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WINTER 2014 AIRLINE GROUND LETTER FROM AGS SERVICES THE EDITOR

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GROWTH AN WHAT DO LCCS DEVELOPING IN THE ASIAN OVERVIEW WANT FROM AND FACILITIES ROUTES IN A FAST- MARKET OF ISAGO GROUND HANDLERS? MANAGEMENT MOVING WORLD elcome to the Winter 2014 / Spring 2015 edition of AGS Magazine. Despite all the geopolitical and PARVEEN RAJA economic shocks, the industry has proved its Publisher [email protected] resilience in 2014. For example, we had raising its annual profit forecast in October at the height of the WISIS and -Ukraine crises. A bumper order for 100 737 MAX 200 BHAVI PATEL Events Coordinator from had Boeing announcing that it would be raising the [email protected] numbers of its latest, fuel-efficient version of the aircraft in 2018. Nothing cheers the industry more or faster than substantial orders for new aircraft! SHELDON PINK In this edition AGS talks to leading ground handlers around the Graphic Designer/Production world about the challenges they face, both locally and globally, and [email protected] finds considerable optimism about growth prospects in the sector. Security continues to be a priority focus and there is strong awareness SHOBHANA PATEL Head of Finance throughout the sector of the importance of providing a first-class fi[email protected] product at economy-class prices. The basic reality that all players have to grapple with is the pressure on to reduce their on-ground CHARLOTTE WILLIS costs, but the sector has to fight its corner and not allow price to Events and Circulation overrule quality. [email protected] This issue profiles LSG Sky Chefs, the world’s largest airline catering provider. We take a closer look at their operation, as well as the new in-flight menus has developed in partnership with some of ’s top restaurateurs. The catering and ground handling markets in Russia come under the Address changes and subscription orders to: spotlight, since both sectors are undergoing huge changes. We also look [email protected] ISSN 2040-476X at the latest news in IT systems and route development. The lighter side of human factors and safety management comes to EDITORIAL CONTRIBUTORS the fore with Wallace of Air discussing these critical issues. Anthony Harrington, Megan Ramsay, AGS Martin Courtney, Eugene Gerden This issue sees re-introducing our comprehensive directory of and Janet Wallace ground service providers. We intend this to be a regular feature, please advise of any changes or omissions. AGS PUBLISHED TWICE A YEAR BY As always, welcomes your feedback. If you are interested in EVA International Media Ltd contributing an article or interview, please let me know. 25 Burcott Road, Purley Surrey, CR8 4AD, UK I hope you enjoy this edition of AGS magazine. Q Tel: + 44 (0) 20 8668 9118 Fax: + 44 (0)20 8660 3008 Website: www.evaint.com

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www.ags-airlinegroundservices.com WINTER 2014/SPRING 2015 Airline Ground Services 1 CONTENTS | WINTER 2014/SPRING 2015

8 Routes Manoeuvre David Smith asks how airlines can leverage their unique competitive advantages when planning routes. CONTENTS

1 Editor’s letter

4 Industry overview

The economics of commercial airline ground handling, by Anthony Harrington.

14 Training excellence

AGS asks two of the major providers of ground services training, IATA and

Air Ecole des Escales, about their products.

16 Handling challenges worldwide 26 Aviation forges ahead with innovative IT upgrades High employment, pressure on prices Martin Courtney looks at how mobility, common use systems and IP communications and infrastructure, and political turmoil: these are just some of the support greater information sharing and effi ciency. challenges facing ground handlers as the market continues to evolve. Megan Ramsay, Kirsty Powell and Eugene Gerden speak to some of 35 Change in the air the world’s leading ground handlers to fi nd out more. AGS Magazine’s Russian reporter Eugene Gerden looks at the local onboard catering

industry, which is on the verge of big changes.

37 Helping ‘lost’ become ‘found’ 32 Top of the food chain According to industry sources, 26 million bags go astray each year. That’s the equivalent With 208 customer service centres catering to over 300 airlines in 54 of one bag for every transfer passenger who passed through London Heathrow in 2013. countries, LSG Sky Chefs is the world’s largest infl ight catering What can be done to help reunite bags with their owners? provider. AGS Magazine spoke to the company about the its operation on the ground. 41 Working together for safety

Throughout the industry, airlines and handlers are increasingly focusing on safety management

AGS 39 Human factors, nano- systems and just culture. spoke to Europe’s largest regional carrier about how safety codes and SIMS... oh my! and management teams are working together to break down barriers to effective cooperation Janet Wallace, Director, Airport Services, Contracts & and conduct impartial investigations. Administration for , writes about the lighter side of human factors and safety information management systems. 47 Worldwide directory of Ground Service Providers

2 Airline Ground Services Winter 2014/Spring 2015 www.ags-airlinegroundservices.com

FEATURE | GROUND HANDLING

INDUSTRY OVERVIEW

The economics of commercial airline ground handling, by Anthony Harrington

ne of the astonishing tities and have expanded far beyond lated that access to the market by sup- things about the com- their national borders, to become ma- pliers should be free and that for some mercial airline business jor players in their own right. Other categories of service there should be at is the paradoxical way it suppliers have only recently, or more least two suppliers at larger is characterised by both recently, become independent compa- (one of which had to be independent Orapid change and stubborn resistance nies and are at a much earlier stage of the airport or the dominant carrier) to change. This is particularly evident in formulating anything resembling a the stage was set for some ground han- when it comes to providing ground global ambition. dling suppliers to grow rapidly. handling services for commercial air- The high costs associated with Moreover, in November 2011 the lines. In essence this is a highly capital launching services for a supplier who EC decided to compel airports to al- intensive and people intensive business, is new to a particular airport, along low at least three independent ground where players have to contend with high with the steady returns that can be handling providers to operate servic- volumes and extremely thin margins. generated once that supplier has es, instead of the original two, which Ramp service equipment requires a sub- built up contracts with several of the helped to speed up the competitive stantial capital outlay or commitment to airlines based at that airport, make process. a major leasing contract from day one. ground handling an ideal business op- As the market analysis specialist, The high cost of training staff to the re- portunity for venture capital compa- CAPA, which provides fleet analysis quired standards is a constant theme. nies. They can help the supplier meet and statistics on the airline sector, Moreover, where airports have opened the high start up costs and in effect notes: “At one time, ground handling up to multiple ground handling compa- bankroll the supplier as it seeks to was probably the least competitive nies, retaining the business of airlines move into airport after airport. business segment within the airports who can switch suppliers more easily to- The biggest barrier to growth for sector in Europe.” All that has changed day than ever before, is a huge challenge. every ground services company is and where airlines had complained for The ground services market is also probably the grip on the provision of years that they were paying exorbitant an extremely mixed affair. There are services that airport authorities and prices for poor service and poor qual- niche providers located at a single had from the early ity as far as ground handling services airport, others who provide services days of air , and which many of were concerned, there is now a real at a handful of airports all within them still retain. In a number of coun- emphasis by suppliers on quality and the same state, and a sprinkling of tries the monopoly grip of the airport competition. The benefits of competi- giants with operations in multiple authority or the dominant airline con- tion are now so marked that it is be- countries and a strong appetite for tinues to be hard to shake, though in coming ever more difficult for those global growth. Many who started out Europe this “closed shop” arrangement airports and national airlines outside as simply the ground services division was broken as long ago as 1996, when Europe that continue to hold monop- of an or a national the Ground Handling Directive came oly rights over the provision of ground carrier have become independent en- into force. Since the directive stipu- handling services to resist opening

4 Airline Ground Services Winter 2014/Spring 2015 www.ags-airlinegroundservices.com FEATURE | GROUND HANDLING

up. Those that remain monopolies quality assurance, strong supervi- cases like that we make the choice to have had to raise their game to deliver sion and committed management, or turn away business. We would rather services comparable to the levels that airlines and passengers will be dis- serve a few and do it very well,” he airlines enjoy at airports with multiple appointed with the results. In many comments. competing suppliers. The end result of an inappropriate Competition is, of course, a dou- focus on price by airlines as the only ble edged sword. On the one hand the differentiator among competing pro- continuing liberalisation process gen- viders is likely ultimately to be seri- erates opportunities for expansion. ous reputational damage both for the On the other hand, ground handling airline concerned and the unfortunate service providers frequently com- supplier caught in that price trap. plain that competition is now so fierce WFS has made itself one of the that airlines - which themselves have front runners in the race to achieve a been under torrid cost pressures - are global footprint for ground handling tempted to buy services on a “lowest services. It began life in 1983 as an tender” basis. Barry Nassberg, Group offshoot of , which Chief Operating Officer at Worldwide formed AMR Services Corporation Flight Services (WFS) argues that to outsource its ramp, passenger and where airlines insist on rates that bare- terminal services and opened its first ly cover costs, especially where there Asian regional office in in are large passenger numbers involved, 1996. The name WFS came with the suppliers who take those contracts will Barry Nassberg, Group Chief Operating sale of AMR to Castle Harlan as part struggle to keep their service delivery Offi cer at WFS of a divestiture of AA’s non-core busi- standards up to the required level. ness. Since then WFS has changed “High volume business is fine as “High volume business is fine hands several times and has kept on long as the rates meet the cost re- as long as the rates meet growing, to the point where it now has quirement of high quality services. the cost requirement of high a presence at 120 airports around the Maintaining quality levels requires quality services” world. At the start of October 2014 it intensive and on-going training and took its first step into Latin America,

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www.ags-airlinegroundservices.com Winter 2014/Spring 2015 Airline Ground Services 5 FEATURE | GROUND HANDLING

buying a controlling stake in Orbital this evolution, but slowly the notion Group, one of Brazil’s leading provid- is taking hold that ground handling “Providing high quality ers of ramp, passenger and airport se- should not be the preserve of the na- ground services is curity services. tional carrier and/or the airport au- very capital intensive, As Nassberg notes opening services thority,” he comments. particularly for wide-body atÆ a new airport requires a serious com- Kayode Oluwasegun-Ojo, the CEO operations” mitment. “Offering services at the level of Nahco Aviance, reckons that despite demanded by the top airlines is very the competition ground handling can capital intensive. It starts with ramp still be seen as a fairly fragmented in- ground services equipment (GSE), dustry. “Several airports in developed especially where wide-body handling countries still have restricted numbers is involved. Opening a new station of operators, where state-backed or requires well into the seven digits in owned monopolies operate and where euros, and that is before you take into these monopolies are supported by the account working capital for staff and policies in place,” he notes. He points other expenses. This is not for the faint out that on the back of these restric- hearted,” he comments. However, he tions, it is difficult for private capital points out that once you have a solid to commit to the level of costs that are reputation for delivering quality, this inevitably incurred when setting up in itself helps to drive network growth ground handling operations at a new as your client airlines look to take you station. “This requires a huge invest- with them to an expanding number of ment in both ground support equip- airports around the world. ment and human capital, as interna- Of course, there is nothing guaran- tional standards must be maintained,” teed about this. Any new airline tak- he comments. Axel Feil, Executive Director for Sales, ing up a base at a new airport is going Nahco Aviation Handling Com- Marketing and Business Development at to receive a significant number of of- pany currently serves some 35 air- AeroGround Flughafen fers of service from third party suppli- lines at seven airports across Nigeria ers and price will always be a factor. and has plans to expand operations ment, with constant pressure on pric- “Generally speaking, this is a highly to other African countries. It handles es, it is very difficult to expand out to competitive sector. In some parts of around 70% of the domestic and for- other airports in , let alone the world, with the USA being a good eign airlines operating in Nigeria. It beyond the borders. Legally, German example, the market is open to just started off life part state owned and airports are only permitted to hold about any operator that can secure an part owned by , BA, Sabena two ramp handling licenses and the airline contract and it is not unusual and before being privatised size of the airport determines the size to find a half dozen or more suppliers in 2005 and then becoming a listed of the ramp handling companies that at a given station. Europe is some- company on the Nigerian Stock Ex- can operate there profitably. On top of what more controlled, but the EU has change. Air France and Lufthansa are everything else, Germany has a high been working to ease market access still shareholders. cost of living, which impacts salaries and mandating a certain number of Axel Feil, Executive Director for and an unemployment level that is handlers based on airport size. Other Sales, Marketing and Business De- below two percent, making it difficult parts of the world are still a bit behind velopment at AeroGround Flughafen, to find staff. As Feil notes, this imme- Munich, emphasises that ground diately ratchets up the cost of provid- services companies need to invest ing services. “We believe in a one stop “Several airports in developed constantly in staff training in order shop approach to the provision of countries still have restricted to maintain quality. “Providing high ground services, which means that we numbers of operators, where quality ground services is very capi- will look to provide a seamless portfo- state-backed or owned tal intensive, particularly for wide- lio of services, from aircraft handling monopolies operate...” body operations. Not only do you need and passenger and cargo handling. to have a large GSE fleet, including However, we regard refuelling, cater- back-ups in case of breakdowns, but ing and de-icing as outside the scope you also need to keep staff standards of ground services so we do not look to at the highest levels,” he says. cover those,” he comments. For example, Feil points out that Ahmed Janna, General Manager of at AeroGround, 72% of the ramp the Saudi Arabian based SGS, which staff possess the German Chamber of provides ground services at most air- Commerce and Industry IHK Certifi- ports in the kingdom, points out that cate, called “Certified Aircraft Ground SGS has some uniquely challenging Services Handler”. “Fluctuations in issues to deal with, since it has to ca- employee numbers make it necessary ter for the huge influx of pilgrims dur- to constantly offer training courses. ing the Hajj period, as far as both in- Moreover refreshers for staff are man- bound and especially outbound flights dated by regulations. Every year we are concerned. “Every year we face organize some 9,000 staff training this challenge of an extreme increase days,” he comments. in traffic at this time. This year this Kayode Oluwasegun-Ojo, CEO Feil says that while Munich Air- amounts to some 6,500 additional of Nahco Aviance port is a very competitive environ- flights, over and above our normal

6 Airline Ground Services Winter 2014/Spring 2015 www.ags-airlinegroundservices.com FEATURE | GROUND HANDLING

“Quality control is key to ensure that robust service levels are delivered on a consistent basis” – Paul Williams, Commercial Director at ’s London Heathrow schedule. In 2013 we handled the Whilst the local management are em- carriers to change their ground han- same volume of traffic without a single powered to run the business locally, dlers as they migrate between termi- delay, catering for well in excess of two there is a great deal of expertise and nals – not just to terminal 2, but within million passengers, which is quite an support provided by the dnata inter- other terminals as well as carriers move achievement!” national team. This is especially true to take up positions vacated by those Janna points out that after each after an acquisition, where the team moving to Terminal 2. Inevitably dnata year’s peak operation the management will assist local management with the parted company with some carriers as a team and staff scrutinise all the pro- change process required when you result of this process but we were very cedures, looking to find opportunities move from being a local handler to pleased to be awarded the ground han- to effect further improvements in ser- being part of a much larger global or- dling for a number of others, including vice. “Once we have done this, we start ganisation,” he comments. , TAM Brazil, All Nippon planning for the year ahead, with a Williams points out that the last Airways and US Airways, to add to our special focus on staffing, since we need 12 months have been very dynamic for existing prestigious customer portfo- to recruit and train several thousand dnata’s UK operation, as it has for the lio,” he comments. additional staff to deal with demand whole of the UK ground handling in- Training is seen as an absolutely over the Hajj period. People make dustry, and this is particularly true of vital part of maintaining standards. the difference in this business, which Heathrow, with the opening of the new “The UK training team have been is why we invest so much in training. Terminal 2. “This terminal is predomi- decentralised and now live and work The SGS Training Academy is an IATA nantly for carriers and it airside, alongside the ramp, passenger certified training facility, providing has acted as a catalyst for a number of and cargo operations. This dedicated the full range of training for our em- intimate support provides excellent ployees. We also work with external training support to staff and is also partners who are internationally rec- “In 2013 we handled the same on hand to assist with peak demand ognised training experts, such as Lev- volume of traffic without when required. Quality control is key enbert, who are presently conducting a single delay, catering for to ensure that robust service levels tailor made courses for all the man- well in excess of two million are delivered on a consistent basis. As agement staff at SGS,” he explains. Ex- passengers, which is quite an well as carrier audits, the dnata qual- pansion outside Saudi Arabia is not on achievement!” ity team conduct regular internal au- SGS’s agenda at this point. As Janna dits to ensure that we are following notes, Saudi Arabia has a vibrant con- processes and delivering or exceeding struction programme of new airports agreed carrier service levels. ISAGO is at locations such as Medina, Jeddah a key initiative for dnata worldwide, and Riyadh, and will also be building and within the UK we are working to- a number of smaller airports to cater wards gaining the accreditation and for international traffic. are currently waiting to be audited by Paul Williams, Commercial Di- IATA,” Williams notes. rector at dnata’s London Heathrow As an instance of the continued in- operation points out that dnata has vestment in both GSE and cargo han- had considerable success in expand- dling facilities required to deliver top ing out from its beginnings as a five quality services, Williams points out person operation in 1959 at . It that dnata has built three brand new, be- now employs some 20,000 employ- spoke cargo handling facilities at Heath- ees across 36 countries. “The UK is row, which became operational in 2014, now one of eight countries where Ahmed Janna, General Manager, SGS providing an additional 206,000 square dnata has ground and cargo services. feet of cargo handling capacity.

www.ags-airlinegroundservices.com Winter 2014/Spring 2015 Airline Ground Services 7 FEATURE | ROUTES

Planning routes successfully can take years of analysis. Teams of strategists from airlines, airports and consultancies pore over reams of data about global routes to make sure they make the right decisions. One of the key strategies is for airlines to leverage their unique competitive advantages

or Finland’s Finnair, the “We’re on course to do that. To major advantage is its geo- date, we’ve increased our revenue by graphical location in Helsin- a third since 2010. But we have other ki on the flight path to . strategies in place to raise income fur- The level of traffic passing ther,” she said. “We’ve just bought five Fthrough Helsinki en route to Asia al- Airbus A350s to replace the A340s on lows the national airline to punch well routes to Shanghai, Beijing, Bangkok, above its weight. Although Finland is Hong Kong and . We’re the a small nation of around 5.5 million, first airline to get them and they’ll in- Finnair is the 21st largest airline in crease profit margins on those routes. Europe. Last year, just more than half We’ll probably buy more in time. They of its revenue of around €2.4 billion are more fuel efficient, have more came from flights to Asia. But there is seats and carry more cargo. We’ll also more to come. Rikke Christensen, Fin- be more competitive on price because nair’s head of network planning, says the A350s will lower our unit costs.” the goal is to double its revenue from The potential to grow Finnair’s Asian flights between 2010 and 2020. Asia business further is vast, she said.

h8FWFKVTUCPVHIUlWF"JSCVT"TUPSFQMBDF UIF"TPOSPVUFTUP4IBOHIBJ #FJKJOH  #BOHLPL )POH,POHBOE4JOHBQPSF8FSFUIF lSTUBJSMJOFUPHFUUIFNBOEUIFZMMJODSFBTFQSPlU NBSHJOTPOUIPTFSPVUFTv

Rikke Christensen, head of network planning, Finnair

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“There are around 26 million pas- to Los Angeles in California,” said Avik sengers travelling between Finnair’s Chopra, principal, aviation practice, markets in Europe and Asia annually Infosys. “They were making money and around 65% of these are point-to- on the transatlantic part, but losing point travellers – so all the others must money on the second leg to California transfer somewhere. We have network because they didn’t have the right to teams working on our Asia routes two pick up new passengers. to five years into the future.” “We suggested they approach Jet- Finnair’s routes to Asia are fed Blue Airways, a domestic US carrier h0VSBQQSPBDIUPPUIFSBJSMJOFT from airports at 60 locations in Eu- that controls 30% of the traffic out of JTDPNQMFUFMZEJGGFSFOUUPUIF rope. For passengers making one stop, JFK. They even have their own termi- TUBOEBSESFMBUJPOTCFUXFFOmBH Helsinki is ideal. “We have a lot of nal called T5 like the BA one at Heath- DBSSJFST7VFMJOHDBOOPUBMMPX business from in row. The airlines agreed to a deal BOZDIBOHFTUPPVSNPEFMGPS the North of England,” she said. “In- whereby JetBlue takes over the US leg BOZLJOEPGBHSFFNFOU TPUIF stead of backtracking to the South of to California.” PUIFSBJSMJOFTOFFEUPBEBQUUP England and dealing with Heathrow The reason this deal worked well 7VFMJOHTTUBOEBSETBOEUIJTJT Airport, the Northern English can fly was because has a com- OPUBMXBZTFBTZv from Manchester to Helsinki and on petitive advantage bestowed on them to Asia from there. It could save them by the famed Irish Kennedy clan. Fernando Estrada, ’s director of three or four hours. The same argu- “Aer Lingus passengers can clear US strategy and alliances ment will apply to Irish passengers customs and security in Ireland be- to Dublin, where we’re opening a new fore the plane. This is a big route starting next summer.” advantage over BA. Normally, trans- Most of the European passengers atlantic flights have to come into the using Finnair to get to Asia are on international terminal at JFK to be business. But the airline is also ex- cleared, but because Aer Lingus pas- panding leisure routes for Asian holi- sengers are pre-cleared they can fly daymakers coming to Europe. “We’ve straight into the JetBlue domestic ter- got a new route to Malta starting next minal. It’s also an important deal for summer and we already fly almost JetBlue and they’re making changes to daily to Dubrovnik in summer and the terminal to accommodate Aer Lin- regularly to Malaga,” said Christens- gus A330s which are bigger than the en. “We’ve seen increasing demand domestic A320s,” he said. for these leisure destinations from Chopra said the deal was a good Asia and we have flights coming daily example of the need for route plan- in summer in to Helsinki, then on to ners to look for innovative options to these holiday locations. During these remain profitable. “Sometimes it helps peak times, there are so many Asian to have an external agency brokering tourists at Helsinki Airport that you’d the deal,” he said. “Legacy carriers, get the impression you were in Asia even if they are small like Aer Lin- not Europe.” gus, can get stuck in a ‘hub and spoke The competitive advantages avail- mentality’. They trust solutions that able to airlines are not always easy to work mathematically, but can be inef- see. It can take an outside agency to ficient.” come up with new perspectives. Whilst Aer Lingus has profited Irish airline Aer Lingus, for ex- from adopting a flexible approach, the ample, used the consultancy In- Spanish airline Vueling prides itself fosys to realign some of its core on sticking rigidly to its model. This business to the US. leaves little room for manoeuvre with “Aer Lingus were other airlines. squeezed on all sides by Ry- Fernando Estrada, Vueling’s di- anair in the low-budget rector of strategy and alliances, said: European market and “Our approach to other airlines is on completely different to the stand- long-haul flights ard relations between flag carriers. to the US. Parts Vueling cannot allow any changes to of the business our model for any kind of agreement, were not mak- so the other airlines need to adapt to ing money. Vueling’s standards and this is not al- They were fly- ways easy. Our strategy is based on the ing long-haul concept of Premium Low Cost – offer- from Dublin ing a premium product but being very and Shannon efficient and agile.” to New York, Estrada said Vueling is expanding then flying about its Premium Low Cost model booth half the passengers on in Europe and globally. But the mar-

"JSMJOF(SPVOE4FSWJDFT 8JOUFS4QSJOH XXXBHTBJSMJOFHSPVOETFSWJDFTDPN FEATURE | ROUTES

solution to the problem of underused h4PNFUJNFTJUIFMQTUP capacity. IBWFBOFYUFSOBMBHFODZ “The Belgian national carrier Sa- CSPLFSJOHUIFEFBM vIF bena went bankrupt years ago and TBJEh-FHBDZDBSSJFST FWFO Brussels had a lot of unused capacity. JGUIFZBSFTNBMMMJLF"FS So, they struck up a deal with the ris- -JOHVT DBOHFUTUVDLJOB ing Indian airline Jet Airways to act as AIVCBOETQPLFNFOUBMJUZ a hub for their flights. Now, Jet Air- 5IFZUSVTUTPMVUJPOTUIBU ways is the only airline in the world XPSLNBUIFNBUJDBMMZ CVU to have a hub outside its own country. DBOCFJOFGlDJFOUv They fly from Asian destinations in to Brussels and from there to other parts of Europe, or the US.” Air Singapore is also exploiting the Avik Chopra, principal, growing Asian route market. In addi- aviation practice at Infosys tion to a number of new destinations launched by its subsidiary SilkAir within the region, Air Singapore in- ket is complex with regions at differ- ports such as Dubai were taking over creased the frequency of weekly flights ent phases of development. “In Eu- the traditional role as hub airports of to Tokyo Haneda from 14 to 21 from rope – the region we know best – we London, and . “The March 2014. see a degree of overcapacity that will carriers in the Middle East, such as “At the same time as expanding in increase in the next years and when , have huge advantag- Asia, we have had to suspend some compared with other regions where es. They have access to inexpensive less profitable routes,” said Gina Foo, there has been a consolidation, such fuel, but even more importantly they from Air Singapore’s public affairs de- as in North America,” he said. “Mid- are in a better geographical position partment. “For example, we have sus- dle East carriers will keep on increas- to connect East and West. So these pended flights to Riyadh and Cairo as ing destinations and frequencies to carriers are on the rise and the Euro- a result of the sustained weak perfor- gain more market share in connecting pean hubs are on the decline.” mance of both routes. The last flight flights, especially from Europe to Asia The picture is complex, however, to Riyadh was on 28 September 2014 and Africa.” and the golden rule as ever is to re- and the last flight to Cairo was on 30 Chopra agrees with Estrada that main flexible and innovative. Chopra September 2014.” the Middle East is on the rise at the points to Brussels Airport as one Euro- Airports are not passive recipi- expense of Europe. He said that air- pean airport that found an unexpected ents of the airlines’ demands for new

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Gina Foo, Air Singapore’s public affairs department

XXXBHTBJSMJOFHSPVOETFSWJDFTDPN 8JOUFS4QSJOH"JSMJOF(SPVOE4FSWJDFT  FEATURE | ROUTES

routes, however. They have a big say short-haul routes more easily. “There’s in developments. At Copenhagen Air- potentially less at stake, and more op- port, for example, the in-house route tions are available for redeploying the development managers play a vital aircraft to another route if necessary,” role in researching the most lucrative he said. routesÆ for the airlines. Another factor for modern airlines Simon Nathan, senior key account to consider when planning routes is and route development manager, said: how best to take advantage of global “We help to create long-term, sustain- airline alliances. Finnair, for example, able routes with maximized yields for recently joined the transatlantic joint the carriers. We also see it as an inte- business founded by fellow gral part of our work – as a gateway Alliance members American Airlines, airport for one of Europe’s strongest British Airways and . economies – to be creating conditions The partnership means that Fin- to increase competition.” nair customers flying to North Ameri- Nathan’s team uses a variety of ca can now book flights to dozens more methods to plan new routes. They North American cities on one single analyse industry data to see where ticket. In exchange, customers of the the large traffic flows are and discern other three airlines get better access to under-served routes. It is not all about 13 cities in Finland and the rest of Eu- data analysis, though. “We use a vari- rope, via Finnair’s Helsinki hub. h8FIBWFUPIBWFBTZNCJPUJD ety of methods. We’ve gone as far as On occasions, however, an upcom- SFMBUJPOTIJQ/FJUIFSPGVT using Facebook for crowd-sourcing ing airline has to reach certain inter- DBOSFBMMZPQUJNJTFXIBU input. We asked our travelling public, national standards to do business with XFBSFUSZJOHUPEP XJUIPVU which routes they would like to see,” alliance members. For example, Avik UBLJOHJOUPBDDPVOUIPXUIF Nathan said. Chopra said the Aviation Practice was BDUJPOTBGGFDUUIFPUIFSQBSUZ The Copenhagen Airport strate- asked to advise Air Nippon on how to *UTJNQFSBUJWFUIBUXFIBWF gists have a close working relationship improve their accounting standards. USVTUJOHEJBMPHVFBTUIFSFBSF with their airline counterparts on all “Air Nippon is now the largest car- TPNBOZEJGGFSFOUGBDUPSTv aspects of operations and develop- rier in , but in order to grow ment. “We have to have a symbiotic their business internationally they Simon Nathan, senior key account relationship. Neither of us can really had to get their accounting up to in- and route development manager for optimise what we are trying to do, ternational levels. Other carriers Copenhagen Airport without taking into account how the would not agree to route plan- actions affect the other party. It’s im- ning deals when there were perative that we have trusting dialogue too many holes,” he said. as there are so many different factors.” “International deals The insights of the airlines and are complex with a lot of airports are often complementary, Na- different revenue man- than said. “At the airport we have local agement systems sharing knowledge of traveller behaviour and data. We advised on how ideas about where a market may exist, to reach those standards especially for business destinations. and once All Nippon Air- But the airline may have more infor- ways had their accounts mation from their own traveller data up to scratch they were about why a new route would be good able to seal deals with for them. As an airport, we can also other airlines in the Star broker introductions to tourist agen- Alliance network.” cies, or business groups who may wish to help support a new route start-up.” Copenhagen Airport can make suggestions, but the final decision rests with the airlines. “They are the ones who operate the hardware on the route, and have the challenge of making a profit, so in the end it’s their decision. It’s not always possible to take up the routes. Sometimes, traffic rights issues mean carriers are unable to fly routes they like. Also, the fleet make-up may preclude some routes due to the types of aircraft available.” Nathan’s team works years in ad- vance on long-haul routes. The busi- ness case has to be strong to ensure success. But carriers can often test out

"JSMJOF(SPVOE4FSWJDFT8JOUFS4QSJOH XXXBHTBJSMJOFHSPVOETFSWJDFTDPN ©2014 ASIG FEATURE | TRAINING TRAINING EXCELLENCE AGS asks two of the major providers of ground services training, IATA and Air France Ecole des Escales, about their products.

IATA: SUPPORTING THE INDUSTRY all participants should have the same plied in a professional training en- “Based on IATA initiatives, recom- experience avoiding the promotion vironment. Self-study solutions and mended practices and manuals, namely of any specific product, system and e-learning is offered by IATA for ISAGO, AHM, IGOM, we try to support equipment. For that reason until now more than ten years now and we have the ground handlers and the airlines we do not offer hands-on training or always been a trustworthy, neutral through structured training to address simulators that might limit our flex- leader in this area. What is unique in operational and business management ibility and equal treatment of GSE our ground operations training is the topics. There are different methods of and support systems. In the near fu- access to the IGHC and the Work- studying, either in our classrooms or ture, we will introduce courses that ing Groups that provide the stand- through self-study kits and e-learning. ards and the recommended practices. We are happy to see that the stakehold- There is a large number of great pro- ers and members of IATA and IGHC fessionals who dedicate a lot of time appreciate our training. Every year we and they share their vast experience are running an increased number of to make ground handling ever more classes, both in our training centres as efficient and safe. We are very fortu- well as in-house. In the last four years, nate that the members of the working we delivered more than 200 classes groups dedicate time to support the dedicated to Ground Operations topics. IATA initiatives. “We aim to provide top quality “IATA trained over 92,000 profes- training solutions to ground opera- sionals in 2013 through classroom and tions professionals. The training of a self-study courses. Participants come new APCS (Airport, Passenger, Car- from more than 90 countries and from go & Security) division within IATA over 1000 organizations and govern- shows the importance of airport ser- ment authorities. This is reflected vices for the industry. This is where Victor De Barrena, Director of the IATA in Ground Operations training with everything starts and stops for the Training and Development Insititute (ITDI) more than 30 directly related courses. passengers and cargo. We focus on so- “We are here to support the indus- lutions that are always relevant to the will combine with classroom and live try in the best possible way. All reve- challenges of the industry and pro- operations. We carefully designed nue-generating activities, including mote safety and efficiency. this new concept with well-respected training, are used every year to finance “Since we deliver training in more partners and soon we will be able to industry-wide priorities as agreed than 50 countries and to participants announce it together with more de- with our members and the industry coming from more than 90 different tails for the classes that will be of- stakeholders.” countries, it is very important to have fered in 2015. - Victor De Barrena, Director of consistency as well as commercial “We constantly look out for any the IATA Training and Development neutrality in our training courses. So innovative solutions that can be ap- Insititute (ITDI)

14 Airline Ground Services Winter 2014/Spring 2015 www.ags-airlinegroundservices.com FEATURE | TRAINING

The Ecole des Escales training brochure AIR FRANCE ECOLE DES ESCALES: ADAPTABLE AND INNOVATIVE With training delivered at its headquarters at Paris Charles de ranges from half-day to one day, three Gaulle airport; at training centres or four days. If it’s a training path, for around France; and by carefully example to become an equipment op- selected partners around the world, erator, there would be different steps the Air France Ecole des Escales offers to climbs the ladder and when you a truly global programme. reach the top you’re qualifi ed.” The academy is focused on meet- Due to its airport location, the ing the airline industry’s need for Ecole des Escales can train students flexible, cost-effective and high- directly on aircraft and equipment quality training. This covers a wide using a training site on the ramp. range of airport activities: airline There is also a classroom within the airport management, organization terminal, where trainees can learn and station performance; air navi- to operate IT systems in real time. gation and infrastructure services, Gueusquin continues, “We also have weight and balance; dangerous training rigs and simulators for fire goods regulations; airside manage- drills, and a space where we train ment; ramp operations; fuel envi- people to extinguish fire, and there’s ronment; quality and airline op- an aircraft with slides where we can erations; station control; safety at practice cabin evacuation.” work; and customer services. The Ecole des Escales can tailor AGS spoke to Sales Manager its training exactly to meet the cus- Hervé Gueusquin. “We do four types tomer’s needs. of training,” he explains. “Classical, “We adapt,” says Gueusquin. “Al- classroom-based, with one instruc- though we’re a big airline we know tor and a group of people. Then we how to make things easy for custom- do on-the-job training, distance ers. We don’t impose our rules. Fur- training, and e-learning. There’s also thermore, the customer is 100% guar- blended training, where you have Hervé Gueusquin, Business anteed that their staff will get the same Development & Training Support a trainer in the room but there’s an Manager, Air France courses that we give our own staff – we accompanying e-learning. Training don’t dilute our product.”

www.ags-airlinegroundservices.com Winter 2014/Spring 2015 Airline Ground Services 15 FEATURE | GROUND HANDLING CHALLENGES

HANDLING CHALLENGES WORLDWIDE

High employment, pressure on prices and infrastructure, and political turmoil: these are just some of the challenges facing ground handlers as the market continues to evolve. Megan Ramsay, Kirsty Powell and Eugene Gerden speak to TPNFPGUIFXPSMETMFBEJOHHSPVOEIBOEMFSTUPlOEPVUNPSF

stablished in 1992, Buenos ance checks and multilingual staff 2012). We handle eight widebody air- Aires-headquartered where appropriate. craft (B748s, B773s, B772s and B763s) CrossRacer Group offers Director Alex Verschoor notes: and three narrowbody aircraft (A319s a range of services under “Business has increased at Ezeiza Min- and A320s) each day.” three separate divisions. istro Pistarini as CrossRacer Group’s client airlines EThe three divisions act as independent renowned carriers have started to fly include Lufthansa, , companies, but provide strong to in the last couple of SKY Airline, KLM, Airline, synergies in order to provide a wide years (KLM in 2011, Emirates Airline , Aeromexico, Turkish range of services under one roof. in 2012 and , also in Airlines, Air Canada, Qatar Airways, CrossRacer Cargo Services acts as Boliviana de Aviación, South African a general sales and handling agent, Airways Cargo, Swiss WorldCargo, originally founded in 1992 in Buenos Swiss International Air Lines, Etihad Aires to take care of ’s cargo and . Several of activities there. CrossRacer Trans- these carriers make use of more than port (founded in 2008) is involved in one of the Group’s divisions – for in- the transport of crew and passengers stance, CrossRacer provides passen- as well as delivery. Finally, ger handling services for Lufthansa at CrossRacer Airport Services was set Ezeiza as well as ground handling for up in 2004 to provide ground han- the airline at São Paulo’s Guarulhos– dling services including those pertain- Governador André Franco Montoro ing to passengers, cargo, aircraft op- International and ’s erations and ramp supervision, as well Galeão–Antonio Carlos Jobim Inter- as special services such as the care of national airports in Brazil. The com- disabled passengers or unaccompa- pany is also present (offline) at Monte- nied minors. It was granted a licence video’s Carrasco International Airport by airport operator Aeropuertos Ar- in and Jorge Chávez Interna- gentina in 2008 to handle all execu- tional airport in , . tive/private flights across the country, He continued: “The ground han- including both passenger and freight dling business has grown considerably Alex Verschoor., Director, operations, offering services such as CrossRacer Group in these past years in Argentina and of Customs clearance, weight and bal- course it is directly related to the air-

16 Airline Ground Services Winter 2014/Spring 2015 www.ags-airlinegroundservices.com FEATURE | GROUND HANDLING A better tomorrow begins today

We won’t just turn around your aircraft We will turn around how you feel about cargo, passenger and ramp handling.

