Kent Service Report August 2019.Pdf

Kent Service Report

August 2019

1

Kent Service Report

August 2019

Service Availability

The SLA target sets a minimum of 99.7% availability for each customer, averaged over a 12 month rolling period Periods of scheduled and emergency maintenance are discounted when calculating availability of services Monthly and annual availabilities falling below 99.7% are highlighted * Service has resilience - where an organisation retains connectivity during an outage period by means of a second connection, the outage is not counted against its availability figures

12 Month

Service

Sep 18 Oct 18 Nov 18 Dec 18 Jan 19 Feb 19 Mar 19 Apr 19 May 19 Jun 19 Jul 19 Aug 19

Rolling

Availability

Canterbury Christ Church University, Canterbury Campus Canterbury Christ Church University, Cornwallis Building Canterbury Christ Church University, Salomans Centre East Kent College, Broadstairs Campus East Kent College, Canterbury Campus East Kent College, Dover Campus
100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100%
100% 100% 100% 100%
100% 100% 100% 100% 100% 100%
100% 100% 100%
100% 100%
100% 100%

0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00%

100% <12 Months

96.64%

100% <12 Months
100% 100% 100% 100% 100% 100% 0.00% 0.00% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100%
98.90% 100% 100% 100% 100% 100%
100% 100% 100% 100% 100% 100%
98.90% 100% 100% 100% 100% 100%
100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100%
100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100%

100% 100% 79.86% 79.86%

100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100%
100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100%
100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100%
100%

100%

East Kent College, Folkestone Campus

East Kent College, Sheppy Campus Hadlow College, Canterbury Campus Hadlow College, Greenwich Campus Hadlow College, Hadlow Campus
100% 100%

99.91%

100%
Hadlow College, Mottingham Campus Hilderstone College

99.91%

100%

Kent County Council *

100%

Kent County Council, Data Centre * Medway Council
100% 100%
MidKent College, Maidstone Campus MidKent College, Ormskirk
100%

100% 100% >99.99%

100% 99.98% 99.98%

>99.99%

99.65%

100%
NIAB

95.91% 100% 100% 100% 100% 100% 99.86% 100%

100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100%
100% 100% 100% 100% 100% 100%
100% 100% 100% 100% 100% 100%
North Kent College, Dartford Campus North Kent College, Gravesend Campus The London Institute of Banking & Finance, Kent Campus University for the Creative Arts, Canterbury Campus University for the Creative Arts, Rochester Campus *
100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100%
100% 100% 100% 100% 100% 100% 100% 100% 100% 100%
100% 100% 100% 100%

2

Kent Service Report

August 2019

12 Month

Service

Sep 18 Oct 18 Nov 18 Dec 18 Jan 19 Feb 19 Mar 19 Apr 19 May 19 Jun 19 Jul 19 Aug 19

Rolling

Availability

University of Greenwich, The Universities at Medway University of Kent, Canterbury Campus
100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100%
100% 100% 100% 100% 100% 100% 100% 100% 100% 100%
100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100%
100% 100% 100% 100% 100% 100% 100%
100% 100% 100% 100% 100%
100% 100% 100% 100% 100%
University of Kent, CCCU Rochester House University of Kent, Tonbridge Campus University of London, Maidstone Studios West Kent and Ashford College, Elwick Road West Kent and Ashford College, Tonbridge Campus

0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00%

100% <12 Months

100% 100%

100% 100% 100% 100% 100% 100%

100% 100%

3

Kent Service Report

August 2019

Connection outages for period September '18 to August '19

Maintenance outages are included in this table - only unscheduled maintenance is counted against availability. Some of the outages reported below are on circuits which are not connected through the selected region - they appear in the table because they are part of a service whose primary connection does belong to this region.

