Apple Canada Inc. Getting Started with the Direct Corporate Customer Apple Store (“Corporate Apple Store”)

 Apple Canada Inc. Getting Started with the Direct Corporate Customer Apple Store (“Corporate Apple Store”)

This document has been prepared for distribution only to employees of Direct Corporate Customers who are authorized to access their Corporate Apple Store.

Note: This applies only to products purchased directly from Apple. Products purchased from Apple Authorized Resellers should be treated in accordance with the reseller’s requirements. Unless otherwise defined herein, capitalized terms used throughout this document have the meanings ascribed to them in the Direct Corporate Customer Terms and Conditions of Sale or defined therein. Prices shown in images are samples and do not reflect actual selling prices. Welcome

Welcome to Getting Started with the Direct Corporate Customer Apple Store (“Corporate Apple Store”), a look at Apple’s web-based order placement tool. The Corporate Apple Store has two levels of access: Authorized “Proposer” and Authorized “Purchaser.” An Authorized “Proposer” can: • create a proposal with any combination of Apple Product, Apple Configure To Order (“CTO”) Product, or non-Apple branded Product (third party product); • e-mail a proposal to a colleague or purchaser; • review the proposal for accuracy; and • submit the proposal to the Purchaser.

An Authorized “Purchaser” can: • create a proposal or order with any combination of Apple Product, Apple Configure To Order (“CTO”) Product, or non-Apple branded Product (third party product); • e-mail a proposal to a colleague; • review your proposals or those submitted by “Proposers” and create an order or add them to an existing order; • review an order you have created prior to submission to Apple; • submit an order to Apple for processing; and • review the status of an order submitted to Apple.

Technical requirements To access the Corporate Apple Store, you will require Internet access, a web browser (Netscape Navigator, Internet Explorer, version 4.0 or higher, or Safari) and a compatible printer should you wish to print any information for your files.

Apple Canada Inc. | February 2003 Page 2 Contents

Welcome Logging In Authorized Purchasers 4 Authorized Proposers 4 If your password does not work 5 If you forget or need to change your password 5

Authorized Proposers Home Page 6 Creating a Proposal for Apple Computer Products 7 Creating a Proposal for Products Other Than Computers 14 Retrieving Your Most Recent Saved Proposal 15 Reviewing All Your Saved Proposals 15

Authorized Purchasers Home Page 18 Creating a Proposal or Order for Apple Computer Products 20 Creating a Proposal or Order for Products Other Than Computers 29 Reviewing and Approving Proposals 30 Reviewing an Order 31

Tiles and Product Collections Product and Promotion Tiles 36 Special Product Collection Tiles 36 Apple-Branded and Third Party Software and Accessories 37 Other Special Links 38

Additional Information Terms and conditions / Privacy Policy 39 Locating an Authorized Apple Service Provider (AASP) 40 How to Contact Apple 40

Apple Canada Inc. | February 2003 Page 3 C H A P T E R

1 Logging In

Authorized Purchasers An authorized representative of your company will need to complete a Corporate Apple Store Access Form (“Access Form”) to obtain Purchaser Access(es). To obtain an Access Form, please contact your Apple Account Executive. All completed forms must be faxed to Apple Channel Operations at (905) 513-5793.

Your enrolment will take effect one (1) week after your Access Form is received and accepted by Apple. Apple will contact each enrolled Purchaser with a Corporate Apple Store user identification (“Apple ID”) and Password.

Before entering the Corporate Apple Store, authorized purchasers must enter their Apple ID and Password where indicated and click to go to the main menu of the Corporate Apple Store.

Authorized Proposers Proposers can enter the Corporate Apple Store without going through a login screen but will be required to enter their Apple ID and Password when a proposal is created or submitted to the purchaser by hitting the button.

Apple Canada Inc. | February 2003 Page 4 Ms. Jane Doe

Proposers who have not setup an Apple ID and Password may do so by clicking on:

Proposers will then be asked to create an Apple ID and Password by completing the Email address, Password, First Name, Last Name and Daytime Phone fields. This will be your permanent Apple ID and your initial Password (you will be asked to change your Password occasionally).

