Kent Service Report August 2019.Pdf

<ul style="display: flex;"><li style="flex:1">Kent Service Report </li><li style="flex:1">August 2019 </li></ul>1<ul style="display: flex;"><li style="flex:1">Kent Service Report </li><li style="flex:1">August 2019 </li></ul>Service Availability The SLA target sets a minimum of 99.7% availability for each customer, averaged over a 12 month rolling period Periods of scheduled and emergency maintenance are discounted when calculating availability of services Monthly and annual availabilities falling below 99.7% are highlighted * Service has resilience - where an organisation retains connectivity during an outage period by means of a second connection, the outage is not counted against its availability figures 12 Month <ul style="display: flex;"><li style="flex:1">Service </li><li style="flex:1">Sep 18 Oct 18 Nov 18 Dec 18 Jan 19 Feb 19 Mar 19 Apr 19 May 19 Jun 19 Jul 19 Aug 19 </li><li style="flex:1">Rolling </li></ul>Availability Canterbury Christ Church University, Canterbury Campus Canterbury Christ Church University, Cornwallis Building Canterbury Christ Church University, Salomans Centre East Kent College, Broadstairs Campus East Kent College, Canterbury Campus East Kent College, Dover Campus 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 100% <12 Months 96.64% 100% <12 Months 100% 100% 100% 100% 100% 100% 0.00% 0.00% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 98.90% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 98.90% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 79.86% 79.86% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% <ul style="display: flex;"><li style="flex:1">100% </li><li style="flex:1">East Kent College, Folkestone Campus </li></ul>East Kent College, Sheppy Campus Hadlow College, Canterbury Campus Hadlow College, Greenwich Campus Hadlow College, Hadlow Campus 100% 100% 99.91% 100% Hadlow College, Mottingham Campus Hilderstone College 99.91% 100% <ul style="display: flex;"><li style="flex:1">Kent County Council * </li><li style="flex:1">100% </li></ul>Kent County Council, Data Centre * Medway Council 100% 100% MidKent College, Maidstone Campus MidKent College, Ormskirk 100% <ul style="display: flex;"><li style="flex:1">100% 100% >99.99% </li><li style="flex:1">100% 99.98% 99.98% </li><li style="flex:1">>99.99% </li></ul>99.65% 100% NIAB 95.91% 100% 100% 100% 100% 100% 99.86% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% North Kent College, Dartford Campus North Kent College, Gravesend Campus The London Institute of Banking & Finance, Kent Campus University for the Creative Arts, Canterbury Campus University for the Creative Arts, Rochester Campus * 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 2<ul style="display: flex;"><li style="flex:1">Kent Service Report </li><li style="flex:1">August 2019 </li></ul>12 Month <ul style="display: flex;"><li style="flex:1">Service </li><li style="flex:1">Sep 18 Oct 18 Nov 18 Dec 18 Jan 19 Feb 19 Mar 19 Apr 19 May 19 Jun 19 Jul 19 Aug 19 </li><li style="flex:1">Rolling </li></ul>Availability University of Greenwich, The Universities at Medway University of Kent, Canterbury Campus 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% University of Kent, CCCU Rochester House University of Kent, Tonbridge Campus University of London, Maidstone Studios West Kent and Ashford College, Elwick Road West Kent and Ashford College, Tonbridge Campus 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 100% <12 Months <ul style="display: flex;"><li style="flex:1">100% 100% </li><li style="flex:1">100% 100% 100% 100% 100% 100% </li><li style="flex:1">100% 100% </li></ul>3<ul style="display: flex;"><li style="flex:1">Kent Service Report </li><li style="flex:1">August 2019 </li></ul>Connection outages for period September '18 to August '19 Maintenance outages are included in this table - only unscheduled maintenance is counted against availability. Some of the outages reported below are on circuits which are not connected through the selected region - they appear in the table because they are part of a service whose primary connection does belong to this region. Start Date and Time End Date and Parking Duration Time hh:mm hh:mm <ul style="display: flex;"><li style="flex:1">Connection </li><li style="flex:1">Fault Type </li><li style="flex:1">Description </li></ul>Regional Network Scheduled Maintenance <ul style="display: flex;"><li style="flex:1">London South East Colleges, Orpington Campus 21/09/2018 07:01 21/09/2018 07:26 00:00 </li><li style="flex:1">00:25 </li></ul>07:55 Emergency software upgrade Telco Configuration Issue with MPLS and VPNV4 labelling after software update which had unexpected results Hadlow College, Mottingham Campus NIAB 24/09/2018 14:25 24/09/2018 22:20 00:00 23/09/2018 11:46 24/09/2018 17:13 00:00 24/09/2018 14:25 24/09/2018 22:20 00:00 18/10/2018 12:39 18/10/2018 13:02 00:00 29:27 Telco Line Other Fault in Telco network Telco Configuration Issue with MPLS and VPNV4 labelling after software update which had unexpected results Hadlow College, Greenwich Campus Workers' Educational Association, Southern 07:55 00:23 Customer Environment Power issues Customer <ul style="display: flex;"><li style="flex:1">University of Kent, Tonbridge Campus </li><li style="flex:1">08/10/2018 11:43 08/10/2018 12:47 00:00 </li><li style="flex:1">01:04 Unscheduled </li></ul>Maintenance Site rack well off the wall Telco Scheduled <ul style="display: flex;"><li style="flex:1">00:21 </li><li style="flex:1">Kent County Council, Maidstone (1) </li></ul>Kent County Council, Maidstone (2) 27/11/2018 23:45 28/11/2018 00:06 00:00 27/11/2018 23:45 28/11/2018 00:06 00:00 Telco maintenance Telco maintenance Maintenance Telco Scheduled 00:21 Maintenance Regional Network Scheduled Maintenance Kent County Council, Canterbury (2) University of Kent, Tonbridge Campus <ul style="display: flex;"><li style="flex:1">04/12/2018 20:13 04/12/2018 21:16 00:07 </li><li style="flex:1">00:56 </li><li style="flex:1">Router maintenance </li></ul>Customer <ul style="display: flex;"><li style="flex:1">00:43 </li><li style="flex:1">05/12/2018 14:37 05/12/2018 15:20 00:00 </li></ul>14/12/2018 17:36 16/12/2018 10:10 00:00 Area power cut Environment Customer 40:34 Scheduled Maintenance University for the Creative Arts, Canterbury Campus Scheduled customer power maintenance 4<ul style="display: flex;"><li style="flex:1">Kent Service Report </li><li style="flex:1">August 2019 </li></ul>Start Date and Time End Date and Parking Duration Time hh:mm hh:mm <ul style="display: flex;"><li style="flex:1">Connection </li><li style="flex:1">Fault Type </li><li style="flex:1">Description </li></ul>Telco Emergency Maintenance Hadlow College, Canterbury Campus Hadlow College, Mottingham Campus 30/01/2019 00:02 30/01/2019 03:40 00:00 22/02/2019 13:09 22/02/2019 14:05 00:00 <ul style="display: flex;"><li style="flex:1">03:38 </li><li style="flex:1">Telco emergency fibre maintenance </li></ul>Unscheduled power maintenance Customer 00:56 Unscheduled Maintenance Regional <ul style="display: flex;"><li style="flex:1">NIAB </li><li style="flex:1">28/03/2019 13:52 28/03/2019 14:54 00:00 </li></ul>15/04/2019 00:15 15/04/2019 01:30 00:00 03/05/2019 08:33 03/05/2019 08:36 00:00 01:02 Network Configuration RNO Config Error Unknown reason <ul style="display: flex;"><li style="flex:1">01:15 </li><li style="flex:1">Hadlow College, Greenwich Campus </li></ul>MidKent College, Ormskirk, Medway Campus Hadlow College, Mottingham Campus No response from customer KPSN Hardware crashed for outage Regional 00:03 Network Equipment Customer <ul style="display: flex;"><li style="flex:1">02:01 </li><li style="flex:1">30/05/2019 23:19 31/05/2019 01:20 00:00 </li></ul>31/05/2019 