P4 Monks Park Surgery Providing Local Healthcare to Local People T: 0117 969 3106 | F: 0117 979 8011 out theaddress scan, thiswillsaveyoutimetotype need todownloadtheappdo This iscalledQRcode-youwill the abovecode. Smart phoneusersscanon Feedback Phone Smart Smart apps Booking Appointments @MonksPKSurgery Follow Uson...TWITTER your feedbackat feedback, istheintroductionbooking.Pleaseemailuswithallof ofinternet we can demonstrate to you that we listen. An example of us reacting to your doing wellasidentifyareas forimprovement. Itisalsoimportantthat Patient feedbackisveryimportanttous.We needtoknowwhatweare Using PatientAccessfrom aNintendoWii Using PatientAccessfrom amobilephone required abovecanbeprovided byourreception team. Appointment, andthentypetheaboveinformationagain.Allof After creating aPatientAccess account,youneedtoselectView orBookan To usePatientAccess,youmust: Using PatientAccess from aPCorfrom anyotherdevicethatyouusetoaccesstheinternet. peak timesandtoorder yourrepeat medication.You canalsousePatientAccess way foryoutobookappointmentswithyourpractice,especiallyoutofhoursorat More andmorewhichmakesitapractical homesnowhaveaccesstotheinternet, I amhappytobecontacted please couldyoucompletethe slipbelowandhandtooneofour reception team. then limit the need for you to come to the surgery. If you are interested in taking part in a trial, surgery, we are considering how these apps could be used, to keep us updated and perhaps in the market place that allow you monitor your blood pressure and even your diabetes. As a hear from you. We are looking into the use of apps to monitor patient health. There are apps to like would we apps, their using of fond particularly are and user Phone Smart a are you If www.monksparksurgery-bristol.co.uk 4. 3. 2. 1. 2. 1. • • • • • • 24 Monks Park Avenue, Horfield, Bristol, BS7 0UE

Sign intoyourEMISAccessaccounttheusualway,andyoucanthen Using theWiiremote, typeinourpractice’s websiteaddress. Select WWW. Channel. Select Internet Sign intoyourEMISAccessaccounttheusualway,andyoucanthen From anyweb-enabled (GPRS/WAP) mobilephone,type A password NHS number A PINnumber The practiceIDnumber Have thefollowinginformationfrom thepracticetocreate anEMISAccess An EMISAccessIDnumber access theservicesthatwehaveenabled. access theservicesthatwehaveenabled. https://patient.emisaccess.co.uk/ orourpractice’s websiteaddress. account (usingtheNewUseroptionwithinGPAppointmentsservice) Contact Tel no: Postcode: [email protected] N ame:

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24 Monks Park Avenue, Horfield, Bristol, BS7 0UE BS7 Bristol, Horfield, Avenue, Park Monks 24 Monks ParkSurgery PROVIDING LOCALHEALTHCARE TOLOCALPEOPLE done” above thenationalaverage, soabig Reception staff scored veryhighly andwell ever received. Itisworthreflecting thatour of thescores thisyearare thebestwehave moving intherightdirection. Infactsome last yearssurvey, soasasurgery weare clearly This yearsresults are abigimprovement on www.monksparksurgery-bristol.co.uk page ofoursurgery website The fullsurveyresults are availableontheNews summary oftheseresults are provided below. February were askedtocompletethesurvey. A Survey. We recently undertookthisyearsPatient Patient SurveyResults feel free toemailusat that youwouldliketofeedbackus,please professional setting.Ifyouhaveanycomments provide youwithahighlevelofcare inafriendly, of thissurgery. We strivetoensure thatwe like tothankyouforyourcontinuedsupport have beenwithusformanyyears,wewould you suitablyimpressed. To thoseofyouwho We hopethatourfirstimpressions haveleft newly registered patients. Park Surgery. Hello againfrom allofus atMonks Associate: DrSarahHartley David Fulker(PracticeManager) Karen Fulker(NursePractitioner) Dr MarthaGutierrez Dr AndrewLangton&Partners: New Patients Welcome If youarepleaseturntobackpage Are you a Smart Are youaSmart tothem!! Phone user? Patients attendingthesurgery inearly A specialwelcometoany [email protected]

“Well telephone callwiththemaswell? Did youknowthatcanalsopre-booka advance. appointments are alsopre-bookable uptofourweeksin appointments are available.Pleasealsonotethatnurse many peopleseemtoappreciate thatthesepre-booked up to consultations withourdoctorsandnursepractitioner Please beaware thatweoffer pre-booked faceto Pre-booked consultations&telephonecalls bookable telephoneslot. you willneedtobookinfor thenextavailablepre- attempt tocallyoutwice, ifyouare unabletoanswer, that youare abletoanswerwhenwering.We will So please ensure or afternoon. example, either morning approximate timeofwhen thecallwillbemadefor When bookingyourphonecall,youwillbegivenan medication orifyourequire non-urgent medical advice. particularly ifyouhaveaquerywithregards toyour A telephonecallmaybeamore practicaloptionforyou, two weeksinadvance . We havefoundthatnot Newsletter Volume 2Issue8 APRIL 2013

