EN BER Guide Service Übersichtsplan Terminal 1–2 Ebene Level Overview of Terminal 1–2

E4

Besucherterrasse E3

D17 D10 D08 D09 E2 D06 D07 D02 D03 e D12–15 C01 C02 C03 C06 Food Court C08 C07 C10 C09 C18 C17 C19 B20 B18 B19 e B17 e B21–25 C12–15 B09 B10 E1 e C21–22 B07 B08 B05 B06 B03 B04 èB30–31 B01 B02 e B12–15 A01 A02 A03 A05 A04 A07 A06 èB32–33 A09 A08 A17 A10 Marktplatz A19 A18 A20 èB34–35

e Check A12–15 è e A21–25 -in B36–37 Check -in Y21 B21 Y17 èB38–39 Y10 E0Z Y07 Y06 A30 Y03 èB40–41 Y02 X01 A31 X02 èB42–43 X03 X06 X07 A32 X10 èB44–45 X17 X19 A/C21 A33 A/C22 A34 E0 Z29 A35

Z30 A36 Z31

Z32 A37 Z33

Z34 A38 Z35

Z36 Ankunft 1 Z37 Z38 Ankunft 2 Z39

165 164 163 162 161 160 159 158

157 156 155 154 153 152 151 Z40 150 Z41

Z42 Z43

Z44

U2

OOÔ 5 6 1 2 3 4 Überblick Flughafen BER Overview of BER Airport

Bis auf Weiteres werden alle Flüge im Terminal 1 abgefertigt. All flights are being handled at Terminal 1 until further Aufgrund der Corona-Pandemie ist das Terminal 5 des BER notice. Terminal 5 at BER is temporarily closed due to the vorübergehend geschlossen. Wenn die Fluggastzahlen wieder coronavirus pandemic. When passenger numbers increase ansteigen, können mit den Terminals 2 und 5 zusätzliche again, additional buildings for passenger handling can be Gebäude für die Abfertigung der Passagiere in Betrieb ge- put into operation with Terminals 2 and 5. nommen werden.

Direkte Bahnverbindungen Direct train connections – BER

Gesundbrunnen Spandau Hauptbahnhof

Südkreuz

T5

T1 T5

T2 T1 Contents

How to get to BER 5 By public transport 5 By car 6 By taxi 7

At the airport 9 Terminal 1 10 Cafés, shops, services 12

Your flight 15 Flying under corona conditions 16 Check-in and Boarding 18 Airlines at BER 19 Everything about baggage 21 Baggage regulations 22 Baggage services 22 Travelling with kids 24 Accessible travel 25 Security control 27 VIABER: Transfers at the airport 28

We’re there for you! 30 How to get to BER | 5

How to get to BER

BER can be reached quickly and conveniently by public transport and car.

Arrival and departure By public transport

By train All trains stop directly below Terminal 1 on Level . The Airport Express travels to Berlin Central Station (Hauptbahn- hof) two times every hour from there. The journey takes 30 minutes. There are direct train connections every hour to Königs Wusterhausen (16 minutes), Wünsdorf-Waldstadt (30 minutes) and Potsdam (56 minutes).

By suburban railway and bus Suburban trains (S-Bahn) also stop at Terminal 1 on Level U2. Six suburban trains per hour connect BER with the capital’s local transport network. The journey to Alexanderplatz takes 44 minutes. The closely timed express buses X7 and X71 also take you to Berlin’s Rudow underground station () in a journey time of 18 minutes. Furthermore, the express buses BER 1 (Rathaus – BER T1–2) and BER 2 (Potsdam Hbf [Central Station] – BER T1–2 and T5) run several times a day to Berlin Brandenburg Airport. 6 | How to get to BER How to get to BER | 7

Arrival and departure Arrival and departure By car By taxi

The direct route to BER Terminals 1 and 2 by car is via the If you arrive at Terminal 1, use the north and south taxi A113 motorway, taking the “Flughafen Berlin Brandenburg” ranks on arrivals Level E0. Departing passengers leave the No. 8 exit. From the access roads to the A113, you will be on taxi on departure Level E1. the A100, the Berlin city motorway within 15 minutes or in 10 minutes when travelling south on the Berliner Ring (A10).

