Crisis Support Edinburgh Guide

March 2021 NOTE

As we emerge from the current lock down we have tried in this guide to give easy access to crisis information and available help. You have easy access to the website of each entry and you can go there to get an update on what is currently on offer for each service. Alongside this we have listed the contact details.

KEEPING THE GUIDE UPDATED

We have included services and projects in this Crisis Guide with the intention of providing as comprehensive, useful and accurate a listing as possible. Please email us with any changes or additions that you are aware of – see details below - and we will update the entry.

DISCLAIMER

The inclusion of services or projects in this booklet is in no way a commercial endorsement on the part of Edinburgh Health and Social Care Partnership. We are unable to guarantee the quality of service provided by Organisations listed. If you have concerns about a service listed here, please contact the service provider in the first instance and then their professional body if one exists. Please update us on your experience by emailing us and we will take account of these when we compile the next update to the guide.

Whilst every effort has been made to ensure the accuracy and reliability of the information in this booklet Edinburgh Health and Social Care and cannot accept liability for errors or omissions and any resulting harm.

[email protected] Pages

Name Finder 4 Searching for a service by name? Take a look in the Name Finder pages

Abuse Domestic Abuse/Violence 6 Services for Male Survivors

Carers 6 Carers Services and Support

7 Counselling Services

7 Disability Services

7 Employability Services

Food 7 Foodbanks More Organisations providing food

Health and Wellbeing

Health Homelessness 11 Mental Health Housing

Money Advice Debt Counseling Financial Support Income Maximisation 12 Energy Advice Helpline Welfare Benefits

15 Substance Misuse Name Finder

Additional emergency credit for pre-payment meters 12 Advice Shop 14 Al-Anon 15 Alcoholics Anonymous 15 Basic Foodbank - Main Contact: Edinburgh City Mission 7 Bethany Care Van : (Lunch) Van - Lunchtime; (Soup) Van - Evenings 9 Bethany Care Shelter 9 Bethany Christian Trust - Gateway to Homes and Communities 12 Breathing Space Phoneline 7 Bright Choices 7 Broomhouse Community One Stop Shop 9 CGL 15 CHAI - Community Help and Advice Initiative 12 Changeworks - Fuel poverty services 12 Christians Against Poverty UK 12 Citizens Advice (CABE) 14 City of Edinburgh - Discretionary Housing Payments (DHP) 13 City of Edinburgh - Social Work Payments 13 Department of Work and Pensions (DWP) - Funeral Support Payment 13 Department of Work and Pensions (DWP) - Hardship payments 13 Department of Work and Pensions (DWP) - Severe Hardship payments 13 Edinburgh Crisis Centre 11 Edinburgh Coronavirus Support 10 Edinburgh Cyrenians Fareshare 10 Edinburgh Food Project - Bristo Memorial Church 8 Edinburgh Food Project - Broughton St Mary’s Parish Church 8 Edinburgh Food Project - Central Hall 8 Edinburgh Food Project - Priestfield Parish Church 8 Edinburgh Food Project - St Andrew’s Church (Buttercup Hall) 8 Edinburgh Food Project - St Columba’s by the Castle 8 Edinburgh Food Project - St Margaret Mary 8 Edinburgh Food Project - The Priory Church 8 Edinburgh Food Project - Warehouse and Office 8 Emergency Mental Health Assessment 11 Employability Hubs - Community Renewal - Next Step Edinburgh 7 Employability Hubs - All in Edinburgh 7 Empty Kitchens, Full Hearts 10 Four Square Connected - Edinburgh Housing Advice 13 Funded Early Learning and Childcare 13 Grapevine Disability Information Service 7 Granton Information Centre (GIC) 14 Grassmarket Community Project 10

