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2008 Responsibility Review Review Responsibility Nokia Corporate Corporate Nokia Page 2 5 6 9 8 4 4 4 14 15 31 19 16 53 33 12 71 24 65 72 67 22 56 39 39 77 29 14 60 40 55 39 69

development for technology Mobile and wellbeing safety Health, Our commitment Our approach are Who we engagement Stakeholder Performance benefits Business Our products Reporting Our approach Our customers Our commitment Requirements Nokia Supplier and Targets Our Progress approach and Our commitment giving Corporate Development Youth volunteering Hands - Employee Nokia Helping Our vision Environment Report Assurance Independent Suppliers Society Customers Employees

1. About the report 1. About Contents 5. Community 3. CR overview 4. Employees 2. Summary (CR Review 2008) Review 2. Summary (CR 6. Supply chain Page 3 81 93 83 92 85 78 99 86 88 84 85 113 112 109

Services 2008 in short materials Sourcing collaboration Industry diversity Supplier Performance Supplier capability & building Training Goals assurance Independent Operations management Environmental and recycling Take-back Products 7. Environmental Report 2008 Report 7. Environmental Page 4

Improved video call functionality to support online calls using sign language; and sign using support calls online to video functionality call Improved - fea activate all the voice activate users to allows that switch a mobility with Adapter Hands Free Support for a Nokia device. of tures A wireless bluetooth loopset LPS5, for connecting a mobile phone or other audio device with t-coil t-coil with device audio phone or other a mobile connecting LPS5, for loopset bluetooth A wireless aids; equipped hearing

• • services and supportive scanning optical feedback, voice also introduced have developers third-party Nokia Forum challenges in mobile sensorial and physical addressing the Nokia offering complement that devices the mobile to communications. • Accessibility is about making Nokia devices and services usable and accessible to the greatest possible number of number of possible the greatest to usable and accessible and services is about making Nokia devices Accessibility than ten more for concerns on accessibility been working have We disabilities. with people, customers including - provid at aimed or applications features than 60 device more offer to continued 2008 we the end of and by years, work We and cognition. speech, mobility in hearing, vision, people limitations with for accessibility ing greater priori- accessibility discuss to and academia regulators organizations, disability from representatives with together including: accessibility, for functionality new offered During 2008, we ties and development. Accessibility of Nokia devices of Accessibility PricewaterhouseCoopers Oy has provided independent assurance over certain information presented herein. See herein. presented information certain over assurance independent Oy has provided PricewaterhouseCoopers report. assurance their The following discussion includes description of the corporate responsibility activities of our Devices & Services and & Services our Devices of activities responsibility the corporate of includes description discussion The following to “Nokia” refers discussion, In the following indicated. unless otherwise segments only, Networks Nokia Siemens Network. NAVTEQ and Nokia Siemens Nokia excluding Customers 2. Summary (CR Review 2008) 2. Summary (CR Review Previous CR reports can be found on the company’s CR website. on the company’s be can found CR reports Previous - csr.feed at the Nokia CSR team contact Please and our performance. activities on our views your welcome We [email protected]. Further details, background information on our approach and a history of Nokia’s CR activities can be found on the be can found Nokia’s CR activities of and a history on our approach information background details, Further corporate to relevant on specific activities information country detailed More Nokia’s website. pages of corporate is included Nokia’s CR map. in responsibility This report is available only online. The official Nokia Corporate Responsibility Report is incorporated in the annual is incorporated Report Responsibility Nokia Corporate The official only online. is available report This Nokia’s financial about Details report. this in the summary of also be pages can 20-F. Those found on Form report Nokia’s annual ac- 20-F, and on Form the annual report releases, results published in quarterly are performance website. on the corporate also be All these can viewed counts. 1. About the report 1. About 2008. year the calendar covering Report, (CR) Responsibility 6th Corporate is Nokia’s This - and the envi society affect most practices business where in the areas Nokia’s performance highlights The report our to relevant most are believe we areas and environmental socio-economic ethical, the key covers It ronment. and our stakeholders. business Page 5

- packag manufacturing, including in production, directly working employees had 25 576 2008, we 31, December At amongst and illness rate During 2008, the injury facilities. manufacturing device mobile our ten at ing and shipping, facilities manufacturing device our main of 0.6. In 2008, all nine was facilities our production at all our employees Labor conditions at manufacturing facilities manufacturing at Labor conditions On January 1, 2009, Nokia Siemens Networks published a revised Code of Conduct which is identical with that of of that with is identical which Conduct of Code published a revised Networks 1, 2009, Nokia Siemens On January 20-F. Nokia’s Form of Program” Networks—Compliance Siemens Overview—Nokia 4B. “Business Nokia. See Item Code of Conduct of Code in 2008. By the end continued Conduct of Nokia’s Code of among employees the knowledge expanding at Efforts by provided training Conduct of the Nokia Code had completed Nokia employees 86% of approximately the year, of Conduct of our Code also communicated have NAVTEQ, we of our acquisition of Upon the completion the company. and as as a business both and responsibilities ethics our values, of them aware make to all NAVTEQ employees to training in 34 languages, and a web is available Conduct of on the Nokia Code Information employees. individual - Con of in the Nokia Code the issues covered understand they ensure used to are employees for test and online tool in matters support all employees is to role whose Office, 2009, Nokia has had an Ethics of the beginning duct. Since Conduct. of the Code to relating - envi and supports and the changing its business reflects that values of also has a set Networks Nokia Siemens reflect to on our customer, focus operates: Networks Nokia Siemens how of the basis form The values ronment. the importance reflect to openly, communicate business; in their succeed customers helping of the importance excitement building of the importance reflect to inspire, communications; and transparent factbased speedy, of - suc to on innovation the focus reflect to innovate, especially customers; about the needs the business, of within workplace. the openness and form honesty respect, trust, how reflect to and win together, ceed; - is conduct survey global employee An annual the business. within and debate open discussion also encourage We feedback act on this issues, and we important of on a range our employees from feedback getting of ed as a way about our ask questions to employees for is also possible It our people practices. policies and when designing a prompt pages—and receive Internet our internal Intranet— the company through anonymously, even business, and openly published response. We have a set of values developed by our employees around the world that reflects and supports and business our reflects that the world around employees our by developed values of a set have We how of the basis and form culture business our evolving for a foundation act as The values environment. changing with together work them to encouraging others, to out reach we how reflect to together, achieving operate: we each with and work do business we how reflect human, to very and successes; risks, responsibilities us and share in what employees and our own our suppliers, engage our customers, we how reflect to you, engaging other; to us and our desire around about the world our curiosity reflect to innovation, for and passion for; Nokia stands in technology. innovation through people’s lives improve Values

PricewaterhouseCoopers Oy has provided independent assurance over certain information presented herein. See herein. presented information certain over assurance independent has provided Oy PricewaterhouseCoopers report. assurance their Employees and & Services our Devices of activities responsibility the corporate of includes description discussion The following to refers “Nokia” discussion, the following In indicated. otherwise unless segments only, Networks Nokia Siemens Network. and Nokia Siemens NAVTEQ Nokia excluding Page 6 PricewaterhouseCoopers Oy has provided independent assurance over certain information presented herein. See herein. presented information certain over assurance independent Oy has provided PricewaterhouseCoopers report. assurance their The following discussion includes description of the corporate responsibility activities of our Devices & Services and & Services our Devices of activities responsibility the corporate of includes description discussion The following to “Nokia” refers discussion, In the following indicated. unless otherwise segments only, Networks Nokia Siemens Network. Siemens NAVTEQ and Nokia Nokia excluding During 2008, the rate of voluntary attrition was 9.3% at Nokia and 6.2% at Nokia Siemens Networks. Nokia Siemens Nokia and 6.2% at 9.3% at was attrition voluntary of During 2008, the rate Suppliers Voluntary attrition Voluntary Nokia and Nokia Siemens Networks are committed to both promoting diversity and inclusion in the workplace in the workplace and inclusion diversity promoting both to committed are Networks Nokia and Nokia Siemens senior 13.7% of In 2008, on average, all employees. for opportunities development career rewarding and providing were positions management senior of 47.4% while women, held by Nokia were within positions management within positions management senior 2008, 22.7% of 31, December At nationality. non-Finnish peopleheld by of in Nokia and differently defined are positions management Senior women. held by were Networks Nokia Siemens comparable. directly is not data related their and accordingly Networks, Nokia Siemens Promoting diversity in the workplace diversity Promoting We provide a variety of mandatory and voluntary inhouse and external training opportunities for our employees our employees for opportunities training inhouse and external and voluntary mandatory of variety a provide We For role. their specific to as the competencies as well the workplace skills for of range a broad help them develop to to amounted than in production elsewhere working employees for expenses in 2008, Nokia’s training example, such employee. each for EUR 1 721 of expenditure to equating million, EUR 55 Training At December 31, 2008, Nokia Siemens Networks had 2 012 employees working directly in production—including in production—including directly working employees had 2 012 Networks 2008, Nokia Siemens 31, December At started Networks Siemens Nokia 2008, During facilities. its production shipping—at and packaging manufacturing, is based on which a standard, define to was step The first labor managing conditions. for a framework develop to against benchmarked Conduct, of Code Industry and standardized conventions Labour Organization International global Networks Siemens Nokia into will be integrated standard This and standards. labor laws international as performance the standard Using and guidance. information providing policies and guidelines, employment and assess labor monitor to system management an effective is also building Networks Nokia Siemens indicators, operations. manufacturing with first starting conditions, To support the implementation of the framework all manufacturing facility employees undertake training on the training undertake employees facility all manufacturing the framework of support the implementation To induction. their as part of the framework principles of Results showed these factories have successfully implemented the framework into employment processes, al- processes, employment into the framework implemented successfully have factories these showed Results fire to related mainly safety, occupational and control overtime to related improvement for areas though some a receive action plan will an with and those facilities plan in place an action have All findings detected. were safety, the framework. with compliance full ensure to 2009 half first during reassessment - conven Labour Organization based is on International which framework our assessment assessedagainst were a professional by conducted assessments The were Nations. the United of rights human and the tions declarations STRCSCC. company, assessment external Page 7 - The annual Nokia Siemens Networks supplier satisfaction survey was conducted with 290 key suppliers. This sur This suppliers. 290 key with conducted was survey satisfaction supplier Networks The annual Nokia Siemens To monitor our suppliers, Nokia Siemens Networks conducts regular audits to identify risks, monitor compliance compliance risks, monitor identify to audits regular conducts Networks Nokia Siemens our suppliers, monitor To - Net In 2008, Nokia Siemens on CR management. practice best and shares its requirements, of awareness and raise Networks Nokia Siemens requirements. its supplier with assess compliance to audits system 103 carried out works and the UK. India in China, suppliers seven of audits labor conditions in-depth also conducted All Nokia Siemens Networks suppliers must meet Nokia Siemens Networks’ global supplier requirements, which which requirements, global supplier Networks’ Nokia Siemens meet must suppliers Networks All Nokia Siemens the is part of commitment and social issues. This environmental ethical, of the management for standards set the suppliers. with agreements contractual - on Environ its requirement to on the compliance a survey also conducted Networks Nokia Siemens 2008, In early had a sites suppliers’ of 91% that showed The survey suppliers. (EMS) among its direct System Management mental also certified. these were of and the majority in place, EMS documented Nokia Siemens Networks Siemens Nokia - obtain best, scored Networks Nokia Siemens on which as the area and environment’ ethics ‘business showed vey that considers Networks Nokia Siemens survey, this of Based feedback on the 110). 8.3 (scale of score ing an overall - find the require suppliers and that its suppliers, of the majority by well understood are requirements the basic be strict. ments to - Re the GeSI and World through level an industry at participate to continued have we work our own to In addition on learning focusing in workgroups participate actively and we Gas (GHG) Protocol, Greenhouse Institute’s sources audits. industry joint and extractives building, and capability Nokia conducts an annual Supplier Satisfaction Survey. In 2008, the overall satisfaction survey result was 78%, 78%, was result survey satisfaction In 2008, the overall Survey. Satisfaction an annual Supplier Nokia conducts satisfaction Overall level. an excellent represents and 100% level unacceptable an 0% represents where on a scale business other and whether management relationship planning, such as on areas Nokia performs how reflects The overall compliance. of level and ethical environmental on their compromise to suppliers force expectations 90%. was Responsibility Nokia’s Corporate to suppliers of level satisfaction From a social and environmental perspective we have continued to promote compliance against our requirements. our requirements. against compliance promote to continued have perspective we a social and environmental From - envi and and safety health labor, in-depth assessments and eight Requirements Nokia Supplier 62 conducted We Nokia assessors and internal by conducted assessments were the indepth of assessments in 2008. Five ronmental Industry (GeSI) and Electronic Initiative eSustainability the Global assessors, as part of third-party external by three pilot. audit joint (EICC) industry Coalition Citizenship Regarding EU REACH, or the European Union Regulation on Registration, Evaluation, Authorisation and Restriction and Restriction Authorisation Evaluation, on Registration, Regulation Union or the European EU REACH, Regarding awareness generate to suppliers all our direct with and cooperating surveying been actively have we Chemicals, of in place. actions are necessary that and ensure We also monitored our suppliers’ site certification to Environmental Management System ISO14001. At December December At ISO14001. System Management Environmental to certification site our suppliers’ also monitored We account suppliers These certified certified. ISO14001 serving Nokia were sites suppliers’ our direct of 2008, 91% 31, expenditure. purchasing our hardware 98% of least at for During 2008, we continued to promote environmental and social responsibility in the supply chain. From the From supply chain. in the social and responsibility environmental promote to continued we During 2008, setting, target and performance environmental suppliers’ of the visibility increased perspective, we environmental and waste consumption water (CO2) emissions, carbon dioxide consumption, energy areas: key on four focusing - reduc have 82% expenditure, hardware our overall of 69% for account together that our suppliers Of generation. part in 2009 as is continuing monitoring This and monitored. in place and waste CO2, water energy, for tion targets suppliers. with cooperation our ongoing of Nokia Page 8

Nokia Siemens Networks Siemens Nokia partici- actively disasters, natural by people affected to assistance provided Networks During 2008, Nokia Siemens - in the prov the earthquake of in the wake systems communications of and restoration efforts in the relief pating Additionally, in 2008 we donated funds to assist relief efforts following floods in Ghana and drought in Ethiopia; we we in Ethiopia; floods in Ghana and drought following efforts relief assist to funds donated in 2008 we Additionally, donated and we Brazil; in Valley floods in Itajai following efforts relief assist phones to and mobile funds donated and Pakistan. in Chile programs recovery support earthquake to funds During the year, Nokia continued to provide assistance to people affected by natural disasters. This assistance assistance This disasters. natural by people affected to assistance provide to Nokia continued During the year, in the Sichuan an earthquake following efforts relief assist phones to and mobile funds of included the donation Our in Myanmar. Nargis Cyclone of in the wake efforts relief assist to funds of and the donation China of province card a UNICEF greetings through sum raised has included a substantial victims in Myanmar cyclone support for Myanmar in both areas the affected of reconstruction support the long-term to also committed have We campaign. province. and Sichuan In March 2008, the success of the Bridgeit youth education project in the Philippines was reflected in its renewal its in renewal reflected was in the Philippines project education youth the Bridgeit of 2008, the success In March - learn multimedia bring interactive to networks uses mobile Bridgeit launched Originally in 2003, and expansion. materials. educational the latest to access or ready connections internet lack fixed schools that to ing materials Development Nations and the United Pearson Foundation, Youth International with partnership this Through the from benefited have school children elementary one million approximately that Nokia estimates Programme, date. to program During 2008, we continued to support a variety of youth development initiatives around the world, with activities activities with the world, around initiatives development youth of support a variety to continued During 2008, we issues such and address local communities the needs of to tailored are projects These countries. in 57 underway local communities. their to contribute peopleto young and encourage and health, employability as education, Hands employee the Nokia Helping through projects community to time their give to continued Nokia employees hours of than 34 000 more volunteered in 25 countries employees than 5 400 more In 2008, program. volunteering service. In 2008, Nokia continued to develop mobile data-gathering technology, aimed at helping organizations to collect collect to organizations helping at aimed technology, data-gathering mobile develop to In 2008, Nokia continued and government organizations nonprofit assist primarily to Intended paper forms. the use of without field data In Sep- costs. reduce and can efficiency time, increases the speed response of increases approach departments, this the Amazonas by its adoption with launched in conjunction was solution Gathering 2008, the Nokia Data tember and the disease of outbreaks monitor used is being to the software case, In that in Brazil. Department Health State Manaus. of in the city programs prevention of effectiveness Nokia PricewaterhouseCoopers Oy has provided independent assurance over certain information presented herein. See herein. presented information certain over assurance independent has provided Oy PricewaterhouseCoopers report. assurance their The following discussion includes description of the corporate responsibility activities of our Devices & Services and & Services our Devices of activities responsibility corporate the of description includes discussion The following to “Nokia” refers discussion, In the following indicated. unless otherwise segments only, Networks Nokia Siemens Network. NAVTEQ and Nokia Siemens Nokia excluding Society Nokia Siemens Networks also continues to work in collaboration with others in our industry to improve standards standards improve to industry in our others with in collaboration work to continues also Networks Siemens Nokia GeSI. as the such groups through chain ICT supply in the Page 9 -

In 2008, Nokia continued to participate in financing the collection and treatment of electronic waste in different in different waste electronic of and treatment in financing the collection participate to In 2008, Nokia continued During 2008, Nokia executed voluntary local recycling drivers to raise awareness in 30 countries. One of our most our most One of in 30 countries. awareness raise to drivers local recycling voluntary During 2008, Nokia executed with initiated was which in China, campaign Box is the Green initiatives recycling cooperative voluntary successful 42 exceeded campaign Box the Green from volumes in 2006. During 2008, collection and Motorola Mobile China 000 devices. 470 approximately equals to which waste, of tons Between 65% and 80% of a Nokia mobile device can be recycled. We participate in collective recycling schemes recycling in collective participate We be can recycled. device a Nokia mobile and 80% of 65% Between used recycling for points collection our own have and Australia; in Europe manufacturers equipment other with with drives awareness and engage in local recycling countries; 85 in approximately and accessories devices mobile - con increasing at aim These drives the world. around and authorities manufacturers other operators, retailers, recycling. responsible for used devices back their bringing for responsibility and their recycling of sumer awareness obsolete for treatment end-of-life proper ensure to the world around recyclers qualified with work we Additionally, devices. Recycling Nokia devices Nokia Recycling In 2008, we continued to look for possibilities to reduce the environmental impact of our devices and operations at at and operations our devices impact of the environmental reduce to possibilities look for to continued In 2008, we - proc the manufacturing efficiency, used, energy include materials areas Focus cycle. life the product of stage each lifestyles. sustainable advocating services mobile new several also introduced We ess and recycling. Nokia PricewaterhouseCoopers Oy has provided independent assurance over certain information presented herein. See herein. presented information certain over assurance independent Oy has provided PricewaterhouseCoopers report. assurance their The following discussion includes description of the corporate responsibility activities of our Devices & Services and & Services our Devices of activities responsibility the corporate of includes description discussion The following to “Nokia” refers discussion, In the following indicated. unless otherwise segments only, Networks Nokia Siemens Network. NAVTEQ and Nokia Siemens Nokia excluding Environment Nokia Siemens Network continues developing solutions supporting sustainable development in emerging mar emerging in development supporting sustainable solutions developing continues Network Nokia Siemens In 2008, Nokia Siemens Networks launched several educational initiatives for underprivileged children in Ethiopia, Ethiopia, in underprivileged children for initiatives educational launchedseveral Networks Siemens In 2008, Nokia of and the role skills telecommunications promote to as initiatives well as and India China Africa, South Afghanistan, a special with needs worked Networks Nokia Siemens In Germany, India. and in Indonesia in technology women its residents. amongst communication help promote to network a communications build to center ince of Sichuan in China, and donating funds to international relief organizations. relief international to funds donating and in China, Sichuan of ince In 2008, Nokia Siemens Networks also launched Internet Kiosk, an extension to the Village Connection program program the Village Connection to an extension Kiosk, also launched Internet Networks In 2008, Nokia Siemens with its collaboration continued Networks In 2008, Nokia Siemens access. sharing by costs Internet lowers that ap- against performance assesses Scorecard’ The ‘Connectivity Calgary. of School and University Business London technologies— and computing mobile fixedline, broadband, connectivity—including of 30 indicators proximately analyzes 25 countries across carried out The study prosperity. social and economic a country’s to contribute that on a performance country’s each used, is being and ranks it well how but ICT infrastructure only a nation’s not Scorecard. Connectivity kets. For example, during 2008 the Nokia Siemens Networks Village Connection was rolled out in India, with trials with in India, out rolled was Village Connection Networks Siemens during 2008 the Nokia example, For kets. this by covered 50 villages were some the year, By the end of America. and Latin region the Asia-Pacific in Africa, the villages and bypass remote to reach their extend to operators enables that solution cost-efficient innovative, be required. would typically that technology Page 10 - We also launched Eco Catalogue, later known as Eco zone as part of the Nokia Download! offering. This service can can service This offering. Download! the Nokia as part of zone as Eco known later Catalogue, also launched Eco We of enables owners that destination is a mobile zone The Nokia Eco Nokia devices. be used 200 million with already - sustain promote to designed service a free Explorer, Green of the betaversion introduced 2008, we In December the by shared travel and tips about sustainable information guide travel of is a combination The service able travel. users themselves. Eco services have been developed to help people to make sustainable choices and to consider environment in environment consider and to choices sustainable make help people to been to developed have services Eco in Nokia devices. downloadable freely are services eco of A variety life. everyday Promoting sustainability through Nokia services and software services Nokia through sustainability Promoting We continue to improve our packaging solutions. The use of renewable, paper-based materials has been increased has been increased materials paper-based renewable, The use of solutions. our packaging improve to continue We been have devices all new 2008, the sales of packages August From materials. packaging total of 95% over to packaging of the weight reduced 2008 we the end of 2006 to February From equivalents. earlier smaller than their of 000 tons some 100 amounts to 60%, which over by devices affordable our most of and user guides materials in our The improvements transportation. the need for has also reduced packaging Smaller and lighter paper. saved savings. monetary significant into also translated have solutions packaging In early 2008, we started shipping Nokia 3110 Evolve, the first mobile device whose biocovers use 50% renewable use 50% renewable biocovers whose device mobile the first Evolve, Nokia 3110 shipping started 2008, we In early was AC-8 charger efficiency high Nokia’s it. manufacture used to fuels fossil of the amount thus reducing materials, for The packaging our devices. of many with in volumes shipping is now and Evolve, launched the Nokia 3110 with used. typically content recycled of the amount doubling materials, 60% recycled contained Evolve the Nokia 3110 is used. less cardboard sales substantially package, the overall of the smaller size due to Furthermore, All Nokia mobile devices worldwide are fully compliant with EU RoHS, or the EU directive on the restriction of the of on the restriction or the EU directive EU RoHS, with compliant fully are worldwide devices All Nokia mobile all also phased PVC from out have We equipment. in electrical and electronic substances hazardous certain use of and chlorinated brominated the use of out phasing currently are We and enhancements. devices Nokia’s mobile was Supernova, 7100 phaseout, the Nokia this leading device The first Trioxide. and Antimony flame retardants 2008. launched in November Materials in Nokia devices and packaging devices in Nokia Materials ing 2008 increased communication on recycling on local country level with the introduction of localized recycling recycling localized of introduction the with level local on country on recycling communication increased ing 2008 pages. on Nokia Internet information chargers, their unplug people to encouraging devices alerts put into to manufacturer mobile the first Nokia was EU IPP, or the namely agreement, Based on a voluntary range. our device these alerts across out rolling are and we use into and took created manufacturers other with Nokia together Policy, Product on Integrated project EU pilot consumption no-load power is based on the charger’s rating The 0-5 star rating. Energy Charger Device a Mobile All chargers. energy-efficient more the use of and encourages awareness as a specific raises labeland is shown that and Conduct of such as the EU Code agreements voluntary of the criteria meet specified to are Nokia chargers new EU IPP. of criteria star and five four and the highest Star Energy Agency’s Protection US Environmental Over the last decade, we have reduced the average no-load energy consumption of our chargers by over 80%, and 80%, over by our chargers of consumption no-load energy the average reduced have decade, we the last Over no-load reducing of the target in reaching good making progress are We 95%. over by chargers our best-in-class 2010. the end of by the 2006 level 50% from by our chargers used by power Energy saving in Nokia devices in Nokia saving Energy EU countries in accordance with requirements as set by National Implementation of the European Union WEEE Union the European of Implementation National by set as requirements with in accordance EU countries in networks collection national now are There Equipment. Electrical Electronic and on Waste directive or directive, on 2006/66/EC the EU Directive During 2008, households. from waste electronic all and treat collect to operation has dur Nokia In addition, portable batteries. for networks collection similar of setup national initiated Batteries Page 11 - • • footprint. its environmental Minimizing solution. a sustainable benefits for and business • environmental Combining industries. on other telecommunications of impact the positive Maximizing All of Nokia Siemens Networks production sites are included in the scope of the ISO 14001 certification. the ISO 14001 of included in the scope are sites production Networks Nokia Siemens All of Nokia Siemens Networks supports the move by the World Health Organization to harmonize global regulations global regulations harmonize to Organization Health the World by supports the move Networks Nokia Siemens on Commission International the issued by guidelines fields based on the widely recognized on electromagnetic mo- including its customers, engages with Networks (ICNIRP). Nokia Siemens Protection Radiation NonIonizing to instructions detailed field issues and provides electromagnetic of them aware make to operators, network bile sup- includes offering This limits. safe within local exposure keep to appropriately equipment operate they ensure markets. particularly in emerging who need area, support in this customers for necessary where port and training engage openly in the is to area in this responsibility Networks’ Nokia Siemens part of an important Furthermore, Networks’ Nokia Siemens and health. waves on radio studies scientific the latest and monitor debate global public Society Bioelectromagnetics the including organizations scientific members of specialistsare field electromagnetic events. scientific in relevant Association, and participate Bioelectromagnetics and the European remote installed for choice will be the first energy renewable in 2008 that announced Networks Nokia Siemens - compre first the world’s in SMART 2020, participated Networks In 2008, Nokia Siemens 2011. by sites base station industries. other many of the CO2 emissions reduce to potential growing the ICT sector’s of global study hensive Nokia Siemens Networks has set concrete and ambitious targets for improving the environmental performance of of performance the environmental improving for targets and ambitious concrete has set Networks Nokia Siemens and program Savers the WWF Climate joined Networks In June 2008, Nokia Siemens and its facilities. its products annual CO2 total their as a result so that products its base station of efficiency the energy improve to committed reduce and to performance, product best 2007 to compared 2012, by 28% by be decreased to is targeted footprint ap- to amount actions would these by avoided The emissions 2012. 6% by by its buildings of consumption energy CO2 annually. of tons 2 million proximately Nokia Siemens Networks Siemens Nokia to intends It impact on environment. positive a net achieve is to strategy environmental Networks Nokia Siemens through: this achieve ing 2008, we also introduced we:offset, the world’s first CO2 emission offsetting tool for mobile devices. mobile for tool offsetting CO2 emission first the world’s we:offset, introduced also we ing 2008, Nokia has the corporate level ISO 14001 certificate in place for all manufacturing sites. Nokia Devices & Services sup- & Services Nokia Devices sites. all manufacturing for in place certificate ISO 14001 level Nokia has the corporate section. discussed in the Suppliers issues are environmental related ply chain Nokia’s target for energy savings in its facilities from 2007 through 2012 is minimum 354000 MWh, which is 6% MWh, which 354000 is minimum 2012 through 2007 from in its savings facilities energy for Nokia’s target achieved In 2008 we year). every savings MWh new 5900 in 2006 (on the average consumption to compared 2012 the year achieving of under way well are we level which by in our facilities, savings 7 800 MWh new around target. Nokia facilities: energy, emissions and environmental certifications and environmental emissions energy, facilities: Nokia consumption energy This energy. indirect GWh of 592 and direct of GWh in 2008 69 consumed Nokia facilities means energy Direct gas (CO2e) emissions. greenhouse indirect of 000 tons and 218 direct of tons 700 caused 14 facilities. in Nokia cooling and district heating district electricity, usage of energy and indirect gas and oil usage of gas include greenhouse gas emissions greenhouse usage, direct energy caused by CO2e emissions to In addition by renewables our electricity from 25 % of purchased In 2008 we HFCrefrigerants. caused by potential warming - wind). With (Green-e and Americas Origin) of (RES-E Guarantee in Finland certificates electricity buying renewable been greater have would emissions indirect mentioned the above energy, green certified of Nokia’s purchase out tons. 700 46 by Nokia devices to view and download a range of eco content varying from wallpapers and applications to links. Dur links. to applications and wallpapers from varying content eco of a range and download view to devices Nokia Page 12

average energy consumption in base year 2006 and consumption reductions in 2007 have been assured by by been assured have in 2007 reductions 2006 and consumption in base year consumption energy average procedures no assurance and hence work, assurance on their relied have and we GmbH, Germany Ecofys Oy on these amounts. PricewaterhouseCoopers by been performed have by 2012 (Nokia Group excluding Nokia Siemens Networks Group and NAVTEQ Group). Energy consumption consumption Energy and NAVTEQ Group). Group Networks Nokia Siemens excluding (Nokia Group 2012 by have GmbH, and we Germany Ecofys by been assured have in 2007 savings 2006 and energy in base year Pricewater by been performed have procedures no assurance and hence work, assurance on their relied Oy on these amounts. houseCoopers and NAVTEQ Group). Group Networks

• Nokia sites. for certifications • ISO 14001 of Status 2008 for • indicators HR performance • in production. Employees cost. training • Total / employee. cost • Training • in production. rate Injury/illness • management. in senior Women • management. in senior nationalities Non-Finnish • attrition. Voluntary 2008 for • indicators performance Supply Chain serving Nokia. sites for (EMS) in place System Management Environmental having suppliers • of Percentage and monitored. in place and waste CO2, water, energy, for targets reduction having suppliers • of Percentage • Requirements. Nokia Supplier with compliance Suppliers’ and results. procedures Survey Satisfaction Supplier • Nokia Siemens excluding (Nokia Group electricity consumption total portion of electrical energy Green • • products. of compliance ROHS Star. EU CoC/Energy with • compliance chargers’ New The charers’ 2010. the end of by the the 2006 level reducing of 50 % from by the target consumption in reaching load energy no charger’s also progress including chargers average of consumption energy No-load • 2008 for indicators • performance Environmental gas emissions. greenhouse related and consumption energy and indirect direct • related Facility target savings minimum the cumulative against status current 2008 year-end in 2008 and savings Energy The Management of Nokia Corporation is responsible for preparing the Selected CR information in accordance with with in accordance CR information the Selected preparing for is responsible Nokia Corporation of The Management - and indi direct related facility and for guidelines reporting in Nokia Corporation’s out as set criteria the Reporting G3 Guidelines. Initiative’s in Global Reporting gas emissions greenhouse and related consumption energy rect Management’s Responsibility Management’s The Selected CR information consists of the following performance indicators in the areas of Environment, HR and Environment, of in the areas indicators performance the following of consists CR information The Selected - exclud Nokia Group, covers information CR the Selected of the scope below, stated Unless otherwise Supply Chain. Nokia Group). (hereinafter: ing NAVTEQ Group To the Management of Nokia Corporation Nokia of the Management To on engagement assurance a limited perform to Nokia Corporation of been the Management engaged by have We Responsibility Corporate in Nokia Corporation’s CR information”) the “Selected (hereinafter information selected and Environmental CR overview of consists 2008, which 31, December ending the year 2008 for of Information website. the Nokia Corporation’s 2008 as disclosed on Report Independent Assurance Report Assurance Independent Page 13 - Sirpa Juutinen Sirpa Director, Sustainable Business Solutions Business Sustainable Director, Merja Lindh Accountant Public Authorised PricewaterhouseCoopers Oy PricewaterhouseCoopers Espoo, June 23, 2009 Based on our limited assurance engagement, nothing has come to our attention that causes us to believe that the that believe us to causes that our attention to has come nothing engagement, assurance Based on our limited criteria. the Reporting with in accordance respects, in all material been prepared, has not CR information Selected for and completeness accuracy of limitations the inherent with in conjunction should be read report Our assurance be as a basis used on its should not own report assurance independent This information. responsibility corporate responsibility. corporate its of principles to in relation performance Nokia Corporation’s interpreting for Conclusion Making inquiries of relevant management of Nokia Corporation and Nokia Siemens Networks Group. Networks and Nokia Siemens Corporation Nokia of management relevant of Making inquiries and procedures. guidelines reporting apply Nokia Corporation’s employees Nokia Group how Assessing - manufac six as a sample of as well Offices Head Group’s Networks and Nokia Siemens Nokia Corporation’s Visiting and India. Germany China, in Finland, sites turing and Nokia Group at CR information the Selected of and reporting collection for responsible employees Interviewing place. took our visits where sites manufacturing the different and at level Group Networks Nokia Siemens at - CR informa the Selected analyzing and aggregating gathering, for documents and systems relevant Inspection of on a sample basis. as tests tion as well Nokia Siemens and at level Nokia Group at information CR the Selected of process consolidation the data Assessing level. Group Networks In a limited assurance engagement the evidence-gathering procedures are more limited than for a reasonable a reasonable than for limited more are procedures the evidence-gathering engagement assurance In a limited The engagement. assurance than in a reasonable is obtained less assurance therefore and engagement, assurance - mis material the risks of of an assessment including judgment, depend on the practitioner’s selected procedures procedures: the following others, amongst of, consisted Our work information. CR the Selected of statement ance whether any matters come to our attention that causes us to believe that the Selected CR information has not has not CR information the Selected that believe us to causes that our attention to come matters any whether ance criteria. Reporting the with in accordance respects, in all material been prepared, - Engagements (ISAE) 3000 ‘As on Assurance Standard the International with in accordance our work conducted We that requires Standard This Information’. Financial Historical of or Reviews Engagements Other than Audits surance assur limited obtain to engagement assurance the plan and perform and requirements ethical with comply we Our responsibility is to express a conclusion on the Selected CR information based on our work performed. Our performed. based on our work CR information Selected on the a conclusion express is to Our responsibility or assume accept, do not We our engagement. of the terms with has been made in accordance report assurance that the conclusions or for report, this for our work, for Nokia Corporation to except else, anyone to responsibility reached. have we Practitioner’s Responsibility Practitioner’s Page 14

Our environmental strategy sees Nokia among the world’s leading companies for all aspects of environmental all aspects environmental of for companies leading sees Nokia among the world’s strategy Our environmental and and take-back in our products, substances managing efficiency, energy priorities: three have We performance. - con to everyone requires which change is a serious threat Climate priority. our main issues are Environmental have we and that action is necessary early strong, that believe We carbon economy. a low building to tribute our and our operations the impact of change beyond climate tackling to a contribution make to an opportunity products. Communications is a relatively “clean’ industry. It is not a high energy user, does not generate substantial pollution, substantial generate does not user, energy a high is not It industry. “clean’ is a relatively Communications its impacts to and aim address needs to business a responsible But endanger peopleand does or communities. not possible. wherever contribution a positive make Corporate responsibility is a fundamental element in Nokia’s business, brand and culture. Nokia aims to set the set to Nokia aims and culture. brand in Nokia’s business, element is a fundamental responsibility Corporate good business also make impact, but a positive only make not that initiatives through the industry for standards the respect do. We we principles in everything ethical uphold high us to commits Conduct of sense. The Nokia Code and the United Labor Organization the International Human Rights and by of Declaration in Universal principles set Global Compact. Nations Corporate responsibility Corporate In 2008, Nokia’s net sales were EUR 50.7 billion and operating profit was EUR 5.0 billion. At the end of 2008, we em- 2008, we the end of At EUR 5.0 billion. was profit and operating EUR 50.7 billion salesIn 2008, Nokia’s net were around infrastructure and network devices mobile for facilities people; had production than 128,445 more ployed operational and other service sales, customer of and a global network than 150 countries; sales in more the world; units. We make a wide range of devices for all major consumer segments and offer Internet services that enable people that services Internet segments and offer consumer all major for devices of a wide range make We - map informa digital comprehensive also provide maps, media, messaging and games. We music, experience to - Nokia Sie through networks communications for and services solutions NAVTEQ and equipment, tion through mens Networks. Nokia is the world’s number one manufacturer of mobile devices by market share and a leader in the converging in the converging and a leader share market by devices mobile of number one manufacturer Nokia is the world’s industries. and communications Internet Our impacts Global challenges such as climate change and poverty concern us all. As a business that affects the lives of billions billions of lives the affects that As us all. a business concern change and poverty such as climate Global challenges mobile bring the benefits of these challenges. We to solutions offer to position Nokia is in a key the world, around and our responsibilities. our values reflect that people in ways more to technology As our business expands, so do our responsibilities. This sense of corporate responsibility (CR) is a fundamental a fundamental (CR) is responsibility corporate sense of This our responsibilities. so do expands, As our business our guide which our actions is embedded the wider impact of Values, in the Nokia Considering are. who we part of work. our everyday to guidance gives which Conduct, of and in the Nokia Code behavior, Our vision is a world where everyone is connected. With mobile subscriptions about to reach four billion, we are are we billion, four reach about to subscriptions mobile With is connected. everyone where is a world Our vision - benefits people, commu ago. Our business years a few imagined just have could than anyone our vision closer to ways. and exciting in new and the environment nities Our vision 3. CR overview 3. CR