Parking Five modern multi-storey car parks and three ground-level Would you like to pick up passengers from car parks are available for you at Terminals 1–2. All multi- BER or drop them off for their flight? You storey car parks are equipped with sanitary facilities as well may park free of charge for 10 minutes on the as bright staircases and lifts, which guarantee you an acces- departure level approach at Terminal 1 sible arrival and departure. Baggage trolleys are available in car parks P4 and P6 and all multi-storey car parks levels. → orientation.berlin-airport.de There are monitors in the car parks with relevant informa- tion on current departures and arrivals. You can charge your e-car in P8. Book your parking space online at: → parken.berlin-airport.de

Hire cars You will find hire car counters directly on arrivals Level E0. You can pick up and drop off your vehicle at the hire car centre. It is located in the P2 multi-storey car park and can be reached on foot from Terminal 1 in just a few minutes.

Car sharing Do want to use a car for a short time instead of renting it long-term? Car-sharing service operators provide their cus- tomers with special parking facilities at BER. You will find the vehicles in car park P4.

Please contact the car sharing providers directly to book a vehicle. You can find a list of active companies at the airport on the page → service.berlin-airport.de At the airport | 9

At the airport

Terminal 1 is the main building at BER. Here, departing passengers will find check-in and security checks, and arriving passengers will find information about their onward journey. Catering facilities and shops are located on Levels U1, E0, E1 and E2.

Where do I have to go? Are you a departing passenger? Level E1 in Terminal 1 is important for you. Upon entering the Terminal, you will find the central airport information desk, the check-in area and security checkpoints. You will find display boards for departures on each level in Terminal 1.

As an arriving passenger, you will find the arrivals area and baggage claim hall on Level E0. This is also where the Welcome Center is located as the first point of contact for visitors to Berlin. The multilingual staff there will advise you on planning your stay in Berlin. You can find out about the next train departures and buy tickets at the Reisezentrum (travel centre) on Level U1. 10 | At the airport At the airport | 11

Terminal 1

At BER, you will find various cafés, shops, restaurants and Are you already familiar with our interactive map? services as well as facilities for passenger and baggage You can use it to find out about shops, catering and service handling and security checks. You can access these via the facilities via smartphone. marketplace on Level E1 in the security area. → orientation.berlin-airport.de In the public area, you will find the Room of Silence on the Gallery and access to the Observation Deck.

Escalators and lifts will take you down to the train station “Bahnhof Flughafen BER – Terminal 1–2”, which is located on Level U2

Service Area North

Terminal T2 Motorway exit Cargo Flughafen Berlin Center Brandenburg ↓

Terminal T1

Service Area South

Airport City Berlin-Brandenburg Airport Center Bus stop Intercity Coaches General Aviation Terminal Aviation Security Line Short-Term Parking Taxi Cafés, Shops, Service Shopping at BER

BER offers you a wide range of shops, catering facilities and services in all terminal areas. The central market- place is located in T1 directly behind the security check- points. You can also eat and shop in the arrivals area. In the public area, there is a supermarket, a pharmacy and other catering facilities and shops, as well as the Berlin Brandenburg Welcome Center and the lost property office.

→ poi.berlin-airport.de 14 | So gelangen Sie zum BER Your flight | 15

Your flight

Do you want to find out if your departing flight is on schedule? Are you picking someone up and want to know if the plane is going to land on time?

You can get up-to-date information about your flight via our website and the Berlin Airport App. There, the airlines’ contact details, maps, tips on flying, news and contacts are also provided centrally.

In any case, please be at the airport at least two hours before departure, even if you are only travelling with hand luggage!