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line business situation. We all know is seen to be recovering or in a down- how volatile this industry is, there- turn, depending on whether the coun- fore we must always be proactive and try is in turmoil or in a period of calm. adapt to carriers’ needs and demands.” In periods of calm the economy tends For instance, he pointed out that to grow quickly but equally when the recentlyÆ a considerable number of air- political situation worsens then sen- lines have started flying to São Paulo as timent, both at home and abroad, part of their strategy to grow in South causes a downward trend that can be America, and he believes this trend quite sharp. This volatility can mean will continue in the coming years. a change of 15% of passenger volumes Verschoor added: “It is our inten- and 5-8% in cargo volumes, which tion to expand our business in a slow makes planning very challenging. The and safe way, not only in the region political challenge is fairly unique to but beyond as well – especially with .” our latest business unit, which is Air- As for the issue of high employ- port Lounges. We started this in early ment, this is not unique in the region 2013. CrossRacer owns and operates – but Thailand’s employment rate is the Star Alliance Lounge in Buenos over 99%, which is extremely high by Aires, on behalf of Star Alliance.” any comparison. Sinclair noted that around 350,000 overseas workers BFS – TWIN CHALLENGES are employed in Thailand, mostly in Bangkok Flight Services (BFS), a the construction and industrial fish- Worldwide Flight Services (WFS) ing industries. However, he said: “As company, offers full passenger, ramp an operator at an airport this is not an and cargo handling services at Bangkok option for us because of the security Suvarnabhumi Airport. It handles all requirements at an airport. In partic- types of aircraft, from private charters to ular, our passenger services staff are full service carriers, including nearly all graduates as this seems to be the A380. the education level required to ensure According to BFS managing di- good English language skills. As you rector Stewart Sinclair: “Over the can imagine, there are a great many past two to three years the two ma- other opportunities in many other sec- jor challenges we face have been the tors for potential employees to choose political situation and the very high from, and working in the airport en- rate of employment in Thailand that vironment requires shift work in an makes recruiting and retaining staff out-of-town environment with fewer a big challenge.” opportunities for eating and shopping He explained: “The result of the during break times,” making it poten- political turmoil has been very un- tially less attractive to graduates than predictable passenger and freight de- other employment options. BFS cur- mands based on whether the economy rently employs 4,000 staff.

“Over the past two to three years the two major challenges we face have been the political situation and the very high rate of employment in Thailand”

BFS managing director Stewart Sinclair

18 Airline Ground Services Winter 2014/Spring 2015 www.ags-airlinegroundservices.com FEATURE | GROUND HANDLING CHALLENGES

AEROGROUND – STRIVING FOR GROWTH AeroGround is a wholly owned subsidiary of Flughafen München GmbH. Together with its sister companies Aer- ogate and Cargogate, AeroGround services more than  mJHIUTNPWFNFOUTBOENPSF UPOTPG cargo each year. One of the main challenges faced by AeroGround is the low level of unemployment in the Munich area, which leads to competition for staff between attrac- tive local employers. AeroGround sources suitable staff from other European countries to counter this. The company also aims to reduce the number of tem- porary staff it employs to 5% by mid-2015. Michael Richter, Managing Director of AeroGround and aerogate, says, “Airlines are trying to cut costs on ground handling services while expecting highest standards of quality, safety and security. Further- more there is a demand for highest flexibility regard- ing delayed inbounds and flight irregularities.” He continues, “The competitive environment for AeroGround will continue to be challenging and ex- citing in the future. One reason is the competitive pressure on German aviation companies (for exam- ple through tax) and the resultant tough consolidation cuts which have a great influence on price competition for ground handling services.” Despite this, the company is optimistic, seeing addi- tional growth opportunities in the extension projects currently underway at Munich airport’s terminals 1 and 2. Aeroground is also following a strategy of expan- sion off-campus. This includes the ground.net project, a strategic alliance with Goldair Handling in and AAS in . ground.net has been created to provide airlines with a multi-station alternative to the global players. The alliance aims ultimately to create a European Ground Handling network. Aeroground is also stepping up its efforts to acquire ground handling licences at other airports through- out the world, with the focus on German speaking countries. In addition, as part of a consortium, Aero- Ground is taking part in tendering procedures for the second ground handling licence in Saudi Arabia.

SATS – LOOKING FOR CONSISTENCY partnering with reliable ground han- tomers across our network.” Singapore Services dlers to maintain consistent service As part of this drive for high stand- (SATS) offers food solutions including standards across their stations. ards, in September, SATS attained in-fl ight catering, commercial catering, “As Asia’s leading food solutions the European Union (EU) Regulated food production and food distribution, and gateway services company with Agents (RA3) accreditation, making it as well as a full range of passenger, a presence in 44 airports, SATS sees the first ground handler in Singapore apron and handling services. the opportunity to offer a consistent to do so. This certification confirms The company is active across the Far standard of exceptional services at that SATS meets the stringent secu- East – headquartered in Singapore, every touchpoint within our network rity requirements for screening air SATS is also present in Australia, China, and to provide airline customers with cargo and mail entering the EU. Ron- Hong Kong, , , Japan, the assured end-to-end handling of their ald Yeo, SATS senior vice president Maldives, the , and passengers and air freight,” Hungate for cargo services, said: “Even though Vietnam. went on. “We will continue to leverage Singapore is a ‘green’ listed country “In Asia, rapid growth in passenger our state-of-the-art facilities and com- and is therefore exempt from this re- traffic coupled with rising manpower prehensive suite of services to obtain quirement, we voluntarily undertook costs can lead to inconsistent service scale advantages; we will also harness the RA3 certification process as an levels,” comments Alex Hungate, pres- technology to drive greater efficien- added layer of validation. With this ident and CEO of SATS. “Airlines in- cies, create new service benefits and accreditation, airlines shipping mail creasingly recognise the importance of provide seamless connectivity for cus- and cargo via SATS can be assured

www.ags-airlinegroundservices.com Winter 2014/Spring 2015 Airline Ground Services 19 FEATURE | GROUND HANDLING CHALLENGES Æ

that our operations meet exacting se- return on sales on a $1.3BN USD matter what station we are in, safety curity standards, and fulfil their ACC3 dollar turnover business. We are a and security comes first, it always (Air Cargo or Mail Carrier operating totally transparent listed business on comes before profit.” into the Union from a Third Country the London Stock Exchange and we AHS Ghana is a Menzies Aviation Airport) obligations.” work hard to compete with many of partner based at Kotoka International our competitors who are owned by Airport, Accra. Managing Director MENZIES – venture capitalists with very short Ron Ket told AGS about some of the QUALITY AND SAFETY WORLDWIDE term goals.” challenges inherent to operating in Menzies Aviation has grown to be West Africa. They include the volatil- second largest ground handler in the ity of the local currency, the amount world with 151 stations in 32 countries of baggage carried by local passen- with 21,000 staff. As EVP Operations, gers when travelling, and the unreli- Mervyn Walker says, “Menzies Aviation able quality of airport infrastructure. offers passenger and cargo and ramp Ket says, “Ensuring constant safety handling from Auckland to Bogota and and security of operations in Africa is from Gothenburg to Cape Town. We a tough challenge. However, with the have over 500 airline customers so we daily application of the Menzies Avia- handle all of the world’s major airlines at tion Safety and Security procedures, some location.” AHS Ghana has managed to have no He goes on, “No ground handler incidents in the past eight years and is is truly global so in any market we regularly commended by its customers choose to operate in we try to have re- for its high standards.” gional density so we can provide good cost effective cover as we do for exam- ÇELEBI – SUSTAINING EXCELLENCE ple in Australia, New Zealand, USA, Based in , Çelebi Aviation Colombia, UK, South Africa , Eastern Holding provides passenger, ramp, Europe and . Mervyn Walker, EVP Operations, cargo, security and business aviation Menzies Aviation “In the past year we acquired Skys- services to 300 customers at 36 airports tar in Australia and New Zealand and in Turkey, Austria, Hungary, India, Desacol in Colombia. Throughout the company’s world- Germany and most recently, Saudi We have opened new cargo termi- wide operation, safety and security Arabia. With a turnover of €224 million nals in Montreal and Toronto. We have are paramount: “We have a smart au- in 2013, its customers include Turkish opened in Detriot for ground handling diting tool and we audit over 60,000 Airlines, Lufthansa Group, , and start new stations in ground han- turns per annum to ensure we comply British Airways, , Emirates, dling in Denver and Toronto soon. In with our SOPs.” says Walker. “It’s all Saudi Arabian Airlines, DHL, , February we open a new cargo termi- about the people and this year for ex- and others. nal in San Francisco.” ample we will put 3000 staff through A management spokesperson for Walker explains the main chal- our LEAD programme. We are do- Çelebi said, “Each country has its own lenge faced by Menzies Aviation in an ing well, our aircraft incident rate is legislation and rules. One of the main increasingly competitive market: 0.041 per 1000 turns and our staff challenges is the different legal envi- “We work hard to make only 5% incidents are 0.101 per 100 FTEs. No ronments with different regulations,

20 Airline Ground Services Winter 2014/Spring 2015 www.ags-airlinegroundservices.com WINTER 2014/SPRING 2015 AIRLINE GROUND AGS SERVICES

ExploringAutumn 2014 GSE, ai

INSIDE THIS ISSUE...rfi eld equipment and infra Exploring GSE, airfi Timsanims eld equipmentstructure and infrastructure | 5 HANDLING www.airsideint.com CHALLENGES up prop Latest de-icing developments AVIATION FORGES WORLDWIDE

8 www.ags-airlinegroundservices.com AHEAD WITH INNOVATIVE GROUND IT UPGRADES capac Bringing de-icing SERVICE issues in from the cold ECONOMICS OF TRAINING Turkish GSE manufacturer Tim 12 COMMERCIAL AIRLINE build a new factory near Istan HANDLING The pros looks to meet steadily increa GROUND HANDLING for its products and cons of , located ory p GSE leasing he new fact , is ex business gest city e in has grown substantially and we have a key’s big 2 and th main ,000m deck loaders to cope with this growth in the Eti as 12 Timsan er fl dun Aksoy, actu eet of B777Fs an Hal e manuf THE PRESSURE m could b aintenance and insd A330Fs, as w cquired four new hat it Twas t B747-8Fs an ear. this y uce GSE urance) operationsell for Etih end of o prod d B747-400ERFs. as the ACMI (aircraft,had fre t cks, la It is going Airside International ight- catering tru prop Q: Are you lifts, c self- the ground handling operation within Etihad Airport Services (EAS). He explains ad that employ crew, ambu electri new cope with these taking new on ai new staff its and ns. This meets with Maurice Boyle, general manager of EAS-Ground, un xplai w the many challenges of handling for the UAE’s rapidly expanding fl ag-carrier pared, Q: It’s ov A: Yes, both. We a and/or new equ types, he e g pre er a rcraft? bein ry; the acquisition o year now since the format have more than 1,800 staff on site on the plans are to re now on a contin ipment in order t nbul fac ew f the three Abu isting Ista nd the n services compani tional Airport ramp alo o a Dhabi Airportsion Companyof EAS throug (ADAC uous tory in Izmir, a on cap Catering and Abu es – Abu Dhabi Airport Se above-wing handling check-i recrui c h the strategic tment cycle Timsan’s producti dramati the integration ne, with hy this g a Dha customer airli Abu Dhabi Inte So, w tin bi Cargo Company 1,000 Etihad airline colleaguesand the integrati of those divisi rvices, Abu Dhabi )In-Fligh airport Q: nes. been opera Does having We will have fi n and guest-facing activiti r san has on ons into Etihad,– by and E would you argue na- d has at times b A: Etihad hadp rocessa w has been a relatively smoothtihad. one? services workin individual catering, cargo and grou by Summer years an ity to fill t How did you plant ve tegration has go bring signifi g together w additions 2015, I believe,A380 and and fi es for our lack of capac ell-d ve B787- r ‘ eveloped integra cant ithin the same b to the existing the company’s product support’ functio ne that A: The main advantages? GSE capable of handling these two new type9 aircraf ding handle smoothly. It was nd handling all these aircraf s), but proc tion plan and the that we knowadvantage of bein usiness gr the start-up pha young Etihad t in servic ket (inclu urement, wouldns, benamely provided human by a reso‘sha t will represent rkish Airline and decided early on that all oup as Etihad fl e Tu from Etihad, leaving are able to planexactly accordin where Eti increasin se l eet. We h in- g part of the Etiha g our fl ater this year ave suffi for foreign lands, delivery for their urces, IT, fi tion mean that dec eet the thre had is heading of GSE. and now we ares on station cient nance and gly d Grou Q: ION nt customers. e subsidiariesre tod services’ . Shortened line p Are you investing in new INNOVAT pla ision-ma and thus weis focusing for as new Q: There are a concept Q: The last 12 months h king is both Are there As well concent s of communica- any current or on busine lways some teeth rate on aviation indust faster and smar that you intend resources on an ongoin uct lines. The supplie su ss into any existing e ave been a t ne r the A380 were there and ho ma ry, A: to commit to?ar-te truck fo of ing problems with inte jor role in that? but Etihad has ough year – again – ter. Since taki rm investm g basis anyway? acturers to nterprise, o ents i manuf A: I think mos w would y A: For grown enormously. Has EAS pla chased a signifing over the n GSE, for example, “introducing f course; wh gr sure, E rently alth gration ou say they hav ating new relentless andtihad’s growth has for the 3000 pass business over a y t of the challenges we at ch cant amount of pla allenges enger co soy points out, functions asn. described We delibera e been overcome? over the coming keeping up with the airlin Schopf tractors, four ear ago we have pur to each buyer’ been spectacular, but it is alsoyed a aches, three newTLD GSE,towbarless including tractors, 2 ing tra tely integratedre identifithe suppo the rest of the busines large number yea Trepel lower deck Electric tow or ed in the int rs - elebi f people and, if above or s of new stais a challenge four Mallagh S and C , which delivered savings but kept ders of GSE into s e’s agg T 0 Cobus VA s separate. The mai e- . R ressiv loaders, repel maindeck load of passen they are willing rt serv running out of GSE parkingff areas combined wiecrui e growth tioned steps, asan we Ambulift vehiclesnine andTLD 20 Mallaghan air-condi- the form ices ervice presents its ting six commodate our staff during downtim and training fl air-conditioning unit to change, thenn challen th bringing volume eet of Toyota towingll as tractors toilet and and other equi ers, 24 ge is always own c the rest is e Moreover, towards and fi hallenges. We water service vehic s, B787-9 entering ser nding facilities Q: asy. are When it comes to new type the end of this yees is a current head favoured provi les, a new vice and we ar to ac- purchasing GSE, do you pment. s and ordering (the requi ar we have the A380 your selectio ders? Generally, on what k e making plans ache. making thosens sel and are ther have a num and red) GSE to hand e particular prioritieey criteri ber of now. Etih le the A: The fl ectio a ar se eet ns? e you ma ad’s cargo For examp of GSE we inh s when it comesking t different suppliele, we had a fl erited was sourced from fa o eet of 22 push rs. We have now comple back trac r and tors from seven wide. a fi ve-year Co fl ntinued on p eet age 2 VISIT US: 14 – 16 OCTOBEIAEMA 2014 3RD INTERN , R, LAS VEGAS, ATIONANEVADA, USA GOLDHOFER + SCHOPF = P L AIRPORT EXPO, VISI T US: 15 – 17 OCINTERA TWO EXPERTS, ONE GOA PEKING, CHITOBE IRPORT CHINA, R, NA PERFECT PERFORMANCE AT THE AIRPORT www.exvipaviationint.com ERFORMANCE² L:

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For advertising opportunities within our publications, please contact [email protected] | [email protected] Stay informed with the latest updates at www.evaint.com FEATURE | GROUND HANDLING CHALLENGES Æ UTG Aviation operates at three major airports

THE RUSSIAN MARKET The Russian ground handling market is under threat due to the deterioration of relations “We are fully between Russia and Western countries, which may negatively affect the business of many dependent on Russian ground handlers. the number In response to the recent decision by the EU and the US to impose a ban on the supplies of operations of dual-use products to Russia, the Russian government has already restricted imports of performed by our engineering products from Western countries and has not ruled out the possibility of the customers” imposition of other bans, including ground handling equipment . This may negatively affect the industry and result in its decline. Due to a series of econom- Mikhail Ilyin, director of marketing, UTG Aviation ic and political crises in Russia, the country’s GSE production has not practically developed, also due to a need for local producers to comply with strict international standards. Currently the majority of local manufacturers produce out-dated equipment, the majority of which was designed during the Soviet era, or small-scale copies of imported equipment. The Russian ground handling industry remains heavily dependent on foreign equipment and the rise of import duties or the imposition of a ban on its supplies may have a catastrophic effect on the business of many Russian ground handlers. Despite recent statements by some UPQPGlDJBMT JOQBSUJDVMBS%NJUSZ3PHP[JO 3VTTJBTlSTUEFQVUZ prime-minister, that Russian manufacturers will be able to easily replace importers in the domestic market, the majority of Russian airlines have serious fears that the imposition of NVUVBMTBODUJPOTNBZSFTVMUJOBTJHOJlDBOUEFDMJOFPGUIF quality of ground handling services provided in Russia both by local airports and independent operators. 65("WJBUJPOJT3VTTJBTlSTUJOEFQFOEFOUHSPVOEIBO dler. Operating at Moscow’s three largest airports, it serves NPSFUIBO mJHIUTBZFBS$VTUPNFSBJSMJOFTJODMVEF $BUIBZ1BDJlD &BTZ+FU -05 5IBJ"JSXBZT ,-. 'MZ%VCBJ  , , Red Wings, , Air and many others. Mikhail Ilyin, director of marketing, says: “We are fully depend- ent on the number of operations performed by our customers – the airlines. Therefore, the sanctions can affect our performance in the case of their impact of the aviation industry, as a whole. It is currently too early to evaluate the impact of sanctions on the Russian ground handling and aviation industry.”

22 Airline Ground Services Winter 2014/Spring 2015 www.ags-airlinegroundservices.com FEATURE | GROUND HANDLING CHALLENGES

requiring a diversified management aviation. As well as ramp and passenger approach. For example in Turkey, handling, the company offers many Saudi Arabia and in India, foreign other services including lounges and investors may not hold over a certain limousines, fl ight operations, and meet- percentage in the company. There and-greet. is no such rule in Europe. In India AGS spoke to Sucipto, Gapura An- a regulation is proposed to prohibit gkasa’s corporate secretary, who ex- self-handling, which is not the case in plained that, like most of the ground other countries. Çelebi is managing handlers we spoke to, one of the com- this challenge through close monitor- pany’s major challenges is “Custom- ing of the legal environment, making ers demanding an increase in ground regional partnerships and also a more handling services without any extra decentralised management strategy. handling charge.” Regional CEO assignment in India is He goes on, “Another constraint is a part of this strategy. Indonesian government policy relat- “Another challenge for Çelebi is to Managing director of ASE, Omar Hanno ing to wages [which affects] our op- provide the same level of operational erating cost. This encourages business excellence (which is generally above transformation, using technology as a the industry standard) at all stations. and reporting for a better and safer substitute for human labour in opera- Çelebi is managing this challenge work environment.” tional activities.” through building solid bridges with its “Safety and security are the high- customers, understanding their needs, GAPURA ANGKASA – LOCAL FOCUS est of our corporate values,” Sucipto with the help of its 56 year experience. Gapura Angkasa is Indonesia’s leading continues. “Therefore, we make ISA- This requires high level of efficiency ground handler. It provides a full GO our benchmark in implementing since a company has to generate prof- spectrum of ground services at 38 systems and procedures to prioritize it. This reality has been the main driv- airports throughout the country, to safety.” Sucipto said. er of Çelebi for a long time.” international and domestic airlines The company is also commit- as well as private jets and military ted to improving its ground support AERO SERVICES EGYPT – FOCUS ON SAFETY ASE provides passenger, ramp and cargo handling to airlines including Airberlin group, , LOT Polish Airlines, , , Fly Dubai, NAS air, and Airarabia at 12 airports throughout Egypt. Managing director Omar Hanno told us, “As safety is and has always been one of the main challenges in the aviation industry, ASE is always com- pliant with the international safety standards. Our focus is on continuous training to our team members from top to bottom and from bottom to top.” The company’s internal auditing, safety management systems and on- Gapura Angkasa provides a full range of ground services throughout Indonesia the-job training are, as Hanno says, “the pillars of our success in being reg- istered as an ISAGO and ISO certified company. For the last three years all of these were vital elements to achieve smooth, safe operation, and keep our performance on track to meet our partners’ expectations.” Hanno continues, “One of the oth- er challenges is that each airline has its own ground operations manual, so to ensure standardization of procedures we have implemented the IGOM as our main reference for ground opera- tions.” “Last but not least,” he concludes, “facing our challenges requires us all working in the aviation industry to be up-to-date by participating in differ- ent task forces and working groups,

www.ags-airlinegroundservices.com Winter 2014/Spring 2015 Airline Ground Services 23 FEATURE | GROUND HANDLING CHALLENGES

equipment with new technology and working on licences for Cote D’Ivoire fail-safe systems, and to operating in and Senegal. an environmentally friendly manner. A spokesman said, “Generally, the Sucipto concludes, “The manage- aviation sector continues to witness ment of Gapura Angkasa has decided new challenges. This is not peculiar notÆ to expand overseas, but concen- to Nigeria. You must be aware of the trate on internal consolidation, and global terrorism battle. Also, infra- anticipate the ASEAN single market structural challenges and multiple in 2015.” taxation are some of those challenges. He concludes, “nahco aviance, is NAHCO AVIANCE – ON-GOING PRM handling without doubt, a stickler to high safety provided by TRANSFORMATION nahco aviance standards. We remain committed to A member of the aviance alliance, our long term plan of being the refer- Nigerian Aviation Handling Company ence point for aviation ground han- PLC (nahco aviance) is Nigeria’s Nigerian and expatriate staff and in 2013 dling business in the entire African foremost ground aviation handling generated N8.1 billion (US$49 million) region. For a company whose trans- company. In 2010 it became the fi rst in revenue. The company currently formation is still on-going, we project ground handling company in West serves more than 35 airlines at seven to be at the optimum level by the time Africa to receive ISAGO certifi cation. airports across Nigeria, has provisional the current reorganization process nahco aviance employs more than 1,700 licence to operate in Liberia, and is crystalises in the next few years.”

DNATA – BALANCING GROWTH, QUALITY AND PRICE In 2013 – 2014 dnata posted a record revenue of US$ 2.1 billion, a 14% increase over the previous year. The com- QBOZIBTNPSFUIBOEPVCMFEJUTSFWFOVFJOUIFQBTUlWF ZFBSTBOEIBTPQFSBUJPOTJODJUJFTPOlWFDPOUJOFOUT  serving more than 250 airlines. “Our challenge is to keep delivering the consistently high quality service our customers have come to expect of us, whilst managing growth,” explains dnata president, Gary Chapman. “To us, business excellence means push- JOHGPSJOOPWBUJPOBOEFGlDJFODJFT XIJMFLFFQJOHBDMPTF eye on the bottom line, and never compromising on safe- ty and operational standards.” -PDBMMZ  POF PG UIF DIBMMFOHFT GBDFE CZ EOBUB JT  BT Chapman says “never-ending, rapid growth often within constrained facilities”. Al Makhtoum International Airport (DWC), opened in 2010, with a US$32 billion expansion plan already in place which will make it potentially the world’s largest and busiest airport. Dubai International (DXB) also continues to grow. Although there are no plans to develop it further after 2015, many airlines continue to BEEmJHIUTUPBOEGSPNUIFBJSQPSU Chapman continues, “To meet the challenges created by regular construction and ongoing growth, we must cleverly manage ground handling and cargo operations. Our team in Dubai have become extremely skilled at iden- UJGZJOHXBZTUPNBLFPVSPQFSBUJPOTNPSFFGlDJFOU XJUI out compromising safety and service quality. Worldwide, dnata faces, along with many other han- dling companies, constant pressure to deliver quality services at greatly reduced rates. However, Chapman believes this trend is changing: “More airlines realise the ‘cost of handling’ is more than just the rate in the Annex B. Service failures, aircraft delays and damage can prove far more costly. “In this context, dnata has taken the position that we will not ‘chase’ contracts to a price level where the con- tract is not sustainable and where we cannot support the required investment in people, equipment, and facilities.” Gary Chapman, President of dnata

24 Airline Ground Services Winter 2014/Spring 2015 www.ags-airlinegroundservices.com

FEATURE | IT

ARINC’s eEnabled system has been installed in Cathay Pacifi c Boeing 777-300ERs

Martin Courtney looks at how mobility, common use systems and IP communications support HSFBUFSJOGPSNBUJPOTIBSJOHBOEFGlDJFODZ

AVIATION FORGES AHEAD WITH INNOVATIVE IT UPGRADES

irports, airlines and MODERNISING LEGACY SYSTEMS fl ights, with many only just revamping ground services compa- Modernising legacy planning systems hardware and software fi rst installed in nies have continued to remains a crucial focus for airports the 1960s and 1970s. make significant invest- and their technology partners as they 2014 saw (JAL) be- ments in upgrading their struggle to cope with greater passenger gin a migration from its existing pas- Ainformation and communications numbers and increased volumes of senger service system (PSS), originally technology (ICT) provision in 2014 as they look to increase their efficiency and reduce operational costs. A wide range of new implementations took place with greater use of mobile appli- cations for tablet computers, smart- phones and PDAs; upgrades to airport collaborative decision making (A- CDM) platforms; flight information display system (FIDS) rollouts; com- mon use passenger processing systems (CUPPS) which use desktop virtu- alisation technology, interline billing software and new IP based fixed and wireless communications networks serving aircraft, airports and ground services all in evidence.

26 Airline Ground Services Winter 2014/Spring 2015 www.ags-airlinegroundservices.com FEATURE | IT

deployed in 1969, to Amadeus’ Altéa software suite as part of a wider cor- porate modernisation programme and a requirement to meet industry standards and regulations. The airline was particularly keen to implement a single integrated system for both do- mestic and international routes and extend its co-operation and collabora- tion with other airlines, particularly fellow airline members of the one- world frequency flyer alliance with which it will look to share information to drive new customer offers. Altéa is a modular suite that in- cludes a broad range of individual ap- plications, including sales and reser- vation, schedule and inventory, code- share, customer department control, flight departure control, revenue and data management and infrastructure and security elements, with the three JAL year migration programme sup- project of its own, one that has neces- from Air Transport IT Services (AirIT) ported by Amadeus’ local airline IT sitated the relocation of its resident air- that combines desktop virtualisation team based in Tokyo. lines to a newly-constructed wing of the technology with a dynamic visual dis- Greenville-Spartanburg Interna- terminal during the construction of the play solution. AirIT’s Extended Airline tional Airport (GSP) in the US is an air- building’s core. To reduce the cost and System Environment (EASE) uses vir- port which is currently engaged in a four complexity of the relocation process, tual desktop images hosted on a central year terminal renovation and expansion GSP deployed a common use system server to enable airlines to download

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www.ags-airlinegroundservices.com Winter 2014/Spring 2015 Airline Ground Services 27 FEATURE | IT

“Axxicom handles an average of 120 passenger reduced mobility (PRM) passengers at Schipol every hour during peak summer months, including those who are blind, deaf, in wheelchairs and on stretchers as well as unaccompanied minors”

their own check-in and boarding ap- plications to any terminal on demand without modifi cation. Axxicom Airport Caddy – a Dutch company which specialises in assist- ing disabled and reduced mobility passengers as they travel through the airport and which has supplied servic- es to Schiphol since 2003 and Brussels airport since 2007 – found its ageing planning system had reached its limits in terms of scalabil- ity and replaced it with INFORM’s passenger reduced mobility (PRM) platform better equipped to handle mobile users in 2014. Axxicom handles an average of 120 passenger reduced mobility (PRM) passengers at Schiphol every hour during peak summer months, in- cluding those who are blind, deaf, in wheelchairs and on stretchers as well as unaccompanied minors. INFORM PRM now delivers employee shift ros- ters, passenger pick up and drop off details and flight information pulled from INFORM’s broader GroundStar airport-collaborative decision making (A-CDM) and planning software suite, and to web based personal digital as- sistants (PDAs).

ENHANCED COMMUNICATIONS Dan Prendergast, ARINC senior director of Enabled Aircraft Solutions Elsewhere ARINC (acquired by Rockwell Collins for $1.4bn in 2013) completed

28 Airline Ground Services Winter 2014/Spring 2015 www.ags-airlinegroundservices.com FEATURE | IT

the implementation of a complete take- A crucial part of the Enabled sys- off to touchdown advanced information tem is the Aerosync tool which sup- management system for Cathay Pacifi c as ports new applications to help staff ex- part of an operational evaluation of the pedite maintenance related informa- company’s eEnabled Aircraft Solution on tion, fuel consumption records, cabin three of the airline’s Boeing 777-300ER logs and passenger details that can aircraft. The platform uses ARINC’s be downloaded via WiFi for example AeroSync communications system to and viewed on tablet computers used manage data delivery to the aircraft by cabin crew, pilots and ground staff, using a variety of network connectivity eliminating manual collection pro- technologies, including wired Ethernet cesses and the inefficiencies those pro- and wireless WiFi, 3G and satellite cesses create to support quicker data communications which are interlinked analysis and decisions. So whilst the to the legacy radio frequency based system improves airline and ground aircraft communications addressing service efficiency, it can also help to and reporting system (ACARS) and improve the passenger experience and VDL-M2 datalink systems already in improve customer loyalty. situ on the aircraft. To date the eEnabled “Say there is a service disruption system has been installed only in Cathay in flight and passengers need to be Pacifi c Boeing 777-300ERs but ARINC Gopal Shettigar, senior vice president for rebooked onto an alternative flight at is working with many other airlines and Airlines SBU at Accelya Kale their destination,” added Pendergast. Airbus A330 and A320 aircraft are “in “Typically they get off the airplane and the pipeline” said the company. eventually be there and we are fine wait in a long line, but the concept “The airplanes of today lag behind with that, but how do you try to drive here is to provide rebooking whilst the in the technology stakes by decades so more value out of what they already aircraft is in the air, so the passenger we try to use commercial off the shelf, have within constraints whilst mov- knows the route, and departure but necessarily consumer, technology ing to new technology in the mean- time when they land. Another scenar- to do this,” Dan Pendergast, ARINC time? What we want to do is look at it io involves having more information senior director of Enabled Aircraft on an airline by airline basis, look at about high value customers so the lead Solutions told AGS Magazine. “These what they have and then implement steward can approach them already VHF, HF and satcom links are going a system that works peacefully with knowing something about them – such to be in the airplane for a while. They what is already on the airplane and is as meal or drink preferences – before will evolve and new technology will interoperable.” they sit down.”

In 2014 JAL began using Amadeus’ Altéa software suite

www.ags-airlinegroundservices.com Winter 2014/Spring 2015 Airline Ground Services 29 FEATURE | IT Æ

THIRD AVIATION IT CONFERENCE 2014 25–26 NOVEMBER 2014, FOUR SEASONS HOTEL, DUBLIN, IRELAND This Conference and Exhibition will welcome senior IT professionals from airlines, airports, ground han- dlers and IT suppliers from around the world. Topics will include departure con- USPMBOECPPLJOHTZTUFNTmJHIUDSFX management; airport operations da- Accelya Kale recently sold its eSpin interline billing solution to the LatAm Airlines Group tabase (AODB) and management; NPCJMFQBTTFOHFSOPUJlDBUJPO BMFSU ing and ticketing applications; elec- Nor is it only aircraft to ground Magazine. “One is delays in the billing. tronic check-in and boarding passes; service communications systems An airline needs to bill fast and realise billing and payment software; pas- which are being revamped – ServiceT- money fast, but in the case of incor- senger revenue accounting systems; ec won a contract to supply voice over rect rejections for example, it has to go Flight Information Display Systems IP (VoIP) devices to Orlando Interna- back and do a rebilling or that is work- (FIDS); baggage service manage- tional and Executive Airports in July ing capital that is getting blocked. ment; cargo and logistics solutions; 2014 as part of a broader IT consult- Generally airlines have a feel for this mobile workforce devices and appli- ing services agreement which will in- but they are not able to quantify the cations; ground handling billing sys- clude handling user requested moves value of those rejections in dollars … tems and more. and changes to telephony provision to see the amount of cash blocked due The conference will stage Q & A within the terminal. that inefficiency or identify if it is a discussions around a number of top- manpower issue [or something else], ics. Speakers include David Stewart, INTERLINE BILLING for example.” Head of Airport Development at As they look to trim their operational Launched in April 2014, Accelya IATA; Dominic Nessi, Chief Informa- expenditure and smooth their revenue Kale’s eSpin interline billing platform UJPO 0GlDFS GPS -PT "OHFMFT 8PSME streams, airlines are also looking to is designed to replace the basic spread- Airports; Tim Graham, Technology interline billing solutions to speed up sheet approach which many airlines Innovation Manager at Virgin Atlan- payment processes associated with adopted to try and keep track of inter- tic Airways; and Martin Gallington, revenue sharing agreements. Gopal line billing transactions, with the soft- SVP, IT at Menzies Aviation. Shettigar is senior vice president for ware able to provide comprehensive Delegates from airports, airlines and Airlines SBU at Accelya Kale. He snapshot of monthly processes, along- BODJMMBSZTFSWJDFDPNQBOJFTXJMMBMMlOE estimates that out of annual combined side cashflow information and more something of interest in the confer- global revenue of $750bn, airlines derive accurate revenue predictions. ence and accompanying exhibition. 10% from an interline channel that sees Accelya Kale recently sold its eSpin For more information, please visit multiple airlines collaborate to deliver interline billing solution to the LatAm www. evaint.com/our-events the best possible fares for passengers, Airlines Group, formed by a merger then divide the revenue between them. between LAN Airlines and TAM Air- “There are two things that result in lines in 2012 and which owns major- interline revenue realisation not be- ity and minority interests in multiple ing very efficient,” Shettigar told AGS South American airlines located in

Launched in April 2014, Accelya Kale’s eSpin interline billing platform is designed to replace the basic spreadsheet approach which many airlines adopted to try and keep track of interline billing transactions

30 Airline Ground Services Winter 2014/Spring 2015 www.ags-airlinegroundservices.com FEATURE | IT

Argentina, Brazil, , Colombia, for the information feed, instead linking Ecuador, , Paraguay and Peru. directly into resident FIDS systems. “There will be a few more imple- mentations in the next few months, IT NEEDS TO MATCH BUSINESS three of which are the top 15 carriers REQUIREMENT inÆ the world based in the US and Asia,” Whilst technology is important, said Shettigar. the aviation industry operates on increasingly tight margins MOBILE BAG TRACKING AND FIDS and must focus heavily on Many airlines are also looking to im- return on investment (ROI) prove their customer experience by and making sure that any new making it easier to track baggage, using system can handle both present new mobile apps that link back to bag- requirements, future expansion gage handling systems now emerging. and be able to share information One example is Vanderlande Industries’ with more easily with business BAGMAPP application, launched at the partners across airlines, airports and Passenger Terminal Expo in Barcelona ground services companies. in March 2014. Whilst the application “The challenge is not just the IT part – was initially designed for airport and it is a combination of IT and the business, airline workers and baggage handling that is where we see the hole [in ex- agents themselves, it can also be ex- isting IT provision],” said Shet- tended to support passenger use accord- tigar. “Airlines today have ing to the company. Available as a free good IT [systems] but it download, users employ the camera or does not necessarily barcode scanner embedded in Apple map to business re- iOS and Android mobile devices and quirements.“ the BAGMAPP application to scan the barcodes on the to get access to status information pertaining to either individual bags or groups of bags at any time during the bags’ journeys. Damarel also launched its FiND- net Viewer application, an addition to its FiNDnet suite designed to give ground handlers access to operational performance statistics, flight events, messages and other data from a varie- French software company Resonate-MP4 has just won the tender to supply ty of portable devices, including Apple JUT9014UFMFNBUJDTTZTUFNUP)FBUISPX"JSQPSU5IFTZTUFNXJMMCFlUUFEUP iOS and Google Android smartphones all items of used airside, including that used by and tablet computes alongside PCs all suppliers working airside, to help keep the airport safe and secure. and laptops. Managing Director, Jean-François Bouilhaguet, says, “I think Heathrow Growing use of the latest Flight In- Airport anticipates what is coming everywhere in the world. In the termi- formation Display Systems (FIDS) in nal, as a passenger you have to take off your shoes and your watch to go airports is also helping to drive down through security – but airside everyone can drive the equipment and go the cost of unnecessary hardware and where he wants. power consumption whilst delivering The system uses embedded telematic devices and RFID chips to supply more accurate, up to date information real-time information on the location of equipment and driver behaviour. to both passengers and airport opera- It works in conjunction with the airport’s existing CCTV network to help tives in a more dynamic way. Along- ground support companies locate vehicles and equipment. Individual con- side EASE, GSP has also deployed tractors can also use the system to collect data on their own equipment, to AirIT’s FIDS system to automatically track scheduled maintenance for example. It will be used on motorised and distribute and control critical infor- un-motorised equipment throughout the entire airside area. mation concerning flights, gate and Bouilhaguet concludes, “, like Aeroport de Paris Roissy baggage data, advertising and back CDG, understood that we cannot use embedded devices on vehicles without office processes on multiple displays having a long term view on global security, productivity and quality. XOPS for passengers, airport tenants and JTQFSGFDUMZEFTJHOFEGPSUPEBZTHSPVOEIBOEMFSTSFRVJSFNFOUTBOEQSFlH operational staff in the temporary VSFTBNVDINPSFJOUFHSBUFETPMVUJPOJO-)3v terminal. Meanwhile another sup- plier of FIDS systems, Samsung, has negotiated partnerships with systems “I think Heathrow Airport anticipates what is coming everywhere integrators and resellers Ikusi and in the world. In the terminal, as a passenger you have to take off Zafire Group to push its Smart Sig- your shoes and your watch to go through security – but airside nage Platform (SSSP) into airports. everyone can drive the equipment and go where he wants” The SSSP solution is based on high definition internet connected screens which do not require an external PC Managing Director of Resonate-MP4, Jean-François Bouilhaguet

www.ags-airlinegroundservices.com Winter 2014/Spring 2015 Airline Ground Services 31 INTERVIEW | CATERING

