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Telecom Regulatory Authority of India The Indian Telecom Services Performance Indicators October - December, 2013 New Delhi, India 28th April, 2014 Mahanagar Doorsanchar Bhawan, Jawahar Lal Nehru Marg, New Delhi-110002 Tel: +91-11- 23230752, Fax: +91-11- 23236650 Website: www.trai.gov.in Disclaimer The Information and Statistics contained in this report are derived from variety of sources, but are mainly reliant on data obtained from Service Providers. This report does not constitute commercial or other advice. No warranty, representation or undertaking of any kind, express or implied, is given in relation to the information and statistics contained in this report. Table of Contents Snapshot ......................................................................................................... i Trends at a Glance ........................................................................................... x Introduction ................................................................................................. xiii Chapter 1 : ...................................................................................................... 1 Subscription Data ............................................................................................ 1 Section A : Access Service - An Overview .......................................................... 2 Section B : Wireless Service ........................................................................... 10 Section C : Wireline Service ........................................................................... 18 Section D : Internet Service ............................................................................ 25 Chapter 2 : Revenue and Usage ...................................................................... 37 Section A: GSM Service .................................................................................. 38 Section B: CDMA - Full Mobility Service ......................................................... 46 Chapter 3 : Financial Data of Telecom Service Sector .................................... 53 Chapter 4 : Quality of Service (QoS) ............................................................... 58 Section A: Quality of Service Performance of Wireless Service Providers .......... 59 Section B: Quality of Service Performance of Wireline Service Providers .......... 68 Section C: Quality of Service Performance of Broadband Service .................... 72 Chapter 5 : Performance of Cable TV, DTH and Radio Broadcasting Services.. 75 Annexures ..................................................................................................... 81 Annexure 1.1: Licensed Cellular (GSM & CDMA) Service Providers ....................... 82 Annexure 1.2: Wireless Subscriber Base .......................................................................... 83 Annexure 1.3: Wireline Subscriber Base .......................................................................... 86 Annexure 1.4: Service Area and Operator wise details of PCOs ............................... 88 Annexure 1.5: Service Provider wise details of Village Public Telephones ............ 91 Annexure 1.6: List of Internet Service Providers Providing Internet Telephony Service ............................................................................................................. 99 Annexure 1.7 : Internet Service Provider(ISP) wise Internet Subscriber base (except subscribers accessing internet by mobile devices) ............ 94 Annexure 1.8: Service Area wise PMRTS subscriber Base ....................................... 100 Annexure 2.1: GSM Service - Service Area wise Statistics for QE Dec-13 .......... 101 Annexure 2.2: CDMA Full Mobility Service - Service Area wise Statistics for QE Dec-13 ........................................................................................................... 102 Annexure 4.1: Performance of QoS Parameters for Cellular Mobile 2G Service 103 Annexure 4.2: Performance of QoS Parameters for Cellular Mobile 3G Service 108 Annexure 4.3: Performance of QoS Parameters for Basic (Wire-line) Service .... 110 Annexure 4.4: Quality of Service Performance of Broadband Service Providers 113 Annexure 5.1: A-la-carte rates of pay channels for non-CAS areas, as reported to TRAI by the respective Broadcasters .................................................. 116 Annexure 5.2: List of operational private FM Radio Stations in India .................. 121 Annexure 5.3: List of applicants who have been granted DTH License ............... 129 Annexure 5.4: List of permitted teleports at various locations in India ............... 130 Index of Tables & Charts ....................................................................... 