Annual Report 2020 TRANSFORMATION by PEOPLE INTRODUCTION INNOVATION to GET CLOSER Contents About the Report
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annual report 2020 TRANSFORMATION BY PEOPLE INTRODUCTION INNOVATION TO GET CLOSER contents About the report .....................................................04 Omnichannel presence .........................................88 Message from the presidency .............................05 Prepared logistics .................................................95 Data security ..........................................................96 ABOUT LOJAS RENNER S.A. Our businesses .......................................................08 RESPONSIBLE FASHION Sustainability .........................................................14 Fighting climate change ........................................99 Governance .............................................................19 Sustainable products and services ..................107 Risk management ..................................................30 Awareness to transform .....................................120 Financial results .....................................................34 ATTACHMENTS COLLABORATION TO OVERCOME CHALLENGES Reading tools .......................................................126 Employees ..............................................................40 Independent auditors’ report ............................137 Suppliers .................................................................57 Credits ...................................................................139 Communities ..........................................................74 Customers ..............................................................82 Human rights protection ......................................85 ANNUAL REPORT 2 CAPITALS SDG ABOUT THE REPORT introduction 3 about the This report is prepared following global best practices report for transparency and sustainability management: GRI 102-12, 102-14 We believe in dialogue, engagement and cooperation as important forces in building a more sustainable society. In the year 2020, which brought GLOBAL REPORTING INDEPENDENT AUDITING INTEGRATED REPORTING (IR) unprecedented challenges to society INITIATIVE (GRI) OF INDICATORS 6TH CONSECUTIVE YEAR in light of the Covid-19 pandemic, this TH TH 11 CONSECUTIVE YEAR 7 CONSECUTIVE YEAR Visit the capital map to see the pages became even more evident. Go to the GRI Index to learn about Please access the audit opinion in which each capital is addressed in Traditionally published every year, the indicators and the pages on certifying the soundness of the this report. this report, in addition to reporting on which they are reported. reported information. our performance and strategy, brings to our stakeholders the learning and transformation story of 2020, anchored in our commitment to people and our purpose for enchantment. Enjoy your reading! SUSTAINABLE SUSTAINABILITY TASK FORCE ON CLIMATE- DEVELOPMENT GOALS (SDG) ACCOUNTING STANDARDS RELATED FINANCIAL 6TH CONSECUTIVE YEAR BOARD (SASB) DISCLOSURES (TCFD) ND ST See the map that presents our main 2 CONSECUTIVE YEAR 1 YEAR REPORTING projects supporting the reach of Access the SASB Index to find out the Check the TCFD Index to view the SDG and the pages in which they indicators and the pages on which indicators and the pages on which are covered. they are reported. they are reported. 4 was directly invested, which, lives, while maintaining jobs and message from along with the coordination for the maximizing business activation. necessary resources to reach their the presidency From the very first moment, our correct destination – such as personal employees were our priority: we GRI 102-12, 102-14 protective equipment for physicians, committed to preserving jobs and food, hygiene and cleaning products quickly moved the administrative we are a better company. We continue for the communities – created a The year 2020 will operations to a remote format. our ongoing physical store expansion, perceived value of about R$ 10 million. Simultaneously, we implemented go down as a while accelerating the plans and goals We have also supported our supply rigorous measures to care for the of our digital transformation. All of this, chain, maintaining our anticipated landmark period health and safety of the operational with the same solid and strengthened receivables interest rates, donating R$ areas that continued to operate, in history. Not only commitments to sustainable 1.5 million to small companies in critical such as the Distribution Centers, development and Responsible Fashion financial situations, intermediating because of the with a dedicated medical team, that brought us here. and guaranteeing loans totaling R$ 87 continuous guidance and great pandemic and million with the Brazilian Development Our positive expectations and support. As a result, we experienced Bank (BNDES). As always, we have the intense and confidence in future opportunities are a successful story of unity and worked with great closeness and founded on the right strategy to face collaboration, in which people took unpredictable days respect, maintaining the orders that the crisis. We have worked in 2020 care of people and our employees were already in production and creating we have been with a high degree of collaboration, were the main characters in all the new ways to maintain an order flow, respecting our main partners in the actions taken, helping communities, living through but by manufacturing facemasks and retail universe – our suppliers, our suppliers, health professionals PPEs to be donated to society. also for the entire customers and our employees – while overcoming themselves to transformation and further underlining one of our main keep enchanting our customers. We also looked after the financial corporate values: PEOPLE. health of the Company, reinforcing Thanks to this collaborative work, evolution seen in our balance sheet by reducing We were pioneers in our sector, we have led the formation of a large investments and the planned our businesses. taking the difficult but correct solidarity network, together with dividends payouts, as well as by decision to temporarily close all our our suppliers, other companies, raising financial resources that would physical stores in March prior to any and institutions to support people allow us to maintain a comfortable For us there is no doubt that we are government edicts and moves by in vulnerable situations and health cash position. leaving 2020 much stronger, agile, and the market at large, placing people professionals and institutions on more resilient. We have reinvented at front and center of our decisions, the frontline of the fight against the With no doubt, a year of challenges but ourselves in many aspects and today choosing to preserve health and pandemic. A total of R$ 5.1 million also one of beating the odds. We have 5 evolved much in the way we work governments, companies and the the readjusting of the apparel sector in safety; to the shareholders that and view things, in the roles we play environment, ESG (environmental, following a difficult year, which have supported us in this trajectory; and in the solutions proposed, acting social and governance) themes have will provide greater market share and to the customers and the with determination, working with a also gained relevance worldwide. to those companies presenting community in general that have strong focus on the development of Our Responsible Fashion strategy, clear competitive advantages. And been instrumental in making us one three important pillars: innovation, which has had well-structured thirdly, the opportunity relating of the most recalled companies digitalization, and sustainability. guidelines and targets in place to commercial relations which during the pandemic according for five years, has continued strengthened during the course to a Croma Insights Institution During the year we had a great its development unabated. of the year, thanks to the way we survey and again being recognized expansion in online sales, which handled our relationship with our by Interbrand as the 11th most today have a new level of growth Reflecting the significant progress major partners, our Resale Suppliers. valuable brand in the country. and relevance within the business. made, which will be explored Accordingly, we continue to move throughout this publication, we For 2021, much uncertainty still forward in the search for greater ranked first in the new S&P B3 ESG lies ahead as to the economic and Thank you all! productivity and speed to enchant index and continue to participate in health-related scenarios, although omni customers and accelerate our the leading sustainability indexes, we understand that now we are transformation initiatives, bringing which bring together the companies more prepared and very alert to the more and better products and with the best ESG practices: the opportunities that may arise. We services through digital sales. Corporate Sustainability Index are already the largest omni fashion (ISE) and the Carbon Efficient retailer in Brazil, the most recognized To this end, we have developed new Index (ICO2) from B3, the Dow in sustainability and we shall functionalities and services, new Jones Sustainability Index (DJSI), continue to expand the store network delivery options, new sales channels the MSCI Brazil ESG Leaders, while continuing to increase the to be closer to our customers, offering and the CDP Climate Change. online operation – with enchantment! more autonomy to the buying journey and a better experience. When We conclude our journey And finally,