TOP OF THE FOOD CHAIN With 208 customer service centres catering to over 300 airlines in 54 countries, LSG Sky $IFGTJTUIFXPSMETMBSHFTUJOmJHIUDBUFSJOHQSPWJEFS"(4.BHB[JOFTQPLFUPUIFDPNQBOZ BCPVUUIFJUTPQFSBUJPOPOUIFHSPVOE

AGS: WHAT MAKES YOUR SERVICE Thalys and Eurostar in , technology provider Retail inMo- STAND OUT FROM THAT OF OTHER Alleo in Germany tion (RiM) COMPANIES? - Growth of retail business in the - Launch of SPIRIANT brand for LSG: Beyond the fact that we have US by expanding with existing onboard equipment (www.spiriant. the largest network in our industry, customers and attracting new ones com) LSG Sky Chefs is leading in qual- - Opening of a new facility in Mos- ity and sustainability. We manage our cow-Domodedovo (DME), Russia AGS: HOW HAS YOUR COMPANY company with a long-term view whilst - New Management Agreement with GROWN AND DEVELOPED? striving for continuous improvements Novaport (airport operator) for LSG: LSG Sky Chefs has been able in our day-to-day activities. Chelyabinsk (CEK), Russia to benefit from the overall positive Additionally we have an excellent - Construction of new facilities in economic development in 2013. In track record of working with partners Auckland, New Zealand and Pana- combination with continued stringent in order to drive our expansion into ma management focusing on growth and new growth markets and locations - Joint Venture Agreement with cost control, it has once again man- – geographic expansion – and to en- aged to increase sales and operating hance our vast range of products and profit. This success is based on a very services – portfolio expansion. “The airline meals are produced solid foundation that has been built by in one of our 200 facilities gradually transforming the company. AGS: WHAT RECENT ACHIEVEMENTS which are located at or in Next to the successful standardization HAVE YOU MADE? close proximity to the airport. of process flows, the company’s flex- - Improvement of operating result There are exceptions to this, ibility has grown substantially. Also, fifth year in a row in 2013 including, for example, frozen- entry into new geographic as well as - Increase in catering revenues in all food components which are adjacent markets was successfully ac- regions created, among others, at our complished with the help of innova- - Expansion into train services in frozen food plants and sent to tive business models. Europe: New business wins from other facilities” In 2013, consolidated revenues

32 Airline Ground Services Winter 2014/Spring 2015 www.ags-airlinegroundservices.com INTERVIEW | CATERING

rose by 3.3 percent (nominally 0.4 percent) after currency adjustments. MORE THAN JUST “CHICKEN OR BEEF?” Changes in the group of consolidated 'JOOJTImBHDBSSJFS'JOOBJSmJFTUPPWFSEPNFTUJDBOEXPSMEXJEFEFTUJOB companies led to a revenue decrease UJPOT5IFBJSMJOFJTQSPVEPGJUTJOmJHIUDBUFSJOH BMUIPVHI.BBSJU,FSOFO  of 74 million EUR compared to the )FBEPG4FSWJDF$PODFQU BENJUTUIFSFDBOTPNFUJNFTCFPCTUBDMFTUPPWFS previous year. The operating profit of DPNFh'JOOBJSmJFTUPOVNFSPVTTFDPOEUJFSBJSQPSUT vIFTBZTh4PNFUJNFT the LSG Sky Chefs Group totaled 105 UIFSFJTOPTVJUBCMFDBUFSJOHVOJUBUUIFBJSQPSU4PNFUJNFTJUJTDIBMMFOHJOH million EUR, meaning that it rose UPHFUXFTUFSONFBMDIPJDFT*GUIFSFJTPOMZPOFDBUFSJOHVOJUUIFQSJDFMFWFM stronger than revenues (4 percent) in NJHIUCFIJHIEVFUPBMBDLPGDPNQFUJUJPOv 2013. Earnings improved again for the Nevertheless, the airline goes far beyond the old, familiar choices of fifth consecutive year despite higher h$IJDLFOPSCFFG vXJUIJUTOFXSBOHFPGTJHOBUVSFNFOVTEFTJHOFEJODPM restructuring costs. MBCPSBUJPOXJUITPNFPGUIFDPVOUSZTUPQSFTUBVSBOUT5IFNFBMT XIJDIXJMM CFQSFQBSFECZ-4(4LZ$IFGT IBWFBTFBTPOBMGPDVTBOEXJMMCFTFSWFEPO AGS: PLEASE GIVE US AN OVERVIEW MPOHIBVMSPVUFTGSPN)FMTJOLJGSPN+BOVBSZUP4QSJOH OF YOUR TYPICAL OPERATION AT A h8FIBWFSFDFJWFEWFSZQPTJUJWFGFFECBDLGSPNDVTUPNFSTSFHBSEJOHPVS LARGE AIRPORT. QSFWJPVTQBSUOFSTIJQXJUIUPQ'JOOJTIDIFGT BOEXFXBOUUPDPOUJOVFUPPG LSG: The airline meals are pro- GFSEFMJHIUGVMDVMJOBSZFYQFSJFODFTUPPVSDVTUPNFSTXIJMFBMTPIJHIMJHIUJOH duced in one of our 200 facilities 'JOOJTIXPSMEDMBTTFYQFSUJTFPOPVSMPOHIBVMmJHIUT vTBZT,FSOFO which are located at or in close prox- imity to the airport. There are excep- 5IFNFOVTXJMMCFSPUBUFETFBTPOBMMZ5IFlSTUJTEFTJHOFECZ.BUUJ+N tions to this, including, for example, T¡O &YFDVUJWF)FBE$IFGBU(84VOENBOTBOEXJMMJODMVEFUPVDIFTTVDIBT frozen-food components which are XIJUFlTI HMB[FEQPSLDIFFLBOEDPE created, among others, at our frozen 5IFNFOVCZ,BSJ"JIJOFO &YFDVUJWF$IFGEF$VJTJOFPG4BWPZ JTJOTQJSFE food plants and sent to other facilities. CZTVNNFS5IFNFOV XIJDIXJMMCFTFSWFEGSPNTQSJOH JODMVEFTJO We also have standard items that eve- HSFEJFOUT TVDI BT BTQBSBHVT  TBMBE NBEF GSPN OFX QPUBUPFT  IPOFZ BT B ry facility receives prepackaged. DPOEJNFOU BOEHSJMMFEDPSOGFEDIJDLFOCSFBTU After the preparation of each item, 5IFBVUVNOBMNFOV EFTJHOFECZ"SJ3VPIP )FBE$IFGBU/PLLB ESBXT the meal components are put together JUTJOTQJSBUJPOGSPNUIFIBSWFTUTFBTPOBOEJODMVEFT+FSVTBMFNBSUJDIPLF  in the so-called ‘tray set-up’, in which OPSUIFSOQJLFFHHTBOEQVNQLJOTPVQ all components for a meal except *OXJOUFS 'JTINBSLFUT4JHOBUVSF.FOVXJMMIBWF BTFYQFDUFE BGP warm dishes are arranged. These trays DVTPOlTI are then loaded into trolleys, which are generally cooled using dry ice. 5IFJOmVFODFPGUIFTFOFXNFOVTXJMMFYUFOEUISPVHIPVU'JOOBJSTTFS The warm component is also cooled to WJDFT*OFDPOPNZDMBTTPOMPOHIBVMSPVUFT DVTUPNFSTDBOUSZUSBEJUJPOBM 5°C and held in storage ovens before Finnish meals designed by the chefs, such as minced meat and macaroni being loaded into the oven on board. DBTTFSPMFPSMBNCNFBUCBMMT#VTJOFTTDMBTTNFBMTPO&VSPQFBOSPVUFTIBWF The trolleys, containers, and any other BMTPCFFOJOmVFODFECZUIFTJHOBUVSFNFOVT equipment are put on a truck designed 5IFNFOVTXJMMCFBDDPNQBOJFECZBSBOHFPGXJOFTTQFDJBMMZTFMFDUFEUP especially for the loading and unload- DPNQMFNFOUUIFGPPE BOETFSWFEPOUBCMFXBSFCZGBNPVT'JOOJTIEFTJHO ing of on-board equipment, and is IPVTF.BSJNFLLP then driven to the airport, where eve- rything is brought onto the plane by an LSG Sky Chefs driver. This is where the handover meeting with the cabin crew occurs.

AGS: HOW DO YOU ENSURE THAT YOUR OPERATION IS SAFE AND SECURE, PARTICULARLY ON THE RAMP, FOR EXAMPLE MINIMISING DAMAGE TO AIRCRAFT? LSG: LSG Sky Chefs’ responsibility is to provide on-time performance to our airline customers, while maintain- ing efficiency in a safe, healthy and respectful manner. We strive for zero aircraft accidents, damages, or inci- dents. In order to reach these goals, we follow Standard Operating Proce- dures, such as: • All ramp staff have to participate in initial Ramp training ranging from minimum of three weeks up to three months depending on the size and the complexity of their respective operation.

www.ags-airlinegroundservices.com Winter 2014/Spring 2015 Airline Ground Services 33 INTERVIEW | CATERING Æ

• All ramp staff have to participate AGS: DO YOU OPERATE ANY AGS: PLEASE GIVE US A BRIEF in annually documented refresher SPECIALLY DESIGNED EQUIPMENT? OVERVIEW OF THE RANGE OF SERVICES training IF SO, PLEASE TELL US ABOUT YOUR YOU PROVIDE TO LOW-COST CARRIERS • Documented Ramp Observations COOPERATION WITH EQUIPMENT AND FULL-SERVICE AIRLINES. of a minimum once per month per MANUFACTURERS. LSG: As low-cost carriers continue employee. LSG: We certainly operate special- to exert their influence on the passen- • Incidents, accidents and damages ly designed high-loaders and trucks ger flight experience, airline caterers are are reported to Corporate includ- in order to deliver our products to the also being required to adapt to changed ing follow- up corrective actions airplanes. As a prerequisite, all of our norms and individualized passenger ex- and shift briefings for ramp staff suppliers need to fulfill all standards pectations. Alongside traditional cater- communicated globally. required to operate on the apron and ing concepts, new ideas are emerging on • Every damage is followed up by an deliver to an airplane. how to combine high-end, complimen- inquiry board to find root causes We are in constant dialogue with tary services for premium guests with of the damages and incidents. our suppliers in order to benefit from reasonably-priced, innovative offerings • Global network between ramp each other’s experiences and brain- for Buy-on-Board passengers. safety leaders to deliver a fast storm on new technologies to increase The challenge lies in defining communication. security and safety of our operations. a concept that reflects the airline’s • Monthly review on KPIs for Additionally, we are also engaged in brand identity, is appealing to passen- Ramp Safety. decreasing the environmental foot- gers and can continue to uphold high print of our fleet and therefore ex- standards for operational efficiency – AGS: IN WHAT WAYS DO YOU change newest trends on alternative that is, a smooth service. COOPERATE WITH GROUND HANDLING power sources. LSG Sky Chefs provides the full COMPANIES? Last, but not least, the stand- range of services in regards to airline LSG: We share best practices and ex- ardization of our fleet is one of our catering: pure Buy-on-Board concepts, periences by attending various Ground goals in order to increase flexibility mixed or hybrid concepts as well as the Handling Conferences. On a regional (moving vehicles from one location classical service in two- or three-class level, we are involved in Airport Safety to another) and user-friendliness for configuration. LSG Sky Chefs also pro- Committees where they exist. our drivers. vides services to VIP flights.

34 Airline Ground Services Winter 2014/Spring 2015 www.ags-airlinegroundservices.com FEATURE | CATERING

CHANGE IN THE AIR AGS Magazine’s Russian reporter Eugene Gerden looks at the local onboard catering industry, which is on the verge of big changes

he Russian onboard ca- Association of Airlines, the public asso- “The quality of food supplied by tering industry is on the ciation that unites the country’s leading the company complies with all the verge of big changes, as the airlines, the establishment of catering existing international standards. country’s leading airlines, companies is a good initiative, as cur- The company has the capacity to among which are Transae- rently Russia experiences a shortage produce 25,000 meals a day ready Tro, and VIM Airlines, have of reliable catering companies, which and more than 800 employees” announced their plans to invest more forces many domestic airlines to work than USD$100 million each in a sig- with foreign partners. The Association Ilya Platonov of Restaurant in MA Vnukovo nificant improvement of catering ser- views the establishment of such compa- vices provided onboard their aircraft. nies as an acute need, which will attract It is planned that a signifi cant part foreign airlines to Russian destinations. of these funds will be invested in im- Alexander Avdeev, CEO of the proving the quality of food and expand- Russian Association of Service Pro- ing menus, as well as tightening of con- viders for Passenger Transport, trol for safety. commented: In accordance with the plans of the “At present more than 40 airlines, in-fl ight menus will be revised foreign airlines, which use at least two or three times a year, even Russian airports, regularly of- more often in the case of fi rst and busi- fer onboard meals only in four ness class. The majority of menus will of them. Among these airports also be expanded, through the inclusion are Moscow’s Domodedovo and of national dishes. Sheremetyevo, St.Petersburg’s Aerofl ot, Russia’s fl agship carrier, Pulkovo and the Krasnoyarsk. plans to give its passengers the choice The reason for this is the fact that to order special food. The company has the majority of existing local ca- already designed several menus, among tering companies do not comply which are dietary, children’s and veg- with the requirement of airlines etarian, as well as menus designed in for safety of in-flight catering ser- accordance with religious beliefs. vices. So far, the majority of Rus- To implement these goals, the air- sian catering companies have lines plan to strengthen cooperation been able to ensure with their food suppliers and have not ruled out the possibility of the estab- lishment of their own caterers. Some of the airlines also plan to expand their food departments in the airports they service, as well as strengthen coopera- tion with restaurants. According to analysts of the Russian

www.ags-airlinegroundservices.com Winter 2014/Spring 2015 Airline Ground Services 35 FEATURE | CATERING Æ

“Restaurant in MA Vnukovo QSPWJEFTJOmJHIUDBUFSJOH services for more than BJSMJOFT mZJOHGSPN Domodedovo as well as Vnukovo-1 airports”

Transaero’s onboard catering standard food set on Russian Aeroflot the compliance of their production to back as in 1979. The majority of its as well as Vnukovo-1 airports. At the simple requirements of industrial hy- norms have already become outdated. same time the company also provides giene and sanitary regulations, which Airlines have repeatedly called on the in-flight catering services in Vnukovo-2 did not allow them to supply food to national government to design a new airport, Russia’s official governmental foreign airlines.” legislative base for the industry and airport and the airport Vnukovo-3, the Ryana Mursekaeva , CEO of VIM- there could possibly be some progress largest airport of business aviation in Avia, says that usually food accounts in this case in the near future. the country. for 4–6% of the ticket price and, so This is reflected in the recent state- “Among the biggest customers of the far, the cost has varied from USD$6 ments of an official spokesperson of the company,” says Ilya Platonov, director of to USD$37, depending on the menu, Russian Ministry of Transport, according department of cooperation with airlines, the service class and duration of flight. to which the government plans to design “are currently such leading Russian air- However, due to the airline’s plans for a a package of laws, aimed at regulating the lines as , UT-Air, Gasproma- significant increase of the quality of of- provision of on-board catering services via, Aeroflot, Turkish Airlines, etc. fered meals and the range of the menus, and to design a system of state certifica- “The quality of food supplied by the this will possibly increase significantly, tion for on-board food production. company complies with all the existing starting from next year. In terms of market structure, the international standards. The company The same position is shared by Aer- majority of Russian operators in the has the capacity to produce 25,000 oflot. According to an official spokes- field of in-flight catering are located in meals a day ready and more than 800 person, until now, the company has not St. Petersburg and Moscow, which ac- employees.” paid enough attention to the issues of count for more than 80% of the entire onboard catering and hospitality. This market. POSSIBLE PROBLEMS is reflected by the fact that over the In the meantime, despite the airlines’ last ten years its costs on catering have LEADING PLAYERS intention to significantly improve the decreased by almost two times from Among the leading players of the market quality of provided onboard catering US$20 per passenger in are Domodedovo Air Service (45,000 services, many Russian analysts remain in the 2000s to about US$10 in 2013. – 60,000 meals a day), followed by sceptical about the prospects of its Aeroflot plans to increase its spending AeroMar, which is a joint venture of fast implementation. According to the on catering and hospitality up to four- Aeroflot and LSG Sky Chefs, (15,000 Russian Air Transport Association, due fold from 2015. – 47,000), Restaurant in Vnukovo to deterioration of economic situation in (15,000 – 25,000), Pulkovo (8,000 – Russia, caused by the recent sanctions CHANGING LEGISLATION 14,000) and Aerofud (3,000 – 5,000). imposed by the EU and the US, as well Russian analysts believe that a lack Alexander Polyakov, chief technolo- as the devaluation of the ruble, many of legislation in the field of in-flight gist of Domodedovo Air Service, states airlines may consider suspension of catering has been one of the reasons for that most customers prefer to operate their investment plans. the provision of cheap and low-quality on the basis of full cycle catering, which Ilya Platonov says “Western sanc- onboard catering services in Russia in profitability is estimated at 15 – 20%. tions have already resulted in the re- recent years. Most domestic carriers offer on- striction of supplies of some raw ma- According to Julia Fedotova, corpo- board meals with no extra charge, with terials and ingredients from abroad, rate affairs director of Koltsovo Airport, the costs included in the ticket price. At which are used in the production of our the international airport of the city of the same time many carriers offer addi- meals. At the same sanctions have also Ekaterinburg, at present the procedure tional in-flight food and drinks for cash. affected the business of airlines, which for the provision of onboard catering Restaurant in MA Vnukovo provides are our customers and this can also services in Russia is stipulated by state in-flight catering services for more than have a negative impact on our business, instruction, which was adopted as far 88 airlines, flying from Domodedovo as a whole.“

36 Airline Ground Services Winter 2014/Spring 2015 www.ags-airlinegroundservices.com FEATURE | GROUND HANDLING HELPING ‘LOST’ BECOME ‘FOUND’ According to industry sources, 26 million bags go astray each year. That’s the equivalent of one bag for every transfer passenger who passed through London Heathrow in 2013

here are a number of causes. but it has over 200 inhabited islands. Bags fall off conveyor This makes the tourist season, April till belts or dollies; bag tags October, particularly challenging. Hun- are damaged or missing dreds of thousands of tourists are scat- so they can’t be scanned; tered around most of those islands or Tbaggage systems suffer mechanical have discovered equally beautiful places breakdowns; and check-in or loading in the mainland. staff make errors. Probably the largest “Do you remember an old 1987 movie factor contributing to mishandled or called Planes, Trains and Automobiles? delayed bags is short transfer times. Well if you change ‘trains’ for ‘ferries’ this Sometimes this is the result of delayed is exactly how we work during the sum- inbound flights. Airlines must often mer months. Each Swissport branch is a make the call to let an aircraft depart unique station, under the coordination with its connecting passengers but and direction of our and Herak- Yannis Zermas, Swissport Hellas without their bags, so as not to cause lion hubs, which enables us to plan the further expensive delays. All airports fastest and most cost effective way to have published minimum connection the summer season, this can amount to deliver a delayed bag to its owner. Quite times, but airlines will often focus around 500 turnarounds every day at 22 often airlines authorise the necessary ex- on connection times which are airports throughout Greece. We spoke penses to arrange delivery up to the door- commercially attractive rather than to General Manager Yannis Zermas to step of the passenger’s accommodation. airport-appropriate, leading to a large fi nd out how Swissport Hellas handles “I would say that almost every day number of ‘rush bags’. delayed bags. during the peak summer months, our “Depending on the season of the year people face unique situations. Consider- LOGISTICAL CHALLENGES and taking into consideration the high ing that over 1.5 million people fl y in to Reuniting mishandled bags with their seasonality of tourism in Greece,” says Greece to join a cruise around the most owners is a task that airlines often Zermas, “Our staff in the Lost and Found visited Greek islands, a regular challenge sub-contract to their ground handlers. Department handle between 1000 bags – whilst also tracing their bag, some- Swissport Hellas handles over 80 airlines per month in winter and 5000 per month where around the globe – is to stay in in Greece, including full-service airlines in summer.” regular contact with passengers to ensure such as Qatar Airways, Air Canada and Reuniting bags with their owners has their bag, once forwarded to a Greek air- Delta and low-cost and charter carriers some unique challenges in Greece. Zer- port, will be waiting for its owner at the including Easyjet and Thomas Cook. In mas says, “My country might be small, cruise ship’s next port of call. Santorini,

Hydra is an island paradise, but a diffi cult destination for delayed bags

www.ags-airlinegroundservices.com Winter 2014/Spring 2015 Airline Ground Services 37 FEATURE | GROUND HANDLING

Mykonos, Rhodes and both ports in Crete have been the usual sites of reunion. “To add a little bit of suspense, imag- ine a delayed bag which contains special- ly prescribed medical supplies, not avail- able in Greece. The owner was a young lady from Australia, travelling alone, fi rst time away from her parents… After a happy ending to this story, both parents, who were understandably very worried, are now considered my best friends! Due to the nine-hour time difference, we had quite a few out-of-hours telephone con- versations with Rob, the father, in the time it took to get the young traveller’s bag to its correct destination. “Recently, we had a passenger who was staying in Hydra island, with no air- port within 150 km. We dispatched the bag to Hydra port, but the customer was “The system is lively and dynamic, and is constantly improving staying on the more isolated side of the based on customers feedback” - John Tvedt, Sales Manager island. Access was possible only by sea – no cars are allowed in Hydra. We found Screenshot showing the user-friendly MissingX database in action a local agent in Hydra to offl oad the bag from the ferry and then forward it by a Tvedt. “New airport customers will come phones and passports. These tags carry chartered ‘sea taxi’ to the passenger. this autumn, but it is a very slow process unique identifi cation codes which the “As there are only 38 airports around for airports and handlers. Often it takes owner must activate. The fi nder of the Greece, mostly located in the biggest is- months and years until the decision is lost object inputs the code into the Hom- lands, there are several very diffi cult des- made.” MissingX is not just for airports: ingPin database, which sends a text mes- tinations when it comes to forwarding a “The software is also very suitable for sage to the owner to allow him or her to bag. According to Mrs Nancy Tzoni, our train and metro stations. We are in con- claim the found item. The HomingPin Head of Baggage Services, one of the tact with this industry in many countries.” database is linked to the WorldTracer most diffi cult islands is Samothraki in the The system has many advantages: baggage system used by many airports north of Greece. To get there, a bag needs entries are logged to prevent fraud; the around the world. to combine all three major means of database is searchable; and registration, transport – plane to Alexandroupoli, car return and transfer operations are much SELF BAG-DROP to the nearby port and then ferry (only faster than in a manual system. Lost Many airlines are considering the three times weekly) to Samothraki!” property offi ces can communicate with introduction of passenger self bag-drop, travellers by email directly from the sys- with home-printed or reusable electronic TECHNOLOGICAL SOLUTIONS tem – which is, as Tvedt says, “Easier and bag tags. Is this likely to have an impact Technological solutions exist to help more time-saving than phone calls.” on the number of bags that go missing? reunite passengers and their bags. One MissingX has built-in report func- John Tvedt of MissingX says, “Not of these is MissingX, a software product tions so that the professional users can necessarily. If passengers are given exact developed by Eurosafe Systems AS in see data on return rates, average storage instructions of where to place the barcode . The system allows lost property time before return, and categorise found tag, and exactly where to go to bring their offi ces to register found items in a objects. “The system is lively and dynam- items to the bag drop, it’s done. However, database and travellers to view and to ic, and is constantly improving based on people are smart, but a crowd is stupid, so search the database for their belongings. customers feedback,” says Tvedt. “It is the industry and the airports must make Android and IOS apps are being prepared stable – no crashes.” no room for misunderstanding.” for launch at the time of writing. We Travellers who are looking for lost Yannis Zermas of Swissport Hellas spoke to John Tvedt, Sales Manager, to items like the system because, according says, “As the quality of paper for bag tags fi nd out more. to Tvedt, “MissingX makes it possible for is the same as the one used at the tradi- MissingX is currently in use at Lon- them to do something active themselves. tional check-in desks and assuming a don Heathrow and Stansted, Oslo, Stock- This leads to less frustration.” ground staff member will be present at holm, Gothenburg and Bromma airports, Other technological solutions include the self bag-drop desks, to ensure the bag with plans for expansion. “We are in con- HomingPin, which enables travellers to tag was correctly placed by the passenger, tact with Airports all over Europe, USA, buy coded tags to affi x to their luggage I do not anticipate any impact on the vol- South Africa and also Australia,” says as well as smaller items such as mobile umes of missing bags.”

Swissport Hellas handles over 80 airlines in Greece

38 Airline Ground Services Winter 2014/Spring 2015 www.ags-airlinegroundservices.com FEATURE | HUMAN FACTORS

HUMAN FACTORS, NANO-CODES AND SIMS... OH MY!

Janet Wallace, Director, Airport Services, Contracts & Administration for Air Canada, writes about the lighter side of Human Factors and Safety Information Management Systems

n his poem An Essay on Criticism application is inconsistent. We now Alexander Pope gave us some believe that having too many coders – very profound statements about or too many chefs in the kitchen – is human beings. ‘A little learning preventing us from fully benefiting is a dangerous thing,’ ‘Fools rush from the trend analysis nano- Iin where angels fear to tread,’ and of codes can provide and as a result, course my personal favourite, ‘To err is we are considering consolidat- human, to forgive divine’. From a safety ing some of our coding. perspective, I would add ‘to repeat Over the years we have com- mistakes is preventable’. piled a significant amount of At Air Canada our mantra is ‘con- data from our investigations tinuous improvement’ and our Airports and this is enabling us to prop- Safety Team is well informed, intensely erly direct our corrective actions curious and dedicated to improving our and better support safety pro- safety culture. In 2007, our team began grammes. For example, we had a embracing the study of ‘human factors’ few incidents involving ULD load- – or how the interaction of the job, the ers. At first glance it appeared that individual and the organization can af- the incidents were randomly spread fect health and safety-related behaviors. throughout our work population with By 2011 human factors were an integral little difference between our new and part of our safety analysis strategy, and experienced employees. However, today we have a large group of investi- when we dug deeper into our nano- gators trained in human factors and the codes we found to our sur- application of nano-codes. prise that the newer, less Our organization has greatly bene- experienced employ- fited and as we become more educated ees were engaged in and adept we continue to modify and ‘violations’, while improve how we apply the study and the more experi- the codes. For instance we have found enced employees that when we review investigation re- were making ‘skill ports we sometimes find nano-codes based errors’. have been applied based on personal In essence feelings or subjective interpretation our ‘newbies’ had and the value and accuracy of the been trained and Janet Wallace, Director, Airport Services, conclusions we draw based on their were aware of the Contracts & Administration, Air Canada

www.ags-airlinegroundservices.com Winter 2014/Spring 2015 Airline Ground Services 39 FEATURE | HUMAN FACTORS

standard operating procedures but Thanks to SIMS, we can identify and “I am not a big believer in failed to follow the procedures because focus on new systematic issues while attempting to boil the ocean of distractions, a lack of confidence or connecting all of our investigating, au- and wanted to ensure that all a perceived pressure to do things more diting, risk assessment activities to un- the work at the front end would quickly than actually necessary. The derstand the bigger picture. Through SFTVMUJODPODSFUFCFOFlUTGPSPVS more experienced employees were far SIMS we have been able to develop a employees and our organization” more likely to simply make mistakes risk registry which clearly identifi es the - Janet Wallace, Director, like forgetting steps. From this ad- top hazards for each work location and Airport Services, Contracts & ditional information we were able to region both for the Airports branch and Administration, Air Canada better understand our employees’ dif- for the entire company. ferent behaviors and put in place spe- My safety team enthusiastically Air Canada B787-8 arriving at the gate cific action plans for each group. We gathered and analyzed mountains of reinforced recurrent training for our data to present me with reports, charts experienced employees, ran more fre- and presentations fi lled with risks, haz- quent task-based audits, implemented ards, trends, occurrences, complaints, awareness campaigns and engaged audit fi ndings… you name it. I think I employees through safety briefings. may have broken their hearts when I For newer employees, violations were asked them to simply drill it all down dealt with by removing the employees to the top three risks each from a qual- from the ULD equipment until they ity and an OSH perspective and then gain more experience and receive ad- prepare plans to deal with them. I am ditional certification. not a big believer in attempting to boil Storing, auditing and analyzing the the ocean and wanted to ensure that all enormous amounts of safety data that the work at the front end would result we collect is both daunting and tech- in concrete benefi ts for our employees nologically challenging and we would and our organization. be lost without our Safety Information Through Human Factors and SIMS Management System – or SIMS, as we we have accurately identifi ed and tar- like to call it. This key piece of tech- geted our highest risks and made sig- nology underpins the full array of our nifi cant advancements in support of safety programmes and it allows us to our ever-evolving safety culture at Air effectively analyze all aspects of our Canada Airports. Who ever said ‘A little safety reporting. learning is a dangerous thing’?

40 Airline Ground Services Winter 2014/Spring 2015 www.ags-airlinegroundservices.com FEATURE | SAFETY

WORKING TOGETHER FOR SAFETY

Throughout the industry, airlines and handlers are increasingly focusing on safety management systems and just culture. AGS spoke to Europe’s largest regional carrier Flybe about how safety and management teams are working together to break down barriers to effective cooperation and conduct impartial investigations

www.ags-airlinegroundservices.com Winter 2014/Spring 2015 Airline Ground Services 41 FEATURE | SAFETY Æ ith the introduction of ly. Finally we need to be sure that the the event,” agrees Evans. a new safety manage- safety team present the investigation Flybe has introduced a simple tech- ment system, the need results in the form of a set of recom- nological solution to aid safety and for impartiality and mendations rather than forcing adop- compliance reporting, and to gather the roles of local man- tion of a specific action. data to monitor trends and spot poten- Wagers have evolved. Head of Ground Fletcher says, “We’re introducing tial problems. “We invested in iPads,” Operations, Eddie Evans says, “It was just culture, and most of the UK in- Evans explains. “When you’re out and always viewed traditionally that the lo- dustry is starting down this path. We about and you see something happen cal manager had complete control over don’t look at individual acts, we look you can make a very quick entry into everything that happened at the air- at organisational failures, a deeper the system.” port. With the requirement in the SMS set of root causes, as opposed to sim- Initially iPad data collection was for independent investigation we’ve ply what somebody might or might tried at just one airport, and Fletcher had to say ‘you need to take a step back not have done on the day. Even quite says, “In less than a week we saw this from the investigation and act upon quickly after introduction it’s having big spike in data, and that’s what con- the results’.” a positive effect because people are vinced us that this technology was Ground Safety Manager Andy empowered to make decisions. They a good way to go.” The management Fletcher agrees. “We’ve been going don’t always get it right, but if there’s and safety teams are now all equipped through a welcome transition,” he says. a non-punitive outcome you can say with iPads, with the ability to report We’re pushing through a concept that let’s sit down and find out where the instantly on any safety or compli- an independent viewpoint is a good decision making went wrong and how ance issues via a simple checklist. As thing so we can move on and make im- can we improve it next time. The in- Fletcher points out, “Constant inspec- provements.” dustry for many years has had a blame tion means information is drip-feeding “There’s three things we need,” culture and it’s been quite damaging. in, giving us a picture of the network says Evans. “First of all we’ve got to It’s something that all airlines are every day. You can see trends appear- make sure the management and safe- working on to improve.” ing, you can see when performance ty teams work together very closely. “It’s very easy to go for the end levels are going up or down. We can Secondly, the management team must user but potentially you’ve got man- map what our contractors are doing on allow the safety team to carry out an agement issues and management de- a daily basis.” impartial investigation independent- cisions that add to the complexity of He continues, “With the new IATA regulations for SMS, and safety sys- tems becoming not only more pro- active but also becoming predictive, we’ve found that this helps us spot if there is an airport we might want to look at more closely: even though we haven’t seen any safety events, there may be indicators that it may not be very far away. Data really is key. The more data we can get, the better the picture have of what’s going on.” Another aspect of Flybe’s new SMS is HIRAC: Hazard Identification Risk Assessment and Control, which goes further than a traditional risk assess- ment. Evans explains, “Any new ac- tivity or change to current activity requires a HIRAC. It’s usually hosted by a member of the safety team but it brings together all the stakeholders: the regional manager or airport man- ager, or if it’s a central activity, some- one who has the expertise in that area; it also brings in stakeholders from oth- er departments such as cabin services, flight operations and engineering; and occasionally we need to bring in PR, marketing, sales, or commercial teams. We also involve our Ground Handling Eddie Evans, Head of Ground Operations Agents or Airport Authority staff and management whenever appropriate.

