RAC Meeting SEPTEMBER 29, 2011
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Company Culture Drives Productivity
COMPANY CULTURE DRIVES PRODUCTIVITY: A STUDY ON HOW COMPANY CULTURE IMPACTS THE BOTTOM LINE By Matthew Imaizumi Submitted in partial fulfillment of the Requirements for Departmental Honors in the Department of Entrepreneurial Management. Texas Christian University Fort Worth, Texas 8 May 2017 COMPANY CULTURE DRIVES PRODUCTIVITY: A STUDY ON HOW COMPANY CULTURE IMPACTS THE BOTTOM LINE Project Approved: Supervising Professor: Homer, Erekson, Ph. D. Department: Dean of Neeley School of Business Stacy, Grau, Ph. D. Department of Marketing ABSTRACT This study of company culture and its impact on the bottom line of an organization begins with an analysis of the Service Profit Chain. The Service Profit Chain is a management theory that develops a quantifiable set of relationships that directly link profit and revenue growth to not only customer loyalty and satisfaction, but to employee loyalty, satisfaction, and productivity (Heskett 1997). The crux of the theory rests on the ability of a company to create a culture and workplace that is designed to satisfy and empower employees to perform at their highest ability. This study then progresses into a case analysis of Southwest Airlines to show how a company can benefit financially by successfully creating a culture that empowers its employees and follows the model set forth by the Service Profit Chain. The heart of this study is to show that culture is not an aspect of a business that should be written off, but rather, a momentous factor that can lead to more satisfied and productive employees -
Southwest Airlines 1996 Annual Report
1996 Annual Report TABLE OF CONTENTS Consolidated Highlights 2 Introduction 3 Letter to Shareholders 4 People and Planes 6 Southwest Spirit 8 THE Low Fare Airline 10 Productivity 12 Ontime Performance 14 Customer Satisfaction 16 Mintenance and Safety 18 What’s Next? 20 Financial Review 22 Management’s Discussion and Analysis 22 Consolidated Financial Statements 31 Report of Independent Auditors 49 Quarterly Financial Data 50 Common Stock Price Ranges and Dividends 50 Corporate Data 51 Directors and Officers 52 Ten Year Summary 55 CONSOLIDATED HIGHLIGHTS (DOLLARS IN THOUSANDS PERCENT EXCEPT PER SHARE AMOUNTS) 1996 1995 CHANGE Operating revenues $3,406,170 $2,872,751 18.6 Operating expenses $3,055,335 $2,559,220 19.4 Operating income $350,835 $313,531 11.9 Operating margin 10.3% 10.9% (0.6)pts. Net income $207,337 $182,626 13.5 Net margin 6.1% 6.4% (0.3)pts. Net income per common and common equivalent share $1.37 $1.23 11.4 Stockholders’ equity $1,648,312 $1,427,318 15.5 Return on average stockholders’ equity 13.5% 13.7% (0.2)pts. Debt as a percentage of invested capital 28.3% 31.7% (3.4)pts. Stockholders’ equity per common share outstanding $11.36 $9.91 14.6 Revenue passengers carried 49,621,504 44,785,573 10.8 Revenue passenger miles (RPMs)(000s) 27,083,483 23,327,804 16.1 Available seat miles (ASMs)(000s) 40,727,495 36,180,001 12.6 Passenger load factor 66.5% 64.5% 2.0 pts. Passenger revenue yield per RPM 12.07¢ 11.83¢ 2.0 Operating revenue yield per ASM 8.36¢ 7.94¢ 5.3 Operating expenses per ASM 7.50¢ 7.07¢ 6.1 Number of Employees at yearend 22,944 19,933 15.1 NET INCOME (in millions) $207 $179 $183 250 $154 200 $97 150 100 50 0 1992 1993 1994 1995 1996 2 NET INCOME PER SHARE $1.37 $1.22 $1.23 1.40 $1.05 1.20 1.00 $.68 0.80 0.60 0.40 0.20 0.00 1992 1993 1994 1995 1996 SOUTHWEST AIRLINES CO. -
My Personal Callsign List This List Was Not Designed for Publication However Due to Several Requests I Have Decided to Make It Downloadable