Start Date and
Time
End Date and Parking Duration
Time hh:mm hh:mm

Connection

Fault Type

Description

Regional Network Scheduled Maintenance

London South East Colleges, Orpington Campus 21/09/2018 07:01 21/09/2018 07:26 00:00

00:25

07:55
Emergency software upgrade
Telco Configuration
Issue with MPLS and VPNV4 labelling after software update which had unexpected results
Hadlow College, Mottingham Campus NIAB
24/09/2018 14:25 24/09/2018 22:20 00:00 23/09/2018 11:46 24/09/2018 17:13 00:00 24/09/2018 14:25 24/09/2018 22:20 00:00 18/10/2018 12:39 18/10/2018 13:02 00:00
29:27 Telco Line Other Fault in Telco network
Telco Configuration
Issue with MPLS and VPNV4 labelling after software update which had unexpected results
Hadlow College, Greenwich Campus Workers' Educational Association, Southern
07:55 00:23
Customer Environment
Power issues
Customer

University of Kent, Tonbridge Campus

08/10/2018 11:43 08/10/2018 12:47 00:00

01:04 Unscheduled

Maintenance
Site rack well off the wall
Telco Scheduled

00:21

Kent County Council, Maidstone (1)

Kent County Council, Maidstone (2)
27/11/2018 23:45 28/11/2018 00:06 00:00 27/11/2018 23:45 28/11/2018 00:06 00:00
Telco maintenance Telco maintenance
Maintenance Telco Scheduled
00:21
Maintenance

Regional Network Scheduled Maintenance
Kent County Council, Canterbury (2) University of Kent, Tonbridge Campus

04/12/2018 20:13 04/12/2018 21:16 00:07

00:56

Router maintenance

Customer

00:43

05/12/2018 14:37 05/12/2018 15:20 00:00

14/12/2018 17:36 16/12/2018 10:10 00:00
Area power cut
Environment

Customer
40:34 Scheduled
Maintenance
University for the Creative Arts, Canterbury Campus
Scheduled customer power maintenance

4

Kent Service Report

August 2019

Start Date and
Time
Time hh:mm hh:mm

Connection

Fault Type

Description

Telco Emergency Maintenance
Hadlow College, Canterbury Campus Hadlow College, Mottingham Campus
30/01/2019 00:02 30/01/2019 03:40 00:00 22/02/2019 13:09 22/02/2019 14:05 00:00

03:38

Telco emergency fibre maintenance

Unscheduled power maintenance
Customer
00:56 Unscheduled
Maintenance Regional

NIAB

28/03/2019 13:52 28/03/2019 14:54 00:00

15/04/2019 00:15 15/04/2019 01:30 00:00 03/05/2019 08:33 03/05/2019 08:36 00:00
01:02 Network
Configuration
RNO Config Error
Unknown reason

01:15

Hadlow College, Greenwich Campus

MidKent College, Ormskirk, Medway Campus Hadlow College, Mottingham Campus
No response from customer KPSN Hardware crashed for outage Regional
00:03 Network
Equipment

Customer

02:01

30/05/2019 23:19 31/05/2019 01:20 00:00

31/05/2019 17:21 31/05/2019 19:11 00:00
Local area power outage Unknown
Environment
Canterbury Christ Church University, Cornwallis Building
Unknown reason
01:50 for outage

Customer

01:03

London South East Colleges, Orpington Campus 07/06/2019 06:59 07/06/2019 08:02 00:00

Wide area power outage

Cabinet replacement
Environment
University of Greenwich, The Universities at
02/06/2019 08:25 02/06/2019 09:18 00:00
Medway
Telco Scheduled
00:53
Maintenance

MidKent College, Ormskirk, Medway Campus

09/07/2019 11:04 09/07/2019 11:12 00:00

00:08 Telco Equipment Cisco OS bug

Regional Network Emergency Maintenance Regional

North Kent College, Dartford Campus

02/07/2019 22:13 02/07/2019 22:38 00:00

00:25

RNO emergency maintenance

Network Scheduled Maintenance

Hadlow College, Mottingham Campus

18/07/2019 02:00 18/07/2019 02:10 00:00

21/07/2019 16:24 21/07/2019 21:37 00:00
00:10 05:13
KPSN maintenance Unknown
University for the Creative Arts, Rochester Campus
Unknown reason for outage

5

Kent Service Report

August 2019

Start Date and
Time
Time hh:mm hh:mm

Connection

Fault Type

Description

Unknown
East Kent College, Dover Campus Hadlow College, Greenwich Campus
19/07/2019 19:28 21/07/2019 13:28 00:00 18/07/2019 02:00 18/07/2019 02:10 00:00
42:00 00:10
Regional Network Scheduled Maintenance Regional
KPSN maintenance
Network Emergency Maintenance