42 Airline Ground Services Winter 2014/Spring 2015 www.ags-airlinegroundservices.com FEATURE | SAFETY

“For example we recently devel- oped a shelf for the hold of our Q400 aircraft which enables us to carry hu- man remains. To get that signed off we carried out a HIRAC involving en- gineering and flight ops, so the whole community of Flybe have had an op- portunity to input into the risks. We’ve also recently done a HIRAC about the potential for volcanic ash from Bard- arbunga in Iceland, so we included representatives from PR, marketing and customer services. It was very fo- cussed on communications and, how we would get messages out to our cus- tomers about what was happening. There is still work to be done going forward, Fletcher says: “The just cul- ture is still in its infancy. We’re looking at a greater engagement by the man- agement team and our contractors.” Evans continues, “Our manage- ment team have been quick to appre- ciate the benefits. We can of course influence our contractors, but we operate to over 70 wide-ranging air- ports throughout the UK and Europe. We have two main ground handlers in the UK, but in Europe it’s a differ- Andy Fletcher, Ground Safety Manager ent one in nearly every airport so it’s quite a job.” The airline holds quarterly safety meetings with its ground handlers, in- cluding those from its European sta- tions. Fletcher says, “The safety teams from all of our handlers tell us what issues they’ve got. That facilitates in- formation sharing between competi- tors on safety issues. They’re willing to talk to each other and support each other in the name of safety, to make sure that people don’t get hurt. It’s good that they’re willing to work to- gether to that end.” Fletcher says Flybe has learnt a great deal from the experience of Based in Exeter, UK, Flybe is Europe’s largest . It operates 180 routes to 65 airports throughout Europe, with a fl eet of 98 aircraft. It also has a leasing division, White introducing SMS and just culture: Label, as well as a third-party MRO facility at its Exeter base. “Working together really is a key fac- tor. If we want to improve what we do, Flybe standing alone will be able says Evans. “It’s about ensuring we all show the operational impact of the de- to make some change, but the indus- talk to each other and work together.” cisions that they make, so they can un- try is moving. We’re in various groups Fletcher agrees: “There has been a derstand the complexities. There are – we’re an IATA airline, in the IATA real disconnect in the past. The com- people in commercial teams who are IGOM and airside safety groups, and I mercial and operations sides of busi- free-thinkers, who think outside the co-chair the CAA GHOST group. What nesses sometimes don’t understand box. The industry needs more of that that’s telling me is that we all need to the impact they can have on each oth- to develop and move on but people do be united. If we want to make change, er. We’re working hard now to bring need to understand that there are con- it’s got to come from everyone, and it’s all of our people together. HIRACs are straints as well that we’re all bound by.” got to be wanted by everyone.” allowing us to do that. We’re getting Evans concludes, “We can all learn “It’s about not working in silos,” everyone in the same room and we can something from each other.“

www.ags-airlinegroundservices.com Winter 2014/Spring 2015 Airline Ground Services 43 GROUND SERVICE PROVIDERS WORLDWIDE DIRECTORY OF GROUND SERVICE PROVIDERS

AFGHANISTAN And GHA Services Arranged And Permits Applied Pcia. de Rio Negro For , Airport Management And Representation Tel: +54 11 5480 4432 SONIC JET Aviation Services For Passenger And Cargo Airlines “Astra Visitor Fax: +54 11 5480 4431 Afghanistan Handling Branch Services” That Can Include Hotel Booking, Email: [email protected] Afghanistan Airport Meet And Greet And Private Transport Website: www.swissport.com.ar Services, Personal Protection Services, Local Services: Airport Ticketing Sales Desk, Arrival Tel: +93 793 433 889 Tours, Aviation Company Representation Services, and Transfer Services, Baggage Services, Check- Mobile: +93 700 220 269 Aviation Consultancy, , Security In Services, Dedicated Passenger Services, Gate Fax: +44 208 0431931 And Handling Products And Equipment, Aviation And Departure Services, Lost And Found Services, Email: [email protected] Security Services, Cargo And Passenger GSA Aircraft Servicing And Cleaning, Executive Aviation Services: Ground Handling, Fuel Services, Industrial Safety Wear Swissport Argentina SA (Ground handling services) ALBANIA ANTIGUA International Airport Ezeiza “Ministro Pistarini” Tirana International Airport Airport Services (Antigua) Ltd Aut. 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Buenos Aires Albania Antigua Tel: +54 11 5480 4432 Tel: +355 4 2381 700 Tel: +268 462 0889 Fax: +54 11 5480 4431 Fax: +355 4 2381 545 Fax: +268 462 1651 Email: [email protected] Mobile: +355 6920 636332 Email: [email protected] Website: www.swissport.com.ar Email: [email protected] Website: www.asaanu.com Services: Airport Ticketing Sales Desk, Arrival And Services: Passenger, Aircraft Services Services: Passenger Services, Ramp Services, Transfer, Baggage, Check-In, Dedicated Passenger Flight Operations, and Support Services Services, Gate And Departure, Lost And Found, ALGERIA Special Passenger And VIP Services, Load Control Caribbean Airport Services And Communications, Station Control And Station Air Algérie Email: [email protected] Representation And Supervision. 1 Place Maurice Audin Alger-Algerie Website: www.cas-antigua.com Tel: +21321 63 36 46 Fax: +21323 50 41 25 ARMENIA Email: [email protected] ARGENTINA Air Ground Ops Website: www.airalgerie.dz CrossRacer Airport Services S.A. Nalbandyan str. 9 Services: Passenger Services, Catering, Cargo, Ezeiza International Airport 375001 Maintenance, Ground Handling And Tour Operator. &EJlDJP$FOUSP$PSQPSBUJWP""n4VJUF Armenia Buenos Aires B1802EZE Tel: +374 9 425013 SPA Swissport Algérie Argentina Mobile: +374 1 543345 Aéroport d’Alger Tel: +54 115 480 5500 Fax: +374 1 547111 Houari Boumediene Fax: +54 115 480 0747 Email: [email protected] DZ-16100 Dar El Beïda Email: [email protected] Website: www.airground.net Algiers Website: www.crossracer.aero Services: Passenger, Cargo, VIP Services, Security Tel: +213 21 207 314 Services: Passenger Services, Special Services, Mobile: +213 554 513 131 Flight Operations, Ramp Services Supervision, Zvartnots Handling CJSC Fax: +213 21 509 960 Cargo & Mail AIA Admin Building Email: [email protected] 375042 Yerevan Website: www.swissport.com Intercargo SAC Armenia Services: Full Ground Handling & Executive Aeropuerto Internacional de Ezeiza Ministro Tel: +374 10 493 000 Aviation Services At The Following 5 Algerian Fax: +374 10 493 7112 Airports: Algiers Houari Boumediene, Oran Pistarini, 1804 Ezeiza, Buenos Aires Province, Email: [email protected] Ahmed Ben Bella, Constantine Mohamed Boudiaf, Website: www.zvartnots.aero Batna Mostepha Ben Boulaid And Tlemcen Argentina Services: Passenger, Cargo, VIP Services, Security Zenata Messali El Hadj; Full Cargo Handling Tel: +54 11 5480 1000 And Documentation Services At Algiers Houari Email: [email protected] Boumediene Airport; Ground Handling Services Website: www.intercargo.com.ar AUSTRALIA Include: Airport Ticketing Sales Desk, Arrival And Services: Aircraft Pushback/Towing, Baggage Transfer Services, Baggage Services, Check-In Handling, Boarding, Cabin Cleaning, Check-In, Aero-Care Flight Support Services, Dedicated Passenger Services, Gate And Landing Permits, Load Control/Weight Balance, 0GlDF /P5IF$JSDVJU Departure Services, Lost And Found Services, -PBEJOH6OMPBEJOH 0WFSmJHIU3JHIUT 1BTTFOHFS Brisbane Airport Special Passenger And VIP Services, Load Control Assistance Unit, Passenger Handling, Ramp QLD, 4007 And Communications, Station Representation And 4FSWJDFT 4MPU$PPSEJOBUJPO 5SBGlD3JHIUT  Australia Supervision, Aircraft Loading/Unloading, Baggage Unaccompanied Minors Tel: +61 7 3107 1920 Sorting, GPU, Push-Back, Water & Toilet Services, Fax: +61 7 3852 2146 ACU, ASU. Munser FBO Email: [email protected] $PSQPSBUFCVJMEJOH OEmPPS  Website: www.aerocare.com.au ANGUILLA Of 203 Ezeiza International Airport Services: Flight Support, Customer Service, Ramp C.P. (1802) Buenos Aires Operations, In-Flight Services Lloyd Aviation Services Argentina The Valley Tel: +54 11 4575 1070 Aviation Ground Handling Pty Ltd Anguilla, British West Indies Fax: +54 11 4480 0744 Level 1, Airport Central P.O. Box 52 Email: [email protected] 1 Eastern Ave, Bilinga QLD Tel: +264 498 4141 / 264 498 4142 Website: www.munserfbo.com Australia Fax: +264 497 7130 Services: Ground Handling, VIP Assistance To Tel: +617 5589 1100 Email: [email protected] Passengers And Luggage, Aircraft And Passenger Fax: +617 5536 2838 Website: www.lloyd-aviation.com Authorities, Temporary Internationalization For Website: www.avgh.com.au Services: Personalised Customer Care, Discreet Domestic Airports, Ramp Equipment Coordination, Services: Ramp Services, Passenger Services, Arrivals & Departures, Immigration And Customs Pilot Navigator Onboard, Fuel Coordination, Flight Cargo Facilitation, Operation Support, Airport Processing, Complimentary Crew Transportation, Package, Over Flight Permits, Vehicles At Ramp TFDVSJUZ 4BGFUZ0GlDFST #BHHBHF.BOBHFNFOU  Quality Chevron Fuels Jet A & Avgas, Quick Site, Weapons Clearance, Hotel Reservation, Crew Customer Service Turnaround, Landing Permits, Flight Plans, And Pax Transportation, Catering Service, Aircraft Charters & Catering. Clearing And Credit To Services. ANGOLA Swissport Argentina SA (Executive aviation services) Astra Aviation Menzies Aviation Head Offi ce Email: [email protected] International Airport S.C. de Bariloche Website: www.astra-aviation.com Avenida Mitre 2451 .FO[JFT"WJBUJPO)FBE0GlDF Services: Aircraft Charter, Aircraft Flight Support CP: 8400 Level 1, Building 276, And Supervision For Executive Aircraft And San C. de Bariloche Sixth Street, Ambulance Flights, Aircraft Fuel Supply, Catering Mascot,

44 Airline Ground Services Winter 2014/Spring 2015 www.ags-airlinegroundservices.com GROUND SERVICE PROVIDERS

New South Wales, Email: [email protected] 2020, Sydney Website: www.bismillahairlines.net Australia, Services: Airport Ground Handling, Cargo, Ramp, Tel: +61 2 8337 9547 Catering, Re-Fuelling, Hotel Booking, Cargo Fax: +61 2 9700 9469 WFS / SFS Loading and Unloading, Any Aircraft Services Website: www.menziesaviation.com 0CKFDU TUmPPS "U5IF"QSPO -BOEJOH0WFSmZJOH"OE5FDIOJDBM Services: Ground Handling, Cargo Handling, Cargo Landing Permission, Passenger Services, Aircraft A-1300 Vienna Airport Parts Salvage and Handling & Custom Clearance. Forwarding, ISAGO, SMART & BCN FBO Services. Tel: +43 1 7007 35215 Fax: +43 1 7007 35216 Oceania Aviation Services Email: [email protected] 18 Lores Bonney Circuit Website: www.wfs.aero Caribbean Aircraft Handling Co. Ltd Bilinga 4225 Grantley Adams International Airport Gold Cost Airport Magnum Aviation Handling Christ Church Australia Vienna International Airport Barbados Tel: +61 7 5590 6999 GENERAL AVIATION CENTER (GAC) Tel: +246 428 1950 Fax: +61 5599 5811 Steinriegelweg 1 Fax: +246 428 1652 Website: www.oceaniaaviation.com.au Objekt 140, A-1300 Email: [email protected] / [email protected] Services: Check in Services, Ramp Services, Austria Services: Representation, Administration and Aircraft Charter Services, Ground Services Tel: +43 676 777 55 99 Supervision Passenger Services, Ramp Services, Equipment Fax: +43 662 8580 260 Load Control, Communications and Flight Email: [email protected] Operations Cargo and Mail Services, Support Skystar Airport Services Website: www.salzburg-airport-services.com Services and Security Services. 40 Sugarbird Lady Road, Services: Transportation, Baggage Handling, Guidance & Assistance For Passengers And Seawell Air Services WA 6105 $SFX $SFX#SJFlOH $PNQBOZ'MJHIUQMBO 4MPU Grantley Adams International Airport Australia Monitoring, Passenger, Ramp, Aircraft De-/Anti- Icing, Cabin Cleaning, VIP Christ Church Tel: +61 8 9477 0600 Barbados Fax: +61 8 9479 2199 Tel: +1 246 428 0973 Email: [email protected] Salzburg Airport Services GmbH Fax: +1 246 428 1728 Website: www.skystarairportservices.com.au Innsbrucker Bundesstrasse Email: [email protected] Services: Full Service Desk Support, All Check-In 95 | 5020 Salzburg Website: www.bsandtco.com And Ticketing Functions, Advanced Passenger Austria Services: Pax Handling, Cargo Handling, Ramp Check-In, Embarking/Disembarking Of Passengers, Tel: +43 662 8580 261 Handling, Load Control and Representation. Arrivals/Departures Information Line, Special Fax: +43 662 8580 260 Needs Passenger Assistance, Baggage Services, Email: [email protected] Loading/Unloading Of Passenger Baggage, Website: www.salzburg-airport-services.com BELGIUM Loading/Unloading Of Freight, Co-Ordination Of Services: Transportation, Baggage Handling, Aircraft Refuelling, Flight Planning Assistance, Holding Guidance & Assistance For Passengers And Brussels National Airport Flight Editing, Weight And Balance (Load Control), $SFX $SFX#SJFlOH $PNQBOZ'MJHIUQMBO 4MPU Lavatory And Water Services, Aircraft Push Back Monitoring, Passenger, Ramp, Aircraft De-/Anti- .BJO5FSNJOBMUImPPS And Towing Services, Marshalling Of Aircraft, Icing, Cabin Cleaning, VIP B-1930 Zaventem Cabin Cleaning, GSE Maintenance Services, Belgium Arrangement Of Other Services Not Listed Above Tel: +32 2 723 03 83 (I.E. Payment Of Landing / Airport Fees, Catering, Vienna Airport Ground Handling Services Fax: +32 2 723 03 73 etc.) Flughafen Wien Website: www.aviapartner.aero AG A-1300 1 Stations: Brussels (BRU), Liège (LGG), Ostend (OST) Toll Dnata Vienna Airport Services: Passenger Services, Ramp Handling, Austria 5SBGlD0QFSBUJPOT #BHHBHF $BSHP4FSWJDFTBOE Building 321 Tel: +43 170 070 Executive Aviation Link Road Email: Website: www.viennaairport.com Mascot Services: Passenger, Ramp, Cargo Handling, Swissport Belgium S.A. /N.V. NSW 2020 Operations and Load Control, Training Brucargo Building 704/B22 Australia B-1931 Zaventem Tel: +61 2 9352 7955 Fax: +61 2 9352 7945 BAHAMAS Belgium Email: [email protected] Tel: +32 2 788 31 33 Nassau Flight Services Fax: +32 2 788 30 68 Website: www.tolldnata.com P.O. Box AP-59203 Services: Check-in, Crewing, Baggage, Load &NBJMJOGP!mJHIUDBSFCF Control, Delay & Disruption Handling, Load & Nassau, Bahamas 8FCTJUFXXXmJHIUDBSFCF Unload, Aircraft Pushback & Towing, Baggage Tel: +1 242 702 7308 Services: Ramp, Passenger Cargo Handling, Baggage Fax: +1 242 702 7392 Sorting, Baggage Tracing and Boarding Services Handling, Freighters, Cabin Clean &NBJMJOGP!OBTTBVmJHIUTFSWJDFTDPNPSJOGPOGT! coralwave.com TAY Airport Services/TNT Airways 8FCTJUFXXXOBTTBVmJHIUTFSWJDFTDPN AUSTRIA Services: Passenger Handling, Aircraft and Ramp Liège Airport Airlines Representative Europe GmbH Handling. Planning and Management, Cargo Rue de l’aéroport, 1300 Vienna International Airport Services Building 101 Austria 4460 Grâce-Hollogne Tel: +43 1 7007 35913 BAHRAIN Belgium Fax: +43 1 7007 35913 Tel: +32 4 239 3000 Email: [email protected] Bahrain Airport Services Fax: +32 4 239 3999 Services: Cargo And Mail Handling, Catering, Hotel P.O. Box 22285 Email: [email protected] Accommodations, VIP Services, Boarding, Check- Muharraq, Bahrain Website: www.tntliege.com In, Crew Transport, Passenger Handling, Passenger Tel: +973 17 321 777 Services: Ground Handling Services, Air Cargo Services, Ramp Services, Slot Coordination, Fax: +973 17 335 304 Services, Tracking and Express Delivery, Cargo and 5JDLFUJOH"OE5SBGlD3JHIUT Email: [email protected] Passenger Aircraft. Website: www.bas.com.bh CELEBI GROUND SERVICES AUSTRIA GMBH Services: Airport & Ground Operations, Cargo Objekt 105i 1300, Services, Catering, Aircraft Engineering, Aircraft Wien Flughafen Vienna Engineering Services AUSTRIA Tel: +43 1 7007 35383 SKY AV Services WFS Belgium Fax: +43 1 7007 36360 0GlDF/P Bedrijvenzone Machelen Cargo (BRUcargo) Email: Website: [email protected] Building 1029, Road 3621 Gebouw 712 bus 1 Services: Ground Handling Al-Seef District 436 1830 Machelen Manama, Bharain België Flughafen Graz Bodenservices GmbH Tel: +973 13 661 122 Tel: +32 2 753 58 20 A-8073 Feldkirchen Fax: +973 13 622 322 Fax: +32 2 753 58 19 Email: [email protected] Email: [email protected] Graz Österreich (Regional Vice-President) Austria Services: Ground Handling, Permits, Flight Plan, Fuel, Charter, Aircraft Parts Website: www.wfsbelgium.com Tel: +43 316 292975 Services: Aircraft Pushback/Towing, Baggage Fax: +43 316 292975 508 Handling, Ramp Services, Refueling and Security. &NBJM'(4@014!mVHIBGFOHSB[BUJOGPSNBUJPO! mVHIBGFOHSB[BU 8FCTJUFXXXmVHIBGFOHSB[BU Bismillah Airlines Services: Ground Handling & Passenger Services. Arafat Tower 94 Malibag DIT Road Dhaka-1217, Bangladesh Tel: +88 02 8316156 / +88 02 8350149 Fax: +88 02 8312913

www.ags-airlinegroundservices.com Winter 2014/Spring 2015 Airline Ground Services 45 GROUND SERVICE PROVIDERS

BENIN Email: [email protected] & gm.bg. CENTRAL AFRICAN REPUBLIC [email protected] Aviation Handling Services Web: www.goldair-handling.com Aviation Handling Services / AHS 08 BP 1097 Services: Supervision/Administration/Load Bangui Airport Cotonou Control, Passenger Handling, Baggage Handling BP 828, Bangui Benin (Loading/Unloading/Sorting), Ramp Handling, Central African Republic Tel: +229 21 30 91 82 Aircraft Services (Cleaning and De-Icing) and VIP Tel: +236 21 61 49 47 / +236 21 61 71 95 Fax: +229 21 30 46 46 Services. Fax: +236 21 61 78 59 Email: [email protected] Email: [email protected] / [email protected] Website: www.ahs-group.com Sofia Airport JSC Website: www.aeroportbangui.org Services: Ground and Cargo Handling. #VMh$ISJTUPQIFS$PMVNCVTv Services: Cargo Facilities, Passenger Facilities 4PlB #VMHBSJB BERMUDA Tel: +359 2 937 2003 (executive director) CHILE Fax: +359 2 937 2010 BAS Serco Ltd &NBJMQVCMJD!TPlBBJSQPSUCH Andes Airport Services S.A - LATAM Airlines Group P.O. Box GE 123 8FCTJUFXXXTPlBBJSQPSUCE Osvaldo Croquevielle Cardemil St. George Services: Ground Handling, Loading and Unloading #2211, CAMB Airport Bermuda Baggage, Cargo and Mail, Cabin Cleaning, Pudahuel, GE BX Administration Crews, Providing Air Starter Chile Tel: +441 293 5067 and Aircraft Tugs, Load Control and Balance Tel: +562 2 819 5422 Fax: +441 293 0996 Of Aircraft, Special Cargo Services Including Commercial contact: [email protected] Website: www.bas-serco.bm Dangerous Goods. Ops contact: [email protected] ; Services: Ground Handling, Passenger Services, [email protected] "JS5SBGlD$POUSPM (SPVOE&MFDUSPOJD4FSWJDFT  Website: www.andesairportservices.com Bermuda Weather Services, Wildlife Control and CANADA Services: GSE, Cabin Cleaning, Bag Handling, Habitat Management. Cargo Handling (Lan Cargo).

BRATISLAVA LAN Airport Service Americo Vespucio 901, Comuna de renca Skyport Ltd 8660360 Santiago Letisko M.R.Stefanika Chile 820 01 Tel: +56 2 565 25 25 Bratislava Airport Terminal Services (ATS) Fax: +56 2 565 38 90 Tel: +421 905 727 925 111 Westport Plaza Drive Email: [email protected] Email: [email protected] Suite 400 Website: www.lan.com Website: www.skyport.sk St. Louis, Missouri 63146 Services: Check-In Services, Lounge Services, 4UBUJPOT1SBHVF ,PåJDF 1JFåBOZ 1PQSBE USA Passenger Assistance, Passenger Handling, Services: PAX Handling, Ramp Handling, Cargo Tel: +1 314 739 1900 Ticketing and Security. Handling, Load Control, Catering Services, Fax: +1 314 739 7070 Cleaning Of A/C, Lost and Found, Transportation, Email: [email protected] Supervising. Servisair-Swissport Chile Website: www.ATSSTL.com Manuel Avalos Prado 1850 Stations: Edmonton, AB (YEG), Moncton, NB (YQM), P O Box # 4 BRAZIL St. John, NB (YSJ), Montreal, QC (YUL), Vancouver, BC (YVR), Winnipeg, MB (YWG), Saskatoon, SK Aeropuerto Internacional A. Merino Benitez Orbital Handling Services (YXE), Calgary, AB (YYC), Charlottetown, PE (YYG), Pudahuel 46 Airline Ground Services Winter 2 Terminal 1 - B Wing - Mezzanine Toronto, ON (YYZ) Santiago de Chile 07141-970 - Guarulhos Services: De-Icing, Passenger, Ramp Handling, Tel: +56 2 799 2126 PO Box 3032 - SP - Brazil Marshalling, Pushback, Fuelling, Loading and Fax: +56 2 601 9525 Tel: +55 11 2445 2740 Unloading, Cabin Cleaning, Cargo Services, GSE Email: [email protected] Fax: +55 11 2445 3019 Maintenance, Baggage Services, Lounge Services, Website: www.swissport.com Email: [email protected] Concierge Services. Services: Load Control and Communications, Website: www.grupoorbital.com.br Aircraft Loading/Unloading, Baggage Sorting, Services: Ramp, Passenger, Security, Technical, Capital Airways Inc. GPU, Push-Back, Water and Toilet Services, Aircraft Cargo and Executive Aviation. 2570 Highway 102, Unit #6 Servicing and Cleaning, Aircraft Line Maintenance Lincoln, New Brunswick and Bonded Store Administration. SATA E3B 9G1 Avenida Silv io de Noronha Tel: +506 446 3588 CHINA 361 Bloco A, 2 Andar , Castelo Fax: +506 446 3589 Email: [email protected] Limited CEP 20021-010 Rio de Janeiro RJ, Brazil Ground Handling Dept. Tel: +55 213 814 9536 Website: www.capitalairways.com Fax: +55 213 814 9569 Services: Heated Hangar Space, Tie-Downs and Room 405 Email: [email protected] Ramp Parking, Fuel, Ground Power Units, Aircraft Capital International Airport Services: Cabin Cleaning, Check-In, Exterior Maintenance, Customs Clearance at Facility, Beijing 100621 Aircraft Washing, Passenger Assistance Unit, Catering, Rental Cars, Hotel Reservations and China (People’s Republic of) Ramp Services, Security, Ticketing, Loading And Flight Planning Services. Tel: +86 10 6459 2994 Unloading, Flight Planning, Boarding, Baggage Fax: +86 10 6456 3518 Handling, Cargo and Mail Handling, Cargo Servisair - Swissport Canada Email: www.airchina.com.cn Transportation, Dangerous/Hazardous Goods Jean Lesage Int’l Airport Website: [email protected] Handling and Customs Service. 505 rue Principal Services: Representation, Administration and Quebec City / Ville de Québec Supervision, Ramp Services Swissport Brazil ltd (Ground handling services) Load Control, Communications and Flight Québec, Canada Operations, Cargo and Mail Services, Support Aeroporto Internacional G2G 0J4 Services, Security de São Paulo/Guarulhos Tel: +1 514 748 2277 Rodovia Hélio Smidt, s/nr Email: [email protected] (CEO Canada) Beijing Aviation Ground Services Terminal de Passageiros 2 Website: www.servisair.com Services: Airport Ticketing Sales Desk, Arrival Beijing Capital International Airport Asa C, Piso Mezanino Hang’anbei Road 07141-970 - Guarulhos - São Paulo / Brasil and Transfer Services, Baggage Services, Check- Tel: +55 11 2445 4407 In Services, Dedicated Passenger Services, Gate Beijing 100621 Fax: +55 11 7853 5499 and Departure Services, Lost and Found Services, China. Email: [email protected] (Senior Vice Special Passenger and VIP Services Load Control Tel: +86 10 6456 0664 President LATAM) and Communications, Station Control, Station Fax: +86 10 6456 6060 Website: www.swissport.com Representation and Supervision, Aircraft Loading/ Email: [email protected] Services: Airport Ticketing Sales, Arrival and Transfer Unloading, De/Anti Icing, GPU, Push-Back, Water Website: Services, Baggage Services, Check-In Services, and Toilet Services and Aircraft Servicing and Services: Baggage Handling, Lounge Services, Dedicated Passenger Services, Gate and Departure Cleaning. Passenger Bussing and Ticketing. Services, Lost and Found Services, Special Passenger and VIP Services Load Control and Communications, BENLOG Airport Handling Services Station Representation and Supervision, Aircraft Rio de Janeiro International Airport Loading/Unloading, Baggage Sorting, GPU, Push- Tel: +55 213 353 2196 Back, Water & Toilet Services Aircraft Servicing and Fax: +55 217 707 2606 Cleaning, Aviation Security, Catering Services Liaise, WFS Email: [email protected] Fuel & Oil Liase and ULD Control. Pierre Elliott Trudeau 2200 Reverchon suite 116 Website: Montreal Services: Loading and Unloading Of Aircraft, Tow BULGARIA QC H9P2S7 Aircraft, Cleaning Aircraft, Operational Flight Canada Dispatcher, Drinking Water Supply and Waste GOLDAIR HANDLING BULGARIA Tel: +1 514 631 1240 Collection Aircraft (QTU) #MWE#SVTTFMT *OTJUVUFPG"JS5SBOTQPSU4PlB  &NBJMFCSJMMJFU!XPSMEXJEFmJHIUDPN 1540, Bulgaria Tel. Website: www.wfs.aero Tel: +359 2 942 4164 Fax: +359 2 942 4145 GROUND SERVICE PROVIDERS

Guangzhou Baiyun International Airport Ground Fax: +357 26 007263 SAS Ground Handling Handling Services Email: [email protected] Box 150 Guangzhou Baiyun International Airport Co., Ltd. Website: www.lgshandling.com Copenhagen Airport Station: Paphos International Airport Investor Relations Services: Ramp Handling, Cargo Handling, 2770 Kastrup "JSQPSU*OUFSOBUJPOBM0GlDF#MEH(VBOH[IPV Passenger Handling, Services Crew Tel: +45 3232 0000 Baiyun Int’l Airport Accommodation & Transfers Email: [email protected] Guangzhou City , GD 510470 Website: www.swissport.com China Swissport Tel: +86 20 3606 3595 / 3606 6999 0GlDF Email: Website: Larnaca International Airport Services: Ground Handling, Passenger Services, P.O.Box 43016 Air-Transport Services, , Larnaca 6650 WFS A/S Aviation Emergency Rescue Services, Aviation Cyprus Copenhagen Screening Services, Aviation Insurance Tel: +357 2400 8781 Kystvejen, 32 Agency, Air Transportation Technology, Fax: +357 2400 8782 2116 Kastrup Aeronautical Information Services and Electrical Email: [email protected] Copenhagen and Mechanical Equipment Maintenance Services. Website: www.swissport.com Services: Baggage Services, Check-In Services, Tel: +45 3246 5020 Fax: +45 3246 5001 Shanghai Eastern Logistics Co. Ltd Dedicated Passenger Services, Gate and Departure Services, Lost and Found Services, Email: [email protected] No. 66, Airport Avenue, Special Passenger And VIP Services, Load Control Website: www.wfs.aero Shanghai Pudong Int’l Airport, and Communications, Station Control, Station Shanghai 201207, Representation And Supervision, Aircraft Loading/ DOMINICAN REPUBLIC P.R.China Unloading, Baggage Sorting, GPU, Push-Back, Tel: +86 21 6885 4395 Water and Toilet Services and Aircraft Servicing Fax: +86 21 6885 4396 and Cleaning. Email: [email protected] Website: www.easternlogistics.cn Airport Locations: IATA: SHA & PVG; ICAO: ZSSS CZECH REPUBLIC Menzies Aviation (Dominic Republic) & ZSPD Airport Prague Deposito #6 Services: Air Cargo & Mail Ground Handler -FUJåU1SBIB BT Terminal de Carga, (Providing Warehousing Services) K Letišti 6/1019, 160 08 Praha 6 Las Americas Internacional Airport, Tel: +420 220 111 888 Santo Domingo, COLOMBIA Fax: +420 2 3535 0922 Dominican Republic Email: [email protected] (CEO) lenka. DESACOL SA Tel: +1 809 549 0001 Ext. 23 [email protected] Fax: +1 809 549 2212 El Dorado Airport Website: www.prg.aero Email: [email protected] Cargo Terminal No 1 Services: Flight Preparation, Baggage Handling, Website: www.menziesaviation.com Bogota Aircraft De-Icing, Loading and Unloading, Mobile Services: Ticketing, Check-In, VIP Lounges, Load Colombia Mechanization Equipment, Toilets and Water and Control, Aircraft Loading and Unloading, Cabin Tel: +57 1 413 9494 Aircraft Fuelling. Cleaning, Toilet and Water Services, Aircraft Fax: +57 1 413 8113 Ground Power and Start-Up, De-Icing, Pushback Email: [email protected] Brno Airport and Towing, Customer Complaints Handling, Website: www.desacol.com.co -FUJåU#SOPBT Independent Call Centres, Airside and Landside Services: Passenger Handling, Ramp Handling, -FUJåU#SOP5VBOZ 5VBOZ Bussing, Secondary Tracing, LZ Storage and Operational Support, Cargo Handling and Cleaning 627 00 Brno Management. Services. Tel: +420 545 521 309 Email: [email protected] Swissport Dominicana S.A COSTA RICA Website: www.brno-airport.cz Aeropuerto Internacional de Las Americas Services: Crew Room, Catering, Ground Transport, La Caleta Aeroservicios AS "JS'VFM )BOHBST "JS5SBGlD$POUSPM Santo Domingo PO Box: 83-4003 Republica Dominicana Alajuela Tel: +1 809 508 2277 Ext. 1226 Costa Rica Fax: +1 809 508 3233 Tel: +506 8347 9652 Email: [email protected] (CEO) Fax: +506 2430 5715 Website: www.swissport.com Email: [email protected] Menzies Aviation (Czech), sro Services: Airport Ticketing Sales Desk, Arrival Website: www.aeroservicios.co.cr The Airport 57/1049 and Transfer Services, Baggage Services, Check- Services: Escort Service for VIP’s and Crew, In Services, Dedicated Passenger Services, Gate Aircraft Ground Guidance and Maintenance, 161 00 and Departure Services, Lost and Found Services, Aircraft Servicing, Hotel and Transportation Praha 6 Special Passenger and VIP Services, Load Control Arrangement, Catering Arrangement, Aircraft Tel: +420 220 114 617 and Communications, Station Control, Station Security Arrangement and Fuel Coordination. Fax: +420 235 360 001 Representation and Supervision. Email: jana.nagy@menziesaviation Website: www.menziesaviation.cz CYPRUS Services: Passenger Handling, Ticket Sales, VIP DUBLIN , Balancing Aircraft, Operating 2Serve Reports, Airport Slots, Loading And Unloading Sky Handling Partner Ltd. Larnaca International Airport, Larnaca Baggage, Cargo And Mail, Cleaning Aircraft, Toilet Horizon House Cyprus and Water Supply, Ground Source Energy and Unit 4 Tel: +357 2484 7445 Aviation Engines Start Running ASU, Aircraft De- Corvallis Park Fax: +357 2464 3055 Icing, Provision Of Accommodation, Negotiating Dublin Airport Email: [email protected] With Suppliers Of Aviation Fuel, Provision Of Tel: +353 1 808 0300 Website: www.2-serve.com Catering Services. Services: Passenger Handling, Ramp Supervision, Fax: +353 1 808 0399 Load Control, Operations & Station Co-Ordination, Website: www.skyhandlingpartner.ie General Representation, Private/Corporate SKYPORT a.s. Services: Check-In, Boarding & Arrivals, Ticket Desk, Handling and Cargo Services Laglerove 1075/4, Baggage Tracing, Ramp Handling, Load Control. Prague 6, 161 00, Abelair Aviation Czech Republic ECUADOR Tel: +420 224 304 111 Larnaca Airport, Fax: +420 224 304 250 Jet Handling FBO 0GlDF/P Email: [email protected] Catalina Aldaz N34-181 y Av. P.O Box 43013 Website: www.skyport.cz &EJlDJP5JUBOJVN** 0lDJOB 6650 LARNACA-CYPRUS Services: Ground and Cargo Handling Services, Quito-Ecuador Tel: +357 2400 8650 IATA Flight Ticket Sales Points. Tel: +593 2 2259 431 / 333 116 Fax: +357 2400 8652 Fax: +593 2 2439 850 Email: [email protected] Email: [email protected] Website: www.abelair.com.cy DENMARK Website: www.jethandling.com 4FSWJDFT0CUBJOJOH0G4MPU"OE5SBGlD$MFBSBODFT  Aviator Denmark A/S 4FSWJDFT-BOEJOH1FSNJUTBOE0WFSmJHIU1FSNJUT  Cargo Control, Aircraft Loading/Unloading/ Vestvej 4 Fuel, Hotel Reservations, Catering, Security and Supervision/Cargo, Fuelling (Third Party), Catering Transportation. (Third Party), Engineering Assistance (Third Party), 2770 Kastrup, Denmark Crew Accommodation and Transport. $POUBDU0MF#SJOLTn"OEFSTFO .BOBHJOH%JSFDUPS Email: [email protected] Swissport Ecuador Website: www.aviator.eu Jose Joaquin de Olmedo Airport LGS Handling Ltd Services: Ramp Services, Passenger and Baggage Guayaquil Larnaca International Airport Handling, Load Control. Flight Operations and Ecuador P.O.Box 43004, Crew Administration, Airport Lounges, Station 16055 6650 Larnaca Supervision, Crew Transportation, Ticketing and Tel: +593 8 6256 978 Tel: +357 26 007267 Lounge. Fax: +593 4 2590 260 Ext. 236

www.ags-airlinegroundservices.com Winter 2014/Spring 2015 Airline Ground Services 47 GROUND SERVICE PROVIDERS

Email: [email protected] National Aviation ESTONIA (Senior Vice President) 110 ElNil Street Tallinn Airport GH Ltd Website: www.swissport.com Dokki, Giza Services: Airport and Ticketing Sales Desk, Arrival Lennujaama 12, & Transfer Services, Baggage Services, Check-In 12311 11101 Tallinn, Estonia Services, Dedicated Passenger Services, Gate Egypt. Tel: +372 605 8733 / 605 8421 and Departure Services, Lost and Found Services, Tel: +2 02 3335 3400 / +2 02 3336 7757 Fax: +372 605 8319 Special Passenger and VIP Services, Load Control Fax: +2 02 3760 3939 Email: [email protected] and Communications, Station Control, Station Email: [email protected] Website: www.groundhandling.ee RepresentationÆ and Supervision, Aircraft Loading/ Website: www.nationalaviationeg.com Head of GSE Procurement: Mr Jarno Mand, Email: Unloading, Baggage Sorting, GPU, Push-Back, Water 4FSWJDFT-BOEJOH1FSNJTTJPO 0WFSmZ1FSNJTTJPO  [email protected] and Toilet Services, Aircraft Servicing and Cleaning. 5SBGlD3JHIUT 7JTBT 3BNQ)BOEMJOH 1BTTFOHFS Services: Ground Handling Services. Handling, Luggage In/Out Dispatching, Aircraft Cleaning, Flight Plans, Weather Reports and EGYPT Communications. EQUATORIAL GUINEA Aero Services Egypt Aviation Handling Service (Guinea Ecuatorial) SA 17 Al Adeeb Aly Adham Street New Star Aviation Services Egypt Menzies Aviation Partner Heliopolis Cairo 6 A Gawad Hosni Street, Mohamed Farid Aeropuerto Int’l de Malabo 11361 Egypt P.O Box 327, 2073 GECOTEL Tel: 20 2 2267 0778 / 20 100 006 3096 Cairo, Egypt Bioko Norte, Malabo Fax: 20 2 2267 0778 Tel: +202 22694117 Fax: +202 22664303 Equatorial Guinea Email: [email protected] Tel: +2 40 33 309 1478 Ext. 1057 Website: www.asegrp.aero Website: www.nsas-aviation.com Email: [email protected] Fax: +2 40 33 309 9338 Services: Global Flight Support, Passenger Website: www1.ahs-group.com Handling, Ramp Supervision, Full Handling Email: [email protected] Services: Passenger handling, Ramp supervision, Services: Aircraft Pushback/Towing, Cabin Cleaning, Arrangement, Fuel Arrangement, In-Flight Service Check-In, De-Icing, Ground Power Supply, Load Control/ Arrangements, Executive Flights Handling, Hotel 3FQSFTFOUBUJPO MBOEJOHQFSNJUT 0WFSmJHIU rights, slot coordination, Hotel reservations and Weight Balance, Loading/Unloading, Passenger Accommodation & Transportation, Third Party Bussing, Ticketing, Toilet and Water Services. Payments, Cargo Handling Arrangements. transportation, Baggage handling, Flight dispatch, 'MJHIUQMBOOJOH *OmJHIUDBUFSJOH 'VFMMJOH  Ticketing, VIP services, Document fraud check, FIJI Egyptian Aviation Services Company EAS Irregularity and emergency operations support, Cairo International Airport, Terminal 1 Ambulance Air Terminal Services Ltd EgyptAir Tower, Floor 6 Cruickshank Road 11776 Spot Air Nadi Airport, Fiji Islands Egypt 1180 Ministers Square, Tel: +679 672 2777 Tel: +20 2 2265 2403 / 2268 8732 Fax: +679 672 0442 Fax: +20 2 2267 0925 / 2266 8777 Block 16, Email: [email protected] (Manager Cargo & Ramp Email: [email protected] Sheraton Heliopolis, Services) Website: www.eas-eg.com Cairo (Egypt address) Website: www.ats.com.fj Services: Complete Ground Handling Services, Tel: +202 2266 8840 Services: Fix Based Operations (FBO), Cargo Mainly Passenger, Load Control and Ramp Fax: +202 2266 7100 Sales, In-Flight Catering, Passenger and Baggage Handling, Representation, Administration &NBJMJOGP!mZTQPUBJSDPN Handling, Cargo and Ramp Services, Engineering & and Supervision, Communications and Flight 8FCTJUFXXXmZTQPUBJSDPN Maintenance, Cabin Services and Background Support. Operations, Catering and Cargo, Lost and Found, Other Locations: 40 Berliner Allee, 30175, Support Services. Hannover (Germany address) 5 Jupiter House, Calleva Park, Aldermaston, FINLAND Reading, Berkshire. (UK address) Egypt Jet Aviation Services: Executive Groups, Incentive Flights, Special Airpro Ltd Airport Rd Groups, International Tourism, Holiday Charter Flights, Lentajantie 1 D, 3rd Floor Airport Area, Heliopolis, Cairo Government Personnel, Military Flights, Material Air Tel: +358 20 708 000 Landmark: Inside Cairo International Airport - Transportation, Cargo Flights. Fax: +358 20 708 2559 Terminal 1 &NBJMKBOOFIBUUVMB!BJSQSPl .BOBHJOH%JSFDUPS 8FCTJUFXXXBJSQSPl Tel: +02 2290 0502 Top Aviation Services: Ground Handling, Security, Airport Services Fax: +02 2291 9599 Building 9 Square number 1153 Email: [email protected] Website: www.eja.com.eg Masaken Sheraton, Aviator Finland 4FSWJDFT0WFSmJHIUBOE-BOEJOH1FSNJTTJPO  Heliopolis 11361 3BIUJLVKB 7"/5""n'JOMBOE Hotel Accommodation, Handling Services, Ramp Cairo Veijo Karosvou, Managing Director Equipment, Handling Assist, Crew and Passenger Egypt Email: [email protected] Cargo Handling, Refuelling, VIP Services, Tourism Tel: +20 2 267 8714 x111 Website: www.aviator.eu Services, Ambulance Flight Services, Loading and Fax: +20 2 267 8711 Services: Representation & Admin, Ramp Services, 0GmPBEJOH)BOEMJOH$BSHP'MJHIUT Email: [email protected] / PAX Services, Support Services, Deicing, Load [email protected] Control, Comms & Op and Ticketing. International Aviation Business Website: www.topaviation.com Services: Representation, Administration and 12 Saraya Elguezira, 2nd Flr Supervision, Passenger Services, Ramp Services, ISS Aviation Oy PO Box 2387 Load Control, Communications and Flight Rahtitie 3 01531 Vantaa Zamalek, Cairo-Egypt Operations, GSE Maintenance, Fuel Suppliers, Finland Tel: +202 2 735 1303 Baggage Handling, Lost and Found, Cargo and Tel: +358 505 735 374 Fax: +202 2 735 1301 Mail Services Support Services, Security, Aircraft &NBJMUPNJWJJUBOFO!JTTl Email: [email protected] Maintenance. 8FCTJUFXXXJTTBWJBUJPOl Website: www.iab-group.aero Stations: HEL, TKU, TMP, KUO, VAA, OUL Services: Permits, Crew & Passengers Handling, Services: Full GH and other Airport Services. Ramp Handling, Catering, Lost and Found, Hotel Tiger Aviation Services (TAS) Accommodation, Transfers, Fuel, Safety & Security Sheraton buildings, Square 1164, bld. 7 Northport Ltd and Maintenance. Cairo Egypt Helsinki-Vantaa Airport 01053 Finnair Link Aero Trading Agency Tel: +2 022 267 5547 Fax: +2 022 267 8220 / 267 5548 Finland 19 Ismail Mohamed St. Email: [email protected] / Tel: +358 9 818 5706 Business Tower Nr.2, [email protected] Fax: +358 9 818 5351 'PVSUImPPS  Website: www.tiger-aviation.net &NBJMTBMFT!OPSUIQPSUl P.O Box 203, Zamalek 11211, Other Locations: Moscow, Paris 8FCTJUFXXXOPSUIQPSUl Cairo, Egypt Services: Representation, Administration and Services: Cabin Cleaning, Check-In, De-Icing, Tel: +202 2735 2025 Supervision, Passenger Services, Ramp Services, Lounge Services, Ramp Services, Ticketing. Fax: +202 2735 9309 Load Control, Communications and Flight Website: www.linkagency.com Operations, Cargo and Mail Services, Support Swissport Finland Email: [email protected] Services, Security, Aircraft Maintenance. Teknikontie 7 Email: [email protected] P.O.Box 37, 01530 Vantaa Services: Passenger Handling, Ramp Supervision, Z-Aviation Services Finland Representation, Landing Permits, Over Flight 17 Mostafa Rafaat St Tel: +358 40 523 2322 / 50 562 6062 Rights, Slot Coordination, Hotel Reservations and Fax: +358 9 773 1086 Transportation, Baggage Handling, Flight Dispatch, Block 1138 Sheraton Heliopolis Email: [email protected] Flight Planning, In-Flight Catering, Fuelling, Website: www.swissport.com Ticketing, VIP Services, Document Fraud Check, Cairo Tel: +20 2 2268 7914 Services: Arrival & Transfer Services, Baggage Irregularity and Emergency Operations Support, Servicers, Check-In Services, Dedicated Ambulance Flights Services, Military Aircraft Fax: +20 2 2268 7908 Email: [email protected] Passenger Services, Gate and Departure Services, Aircraft Line Maintenance, Aircraft Services, Lost & Found Services, Load Control Leasing, Security Services, Cargo Handling, Liaison Website: www.zasair.com Services: Ground Handling, Ramp and Cargo and Communications, Station Control, Station With Tour Operators. Representation and Supervision, Aircraft Loading/ )BOEMJOH -BOEJOHBOE0WFSmJHIU1FSNJUT Unloading, Baggage Sorting, De/Anti Icing, GPU, Push-Back, Water & Toilet Services, Aircraft Servicing and Cleaning.