135 Snapshot (Data As on 31st December, 2013) Telecom Subscribers (Wireless +Wireline) Total Subscribers 915.19 Million % change over the previous quarter 1.70% Urban Subscribers 549.40 Million Rural Subscribers 365.79 Million Market share of Private Operators 86.63% Market share of PSU Operators 13.37% Teledensity 74.02 Urban Teledensity 144.95 Rural Teledensity 42.67 Wireless Subscribers Total Wireless Subscribers 886.30 Million % change over the previous quarter 1.81% Urban Subscribers 526.63 Million Rural Subscribers 359.67 Million GSM Subscribers 824.06 Million CDMA Subscribers 62.24 Million Market share of Private Operators 88.73% Market share of PSU Operators 11.27% Teledensity 71.69 Urban Teledensity 138.94 Rural Teledensity 41.95 Wireline Subscribers Total Wireline Subscribers 28.89 Million % change over the previous quarter -1.33% Urban Subscribers 22.77 Million Rural Subscribers 6.12 Million Market share of Private Operators 22.21% Market share of PSU Operators 77.79% Teledensity 2.34 Urban Teledensity 6.01 Rural Teledensity 0.71 Village Public Telephones (VPT) 0.59 Million Public Call Office (PCO) 1.02 Million i Internet / Broadband Subscribers Total Internet Subscribers 238.71 Million Narrowband subscribers 183.51 Million Broadband subscribers 55.20 million Wired Internet Subscribers 18.33 Million Wireless Internet Subscribers 220.38 Million Broadcasting & Cable Services No. of private satellite TV channels registered with Ministry of I&B 782 Number of private FM Radio Stations 242 Registered DTH Subscribers 62.97 Million Active DTH Subscribers 35.81 Million Telecom Financial Data (for the QE Dec-13) Gross Revenue(GR) during the quarter ` 58385 Crore % change in GR over the previous quarter 1.62% Adjusted Gross Revenue (AGR) during the quarter `39575 Crore % change in AGR over the previous quarter 1.97% Share of Public sector undertaking's in Access AGR 12.36% Monthly Average Revenue Per User (ARPU) for Access Services `116 Revenue & Usage Parameters (for the QE Dec-13) Monthly ARPU GSM Full Mobility Service ` 112 Monthly ARPU CDMA Full Mobility Service ` 80 Minutes of Usage (MOU) per subscriber per month GSM Full 379 Minutes Mobility Service Minutes of Usage (MOU) per subscriber per month CDMA Full 230 Minutes Mobility Service Minutes of Usage for Internet Telephony 319 Million Data Usage of Mobile Users (for the QE Dec-13) Data Usage per subscriber per month - GSM 50.70 MB Data Usage per subscriber per month - CDMA 175.90 MB Data Usage per subscriber per month – Total(GSM+CDMA) 59.62 MB ii Executive Summary 1. The number of telephone subscribers in India increased from 899.86 million at the end of Sep-13 to 915.19 million at the end of Dec-13, registering a growth of 1.70% over the previous quarter. This reflects year-on-year (Y-O-Y) growth of 2.20% over the same quarter of last year. The overall Tele-density in India increased from 73.01 as on 30th September, 2013 to 74.02 as on 31st December, 2013. Trends in Telephone subscribers and Teledensity in India 2. Subscription in Urban Areas increased from 543.18 million at the end of Sep-13 to 549.40 million at the end of Dec-13, and Urban Tele-density also increased from 144.02 to 144.95. Rural subscription increased from 356.68 million to 365.79 million, and Rural Tele-density also increased from 41.70 to 42.67. 3. Share of subscription in Rural areas out of total subscription increased from 39.64% at the end of Sep-13 to 39.97% at the end of Dec-13. iii Composition of Telephone Subscribers 4. With a net addition of 15.33 million subscribers during the quarter, total wireless(GSM+CDMA) subscriber base increased from 870.58 million at the end of Sep-13 to 886.30 million at the end of Dec-13, registering a growth rate of 1.81% over the previous quarter. The year-on-year (Y-O-Y) growth rate of Wireless subscribers for Dec-13 is 2.50%. Wireless Tele-density increased from 70.63 at the end of Sep-13 to 71.69 at the end of Dec-13. 5. Wireline subscriber base further declined from 29.28 million at the end of Sep-13 to 28.89 million at the end of Dec-13, registering a decline of 1.33%. Wireline Tele-density also declined from 2.38 at the end of Sep-13 to 2.34 at the end of Dec-13. 6. Total number of Internet subscribers is 238.71 million at the end of Dec-13. Out of which Wired Internet subscribers are 18.33 million and Wireless Internet subscribers are 220.38 million. iv Composition of internet subscription 7. Number of Broadband subscribers (as per revised definition i.e. minimum speed of 512 kbps) is 55.20 million and the number of Narrowband subscribers is 183.51 million at the end of Dec-13. 8. Monthly Average Revenue Per User (ARPU) for GSM service increased by 2.62%, from `109 in QE Sep-13 to `112 in QE Dec- 13, whereas Y-O-Y increase of 14.06%. Prepaid ARPU per month increased from `95 in

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