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Name Finder

Guru Nanak - Free Kitchen 10 Health Concerns - Helpline 11 Healthy Start Vouchers 10 Home Energy Scotland 12 Income Advice Team - (City of Edinburgh Council Tenants only) 14 Locality Team (Housing) - City of Edinburgh Council 13 Money Advice Scotland 12 Money Talk Team - Citizens Advice 13 Missionaries of Charity 10 National Debt Helpline 12 National Domestic Violence Helpline (24 Hour) 6 NE Edinburgh Foodbank (Trussell Trust) - Main Contact - South Leith Parish Church Halls 9 NE Edinburgh Foodbank (Trussell Trust) - Leith Saint Andrews Church 9 NE Edinburgh Foodbank (Trussell Trust) - North Leith Parish Church 9 NE Edinburgh Foodbank (Trussell Trust) - Pilrig Saint Pauls Church 9 NE Edinburgh Foodbank (Trussell Trust) - Saint Margaret Parish Church 9 North Edinburgh Drug and Alcohol Centre 15 Rock Trust 12 Ps and Gs Church - Saturday Meal 10 Rowan Alba 15 Samaritans Scotland 11 Scottish Welfare Funds Team 14 Shelter’s Free Housing Advice Line 12 Social Bite - Rose Street 10 Social Security Scotland - Pregnancy and Baby Grant 13 Soul Food Edinburgh 10 Souper Saturday, Old Saint Paul’s Episcopal Church 10 SE Edinburgh Foodbank (Trussell Trust) - Blythswood Care 9 SW Edinburgh Foodbank (Trussell Trust) - Salvation Army 9 St Catherine’s Convent 10 St Salvadors Episcopal Church - The Community Food Initiative 10 Streetwork - Holyrood Hub 12 The Access Point (TAP) 13 Turning Point Scotland 15 Turn to us 12 Universal Credit - Helplines 14 Vocal Carers Hub 6

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Abuse

Domestic Abuse and Violence Abuse continued

24 Hour National Saheliya Domestic Violence Helpline T: 0131 556 9302 T: 0808 200 0247 - Helpline E: [email protected] Helpline open: 24 Hours Helpline open: Mon - Fri: 9.00am - 4.30pm W: https://www.nationaldahelpline.org.uk/ W: http://www.saheliya.co.uk FB: https://www.facebook.com/saheliya.bme.women

Edinburgh Rape Crisis Centre Shakti Women’s Aid T: 0808 801 0302 - Helpline T: 0131 475 2399 T: 07537410027 - Text T: 0800 027 1234 - Helpline E: [email protected] Helpline open: 24 Hours Helpline open: Open daily 6.00pm to 12 midnight E: [email protected] W: https://www.ercc.scot/ Open: Mon: 9.30am - 4.00pm; Tue: 1.00pm - 4.00pm; Wed - Fri: 9.30am - 4.00pm W: https://shaktiedinburgh.co.uk Edinburgh Women’s Aid T: 0131 315 8110 - Helpline (Local) Services for Male Survivors T: 0800 027 1234 - Helpline - (National) T: 0131 315 8111 - Office Men’s Advice Line E: [email protected] T: 0808 801 0327 - Helpline Helpline open: Mon,Tues,Wed,Fri: 10am - 3pm; E: [email protected] Thurs: 10am - 7pm; Sat: 10am - 1pm Helpline open: Mon to Fri: 9.00am to 5.00pm W: https://edinwomensaid.co.uk W: https://www.mensadviceline.org.uk

Fear Free T: 0131 624 7270 Carers E: [email protected] W: https://fearfree.scot Carers Services and Support

Scottish Domestic Abuse Edinburgh Carer Support Team and Forced Marriage Helpline T: 0131 536 337 T: 0800 027 1234 - Helpline E: [email protected] Helpline open: 24 Hours / 7 days a week Open: Mon to Fri : 09.00-5.00pm E: [email protected] W: https://services.nhslothian.scot/supportingcarers/ WC: sdafmh-chat.devsoc.org/#/ CarerSupportServices/Pages/CarerSupportTeam.aspx W: sdafmh.org.uk

Vocal Edinburgh Carers’ Hub T: 0131 622 6666 E: [email protected] W: www.vocal.org.uk

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Counselling Services Food - Foodbank

Bright Choices Basic Foodbank T: 0131 662 7500 E: https://brightchoices.scot/contact-us MAIN CONTACT W: https://brightchoices.scot Edinburgh City Mission T: 0131 225 9446 Breathing Space Phoneline E: [email protected] T: 0800 838 587 - Helpline Open: Between 09.00am - 2.00pm with any query Helpline open: Mon to Thurs: 6pm to 2am; W: https://www.edinburghcitymission.org.uk/where-tofind-help/ Fri 6pm-Mon 6am basics-bank.php W: https://www.breathingspace.scot/ Edinburgh City Mission continues to operate a referral-only service to provide help for those in genuine need across our whole network, subject to the information below.

