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Establishing the Conditions for the Implementation

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Establishing the Conditions for the Implementation ESTABLISHING THE CONDITIONS FOR THE IMPLEMENTATION OF THE BRITISH STANDARD FOR COLLABORATIVE BUSINESS RELATIONSHIPS (BS11000) WITHIN THE FACILITIES MANAGEMENT INDUSTRY MOHD NAZALI MOHD NOOR A thesis suBmitteD in partial fulfilment of the requirements of Liverpool John Moores University for the degree of Master of Philosophy May 2014 This thesis was completeD as part of the Masters of Philosophy in Facilities Management at Liverpool John Moores University. This is my own unaiDeD work. Where the work of others has been useD or Drawn on then it has been fully attributeD to the relevant source. Signed: Mohd Nazali Mohd Noor Date: 4th of May 2014 2 Table of contents List of Tables ............................................................................................................................ viii List of Figures .............................................................................................................................. x Acknowledgements ................................................................................................................ xii Abstract ..................................................................................................................................... xiii Chapter 1 .................................................................................................................................... 14 Introduction .............................................................................................................................. 14 1.1 Background into collaborative partnerships ............................................................. 14 1.2 Introduction of BS11000 .................................................................................................... 17 1.3 The FM Industry ..................................................................................................................... 18 1.4 Challenges of implementing BS11000 to FM ............................................................. 19 1.5 Research questions, aim anD oBjectives ....................................................................... 20 1.6 Need for the study and research novelty ..................................................................... 24 1.7 Value of the Research ........................................................................................................... 25 1.8 Contribution to knowledge ................................................................................................ 26 1.9 Structure of the Thesis ......................................................................................................... 27 Chapter 2 .................................................................................................................................... 30 Facilities management (FM) ................................................................................................ 30 2.1 Definition of FM ...................................................................................................................... 30 2.2 The role of FM in a business context ............................................................................. 34 2.3 Delivering FM ........................................................................................................................... 39 2.4 FM Strategy Models ............................................................................................................... 41 2.5 Chapter Summary .................................................................................................................. 45 Chapter 3 .................................................................................................................................... 46 Supply chain management (SCM) and FM ....................................................................... 46 3.1 Introduction to SCM .............................................................................................................. 46 3.2 Critical elements of SCM in FM ......................................................................................... 50 3.2.1 Strategic Purchasing .......................................................................................................... 50 3.2.2 Supply Management .......................................................................................................... 51 3.2.3 Communication ................................................................................................................... 51 3.2.4 Supplier Base Reduction .................................................................................................. 52 3.2.5 Long-term Relationships ................................................................................................. 55 iii 3.2.6 Supplier Selection ............................................................................................................... 57 3.2.7 Supplier Certification ........................................................................................................ 58 3.2.8 Supplier Involvement ....................................................................................................... 59 3.2.9 Cross-functional Teams ................................................................................................... 59 3.2.10 Trust anD Commitment ................................................................................................. 60 3.3 CollaBorative Innovation as a Strategic Approach in FM Multiple Contract Management .................................................................................................................... 61 3.4 British StanDarDs 11000 (BS11000) within Facilities Management CollaBorations ................................................................................................................. 65 3.4.1 Context to BS11000 in FM .............................................................................................. 65 3.4.2 The concept of “collaBoration” ..................................................................................... 66 3.4.3 BS11000 – The First National Standards for Business CollaBoration ......... 68 3.4.4 BS 11000 and FM Supply Chain Management ....................................................... 69 3.5 Chapter Summary .................................................................................................................. 72 Chapter 4 .................................................................................................................................... 75 Innovation management and FM ....................................................................................... 75 4.1 IntroDuction to Innovation Management .................................................................... 75 4.2 Definition and Principles of Innovation ....................................................................... 75 4.3 Service Innovation ................................................................................................................. 76 4.4 The Role of Innovation in General Business Context ............................................. 77 4.5 Organisation Culture as Catalyst to Innovation ........................................................ 79 4.6 Innovation in FM .................................................................................................................... 80 4.6.1 Innovation in FM Services Delivery ............................................................................ 80 4.6.2 Examples of FM Innovation ............................................................................................ 82 4.6.3 Innovation in FM Multiple Contract Management ............................................... 83 4.6.4 Innovative procurement routes ................................................................................... 88 4.7 Critique: Do we need to Bring in collaborative innovation via BS11000? .... 89 4.8 Chapter Summary .................................................................................................................. 90 Chapter 5 .................................................................................................................................... 93 Research methodology .......................................................................................................... 93 5.1 Introduction ............................................................................................................................. 93 5.2 Overall Research Design ..................................................................................................... 94 5.3 Theoretical Paradigm ........................................................................................................... 97 5.4 What is mixeD methoD approach? ............................................................................... 101 iv 5.5 Theoretical paraDigm of the research ........................................................................ 103 5.6 Different strategies of mixeD methoD research ..................................................... 104 5.6.1 The convergent parallel design ................................................................................. 105 5.6.2 The explanatory sequential design .......................................................................... 106 5.6.3 The exploratory sequential design .......................................................................... 106 5.6.4 The embeDDeD Design
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