T: 0117 969 3106 | F: 0117 979 8011 Newsletter In addition to the new NHS 111 service, if you are feeling unwell there are a range of NHS Newsletter Volume 2 Issue 8 Current Opening Hours New Patients Welcome services on your doorstep. So make sure that you Choose Well. APRIL 2013 Monday and Thursday Our patient list is open and we are able Self care is the best choice to treat very minor illnesses, ailments and injuries. A range of to accept new patients. If you are new to common illnesses and complaints, such as coughs, colds, sore throats and upset stomachs 7:30 am - 6:30 pm the area or simply wish to reregister at the and aches and pains can be treated with a well stocked medicine cabinet and plenty of rest. Tuesday surgery then please pop in and request the So please stock your medicine cabinet with: paracetamol, aspirin, ibuprofen, anti-diarrhoeal forms from our reception team. If you have medicine, Re- hydration mixtures, indigestion remedies, plasters and a thermometer. 7:30 am - 7:30 pm been registered with a GP before then we do not need to see any identification. If this is NHS Choices is a dedicated website where you can find up-to-date and expert advice on a Wednesday and Friday the first time that you have been registered range of illnesses and complaints, as well as find your nearest NHS services, such as GPs, 8:30 am - 6:30 pm with a GP then we will need to see proof of dentists, pharmacists, Walk-in Centres. address along with a current passport or Availability on the Phone: visa. Your local pharmacy can provide confidential, expert advice and treatment for a range Why not visit our ‘Monks Park News’ page of common illnesses and complaints, without having to wait for a GP appointment or go to Routine enquiries on our website and view our patient and staff your A&E. To find your local 24-hour pharmacy, look in your phone directory, or go to 8:30 am - 6:00 pm led films, to gain a better understanding of www.nhs.uk or text ‘pharmacy’ to 64746 to receive three free texts with details of your the surgery and those of us who work here. nearest pharmacies. Call the pharmacy direct or visit www.bristol.nhs.uk Urgent enquiries We look forward to seeing you soon. Your GP, if you have an illness or injury that won’t go away, make an appointment with 8:00 am - 8:30 am your GP. They provide a range of services by appointment, including medical advice, & examinations and prescriptions. For urgent GP care out of hours contact your GP surgery. Changes to our nurse team 6:00 pm - 6:30 pm To find your local GP surgery, opening times and out-of-hours service, go to Helen Powell joins our nurse team from April www.bristol.nhs.uk or NHS Choices www.nhs.uk or call NHS 111. 4th, Helen has a wealth of experience with If you are calling after Chronic Disease Management and Treatment The Walk-in Centre located in Boots Broadmead at the Galleries shopping centre, is 6:30pm and before Room. Kate Cochran is leaving us, although able to cope with a range of conditions such as cuts and sprains, minor infections, skin 8am your call will be Kate will keep in touch and will provide cover complaints, rashes and burns. They are also able to provide emergency contraception. forwarded to the new for us in the future, so this is not Goodbye Open Monday-Saturday: 8am-8pm, Sundays: 11am-5pm. Telephone: 0117 954 9298. but more Au Revoir. NHS 111 Service To find your nearest Walk-in Centre or similar service, go to NHS Choices website: www.nhs.uk or call NHS 111. On Sunday July 7th Karen, our Nurse Practitioner will Minor Injuries Units (MIU) are able to offer the same services as Walk-in Centres and are be running Race of Life as also able to help with minor injuries and illnesses. The units are equipped with x-ray and part of Heart FM’s ‘Team other diagnostic equipment. They can treat injuries that are not critical or life threatening Heart’. Karen and 50 other such as strains, sprains, broken bones, minor head injuries and eye infections. MIUs are runners will be running with Paulina from the breakfast located at: show. This years race will be Karen’s third in Bristol with Southmead Hospital: 0117 323 5100 her daughter Becky. If you would like to make a donation, open everyday: 9am-8pm then please visit Karen’s Just Giving website page www.justgiving.com/Karen-Fulker - Thank you West Gate Centre, West Walk, Yate: 01454 315355 open Monday-Friday: 8.30am-7.30pm; Saturday and Sunday: 10am-2pm NHS 111 is a new service that’s being Call 111 if: South Bristol NHS Community Hospital: 0117 342 9692 introduced to make it easier for you to access • You need medical help fast but it’s not a open everyday: 8am-8pm. local NHS healthcare services. You can call 999 emergency. A&E departments and the 999 ambulance service should only be used in a critical or life- 0117 979 8011 111 when you need medical help fast but it’s not 0117 979 8011 • You think you need to go to A&E or need another threatening situation. Dialling 999 and stating an emergency situation will result in a response

F: a 999 emergency. F:

NHS urgent care service. vehicle being sent to your location. | | NHS 111 is a fast and easy way to get the right • You don’t know who to call or you don’t have a Emergency Departments: open all day every day help, whatever the time. GP to call. Bristol Royal Infirmary,Marlborough Street, BS2 8HW NHS 111 is available 24 hours a day, 365 days • You need health information or reassurance about Frenchay Hospital, Frenchay Park Road, BS16 1LE a year. Calls are free from landlines and mobile what to do next. phones. • For less urgent health needs, contact us at the For children: surgery or your local pharmacy in the usual way. Bristol Royal Hospital For Children, Upper Maudlin Street, BS1 3NU or You should use the NHS 111 service if you Frenchay Hospital. urgently need medical help or advice but it’s not • For immediate, life-threatening emergencies, continue to 999 For further information, go to www.bristol.nhs.uk or NHS Choices website: www.nhs.uk or 0117 969 3106 a life-threatening situation. 0117 969 3106 call NHS 111. T: T: T:

P2 Monks Park Surgery Providing Local Healthcare to Local People 24 Monks Park Avenue, Horfield, Bristol, BS7 0UE P3