If your password does not work The password field is case-sensitive, please ensure that you enter it correctly. If you continue to experience difficulties, send an e-mail to [email protected].

If you forget or need to change your password For information regarding your password, send an e-mail to [email protected].

Apple Canada Inc. | February 2003 Page 5 C H A P T E R

2 Authorized Proposers

Home Page Below is a sample of a Business Store Home Page as seen by a Proposer. To view your To navigate to other Apple To view other Apple current proposal web sites Stores worldwide

To view your saved To locate an Apple proposals Service Provider

To view a To view your selection of Apple saved proposals and non-Apple To search for a branded software product products To view systems recommended for your organization To view a selection of Apple and non- Apple branded accessories To view products exclusive to your Apple Store To view pre- configured French Click on any of systems and Apple these product or software titles promo tiles to learn more about a product or Click on any of promotion these product or promo tiles to learn more about a product or promotion

To view the Apple Store To view Apple’s Terms and Conditions customer privacy policy

Apple Canada Inc. | February 2003 Page 6 From the Business Store Home Page you can: • select an Apple or non-Apple branded product; • navigate to other Apple web sites including the Corporate and Support sites; • look up an existing or current proposal; • link to the Apple Resource Locator (to obtain information on Authorized Service Providers); • view information about featured products and Apple promotions; and • view the Apple Store’s Terms and Conditions as well as Apple’s Privacy Policy. As discussed on the Welcome page, an Authorized “Proposer” can: • create a proposal with any combination of Apple Product, Apple Configure To Order (“CTO”) Product, or non-Apple branded Product (third party product); • e-mail a proposal to a colleague or purchaser; • review the proposal for accuracy; and • submit the proposal to the Purchaser.

Creating a Proposal for Apple Computer Products 1. Select the type of computer by clicking on its image.

Apple Canada Inc. | February 2003 Page 7 2. Select the base model of your computer by clicking the button of your preferred model.

Click here to view special products or featured products and promotions

3. If you want just a base model, click . If you want to customize a computer to your specification or require a French keyboard/Operating System, select the configuration from each applicable drop-down menu then click to update the Summary and Subtotal of your computer configuration. Then Click to proceed to the Add-on Page.

The Summary and Subtotal is updated each time you select a custom option and hit the update button

Click the arrow to learn Configure your more about computer using the each option drop-down menus. and download data sheets if available.

Apple Canada Inc. | February 2003 Page 8 Note: If you require a French keyboard and Macintosh Operating System, remember to select the French Canadian Keyboard and Mac OS Language option

Choose your preferred language for the Mac OS and keyboard.

4. To add software or an accessory, or to take advantage of a Special Offer, simply click on the button for that product. Then click to proceed to the Review your Proposal Page.

Apple Canada Inc. | February 2003 Page 9 5. On the Review your Proposal page, you can: • review the contents of your Shopping Cart; • increase the quantity of an item in your Shopping Cart; or • remove an item from your Shopping Cart. Note: If you increase the quantity of an item, press return or click .

Important: Estimated Ship times provide an estimated amount of time that your order can ship from Apple’s warehouse after your order passes This is your the credit review process. Shopping Cart It does not include the transit time from Apple’s warehouse to your location.

6. At this point, you can click on:

• - this will take you back to the Home Page and you can shop for more items to add to your Shopping Cart

• - this will allow you to save this as a proposal that you can retrieve for review or submission at a later time • - this will allow you to finalize and submit your proposal to your Purchaser

Apple Canada Inc. | February 2003 Page 10 7-A. If you decide to , you will be asked to log in.

Ms. Jane Doe

Proposers who have not setup an Apple ID and Password may do so by clicking on:

Apple Canada Inc. | February 2003 Page 11 After logging in, your proposal will be saved and a web proposal number is assigned.