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- our prod say to safe phone, it’s phones in use is a Nokia one in three As approximately people. of millions of hundreds of the lives ucts influence Our commitment For more information on the Nokia Way and Nokia Values, go to Nokia as an employer within careers. within Nokia as an employer go to Values, and Nokia on the Nokia Way information more For Being ‘very human’ encompasses what we offer customers, how we do business and the impact of our actions and the impact of do business we how customers, offer we what encompasses human’ ‘very Being simple, - making things human in the world very is about being It on peopleand behavior and the environment. human company. be a very is to In short, our desire caring. and respecting Very human Very Passion for innovation for Passion the into the leap and make find courage to our dreams, live to have we is based on a desire innovation’ for ‘Passion us. around world the understanding and through working of ways in technology, innovation through future ‘Achieving together’ is more than collaboration and partnership. As well as trust, it involves sharing, having the sharing, having involves it as trust, As and partnership. well than collaboration is more together’ ‘Achieving networks. and informal in formal and working mind-set right Achieving together Achieving Engaging you Engaging all our stakeholders, engaging with and deals value satisfaction’ the ‘customer incorporates you’ us, ‘engaging For in the world. for Nokia stands in what employees, including The values of our company make us different. They provide a sense of direction for consistent behaviour as em- behaviour consistent for direction a sense of provide They us different. make our company of The values extensive Through company. an internet of more become to and in our quest the world, of and citizens ployees act They environment. and changing our business reflect to our values renewed have we engagement, employee every our values up to mode. Living our operational of the basis and are culture evolving our for as a foundation philosophy. is our shared day Nokia is straightforward when dealing with customers and suppliers, and we always looks for innovative ways of of ways innovative looks for always and we and suppliers, customers with when dealing Nokia is straightforward person- for a platform with individuals provide We the market. to and solutions products and introducing creating principles - the Nokia management goals and shared vision, a clear with environment in a challenging al growth success. share and therefore these principles, share who individuals talented brings together The Nokia Way Way. - work of Way the Nokia characterize in decision-making and speed flexibility and organization networked A flat, nourish. to want elements we also key are people ideas new and and openness towards opportunities ing. Equal The Nokia Way and Values and The Nokia Way Our values Please refer to our key Issues for information on how we identify our most important impacts. important our most identify we on how information for Issues our key to refer Please We have also set high ethical standards for our supply chain and our own factories. We seek to provide consumers consumers provide seek to We factories. and our own supply chain our for standards ethical high also set have We all, Above responsibly. our customers with trade needs their and to meet that products quality high accessible with local the level. and global at society to contribution a positive make to aim we recycling. We are also focusing on developing mobile services to promote more sustainable lifestyles. Reflecting Reflecting lifestyles. sustainable more promote to services mobile developing on focusing also are We recycling. section here. in its own be can found data environmental our prioritisiation, this Page 16

For more information about Nokia’s Values go to the Nokia Way and Values. the Nokia Way go to about Nokia’s Values information more For It is the responsibility of every employee to live the Nokia Values in all their business activities. business in all their the Nokia Values live to employee every of is the responsibility It Over the years we have developed our position by creating an outline for our corporate culture and setting clear clear and setting culture our corporate for an outline creating by our position developed have we the years Over stakeholders and external our employees to is presented This our business. conduct we how for guidelines policies on specific is- detailed more by supported These are and the Nokia Values. Conduct of the Code through Requirements. and the Nokia Supplier Policy our Employment Policy, sues, such as our Environmental Our approach Members of the current CR Steering Group include representatives from devices, services, legal, Nokia Siemens legal, Nokia Siemens services, devices, from include representatives Group CR Steering the current Members of functions. and strategy environment communications, quality, research, sourcing, Networks, Our approach stems from the belief that real progress is made only when policies and programs are implemented implemented are only when policies and programs is made progress real that the belief from stems Our approach and has be competitive to our ability of the cornerstones is one of responsibly Acting the company. throughout is today. it what into culture helped shape our company Corporate responsibility is everyone’s responsibility in the Nokia community. Esko Aho, Executive Vice President, President, Vice Aho, Executive Esko in the Nokia community. responsibility is everyone’s responsibility Corporate is supported He level. Board the Executive at responsibility corporate drives and Responsibility, Relations Corporate Nokia-specific and issues industry and oversees identifies which Group, Steering Responsibility the Corporate by - as driving open com as well work members supports management company-wide of cluster CR. This to related all levels. at externally and internally and cooperation munication Corporate responsibility has played a role within Nokia since our foundation. Fredrik Idestam, the founder of Nokia, of the founder Idestam, Fredrik our foundation. since Nokia within a role has played responsibility Corporate II, the War During World the mid-1800s. from and accommodation education care, health employee provided and shelter veterans for financial aid Nokia, provided part of became a major later which Works, Rubber Finnish philanthropic engage in traditional to continued have we As time has progressed the war. by affected children for - program development into and skills knowledge our business incorporating of also see the value we but efforts, self-sustainable. importantly, and most effective, cost progressive, that’s ming We believe that corporate responsibility extends to all areas of our operations, with all Nokia employees playing a playing employees all Nokia with our operations, of all areas to extends responsibility corporate that believe We part. CR governance - protect law, the upholding while products safe high-quality, produce is to stakeholders our to response Our overall meet. to strive we is an expectation It practices. sound best and following ing the environment, - and responsibili our impact acknowledge perspective, we development and economic a social growth From business well-being, employee manufacturing, design, product sourcing, in our chain: our value ties throughout respond we lifecycle our product Through and communications. involvement, community recycling, partnerships, offerings and consumer management, supply-chain relations, employee needs. Through environmental various to social influence. a positive have to aim we - commit requires effects negative potentially minimizing and communication mobile of the benefits Maximizing with leader as a market that recognize we However, sector. the business and society, civil governments, from ment is great. our responsibility, therefore impact, and our potential global operations, Page 17 - Our approach to risk management is based on identifying key risks which might prevent Nokia from reaching its reaching Nokia from prevent might risks which key is based on identifying risk management to Our approach includes po- risks. It and fraud financial, hazard operational, strategic, all risk areas: covers This objectives. business aspects risk rather other along with of considered are risks, which social, human rights, and environmental litical, Risk management We apply the Code of Conduct globally in our own operations and require the same standards from our suppliers. our suppliers. from the same standards and require operations globally in our own Conduct of apply the Code We Conduct. of the Code with and comply understand must All Nokia employees The Nokia Code of Conduct sets our approach to ethical business practice. It outlines our commitment to respect respect to our commitment outlines It practice. business ethical to sets our approach Conduct of The Nokia Code - busi sustainable environmentally equal opportunities, practices, workplace human rights and fair and promote - intro first was which Conduct, of The Nokia Code policy on bribery and corruption. ness, and our zero-tolerance in 2009. renewal has had its latest in 1997, duced Our aspiration to be the world’s most loved and admired brand can only be achieved by considering not just what what just not considering by only be can achieved brand and admired loved most be the world’s to Our aspiration setting by this, go beyond and to and regulations laws to adhere strictly us to requires It do it. we how do but we conduct. business in ethical be the leader to want We our goals much higher. Code of Conduct of Code The steering group is responsible for supporting environmental and CSR initiatives across the business and encour the business across and CSR initiatives supporting environmental for is responsible group The steering the across planning our operational within on embedding CR strategy our guidelines provides Our CR Framework business. Esko Aho, Executive Vice President, Corporate Relations and Responsibility, leads Nokia’s corporate responsibility responsibility Nokia’s corporate leads and Responsibility, Relations Corporate President, Vice Aho, Executive Esko Group. Steering Responsibility the Corporate of the work oversees Esko level. Board the Executive at activities achieve to processes and implementing building for has people responsible the business within function Each key and social targets. our environmental Managing CR Managing the business within CR initiatives drive These teams group. support the steering teams Our CR and environment our operations. across performance and monitor aging open communication and cooperation, both internally and externally. It is made up of managers from across across managers from is made up of It externally. and internally both and cooperation, openaging communication business. our core into responsibility help integrate to structures and supports our corporate the company For us, responsibility is business as usual. Our products are used throughout the world, and our brand is among the is among our brand and world, the used throughout are as usual. Our products is business responsibility us, For is acceptable that in a way but business our conduct us to for way no other is simply There best-known. world’s stakeholders. and other customers our to both - busi our core is aligned with Our CR strategy activities. our business aspect of in every act responsibly to aim We and a profitable business, is good for responsibly – acting dependent mutually are the two believe ness goals. We our aspect of every into responsibility embedded corporate have We good citizenship. for is essential business business. Mobile communications have the potential to bring enormous social and economic benefits, boosting economic economic boosting benefits, social bring enormous economic and to the potential have communications Mobile impacts be can environmental occasions many on that means also This life. of quality and improving development communications. mobile to access extending by mobility of the potential unleash further is to Our vision reduced. CR strategy Page 18 gagement for more information. more for gagement • management, • and substance Materials • and in our products, in our operations both efficiency Energy used devices of and recycling • Take-back lifestyles sustainable more promote to services mobile Developing • information. more See risk for managing our business. • and risks for opportunities potential Assessing en them. See stakeholder to important most are the issues that identify to stakeholders with Engaging • in CR issues and media interest debate public Tracking Supply chain and Nokia. Environmental of advantages competitive the key is one of our supply chain of management Effective all require We monitored. systematically and are our suppliers with interact we the way of part social issues are and expect Requirements, the Nokia Supplier through targets and environmental ethical own their set to suppliers suppliers. their also from that See our 2008 environmental report for more information. more for report See our 2008 environmental - responsibil is everyone’s – this operations in our business integrated issues is fully environmental of Management are: work in our environmental areas focus Nokia. The main at ity Environment cradle span from life the whole product covering approach, issues based on a life-cycle manage environmental We taking by on the environment and operations our products of the impact minimize to aiming means This cradle. to do. we in everything account into considerations environmental See accessibility within the customers section for more information. more section for the customers within See accessibility Improving access to communications presents a huge opportunity for our business to bring benefits to society. We We society. bring benefits to to business our for a huge opportunity presents communications to access Improving in people limitations at aimed with years ten over for and applications features accessibility been developing have and cognition. speech, mobility hearing, vision, Accessibility Identifying the CR issues that are most relevant to our business enables us to prioritize our activities to manage to activities our prioritize enables us to our business to relevant most are the CR issues that Identifying these issues by: identify We them effectively. Key issues Key The principles set out in Nokia’s Risk Policy and approved by the Board’s Audit Committee require risk manage- risk require Committee Audit the Board’s by and approved Policy in Nokia’s Risk out set The principles manager, function or the business principles is that the main One of processes. business into be integrated to ment identify Nokia to at responsibility is everyone’s it the risks. However, for than risk specialists, is responsible rather risks. We approach risk management in a systematic and pro-active way to analyze, review, and manage opportunities manage opportunities and review, analyze, to way and pro-active systematic in a risk management approach We risks. than solely eliminating rather as threats, as well than being seen as a separate strand. seen being than a separate as Page 19 -

See customer satisfaction for more information. more for satisfaction See customer - satisfac customer Trade satisfaction. of levels high show to continues and consumers among customers Research competition. increasing despite high remained in 2008 tion levels Some sales are made direct to users through Nokia Online. We are also creating a chain of flagship stores in the stores flagship of a chain also creating are We Nokia Online. users through to made direct Some sales are - environ interactive in a fashionable, and services Nokia products offer which locations shopping premier world’s staff. highly-trained and with ment We sell the vast majority of products through distributors, network operators and Nokia branded stores which which stores and Nokia branded operators network distributors, through products of majority sell the vast We a small with together customers, our main are partners. These businesses our retail by and operated owned are directly. sell to who we retailers independent number of gence of mobile and internet technology. and internet mobile of gence

We aim to provide innovative, high-quality products and services which help people connect. We want to meet meet to want We help people which connect. and services products high-quality innovative, provide to aim We - devel and service Product limitations. sensory or cognitive people all users, including physical, the needs with of the conver with associated concerns privacy issues, including social and environmental of account takes opment Our customers If you believe there is an important issue we should be tackling, we would like to hear from you. Get in touch at at in touch Get you. from hear to like would we should be tackling, issue we an important is there believe you If say. your Have We continue to follow the ongoing debate on business and human rights, driven by the work of John Ruggie, Ruggie, John of the work by and human rights, driven on business debate the ongoing follow to continue We the issue that and Human Rights. Nokia anticipates on Business General UN Secretary the of Special Representative (ISO on social responsibility standard international clarified as the will be further human rights and businesses of towards. working actively are we that something develops, 26000) In 2008, we continued identifying human rights issues and explored their potential impacts in our business. We We impacts in our business. potential their human rights issues and explored identifying continued In 2008, we Nokia worldwide. our operations human rights surrounding issues monitor to process systematic a started have issues and questions with directly who deal employees for guidance concrete more provide policies to has internal rights. human to relating The typical human rights challenges for Nokia include workplace safety and labor practices in our own operations operations in our own and labor practices safety Nokia include workplace human rights for challenges The typical actively to on businesses pressure increasing placed have stakeholders the years Over our suppliers. and those of to the primary duty have states Although workplace. the within exist rights human that issues involving influence and promote respect to expected are organizations other and companies human rights violations, against protect operations. day every human rights in their For Nokia, promoting human rights helps realize new opportunities and effectively manage risks, as well as meet as meet manage risks, as well and effectively opportunities new human rights helps realize promoting Nokia, For based the on human rights are to respect with as an employer Nokia’s responsibilities global standards. essential principles. and UN Global Compact on Human Rights, standards, ILO UN Declaration Human rights See supply chain for more information. more See for supply chain - sev by also been highlighted have chain supply industry electronics issues in the responsibility corporate Various our supplier continuing as as well industry, the with and working stakeholders with engaging are We NGOs. eral Requirements. based the Nokia Supplier on programs development and assessment Page 20 • • range product of Diversity • products use of Ease of teams • our account with Relationships Logistics Nokia Account Managers discuss initial survey results with their teams and customers, and take action relevant to to action relevant and take customers, and teams their with results survey initial Managers discuss Nokia Account - a re and receive account their to local actions relevant the key of informed are Customers accounts. individual Nokia. planned by and improvements findings key the overall highlighting sponse letter The consolidated feedback is used to understand where systematic improvements are needed. are improvements systematic where understand is used to feedback The consolidated The research revealed the following Nokia strengths driving customer satisfaction: driving customer Nokia strengths the following revealed The research - Compari competition. increasing despite high very Nokia had remained with satisfaction showed The responses of and ahead globally companies telecommunications of 10% us in the top placed in our industry others son with competitors. mobile all key In 2008 about 1,000 contacts from 300 customer companies in 90 countries took part in our trade customer satis- customer part in our trade took in 90 countries companies 300 customer from In 2008 about 1,000 contacts survey. faction We research trade customers’ views on Nokia through the Listening to Trade Customers survey. An independent An independent survey. Customers Trade to the Listening on Nokia through views customers’ trade research We in a sample of contacts and operational executive reaches It year. each the survey out carries company research year. each Nokia’s revenue 80% of around for accounts that customers Trade customers Trade - re We and consumers. customers trade the needs meet which of and services products provide to Nokia aims do better. can we and how succeeding are we where understand to groups both of the views search Customer satisfaction Customer Find out more about a concept from our design team that explores how recycled materials could be used to make make be used to could materials recycled how explores that team our design from about a concept more out Find in the future. mobiles Raising awareness of sustainable thinking within our design teams has been a target for many years. The design The design years. many for has been a target teams our design within thinking sustainable of awareness Raising - inves research thinking on future working are and make, they the devices in all of the environment consider team come. to be used the years in could that approaches sustainable more ever tigating Based in China, Europe, the US the team travels around the globe conducting in-depth research and analysis of of analysis and research in-depth the globe conducting around travels the US the team Based Europe, China, in shapes and styles. materials, technologies, new as studying as well and behavior, trends consumer Our design process is influenced by people and their behavior. We have a multi-disciplinary team of around 324 de- 324 around of team a multi-disciplinary have We people behavior. and their by is influenced process Our design designers, includes industrial the globe. The team around working nationalities, different 35 representing signers, - and anthro researchers psychologists, designers, and material color designers, graphic designers, user interface pologists. We take a human approach to designing mobile devices, with the goal of creating stylish products that work just just work that products stylish creating the goal of with devices, mobile designing to approach a human take We and brand. work our design to is central ethos This them to. people like the way Sustainable design Sustainable Page 21 - match their intent their match data the use of to consent people to for in some countries legal requirements with comply and the need to communications unsolicited for • in advance • subject the data of the consent Get data • relevant and keep Only collect files security of • appropriate Ensure borders parties or across third to data when transferring special care • Take such communications of out opt purposes, to marketing for data people, when using of the right Respect • that choices users toward guide that ways in clear about data choices and their users about privacy Inform We take all security issues seriously and are developing security controls and preventive measures to counteract counteract to measures and preventive security controls developing all security issues seriously and are take We Nokia’s security implementation is targeted to protect end-user devices from any malicious attack coming outside outside coming attack malicious any from end-user devices protect to is targeted Nokia’s security implementation end-user decision. for control full maintaining by Mobile internet use can expose users to some of the security risks associated with malicious software (known as (known software malicious with the security risks associated some of users to expose use can internet Mobile on personal computers. malware) Security We aim to store and process personal data (including photographs and voice recordings) in ways which protect protect which in ways recordings) and voice photographs (including personal data and process store to aim We these principles we: with in accordance lives, people’s private Personal data Personal User privacy has become more important for Nokia as we have developed new services to take advantage of the of advantage take to services new developed have Nokia as we for important more has become User privacy ensure that in ways users want services develop Our goal is to technologies. and mobile internet of convergence is information is handled, and when sensitive that information sensitive of the amount minimize that privacy, their appropriately. it treat to shared, Respect for privacy is part of our commitment to observe high standards of integrity and ethical conduct in all our conduct and ethical integrity of standards high observe to our commitment is part of privacy for Respect and when we personal data, or process store we when standards privacy strict to adhere to aim We operations. and services. products new develop Privacy and security Privacy Operators from performance about social and environmental requests and assessment enquiries receive to Nokia continues inter management account our normal customer through requests those to respond We customers. our operator face. We aim at getting a wide picture of consumer experience by using different consumer feedback channels, and feedback consumer different using by experience consumer of wide picture a getting at aim We surveys, satisfaction channels include consumer feedback actions. The main improvement targeted with respond contacts. and Nokia Care companies research market independent through feedback Nokia Care provides support services to consumers through online, email and call center services, supported by a by supported services, center call and email online, through consumers to support services provides Nokia Care - and demonstra guides information, product The support basic includes centers. service authorized of network consumers also helps It repairs. on specific warranty issues, and advice updates, software boards, tions, discussion old products. their recycle to where find out to Consumers Page 22 saging text and signal strength, adjustable fonts on high contrast color screens, voice dialling and activation and mes and activation dialling voice screens, color contrast on high fonts adjustable strength, and signal

• and audible magnifiers such as mobile and software devices assistive phones with digital of Compatibility

• loss vision users with for feedback audible provide to application text-to-speech Factory-installed • alerts, battery and flashing audible such as vibrating and usability, the interface improve which Features We are working to continuously improve the sustainability of all our products. Rather than introducing one-off one-off than introducing Rather all our products. of the sustainability improve continuously to working are We - prod our entire across out rolled then gradually are that innovations of as a staircase see this we devices, “green” We take a proactive approach when considering the impact of our different activities, taking CR issues such as the taking activities, our different the impact of when considering approach a proactive take We cycles. life our products’ of stage every at account into and accessibility environment Our products Other initiatives include: Other initiatives In 2009, we are bringing to the market the Nokia Wireless Loopset LPS-5. It provides T-coil equipped hearing aid us- aid equipped hearing T-coil provides LPS-5. It Loopset Wireless the Nokia the market to bringing are In 2009, we audio phone or other mobile Bluetooth-enabled their to connection handsfree a wireless of the possibility ers with device. - and applica features accessibility of a multitude offer now and years 10 over for on accessibility worked have We (in company the first Nokia was and cognition. speech, mobility in hearing, vision, people limitations with tions for use a aids hearing and lets people T-coil with a headset looks like that an accessory loopset, the introduce to 1997) aid. hearing their with interference without device wireless We support a universal access policy, which is backed by support from mobile phone manufacturers and providers and providers phone manufacturers mobile support from by is backed which policy, access support a universal We accessibility that firmly believe as we target, is an ongoing This ownership. of costs recurring decrease to in order affordable. is not it is useless if in telecommunications Users’ age is becoming an increasingly important consideration, especially with an ageing population. Sooner population. especially or an ageing with consideration, important an increasingly Users’ age is becoming elderly most By 2015, learning. or dexterity hearing, in vision, some limitations least at will develop everyone later their so. Meeting doing continue to and will expect years for communications mobile been using people have will opportunity. business a significant needs presents Almost one in five of the world’s population lives with some kind of recognized disability, including those related those related including disability, recognized some kind of with lives population the world’s of one in five Almost aspect is an important of this believe We everyone. for accessibility providing to Nokia is committed ageing. to our people increases more to access – extending opportunities business also presents It divide. the digital bridging base. customer Accessibility threats. We warn users to protect their mobile device against harmful applications by exercising caution when ac- when caution exercising by applications harmful against device mobile their protect to users warn We threats. their to harmful include software may as they attachments MMS or opening Bluetooth via sent applications cepting PCs.phones or For full details see www.nokiaaccessibility.com. details full For We are developing new functions, such as real-time text, that will allow people to see the other person typing and and person typing see the other people will allow to that text, such as real-time functions, new developing are We conversation. as in a voice interject, can Page 23 Early in 2008, this team unveiled one of its concepts, called Remade, which aims to reduce environmental impacts environmental reduce to aims which called Remade, its concepts, one of unveiled team Early in 2008, this its rubber while and covers, the chassis for and cans bottles plastic uses recycled It materials. no new using by - as the phone compo use as well energy addresses The design tires. old car from produced are and gaskets keymat energy. save to designed are that graphics nents with An advanced design team within Nokia has been researching and developing new ideas and concepts specifically and concepts ideas new and developing Nokia has been researching within team design An advanced - tech in materials, approaches new and protyping ideas on futuristic focuses work Their based on sustainability. approaches. and ethical nologies, ecological, See www.nokiaaccessibility.com for more information. more for See www.nokiaaccessibility.com The range of ideas covers accessibility as well as the environment. For example, we consider phones which stress stress phones which consider we example, For as the environment. as well accessibility covers ideas of The range be people used by easily can and phones which functions multiple want those who do not use for of simplicity illiterate. who are Nokia has been studying environmental aspects of design for more than a decade and sustainability is one of the is one of than a decade and sustainability more for aspects design of environmental Nokia has been studying imme- customers’ only meet not which and services products developing are We areas. focus key team’s design materials, use of the innovative through choices sustainable more make needs help them to but usability diate concepts. and technologies Product development Product Nokia is committed to protecting privacy and helping users avoid inappropriate content. We believe the decision the decision believe We content. inappropriate users avoid and helping privacy protecting to Nokia is committed users that is important It countries. and between widely within personal one and varies is a very about suitability those risks to respond can they and how to exposed are children) (or their the risks they of aware are (and parents) filters. and content controls access using example, – for These services will allow people to use mobile phones in valuable new ways but some content and services may may and services some content but ways new phones in valuable use mobile people will allow to These services privacy. their regarding concerns raise some users and may by inappropriate be considered Nokia provides access to a growing range of services and connections through our Ovi portal (www.ovi.com). Our our Ovi portal (www.ovi.com). through and connections services of range a growing to access Nokia provides a from and contacts communities content, people will let access and mobility the internet combining is that vision a computer. or from Nokia device a compatible from directly either place, single Mobile technology brings many benefits for users but can be misused in ways which can harm or endanger users, can which be in ways can misused users but benefits for brings many technology Mobile - responsi more have we means services and internet mobile of development Nokia’s ongoing especially children. responsible. mainly considered were operators when mobile users than in the past, protecting for bility Responsible product and service use and service product Responsible Nokia is committed to making information, such as device SAR values, available transparently for consumers. Our Our consumers. for transparently available SAR values, device such as making information, to Nokia is committed sources. other to links and information contains www.nokia.com/emf at website For Nokia, product EMF safety is a key consideration. All Nokia products, including mobile devices and base stations, stations, and base devices mobile including products, All Nokia consideration. is a key safety EMF product Nokia, For such authorities health public by set are that and limits guidelines exposure international relevant below operate (ICNIRP). Protection on Non-Ionizing Commission as International Product safety Product See creating our products in the environment section for more information. more section for environment in the our products See creating uct range, making it easier for people to live sustainable lifestyles. sustainable live people to for easier it making uct range, Page 24 - -

If you would like any further information about our CR program or would like to comment please go to Have your your Have go to please comment to like or would about our CR program information further any like would you If say. - See the Environ on our website. is lailable that report environmental a separate also produced have 2008 we For information. more 2008 for report mental Information regarding the environment can be found in its own section of the Nokia website and also in the 2008 the Nokia website section of in its own be can found the environment regarding Information Our environmental our world. protect to together on working place we the importance highlights This 20F Form. with performance, all aspects environmental of for companies leading sees Nokia among the world’s strategy and promoting and recycling, take-back in our products, substances managing efficiency, energy areas: these key and software. services through sustainability age. Our website now forms the main source of all information relating to CR, navigated by our primary areas of of our primary areas by CR, navigated to relating all information of source the main forms now age. Our website and supply chain. community employees, CR (CR Overview), of and management the strategy focus; We have reported on corporate responsibility since 2002, growing each year in terms of transparency and cover transparency of in terms year each growing 2002, since responsibility on corporate reported have We The Corporate Responsibility report 2008 of Nokia Siemens Networks Nokia Siemens 2008 of report Responsibility The Corporate The 3rd party assurance report by PriceWaterhouseCoopers Oy PriceWaterhouseCoopers by report party assurance The 3rd The Nokia Form 20F 2008 The Nokia Form For quick reference, this page contains links to the most important sources of corporate responsibility information information responsibility corporate of sources important the most to links contains page this reference, quick For Networks: Nokia and Nokia Siemens by For the first time, selected key corporate responsibility indicators have also been assured by an independent third third an independent by also been assured have indicators responsibility corporate key time, selected the first For auditor). Oy (Nokia’s statutory PricewaterhouseCoopers party, porate information, such as financial data, and because the data provided in the Form 20F go through a stringent a stringent 20F go through the Form in provided and because the data such as financial data, information, porate process. and auditing verification This change was made because we felt that corporate responsibility issues are not separate from other key cor key other from separate not issues are responsibility corporate that felt made because we change was This From reporting year 2008 onwards, Nokia has decided to incorporate its corporate responsibility reporting within within reporting responsibility its corporate incorporate Nokia has decided to 2008 onwards, year reporting From as the known States, in the United Commission the Securities and Exchange filed to annual report Nokia’s official 20F. Form Nokia and Nokia Siemens Networks Corporate Responsibility Reporting 2008 Reporting Responsibility Corporate Networks Siemens and Nokia Nokia Reporting When people do replace their phones, our designs aim to make them as easy as possible to recycle. to as possible them as easy make to aim phones, our designs their When people do replace 2008. report our environmental in about recycling more Read - is techni it phone long before their replace to want users often that means technology of development The rapid update Users can lifespan. product extend to help can updates software of development Nokia’s obsolete. cally This a personal computer. or through the air over as firmware) known (sometimes system phone’s operating their and performance. functions or improved extra provide can Obsolescence Page 25 ity with other organizations other with ity pact • compatibil ease to the GRI framework within CR report Nokia’s (GRI) Guidelines Initiative Reporting Global • the UN Global Com to commitment Nokia’s continued Global Compact Nations United the of principles Ten (GRInumber, GRIindicator, Where to find more) to Where GRIindicator, (GRInumber, Economic performance indicators performance Economic 4.14-4.17 Stakeholder engagement Stakeholder engagement, 20-F engagement, Stakeholder engagement Stakeholder 4.14-4.17 4.11-4.13 Commitments to external initiatives Stakeholder engagement, Risk management engagement, Stakeholder initiatives external to Commitments 4.11-4.13 4.1-4.10 Governance CR Governance, Corporate responsibility, 20-F responsibility, Corporate CR Governance, Governance 4.1-4.10 3.13 Assurance and engagement commitments, Governance, 3.12 GRI Content Index 3.12 GRI Content 3.5-3.11 Report scope and boundary Reporting, Independent assurance report, 20-F report, assurance Independent and boundary Reporting, scope Report 3.5-3.11 Report parameters Report report assurance 20F and Independent profile 3.1-3.4 Report 2.1-2.9 Form 20-F 2.1-2.9 Form Organizational profile Organizational 1.2 Key impacts, risks and opportunities 1.2 Key Strategy and analysis Strategy 1.1 CEO statement - Guide Reporting (G3 Sustainability Initiative the Global Reporting with compliance full attempted Nokia has not fully either have we (July instances, Supplement in many although Sector 2003), and GRI Telecommunications lines) materials. our reporting for content when creating GRI indicators consideration into or partially taken Nokia’s 2008 reporting criteria have been selected based on their relevance to our business, the overall impact of impact of the overall our business, to relevance based been on their selected have criteria Nokia’s 2008 reporting our stakeholders. from and feedback our operations, Global Reporting Initiative Global Reporting Nokia provides two separate indexes: separate two Nokia provides Indexes Page 26 - opera Effective category by reclaimed are that materials packaging sold and their products of Percentage EN27 tions Employment EN26 Initiatives to mitigate environmental impacts of products and services, and extent of impact mitigation. Goals impact mitigation. of and extent and services, products impactsof environmental mitigate to Initiatives EN26 performance labor-related DMA for Products and services Products indicators Social performance EN22 Total weight of waste by type and disposal method. Key data 2008 data type and disposal by Key method. waste of weight EN22 Total EN21 Total water discharge by quality and destination. Key data 2008 data Key and destination. quality by discharge water EN21 Total EN20 NO, SO, and other significant air emissions by type and weight. Key data 2008 data Key type and weight. by emissions air significant EN20 NO, SO, and other EN19 Emissions of ozone-depleting substances by weight. Key data 2008 data Key weight. by substances ozone-depleting of Emissions EN19 EN17 Other relevant indirect GHG emissions by weight Key data 2008 data Key weight by GHG emissions indirect Other relevant EN17 EN16 Total direct and indirect greenhouse gas emissions by weight. Key data 2008 data Key weight. by gas emissions greenhouse and indirect direct Total EN16 Emissions, effluents, and waste effluents, Emissions, EN8 Total water withdrawal by source. Key data 2008 data Key source. by withdrawal water EN8 Total Water EN4 Indirect energy consumption by primary source. Environmental report Environmental primary source. by consumption energy EN4 Indirect EN3 Direct energy consumption by primary energy source. Environmental report Environmental source. energy primary by consumption energy EN3 Direct Energy Environmental Performance Indicators Performance Environmental performance environmental DMA for EC3 Coverage of the organization’s defined benefit plan obligations. 20-F plan obligations. benefit defined the organization’s of EC3 Coverage - compensa employee costs, operating revenues, including and distributed, generated value economic EC1 Direct and providers capital to and payments earnings, retained investments, community and other tion, donations 20-F governments. Economic performance Economic DMA Disclosure of management approach management of Disclosure DMA Page 27 - opera assess and manage the impacts that of and practices programs any of and effectiveness scope, SO1 Nature, Society and exiting. operating, entering, including tions on communities, Community DMA for social performance, Society, Ethics Society, social performance, DMA for HR7 Operations identified as having significant risk for incidents of forced or compulsory labor, and measures to to and measures labor, or compulsory forced incidents of risk for significant as having identified HR7 Operations Supply chain Conduct, of Code labor. or compulsory forced of the elimination to contribute indicators performance Society Forced and compulsory labor and compulsory Forced HR6 Operations identified as having significant risk for incidents of child labor, and measures taken to contribute to to contribute to taken measures and labor, child incidents of risk for significant as having identified HR6 Operations Supply chain Conduct, of Code labor. child of the elimination Child labor Child significant risk, and actions taken to support these rights. Code of Conduct of support these rights. Code to risk, and actions taken significant HR5 Operations identified in which the right to exercise freedom of association and collective bargaining may be at may bargaining and collective association of freedom exercise to the right in which identified HR5 Operations Freedom of association and collective bargaining and collective association of Freedom HR3 Total hours of employee training on policies and procedures concerning aspects of human rights that are aspects are human rights that of concerning on policies and procedures training employee hours of HR3 Total Conduct of Code trained. employees of the percentage including operations, to relevant HR2 Percentage of significant suppliers and contractors that have undergone screening on human rights and ac- screening undergone have that and contractors suppliers significant of HR2 Percentage HR tions taken. HR1 Percentage and total number of significant investment agreements that include human rights clauses or that include human rights clauses or that that agreements investment significant number of total and HR1 Percentage HR human rights screening. undergone have Investment and procurement practices and procurement Investment DMA to human rights performance DMA to LA14 Ratio of basic salary of men to women by employee category. Inclusion category. employee by women to men salary of basic of Ratio LA14 indicators performance Human rights Diversity and equal opportunity Diversity LA7 Rates of injury, occupational diseases, lost days, and absenteeism, and number of work-related fatalities by by fatalities work-related and number of and absenteeism, days, lost diseases, occupational injury, of LA7 Rates safety and Health region. LA4 Percentage of employees covered by collective bargaining agreements. Labor practices agreements. bargaining collective by covered employees of LA4 Percentage Labor/management relations Labor/management LA1 Total workforce by employment type, employment contract, and region. Personnel and region. contract, type, employment employment by workforce LA1 Total Page 28 tive bargaining tive • labor and compulsory forced of all forms of should uphold the elimination Businesses • labor child of abolition should uphold the effective Businesses • collec to the right of recognition and the effective association of should uphold the freedom Businesses • human rights proclaimed internationally of the protection should support and respect Businesses • in human rights abuses complicit not are they that sure should make Businesses Labor standards Human rights Global compact – 10 principles – 10 Global compact Esko Aho, Executive Vice President, Corporate Relations and Corporate Responsibility and Corporate Relations Corporate President, Vice Aho, Executive Esko In our annual report Form 20F for 2008 and on this corporate responsibility website, we have sought to review review to sought have we website, responsibility corporate 2008 and on this 20F for Form In our annual report human rights, of in the area the Compact principles of support the ten that and programs on our activities progress corruption. against and working the environment, labor standards, Nokia is committed to the principles of the United Nations Global Compact and has been a signatory and active and active and has been a signatory Global Compact Nations the United the principles of to Nokia is committed inception. Compact’s The Global member since Nokia’s continued support continued Nokia’s United Nations Global Compact Nations United PR6 Programs for adherence to laws, standards, and voluntary codes related to marketing communications, includ- communications, marketing to related codes and voluntary standards, laws, to adherence for PR6 Programs Conduct of Code and sponsorship. promotion, ing advertising, PR5 Practices related to customer satisfaction, including results of surveys measuring customer satisfaction. Have Have satisfaction. customer measuring surveys of results including satisfaction, customer to related PR5 Practices say your PR3 Type of product and service information required by procedures, and percentage of significant products and products significant of and percentage procedures, by required information and service product of PR3 Type information Product requirements. such information to subject services Product and service labeling and service Product PR1 Life cycle stages in which health and safety impacts of products and services are assessed for improvement, improvement, assessed for are and services products impacts of and safety health in which stages cycle PR1 Life Products such procedures. to subject categories and services products significant of and percentage Customer health and safety health Customer DMA approach for product performance product for DMA approach SO5 Public policy positions and participation in public policy development and lobbying. Stakeholder engagement Stakeholder and lobbying. policy development in public participation and policy positions SO5 Public indicators performance responsibility Product Public policy Public SO3 Percentage of employees trained in organization’s anti-corruption policies and procedures. Code of Conduct of Code and procedures. policies anti-corruption organization’s in trained employees of SO3 Percentage Corruption Page 29 2005 2005 873 307,300 34 191 4 639 0.83 64 463 3 825 1 281 9 910 9 938 13 308 58 874 3 127 252 2006 2006 2006 2006 892 892 334,200 41 121 41 5 488 1.05 390 61 3 897 1 357 8 537 557 10 123 11 68 483 3 457 310

2 2007 1,165 1,165 (462) 411,000 51 058 058 51 7 985 1.83 995 101 5 636 1 522 753 11 20 261 13 870 262 112 4 664 420 2007 2007 1,270 (609) 427,100 50 710 50 710 4 966 1.05 046 41 5 968 1 081 6 820 23 072 692 11 125 829 5 615 478 2008 1 2008 2008 2008

3 and bribery extortion including all its in forms, corruption against should work Businesses

• • challenges environmental to approach support should a precautionary Businesses • responsibility environmental greater promote to initiatives undertake should Businesses • technologies friendly environmentally of and diffusion the development should encourage Businesses • and occupation employment of in respect discrimination of elimination uphold the should Businesses consumption, energy facilities CO2e from Indirect Energy consumption, GWh consumption, Energy ENVIRONMENT Operating profit, EUR million million EUR profit, Operating EUR diluted, Earnings/share EUR million year-end, at capitalization Market EUR million & development, Research million EUR tax, Total EUR million year-end, assets at Liquid EUR million year-end, at liabilities Total EUR million year-end, at earnings Retained year-end at employees number of Total & benefits, EUR million payroll Total EUR million net, expenses Pension Net sales, EUR million sales,Net EUR million ECONOMIC NOKIA CORPORATE RESPONSIBILITY KEY PERFORMANCE INDICATORS NOKIA CORPORATE RESPONSIBILITY SIEMENS NETWORKS – NSN - FIGURES SINCE APRIL 2007) NOKIA GROUP (INCL NOKIA We consistently strive to improve our performance year on year and set ourselves challenging targets to meet. We We meet. to targets challenging ourselves and set on year year our performance improve to strive consistently We say. your Have go to please comment to like you’d so if our performance about feedback your welcome would Our performance information is now located within the CR Review 2008. This information has been created as part as has been created information 2008. This the CR Review within located is now information Our performance 2008. for 20F process the Form of Performance Anti-corruption Environment Page 30 24.2 137 11 100 2005 2005 50 839 25 437 103 1 850 1.08 12 41 4.8 36,880 82% 101 NA 75 25 16,600 0 1,354 2005 2005 29.5 120 11 92 62 851 851 62 031 33 125 1 908 0.82 12.5 45.1 6.2 51,900 83% 326 85 81 31 19,200 1,800 1,547 2006 2006 2006 2006 2006 2006 2006 2006

36.4 90 47 49 560 49 096 28 70 N/A 7 0.73 14.3 44.1 8.5 60,810 (5120) 88% (86%) 108 (3) 85 98 32 (174,500) (174,500) 16,500 (3,600) 39,000 (9,200) 2,151 (841) 2007 2007 2007 2007 2007 2007 2007 2007 34.6 70 79 56 512 56 512 25 576 55 1 721 0.6 13.7 47.4 9.3 54,730 (6480) 88% (88%) 42 (0.1) 85 86 34 (209,100) (209,100) 22,500 (7,800) 62,200 (15,500) 2,281 (883) 2008 2008 2008 2008 2008 2008 2008 2008

