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Sustainability Report 2014

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Sustainability Report 2014 SUSTAINABILITY REPORT 2014 | SUSTAINABILITY REPORT 2014 Contents 7 8-9 10-11 12-15 16-19 20-31 32-36 37-43 About this Report Vision, Mission and Key Sustainability Sustainability Strategy and Message from Garanti in Brief Milestones Focusing on Values Highlights Policy the CEO – Ergun Özen Stakeholders → Key Facts → Garanti’s Sustainability- → Our Vision → Sustainability Strategy → Garanti Bank in Numbers Related Indicators → Key Stakeholder Groups and → Our Mission → Sustainability Policy → Group Structure Engagement Platforms → Our Strategy → Sustainability Principles → Corporate Profile → National and International → Our Core Values → Garanti’s Products and Memberships Services → Approach to Materiality → Garanti’s Integrated Subsidiaries 44-61 62-95 96-112 113-132 133-137 138-157 158-193 Focusing on Corporate Focusing on Customers Focusing on Managing Focusing on Human Focusing on Appendix GRI G4 Content through Sustainable Environmental Impact Resources Communities Index Sustainability → Appendix 1: Key Stakeholder Finance of Operations Governance → Human Resources and the → Garanti Bank’s Corporate Groups and Engagement → Board of Directors and → Importance of Customer → Environmental Policy Business Environment Social Responsibility Policy Platforms Senior Management Experience and Satisfaction → Garanti Bank’s Environmental → Equality of Opportunity and → Education → Appendix 2: Environmental → Committees → Segment - Specific Programs Management System Diversity → Supporting the Participation and Social Impact → Risk Management, Internal that Contribute to Sustainability → Supply Chain Management → Health, Safety & Well-Being of Disabled Individuals in Assessment Model (ESIAM) Audit and Control Functions → Financial Health and Inclusion → Climate Change → Child Care Social and Economic Life → Appendix 3: Sustainability → Disciplinary Committee → Renewable Energy Management at Garanti → Security Measures → Support for Culture and Collaboration with → Policies and Principles → Garanti Bank and SMEs Bank → Good Work Life Relationship Cultural Heritage International Financial → Anti-Fraud Policy → Sustainability Collaboration → Climate Change Mitigation (“IYI”) Program → Community Investment Organizations → Ethical Principles with International Financial → Energy Efficiency Projects → Health and Nutrition Goals → Appendix 4: Whistleblowing → Whistleblowing Programme Institutions → Waste Management → Career Opportunities Program Programme → Transaction Monitoring → Garanti Bank Supports → Water Management → Promotion Opportunities → Appendix 5 – Anti-fraud → Prevention of Conflicts of Women Entrepreneurs → More Sustainability → Compensation and Rewards Policy Interest → Supporting Rural Initiatives from Garanti Bank → Fair and Transparent Premium → Appendix 6: Activities of the → Implementation of Basel Development with Models Bank’s Compliance Regulations “Agricultural Banking” → Garanti Bank Pension Fund Department → Sustainability Committee Products Foundation → Appendix 7: Role of the → Sustainability Team → Efforts to Expand the → Learning and Development Disciplinary Committee Informed Customer Group → Raising Awareness on → Appendix 8: Garanti’s → Environmental and Social Sustainability Integrated Subsidiaries Risk Assessment Process → Gelecek (Future) Meetings → Appendix 9: Change to → Management of Indirect → 4 Season Meetings the Environmental Impact Water Footprint → Garanti Managers Summit Assessment Regulation → Employee Satisfaction → Suggestion and Idea Platforms About This Report This third sustainability report from T. Garanti Bankası A.Ş. (‘Garanti Bank’) represents the Bank’s performance on the issue of sustainability as determined in parallel with the feedback of its stakeholders for the 12 month period ending 31 December 2014. Where relevant, the Bank has also included data from the previous reporting period for comparative purposes. Garanti plans to report on its sustainability performance every 12 months. This report has been prepared in accordance with Global Reporting Initiatives (GRI) G4 reporting guidelines to comprehensive level and also includes application of the G4 Sector Disclosures Financial Services sector supplement. There is a comprehensive index according to GRI G4 principles presented in the annexes. Our Core Values Our customers responsibilities. We Our environmental and encourage our employees social responsibilities are the cause of all our to take the initiative. We operations and efforts. believe in the energy for We undertake every effort We always strive to satisfy “desire” that makes our to be beneficial to society, employees creative and Our Vision our customers above and the environment and productive. We