- www.egxwinfogroup.co.uk - The EGXWinfo Group of Twitter Accounts - @EGXWinfoGroup on Twitter - My Personal Callsign List This list was not designed for publication however due to several requests I have decided to make it downloadable. It is a mixture of listed callsigns and logged callsigns so some have numbers after the callsign as they were heard. Use CTL+F in Adobe Reader to search for your callsign Callsign ICAO/PRI IATA Unit Type Based Country Type ABG AAB W9 Abelag Aviation Belgium Civil ARMYAIR AAC Army Air Corps United Kingdom Civil AgustaWestland Lynx AH.9A/AW159 Wildcat ARMYAIR 200# AAC 2Regt | AAC AH.1 AAC Middle Wallop United Kingdom Military ARMYAIR 300# AAC 3Regt | AAC AgustaWestland AH-64 Apache AH.1 RAF Wattisham United Kingdom Military ARMYAIR 400# AAC 4Regt | AAC AgustaWestland AH-64 Apache AH.1 RAF Wattisham United Kingdom Military ARMYAIR 500# AAC 5Regt AAC/RAF Britten-Norman Islander/Defender JHCFS Aldergrove United Kingdom Military ARMYAIR 600# AAC 657Sqn | JSFAW | AAC Various RAF Odiham United Kingdom Military Ambassador AAD Mann Air Ltd United Kingdom Civil AIGLE AZUR AAF ZI Aigle Azur France Civil ATLANTIC AAG KI Air Atlantique United Kingdom Civil ATLANTIC AAG Atlantic Flight Training United Kingdom Civil ALOHA AAH KH Aloha Air Cargo United States Civil BOREALIS AAI Air Aurora United States Civil ALFA SUDAN AAJ Alfa Airlines Sudan Civil ALASKA ISLAND AAK Alaska Island Air United States Civil AMERICAN AAL AA American Airlines United States Civil AM CORP AAM Aviation Management Corporation United States Civil -
David Neeleman
David Neeleman David Neeleman is that rarest of entrepreneurs, a man who has created and launched four successful, independent airlines, including the USA’s JetBlue and Morris Air, Canada’s WestJet and Brazil’s Azul. Azul, just seven years old, has already boarded tens of millions of customers. Born in Brazil while his father was Reuter’s São Paulo Bureau Chief, David has always had a deep love for the country. After his family moved to Utah while he was still a child, David would return to Brazil many times throughout his life. A dual citizen, David today relishes the dream before him to make flying cheaper and easier for Brazilians, giving access to air travel for many who have never experienced the opportunity before. Azul serves more than 100 destinations with an operating fleet of more than 140 aircraft, including Brazilian-built Embraer E-190 and E-195 jets, and ATR-72s. Just as JetBlue in the US before it, Azul is the first airline in Latin America to offer LiveTV inflight TV programming via satellite. It has been named Best Low Cost Airline in South America for the last five years at the Skytrax World Airline Awards. In June 2015, it was announced that the Gateway consortium, led by David, had won the bidding to acquire a stake in Portugal’s national carrier TAP. Gateway’s investment represents 50% of the airline. With the new investment, TAP is taking delivery of A330s and inaugurated new daily service from both Boston’s Logan airport and New York’s John F Kennedy International in June and July, respectively. -
1995 Annual Report
Southwest Airlines Co. 1995 Annual Report OUR 6 SECRETS OF SUCCESS Table of Contents Consolidated Highlights ..................................................................2 Introduction .....................................................................................3 Letter to Shareholders.....................................................................4 1. Stick To What You’re Good At ....................................................4 2. Keep It Simple .............................................................................8 3. Keep Fares Low, Costs Lower ..................................................10 4. Treat Customers Like Guests....................................................12 5. Never Stand Still .......................................................................14 6. Hire Great People .....................................................................16 Looking Ahead ..............................................................................18 Destinations ..................................................................................20 Financial Review ...........................................................................21 Management’s Discussion and Analysis .......................................21 Consolidated Financial Statements...............................................27 Report of Independent Auditors ....................................................39 Quarterly Financial Data ...............................................................40 Common Stock Price Ranges -