Disability Services On 15th February 2021, we launched a new online referral system. This requires registration and a login. Local agencies and practitioners such as doctors, support workers, social workers or church ministers Grapevine Disability Information Service who wish to refer families or individuals for food support at our T: 0131 475 2370 - Adviceline Foodbank+ network can do so using the new system. E: [email protected] Open: Advice line open: 5 days a week: 10am-4pm (answer machine available during busy times). W: http://www.lothiancil.org.uk/ ourservices/grapevine

Employability Hubs

Next Step Edinburgh T: 0300 365 0025 E: [email protected] W: https://www.nextstepedinburgh.org/

All in Edinburgh T: 0300 0200 101 E: [email protected] W: allinedinburgh.org.uk FB: www.facebook.com/AllinEdinburgh/ Tw: twitter.com/allinedinburgh?lang=en

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Foodbank Edinburgh Food Project - St Columba’s by the Castle Edinburgh Food Project (Enter via Victoria Terrace, the church with the blue door down the hill) Edinburgh Food Project - Bristo Memorial Church T: 07805 203 852* T: 07946 628 976* W: https://edinburghfoodproject.org/locations/ W: https://edinburghfoodproject.org/locations/ Currently Closed due to Covid-19 Currently Closed due to Covid-19 restrictions restrictions Edinburgh Food Project - Saint Margaret Mary Edinburgh Food Project - Broughton St Mary’s T: 07794 850 009* Parish Church W: https://edinburghfoodproject.org/locations/ T: 07805 204 009* Currently Closed due to Covid-19 W: https://edinburghfoodproject.org/locations/ restrictions Currently Closed due to Covid-19 restrictions Edinburgh Food Project - The Priory Church T: 07837 532 169* Edinburgh Food Project - Central Hall W: https://edinburghfoodproject.org/locations/ T: 07805 203 744* Currently Closed due to Covid-19 W: https://edinburghfoodproject.org/locations/ restrictions Open Hours: Mon 14:00 – 16:00; Thu 10:00 – 12:00 Edinburgh Food Project - Warehouse and Office Edinburgh Food Project - Priestfield Parish Church No Food distribution from here T: 07933 707 819* T: 0131 444 0030 W: https://edinburghfoodproject.org/locations/ W: https://edinburghfoodproject.org/locations/ Currently Closed due to Covid-19 restrictions NB*: Due to Covid a restrictions a delivery service within the Edin- burgh City Council boundaries is curretly in operation. Foodbank Edinburgh Food Project - St Andrew’s Church mobiles will only be on during their opening hours, outwith (Buttercup Hall) this time please contact our main office 0131 444 0030. T: 07794 849 945* Please do not contact the host buildings directly. W: https://edinburghfoodproject.org/locations/ Open Hours: Currently Closed due to Covid-19 restrictions

PAGE 8 Foodbank Foodbank South West North East Edinburgh and South East Edinburgh

North East Edinburgh Foodbank South West Edinburgh Foodbank (Trussell Trust) Main Contact: (Trussell Trust) - Salvation Army South Leith Parish Church Halls T: 0131 346 2875 T: 0131 554 2578 E: [email protected] E: [email protected] Open: Mon: 2pm - 4pm, W: https://edinburghne.foodbank.org.uk Wed: 11am - 1pm and Fri 10am -12 noon

