Booking Appointments Web, Mobile, Games Console More and more homes now have access to the internet, which makes it a practical way for you to book appointments with your practice, especially out of hours or at Monks Park Surgery peak times and to order your repeat medication. You can also use Patient Access PROVIDING LOCAL HEALTHCARE TO LOCAL PEOPLE from a PC or from any other device that you use to access the internet. Using Patient Access Dr Andrew Langton & Partners: Dr Martha Gutierrez Newsletter To use Patient Access, you must: Karen Fulker (Nurse Practitioner) 0117 979 8011 • Have the following information from the practice to create an EMIS Access David Fulker (Practice Manager) Volume 2 Issue 8 account (using the New User option within the GP Appointments service) F: Associate: Dr Sarah Hartley APRIL 2013 | • The practice ID number • An EMIS Access ID number • A PIN number Hello again from all of us at Monks • NHS number Park Surgery. A special welcome to any • A password newly registered patients. After creating a Patient Access account, you need to select View or Book an Appointment, and then type the above information again. All of the information We hope that our first impressions have left required above can be provided by our reception team. you suitably impressed. To those of you who Smart phone users scan on have been with us for many years, we would 0117 969 3106 the above code. Using Patient Access from a mobile phone like to thank you for your continued support T: T: This is called QR code - you will of this surgery. We strive to ensure that we need to download the app to do the 1. From any web-enabled (GPRS/WAP) mobile phone, type scan, this will save you time to type https://patient.emisaccess.co.uk/ or our practice’s website address. provide you with a high level of care in a friendly, out the address 2. Sign in to your EMIS Access account in the usual way, and you can then professional setting. If you have any comments access the services that we have enabled. that you would like to feedback to us, please feel free to email us at [email protected] Using Patient Access from a Nintendo Wii 1. Select Internet Channel. 2. Select WWW. 3. Using the Wii remote, type in our practice’s website address. Are you a Smart 4. Sign in to your EMIS Access account in the usual way, and you can then access the services that we have enabled. Phone user? Patient feedback is very important to us. We need to know what we are doing well as well as identify areas for improvement. It is also important that If you are please turn to back page Feedback we can demonstrate to you that we listen. An example of us reacting to your feedback, is the introduction of internet booking. Please email us with all of Pre-booked consultations & telephone calls your feedback at [email protected] Please be aware that we offer pre-booked face to face Patient Survey Results consultations with our doctors and nurse practitioner www.monksparksurgery-bristol.co.uk We recently undertook this years Patient up to two weeks in advance. We have found that not Survey. Patients attending the surgery in early many people seem to appreciate that these pre-booked Follow Us on... TWITTER February were asked to complete the survey. A appointments are available. Please also note that nurse summary of these results are provided below. appointments are also pre-bookable up to four weeks in advance. The full survey results are available on the News Did you know that you can also pre-book a @MonksPKSurgery page of our surgery website Providing Local Healthcare to Local People Local Healthcare Providing telephone call with them as well? www.monksparksurgery-bristol.co.uk 0117 979 8011 A telephone call may be a more practical option for you, If you are a Smart Phone user and are particularly fond of using their apps, we would like to This years results are a big improvement on particularly if you have a query with regards to your F: hear from you. We are looking into the use of apps to monitor patient health. There are apps medication or if you require non-urgent medical advice. | Smart last years survey, so as a surgery we are clearly in the market place that allow you monitor your blood pressure and even your diabetes. As a When booking your phone call, you will be given an surgery, we are considering how these apps could be used, to keep us updated and perhaps moving in the right direction. In fact some of the scores this year are the best we have approximate time of when the call will be made for Phone then limit the need for you to come to the surgery. If you are interested in taking part in a trial, example, either morning or afternoon. So please ensure please could you complete the slip below and hand to one of our reception team. ever received. It is worth reflecting that our that you are able to answer when we ring. We will apps I am happy to be contacted Reception staff scored very highly and well attempt to call you twice, if you are unable to answer, Name: .................................................................................. above the national average, so a big “Well you will need to book in for the next available pre- done” to them!! bookable telephone slot. Postcode: .................................................................................. 