we do Service delivery Delivery of our mission Satisfied, well informed, engaged customers Seamless end to end customer journeys Asset stewardship Optimise the utility of transport assets Optimising track access provision Major project delivery and integration Operational readiness for myki and RRL Enhanced major project capability and capacity 2 ABOUT US V/LINE ANNUAL REPORT 2012–13 V/LINE ANNUAL REPORT 2012–13 LETTER TO THE MINISTERS 3 Network map Chairperson’s report TO BENDIGO TO SEYMOUR The 2012–13 year was marked by significant change in the There will continue to be some disruption to services to TO BALLARAT governance and management of V/Line. Dr Josh Wilson SC facilitate the construction of the Regional Rail Link – the Sunbury Wallan and Ms Marion Macleod were welcomed onto the Board, biggest rail project in Victoria’s history. With the progress Watergardens MELBOURNE Melton Broadmeadows METROPOLITAN a new Chairperson was appointed on 1 July and, following that has been made to date, V/Line’s customers can begin Rockbank Essendon North Melbourne an extensive search, on 20 May 2013, Mr Theo Taifalos to look forward to progressively reaping the benefits of this Sunshine Footscray Flinders Street was appointed as V/Line’s new Chief Executive Officer. project as sections are completed, commissioned and Newport Richmond Werribee Caulfield These changes have been accompanied by a robust review handed over to V/Line. MELBOURNE (Southern Cross Station) Clayton of many aspects of the V/Line business and the development Mildura TO GEELONG Dandenong I believe that this year has seen the foundations laid for of a comprehensive transformation program that Berwick Pakenham V/Line to improve the quality of the services that we deliver commenced this year and will gain momentum throughout Robinvale to our customers while at the same time improving our TO GIPPSLAND financial year 2013–14. effectiveness and efficiency. In the next 12 months we Griffith The year was a difficult one in regard to service delivery. aim to build on this work to ensure that V/Line delivers Ouyen Piangil Manangatang We experienced a number of significant infrastructure on its aspiration to make a significant contribution to Pinnaroo Finley Sea Lake SWAN HILL To Sydney problems which required services to be cancelled while delivering a prosperous and connected regional Victoria. To Adelaide Deniliquin Barham Tocumwal Mulwala Corowa To Canberra the repairs took place. Significant progress has been made ALBURY Hopetoun Kerang Cobram Rutherglen Birchip Cohuna to identify the causes and commence implementation Yarrawonga Wodonga Barmah Pyramid Moama of remedial actions and it is expected that financial year Nathalia Numurkah ECHUCA Springhurst 2013–14 will see significant improvements in this area. Warracknabeal Nhill Rochester Kyabram Shepparton Dimboola Donald Stanhope Wangaratta Beechworth To Adelaide Wedderburn Elmore At the same time fantastic progress was made in the St Arnaud Benalla construction of the Regional Rail Link, the Government Horsham Murchison Murtoa Rupanyup East Mt Beauty Dunolly Bendigo Bright announced a further order of 40 VLocity carriages and Heathcote Mansfield MARYBOROUGH Seymour myki came to stations in regional Victoria – with indications Hector McKenzie Stawell Castlemaine Mt Buller Avoca Wallan To Narooma & Talbot Batemans Bay Chairperson Halls Gap (Open 2013) Daylesford Kyneton Yea to date that it is welcomed by both customers and staff. Clunes ARARAT Lancefield To Canberra Whittlesea Beaufort Woodend Sunbury Glenthompson Wendouree Creswick Melton Ballarat Cann River Bacchus Hamilton Skipton Ringwood Maffra BAIRNSDALE Casterton Marsh Orbost Werribee Warragul Mortlake Derrinallum MELBOURNE Lara (see inset) Dandenong Lakes Entrance Mt Gambier Heywood Camperdown Geelong Sale Lang Lang Koroit Traralgon Terang Korumburra Anglesea Colac Leongatha Portland WARRNAMBOOL Anderson Port Fairy Lorne Yarram Wonthaggi Cowes Inverloch Port Apollo Bay Cape Campbell Paterson NORTH n MAP NOT TO SCALE Effective January 2013 tatio tricteds ro *Res Train service Coach service Met and coach stopand coachCoach stop terminus Shared train station Shared train terminus 4 NETWORK MAP V/LINE ANNUAL REPORT 2012–13 V/LINE ANNUAL REPORT 2012–13 CHAIRPERSON’S REPORT 5 CEO’s report CEO’s report Since taking up the position of CEO on 20 May 2013, I have Safety I’d like to thank our customers and the community at large myki made my way around the regional centres and the many for their patience and continued support, and thanks also V/Line has a very good record when it comes to safety thanks A new era began for V/Line on 24 June 2013 with the workplaces where V/Line operates. As the largest public to our Stakeholders for their understanding when we needed to a dedicated team and comprehensive risk management introduction of myki to the Seymour line. Other commuter transport operator in regional Victoria, it is often referred to respond so quickly to these two safety related issues. system, but as the new CEO my goal is and will always be lines (Traralgon, Bendigo, Ballarat and Geelong) were to as the lifeblood of the country, and for good reason. Rest assured, V/Line is 100 per cent committed to returning zero harm. scheduled to be using myki by the end of July 2013. For many of our customers, our services provide a means of train services back to the normal operational standard getting to and from work, school, appointments and events. During the past year there have been some great customers should expect. The take up by Seymour line commuters was
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