AN INTRODUCTION to EPIC’S NATIVE VIDEO CLIENT 16 April 2020 Due to the Current Pandemic, Many of You Have Asked Us to Offer a Video-Conferencing Service Directly

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AN INTRODUCTION TO EPIC’S NATIVE VIDEO CLIENT 16 April 2020 Due to the current pandemic, many of you have asked us to offer a video-conferencing service directly. Well, we are… …but this is a new venture for us. We will learn a lot as we go. And today, we can’t say yes to everyone who might want to use it. And so, in the spirit of transparency, this webinar is to explain what we do know and what we don’t yet know. 1 WHAT IS IT?

2 MANAGING EXPECTATIONS

3 THE ROAD AHEAD

CONTEXT-AWARE LINKING lets Epic connect, in a plug-and-play way, with a number of different video technology providers

Example from InTouch

Hyperspace Haiku/Canto EpicCare Link MyChart

Native Applications AN OPTION FROM EPIC

Hyperspace Microsoft Azure Video Programming Haiku/Canto web application APIS + Stun/Turn EpicCare Link hosted at Epic. WebRTC backend MyChart

Video Visit Scalable Video Native Applications Client Infrastructure A BRIEF “DEMO” “Our patient Doug has a video visit scheduled at 5 pm. He logs into the website or mobile app, where he sees the reminder and taps it to get details.”

PATIENT VIEW Available on web or mobile Patient taps the notification to get started “He selects “Begin Visit’ to get started.”

PATIENT VIEW “Begin visit” launches the video “When he taps that button, that launches him out to the local browser that’s already available on his mobile device. He’s in the virtual waiting room right now, where he can see his own video feed. He’ll wait here for the provider.”

PATIENT VIEW Video client opens up in the local browser Patient waits in the virtual waiting room PROVIDER VIEW Patient’s visit shows on the schedule

“As a provider, I can see that my Icon shows that patient has patient has connected to the connected video visit from this icon. I can choose to open the patient’s Provider can open the chart first or chart first and review their begin the visit right from the information, or I can launch his chart and the video at the same schedule time by double clicking the icon.” “Now that I’ve connected with my patient, I can continue my documentation as normal. I also have the option to mute my audio if needed, disable my camera momentarily, or switch my audio or visual devices.”

PROVIDER VIEW Patient’s video opens in a local browser or on Canto Documentation can be done simultaneously Mute audio, disable camera, or switch devices “The patient also has the same options. They can mute, disable their camera, or choose to have their camera switch to front facing. When the visit is over, our patient just leaves the visit or closes the web browser.”

PATIENT VIEW Mute audio, disable camera, or switch cameras Leave when visit is complete “I’ll also leave the conference.”

PROVIDER VIEW Provider can leave visit or close camera Documentation is finished up in Hyperspace like normal “And at this point, I’ll finish my documentation and then sign the visit.”

PROVIDER VIEW Provider can leave visit or close camera Documentation is finished up in Hyperspace like normal A QUICK TECHNICAL INTERLUDE Your site (if on premises) Epic’s hosting space for you “Here’s a quick HOW IT WORKS schematic of your system, whether it’s hosted on Chronicles prem or by Epic.”

Hyperspace Interconnect (Citrix)

FIREWALL HTTPS (TLS 1.2)

Audio/Video over UDP

ECF Protocol Your site (if on premises) Epic’s hosting space for you “The video client is HOW IT WORKS an Epic-offered SAAS solution, hosted on Azure Chronicles U.S region servers.”