, EUR billion , EUR billion 6 9

10

3 6

6

Number of assessments Number of Supplier Nokia under new trained Persons requirements SUPPLY CHAIN goods and services of purchases Total Employees in production in production Employees average for year for average EUR million cost, training employee Total EUR per employee, training of cost Average IIR 8 production, within rate Injury/illness % management, in senior Women % management, in senior nationalities Non-Finnish % attrition, Voluntary Total number of permanent employees, employees, permanent number of Total EMPLOYEES NOKIA (WITHOUT NSN) ETHICS % awareness, Conduct of Code Employee Total waste, tonnes tonnes waste, Total % utilisation, waste Total 4 equivalent CFC-11 of ODS, kg of Emissions 5 points Nokia take-back with Countries Conduct of the Code Languages of ENVIRONMENT tonnes Direct CO2e from facilities, tonnes tonnes facilities, from CO2e Direct tonnes energy, due renewable CO2 avoided thousand m3 consumption, Water Page 31 2005 35 29 700 17 37 37 35 25 000 2006 2006 45 45 32 32 099 12 2007 2007 57 25 34 000 2008 2008

6 Figures include combined Nokia, Nokia Siemens Networks and NAVTEQ data. and NAVTEQ Networks Nokia, Nokia Siemens include combined Figures consolidated on a fully Networks Nokia Siemens of includes that financial data Nokia April 1, 2007, As of 2006 and 2005. of the data to comparable directly is not 2007 for data Nokia financial Accordingly, basis. NAVTEQ. not but data, Networks Nokia and Nokia Siemens includes combined figure total Environmental in parenthesis. shown are data total of share data Networks Nokia Siemens ODS figures The reported or production. in its products Substances) Depleting (Ozone Nokia uses no ODS of in kg = emission Potential) Depleting ODP (Ozone in facilities. systems cooling ODS contained due to are equivalent. CFC-11 locations. take-back multiple have countries Many and NAVTEQ. Networks include Nokia Siemens Does not April 1, 2007. as of Networks Nokia Siemens of the departure by number is impacted The average during calen all employees by hours worked and illnesses per total injuries occupational IIR = Number of in a time employees full 100 by worked hours theoretically 200 000 (the number of by multiplied dar year year). purchases. Includes all external assessments. and in-depth Includes system training. and environmental ethics Supply chain of the formation included until Group Business Networks former Nokia’s of the employees of Contributions April 1, 2007. Networks, Nokia Siemens

Consistent communication with respect to our CR efforts, both internally and externally, builds trust and helps to and helps to trust builds and externally, internally both our CR efforts, to respect with communication Consistent the outside to and accurately clearly communicate is to it important how understand We our reputation. develop this for our stakeholders demand from is an increasing There society. affects our business in which the ways world information external and other website, corporate our reporting, through accommodate we which information sources. Transparency

We see our efforts to build universal access as more than just a goal. than just as more access universal build to see our efforts We all aspects CR of are reputation and building risk, enhancing efficiency, minimizing culture, corporate Shaping long understood have We value. our business increase agendas to when setting position a significant it give which - inte proactive, establish is to actions. Our goal corporate responsible taking of result is the added value this that mind. in sustainability keep always which business our core within programs grated Business benefits Business 2. 3. 4. 5. 6. 7. 8. 9. 10. 11. 12. Countries with volunteer efforts efforts volunteer with Countries hours volunteer Employee 1. Countries with community involvement programs programs involvement community with Countries SOCIETY Page 32 • costs manufacturing reduce • programs management waste management project enhances • training diversity costs • reduce measures eco-efficiency satisfaction employee increases volunteering Here are some examples of what we mean: we what of some examples are Here Corporate responsibility goes hand-in-hand with good business sense goes good hand-in-hand with business responsibility Corporate ben- seeking business about actively but “do-gooders,” or being Nokia, CR isn’t only about risk management For our work. of all contexts principles within responsibility embedding our corporate by efits Good CR Our brand responsibility means building positive value into every stage of the customer experience, developing developing experience, the customer of stage every into value positive building means responsibility Our brand our customers. to such developments communicating and effectively and services, products sustainable more a so look towards and in doing a brand from image attributes order’ demand ‘higher increasingly Consumers operates business a about the way transparency expects more increasingly The public record. CR track company’s meeting simply Expectations beyond go citizenship. its good of corporate seeking a demonstration society, within order. business caring a more creating to but legal requirements, hu- “very of promise the brand raises people’s lives, on improving focus a with technology, use of Our innovative their and to other each close to help people activities feel community Our various level. a new to man technology” communities. Our behavior towards and relationship with society is part of our brand personality. CR has a significant impact on impact CR has a significant personality. our brand is part of society with and relationship towards Our behavior on it. place our stakeholders which and the value reputation our brand CR enriches our brand reputation CR enriches our brand Our supply-chain management reduces risks to the categories of quality and productivity. Our quick and effective and effective Our quick and productivity. quality of the categories risks to reduces management Our supply-chain image. our brand and protect satisfaction employee encourages interest of conflicts of management Responsible business practices improve risk management and ease the task of establishing legal compliance. legal compliance. establishing of the task and ease risk management improve practices business Responsible for is counter-productive that legislation avoid can we and authorities governments with engagement Through or anti-competitive. society An effective tool for managing risk managing for tool An effective - and non-govern government, industry, of a range and force the UNICT task closely with been working have We users in high-growth phone mobile new The number of access. universal on the theme of organizations mental leader, As a market growth. this in boosting role a leading play to aim and we dramatically is growing markets by population the world’s half for communications mobile and affordable will be available there that estimate we 2015. New growth markets growth New Thinking ahead enables us to be less reactionary and more forward thinking. forward and more be less reactionary enables us to ahead Thinking What works externally also has benefits within the company. While it is sometimes challenging to quantify cause cause quantify to challenging is sometimes it While the company. within also has benefits externally works What seen that: have we and effect, Driving internal efficiency internal Driving

Page 33

Listening to employees and external parties and translating their expectations into business value is an ongoing is an ongoing value business into expectations their translating parties and and external employees to Listening our meet we in which the ways concerning channels new activate to strive constantly Nokia. We at here process window This the road. down trends new identify to continue the same at time we while expectations, existing success. our ongoing part of is an important the future into Understanding what stakeholders expect from us as a company is just as important as as important is just us as a company from expect stakeholders what Understanding our products. for expectations our customers’ understanding Stakeholder engagement Stakeholder Communicating our actions clearly, accurately, and in a timely manner builds trust and a reputation that goes far goes far that and a reputation trust and in a timely manner builds accurately, our actions clearly, Communicating - our stake demands from increasing to responding of the value understand We the financial community. beyond to our stakeholders for important is It and social context. in an environmental our work disclose to holder groups it. doing are we and how doing are we what know Acting transparently Acting Responsible reporting Responsible our in gauging and also come we’ve far how understanding for is essential documentation accurate Ongoing, the within also others but only ourselves benchmark not to an opportunity provides Documentation path. future - report various through our CR efforts promoting up the challenge by taken have field. We communications mobile discussion. public ing channels and encouraging Responsibility towards nature towards Responsibility concept also as a lifestyle but operations day to only in our day not energy and materials raw the use of Minimizing plan. our environmental of element is a key - econo healthy promote information, to engage, and respond communicate, effectively which companies, Healthy service new and small. Many large both companies, of efficiency the overall assists communication Mobile mies. such as those based on SMS. sectors, and private the public in both mobility risen around have concepts Stimulating economies Stimulating Mobile devices link people to a wealth of information, conveying news constantly, not statically, as it happens, both happens, as it both statically, not constantly, news conveying information, of a wealth people link to devices Mobile the at richer images larger, providing sources, information of a variety combine These devices home and abroad. at a button. push of Making access to information easier information to access Making Personal communication is perhaps the most obvious benefit of mobile communication, with the mobile phone the mobile with communication, mobile of benefit obvious is perhaps the most communication Personal and parents, children friends, between ways: diverse increasingly in relationships and maintain build usedbeing to The telephony. to access had widespread previously not have which communities people seeking and for help, for people a voice. phone gives mobile Building social networks Building Page 34 Consumer interest in sustainability issues is also growing. We encourage consumers to consider the environment the environment consider to consumers encourage We growing. issues is also in sustainability interest Consumer recycling. no longer use for handsets they and returning charged fully handsets are once chargers unplugging by We increasingly engage with customers on other issues related to sustainability. Network operators – our biggest – our biggest operators Network sustainability. to issues related on other customers engage with increasingly We in and increasingly operations in our own responsibility corporate of standards high meet us to – expect customers issues as part manage sustainability we on how operators network individual with engage We our supply chain. supply chain. own their assessments of their of See customers for more information. more for See customers Customers cus- and products our with satisfaction quality, product are consumers and customers trade both for issues key The - consum engage with We levels. gauge satisfaction to a year twice customers our trade survey We service. tomer centers. and via call online both support service our Nokia Care ers through We also continue to participate in third-party evaluations of Nokia’s CR performance. In 2008, Nokia was again again In 2008, Nokia was Nokia’s CR performance. of evaluations in third-party participate to also continue We the Dow also added to and was (DJSI World) Indexes World Sustainability Jones in the Dow inclusion for selected - in the FTSE4Good social respon its status (DJSI STOXX). Nokia maintained Indexes EURO STOXX Sustainability Jones index. investment sibility In 2008, Nokia engaged with the socially responsible investor (SRI) community by conducting road shows and by and by shows road conducting by (SRI) community investor In 2008, Nokia engaged the socially responsible with - socially re by raised frequently The subjects most Days. Stakeholder Responsibility Nokia’s Corporate holding and Nokia’s governance impact, corporate environmental management, supply-chain include investors sponsible society. to contribution Socially Responsible Investors (SRI) Investors Socially Responsible - and socially responsi mainstream both to practices business ethical of importance growing the Nokia recognizes investors. ble institutional See our investors website for more information. more for website See our investors Investors on Form our annual report website, and investor service relations our investor through investors engage with We investors. or individual of groups with and meetings financial reporting 20F, other We highlight corporate responsibility issues and initiatives on our internal communications channels and through through channels and communications on our internal issues and initiatives responsibility corporate highlight We and Conduct of about the Nokia Code information also include We campaigns. communication internal various programs. inductions and training in employee responsibility corporate Some of the channels for discussions with employees include individual IIP (Investing In People) performance performance In People) IIP (Investing include individual employees with discussions the channels for Some of - These dis interviews. exit and surveys forms, online internal discussions, development and career management actions. everyday into ideas help us translate cussions It is important to create a working environment with opportunities for communication and feedback. We regularly regularly We and feedback. communication for opportunities with environment a working create to is important It - man performance development, career values, corporate issues such as about in discussions employees involve balance. and work-life diversity agement, How does Nokia engage its engage does employees? Nokia How Internal stakeholders Internal Page 35 Youth Development Youth In projects. community with and in assisting development in youth our efforts with continued During 2008, we address These projects the year. the end of by countries in 57 underway had activities we development, youth See mobile technology for development for more information. more for development for technology See mobile Data gathering Data such as organizations enabling at aimed technology data-gathering mobile develop to In 2008, Nokia continued 2008, and as In September efficiency. and improve costs reduce paper forms, replace departments to government collection enables data that solution a software Gathering, launched Nokia Data we area, in this our efforts part of has been The solution deployed analysis. real-time near for the results of and the transmission devices on mobile - pre of and the effectiveness disease of outbreaks monitor to in Brazil Department Health State the Amazonas by Manaus. of in the city programs vention Society See accessibility for more information. more for See accessibility Accessibility People Blind of Institute National as the Royal such worldwide, organizations disability a number with of work We Federation Finnish America, Association of Loss (ONCE), Hearing the Blind for Organisation National (RNIB), Spanish (AGE) Platform Older People’s European (FFVI), and the Visually Impaired of See environmental report 2008 for more information. more 2008 for report See environmental In March 2008 Nokia and WWF, together with International Union for the Conservation of Nature (IUCN), launched Nature of the Conservation for Union International with 2008 Nokia and WWF, together In March the community, Through people – connect2earth.org. young at targeted community online an environmental The best videos images, and text. through challenges environmental for on solutions ideas their people share can in Congress Conservation in IUCN’s World her idea winner presented and the rewarded, were uploads content Barcelona. With WWF we also organized a stakeholder seminar on environmental issues and competitive advantage in China. in China. advantage issues and competitive environmental on seminar a stakeholder also organized WWF we With environmental WWF has also provided and academics. NGOs, corporations included local authorities, Participants Nokia devices. for content Environment and beyond. in our industry others with working by contribution our environmental maximize can we believe We environmental on (WWF) focusing Nature for Wide Fund World with our global cooperation continued In 2008, we Nokia’s employees. for building awareness Non-governmental organizations Non-governmental See the Nokia Siemens Networks website for more information on base stations and health. on base stations information more for website See Networks Siemens the Nokia See mobile communications and health for more information on handsets and health. information more for and health communications See mobile We recognize that some consumers are concerned about potential health issues related to mobile phones and mobile to issues related health about potential concerned are consumers some that recognize We sources independent to and links research on the latest information Nokia and NSN provide Both base stations. online. - web See the environment lifestyles. sustainable more for services mobile use of the and promote develop also We information. more for site Page 36 As clearly stated in the Nokia Code of Conduct, Nokia does not provide financial support to political parties or other parties or other political financial support to provide Nokia does not Conduct, of in the Nokia Code stated As clearly Political contributions Political We engage with governments all over the world on a wide range of issues relevant to our business. to issues relevant of on a wide range the world all over governments engage with We The principle we follow in our public policy consultation is to engage with government organizations only on is- organizations government engage with is to policy consultation in our public follow The principle we make. to contribution a credible Nokia has sues where Governments in all our Nokia will behave how sets out 2009. It in January revised was in 1997 created first Conduct of Our Code governments. with our engagement including activities, business Please see the supply chain section for more information more section see for the supply chain Please we in which groups GeSI SCWG and the work also engage through we NGO’s directly, with engaging to In addition participate. - our suppli some of made against allegations examined NGOs and carefully engaged the in dialogue with have We which improvement, of been areas have there in some cases but inaccurate, been found have allegations ers. Most assessments. supplier in our regular and will monitor our suppliers up with taken have we Supply chain issues in the ICT sector. on supply chain reports published recently have organizations non-governmental Several mining/ the at and facilities our suppliers’ at protection environmental and labour on conditions rests focus Their materials. raw of extraction See Corporate Giving for more information. more for Giving See Corporate Additionally, in 2008 we donated funds to assist relief efforts following floods in Ghana and drought in Ethiopia; we we in Ethiopia; floods in Ghana and drought following efforts relief assist to funds donated we in 2008 Additionally, donated and we in Brazil; Valley floods in Itajai following efforts relief assist phones to and mobile funds donated the long-term to committed remain We and Pakistan. in Chile programs recovery support earthquake to funds 2004. late of Tsunami the by affected areas of reconstruction Natural disasters Natural natural by people affected to organizations, aid several via assistance, provide to continued Nokia During the year, an following efforts relief assist phones to and mobile funds of included the donation assistance This disasters. Cyclone of in the wake efforts relief assist to funds of and the donation China of province in the Sichuan earthquake a through sum raised has included a substantial victims in Myanmar cyclone Our support for in Myanmar. Nargis the affected of reconstruction supporting the long-term to committed are We campaign. card UNICEF greetings province. and Sichuan Myanmar in both areas See employee volunteering for more information. more for volunteering See employee Nokia employees continued to give their time to community projects they care about through the Nokia Helping the Nokia Helping about through care they projects community time to their give to continued Nokia employees volunteered in some 25 countries employees than 5,400 In 2008, more program. volunteering Hands employee service. than 34,000 hours of more Employee volunteering Employee See youth development for more information. more for development See youth important local issues, such as education, employability and health, and encourage young people to contribute to to contribute people to young and encourage health, and employability local as education, issues, such important localcommunities. their Page 37 ing Group on a number of different supply chain activities supply chain different on a number of ing Group region in the Nordic and supporting development practices sharing best Network, Nordic any attached taxes and tariffs. taxes attached any • Work the GeSI Supply Chain with (EICC): The EICC collaborates Coalition Citizenship Industry The Electronics • its through the UN Global Compact of in the work participated We Network: Nordic The Global Compact • e-Waste Group, Working in the Supply Chain participate (GeSI): We Initiative The Global eSustainability • scenarios technology • some future to is happening that Transition clear. in making onself • and frustration in response slowness - fighting Accessibility of The importance eInclusion. the challenges of tackle effectively dialogue to multi-stakeholder Encougraging • • Availability GSM for of technologies mobile of and breath The depth and prices the handset including buy and use a service to ownership: of cost on total - focus Affordability Industry organizations Industry - in col issues. Nokia works certain approach to way effective be can the most others with collaboration believe We Examples include: organizations. industry a number of issues through on key companies other with laboration EU and African states have unanimously agreed, and have expressed their opinion through the European eInclusion eInclusion the European through opinion their expressed and have agreed, unanimously have states EU and African and growth reduction, poverty enablers for key are technologies and communications information that process, development. socio-economic Nokia took part to the second consecutive Ministerial Meeting on European eInclusion Policy in Vienna in 2008. The Policy eInclusion on European Meeting Ministerial consecutive the second part to Nokia took innovation continued and how inclusivity helps in improving telecommunication mobile discussed how meeting key the following highlighted happen. We this make blocks to the building are approach and a multi-stakeholder areas: We continued to be active in the European Commission’s ‘eInclusion’ and ‘eAccessibility’ programs. Nokia partici- programs. and ‘eAccessibility’ ‘eInclusion’ Commission’s European in the be active to continued We pilot Conversation Total Commission’s European for Proposals the Call for to responding in the consortium, pated early the participants in 2009 and will be selected start is to program pilot The 3-year ICT eInclusion. for program 2009. Accessibility - pro and awareness public raise to Campaign Europe Energy the Sustainable be a member of to Nokia continues aim globally that initiatives in other Nokia is also participating Europe. across production energy sustainable mote ICT. use of and smarter efficiency energy better at - meas implementation realistic yet demanding help draft to in order and suggestions data Nokia has also provided in the EU Framework Nokia products for relevance of are that supplies power as external such categories for ures Products. Using Energy of on the Ecodesign Directive Energy ratings of Nokia chargers are available on the environment website. on the environment available are Nokia chargers of ratings Energy An example of how Nokia has participated in the development of environmental regulations, we have been part have we regulations, environmental of in the development Nokia has participated how of An example several with together conducted was phones, which on mobile project (IPP) pilot Policy Product the Integrated of on agreed have phone manufacturers mobile Nokia and other EU Commission. the including stakeholders relevant phone chargers. mobile of efficiency energy on the stand-by information providing regarding practices common Nokia believes it is important to participate in the development of fair and reasonable regulation that provides a provides that regulation reasonable and fair of the development in participate to is important it Nokia believes improvements. environmental voluntary for incentives and creates requirements environmental for framework Environment political groups. political Page 38 Working Group and Climate Change Working Group Working Change Climate and Group Working • • Association (ABINEE) Industry Electrical and Electronics Brazilian Association (CWTA) • Telecommunications Wireless Canadian (CIAJ) Japan Association of Network • and Information Communications (EK) Industries Finnish of • Confederation (FICCI) and Industry Commerce Chambers• Indian of of Federation Media (BITCOM) and New Telecommunications Technology, • Information Association German for • Intellect Finland Industries • Technology • Association (CEA) Electronics US Consumer (ITIC EC) Council Environmental Council Industry Technology US Information • • EU CSR Alliance Association (EICTA) Industry Technology & Communications • Information European • GSM Association (GSMA) • (ICC) Commerce Chamber of International • (OMA) Alliance Open Mobile (WBCSD) Development Sustainable for Council Business World

Also in 2008 we started a program to enhance mathematics learning using mobile phones in South Africa together together Africa phones in South mobile using learning mathematics enhance to a program started Also in 2008 we African and South office President’s the Vice office, President’s African the South Networks, Nokia Siemens with Education. of Department In 2007, we joined an EU-wide effort to reverse the growing trend away from ICT careers, particularly among ICT careers, from away trend the growing reverse to an EU-wide effort joined we In 2007, executive female a successful shadow to schoolgirls is inviting ICT companies, Nokia, among other women. young Society Information for in ICT. The EU Commissioner careers consider them to encourage to day work on a typical - contin In 2008, we in the initiative. participate to Europe all over ICT companies invited and Media, Viviane Reding, program. ued the shadowing The Nokia education policy function is engaging in a dialogue with governments and educational institutions to to institutions and educational governments with in a dialogue is engaging policy function The Nokia education with works also function Our education content. and course systems education help them shape and modernize - train partners in employee and help them find education requirements capability identify to units Nokia business ing. - and aca industrial combined 100 over with collaborations research than 100 sponsoring more Nokia is currently example, for and academics, our researchers between co-operation strengthen partners. Our goal is to demic and MIT in the US. Stanford at facilities shared through Universities National industry and trade associations: and trade industry National Other affiliations with global and regional organizations: and regional global with Other affiliations

Page 39

- busi responsible Nokia’s to element is an important our employees look after we How ness practices. Our commitment The campaign was awarded first prize in the Federation of European Business Communicators Association’s Grand Association’s Grand Communicators Business European of in the Federation prize first awarded was The campaign Communications. Strategy Business of Prix 2006 in the category By the end of 2006, 81% of all employees had participated in our Code of Conduct awareness campaign. awareness Conduct of in our Code had participated all employees of 2006, 81% By the end of The strong message we want to send across every level and geographical area of our organization is: We take our take is: We our organization of area geographical and level every send across to want message we The strong Conduct. of our Code goals through our ethical in achieving other support each and we seriously, responsibilities We are operating in more markets than ever before, which has impacted the cultural fabric of our workforce and our workforce of fabric the cultural has impacted which before, than ever markets in more operating are We the throughout impact economies greatly to the potential our actions have a global reach, With working. of ways is Conduct of Nokia’s Code practices. business ethical into correlate methods work that ensure try to and we world situations. in business behave to on how us guidance one of every offer to there How does our Code of Conduct link with diversity? with link Conduct of does our Code How Within our workplace profile, women account for 34 percent of all employees, with 12.5 percent holding senior senior holding 12.5 percent with all employees, of 34 percent for account women profile, our workplace Within 50 years. over our employees of 5.1 percent with years, age is 35 employee The average positions. management as management in senior represented them are of percent Nokia, 45 at working nationalities Of the 120 different ethnicity. a non-Finnish from coming As the company has grown so have the dimensions of our work force. During 2006, our employee number grew to to number grew During 2006, our employee force. our work of dimensions the so have has grown As the company 120 nationalities. from 68,000 persons coming approximately We strive to ensure our company culture acts as a world-class example of an inclusive working environment. Our environment. working an inclusive of example acts as a world-class culture our company ensure to strive We - genera lifestyles, skills and abilities, backgrounds, or ethnic cultural different of enable men and women goal is to and robust the diverse build has helped This us to our success. to best their contribute tions and perspectives to is Nokia today. that community Never before has Nokia been as diverse of a community. of been has Nokia as diverse before Never Who we are Who we

Overview - work an inclusive create to strive We our employees. all of of and commitment depends the talent on Our success gen- lifestyles, abilities, skills and backgrounds, or ethnic cultural different of men and women welcomes that place committed strongly and are development, career for opportunities excellent provide and perspectives. We erations the build has helped us. This us to with who works everyone towards conduct ethical of standards highest the to is Nokia today. that community and robust diverse 4. Employees Page 40 - stories covering a wide range of topics relevant to Nokia business. to relevant topics of a wide range covering stories senior run by are which some of on these platforms, and commenting posting through other each with ideas share experts to topical run by are others while employees an openwith dialogue have managers to feedback. or gather ethics. business of and questions Conduct of the Nokia Code

• on and comment rate to a chance employees giving service, news Hub – our global intranet Nokia News • and collaborate network, interact, discuss, can – employees Forums Blogs, Wikis, Videos, and Discussion • employees. of group a large with Nokia leaders • from discussion Chat – Live Prime Time anonymously. be HR issues can posted to relating questions • where forum employee Ask HR – a general anonymously. people topics discuss can where website on the internal forum • lively – a Café Jazz to relating in questions support all employees to has been established Office – the Nokia Ethics Office Ethics On the intranet Open communication is part of the Nokia way of operating. Our people have different channels for finding out out finding channels for different Our people have operating. of way the Nokia of is part Open communication - change in the organi and driving positive and concerns, opinions their expressing about the company, information zation. Employee communications Employee Our approach We have developed a wide range of tools and solutions to raise awareness and mobilize our employees on en- our employees and mobilize awareness raise to and solutions tools of a wide range developed have We and under awareness our employee Increasing and personal life. business both affect issues which vironmental - envi as interactive as well the year throughout organized are forums environmental global and regional Internal issues. and local environmental general both promoting at aimed Nokia sites at shows road ronmental Environmental activities Environmental organization the global conservation with the partnership of the heart at are matters environmental of standing manage- Protect, to Connect platform learning web-based include the internal activities joint WWF. Examples of - and topi relevant covering and seminars focus, an environmental with cases on business workshops training ment issues. environmental cal Our mission as employees is to make meaningful contributions to communities in the various countries where we we where countries in the various communities to contributions meaningful make is to as employees Our mission activities. volunteering locally relevant for an umbrella rather but a global one-fits-all policy, is not This operate. the locallevel. actions at concrete through our values as fostering as well theme people is our central Connecting way. a sustainable in culture corporate Nokia’s overall influence Our initiatives Nokia Helping Hands Helping Nokia Our LiveLife program provides a common easily recognized umbrella for all our work-life balance related offerings offerings related balance all our work-life for umbrella recognized easily a common provides program Our LiveLife needs and employees’ our promotes LiveLife place. the work at spirit the lift and energize to aims It and services. financial planning. and Leisure Health, areas: in three activities various providing well-being LiveLife Page 41 networks. ance with legislation. with ance our intranet. through employees to available are and its activity EuroForum practices. about Nokia’s business bodies in accord representative employee several Nokia has In Finland, example, For agreements. lective ees as well as keeping them up-to-date on our latest targets, initiatives and progress. initiatives targets, on our latest up-to-date them as keeping ees well as concerns express to Directors of the Board reach to all employees for available – address or email A mail anonymously. feedback and give • “respect”. of value • on our previous Human – builds Very • customers. just not – includes all our stakeholders, You Engaging “renewal”. of value than our previous vigorous – is more Innovation for Passion • in work increasingly we that reflecting “achievement”, of our old value – expands together Achieving • about the reports a year twice management with meet Up-to-date EU countries employees. issues affecting from Nokia business discuss to the forum representatives through – employee Nokia EuroForum • all employees from opinions gather to 1994) (held since survey – an annual engagement You to Listening