North East Edinburgh Foodbank More Organisations Leith Saint Andrews Church providing food Open: Tues: 1.00pm - 2.30pm; Thurs: 10.00am - 11.30am Bethany Care Van: (Lunch) Van - Lunchtime; North East Edinburgh Foodbank (Soup) Van - Evening North Leith Parish Church T: 0131 561 8930 Open: Tues: 10.00am - 12.00; E: [email protected] Fri: 10.00am - 12.00 The care van route is: King’s Stables Road, Grassmarket, The North East Edinburgh Foodbank Bridges and Leith Walk (North McDonald Road) Pilrig Saint Pauls Church Open: Wed: 4.30pm - 6.00pm Every day: 12.30pm Market Street, 1pm-2pm King’s Stables Road, Grassmarket, North Bridge North East Edinburgh Foodbank 2pm Leith Walk (north of McDonald Rd) Saint Margaret Parish Church Open: Wed: 11.00am - 12.30 Evenings: 9pm Waverley Bridge; 9.50-10.30pm King’s Stables Road, Grassmarket, North Bridge North East Edinburgh Foodbank South Leith Parish Church Bethany Care Shelter Open: Mon to Thurs: 13.00-14.30; W: https://www.bethanychristiantrust.com/services/crisis- Fri: 15.00-17.00 intervention/ T: 07919 557 673 - Bethany Christian Trust NB: Assistance is available from North East E: [email protected] Foodbanks by referral only. Seasonal: This year the shelter runs until 21st May Please visit the website below for more details: Broomhouse Community One Stop Shop W: http://www.edinburghne.foodbank.org.uk T: 0131 443 6223

E: [email protected] Foodbank South West Open: Mon to Thurs: 9am - 3pm, Fri: 9am - 12pm and South East Edinburgh W: https://www.coss-broomhouse.org.uk

South East Edinburgh Foodbank (Trussell Trust) - Blythswood Care T: 0131 664 9353 T: 07521 097 670 E: https://edinburghse.foodbank.org.uk/contact-us/ Open: Mon, Thurs: 11am - 2.30pm W: https://edinburghse.foodbank.org.uk

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More Organisations providing food (cont.)

Edinburgh Coronavirus Support Social Bite - Rose Street FB: https://www.facebook.com/groups/ T: 0131 220 8206 CoronaVolunteersEdinburgh/ E: [email protected] Tw: https://twitter.com/edcosupport?lang=en W: https://social-bite.co.uk Open: Mon-Fri 2.00pm - 4.00pm Edinburgh Cyrenians Fareshare Free food pack take away T: 0131 554 3900 E: [email protected] Soul Food at St Paul’s & St George’s W: https://cyrenians.scot/social-enterprise/fareshare T: 0131 556 1335 E: [email protected] Empty Kitchens, Full Hearts Open: Tues (outside Carrubbers Christian T: 07895347157 Centre, High Street, 5:30pm); Wed (outside E: [email protected] The City of Edinburgh Methodist Church, W: https://www.emptykitchens.co.uk Nicolson Square, 5:30pm); Thurs (outside St Margaret’s Episcopal Church, Easter Road, Guru Nanak - Free Kitchen 5:30pm)Sat (Saint Paul’s and Saint Open: Suspended due to Covid-19 restrictions Georges Church, 5:30pm) W: https://www.facebook.com/gnfkedinburgh W: https://www.psandgs.org.uk/

Healthy Start Vouchers Souper Saturday T: 0345 607 6823 Old Saint Paul’s Episcopal Church E: https://www.healthystart.nhs.uk/contact-us E: [email protected] W: https://www.healthystart.nhs.uk Open: Sat: 10.00am - 1.00pm Food - Free or Low Cost Food Missionaries of Charity T: 0131 556 5444 St Catherine’s Convent Open: Mon - Wed, Fri: 4.00pm - 4.30pm T: 0131 229 2659 Open: Currently Closed due to Covid-19 W: https://mercycentre.org.uk/

St Salvadors Episcopal Church The Community Food Initiative Open: Wed between 12 noon and 1.30 pm. The Church is also open every Sunday between 11 and 11.30am W: https://stsalvadors.co.uk/community/community-food- initiative

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Health and Wellbeing Homelessness

Mental Health Homelessness Edinburgh Crisis Centre T: 0808 801 0414 - Helpline Bethany Christian Trust T: 07974429075 - Text Messaging Gateway to Homes and Communities T: 0131 561 8930 E: [email protected] E: [email protected] Helpline open: 24 hours a day, 7 days a week W: http://www.bethanychristiantrust.com W: www.edinburghcrisiscentre.org.uk