Winning the Oil Endgame: Innovation for Profits, Jobs, and Security Oil Dependence
“We’ve embarked on the beginning of the Last Days of the Age of Oil. Nations of the world that are striving to modernize will make choices different from the ones we have made. They will have to. And even today’s industrial powers will shift energy use patterns....[T]he market share for carbon-rich fuels will diminish, as the demand for other forms of energy grows. And energy companies have a choice: to embrace the future and recognize the growing demand for a wide array of fuels; or ignore reality, and slowly—but surely—be left behind.” —Mike Bowlin, Chairman and CEO, ARCO, and Chairman, American Petroleum Institute, 9 Feb. 1999 1 “My personal opinion is that we are at the peak of the oil age and at the same time the begin- ning of the hydrogen age. Anything else is an interim solution in my view. The transition will be very messy, and will take many and diverse competing technological paths, but the long- term future will be in hydrogen and fuel cells.” —Herman Kuipers, Business Team Manager, Innovation & Research, Shell Global Solutions, 1. Bowlin 1999. 21 Nov. 2000 2 2. Kuipers 2000. “The days of the traditional oil company are numbered, in part because of emerging technolo- gies such as fuel cells....” 3. Bijur, undated. — Peter I. Bijur, Chairman and CEO, Texaco, Inc., late 1990s 3 4. Ingriselli 2001. “Market forces, greenery, and innovation are shaping the future of our industry and propelling 5. Gibson-Smith 1998. us inexorably towards hydrogen energy. Those who don’t pursue it…will rue it.” — Frank Ingriselli, President, Texaco Technology 6. -
Adaptive Connected.Xlsx
Sacramento International Airport Passenger Statistics July 2020 CURRENT MONTH FISCAL YEAR TO DATE CALENDAR YEAR TO DATE THIS YEAR LAST YEAR % +/(-) 2020/21 2019/20 % +/(-) 2020 2019 % +/(-) Enplaned Domestic Alaska Airlines 3,593 33,186 (89.2%) 3,593 33,186 (89.2%) 54,432 173,858 (68.7%) Horizon Air 6,120 14,826 (58.7%) 6,120 14,826 (58.7%) 31,298 75,723 (58.7%) American Airlines 28,089 54,512 (48.5%) 28,089 54,512 (48.5%) 162,319 348,689 (53.4%) Boutique 79 95 (16.8%) 79 95 (16.8%) 613 201 205.0% Contour - 721 (100.0%) - 721 (100.0%) 4,461 2,528 76.5% Delta Airlines 14,185 45,962 (69.1%) 14,185 45,962 (69.1%) 111,063 233,946 (52.5%) Frontier 4,768 7,107 (32.9%) 4,768 7,107 (32.9%) 25,423 38,194 (33.4%) Hawaiian Airlines 531 10,660 (95.0%) 531 10,660 (95.0%) 26,393 64,786 (59.3%) Jet Blue - 16,858 (100.0%) - 16,858 (100.0%) 25,168 85,877 (70.7%) Southwest 112,869 300,716 (62.5%) 112,869 300,716 (62.5%) 899,647 1,963,253 (54.2%) Spirit 8,425 11,318 (25.6%) 8,425 11,318 (25.6%) 38,294 15,526 146.6% Sun Country 886 1,650 (46.3%) 886 1,650 (46.3%) 1,945 4,401 (55.8%) United Airlines 7,620 46,405 (83.6%) 7,620 46,405 (83.6%) 98,028 281,911 (65.2%) 187,165 544,016 (65.6%) 187,165 544,016 (65.6%) 1,479,084 3,288,893 (55.0%) Commuters Alaska/Skywest - 4,304 (100.0%) - 4,304 (100.0%) 36,457 50,776 (28.2%) American/Skywest/Compass/Mesa - 8,198 (100.0%) - 8,198 (100.0%) 18,030 45,781 (60.6%) Delta/Skywest/Compass 5,168 23,651 (78.1%) 5,168 23,651 (78.1%) 62,894 146,422 (57.0%) United/Skywest/GoJet/Republic 4,040 16,221 (75.1%) 4,040 16,221 (75.1%) -
FY20 Main Stats- Adaptive Connected.Xlsx
Sacramento International Airport Passenger Statistics April 2020 CURRENT MONTH FISCAL YEAR TO DATE CALENDAR YEAR TO DATE THIS YEAR LAST YEAR % +/(-) 2019/20 2018/19 % +/(-) 2020 2019 % +/(-) Enplaned Domestic Alaska Airlines 254 28,618 (99.1%) 224,058 220,143 1.8% 47,617 78,326 (39.2%) Horizon Air 930 9,009 (89.7%) 83,551 91,930 (9.1%) 19,285 37,628 (48.7%) American Airlines 5,310 48,633 (89.1%) 409,920 487,335 (15.9%) 107,335 187,996 (42.9%) Boutique 33 - 0.0% 749 - 0.0% 265 - 0.0% Contour - 356 (100.0%) 12,339 356 3366.0% 4,461 356 1153.1% Delta Airlines 3,279 32,727 (90.0%) 326,111 320,143 1.9% 80,412 114,168 (29.6%) Frontier 377 4,882 (92.3%) 