• col enter and unions join to employees of right the recognizes – Nokia agreements and collective Unions • • among employ issues environmental of awareness raises bulletin email – this e-magazine Environmental We analyzed the results of the Jam and identified several key corporate initiatives to be included in our future plans be includedin our future to initiatives corporate key several and identified the Jam of the results analyzed We our and changed activity some of new has prompted The Jam groups. our business within initiatives and several priorities. business In May 2007, around 13,000 employees registered in the Nokia Way Jam, a 72-hour online discussion to decide on to discussion online a 72-hour Jam, in the Nokia Way registered 13,000 employees around 2007, In May and we on the internet focused is increasingly Our business strategy. business our future and debate our values an itself was the Jam of nature The collaborative culture. work web-based support a more to values the new want posted were 77,000 comments Around together. on achieving place we and the value Nokia’s culture of expression during the event. We are now communicating these values to all our employees, through videos and other information on our information videos and other through all our employees, to these values communicating now are We strategy. on company our communications and as part of intranet, To learn more about the values go to: Nokia values. go to: about the values more learn To The new values are an evolution of the previous Nokia values, reflecting the evolution of our business. They are: They our business. of the evolution reflecting Nokia values, the previous of an evolution are values The new Over 2 500 employees from around the world took part in 16 regional events to help us come up with the key the key up with come help us to events regional part in 16 took the world around from 2 500 employees Over values helped us embed a strong the process of stage every at employees Involving values. our new themes for business. the throughout culture The Nokia Way defines our core values. We recently reviewed and refined these values to engage employees and employees engage to these values and refined reviewed recently We values. our core defines The Nokia Way important most was what explain to employees asked We work. we and the way our business changes to reflect our company. define that values of set a new help us create them to to Embedding our values Unions, forums and surveys forums Unions, Email Find out how we engage with our external stakeholders. our external engage with we how out Find Page 42 - services category this benchmark for the external of website internal on the forum discussion — a lively Café’ ‘Jazz con their express to all employees for is available Directors of Board the reach to address or email a mail anonymously. feedback and give cerns do business. we where • ahead points percentage and two 2007 up 1% from as individuals’, ‘treated are they feel employees of 72% • Nokia for work to proud • are said they those surveyed 71% of and Nokia’s objectives work • their between link see a clear employees of 81% and products sustainable environmentally to Nokia’s is committed that say employees of 79% Around • all employees for — our annual survey You • to Listening forum question employee HR’ — general ‘Ask • • • unions all relevant with ongoing are and cooperation — open discussion unions employee/employer A new focus area is how employees can do their best work, creating those conditions that inspire creativity and creativity inspire that those conditions creating work, best do their can employees is how area focus A new benchmark. our external behind are we but year-on-year, improving are Our results well-being. – are opportunities and development on specific as inclusion CR issues – such questions to responses Employee report. this sections of included in the relevant From 2007 (and earlier), we have focused on sharing our strategy with employees with successful results. From From results. successful with employees with on sharing our strategy focused have we (and earlier), 2007 From index 2008 our strategy-sharing benchmarks and for external of ahead now are we the competition, behind being 2007. 2006 to from increase a big following is stabilizing, Some highlights from the 2008 survey include: the 2008 survey from Some highlights Employee survey Employee - “Listen survey, in our annual employment participated than 50 countries in more 50,000 employees In 2008, over increasingly are our employees show The results part in the survey. took the workforce of 85% In total, You”. ing to and careers. competencies their for Nokia offers and the opportunities Nokia for about working passionate Employees are a vital stakeholder group. We value their feedback on how we run our business. It is equally impor It run our business. we on how feedback their value We group. stakeholder a vital are Employees Consultation and communication Consultation tant that we keep them informed and consult them about changes that affect them. affect changes that them about and consult them informed keep we that tant We also conduct regular internal labor condition assessments to ensure high labor standards and continuous and continuous labor standards high ensure assessments to labor condition internal regular also conduct We improvement. - stake broader with on our labor practices sharing initiatives information a number of undertake to continue We socially labor responsible unions, organizations, and non-governmental governmental including holder groups customers. and our investors Open communication is part of the Nokia way of operating. We gain commitment from our employees and em- and employees our from commitment gain We operating. of the Nokia way is part of Open communication several Our people participation. and have feedback dialogue, employee ongoing through representatives ployee - our organiza change in positive driving for as well as and concerns opinions their expressing channels for different and policies: tion, principles Employee communications Employee Page 43 be posted anonymously under categories such as employment, development and career, and people man and career, development such as employment, under categories anonymously be posted agement. • • contribute can anyone blogs, wikis, and a video management hub where Many everyday updates business and key stories share our leaders where channel, business” your A “know • anonymously topics people different discuss can where site discussion • portal: a popular internal Café Jazz can Questions enquiries. employee to responds continually service assistance AskHR: employee Our online It is extremely important to Nokia that labor conditions at all our production sites meet recognized international international recognized meet sites all our production at labor conditions Nokia that to important is extremely It performance assess their We guidelines. our global employment with comply must our sites Each of standards. our suppliers. of and those regularly Labor practices Information on the EuroForum and its activity is available to employees through our intranet. through employees to is available and its activity on the EuroForum Information Additionally, On October 1st and 2nd 2008, 24 representatives from six European countries gathered in Helsinki for for in Helsinki gathered countries European six from representatives and 2nd 2008, 24 1st On October Additionally, and & benefits philosophy, compensation on the Ovi brand, focused The topics meeting. EuroForum the second in Nokia factories. labor conditions - meet a EuroForum attended EU countries many from representatives 2008, employee and 27th 26th On February The Euroforum and its people strategy. strategy on issues such as the Nokia’s business focused ing. The forum - people strat the various to inputs directly their take to teams their members from three selected representatives egy owners. The Nokia EuroForum aims to strengthen dialogue with employees. Employee representatives from EU countries EU countries from representatives Employee employees. dialogue with strengthen to aims The Nokia EuroForum employees. issues affecting business discuss to the forum through a year twice management with meet In Finland, statutory legislation stipulates the issues on which employees or employee representatives must be must representatives or employee employees the issues on which stipulates legislation statutory In Finland, to bodies in accordance representative employee different Nokia has several In Finland, or consulted. informed or on the development areas respective their in or consulted informed These bodies are legislation. applicable the business. changes of Nokia recognizes the right of employees to join unions and enter collective bargaining agreements. bargaining collective and enter unions join to employees of right the Nokia recognizes Employee forums and collective bargaining and collective forums Employee We also engage with employees through blogs and interactive forums on our intranet. These include: on our intranet. forums blogs and interactive through employees also engage with We Nokia News Hub: News Nokia by employees opendialogue with encourage to aims It service. news intranet is Nokia’s global Hub The News and service product as strategy, Nokia, such to relevant topics of a wide range discuss to peoplebringing together the rate can Readers results. or financial updates, organizational topics, environmental values, launches, company 150,000 around is accessed Hub or selection. The News prior monitoring any without comments, and post stories best for the award Hub won times. The News 20,000 over accessed some articles being with month, times every Awards. in Business Communicators Association British of in the 2007 intranet for navigation/usability We communicate with employees through several channels. These include: channels. several through employees with communicate We Internal communications Internal Page 44 • • Discrimination labor• Forced • labor Child • association of Freedom • safety Occupational • health Occupational • practices Disciplinary hours Working • • Compensation systems Management • • Compensation • location time and Working • wellbeing Employee • opportunities Equal issues • and privacy Confidentiality • assignments external on Guidance • interest of Conflicts • communications Efficient rights bargaining collective including association, of Freedom Our global policy on direct external labor in factories determines how our sites manage external labor. When labor. manage external our sites how determines labor in factories external Our global policy on direct labor compliant have labor providers temporary and external our suppliers that ensure selecting agencies, we practices. External temporary labor is hired through agencies on a temporary basis (for applicable maximum time, normally maximum applicable (for basis agencies on a temporary through labor is hired temporary External throughout fluctuates workforce production labor in our total temporary external of The percentage 12 months). employees when our permanent cover periods and provide production demand in peak help us meet to the year absent. are External temporary labor in production temporary External We have developed a classroom-based interactive training package to improve awareness of the labor conditions the labor conditions of awareness improve to package training interactive a classroom-based developed have We sites. other at employees for online will be available Training employees. among our factory standard - the busi manner across in a consistent labor and assess conditions monitor to a framework provides standard This up follow to easier it makes these issues. It on stakeholders external with our communication ness, and improves began We the standard. with in line recommendations managers implement factory ensure assessments to after during 2008. all Nokia factories to out it rolled and have in 2007 it implement to The standard provides information and guidelines on how to address the following issues in everyday working life: working in everyday issues the following address to on how and guidelines information provides The standard On top of this and to improve management of working conditions at factories, we developed the Nokia Labor developed we factories, at conditions working of management improve and to this of On top Rights and UN Human conventions, Labor Organization based is on International It in 2006. Standard Conditions and standards. labor laws international against and has been benchmarked Labor conditions standard Labor conditions Our global employment guidelines determine how we handle employment issues at each site. They cover: They site. each at issues handle employment we how determine guidelines employment Our global Employment guidelines Employment Page 45 - - ask our lead we example, For our global people processes. management into targets diversity integrating are We general their evaluating questionnaire a self-assessment as part of environment an inclusive create they ers how stand and tackle local challenges better. In 2008, we appointed a global diversity and inclusion director – reporting – reporting director inclusion and a global diversity appointed In 2008, we local challenges better. and tackle stand these issues. of the management oversee – to Human Resources of President the Vice to Inclusion is managed within each business unit to emphasize its importance as a business issue, and help us under as a business its importance emphasize to unit business each is managed within Inclusion In 2008, 72% of employees participating in our annual employee survey felt that all employees of Nokia are treated treated Nokia are of all employees that felt survey in our annual employee participating employees of In 2008, 72% - also con We 2007. 1% from of – an increase capabilities gender or physical age, race, of regardless as individuals imple- are We lives. work our employees’ affect our policies on inclusion how find out to in 2007 a survey ducted units. all business across an action plan on diversity menting We believe that diversity and inclusion in the workplace brings competitive advantage. Employees from diverse diverse from Employees advantage. brings competitive in the workplace and inclusion diversity that believe We our business. to value adding the world, base around our customer into bring insights and backgrounds cultures is commitment kind. This any of discrimination condone and does not equal opportunities to Nokia is committed Conduct. of embedded in our Code Inclusion See the Factory Labor Conditions for more information more for Labor Conditions See the Factory See environment for more information. more for See environment See health, safety and wellbeing for more information. more for and wellbeing safety See health, - – the envi in 2007 standards international important two for certification achieved India, in Chennai, Our factory OHSAS 18001. standard and safety health and the occupational ISO 14001 standard system management ronmental Norske Det consultancy, the Norwegian by carried out audit an independent of as a result awarded These were Veritas. The award recognizes excellence in labor conditions and social responsibility. It is based and on the Nokia’s policies It and social responsibility. in labor conditions excellence recognizes The award the inspection by and a factory the site at employees selected randomly of a survey on labor conditions, programs committee. Sesi In 2007, our factory in Manaus, Brazil, was awarded the Quality of Work Environment Award by Sesi Amazones, the Amazones, Sesi by Award Environment Work of Quality the awarded was in Manaus, Brazil, our factory In 2007, in the large companies best the five named one of was The factory program. Industry of Social Service Brazilian organizations. participating 2,700 of out category, company External awards External - Stand the Labor Condition well implemented have factories that assessments showed 2008 factory from Results improvements. further for highlighted were areas some although processes, employment into ard Labor condition assessments are conducted every second year at all production sites. The most recent assessments recent The most sites. all production at year second every conducted assessments are Labor condition each verified part auditor in 2008 a third but audits conducted have auditors internal Previously in 2008. place took standard. labor Nokia’s conditions with compliance site’s We monitor labor conditions in all our factories to check they comply with our employment guidelines and labor and guidelines our employment with comply check they to in all our factories labor conditions monitor We We issues identified. any address to developed and plans are assessed regularly are Sites standard. conditions the sites. by self-assessments through been implemented checkhave these changes Factory assessments Factory Page 46 In 2007, Nokia was named number one company in Europe and number three in the world in a Top Companies for for Companies in a Top in the world and number three in Europe named number one company Nokia was In 2007, magazine. Fortune with in partnership Associates, Hewitt company human resources by conducted study Leaders the links and analyzes capability leadership future and develop identify organizations how examines The study performance. and organizational practices leadership between Leadership model leadership launched a new we In 2007, our company. of success the continued for is vital leadership Strong life to bring our values must Nokia Leader The True and values. strategy our new – alongside Nokia Leader – True and growth achievement, extraordinary and deliver based on trust relationships form they ensure and consistently activities development The model our leadership will guide and our business. teams individuals, for development managers and leaders. of evaluations and the performance We understand that praise is an important motivator and want to create a culture where team members recognize members recognize team where a culture create to and want motivator is an important praise that understand We participated in Dongguan, China, people our factory at 762 In 2007, well. perform other and help each achievement production of a range performing skills by pride in their take to employees encourage to designed in a competition time. in the shortest standard a high to tasks Our 2008 employee survey showed 63% of those surveyed indicated they re receive ongoing feedback to improve improve to feedback ongoing receive re they indicated those surveyed of 63% showed survey Our 2008 employee Constructive work. best do their them to manager inspired their indicated 69% In addition, performance. their a introduced have we feedback, this to In response evaluation. performance of element is a significant feedback them and give better assessment their understand help employees to designed tool evaluation performance new and good performance, of specific examples give managers to encourages It improve. to about how ideas clear identified. are improvement for areas how clearly explain Performance evaluation Performance We our employees. motivate helps to development for and opportunities Open dialogue about performance personal development one formal least at as having as well continually employees coach managers to encourage year. every discussion - mil EUR 55 to amounted than in production elsewhere working employees for expenses In 2008, Nokia’s training such employee. each for EUR 1,721 of expenditure to equating lion, We want employees to be able to develop at Nokia, both personally and professionally. We offer an integrated an integrated offer We personally and professionally. Nokia, both at develop be able to to employees want We people to encourage We and mentoring. coaching, individual on-the-job learning, training, classroom of package Nokia. at roles trying new by participation active through learn Training and development Training - becom of our trend continues This 54.6% in 2007. from is down which Finnish, managers are our senior of 51.3% - nation different 115 Around work. we local people wherever employ Our policy is to company. diverse ing a more Nokia. at work alities In 2008, 13.6% of senior managers were women, up from 12.5% in 2006. We offer a range of options that promote promote that options of a range offer in 2006. We 12.5% up from women, were managers senior of In 2008, 13.6% home life. and work of the demands balance help employees to working flexible - busi the across practice best share and improvement for areas identify used to are responses Their performance. ness. Page 47 - incentive, sales incentive production or short term bonus plans term or short production sales incentive incentive, been plan has now re This 2007. of half the first over performance based on business a partial payout plans incentive employee other changes to with align to placed incentives. other any for eligible not currently and employees stores flagship tion factories, • with rewarded Bonus plan were People participants in the Nokia Connecting employee 2007, In August • in produc working employees for 2007 of half in the second introduced Bonus Plan was Short Term A new • 2007 participants in May to delivered Plan was Share under our Performance payout An interim • R&D incentive, in short-term participate employees professional of plans – 100% incentive/bonus Cash We aim to match the aspirations of our employees with the needs of our company. The Investing in People (IIP) in People The Investing our company. the needs with of our employees of the aspirations match to aim We practice. policy into this put enables us to process Investing in People Investing For more information regarding our methods of communications go to: Internal Communications Internal go to: communications of our methods regarding information more For We communicate with employees about the effect of business results on their incentives after each quarterly an- quarterly each after incentives on their results business of about the effect employees with communicate We - also commu Hub. We channel, the News news articles and video messages on our intranet through nouncement, on is available information addition, In meetings. and face-to-face blogs, webcasts letters, quarterly through nicate our intranet. section of Business Your the Know - consist more simpler, plans are The new 2007. of half plans in the second our incentive to changes introduced We changes were The key is achieved. or above performance target if payouts equal or higher and will deliver ent supporting with infor newsletters and in internal email managers, by their through employees to communicated include: highlights Incentive Some employees raised concerns about the fairness of our bonus system in 2007. In response, we reviewed the reviewed we In response, in 2007. bonus our system of about the fairness concerns raised Some employees focus held several We the company. across and consistency transparency ensure to structured bonuses are way other by offered the incentives and reviewed experts and employees, managers, human resources with groups companies. and performance based on rewarding programs, equity our join to eligible are employees A wide number of and performance options include stock programs compensation equity Our broad-based employees. top retaining years. a number of over performance the company’s to linked are Both shares. Our reward programs – including bonuses – recognize performance based on individual, team and company and company team based on individual, performance bonuses – including – recognize programs Our reward results. on our intranet. mation Incentives In 2008, 34% of those participating in our annual employee survey felt their pay was competitive. This was a slight a slight was This competitive. was pay their felt survey in our annual employee those participating In 2008, 34% of 2007. from decrease - con individual recognize to designed framework a global reward through competitively employees Nokia rewards account into and take local labor markets by determined are compensation of Levels achievement. and tribution performance. company and individual both Rewarding performance Rewarding Page 48 During the assessment the assessors interview employees and management, observe the factory site and review and review site the factory observe and management, employees the assessors interview During the assessment are They information. of source a valuable are interviews Employee practices. employment to documents related professionally. and conducted confidential highly Assessment process We acknowledge that putting our operations subject to independent validation is the best way to ensure ethical ethical ensure to way is the best validation independent to subject operations our putting that acknowledge We The Standard. the Nokia Labor Condition assessed against were factories Nokia In 2008, all nine labor practices. party third forward, STR-CSCC. Going company, social assessment a professional by conducted assessments were year. second assessments will be every carried out Our aim is that professional, straightforward assessments, clear measurement systems and well established established and well systems measurement assessments, clear straightforward professional, is that Our aim add value to this also expect changes. We implement managers to factory for easier it will make process follow-up stakeholders. and internal external with communications in various Management system Management the commitment, outlines It system. the management enabled by are in Nokia factories labor practices Ethical in the Labor set the criteria of implementation active to lead that practices and communication processes required Standard. Condition These global good practices are defined in the Nokia Labor Condition Standard. It is a framework based on Nokia’s is a framework It Standard. in the Nokia Labor defined Condition are These global good practices and international standards ethical international ILO conventions, UN human rights declarations, Conduct, of Code our indus- emphasized have and we standards SA8000 and EICC against has also been It benchmarked labor laws. in it. try’s requirements Compliance with local law is naturally the foundation for all our activities. In addition to that we aim at complying complying at aim we that to In addition all our activities. for the foundation is naturally local law with Compliance the local legislation. of scope the beyond and go above often that global goodwith practices Nokia’s responsibilities also include attracting competent and committed workforce and conducting our business our business and conducting workforce and committed competent also include attracting Nokia’s responsibilities provide to want we is why This and employees. investors and consumers our customers, satisfies that in a way sites. in all our production conditions working good and ethical Nokia is a responsible company - a company whose responsibilities extend to the well-being of the people the our of the well-being to extend responsibilities whose - a company company Nokia is a responsible in. operate we an impact on and the locations have operations Factory labor conditions Factory at Labor conditions labor conditions. and supportive under safe work to the right have workers All Nokia factory do, but to thing only the right is not This standards. international recognized meet must sites all our production sense too. good business makes The development and renewal of our employees’ skills and competencies is critical for Nokia to continue its continue to Nokia for critical is and competencies skills employees’ our of and renewal The development the year throughout experiences educational of in a variety participate to encouraged are Our employees growth. than 280 more attended 2006, employees During team. their of that but potential work only their not enhance to the by invested million 125 Euro into translated This the business. to related areas of in a variety training of 000 days activities. training employee towards company Structured IIP discussions are held twice a year. During these discussions, objectives are set for a defined period. a defined for set are objectives these discussions, During a year. held twice are IIP discussions Structured - Competen employee. each of work the daily and strategy business the company’s between link a clear form They also goals are professional term Longer plan is agreed. development and a personalized annually evaluated cies are discussions. IIP employee part of Page 49 However, sometimes during the peak production period some employees chose to work more than 60 hours per than 60 more work chose to period some employees production during the peak sometimes However, does not the local law and in some countries is voluntary, overtime Although off. day their take to and not week better be able to to processes their improve factories that recommended was all, it hours at working weekly limit total exceed to leading no overtime and that is guaranteed work of days six every after day one rest that monitor is approved. 60 per week hours of working 1. Working hours 1. Working Standard. and Nokia Labor Condition local laws to according built are Shifts Results from 2008 factory assessments showed that factories have implemented the Labor Conditionrvtandard the Labor Conditionrvtandard implemented have factories that assessments showed 2008 factory from Results improvements. further for highlighted were some areas although well, processes employment into Results Training on the Nokia Labor Condition Standard and Code of Conduct is provided to all factory workers. Factory Factory workers. all factory to is provided Conduct of Code and Standard on the Nokia Labor Condition Training and its Standard on the Nokia Labor Condition focuses that session training a face-to-face go through workers Nokia employees. all non-production to is also provided solution An e-learning level. factory at implementation Training Labor condition management at Nokia is a continuous development process. Corrective action plans are agreed to to agreed are plans action Corrective process. development is a continuous Nokia at management Labor condition need the implement - to commits then management Factory the assessment. during gaps found possible any close itself. and the factory manager compliance global by regularly followed-up are ed and improvements changes, Page 50 7. Disciplinary practices 7. Disciplinary a implemented have in the assessments. All Nokia factories found were practices disciplinary No issues regarding measure. as a disciplinary fining allow and do not procedure, warning progressive Although Nokia operates in an industry where child labor is highly uncommon, we have developed a remediation a remediation developed have we uncommon, labor is highly child where in an industry Nokia operates Although - our facto in one of working is found so defines) local law age (or older if of under 15 years a child in case process is no longer a child. the child until education example, for cover, would ries. Remediation Auditors did not find any evidence of child labor in Nokia factories. The minimum age of employment was verified verified was employment age of minimum The labor in Nokia factories. child of evidence find any not did Auditors - techni partner with to local governments by selected are Some factories requirements. work shift due to be 18 to and and development, support education to schemes, in order or trainee apprentice in schoolscal and universities opportunities. employment provide ideally 6. Child labor 6. Child An improvement area was detected in one factory related to compulsory overtime practice. The facility was was The facility practice. overtime compulsory to related in one factory detected was area An improvement is always overtime policy ensuring that an overtime develop and to immediately the practice cease to instructed been has now corrected. This voluntary. 5. Forced labor 5. Forced for bus transportation arranged have Nokia factories of Most prison or bonded labor. on use of No issues arose enough time for allowing timings shift aligned with be well bus schedules to found The auditors employees. their a shift. of the beginning/end time at long waiting too also not but clothes, changing A recommendation was made in one factory to change the selection process of the employee representatives to to representatives the employee of change the selection process to in one factory made was A recommendation to volunteer able to are and employees local laws with complied the system although democratic; more it make change has This themselves. employees done by is not list the volunteer the final selection from be candidates, been implemented. already 4. Freedom of Association (FOA) of 4. Freedom in employees that Assessments associations. found join to and right expression of freedom the respect All factories represented not are employees were In factories represented. are they choose how to a right have Nokia factories in themselves organized have employees formed, democratically is not labor union or where labor unions, by employee both have councils Works in these councils. elect employee-members freely Employees councils. works is- related workplace any and solve discuss to formed and are regularly meet members. They and management - com of ways also efficient and are appreciated highly are these councils that show testimonials sues. Employee management. with municating - policy and eliminat the discrimination of the documentation improve to given were recommendations The two advertisements. job from ing age limits No evidence on discrimination was found in any of the factories. the of in any found was on discrimination No evidence 3. Discrimination The only two findings in this area were related to termination pay and one incorrectly paid salary, which was due was which salary, paid one incorrectly and pay termination to related were area in this findings The only two so that the processes and enhance the errors correct to given were change. Recommendations system payroll a to in the future. occur would this like no errors All factories pay above legal minimum wages for all employees and overtime is compensated at a premium. In premium. a at is compensated and overtime all employees for wages legal minimum above pay All factories been de- have which benefits, bonuses and additional production-based receive employees wages to addition health and transportation, meals free local needs. are such benefits Examples of to respond to factory each fined by compensation. the total add up to and gyms. All these local stores cupons for purchasing food care, dental services, 2. Compensation Page 51 - 4. Freedom of Association of 4. Freedom management dialogue between open and active encourage association of and freedom representation Employee and employees. - reli memeberships, opinions, nationality, (such as age, gender, personal attribute based on any Discrimination or physical sexual, whether harrassment, as all kind of as well forbidden, be strictly must or race) disabilities gion, - such as recruit practices, in all employment and harassment discrimination any of be free must Employees mental. processes and disciplinary grievance have must Factories levels. pay or setting training to access promotions, ment, Special- at and harassment. discrimination any of free a workplace of support the development to in order in place must e.g. HIV or Hepatitisis disease or chronic pregnancy for Testing practices. be on recruitment put must tention hiring. for be used as a criteria not 3. Non-Discrimination do the job. to ability shall only be made based decisions on employee’s Employment Compensation must always be above legal minimum wages. Total compensation including wages and benefits wages including compensation Total wages. legal minimum be above always must Compensation - when defin be studied must data and industry market Relevant employees. needs of basic the cover to strive must be salaries set must employees, with and is negotiated exists, agreement When collective ing the salary levels. and workers, by and understood be clear must processes and payment slip pay structure, The pay it. to according language. in local or appropriate available 2. Compensation practices. compensation and transparent pay Fair The regular working week in factory must be set according to local legislation, but not exceeding 48 hours even if if 48 hours even exceeding not but local legislation, to according be set must in factory week working The regular Over employee. every for be period guaranteed must 7 day per any day one rest least At that. allowed local law It is the advantage of both the factory employees and the employer to control working hours so that employees’ employees’ hours so that working control to and the employer employees the factory both of is the advantage It is ensured. time and well-being free 1. Working hours 1. Working Below is a summary of the standard, listing the key requirements in each topic. in each requirements the key listing the standard, is a summary of Below - com voluntary These are Nokia factories. at labor conditions for requirements clear set is to standard this of Aim Conduct, of based on Nokia’s Code are These standards local legislation. complement Nokia to made by mitments They labor laws. and international standards ethical international ILO conventions, UN human rights declarations, SA8000 and EICC. against been benchmarked also have 60 hours over work to the employee cause not and must the employee by accepted be voluntarily must time work em- organizations, and employee employer between exists agreement collective negotiated a freely If in a week. about such a is an agreement there if demand, business short-term a sudden, cover to overtime require can ployer agreement. in the collective case Nokia standards for factory labour conditions factory for standards Nokia - a reassess been scheduled for plan have an action with and those factories an action plan in place have All findings the framework. with compliance full ensure 2009 to of half during the first ment Issues found were related to personal protective equipment (PPE) use (mainly earplugs), first aid kit stocks and fire fire and stocks kit aid first earplugs), (mainly (PPE) use equipment personal protective to related were found Issues - do so. Facto to not choosing small number a were equipment use this to required being employees Despite safety. first filling for the process improve PPE, using of the benefits of awareness employees’ increase advised to ries were skills. safety and fire aid people first with trained number of adequate kits, ensure and aid 8. OHS Page 52 Factory management must own the responsibility for and commit themelves to ensuring compliance with the with compliance ensuring to themelves and commit for the responsibility own must management Factory be communicated must Standard Nokia Labor Condition factory. the respective at Criteria Nokia Labour Condition sec- be assessed every must in factories compliance in the local language. Labour condition and provided internally Management system provides tools for the management to monitor and develop processes and practices to en- to and practices processes and develop monitor to the management for tools provides system Management conditions. working hance 9. Management systems 9. Management Employer must provide information and training to all employees about occupational health and safety issues and safety health about occupational all employees to and training information provide must Employer and promoted be offered must training emergency and other aid First regularly. it induction and repeat at already all employees to be available must services health personnel. Occupational trained of amount adequate ensure to standard Occupational and well-being. health promoting as programs well issues, as health related work regarding - sys by be prevented must hazards Health all employees. to and available be in place must procedures operating and and fire be in place, plans must Contingency and documentation. control assessment, identification, tematic be performed. drills must evacuation OHS provides employees with safe working environment and promote employee health. employee and promote environment working safe with employees OHS provides 8. Occupational Health and Safety Health 8. Occupational - up a pro set must Factory tolerated. not abuse are and verbal coercion or mental or physical punishment, Physical - salary language. Disciplinary reduc in local or appropriate employees to it and share process disciplinary gressive appeal or internally respond to a right have must Employees wage. the basic from allowed not tions (e.g. fines) are themselves. concerning decisions the disciplinary against 7. Disciplinary practices 7. Disciplinary actions shall Disciplinary operations. and effective safe maintain to need measures disciplinary Organizations well-being. and physical emotional mental, worker’s respect always Employment processes must be designed to strive that no children are working in factories. Age of the candidate the candidate of Age in factories. working are no children that strive to be designed must processes Employment to local legislation to according be employed may workers Young recruitment. prior to be verified always must so or older if under 18, 15 but the age of least person at any to refers worker Young employment. support youth overtime work, hazardous any be to exposed not must workers young specified However, in local legislation. as per ILO recommendations. or nightshifts, work Children don’t have the physics, knowledge or experience of an adult, and therefore children enjoy distinct rights to rights to distinct enjoy children and therefore an adult, of or experience knowledge the physics, don’t have Children protection. 6. Child labour avoidance 6. Child All forms of forced labor must be forbidden. Nokia or Nokia’s external labour providers or recruitment agencies or recruitment labour providers or Nokia’s external Nokia be forbidden. labor must forced of All forms in written beoffered made and must contracts Work labour. be forced engagedsupport in nor not the use of must - gain for deposits any place to be required not must language. Employees in local or appropriate employees all to - move of the freedom or limit employees papers of identification any hold not must Employer ing employment. resigning. be fined for not must and employees be period reasonable must The notice ways. in any ment 5. Forced labour 5. Forced be tolerated. not and can human right a fundamental of labour is a serious violation Forced Employees must be entitled to peaceful assembly, even if this freedom is restricted by law. In those countries the the countries In those law. by is restricted freedom this if even assembly, peaceful to be entitled must Employees and the employees between communication enable to select a representative/s to a right have must employees - rep select their and to choice, own their of associations join to a right have must Employees the management. and support, encourage must The management practices. the local and international to according resentatives representatives. and/or employee employees with and dialogue communication active implement Page 53

Fitness was the theme for employees in Finland in 2007. More than 21,000 people took part in 147 events, including including events, in 147 part than 21,000 people took More in 2007. in Finland employees the theme for was Fitness opened our at were employees for centers fitness New and lectures. theme days, courses, tests, guidance, fitness in 2007. and China in Mexico sites The general wellbeing of employees makes a big difference to their engagement and productivity at work. In the work. at and productivity engagement their to difference a big makes employees of wellbeing The general has There wellbeing. about their cares manager really their felt the respondents 64% of survey, employee 2007 an indicating years, three past the over wellbeing on responses positive of proportion the in increase beensteady a - wellbe employee of the importance among Nokia managers regarding and attitudes in awareness improvement ing. Wellbeing Our factory in Chennai, India, received the Occupational Health and Safety Assessment (OHSAS 18001) certification certification Assessment (OHSAS 18001) and Safety Health the Occupational received India, in Chennai, Our factory action plans to and developed audits internal a series of conducted the factory the standard, achieve To in 2007. minimize to reaction swift ensure to created was accidents track to system An online issues identified. any address a and week during safety activities sessions, training issues through safety of awareness raised risks. The factory the site. at and safety health improve to on how suggestions enter to employees encouraging program In order to further improve our performance in production related occupational health and safety, a Global OHS and safety, health occupational related in production our performance improve further to In order systems our OHS management develop be will to team new this of The focus has been formed. team Operations procedures. operating global standard elaborate and to In 2008, Nokia’s global injury and illness rate was 0.6, which continues the downward trend from 0.73 in 2007 and in 2007 0.73 from trend the downward continues 0.6, which was rate and illness In 2008, Nokia’s global injury - as an exam but against, compare to average is no global industry There injuries. fatal no were in 2006. There 0.82 injury Labor Static’s of Bureau States than the United lower was 2007 in and illness rate our injury the range, ple of in 2007. our industry 1.0 for was that and illness rate, Global operation injury and illness rate injury Global operation - ex issues. For and safety about health awareness raise to programs and training campaigns of run a range We in our factory at dengue fever of risks and affects about the awareness raise to a campaign ran we ample, in 2007 - con China, in Beijing, Our factory health. about eye learn people could where an event also ran We India. Chennai, at employees for induction program a safety also ran We protection. hearing on focusing a special program ducted the world. around stores our flagship Health and safety at Nokia is managed by the Global Occupational Health and Safety (OHS) unit, part of our Human part of (OHS) unit, and Safety Health the Global Occupational Nokia is managed by at and safety Health and annual action strategy, safety and health our developing for is responsible The unit department. Resources countries, in individual arrangements and safety health facilitates and coordinates OHS team plans. The Global to procedures operating standard also develops The team services. safety and health own their have which of each our global across reporting incident and risk assessment identification, hazard for procedures help us standardize operations. The health, safety and wellbeing of our employees is vital to the success of our business. Our Occupational Health Health Our Occupational our business. of the success to is vital our employees of and wellbeing safety The health, all our employees for conditions working and healthy safe provide to our commitment sets out Policy and Safety monitor continuously to and customers suppliers our contractors, with work We work. at wellbeing and promote our commitments. meet issues and and safety health Health, safety and wellbeing and safety Health, ond year by a 3rd party, i.e. professional social audit company. Employees must have a confidential channel to raise raise to channel confidential a have must Employees company. social audit i.e. professional party, a 3rd by year ond on management by be followed-up must grievances Cases of standard. this of misconducts report and grievances basis. regular Page 54 • the work demands of and safety the health with cope • successfully should be able to candidate The health the candidate’s risk to a constitute • should not conditions working or the work The co-workers risk to or safety a health constitute should not health candidate’s The As a result of these two incidents, we have reviewed our pre-employment medical evaluation practices at our at practices evaluation medical our pre-employment reviewed have incidents, we these two of As a result as our own as well standards, and international local laws with compliance ensure to the world, around operations risks or related work to related directly are that only include tests practices evaluation global policies. The medical ability. working Pregnancy tests in Mexico: According to the Mexican Labor Law, pregnant women are not allowed to work night night work to allowed not are women pregnant Labor Law, the Mexican to According in Mexico: tests Pregnancy - the pre-employ as part of tests pregnancy required in Reynosa our site law, this with comply To or overtime. shifts - preg for employees potential screen to our global policy not of a breach As was this evaluation. medical ment on relies process Our new identified. our policy was with as soon as the conflict the practice stopped we nancy, be can made. We structure shift changes in their appropriate so that voluntarily pregnancy their reporting women board. a bulletin through offer the benefits we and communicate women pregnant for program a health also have regularly. records medical their update to women invite we In addition, Hepatitis B testing in China: People who have hepatitis B can usually lead normal lives but are often discriminated discriminated often are but normal lives usually lead B can hepatitis who have People in China: B testing Hepatitis in Dong- someone our operation who claimed Nokia by against brought was a case In April 2007, in China. against B. Nokia he had hepatitis revealed the company by ordered evaluation a medical after him hire to guan decided not incident this After our global policy. of in breach was the Dongguan unit whether establish to the case investigated - the pre-em B as part of hepatitis for testing and stopped in China procedure the whole blood testing reviewed we on the information accurate provides that training awareness offer now we Instead, evaluation. medical ployment voluntary also offer B. We people hepatitis with against help end discrimination to and its contagiousness disease in China. our employees to B vaccinations hepatitis Previous incidents at our local operations have brought to our attention some incidences where local laws and local laws where some incidences our attention to brought have our local operations incidents at Previous our global policy: with conflict practices Disabilities, medical conditions or chronic illnesses that are not relevant when performing the planned work, or the planned work, when performing relevant not are illnesses that or chronic conditions medical Disabilities, rejection. for reasons acceptable not are pregnancy, - pre do not that conditions chronic with employees potential against discriminate to is Nokia’s global policy not It ensure is to evaluations medical of the objective that policy states Our global recruitment working. them from vent principles: the following to according work their the demands of with cope will be able to candidates that Medical evaluations Medical We do not discriminate against existing or potential employees with chronic health conditions that do not prevent prevent not do that conditions health chronic with employees or potential existing against discriminate do not We to evaluation a medical complete to be asked may recruits new applicable, where However, working. them from information. more for See evaluations medical safely. work do their enough to fit are they ensure We encourage our employees to make use of Nokia products to increase their mobility and work from home home from and work mobility their increase to Nokia products use of make to our employees encourage We of ways new discuss to employees for a summit held and rules. We practices to in accordance possible where year. this working Employees are more likely to feel committed to their work if they have a comfortable work–life balance. This is an is an This balance. work–life comfortable a have they if work their to committed feel to likely more are Employees their think respondents of 61% that showed survey 2008 employee Our wellbeing. in employee factor important em- of majority the that pleased are We and personal lives. work their balance to supportsmanager efforts their discuss to managers encouraging are We improvement. for room is still there recognize but supported feel ployees targets. wellbeing set and to impacts wellbeing work how employees with Page 55

Access for disabled customers for Access is also a company- Accessibility economies. emerging to in relation only a concern is not information to Access disabilities. with our customers for and services in design usability greater providing of wide, global goal in terms to projects research initiating standards, design product internal developing to dedicated staff full-time have We - communica wireless unique with customers service to worldwide employees specific needs, and training address tion needs. Improving communication Improving various gaps between help bridge the communication can that technology developing to also committed are We fine-tune able to are our global and local partners, we with together By working the world. around communities of is an example Tools Nokia Life world. people in the developing to opportunities bring new to in order our efforts one such model. - and there knowledge to access providing for as a platform technology mobile using for also see potential the We educational in which a way create is to Our aim experiences. learning fulfilling richer and more enabling fore the world parts of in different students to solutions technological of via a range delivered be can effectively content needs. individual their respects in a manner that Access to knowledge to Access Youth focus Youth also people. Supporting young such programs specifically target with involved are we that the programs of Many the community. members of and other parents, teachers, benefit directly has a wider social impact, as they One aspect of our corporate responsibility is to connect with the communities we work in, so that we channel our channel we so that in, work we the communities with connect is to responsibility our corporate One aspect of through communities supporting various to Nokia is committed contribution. societal a positive into presence - our busi into integrate we that values of set a clear have We and partnerships. programs, sponsored donations, these reflect which and projects support organizations chosen to accordingly have We level. every at ness practices values. Community support Community - con The best our position. with comes that the responsibility accept we global operations, with leader As a market premise This way. in a responsible its business out carry is to development sustainable to make Nokia can tribution corporate sound policies and principles and implementing ethically creating to our commitment of the basis forms programs. responsibility Our commitment Nokia supports communities through partnerships and corporate giving. We have a clear set of values that we we that values of set a clear have We giving. and corporate partnerships through Nokia supports communities - as a plat technology mobile using for also see the potential We level. every at practices our business into integrate experiences. learning fulfilling more richer and enabling and therefore knowledge to access providing for form We work on community projects internationally because our products and services reach billions of people around people around of billions reach and services because our products internationally projects community on work We appropriate be the most to adapted is always our approach But an impact on a wide scale. have and can the world the local level. at As a market leader with global operations, we accept the responsibility that comes with our position. Nokia is position. our with comes that the responsibility accept we operations, global with leader As market a operate. we in which the communities in particular the world, around life of the quality enhancing to committed - develop social economic and stimulate to communications mobile using areas: major on two focuses Our strategy people. and supporting young ment, 5. Community Page 56

Imagine a group of elementary school students in a rural village on the Philippine island of Mindanao, intently Mindanao, intently island of village on the Philippine a rural in school students elementary of a group Imagine about what talk they class. Afterward, science their part of as life and animal video on plant a colorful watching a terrarium. begin creating to go outside and then teacher, their guided by learned, they’ve Nokia Education Delivery Education Nokia Nokia and Instituto Nokia de Tecnologia (INdT), a non-profit research and development centre in Brazil developed developed in Brazil centre and development research (INdT), a non-profit Nokia de Tecnologia Nokia and Instituto organizations sector public to software Gathering the Nokia Data for licenses Nokia will be donating the software. www.nokia.com/datagathering. visiting by be can found information and NGOs. More The Nokia Data Gathering software is available to public sector organizations and NGOs free of charge. It can be can It charge. of and NGOs free organizations sector public to is available software Gathering The Nokia Data - net a normal mobile phones using mobile multiple them to and distribute questionnaires tailored create used to - trans and immediately the questionnaires complete quickly can local conditions personnel surveying Field work. GPS location with geo-tag data to organizations also allows The system database. a central to findings their mit local conditions. very of picture detailed a more build to information Nokia Data Gathering is a new software solution to help public sector and non-governmental organizations (NGOs) organizations and non-governmental sector help public to solution software is a new Gathering Nokia Data devices. via mobile relief or disaster outbreaks issues such as disease on critical data collect and accurately quickly dengue against its fight as part of use the solution to the first was in Brazil Department Health State The Amazonas Manaus in Northern Brazil. of in the city fever Nokia Data Gathering Data Nokia - supports in the poten our belief and the CKS research these areas address to services developing currently are We Instituto institute, research profit the non-for with collaborated we In 2007 undertaking. are we the work tial of investigate to in the Amazon teams (R&D) and development up research set to in Brazil (INdT), Nokia de Tecnologia can technology mobile how explore to and Kenya in India R&D teams created In 2008 we applications. technology people in these markets. serve To understand which areas we could have most impact in, we commissioned the Centre for Knowledge Societies Knowledge for the Centre commissioned impact in, we most have could we areas which understand To and so- phones on economic mobile of the effect studied which Report, Development Mobile the produce (CKS) to to technology mobile by be transformed could that areas service several identified The study areas. in rural cial life educa- governance, healthcare, finance, micro-commerce, These include transport, life. people’s of quality improve tion and infotainment. Our business model enables us to reach billions of people, and we have the opportunity to create real change on a real create to the opportunity have people, and we of billions reach model enables us to Our business wide scale. Access to mobile and digital technology is an important driver of social and economic development, both in the both development, socialand economic of driver is an important technology and digital mobile to Access people of Billions calls. make to than the ability more far phones offer Mobile world. and the developing developed transport or education, healthcare to access without communities and rural in remote live world in the developing - trans to the potential have networks phone Mobile or financial services. alone banking - let news date and up to people. more many to them available and make these services of delivery the form Mobile technology for development for technology Mobile - exam find will you pages these Throughout marketplace. global a needs of diverse the to respond to proud are We groups. societal various help to specifically designed partnerships and programs with Nokia’s involvement of ples - contribu societal a positive on making place we the significance demonstrates these projects to Our commitment tion. Page 57 Pre-paid mobile credit mobile Pre-paid one dol- costs bread if example, For currency. as a virtual airtime people use pre-paid countries developing In many This buy the bread. when they one dollar worth airtime pre-paid transferring by the baker pay may a customer lar, credits. for in exchange cash withdraw people to for possible making it by be improved could system credit Looking at Africa only, it is estimated that only one fifth of the population have a bank account. The high cost of of cost The high a bank account. have the population of only one fifth that is estimated it only, Africa at Looking to have they means banking. This to people access without of the majority leaves infrastructures financial service and a lower labor market an informal creates security and which little provides that on a cash-based economy rely financial basic providing by situation this transform to the potential phones have Mobile governments. base for tax cost. is low that in way people incomes on low to services Today, 40 percent of the world’s population, around 2.5 billion people, are unbanked meaning they do not have have do not they meaning unbanked people, are 2.5 billion around population, the world’s of percent 40 Today, banking. simple the most even financial services, to access Banking to the unbanked Banking to More information is available at www.nokiaaccessibility.com at is available information More We support a universal access policy, which is backed by financial support from mobile phone manufacturers and phone manufacturers mobile support financial from by is backed which policy, access support a universal We that firmly believe as we target, is an ongoing This ownership. of costs recurring decrease to in order providers, affordable. is not it is useless if in telecommunications accessibility Successful integration of features for accessibility is evident in Nokia devices making use of technologies available. available. technologies making use of in Nokia devices is evident accessibility for features of integration Successful chal- and cognition speech, vision, and mobility hearing, examining use cases, disability-centric Understanding use. of the ease in to factored lenges are Voice feedback, camera and magnifier capabilities and other technologies are harnessed to sensor sensitive solu- sensor sensitive harnessed to are technologies and other capabilities and magnifier camera feedback, Voice Video party. a 3rd by introduced was feedback voice with the device outside from scanning text example, tions. For texting i.e. synchronized calling, on text Also, development language calls. enables sign dual cameras with calling 2008. in initiated was In 2009, we are bringing to the market the Nokia Wireless Loopset LPS-5. It provides T-coil equipped hearing aid aid equipped hearing T-coil provides LPS-5. It Loopset Wireless the Nokia the market to bringing are In 2009, we phone or other mobile Bluetooth-enabled their to connection handsfree a wireless of the possibility users with for level sidetone alert, user adjustable include a vibrating Loopset the Nokia Wireless of features Key device. audio response. and frequency range volume and optimized voice, own of and control clarity enhanced Some of our current accessibility targets include: targets accessibility our current Some of - di bridge the digital to way effective is the most communications mobile to access universal that Nokia believes and design is intuitive our hallmark While limitations. or physical sensory, cognitive, users with vide, especially for - people disabili with for specifically designed are that features accessibility also have we all customers, for usability group. target an often-marginalized ties, who form Accessibility Find out more about Nokia Education Delivery at www.nokia.com/educationdelivery at Delivery Education about Nokia more out Find - people every young of the future determining factor important is perhaps the most education a quality to Access productive become need they to opportunities educational lack the youth today’s of majority the vast Yet where. society. members of This dramatically different learning experience is the result of Nokia Education Delivery, an innovative education education an innovative Delivery, Education Nokia of result is the experience learning different dramatically This of classrooms the into skills teaching enhanced and materials learning multi-media interactive brings that program technology. mobile using world schools in the developing Page 58 Timely and relevant information for smaller towns and rural areas directly to mobile phones mobile to directly areas and rural smaller towns for information and relevant Timely Nokia Life Tools Life Nokia With 2.7 billion people earning less than two US dollars per day, a monthly cost of five US dollars or less is needed five of cost a monthly US dollars per day, less than two people earning 2.7 billion With As Nokia research community. the mobile join to consumers lower-income the world’s of enable the majority to US dollars in 13.16 from US dollars, down (TCO) is 10.88 ownership of cost total average market emerging shows, the meager to compared is a huge advance this further, TCO still lower be done to to much remains Although 2007. consumers and more more reach to the potential and increases 2007 to 2005 from one percent just in TCO of drop day. every Knocking down the affordability barrier the affordability down Knocking people are Typically, technology. mobile through lives improving barrier to the main remains people cost many For on mobility. disposable their income of percent and 10 percent 5 spend between to willing Furthermore, the benefits of mobile communications extend beyond individuals to deliver improved growth and growth improved deliver to individuals beyond extend communications mobile the benefits of Furthermore, people boosts GDP phones per 100 mobile 10 of an increase confirm, As studies economies. entire for development points. 1.2 percentage 0.6 to by growth By 2015, 83 percent of the global population will live in emerging markets and 45 percent will be under 25 years old. will be under 25 years percent and 45 markets in emerging will live the global population of percent 83 By 2015, the next to out reaches industry benefits as the communications the biggest the people who will reap These are consumers. billion Mobile communications has the potential to lift some of the most vulnerable populations out of poverty and en- poverty of out populations vulnerable the most some of lift to has the potential communications Mobile a reality now are communications mobile Affordable community. the global digital with engage fully able them to wide socio- and create lives change to only proved has not consumers Serving lower-income countries. in many of and contribution the cooperation from stems Success business. profitable to has also lead benefits, it economic providers. service and governments vendors, involved: all players Total cost of ownership is the key in bringing social bringing inclusion in is the key ownership of cost Total These pilot studies in Africa and Asia have demonstrated the potential for mobiles to deliver basic financial services financial services basic deliver to mobiles for the potential demonstrated have Asia and in Africa studies These pilot ‘The a report publish to Network and Nokia Siemens Vodafone with Nokia has partnered countries. in developing regulatory a new build to policy-makers encourages The report M-Transactions’. of Potential Transformational in the banking services to access phones and increase mobile by financial transactions encourage to framework world. developing New technology New a as or card credit a of be used can instead which phones, Communications) Field NFC-enabled (Near provides Nokia no computers are there where in areas social and banking services security provide help to could They ticket. travel services. or internet Nokia began a pilot project in July 2008 in the Indian state of Andhra Pradesh, with SKS Microfinance, one of the of one SKS Microfinance, with Pradesh, Andhra of state 2008 in the Indian in July project Nokia began a pilot offered are SKS customers program, this Through in the country. (MFI) institutions microfinance growing fastest a handset purchase to Previously, barrier. the cash reducing significantly thereby basis, on a weekly loans repayable 50 percent been 30 to have would cash this many, For in cash. upfront cost handset the entire pay have would they solu- microfinance and need for viability the demonstrate clearly the pilot of Early results income. monthly their of tions. The credit system could also help people access mobile phones by facilitating small loans. The cost of buying a buying of cost loans. The small facilitating by phones mobile people also help access could system credit The If cost. the running to becomparison small in to people, is likely it though most for expense a significant phone is help. could system credit the phone through small loans issuing than cost, rather flow is cash access to the barrier Microfinance to access mobile technology mobile access to Microfinance Page 59 - Nokia and Nokia Siemens Networks began the Mobile Learning for Mathematics pilot in South Africa in October in October Africa in South pilot Mathematics for Learning began the Mobile Networks Nokia and Nokia Siemens The Institute. and the Meraka WebAlt, MXit, government, African the South with in collaboration 2008, working in a sus- education bring to can communication mobile the added value of demonstration is an invaluable project way. and affordable scalable, tainable, What is it? What amongst ubiquitous almost phones – now Mobile access. demands universal education in the field of Technology support and to opportunities and exciting new need, this providing answering – are school pupils secondary learning. develop Mobile Learning for Mathematics for Learning Mobile How it works it How and tables with complete comes that rich user interface graphically use an icon-based, services Tools Nokia Life de- used SMS is to rich interface, this languages. Behind in two simultaneously information display even can which the hassle without phone works, a mobile wherever works service this that ensure to information the critical liver GPRS coverage. or the need settings for additional of Another service aimed at the developing world is Ovi Mail, which has the potential to be the first digital identity for for identity digital be the first to has the potential which is Ovi Mail, world the developing at aimed service Another and used be can created account an Ovi Mail services, email other most Unlike markets. people in emerging many 2008, in December service the beta the launch of use a PC. Since to having ever without on a Nokia device directly on a Nokia phone. been created have the accounts of 90 per cent around Life tools for email for tools Life Life tools for education for tools Life and inter and local, language national English students’ boost to aims Tools Nokia Life of service The education Astrology services and ringtone downloads, with content from OnMobile during the pilot phase, bring the fun ele- phase, bring the fun during the pilot OnMobile from content with downloads, and ringtone services Astrology Tools. Nokia Life to ment Filling in the information gaps in agriculture and education with Nokia Life Tools, we strive to contribute towards towards contribute to strive we Tools, Nokia Life with and education gaps in agriculture in the information Filling lives. daily in their decisions informed help them make to tools people the right with empowering and words on English EnableM, language lessons, quizzes with developed In a pilot knowledge. general national give to designed phones and were mobile students’ to direct delivered were knowledge and general phrases, on information with will also come service the education In future, education. their in advantage an extra students results. exam to and access quizzes preparation, and tips, exam guidance and career education higher The information is customized to the farmer’s location and selection of crops, and is delivered directly to their their to directly and is delivered crops, and selection of location the farmer’s to is customized The information the right and get uncertainty overcome can farmers directly, information latest the phone. By getting Nokia mobile - liveli for appeal had high the services that showed results study The pilot crops. and sell their grow to information services. improvement hood life and Nokia conducted a limited-scale pilot in India during 2008. Agriculture employs more than 60 percent of all workers all workers of than 60 percent more employs during 2008. Agriculture India in pilot a limited-scale Nokia conducted services agriculture Nokia for with collaborating provider service the content (RML) is Light Market Reuters in India. - pesti seeds, fertilizers, of and availability prices on weather, information and regular accurate where in the pilot, the farmer. to sent are produce the for prices market cides, and prevailing Life tools for agriculture for tools Life According to extensive Nokia consumer research, nearly half of emerging market customers state that they would would they that state customers market emerging of half nearly research, Nokia consumer extensive to According Nokia introduced Nokia in 2008 As a result, computer. than a phone a mobile over Internet the to connect rather information, relevant find timely and decisions, informed better make enables people that to service a Tools, Life mobile. via their entertainment and enjoy opportunities learning access Page 60