East Kent College, Broadstairs Campus

02/07/2019 22:13 02/07/2019 22:38 00:00

00:25

East Kent College, Broadstairs Campus University of London, Maidstone Studios University of London, Maidstone Studios University of London, Maidstone Studios
11/07/2019 10:39 17/07/2019 16:28 00:00 02/07/2019 11:24 02/07/2019 14:03 00:00 02/07/2019 17:25 02/07/2019 17:37 00:00 02/07/2019 18:08 02/07/2019 18:21 00:00
149:49 Telco Equipment Telco routing error
Customer
02:39

00:12 00:13
Local area power outage Local area power outage Local area power outage
Environment Customer Environment

Regional Network Emergency Maintenance

North Kent College, Gravesend Campus

02/07/2019 22:13 02/07/2019 22:38 00:00

00:25

07:47
RNO emergency maintenance Power outage
21/07/2019 12:32 21/07/2019 20:19 00:00

09/07/2019 11:04 09/07/2019 11:12 00:00

MidKent College, Ormskirk, Medway Campus

00:08 Telco Equipment Cisco OS bug

Regional Network Emergency Maintenance Regional Network Scheduled Maintenance

02/07/2019 22:13 02/07/2019 22:38 00:00

00:25

00:10

Hadlow College, Mottingham Campus

18/07/2019 02:00 18/07/2019 02:10 00:00

KPSN maintenance

6

Kent Service Report

August 2019

Start Date and
Time
Time hh:mm hh:mm

Connection

Fault Type

Description

University for the Creative Arts, Rochester Campus
21/07/2019 16:24 21/07/2019 21:37 00:00 19/07/2019 19:28 21/07/2019 13:28 00:00
05:13 42:00
Unknown Unknown
East Kent College, Dover Campus
Regional Network

Hadlow College, Greenwich Campus

18/07/2019 02:00 18/07/2019 02:10 00:00

02/07/2019 22:13 02/07/2019 22:38 00:00
00:10 00:25
KPSN maintenance
Scheduled

Maintenance Regional Network Emergency Maintenance

East Kent College, Broadstairs Campus

East Kent College, Broadstairs Campus University of London, Maidstone Studios University of London, Maidstone Studios University of London, Maidstone Studios
11/07/2019 10:39 17/07/2019 16:28 00:00 02/07/2019 11:24 02/07/2019 14:03 00:00 02/07/2019 17:25 02/07/2019 17:37 00:00 02/07/2019 18:08 02/07/2019 18:21 00:00
149:49 Telco Equipment Telco routing error
Customer
02:39

00:12 00:13
Local area power outage Local area power outage Local area power outage
Environment Customer Environment

Regional Network Emergency Maintenance

02/07/2019 22:13 02/07/2019 22:38 00:00

21/07/2019 12:32 21/07/2019 20:19 00:00
00:25 07:47
RNO emergency maintenance Power outage

7

Kent Service Report

August 2019

Link Utilisation of Contractual Bandwidth

The table shows utilisation at the 90th percentile, i.e. for 90% of the samples within the period the traffic was at or below the level shown and for 10% of the samples traffic was above the level shown. The figure therefore gives a reasonable indication of the loading of the connection during the busiest periods. The measurements are shown as a percentage of the available contractual bandwidth, and only the highest of the to/from readings for the month is used.

Current Bandwidth

Connection

Sep-18 Oct-18 Nov-18 Dec-18 Jan-19 Feb-19 Mar-19 Apr-19 May-19 Jun-19 Jul-19 Aug-19

Canterbury Christ Church University, Canterbury Campus
4Gbit/s
35%

1%

0%

3%

0%

38%
1%

0%

4%

0%

40%

34%

31%

39%

33%

29%

18%

16%

Canterbury Christ Church University, Cornwallis Building Canterbury Christ Church University, Salomans Centre East Kent College, Broadstairs Campus East Kent College, Canterbury Campus East Kent College, Dover Campus
4Gbit/s 1Gbit/s 1Gbit/s 1Gbit/s 1Gbit/s 1Gbit/s
100Mbit/s 100Mbit/s 100Mbit/s
1Gbit/s
100Mbit/s 100Mbit/s
2Gbit/s 2Gbit/s 1Gbit/s 1Gbit/s
10Gbit/s
1Gbit/s 1Gbit/s
10Gbit/s
1Gbit/s 1Gbit/s 1Gbit/s 1Gbit/s