48 Airline Ground Services Winter 2014/Spring 2015 www.ags-airlinegroundservices.com GROUND SERVICE PROVIDERS

FRANCE Balance, Passenger Handling, Passenger Services, Ramp Services, Representation and Security. AVIAPARTNER SAS Orlytech - Bâtiment 529 France 4, Allée Hélène Boucher Immeuble Altaï AeroGround Flughafen München GmbH F-91325 Wissous Cedex 3PJTTZQ¬MF0VFTUn SVFEF3PNFn#1 P.O. Box 23 175 5 France 95726 Roissy Charles de Gaulle Cedex 85326 Munich Airport Tel: +33 1 74 22 14 93 Tel: +1 48 64 85 85 Germany Email: [email protected] Fax: +1 48 64 85 00 Website: www.aviaprtner.aero Tel: +49 89 9752 1001 / 9752 1004 Email: [email protected] Fax: +49 89 9752 1006 Stations: La Rochelle (LRH), Lille (LIL), Lyon (LYS), Website: www.servair.fr Marseille (MRS), Nantes (NTE), Saint Nazaire Email: [email protected] Services: Airline Catering, Airport Assistance [email protected] (NTE), Nice (NCE), Strasbourg (SXB), Toulouse Services, Cabin Cleaning, Press Handling, Airport (TLS), [email protected] Lounge Management, In-Flight Duty Free Sales, Website: www.munich-airport.de/aeroground Bordeaux (BOD) Airport Services Training, Consulting Services. Services: Flight Supervision: Slot Management, Services: Ramp, Passenger & Cargo Handling, General Flight Plans, Loading Plans, Drawing Up Weight Aviation Services and Infrastructure Services. Estimates and Weather Information Files Swissport France - Service Coordination: Handling Loading And 26-28 rue des voyelles AHS Handling Services Unloading, Transferring and Sorting Baggage, Zone de Fret 4 / Batiment 3520a Airport Plaza, Haus D Passenger and Crew Transportation - Various BP 51441 Roissy en France Ebene 4 Aircraft Operations: Arrival/Departure Guidance, 95944 Roissy CDG CEDEX Airport Terminal 1 Help With Aircraft Placing, Fuelling, Help With FRANCE D-22335 Hamburg Starting (ASU, GPU), Interfacing With The Caterer Tel: +41 22 799 23 00 Tel: +49 40 5075 2093 and The Fueller, Water Supplies, Cabin Cleaning, Fax: +41 22 799 3167 Email: [email protected] (station manager) De-icing (Paris-Orly), Transporting Cargo and Mail Email: [email protected] Website: www.ahs-de.com From Warehouses Website: www.swissport.com Services: Passenger Services, Operations, Ramp Services: Bonded Warehousing, Cargo and Mail Services, Lost & Found IATA Ticketing, VIP Service, Alyzia Handling, Full Export and Import Document Porter Services and CTS Helpdesk. Avenue Charles de Gaulle Handling, ULD Control and Management, Trucking, 95700 Roissy-en-France $BSHP4DSFFOJOH #BDL0GlDF4VQQPSUBOE3FBEZ AirPart France For Carriage Service. Flughafenstraße 100 Tel: +33 1 74 37 75 69 90411 Nürnberg Fax: +33 1 48 62 57 67 Germany Email: [email protected] / generalaviation@alyzia. Tel: +49 911 937 1278 com Email: [email protected] Website: www.alyzia.com Website: www.airpart.de Services: Passengers Services, Baggage Handling, WFS EUROPE Services: Passenger Services, Ramp Services: Load Control & Dispatch, Aircraft Handling, Crew 6, rue du Pavé Zone de Fret 6 Loading and Unloading, Passenger Transport, Crew Handling BP 11546 95709 Roissy CDG Transport, PRM-Special Service, Baggage Handling, FRANCE Freight Transport, Aircraft Cleaning, Water and Argos VIP Private Handling S.r.l. Tel: +33 1 70 76 00 00 Wastewater Service, Push-Out/Towing, Aircraft De- Via Appia Nuova 1605 Fax: +33 1 70 76 00 40 Icing. Cargo Service and General Aviation. 00043 Ciampino Intl Airport Website: www.wfs.aero Tel: +39 06 7934 1396 Services: Cargo, Ramp, Passenger, Baggage Airport Bremen Fax: +39 06 7184 658 Handling Flughafenallee 20, 28199 Bremen Email: [email protected] / [email protected] Airport Locations: Since the company’s founding Germany Website: www.argosvph.com in 1983, WFS has established itself as a leader Tel: +49 421 5595 0 Services: Short Time Permits, Over-Flight, Visas throughout the Aviation Community by providing Fax: +49 421 5595 341 and Customs, Catering, Ground Operations, Crew a broad array of quality and reliable Ground Email: [email protected] Services, Charter Services, Jet Fuel. 4FSWJDFT8'4IBTmPVSJTIFEJOTDPQFBOE Website: www.airport-bremen.de presence and now services over 107 of the world’s major airports. Groupe Europe Handling Aviapartner GmbH Cargo Zone 4 Airport Frankfurt 3, rue du Té CargoCity Süd - Geb. 543 93290 Tremblay-en-France AFS GROUND HANDLING LTD D-60549 Frankfurt Tel: +33 14 816 1722 International Airport, Germany Fax: +33 14 816 1716 Georgia Email: [email protected] Email: [email protected] Tel: +995 322 948161 / 433146 Website: www.aviapartner.aero Website: www.groupe-europe-handling.fr Stations: Düsseldorf (DUS), Hannover (HAJ) Services: Aircraft Washing/Refuelling, Crew Fax: +995 32 2948796 &NBJMPGlDF!BGTHIDPNHF Services: Passenger Handling Services and Ramp Transport, Cabin Cleaning, Baggage Handling. Website: www.afsgh.com.ge Handling Services. Services: Ground Handling, Cargo Handling, Crew & MAP Handling PAX Services, VIP Lounges, Weather and NOTAMS. Cargogate Flughafen München GmbH Aéroport Nice Côte d’Azur P.O. Box 23 18 35 Terminal 1 - 06281 Nice GERMANY 85327 Munich-Airport Sita: NCETRXH Germany Tel: +33 4 93 21 82 65 / 21 82 88 Acciona Airport Services Hamburg GmbH Tel: +49 89 975 92000 Fax: +33 4 93 21 82 08 Hamburg Airport Fax: +49 89 975 92006 &NBJMmPSFODFBVHVTUZOJBL!NBQIBOEMJOHDPN Terminal 1 Email: [email protected] Website: www.map-handling.com Room 4658 / 4659 Website: www.munich-airport.de/cargogate Services: Cargo Activities, Ground Handling Services: Cargo Warehouse and Document Handling Services, Flight Assistance, Aircraft Fuelling, D-22335 Hamburg Catering/Loading Services. GERMANY Tel: +49 040 5075 3562 Celebi Cargo Gmbh Fax: +49 040 5075 3564 Building 579 Paris Vatry Airport Email: [email protected] 60549 Frankfurt am Main, B.P. 80005 Website: www.acciona-airportservices.com Germany Chalons-en-Champagne Services: Passenger Services, Operations and Load Tel: +90 216 666 66 85 51555 France Control, Ramp Services, Cargo, Executive Aviation, Fax: +90 216 630 36 30 Tel: +33 3 26 64 82 25 Ticket Sales, PRM Handling, De-Icing, Air-Bridge Email: [email protected] Fax: +33 3 26 64 82 11 and Off Airport Services. Website: www.celebicargo.de Email: [email protected] (CEO) Services: General cargo handling, Special cargo Website: www.parisvantry.com Aerogate München GmbH handling, Express cargo handling, Warehousing, Services: Ramp, Cargo, Customs, Aircraft Noise Cargo transportation, Truck handling, Door Level, Fire Service, Palletization/Depallaetization, P.O. Box 23 15 33 85324 Munich Airport delivery, Customs services, Weight & volumetric Special Handling, Bondage Storage, X-Ray and Ras checks, Ground handling integration, Ramp Cargo Security Technology. Germany Tel: +49 89 9752 1001 / 9752 1004 services, Passenger services, Security, Operation Fax: +49 89 9752 1006 services, Fuel supplies, ULD Control SATAB Handling Email: [email protected] Aéroport de Bastia Website: www.munich-airport.de/aerogate BP11 Email: [email protected] n-6$$*"/" Services: Ticketing, Operations, Arrival Services, Tel: +33 495 54 54 11 Training, Flight Preparation, DCS Support and Fax: +33 495 54 55 30 Passenger Services. Fraport AG Email: [email protected] Services Worldwide Website: www.satab.aero 60547 Frankfurt am Main Services: Airport Representation, Load Control/Weight Tel: +49 69 6900 Email: [email protected] Website: www.fraport.de www.frankfurt-airport.de

www.ags-airlinegroundservices.com Winter 2014/Spring 2015 Airline Ground Services 49 GROUND SERVICE PROVIDERS

Services: A Complete Range Of Ground Services, Lufthansa Airport Services Dresden GmbH Aviation Handling Services Ghana Ltd Passenger Handling, Ramp Handling, Wilhelmine-Reichard Yakeima Square Flight & Ground Operations, Cargo Services, Ring 1 in Dresden, Klotzsche Dzorwulu Infrastructure Services, Executive Aviation. Phone: +49 711/ 990 88 30 Accra Fax: +49 711/ 990 88 35 Tel: +(0) 302 767 467 Flughafen Düsseldorf Ground Handling GmbH Email: [email protected] Services: Transportation, Distribution, Cargo and P.O. Box 300353 Website: www.airport-services-dresden.com Handling. 40403 Düsseldorf Services: Passenger Services, Aircraft Handling, Germany. Flight Operation, Ramp Services, Business & Æ VIP Charter, Ticketing, Lost And Found, Special GREECE Tel: +49 2 114 215 2002 Fax: +49 2 114 215 2005 Services. Athens Aviation Signature SA Email: [email protected] Athens International Airport Website: www.groundhandling-dus.de LUG - Air Cargo Handling 80079 El. Venizelos Services: Baggage Handling, Ramp Handling, Cargo City Sud, Geb 537 Athens, 19019 Passenger Handling, Operations, Aircraft De-Icing Frankfurt 60549 Tel: +30 210 353 3717 and Special Services. Germany Fax: +30 210 353 2407 Tel: +49 69 69 819 510 &NBJMBUI!TJHOBUVSFmJHIUHS Fax: +49 69 69 811 012 8FCTJUFXXXTJHOBUVSFmJHIUDPN Email: [email protected] Services: Fuelling, Domestic & International Website: www.lug-fra.de Handling for all Aircraft Types, Technical, Handling Stations: Frankfurt (FRA), Munich(MUC) "5$'MJHIU1MBOT 1BSLJOH1FSNJTTJPOTBOE5SBGlD Fraport Ground Services Services: Cargo and Mail Services Rights, Ground Slot Co-Ordination for Commercial, 60547 Frankfurt / Main Cargo - ADHOC or Flight Series, V.I.P. Passenger Germany N*Ice Aircraft Services and Support GmbH Lounge, VIP Passenger & Crew Assistance, VIP Tel: +49 69 690 71101 Passengers Meet & Greet Services, VIP Passenger Frankfurt Airport Center 1 & Crew Services, Handling And Fuelling, Email: [email protected] (Senior Vice President Hugo-Eckener-Ring Ramp and Passenger Services.) Website: www.fraport-groundservicess.com 60549 Frankfurt am Main Goldair Handling Services: Ground Handling: Ramp and Transport Germany Athens International Airport “El. Venizelos” Services, Passenger Services and Cargo Services. Tel: +49 69 690-21596 Fax: +49 69 690-59422 #VJMEJOH TUmPPS  Email: [email protected] 19019 Spata Fraport Cargo Services. Website: www.nice-services.aero Greece Services: Provision and Operation Of Aircraft De- Tel: +30 210 354 3000 Alles geht. Icing Infrastructure, Aircraft De-Icing at Frankfurt Fax: +30 210 354 3750 Airport, Training of De-Icing Personnel and Email: [email protected] Fraport Cargo Services GmbH Consulting on Aircraft De-Icing. Website: www.goldair-handling.com CargoCity South, Bldg. 532 Services: Supervision/Administration/Load 60549 Frankfurt/Main Sky Care Aviation Services GmbH Control, Passenger Handling, Lounge, Baggage Germany Handling (Loading/Unloading/Sorting), Cargo Flughafen Frankfurt HBK 090 and Mail Transportation and Warehouse, Ramp Tel: +49 69 690 70231 60549 Frankfurt/Main Fax: +49 69 690 59162 Handling, Aircraft Services (Cleaning and De-icing) Email: [email protected] Germany and VIP Services. Website: www.fraport-cargo.de Tel: +49 178 759 2273 Fax: +49 615 166 2342 Email: [email protected] Interservice SA GAS – German Aviation Service GmbH Website: www.skycare-fra.com Athens 19400 P.O. Box 980146 Services: Airport Representation, Cabin Cleaning, Greece 51129 Cologne Check-In, Exterior Aircraft Washing, Load Control/ Tel: +30 2130 188 100 Germany Weight Balance, Lounge Services, Representation, Fax: +30 2130 188 105 Phone: +49 2203 955 1550 4MPU$PPSEJOBUJPO 5JDLFUJOHBOE5SBGlD3JHIUT Email: [email protected] Fax: +49 2203 955 1555 Website: www.interservice.gr Website: www.germanaviation.com VG Cargo Services: PAX Handling, Cargo Handling, Email: [email protected] VIP Handling, Ramp Handling, Load Control, Building 860 Hahn Airport Representation and Fuel Supply. Services: Handling Services: Passenger and Crew Germany Transportation, Meet and Greet, Immigration Tel: +49 65 43 50 9898 Assistance, De-Icing, GPU, Lavatory and Water, Fax: +49 65 43 50 9886 Pandair Airline Handling Services SA #BHHBHF)BOEMJOH 'MJHIU#SJFlOHT"OE$VTUPNT Email: [email protected] 379 Syngrou Ave. & Immigration. Catering, Landing Permits and Website: www.vgcargo.de Athens 17564 Airport Slots, FBO and Lounge Facilities. Services: Representation, Administration and Greece Supervision, Cargo And Mail Services, Support Tel: +30 210 942 6809 GlobeGround Berlin GmbH & Co. KG Fax: +30 210 942 8579 Postfach 970263 Services Email: [email protected] 12702 Berlin Website: www.panair.gr Schönefeld Wisag Ground Service Holding Services: General Aviation, Safety and Security, Tel: +49 30 8875 6912 / +49 30 6091 8235 Herriotstraße 3 Training, Passports Screening, Aircraft Guarding, Fax: +49 30 6091 8239 60528 Frankfurt am Main Catering, Baggage Transportation, Cargo, Security Website: www.globeground-berlin.com Germany Audits, Cruise-Flights Security, Safety, Flight Email: [email protected] Tel: +49 69 505044 145 Planning, Weather Charts, Slot Management, Services: We Are Able To Offer A Complete Fax: +49 69 505044 152 Flight Watch, Load Control, Communication, Ground-Handling Service Package. Passenger Website: www.aviation.wisag.de Crew Administration, Catering Services, Fuelling Services, VIP Services, Ramp Services, Flight Services, Facilities and Equipment. Operations, Training & Consulting and Special Services. Skyserve Handling Services SA Athens International Airport Jettainer GmbH Building 23 (Cargo) Am Prime Parc 17 WFS Germany 19019, Spata, Attiki D-65479 Raunheim Cargo City Sud Geb 556 Tel: +30 210 356 4309 / 356 4310 Tel: +49 6142 1770 0 60549 Frankfurt Airport Fax: +30 210 356 4576 Fax: +49 6142 1770 420 Germany Email: [email protected] Email: [email protected] Website: www.skyserv.aero Tel: +49 69 5968 190 Airport Locations: Karpathos (AOK), Athens Website: www.jettainer.com Fax: +49 69 5968 199 Services: ULD Supply Chain and Management (ATH), Alexandroupouli (AXD), Corfu (CFU), Chania Website: www.wfs.aero (CHQ), Kefalonia (EFL), Araxos (GPA), Iraklio Services: Cargo Handling, Ground Handling, (HER), Ioannina (IOA), Ikaria (JIK), Chios (JKH), Losch Airport Service GmbH Baggage, Ramp and Passenger Services. Technical Kalimnos (JKL), Mikonos (JMK), Naxos (JNX), Sitia PO Box 23 02 70 Services. (JSH), Skiathos (JSI), Syros (JSY), Santorini (JTR), 70622 Stuttgart Astipalaia (JTY), Kos (KGS), Kithira (KIT), Kalamata Germany GHANA (KLX), Kasos (KSJ), Kastoria (KSO), Kavala (KVA), Tel: +49 711 990 8830 Kozani (KZI), Kastelorizo (KZS), Leros (LRS), Fax: +49 711 990 8835 Aviance Ghana Limnos (LXS), Mitilini (MJT), Milos (MLO), Preveza Email: [email protected] Kotoka International Airport (PVK), Rhodes (RHO), Thessaloniki (SKG), Samos Website: www.loschairportservice.de Accra, Ghana (SMI), Anhialos (VOL) and Zakinthos (ZTH) Services: Loading and Unloading, Toilet and Water, Tel: +233 302 778 025 Services: Passenger and Aircraft Handling, Baggage Transport, Ground Transport, Aircraft Fax: +233 302 778 024 Executive Aviation Handling, PRM Services, Airport and Crew Operation Support, Start-Up Assistance, Email: [email protected] -PVOHF $BSHP)BOEMJOH "JSQPSU5JDLFU0GlDF Passenger Services, Pre-Flight Support and De- Website: www.avianceghana.com Service, Airside Catering Transportation Service, Icing and Anti-Icing Services. Services: Representation, Administration and Administration and Representation, SLOT Support/ Supervision, Passenger Handling, Cargo Handling, Monitoring and Flight Support Operations 24/7, LSG skychef Cargo Tracker, Ramp Services, Load Control, Aircraft Deep Cleaning Services, Catering And Fuel Website: www.lsgskychefs.com Communications and Flight Operations, Cargo & Arrangements. Mail Services, Support Services & Security

50 Airline Ground Services Winter 2014/Spring 2015 www.ags-airlinegroundservices.com GROUND SERVICE PROVIDERS

Swissport Hellas Sud HONG KONG Malév Ground Handling Ltd. Athens International Airport Hong Kong Airport Services Ltd (HAS) Budapest Liszt Ferenc International Airport Eleftherios Venizelos 4/F, Dragonair House, 11 Tung Fai Road, Hungary Building 12, GR - 19019 Spata Tel: +36 70 669 7612 Tel: +30 210 353 7088 Hong Kong International Airport Fax: +36 1 296 8207 Fax: +30 210 353 7821 Lantau Email: [email protected] Email: [email protected] Hong Kong Website: www.malev.hu/groundhandling Website: www.swissport.com Tel: +852 2928 0100 Services: Aircraft Handling, Passenger Handling, Services: Airport Ticketing Sales Desk, Arrival and Fax: +852 2928 0141 Lounge & VIP Services, De-Icing and Station Transfer Services, Baggage Services, Check-In Email: Management. Services, Dedicated Passenger Services, Gate and Website: www.has.com.hk Departure, Lost and Found, Special Passenger Services: Aircraft Handling, Baggage Services, and VIP, Load Control Communications, Station Cargo Services, Flight Dispatch, Load Control, ICELAND Control, Station Representation and Supervision, Passenger, Services, Service Control, Ticketing and Airport Associates Aircraft Loading/Unloading, Baggage Sorting, Transport Services. P.O.BOX 40 Anti/De-Icing, GPU, Push-Back, Water & Toilet Building 10 - IS-232 Services, Aircraft Servicing and Cleaning, Baggage Jardine Airport Services Limited %FMJWFSZ -PVOHF4FSWJDFT 5SBGlD3JHIUTBOE4MPUT Jardine Air Terminal Services Limited ,FmBWJL*OUM"JSQPSU Management & Support. Iceland 4/F, CNAC House, Tel: +354 420 0700 / 709 12 Tung Fai Road, Fax: +354 420 0717 GRENADA Hong Kong International Airport, Email: [email protected] (Manager Aviation Services of Grenada Ltd Lantau, Ramp Services) [email protected] Hong Kong Website: www.airportassociates.com P.O. Box 1613. Telelephone: +852 2216 2200 Services: Passenger Services, Ramp Services: Grand Anse., St. George’s Fax: +852 2764 9734 Air Starter and Ground Power Units, Baggage Tel: +473 439 0681/2 Email: [email protected] Handling, Catering Handling, Cleaning, De-Icing, Fax: +473 439 0728 Website: www.jasg.com Lavatory Service, Liaison with Fuel Suppliers, Email: [email protected] Services: Passenger Services, Operations Control, Push-Back and Towing, Steps and Air Bridge & Website: www.mbiagrenada.com Cargo Services, Ramp Services Water Service. Cargo Services, Load Control, Services: Passenger Check-In, Cargo & Baggage Airline Customers: http://www.jasg.com/eng/ Executive Aircraft, Catering, Bonded Store and Handling, Ramp Handling and Ground Support customer-airlines.aspx Military Aircraft Services. Equipment. Hong Kong Air Cargo Terminals Limited IGS Ground Services GHANA ' /PSUI0GlDF#MPDL  ,FmBW¥L*OUFSOBUJPOBM"JSQPSU Aviance Ghana SuperTerminal 1, Southern Peninsula, 235, Iceland Hong Kong International Airport Tel: +354 4250 200 / 230 Kotoka International Airport Fax: +354 4250 235 Accra, Ghana Hong Kong, Email: [email protected] Tel: +233 21 77 19 77 China Website: www.igs.is Fax: +233 21 77 80 24 Tel: +852 2753 2333 Services: Ground Handling Services, Fuel, Cargo, Email: [email protected] Fax: +852 2753 2156 Passenger Handling and Aircraft Handling. Website: www.avianceghana.com Email: [email protected] Services: Representation, Administration and Website: www.hactl.com Supervision Ramp Services, Load Control, Services: Cargo Handling, Freighter Ramp INDIA Communications and Flight Operations Cargo and Handling, Documentation Handling and Crew Bird Worldwide Flight Services India Pvt. Ltd., Mail Services, Support Services, Security Transportation. "JSMJOF0GlDF#VJMEJOH SATS HK Ltd Cochin International Airport Nedumbassery GUATEMALA 20 Airport Boulevard 683111 Ernakulam Servicios Aeros Guatemalatecos (SAG) SA 4"54*OmJHIU$BUFSJOH$FOUSF Telwphone: +91 11 2341 8199 16 Calle 7-06, Zona 14., Guatemala City 01014 Singapore 819659 Email: [email protected] Tel: +502 2 362 1062 Tel: +852 2116 8788 Website: www.wfs.aero Fax: +502 2 333 3661 Fax: +852 2116 0292 Email: [email protected] Email: [email protected] Celebi Ground Handling Delhi Website: www.sag.com.gt Website: www.sats.com.sg Room No: 23, Import Building 3 Services: Ramp Services, Passenger Services, Services: Ramp Handling, Baggage Handling And Cargo Terminal Operations, On Line Airship Maintenance, Load Control. Hangar Airship Maintenance, Airship Washing, Indira Gandhi International Airport Cargo Handling, Catering, Fuel, Hotels, Land New Delhi - 110037, INDIA Transportation, Tour Operator. Tel: +91 11 4763 0900 Fax: +91 11 4763 0999 Email: info@[email protected] GUINEA Website: www.celebi.com Worldwide Flight Services - Services: Ground Handling Services and Cargo Asia Pacific & Middle East Warehouse Services Worldwide House 1501A 19 Des Voeux Road Central Cambata Aviation Hong Kong. Delhi International Airport Tel: +852 2801 2900 / 2261 2727 Line Maintenance Block A. Fax: +852 2802 8522 Terminal 2. Astra Aviation &NBJMJOGP!XPSMEXJEFmJHIUDPNIL New Delhi Email: [email protected] 8FCTJUFXXXXPSMEXJEFmJHIUDPNIL 110037 Website: www.astra-aviation.com Services: , Fuelling, Passenger Services Operations, Expo Concierge. India Locations: Cote D’Ivoire Tel: +011 2565 4465 / 5371 / 5696 Services: Aircraft Charter, Aircraft Flight Support Email: [email protected] and Supervision for Executive Aircraft and HUNGARY Website: www.cambataavia.com Ambulance Flights, Aircraft Fuel Supply, Catering Services: Passenger Handling, Ramp Services, and GHA Services Arranged and Permits Applied Celebi Ground Handling Ltd Load Control, Dispatch, Flight Operations, Cargo For, Airport Management and Representation 1185 Budapest Liszt Ferenc International Airport & Freight Services, Warehouse Operations, VIP & For Passenger and Cargo Airlines “Astra Visitor Tel: +36 70 296 0000 GSE Maintenance. Services” That Can Include Hotel Booking, Airport Fax: +36 1 296 5913 Meet & Greet and Private Transport Services, Email: [email protected] Personal Protection Services, Local Tours, Website: www.celebi.hu Global Aviation Services Aviation Company Representation Services, Services: Ground Handling Services, Passenger 6th Floor, N.K.M. International House, Aviation Consultancy, Aviation Safety, Security and Cargo Services. Babubhai M.Chinnai Marg, 178, and Handling Products and Equipment, Aviation Backbay Reclamation, Security Services, Cargo and Passenger GSA Farnair Handling Kft Mumbai - 400 020 Services, Industrial Safety Wear. Liszt Ferenc Airport 56/c Tel: +91 22 6620 5600 H-1185 Budapest Fax: +91 22 2282 9004 HAITI Hungary E-mail: [email protected] Tel: +36 1 296 7008 Website: www.globalaviationindia.com HAT Enterprises SA Fax: +36 1 700 4549 Rue Pavée N. 69 Services: Sales and Marketing, Passenger & Cargo Email: [email protected] Handling, Revenue Accounting, Supervision Port-au-Prince, Haiti Website: www.farnair.com Tel: +2813 0402 Services: Ramp Handling, Aircraft Towing, GPU, at Airports, Interline Negotiations, Arranging Email: [email protected] Crew Transportation, Road Transportation, Dry Inbound and Outbound Tours, Publicity, Foreign Website: www.hatentreprises.com Wash of Aircraft, Internal Cleaning, Hangar Exchange, Leasing and Financing, Software Services: Representation Services, Passenger Storage and Technical Handling. Solutions & Ground Handling. Handling, Ground Handling, Cargo Handling, Baggage Handling, Logistics & Administrative, Warehousing, Human Resources.

www.ags-airlinegroundservices.com Winter 2014/Spring 2015 Airline Ground Services 51 GROUND SERVICE PROVIDERS

National Aviation Services Special Passenger and VIP Services, Load Control Passenger Transportations, Crew and Passenger NAS Aviation Services India Pvt Ltd and Communications, Station Representation and Hotel Reservations. 903-905, A-Wing, Sagar Tech Plaza, Andheri Supervision, Aircraft Loading/Unloading, Baggage Sorting, GPU, Push-back, Water & Toilet Services, Alisud Kurla road, Mumbai 400072 ACU, ASU. Andheri (E) Ciampino Airport India Rome, Tel: 91 022 4070 9999 Sky Handling Partner Tel: +39 06 6595 9514 Website: www.nascorporate.com Horizon House, Unit 4 Fax: +39 06 6569 9516 Services:Æ Representation, Administration and Corballis Park Email: [email protected] Supervision, Passenger Services Dublin Airport Website: www.alisud.com Load Control, Communications and Flight Tel: +353 1 8080 300 Services: Passenger Services, Ramp Services, Load Operations, Security. Fax: +353 1 8080 399 Control and Flight Operations. Email: [email protected] SAJ FLIGHT SERVICES PRIVATE LIMITED Website: www.skyhandlingpartner.ie ATA Italia s.r.l. Services: Baggage Handling, Check-In, Boarding, Lungotevere Aventino, No. 8-A, G.S.T Road, Baggage Tracing, Ticket Desk, Toilet and Water Alandur, Services, Coaching, Crew Bus, Push Back & 5 00153 Roma Chennai - 600 016, Towing, Air Start, De-Icing, Weight & Balance and Italy India Operations. Tel: +39 270 2051/ +39 02 7020 5218 Tel: +91 44 2232 6320 / 21 Fax: +39 270 205 210 / 39 02 7020 5210 Fax: +91 44 2232 6322 Email: [email protected] / operations@ata- Email: [email protected] airport.it / [email protected] Website: www.atahandling.it / www.ata-airport.it.com 8FCTJUFXXXTBKmJHIUDPN Airport Locations: Catania (CTA), Milan Linate (LIN), Milan Malpensa (MXP), Rome Fiumicino INDONESIA WFS (FCO), Venice (VCE) 8 International House Dublin Airport Services: Passenger and Ramp Handling (Excluding JAS Airport Services Dublin Cargo Warehousing and De-Icing) Menara Cardig Tel: +353 18 08 09 05 Jl. Raya Protokol, Email: [email protected] Aviapartner Italy Halim Perdanakusuma Website: www.wfs.aero Viale delle Arti 123, 13650 00054 Fiumicino Indonesia ISREAL Rome Tel: +62 21 8088 3388 Italy Fax: +62 21 8088 5065 Aerohandling Ltd Tel: +39 06 6500 4909 Email: [email protected] Ben Gurion International Airport Arrivals Hall Fax: +39 06 6500 0156 Website: www.ptjas.co.id P.O. Box 177 Email: [email protected] Services: Aircraft Maintenance, Ramp Handling, 70100 Israel Website: www.aviapartner.aero Ramp Services and Passenger Services. Tel: +972 3 975 4011 Airport Locations: Milan - Linate (LIN), Milan - Fax: +972 3 975 4014 Malpensa (MXP), Palermo (PMO), PT Gapura Angkasa Email: [email protected] Rome - Fiumicino (FCO), Turin (TRN), Venice (VCE), (FEVOH%"1&/3"  mPPST Website: www.aerohandling.com Catania (CTA), Bologna (BLQ) Jl. Angkasa, Blok B-12 Kav 8. Kota Baru Bandar Services: Ground Handling Services, Load Control, Services: Full Handling Services, Available to Baggage Sorter, Ramp, Supervisions, Meet and Assist, Handle All Types of Aircrafts, Commercial & Jakarta 10610, Indonesia Roster, Passenger Services, Hostess and Agents, General Aviation Flights Served, Flag Carriers, Tel: +62 21 6545411 Buggy, Private Aviation & Schedule Coordination. Long and Medium Haul Flights, Charters, Etc. Fax: +62 21 6541878 / 6545408 Email: [email protected] Laufer Aviation-GHI Ltd. Marconi Handling Website: www.gapura.co.id P.O. Box 118 Aeroporto G Marconi di Bolognia Stations: Our Major : CGK, DPS Ben-Gurion International Airport 70100 Via Triumvirato 84 - 40132 Branches: SUB, KNO, UPG, BPN and all over Israel Bologna Indonesia Tel: +972 3 975 1300 Tel: +39 051 6479 650 Services: Full Handling ( Ramp & Passenger Email: [email protected] Fax: +39 051 6479 103 Services), Cargo & Warehousing, Aviation Security Website: www.lauferghi.com Email: [email protected] Services: Airline Representation, Passenger Website: www.marconihandling.it Handling, Baggage Services, Load Control, Communications, Flight Operations, Maintenance SAGAT Handling SpA IranAir Support, Ramp Supervision and Coordination, Torino Airport Iranair H.Q Assistance with Landing Permits, Ramp Services, Strada San Maurizio, 12 Mehrabad Airport VIP Transportation for Crew and Passengers, Helicopter Services, Crew Accommodation at $BTFMMF5TF 50 n*UBMJB P.O.Box 13185-775 Tel: +39 011 5676 256 Tel: +98 21 4662 4528 / +98 21 4662 4500 Leading Luxury Hotels Security Services, Full Gourmet Catering Services, Aircraft Cleaning. Email: [email protected] Fax: +98 21 4662 8447 / +98 21 4662 8444 Website: www.sagathandling.it Email: [email protected] / [email protected] Services: Passenger Services, Aircraft Handling, Website: www.iranair.com QAS Quality Airport Services Ltd Cargo and Mail, Vehicle and Equipment. Services: Passenger Handling, Cargo Services, P.O.Box 136 Ben Gurion Airport Ramp Control, Load Control, Contract Unit, Safety 70100 Israel SEA Handling and Quality, Work Scope and Contractual Parties. Tel: 0972 3975 1333 Fax: 0972 3975 1332 100% subsidiary of SEA Group Safiran Airport Services Email: [email protected] 21010 Aeroporto Milano Malpensa 2 Valie Asr Ave., 36 Esfandyar Blvd Website: www.qasisrael.co.il Italy , Iran-1968653953 Services: Passenger Services, Aircraft Servicing, (100% subsidiary of SEA Group) Tel: +98 21 88 650 643 / +98 21 88 650 638 Operations, Ramp Handling and Cargo Services. Tel: +39 02 7486 3503 Fax: +98 21 88 650 626 Fax: +39 02 7486 3080 &NBJMPQT!TBlSBOBTDPNSPIBN!TBlSBOBTDPN ITALY Website: www.seamilano.eu 8FCTJUFXXXTBlSBOBTDPN Email: [email protected] Services: Aircraft Ramp Handling, Passenger Aerdorica SpA Services: Ramp Handling, Passenger Check-in, Services, Cargo Ramp & W/H Services, Additional Ancona Falconara Airport Boarding & Disembarking of Passengers, Luggage Aircraft Security, Customs and Immigration & Cargo, Aircraft Balancing, Luggage Distribution Piazzale Sordoni & Reconciliation. Clearance, Crew Visa Assistance, Hotel and 60015 Falconara M.ma Ancona Local Transportation to and from the Airport, Italy Ground Ambulance When Required, Catering Tel: +39 071 282 7242 Arrangements & Flight Plans. Fax: +39 071 282 7508 Email: [email protected] IRELAND Website: www.ancona-airprot.com Services: Passenger Handling, Refuelling and WFS c/o SFS Italy Servisair/Swissport Ireland Representation. CP 65 Malpensa Airport, Room 18 Cargo City, Terminal 1 Airlines Representative Europe Tower E 3rd Floor” 21010 Dublin Airport, Dublin Via Napoli, 15 Malpensa Ireland Ciampino Roma Tel: +39 02 74 86 76 33 Tel: +353 1 812 5767 Italy Email: [email protected] Fax: +353 1 844 4839 Tel: +39 06 796 4609 / 095 2279 801 Email: [email protected] Fax: +39 095 2279 802 (station manager) Email: [email protected] / Website: www.swissport.com [email protected] Services: Airport Ticketing Sales Desk, Arrival Website: www.aregroup.com and Transfer Services, Baggage Services, Check- Services: Ground Support Services, Dedicated in Services, Dedicated Passenger Services, Gate Agents, Management of Handling, Parking & PPR and Departure Services, Lost and Found Services, Requests, Catering Arrangements, Crew and