Nokia is the founding sponsor of the YouthActionNet®, a program that seeks to develop a new generation of of generation a new develop seeks to that a program the YouthActionNet®, sponsor of Nokia is the founding awarded In 2008, we local and global communities. change in their positive who create citizens socially conscious include The 2008 Fellows countries. in 16 leaders young accomplished to Global Fellowships 20 YouthActionNet® - phone-based drug authentica a mobile mPedigree, Ghana, who co-founded Accra, from Simons Bright 27-year-old Statistics globally. fraud pharmaceutical of threat about the growing learning action after took Bright tion system. were world all medicines sold in the developing of a quarter that suggested Organization Health the World from The International Youth Foundation (IYF) is one of Nokia’s main community involvement partners. IYF believes in partners. IYF believes involvement community main Nokia’s is one of (IYF) Foundation Youth The International today’s prepare that world the around programs effective in people, investing young of potential extraordinary the than more benefited directly projects In 2008, Nokia-supported engaged citizens. productive, be healthy, to youth social service teachers, youth, children, 175,000 over of the lives influenced people, and indirectly young 43,000 the lives has impacted global partnership this years, nine over members. Cumulatively, and community providers, youth of the spirit local needs, meet promote to tailored programs, people. Country young than 440,000 more of valuable with youth and equip unemployed education, improve to technology of harness the power volunteerism, jobs. to skills and access Partnership with the International Youth Foundation Youth the International with Partnership Partnerships Country projects, implemented by local non-governmental organizations, provide a means of achieving important important achieving of a means provide organizations, local non-governmental by implemented projects, Country - and maintain finding literacy, in school, increased performance such as improved outcomes, development youth citizenship. and active ing employment, Youth development is crucial for social and economic progress, especially in disadvantaged communities, and this and this communities, especially in disadvantaged progress, social and economic is crucial for development Youth - arts, employabil creative Nokia has education, activities. involvement Nokia’s community for focus is an important countries. in 57 programs and civic engagement ity Youth Development Youth The project has raised a lot of interest internationally and has definitely succeeded in showing the huge potential the huge potential in showing succeeded and has definitely internationally interest of a lot has raised The project reaching by such services: develop time to is the right Now learning. in formal communications mobile using for the of out be can brought education methods and communication tools own their using pupils with and engaging students. the hands of and into classroom What were the results? the were What results The initial weeks. seven in the first 50,000 visits almost popular indeed, very generating was The service helped them really it and found the solution using enjoyed really school pupils secondary that showed the pilot of and normally would, than they exercises more many doing themselves found lessons. They maths their with - knowl a better have to also helped school hours. The solution outside teachers more deal a great maths studying of. capable are they what just realise and helped pupils pupils their of the competencies edge of Mobile Learning for Mathematics focuses on active learning, delivering interactive study packages to students’ students’ to packages study interactive delivering learning, on active focuses Mathematics for Learning Mobile - solu step-by-step exercises, algorithmic includes Content channel. delivery a collaborative phones through mobile - assign then submit can Pupils themselves. for tasks solve help students to and tips hints audio-visual tions, and come that problems SMS. Any via teachers their from ad hoc and tests reminders feedback, as receive ments well as pilot African In the South application. tutoring an online Dr Maths, time using in real tutors beup can discussed with whom are subscribers, 48% of 13 million with messaging service instant mobile – a MXit channel was the delivery and 18. 14 aged between How does it work? does it How Page 61 - - We believe that access to various media such as radio, music video, the internet, mobile devices and television and television devices mobile video, the internet, music radio, media such as various to access that believe We and enables them to citizens active people people. helps them become young Engaging young empower helps to includ- protection child to linked projects running Plan and Nokia are lives. their affect that in decisions a say have Burkina as Benin, and Senegal, as well Egypt Uganda, in Kenya, projects and have Africa in East Helplines ing Child and Togo. Leone Sierra Rwanda, Mozambique, Mali, Liberia, Ghana, Guinea, Cameroon, Faso, tunities. In the 21st century, many educational thinkers recognize that something new is happening to education. All over All over education. to is happening new something that recognize thinkers educational many century, In the 21st they what show people learn, young the way changing rapidly are technologies and mobile digital the world, learn they apply the ways to the chance have students few Still, the classroom. outside ideas their and share know, - incorpo to the chance have and school districts teachers fewer Even learning. classroom their to ideas and share everyday their to communication and mobile learning, networked personal expression, of the convergence rate practice. classroom Education Nokia has partnered with the international child-centered development organization, Plan, to empower young young empower Plan, to organization, development child-centered the international with Nokia has partnered rights and oppor of awareness their raise them and to to important are about issues that communicate people to Partnership with PLAN with Partnership YouthActionNet runs training and networking events for the Fellows and connects them with each other through a through other each with them and connects the Fellows for events and networking runs training YouthActionNet YouthActionNet of stories and other Simons about Bright more Read website. networking The text message is free and paid for by the drug manufacturer. mPedigree was successfully tested in a pilot a pilot in tested successfully was mPedigree the drug manufacturer. by for and paid message is free The text interviewed. later 2,000 participants who were over 2008 with drugs in March locally manufactured scheme with drug manufacturers. international involve goal is to The next - called mPedi element authentication an ingenious with is an SMS based service system The drug authentication a with comes drug it buy a prescription When you and socially significant. sustainable is simple, The idea gree. a SMS and receives by The user sends the code code. an authentication reveals that on the packaging panel scratch or fake. is genuine the drug whether tells that SMS shortly after reply The 2008 Fellows included 27-year-old Bright Simons from Accra, Ghana. He is looking to combat pharmaceutical pharmaceutical combat is looking Ghana. He to Accra, from Simons Bright included 27-year-old The 2008 Fellows shock seeing - of as a result the system He developed system. via a phone-based drug authentication in Africa fraud the World In addition fake. in pharmacies in Lagos, Nigeria were medicines sold of 80 percent showing ing figures fake. are world all medicines sold in the developing of a quarter that has suggested Organization Health porate_Responsibility/Sidebars_new_concept/Society/2008%20YAN%20Face%20Book.pdf. program leadership YouthActionNet people are who young reaching at aimed program leadership the YouthActionNet sponsor of Nokia is the founding countries. in 17 20 fellowships awarded change. In 2008 we societal leading Through YouthActionNet®, Fellows receive valuable training, recognition, and networking opportunities. Read Read opportunities. and networking recognition, training, valuable receive Fellows YouthActionNet®, Through http://www.nokia.com/NOKIA_COM_1/Cor at social entrepreneurs young inspiring and other about Bright, more fakes. Bright’s solution is simple, sustainable, and socially significant. When consumers purchase a prescription a prescription purchase consumers When socially and significant. sustainable, is simple, solution Bright’s fakes. The number. an eight-digit reveals off when scraped that packaging, on the panel a scratch with comes it drug he/ Soon afterward, (1393). code a fourdigit to numbers it and sends the eight an SMS containing creates purchaser and message is free The text or a fake. is genuine drug prescription the if them a message informing she receives drugs in a 2008 locally manufactured with tested successfully was mPedigree drug manufacturer. the by for paid is long as the service jump on as to ready peopleis that are evidence initial “The Bright: in Ghana. Says scheme pilot involved. drug manufacturers international get goal is to The next free.” Page 62 - Another of Nokia’s community involvement programs called “M4Girls” (Maths for Girls), which was implemented implemented was Girls), which for called “M4Girls” (Maths programs involvement Nokia’s community of Another to ways in new Africa, South of Province in the North West cities engage schoolgirls from to worked Nokia year. last devices. mobile Nokia’s 6300 using skills maths learn M4Girls Recently, Nokia and Nokia Siemens Networks have partnered with a South African social network platform called platform social network African a South with partnered have Networks Nokia and Nokia Siemens Recently, African the South with is in collaboration The partnership learning. mathematics mobile for a pilot provide to MXit the enhance to is built / ImfundoYethu”, called “ImfundoYami The project, offices. and president’s vice-president students. to interest considerable of and a medium widely accessible through environment learning traditional the access handsets to own will use their Cape provinces and the Western the North West in Gauteng, Students on MXit. content mathematics - gov or other learning formal for charge of be can used free devices personal mobile how is a model of project This technology mobile of harness the power goal to responsibility Nokia’s corporate and exemplifies services, ernment youth. amongst and education learning improve to - perform benchmarks academic which study, and Science” Mathematics in International “Trends recent The most Worldwide, in the world. countries performing the worst as one of Africa South on those subjects, ranked ance education and the need these disparities for Recognizing in those subjects either. as well perform not to tend girls a solution. Nokia has devised all globally, for ImfundoYami ImfundoYethu ImfundoYami - Founda The Pearson Foundation. The Pearson with in partnership is implemented Institute Learning The Mobile - organi civic, and business nonprofit, leading partnering with by education to commitment Pearson’s tion extends the globe. across assistance and publishing organizational, financial, provide to zations Check out last year’s submissions and the winning entry ‘The Earth is Warming’ on ovi.com ‘The Earth is Warming’ entry and the winning submissions year’s Check last out - and eve on Earth’s future views their share to people the chance young Challenge gave the Earth Day year Last express to the world around people from 1,000 young over brought change. It climate in combating role ryone’s films. in short our global environment for and solutions thoughts, concerns, their This year, the Mobile Learning Institute Earth Day Challenge camps will give young people the opportunity to to peopleopportunity the young will give Challenge camps Earth Day Institute Learning the Mobile year, This map- Select community will include: camps projects. innovative new, through fully more Nokia technology explore classroom These new ethnography. and mobile analysis, and collection data systems, global positioning using ping cur Institute Learning the Mobile part of will become the 2009 summer program, during be piloted to activities, the world. and around States the United and be used across school year riculum during the 2009–2010 - the Envi With Institute. Learning the Mobile of been a cornerstone has always ways in new devices mobile Using in the years success need skills they’ll for key the using future the imagine to invited are students project, 2020 sion school middle give that residencies offers it technology, changing rapidly with world, changing In a rapidly ahead. positively think participants to encourages that does so in a way It skills. literacy in 21st-century training age youth goals and aspirations. life own their examine and to future about their The Mobile Learning Institute (MLI) makes use of the latest mobile and digital technologies to personalize learning learning personalize to technologies and digital mobile the latest use of (MLI) makes Institute Learning The Mobile Challenge and the Day the Earth in are MLI has been that involved projects prominent Two the results. and share project. 2020 Envision Mobile Learning Institute Learning Mobile - fundamen the all challenging are devices, mobile use of the widespread Facebook, and twittering wikis, Blogging, cope or even succeed them to for people in order its young to provide must education an what of assumptions tal engage in to students for ways new providing by way the is leading And Nokia world. connected newly in this learning. and education Page 63 - bile phones bile • technology. mobile to Exposure • area) subject used as a pilot was (maths mathematics • to Access on mo Mindset from content curriculum-aligned Mathematics of platform a complementary to Exposure Nokia also funds and participates in similar youth employability programs in Venezuela, Columbia in Venezuela, programs employability youth in similar and participates Nokia also funds We are expecting that 2,500 of the 5,000 young participants program will obtain a quality job when the program job when the program a quality will obtain participants program the 5,000 young 2,500 of that expecting are We ends. ism, health, nutrition, and dietetics, among other areas. among other dietetics, and nutrition, ism, health, The project focuses on training, job counselling and building the capacity of Chilean training organizations in the organizations training Chilean of the capacity and building job counselling on training, focuses The project creating skills by their and presenting 21 helps the participants in articulating Entra services. job placement of area tour gastronomy, such as administration, areas in different specialize The participants can evidence’. of a ‘portfolio The program supports the training and job placement of 5,000 disadvantaged youngsters, aged 18 to 29, who are 29, who are to aged 18 youngsters, 5,000 disadvantaged of and job placement supports the training The program mothers. and/or single under-employed, unemployed, Chile and Employment Training National Agency, Government and the Chilean Chile Fundación Nokia along with In Chile, and job placement training youth models for effective help develop 21, to also launched (SENCE), Entra Service services. Nokia employees will have the opportunity to volunteer as mentors and lecturers depending on their professional professional depending on their and lecturers as mentors volunteer to the opportunity will have Nokia employees experience. The program aims to support 500 young people between 16 and 24 years who are in vulnerable social situations. social situations. in vulnerable who are years and 24 people 16 support between 500 young to aims The program the program. during and after support and job seeking services ongoing will receive The beneficiaries Argentina - “Escuelas Pes of the creation through 21 program the Entra deliver to selected was Pescar Fundación In Argentina, access to will help them that specific education will receive beneficiaries where institutions Nokia. These are car” jobs. quality better Nokia supports the Entra21 initiative to help youth in Latin America and the Caribbean get employment training training employment get and the Caribbean America in Latin help youth to initiative Nokia supports the Entra21 jobs. to access their and improve employability their increase can so they services, and job placement Employability See more of our community involvement projects at http://www.nokia.com/corporate-responsibility/nokias-cr- at projects involvement our community of See more map. The aim of these projects is to find sustainable, scalable and affordable solutions to learn maths via mobile devices. devices. via mobile maths learn to solutions affordable and scalable find sustainable, is to these projects of The aim The students in mathematics. competency the girls’ M4Girls has increased using seen that have we the pilot, From indicating group, the study of outside friends their with and communicated technology, used mobile the readily teaching. for a viable platform presents it that - Educa of Department African the South and Network, Mindset Nokia, between partnership is a M4Girls project The aimed The project students. female to platform phone on a mobile content educational of the provision test to tion ways: in the following students empower to Page 64 The Multimedia component of the project is aimed at setting up multimedia spaces in science and technology and technology in science spaces up multimedia setting at is aimed the project of component The Multimedia teachers 143 to resources ICT learning provides currently The project ICT in education. the use of increase schools to and 6,000 students. Child participation was a key aspect of the project, with 1,008 children (including 504 girls) participating directly in directly participating girls) 504 (including 1,008 children with the project, aspect of a key was participation Child rights. on child broadcasts radio producing school children and 611 programs radio live presenting In 2008, approximately three million children and adults were exposed at least once to messages on rights of the messages on rights of to once least at exposed and adults were children million three In 2008, approximately 43,000 around to delivered messages were Similar events. and musical broadcasts radio children’s through child Senegal. across and shows concerts who attended adults and children - mass aware raising of the aim with others, thousands by of attended in concerts perform involved The children (RGY) in Senegal Guneyi broadcasts Radio Further, Going rights. As part of children’s of the importance ness of weekly people thousands nationwide of of hundreds and reaches youth of hundreds Key messages aiming at improving communities and children’s lives are incorporated into the songs produced by by the songs produced into incorporated are lives and children’s communities improving at messages aiming Key the program, with closely involved are artists Senegalese and African Prominent artists. and professional youth Senega- traditional of is a mix which in music, and articulated identified people are young affect issues that where R&B and jazz. and hip-hop, lese rhythms, Going Further, Senegal Further, Going to aims Joor, Tundu component, and ICT. The music radio Music, components, has three project Further Going teaching rights professionals and child artists involves Joor as a channel. Tundu music rights using youth promote - aware raising while songs and concerts) producing (creating, professionally music produce people to how young rights. children’s ness of Through the Recycling Dreams exhibition, held at Istanbul Ataturk Airlines International Terminal in September and and in September Terminal International Airlines Ataturk Istanbul held at exhibition, Dreams the Recycling Through The Recycling and recycling. protection environmental of about the importance 2008, participants learnt October waste re-using made by the children which artwork, dimensional and three two showcased exhibition Dreams products. About to enter its second phase, the program aims to expand its reach through 10 new urban centers, as well as in as well urban centers, new 10 through its reach expand to aims phase, the program its second enter About to and children 30,720 of a total participants, with 13,500 new were there In 2008, the country. parts of remote more activities. Workshop Dreams from benefiting youth Dreams Workshop. Turkey Workshop. Dreams Turkey of Foundation Volunteers the Educational run by program, Workshop Dreams the its launch in 2003, Since older youth training while education, non-formal quality with children Turkish disadvantaged (TEGV), has provided and teachers. mentors as volunteer serve to Creative Arts Creative See more of our community involvement projects at http://www.nokia.com/corporate-responsibility/nokias-cr- at projects involvement our community of See more map. Beyond the Entra 21 focus, Nokia also supports Junior Achievement in Europe and the United States. This includes This States. United and the in Europe also supports Nokia Achievement Junior 21 focus, the Entra Beyond run- students gives EwB (EwB). Borders Without called Enterprise as a global program as well initiates local country fosters program web-based This partnerships. cross-international create to the opportunity mini-companies ning employees Nokia for opportunities mentorship global creating while skills development business international the world. around countries participating from students with Other projects Other

Page 65

Employee volunteering is an important part of Nokia’s global corporate responsibility approach. Thousands of our Thousands of approach. responsibility Nokia’s global corporate part of is an important volunteering Employee - in 25 coun In 2008, employees communities. in their causes worthy to time and effort their contribute employees before. 32,000 hours the year 5.9% from of an increase service, 34,000 hours of over for tries volunteered Working together, making a difference a making together, Working Nokia Helping Hands - Employee volunteering Hands - Employee Nokia Helping See more of our community involvement projects at http://www.nokia.com/corporate-responsibility/nokias-cr- at projects involvement our community of See more map. - people and train young 338 involving schools in the Cluj-Napoca area, in 17 established In 2008 IMPACT clubs were the example for projects, community on several worked clubs have youth The and facilitators. coaches ing 100 a local hospital. to US$1,000 in donations of raising The ‘IMPACT: Connect to Community’ program inspires young people aged 12-18 to develop their life, leadership leadership life, their develop to people aged young 12-18 inspires program Community’ to The ‘IMPACT: Connect in schools IMPACT Club meetings and organize weekly attend Youth learning. service skills through and citizenship school year. during each projects service volunteer four to three Soon after setting up a production site in Cluj-Napoca, Nokia decided to support civic engagement of local youth local youth of support civic engagement Cluj-Napoca, in Nokia decided to site up a production setting Soon after (NHF). Foundation Horizons The New organization Romanian with a partnership through - commu imprints of and psychological the social, economic democracy, to transition Romania’s after years Fifteen the of distrustful somewhat remains The population be and behavior. seen in people’s attitudes to continue nism youth. of involvement civic and political Civic engagement Civic See more of our community involvement projects at http://www.nokia.com/corporate-responsibility/nokias-cr- at projects involvement our community of See more map. Kids Wave has been established in Senegal, Benin, Burkino Faso, Cameroon, Ghana, Guinea, Mali, Liberia, Sierra Sierra Liberia, Mali, Guinea, Ghana, Cameroon, in Senegal, has been Burkino Faso, Benin, established Wave Kids and radio children for training and provides shows radio of the production funds The program and Togo. Leone and media projects. events club activities, also runs children’s It hosts. The Kids Wave project, run by Plan, aims to increase the amount of quality programming for and involving children children and involving for programming quality of the amount increase to Plan, aims run by project, Wave The Kids - a plat children gives It development. and education help with can children and with made for Radio Africa. across in their children other of and the lives lives their improve actions to concrete and take themselves express to form the child. on the rights of awareness raise also help can It country. Children’s radio, Africa radio, Children’s With the help of professional instructors, young people learn to compose music and lyrics, DJ, and produce and and lyrics, DJ, and produce music compose to people learn young instructors, professional of the help With entrepreneurship hands-on also get BUMP producers technology. industry-standard using music original record production music use of have Participants albums. and promoting branding in producing, experience and training charge. of free space and recording rehearsal and a professional-quality software - people the San in young Fran is also used for development youth meaningful into tying music of approach This the Bay with collaboration a Records, (BUMP) Project Music Unity The Bay in the U.S. California of area cisco/Oakland ages 14-19. youth Area Bay for program production and performance is a music Video Coalition, Area BUMP Records, California Records, BUMP Page 66 pore; for UNICEF vaccination programs through making and auctioning rag dolls in Finland; for a children’s a children’s for dolls in Finland; rag making and auctioning through programs vaccination UNICEF for pore; scheme in Sweden. part in a recycling taking our partners, Plan, by and for in Poland; camp home winter in Finland. mas Trees in Chennai. a beach cleaning in Bangalore, ing trees Identify and describe the specific tasks that you would like Nokia volunteers to perform. to Nokia volunteers like would and describe you the specific that tasks Identify when they so that toward working are they what them know a goal or purpose. Let to volunteers Link good about achieving. feel can they a task accomplish of any out carry to or training talents, unique special need skills, personal any traits, Do Nokia volunteers the tasks? doing while with work the volunteers Who will they? are so, what If the tasks? • • • • homes. citizens senior for City and in Mexico local shelters for in Vancouver example for • toiletries, for Drives and Christ Brazil Vietnam, Republic, in the Czech example for or toys blankets school materials, for Drives • Africa and South in Venezuela example for hospitals • children’s at Volunteering US. Southwood, Reynosa, • places: local schools and other Renovating plant in Chennai, visitors zoo educating example for activities, environmental and other clean-ups Nature • in Beijing. example for via job shadowing • life working a close-up look at Giving students in Malaysia. theaters puppet example for underprivileged children, for activities Arranging • and Hong Kong. India Finland, Germany, like • sites, and countries Blood in many donations disabled in Singa the physically for money raising including causes, important different for Fundraising - about the Nokia employ more in learning interested are you If organization? and your help you could we Perhaps on. read please program, ee volunteering skills, interests, other’s each know need to You a good being matchmaker. is like program a volunteer Running it’s Nokia volunteers, is made for an appeal Before well. together and work fit can they - how and limits strengths, meet help you can volunteers Nokia how determine to and services activities program’s your look at to important plan and consider: to you like would we which things of is a list goals. The following your Nokia’s global volunteering program, Nokia Helping Hands, is a program through which thousands of Nokia em- thousands which of through Hands, is a program Nokia Helping program, Nokia’s global volunteering needs. local community to time and talent their donate ployees Need volunteers? Recent projects Recent include: activities our voluntary of Some examples - Nokia employ this, of In recognition contribute. to who want and support employees encourage to is important It the into go out to employees enables our This Hands day. as a Nokia Helping per year days 1-2 working ees take can about. care they a good that cause to and contribute community Through volunteering we are able to learn new skills and gain new perspectives. Volunteering also helps to create create also helps to perspectives. Volunteering new skills and gain new learn to able are we volunteering Through - contrib and the environment, others Caring for lives. and professional our personal convictions between a balance our rewards. a time - these are at be can changed, small step one the world how change, and witnessing to uting Nokia’s mission is to make meaningful contributions to communities in the countries where we operate. However, However, operate. we where countries in the communities to contributions meaningful make is to Nokia’s mission volunteering locally relevant for an umbrella is rather Our program policy. one-size-fits-all a global have do not we as influence as well our employees engage to aim people. We connecting around revolves The program activities. way. in a sustainable culture Nokia’s corporate North America leads the Nokia family around the world in terms of volunteering with almost 2,800 volunteers 2,800 volunteers almost with volunteering of terms in world the around family the Nokia leads America North support also local the States United in the employees Nokia years. two last in the hours 27,000 nearly registering in employees Annually Nokia (NICE). Employees Charitable for Initiative the Nokia through financially community Nokia to dollar by dollar for matched is which organizations local non-profit to than $300,000 more the U.S. give dollars. a million half the more of a total give Page 67 office or at home? Will Nokia volunteers be supervised or unsupervised? Identify risks or liabilities, if any. any. if be supervisedor liabilities, risks or unsupervised? Identify volunteers home? Will Nokia or at office and when? to report volunteers Who will - Nokia employ in groups? or individually beworking needed? the volunteers Will are volunteers many How volunteers. and the number of work the match to Try as teams. and individuals as both ees volunteer can or days the hours time is needed? much How Are be performed? need do the tasks to where When and in the be can performed that tasks there Are or off-site? on-site be working Will volunteers or set? flexible

• directions and future goals, objectives, and its mission, • the program of An overview and services activities • current program’s The outcomes and expected responsibilities, and its duties, • the assignment the purpose of of An overview policies and notification • absence, Attendance, policies and confidentiality liability, Security, • • Drought in Ethiopia in Ethiopia Drought the Children Save with partnership their announced Networks 2008, Nokia and Nokia Siemens In December is highly area This in Northern Ethiopia. in Alaba Special Woreda problems access water help alleviate to Finland water. fetch 20km to over day every travel to forced people are and during the dry season on rainfall dependent Disaster relief Disaster with (NSN). Nokia cooperates Networks Nokia Siemens with in partnership efforts relief disaster to contribute We when disasters financial assistance provide Societies to Crescent and Red Cross Red of Federation the International infrastructure. communications rebuild NSN helps to while the world, around occur We support Unicef through their annual Seasons Greetings Cards campaign. In the US and Canada, Nokia is a major In the US and Canada, Nokia is a major campaign. Cards Greetings annual Seasons their through support Unicef We on community and builds identifies which organizations charitable of a coalition Way, the United to contributor is held which campaign, giving an employee initiated have Nokia employees and assets. In addition, strengths as as well pledged during the campaign contributions all employee Nokia matches year. each during the autumn than US$ more Annually, program. Gift Matching the Employee made through contributions charitable employee these initiatives. from 500,000 is raised Nokia makes charitable contributions to many countries around the world, targeting issues which directly involve involve directly issues which targeting the world, around countries many to contributions charitable Nokia makes charity and providing equipment, hospital donating These include supporting schools and kindergartens, children. disabilities. with children for Nokia’s main objective when making corporate donations is to invest in projects that are preventive, bringing bringing preventive, are that in projects invest is to donations when making corporate objective Nokia’s main and civil society. public - private, sectors all from expertise together Corporate giving Corporate This could be the start of our cooperation! of be the start could This When providing information about the tasks, please include the following: please tasks, about the information When providing Once you have identified the tasks that you would like Nokia volunteers to perform, please email email please perform, to volunteers Nokia like would you that the tasks identified have you Once also need will to You and its and procedures. policies organization your introduce to [email protected] volunteers. our by be completed to like would you about the tasks details provide Contact Nokia Contact As with paid program staff, it is important for Nokia volunteers to know what’s expected of them and how they they and how them of expected what’s know to Nokia volunteers for is important it staff, program As paid with succeed. can Page 68 Rapid and responsive employee volunteer efforts were organized through the Nokia volunteering program, either either program, the Nokia volunteering through organized were efforts volunteer employee and responsive Rapid countries, In numerous campaigns. in employee-giving or participating organizations aid with directly working by employees. by the same donated with amount campaigns collection employee Nokia matched Southeast Asian tsunami Asian Southeast cash an immediate make to was 2004 in December tsunami disaster Asian Southeast the tragic to Our response operators to given phones were 1,000 mobile Approximately Cross. Red Nokia global, via the Finnish from donation to as helping as well capacity, network expand and restore to worked teams customer Operator teams. and rescue and plan services. stability network monitor Disaster Recovery Disaster At the end of the year Nokia used its traditional season’s greetings e-card campaign to raise awareness to the to awareness raise to campaign e-card greetings season’s Nokia used its traditional the year the end of At schools. build UNICEF to through 250,000 Euros an additional and donated disaster Myanmar In May 2008, in response to the devastation from the cyclone Nargis in Myanmar, Nokia donated 350,000 Euros to to Euros 350,000 donated Nokia in Myanmar, Nargis the cyclone from the devastation to in response 2008, In May effort relief people, 20,000 and the dedicated killed over The cyclone in the country. efforts relief for Cross the Red water. and clean food to and access conditions sanitary housing, restore used to was Cyclone Nargis in Myanmar Nargis Cyclone Nokia also joined hands with Sichuan Mobile to advance the Sunshine Program. The initiative is a mobile, post- is a mobile, The initiative Program. the Sunshine advance to Mobile Sichuan hands with Nokia also joined support. emotional in need of victims who are earthquake help to designed program treatment stress traumatic As the first initiative of our disaster reconstruction plan, Nokia joined forces with Youth Business China (YBC) to (YBC) to China Business Youth with forces plan, Nokia joined reconstruction our disaster of initiative As the first start a head areas in the disaster-stricken entrepreneurs young give to designed RMB program million a 10 develop in business. - neces purchasing (CFPA) for Alleviation Poverty for Foundation the China to in cash million RMB 16 Nokia donated orphans and supporting the 440 helping School, Primary the Jinhua Minle Village project, of reconstruction sities, Nokia has reconstruction. phase is post-disaster primary school. The second Longju the Shifang of reconstruction departments, Government communities, with working through experience and knowledge of wealth a developed benefits. tangible and deliver best work projects type of and NGOs on what Nokia’s first phase of support focused on urgent needs in the areas most affected by the earthquake. A cooperation cooperation A earthquake. the by affected most needs areas the in urgent on support focused of phase first Nokia’s affected the into Vans its Care sent team, up a volunteer and Nokia also set established was Mobile Sichuan with areas. the stricken to team a medical and sent and telecommunications, supply power to regions Sichuan Earthquake in China Earthquake Sichuan in two in Sichuan, efforts relief disaster to and materials in cash 54 million RMB has donated 2008 Nokia May Since phases. complementary but distinct Furthermore the local community will be trained and equipped with the knowledge and capacity to properly man- properly to capacity and equippedand knowledge the with bewill trained localcommunity the Furthermore the area. within points water of the sustainability age and ensure Through the project, six community-managed water points will be set up in Alaba Woreda leading to improved improved to leading up in Alaba Woreda will be set points water community-managed six project, the Through will the project parents, for initiatives and cash-for-work education hygiene with Together and health. sanitation will be centres education basic five In total drought. the in school through stay able to are children that ensure electricity. provide books solar panels to also with only with equipped but not This situation is made worse by the current drought in Alaba Woreda and has the most impact on children who do who on children impact most has the and Woreda Alaba in drought current the by made worse is situation This and sanitation. water drinking adequate have not Page 69

Nokia became aware of the potential link between mining of Coltan and financing of the conflict in the Democatic in the Democatic the conflict of and financing Coltan of mining between link the potential of Nokia became aware a is which Tantalum, contains that in an ore Coltan action immediately. and took (DRC) in 2001 Congo of Republic our suppliers from require we statements Based products. on written electronics consumer used in many material illegally Coltan. mined from derived include Tantalum do not our products discussions, and ongoing Even though Nokia does not source or buy metals directly, we are very concerned about poor practices at some at about poor practices concerned very are we directly, or buy metals source though Nokia does not Even and our supply chain. operations in our own standards ethical high require We the world. around operations mine the issues address to supplier that with work but away walk do not we met being not are standards find that we If are groups militant or benefit conflict fuel that activities Mining standards. overall raise help to and in so doing unacceptable. Mining of metals from the Democratic Republic of Congo of Republic the Democratic from metals of Mining Our aim is to ensure that environmental, ethical, and health and safety issues, as well as labor practices, are not not are as labor practices, issues, as well and safety and health ethical, environmental, that ensure is to Our aim selection supplier and including processes, embedded all our sourcing within are but add-on features, separate and sup- performance supplier on our requirements, information section provides This development. relationship provide. port we At Nokia, we work hard to anticipate risk, demonstrate company values, enhance our governance practices, in- practices, our governance enhance values, company risk, demonstrate anticipate to hard work Nokia, we At expect We do business. we where and communities the environment and look after satisfaction, employee crease progress demonstrate and to approach business ethical a similar take to network in our supplier the companies suppliers. own their of the practices and overseeing as in educating as well in these areas and achievements 6. Supply chain In close cooperation with the International Youth Foundation (IYF), we established a Nokia Education Fund for for Fund a Nokia Education established (IYF), we Foundation Youth the International with In close cooperation in assists The fund States. in the United tragedies 2001 11, in the September or parents a parent who lost children dependent 175 to scholarships has disbursed 260 the Fund July 2002, Since expenses. education college covering About and education. law, business, are programs popular degree The most the tragedy. victims of of children to awarded were scholarships 2008, 59 year . In calendar students. undergraduate are the recipients of two-thirds - national their of irrespective children affected to is available The fund recipients. previous and 16 recipients new 41 institution. academic their of or the location ity September 11, 2001 11, September Earthquake in Pakistan Earthquake a over and projects programs rebuilding Nokia has been 2005, funding of earthquake the Pakistan to In response Fund Relief Earthquake the President’s Foundation, the Edhi to donations of consist period. These efforts three-year to directly donation Nokia also made a handset in Muzzafarabad. hospital a temporary for Finland Cross and Red region. the affected The initiative is designed to help young people in affected areas of India, Indonesia, Sri Lanka, and Thailand to find to and Thailand Sri Lanka, Indonesia, India, of areas people in affected help young to is designed The initiative its in launch following years the three Over livelihoods. long-term – and creating businesses up small jobs or set and life job to access with 29 to people aged than 5,600 young 16 more will provide program 2006, the €2.5 million and loans. job placements, apprenticeships, skills training, - dis by affected communities of reconstruction the long-term in a role play we aid, immediate providing as As well Youth the International with in partnership Initiative Reconstruction the Tsunami created we example, For asters. the Tsunami. by affected in areas efforts recovery help long-term to Foundation the Grameen (IYF) and Foundation Page 70 Tantalum small a very uses phone industry The mobile products. electronics consumer used many in is a material Tantalum The results of these studies have been shared with various organizations and NGOs who were consulted on the consulted and NGOs who were organizations various with been shared have these studies of The results as as well Tantalum the supply of try and trace to taken being action is now Further the industry. for steps next will experts. The results and other industry will include the mining This source. original their back to and Tin, Cobalt be can improved. this and how metals tracing of on the obstacles discussions further help inform Making progress requires commitment at a company level but also requires industry-level action amongst elec- action amongst industry-level also requires but level a company at commitment requires Making progress Nokia has been and use metals. actively trade that industries and other industry the mining companies, tronic Citizenship Industry (GeSI) and the Electronic Initiative the Global e-Sustainability within in the work involved the supply challenges surrounding the key into research extensive conducted have (EICC). These groups Coalition to ability and the industry’s products used in electronic metal of the sources and track trace to the ability metals, of conditions. influence - suppli a number of visit and we met, are these standards that ensure we a supplier with work to agreeing Before help them imple- and support to training on suppliers with work We standards. review to basis ers on an ongoing the supply of and support verification transparency improve to also working are We standards. and improve ment metals. of chain Despite the complexity and the fact that there are typically 4-8 supplier layers between Nokia and any mining ac- mining any and Nokia between layers 4-8 supplier typically are there that fact and the the complexity Despite issues in solving efforts our continuing to committed are We these issues. tackle to working actively are we tivities, have we now, years many For and labor standards. environmental, safety, and health, sourcing mineral around electronics the wider and within suppliers our own with standards ethical of been and awareness driving action - our sup all of that and labor standards environmental safety, and health rigorous have we example, For industry. suppliers. own their the same apply to them to require and we meet, must pliers Page 71 and safety issues, as well as labor practices, are not separate add-on features. They are embedded within are They add-on features. separate not are as labor practices, issues, as well and safety catering, IT consultancy, and marketing which purchase for our own use. our own for purchase which and marketing IT consultancy, catering, ing, software development and research and development. and research development ing, software

