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Telecom Regulatory Authority of India The Indian Telecom Services Performance Indicators January - March, 2014 New Delhi, India 30th July, 2014 Mahanagar Doorsanchar Bhawan, Jawahar Lal Nehru Marg, New Delhi-110002 Tel: +91-11- 23230752, Fax: +91-11- 23236650 Website: www.trai.gov.in Disclaimer The Information and Statistics contained in this report are derived from variety of sources, but are mainly reliant on data obtained from Service Providers. This report does not constitute commercial or other advice. No warranty, representation or undertaking of any kind, express or implied, is given in relation to the information and statistics contained in this report. Table of Contents Snapshot ......................................................................................................... i Trends at a Glance .......................................................................................... xi Introduction ................................................................................................. xiv Chapter 1 : ...................................................................................................... 1 Subscription Data ............................................................................................ 1 Section A : Access Service - An Overview .......................................................... 2 Section B : Wireless Service ........................................................................... 11 Section C : Wireline Service ........................................................................... 22 Section D : Internet Service ............................................................................ 30 Chapter 2 : Revenue and Usage ...................................................................... 43 Section A: GSM Service .................................................................................. 44 Section B: CDMA - Full Mobility Service ......................................................... 53 Chapter 3 : Financial Data of Telecom Service Sector .................................... 61 Chapter 4 : Quality of Service (QoS) ............................................................... 66 Section A: Quality of Service Performance of Wireless Service Providers .......... 67 Section B: Quality of Service Performance of Wireline Service Providers .......... 78 Section C: Quality of Service Performance of Broadband Service .................... 81 Chapter 5 : Performance of Cable TV, DTH and Radio Broadcasting Services.. 85 Annexures ..................................................................................................... 91 Annexure 1.1: Licensed Cellular (GSM & CDMA) Service Providers ....................... 92 Annexure 1.2: Wireless Subscriber Base .......................................................................... 93 Annexure 1.3: Wireline Subscriber Base .......................................................................... 96 Annexure 1.4: Service Area and Operator wise details of PCOs ............................... 98 Annexure 1.5: Service Provider wise details of Village Public Telephones .......... 101 Annexure 1.6: List of Internet Service Providers Providing Internet Telephony Service ........................................................................................................... 108 Annexure 1.7 : Internet Service Provider(ISP) wise Internet Subscriber base (except subscribers accessing internet by mobile devices) .......... 104 Annexure 1.8: Service Area wise PMRTS subscriber Base ....................................... 109 Annexure 2.1: GSM Service - Service Area wise Statistics for QE Mar-14 .......... 110 Annexure 2.2: CDMA Full Mobility Service - Service Area wise Statistics for QE Mar-14 ........................................................................................................... 111 Annexure 4.1: Performance of QoS Parameters for Cellular Mobile 2G Service 112 Annexure 4.2: Performance of QoS Parameters for Cellular Mobile 3G Service 118 Annexure 4.3: Performance of QoS Parameters for Basic (Wire-line) Service .... 121 Annexure 4.4: Quality of Service Performance of Broadband Service Providers 125 Annexure 5.1: A-la-carte rates of pay channels for non-CAS areas, as reported to TRAI by the respective Broadcasters .................................................. 127 Annexure 5.2: List of operational private FM Radio Stations in India .................. 132 Annexure 5.3: List of applicants who have been granted DTH License ............... 140 Annexure 5.4: List of permitted teleports at various locations in India ............... 141 Index of Tables & Charts ....................................................................... 