Emergency Mental Health Assessment Rock Trust T: 0131 557 4059 T: 0131 537 6000 E: [email protected] Open: 24 hours 7 days a week Open: Mon to Fri: 8.45am - 5.00pm The Access Practice - Spittal Street W: www.rocktrust.org/ FB: https://www.facebook.com/TheRockTrust T: 0131 240 2810 Open: Mon to Fri: 9.30am - 12.45am & 1.45pm - 4.30pm (closed lunch: 12.45am -1.45pm) Shelter’s Free Housing Advice Line T: 0808 800 4444 - Helpline W: www.edinburghaccesspractice.scot.nhs.uk Open: Mon - Fri: 9.00am - 5.00pm W: https://scotland.shelter.org.uk/about_us/contact_us/call_our_ Health free_helpline?referral=contact_us

Samaritans Scotland Streetwork - Holyrood Hub T: 116 123 - Helpline T: 0808 178 2323 - Crisis line 24/7 E: [email protected] W: https://www.streetwork.org.uk/holyrood-hub/ Helpline open: 24 hours a day W: www.samaritans.org

Health - Helpline Health Concerns T: 0800 22 44 88 - NHS Inform Helpline Housing T: 111 - NHS 24 Helpline open: 8.00am - 10pm 7 days a week Four Square Connected Edinburgh Housing Advice T: 0131 557 7900 E: [email protected] W: www.foursquare.org.uk/our-services/

Locality Team (Housing - City of Edinburgh Council - Office Closed due to COVID-19

The Access Point T: 0131 529 7438 - Housing and Social Work T: 0131 240 2810 - Health T: 0800 032 5968 - Out of hours ( City of Edinburgh Council’s out of hours service) E: [email protected] Open: Mon, Wed, Thus, Fri: 9.00am - 5.00pm, Tues: make an appointment. W: www.edinburgh.gov.uk/homeless-risk/access-point/1

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Money Advice

Debt Counseling Helpline

Christians Against Poverty UK Money Advice Scotland T: 0800 328 0006 - Debt Helpline T: 0141 572 0237 Open: Mon to Thurs: 9.30am - 5.00pm E: [email protected] Fri: 9.30am - 3.30pm W: www.moneyadvicescotland.org.uk/ W: https://capuk.org/

National Debt Helpline Income Maximisation T: 0808 808 4000 Money Talk Team - Citizens Advice Open: Mon - Fri: 9.00 am - 8.00pm T: 0800 085 7145 W: https://www.nationaldebtline.org/S/Pages/ W: https://moneytalkteam.org.uk/ default.aspx

Money/Advice Energy Advice CHAI - Community Help Additional emergency credit and Advice Initiative for pre-payment meters T: 0131 442 100 - Telephone appointments T: British Gas: 0330 100 0303 T: 0131 442 1009 - Advice line, for advice on Housing, welfare T: EDF Energy: 0800 269 450 benefits, debt/money, employability. T: EON: 0345 052 0000 E: [email protected] T: Npower: 0800 073 3000 Open: The office is closed but staff are available to T: Scottish Power: 0800 027 0072 provide advice and information over the phone. W: www.chaiedinburgh.org.uk Changeworks - Fuel poverty services T: 0131 555 4010 E: [email protected] W: https://www.changeworks.org.uk/ FB: https://www.facebook.com/changeworksUK

Home Energy Scotland T: 0808 808 2282 Open: Mon - Fri: 8.00 am - 8.00 pm; Sat: 9.00am - 5.00pm W: http://www.homeenergyscotland.org

Financial Support

TURN TO US - Edinburgh Trust Fund E: [email protected] W: https://www.turn2us.org.uk/get-support/Turn2us-Funds/ Edinburgh-Trust FB: https://www.facebook.com/turn2us Tw: https://twitter.com/turn2us_org Inst: https://www.instagram.com/turn2us_org/ YT: https://www.youtube.com/user/Turn2us