• and health ethical, environmental, that ensure is to - Our aim our business into CR practices Integrating • performance • operational social Supplier & environmental performance product Environmental • like also includes services It and computers. furniture such as office equipment - covering sourcing Indirect • parts, packag such as components, Nokia products, supply for the material of care - taking sourcing Direct The principles that underline our approach are: our approach underline The principles that To realize this commitment in practice, our sourcing effort focuses on: focuses effort our sourcing in practice, commitment this realize To Nokia requires its business partners, subcontractors, or suppliers to comply with applicable laws and regulations. and regulations. laws applicable with comply to or suppliers partners, subcontractors, its business Nokia requires such as in areas legal compliance beyond strive to or suppliers its partners, subcontractors, Nokia encourages in criteria social and environmental ethical, Nokia incorporates human rights and the environment. governance, immediate taking its partners and to of performance the monitoring to and commits agreements its procurement question. into partners comes its business of performance the ethical where in cases steps remedial and thorough We at Nokia feel that sound ethical and environmental principles are an important part of a sustainable business. business. a sustainable part of an important principles are and environmental sound ethical that Nokia feel at We in the is defined in our supply chain and social responsibility environmental promoting towards Our commitment Conduct. of Nokia Code Nokia sources components, materials and services from suppliers all over the world. Our sourcing activities can be can activities Our sourcing the world. all over suppliers from and services materials components, Nokia sources categories: two divided into At Nokia we feel that sound environmental and social principles are an important part an important and social principles are sound environmental that feel we Nokia At business and responsible a successful sustaining of Our commitment and approach Our commitment For example, DRC supplies 40% of the world supply of Cobalt, a material used in batteries. This substance is found in is found substance This used in batteries. a material Cobalt, supply of the world of 40% DRC supplies example, For - compa established well large, many legally and is mined by zone the conflict from away the country, of the south nies. Other materials improve to and Tin, such as Cobalt minerals, other of suppliers with has been working the company recently More be can promoted. standards how and understand the supply chain of transparency As soon as we became aware of this issue we began requiring suppliers of capacitors used in our mobile phones used in our mobile capacitors of suppliers began requiring issue we this of As became aware soon as we basis. ongoing on an is checked DRC. This of areas the conflict from material this source do not they confirm to places in other is mined it of majority vast The Tantalum. of source world’s the of amount a tiny The DRC provides Africa. in Central countries other and a number of China Canada, Russia, Brazil, Australia, including the world around amount of the world’s total supply of Tantalum. DRC is one of the places where Tantalum, or rather Coltan, one of of one Coltan, rather or Tantalum, where the places of DRC is one Tantalum. of supply total world’s the of amount of small amount a very for accounts only The country mined. and found is naturally from comes it that the ores to leading is conflict, there where country the of east in the be can found it but material, this of supply the world’s illegal and war fund to rightssold human or breaching be conditions under mined may Tantalum this that concerns activity. Page 72

Morocco Morocco Netherlands Philippines Poland Portugal Singapore Slovakia S Korea Spain Sweden Switzerland Taiwan Thailand Ukraine UK USA Vietnam • • • • • • • • • • • • • • • • • companies in our supplier network to take a similar approach. a similar take to network in our supplier companies addition In chain. supply entire the for factors success speed and key – efficiency end-to-end allows It pliers. all our sourcing processes, including supplier selection and relationship development. We expect those those expect We development. selection and relationship supplier including processes, sourcing all our organiza such as non-governmental stakeholders other with also engage we and suppliers, customers to associations. industry and organizations tions, governmental be to how learn as we working of our way improve to strive continually - We improvement Continuous described in these and processes methods tools, requirements, the As a result, and efficient. effective more time. over pages will develop

Austria Austria Belgium Brazil Canada China Republic Czech Denmark Finland France Germany Hungary India Ireland Israel Italy Japan Malaysia Mexico

• and sup customers closely with work is to principles development our core - One of Close cooperation

• • • • • • • • • • • • • • • • • • • - equiva are those which in use and accept systems and management standards other are there that recognize We and stakeholder business to according updated are requirements These requirements. our own or exceed to lent We have developed a comprehensive set of global Nokia Supplier Requirements (NSR), which include specified (NSR), which Requirements global Nokia Supplier of set a comprehensive developed have We based on international are and social requirements NSR’s environmental and social requirements. environmental PCMM and ILO, and UN conventions. SA 8000, OHSAS18001, ISO 14001, standards An essential part of our work is to define clear expectations for our suppliers wherever wherever our suppliers for expectations clear define is to our work part of An essential located. are they Nokia Supplier Requirements Nokia Supplier The main countries and regions for our supplier locations are: locations our supplier for and regions countries The main The dots on the map below indicate our suppliers’ locations, and can represent many facilities in the same area. in the same area. facilities many represent and can locations, our suppliers’ indicate on the map below The dots not are suppliers Our indirect red. with sites in blue and our suppliers’ marked are sites manufacturing Our own Nokia has offices. where country in each located are but diagram on this highlighted As we have grown, so have our connections. so have grown, have As we the world. all around located suppliers have we As a global company Locations Page 73 Resource planning Resource strategy. company to needs according business and future current both meet to be available need to Resources Workforce planning and recruiting planning Workforce needs, in a sus- business and future current for workforce of the availability ensure to a system shall have Supplier level. and unit organizational both at manner, and ethical tainable The following excerpt is from Nokia Supplier Requirements, defining our expectations for Human Resources. for our expectations defining Requirements, Nokia Supplier is from excerpt The following Human resources Supplier shall set environmental and labor condition requirements (e.g., occupational health and safety, ethical ethical and safety, health (e.g., occupational requirements and laborcondition environmental shall set Supplier and performance their Evaluate sub-suppliers. handling/recycling waste including its sub-suppliers, for conduct) is used for a sub-supplier If be Nokia requirements. shall aligned with The requirements targets. improvement set and licensed. authorized is appropriately it disposal, shall ensure Supplier waste Programs for improving environmental and ethical performance and ethical environmental improving for Programs Human resources The policy manages its employees. Supplier how policy(ies), defining (HR) a Human Resources shall have Supplier and and dignity respect with treated are employees and ensure as relevant, locally and globally, shall be applicable - UN conven (i.e. ILO and relevant labor standards international and recognized local labor with law in compliance and equal and safety health occupational and exit, recruitment example, for tions). The policy(ies) shall cover, Supplier’s outside working labor and employees also temporary shall cover it applicable, Where opportunity. communicated are HR processes the associated that shall ensure Management Nokia’s premises). (e.g., at premises HR personnel. by and understood Supplier shall have an environmental policy, defining how Supplier manages environmental issues related to its to issues related manages environmental Supplier how defining policy, an environmental shall have Supplier with compliance prevention, pollution protection, environmental to a commitment The policy shall state business. em- of evidence provide shall be able to Management improvement. and continuous legislation environmental awareness. ployee Environment Management shall ensure all relevant personnel is trained in and aware of the ethical conduct policy and related policy and related conduct the ethical of and aware in personnel is trained all relevant shall ensure Management shall be kept. training of Records awareness. employee of evidence provide and risks and shall be able to practices Company values and business conduct and business values Company and understands Supplier how defining conduct, of as a code such policy, conduct an ethical shall have Supplier The policy and culture. values its company and reflecting operations its business impacts of manages the ethical and to conduct business them, ethical to commitment rights human and demonstrate for respect shall reflect improvement. continuous The following excerpt is from Nokia Supplier Requirements and details the ethical, environmental and labor related and labor related environmental the ethical, and details Requirements Supplier Nokia is from excerpt The following suppliers. own their and towards company own their within in place have must our suppliers policies that Management We have also developed environmental requirements for the products, components and parts that we source. source. and parts we that components products, the for requirements environmental also developed have We environmental (e.g. NSR and our requirements meeting to commit must suppliers) our existing (like suppliers New Requirements Supplier Nokia global the from Excerpts agreement. contractual the of part as requirements) product section. this within becan found needs. Page 74 Competence development Competence and training the education, have equal and with opportunity, all levels at employees, that shall ensure Supplier plans based on competence training shall develop Supplier and tasks. positions their need they for competence a training shall maintain Supplier capabilities. workforce develop and enhance them to analyses and implement received. have employees the training detailing register, Supplier should periodically conduct competence analyses to identify the knowledge and skills/competences and skills/competences the knowledge identify analyses to competence should periodically conduct Supplier goals. strategic and long-term short- to according activities business the organization’s perform to required Competence analysis Competence Supplier shall ensure that employees are provided with access to potable water and clean toilet facilities. Canteen Canteen facilities. toilet and clean water potable to access with provided are employees that shall ensure Supplier - Employ cost. reasonable at shall be provided and food and safe, shall be clean areas preparation and food facilities and/or ventilated adequately and exits), extinguishers (equipped e.g., fire with, safe shall be clean, ee dormitories cost. reasonable at and shall be provided personal space reasonable shall provide heated, Employee amenities Employee Supplier shall have occupational health and safety procedures to prepare for and respond to emergency situations situations emergency to and respond for prepare to procedures and safety health occupational shall have Supplier Manage- situations. emergency and investigate shall record risks. Supplier and safety health occupational involving and reports. action upon these records and take accidents report to employees shall encourage ment Occupational health and safety response and safety health Occupational Supplier shall assume responsibility for the occupational health of employees working off-site (e.g., at customer customer (e.g., at off-site working employees of health occupational the for shall assume responsibility Supplier premises). Supplier shall nominate and train persons responsible for the occupational health of employees. Supplier shall have shall have Supplier employees. of health the occupational for persons responsible and train shall nominate Supplier workers). (young 18 under the age of employees for in place specific procedures Supplier shall ensure that physical and mental working conditions allow employees to perform their tasks safely safely tasks their perform to employees allow conditions working and mental physical that shall ensure Supplier shall be They hazards. preventing and minimizing identifying, for procedures shall have Supplier and efficiently. training, employee maintenance, preventive procedures, work instructions, safety example, as, for implemented and clothing, equipment personal protective devices, safety and appropriate hazards potential of identification safeguarding. or machine control chemical protectors, hearing Occupational health and safety protection and safety health Occupational Supplier shall ensure that employees working with Nokia products or projects or having access to Nokia specific to access or having or projects Nokia products with working employees that shall ensure Supplier (NDA). Supplier Agreement a Non-Disclosure signed have Nokia facilities, or to or data, information knowledge, implications. its practical understand fully the employees that shall ensure Non-disclosure and confidentiality agreements and confidentiality Non-disclosure Upon employment, individuals shall be provided with a work contract /agreement /offer letter, basic induction basic letter, /offer /agreement contract a work with be shall provided individuals Upon employment, be not labor must documents. Forced identity or original financial deposits give to be required not and training exit that shall ensure Supplier notice. reasonable giving after the company leave to shall be free used. Employees agreements. collective applicable and labor standards international locallegislation, with compliant are procedures Recruiting and exit procedures and exit Recruiting - accord open positions, to appointed and recruited are individuals and eligible competent that ensure shall Supplier - candi of check shall eligibility the Supplier basis. on a voluntary and equal opportunity with competence, ing to employment. legal age of the minimum exceed they that and dates Resource planning shall be conducted at both organizational / global and unit / local levels. In particular, underage underage In particular, / local levels. unit and / global organizational both at be shall conducted planning Resource be used. not must schemes apprenticeship or false workers Page 75 Environment Feedback and complaint channels and complaint Feedback conduct, about unethical or complain feedback give can employees which through a system shall have Supplier and ideas or improvement policies and procedures, values, company of violation or practices, treatment unfair - and anony confidentially and handle it feedback act upon this shall, when appropriate, Management suggestions. feedback. giving of as a result consequences no adverse are there that shall ensure Management mously. Employee satisfaction Employee (i.e. size substantial of A company satisfaction. employee and improve evaluate to the means should have Supplier and surveys opinion based on employee program satisfaction an employee have should 100) exceeding headcount the program. of action based on the results should take Communication and coordination Communication changes and results) activities, (about, e.g., business employees to relevant information that shall ensure Supplier enough fast such information share can employees shall ensure Supplier the organization. across is communicated trade and join form to all employees of the right shall respect Supplier efficiently. activities their align be able to to to means parallel facilitate law, by is restricted this and in cases collectively, bargain and to choice their of unions the management. of the attention to concerns raise able to are or groups individuals that ensure Performance management Performance are objectives individual should ensure Supplier performance. manage employee to a system should have Supplier - and objective fairly is evaluated performance should ensure and policies. Supplier strategy company from derived performance. improve to ways identify to and on a periodic basis, criteria defined against ly, Fair treatment Fair and equal opportunity and dignity, respect with treated are its facilities at employees that shall ensure Supplier age or cultural, racial, sexual, mental, verbal, kind (e.g., physical, any or bullying of abuse, harassment from safe are shall Supplier employees. to communicated are rules / guidelines company ensure shall Supplier related). disability support financial deductions, or the and do not punishment physical prohibit procedures disciplinary that ensure thereof. threat Compensation and benefits Compensation - compen fair with workers) and contract apprentices temporary, (permanent, all employees shall provide Supplier as well as regular for standards, minimum local legal and industry /salaries) or exceeding meeting sation (wages and behavior skills contributions, reward benefits to with employees shall also provide Supplier work. overtime policies. company and benefits shall be relevant aligned with Compensation success. to vital considered Supplier shall ensure that employees can perform assigned tasks efficiently without exceeding the maximum exceeding without efficiently tasks assigned perform can employees that shall ensure Supplier em- that shall ensure Supplier agreements. collective or applicable local labor laws by hours as defined working (e.g., public Holidays is voluntary. work overtime that and week, per seven-day off one day least at have ployees collective or applicable local labor with laws shall comply or parental) (e.g., medical absence of and leaves holidays) agreements. Working time and time off time and time Working Supplier shall ensure, on request, that personnel allocated to Nokia work have the necessary training on Nokia on training necessary the have work Nokia to personnel allocated that request, on shall ensure, Supplier shall Supplier and certificates. licenses necessary needed, and, if have and guidelines processes products, policies, - Nokia facili at services providing Supplier, scope. time and of in terms valid are and certificates such licenses ensure Code and Nokia values with its personnel that act in accordance ensure shall sites, (Nokia’s) customer ties, including Conduct. of Nokia specific training and certification and specific training Nokia Page 76 See Environmental Management System for more information on our own system. on our own information more for System Management See Environmental Design for Environment for Design specific example, for using, development, aspects product in all phases of environmental shall consider Supplier - require environmental product Nokia with shall comply Supplier or checklists. (DfE) tools Design-for-Environment made during these Choices Nokia products). for Requirements Environmental List, ments (e.g., Nokia Substance impacts. All environmental negative or eliminate reduce possible, phases shall, whenever development product - ef promote to the product, from constituents hazardous or eliminate reduce shall be made to attempts reasonable recycling. promote and to the product of efficiency energy improve to waste), reduce (i.e., to materials use of ficient Programs for improving environmental performance environmental improving for Programs products/ and its operations and impacts of consequences the environmental and measure shall identify Supplier shall promote these impacts. These programs address to programs improvement and run continuous services and improve minimization waste promote materials, hazardous use of avoid and materials, energy use of efficient supporting provide shall be able to Supplier and soil. water air, affecting emissions waste of and control treatment evidence. Supplier shall record information about waste management (i.e. how much and where waste is reused, recycled, recycled, is reused, waste much and where (i.e. how management about waste information shall record Supplier on request. Nokia to information this and provide etc) landfill to sent recovered, energy Waste management Waste assets in its pos- or customer’s products or from its operations from generated waste shall manage any Supplier - and good environmen legal requirements to according as waste classified or being end-of-life or reaching session, management its waste with ensuring compliance procedures and maintain shall establish Supplier practices. tal promote to ways and secondarily generation waste reduce to ways shall primarily investigate Supplier obligations. without be reused not must material Nokia proprietary and recycling. material) non-Nokia-proprietary (of reuse Nokia. from prior consent Supplier shall comply with material restrictions, set by applicable law and Nokia, and continuously maintain maintain and Nokia, and continuously law applicable by set restrictions, material with shall comply Supplier Nokia or supplied to products of and compounds) substances (materials, data content material raw full of records shall be updates) any (including records Nokia. These to provided the services used in implementing materials of Nokia. specified by Nokia in a format to provided Supplier’s EMS shall be certified as compliant with ISO14001 or Eco-Management and Audit Scheme (EMAS). and Audit or Eco-Management ISO14001 with as compliant EMS shall be certified Supplier’s management data content material Raw EMS certification Environmental Management System Management Environmental - and con operation planning, effective (EMS) ensuring System Management an Environmental have shall Supplier - recog internationally or other ISO14001 of aspects. the requirements EMS shall satisfy The environmental of trol and regulations and applicable legislation about environmental shall be well-informed Supplier standards. nized program. improvement The EMS shall include a continuous compliance. of evidence provide be able to - manage environmental for our expectations defining Requirements, Supplier Nokia is from excerpt following The ment. Page 77 - commu to Continue Action: to NSR implement and nicate base supply as part of suppliers sup- of practices management practices ply base management Action: Conduct at least five least at Conduct Action: key assessments of in-depth suppliers. for out ETASC SAQ rolled Action: suppliers new Action: Update E&E induction Update Action: sourcing for material training - personnel Con and suppliers. training assessor duct supplier Action: Support rollout of NSL of Support rollout Action: v2009 on up discussion Follow Action: and REACH list SVHC candidate impacts on supply chain Social defined Action: metric initiated and tracking Target 2009 Target - - commu to Action:continue to NSR implement and nicate as part suppliers NSR communicated Achieved: suppliers new toi Action: Conduct at least five least at Conduct Action: key assessments of in-depth suppliers NSR 53 Conducted Achieved: E&E assessments and 8 in-depth asses- internal assessments by industry joint sors and as part of pilot assessment Action: Conduct training for sup- for training Conduct Action: assessors plier assessor Supplier Achieved: 2009. postponed to training programs Development suppliers. key with continued building capability Supported of development projects, pilot materials. e-learning Action: Support rollout of fur of Support rollout Action: (NSL restrictions ther material v2008) - NSL 2008 communi Achieved: cated EU of rollout Continue Action: supply within REACH regulation base REACH info- Provided Achieved: personnel. sourcing to sessions - REACH require Communicated - compo all material, ments with - suppli part and product nent, understand to ers, discussions risks and impacts potential Action: Identify key Supply key Identify Action: 20-F for SER metrics Chain Environmental Achieved: and verified defined, metrics in 20-F reported Progress in 2008 Progress Updated NSR communicated communicated NSR Updated assessors supplier direct all with trained Conducted 80 system assess- 80 system Conducted Nokia in-depth ments and six in pilot assesments. Participated assessments industry joint of Development programs set up set programs Development - Sup suppliers key several with in China pilot capability ported - projectWork industry through develop GeSI to ing through - MetricsRe materials training viewed Supported the rollout of of rollout the Supported - Pol of Control “Marking for Electronic Causedlution by ? the Products” Information Hazardous of Restriction China (RoHS) Substances Reviewed current metrics and metrics current Reviewed new establish to working metrics Progress in 2007 Progress

Issue Requirements Nokia Supplier # Supplier on-site assessments on-site # Supplier Learning & capability Learning Substance management Substance

Metrics Our Progress and Targets and Progress Our Page 78 - Action: Update ISO14001 cover ISO14001 Update Action: HW suppliers tier age in 1st suppliers % of Increase Action: in place targets reduction have energy/CO2?waste/water for consumption Action: Maintain active partici- active Maintain Action: GeSI/EICC work within pation groups Target 2009 Target - age in 1st tier HW suppliers tier age in 1st suppliers of 90.9% Achieved: business 98% of (representing HW suppliers) in 2008 for value EMS cerified implemented have serving all sites for (ISO14001) 20-F). Of those to Nokia (link certified without companies - certifi for planning are 10% EMS, and 2 years in the next cation verified internally have 10% EMS Action: Update ISO14001 cover ISO14001 Update Action: efficiency energy Set Action: reduction and CO2 emission suppliers key for targets suppliers of 82% Achieved: business of 69% (representing HW suppliers) in 2008 for value en- for targets reduction have in place ergy/CO2/water/waste 20-F) to (link and monitored Action: Evaluate use of industry use of Evaluate Action: as- supplier such as joint tools sessments assessment as part of toolbox using start to Decision Achieved: Assessment Questionnaire Self existing replacing in E-TASC to assessment SER self Progress in 2008 in Progress - re (previously 2007 NA for in 2005) ported NA Continued to participate in GeSI participate to Continued Group Working Supply Chain as Nokia and Nokia Siemens Networks Progress in 2007 in Progress

Issue Supplier environmental Supplier (20F) performance Industry partnership Industry Occasionally, we work with third parties for specific expertise or investigations, or as part of joint industry assess- industry joint or as part of or investigations, specific expertise parties for third with work we Occasionally, this outsource completely not would we although improvement continuous for our aim is part of ments. This parties to use NGOs or similar to our suppliers invite do, however, party assessments. We only on third or rely work practices. and environmental labor standards own their of the effectiveness assure Supplier assessments (self and on-site) are used to understand a supplier’s performance level and compliance to to and compliance level performance a supplier’s understand used to are and on-site) assessments (self Supplier in- are we assessments so that our supplier of the majority Nokia assessors conduct Trained our requirements. understand to themselves, for see the factories Nokia assessors to for is important it believe hand. We first volved both that means hands-on approach This improvements. drive to suppliers with directly work and to the problems seriously. very performance their take Nokia and its suppliers Openness and trust are important aspects when working together with suppliers and driving compliance and and driving compliance suppliers with aspects important together when working are Openness and trust programs, responsibility corporate well-developed have some suppliers find that We improvements. performance support. need more others while Supplier Performance Supplier ISO14001 coverage (20F) coverage ISO14001

Page 79 Suppliers are required to submit corrective action plans within 30 days and provide evidence of implementation. implementation. of evidence and provide 30 days action plans within corrective submit to required are Suppliers visit site a further involve or may smaller recommendations, for evidence photographic of be can in the form This all non- that confirmation received have is closed when we The assessment required. changes are significant if been addressed. have conformances If we find a supplier is not meeting Nokia’s expectations, we compel them to commit to and implement corrective corrective and implement to commit them to compel we Nokia’s expectations, meeting is not find a supplier we If - and the environ Nokia, the workers the supplier, for solution is the best This do this. actions, and help them to business. their improve to as a way and seen this positively reacted generally have our suppliers In practice, ment. our business reconsider need to would these issues we of any address to refuse to were a supplier if However, relationship. For information regarding how many assessments we conduct please refer to Progress and targets for our latest in- our latest for and targets Progress to refer please conduct assessments we many how regarding information For program. our planned assessment to assessments according system out Nokia assessors carry Trained formation. both by and agreed the supplier to communicated are and the results days two last These assessments typically in order database supplier in Nokia’s internal documented All assessments are meeting. parties during the closing assessments. overlapping avoid to All new suppliers must undergo a system assessment, together with suppliers who have undergone significant significant undergone who have suppliers with together assessment, a system undergo must suppliers All new need for a strong or with non-compliance risk of highest be at to changes and those considered organizational years. two assessed every generally are suppliers Key development. System assessments called “System regular (NSR) through Requirements the Nokia Supplier with compliance monitor We NSR. against system and management processes complete the supplier’s of a review Assessments”. These involve Although every Nokia employee visiting a supplier facility has an opportunity to spot issues of concern, from an from concern, of issues spot to has an opportunity facility a supplier visiting Nokia employee every Although assessments: on-site types of formal two have perspective we and social responsibility environmental On-site assessments On-site In 2009 we started to use the Self-Assessment Questionnaire (SAQ) delivered through the on-line tool E-TASC tool the on-line through delivered (SAQ) Questionnaire the Self-Assessment use to started In 2009 we assessments. E-TASC is a web-based SER self our previous replace to Supply Chains) Accountable for Tool (Electronic social analyze manage, and collect, to a platform with companies provides that system management information suppliers. their by voluntarily provided data and environmental Self assessments Self our on-site to tool and as a complementary phase-in supplier a new usedof as part are self-assessments Supplier issues we and the topics of awareness a supplier’s helps raise assessment a self assessments. Completing supplier these issues. managing are they about how information us with provide in and enables them to interested are We are often asked how far our responsibility reaches down the supply chain. See Sourcing materials to learn learn to materials See the supply chain. Sourcing down reaches responsibility our far how asked often are We more. To drive sustainable change we often need to combine assessments with other tools and approaches including including and approaches tools other assessments with combine need to often change we sustainable drive To and supplier-focused trainings programs, development and targets, metrics performance meetings, face-to-face events. Assessments are useful because they highlight a supplier’s best practices as well as risks and opportunities for for opportunities risks and as as well practices best a supplier’s highlight because they useful Assessments are always not do and used they alone, a situation of shot” a “snap provide typically they However, improvement. solution. the right provide Page 80 - age) workers with interviews • • practices disciplinary is legally it restricted) • (where association of freedom • requirements and safety health • hours overtime • structure pay • system monitoring sub-supplier management waste • stor and chemical waste canteen, dormitory, production, including all facilities (covering tour site factory • management • relevant with interviews • hours) working records, (e.g. payroll documentation relevant of review See Training & building capability for more information on how we support suppliers. we on how information more for capability & building See Training Experiences in the electronics companies other of the experience with is in line found have we non-conformance of The level arise in these assessments include: challenges that Typical industry. The process for reporting and following up is the same as in the system assessments detailed above. assessments detailed up is the same as in the system and following reporting for The process The interviews with workers are conducted in complete confidence by local interviewers and in the worker’s na- and in the worker’s local interviewers by confidence in complete conducted are workers with The interviews language. tive Methodology the following: covers assessment and environmental labor conditions An in-depth Our aim is to carry out 5-10 in-depth assessments per year. For information regarding how many assessments we assessments we many how regarding information For assessments per year. in-depth 5-10 out carry is to Our aim carried out assessments are In-depth information. the latest for targets and our Progress to refer please conduct 3rd by conducted are assessments which industry in joint also participate we assessors, however Nokia trained by party assessors. ties), or if they are located in a new country where we have little knowledge of potential issues of concern. issues of potential of knowledge little have we where country in a new located are they ties), or if - signifi as having identified important, and strategically new are they assessments if in-depth undergo Suppliers par personnel or 3rd sourcing from assessments, feedback risk assessments, system risks (from. cant/potential In-depth assessments provide an opportunity for a more insight into how a supplier is managing and performing performing and is managing a supplier how into insight a more for an opportunity assessments provide In-depth assess- system Whereas in NSR. defined requirements & safety labor and health environment, the ethics, against & labor and health environmental, ethics, only on the assessments focus in-depth on all NSR topics, focus ment NSR. in requirements safety As stakeholder expectations and Nokia requirements have evolved, so have our methodologies and tools. In-depth In-depth and tools. our methodologies so have evolved, have and Nokia requirements expectations As stakeholder we In 2003, development. this of examples assessments are and environmental labor conditions assessments of help to and used the results China throughout sites supplier at assessment labor conditions an in-depth piloted methods. assessment global our overall and improve define In-depth See Training & building capability for more information on how we support suppliers. we on how information more for capability & building See Training Page 81 targets and improvement sites supplier at consumption water

• targets and improvement sites suppliers at generation waste • targets and improvement sites • supplier at consumption energy targets and improvement • sites supplier from emissions CO2 It is becoming increasingly apparent that training and capacity building amongst companies in the supply chain in the supply chain companies amongst building and capacity training that apparent increasingly is becoming It the as part of Therefore, programs. support monitoring to improvements driving sustainable for important are We help suppliers improve their management of corporate responsibility (CR) issues by meeting with them and with meeting (CR) issues by responsibility corporate of management their improve help suppliers We We studies. case other or from operations Nokia’s own from practice best of sharing examples training, providing - a com with starting business their and embed CR within CR organization internal own their develop help suppliers supply chains. own help them manage their to One suppliers Tier with also work We the top. from mitment Building capabilities within our own organization and our suppliers’ is important for sustainable improvements sustainable for is important and our suppliers’ organization our own within capabilities Building Training & building capability building & Training For information on how we are driving improvements in our own manufacturing facilities and logistics please see please and logistics facilities manufacturing in our own driving improvements are we on how information For Operations. For information on how far we have progressed see Our progress & targets. see Our progress progressed have we far on how information For At the end of 2007 we started to work with our suppliers of components and contract manufacturers to increase increase to manufacturers and contract components of our suppliers with work to started we 2007 the end of At areas: environmental key is on four focus Our initial setting. and target performance environmental of visibility If you consider the life cycle of a Nokia product, it is possible to identify environmental impacts associated with with impacts associated environmental identify to is possible it a Nokia product, of cycle life the consider you If the reduce is to our aim disposal. In sourcing, end-of-life to through extraction material raw from stage each improvements driving performance to addition In cycle. life the part of the “supply chain” impact of environmental environmental through improvements drive to also working are and assessments, we requirements our through are suppliers how of understanding continuous a more provides This setting. target and metrics performance impacts and improvements. cycle the life quantify and enables us to area in this performing Environmental performance data performance Environmental Page 82

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Origin of raw materials raw of Origin come have in our products the materials where establish try to we is in our products, what knowing to In addition Al- manner. socially and responsible in an environmentally or produced been they extracted and whether from - and social respon an environmental have we that recognize we directly, materials buy raw though Nokia does not To support our suppliers we provided information to them and have ongoing discussions to ensure they are aware aware are they ensure to discussions ongoing them and have to information provided support we our suppliers To ensure to compliance for responsibility taking and are the requirements understand the REACH regulations, of supply. uninterrupted EU REACH Regulation (REACH) Chemicals of and Restriction Authorization Evaluation, on the Registration, the EU regulations In June 2007, substances the chemical that ensure to obligations have companies regulation, this to According force. into came registered, are concern”, high very of “substances as in articles considered import or found manufacture, they legal requirements. to according or notified authorized Learn more about Substance management in our Environment section. in our Environment management about Substance more Learn The NSL identifies substances that Nokia has banned, restricted, or targeted for reduction with the aim of phasing phasing of the aim with reduction for or targeted Nokia has banned, restricted, that substances The NSL identifies products of content material the raw of a record have to suppliers require also We use in Nokia products. their out recommendations. treatment end-of-life provide needed, us and, if to supplied to Nokia is an industry leader in substance management. Our main objective is that we know all the materials in our all the materials know we is that objective Our main management. in substance leader Nokia is an industry used when in people and the environment for safe are they and that concerns, raise those that just not products, parts and are in ensuring our components role a key play and suppliers organization Our sourcing way. the proper (NSL). List the Nokia Substance with and compliant safe In addition to our suppliers’ operations we also need to consider the materials they they the materials consider also need to we operations our suppliers’ to In addition provide. Sourcing materials Sourcing Executive Director of Foxconn Global Social & Environmental Responsibility Committee Responsibility Global Social & Environmental Foxconn of Director Executive Foxconn embarked on its journey of corporate social and environmental responsibility (SER) in 2004, but without without but in 2004, (SER) responsibility social and environmental corporate of on its journey embarked Foxconn - a realiza is genuinely been This possible. have wouldn’t progress and significant leap’ ‘quantum Nokia’s help this actions.” and partnered collaboration supply chain tion of The Committee holds regular meetings to bring in new improvement agendas. For example, new initiatives in initiatives new example, agendas. For improvement bring in new to meetings holds regular The Committee and customer our of the guidance Through saving. and power control quality air efficiency, included energy 2007 - devel responsibility, in social and environmental progress has made change, Foxconn organizational our internal enjoyable and more safer and ensuring cleaner, benefits, employee improving in 2007, Conduct of a Code oping after-work employees offering facilities up new and set buildings existing renovated have We conditions. working and health. learning on entertainment, focused activities “In 2007, Foxconn was advised by our customer to adopt industry best practice and set up an internal Global Social an internal up set and practice best industry adopt to our customer advised by was Foxconn “In 2007, in a issues has helped social plan and manage us environmental and advice That Committee. and Environmental customers to deliver we propositions value business the to similar manner and effective responsive systematic, services. and our products with A Supplier’s view A Supplier’s Page 84

Learning & Capability Building & Capability Learning change, GeSI SCWG and sustainable create does not compliance for suppliers assessing simply that Recognizing During 2008, this member. Nokia is an active which to group, work building & Capability the Learning EICC formed the multi-stakeholder from emerged that studies the pilot concluded in China, forum a supplier hosted group work - Advi Investment BSR and the Foreign with (in collaboration in China the ICT sector for project capability-building modules. e-learning web-based a series of and, began (FIAS)) developing sory Service - proc auditing the shared develop to helping group, work audit the shared within During 2008 Nokia participated and Progress to refer assessments please on supplier information the latest For pilots. audit ess and in the actual section targets Shared Audits Shared cus- us are of many that means supply chain the same and our networked suppliers of many shares Our industry auditing a shared develop the GeSI SCWG has been to of one focus As a result, other. each of and suppliers tomers customers. across be can shared facility a supplier of audit a single means the EICC, which with together process focus them to and allow on suppliers audits duplicate of the burden reduce to aims group so, the work In doing conditions issues and improving on addressing resources As part of our membership of the GeSI SCWG, we actively participate in the Learning and Capability Building, Building, and Capability in the Learning participate actively the GeSI SCWG, we of our membership As part of EICC. with together working sub-groups and Extractives Auditing Shared Global e-Sustainability Initiative (GeSI) Initiative Global e-Sustainability been a member of have We (GeSI ) in 2007. Initiative the Global e-Sustainability member of Nokia became a full Industry the Electronics with closely works Group This 2004. (SCWG) since Group Working the GeSI Supply Chain develop and to good conduct promote to are effort collaborative this of aims main (EICC). The Coalition Citizenship the ICT across CR performance and improve monitor measure, to and processes tools of set a consistent and deploy supply chain. sector As well as working with our own suppliers, it is important that we also look at supply also look at we that is important it suppliers, our own with as working As well perspective. an industry issues from chain Industry collaboration Industry For certain materials of concern or alternative new materials, Nokia works with suppliers to evaluate and promote and promote evaluate to suppliers with Nokia works materials, new or alternative concern of materials certain For - the trans increasing involves work This the supply chain. down further social and improvements environmental an indus- at working tier, each of the commitments understanding these materials, of the supply chains of parency concern, of materials tackle to work of one example are Tantalum with Our efforts stakeholders. and with try level material. new alternative of is an example and biomaterials If concerns arise regarding the performance of 2nd/3rd tier suppliers, Nokia works deeper down the supply chain deeper the supply chain down works Nokia tier suppliers, 2nd/3rd of the performance arise regarding concerns If concerns. any and address investigate to Nokia’s primary focus is on those suppliers with whom we contract and work with directly. Our suppliers are are Our suppliers directly. with and work contract whom we with suppliers is on those focus Nokia’s primary - expecta define that requirements environmental and product Requirements Supplier Nokia meet to required that request Requirements Supplier Nokia supply. they parts and services the components, our suppliers, tions for of the performance monitor and requirements, & safety labor and health environmental, set in turn our suppliers to suppliers its own managing for responsibility take must the supply chain tier of each believe We suppliers. their supply chain. the entire throughout improvements sustainable positive, achieve How far does our responsibility go down the supply chain? the supply go down does responsibility our far How sibility to ensure these are responsibly sourced by our suppliers. by sourced responsibly these are ensure to sibility Page 85

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• issues associated social environmental and influence effectively the GeSI and EICC can members of How • How We continued to look at new ways in which mobile technology can contribute to sustainable development, and in- development, sustainable to contribute can technology mobile in which ways new look at to continued We such as we:offset sustainability, towards the journey to consumers inviting services environmental new troduced in making our user community - engaging We” of the “Power call we is what This Explorer. and Nokia Green It phone’s no-load consumption. your minimising like things simple from starting choices, friendly environmentally We reached several major milestones in 2008: launching new products with improved environmental features, features, environmental improved with products new in 2008: launching milestones major several reached We - pilot in our industry, chargers for rating energy driving a new offering; our product across out will be rolled which in our facilities, consumption the energy in the sales reducing package, a charger phones without ing the sale of our global take-back and expanding in Beijing, Nokia campus the new for the LEED Gold Certification receiving programme. Nokia made good progress in environmental initiatives in 2008 and we were recognised for our work in several in several our work for recognised were in 2008 and we initiatives environmental in Nokia made good progress be an to and continues strong remains and operations products sustainable to Our commitment forums. different environment. economic the challenging despite in our strategy, element important 7. Environmental Report 2008 Report 7. Environmental Our Supplier Diversity initiative encourages the creation, growth, and expansion of small, minority, and women- small, minority, of and expansion growth, the creation, encourages initiative Diversity Our Supplier - and wom minority of ratio the increase continually Our goal is to network. our supplier within businesses owned these groups. our spending with and monitor in our supply chain, businesses en-owned Supplier diversity is highest on the corporate responsibility agenda in the US. We recognize that our spending with our spending with that recognize agenda in the US. We responsibility on the corporate is highest diversity Supplier development. on economic impact a significant have can there suppliers Supplier diversity Supplier For more information visit the RosettaNet site. the RosettaNet visit information more For As part of its supplier cooperation development, Nokia is using the web-based RosettaNet information exchange exchange information RosettaNet the web-based Nokia is using development, cooperation its supplier As part of content. on material information including suppliers, with exchange information in its product solution RosettaNet is that manufacturers and electronics technology information 500 major over of initiative is a voluntary RosettaNet information. of exchange the standardized for solutions developing to committed GeSI and EICC formed the Extractives Workgroup to enhance members’ understanding of social and environmental social and environmental of members’ understanding enhance to Workgroup the Extractives formed and EICC GeSI these improve to or individually collectively act could we how and if determine to and level the mine at conditions understand: to project research an industry commissioned the Workgroup aim, this With conditions. Extractives Page 86

