SWC Medical Group Dr Alex Trompetas & Partners

SELSDON PARK WARLINGHAM GREEN CHALDON ROAD WHYTELEAFE 97 Addington Road 1 Church Road Chaldon Road 19 Station Road Selsdon Warlingham Caterham Whyteleafe CR2 8LG CR6 9NW CR3 5PG CR3 0EP

JOB DESCRIPTION

Title Receptionist

Location Chaldon Road Surgery

Accountable To Surgery Manager

Hours of Duty Variable

The Practice Seven partners working from four premises covering the areas of South Croydon, Selsdon, Sanderstead, Warlingham, Caterham, Coulsdon and Whyteleafe.

Relationship with Other Members of Staff This practice believes in team effort and has worked very hard to build a team feeling within the staff. The holder of this position takes part in this team and interacts with all members of staff. Attendance at a monthly evening Practice meeting is mandatory.

Responsible For The smooth running of the surgery and reception area, to ensure the patients receive the best possible service.

Duties • To greet patients arriving and deal with any queries and questions they may have. • To assist the doctors in all aspects of administrative duties in connection with the smooth running of the reception and doctors’ areas of the Practice. • To investigate and appropriately deal with any non-medical problems from patients and report to doctors where necessary. • To answer all incoming telephone calls and take the appropriate action thereon. • To use the computer system to make and amend appointments as necessary. • To ensure that requests for visits and messages are accurately recorded in the correct place within the EMIS clinical system and that Practice protocols are adhered to. • To control the keeping of records, filing and retrieval of information and all routine activities connected with the reception area. • To accurately scan into EMIS patient records incoming post and relevant test results, etc. • Make bookings for ambulances, etc. as requested. • To open the premises on arrival and close down the premises on departure in an organised and methodical way to ensure the building and its contents are safe and secure. • To observe the Practice Health and Safety Policy and to consider safety at all times. • To make drinks for doctors and colleagues as necessary and to keep the working areas as neat and tidy as possible. • To record all monies received according to Practice procedures. • To complete all necessary forms accurately, and ensure adequate stock levels of these forms. • To attend meetings and training courses as appropriate. • To operate the repeat prescription system according to Practice protocols. • To ensure patient confidentiality is maintained at all times. • To be prepared to assist in any duty that may be necessary to ensure the smooth running of the surgery.