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Kent Service Report August 2019.Pdf Kent Service Report August 2019 1 Kent Service Report August 2019 Service Availability The SLA target sets a minimum of 99.7% availability for each customer, averaged over a 12 month rolling period Periods of scheduled and emergency maintenance are discounted when calculating availability of services Monthly and annual availabilities falling below 99.7% are highlighted * Service has resilience - where an organisation retains connectivity during an outage period by means of a second connection, the outage is not counted against its availability figures 12 Month Service Sep 18 Oct 18 Nov 18 Dec 18 Jan 19 Feb 19 Mar 19 Apr 19 May 19 Jun 19 Jul 19 Aug 19 Rolling Availability Canterbury Christ Church University, Canterbury Campus 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% Canterbury Christ Church University, Cornwallis Building 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% Canterbury Christ Church University, Salomans Centre 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 100% 100% 100% 100% <12 Months East Kent College, Broadstairs Campus 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 79.86% 79.86% 96.64% East Kent College, Canterbury Campus 0.00% 0.00% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% <12 Months East Kent College, Dover Campus 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% East Kent College, Folkestone Campus 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% East Kent College, Sheppy Campus 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% Hadlow College, Canterbury Campus 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% Hadlow College, Greenwich Campus 98.90% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 99.91% Hadlow College, Hadlow Campus 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% Hadlow College, Mottingham Campus 98.90% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 99.91% Hilderstone College 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% Kent County Council * 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% Kent County Council, Data Centre * 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% Medway Council 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% MidKent College, Maidstone Campus 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% MidKent College, Ormskirk 100% 100% 100% 100% 100% 100% 100% 100% >99.99% 100% 99.98% 99.98% >99.99% NIAB 95.91% 100% 100% 100% 100% 100% 99.86% 100% 100% 100% 100% 100% 99.65% North Kent College, Dartford Campus 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% North Kent College, Gravesend Campus 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% The London Institute of Banking & Finance, Kent Campus 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% University for the Creative Arts, Canterbury Campus 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% University for the Creative Arts, Rochester Campus * 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 2 Kent Service Report August 2019 12 Month Service Sep 18 Oct 18 Nov 18 Dec 18 Jan 19 Feb 19 Mar 19 Apr 19 May 19 Jun 19 Jul 19 Aug 19 Rolling Availability University of Greenwich, The Universities at Medway 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% University of Kent, Canterbury Campus 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% University of Kent, CCCU Rochester House 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% University of Kent, Tonbridge Campus 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% University of London, Maidstone Studios 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% West Kent and Ashford College, Elwick Road 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 100% 100% 100% 100% <12 Months West Kent and Ashford College, Tonbridge Campus 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 3 Kent Service Report August 2019 Connection outages for period September '18 to August '19 Maintenance outages are included in this table - only unscheduled maintenance is counted against availability. Some of the outages reported below are on circuits which are not connected through the selected region - they appear in the table because they are part of a service whose primary connection does belong to this region. Start Date and End Date and Parking Duration Connection Fault Type Description Time Time hh:mm hh:mm Regional Network London South East Colleges, Orpington Campus 21/09/2018 07:01 21/09/2018 07:26 00:00 00:25 Emergency software upgrade Scheduled Maintenance Telco Issue with MPLS and VPNV4 labelling after software Hadlow College, Mottingham Campus 24/09/2018 14:25 24/09/2018 22:20 00:00 07:55 