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Outreach Summary P a G E | 1 August 2020 REFERENCE B

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REFERENCE B Outreach #1 Summary Table of Contents Introduction..................................................................................................................................................1 Listening Sessions ........................................................................................................................................2 Online Survey................................................................................................................................................2 Key Findings..................................................................................................................................................3 Survey Questions and Summary ..................................................................................................................3 Demographics.............................................................................................................................................29 Appendix A..................................................................................................................................................39 Appendix B................................................................................................................................................136 Appendix C................................................................................................................................................139 Introduction The following report provides an overview of the results of the listening sessions and online survey results for Clackamas County’s Transit Development Plan. Due to COVID-19 restrictions, tabling sessions did not take place during the public outreach period, however three virtual listening sessions were conducted. The online survey was open between June 3, 2020 and July 2, 2020 to give the public an opportunity to share their thoughts on Clackamas County’s transit services and existing gaps. A total of 720 people took the survey, including 440 riders and 280 non-riders. There were 29 questions, 8 of which were demographics questions. Three listening session dates/times were advertised on the website and promoted in outreach emails to the stakeholder interest groups listed below. Two of the scheduled listening sessions were conducted and the third was cancelled due to a lack of registrants. However, a one-on- one stakeholder interview was conducted instead. A total of 6 people RSVPed for the 3 listening sessions and 3 people actually attended. • Local jurisdictions • Business organizations, associations and chambers of commerce • Community Planning Organizations (CPOs), Hamlets and neighborhood associations • Bike, pedestrian and transit boards • Transit interests • Environmental interests • Senior services Clackamas County Transit Development Plan – Outreach Summary P a g e | 1 August 2020 REFERENCE B • Groups that represent Spanish speakers • Low-income residents and advocacy organizations • Health equity interests • Schools and colleges • Tourism interests • Housing and community development interests LISTENING SESSIONS Three 30-minute listening sessions took place via Zoom meetings on the following dates: • Wednesday, June 17 – Participant: Bill Merchant, Hamlet of Beavercreek • Thursday, June 25 – Participant: Jamie Huff, City of Happy Valley • Tuesday, July 7 – Participant: Tom Strader, SCTD District Manager See Appendix B for complete listening session notes. ONLINE SURVEY Promotion A $20 grocery store gift card incentive was offered to participants who recorded their names and contact information in Question 1 of the survey; four randomly-selected participants won the drawings and were mailed a gift card. Clackamas County promoted the online survey through the following media: • NextDoor postings • Clackamas County Facebook and Twitter postings • Local jurisdictions social media • Emails to the stakeholder interest groups (listed above), interested parties and TAC and PAC members Key Findings • Within the past year, 54% of all respondents used TriMet, 40% used no transit service, and small percentages of respondents used the smaller service providers. • Prior to the survey, nearly all of the non-riders had heard of TriMet and about 30% of the respondents had heard of Canby Area Transit (CAT), Sandy Area Metro (SAM), South Metro Area Regional Transit (SMART), and Mt Hood Express. Fewer people had heard of South Clackamas Transit District (SCTD) and the CCC Xpress Shuttle. Clackamas County Transit Development Plan – Outreach Summary P a g e | 2 August 2020 REFERENCE B • About 60% of non-riders prefer to drive and 39% stated that transit doesn’t go where they need it to go. Twelve of the non-riders do not support transit in general and do not want to pay tax dollars for it (Question 34 opened- ended responses.) • 14 write-in comments in response to why people don’t use transit noted safety concerns as a primary reason people do not ride transit, and in subsequent open-ended questions, safety concerns were a prominent theme. • 9 non-riders said that their disability makes traveling via transit more difficult. • 129 non-riders (near 50% of non-riders) use Uber/Lyft or a taxi service to get around. • Of the riders, about 90% use MAX/light-rail, whereas 62% ride a bus with a fixed route. Only 10 people use TriMet lift or a similar door-to-door service. • The primary destination for participants was for recreational/social purposes but high numbers of people also commute to work and shopping destinations via transit. • The most common specific place that people would like to travel to by transit if it were available was West Linn (Question 10). • 50% of participants travel directly to their destinations and do not transfer. • Fewer riders transfer between different service providers, but 74% transfer between TriMet lines. • Responses by non-riders to where specifically they would like to travel if it was available, listed by cross streets, yielded: Salamo Drive, Stafford Road, Beavercreek Road, Borland Road, Sunnyside Road, Lower Boones Ferry Road, and Highway 43 from L.O. to Portland. (Question 15) • The desire for MAX to run to Oregon City came up in several different open-ended comments for various questions. Survey Questions and Summary The following is a chronological listing and summary of each survey question. None of the questions were required, so various numbers of participants skipped each one. All of the multiple-choice questions permitted multiple responses per question, so the percentages listed do not necessarily add up to 100%. See Appendix A for all open-ended comments for each question. Question 1 Question 1 asked participants to provide their contact information for the incentives. Clackamas County Transit Development Plan – Outreach Summary P a g e | 3 August 2020 REFERENCE B Question 2 Please select all bus or MAX/light-rail companies that you have used to ride a bus or MAX/light-rail train in Clackamas County in the last 12 months. Of the 705 people who answered this question, 54% have used TriMet over the past 12 months, approximately 40% have not used any transit providers and less than 5% have used one of the smaller transit districts. Thirty people selected “Other” and provided the following other forms of transportation they use. • Uber/Lyft • WES train • Amtrak • Gorge Express • School bus Which Service Providers People Have Used Within the Past Year Trimet 54.00% Canby Area Transit (CAT) 2.60% Sandy Area Metro (SAM) 3.40% South Metro Area Regional Transit (SMART) 4.70% South Clackamas Transportation District (SCTD) 2.00% Mt Hood Express 3.70% Clackamas Community College Xpress Shuttle 2.00% Other (Transportation Reaching People),… 3.00% Don't know 0.70% None 39.70% 0.00% 10.00% 20.00% 30.00% 40.00% 50.00% 60.00% Clackamas County Transit Development Plan – Outreach Summary P a g e | 4 August 2020 REFERENCE B Non-Rider Questions The following 4 questions were intended only for those who indicated in the previous question that they had not used any bus or MAX/light rail in the last 12 months. Question 3 Before this survey, which transit providers were you aware of? Of the 283 participants who responded, nearly everyone (98%) had heard of TriMet prior to the survey. About 30% were familiar with CAT, SAM, SMART, and Mt Hood Express or the Other options. In the “Other” comments, nine people shared other service providers that they had heard of, including Cherriots and WES. Which Transit Providers People Were Aware Of Prior to the Survey TriMet 97.50% Canby Area Transit (CAT) 34.30% Sandy Area Metro (SAM) 29.00% South Clackamas Transportation District (SCTD) 12.40% Mt Hood Express 29.30% Clackamas Community College Xpress Shuttle 22.30% Other (Transportation Reaching People,… 33.20% Don't know 1.10% None 1.40% 0.00% 20.00% 40.00% 60.00% 80.00%100.00%120.00% Clackamas County Transit Development Plan – Outreach Summary P a g e | 5 August 2020 REFERENCE B Question 4 If you don’t ride transit, why don’t you use transit in Clackamas County? The majority of the 272 non-rider respondents who answered this question said that they preferred to drive (61%) and 39% stated that transit doesn’t take them where they need to go. There were 53 comments provided, and the most common themes were: • Poor Access (18) • Safety concerns (14) o Of those who had safety concerns and completed the demographics survey information, four were aged 35-44, two were aged 45-54, three were aged 55-64, two were 65 years plus; they were all White, saved one Mixed race person; and the
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