SERVICE BOOKLET 2017 We wish you a safe journey! MORE INFO WITH AR+ The service booklet now offers you even over the page. Why not watch our more additional information - pictures or ASFINAG company film as an intro- exciting videos - there’s so much to dis- duction? You can play it whenever you cover. like by activating the AR+ function on Look out for pages with the AR+ your smartphone and holding it over an (Augmented Reality) logo. Open the ASFINAG logo. “ASFINAG AR+” function in the ASFINAG “Unterwegs” app and hold your mobile Give it a try today: Visit us on: and asfinag.at Download Open Hold your smartphone “UNTERWEGS” ASFINAG AR+ over a page with AR+ and start the app symbol and get started 24 HOURS AT YOUR SERVICE CONTENTS Info at a glance ........................................... 4 Toll stickers for vehicles ASFINAG Service Center ........................... 6 up to 3.5 tonnes GVW .............................. 25 Motorways and expressways in Austria ..... 7 Types of toll sticker ................................... 26 What ASFINAG does .................................. 9 Rates for vehicles Working for you around the clock ............ 10 up to 3.5 tonnes GVW .............................. 28 Road safety Affixing the toll sticker .............................. 29 on motorways and expressways Toll sticker points of sale .......................... 30 Road safety is the top priority .................. 12 Special toll for vehicles Adjust your speed .................................... 13 up to 3.5 tonnes GVW .............................. 31 Fog, hail, rain and snow ........................... 14 Payment of special toll ............................. 32 Never risk micro-sleep ............................. 15 Travelling with children ............................. 16 On the road on motorways and expressways Seat belts and child safety seats save lives .................................................. 17 ASFINAG traffic information ..................... 36 What to do in case of a breakdown ......... 18 Rest facilities ............................................ 37 For your safety in the tunnel ..................... 19 ASFINAG rest areas ................................. 38 Safety guidelines for tunnels .................... 20 Motorway service stations ....................... 41 Emergency corridor during traffic jams! ... 21 Monitoring your speed ............................. 46 Keep right ................................................. 22 Maximum speed limits in Austria ............. 47 Tolls on motorways and expressways Tolls ensure development Maximum speed limits in Europe ............. 48 and good operation .................................. 24 Important telephone numbers .................. 49 4 INFO AT A GLANCE Route network 2,199 km Traffic management centers 9 2-lane 67 km 3-lane 27 km Emergency 4-lane 1,703 km telephones approx. 4,600 5/6/8-lane 402 km A 1 -> 4 km fre i / free P A 1 -> 23 km fre i / free > 35t S 33 -> 2 km fre i / free Electronic displays 1,173 Number of intersections and junctions 461 Rest facilities ASFINAG rest areas 49 Tunnels 164 Service stations 86 Single-tube 15 Parking areas 106 Twin-tube 149 Parking facilities Car parking spaces over 18,406 Bridges 5,192 Lorry/bus parking spaces over 6,892 MAUT PEAGE Toll stations 6 Motorway maintenance centers 43 5 Longest tunnel S 16 – Arlberg Straßentunnel 13.972 km Tallest bridge A 13 – Europabrücke 192 m high East portal of the Arlberg Tunnel Longest bridge A 13 – Luegbrücke 1.804 km Highest section of motorway A 13 – Brenner Pass Europabrücke on the border with Italy 1,370 m above sea level First motorway section 1958, A 1 – Mondsee junction to Salzburg Nord 23.89 km Luegbrücke 6 ASFINAG SERVICE CENTER The ASFINAG Service Center answers all questions about Austria’s motorways and expressways (e.g. road safety, traffic infor- mation, winter maintenance, tolls, road con- Information is struction projects, service stations, noise available in six control and telematics). languages: German, English, HOW TO CONTACT Czech, Hungar- THE SERVICE CENTER ian, Italian and Croatian. • 0800 400 12 400 (free from AT, DE, CH) • mobile: *200 (from an Austrian mobile network) • +43 (0)1 955 12 66 (from any other country) • email: [email protected] MOTORWAYS AND EXPRESSWAYS IN AUSTRIA 7 The ASFINAG motorway and expressway network is 2,199 km long. Every year approximately 29.8 billion km are covered on Austria’s motorways and expressways – the equivalent of nearly 200 times the distance from the Earth to the sun. 11.2 % of this is driven by lorries, bus- es and heavy mobile homes exceeding 3.5 tonnes gross weight. 8 Knoten Eibesbrunn Knoten Korneuburg Wien Knoten Nordbrücke ASt Hirschstetten Knoten Kaisermühlen Knoten Prater S 10 Knoten Inzersdorf Knoten Wien Knoten Schwechat Vösendorf Knoten Rustenfeld Kufstein Toll Roads (Motorways and Expressways) Version: 2017 Total length of road network: 2,199 km WHAT ASFINAG DOES 9 The ASFINAG Group is responsible for the planning, construction, operation and toll collection of 2,199 km of motorways and expressways in Austria. Since 1997, ASFINAG has had the “right of usufruct” to the motorway land, al- though this land still belongs to the Fed- eral Government. This entitles ASFINAG ASFINAG receives to levy tolls and charges for use and no money from the access. ASFINAG traffic management center in Vienna-Inzersdorf state budget; the operation is prima- rily funded by the revenues from GO tolls, toll stickers and special tolls. 