57,938 38,146 51.9% 17,415 15,939 9.3% Hawaiian Airlines - 10,114 (100.0%) 88,524 76,513 15.7% 25,862 33,152 (22.0%) Jet Blue 200 10,670 (98.1%) 108,591 118,825 (8.6%) 24,751 38,730 (36.1%) Southwest 17,308 288,513 (94.0%) 2,416,279 2,754,196 (12.3%) 650,717 1,066,115 (39.0%) Spirit 306 - 0.0% 95,033 - 0.0% 27,531 - 0.0% Sun Country - - 0.0% 13,538 - 0.0% 526 - 0.0% United Airlines 1,694 44,250 (96.2%) 328,432 409,471 (19.8%) 81,057 141,974 (42.9%) 29,691 477,772 (93.8%) 4,165,063 4,517,058 (7.8%) 1,087,234 1,714,384 (36.6%) Commuters Alaska/Skywest 1,124 8,489 (86.8%) 74,773 85,618 (12.7%) 30,401 33,050 (8.0%) American/Skywest/Compass/Mesa 17 5,226 (99.7%) 62,461 66,389 (5.9%) 18,030 21,698 (16.9%) Delta/Skywest/Compass 1,669 20,212 (91.7%) 178,479 198,099 (9.9%) 49,697 74,471 (33.3%) United/Skywest/GoJet/Republic 616 15,458 (96.0%) 111,450 135,979 (18.0%) 28,937 53,523 (45.9%) 3,426 49,385 -
Doing the Right Thing
southwest cares Doing The Right Thing The 2008 Southwest Cares Report is dedicated to the Employees, Customers, Shareholders, and other Stakeholders of Southwest Airlines, who strive each and every day to do the right thing for Our Planet, Our Communities, Our People, and Our Suppliers. ABOUT THIS REPORT Gary Kelly: Chairman, President, and CEO oing the Right Thing. It’s not just a slogan at the stark bareness of the moon. Earth appears as a Southwest Airlines; it is our way of life. We welcoming lifeboat in the void of space. Doing the right Dpractice this concept in a million different ways, thing for our planet is not just “good business,” it is every day. Southwest is privileged to serve millions necessary for our survival. of Customers annually who have chosen to patronize It takes a lot of dedication, perseverance, and us with their hard-earned money. Southwest honors hard work to do the right thing for our Customers, our Customers’ patronage by doing the right thing for Employees, and Planet, and this report outlines them—providing Safe, comfortable, and reliable air our environmental efforts and our goals. We began transportation. Our Mission Statement puts it this operations in 1971 with a revolutionary idea that way: “The mission of Southwest Airlines is dedication everyone should be able to afford to fly instead of drive to the highest quality of Customer Service delivered and to enjoy the Safety, comfort, and convenience of with a sense of warmth, friendliness, individual pride, air travel. For the past 38 years, we have devoted and Company Spirit.” ourselves to meeting that goal. -
Redalyc.Engineering and Strategy: Returning to the Case of Southwest
Revista Escuela de Administración de Negocios ISSN: 0120-8160 [email protected] Universidad EAN Colombia Berrío Zapata, Cristian Engineering and strategy: returning to the case of southwest airlines, an analysis in production and technology management Revista Escuela de Administración de Negocios, núm. 73, julio-diciembre, 2012, pp. 209-217 Universidad EAN Bogóta, Colombia Available in: http://www.redalyc.org/articulo.oa?id=20625032013 How to cite Complete issue Scientific Information System More information about this article Network of Scientific Journals from Latin America, the Caribbean, Spain and Portugal Journal's homepage in redalyc.org Non-profit academic project, developed under the open access initiative Casos empresariales ENGINEERING AND STRATEGY: RETURNING TO THE CASE OF SOUTHWEST AIRLINES, AN ANALYSIS IN PRODUCTION AND TECHNOLOGY MANAGEMENT Cristian Berrío Zapata 1. INTRODUCTION ome company cases let us see what was a network that makes every part of it shake, when any done to produce business model innovation component is touched. This network, immersed into Sthat creates ruptures in the market, changing the environment evolution, is a complete systemic the rules of competition. One of these cases is the unit, where paradigm changes must be supported with story of Southwest Airlines (SWA). This article tries to operational actions so innovation becomes a living demonstrate that engineering operational excellence is force that changes competing profiles. This virtuous fruitless without a compatible moving in other conceptual cycle between thought and action, when successful axes like service, finances, administration and human in producing adaptative and innovative competing resources. The areas of a company are bounded into structures, revolves the markets and generates new rules for competition. -