17:21 31/05/2019 19:11 00:00 Local area power outage Unknown Environment Canterbury Christ Church University, Cornwallis Building Unknown reason 01:50 for outage Customer <ul style="display: flex;"><li style="flex:1">01:03 </li><li style="flex:1">London South East Colleges, Orpington Campus 07/06/2019 06:59 07/06/2019 08:02 00:00 </li><li style="flex:1">Wide area power outage </li></ul>Cabinet replacement Environment University of Greenwich, The Universities at 02/06/2019 08:25 02/06/2019 09:18 00:00 Medway Telco Scheduled 00:53 Maintenance <ul style="display: flex;"><li style="flex:1">MidKent College, Ormskirk, Medway Campus </li><li style="flex:1">09/07/2019 11:04 09/07/2019 11:12 00:00 </li><li style="flex:1">00:08 Telco Equipment Cisco OS bug </li></ul>Regional Network Emergency Maintenance Regional <ul style="display: flex;"><li style="flex:1">North Kent College, Dartford Campus </li><li style="flex:1">02/07/2019 22:13 02/07/2019 22:38 00:00 </li><li style="flex:1">00:25 </li><li style="flex:1">RNO emergency maintenance </li></ul>Network Scheduled Maintenance <ul style="display: flex;"><li style="flex:1">Hadlow College, Mottingham Campus </li><li style="flex:1">18/07/2019 02:00 18/07/2019 02:10 00:00 </li></ul>21/07/2019 16:24 21/07/2019 21:37 00:00 00:10 05:13 KPSN maintenance Unknown University for the Creative Arts, Rochester Campus Unknown reason for outage 5<ul style="display: flex;"><li style="flex:1">Kent Service Report </li><li style="flex:1">August 2019 </li></ul>Start Date and Time End Date and Parking Duration Time hh:mm hh:mm <ul style="display: flex;"><li style="flex:1">Connection </li><li style="flex:1">Fault Type </li><li style="flex:1">Description </li></ul>Unknown Unknown reason for outage East Kent College, Dover Campus Hadlow College, Greenwich Campus 19/07/2019 19:28 21/07/2019 13:28 00:00 18/07/2019 02:00 18/07/2019 02:10 00:00 42:00 00:10 Regional Network Scheduled Maintenance Regional KPSN maintenance Network Emergency Maintenance <ul style="display: flex;"><li style="flex:1">East Kent College, Broadstairs Campus </li><li style="flex:1">02/07/2019 22:13 02/07/2019 22:38 00:00 </li><li style="flex:1">00:25 </li><li style="flex:1">RNO emergency maintenance </li></ul>East Kent College, Broadstairs Campus University of London, Maidstone Studios University of London, Maidstone Studios University of London, Maidstone Studios 11/07/2019 10:39 17/07/2019 16:28 00:00 02/07/2019 11:24 02/07/2019 14:03 00:00 02/07/2019 17:25 02/07/2019 17:37 00:00 02/07/2019 18:08 02/07/2019 18:21 00:00 149:49 Telco Equipment Telco routing error Customer 02:39 00:12 00:13 Local area power outage Local area power outage Local area power outage Environment Customer Environment Customer Environment Regional Network Emergency Maintenance <ul style="display: flex;"><li style="flex:1">North Kent College, Gravesend Campus </li><li style="flex:1">02/07/2019 22:13 02/07/2019 22:38 00:00 </li><li style="flex:1">00:25 </li></ul>07:47 RNO emergency maintenance Power outage Canterbury Christ Church University, Cornwallis Building Customer Environment 21/07/2019 12:32 21/07/2019 20:19 00:00 <ul style="display: flex;"><li style="flex:1">09/07/2019 11:04 09/07/2019 11:12 00:00 </li><li style="flex:1">MidKent College, Ormskirk, Medway Campus </li><li style="flex:1">00:08 Telco Equipment Cisco OS bug </li></ul>Regional Network Emergency Maintenance Regional Network Scheduled Maintenance <ul style="display: flex;"><li style="flex:1">North Kent College, Dartford Campus </li><li style="flex:1">02/07/2019 22:13 02/07/2019 22:38 00:00 </li><li style="flex:1">00:25 </li></ul>00:10 RNO emergency maintenance <ul style="display: flex;"><li style="flex:1">Hadlow College, Mottingham Campus </li><li style="flex:1">18/07/2019 02:00 18/07/2019 02:10 00:00 </li><li style="flex:1">KPSN maintenance </li></ul>6<ul style="display: flex;"><li