This button will take you This button will allow you This button will take to the Home Page to enter email addresses you to the Shopping to send proposal Cart page

7-B. If you decide to , you will also be asked to log in (refer to 7-A for details). The Proposal Information page will then appear. On this page you can:

• designate the e-mail address(es) where you would like the proposal information to be e-mailed; • include any comments that you would like to include in the proposal e-mail; or • enter a promotion savings claim code or “e-Coupon.”

Apple Canada Inc. | February 2003 Page 12 Enter the e-mail addresses where you would like the proposal information to be e-mailed

Enter any comments that you would like to include in the proposal e-mail

Enter any promotional e-coupons that you may have. If there is an instant savings promotion already running, this field will be automatically filled. Refer to your e- Coupon terms and conditions for details.

8. To complete the proposal, click . The Proposal confirmation page will appear and a Web proposal number is assigned.

This button will take you back to the Home Page

Apple Canada Inc. | February 2003 Page 13 Creating a Proposal for Products Other Than Computers You can access non-computer products and add them to your shopping cart in many ways: • selecting Category links and clicking the buttons beside the product;

• clicking a product learn more link and clicking the button on the Learn More; or

• clicking product tiles and clicking the button on the Learn More;

• clicking a special collection tile and clicking the button beside the product; and

Apple Canada Inc. | February 2003 Page 14 • clicking the button beside the product listed on a “Step 3” Page.

Retrieving Your Most Recent Saved Proposal You can retrieve your most recent Saved Proposal On the Apple Store Home Page.

To view the most recent Proposal you created, click either of these links

Clicking on either will take you to the Shopping Cart of your most recent Proposal.

Reviewing All Your Saved Proposals

You can view all your Saved Proposals by clicking the Saved Proposals link on the Home Page.

This will take you to a Page that lists all your Saved Proposals.

Apple Canada Inc. | February 2003 Page 15 Clicking the Continue button beside the Proposal will automatically place the Proposal in the Shopping Cart Page

Clicking on the Proposal Number will take you to the Review Saved Proposal Page where you can either delete, e-mail, or submit your Proposal.

Tips Promotional discounts Only promotional discounts provided to you in a promotional communication from Apple are applicable. From time to time, this field may be automatically populated if there is an instant savings promotion running on your Apple Store. In this case, another Promotional Savings Code or e-Coupon cannot be combined with the instant savings. Please refer to each promotion’s terms and conditions for details.

Apple Canada Inc. | February 2003 Page 16 PDF documents If you’re using Mac OS X, the Preview application will automatically open PDF documents. Under Mac OS 9 or earlier, you will need the Adobe Acrobat Reader.

Your session automatically times out To protect your account, the Corporate Apple Store will automatically end your session after a prolonged period of inactivity. Should you attempt to continue after this period has ended, you will be returned to the Reseller Validation page. Please note that any information you had changed on the page you were viewing prior to the expiration of your session will have been lost.

Apple Canada Inc. | February 2003 Page 17 C H A P T E R

3 Authorized Purchasers Home Page To access the Apple Store as an Authorized Purchaser, an authorized representative of your company will need to complete a Corporate Apple Store Access Form (“Access Form”) to obtain Purchaser Access(es). Please refer to Chapter 1 for details. Below is a sample of a Business Store Home Page as seen by a Purchaser. The Proposer and a Purchaser Home Pages are identical except a Purchaser Home Page has two additional links at the bottom—“Look Up a Proposal” and “Review Your Order Status.”

Canada Business Test

Apple Canada Inc. | February 2003 Page 18 From the Business Store Home Page you can: • select an Apple or non-Apple branded product; • navigate to other Apple web sites including the Corporate and Support sites; These are common to both Proposer and • look up an existing or current proposal; Purchaser Home Pages • link to the Apple Resource Locator (to obtain information on Authorized Service Providers); • view information about featured products and Apple promotions; • view the Apple Store’s Terms and Conditions as well as Apple’s Privacy Policy; • lookup a Proposal that an Authorized Proposer has submitted; and • review the status of orders that have been placed.