→ www.berlin-airport.de → app.berlin-airport.de Keep your distance Wear a medical mask that covers Use online check-in Be at the airport at least mouth and nose in the terminal 2 hours before departure

Only 1 piece of hand luggage Wash your hands or Leave the terminal Take into account any per passenger use disinfectant immediately after arrival current testing and quarantine obligations

Flying under corona conditions

Numerous measures are being taken in the terminal as well Entry and Covid tests as at the security checkpoints and when boarding to ensure Please find out yourself about entry requirements, quaran- that passengers at the airport can board their flight safely, tine regulations and compulsory tests before you travel or even under corona conditions. The current situation involves return. Passengers and visitors can be tested for the Covid-19 compliance with a number of rules of conduct. Please look at virus in Terminal 1 with PCR tests and rapid antigen tests. these yourself before your flight and adhere to the rules! Find out more about this and what to look out for when Rules of conduct flying under corona conditions on our website. Please keep a sufficient distance from other people. Wash- rooms and disinfectant dispensers are located in all terminal → flying.berlin-airport.de areas. Enough buses are provided for transport to and from the aircraft so that each bus is only about half full. Further information can be found on these websites: Travellers are asked not to all board the first available bus to ensure maximum capacity is maintained. → www.rki.de → www.kkm.brandenburg.de → www.berlin.de Your flight | 19

Airlines am BER

Aegean Airlines KLM Aer Lingus LOT Aeroflot Lufthansa airBaltic Luxair Air Cairo MIAT Air Canada Rouge Norwegian Air France Nordwind Air Malta Nouvelair Tunisie AirSerbia Onur Air Alitalia Pegasus American Airlines Pobeda Austrian Airlines Qatar Airways Azerbaijan Airlines Rhein-Neckar Air Belavia Rossiya British Airways Royal Air Maroc Brussels Airlines Royal Jordanian Bulgaria Air RusLine Bulgarian Air Charter Ryanair Condor Airlines Corendon Airlines SAS Croatia Airlines Scoot Danish Air Transport Sundair Delta Air Lines SunExpress Check-in and Boarding easyJet SWISS Getting to the plane Egyptair Tailwind El Al Israel Airlines TAP Air Portugal Use your airline’s online check-in. Alternatively, there are Eurowings Transavia 118 check-in counters in Terminal 1, spread over 10 islands. Finnair TUI fly Some airlines allow you to check in at self-service kiosks. flyEgypt Tunisair Simply hand in your hold baggage at a drop-off desk Freebird Airlines Turkish Airlines afterwards. Georgian Airways Ukraine International Airlines Hainan Airlines United Airlines If you only have hand luggage and have already checked in Iberia Express UTair online, please go directly to the security checkpoint. Your Icelandair Vueling printed or electronic boarding pass on your smartphone will Iraqi Airways Wizz Air open the entrances to the departure area via scanner.

Terminal 5 is currently closed due to low passenger numbers. Terminal 2 will also not be put into operation for the time being. Not all airlines are currently flying to BER because of the coronavirus pandemic. Your flight | 21

Everything about baggage

How large and heavy is my hand luggage allowed to be? What about my checked baggage? Every airline has its own rules. And then there are the general baggage regulations.

If you have checked baggage, please go to your airline’s respective at the airport. You will find your flight’s counter number on the display boards in the terminal and on our website. Some airlines provide separate counters or even self-bag drop machines to check in baggage. Large and oversized baggage must always be checked in separately.

All passengers should check with their airline before flying to find out which further restrictions apply to hand baggage or checked baggage. 22 | Your flight Your flight | 23

Baggage regulations Baggage services What is allowed, what is not? Know where to go

Hand luggage Oversized baggage The size and weight of hand baggage is determined by the “Oversized baggage” is when your baggage is too large for airline. Contents are subject to general security regulations. the regular baggage belt. Please find out the size and weight Please find out before you travel which items you are restrictions, any possible reporting requirements as well allowed to carry in your hand luggage. For example, liquids as any fees for transporting oversized baggage from your are only allowed in small quantities. They must be presented airline before travelling. separately at the security checkpoint. We recommend that our guests hand fluids over in travel baggage, if possible. On arrival You will receive your oversized baggage centrally in the bag- Hold baggage gage claim hall. Watch out for the “Oversized Baggage” label. Please observe the regulations of your airline regarding the size and weight of your checked baggage. Safe storage You can store your baggage at BER on a daily or hourly basis. Certain objects are not allowed either in hand baggage or in Baggage storage in T1 is located on Level U1 (public area). hold baggage. Please check with your airline, our website, the German Federal Police’s website and the German Federal Lost luggage Aviation Authority’s website to find out which items are Have you forgotten something on the plane or has your generally prohibited in your baggage: baggage not arrived ? Then contact your airline or the com- pany it has contracted. Information about baggage tracing → www.berlin-airport.de can be found at → www.bundespolizei.de → baggage.berlin-airport.de → www.lba.de Your flight | 25

Accessible travel Mobility Service

If you need assistance on your journey due to mobility restrictions, our free Mobility Service is available to you. Please inform your airline, tour operator or travel agent of the extent of your needs, preferably directly when booking your flight, but no later than 48 hours before departure.