2013 Jetsuite
JetSuite’s vision to provide the freedom and exhilaration of private air travel to more people than ever is realized through efficient operations, acute attention to detail, acclaimed customer service, and industry-leading safety practices. And JetSuite continues to be the only jet charter company to guarantee its instant, online quotes for its fleet of WiFi-equipped JetSuite Edition CJ3 and Phenom 100 aircraft. Refreshingly transparent! ©©2013 2014 JetSuiteJetSuite || jetsuite.com JetSuite.com THE EXECUTIVE TEAM ALEX WILCOX, CEO With over two decades of experience in creating highly innovative air carriers in ways that have improved air travel for millions, Alex Wilcox now serves as CEO of JetSuite – a private jet airline which launched operations in 2009. In co-founding JetSuite in 2006, Alex brought new technology and unprecedented value to an industry in dire need of it. JetSuite is a launch customer for the Embraer Phenom 100, an airplane twice as efficient and more comfortable than other jets performing its missions, as well as the JetSuite Edition CJ3 from Cessna. Also a founder of JetBlue, Alex was a driving force behind many airline industry changing innovations, including the implementation of live TV on board and all-leather coach seating. Alex was also named a Henry Crown Fellow by the Aspen Institute. KEITH RABIN, PRESIDENT AND CHIEF FINANCIAL OFFICER With a background that spans over a decade in the financial services and management consulting industries, Keith Rabin has served as President of JetSuite since 2009. Prior to co-founding JetSuite, Keith was a Partner at New York based hedge fund Verity Capital, where he was responsible for portfolio management and the development of Verity’s sector shorting strategy. -
Here Aspiring Pilots Are Well Prepared to Make the Critical Early Career and Lifestyle Choices Unique to the Aviation Industry
August 2021 Aero Crew News Your Source for Pilot Hiring and More.. START PREPARING FOR YOUR APPROACH INTO RETIREMENT Designed to help you understand some of the decisions you will need to make as you get ready for your approach into retirement, our free workbook includes 5 key steps to begin preparing for life after flying. You’ll discover more about: • How you will fund your retirement “paycheck” • What your new routine might look like • If your investment risk needs to be reassessed • And much more Dowload your free Retirement Workbook » 800.321.9123 | RAA.COM Aero Crew News 2021 PHOTO CONTEST Begins Now! This year’s theme is Aviation Weather! Submit your photos at https://rebrand.ly/ACN_RAA_Photo_Contest Official rules can be found at https://rebrand.ly/ACN-RAA-Rules. Jump to each section Below contents by clicking on the title or photo. August 2021 37 50 41 56 44 Also Featuring: Letter from the Publisher 8 Aviator Bulletins 11 Mortgage - The Mortgage Process Part 2 52 Careers - Routines and Repetition 54 4 | Aero Crew News BACK TO CONTENTS the grid US Cargo US Charter US Major Airlines US Regional Airlines ABX Air Airshare Alaska Airlines Air Choice One Alaska Seaplanes GMJ Air Shuttle Allegiant Air Air Wisconsin Ameriflight Key Lime Air American Airlines Cape Air Atlas Air/Southern Air Omni Air International Delta Air Lines CommutAir FedEx Express Ravn Air Group Frontier Airlines Elite Airways iAero Airways XOJET Aviation Hawaiian Airlines Endeavor Air Kalitta Air JetBlue Airways Envoy Key Lime Air US Fractional Southwest Airlines ExpressJet Airlines UPS FlexJet Spirit Airlines GoJet Airlines NetJets Sun Country Airlines Grant Aviation US Cargo Regional PlaneSense United Airlines Horizon Air Empire Airlines Key Lime Air Mesa Airlines ‘Ohana by Hawaiian Piedmont Airlines PSA Airlines Republic Airways The Grid has moved online.