0117 969 3106 Contact Tel no: .................................................................................. Monks Park Surgery Monks Park New Patients Welcome T: P4 24 Monks Park Avenue, Horfield, Bristol, BS7 0UE 24 Monks Park Avenue, Horfield, Bristol, BS7 0UE Newsletter In addition to the new NHS 111 service, if you are feeling unwell there are a range of NHS Newsletter Volume 2 Issue 8 Current Opening Hours New Patients Welcome services on your doorstep. So make sure that you Choose Well. APRIL 2013 Monday and Thursday Our patient list is open and we are able Self care is the best choice to treat very minor illnesses, ailments and injuries. A range of to accept new patients. If you are new to common illnesses and complaints, such as coughs, colds, sore throats and upset stomachs 7:30 am - 6:30 pm the area or simply wish to reregister at the and aches and pains can be treated with a well stocked medicine cabinet and plenty of rest. Tuesday surgery then please pop in and request the So please stock your medicine cabinet with: paracetamol, aspirin, ibuprofen, anti-diarrhoeal forms from our reception team. If you have medicine, Re- hydration mixtures, indigestion remedies, plasters and a thermometer. 7:30 am - 7:30 pm been registered with a GP before then we do not need to see any identification. If this is NHS Choices is a dedicated website where you can find up-to-date and expert advice on a Wednesday and Friday the first time that you have been registered range of illnesses and complaints, as well as find your nearest NHS services, such as GPs, 8:30 am - 6:30 pm with a GP then we will need to see proof of dentists, pharmacists, Walk-in Centres. address along with a current passport or Availability on the Phone: visa. Your local pharmacy can provide confidential, expert advice and treatment for a range Why not visit our ‘Monks Park News’ page of common illnesses and complaints, without having to wait for a GP appointment or go to Routine enquiries on our website and view our patient and staff your A&E. To find your local 24-hour pharmacy, look in your phone directory, or go to 8:30 am - 6:00 pm led films, to gain a better understanding of www.nhs.uk or text ‘pharmacy’ to 64746 to receive three free texts with details of your the surgery and those of us who work here. nearest pharmacies. Call the pharmacy direct or visit www.bristol.nhs.uk Urgent enquiries We look forward to seeing you soon. Your GP, if you have an illness or injury that won’t go away, make an appointment with 8:00 am - 8:30 am your GP. They provide a range of services by appointment, including medical advice, & examinations and prescriptions. For urgent GP care out of hours contact your GP surgery. Changes to our nurse team 6:00 pm - 6:30 pm To find your local GP surgery, opening times and out-of-hours service, go to Helen Powell joins our nurse team from April www.bristol.nhs.uk or NHS Choices www.nhs.uk or call NHS 111. 4th, Helen has a wealth of experience with If you are calling after Chronic Disease Management and Treatment The Walk-in Centre located in Boots Broadmead at the Galleries shopping centre, is 6:30pm and before Room. Kate Cochran is leaving us, although able to cope with a range of conditions such as cuts and sprains, minor infections, skin 8am your call will be Kate will keep in touch and will provide cover complaints, rashes and burns. They are also able to provide emergency contraception. forwarded to the new for us in the future, so this is not Goodbye Open Monday-Saturday: 8am-8pm, Sundays: 11am-5pm. Telephone: 0117 954 9298. but more Au Revoir. NHS 111 Service To find your nearest Walk-in Centre or similar service, go to NHS Choices website: www.nhs.uk or call NHS 111. On Sunday July 7th Karen, our Nurse Practitioner will Minor Injuries Units (MIU) are able to offer the same services as Walk-in Centres and are be running Race of Life as also able to help with minor injuries and illnesses.