As discussed on the Welcome page, an Authorized “Purchaser” can: • create a proposal or order with any combination of Apple Product, Apple Configure To Order (“CTO”) Product, or non-Apple branded Product (third party product); • e-mail a proposal to a colleague; • review your proposals or those submitted by “Proposers” and create an order or add them to an existing order; • review an order you have created prior to submission to Apple; • submit an order to Apple for processing; and • review the status of an order submitted to Apple.

Apple Canada Inc. | February 2003 Page 19 Creating a Proposal or Order for Apple Computer Products 1. Select the type of computer by clicking on its image.

2. Select the base model of your computer by clicking the button of your preferred model.

Click here to view special products or featured products and promotions

Apple Canada Inc. | February 2003 Page 20 3. If you want just a base model, click . If you want to customize a computer to your specification or require a French keyboard/Operating System, select the configuration from each applicable drop-down menu then click to update the Summary and Subtotal of your computer configuration. Then Click to proceed to the Add-on Page.

The Summary and Subtotal is updated each time you select a custom option and hit the update button

Click the arrow to learn Configure your more about computer using the each option drop-down menus. and download data sheets if available.

Note: If you require a French keyboard and Macintosh Operating System, remember to select the French Canadian Keyboard and Mac OS Language option

Choose your preferred language for the Mac OS and keyboard.

Apple Canada Inc. | February 2003 Page 21 4. To add software or an accessory, or to take advantage of a Special Offer, simply click on the button for that product. Then click to proceed to the Review your Order Page.

Apple Canada Inc. | February 2003 Page 22 5. On the Review your Order Page, you can: • review the contents of your Shopping Cart; • increase the quantity of an item in your Shopping Cart; or • remove an item from your Shopping Cart. Note: If you increase the quantity of an item, press return or click .

Important: Estimated Ship times provide an estimated amount of time that your order can ship from Apple’s warehouse after your order passes the credit review process. This is your It does not include the Shopping Cart transit time from Apple’s warehouse to your location.

6. At this point, you can click on:

• - this will take you back to the Home Page and you can shop for more items to add to your Shopping Cart

• - this will allow you to save this as a proposal that you can retrieve for review or at a later time (refer to Steps 7-B & 8 in the Authorized Proposer Section, Page 12-13) • - this will allow you to finalize and submit your order to Apple Canada Inc.

Apple Canada Inc. | February 2003 Page 23 7-A. If you decide to , follow Steps 8 to 9 of the Authorized Proposer section (page 13-14). 7-B. If you decide to , you will be asked to enter your SAP Customer Number and then you will be taken to the Shipping, Payment and Billing Info Page where you can make appropriate selections.

Select shipping method (FedEx service is available at an additional cost)

Important: As a security measure, orders with duplicate PO#s are held. To avoid delays, To place order on ensure you use a unique PO# for each order. your Apple terms If you need to use the same PO#, please add account, enter an “A, B, C, etc.” after the PO#. your P.O.#.

To pay by credit card, select card type, enter credit card# and select expiration month and year.

Enter any promo e-coupon that you have here. If an instant savings promo is already running, this field will be automatically filled. Refer to your e-Coupon terms and conditions for details. Enter promo e-coupon here. If an instant savings promo is running, this field is automatically filled. Refer to your e-Coupon terms and conditions123456 for details. Billing information is 123 MAIN STREET Canada Business TEST automatically entered. Verify that it is accurate.

Apple Canada Inc. | February 2003 Page 24 Select shipping address from list of that you have submitted to Apple Canada. CANADA TEST SHIP ADDRESS 123 MAIN STREET

If the shipping address is to an address not listed above, enter shipping information in these fields. Note: Orders can be shipped only to addresses in Canada. Please refer to the Terms and Conditions of Sale for details.

Enter comments such as special order handling instructions in these fields. Apple’s Sales Support team will review these comments.

Apple Canada Inc. | February 2003 Page 25 8. Click to proceed to the Verification Page.