146 Snapshot (Data As on 31st March, 2014) Telecom Subscribers (Wireless +Wireline) Total Subscribers 933.01 Million % change over the previous quarter 1.95% Urban Subscribers 555.28 Million Rural Subscribers 377.73 Million Market share of Private Operators 87.13% Market share of PSU Operators 12.87% Teledensity 75.23 Urban Teledensity 145.78 Rural Teledensity 43.96 Wireless Subscribers Total Wireless Subscribers 904.51 Million % change over the previous quarter 2.05% Urban Subscribers 532.73 Million Rural Subscribers 371.78 Million GSM Subscribers 847.41 Million CDMA Subscribers 57.10 Million Market share of Private Operators 89.16% Market share of PSU Operators 10.84% Teledensity 72.94 Urban Teledensity 139.86 Rural Teledensity 43.27 Wireline Subscribers Total Wireline Subscribers 28.50 Million % change over the previous quarter -1.37% Urban Subscribers 22.54 Million Rural Subscribers 5.96 Million Market share of Private Operators 22.70% Market share of PSU Operators 77.30% Teledensity 2.30 Urban Teledensity 5.92 Rural Teledensity 0.69 No. of Village Public Telephones (VPT) 588,912 No. of Public Call Office (PCO) 956,988 i Internet / Broadband Subscribers Total Internet Subscribers 251.59 Million Narrowband subscribers 190.72 Million Broadband subscribers 60.87 million Wired Internet Subscribers 18.50 Million Wireless Internet Subscribers 233.09 Million Broadcasting & Cable Services No. of private satellite TV channels registered with Ministry of I&B 793 Number of private FM Radio Stations 242 Registered DTH Subscribers 64.82 Million Active DTH Subscribers 37.19 Million Telecom Financial Data (QE Mar-14) Gross Revenue(GR) during the quarter ` 60716 Crore % change in GR over the previous quarter 3.99% Adjusted Gross Revenue (AGR) during the quarter `41016 Crore % change in AGR over the previous quarter 3.64% Share of Public sector undertaking's in Access AGR 12.72% Monthly Average Revenue Per User (ARPU) for Access Services `115 Revenue & Usage Parameters (QE Mar-14) Monthly ARPU GSM Full Mobility Service ` 113 Monthly ARPU CDMA Full Mobility Service ` 105 Minutes of Usage (MOU) per subscriber per month GSM Full 389 Minutes Mobility Service Minutes of Usage (MOU) per subscriber per month CDMA Full 275 Minutes Mobility Service Total Outgoing Minutes of Usage for Internet Telephony 251 Million Data Usage of Mobile Users (for the QE Mar-14) Data Usage per subscriber per month - GSM 53.94 MB Data Usage per subscriber per month - CDMA 176.24 MB Data Usage per subscriber per month – Total(GSM+CDMA) 61.66 MB ii Executive Summary 1. The number of telephone subscribers in India increased from 915.19 million at the end of Dec-13 to 933.01 million at the end of Mar-14, registering a growth of 1.95% over the previous quarter. This reflects year-on-year (Y-O-Y) growth of 3.90% over the same quarter of last year. The overall Tele-density in India increased from 74.02 as on 31st December, 2013 to 75.23 as on 31st March, 2014. Trends in Telephone subscribers and Teledensity in India 2. Subscription in Urban Areas increased from 549.40 million at the end of Dec-13 to 555.28 million at the end of Mar-14, and Urban Tele-density also increased from 144.95 to 145.78. Rural subscription increased from 365.79 million to 377.73 million, and Rural Tele-density also increased from 42.67 to 43.96. iii 3. Share of subscription in Rural areas out of total subscription increased from 39.97% at the end of Dec-13 to 40.49% at the end of Mar-14. Composition of Telephone Subscribers 4. With a net addition of 18.21 million subscribers during the quarter, total wireless(GSM+CDMA) subscriber base increased from 886.30 million at the end of Dec-13 to 904.51 million at the end of Mar-14, registering a growth rate of 2.05% over the previous quarter. The year-on-year (Y-O-Y) growth rate of Wireless subscribers for Mar-14 is 4.23%. 5. Wireless Tele-density increased from 71.69 at the end of Dec-13 to 72.94 at the end of Mar-14. iv 6. Wireline subscriber base further declined from 28.89 million at the end of Dec-13 to 28.50 million at the end of Mar-14, registering a decline of 1.37%. The year-on-year (Y-O-Y) decline rate of Wireline subscribers for Mar-14 is 5.68%. 7. Wireline Tele-density declined from 2.34 at the end of Dec-13 to 2.30 at the end of Mar-14. 8. Total number of Internet subscribers has increased from 238.71 million at the end of Dec-13 to 251.59 million at the end of Mar-14, there has been a quarterly growth of 5.40%. Out of which Wired Internet subscribers are 18.50 million and Wireless Internet subscribers are 233.09 million. Composition of internet subscription 9. Number of Broadband Internet subscribers increased from 55.20 million at the end of Dec-13 to 60.87 million at the end of Mar-14 with quarter growth of 10.28%. v 10. The number of Narrowband Internet subscribers increased