52 Airline Ground Services Winter 2014/Spring 2015 www.ags-airlinegroundservices.com GROUND SERVICE PROVIDERS

IVORY COAST Kenya Aerotech Ltd Swissport Jomo Kenyatta International Airport Room 301 Cargo Terminal B P.O. Box 19222-00501 Incheon International Airport 2165-160 Nairobi Woonseo-dong, Jung-gu Kenya Incheon, Korea 400-717 Tel: +254 722 279168 Tel: +82 32 744 1600 Fax: +254 20 827131 / 30 / 35 Fax: +82 32 744 1614 Email: [email protected] Email: [email protected] Astra Aviation Website: www.kenya-aerotech.com Website: www.swissport.com Services: Pushback & Towing Services, Services: Airport Ticketing Sales Desk, Arrival Felix Houphouet Boigny International Cleaning, Fresh Water Supply, Lavatory Services and Transfer Services, Baggage Services, Check- Abidjan in Services, Dedicated Passenger Services, Gate Email: [email protected] NAS Airport Services and Departure Services, Lost and Found Services, Website: www.astra-aviation.com Special Passenger and VIP Services, Load Control Services: Aircraft Charter, Aircraft Flight Support 10#PYn and Communications, Station Representation and and Supervision for Executive Aircraft and Nairobi, Kenya Supervision, Aircraft Loading/Unloading, Baggage Ambulance Flights, Aircraft Fuel Supply, Catering Tel: +254 20 697 2000 Sorting, GPU, Push-back, Water & Toilet Services, and GHA Services Arranged and Permits applied Fax: +254 20 822 323 ACU, ASU. for, Airport Management and Representation Website: www.nascat.com For Passenger and Cargo Airlines “Astra Visitor Email: [email protected] Services” that can include Hotel Booking, Airport KUWAIT Meet and Greet & Private Transport Services, Swissport Kenya Airside Ltd Kuwait Aviation Services Personal Protection Services, Local Tours, Jomo Kenyatta International Airport Aviation Company Representation Services, Kuwait International Airport Aviation Consultancy, Aviation Safety, Security Swissport Cargo Complex P.O. Box: 24417 Safat, Zip Code: 13105 and Handling Products and Equipment, Aviation P.O. Box 19177, 00501 Embakasi Kuwait Security Services, Cargo and Passenger GSA Nairobi, Kenya Tel: +965 2434 5555 / +965 2434 6666 Services, Industrial Safety Wear. Tel: +254 20 2770 450/451 Fax: +965 2431 5632 / +965 2471 7636 Mobile: +254 728 804 088 Email: [email protected] Fax: +254 20 2770 459 Website: www.kasco.com.kw Email: [email protected] Services: Ground Handling, Transportation, AJAS LIMITED Website: www.swissport.com Luggage, Passenger Services, Engineering Services: Airport Ticketing Sales Desk, Arrival Equipment. 23 Dominica Drive, and Transfer Services, Baggage Services, Check- Kingston 5 In Services, Dedicated Passenger Services, Gate Jamaica and Departure Services, Lost and Found Services, National Aviation Services Tel: +1 876 952 5530/3 Special Passenger and VIP Services, Load Control P.O. Box 301, Farwaniya Fax: +1 876 952 1497 and Communications, Station Representation & 81014 Kuwait Website: www.ajasja.com Supervision, Aircraft Loading/Unloading, Baggage Tel: +965 1 842 842 Email: [email protected] (Ramp/Operations Sorting, GPU, Push-Back, Water & Toilet Services, Fax: +965 2 434 9161 Manager) ACU, ASU. Email: [email protected] Airport Locations: Norman Manley International. Website: www.nascorporate.com Airport Contact: Bevon Barnett Services: Ramp Services, Passenger Services, Services: Station Management & Administration, Transglobal Cargo Centre Limited Cargo Management, Engineering, Travel Solutions, Passenger Services, Aircraft Servicing and Ramp Transglobal Towers Meet and Assist, Lounge Management, Aviation Handling, Passenger Handling, Cargo & Mail JKIA Freight Terminals Training Centre, Aviation Security, Airport Handling, ULD Control, G.S.E Rental. P.O. Box 11364, Nairobi 00400 Technologies, VIP Terminals & FBO. Kenya Tel: +254 20 827 084 JAPAN Fax: +254 20 827 128 CKTS Co. Ltd Email: [email protected] Aeropass 9F,KAB Rinku Bldg Website: www.transglobal.co.ke 1 Tehnikas Str., Riga Airport 3-7 Rinku-orai Minamai Services: AWB Check And Data Capture, Back LV-1053, Riga 0GlDF4VQQPSU $BSHP.BJM)BOEMJOH $BSHP Izumisano City, Osaka 598-0047 Screening, Cold Storage: Freezing, Cool, Ambient, Latvia Japan Customs Clearance, Courier Handling, Full Export Tel: +371 67 207 126 Tel: +81 72 456 5051 and Import Document Handling, Planning & Mobile: +371 26 316 746 Fax: +81 72 456 5056 Disposition Ready for Carriage Service, Trucking, Email: [email protected] Email: [email protected] Valuable Cargo Handling. Website: www.aeropass.lv Website: www.ckts.co.jp Services: Assistance to Obtain Landing Permit, Services: Passenger Handling, Baggage Handling, Flight Supervision, Ground Services at Passenger Cargo, Mail, Warehousing, Ramp Handling, Load Tradewinds Aviation Services Ltd Terminal and Ramp, VIP Service, Aviation Fuel Control, Aircraft Loading & Unloading, Aircraft )FBE0GlDF $BSHP7JMMBHF  Supply, De/Anti-Icing, Catering Arrangements, Dispatch, Marshalling Pushing Back & Towing, Freight Link Road, Mechanized Freight Terminal, Cargo Handling at Warehouse and Airport Customs Aircraft Cleaning & Aircraft Maintenance. 2nd Floor, P.O. Box 42474, Formalities, Hotel Accommodation and Transfer. Nairobi GPO 00100, Japan Airport Service Co., Ltd Kenya LEBANON 154-4 Komae, Furugome Tel: +254 20 822 805/6 / 8071594 Fax: +254 20 822803 Gulf Pearl Aviation Narita 282-0004, Chiba Email: [email protected] Triploli International Airport Japan Website: www.tradewindskenya.com Tel: +81 476 32 5881 P.O. Box 774, Tripoli Fax: +81 476 32 5894 Tel: +218 22 634491 Email: [email protected] Fax: +218 634493 Website: www.jasco-ghs.co.jp KOREA Email: [email protected] Services: Passenger Services, Ramp Services, Website: www.gulfpearl.net Cargo and Mail Services AAS Airport Services Services: Representation, Administration and 1373 Gonghangdong Supervision, Passenger Services, Ramp Services, Load Control, Communications and Flight Gangsagu, Seoul, 157-240 Operations, Support Services. JORDAN South Korea Aviation Handling Services (Jordan) Ltd Tel: +82 2 2669 8550 MEAG ( Ground Handling) Queen Alia International Airport Cargo Centre / Fax: +82 2 2669 8585 Airport Custom Email: [email protected] #FJSVU3BlD)BSJSJ*OUFSOBUJPOBM"JSQPSU Website: www.aasairport.com P.O.Box 11-3133, Beirut Queen Alia Airport St E867, Amman 11814 Services: Ground, Cargo & Fuelling Services, Ramp Lebanon Jordan Handling Services, Aircraft Marshalling, Pushback/ Tel: +961 1622 555 Tel: +962 6 445 2480 Towing, Baggage and Cargo Loading/Unloading, Fax: +961 1623 701 Fax: +962 6 445 2008 Anti/De-Icing, Remote Boarding Support, GPU/ACU Email: [email protected] / [email protected] Email: [email protected] Support, Fuelling and De-Fuelling, Cargo Handling, Website: www.meag.com.lb Website: www.ahs.com Cargo Warehousing, Special Cargo and Aircraft Services: Passenger and Baggage Services, Freight Services: PAX Handling, VIP Handling, Ramp Maintenance. and Postal Services, Ramp Services, FBO Services, Handling, Fuel Supply, Load Control, Representation, Special Care Services, Lounges, VIP Services, GSE Security, Corporate Flight Support. Korea Airport Services Maintenance 281 Gonghang-dong KENYA Kangseo-gu LIBYA Africa Flight Services - Jomo Kenyatta Intl Airport Seoul Republic Of Korea Sharooq Handling & Ground Services AFS Centre - Cargo Road - Freight Terminal P.O. Box 274 P.O.Box 661-00521 Tel: +82 2 660 3114 Fax: +82 2 660 6666 Tripoli Embakasi Website: www.kas.co.kr Libyan Arab Jamahiriya Nairobi Services: Ramp Services, Snow Removal, Cabin Tel: +218 21 340 6966 Tel: +254 202 929 000 Cleaning, Toilet & Water Services. Fax: +218 21 340 6966 Email: [email protected] Email: [email protected] Website: www.shorooqhandling.com www.ags-airlinegroundservices.com Winter 2014/Spring 2015 Airline Ground Services 53 GROUND SERVICE PROVIDERS

Ramp Operation: Salem Ben Othman Passenger Transfer, Boarding Control, VIP/ GlobeGround Malta (GGM) Services: Representation at Station, Seat CIP Meet and Assist, Aircraft Handling, Push Malta Interantional Airport Assignment, Handicapped & Unaccompanied #BDL -PBEJOH0GmPBEJOH 'SFTI8BUFS4VQQMZ  P.O. Box 11, Gudja Minors Assistance, Excess Baggage Collection, Lavatory Servicing, Ground Power Unit, Aircraft Tel: 236 964 20 Handling of Delay Incidents. Protection of Interior/Exterior Cleaning, Cargo and Mail Pickup/ Fax: 212 50113 Passengers In Hotels, Handling of Crew and Delivery, Marshalling, Crew/Passenger Transport, Email: [email protected] Passengers in case of Technical Problems, 'MJHIU$SFX#SJFlOH 8FJHIU#BMBODF 3BNQ Services: Passenger Services, Aircraft Handling Baggage Handling & Tracing, Lost And Found Agent, Flight Plan Filing, Flight Dispatch, Fuel and Cargo Handling. Facilities, Load Control, Flight Operations Coordination, Centralised Duty Manager, Crew andÆ Dispatch, Flight Planning, Cleaning of Administration. Aircraft Interior, Irregularity and Emergency MAURITIUS Operations Support, Warehousing and Document Handling, Aircraft Servicing and Cleaning, Crew Malaysia Airline Transportation Assistance & Accommodation and Support Facilities Building, MAS Campus Fuel Supply, Supply Weather Forecast. Kuala Lumpur International Airport (KLIA) Sepang 64000, Selangor Darul Ehsan Malaysia Baltic Ground Services UAB Tel: +60 3 8777 9513 Fax: +60 3 8777 2738 3PEOJPTLFMJBT -5 Email: [email protected] Astra Aviation Vilnius International Airport Website: www.malaysia-airlines.com Sir Seewoosagur Ramgoolam International Vilnius, Lithuania Services: Representation, Administration and Airport Tel: +370 5 252 55 92 Supervision, Passenger Services, Ramp Services, Mauritius Fax: +370 5 252 50 07 Load Control, Communications and Flight Email: [email protected] Email: [email protected] Operations, Cargo and Mail Services, Support Website: www.astra-aviation.com Website: www.bgservices.lt Services, Security, Aircraft Maintenance. Services: Aircraft Charter, Aircraft Flight Support Services: Ticketing, Check-In, Primary & Secondary and Supervision for Executive Aircraft and Baggage Tracing, Load Control, Senai Airport Terminal Services Snd Bhd Aircraft Loading and Unloading, Cabin Cleaning, Ambulance Flights, Aircraft Fuel Supply, Catering Exterior Cleaning, Toilet and Water Services, Senai International Airport, and GHA Services Arranged and Permits applied Aircraft Ground Power. 81250 Johor Bahru, Johor Darul Ta’zim for, Airport Management and Representation Malaysia For Passenger and Cargo Airlines “Astra Visitor Tel: +607 599 4500 Services” that can include Hotel Booking, Airport LUXEMBOURG Fax: +607 599 6624 Meet and Greet & Private Transport Services, Personal Protection Services, Local Tours, S.A. Email: [email protected] Website: www.senaiairport.com Aviation Company Representation Services, LuxairCARGO Services: Passenger Services, Ramp Services, Aviation Consultancy, Aviation Safety, Security LuxairServices Supervising Aircraft Loadings, Loading and and Handling Products and Equipment, Aviation Luxembourg Airport L-2987 0GmPBEJOH (4&&RVJQNFOU #BHHBHF)BOEMJOH  Security Services, Cargo and Passenger GSA Luxembourg Towing Cargo To & From Warehouse, Pushback Services, Industrial Safety Wear. Tel: +352 2456 6060 / 2456 6001 / 2456 4238 Servicing Activities, Flight Operations and Handling Pax Aircraft: +352 2456 5009 Aerobridge Operations. Equity Aviation (Indian Ocean) Ltd/Ground2Air Fax: Handling Cargo Aircraft: +352 2456 6102 2nd Floor Passenger Terminal Building Handling Pax Aircraft: +352 2456 5021 Transmile Aviation Sdn Bhd SSR International Airport Plaine Magnien Email: [email protected] / Kuala Lumpur, Subang, Malaysia Mauritius [email protected] Tel: +230 603 5900 Website: www.luxaircargo.lu / www.luxairservices.lu Cargo Complex, Sultan Abdul Aziz Shah Airport 47200 Subang, Selangor Darul Ehsan Fax: +230 603 5901 Services: Full Cargo Handling Services (Ramp, Email: [email protected] Warehouse, RFS and Documentation) Full MALAYSIA Website: www.ground2air.mu Passenger Handling Services, Accommodation, Tel: +60 3 7884 9898 Services: Ramp Handling, Cargo Logistics, Fuel Supply, Weather Forecast. Fax: +60 3 7884 9899 Passenger Service, VIP Services, Aircraft Washing, Email: [email protected] Sky Wrap, Line Maintenance, Crew Transportation Website: www.transmile.com and Ticket Sales. MACAO 4FSWJDFT$BCJO$MFBOJOH*OmJHIU$BUFSJOH 3BNQ Services and Passenger Handling. MEXICO MALDIVES Aero Charter de Mexico SA de CV Albatross International Pvt Ltd Boulevard Aeropuerto No. 81 Menzies Macau Airport Services Ltd. Col Federal, Mexica 15700 Tel: +853 2886 1123 81 No Shop Fax: +853 2886 1135 Majeedhee Magu Mexico Email: [email protected] / Tel: +52 554 777 7700 Male’, Maldives Fax: +52 554 777 3341 [email protected] Postal code: 20160 Website: www.menziesaviation.com.mo Email: [email protected] Tel: +(960) 331 3012 Website: www.aerocharter.com.mx Services: Aircraft Loading/Unloading Pushback, Email: [email protected] Cabin Cleaning, Baggage Handling, Lavatory and Services: Aircraft Pushback, Aircraft Steps, Website: www.albatross.com.mv Airport Representation, Airport Terminal Facilities, Water Service, GPU, Air Start, Air-Conditioning, Services: Over Flight Permits, Obtaining Landing Transfer Baggage Handling, Passenger Bussing, Baggage Handling, Boarding, Cabin Cleaning, Permits, Handling Services, Ground Handling, Charter Flight Handling, Check-In, Crew Transport, Freighter Loading and Unloading, Livestock Supervision, VIP, Ticketing, Escort, Military Charters, Crew Transportation. Flight Dispatch, Flight Planning, Ground Power Clearance, Refuelling, Security, Flight Plans, Supply, Landing Permits, Line Maintenance, Load Weather, Ambulance, Hotel Accommodations, Visa Control/Weight, Over-Flight Rights, Passenger MALAWI Arrangements, Private Flight Handling, Baggage Assistance Unit, Passenger Bussing, Passenger Handling, Ground Transportation, Catering, Handling and Passenger Services. Lilongwe Handling Company Ltd Aircraft Charters and Flight Dispatching. Kamuzu International Airport Avion Representaciones y Servicios (ARS) PO Box 89, Liliongwe Get Into Maldives Pvt Ltd Boulevard Francisco Medina Ascencio 4172 Malawi H. Thuniya Building, Tel: +265 177 3680 Altos 2-5, Puerto Vallarta UImPPS #PEVUIBLVSVGBBOV.BHV  Jalisco Fax: +265 177 0418 Male’, 20066 Email: [email protected] Mexico Maldives Tel: +52 322 0167 Website: www.airmalawi.com Tel: +960 330 7664 Services: Passenger Check-In, Load Control, Fax: +52 322 221 0158 Fax: +960 330 6845 Email: [email protected] Aircraft Complete Turn-Round Handling, Ramp Email: [email protected] Handling, Cargo Loading and Off- Loading. Website: www.arsmex.com Website: www.getintomaldives.com Services: Passenger Handling Services, PAX Services: Ground Handling, Travel and Maritime. Handling, VIP Handling, Ramp Handling, Load MALAYSIA Control and Representation. KL Airport Services Sdn Bhd MALTA Jalan KLIA S6, AEROMEXICO - Aerovias de Mexico Globe Aviation (GA) Reforma 445 / COL. Southern Support Zone, Malta International Airport KL International Airport, CUAUHTEMOC Luqa, LQA 3000 Mexico 6500 64000 Selangor Malta, Europe Malaysia Tel: +356 7943 1455 / +356 2369 6421 Mexico D.F. Tel: +6 03 8778 8000 Fax: +356 2369 6422 Mexico Fax: +6 03 8778 8007 Email: [email protected] Tel: +52 5 762 96 77 Email: [email protected] Website: www.ga-malta.com Fax: +52 5 133 5057 Website: www.klas.com.my Services: Flight Operations, Aircraft Fuelling, Email: [email protected] Stations: Kuala Lumpur (KUL), Penang (PEN), Kota Hotel Accommodation, Visa Procurement, Flight Services: Representation, Administration and Kinabalu (BKI), Kuching (KCH), Langkawi (LGK) Catering, VIP Service, Flight Planning, Weather/ Supervision, Passenger Services, Ramp Services, Services: Passenger and Baggage Check-In, MET, Cargo Handling and Ancillary Services. Load Control, Communications and Flight Flight Editing, Special Passenger, Ticketing, Seat Operations, Support Services. Control. Baggage Tracing And Management,

54 Airline Ground Services Winter 2014/Spring 2015 www.ags-airlinegroundservices.com GROUND SERVICE PROVIDERS

Groundforce Morocco International Airport of Cancun Tel: +212 52 882 1936 Carr. Cancún-Chetumalkm.-22, Fax: +212 52 882 1939 C.P.77565. Email: [email protected] Website: www.asemorocco.aero Menzies Aviation () CANCÚN Services: Aircraft Steps, Airport Representation, Tel: +52 998 886 1133/35 Baggage Handling, Boarding, Cabin Cleaning, Postbus 75625 Email: [email protected] Charter Flight Handling, Check-In, Crew Transport, Schiphol Airport, Website: www.groundforce.aero %PDVNFOUBUJPO7FSJlDBUJPO (SPVOE1PXFS4VQQMZ  Amsterdam, Services: Passenger, Ramp, Loading/Unloading, In-Flight Catering, Landing Permits, Load Control/ 1118 ZR, Taxing of Luggage, Security Procedures, GPU, Weight Balance, Loading/Unloading, Over-Flight Netherlands Towing and Pushing Back Of Aircraft, Load Control Rights, Passenger Assistance Unit, Passenger Tel: +31 20 4057 502 and Communication, Security, Cleaning and Ramp Bussing, Passenger Handling, Passenger Handling, Fax: +31 20 405 7828 Equipment. Ramp Services, Refuelling and Representation. Mobile: +31 62157 8117 Email: [email protected] Website: www.menziesaviation.com Casablanca Airport, Morocco Services: Ticketing, Check-In, VIP Lounges, Load Control, Aircraft Loading and Unloading, Cabin Aeroport de Casa-anfa Cleaning, Toilet and Water Services, Aircraft Menzies Aviation Mexico Casablanca, Morocco Ground Power and Start-Up, De-Icing, Pushback & Tel: +212 22 53 9015 Towing, Customer Complaints, Independent Call Mexico City, 15510 Fax: +212 2 53 9301 Mexico Centres, Airside and Landside Bussing, Secondary Email: [email protected] Tracing and LZ Storage & Management. Tel: +52 55 5785 2684 Website: www.royalairmaroc.com Fax: +52 5785 2772 Services: Passenger, Cargo, Ramp and Corporate/ Mobile: +521 554 354 9940 FBO Flight Support Services. Servisair/Swissport Netherland Email: juancarlos.maldonado@menziesaviation. Havenmeesterweg 21 com 1118 CB Website: www.menziesaviation.com MOZAMBIQUE Services: Ground Handling and Cargo Handling. Schiphol Airport Netherlands 1118 CB SEAT - Servicios de Apoyo en Tierra Tel: +31 20 7952 400 Boulevard Puerto Aereo 354 Fax: +31 20 316 3733 Col Moctezuma, C.P. 15500 Email: [email protected] Mexico D.F. 15500 Website: www.swissport.com Mexico Services: Airport Ticketing Sales Desk, Arrival Tel: +52 (55) 50620 300 Astra Aviation and Transfer Services, Baggage Services, Check- Fax: +52 (55) 5063 6209 Maputo International Airport in Services, Dedicated Passenger Services, Gate Email: [email protected] / [email protected] Mozambique and Departure Services, Lost and Found Services, Website: www.seat.com.mx Email: [email protected] Special Passenger and VIP Services, Load Control Services: Passenger, Ramp, Flight Dispatch, Website: www.astra-aviation.com and Communications, Station Representation and Security, Aircraft Maintenance, Load Control, Services: Aircraft Charter, Aircraft Flight Support Supervision, Aircraft Loading/Unloading, Baggage Security, Ground Support Equipment Maintenance, and Supervision for Executive Aircraft and Sorting, GPU, Push-back, Water & Toilet Services, Executive Aviation. Ambulance Flights, Aircraft Fuel Supply, Catering ACU, ASU and GHA Services Arranged and Permits applied Swissport de Mexico SA de CV for, Airport Management and Representation Aeropuerto Internacional de Cancun For Passenger and Cargo Airlines “Astra Visitor Carretera Cancun - Chetumal Services” that can include Hotel Booking, Airport KM 22 Lotes 06 Y 07 Meet and Greet & Private Transport Services, Zona Federal, CP 77565 Personal Protection Services, Local Tours, WFS Holland Aviation Company Representation Services, Freight Station n9 Tel: +52 99 8886 0764/65/66 Aviation Consultancy, Aviation Safety, Security Fax: +52 99 8886 0767 Anchoragelaan 38 and Handling Products and Equipment, Aviation Amsterdam Airport Mobile: +52 99 8845 2875 Security Services, Cargo and Passenger GSA Email: [email protected] Services, Industrial Safety Wear. 1118 LD Website: www.swissport.com Schiphol South east Services: Airport Ticketing Sales Desk, Arrival Tel: +31 20 655 4243 and Transfer Services, Baggage Services, Check- NETHERLANDS Email: [email protected] In Services, Dedicated Passenger Services, Gate and Departure Services, Lost & Found Services, Aviapartner Handling – The Netherlands Special Passenger & VIP Services, Load Control Pelikaanweg 1 NEW ZEALAND and Communications, Station Representation and NL-1118 DT Schiphol Air Menzies International Supervision, Aircraft Loading/Unloading, Baggage The Netherlands 23 Tom Pearce Drive Sorting, GPU, Push-Back, Water & Toilet Services, Tel: +31 20 603 2222 ACU, ASU. Email: [email protected] Auckland Airport Website: www.aviapartner.aero Auckland Stations: Amsterdam (AMS), Rotterdam (RTM) New Zealand MOLDOVA Services: Passenger Services, Reservation & Tel: +64 9 256 4242 Aeroport Handling SA Ticketing, Check-In Services and Departure Control Fax: +64 9 275 3179 Dacia 80/3, Chisianu Systems, Arrival and Departure Services, Boarding Email: [email protected] Republic of Moldova Assistance, Special Assistance, Baggage Services, Website: www.airmenzies.com 3BNQ4FSWJDF 5SBGlD0QFSBUJPOT -PBEJOHBOE Services: Aircraft Pushback and Towing, Cabin MD-2026 Unloading, Pushback And Towing, De-Icing, Freight Cleaning, Check-In, De-Icing, Ground Power Supply, Tel: +373 (22) 525 999 and Baggage Transfer, Ground Power, Air-Start, Load Control-Weight Balance, Loading/Unloading, Fax: +373 (22) 525 114 Loading of Catering, Headset, Marshalling, Toilet Passenger Bussing, Ticketing, Toilet and Water &NBJMPGlDF!IBOEMJOHNEPQT!IBOEMJOHNE & Water, Passenger Ground Transportation, Crew Services. Website: www.handling.md 5SBOTQPSU $SFX#SJFlOH -PBEBOE-PBE4IFFU  Services: Ground Handling Services, Passenger Ground to Air Communication & Flight Supervision. Check-In, Security Checks and Load Control. Sky Care International Limited Sky Care Corporate Terminal, Moldavian Airlines Ground Handling Department KLM Jet Centre Walsh Bros Place, Chisinau Airport, MD-2026 1st Floor PO Box 7700/SPLWH PO Box 73-151, Hotel Airport, Chisinau 1117 ZL Schiphol Auckland International Airport, The Netherlands 2150, NZ Moldova Tel: +31 (20) 649 3299 Tel: +373 2 252 9356 New Zealand Fax: +31 (20) 648 8180 Tel: +64 9 256 1215 Fax: +373 2 252 5064 Email: [email protected] Email: [email protected] Fax: +64 9 256 2101 Website: www.jetcentre.nl Email: [email protected] Website: www.mdv.md Services: Crew & Passenger Transportation, Handling Services: Baggage Handling, Cabin Cleaning, Website: www.skycare.co.nz of Customs, Full Weather Brief, Fuel Company, VIP Airport Locations: Auckland, Wellington, Check-In, Crew Transport, De-Icing, Exterior Caterer Liaison, Flight Plan Assistance, Airway Slots, Aircraft Washing, Load Control/Weight Balance, Queenstown VIP Services, Transportations, Toilet Services and Services: Airline Ground Handling, FBO, Corporate Loading/Unloading, Passenger Assistance Unit, Ground Power Unit. Passenger Handling, Ramp Services, Refuelling, Ground Handling, Catering, Fuel, Transport, Over Representation, Toilet and Water Services. Flight & Landing Permits. Maastricht Handling Services P.O.Box 303 NIGERIA MOROCCO 6199 ZN Maastricht Airline Supervisors Experts - Tel: +31 43 358 9721 / +31 43 3589 720 3Q Aviation Ltd Member of ASE Group Fax: +31 43 358 9933 0GlDF"EE3N#/")$0&YQPSU Angie Avenue Hassan II et Rue Oujda Email: [email protected] warehouse, Cargo village, Website: www.mhs.nl Murtala Muhammed Int’l Airport, Imm Aicha 1er Etage Services: Cargo Handling, Ramp Handling, Truck Agadir 80020 Handling and Passenger Handling. Lagos, Nigeria

www.ags-airlinegroundservices.com Winter 2014/Spring 2015 Airline Ground Services 55 (306/%4&37*$&1307*%&34

Tel: +234 0 737 5067 / +234 0 8032 718998 / Website: www.skywatchaviation.com Avicon +234 0 8033 098722 Services: Quick Global Permit, Computerised 103-105 Amber Pride Email: [email protected] Flight Plan, Air Ambulance Services/Rescue, 13A, Block 6, P.E.C.H.S. Website: www.3qaviation.net Air Charters, Air Cargo and Logistics, Ground Services: Charter Flight Handling, Landing Permits, Handling, Aviation Fuel, Oil and Gas Services. Karachi Cargo and Mail Handling and Passenger Handling. 75400 Skyway Aviation Handling Company Ltd. (SAHCOL) Tel: +92-21-3453 1623/3454 5331/3453 9830 3rd Floor Fax: +92-21-3453 2371 / 3453 1613 Æ Murtala Muhammed International Airport Email: [email protected] PMB 21768, Ikeja Website: www.aviconaviation.com Lagos state Services: Charters, Fuel, Permits, Handling, Nigeria -FBTJOH $BUFSJOH 'MJHIU1MBOOJOH #SJFlOHT  Tel: +23 417 646 298 Accommodation, Financial, Regulatory, Safety and Astra Aviation Security. Email: [email protected] Email: [email protected] Website: www.astra-aviation.com Website: www.sahcol.com Services: Aircraft Charter, Aircraft Flight Support Airport Locations: Sokoto International Airport, Gerry’s Dnata and Supervision for Executive Aircraft and Mallam Aminu Kano International Airport, Kaduna 1 & 2 Lotia Building Abdullah Haroon Road. Ambulance Flights, Aircraft Fuel Supply, Catering International Airport, Ilorin International Airport, Karachi, Pakistan 75520 and GHA Services Arranged and Permits Applied Nnamdi Azikwe International Airport (Abuja), Tel: +92 21 3568 5017 for, Airport Management & Representation for Jos International Airport, Murtala Muhammed Fax: +92 21 3568 7807 Passenger and Cargo Airlines “Astra Visitor International Airport (Ikeja, Lagos), Enugu Email: [email protected] / marketing@gerrys. Services” Including Hotel Booking, Airport International Airport, Benin City Airport, Yola com.pk Meet & Greet and Private Transport Services, International Airport, Margaret Ekpo International Website: www.gerrys.com.pk Personal Protection Services, Local Tours, Airport (Calabar), Sam Mbakwe International Services: Passenger Handling, Load Control, Cold Aviation Company Representation Services, Airport, Port Harcourt International Airport. Storage, Flight Operation, Computerized Check- Aviation Consultancy, Aviation Safety, Security Services: Ramp Handling, GPU, Aircraft Pushback, In & Boarding, Lost and Found, Baggage Tracing, and Handling Products and Equipment, Aviation Control, Cabin Cleaning, Crew Cargo Import & Export, Warehousing, Ramp Security Services, Cargo and Passenger GSA Transport, Water/Toilet Services, Air Starter Operations, Ground Handling Equipment, Technical Services, Industrial Safety Wear. Unit, Air Conditioning Unit, Baggage/Cargo Workshops, Catering. Scanning, Passenger Handling, Cargo Handling & Warehousing, VIP Lounge Services, Christian Bluewave Global Express Pilgrimage Handling, Hajj Handling, Baggage Pakistan International Airlines Bluewave Global Express Limited Services, Aviation Security Services. Customer Relation Section, 15 Osolo Way Ajao Estate Building 1, Motor Transport Building, 1st Floor Opposite UBA Bank 1*")FBE0GlDF ,BSBDIJ Tel: +234 1 844 6025 NORWAY Tel: +92 21 9904 0000 Fax: +234 1 270 5776 Aviator Norway Fax: +92 21 3457 2225 / 3457 0419 Mobile: +234 8036 225774 Erteløkka 1, 1384 Asker Email: [email protected] / [email protected] Email: [email protected] Norway Website: www.piac.com.pk Website: www.bluewaveglobalexpress.com Email: [email protected] Services: Passenger Handling, Ramp Handling, Services: Ramp Supervision, Ground Handling Website: www.aviator.eu Cargo Handling, Flight Operations, Catering Equipment, Aircraft Internal, GPU, Air Starter Unit, Airport Locations: AES, BDU, MOL, OSL, BGO, SVG, Services, Technical Handling, Executives Jets Lavatory Services, Water Services, Cargo Handling, TOS, KRS, RYG, TRF, HAU, TRD, BOO Handling, Line Maintenance, Charters Handling. Baggage Handling, Passenger Handling, Customs Services: Representation & Admin, PRM Services, and Immigration, Passengers Check-In Counter. Ramp Services, PAX Services, VIP, Cargo & Mail, Shaheen Airport Services Security, De-icing, Load Control, Comms & Ops and )FBE0GlDF Lamex Maritime Services ltd Support Services SAPS Complex, 35 Agbelekale Malir Avenue 2341 Mafoluku, Oshodi, Lagos Spirit Air Cargo Handling Jinnah International Airport, Nigeria Denmark A/S Karachi, 75200 Tel: +234 08 02904 9568 Postbox 152 Pakistan Fax: +234 01 621 1274 DK-2770 Kastrup Tel: +92 21 263 3556 Services: Freight Forwarding Email: [email protected] Fax: +92 21 3468 0115 Website: www.spiritaircargohandling.com Email: [email protected] LTT Cargo and Aviation Services Airport Locations: Denmark, Norway, Website: www.saps.com.pk ROYAL EXCHANGE PLAZA, Services: Bonded Warehousing, Cargo and Mail Stations: Islamabad, Karachi, Lahore, Peshawar, 342-344 CHARITY BUS STOP, OSHODI - Handling, Full Freighter Ramp Handling, Full Quetta P.O.BOX 12355 IKEJA LAGOS, NIGERIA Export & Import Document Handling Including Services: Aircraft, Passenger, Baggage, Cargo Tel: +234 1 891 9674 AWB Check & Data Capture, ULD Control and & Mail, Cabin, Maintenance, Ramp Handling, Fax: +234 1 496 1804 Management, Trucking, Cargo Screening, Back Catering, Security, Flight Services. Email: [email protected] / info@ 0GlDF4VQQPSU 1MBOOJOH%JTQPTJUJPO $VTUPNT Clearance, Ready For Carriage Service, Break Bulk lttaviation.com PARAGUAY Website: www.lttaviation.com and Distribution Facilities, Combi Aircraft Varying Services: Passenger, Ramp, Customer and From F100 U/I B747. Consorcio Aviation dba Consorcio Holding Flight Information Services, Charter Flights, Juan de Salazas No.795 Esquina Washington Ocean Freight, Airport Concierge, Aircraft OMAN First Floor, Itasa Tower, Asuncion Refuelling, Ground Handling, Over Flights and Paraguay Landing Permission, Airlines Representation and Oman Aviation Services Tel: +595 2 121 5215 Consultancy. Oman Aviation Services Co. Fax: +595 2 164 5462 Bldg. No. 1713, Way 2720 Block no. 157 Email: [email protected] Nigerian Aviation Handling Company Plc cbd area P.O. Box 3823, pc 112 ruwi Website: www.consorcioaviation.com Nahco Aviance House muscat, oman Services: Cargo and Mail Handling, Cargo Murtala Muhammed International Airport Tel: 968 2453 1111 / 968 241 5 3300 Transportation, Customs Clearance, Air Taxi Services, P.M.B 013, Ikeja, Lagos Fax: +968 24 521 073 Aircraft, Brokerage, Catering, Conference Rooms, Tel: +234 1 7404776-80 Email: [email protected] Corporate/Executive Flight Service, Crew Showers, Email: [email protected] Website: www.omanair.com Customs Service, Domestic Flight Handling, Executive Website: www.nahcoaviance.com Services: Passenger Services, Check-In, Load VIP Terminals, Flight Planning, General Aviation Services: Aircraft Handling, Cargo Handling, Crew Control, Flight Operations, Automated Baggage Services, Hotel Accommodations, Immigration Service, Transportation, Fuelling Services, Passenger Tracking, Special Passenger Handling, Passenger International Flight Handling, Passenger and Crew )BOEMJOH 1BTTFOHFS1SPlMJOH "WJBUJPO5SBJOJOH  Interline Transfer Service and Ramp Services. Transportation, Refuelling & VIP Services. #BHHBHF "JS5SBGlD "JSDSBGU$MFBOJOH -JBJTJOH with Customers and Cargo Operations. Oman Air Ground Operations PERU Website: www.omanair.com Nigerian Aviation Handling Company Plc Services: Speedy Check-in, Automated Baggage Servisair/Swissport Peru PMB 013, Murtala Muhammad Tracing System, Load Control, Flight Operation "W(FOFSBM$ªSEPWB .JSBmPSFT Airport, Ikeja, Lagos Services, Special Passenger Handling, Passenger Lima - Perú. Interline Transfer Services, Ramp Services. Tel: +511 517 2409 Nigeria Fax: +511 998 162 520 Tel: +234 1 7306875 / 7404776-80 Email: [email protected] Email: [email protected] PAKISTAN Website: www.swissport.com Website: www.nahcoaviance.com Services: Aircraft Loading/Unloading, Baggage Services: Aircraft, Passenger and Cargo Handling AIRBIZ Aviation Services Worldwide 3038, Level 3, JIAP Sorting, GPU, Pushback and Towing, Water & Toilet Services, Aircraft Servicing and Cleaning. Skywatch Aviation Ltd Karachi, Pakistan 19, Eniola Adesanya Street, Tel: +9221 9907 1364 Fax: +9221 3468 0044 Swissport GBH Peru S.A Off Murtala Mohammed International Airport Email: [email protected] Calle 5, No. 170 Road, Mafoluku - Oshodi. Website: www.air-biz.com Callao, Peru Tel: +234 1 774 6732 Services: Ground Handling, Fuel Management, Tel: +51 1 213 1800 Fax: +234 1 295 5359 0WFSmZJOHBOE-BOEJOH1FSNJU 'MJHIU$BUFSJOH  Fax: +51 1 517 3119 Email: [email protected] Cargo and Flight Charter. Email: [email protected]