- sustain promote to designed service a free Explorer, Green of version the beta introduced 2008, we In December - the envi and consider choices sustainable make help people to phones to our for services eco developed have We in Nokia devices. downloadable freely are services eco of A variety lives. everyday in their ronment Promoting sustainability through services and software services through sustainability Promoting We continue to improve our packaging solutions. The use of renewable paper-based materials has been increased has been increased materials paper-based renewable The use of solutions. our packaging improve to continue We been have devices all new 2008 the sales of packages August From materials. packaging total of 95% over to - packag of the weight reduced 2008, we the end of 2006 to February From equivalents. earlier smaller than their of tons 100,000 adds up to 60%, which over by devices affordable our most used for and user guides ing materials these all of more, What’s transportation. the need for has also reduced packaging Smaller and lighter paper saved. savings. monetary significant into translated have savings environmental - use 50% renew whose bio-covers device mobile the first Evolve, the Nokia 3110 shipping started we 2008 In early charger, Nokia’s high-efficiency it. manufacture used to fuels fossil of the amount thus reducing able materials, The our devices. of many with in volumes shipping and is now Evolve, launched the Nokia 3110 with the AC-8, was content recycled of the amount doubling materials, 60% recycled contains Evolve the Nokia 3110 for packaging less cardboard. substantially also consumes its smaller size used, and due to typically Materials in Nokia devices and packaging devices in Nokia Materials the use of of (Restriction directive the EU’s RoHS with compliant fully are worldwide devices All Nokia mobile all Nokia’s also phased PVC from out have We equipment). in electrical electronic and substances hazardous certain flame and chlorinated brominated the use of out phasing currently are We and enhancements. devices mobile launched in was Supernova, the Nokia 7100 phase-out, this leading The device Trioxide. and Antimony retardants 2008. November Energy saving in devices saving Energy 80%, and over by our chargers of consumption no-load power the average reduced have decade, we the last Over the no- reducing of our target in reaching making good progress are We chargers. in our best-in-class 95% over 2010. year of the end by the 2006 level 50% from by our chargers used by load power chargers, unplug their people to encouraging devices alerts put into to manufacturer mobile the first Nokia was under the EU’s pilot agreement Based on a voluntary range. our device alerts these across out rolling are and we use a into and took created manufacturers other with (IPP), Nokia together Policy Product on Integrated project and consumption no-load power is based on the charger’s rating 0–5 star This rating. Energy Charger Device Mobile chargers energy-efficient about more consumers informing of the aim with on a label on the product, is shown voluntary of the criteria meet chargers Nokia models. All new energy-efficient more the use of and encouraging as as well Star, Energy Agency’s Protection and the US Environmental Conduct of such as the EU Code agreements the EU IPP rating. of criteria and five-star four- the highest

In 2008, we continued to look for possibilities to reduce the environmental impact of our devices and operations at at and operations our devices impact of the environmental reduce to possibilities look for to continued In 2008, we - proc the manufacturing efficiency, used, energy materials are areas Our focus cycle. life product the of stage each lifestyle. sustainable advocating services mobile new several also introduced We ess and recycling. 2008 in short Kirsi Sormunen, Vice President Sormunen, Vice Kirsi Affairs Nokia Environmental may seem as if one person can’t do much alone, but together the over one billion people using Nokia devices can can devices Nokia people using one billion over the together one personseem but alone, do much can’t as if may difference. real a make Page 87 - We also monitored our suppliers’ site certification to Environmental Management System ISO14001. System Management Environmental to certification site our suppliers’ also monitored We get setting, focusing on four key areas: energy consumption, carbon dioxide (CO2) emissions, water consumption consumption water (CO2) emissions, carbon dioxide consumption, energy areas: key on four focusing setting, get 82% expenditure, hardware our overall of 69% for account together that Of our suppliers generation. and waste in is continuing monitoring This and monitored. in place and waste CO2, water energy, for targets reduction have suppliers. with cooperation our ongoing 2009 as part of From the environmental perspective, we increased the visibility of suppliers’ environmental performance and tar performance environmental suppliers’ of the visibility increased perspective, we the environmental From Suppliers in the supply chain. and social responsibility environmental promote to continued During 2008, we Nokia has a corporate-level ISO 14001 certificate in place for all manufacturing sites. all manufacturing for in place certificate ISO 14001 Nokia has a corporate-level In 2008, Nokia’s facilities consumed 69 GWh of direct energy and 592 GWh of indirect energy. Direct energy refers to to refers energy Direct energy. indirect GWh of and 592 energy direct GWh of 69 consumed In 2008, Nokia’s facilities elec- of the consumption by usage is composed energy indirect while in Nokia’s facilities, gas and oil the usage of and 218,000 direct of tonnes caused 14,700 consumption energy This cooling. and district heating district tricity, usage, energy caused by the CO2-e emissions to In addition gas (CO2-e) emissions. greenhouse indirect of tonnes in expressed HFC-refrigerants caused by potential include the global warming gas emissions greenhouse direct been 46,700 have would emissions the indirect energy, green certified of Nokia’s purchase CO2-e. Without of terms bigger. tonnes Nokia facilities: energy, emissions and environmental certifications and environmental emissions energy, facilities: Nokia In 2008, Nokia continued to participate in financing the collection and treatment of electronic waste in different in different waste electronic of and treatment in financing the collection participate to In 2008, Nokia continued WEEE Union’s European the of Implementation National by set the requirements with in accordance EU countries, to in operation networks collection national now are There Equipment). Electrical and Electronic (Waste directive - initi 2006/66/EC on batteries During 2008, the EU’s directive households. from waste electronic all and treat collect Nokia has during 2008 In addition, portable batteries. for networks collection similar of set-up the national ated information localised recycling of the introduction with level on the country on recycling communication increased pages. on Nokia’s Internet During 2008 Nokia executed voluntary local recycling drives to raise awareness in 30 countries. One of our most our most One of in 30 countries. awareness raise to drives local recycling voluntary During 2008 Nokia executed with initiated was which in China, campaign Box is the Green initiatives recycling co-operative voluntary successful 42 exceeded campaign Box the Green from volumes During 2008, the collection in 2006. and Motorola Mobile China devices. 470,000 approximately equals to which tons, Recycling Nokia devices Nokia Recycling environmental reduced for potential this utilise To be can recycled. device a Nokia mobile and 80% of 65% Between - Aus and in Europe manufacturers equipment other schemes with recycling in collective participate impact, we 85 in approximately and accessories devices used mobile recycling for points collection our own have we tralia; and manufacturers other operators, retailers, with drives awareness engage in local recycling and we countries; - responsi and their recycling of awareness consumer increasing at aim These drives the world. around authorities recyclers qualified with work we Additionally, recycling. responsible for used devices back their bringing for bility devices. obsolete for treatment end-of-life proper ensure to the world around We also launched the Eco Catalogue, later known as the Eco zone, as part of the Nokia Download! offering. This This offering. Download! the Nokia as part of zone, as the Eco known later Catalogue, also launched the Eco We where destination is a mobile zone The Nokia Eco devices. Nokia be 200 million used with already can service interactive to and links wallpapers from content, eco of range a and download view can Nokia devices of owners application mobile first the world’s the we:offset, offering our as part of also introduced In 2008, we applications. travel. air from CO2 emissions offsetting for able travel. The service is a combination of travel guide content and tips about sustainable travel shared by the by shared travel about sustainable and tips content guide travel of is a combination The service travel. able themselves. users

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- ef energy improving For and manufacturing. in operations are efficiency energy improving for areas Our focus in the use less energy which chargers efficient energy developed have we our devices, ficiency in the use phase of alerts in its devices introduce to phone manufacturer mobile Nokia became the first 2007, no-load mode. In May of the alert is included in most Today, is full. the battery once the charger the users about unplugging remind that devices. our new At Nokia, our approach is to continuously improve the environmental sustainability of all our products. On our all our products. of sustainability the environmental improve continuously is to approach Nokia, our At - our environmen out roll to aim we devices, “eco” one-off than introducing rather journey, environmental ongoing the throughout on sustainability focus we our products, When designing range. our product across innovations tal that and services and in the software in packaging, efficiency, use, in energy we in the materials cycle: life product lives. daily in their choices sustainable more make enable people to Products Nokia was listed as one of the companies (3rd out of 73) with best climate risk management approaches in the approaches risk management climate best with 73) of out (3rd the companies as one of listed Nokia was risk climate as regards companies among the best puts it Nokia’s rating ranking. Project Carbon Disclosure new and in measuring and performance change, climate from arising opportunities business seizing management, Leader Carbon Disclosure in one of Nokia a place also earned good This result gas emissions. greenhouse reporting quarterly electronics greener in Greenpeace’s position and one second positions 3 top During 2008 Nokia scored ranking. Nokia achieved the industry leader position (1st out of 23) in the Communication Technology category in the category Technology 23) in the Communication of out (1st position leader the industry Nokia achieved technology) (European STOXX Sustainability Jones and Dow Sustainability Jones Dow the for 2008 annual review financial the tracking global indexes the first are launched in 1999, Indexes, Sustainability Jones The Dow indexes. they approach, a best-in-class Following worldwide. companies sustainability-driven leading the of performance respectively. level regional on a global and industry each from leaders include sustainability of the Power with category Communications Internal Green in the Best competition Awards the Green Nokia won Prix. Grand Awards the Green also won entry The campaign. we During year 2008 our extensive environmental work was recognised in several forums. in several recognised was work environmental 2008 our extensive During year - 39)among technolo of out (1st company as a leading also included and ranked in the FSTE4Good index Nokia was - perform and overall social performance performance, environmental of in the categories companies gy hardware Goldman Sachs. by analysis hardware in a global technology ance External Recognition External companies. the highest-scoring list which Indexes, ship From a social and environmental perspective we have continued to promote compliance against our requirements. our requirements. against compliance promote to continued have perspective we a social and environmental From - and envi safety and health labor, indepth assessments and eight Requirements Nokia Supplier 62 conducted We Nokia assessors and internal by conducted assessments were the indepth of assessments in 2008. Five ronmental Industry (GeSI) and Electronic Initiative the Global eSustainability as part of assessors, thirdparty external by three pilot. audit joint (EICC) industry Coalition Citizenship Regarding EU REACH, or the European Union Regulation on Registration, Evaluation, Authorisation and Restriction and Restriction Authorisation Evaluation, on Registration, Regulation Union European EU REACH, or the Regarding awareness generate to suppliers all our direct with and cooperating surveying been actively have we Chemicals, of in place. actions are necessary that and ensure At December 31, 2008, 91% of our direct suppliers’ sites serving Nokia were ISO14001 certified. These certified sup- certified These certified. ISO14001 were Nokia serving sites suppliers’ direct our of 91% 2008, 31, December At expenditure. purchasing hardware our 98% of least at for account pliers Page 89 Alerting users when their phones are fully charged. fully phones are Alerting users when their fully are phone batteries users when their telling our devices of alerts in most implemented During 2008 we’ve energy. conserve to should unplug the charger they so that charged During 2008 we began rolling out the AC-8 as the default charger for many of our product categories. By shipping By shipping categories. our product of many for charger the AC-8 as the default out began rolling During 2008 we (0.3 W), the no-load consumption tenfold had up to models that the older charger of AC-8 instead with devices a year. bulbs for light saving 125.000 energy power during 2008 only could saved we’ve energy of amount Over the last decade, we have reduced the average no-load power consumption of our chargers by over 80% and over by our chargers of consumption no-load power the average reduced have decade, we the last Over and 2010, 2006 to from the no-load consumption halve is to Our target chargers. our best-in-class for 95% over by the Evolve, the Nokia 3110 with introduced charger The high-efficiency target. this reach to under way well are we mode. W in the no-load 0.03 AC-8, uses just Reducing the no-load energy consumption of all Nokia chargers by introducing new, new, introducing by chargers all Nokia of consumption the no-load energy Reducing models in volumes. charger effective more We are tackling this challenge in two main ways: main challenge in two this tackling are We - a substan add up to can improvements small individual even the world, Nokia phones in use around a billion With be can consumed power the total of thirds two the phone, in general, During the use phase of saving. tial energy the “no-load” mode. this call – we the mains plugged into remains the charger but is full the battery when wasted save would it charged, fully phones are when their chargers unplugged all Nokia users their if that estimate We homes. European average-size 100,000 power to enough energy Energy efficiency Energy Furthermore, our devices can have a positive impact by helping people to make sustainable choices. During 2008, During 2008, choices. sustainable make people to helping impact by a positive have can devices our Furthermore, take, people flights must any the CO2 from offsetting for application the we:offset devices in our introduced we’ve - WWF, and envi from calculator footprint an environmental and content, tips, links environmental for zone the Eco consumption shifting for the opportunity also provide Our devices and ringtones. themed wallpapers ronmentally buying CDs. Devices of files instead music downloading by example for services, digital to products material from equip- separate the need for replace can or video recorder player, music camera, such as navigation, features with and energy, in materials, savings benefits through environmental bring along additional These features ment. need. transport In 2008, Nokia also introduced the Remade concept phone. The idea behind the concept was to see if it was pos- was see it if to was the concept behind phone. The idea concept the Remade introduced In 2008, Nokia also reduce that materials recycled has been using designed Remade new. nothing from made a device create to sible energy-efficient more for and allow landfill, up at ending waste of the amount reduce resources, virgin the need for and its its chassis, form bottles from plastics cans, aluminum upcycled from metals of is made out It production. - tech friendly environmentally more new, are there the phone Inside tyres. old car by provided mats are rubber key on compromising without energy save used on the display and the graphics electronics, printed nologies, such as looking work our ongoing and is part of the future, for ideas new potential explores that is a concept Remade style. discussion and stimulate help inspire to is designed It choices. sustainable more make help people can it to how at be made in the future. might devices mobile on how Our work on materials has resulted in achieving new milestones in restricting the use of substances of concern. In concern. of substances use of the in restricting milestones new in achieving has resulted on materials Our work and trioxide antimony compounds, brominated of free fully are which devices two first our introduced we 2008, introduced we’ve this, Beyond Slide. the Nokia 6260 and Supernova the Nokia 7100 retardants: flame chlorinated Nokia the of shipments started 2008, we of beginning In the advantages. environmental with materials innovative fossil made of plastic traditional of instead sources renewable made from bioplastics using a device Evolve, 3110 fuels. Page 90 The chart below shows the typical composition of a Nokia mobile phone: a Nokia mobile of composition the typical shows The chart below Our main objective is that we know all the substances that go into our products, not just those that raise concerns concerns raise those that just not our products, go into that all the substances know we is that objective Our main when the environment people for and for be safe used must The substances or restricted. thus monitored and are itssuppliers, with in close cooperation that, be the only manufacturer to Nokia is proud way. used in the proper concerns new should any swiftly respond can we means This devices. our mobile for declarations material has full in use today. substances the arise regarding or regulations Materials All new Nokia chargers are specified to meet the criteria of voluntary agreements such as the EU Code of Conduct Conduct of such as the EU Code agreements voluntary of the criteria meet specified to are Nokia chargers All new EU of criteria and five-star four- highest as the as well Star, Energy Agency’s Protection and the US Environmental IPP. We have also contributed to the European Union’s Integrated Product Policy (IPP) project, leading a pilot study ap- study a pilot leading (IPP) project, Policy Product Integrated Union’s the European to also contributed have We commitment in a voluntary resulted this 2008, November phones. In mobile IPP to of approach cycle plying the life efficient energy more the use of and encourage consumers guide to In order manufacturers. mobile the leading by Energy Charger Device the Mobile introduced manufacturers mobile other with Nokia in collaboration chargers, label on a on the and is shown consumption no-load power is based on the charger’s rating 0–5 star This Rating. 2008, November Since chargers. efficient energy the most for awarded being 5 stars a maximum of with product, in will be visible rating sales. The star of and in points on nokia.com rating about this awareness spread have we sales packs. the charger To reduce the power consumption of the mobile device itself, Nokia has several energy saving settings in place. place. in settings saving energy has several Nokia itself, device mobile the of consumption power the reduce To the adjusting by energy saves It year. last introduced we which feature, Save Power in a new combined are These sup- the and with Save the Power manually activating both by and time out and contrast intensity, lights display S60 devices. in new been has implemented feature 2008 this During in the device. sensor light ambient port of Page 91 - on our web available 2009 and is publicly in January released was version The latest annually. The NSL is updated the NSL. to updates on date up to our suppliers keep we In addition, site In 2008 we published a plan to phase out chlorinated and brominated compounds and antimony trioxide in our trioxide and antimony compounds and brominated chlorinated phase out published a plan to In 2008 we years. in the coming devices new The Nokia Substance List (NSL), first released in 2001, shows the timeline of when a particular substance is to be is to when a particular substance of the timeline shows in 2001, released (NSL), first List The Nokia Substance the with reduction for or targeted Nokia has banned, restricted, that substances phased The NSL identifies out. and in Force sections, Restriction two is divided into The list our products. them from removing eventually of aim and solutions materials alternative in investigating our suppliers with together work We Substances. Monitored will we In addition, line. product our entire from substances or monitored restricted eliminate will help us fully that phase-outs as needed. substance on individual updates interim give Nokia Substance List Substance Nokia We apply the same standards all over the world, which means all our products globally comply with requirements requirements with globally comply all our products means which the world, all over apply the same standards We Directive. (RoHS) Substances Hazardous on Certain on Restrictions legislation Union’s such as the European Our approach to substances is based on the precautionary principle. This means we will not wait for full scientific scientific full for wait will not we means principle. This is based on the precautionary substances to Our approach damage to or irreversible severe of about the possibility concern for grounds reasonable have we where certainty and suitable for substances of the substitution drive will voluntarily we In those cases or the environment. health viable alternatives. technically Substances of concern of Substances During 2008 we ensured that Nokia’s European suppliers, and those importing into the EU, understand and are and are the EU, understand and those importing suppliers, into Nokia’s European that ensured During 2008 we about Nokia’s specific information with our suppliers provide We the REACH requirements. to respond to ready our suppliers from information also gathering are We substances. them register help to materials their uses of the fulfilling to commitment their ensure and to materials of impacts on the availability potential any identify to all for knowledge substance full having of our practice by has been made easier process This REACH requirements. our products. Several countries are introducing measures similar to the European Union legislation on the Restriction on Certain on Certain the Restriction on legislation Union the European to similar measures introducing are countries Several - world RoHS with comply products in 2006. All our terminal became effective which (RoHS), Substances Hazardous wide. (REACH) Chemicals of and Restriction Authorisation Evaluation, on Registration, Regulation Union The European It dangerous. most those considered replace and to chemicals, thousands of of tens and register evaluate to aims place took substances new of and the registration substances of in phases. The pre-registration will be introduced concern. high very of substances of List” a “Candidate of is the publication step during 2008. The next External requirements External We are actively studying the possibility of using recycled materials in specific parts of our devices. We have even even have We our devices. in specific parts of materials recycled using of the possibility studying actively are We the avoiding materials, recycled from beentirely made could that a device creating of the possibility into looked device concept the Remade created team Our design landfill. from waste and diverting materials virgin use of launched in was The concept tires. and car bottles, plastic cans, metal example, for from, materials recycled which be made in the future. might devices mobile on how thinking further and stimulate inspire 2008 to early We continually review the potential of new materials to reduce the environmental impact of our products. In 2008 our products. impact of the environmental reduce to materials new of the potential review continually We raw 50% bio-based contain that covers plastic has that a device Evolve, Nokia 3110 the of shipments started we material. Innovative materials Innovative Page 92

Eco catalogue, later known as Eco zone was launched as part of Nokia Download! in October, 2007. It is a mobile is a mobile It 2007. in October, Nokia Download! launched as part of was zone as Eco known later catalogue, Eco - wall from varying content eco of a range and download view to devices Nokia of owners enables that destination Eco zone Eco We are co-operating with Climate care, who invests the funds. The payments will help fund a balanced portfolio of of portfolio a balanced will help fund The payments the funds. who invests care, Climate with co-operating are We efficiency. and energy energy on renewable focus that the world around projects Gold standard By detecting your location, we:offset knows automatically when a flight has been taken and suggest offsetting offsetting and suggest has been taken when a flight automatically knows we:offset location, your By detecting device. the mobile from be can made directly The payment the CO2 emissions. We:offset ap- The free flights. for tool offsetting CO2 emission mobile first - world’s the we:offset introduced In April 2008 we languages. in 46 is available plication In addition to user generated content, strong content partners, WWF and Lonely Planet were chosen to enrich serv- enrich chosen to were Planet partners, WWF and Lonely content strong content, user generated to In addition countries 30 different WWF covering tips from and eco information has environmental The service experience. ice select the helps to The service worldwide. 3000 locations almost for Planet Lonely from information travel plus eco and CO2 destination, time to cost, transport, on mode of destinationbased your to get to way sustainable most as as well locations 10 of available currently guides, city green provides service cities, new explore To emissions. news. travel green Through Green Explorer people can share information, give guidance and communicate to their peers their about eco- to and communicate guidance give information, people share can Explorer Green Through In addition, experience. travel and meaningful enhanced a more for destinations as rank as well traveling friendly interest. of and points destinations visualise include images to map features Green Explorer is a community based travel service with high quality partner content. The service includes a web a web includes The service partner content. quality high with service based travel is a community Explorer Green way in a sustainable the world of corners green explore to all help travelers which and a widget site a mobile site, devices. mobile their from directly In December 2008, we introduced a beta version of Green Explorer, a free service designed to promote sustainable sustainable promote to designed service a free Explorer, Green of version a beta introduced 2008, we In December and WWF and tips about sus- Planet Lonely from information guide travel of is a combination The service travel. the users themselves. by shared travel tainable Green Explorer Green

We have developed eco services for our phones to help people to make sustainable choices and consider the and consider choices sustainable make help people to our phones to for services eco developed have We These devices. in Nokia downloadable is freely services eco free of A collection lives. everyday in their environment people, So like-minded of a community join them allow the environment, for bit do their help people to services the world. people around of millions reached have services Nokia’s eco far, Services We continue to improve our packaging solutions. The use of renewable paper-based materials has been increased been has increased materials paper-based renewable of The use solutions. packaging our improve to continue We been have devices all new the sales 2008 of packages August From materials. packaging total of 95% over to - packag of the weight reduced we 2008, end of the 2006 to February From equivalents. earlier their smaller than of tons 100,000 up to adds 60%, which over by devices affordable our most used for user guides and ing materials 12.000 trucks omitting by transportation the need for has also reduced packaging and lighter Smaller paper saved. savings. euro million 474 has generated this more, What’s the roads. from Packaging Page 93

The graph below shows how the material flow in manufacturing mobile phones is managed through the whole phones is managed through mobile in manufacturing flow the material how shows below The graph recycling. phone for your off drop when you the moment to design product from cycle, life Nokia is working hard to ensure that production scrap and invalid components, as well as the used mobile devices devices as the used mobile as well components, and invalid scrap production that ensure to hard Nokia is working In addition, a minimum. to all waste reduce Our goal is to all recycled. are our employees, of and old IT equipment suppliers. our component for requirements recycling have we Nokia’s aim is the vast return of majority of the materials used in our products back into circulation, in accordance in accordance circulation, back into used in our products the materials of majority of return is the vast Nokia’s aim that chemicals of and the amount consumption the energy minimise to helps This thinking. cradle-to-cradle with - in recy practices driving best and by in the design choices By making conscious be used in manufacturing. would impact. our environmental reduce can we cling, The life cycle approach cycle The life

Take back and recycling are focus areas in Nokia’s environmental work. They cover three different aspects in our ac- different three cover They work. environmental in Nokia’s areas focus are back and recycling Take and recycling, for products designing and facilities, usedoperations in Nokia’s the materials of the recycling tivities: impact people’s and recycling of awareness increase is to aim The products. obsolete of back and recycling the take lives. useful their the end of at recycling for returned phones are that sure make to behavior - bil three words, – in other today phone owners all mobile If difference. a big add up to actions can Small individual and reduce materials raw of tonnes 240,000 save could we back one unused device, peoplelion globally – brought one, just not us have of most And the road. off cars 4 million as taking the same effect to gas emissions greenhouse in our drawers. unused phones lying around several but also need we responsibilities our own out carry us to for In order responsibility. Nokia supports producer individual back obsolete bringing to commitment and their retailers, and consumers like chain, in the value others the help of environmentally where a situation to leads eventually co-operation This recycling. responsible for devices mobile bring further they commonplace become these practices When recycling. enables easier design product optimised and the environment. producers, consumers, benefits for Take-back and recycling Take-back Eco content gives help and inspiration in leading a more sustainable lifestyle. Eco zone is an example of content content of is an example zone Eco lifestyle. sustainable a more in leading help and inspiration gives content Eco way change and supporting a greener environmental in inspiring devices mobile of the importance of illustrating living. of - organi about environmental chosen information well have you’ll device, on Nokia mobile zone Eco to access With we that support organisations we Nokia, At fingertips. your at and movements applications sations, communities, influence changing world their mobilise help to cases, and, in many in believe papers and applications to links. to papers applications and Page 94 The CO2 emissions at end-of-life can be minimised by optimising transport in both inbound and outbound logis- in both transport optimising by be can minimised end-of-life at The CO2 emissions On the average, the downstream transport accounts for 30% of the CO2 emissions of recycling, pre-treatment for for pre-treatment recycling, of the CO2 emissions 30% of for accounts transport the downstream On the average, phase (end user activities, When the collection 55%. for recycler to point the consolidation from 15% and transport the end-of- of the CO2 emissions is included, dominates it point) the recycling the phone to i.e. the user bringing modest is based on a rather result This and logistics. operations the recycling less than 3% to phase, leaving life is This be higher. may the figures – in reality, back point the take 5 km to users drive 50% of where assumption should be points take-back to used and bringing products consumers, be close to need locations to take-back why made easy. The refinement of recycled materials uses up to 85% less energy than the processing of a corresponding amount amount a corresponding of than the processing less energy 85% uses up to materials recycled of The refinement materials of the recycling that be can estimated phases, it manufacturing avoided of As a result materials. virgin of 20 %. phase by in the manufacturing CO2 emissions reduces A study by Nokia has shown that the energy consumption and the resulting CO2 emissions in the last phase of the phase of in the last CO2 emissions and the resulting consumption energy the that Nokia has shown by A study 100 of recycling WEEE-standard from CO2 emissions of amount The average low. relatively are cycle life product’s US household the average that the US EPA calculates In comparison, tonnes. is 20 metric waste electronic of tonnes year. every emissions CO2 equivalent of 7.5 tonnes produces The environmental impacts of recycling impacts of The environmental Efficient recycling starts by getting the products back and consolidating, sorting, and pre-treating them. We put put them. We sorting, and pre-treating back and consolidating, products the getting by starts recycling Efficient environmental and the highest efficiency ensure selection supplier to and recycling in take-back effort of a lot who worldwide vendors recycling of a network have We standards. and safety health relevant following benefit, globally. facilities 80 recycling close to of consists network The our standards. with in accordance operate The recycling process The recycling is no when the phone recycled be phone can safely your been used for have that the materials that is important It - our prod of the recycling of care take to companies party recycling third choose eco-efficient longer needed. We can practices Best life. a second and given be phone can recycled in a Nokia mobile the materials of ucts. 65-80% marked clearly our phones are parts of the cover help recycling To partly as energy. the materials, of 100% recover as recyclable. Page 95 The following graph shows the age distribution of products collected for recycling.. Our research shows that 40% 40% that shows Our research recycling.. for collected products of the age distribution shows graph The following 90%) of (over them. The majority or selling donating by user either second to handed being over are products of Extending the product life-cycle the product Extending Nokia’s waste. and reduce the product of the lifetime extend can network and our repair the product of The design in time. obsolete becomes product every Evidently countries. a hundred close to covers network service repair time) and longer talk features new example, (for technology of development the fast are this for reasons Common The the user. for no longer interesting the product make and looks) that size example, changes (for and fashion repair. beyond broken also get phone can Nokia offers free take-back in our service centres in 85 countries, with all of our close to 5000 service points. Nokia Nokia points. 5000 service our close to all of with countries, in 85 centres in our service take-back free Nokia offers and Brazil Mexico Hong Kong, USA, China, UK, Russia, in Finland, stores in our Flagship products also obsolete collects Nokia also partici- worldwide. in Nokia offices also collected are products Obsolete in India. stores and in all concept the MobileMuster countries, in the EU-27 organisations the producer schemes including collection in collective pates consumer (USA). In these programmes California of in the state Network and the Green in Australia, programme and all phone brands by is organised or the collection (EU-27), products electronic all kind of return either may on phones (Australia). focuses Our responsibility is to make the return of obsolete products as easy as possible and to make sure a used device is a used device sure make and to as possible as easy products obsolete of the return make is to Our responsibility principle either Responsibility Producer Extended the countries In many its life. the end of at responsibly treated national when building discussed in local initiatives present or is at legislation the waste influenced has already cause. products their the waste of responsibility take to will have producers that means It legislation. Take-back The survey revealed that one of the main reasons why so few people recycle their mobile phones is because they is because phones they mobile their people recycle so few why reasons the main one of that revealed The survey - materi and its precious is recyclable Nokia device any 80% of up to In fact, is possible. it that don’t know simply saxophones. even or fillings park benches, dental kettles, such as kitchen products new make to beals can reused at in India lowest awareness with this, like be recycled phones could now didn’t surveyed those of half Globally, and Sweden. 80% and 66% in Finland the UK at in the highest 29%, and at and Indonesia 17% Globally, 74% of consumers said they don’t even think about the possibility of recycling their phones, even though phones, even their recycling of possibility about the think even don’t said they consumers of 74% Globally, - recy consider people who do not of The share the environment. to a difference makes recycling that thought 72% and 84% in India, in Indonesia, 88% countries: different many across consistent was phones unwanted their cling Finland. and Germany Sweden, in Brazil, 78% Yet very few old phones, 4%, are being thrown into landfill, Instead the majority, 44%, are simply being kept at at kept being simply 44%, are the majority, Instead landfill, into thrown being old phones, 4%, are few very Yet have the respondents 25% of ways: in different life phones another their people used. give Many homes and never particu- is common Re-selling used devices. their re-sold have and 16% or family, friends old phone to passed their markets. larly in emerging The average mobile phone user has owned five phones. According to the survey, only 3% of people recycle their their people recycle of only 3% the survey, to phones. According five has owned phone user mobile The average a phone and about recycling think don’t even they that stated respondents four of out phones. Three old mobile the possibility. of aware even not were a half nearly Global consumer survey on recycling survey consumer Global - to and behaviors attitudes about consumers’ more learn 2008 to in survey consumer a global Nokia conducted increase to its efforts and for programs its take-back develop to also needs Nokia information this recycling. wards Germany, Finland, including 6,500 people with in 13 countries, based on interviews was The survey rates. recycling and Brazil. Indonesia China, India, USA, Nigeria, Emirates, Arab UK, United Sweden, Russia, Italy, tics. This effort should not sacrifice the use of state-of-the-art recycling to keep the environmental impact of these these of impact environmental the keep to recycling state-of-the-art use of the sacrifice not should effort tics. This control. in processes Page 96 - - Germany: general of collection for infrastructure existing is based on the already network collection The German e-waste - con dedicated have sites The collection municipalities. is managed by network the households. This from waste the by all producers then divided between are The costs waste. all electronic return households can where tainers Collection systems in Europe systems Collection the sales of from resulting manage the waste to EU member state in each programs in national Nokia participates mem- in most waste and electronics batteries materials, packaging handling for initiatives are There our products. and/or used waste of all support the collection they but set-up, to regard with vary can These systems ber states. illustrate They and Spain. Germany from on such systems examples are household users. Below from products (WEEE directive based on the same EU directive are though they be can even solutions the national different how Equipment). Electrical and Electronic Waste on 2002/96/EC, Training staff on recycling staff Training and to on recycling points the service at the staff re-train to in 2008 was programmes our environmental One of Based on our boxes. and collection stickers posters, placing out by service the take-back of the visibility increase was material This recycling. people from keep that obstacles major to solutions also found we study consumer - infra the recycling strengthened In 2008 Nokia has further the training for solution an e-learning prepare used to where China, and in locations, recycling 1300 new over with in India example for countries, in different structure introduced. were points take-back 150 new E-waste in Africa E-waste IIIEE (The Inter from a thesis commissioned is a challenge. In 2008, Nokia in Africa waste electronic Managing The mobile phone was selected as the scope of the IIIEE study due to its global presence and its growing use in and its growing its global presence due to the IIIEE study of as the scope selected phone was The mobile policies and regulations management waste develop is a need to there in Kenya that confirms The research Kenya. - con of areas also identifies principles. It Responsibility) Producer EPR (Extended by and guided structured are that gener e-waste of and quantities the flows of the identification with deals area The first research. further for cern national Institute of Industrial Environmental Economics) in Lund, Sweden, which explores the management of of the management explores which Sweden, in Lund, Economics) Environmental Industrial of Institute national used electrical and electronic amounts of imports large Kenya in Kenya. (e-waste) waste electrical and electronic these from waste over concern is a growing There EEE. of donations generous (EEE), and also receives equipment the de- to countries the developed from e-waste of movement trans-boundary increased as from as well products the environmentally govern could that in place nor regulations infrastructure neither are There countries. veloping e-waste. of sound management the adoption looks into area research The second the country. in to imported and the e-waste in the country ated and actors players on the various have would it impact and what legislations national into EPR of and integration scene. in the e-waste Nokia participates in many projects to improve the performance in all steps of the recycling chain. One example One example chain. the recycling of steps in all the performance improve to projects in many Nokia participates environmentally for guidelines global (MPPI), where Initiative Partnership Phone Mobile is the BaselConvention - trans refurbishment, collection, design, covering been drafted, have phones mobile obsolete of sound handling an problem), (Solving the e-waste initiative the StEP a member also of are We and recycling. boundary movement the UN University. led by cooperation industry-academia Co-operation and projects in take-back in 2008 in take-back and projects Co-operation environmental with work regularly and we 1990s late the since campaigns been take-back running have We of awareness consumer increase such as WWF and Plan to organizations or non-governmental organizations improve to in our industry companies other with also work We the world. around regions in different recycling standards. recycling recycled products are older than 5 years In a recent Nokia study concerning Europe, only 0.5% of collected obsolete obsolete collected of only 0.5% Europe, concerning study Nokia In a recent than 5 years older are products recycled the phone’s to compared when high too being costs the repair repair, for be suitable to determined were products value. Page 97 - Nokia organised a recycling awareness campaign in South Africa during November and December 2008, collecting 2008, collecting December and November during Africa in South campaign awareness a recycling Nokia organised - sta radio spots on five included promotional The campaign and outlets. centres in the service products obsolete 150 old During the campaign, Nokia phones as prizes. with and competitions discussion, tions, a Media Roundtable - 2008. Recy in February in Kenya place took Africa in Sub-Saharan campaign and recycling take-back The first-ever collected. were phones 100 Altogether Centres. in authorised Care placed were boxes cling Kenya and South Africa: the first recycling campaigns recycling the first Africa: and South Kenya We have also learned that putting a return envelope in the sales box is not the most effective way to get people to people get to to way effective the most is not in the sales box envelope a return putting that also learned have We pages. The USA labels in our Internet return postage-paid downloadable offer we old phones, Now their recycle phones in 2008. mobile 19,340 collect helped us to in Nokia.com program Mailback North America: the power in communities the power North America: phones obsolete bring their people to address to opportunities great are and Earth Day Day Recycles The America local recycling organise to communities with together is working Nokia recycling. to electrical waste and other dates. on these events the of the release marked event 2008. This in fall on Earth Day event a recycling organised Nokia’s San Diego office We San Diego Community. the greater to offering recycling a free and gave the US market into initiative we:recycle 14 collected Day Recycles during the America Events during the Earth Day. scrap electronic of kg 9,979 over collected recycling. for electronics of tonnes Examples of the awareness drives from 2008 from drives the awareness Examples of - cam collection country-wide from ranging drives awareness recycling different 45 organised During 2008, we in industrial Nokia’s booth at as collection as well and universities, operators telecom with co-operation to paigns people showing that recycling, of awareness raise drives Recycling meeting. annual in our general – even fairs phones. obsolete of disposing for sound option is an environmentally there In 2008, we started to increase the visibility of the recycling collection points by placing a recycling icon in the Nokia icon placing a recycling by points collection the recycling of the visibility increase to started In 2008, we was locator Nokia store The enhanced in a specific store. available find the services helps to icon This locator. store - informa also added recycling have We Australia. and Ireland Portugal, Turkey, Russia, China, Africa, in South piloted sites. and the Nokia.mobi the Nokia.com on both tion and instructions Spain: in plan called Tragamovil collection phones mobile up a set manufacturers phone mobile Nokia and the major all member mandated that the WEEE directive of force into the entry before well was This as in 2001. as early Spain during the developed plan has This 2005. August by waste all electronic for up household collection set to states - and telecom phones, accessories all mobile than 90% of more cover now member companies and the 24 years, service in stores, points 1,000 collection than more are There in Spain. on the market put equipment munications the helps in locating logo, which has its plan own The Tragamovil etc. universities sites, local and municipal centres, and drives. campaigns in awareness and the branding places recycling in 2008 drives – Take-back Awareness Building Nokia is collection. to the products return to users in getting important is very awareness consumer Building returned the of most worldwide, services take-back offer we Although ways. globally in many driving awareness commercial or other national through recycling for returned or are resale for retailers various phones go through obsolete return to possibilities people many channels offers these different of schemes. The combination collection end up in landfill. to devices any is no need for and there collection, to products ket volume share, we then get a notification from the register to collect a container from collection sites. We have a have We sites. collection from container a collect to the register from a notification get then we share, volume ket and the register. us to back and reports recycling the actual of care takes that a recycler with contract national register (the EAR) to which Nokia reports every month the amount (in kilograms) of electronic products products electronic of (in kilograms) the amount month every Nokia reports which EAR) to (the register national mar total our Based of defined. calculations on category product each within market the German to bring we that Page 98 Thailand: elephants in danger elephants Thailand: 2008 to November elephants from of and conservation WWF on the protection with collaborated Nokia Thailand The recycling. for phone returned each for program conservation this to 50 baht 2009. Nokia will donate February the co-existence promote and to elephants in Thailand of situation on the fragile awareness raise to aims campaign for alternatives and providing communities for agriculture sustainable people also promotes and elephants. It of poaching. The Intergrated Nokia Kiosks (INK) concept was awarded with the Green Mobile Award in the GSMA (Global System in the GSMA (Global System Award Mobile the Green with awarded was (INK) concept Nokia Kiosks The Intergrated and care recycling combine These Kiosks in Macau. Awards Association) Mobile Asian Communications Mobile for They in the Klang Valley. locations in four found are The Kiosks one roof. under downloads and music services old phones for leave and to service in phones for drop to customers for facility automated a convenient, provide Initiative. under the WWF NEWtrees planted a tree away Nokia will give phone returned, every For recycling. 2008, about 1,400 name. On December in their a tree will receive effort recycling in this who participate Consumers the INKs. through phones had been recycled Malaysia: take-back kiosks take-back Malaysia: More information here (in French): http://www.nokia.fr/pointservice (in French): here information More In September 2008, Nokia France started a six-month take-back campaign with WWF France, called the Loire called the Loire WWF France, with campaign take-back a six-month started 2008, Nokia France In September - re each For Site. Heritage World is a UNESCO valley and the Loire in France, wild river is the biggest The Loire project. - or conserv rich mudflats 5 m² of helps restoring Each such donation the project. to given are turned phone, 5 euros been collected. have 2008, 1,600 devices December By 22nd of the river. on the edge of alluvial forest ing 15 m² of France: the Loire project the Loire France: Sweden: Children in a Changing Climate campaign Climate in a Changing Children Sweden: in Plan Sweden with together Climate in a Changing Children for funds raising a campaign ran Nokia Sweden The project. this for phones recycle to committed were companies than 50 big and more stores 2008. 650 January will be collected Money program. Climate in Changing the Children phone to returned per each 3 euros gave project change. climate of as a result problems for who suffer help children to used in projects www.mobilkomposten.se. (in Swedish) here information More A similar Save the Baltic Sea - campaign was organised in Latvia with Tele2 between June and September 2008. For 2008. For June and September between Tele2 with in Latvia organised was - campaign the Baltic Sea Save A similar also Customers WWF. to per device) 5 euros of (a total 2.5 euros paid Tele2 Nokia and both device, returned each devices. 1,700 collect helpedNokia to campaign This returned. phone each phone for on a new a discount got Finland and Latvia: save the Baltic Sea save and Latvia: Finland With the Baltic and region. in Finland areas focus the local environmental is one of The Baltic Sea of The protection away April-July 2008. Nokia gave WWF during with together campaign a recycling purpose, organised Nokia this Nokia envelope sent each For recycling. phones for old send theirs could consumers where envelopes pre-paid participated chains 13 retail activated; were Retailers campaign. WWF’s Baltic Sea to 2 euros of a donation gave campaign. during this recycled phones were phone sales). cell 13,730 cell of 80% (representing In 2008 Nokia has collected 74,483 pieces of e-waste in Chile, totalling 12,799 kilograms, 8,060 pieces in Mexico, and in Mexico, pieces 8,060 kilograms, 12,799 totalling in Chile, e-waste of pieces 74,483 collected In 2008 Nokia has kg. 3,761 totalling in Peru, pieces 51,329 Nokia and the telecom operator Movistar have a joint recycling campaign in Movistar’s retailer shops in Chile, Chile, shops in retailer in Movistar’s campaign recycling a joint have Movistar operator the telecom Nokia and as devices their recycle can People on-going. still in 2008 and is started venture recycling joint This and Peru. Mexico launched the national in were Campaigns stores. in Movistar boxes in special recycling electrical waste as other well awareness. environmental raise TV to Chile, Mexico and Peru; Movistar joint campaigns joint Movistar Peru; and Mexico Chile, mobile phones were brought to recycling in Cape Town, Pretoria and Durban. Pretoria in Cape Town, recycling to brought were phones mobile Page 99 We don’t talk anymore – Get over your old phone your over – Get anymore don’t talk We needs what saving – backup together Spend the night it – recycle old phone free your Set

