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2018 19 Junction Annual Report

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2018 19 Junction Annual Report ANNUAL REPORT 2018/19 1 Growing Strong for 40 years | Junction Annual Report 2019 OUR CHAIR & BOARD 1 OUR CEO & EXECUTIVE 5 OUR VALUES 9 FROM THE BEGINNING 13 IN OUR CARE 15 OUR HOUSING 23 OUR NEIGHBOURHOODS 27 OUR PROGRAMS & SERVICES 39 OUR PLACES & SPACES 45 OUR PEOPLE 51 WORKING TOGETHER 61 OUR RESOURCES 71 2 Growing Strong for 40 years | Junction Annual Report 2019 3 Growing Strong for 40 years | Junction Annual Report 2019 Tenant, Esther with Tenancy Officer, Olivia. THE PEOPLE WE WORK WITH HAVE A VERY POSITIVE VIEW OF JUNCTION AND OUR STAFF CAN BE VERY PROUD OF THAT. EQUALLY, THEY CAN BE PROUD ABOUT EVERY PERSON THEY HAVE HELPED; EVERY LIFE THEY HAVE CHANGED. - Mike Canny, Chair Junction CEO, Maria Palumbo with XXX. 1 Growing Strong for 40 years | Junction Annual Report 2019 2 Growing Strong for 40 years | Junction Annual Report 2019 Mike Canny, Chair of the Board. OUR CHAIR & BOARD 2018/19 was a year of consolidation for Junction after An example of this, is our work in Mitchell Park where As a social enterprise, we are conscious of the need to I would like to pay tribute to the commitment, a period of rapid growth. Most importantly, it marked we are slowly seeing the emergence of a sustainable apply commercial strategies to achieve our social aims. hard work and support of all my fellow Board members, 40 years since the organisation’s inception as a small healthy community. One that is successful not We are continuing to make progress at strengthening and to the inspirational and energetic leadership of association centred in Adelaide’s south. just because of the physical environment, but the the quality of our systems and people, and at building a our Chief Executive Officer, Maria Palumbo and to her cohesiveness of the neighbourhoods and the improved performance driven culture. leadership team. 40 years of service to the community is a very significant wellbeing and safety of people. This kind of placemaking and proud milestone for Junction and everyone who has During the year, the organisation took time out to develop Lastly, I would like to acknowledge the outstanding work will be a key performance indicator for us going forward. been part of our growth and evolution. a set of values that our staff have now committed to, and of our staff and volunteers. Many of our people operate in Looking ahead, our foster care licence is another which we intend will be the glue that binds us as we grow difficult and often trying circumstances and they are the Today, Junction’s operations extend throughout the and move forward. State and involve a wide range of services, touching the significant step. This won’t replace our residential lifeline to the many people who need us. lives of over 8,500 people each year. The common thread care. What it will do is provide a pathway for some of Our new values will underpin our future. They will lie at in all of this is our desire to make a lasting difference our young people who have been through the most the foundation of everything we do from this point on. - MIKE CANNY, CHAIR to people’s circumstances, not just for a few days or traumatic situations. Our Board is equally committed to these values. weeks, but for the rest of their lives. It will enable young people who have the most complex Junction works in partnership with a range of Sustainability is what we are striving for - looking beyond needs to be able to heal through therapeutic care and, stakeholder organisations, from tenant groups the here and now to anticipate the needs of our clients, where possible, move through to foster care where their through to specialist service providers, and State and our tenants and the broader community, as we all grow placements are strong. They will have had the chance and Local Government agencies. These linkages are very and change into the future. Working and importantly, the help to build resilience. They will have had stability important to our success and we greatly value them. understanding the aspirations of those we work with and and security and will be set up to succeed. Equally, we continue to receive great support from our Socially Responsible Business Partners. empowering them. Board Directors, Tim Jackson, Richard Osborne, Ann Nelson, Fairlie Delbridge, Rebecca Foster, Mike Canny (Chair), Pauline Rooney (Deputy Chair), Stephen Olsson and Kathryn Govan (pictured left to right). 