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Money Advice

Scottish Welfare Funds Team (SWFT ) Welfare Benefits E: [email protected] W: https://www.edinburgh.gov.uk/benefits-grants/scottish- City of Edinburgh welfare-fund Discretionary Housing Payments (DHP) T: 0800 0147299 - Freephone T: 0131 608 1111 - For Help* Universal Credit - Helplines (*Helpline - Mon-Thurs: 10.00am - 4.00pm T: 0800 328 5644 and Fri 10.00am - 3.00pm Text: 0800 328 1344 W: https://www.edinburgh.gov.uk/dhp Relay UK (if you cannot hear or speak on the phone): 18001 then 0800 328 5644 Open: Mon to Fri: 8am to 6pm City of Edinburgh W: https://www.gov.uk/universal-credit/contactuniversal- Social Work Payments credit T: 0131 200 2324 - Social Care Direct* T: 0131 529 7438 - The Access Point (if homeless) T: 0800 731 6969 - Out of office hours, call the Out of Hours Social Work service (emergencies only) Open*: Mon - Thurs: 8.30am - 5.00pm, Fri: 8.30am - 3.55pm

Department of Work and Pensions (DWP) Funeral Support Payment T: 0800 731 0469 - Bereavement Service helpline Open: Mon-Fri: 08.00am - 06.00pm W: http://www.gov.uk/funeral-payments

Department of Work and Pensions (DWP) Hardship payments T: 0800 169 0310 - Hardship payments

Department of Work and Pensions (DWP) Severe Hardship payments T: 0800 055 6688 - Severe Hardship Payments

Social Security Scotland Best Start Grant and Best Start Foods T: 0800 182 2222 Open: Mon - Fri: 8.00am - 6.00pm W: https://www.mygov.scot/best-start-grant-best-start-foods/

Funded early learning and childcare W: https://www.mygov.scot/childcare-costs-help/funded-early- learning-and-childcare/ W: https://www.edinburgh.gov.uk/earlyyears

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Money Advice

Welfare Benefits Advice Services

Advice Shop T: 0131 200 2360 E: [email protected] Helpline open: Mon, Wed and Thurs: 8.30am to 4.30pm; Tues: 10am to 4.30pm; Fri: 8.30am to 3.30pm W: www.edinburgh.gov.uk/adviceshop

Citizens Advice ( CABE) Due to COVID-19 ,Citizens Advice Edinburgh are now operating a telephone only advice service, until the restrictions on social distancing and self isolation are lifted. In the meantime we will be providing telephone helpline between 09:30 and 16:30 Monday to Friday delivered by our local advisers in Edinburgh Please call: 0131 510 5510 or go to: https://www.citizensadviceedinburgh.org.uk/get-advice

Granton Information Centre (GIC) GIC is currently closed to the public because of COVID-19, if you require a foodbank voucher, please phone GIC on: T: 0131 551 2459 T: 0131 552 0458 E: [email protected] W: www.gic.org.uk

Income Advice Team (City of Edinburgh Council Tenants only) T: 0131 529 7463

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Substance Misuse

Alcohol Dependency Recovery

Alcoholics Anonymous CGL (Change Grow Live) Edinburgh T: 0131 469 5044 T: 0800 917 7650 - Helpline Opening Hours: Monday, Tuesday, Thursday and Friday, 9.00 am - 6.00 E: aa-edinburgh.org.uk/contact-us/ pm, Wednesday 9.00 am - 2.00 pm and 3.00 pm - 6.00 - Webchat W: aa-edinburgh.org.uk/online-meetings/ W: https://www.changegrowlive.org/advice-info/coronavirus FB: https://www.facebook.com/changegrowlive Tw: https://twitter.com/changegrowlive Rowan Alba T: 0131 229 7554 E: rowanalba.org/contact North Edinburgh Drug and Alcohol Centre W: rowanalba.org T: 0131 629 4581 E: [email protected] FB: www.facebook/RowanalbaLtd W: http://www.nedac.co.uk/ Tw: twitter.com/rowanalba

Family Support Turning Point Scotland Al-Anon North East Edinburgh Recovery Service T: 0131 554 7516 T: 0800 0086 811 - Helpline E: [email protected] Opening Hours: Every day, 10.00 am – 10.00 pm, W: https://www.turningpointscotland.com/what-we-do/substance-mis- 365 days a year. use/edinburgh/ E: [email protected] FB: https://www.facebook.com/turningpointscotland W: www.al-anonuk.org.uk/ Tw: https://twitter.com/turningpointsco FB: www.facebook.com/AlAnonFamilyGroupsUK Tw: twitter.com/AlAnonukandEire Inst: www.instagram.com/alanonukandeire/

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