→ prm.berlin-airport.de

Discover BER

Dream of flying! You can watch planes take off and land and dream of faraway lands on our Observation Deck in Terminal 1. Info and booking at:

→ Travelling with kids besucherterrasse.berlin-airport.de Fun, games, excitement A pop-up exhibition in collaboration with Kulturprojekte Berlin GmbH on the past, present and future of aviation Your relaxed family trip begins at BER: a range of facilities shows the development of the airport on the ground and services can be found at BER to make your journey by floor of BER. A timeline that runs through the entire air a pleasant experience for your children. Explore the ex- exhibition shows the important events in aviation history citing world of aviation or pass the time until your flight on in Berlin-Brandenburg. Where? Level U1 (enter from Willy- our Observation Deck. Pushchairs and buggies that exceed Brandt-Platz) 25 cm in height when folded must be checked in. You can hire a buggy at the airport information desk in Terminal 1 (security area, marketplace).

Please note that the opening of the Observation Deck and exhibition is subject to the current coronavirus pandemic → family.berlin-airport.de containment measures. Your flight | 27

Security check

Boarding pass and ID on hand? Laptop, tablet and liquids out of your hand luggage? Good preparation is everything. Then things will go quickly.

After your boarding passes have been checked, you go through the security checkpoint with your hand luggage. To do so, place your hand luggage down flat on the screen- ing device conveyor belt. Place all metallic objects from your bags and your clothing, your laptop or tablet and your properly packed and sealed plastic bag with liquids in the trays provided. Please place your jacket or coat in the trays as well. Please do not enter the scanner until being asked to do so.

The marketplace is located behind the security checkpoints, where you will find shopping facil- ities and the food court with restaurants. From here, you can get to your departure gate. Find out which gate you are departing from on the display screens, our website or out app.

You must always keep personal identity documents with you at all times and show these upon request. VIABER: Transfers at the airport

Transferring independently has become an important way of travelling.

Are you arriving at BER and then travelling on independent- ly? Then find your connecting flight gate after leaving the aircraft. Follow the signs to the departure area to find your way to your gate.

If you are travelling with checked baggage, go to baggage claim after leaving the aircraft and collect your baggage. Re-check your baggage at the check-in counters of your connection flight airline. When arriving from or departing to If you have any questions, staff members the non-Schengen area, you will go through a passport and are available at VIABER counters. security check. → viaber.berlin-airport.de We’re there for you!

Do you have any questions or problems? Get help here.

The airport information desk is the central point of contact for your questions. You will find these at the following locations: Terminal 1: Level E0 (arrivals hall) Terminal 1: Level E1 (check-in hall and marketplace) Terminal 1: Level E2 (non-Schengen departure area)

You will also find answers to your most important questions in our digital airport information at: → www.berlin-airport.de → +49 30 6091 60910 (airport information by phone 24/7)

News and service info regarding air traffic and destinations can be found on our website and via social media. Take a look.

facebook.com/berlinairport twitter.com/berlinairport instagram.com/berlin_airport

IMPRINT

Publisher Flughafen Berlin Brandenburg GmbH / Corporate Commun ication | Responsible party in accordance with the press law Hannes Stefan Hönemann, 12521 Berlin | Telephone +49 30 609170100 www.berlin-airport.de | Editorial department Ismeta Mustafic-Hasific, Trang Nguyen | Design, implementation Raufeld Medien | Photo credits Title & page 8, 12 (top), 14, 18, 20, 23, 24, 26 & 28: Günter Wicker; page 4 & 29: Anikka Bauer; page 7, 12 (bottom) & 22: Ekatarina Zershchikova; page 13 (bottom): Thomas Kierok | Last updated 15/03/2021 www.berlin-airport.de