56 Airline Ground Services Winter 2014/Spring 2015 www.ags-airlinegroundservices.com GROUND SERVICE PROVIDERS

Website: www.swissprt.com Vision Air and Sea Services Inc (VASS) Tel: +48 71 358 1382/1188 Services: FBO, Ground Handling, Arrival & Transfer, 147 Building 8015, Subic Bay International Fax: +48 71 373 7820 Baggage, Check-In, Passenger Services, Gate & Airport Email: [email protected] Departure, Lost and Found, Special Passenger, VIP Website: www.wrolot.com.pl Services, Loading and Unloading, Baggage Sorting, Subic Bay Freeport Zone 2222 Services: Passenger Services, Ramp Services, GPU, Servicing and Cleaning & Line Maintenance. Zambales Baggage Handling, Interior Cleaning, Cooling/ Philippines Heating, Load Control, Loading/Unloading, Moving Tel: +63 47 252 7571 of Aircraft, Ramp to Flight-Deck Communication, Talma Airport Services Fax: +63 47 252 7573 Lima Cargo City Sealing of Aircraft, Starting ASU And GPU, Email: [email protected] Transfer Service, Water and Waste Service, the Av. Elmer Faucette 2879 Website: www.tdgworld.com Operations and General Aviation. Piso 4 Callao Services: Ground Handling and Airport Support Tel: +511 513 8900 Services. Fax: +513 8928 PORTUGAL Email: [email protected] Website: www.talma.com.pe Groundforce Serviços Portugueses de Handling, SA Services: Aircraft Parking, Loading/Unloading, GDN Airport Services Sp.zo.o Technological Solutions, Cabin Cleaning, Toilet & Aeroporto de Lisboa, Edif. 25, 6º Water Services, Ground Power, Towing, Aircraft Ul. Slowackiego 206, 1704-801 Lisboa | Portugal Service, Fuelling Arrangements. 80-298 Gdansk Tel: +351 21 841 5000 Poland Fax: +351 21 841 6241 Tel: +48 583 412 817 Email: [email protected] PHILIPPINES Fax: +48 583 412 335 Website: www.groundforce.pt A Miller Flight Services &NBJMPGlDF!HEOBTQM Services: Passenger Service, Service Board, Website: www.gdnas.pl Cargo Service, Maintenance of Equipment, Assists 10#PY%PNFTUJD"JSQPSU1PTU0GlDF Services: Passenger, Ramp, Operations, Tickets, Custom, Lounges, Training, Load Control, Cleaning Metro Manila Baggage Tracing, Executive Aviation. Aircraft, Transport in the Earth, Representation Philippines Airport, Flight Operations and Admin, Airport Tel: +1 866 248 9397 / +63 2 825 4912 KRK Airport Services Ltd Security, Facilities Management, Baggage Delivery, Fax: +63 2 825 9671 Consulting and Technical Assistance. &NBJMTBMFT!PWFSmJHIUQFSNJUTDPN Zwirki and Wigura 1 8FCTJUFXXXPWFSmJHIUQFSNJUTDPN 00-906 Warsaw Services: Over Flight and Landing Permits, Ground Tel: +48 22 650 43 81 OMNI Handling Handling Services. Fax: +48 22 650 30 36 Aerodromo Municipal de Cascais &NBJMPGlDF!XFMDPNFBTQM Hangar 1, Tires, 2785-632 Sao Domingos de Rana Website: www.lhc.pl Portugal Ages Aviation Centre Inc Services: Passenger Service, PRM Service, VIP Ages Hangar, Balagbag Ramp Tel: +351 21 445 86 00 Service, Complaints Lounge, Service-Board, Fax: +351 21 445 86 70 Ninoy Aquino International Airport (NAIA) Operation of Aircraft, Airport Information and Email: [email protected] Pasay, 1300 Metro Manila Cargo Handling. Website: www.omnihandling.com Philippines Services: Airport Slot Coordination, Airport Tel: +63 2 925 1977 / +632 925 2877 LS Airport Services S.A Authority Clearances, ASU, GPU, Trash and Toilet Fax: +632 224 4191 6M8JSBPXB Services, H24 on Request, Domestic/International Email: [email protected] 02-158 Warsaw Handling, Aircraft Cleaning, Portable Water, Website: www.agesaviation.com Tel: +48 22 206 95 00 Maintenance Services, Ground Power Services, Services: Ground Handling, Ground Handling Fax: +48 22 206 95 01 Baggage Loader, Baggage Carts, Nitrogen/Oxygen, Equipment, Catering Services, Trip Permits and Email: [email protected] / [email protected] Air Conditioning Unit. Landing/Parking Slots, Customs, Immigration and Website: www.lsas.pl Quarantine Coordination, Flight Plan & Weather Services: Passenger Service, Operation of Aircraft, Portway, handling de portugal, s.a. Information, Preparing Crew and Passenger Service Cargo and General Aviation. Manifest, Maintaining Communication with Flight, 3VB$ &EJG¥DJP QJTP , Refuelling, Crew Transportation, Aeroporto de Lisboa, 1700-008 Lisboa Crew and Passenger Transit Lounge, Aircraft POZ Airport Services Sp. z o.o. Portugal Interior & Exterior Cleaning. ul. Bukowska 285 Tel: +351 218 445 000 1P[OB Fax: +351 218 445 100 MacroAsia Airport Services Corporation Poland Email: [email protected] Tel: +48 61 8480 284 Website: www.portway.pt MACROASIA AIRPORT SERVICES CORPORATION Services: Full Handling Services; Training; CIP Room 450, 4th Floor, International Passenger Fax: +48 61 8492 345 &NBJMPGlDF!QP[BTQM Lounges, Passenger and Crew Transportation, Terminal, Ninoy Aquino International Airport Website: www.pozas.pl Aircraft Loading and Unloading, Ramp to Flight Pasay City 1300 Philippines Services: Passenger, Luggage, Aircraft Apron Deck Communications, Aircraft Pushback and Tel: +632 879 5886 Handling, Cabin Service, Towing, Cabin Cleaning, Lavatory & Water Fax: +632 879 5882 Transport for Crew Members, Cargo. Servicing, Aircraft Engine Starting. Email: [email protected] Website: www.mascorp.ph Swissport Poland Safeport Executive Services: Ramp Services; Marshalling/Follow Lisbon International Airport, Building C1, Hangar 7 Me, Load Control, Communications and Flight ul.Zwirki i Wigury 1 Operations, Baggage & Cargo Handling, Moving of 02-143 Warsaw 1749-035 Lisbon - PORTUGAL Aircraft, Baggage, Cargo Loading/Unloading, ULD Poland Tel: +351 21 0040400 Management, Lavatory Service, Water Service, Tel: +48 22 650 4527 Fax: +351 21 0040401 GPU, ACU, Air Stairs, Cabin Cleaning. Fax: +48 22 650 3599 Customer Service Mobile: +351 91 809 0036 Mobile: +48 609 601 952 Manager on Duty Mobile: +351 91 809 0035 Email: [email protected] MIASCOR Ground Handling Corp Email: [email protected] Website: www.swissport.com Website: www.safeport.aero .JBTDPS&YFDVUJWF0GlDF Services: Airport Ticketing Sales Desk, Station Services: Domestic and International Handling, Terminal 1, Ninoy Aquino International Airport Representation and Supervision, Cargo Fast Turnaround, Technical Or Fuel Stops, Weather, Pasay City 3FTFSWBUJPO 5PXO0GlDF5JDLFUJOH 5SBWFM Passenger and Crew Assistance, Air Ambulance, Philippines Insurance. Lounge and Meeting Room, Security Services, Tel: +632 851 8464 / +632 879 5189 Baggage Services, Aircraft Cleaning, Maintenance and Engineering, Catering Arrangements, Hotel Mobile: +63 917 872 0055 Warsaw AIRPORT SERVICES SP. Z O.O. Email: [email protected] Reservations, Crew Transportation. Website: www.miascor.com Zwirki Wigury Street Services: Export Cargo Documentation & Handling, 00-906 Warsaw Servisair/Swissport Portugal Import Cargo Documentation & Handling, Check-In, Poland Aeroporto de Lisboa Assistance Thru CIQ, Boarding Control, Baggage Tel: +48 22 650 43 81 Fax: +48 22 650 30 36 &EJlDJP1SJODJQBM #BMDBP Services, Lounge Services, Fuel & Oil, Routine Aeroport de Lisboa, 1700 - 007 Lisboa Line Maintenance, Non-Routine Line Maintenance, &NBJMPGlDF!XBTIBOEMJOHQM Tel: +351 939 495 363 Aircraft Release, Turnaround/Overnight Checks, Website: www.was-handling.pl Airport Locations: Warsaw (WAW), Krakow (KRK), Fax: +351 218 488 091 A & B Checks, GPU, Air Steps, Forklifts, Baggage Email: [email protected] Conveyer Belts, Pushback And Towing. Rzeszow (RZE)PORT Services: Passenger Check-In, Baggage Handling Website: www.swissport.com Aircraft Pushing and Towing, Cabin Cleaning, De- Services: Airport Ticketing Sales, Arrival and Philippine Airport Ground Support Solution Inc Icing, Ground Power Supply, Loading/Unloading, Transfer Services, Special Passenger, VIP Services, SEmPPS 1"*31"(4$FOUFS  Lounge Services, Passenger Assistance Unit, Station Representation and Supervision and Ninoy Aquino International Airport, Special Passenger Care, Unaccompanied Minor Executive Aviation. Pasay City Care, Baggage Tracing, Passenger and Crew Tel: +63 2 854 5730 Transport to and from the Aircraft, Airport QATAR Fax: +63 2 854 5731 Information Services. Email: [email protected] Qatar Aviation Services Website: www.pagss.com WRO-LOT Airline Services Ltd Doha International Airport Services: Aircraft Loading & Unloading, Ground P.O. Box 383 Support Equipment, GPU, ACU, ASU, Aircraft Towing 830-056TãVHJ-PUOJTLPXF-5% 4LBSZTLJFHP4USFFU  Doha - Qatar & Push Back, Water & Lavatory, Line Maintenance, Tel: +974 4462 1745 Fuelling, Aircraft Cabin & Exterior Cleaning. 8SPDãBX Fax: +974 4462 1485 Poland Email: [email protected]

www.ags-airlinegroundservices.com Winter 2014/Spring 2015 Airline Ground Services 57 GROUND SERVICE PROVIDERS

Website: www.qataraviation.com RWANDA Fax: +221 (0) 33 869 31 52 Services: Baggage Handling, Cabin Cleaning, &NBJMSBDIJESJGl!BITHSPVQDPN Load Control/Weight Balance, Lounge Website: www.menziesaviation.com Services, Passenger Handling, Ramp Services, Services: Aircraft Pushback and Towing, Cabin Representation and Ticketing. Cleaning, Check-In, De-Icing, Ground Power Supply, Load Control/Weight Balance, Loading/Unloading, Ras Al Khaimah Passenger Bussing, Ticketing, Toilet & Water Services. Ras Al Khaimah International Airport P.O.Æ Box 501, Dig Daga Road Astra Aviation SERBIA Ras Al Khamiah Email: [email protected] SU-PORT Ltd United Arab Emirates Website: www.astra-aviation.com Nikola Tesla International Airport Tel: +971 7 207 5200 Services: Aircraft Charter, Aircraft Flight Support Fax: +971 7 244 8199 and Supervision for Executive Aircraft and P.O. Box 8 Email: [email protected] Ambulance Flights, Aircraft Fuel Supply, Catering 11180 Belgrade Website: www.rakairport.com and GHA Services Arranged and Permits Applied Serbia Services: Passenger Services, Ramp Services, Load for, Airport Management and Representation Tel: +381 11 214 6684 Control, Communications and Flight Operations, for Passenger and Cargo Airlines “Astra Visitor Fax: +381 11 311 3872 Cargo and Mail Services. Support Services, Services” That Can Include Hotel Booking, Email: [email protected] Security. Airport Meet and Greet and Private Transport Website: www.su-port.com Services, Personal Protection Services, Local Services: Cabin Cleaning, Charter Flight Handling, Tours, Aviation Company Representation Services, %PDVNFOUBUJPO7FSJlDBUJPO -PBEJOH6OMPBEJOH  REPUBLIC OF MOLDOVA Aviation Consultancy, Aviation Safety, Security and Passenger Services, Ramp Services and Ticketing. Aeroport Handling SA Handling Products & Equipment, Aviation Security Chisinau, Bd. Dacia 80/3 Services, Cargo and Passenger GSA Services, SEYCHELLES Republic of Moldova Industrial Safety Wear. Tel: +373 22 525 999 Fax: +373 22 525 114 SAINT VINCENT AND THE GRENADINES )FBE0GlDF &NBJMPGlDF!IBOEMJOHNE International Airport Website: www.handling.md Vincy Aviation Services dba Caribbean Aviation Pte.Larue Services: Offering a Complete Range Of Ground Management Inc P.O. Box 386 Handling and Passenger Services, from Terminal Arnos Vale, Suite Box K694 Mahe Check-In to Aircraft Services. VC0120 Seychelles Saint Vincent and the Grenadines Tel: +248 4 391 000 ROMANIA Tel: +784 456 5600 Email: [email protected] Fax: +784 456 5300 Website: www.airseychelles.com Email: [email protected] Services: Cargo Services, Documentation, VIP Website: www.vincyaviation.com Services. Services: Airport Lounges, Baggage Handling, Boarding, Charter Flight Handling, Check-In, Flight Menzies Aviation Romania Dispatch, Flight Planning, Ground Power Supply, SHARJAH Henri Coanda International Airport, Lounge Services, Passenger Assistance Unit, Miracle Flight Support Bucurestilor 224E, Passenger Handling, Ramp Services, Refuelling, Representation, Security, Ticketing and Toilet & Executive Suite Otopeni, Ilfov Water Services. Sharjah Airport International Free Zone Romania Po.Box 122962 Tel: +40 21 201 3322 Sharjah Fax: +40 21 201 4806 SAUDI ARABIA Tel: +971 6 5575180 Email: [email protected] Attaar Travel Co Fax: +971 6 5575200 Website: www.menziesaviation.com &NBJMmUPQT!NJSBDMFBFSP Services: Ticketing, Check-In, VIP Lounges, Load PO Box 31807 Website: www.miracle.aero Control, Aircraft Loading and Unloading, Cabin King Abdul Aziz Street, Al Agrabia Services: Ground Handling, Charter, Travel Services Cleaning, Toilet and Water Services, Aircraft Al Khobar 31952 Ground Power and Start-Up, De-Icing, Pushback Tel: +966 0 3 867 7476 & Towing, Customer Complaints Handling, Fax: +966 0 3 867 8236 SINGAPORE Independent Call Centres, Airside and Landside Email: [email protected] Bussing, Secondary Tracing, LZ Storage and Website: www.attar-travel.com PTE LTD Management. Services: Ground Handling, Passenger, Ramp. 50 Airport Boulevard, Singapore 819658 Tel: (65) 6511 0422, 6511 0423, 6511 0430 Romanian Airport Services National Handling Services Mobile: (65) 8100 8183 Baneasa Bucharest International Airport 24 North Jeddah Fax: (65) 6511 0418 Bucharest 1 Prince Sultan Street Email: [email protected] ROMANIA P.O. Box 11738 Website: www.dnata.sg Tel: +40 21 232 05 51 / +40 21 230 72 51 Jeddah 21463 Services: Passenger, Ramp, Technical, Flight, Fax: +40 31 805 64 82 / +40 31 816 53 24 Saudi Arabia Security, Apron Handling, Baggage Handling, Email: [email protected] / [email protected] Tel: +966 2 420 2829 Aircraft Interior Cleaning, Security Services, Website: www.baneasa.biz Fax: +966 2 693 9496 Station Representation, Aircraft Loading/ Services: Obtaining Permission for over Flight and Website: www.nhs.com.sa Unloading, Pushback and Towing, Marshalling, Landing and Representation To RCAA, Airport / Services: Aircraft Steps, Cabin Cleaning, Ground Lavatory & Water, ASU, GPU, ACU, Fire Fighting Ramp Services, FBO Handling, Loading/Unloading, Power Supply, GSE Maintenance, Load Control/ Equipment and Ground to Cockpit Communication. Aircraft Cleaning, Toilet and Water, Anti/De-Icing, Weight Balance, Loading/Unloading, Passenger GPU, ASU Services. Bussing, Passenger Handling, Refuelling and Toilet Jet Quay Pte Ltd & Water Services. P.O. Box 334, CIP Terminal, RUSSIA Singapore , Traverse Avia Service Ltd $IBOHJ"JSQPSU1PTU0GlDF Ul. Second voyage, d. 8/29 Singapore 918152 Tel: +7 495 436 4892, 436 7566 Tel: +65 6513 1031 Email: [email protected] Email: [email protected] Website: www.tras-mow.ru Services: Ground Handling, Rates and Fees, SGS Aviation Services SATS Ltd Refuelling, Organized Catering, Passenger and Prince Sultan st. Al Hanaki building. 20 Airport Boulevard Crew Accommodation, VIP Halls. P. O. Box 48154, 4"54*OmJHIU$BUFSJOH$FOUSF Jeddah 21572 Singapore 819659 Vnukovo Terminal Saudi Arabia Tel: +6542 5555 119027, Russia, Moscow, Tel: +966 2 690 9999 Website: www.sats.com.sg 2 Reysovaya Street, Fax: +966 2 690 9866 Email: [email protected] Email: [email protected] Services: Apron Services, Air Cargo and Passenger 2-1, PGK Website: www.sgsaviation.com.sa Services. 119027, Russia, CEO: Qaid Al-Otaibi Moscow Email: [email protected] Tel: +7 495 436 83 49 4FSWJDFT1BTTFOHFS 3BNQ 0QFSBUJPOT 5SBGlD SAINT MAARTEN Email: [email protected] Control, Baggage, Cabin Appearance, Cargo.

SENEGAL Aviation Handling Services (SA) Menzies Aviation (St Maarten) PO Box 29733 Airport Road #99, Dakar Airport Leopold Sedar Senghor PO Box 2003, Dakar Tel: +221 (0) 33 869 31 52 Princess Juliana International Airport, Simpson Bay,

58 Airline Ground Services Winter 2014/Spring 2015 www.ags-airlinegroundservices.com GROUND SERVICE PROVIDERS

St Maarten, Services: Passenger Handling, Load Control and Representation, Light Plan Assistance, Liaison Netherlands Antilles, Dispatch, Ticket Sales, VIP Lounges, Handling with Local Authorities) Passengers Services Tel: +599 546 7960 Supervision, Representation and Management, (Check-in, Dedicated and Specialized Staff, Fax: +599 546 7961 Flight Watch/Operations. Document Control, Special Handling to Authorities Mobile: +(599) 586 5664 And VIP Passengers, Special Assistance to Email: [email protected] Clever Handling Services Unaccompanied Minors (UM), Special Assistance Website: www.menziesaviation.com Madrid-Airport Adolfo Suárez - Barajas - T4 on Luggage Irregularities (LL) and Distribution, Services: Ticketing, Check-In, VIP Lounges, Load Flights Connection, Boarding) Ramp Services Control, Aircraft Loading and Unloading, Cabin %FQBSUVSFT "MPOH"JSMJGU n (Aircraft Loading/Unloading, Baggage Sorting Cleaning, Toilet & Water Services, Aircraft Ground Avda. de la Hispanidad s/n · and Transportation, Dangerous Goods Course Power & Start-Up, De-Icing, Pushback and Towing, 28042 Madrid · España $FSUJlFECZUIF4QBOJTI$JWJM"WJBUJPO"VUIPSJUJFT  Customer Complaints Handling, Independent Call Tel: +34 91 745 91 98 Quality Internal Audits, Airline Dedicated Key Centres, Airside And Landside Bussing, Secondary Fax: +34 91 745 91 87 Account Responsible, Call Centre and Secondary Tracing, LZ Storage and Management. Email: [email protected] Tracing, Extraordinary Security Procedures for Website: www.clever-handling.com Flights to the USA, Document Check for Non- Services: Ramp Services, Baggage Handling, Cargo Schengen Destinations, APIS Service for Flights SLOVAKIA and Mail Handling, Aircraft Services and Cleaning, to USA and Canada, Registered Under ISAGO for Passenger Service, Supervision and Coordination. the Following Sections: ORM (Headquarter and Skyport s.r.o Station Management), LOD (Load Control ), PAX M.R. Stefanik Airport Groundforce Cargo (Passenger Handling), BAG (Baggage Handling), 823 09 Bratislava Crta. Llucmajor Km. 21,5 HDL (Aircraft Handling, Loading/Unloading) And Slovakia AGM (Aircraft Ground Movement). Tel: +421 24 821 2735 PO BOX 132 07620 Llucmajor Fax: +421 24 821 2739 Swissport Spain S.A. Email: [email protected] Baleares Espa a Website: www.skyport.com/contacts/bratislava Tel: +34 971 178 100 5FSNJOBM%JRVF4VS 0lDJOB Services: Baggage Handling, Charter Flight Email: [email protected] Barcelona Airport )BOEMJOH %PDVNFOUBUJPO7FSJlDBUJPO 1BTTFOHFS Website: www.groundforce.aero 08820 El Prat de Llobregat (Barcelona) Handling and Ticketing. Services: Ramp Services, Loading/Unloading, Tel: +34 627 987 983/+34 91 748 23 83 Baggage Sorting and Transportation, Cabin Fax: +34 91 748 23 85 / +34 91 748 23 85 Cleaning, Crew Transportation, Apron Bus, GPU, Email: [email protected] / SOUTH AFRICA Pushback, ASU, ULD, Toilet and Water, Anti/De- [email protected] Africa Flight Services (South Africa) Pty Ltd Icing, Main Desk Platform Lift. Website: www.swissport.com Services: Airport Ticketing Sales Desk, Arrival O.R. Tambo International Airport and Transfer Services, Baggage Services, Check- Unit 14-17 Foreign Airlines Cargo Terminals Globalia Handling Centro Empresarial Globalia in Services, Dedicated Passenger Services, Gate PO Box 1091 and Departure Services, Lost and Found Services, 1620 Kempton Park Ctra.Arenal-Llucmajor, Special Passenger and VIP Services, Load Control Tel: +27 11 390 9900 Km. 21. 5 and Communications, Station Representation and Fax: [email protected] P.O. Box 132 Supervision, Aircraft Loading/Unloading, Baggage Islas Baleares Sorting, GPU, Push-back, Water & Toilet Services, BidAir Services (Pty) Ltd 07620 ACU, ASU Private Bag X21, Spain O R Tambo International Airport, Tel: +34 971 17 86 27 Johannesburg, Fax: +34 971 17 83 68 South Africa, 1627 Email: [email protected] Tel: +27 11 383 9420 Website: www.groundforce.aero Fax: +27 11 823 6349 Services: Representation, Administration and WFS Servicios Aeropuertos Email: [email protected] Supervision, Passenger, Ramp, Load Control, Aeropuerto Madrid-Barajas Website: www.bidair.co.za Communications, Flight Operations, Support, and Centro de Carga Aerea Services: Passenger Handling, Load Control, Flight Security. Edif. WFS - Parcela 1.2b Operations, Ramp Handling, Cabin Cleaning, Toilet 28042 Madrid and Water Services, FBO, Meet & Greet. Iberia Airport Services Tel: +34 91 746 15 80 Avenida de la Hispanidad s/n Email: [email protected] Swissport South Africa Zona Industrial Barajas P.O. Box 5511 &EJlDJPO SUDAN O.R.Tambo International Airport 1627 28042 South Africa Madrid AHBA Air handling Company Tel: +27 11 928 8500 Spain Khartoum International Airport Fax: +27 11 928 8657 Tel: +34 91 587 31 80 P.O.Box: 758 Email: [email protected] Fax: +34 91 587 30 94 Khartoum, 11111 Website: www.swissport.com Email: [email protected] Sudan Services: Airport Ticketing Sales Desk, Arrival Website: www.iberiaairportservices.es Tel: +249 183 574070/1/2 and Transfer Services, Baggage Services, Check- Services: Passenger Handling, Aircraft Ramp Fax: +249 183 574044 in Services, Dedicated Passenger Services, Gate Handling, Cargo Handling, Load Control and Email: [email protected] and Departure Services, Lost and Found Services, Support, Representation & Admin, Aircraft Steps, Website: www.ahba.sd Special Passenger and VIP Services, Load Control Boarding, Cabin Cleaning, Check-In, Charter Ground Services Manager: Nadir H Atabani Email: and Communications, Station Representation and Flight Handling, Pushback and Towing, Baggage [email protected] Supervision, Aircraft Loading/Unloading, Baggage Handling, Crew Transportation, De-Icing, Exterior 4FSWJDFT5SBGlD3BNQT $IFDLJO-VHHBHF Sorting, GPU, Push-back, Water & Toilet Services, Aircraft Washing, Flight Planning, GSE Equipment, Counters, Cargo Handling & Storage, Safety, ACU, ASU Line Maintenance, Load Control/Weight, Loading/ Weight & Balance. Unloading, Ground Power Supply, Over Flight Rights, Passenger Services, Passenger Handling, SPAIN Passenger Bussing, Ramp Services, Refuelling, SURINAME Acciona Airport Services Representation, Slot Coordination, Snow Removal, Ticketing, Toilet & Water Services and Surair Ground Services NV Anabel Segura 11 Unaccompanied Minors. J. A. Pengel International Airport, Business Center Albatros Distrikt Para Building D, 2nd B Lesma Handling Group Suriname 28108 - Alcobendas (Madrid) Domicilio Social y Dirección Aeropuerto Tel: +597 325 485 SPAIN Aeropuerto De Girona-Costa Bra Fax: +597 325 325 Tel: +34 91 663 0670 &NBJMTVSBJSHSPVOE!TMNlSNTS Fax: +34 91 663 0738 17185 Vilobid Onyar (Girina) 8FCTJUFXXXmZTMNDPN Email: [email protected] Spain Services: Ground Handling Website: www.acciona-airportservices.es Tel: +34 972 186 706 Services: Loading and Unloading, Drag Thrust Website: www.lesmahandling.com Aircraft, Drinking and Wastewater Services, Services: Ticket Sales, Collection of Excess SWEDEN Cabin Cleaning of Passengers and Crew, Auxiliary Baggage Charges and Other Fees, Assistance Aviator Airport Alliance Europe (Head Office) Equipment, Pneumatic, Electrical and Air to Passengers in the Event of Lost or Damaged Generatorgatan 11 Conditioners, Transportation of Passengers and Baggage, Air-Ground Radio Communication by Air Crew, Luggage and Cargo Transport & ULD Cargo Frequency Box 118 Units. 190 46 Stockholm-Arlanda NEWCO AIRPORT SERVICES S.A.U. Sweden Tel: +46 8 585 542 00 AGA Airline Ground Assistance &EJlDJP-šCBSP$#BSCBEJMMP Email: [email protected] C/Menorca, 8-2, 07011 4. 2ª Planta - 28042 Madrid Website: www.aviator.eu Palma de Mallorca, Spain Baleares | Tel: +34 91 746 15 00 Fax: +34 91 746 15 14 Aviator Sweden España Box 118 Tel: +34 971 787 727 Email: [email protected] Fax: +34 971 574 776 Website: www.newcoas.es 190 46 Stockholm-Arlanda Email: [email protected] Services: Operations and Flight Dispatcher Sweden Website: www.age-europe.com (Loadsheet, Crew Control, Supervision and Tel: +46 8 585 542 00

www.ags-airlinegroundservices.com Winter 2014/Spring 2015 Airline Ground Services 59 GROUND SERVICE PROVIDERS

$POUBDU0MB4USBOHFXBZTn.BOBHJOH%JSFDUPS Dnata Switzerland Email: [email protected] dnata switzerland AG Website: www.aviator.eu Obstgartenstrasse 27 Airport Locations: MMX, ARN, GOT, VBY, LLA, UME Services: Cabin Cleaning, Ramp Services, GSE PO Box 235, CH-8302 Kloten Maintenance, De Icing, Maintenance, Cargo & Mail, Tel: +41 43 815 83 11 Passenger, Security, Load Control, Airport Lounges, Email: [email protected] Crew Transportation, Baggage Handling, Ticketing, Website: www.dnata.ch Cargo Handling Services, Freight Handling, Freight Services: Passenger Services, Ticketing Ramp Bangkok Flight Services RampÆ Services, Snow Blower, PRM Services, GSE Services, Baggage and Cargo Handling, Load Bangkok Suvarnabhumi International Airport Repair Shop, Mail Handling, Station Supervision and Control and Communications. 777 Moo 1, Nong Prue, Bang Phli Document Handling. Samut Prakan 10540, Thailand Gate Gourmet Tel: +66 2131 5000 Moose Aviation Services Gate Gourmet Switzerland GmbH Fax: +66 2131 5099/5077 P.O. Box 2 Balsberg, P.O. Box QV Email: [email protected] CH-8058 Zurich-Airport 8FCTJUFXXXCBOHLPLmJHIUTFSWJDFTDPN SE-190 45 Stockholm -Arlanda Services: Premium Airport Service, Passenger Sweden Switzerland Tel: +41 43 812 5480 Handling Services, Ramp Handling Services and Tel: +46 8 797 89 70 $BSHP)BOEMJOH4FSWJDFTnJODMVEJOHCVUOPU Fax: +46 8 797 89 72 Fax: +41 44 810 9175 Email: communications@.com limited to Representation, Loading/Unloading, Email: [email protected] Interline Baggage, Aircraft Cleaning, Cabin Website: www.mooseaviation.se Website: www.gategourmet.com/ Services: Airline Catering and Last Mile Service, Marshalling, Flight Operations, Dispatch, Services: De-Icing, Glycol Removal, Aircraft Weight and Balance Control, Towing, Pushback, Heating Aircraft Washing / Cleaning. Provisioning, On-Board Retail Solutions, A Major Driver of Ancillary Revenue, the same Catering Air Start, Water and Lavatory, Ground Power, Air And Provisioning Services for Non-Airline Conditioning, ULD Conditioning, Crew Transport. Spirit Air Cargo Handling Sweden AB Customers: Railway Companies, Lounges And Fraktvägen 29 Business Aviation. Lufthansa Services (Thailand) Ltd 19587 Stockholm-Arlanda Suvarnabhumi International Airport Tel: +46 8 7973360 Swissport Zurich Room A4-091a, 4th Floor, 999 Moo 1, Website: www.spiritaircargohandling.com Services: Bonded Warehousing, Cargo and Mail P.O Box, 8058 Bangna-Trad, Rachathewa, Bangpli, Handling, Full Freighter Ramp Handling, Full Export Samutprakarn 10540 Thailand & Import Document Handling Including AWB Check Switzerland Telephone : +66 2 134 2210 & Data Capture, ULD Control and Management, Tel: +41 43 815 03 25 Fax: +66 2 134 2219 5SVDLJOH$BSHP4DSFFOJOH #BDL0GlDF4VQQPSU  Fax: +41 43 815 03 08 Email: [email protected] Planning & Disposition, Customs Clearance. Email: [email protected] Website: www.joinlst.com Website: www.swissport.com Services: Passenger Services, Load Control, Sales Stations: Basel and Ticketing, Centralized Load Control, Phuket Services: Airport Ticketing Sales Desk, Arrival Handling Supervision, Baggage Service, Cargo and Transfer Services, Baggage Services, Check- Handling Supervision. In Services, Dedicated Passenger Services, Gate and Departure Services, Lost & Found Services, Thai Airports Ground Services Co. Ltd WFS Sweden AB Special Passenger and VIP Services, Load Control FraktvŠgen 36 B-C Cargo Terminal 4 and Communications, Station Representation and 171 Vibhavadi Rangsit Road Cargo City, PO Box 92 Supervision, Aircraft Loading/Unloading, Baggage S-190 45 Sorting, GPU, Push-Back, Water & Toilet Services, Bangkok Int’l Airport Arlanda ACU, ASU. 10210, Bangkok Tel: +46 8 593 608 00 Thailand Email: [email protected] Tel: +66 253 51986 TAIWAN Fax: +66 253 51987 Email: [email protected] SWITZERLAND Evergreen Airline Services Corp Website: www.tags.co.th 6-1 Hangzhan S. Rd., Dayuan Services: Representation, Administration and Aviapartner Switzerland Taoyuan County 337 Supervision Passenger Services, Ramp Services Operation Centre 1 Taiwan Load Control, Communications and Flight 7th Floor Tel: 866 3 351 9922/9927 Operations, Cargo and Mail Services Room 229 Fax: 886 3 383 4892 Support Services. PO Box 47 Email: [email protected] 8058 Zurich Airport Website: www.egas.com.tw Switzerland Services: Passenger Service, Ramp Service, Cargo TANZANIA Tel: +43 0 660 548 42 23 and Mail Service, Cabin Service, Aircraft Service, Africa Flight Services Email: [email protected] GSE Maintenance, Laundry Service and Building Exterior & Cleaning Services. JNIA Cargo Website: www.aviapartner.aero PO Box 5896 Services: Pushback/Towing, Baggage Handling, Boarding, Cabin Cleaning, Check-In, Crew Transport, Taoyuan International Airport Services Co Ltd Dar Es Salaam De-Icing, Ground Power Supply, Loading/Unloading, No.15, Hang Chin N. Rd. Passenger Assistance Unit, Passenger Bussing, Taoyuan International Airport Mwanza Ground Handling Ramp Services, Ticketing, Toilet and Water Services, Taoyuan 33758 PO Box 10605 Unaccompanied Minors. Taiwan, R.O.C. Mwanza Tel: +886 0 3 398 2578/+886 0 3 398 2517 Tanzania Airline Assistance Switzerland Ltd Fax: +886 3 383 4488 Tel: +255 282 560 694 / +255 282 560 687 P.O. Box 2119, Email: [email protected] / [email protected] Fax: +255 282 560 614 CH-8060 Website: www.tias.com.tw Email: [email protected] Zurich-Airport Services: Aircraft Pushback/Towing, Baggage Website: www.mwanzaairco.com Handling, Cabin Cleaning, Exterior Aircraft Services: Guiding Aircraft, Passenger Steps for Switzerland Boarding and Disembarking, Ground Handling Tel: +41 43 816 53 50 Washing, Ground Power Supply, GSE Maintenance, In Flight Catering, Loading/Unloading, Passenger Operations, Catering, Baggage Handling, Towing Fax: +41 43 816 53 52 and Positioning Aircraft, Cleaning & Servicing Email: [email protected] Assistance Unit, Ramp Services, Refuelling & Toilet and Water Services. Cabin, Aircraft & Lavatories, Loading/Unloading, Website: www.aas-switzerland.ch Mobility of Passengers and Crews. Services: Passenger Services and Assistance, Ticketing, Full Ramp Services, Baggage Handling, THAILAND Load Control, Supervision, Anti- and De-Icing Swissport Tanzania Ltd Services. BAGS Ground Services Co.,Ltd. P.O. Box 18043 333 LPN Building 1, 12th Floor, Room A2 Terminal II CHEP Aerospace Solutions Viphavadee-Rangsit Road, Chomphon Julius Nyerere International A Steinackerstrasse 2 Chatuchak Bangkok 10900 Thailand Dar es Salaam 8302 Kloten Tel: +66 2272-2591 Tanzania Switzerland Fax: +66 2272-2593 Tel: +255 22 284 4610 Ext. 2230 Tel: +41 43 255 4141 Email: [email protected] Mobile: +255 754 400 660 Fax: +41 43 255 4142 Website: www.bags-groundservices.com Fax: +255 22 284 4343 Email: [email protected] Services: Flexible Airport Services, Fully Ground Email: [email protected] Website: www.chep.com/aerospace Handling Services such as Passenger Handling Website: www.swissport.com Airport Locations: AKL, AMS, BAH, BKK, BNE, BRU, Services, Ramp Handling Services and Cargo Services: Lost & Found, Gate & Departure, CDG, CHC, CPH, CUN, DEN, DFW, DME, DOH, EMA, Handling Services - including but not limited to Passenger Services, Check-In, Baggage, Arrival and EWR, FRA, HKG, HNL, IAD, IAH, JFK, LAX, LGW, Representation, Loading/Unloading, Interline Transfer, Station Control, Supervision, Baggage LHR, LIS, LOS, LUX, MAD, MAN, MEL, MIA, MXP, Baggage, Aircraft Cleaning, Cabin Service, Sorting, Aircraft Servicing, GPU, Crew Transport, NBO, ORD, PER, SEA, SFO, SIN, SVO, SYD, ZRH, Marshalling, Flight Operations, Dispatch, Weight Loading/Unloading, Water & Toilet, Flight YUL, YVR, YYZ and Balance Control, Towing, Push Back, Air Operations, Cabin Cleaning, Weight Balance, Ramp, Starter, Water and Lavatory, Ground Power, Security, Ground Power Supply. Services: ULD and Cart Solutions, Including Air Conditioning, ULD Conditioning, Crew Management, Supply, Maintenance, Repair Transportation, and so we Provide the Airport and Assembly, GSE Repair and Preventative Services for 16 Airports around Thailand. .BJOUFOBODF *OmJHIU&OUFSUBJONFOU6QHSBEF