believe that beyond their expectations. humankind. We believe every employee of our Bank is to be the best bank in Europe. We are honest, courteous, is a “leader in their field” that the environmental and helpful, solution-oriented and that they are the ones social values set out by and always pleasant. who know best what they Garanti Bank for all of its are doing. stakeholders will be taken as a model not only in the “Garanti Bank and its banking sector but also in employees have high Continuous progress the entire national economy moral values” while providing significant We sustain the quality of contributions to Turkey’s We conscientiously follow our services by constantly development. rules and regulations improving ourselves rather without exception. Having than maintaining the status a good conscience is of quo. Investing in our people Teamwork paramount importance for Our Mission and technology to achieve both the organization and the individuals which continuous progress is an We believe in effective is to continuously and noticeably increase the value form it. inseparable element of our teamwork and open lines we create for our customers, shareholders, employees, policy. Our primary duty of communication. We the society and the environment by utilizing our is to sustain a high level of do not compromise these influence, agility and organizational efficiency. “The most important quality while constantly principles. We are opposed element for us is the improving the quality of to strict layers of hierarchy. human factor” our products and services. Everybody at Garanti Bank Our approach to improving from the CEO to the lowest We value individuals, attach quality is proactive; we ranking personnel and all strong importance to the strive to identify the needs of the organizations which human mind and invest and expectations of our we cooperate with coalesce continuously in human customers and address resources. Our quality is into a unified power to them before they are voiced driven and ensured by our help realize our vision. The employees. Every team by our customers. effective teamwork of the Our Strategy member is driven primarily Bank is strengthened by by a quest for quality. We collaboration, mutual trust is to maintain long-term sustainable growth by understand the importance and respect. continuously creating value. of delegating Association (ÇEDBİK). Key Sustainability → Examined 12 projects thoroughly in accordance with Environmental and Social Impact 35% Assessment Model. share in Turkey’s total → Reduced GHG1 emissions per total assets by Highlights installed wind power 23.8%. capacity → The amount of employees working in ISO 14001 certificated buildings reached 70%. → Amount of waste sent to recycling increased by 42%. → “Sustainability Award for Environmental and 369 96 Social Performance” received from EBRD2 . women entrepreneurs → Supported the initiation of the CDP Water %70 received certificates disabled-friendly Program in Turkey. of employees from WEES branches working at ISO14001 → Established the Woman Steering Committee to certified offices empower women socially and economically. → Continued its support for disabled customers with 96 disabled-friendly branches, 62 orthopedically impaired-friendly ATMs, 144 visually impaired-friendly ATMs, 117 visually and → Total loans provided to renewable energy orthopedically impaired-friendly ATMs and 7,154 investments reached US$ 3.5 billion. employees who completed disability-friendly training. → 35% share in Turkey’s total installed wind power capacity among all banks (52.3% share among → Organised 97 meetings in 67 provinces with Turkish Banks). nearly 30,000 SMEs with Garanti Anatolian Meetings. → New sustainability strategy and policy Garanti is → Developed a new product to help finance approved by the Board of Directors. unlicensed solar projects to support transition to → Organised Women Entrepreneurship Meetings one of only → Received the “CDP 2014 Turkey Climate a low carbon economy. with approximately 1,000 women in 5 provinces. 15 Turkish → One of only 15 Turkish companies that Disclosure Leadership” award. successfully qualified for the BIST → Increased the number of facilities covered by → Provided 2.1 billion TL loans to women companies that Sustainability Index in the first year. → First Turkish bank to sign the United its Environmental Management System to 605, entrepreneurs by the end of 2014. Nations “Women’s Empowerment successfully covering 70% of its employees. → Qualified to be included in the BIST Principles”. → Started “Join the Workforce Join Life” project qualified Corporate Governance Index with a score of → Became the first Turkish bank to be awarded oriented at the employment of disabled people 9.14 awarded by JCR Eurasia Rating. → Started to support HeforShe initiative
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