Configuration update which had unexpected results NIAB 23/09/2018 11:46 24/09/2018 17:13 00:00 29:27 Telco Line Other Fault in Telco network Telco Issue with MPLS and VPNV4 labelling after software Hadlow College, Greenwich Campus 24/09/2018 14:25 24/09/2018 22:20 00:00 07:55 Configuration update which had unexpected results Customer Workers' Educational Association, Southern 18/10/2018 12:39 18/10/2018 13:02 00:00 00:23 Power issues Environment Customer University of Kent, Tonbridge Campus 08/10/2018 11:43 08/10/2018 12:47 00:00 01:04 Unscheduled Site rack well off the wall Maintenance Telco Scheduled Kent County Council, Maidstone (1) 27/11/2018 23:45 28/11/2018 00:06 00:00 00:21 Telco maintenance Maintenance Telco Scheduled Kent County Council, Maidstone (2) 27/11/2018 23:45 28/11/2018 00:06 00:00 00:21 Telco maintenance Maintenance Regional Network Kent County Council, Canterbury (2) 04/12/2018 20:13 04/12/2018 21:16 00:07 00:56 Router maintenance Scheduled Maintenance Customer University of Kent, Tonbridge Campus 05/12/2018 14:37 05/12/2018 15:20 00:00 00:43 Area power cut Environment Customer University for the Creative Arts, Canterbury 14/12/2018 17:36 16/12/2018 10:10 00:00 40:34 Scheduled Scheduled customer power maintenance Campus Maintenance 4 Kent Service Report August 2019 Start Date and End Date and Parking Duration Connection Fault Type Description Time Time hh:mm hh:mm Telco Emergency Hadlow College, Canterbury Campus 30/01/2019 00:02 30/01/2019 03:40 00:00 03:38 Telco emergency fibre maintenance Maintenance Customer Hadlow College, Mottingham Campus 22/02/2019 13:09 22/02/2019 14:05 00:00 00:56 Unscheduled Unscheduled power maintenance Maintenance Regional NIAB 28/03/2019 13:52 28/03/2019 14:54 00:00 01:02 Network RNO Config Error Configuration Unknown reason Hadlow College, Greenwich Campus 15/04/2019 00:15 15/04/2019 01:30 00:00 01:15 No response from customer for outage Regional MidKent College, Ormskirk, Medway Campus 03/05/2019 08:33 03/05/2019 08:36 00:00 00:03 Network KPSN Hardware crashed Equipment Customer Hadlow College, Mottingham Campus 30/05/2019 23:19 31/05/2019 01:20 00:00 02:01 Local area power outage Environment Canterbury Christ Church University, Cornwallis Unknown reason 31/05/2019 17:21 31/05/2019 19:11 00:00 01:50 Unknown Building for outage Customer London South East Colleges, Orpington Campus 07/06/2019 06:59 07/06/2019 08:02 00:00 01:03 Wide area power outage Environment University of Greenwich, The Universities at Telco Scheduled 02/06/2019 08:25 02/06/2019 09:18 00:00 00:53 Cabinet replacement Medway Maintenance MidKent College, Ormskirk, Medway Campus 09/07/2019 11:04 09/07/2019 11:12 00:00 00:08 Telco Equipment Cisco OS bug Regional Network North Kent College, Dartford Campus 02/07/2019 22:13 02/07/2019 22:38 00:00 00:25 RNO emergency maintenance Emergency Maintenance Regional Network Hadlow College, Mottingham Campus 18/07/2019 02:00 18/07/2019 02:10 00:00 00:10 KPSN maintenance Scheduled Maintenance University for the Creative Arts, Rochester Unknown reason 21/07/2019 16:24 21/07/2019 21:37 00:00 05:13 Unknown Campus for outage 5 Kent Service Report August 2019 Start Date and End Date and Parking Duration Connection Fault Type Description Time Time hh:mm hh:mm Unknown reason East Kent College, Dover Campus 19/07/2019 19:28 21/07/2019 13:28 00:00 42:00 Unknown for outage Regional Network Hadlow College, Greenwich Campus 18/07/2019 02:00 18/07/2019 02:10 00:00 00:10 KPSN maintenance Scheduled Maintenance Regional Network East Kent College, Broadstairs Campus 02/07/2019 22:13 02/07/2019 22:38 00:00 00:25 RNO emergency maintenance Emergency Maintenance East Kent College, Broadstairs Campus 11/07/2019 10:39 17/07/2019 16:28 00:00 149:49 Telco Equipment Telco routing error Customer University of London, Maidstone Studios 02/07/2019 11:24 02/07/2019 14:03 00:00 02:39 Local area power outage Environment Customer University of London, Maidstone Studios 02/07/2019 17:25 02/07/2019 17:37 00:00 00:12 Local area power outage Environment Customer University of London, Maidstone Studios 02/07/2019 18:08 02/07/2019 18:21 00:00 00:13 Local area power outage Environment Regional Network North Kent College, Gravesend Campus 02/07/2019 22:13 02/07/2019 22:38 00:00 00:25 RNO emergency maintenance Emergency Maintenance Canterbury Christ Church University, Cornwallis Customer 21/07/2019 12:32 21/07/2019 20:19 00:00 07:47 Power outage Building Environment MidKent College, Ormskirk, Medway Campus 09/07/2019 11:04 09/07/2019 11:12 00:00 00:08 Telco Equipment Cisco OS bug Regional Network North Kent College, Dartford Campus 02/07/2019 22:13 02/07/2019 22:38 00:00 00:25 RNO emergency maintenance Emergency
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