3 Growing Strong for 40 years | Junction Annual Report 2019 4 Growing Strong for 40 years | Junction Annual Report 2019 CEO, Maria Palumbo with Abigail. A LOT OF PEOPLE ASK WHAT THE MOST REWARDING PART OF WORKING AT JUNCTION IS. TO ME, IT’S WHEN THOSE WE HELP DON’T NEED US ANYMORE. - Maria Palumbo, Chief Executive Officer 5 Growing Strong for 40 years | Junction Annual Report 2019 6 Growing Strong for 40 years | Junction Annual Report 2019 OUR CEO & EXECUTIVE Supporting South Australians to turn their lives around We had the privilege of unearthing some truly hidden We are also in a position to demonstrate real leadership the introduction of Agile will enable our maintenance and become stronger and independent is the best passions and talent and hearing the inspirational in the sector. Our extremely successful Unmasking contractors to accept new work orders, update progress possible outcome. What does this look like? stories behind them. It’s also been wonderful to see Domestic Violence event, delivered in partnership with of existing jobs and seamlessly communicate in real how our Mitchell Park tenants have embraced a new the Allison Baden-Clay Foundation, enabled us to bring time with our internal teams and most importantly, For some, this means moving out of our residential care initiative. business and the community together to genuinely learn our tenants. following our therapeutic support into a safe, loving and Tool Library how we can all stand up to violence. caring foster placement or back, safely, into the care of Our Hackham Community Centre continues to go from We will also be developing a tenant ‘self-service’ app their own families. strength to strength, introducing a range of new programs Across the ocean, our Kingscote fundraiser for more than so tenants can update their information, check their to support locals. 150 people provided a financial platform for Variety to rent balances, make a maintenance request and other It’s the mums and dads who go through our parenting announce its financial support for a much-needed new functions to make working with us easier. programs who come out with more confidence to support These programs – from kids’ yoga to our women’s group youth space within our community centre on the Island. their teenagers enabling their family to stay together. and LGBTIQ+ groups have proven really valuable and As change has become the new norm, we have popular. Many of our programs at the Centre – including Strength comes from within. For us to be in the best become more flexible, innovative and efficient in It’s a young person who has been living at Junction House, our music group and crèche – are so important for possible position to help others, we have to be solid everything we do. gaining an apprenticeship or work combined with further reducing isolation, early intervention and helping in ourselves. study, stabilising their lives and moving into private rental. prevent people falling into crisis. This was confirmed by our Australian Service Excellence The introduction of the Human Synergistics model to our Standards audit. The independent analysis demonstrated It’s tenants who lead their neighbourhoods into thriving, Our key stakeholder event for the year, Life’s a Circus, saw professional development, combined with our values we are well and truly on track. It recognised we had made happy, connected communities. some of our most loyal supporters, as well as new ones, re-launch, positions us to continue to step up – as some hard decisions over the past 18 months and we are including some of the most high profile South Australians, That all said, it is crucial that every one of these people individuals, but most of all, as a team. stronger for it. From here we will continue to grow boldly join us for an exclusive Fringe preview. We were honoured know we are still there if they need us. but sustainably. to have Mark Holden and Dave Hughes donate their time In the next 12 months, we will see the full benefit of In the past 12 months, I am extremely proud of the work for the event which, while fun-filled, also enabled us to our Penelope case management system as we track our It’s been a big 40 years – and it’s going to get better, we have done in building resilience and independence – engage guests in the seriousness of our work - especially impact from a baseline, helping us to really hone in on for all. inside and outside of the organisation. as it relates to child protection, youth homelessness and how effective our services and support are, particularly as it relates to individual clients. Empowering people can lead to extraordinary things. family violence. - MARIA PALUMBO, CHIEF EXECUTIVE OFFICER Our inaugural CreArtivecompetition, together with our Importantly, we’re building on our technological annual Tenant Gardening competition, really brought this capability to improve services. Over the coming year, to the forefront. Kathryn Keenihan (Executive Manager, People & Culture), Ian Simpson (Chief Information Officer), Kirsty Drew (General Manager, Community Services), Adam Green (Chief Financial Officer), Maria Palumbo (Chief Executive Officer) and David Burton (General Manager, Housing Services) pictured from left to right.
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