1% <0.5%

1% <0.5% <0.5% <0.5% <0.5% <0.5% <0.5% <0.5%

0%

4%

0%

4%

0%

4%

0%

4%

0%

4%

0%

2%
1% 5%
1% 4%
1% 2% 9%
1% 2%

6%

27%

26%

29%

28%

30%

19%

27%

23%

<0.5% <0.5%
7% 9% 0% <0.5%
<0.5% <0.5% <0.5% <0.5% <0.5% <0.5% <0.5% <0.5% <0.5% <0.5%
10% 9% 9% 9% 9% 6% 7% 6% 3% 3%
<0.5% <0.5% <0.5% <0.5% <0.5% <0.5% <0.5% <0.5% <0.5% <0.5%
East Kent College, Folkestone Campus East Kent College, Sheppy Campus Hadlow College, Canterbury Campus Hadlow College, Greenwich Campus Hadlow College, Hadlow Campus
8% 3%
11%
3%
13%
4%
5% 2%
15%
3%
13%
3%
16%
4%
10%
2%
14%
3%
17%
2%
5% 2%
1% 1%

<0.5% <0.5%

<0.5% <0.5% <0.5% <0.5% <0.5% <0.5% <0.5% <0.5% <0.5% <0.5%

Hadlow College, Mottingham Campus Hilderstone College
7% 2%
11%
1%
15% 39%

71%

19%
1%
4%

41% 68%

17%
1%
14% 32%

72%

17%
13%
2%
15%
2%
8% 2%
13%
2%
16%
2%
2%
12%

78%

2%
1% 1%
22%
2% 1% 1%

0%

1% 1% 1% 2% 3% 5% 4%
Kent County Council, Canterbury (1) Kent County Council, Canterbury (2) Kent County Council, Data Centre, MSER via Canterbury Kent County Council, Data Centre, MSER via Maidstone Kent County Council, Maidstone (1) Kent County Council, Maidstone (2) London South East Colleges, Orpington Campus Medway Council

62%

16%
1%

63%

18%
1%

75%

16%

91%

3%

77%

4%

91%

3%

88%

4%

1% <0.5%

1% <0.5% <0.5% <0.5% <0.5%

1%

2%

1%

0%

2%

0%

1%

0%

1%

0%

1%

0%

1%

0%

2%

0%

1% 1% 3% 3% 7% 4% 6%
23% 28%
2%
24% 28%
3%
26% 34%
3%
26% 32%
2%
32%
3%

132%

3%

151%

3%

141%

3%

141%

3%
1% 3%

2%

3%

2%

3%

MidKent College, Maidstone Campus MidKent College, Ormskirk, Medway Campus NIAB
10% 19% 26% 14%
12% 22% 26% 23%
13% 24% 31% 29%
12% 22% 23% 21%
13% 25% 29% 28%
12% 24% 32% 27%
14% 28% 12% 29%

8%

11%

22%
3%
10% 19%
4%
19% 16% 27%

30%

19%

8

Kent Service Report

August 2019

Current Bandwidth

Connection

Sep-18 Oct-18 Nov-18 Dec-18 Jan-19 Feb-19 Mar-19 Apr-19 May-19 Jun-19 Jul-19 Aug-19

1Gbit/s

100Mbit/s
1Gbit/s
5%

51%

6%
7%

61%

10% 11%
10%

60%

10% 11%
8%

48%

6%
10%

55%

10% 10%
9%

52%

10%
9%
11%

59%

13% 12%
9%

246%

10%
9%

10%

9%

3%

2%

98%

4%
The London Institute of Banking & Finance, Kent Campus University for the Creative Arts, Canterbury Campus University for the Creative Arts, Rochester Campus University for the Creative Arts, Rochester Campus University of Greenwich, The Universities at Medway University of Kent, Canterbury Campus

246% 246% 246%

10%
8%
4% 3%
4% 4%
1Gbit/s

8%

7%

3%

1Gbit/s

<0.5% <0.5%

<0.5% <0.5% <0.5% <0.5% <0.5% <0.5% <0.5% <0.5% <0.5% <0.5%

2Gbit/s

8%

10%