UMTC Water Damage Prevention Work Team Recommendations
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UMTC Water Damage Prevention Work Team Recommendations Respectfully Submitted: January, 2011 Work Team Members Neil Carlson, Department of Environmental Health and Safety, Chairperson Sean Gabor, Supervisor, FM Hazardous Materials Program Beth Louden, Director, NW District, Facilities Management Steve Pardoe, Director, Risk Management Brian Swanson, Budget Officer, Office of Budget & Finance Denise Thomas, Facilities Team Manager, NW District, Facilities Management Bernadette Corley Troge, Administrative Director, Facilities and Operations Management, University Libraries Special Thanks to: Roger Wegner, Capital Planning and Project Management Robert Janoski, Central Security Robert Uphus, BSAC Craig Moody, Director, University Health and Safety Mike Berthelson, Associate Vice President, Facilities Management 1 Table of Contents Table of Contents .................................................................................................................................................................... 2 Executive Summary ................................................................................................................................................................. 3 Glossary ................................................................................................................................................................................... 4 Top Five Issue to Be Addressed on UMTC Campus ................................................................................................................. 5 Implementation Plan with Assigned Responsibilities ............................................................................................................. 7 Facilities Management ........................................................................................................................................................ 7 Risk Management ............................................................................................................................................................... 8 Department of Central Security (DCS) ................................................................................................................................ 8 Departmental Access Coordinators (DAC) .......................................................................................................................... 8 Building Systems Automation Center (BSAC) ..................................................................................................................... 8 Capital Planning and Project Management (CPPM) ........................................................................................................... 8 Department of Environmental Health and Safety (DEHS) .................................................................................................. 8 Measurements of Effectiveness .............................................................................................................................................. 9 Appendix A: UMTC Water Damage Prevention Work Team Charge .................................................................................... 10 Appendix B: U of M Large Water Event Incident Command Structure ................................................................................ 12 Finance .............................................................................................................................................................................. 13 Logistics ............................................................................................................................................................................. 13 Operations ........................................................................................................................................................................ 14 Planning............................................................................................................................................................................. 15 Water Incident Classification ............................................................................................................................................ 15 Guidance Document for Disposal of Water in an event ................................................................................................... 16 Training ............................................................................................................................................................................. 16 Appendix C: Facilities Management Roles and Responsibilities for Water Event Response - Check List ............................. 18 Custodial Closet/Mechanical Space Poster, “Facilities Management Water Event Response” ....................................... 20 Appendix D1: CPPM Construction Design Checklist ............................................................................................................. 21 Appendix D2: CPPM Construction Design Checklist Rationale ............................................................................................. 22 Appendix E: Insurable Water Events Summary .................................................................................................................... 23 Attachment 1 Summary of water damage claims ............................................................................................................ 24 Attachment 2 Summary of all reported Water Damage both claimed and unclaimed .................................................... 28 Appendix F: Updated 2007 Water event Response Guidelines ............................................................................................ 32 2 Executive Summary The UMTC Water Damage Work Team charged by Vice President for University Services, Kathleen O’Brien, reviewed water events over the past five years, identified risk factors and proactive tactics that could potentially prevent or reduce water event damages in the future. The 2007 Water Event document contained many good suggestions but only some of them were implemented. In an effort to improve the follow-up to this report we have listed the top five issues to be addressed including an implementation plan and measurements of effectiveness. The original 2007 document is included with updates for 2011. This report also clarifies the Incident Command structure for large water events and the training required. Checklists are provided to assist FM Managers and FM employees in responding to water events. An insurable water event summary is included along with a loss history over the past ten years. Having reviewed water damage issues, we concluded that they need to be placed in a larger property risk management perspective. This is just one subject area of several that should be wrapped into a comprehensive program to prevent losses to our property and facilities. We recommend creating and convening a property risk management council, akin to the emergency management group, that would meet quarterly to review incidents and proactively work to mitigate future losses. This group could be co-chaired by someone from University Services and someone from Risk Management. Proactive activities that need to be addressed, and that are called out in the water damage report include: a. A single protocol for reporting and response coordination by calling (612-624-2900) b. A unified approach and protocol for incident review and investigation c. A renewed effort at universal access to all spaces in a response d. Incorporation of water risk mitigation projects into the FCA database for tracking and prioritization e. Regular review of design standards and construction practices for high risk practices f. Regular review of facility preventive maintenance program for high risk practices The VP for University Services will need to determine the management strategies for implementing the above items. a. Centralized approach – designate a person to oversee the implementation plan and start-up b. Decentralized approach – divide the key activities listed in the implementation plan into functional area responsibilities (FM, DEHS, Public Safety, Risk Management, and CPPM) and include specific activities in AVP work plans with regular reporting requirements to the VP. 3 Glossary AHERPS After Hours Emergency Response Paging System BSAC Building System Automated Control CFLOP Command, Finance, Logistics, Operations and Planning CPPM Capital Planning and Project Management DAC Department Access Coordinator DCS Department of Central Security DEHS Department of Environmental Health and Safety FMHazMat Facilities Management Hazardous Materials Group FMIS Facilities Management Information Systems HEAPR Higher Education Asset Preservation Restoration IC Incident Command or Incident Commander MCES Metropolitan Council Environmental Services Medico Keys for secure areas. The keys are not able to be duplicated at a key shop and only by special order PM Preventative Maintenance Program RRC Resource Responsibility Center Xcored Locks with X keys – Nonstandard keys that can be duplicated at a key shop but are not accessible to FM 4 Top Five Issue to Be Addressed on UMTC Campus Introduction: The following is a list of the top five areas needing attention to reduce water related loss events at the University. An additional section relating to operational issues is included at the end. Facilities Management (FM) and Capital Planning and Project Management (CPPM) will need