60 Airline Ground Services Winter 2014/Spring 2015 www.ags-airlinegroundservices.com GROUND SERVICE PROVIDERS

ZAT Aviation Email: [email protected] UGANDA Website: www.air-mark.com P.O. Box 1981 DAS Aviation Handling Zanzibar Services: Cargo System Sales and Management, Booking Reservations, Import and Export, )FBE0GlDF4FCVHXBXP%SJWF Tanzania, Document Handling, In and Outside Sales and Tel: +255 24 223 3979 / 223 1819 Entebbe International Airport Marketing, Dedicated Reservations, Operations P.O. Box 5840, Kampala Fax: +255 22 313 36 / 22 30 259 Staff, Domestic Trucking and Warehousing. Email: [email protected] Uganda Website: www.zanzibar-airport.com Tel: +256 414 321296 Services: Baggage Handling, Cabin Cleaning, Celebi Ground Handling Fax: +256 414 321440 Check-In, Ground Power Supply, Anel Merkezi, Email: [email protected] Loading/Unloading, Passenger Assistance Unit, Saray Mah Website: www.dashandling.com Passenger Handling, Ramp Services, Site Yolu Sok Unaccompanied Minors, ASU, Cabin Cleaning. Services: Cold Storage, Cargo & Courier, No: 5, Kat: 9 Baggage, Passenger, Mechanical & Electrical. 34768 Ümraniye TOGO Istanbul Enetebbe Handling Services Ltd Societe Togolaise de Handling TURKEY ENHAS Tel: +90 216 666 60 32 Old Airport, Sebugwawo Drive BP 10112 Lome - TOGO Fax: +90 216 630 36 30 Tel: +00228 226 34 19 E-mail: [email protected] / gat@celebi. Entebbe International Airport Fax: +00228 226 34 25 com.tr Entebbe- Uganda Email: [email protected] Website: www.celebihandling.com.tr (East Africa) Website: www.sthandling-aero.tg Services: Meeting & Parking Aircraft, Unloading Tel: +256 41 432 1446 Services: Service Operations; Marshalling, Flight and Loading Aircraft, Fax: +256 414 321 307 Handling, Aircraft Equipment, Loading/Unloading, Transporting Passengers and Crew between Baggage Delivery, Transition Service, Freight Email: [email protected] Aircraft and Terminal, Aircraft Towing Website: www.enhas.com Service and Technical Services. Cleaning Cabin Interiors and Exteriors, Providing Cabin Heating/Cooling Services Services: Quality Control, Training, Baggage, TRINIDAD AND TOBAGO Providing Aircraft Toilet and Water Services, De- Passenger, Cargo, Courier. Icing Aircraft & Taking Anti-Icing Measures when Servisair/Swissport Weather Conditions Require, Ramp, Passenger, UKRAINE Piarco International Airport, Cargo, Executive Aviation Piarco. INTERNATIONAL W.I. Fly Service Ltd 25th Chapaev Tel: +1 868 669 1259 FOMJLL­Z.BI:BNB 4PLBL 'MPSZB  Division Street 6V Fax: +1 868 669 2052 #BLSL­Z 5²SLFZ Business Centre Floor 3 Email: [email protected] Phone : +90 212 663 3718 0GlDF 0EFTTB Website: www.swissport.com Fax : +90 212 663 3513 Ukraine Services: Airport Representation, Cabin Cleaning, &NBJMJOGP!mZTFSWJDFUVSLFZDPNUS Tel: +380 48 7778303 GSE Maintenance, Load Control/Weight Balance, 8FCTJUFXXXmZTFSWJDFUVSLFZDPN Fax: +380 48 7778304 Passenger Services and Ramp Services. 4FSWJDFT1"97*1)BOEMJOH 0CUBJOJOH5SBGlD &NBJMPGlDF!BJSMJOLXPSMEDPN Rights, Fuel Arrangements, Meet & Greet, Catering, Website: www.airlinkworld.com TUNISIA Hotels, Passenger Welfare, Administrative 4FSWJDFT$BUFSJOH4FSWJDFT 5SBGlD)BOEMJOH  and Accounting Work, Analysis, Flight Dispatch, Entry and Landing Permission, Crew Soltane Aviation Services Planning, Handling Arrangements, Aircraft Accommodation, VIP Terminal Services, Crew Tel: +216 71 807 217 Brokerage and Aircraft Baggage Security. Transportation, Baggage Handling, Refuelling, Mobile: +216 98 466 981 Security, Flight Dispatch, Ramp. Email: [email protected] Gozen Air Services Website: www.soltaneaviationservices.com Krymaviaservice Ltd Services: Ground Handling, Landing Permits, (­[FO)BWBDMLWF5JD")BMLBM$BEEFTJ Catering, Fuel. "WDMBS4PLBL Simferopol Airport Central, Simferopol St. Karl No. 56 34153 Florya Marx, 49 TAV Tunisie SA Ground Handling Services Istanbul / TURKEY Simferopol, Ukraine, 95491 Tel: +90 212 662 10 62 Tel: +380 652 248 044 / +380 652 595895 &OlEIB)BNNBNFU*OUFSOBUJPOBM"JSQPSU Fax: +90 212 662 10 90 Fax: +380 652 248 044 / +380 652 248101 Sousse 4030 Email: [email protected] Email: [email protected] Tunisia Website: www.gozenair.com Website: www.aviaserv.com.ua Tel: +216 7 310 3010 Services: PAX/VIP Handling, Obtaining Services: FBO, Aircraft, Passenger and Cargo Fax: +216 7 310 3017 5SBGlD3JHIUT 'VFM"SSBOHFNFOUT .FFUBOE Handling, VIP, Refuelling, Power Supply On-board Email: [email protected] Greet, Catering, Hotels, Passenger Welfare, and Air Navigation Services. Services: Aircraft Pushback/Towing, Baggage Administrative and Accounting Work, Runway Handling, Boarding, Cabin Cleaning, Check-In, Analysis, Flight Planning, Handling Arrangements, Landing Permits, Load Control/Weight Balance, Aircraft Brokerage and Aircraft Baggage Security. UNITED ARAB EMIRATES -PBEJOH6OMPBEJOH 0WFSmJHIU3JHIUT 1BTTFOHFS Abu Dhabi Airport Services Assistance Unit, Passenger Handling, Ramp HAVAS Ground Handling Co P.O. Box 94449, 4FSWJDFT 4MPU$PPSEJOBUJPO 5SBGlD3JHIUT  Unaccompanied Minors. Havas Genel Mudurlugu TAV Abu Dhabi, Yonetim Binasi Ataturk Havalimani Dis Hatlar UAE Terminali A Kapisi/VIP Yani Yesilkoy/ISTANBUL Tel: +971 2 5055000 Handling Fax: +971 2 575 8300 18 Rue des Entrepreneurs TURKEY Tel: +90 212 465 56 56 Email: [email protected] Charguia II Fax: +90 212 465 56 00 Website: www.adac.ae Tunis 2035 Email: [email protected] Tunisia Website: www.havas.net Al Ain Airport Services Tel: +216 71 942 555 ext. 104 Services: Passenger, Ramp, Cargo and Mail, Load "M,IBMFFK"M"SBCJ4Un Fax: +216 71 942 188 Control, Flight Operations, Representation and Al Ain Email: [email protected] / 4VQFSWJTJPO .BSTIBMMJOH -PBEJOH0GmPBEJOH  [email protected] Equipment Supply, GPU, Interior Cleaning, Toilet United Arab Emirates Website: www.tunisairhandling.com & Water, Anti/De-Icing, Passenger and Crew Tel: +971 2 505 5000 Services: Representation, Administration and Transport and Storage. Website: www.adac.ae Supervision, Passenger Services, Ramp Services, Load Control, Communications, Baggage Handling ASE Associated Services Experts (Member of the and Flight Operations. ASE group) Dubai Airport, Dubai, TURKEY United Arab Emirates TGS Turkısh Ground Services Tel: +971 4 2146 975 Adriyatik Aviation Services Ltd Istanbul World Trade Center Fax: +971 4 2146 978 Mete Cad. No: 22/4, Taksim, A3 Block 6 th Floor 34149 Email: [email protected] Istanbul Website: www.asegroup.aero Tel: +90 212 249 8000 Yesilkoy/Istanbul Services: Operational Support and Ground Fax: +90 212 249 62 72 Turkey Handling. Email: [email protected] Tel: +90212 463 36 36 Website: www.adriyatik.com Fax: +90212 463 37 37 Email: [email protected] DNATA Services: Handling, Representation, Cargo and Fuel Dubai International Airport Services. Website: www.tgs.aero Stations:Atatürk Airport, Sabiha Gökçen, PO Box 1515 Esenboga, Adnan Menderes Airport Domestic Dubai AirMark Airline Marketing & Services Terminal Gaziemir /Izmir, Antalya Airport, Adana United Arab Emirates Yenibosna Merkez Mah. Airport Tel: +971 4 218 6607/6634 Cinar Cad. No. 9 Kat: 2 34197 Services: Passenger, Ramp, Operations, Cargo Email: [email protected] Bahcelievler/Instanbul Services. Website: www.dnata.com Tel: +90 212 444 1 GSA (472) Services: Marshalling and Parking, Unloading/ Fax: +90 212 245 44 86 Loading, Cabin Material, Toilet Services, Exterior

www.ags-airlinegroundservices.com Winter 2014/Spring 2015 Airline Ground Services 61 GROUND SERVICE PROVIDERS

Aircraft Cleaning, Aircraft Moving, Crew Transport, Fax: +44 1784-425122 Ramp to Flight Desk, Baggage Handling, Cabin Email: [email protected] Cleaning, Portable Water, Cooling/Heating, Air Airbase Flight Support Limited Website: www.dnata.co.uk Start, ULD Management, Cabin Dressing and Gatwick Gate Services: Cargo Warehousing, Freight Handling, Passenger Transport. $IBSMXPPE3PBE -PXlFME)FBUI Transport, Security, Supervision, Aircraft Loading & Crawley, West Sussex, RH11 0TG Unloading, De-Icing, Flight Operations, Push Back. Hadid International Services United Kingdom Dubai Airport FreeZone Tel: +44 1293 553 337 Glasgow Prestwick Airport West Wing 3 Fax: +44 1293 530 600 Aviation House, Prestwick, KA9 2PL Æ Email: [email protected] PO Box 54508, Dubai Ayrshire Website: www.airbase.co.uk Tel: +44 871 223 0700 United Arab Emirates Services: Ramp, Passenger, Technical. Tel: +971 4 299 7777 Fax: +44 129 251 1259 Fax: +971 4 299 7700 Email: [email protected] Email: [email protected] Website: www.glasgowprestwick.com Website: www.hadid.aero CEO: Tom Wilson Services: Ramp Handling, Passenger Handling, Managing Director: Iain Cochrane Customs and Immigration, Cargo & Baggage, $IJFG'JOBODJBM0GlDFS(SBOU.D-FPE Catering, FPL Filing, Crew Visa Arrangements, Commercial Director: Graeme Sweenie Crew and Passenger Transport, Hotel IT Manager: Mathew Wilson Accommodation, Limousine and Wheelchair Aircraft Service International Group Ltd Head of GSE Procurement: Jules Matteoni Services. Ramp Operation: Kevin Brock Aviation House, London Heathrow Airport Services: Passenger, Freight & Handling Services Southern Perimeter Road JetEx Flight Support Middlesex TW6 3AE Dubai International Airport Free Zone United Kingdom & #-0$,"n/0 Tel: +44 208 283 1000 P.O.BOX: 54698 DUBAI, UAE Fax: +44 208 283 1003 Tel: +971 4 212 4000 Email: [email protected] Menzies Email: [email protected] Website: www.asig.com Website: www.jetex.com Services: Loading/Unloading, Baggage Handling, 4 New Square, Bedfont Lakes, Services: Fuelling, Flight Planning, Hotel, Crew Mail and Cargo, Marshalling, Pushback & Towing. Feltham, Middlesex, TW14 8HA Transport, Crew Visa, Catering, Ramp Supervision, United Kingdom Accommodation, Flight Monitoring, Concierge Air Dispatch Tel: +44 208 750 6000 Services. Fax: +44 208 750 6001 3 City Place, Beehive Ring Road Gatwick Email: [email protected] / info@ United Kingdom RamJet Aviation Support menziesplc.com Tel: +44 1293 513095 Website: www.menziesaviation.com 401A BC4 RAK Free Zone Fax: +44 1293 655423 Services: Ticketing, Check-In, VIP Lounges, Load P.O. Box 11487 Email: [email protected] Control, Aircraft Loading and Unloading, Cabin RAK, Website: www.air-dispatch.com Cleaning, Toilet and Water Services, Aircraft U.A.E Services: Centralised Load Control. Ground Power and Start-Up, De-Icing, Pushback Tel: +971 7 227 8808 and Towing, Customer Complaints Handling, Fax: +971 7 227 8848 Airline Services Ltd Independent Call Centres, Airside and Landside Email: [email protected] Canberra House, Sharston Green Business Park Bussing, Secondary Tracing, LZ Storage and Website: www.ramjet.aero Manchester M224SX Management. Services: Ground Handling, Permits, Fuel, Catering, UK Charter Services and Accommodation. Tel: +44 161 495 6900 OCS Email: [email protected] Tilgate Forest Business Park Rus Aviation Website: www.airline-services.com Brighton Road P.O. Box 8381 Services: Ramp Crawley, RH11 9BP Saif Zone, Sharjah Airport Locations: Manchester, London Gatwick, Tel: +44 844 846 7606 United Arab Emirates London Heathrow, London Stanstead, London Email: [email protected] Tel: +971 6 557 2800 Luton, Bristol, Birmingham, East Midlands, Website: www.ocs.co.uk Fax: +971 6 557 2600 Newcastle, Edinburgh, Glasgow, Liverpool, Leeds Services: Aircraft Cleaning, Vessel Cleaning and Website: www.rusaviation.com Bradford and Cardiff. Aviation Fleet Cleaning. Email: [email protected] / charter@ rusaviation.com Aviation Solutions Premiere Handling Ltd Services: Representation, Administration and EMA Cargo West, East Midlands Airport Address Room 22, Level 7 Supervision, Passenger, Ramp, Load Control, Com- Derby, DE74 2TR munications and Flight Operations, Cargo and Mail. Terminal 1, Manchester Airport Tel: +1332 853 510 UK Fax: +1332 853 650 Tel: +44 161 489 6789 Sharjah Aviation Services Email: [email protected] Fax: +44 161-489-8855 Freight Center Building Website: www.aviation-solutions.co.uk Email: [email protected] Al Dhaid Road Services: Website: www.premierehandling.com Airport Area 70888 Services: Full Handling, Ground Handling UAE Aviator UK Equipment, Catering, Fuel, De-Icing. Tel: +971 6 514 1111 Room 3037, 3rd Floor Balcony Fax: +971 6 558 0361 South Terminal , Swissport Birmingham Email: [email protected] West Sussex, RH6 0NP 2nd Floor Terminal 1 Website: www.sharjahaviation.com United Kingdom Birmingham International Airport Services: Baggage Handling, Loading/Unloading, Contact: Debbie Westlake, Managing Director Birmingham, B26 3QJ Flight Operations and Dispatch, Cabin Cleaning, Email: [email protected] Aircraft Exterior Cleaning, Load Control and Dispatch. Tel: +44 121 329 5060 Website: www.aviator.eu Fax: +44 121 329 5099 Airport locations: LGW, BHX, NCL Email: [email protected] SKA International Group Services: Representation & Admin, Pax Services, Website: www.swissport.com 0GlDF/P(# Ramp Services, Lounge, Load Control Comms & Stations: Manchester, Newcastle, Southampton, Post Box: 50127 Ops, Cargo & Mail, Support Services, Security, A/C Norwich, Stanstead, Luton, Heathrow, Gatwick, Jebel Ali Free Zone Authority (JAFZA) Maintenance, Deicing Liverpool, Leeds Bradford, Jersey, Inverness, Dubai Humberside, Guernsey, Glasgow, Exeter, Edinburgh, United Arab Emirates Cobalt Ground Solutions &BTU.JEMBOET %VSIBN %PODBTUFS4IFGlFME $BSEJGG  Tel: +971 4 8840 800 Room 2535, Terminal 4 Bristol, Bournemouth, Belfast, Aberdeen, Stanstead Fax: +971 4 8840 808 Heathrow Airport London, Hounslow Services: Airport Ticketing Sales Desk, Arrival and Email: www.ska-arabia.com Middlesex, TW6 3XQ Transfer Services, Baggage Services, Check-in Services, Services: Ground Handling, Terminal Operations, Tel: +44 20 8750 9881 Dedicated Passenger Services, Gate and Departure Fuel, Passenger Charter. Email: [email protected] Services, Lost and Found Services, Special Passenger Website: www.cobaltgs.com and VIP Services, Load Control and Communications, Services: Airline Move Or Start-Up Project Station Representation and Supervision, Aircraft UNITED AVIATION SERVICES (UAS) Loading/Unloading, Baggage Sorting, GPU, Push-back, P.O BOX 54482, Dubai Management, Passenger Check-In, Self-Service Kiosk Hosting, Premium Passenger’s Concierge Water & Toilet Services, ACU, ASU United Arab Emirates Service, Boarding Control & Gate Function, Tel: +971 4 299 66 33 Transfer Desk Services, Flight Operations Control, Fax: +971 4 299 67 77 Flight Despatch, Baggage Services (Lost & Found), Email: [email protected] Ticket Desk, Full Ramp & Baggage Handling, De- Website: www.uas.ae Icing, Aircraft Towing. Services: VIP Ground Handling, Quality GSE Usage, Baggage Handling, Catering, Crew Assistance, Worldwide Flight Services Ltd Ground Transportation, Hotel, Security, Cargo and Dnata Ltd London Heathrow Airport Commercial Handling, Flight Monitoring. Bedfont Road, Stanwell Building 552 - Shoreham Road East Middlesex, TW19 7LU TW6 3UA United Kingdom Tel: +44 208 564 5330 Tel: +44 1784-425100 Email: [email protected]

62 Airline Ground Services Winter 2014/Spring 2015 www.ags-airlinegroundservices.com GROUND SERVICE PROVIDERS

UNITED STATES Email: [email protected] USA Website: http://itps.jeppesen.wfscorp.com Tel: +1 561 746 3282 Services: Aircraft Handling Services, International Fax: +561 746 3280 0WFS'MJHIUBOE-BOEJOH1FSNJUT 8PSMEXJEF5SBGlD Email: [email protected] Rights, Flight Planning and Weather, Passenger Website: www.jetstreamgs.com and Cargo Service Coordination, Supervision Products & Services: Ramp Handling, Cargo, and GSC Arrangements Global Credit Facility, GSE, Cabin Service, Janitorial, Special Services, Diplomatic and Military Services Diversion Airport Terminal Services (ATS) Support, Hotel, Transportation and Catering Passenger Services and Aircraft Cleaning. 111 Westport Plaza Drive Arrangements, Fuel Sales and Services all of our Suite 400 Services, Including Ground. Mercury Air Cargo St. Louis, Missouri 63146 6040 Avion Drive USA DGS/DAL Global Services Suite 200 Tel: +1 314 739 1900 980 Virginia Avenue Los Angeles Fax: +1 314 739 7070 4th Floor, , GA 30354 CA 90045 Email: [email protected] United States Tel: +1 310 641 5667 Website: www.ATSSTL.com Tel: +1 800 350 4828 Website: www.mercuryaircargo.com Stations: Austin, TX (AUS), Atlanta, GA (ATL), Email: [email protected] Services: Warehouses Providing Import and Export Mascoutah, IL (BLV), Nashville, TN (BNA), Website: www.dalgs.com Services, Allocated Space on Airlines Ensures Columbus, OH (CMH), Colorado Springs, CO (COS), Services: Ramp Handling, Cabin, Ticketing/Gate Space on Flights, World-Wide Air Transportation Washington D.C. (DCA), , TX (DFW), Detroit, Services, Charter Handling, Wheelchair Services, Service, Customs Documentation Service, Air MI (DTW), Ft. Lauderdale, FL (FLL), Houston, TX Skycap Services, De/Anti-Icing, Cargo & Mail Cargo Charter Services. HOU, Huntsville, AL (HSV), Jackson, WY (JAC), Las Handling, Vegas, NV (LAS), Los Angeles, CA (LAX), Flushing, Club Room Services, Janitorial, Lavatory & Prime Flight Aviation Services NY (LGA), Kansas City, MO (MCI), , IL Portable Water, Ground Support Equipment 7135 Charlotte Pike (MDW), McAllen, TX (MFE), Madison, WI (MSN), Maintenance, Aircraft Maintenance, Fuel Services, Suite 100 Minneapolis-St. Paul, MN (MSP), Ontario, CA (ONT), Aviation Consulting. Nashville, TN 37209 Palm Beach, FL (PBI), Portland, OR (PDX), Phoenix, Tel: +1 615 312 7856 AZ (PHX), Philadelphia, PA (PHL), Palm Springs, Evergreen Aviation Ground Logistics Enterprises CA (PSP), Reno, NV (RNO), Fort Meyers, FL (RSW), Fax: +1 615 399 1438 San Diego, CA (SAN), Seattle, WA (SEA), San Jose, Inc (Eagle) &NBJMJOGP!QSJNFmJHIUDPN CA (SJC), Salt Lake City, UT (SLC), Orange County, 3850 Three Mile Lane 8FCTJUFXXXQSJNFmJHIUDPN CA (SNA), St. Louis, MO (STL) McMinnville, Oregon 97128 Services: , Interline Services: De-Icing, Passenger, Ramp Handling, United States Baggage Transfer, Security, Ramp Scrubbing, Marshalling, Pushback, Fuelling, Loading and Tel: +1 503 472 0011 GSE Maintenance. Unloading, Cabin Cleaning, Cargo Services, GSE Fax: +1 503 434 6484 Maintenance, Baggage Services, Lounge Services, Email: [email protected] Pacifi c Aviation Corporation Concierge Services. Website: www.evergreenaviation.com 380 World Way, Box S-31 Services: GSE Maintenance/Ramp Services/Cabin Los Angeles, CA 90045 Cleaning, Crew Transport, De-Icing, Ground Power Tel: +310 646 4015 Supply, Baggage Handling, Toilet and Water, Ramp, Fax: +310 646 4016 Passenger, Pushback and Towing. &NBJMJOGP!QBDJlDBWJBUJPODPN 8FCTJUFXXXQBDJlDBWJBUJPODPN GAT Airline Ground Support Services: Passenger Services, Flight Operations, 1PTU0GlDF#PY Crew Administration. Aircraft Service International Group (ASIG) Mobile, Alabama 36608 201 S. Orange Avenue USA QUANTEM Aviation Services Suite 1100A Tel: +1 251 633 3888 175 Ammon Dr Orlando, FL 32801 Fax: +1 251 633 4028 Manchester, NH 03103 Website: www.gatags.com USA USA Services: Ramp, Passenger, Ancillary, Cargo, Tel: +603 647 1717 Tel: +1 407 648 7373 Ground Handling, Marshalling, Pushback, Towing, Email: [email protected] Fax: +1 407 206 5391 Baggage and Cabin Appearance. Email: [email protected] Website: www.qasllc.aero Website: www.asig.com Stations: Anchorage (AK), Baltimore (BWI), Boston Airport Locations: 71 Airports: North America, Global AMS (BOS), Fort Wayne (FWA), Fort Myers (RSW), 2491 Winchester Road Suite 312 Greensboro (GSO), Indianapolis (IND), Jacksonville Central America, Europe and Asia (JAX), Manchester, (MHT/CHQ), Milwaukee (WKE), Services: Ramp Handling, Cabin Cleaning, Memphis, TN 38116 Norfolk (ORF), Orlando (MCO), Peoria (PIA), Passenger Services, Into Plane Fuelling, Fuel Facility Tel: +901 344 9636 Portland (PDX), Richmond (RIC), Rochester Management, GSE Fuelling, Aircraft De-icing, GSE Fax: +901 346 6636 (ROC), Salt Lake City (SLC), South Bend (SBN), St. Maintenance, and Baggage Handling Email: [email protected] Petersburg (PIE), Tulsa (TUL) System Maintenance, Airport Facility Services. Website: www.fssgams.com Services: Ground Handling, Passenger Services, Services: Aircraft Support, Private Charter Aircraft Cleaning, Cargo Warehousing, Cargo Aircraft Operations, FBO and Terminal Operations. Handling, Fluid Reclamation And GSE Maintenance Hallmark Aviation Services Superior Aircraft Services Inc. 5757 West Century Blvd, Suite 860 Consolidated Aviation Services (CAS) $IFTUFSlFME$FOUFS Cargo Building 261 Los Angeles , CA 90045 Suite# 145 United States JFK International Airport, Jamaica, NY 11430 $IFTUFSlFME .0 Telephone: +718 244-0900 Tel: +1 310 215 0701 Tel: +636 778 2300 Website: www.casusa.com Fax: +1 310 410 5350 Website: www.superiorskycaps.com Stations: New York (JFK), Newark (EWR), Email: [email protected] Airport Locations: SYR: Syracuse, NY, BOS: Boston, Washington Dulles (IAD), Houston Airport System Website: www.hallmark-aviation.com MA, EWR: Newark, NJ, ORF: Norfolk, VA, RDU: (IAH), Chicago O’Hare (ORD), Will Rogers (OKC), Services: Baggage Handling, Passenger Services, Raleigh-Durham, NC, MCO: Orlando, FL, TPA: Tampa, Dallas/Fort Worth (DFW), Denver (DEN), George Flight Dispatch, Ramp Services, Load Control. FL, FLL: Fort Lauderdale, FL, RSW: Fort Myers, FL Bush International Airport (IAH), San Antonio Services: Baggage Handlers, Wheelchair Services, International Airport (SAT), Fort Lauderdale- Holman Aviation Co Security, Aircraft Cleaning. Hollywood International Airport (FLL), Miami 1940 Airport Ct, Great Falls, MT 59404 International Airport (MIA), Montreal Pierre Elliott Tel: +1 408 453 7813 Swissport USA, Inc Trudeau International Airport (YUL), Toronto Fax: +1 408 453 7204 (YYZ), San Diego (SAN), Philadelphia (PHL), Email: [email protected] 45025 Aviation Dr Ste 350 Seattle (SEA) Website: www.holmanaviation.com Dulles, VA, 20166 Services: Passenger, Cargo, Ramp Handling, Mail Services: GPU, Air Start, De-Icing, Oxygen and United States Handling, Facility Management. Nitrogen, Grooming, Baggage, Gate Usage, Towing Suite D and Pushback. El Paso TX, 79906 Air Service Hawaii United States 95 Nakolo Place, Honolulu, HI 96819 IDS Intergrated Deicing Services Tel: +1 703 742 4300 Tel: +808 821 3122 / 839 5003 $PSQPSBUF0GlDF "NNPO%SJWF Website: www.swissport.com Fax: +808 836 2117 Manchester, NH 03103 Stations: Albuquerque (ABQ), Anchorage (ANC), Email: [email protected] Atlanta (ATL), Boston (BOS), Burbank (BUR), Website: www.airservicehawaii.com Tel: +1 603 647-1717 Fax: +1 603 647-1276 Chicago - (MDW), Chicago - (ORD), Cincinnati (CVG) Services: Fuel and Handling, Crew Services, , Cleveland (CLE), Dallas (DFW), Dayton (DAY), Passenger Services. Email: [email protected] Website: www.deicingsolutions.com Denver (DEN) , Des Moines (DSM), Detroit (DTW), Products & Services: Ramp Handling, Cargo, El Paso (ELP), Fort Lauderdale (FLL), Fort Myers Commercial I.T.P.S. by Jeppeson GSE, Cabin Service, Janitorial, Special Services, (RSW), Grand Rapids (GRR), Honolulu (HNL), Houston & World Fuel Services Passenger Services and Aircraft Cleaning. (IAH), Houston (HOU), Islip - Long Island, NY (ISP) 55 Inverness Drive East Kansas (MCI), Las Vegas (LAS), Los Angeles (LAX), Memphis (MEM) Fuelling , Miami (MIA), Minneapolis Englewood 80112, Colorado Jet Stream Ground Services (MSP), Nashville (BNA), Nassau - Nassau Lynden United States 1070 East Indiantown Rd , Suite 400 Pindling (NAS), New York - John F. Kennedy (JFK), Tel: +1 281 556 2402 Jupiter, FL 33477 New York - LaGuardia (LGA), Newark (EWR), News Fax: +1 281 556 2501 Orleans (MSY), Oakland (OAK), Oklahoma City (OKC),

www.ags-airlinegroundservices.com Winter 2014/Spring 2015 Airline Ground Services 63 GROUND SERVICE PROVIDERS

Omaha (OMA), Ontario (ONT), Orange County - Website: www.candysur.com.uy Aviation Consultancy, Aviation Safety, Security (SNA), Orlando - Orlando Intl. Airport (MCO), Orlando Services: Loaders, Staircases, Passenger Boarding, and Handling Products and Equipment, Aviation - Sanford Intl. Airport (SFB), Philadelphia (PHL), Food Service, Passenger Transport, Loading Security Services, Cargo and Passenger GSA Phoenix (PHX), Portland (PMW), Reno (RNO), San and Unloading, Conveyor Belts, Forklifts and Services, Industrial Safety Wear. Antonio (SAT), San Francisco (SFO), San Jose (SJC), Generating Sets. Sarasota (SRQ), Seattle (SEA), St. Louis(STL), Tucson National Airports Corporation Ltd (TUS) , Washington - Dulles Intl. Airport (IAD) Kenneth Kaunda International Airport Services: Ramp Services, Cargo, Baggage, Cabin VANUATU Cleaning, Fuelling, Loading/Unloading P.O. BOX 30175, Lusaka Vanuatu Terminal Services Ltd Zambia AirportÆ Ticketing Sales Desk, Arrival and Transfer P.O Box 131, Port Vila Services, Check-in Services, Dedicated Passenger Tel: +260 211 27 1313/1292 Services, Gate and Departure Services, Lost and Vanuatu Fax: +260 211 271007, 260 211 27 1292 Found Services, Special Passenger and VIP Services, Tel: +678 2 5111 Email: [email protected] Load Control and Communications, Station Fax: +678 2 6784 Website: www.nacl.co.zm Representation and Supervision, Aircraft Loading/ Website: www.airports.vu Services: Passenger Handling, Ramp Handling, Unloading, Baggage Sorting, GPU, Push-back, Water Services: Baggage Handling, Cabin Cleaning, Load Control, Check-In and Gate Services, Arrange & Toilet Services, ACU, ASU. $IFDL*O 'MJHIU1MBOOJOH *OmJHIU$BUFSJOH  Crew Accommodation and Transportation, VIP Refuelling, Security And Toilet and Water Service. Handling and Transportation, Aircraft Line Maintenance, Aircraft Cleaning, Facilitate Over Total Airport Services, Inc. Flight and Landing Permits, Flight Clearance, Other 1985 Yosemite Ave, Suite #230 VENEZUELA Flight Support Services, Air Navigation, Tenders, Simi Valley, CA 93063 Servisair/Swissport Venezuela Airport Charges, GSE Maintenance, Cabin Cleaning, Tel: +1 805 522 3565 Rampa 31, Aeropuerto Simon Bolivar Check-In, GPS, Boarding. Fax: +1 805 522 9645 Catia La Mar, 1161 Vargas Email: [email protected] ZEGA Limited Website: www.totalairportservices.com Venezuela Other Stations: Chicago O’Hare International (ORD), Tel: +58 414 318 8016 Freight Village Chicago Rockford (RFD), Los Angeles International Fax: +58 212 355 1954 Kenneth Kaunda International Airport Airport (LAX) San Francisco International Airport Email: [email protected] Lusaka (SFO), Newark Liberty International Airport (EWR) Website: www.swissport.com / www.servisair.com Zambia - Newark Liberty International Airport (EWR), Services: Cabin Cleaning, Load Control/Weight Tel: +260 211 271 185 Huntsville International Airport (HSV), Bradley Balance, Passenger Services and Ramp Services. Fax: +260 211 271504 International Airport (BDL), Ontario International Email: [email protected] Airport (ONT) VIETNAM Website: www.zegazambia.co.zm Services: Cargo Aircraft Handling, Cargo Services: Passenger, Ramp and Cargo Handling, Warehousing, SFO On-Airport Cargo Warehouse, ITL Aviation Services Freight Forwarding, Warehousing. Newark On-Airport Cargo Warehouse, Passenger 52 Truong Son Street, Tan Binh District Aircraft Handling, Passenger & Fuelling Services, Ho Chi Minh City Airport Support Services. Tel: +84 8 3848 8567 ZIMBABWE Website: www.itlavs.com Aviation Ground Services (AGS) Triangle Aviation Services Inc. Services: Aircraft Loading / Unloading, Baggage Harare International Airport 'JGUI4USFFU OEmPPS 7BMMFZ4USFBN Sorting and Transportation, Cabin Cleaning, Air Harare, PO Box AP 13 11581 NY Starter and GPU, Push-Back and Towing, Brake Cleaning, Lavatory and Water Services, ULD Zimbabwe United States Control, Cargo, Flight Support. Tel: +263 4 575 000/9 / +263 4 575 660/6 Tel: +1 516 561 1700 Fax: +263-4-575 011 / +263 4 575 659/575513 Fax: +1 516 872 1599 Email: [email protected] Email: [email protected] Saigon Ground Services Website: www.avi-ground.com Website: www.triangleservices.com Southern Airports Corporation Building Services: Aircraft, Ramp and Cargo Handling. Services: Ramp Services, Cabin Cleaning, Airport/ Tan Son Nhat International Airport Terminal Facilities Maintenance, Baggage Handling, QIOH GSE Maintenance, Load Control/Weight Balance, Ho Chi Minh City Passenger Assistance Unit, Passenger Services Vietnam and Security Services. Tel: +84 8 3848 5383 ext. 5419 Fax: +84 8 3848 8571 Email: [email protected] Website: www.scsc.vn Astra Aviation Services: General Cargo, Special Cargo, Perishable Harare International Airport Center, ULD Handling, ULDs Equipment Service, Harare, Zimbabwe WFS NORTH AMERICA Supply Packaging, Supply. Email: [email protected] 1925 W. J. Carpenter Freeway Website: www.astra-aviation.com Suite 450, Irving Saigon Cargo Service Corporation (SCSC) Services: Aircraft Charter, Aircraft Flight Support Texas 75063 30 Phan Thuc Duyen and Supervision for Executive Aircraft and USA Ward 4, Tan Binh Dist., HCMC Ambulance Flights, Aircraft Fuel Supply, Catering Tel: +1 972 629 5000 / +1 786 388 9320 Vietnam and GHA Services Arranged and Permits applied Website: www.wfs.aero Tel: +84 8 3997 6930 for, Airport Management and Representation Stations: ATW, AVL, AZA, BIL, BOS, BTV, BUF, BWI, Fax: +84 8 3997 6840 For Passenger and Cargo Airlines “Astra Visitor BZN, CID, CLE, CLT, CMH, COS, COU, DCA, DFW, EGE, Email: [email protected] Services” that can include Hotel Booking, Airport EUG, EWR, FAR, FSD, GSO, GTF, HNL, IAD, IAH, ICT, Website: www.scsc.vn Meet and Greet & Private Transport Services, ISL, JFK, LAS, LAX, LCK, LGA, LNY, MCO, MIA, MKK, Services: General Cargo, Special Cargo, Perishable Personal Protection Services, Local Tours, MSY, MTJ, ORD, PBI, PDX, PGD, PHL, PHX, PIT, PSP, Center, ULDs Handling, ULDs Equipment Service, Aviation Company Representation Services, RAP, RDU, RFD, SAN, SBA, SEA, STT, STX, TOA, TTN Supply Packaging, Supply Dry Ice. Aviation Consultancy, Aviation Safety, Security Services: Aircraft Loading and Unloading, and Handling Products and Equipment, Aviation Marshalling, Pushback, Cleaning, Water Servicing, Security Services, Cargo and Passenger GSA Load Planning and Airport Transportation, De- ZAMBIA Services, Industrial Safety Wear. Icing and Refuelling. National Handling Services (PVT) LTD United Technical Operations - WHQUS Harare International Airport P.O. Box 66100, Chicago, IL 60666 TUmPPS%PNFTUJD5FSNJOBM USA P.O Box 191, Harare Tel: +847 700 3915 Zimbabwe Fax: +847 364 1849 Tel: +263 772 101 286 Email: [email protected] Astra Aviation Fax: +263 4 585197 Website: www.unitedtechops.com Kenneth Kaunda International Email: [email protected] Services: Marshalling, Pushback and Towing, Lusaka Website: www.nhszim.com Baggage Handling, Positive Bag Match, Cabin Email: [email protected] Services: Passenger, Baggage, Ramp, Cargo Cleaning and Provisions, Water & Lavatory Website: www.astra-aviation.com Handling, Aircraft Pushback, Executive Lounge, Services, Ramp Supervision, De-Icing Services. Services: Aircraft Charter, Aircraft Flight Support Cargo Import & Export. and Supervision for Executive Aircraft and URUGUAY Ambulance Flights, Aircraft Fuel Supply, Catering and GHA Services Arranged and Permits applied Candysur SA for, Airport Management and Representation Carrasco International Airport For Passenger and Cargo Airlines “Astra Visitor 3VUB,Nn$1 Services” that can include Hotel Booking, Airport Uruguay Meet and Greet & Private Transport Services, Tel: +598 2604 0000 Personal Protection Services, Local Tours, Email: [email protected] Aviation Company Representation Services,

WHILST EVERY EFFORT IS MADE TO ENSURE THAT THE INFORMATION IS CORRECT, THE PUBLISHER CANNOT ACCEPT RESPONSIBILITY FOR ANY INCORRECT ENTRIES

64 Airline Ground Services Winter 2014/Spring 2015 www.ags-airlinegroundservices.com AirAi Cargo H

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AIR CARGO HANDLING CONFERENCE 2015 1st-3rd September 2015 Shangri-La Hotel Bangkok Join us at the 7th Air Cargo Handling Conference

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Join us in the heart of Bangkok for the air cargo handling sector’s premier annual gathering. For the fi rst time in Asia we will see industry professionals come together for two days of lively discussions, informative presentations, 1-2-1 meetings and working groups. We look forward to seeing you there For sponsorship and exhibition enquiries please contact [email protected] or tel: + 44 (0) 208 668 9118 www.achconference.com