OutsourcingPoland BPO and Shared Services Centers 2012 t 600 BPO, shared services, and outsourcing centers t Top 90 universities in Poland t Profiles of center managers ISSN !"#$-#"%& Table of Contents Publisher: BiznesPolska Media Sp.z o.o. Poland’s outsourcing sector is growing up – and growing East . 4 ul. Długa ##/(), bud. D, lok *)#, ))-&#! Warszawa Poland as a top European shoring destination. 6 tel./fax: )&& +$! *)"& Research Director: Manager’s Profi le . 7 Magdalena Adamczyk
[email protected] Tholons 2012 Top 100 Outsourcing Destinations . 12 Marketing Executive: Wiktor Gliński Human assets key to attracting services. 13
[email protected] Ranking: Poland’s Top Universities. 14 President: Thom Barnhardt O! ce space options in Poland’s major cities . 16
[email protected] Taxes, subsidies and other investment sweeteners . 20 Map of Outsourcing, BPO and Shared Services Centers in Poland . 24 List of BPO/SSC Companies in Poland . 26 OutsourcingPoland Interview: The Rise of the Superlocation. 37 BPO and Shared Services Centers 2012 Letter from Editor: In this annual business directory (our !th edition), Outsourcing in Poland, published by BiznesPolska Media, we have tried to provide some insight into emerging trends in the sector in Poland and growth opportunities. " e core of our e# ort has been to provide the most-exhaustive listing of companies in the outsourcing and SSC sector in Poland. Our de$ nitions of outsourcing are deliberately broad, and includes the large sectors of shared service centers, BPOs providing external services, as well as R&D centers, IT and software development, and call centres. " is year, we have a total of %&& $ rms listed.