style="flex:1">Kent Service Report </li><li style="flex:1">August 2019 </li></ul>Start Date and Time End Date and Parking Duration Time hh:mm hh:mm <ul style="display: flex;"><li style="flex:1">Connection </li><li style="flex:1">Fault Type </li><li style="flex:1">Description </li></ul>University for the Creative Arts, Rochester Campus Unknown reason for outage 21/07/2019 16:24 21/07/2019 21:37 00:00 19/07/2019 19:28 21/07/2019 13:28 00:00 05:13 42:00 Unknown Unknown Unknown reason for outage East Kent College, Dover Campus Regional Network <ul style="display: flex;"><li style="flex:1">Hadlow College, Greenwich Campus </li><li style="flex:1">18/07/2019 02:00 18/07/2019 02:10 00:00 </li></ul>02/07/2019 22:13 02/07/2019 22:38 00:00 00:10 00:25 KPSN maintenance Scheduled Maintenance Regional Network Emergency Maintenance <ul style="display: flex;"><li style="flex:1">East Kent College, Broadstairs Campus </li><li style="flex:1">RNO emergency maintenance </li></ul>East Kent College, Broadstairs Campus University of London, Maidstone Studios University of London, Maidstone Studios University of London, Maidstone Studios 11/07/2019 10:39 17/07/2019 16:28 00:00 02/07/2019 11:24 02/07/2019 14:03 00:00 02/07/2019 17:25 02/07/2019 17:37 00:00 02/07/2019 18:08 02/07/2019 18:21 00:00 149:49 Telco Equipment Telco routing error Customer 02:39 00:12 00:13 Local area power outage Local area power outage Local area power outage Environment Customer Environment Customer Environment Regional Network Emergency Maintenance <ul style="display: flex;"><li style="flex:1">North Kent College, Gravesend Campus </li><li style="flex:1">02/07/2019 22:13 02/07/2019 22:38 00:00 </li></ul>21/07/2019 12:32 21/07/2019 20:19 00:00 00:25 07:47 RNO emergency maintenance Power outage Canterbury Christ Church University, Cornwallis Building Customer Environment 7<ul style="display: flex;"><li style="flex:1">Kent Service Report </li><li style="flex:1">August 2019 </li></ul>Link Utilisation of Contractual Bandwidth The table shows utilisation at the 90th percentile, i.e. for 90% of the samples within the period the traffic was at or below the level shown and for 10% of the samples traffic was above the level shown. The figure therefore gives a reasonable indication of the loading of the connection during the busiest periods. The measurements are shown as a percentage of the available contractual bandwidth, and only the highest of the to/from readings for the month is used. Current Bandwidth <ul style="display: flex;"><li style="flex:1">Connection </li><li style="flex:1">Sep-18 Oct-18 Nov-18 Dec-18 Jan-19 Feb-19 Mar-19 Apr-19 May-19 Jun-19 Jul-19 Aug-19 </li></ul>Canterbury Christ Church University, Canterbury Campus 4Gbit/s 35% 1% 0% 3% 0% 38% 1% 0% 4% 0% <ul style="display: flex;"><li style="flex:1">40% </li><li style="flex:1">34% </li><li style="flex:1">31% </li><li style="flex:1">39% </li><li style="flex:1">39% </li><li style="flex:1">33% </li><li style="flex:1">29% </li><li style="flex:1">18% </li><li style="flex:1">18% </li><li style="flex:1">16% </li></ul>Canterbury Christ Church University, Cornwallis Building Canterbury Christ Church University, Salomans Centre East Kent College, Broadstairs Campus East Kent College, Canterbury Campus East Kent College, Dover Campus 4Gbit/s 1Gbit/s 1Gbit/s 1Gbit/s 1Gbit/s 1Gbit/s 100Mbit/s 100Mbit/s 100Mbit/s 1Gbit/s 100Mbit/s 100Mbit/s 2Gbit/s 2Gbit/s 1Gbit/s 1Gbit/s 10Gbit/s 1Gbit/s 1Gbit/s 10Gbit/s 1Gbit/s 1Gbit/s 1Gbit/s 1Gbit/s <ul style="display: flex;"><li style="flex:1">1% <0.5% </li><li style="flex:1">1% <0.5% <0.5% <0.5% <0.5% <0.5% <0.5% <0.5% </li></ul>0% 4% 0% 4% 0% 4% 0% 4% 0% 4% 0% 2% 1% 5% 1% 4% 1% 2% 9% 1% 2% <ul style="display: flex;"><li style="flex:1">6% </li><li style="flex:1">27% </li><li style="flex:1">26% </li><li style="flex:1">29% </li><li style="flex:1">28% </li><li style="flex:1">30% </li><li