Important: Estimated Ship times provide an estimated amount of time that your order can ship CANADA BUSINESS TEST CANADA BUSINESS TEST from Apple’s warehouse 123456 123 MAIN STREET after your order passes Internal Canada User MONTREAL, QC H2H 2R7 the credit review process. 123 MAIN STREET It does not include the transit time from Apple’s warehouse to your location.

Apple Canada Inc. | February 2003 Page 26 9. Click to finalize and place your order. A web order number is assigned and an order summary is shown.

Internal Canada User CANADA BUSINESS TEST 123 MAIN STREET 123 MAIN STREET Important: Estimated Ship times provide an estimated amount of time that your order can ship from Apple’s warehouse after your order passes the credit review process. It does not include the transit time from Apple’s warehouse to your location.

Apple Canada Inc. | February 2003 Page 27 Creating a Proposal or Order for Products Other Than Computers You can access non-computer products and add them to your shopping cart in many ways: • selecting Category links and clicking the buttons beside the product;

• clicking a product learn more link and clicking the button on the Learn More; or

• clicking product tiles and clicking the button on the Learn More;

• clicking a special collection tile and clicking the button beside the product; and

Apple Canada Inc. | February 2003 Page 28 • clicking the button beside the product listed on a “Step 3” Page.

Reviewing and Approving Proposals 1. Once a proposal has been submitted or saved for later retrieval, a Purchaser can review the proposal and submit for final ordering. This is done by clicking on the link on the Main Menu.

Click here to review a proposal submitted for approval and submit it as an order to Apple.

2. On the Review Proposals page, you can view proposals submitted to you by a Proposer by entering the Proposer’s Last Name and Web Proposal Number.

Apple Canada Inc. | February 2003 Page 29 3. The Proposal Information will be displayed. At this point, you can either: • - if you do not want to act on this proposal at this time • - if everything is acceptable; clicking this button will add the items on the proposal to your Shopping Cart and the Review Your Order page will be displayed.

Reviewing an Order 1. If you have already submitted an order to Apple for processing and want to review its status, click the link on the Main Menu.

Click here to review the status of an order already submitted to Apple for processing.

Apple Canada Inc. | February 2003 Page 30 2. You will be asked to enter your Customer Number.

3. You will be asked to enter your Customer Number and the Search Page will appear. CANADA BUSINESS TEST 123456

Apple Canada Inc. | February 2003 Page 31 4. You can search for an order using the following criteria: • by Order, Shipped or Requested Delivery Date • by Status of an Order

• by Apple Part Number • by P.O. number

5. Orders will then be summarized on a list based on the criteria you have specified.

Indicates the last time the Order Status site was updated. Orders you just CANADA BUSINESS TEST entered will not show up immediately; allow 5-10 minutes for orders to be 123456 added.

To change the sorting of orders, click on the column header you want to sort by. Click on Details button to view details for the order.

Apple Canada Inc. | February 2003 Page 32 6. To view details of an order, click on beside the order. Details by line item will be displayed, including the shipping tracking number for items that have shipped.

CANADA BUSINESS TEST 123456

CANADA BIZ TEST 123 MAIN ST

7. To change or cancel an order that has not been shipped or sent to Production (in the case of custom configured computers), contact Apple Sales Support at 905.513.5781 or 1.866.257.5781 between 8:30am and 7:30pm EST.

Apple Canada Inc. | February 2003 Page 33 Tips

Subtotal Please note that the subtotal does not include any rebates or applicable sales tax. These will be reflected in the e-mail confirmation you will receive from the Corporate Apple Store once your order has been placed.

Estimate Ship Times (“Est Ship”) Estimated Ship times on your Shopping Cart provide an estimated amount of time that your order can ship from Apple’s warehouse after your order passes the credit review process. It does not include the transit time from Apple’s warehouse to your location.

Your payment options You will be able to purchase Apple Product using the payment method approved by Apple.

Purchase Order Numbers As a security measure, orders with duplicate Purchase Order Numbers (PO#s) are automatically placed on hold status. To avoid delays, please ensure you use a unique PO# for each order. If you need to use the same PO#, please add an “A, B, C, etc.” after the PO#.