10 WORKING FOR YOU AROUND THE CLOCK The range of services offered by our Tunnel systems are monitored around 43 motorway maintenance centers in- the clock by specially trained staff in our cludes: nine traffic management centers. Their • Monitoring the condition of the roads responsibilities include: and all sections such as bridges and • Processing information on traffic vol- green areas ume, road and weather conditions, and Grünschnitt Baumschnitt • Maintenance and repair work emergency calls • Winter maintenance • Monitoring the traffic situation, includ- • Pruning ing inside the tunnel systems • Cleaning the verges, rest areas and Pruning Tree cutting • Rapid response using automated sys- park ing areas Reparatur- Reinigungs- tems such as video surveillance, fire arbeiten arbeiten • Roadside assistance, accident insurance alarm systems, etc. Repair work Cleaning work Pruning Regional traffic management center 11 ROAD SAFETY ON MOTORWAYS AND EXPRESSWAYS 12 ROAD SAFETY IS THE TOP PRIORITY Making transport safer and more free- areas for road users and workers; and flowing is ASFINAG’s top priority. Meas- increasing the availability of road-traffic ures include the construction of a second checkpoints for heavy vehicles. The primary tunnel tube; the modernisation of exist- objective of the ing tunnel facilities; safety in construction ASFINAG traffic safety programme 2020: to signifi- cantly reduce the number of fatal- ities and injuries. ASFINAG traffic management center in Vienna-Inzersdorf ADJUST YOUR SPEED 13 Bear in mind your stopping distance, between recognising a hazard and your vehicle coming to a halt. The calculated stopping distances are only accurate if brakes and shock ab- sorbers are in good order and tyres are at the correct pressure. In case of poor weather (rain, fog, snow, Unless otherwise high winds, etc.) you must adjust your stated, the maxi- speed to suit the weather conditions. mum speed is 130 km/h. The actual speed must be adjusted to suit the weather conditions. Stopping distance Stopping distance Stopping distance Speed dry road wet road snowy gritted road 100 km/h 85 m 105 m 215 m 130 km/h 135 m 165 m 350 m 14 FOG, HAIL, RAIN AND SNOW ADAPT DRIVING STYLE AND SPEED • In fog: switch on dipped headlights. TO WEATHER CONDITIONS Maintain a greater safe distance from • In rain: switch on headlights, reduce the vehicle in front. Don’t go faster than speed. 50 km/h if visibility is 50 m. • Risk of aquaplaning: reduce speed, hold • In snow: maintain a greater safe dis- the steering wheel with both hands, tance from the vehicle in front. Do not depress the clutch. overtake snow ploughs and gritting vehicles: the road ahead of ASFINAG • In hail: drive slowly and maintain a Fog dots help snow ploughs and gritting vehicles has drivers estimate greater safe distance from the vehicle not yet been cleared. how far ahead in front. It is not permitted to stop under they can see. bridges and in tunnels. REFER TO ASFINAG’S TRAFFIC If only two fog dots can be seen INFORMATION SERVICES in poor visibility, it Keep up to date with the latest weather is recommended to reduce speed and road conditions on your route with the to 60 km/h, or if ASFINAG app “Unterwegs”, or at: visibility is even asfinag.at/home-en worse to 40 km/h. NEVER RISK MICRO-SLEEP 15 Many of the fatal accidents on Austria’s • Watch out for signs of fatigue: burning motorways and expressways are due to eyes, clenched fingers on the steering fatigue. Studies show that someone only wheel, driving too close to the car in getting four hours of sleep at night re- front. acts as if he had a blood alcohol level of • Take regular breaks on long journeys. 0.5 mg/ml. Missing a whole night’s sleep • You should take your first break after a makes that the equivalent of 0.8 mg/ml. maximum of two hours. SOMEWHERE TO REST • Moving around and getting fresh air In order to avoid any chance of having a dispel fatigue and monotony. micro-sleep, there are a total of 86 service • Put in a sleep break. stations, 49 new ASFINAG rest areas and • Let your passenger share the driving. about 106 parking areas along the Aus- Change drivers regularly on long jour- trian motorway and expressway network neys. where you can take a relaxing break. Fitness exercises NOT RECOMMENDED: to do in the car AVOID A MICRO-SLEEP or at rest areas • Coffee or other caffeinated beverages • Only get into your vehicle well-rested. can be found at: • Energy drinks asfinag.at/ • Driving at night: between 2 am and unterwegs/rasten 5 am, the body is usually in deep sleep • Turning music up louder and therefore this is a low-point in performance. 16 TRAVELLING WITH CHILDREN • Allow more time when working out the • Children prone to motion sickness length of your journey.