style="flex:1">19% </li><li style="flex:1">27% </li><li style="flex:1">23% </li></ul><0.5% <0.5% 7% 9% 0% <0.5% <0.5% <0.5% <0.5% <0.5% <0.5% <0.5% <0.5% <0.5% <0.5% <0.5% 10% 9% 9% 9% 9% 6% 7% 6% 3% 3% <0.5% <0.5% <0.5% <0.5% <0.5% <0.5% <0.5% <0.5% <0.5% <0.5% East Kent College, Folkestone Campus East Kent College, Sheppy Campus Hadlow College, Canterbury Campus Hadlow College, Greenwich Campus Hadlow College, Hadlow Campus 8% 3% 11% 3% 13% 4% 5% 2% 15% 3% 13% 3% 16% 4% 10% 2% 14% 3% 17% 2% 5% 2% 1% 1% <ul style="display: flex;"><li style="flex:1"><0.5% <0.5% </li><li style="flex:1"><0.5% <0.5% <0.5% <0.5% <0.5% <0.5% <0.5% <0.5% <0.5% <0.5% </li></ul>Hadlow College, Mottingham Campus Hilderstone College 7% 2% 11% 1% 15% 39% 71% 19% 1% 4% 41% 68% 17% 1% 14% 32% 72% 17% 13% 2% 15% 2% 8% 2% 13% 2% 16% 2% 2% 12% 78% 2% 1% 1% 22% 2% 1% 1% 0% 1% 1% 1% 2% 3% 5% 4% Kent County Council, Canterbury (1) Kent County Council, Canterbury (2) Kent County Council, Data Centre, MSER via Canterbury Kent County Council, Data Centre, MSER via Maidstone Kent County Council, Maidstone (1) Kent County Council, Maidstone (2) London South East Colleges, Orpington Campus Medway Council 62% 16% 1% 63% 18% 1% 75% 16% 91% 3% 77% 4% 91% 3% 88% 4% <ul style="display: flex;"><li style="flex:1">1% <0.5% </li><li style="flex:1">1% <0.5% <0.5% <0.5% <0.5% </li></ul><ul style="display: flex;"><li style="flex:1">1% </li><li style="flex:1">2% </li><li style="flex:1">2% </li><li style="flex:1">1% </li><li style="flex:1">1% </li></ul>0% 2% 0% 1% 0% 1% 0% 1% 0% 1% 0% 2% 0% 1% 1% 3% 3% 7% 4% 6% 23% 28% 2% 24% 28% 3% 26% 34% 3% 26% 32% 2% 32% 3% 132% 3% 151% 3% 141% 3% 141% 3% 1% 3% <ul style="display: flex;"><li style="flex:1">2% </li><li style="flex:1">2% </li><li style="flex:1">2% </li><li style="flex:1">2% </li><li style="flex:1">2% </li><li style="flex:1">2% </li><li style="flex:1">3% </li><li style="flex:1">2% </li><li style="flex:1">3% </li><li style="flex:1">3% </li></ul>MidKent College, Maidstone Campus MidKent College, Ormskirk, Medway Campus NIAB 10% 19% 26% 14% 12% 22% 26% 23% 13% 24% 31% 29% 12% 22% 23% 21% 13% 25% 29% 28% 12% 24% 32% 27% 14% 28% 12% 29% <ul style="display: flex;"><li style="flex:1">8% </li><li style="flex:1">11% </li></ul>22% 3% 10% 19% 4% 19% 16% 27% North Kent College, Dartford Campus <ul style="display: flex;"><li style="flex:1">30% </li><li style="flex:1">19% </li></ul>8<ul style="display: flex;"><li style="flex:1">Kent Service Report </li><li style="flex:1">August 2019 </li></ul>Current Bandwidth <ul style="display: flex;"><li style="flex:1">Connection </li><li style="flex:1">Sep-18 Oct-18 Nov-18 Dec-18 Jan-19 Feb-19 Mar-19 Apr-19 May-19 Jun-19 Jul-19 Aug-19 </li></ul><ul style="display: flex;"><li style="flex:1">North Kent College, Gravesend Campus </li><li style="flex:1">1Gbit/s </li></ul>100Mbit/s 1Gbit/s 5% 51% 6% 7% 61% 10% 11% 10% 60% 10% 11% 8% 48% 6% 10% 55% 10% 10% 9% 52% 10% 9% 11% 59% 13% 12% 9% 246% 10% 9% <ul style="display: flex;"><li style="flex:1">10% </li><li style="flex:1">9% </li><li style="flex:1">3% </li><li style="flex:1">2% </li></ul>98% 4% The London Institute of Banking & Finance, Kent Campus University for the Creative Arts, Canterbury Campus University for the Creative Arts, Rochester Campus University for the Creative Arts, Rochester Campus University of Greenwich, The Universities at Medway University of Kent, Canterbury Campus 246% 246% 246% 10% 8% 4% 3% 4% 4% 1Gbit/s <ul style="display: flex;"><li style="flex:1">8% </li><li style="flex:1">7% </li><li style="flex:1">3% </li></ul>1Gbit/s <ul style="display: flex;"><li style="flex:1"><0.5% <0.5% </li><li style="flex:1"><0.5% <0.5% <0.5% <0.5% <0.5% <0.5% <0.5% <0.5% <0.5% <0.5% </li></ul>2Gbit/s <ul style="display: flex;"><li style="flex:1">8% </li><li style="flex:1">10% </li></ul>

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