Communicating special instructions using the Comments Section The Comments section on the Shipping Info page was designed for special instructions and any other information that Apple must know when processing your order. Note: Populating this field will automatically place your order on a review hold status until the special instructions can be assessed and implemented.

Order Status If you have just entered an order, it will not immediately appear on the Order Status page as it takes several minutes for the online Apple Store to interface with Apple’s internal order entry system. If you would like to view an order you have just entered, please wait 5 to 10 minutes before searching for it on the Order Status site.

Technical specifications To download technical specifications for Apple Products, click the arrow located next to most Apple Products.

Apple Canada Inc. | February 2003 Page 34 C H A P T E R

4 Tiles and Product Collections

The Home Page is a dynamic page—tiles are constantly updated to reflect the latest and greatest product and promotion offerings.

Product and Promotion Tiles New product and promotion offerings are usually featured on the left and right columns by placing a tile that links to a product Learn More or a promo information page. Tiles are also placed on other pages on the Store, usually on Step 2, Step 3 and Review Your Order Pages.

Product Learn More

Product Tile

Promo Tile

Apple Canada Inc. | February 2003 Page 35 Promo Info Page

Special Product Collection Tiles In order to showcase a group of related products, Special Product Collections have been created that are accessible through the Special Product Collection tiles. Here are a couple of examples:

Clicking this tile takes you to the collection shown on your right.

Apple Canada Inc. | February 2003 Page 36 Clicking this tile takes you to the collection shown on your left.

Apple-Branded and Third Party Software and Accessories For your convenience, the Apple Store carries a selection of popular software and accessories. These products can be accessed through Home Page links or through Add-on collections on the Step 3 Page of the computer ordering pages.

Apple Canada Inc. | February 2003 Page 37 Note: Products sold through the Apple Store that do not bear the Apple Brand name are serviced and supported exclusively by their manufacturers in accordance with terms and conditions packaged with the products. Apple's Limited Warranty does not apply to products that are not Apple-branded, even if packaged or sold with Apple products. Please contact the manufacturer directly for technical support and customer service.

Other Special Links From time to time, Apple may introduce a special product or service offering. To access these items, tiles will be placed on the Home Page or other pages on the Store, usually on Step 2, Step 3 and Review Your Order Pages. Here are a couple of examples:

Apple Instant Loan This tile will take you to the Apple Instant Loan Information Page.

Mac OS 9 Boot Supported Power Mac Systems This tile will take you to the computer configuration pages specifically for Power Mac systems that still support Mac OS 9.

Tips Downloading promotion mail-in rebate forms Mail-in rebate forms can be obtained on the promotion information pages or at www.apple.com/ca/promo. Please refer to each promotion’s terms and conditions for details.

PDF documents If you’re using Mac OS X, the Preview application will automatically open PDF documents. Under Mac OS 9 or earlier, you will need the free Adobe Acrobat Reader.

Apple Canada Inc. | February 2003 Page 38 C H A P T E R

5 Additional Information

Terms and conditions / Privacy Policy By submitting the Access Form and by placing orders, you agree to the terms and conditions of your Agreement in effect between you and Apple as well as the Terms and Conditions posted on the Corporate Apple Store at the time the order is placed. You can find the terms and conditions of the Corporate Apple Store as well as Apple’s Privacy Policy by clicking on the links at the bottom of each page and selecting the Terms and Conditions that applies to your organization.

Apple Canada Inc. | February 2003 Page 39 Locating an Authorized Apple Service Provider (AASP) To locate an Authorized Apple Service Provider in your area, click the Help link located at the top of every page and click on .

How to Contact Apple Sales Support Organization | (905) 513-5781 or 1-866-257-5781 (toll-free) • issues with your order • order changes or cancellations • shipment and tracking questions • returns requests

Apple Channel Operations | (905) 513-5620 | [email protected] • initial purchaser access enrolment • enrolment updates

Channel Enrolment | [email protected] • password reset

Apple Canada Inc. | February 2003 Page 40