2. 3. 1. Despite energy savings done, our total energy consumption has increased over the years due to our increased our increased due to the years over has increased consumption energy done, our total savings energy Despite always not but year, to year from been increasing have employees and number of volumes phone Both business. green in 2008). With (reduced years has been over changing per area energy due which space, needing additional 2006. electricity usage since brown decrease been able to have we purchases energy

In 2008 we had more than 400 facilities around the world, including 10 production sites. Energy consumption at at consumption Energy sites. production 10 including the world, around facilities than 400 had more In 2008 we metres, square 1,437,000 of surface a total with These locations, area. focus environmental is the main these sites - emis carbon dioxide of tonnes 231,000 for responsible in 2008 and were energy of GWh 661 consumed collectively consumption. energy from sions Operations - recy for obstacles the main overcome to a concept up with came we on recycling, study Based our consumer on are: The 3 steps campaign. used as a digital was it and recycle” to is called “3 steps concept This cling. Digital campaigning; 3 steps to recycle to steps 3 campaigning; Digital China’s Greenbox program was expanded during 2008 with 150 new collection locations. The current coverage in coverage current The locations. collection 150 new with 2008 during expanded was program Greenbox China’s - col two also organised 2008. We during waste electronics of tons 42,26 recycled and we locations is 650 China and China, of University and the Communication University the Tshinghua phones at obsolete for lection events such companies from collected were phones obsolete where Park Industrial Xingwang to collection the expanded Sanyo. and Elcoteq, as RFDM, China: the Greenbox program the Greenbox China: Page 100 In 2007 we created a global property strategy linked to the LEED (Leadership in Energy and Environmental Design) Design) and Environmental in Energy (Leadership the LEED to linked strategy a global property created we In 2007 to aim We sustainability. aspects environmental of several covers System Rating Building The LEED Green strategy. - environ of the same level and will consider own we which buildings all the new for a LEED certification achieve time the first for a LEED Gold certification achieved In spring 2008 we renovations. major for performance mental China. in Beijing, and R&D building office our new for Beginning in 2003, we have carried out new energy-saving projects in our offices and sites each year. The resulting The resulting year. each and sites in our offices projects energy-saving new carried out have we in 2003, Beginning consumption. 2005 MWh) of 3.5 % (27,000 approximately and 2006 were 2003 between savings energy cumulative in 2006. In 2008 we the consumption to compared 2012, to 2007 from 6% savings find a further is to Our target the achieving of on the way well are we level which by our facilities, in savings 7,800 MWh new around achieved to compared systems maintenance building in our technical savings energy new 6% of creating of target 2012 year - con energy the but 2007, year to compared somewhat increased consumption energy 2006. In 2008, our total decreased. meter per square sumption Our industry is not a major energy user – telecommunications accounts for less than 1% of the CO2 emissions in the the CO2 emissions less than 1% of for accounts user – telecommunications energy a major is not Our industry the improving are We can. as we use as broadly energy address must we leader be an environmental to but world, energy. renewable the use of increasing by the impact on climate and reducing our operations of efficiency energy of efficiency the energy as improving as well travel reduce to practices workplace includes changing Our strategy travel. air for program also carbon offset have We our buildings. Energy efficiency Energy Facility greenhouse gas emissions are caused by the energy consumption in our buildings (offices and factories) factories) and (offices in our buildings consumption the energy caused by are gas emissions greenhouse Facility for contributor is the main As electricity consumption systems. used in cooling refrigerants part by minor and from a key plays electricity generation of source usage, the energy energy of amount to in addition our CO2 emissions, 2008. in been reduced have device per mobile The CO2e emissions energy). vs. renewable (fossil-based role Page 101 - Our global target for renewable electricity is to start focusing renewable energy purchases into countries where where countries into purchases energy renewable focusing start electricity is to renewable for Our global target our In practice, high. also are production energy of factors the emission and where is high consumption our energy pur energy the renewable Through in the market. electricity is available renewable depend on where decisions Renewable energy Renewable In 2008, we continued our factory energy audit project, initiated in 2007, in four of our factories. Based on the our factories. of in four in 2007, initiated project, audit energy our factory continued In 2008, we Dong- Chennai, the Komarom, for plans will be saving created energy 2009 detailed of half during the first audits, energy setting for solution During 2009, a metering 10%. of level saving a target with factories, guan and Beijing Other factories these factories. for also be will savings implemented energy the verifying and for targets efficiency new of the level maintain is to target The overall 2010. of half 2009 and the first of half during the second will follow 1%. at savings annual energy use. our energy of details full 2008 page for data See the Key Factory energy audits energy Factory - guide reporting changes in the UK government’s recent due to electricity in the UK, but green also purchased We purchase. that from the CO2 reduction claim not can we lines, Altogether, the 132.5 MWh of renewable energy reduced our CO2 emissions by 46,700 tonnes. That is equivalent to to is equivalent That tonnes. 46,700 by our CO2 emissions reduced energy renewable the 132.5 MWh of Altogether, globe. the times round than 6,600 km) driving more 7,5 l/100 (consuming car a petrol-driven from the emissions In 2008 we covered 25% of our electricity with renewables by buying renewable electricity certificates in Finland in Finland electricity certificates buying renewable by renewables our electricity with 25% of covered In 2008 we 30,000 wind RECs in the USA, Nokia of its purchase wind). With (Green-e and Americas Origin) of (RES-E Guarantee and was investments, energy renewable honours voluntary that Partnership Power the US EPA’s Green joined the programme’s for eligible action. Though not progressive Club for Leadership included in the organization’s the company ranked have would in the USA, Nokia’s purchase headquartered companies 500 challenge for Fortune use. energy renewable for US companies of 25th on the list chases and the energy efficiency measures, we aim to reduce our CO2 emissions by a minimum of 10% in 2009 and 10% of a minimum by our CO2 emissions reduce to aim we measures, efficiency chases and the energy the 2006 levels. to compared in 2010, 18% of a minimum by These initiatives are carried out in collaboration with our facilities service providers using various incentive models, incentive various using providers service our facilities with in collaboration carried out are These initiatives - the techni model gives This our facilities. in use in some of is already sharing” model, which a “Benefit example for saving. cost resulting any because shares used it in our buildings the energy reduce to an incentive collaborator cal For example, in 2008 we improved the energy efficiency in our Manaus factory in Brazil by lighting adjustments adjustments lighting by in Brazil in our Manaus factory efficiency the energy improved we in 2008 example, For time lighting sensors, adjusted presence installed we the building: escape from from air cooled preventing and by as allowed doors as well and automatic curtains air installed system, management building through controlling around These actions mean cooling. need for a decreased to leading in warehouse, settings temperature increased as low- in 2007 project audit energy a factory as part of identified and were savings annual energy 800 MWh of times and payback reasonable with savings additional for has potential still Manaus factory The cases. investment actions management system conditioning air and further door improvements on front example for investments, compressor are example Another double the annual savings. least 2009 – these will at in early place taken have mean which site, in our Chennai optimisations lighting office and improvements efficiency chiller modifications, annually. savings MWh of 115 around We have continued energy improvements in our facilities by optimising technical systems both in factories and and in factories both systems technical optimising by in our facilities improvements energy continued have We by also but and ventilation, temperature lighting, to adjustments by achieved are savings Typically buildings. office hardware. server and optimising renewing Energy consumption Energy Page 102 ing and flushing operations and by applying water saving fittings to toilets and bathrooms toilets to fittings saving applying water and by operations ing and flushing and cooling system recovery energy air-to-air of implementation and through insulation, for north faces system cooling free indirect tower the BDA campus of 500 miles within as manufactured, as well or recovered, ed, harvested • and west east, on the a double-skin facade e.g. constructing by consumption in energy savings overall 20% • landfill from diverted was waste • construction of 78% i.e. extract sourced, regionally were and 27% materials raw recycled made of used were materials of 12% • daylight natural benefits from the area and 77% of view has outside area the working of 98% • Cars” & Green “Car Pools for • is reserved parking space of 10% commuting employee for • available are lines bus campus 49 cleans landscaping, for wastewater treated centralised e.g. using use by in water reduction overall A 37% Nokia’s logistic network is very extensive. We have focused efforts on developing our methodology and capability our methodology and capability on developing efforts focused have We extensive. very is network Nokia’s logistic Successful pilots have been conducted in using alternative transportation instead of using air cargo and some cargo air using of instead transportation alternative in using been conducted have pilots Successful transport air replace will transport rail and even road Sea, freight. sea to been shifted has already volume transport optimization, network in logistics account CO2 into take to a capability also have We in the future. and more more - ini green implement to providers service logistic closely with work We service. and customer costs to in addition these innovations take can We industry. the logistics from and initiatives ideas all green appreciate and we tiatives sectors. industry across together working Nokia or by within either further Since 2006 we have been reducing the size of packaging which has enabled us to take at least 12,000 trucks off the 12,000 trucks off least at take has enabled us to which packaging of the size been reducing have 2006 we Since piloted. being are solutions new and ongoing are materials on transport projects Development roads. Nokia is in a process of setting CO2 reduction targets for logistics providers resulting in reductions made by 2012. 2012. made by in reductions resulting providers logistics for targets CO2 reduction setting of Nokia is in a process planning, optimization, network efficiency, in sales transport efficiency packages, to relate so far The actions taken to going are We materials. packaging and sales methods and transport transport alternative and usage of research in the future. actively these areas develop In Nokia, we take responsibility for our environmental impacts and apply life cycle thinking as the framework of of as the framework thinking cycle impacts and apply life our environmental for responsibility take In Nokia, we of the transport our logistics,including impact from the environmental measure We work. our environmental and the sites, our manufacturing to suppliers from components of transport customers, to factories goods from activi- all the logistics Nokia has outsourced devices. obsolete of and reuse recycling, take-back, to related logistics providers. service logistics various ties to Nokia has made the decision to conduct an internal Environmenal Impat Assesment (EIA) for our new factories factories new our Assesment (EIA) for Impat Environmenal an internal conduct to Nokia has made the decision in 2008. started projects factory no new were there However, the local law. by required is not it where even logistics Green Environmental impact assessments Environmental - in South project Interiors LEED Commercial and our first Romania in Cluj, project Construction LEED New The factory complete. almost UK are wood, Below are listed some concrete examples of the sustainable features implemented in BDA: implemented features the sustainable of examples some concrete listed are Below In 2008 we completed our first new construction project following the LEED green building rating system. This new new This system. rating building green the LEED following project construction new first our completed In 2008 we - Gold certifi a LEED received (BDA) Area Development Technological Economic in the Beijing building and R&D office status. that achieve to in China building construction new commercial the first being cation, - Environmen and in Energy a LEED (Leadership achieve to aim we 2007, in decision our strategy with In accordance - sus environmental of the same level consider and will own we which buildings new for certification Design) tal buildings. existing of renovations major for performance tainability Buildings Page 103 - to campaigns awareness Travel travelling. business unnecessary reduce to efforts During 2008 Nokia made various and 130 Halo suites customized 35 of and availability approvals travel business for approach strict more with gether travel the annual air reduce helped to 2008) have the end of (at globally facilities video conferencing quality high level. the 2007 about 22% from by CO2 emissions related Business travel Business Nokia has made various efforts to reduce the energy usage and CO2 emissions related to the daily working of Nokia of working the daily to related usage and CO2 emissions the energy reduce to efforts Nokia has made various include: and results 2008 activities the year of The highlights employees. Way of working of Way The enclosed table describes the calculated positive environmental impact of the project. of impact environmental positive The enclosed describes table the calculated We are constantly looking for opportunities to increase efficiency in manufacturing and transport and thus reduce and thus reduce and transport in manufacturing efficiency increase to opportunities looking for constantly are We understanding an improved achieved have In 2008, we CO2 emissions. lower impact through the environmental Nokia to contribute to targets and logistics operations been aligning and have CO2 emissions for drivers on the key - capabili analysis for requirements sets high which and complex, is vast The demand-supply network targets. level and are drivers the key of aware now are impacts. We the real of understanding fact-based a correct, get ties to based of on the findings our targets will review We them. verify to capabilities and reporting the analysis building in our supply chain. objectives these analyses and apply refined is the Nokia Qual- the supply chain impact within the environmental reduce to ways practical of A good example than 1,35 more started, When the project in 2007. implemented Project, Recycle Tray Plastic -winning Award ity them had been on used in production. the components after year every scrapped were trays empty of million the Lean introducing Through plastic. of packaging further for reused were the trays implementation Upon project The practice suppliers. all 7 tray to it and deployed a solution invented we supply process, the material to concept the solution of in a wide implementation resulted which Nokia sites, and other sourcing suppliers, with shared was and Chennai. in Beijing Demand-supply network management contributes to achieving Nokia’s environmental targets through efficiency efficiency through targets Nokia’s environmental achieving to contributes management Demand-supply network deeper gain to in 2008 worked have We working. of ways friendly and environmentally and logistics in operations This impact on the environment. the demand-supply network’s reduce to the opportunities of understanding on a meeting all factories from e.g. representatives of consisting teams involving effort is a cross-organizational - upcom plan actions, to development of status up the follow is to team Core EMS this The purpose of basis. frequent be can applied that find opportunities to and information practices best share and to ing assessments and audits, Nokia units several across representatives with workgroups Likewise, network. the whole manufacturing across - is on reduc The focus the units. between synchronised and actions are the objectives that ensure to working are - work of ways also applied new have We capability. take-up and ensuring full waste, minimising ing CO2 emissions, travel. of the amount reduce ing to Demand-Supply Network Demand-Supply to calculate the CO2 emissions generated by Nokia’s logistics, to make it as accurate as possible. This enables us to us to enables This as possible. as accurate it make to logistics, Nokia’s by generated emissions the CO2 calculate to calculation CO2 The target. reduction the achieve we that ensure to and actions improvement the impacts of track de- factor The emission products. of the weight and factor the emission based distance, is based on the leg (route) with and close co-operation calculations need accurate We type, load factor. and mode, vehicle pends on transport of the CO2 impact of calculation a standardised towards Nokia also works data. this get to providers service logistic groups. working standardisation the GHG Protocol’s in participating by logistics Page 104 Canteens waste, efficiency, and water energy to related global requirements set Nokia has services & cafeteria In canteen food & ecological and ethical & chemicals materials water, bottled Nokia continues on environmentally conscious track on employee PC standarditation and creating the Green PC the Green and creating PC standarditation on employee track conscious on environmentally Nokia continues is consumption models the energy PC and monitor selected the new of efficiency energy better Due to concept. 1300 of and reduction savings cost energy meaning 2 500 000 kWh or 7% in 2008-2010 by be reduced to estimated CO2. of tons Employee PCs Employee Commuting the using are 800 employees over already commuting: in employee supports transportation public Nokia Finland benefit. Leasing cars Leasing 2008. The policy promotes policy in January car leasing friendly environmentally new introduced Nokia Finland 55% was use in 2007 into taken cars emitting such lower of Percentage less than 180g/km. CO2 emissions with cars effect. into policy came the new during 2008 - after 93% - to clearly and increased We also continued a voluntary carbon offset scheme for flights on Nokia business. After a trip, the traveler can pay pay can a trip, the traveler After on Nokia business. flights for scheme carbon offset a voluntary also continued We a fund will help to Nokia. The payments by will be reimbursed cost and the CO2 emissions the associated offset to efficiency. and energy energy on renewable focus that the world around projects of portfolio balanced Nokia air travel related emissions reduced some 22% from year 2007. The data covers over 90% of Nokia air travel. travel. Nokia air 90% of over covers The data 2007. year some 22% from reduced emissions related travel Nokia air have % would reduction the emission Q1 data Without data. in Q1 2007 included still are figures Nokia Networks - interpre conservative with been applied in the calculations have factors emission GHG Protocol higher. been even tation. Page 105 1,35 million plastic trays a year to almost zero. The estimated yearly saving is more than 900,000 euros than 900,000 euros is more saving yearly The estimated zero. almost to a year trays plastic million 1,35 (RMB 7,000,000). a year. euros 140,000 saving kWh a month, is 172,800 two of instead oven one reflow €32 000 a year saving month, 270,000 euros and 18 tonnes of polyester film a year. polyester of tonnes and 18 euros 270,000 saved. were wood of paper and 80 tonnes of 130 tonnes in addition, costs; packing and freight • the production affecting 5% (without by reduced was the ATO area from installation air The compressed • using from saving The energy introduced.. were ovens reflow and quadruple-track triple-track, Twin-track, • kWh a is 19,008 saving energy The estimated development. technology due to shut was tester The 8960 • from decreased scrap of The quantity suppliers. with established was process recycling tray A plastic • in euros 340,555 of in savings resulting and reused, reduced were packing consumables export Engine • a year. plywood of kg 228,575 saving reduced, • packing was in export plywood of The consumption film a year. of kg 33,588 saving reduced, packing was and domestic in export film consumption The stretch • of in savings one, resulting labels into two combining by eliminated was label on packaging The “Void” CLUJ DONGGUAN CHENNAI Specific achievements during 2008 include: Specific achievements Waste In in landfills. end up untreated to destined especially the waste a minimum, to waste all reduce Our goal is to The year. previous to compared per device and waste amount waste the total both decrease managed to 2008 we water waste own of inclusion being one reason year, last from hand decreased on the other percentage utilisation Utilised waste percentage. utilisation increase to work constantly we but sludge in reporting, plant treatment has been waste has been it Remaining utilised. of or energy recycled reused, has been that either includes waste recovery. energy without or incinerated landfill to sent either - refrig due to are ODS figures The reported or production. used in our products not are substances depleting Ozone in facilities. systems in the cooling (HFC, HCFC and CFC types) contained erants Ozone depleting substances (ODS) substances depleting Ozone VOCs process. in the soldering and cleaning solvents the use of from (VOC) arise compounds organic Volatile Water use Water used in the purposes, only small volumes with and catering sanitary usedfor is mainly Nokia facilities at Water total the increased explains employees number of Increased systems. cooling e.g. in the processes, production from straight is withdrawn water 6% of of A total has decreased. per employee consumption consumption: water supply. municipal from the rest water, ground While energy efficiency is the most significant area where we can improve the environmental performance of our of performance the environmental improve can we where area significant is the most efficiency energy While on the is shown in these areas issues. Our performance important manage other to also continue we operations, 2008 page. data Key Other environmental impacts Other environmental - build completed first in the utilization space in efficiency improved the mobility: to change office Head Nokia CO2 emissions of tons 42 around of reduction and means space office of 1500 m2 around - saves three of ing – out annually. Mobile offices Mobile Page 106 dening and educational campaigns. Estimated saving of 3 400 litres of water a year. water of litres 3 400 of saving Estimated campaigns. and educational dening as raw companies is used in Mexican waste plastic the factory’s 80% of waste. mixed of costs portation resources. of the consumption reducing material, from the recovery systems of the ventilation units was recovered was units the ventilation of systems recovery the from locker and some areas, technical area, extension the ATO used for are systems light only emergency dition, areas room necessary) not process) • in the disposal trans and 68,000 euros has saved in Mexico program recycling the established Following • gar to water of consumption sensors, rational infra-red introducing by reduced was consumption Water • in ad only when in use; illuminated are area) ATO-extension areas, (locker areas occupied The temporarily • when them off on manual mode (turning and exterior the parking area for systems the illuminating using • the heat and adjusted was in the factory level the heating heating, of consumption the energy optimise To

Some data is highlighted here as graphics, the full data from 2008 can be found from the attached pdf in this page. pdf in this the attached from be 2008 can found from data the full as graphics, here is highlighted Some data Nokia has been publishing environmental key data since year 2000. Please find here our key figures on energy, air air on energy, figures our key find here 2000. Please year since data key environmental Nokia has been publishing R&D and production our offices, from data to In addition substances. depleting and ozone waste water, emissions, facilities. our own outside collected and e-waste travel air from on CO2 emissions find statistics can you Key data 2008 data Key REYNOSA MANAUS These actions together resulted in a 30% reduction of lighting energy and a 12% reduction of ventilation energy. ventilation of a 12% reduction and energy lighting of in a 30% reduction resulted These actions together Page 107 Facility greenhouse gas emissions are caused by the energy consumption in our buildings (offices and factories) factories) and (offices in our buildings consumption the energy caused by are gas emissions greenhouse Facility for contributor is the main As electricity consumption systems. used in cooling refrigerants part by minor and from a key plays electricity generation of source usage, the energy energy of amount to in addition our CO2 emissions, 2008. in been reduced have device per mobile The CO2e emissions energy). vs. renewable (fossil-based role Despite energy savings done, our total energy consumption has increased over the years due to our increased our increased to due the years over has increased consumption energy our total done, savings energy Despite always not but year, to year from been increasing have employees and number of volumes phone Both business. green With in 2008). (reduced years has been over changing per area energy due which space, needing additional 2006. usage electricity since brown decrease been to able have we purchases energy Page 108 - used in the pro small volumes purposes, only with and catering sanitary used for is mainly Nokia facilities at Water water total the increased explains employees number of Increased systems. e.g. in the cooling duction processes, Nokia air travel related emissions reduced some 22% from year 2007. The data covers over 90% of Nokia air travel. travel. Nokia air 90% of over covers The data 2007. year some 22% from reduced emissions related travel Nokia air have % would reduction the emission Q1 data Without data. in Q1 2007 included still are figures Nokia Networks - interpre conservative with been applied in the calculations have factors emission GHG Protocol higher. been even tation. Page 109

Our Environmental Management System consists of: consists System Management Our Environmental - and manage the environ control to standard (EMS) and the ISO 14001 Systems Management use Environmental We for in place certificate ISO 14001 level Nokia has a corporate offices. and large sites aspects our production mental of our supplier and an EMS is one of manufacturers, contract our main of this also require We sites. all manufacturing and R&D sites. offices large EMS in our verified an internally also implemented have We requirements. Nokia’s environmental network acts as a virtual team across the organization and is led by the Vice President and President the Vice and is led by the organization across acts team as a virtual network Nokia’s environmental - devel are and priorities targets strategy, environmental Nokia. The group-wide at Affairs Environmental of Head The Nokia units. all relevant (NEMT) representing Team Management the Nokia Environmental by oped and agreed in 2008 had a man- which Group, Steering Relations the Corporate by approved NEMT are by issues prepared key in Nokia, Functions and some Corporate Group and Horizontal Group Business each from representative agement and Relations Corporate of President Vice the Executive (GEB) Member, Board Executive a Group by chaired and was needed. the GEB if to escalated issues are Major Responsibility. - Environmen processes. in our business incorporated be fully has to management environmental that believe We are because they our business managing part of Nokia and an integral at responsibility everyone’s issues are tal is based on global policies and standards. work do. Our environmental all we to related Environmental management Environmental Our goal is to reduce all waste to a minimum, especially the waste destined to end up untreated in landfills. In 2008 in landfills. end up untreated to destined especially the waste a minimum, to waste all reduce Our goal is to Utilised year. previous to compared per device and waste amount waste the total both decrease managed to we has waste been has Remaining it utilised. of or energy recycled reused, has been that either waste includes waste recovery. energy without or incinerated landfill to sent been either consumption: consumption per employee has decreased. 6% of water is withdrawn straight from ground water, water, ground from straight is withdrawn water 6% of has decreased. per employee consumption consumption: supply. municipal from the rest Page 110 • • consumption Energy • consumption Water • emissions Air • substances Ozone-depleting management • Waste Packaging. • • Policy Environmental Nokia significance their of aspects, and evaluation • environmental of Identification targets environmental achieving • for programmes and Objectives requirements regulatory • legal other with and Compliance improvement • and continuous reviews management Audits, etc. waste consumption, & water energy for & processes) (data management Operational We have also developed environmental requirements for the products, components and parts that we source. and parts we that components the products, for requirements environmental also developed have We - equiva are those which in use and accept systems and management standards other are there that recognize We and stakeholder business to according updated are requirements These requirements. our own or exceed to lent needs. We have developed a comprehensive set of global Nokia Supplier Requirements (NSR), which include specified (NSR), which Requirements global Nokia Supplier of set a comprehensive developed have We based on international are and social requirements NSR’s environmental and social requirements. environmental PCMM and ILO, and UN conventions. SA 8000, OHSAS18001, ISO 14001, standards Supplier Requirements Supplier located. are they wherever our suppliers for expectations clear define is to our work part of An essential Suppliers´ Environmental Performance Environmental Suppliers´ Nokia’s aim is ensure that the regulatory framework is based on global standards and requirements. is based on global standards framework the regulatory that is ensure Nokia’s aim There were no breaches of environmental regulations during the year. regulations environmental of no breaches were There Nokia’s environmental targets overall go way beyond regulatory compliance. Typically the requirements set by by set the requirements Typically compliance. regulatory beyond go way overall targets Nokia’s environmental - regula any by requirements environmental the strictest or go beyond meet and products its operations Nokia for tions applied in the world. Regulatory compliance Regulatory The goal of the Nokia EMS is to improve our environmental performance, focusing on: focusing performance, our environmental improve EMS is to the Nokia The goal of In 2008, we will begin integrating the EMS into our quality management system. During the first step we agreed agreed we step the first During system. management our quality the EMS into will begin integrating In 2008, we per phone. consumed and energy produced waste for global limits including targets on internal We believe that minimising our environmental impacts requires continuous improvement, so a team of people has of so a team improvement, continuous impacts requires our environmental minimising that believe We for peopleincludes responsible It targets. environmental global up follow to and practices best share beento up set EMS. for who is responsible sites office from and a representative sites, manufacturing EMSs from All actions arising from internal and external audit findings have been followed up, corrected and are monitored monitored and are up, corrected been followed have findings audit external and internal from All actions arising closure. until Page 111 tronic tool for accountable supply chains) to replace our previous SER self assessments SER self our previous replace to supply chains) accountable for tool tronic assessments and environmental and safety health labor, in-depth and eight and labour conditions) Safety • targets and improvement sites • supplier at consumption energy targets and improvement • sites supplier from emissions CO2 targets and improvement sites supplier at • consumption water targets and improvement sites suppliers at generation waste • E-TASC (Elec tool on-line the through delivered Assessment Questionnaire the Self using start Decided to • & health ethics, include environmental, assessments (which Requirements Nokia Supplier 62 Conducted We believe we can maximize our environmental contribution by working with others in our industry and beyond. and beyond. in our industry others with working by contribution our environmental maximize can we believe We on environmental (WWF) focusing Nature for Wide Fund World with our global cooperation continued In 2008, we on Environmental seminar a stakeholder together also organized We Nokia’s employees. of building awareness as participants. and academics NGOs, corporations authorities. having in China, advantage issues as competitive Nokia devices. for content environmental WWF also provided Stakeholder engagement Stakeholder Working with stakeholders with Working ac- we where Group, Working GeSI Supply Chain through level an industry at work to continued During 2008 we sub-groups. and Extractives Process, and Audit Audit Joint Building, and Capability in the Learning participate tively During 2008, we continued to work with suppliers to raise awareness and ensure actions for compliance to EU to compliance actions for and ensure awareness raise to suppliers with work to continued During 2008, we (REACH). Chemicals of and Restriction Authorisation Evaluation, on the Registration, regulations Sourcing materials Sourcing - the com of content and manage the material control know, include the need to requirements Our environmental - proce design in their considerations environmental integrate to suppliers expect ponents and parts supplied. We management. supply chain own in their considered issues are environmental ensure and to dures In 2008 of our suppliers that together account for 69% of our overall hardware expenditure, 82% have reduction reduction have 82% expenditure, hardware our overall of 69% for account together that our suppliers In 2008 of 2009 in is continuing monitoring This monitored. and in place and waste water carbon dioxide, energy, for targets Environmental impacts are considered at every stage of the life cycle of Nokia products. This means that suppliers suppliers that means This Nokia products. of cycle the life of stage every at considered impacts are Environmental protection. on environmental standards our strict up to live must equipment Nokia for components manufacturing - and process extraction material raw from start can It steps. many to refers the life-cycle part of The “supply chain” our with work to started we In 2007, and assembly. manufacturing component to through right ing and continue and target performance environmental of visibility increase to suppliers manufacturer and contract component impacts of the environmental understand better 2008 and has enabled us to through continued work This setting. areas: environmental key is on four focus Our initial improvements. and help drive our supply chain Environmental impact/footprint Environmental During 2008 we: During 2008 All our suppliers must commit to comply with Nokia Supplier Requirements as part of their contract with Nokia. In Nokia. with contract their of as part Requirements Nokia Supplier with comply to commit must All our suppliers supplier through compliance monitor and good performance promote also we agreements contractual to addition assessments on-site assessments and supplier self Supplier AssessmentsSupplier At the end of 2008, 91% of our direct suppliers’ sites serving Nokia were ISO14001 certified. These certified suppliers suppliers These certified certified. ISO14001 were serving Nokia sites suppliers’ our direct of 2008, 91% the end of At expenditure. purchasing our hardware 98% of least at for account

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Nokia created a climate strategy in 2006. It looks at the energy consumption and CO2 emissions of our products our products of and CO2 emissions consumption the energy looks at in 2006. It strategy a climate Nokia created updated We activities. important our most for targets reduction emission and CO2 sets energy and and operations - verifica external [V] have marked The targets targets. the following ourselves set in 2008 and have strategy this in place. performance tion of Goals We ran many internal campaigns in Nokia sites during 2008 to raise environmental awareness. As an example, No- As an example, awareness. environmental raise during 2008 to in Nokia sites campaigns internal many ran We build to was campaigns in June and July 2008. The purpose of campaigns and Espoo had take-back kia Singapore cham- we: recruit WWF and to with about our partnership employees phones, tell of on the recycling awareness phone on mobile ideas and new discussion and generated attention widespread received The campaign pions. minute a two give to as possible employees as many contacted We:champions Nokia sites. at possibilities recycling on recycling. briefing face to face - in environ interested people who are for called We:champions program volunteer an internal launced In 2008 we issues Nokia’s environmental drive to organization own their in role an active play to and want matters mental close to to addition is in This had registered. We:champions new 400 close to the year, By the end of futher. even the We:champions. part of are ambassadors who also now in China, environmental 1000 Connect to Protect, another example of a joint activity with WWF, is an internal web-based learning platform. It It platform. learning web-based WWF, is an internal with activity a joint of example another Protect, to Connect - an environ on adopting guidance provide and to among Nokia employees awareness environmental raise helps to work. at home and at both lifestyle friendly mentally Many of Nokia’s regular management training programs include environmental issues. In addition, there are man- are there issues. In addition, include environmental programs training management Nokia’s regular of Many and relevant covering and seminars focus, an environmental with cases on business workshops training agement the Nokia/ as part of organization, WWF, the global conservation with arranged issues are environmental topical WWF partnership. Environmental road shows are held regularly at Nokia offices and production sites throughout all regions. Helping Helping all regions. throughout sites and production Nokia offices at held regularly are shows road Environmental as well a Nokia-level both issues at on environmental focus shows the road awareness, environmental increase to as well. lives in people’s private choices sustainable tips for and provide specific-level, as a site - Nokia’s environ to related topics of a wide range covering sessions information virtual environmental A series of - Pre in the word. anywhere from join to possible making it teleconferences, as online organized are work mental held in 2008. were sessions information virtual environmental experts, nine external and internal both by sented Global environmental forums, held twice a year, bring together senior management and employees to engage to and employees management senior bring together a year, held twice forums, Global environmental area by supported These are and activities. directions strategic environmental Nokia’s in open around dialogue perspective. a regional issues from on environmental focusing forums, At Nokia employees can participate in a wide range of internal events and training that help raise awareness and awareness help raise that and training events internal of range in a wide participate can Nokia employees At the company. and outside inside issues, both environmental of understanding develop Training and development Training Nokia supports several environmental initiatives all over the world. We started to sponsor for example The Catlin Catlin The example sponsor for to started We the world. all over initiatives environmental Nokia supports several -programme. Baltic Sea support the Clean to in 2008, and continued initiatives and Naturgate Survey Arctic In March 2008 Nokia and WWF, together with World Conservation Union (IUCN), launched an environmental online online launched (IUCN), an environmental Union Conservation World with WWF, together and 2008 Nokia In March ideas their people share can community, the people. Through young to targeted connect2earth.org, community, were uploads content challenges. The best environmental the for solutions on videos images, and text through in Barcelona. Congress Conservation World in IUCN’s her idea winner presented and the rewarded, Page 113 across the industry. across and reduce office space to gain savings in energy consumption and CO2 emissions. consumption in energy savings gain to space office and reduce pared to the baseline year 2006, in addition to the savings of 3.5% achieved already in 2003–2006. (V) in 2003–2006. already 3.5% achieved of the savings to in addition 2006, year the baseline to pared carbon will depend on how This impact on CO2 savings. the most electricity makes buying green where available. are electricity purchases green is and where industry generation local the power intensive 2006. the base year to compared 2010, manufactured 2010 (V) 2010 energy kinetic

Nokia’s (excluding Nokia Siemens Networks and NAVTEQ) energy savings in 2008 and 2008 year-end current current in 2008 and 2008 year-end savings energy and NAVTEQ) Networks Nokia Siemens Nokia’s (excluding 2006 and in base year consumption Energy 2012. by target savings minimum the cumulative against status work, assurance on their will rely GmbH, and we Germany Ecofys by been assured have in 2007 savings energy Oy on these amounts. PricewaterhouseCoopers by be will performed procedures no assurance and hence Networks Nokia Siemens (excluding electricity consumption Nokia’s total portion of electrical energy Green and NAVTEQ) products. of compliance RoHS Facility related direct (EN3) and indirect (EN4) energy consumption and related greenhouse gas emissions gas emissions greenhouse and related consumption (EN4) energy (EN3) and indirect direct related Facility (EN16)

• efficiency energy promoting initiatives voluntary further join to opportunities investigate to Continue • travel. air their caused by emissions the carbon dioxide offset to • the possibility employees Offer and hardware. equipment and in office in offices technologies saving energy Utilise • possibilities working and remote work remote increasing by and commuting travel work-related Reduce • and operates Nokia where those countries to electricity purchases green begin deploying In 2009–2010, • in 18% of a minimum in 2009 and by 10% of a minimum by these measures through CO2 emissions Reduce • com and 2012 2007 between systems maintenance building in technical savings energy new 6% of Create • targets and CO2 reduction efficiency energy set • suppliers key all our that Ensure providers service logistics for targets CO2 reduction Set • per units targets efficiency the general and exceed meet efficiency in energy improvements that Ensure • and such as solar panels resources, energy renewable will use which technologies new study to Continue • consumption energy centers data reduce to ways look for to Continue • of the end by 50 percent by 2006 level from consumption power no-load charger’s average the Reduce • • • • Nokia has requested PricewaterhouseCoopers Oy (Nokia statutory auditor) to perform a limited assurance engage- assurance a limited perform to auditor) Oy (Nokia statutory PricewaterhouseCoopers Nokia has requested in the indicators Environmental containing information Responsibility Nokia’s 2008 Corporate on selected ment as follows: and supply chain products activities, Nokia’s own of areas Independent assurance Independent Participation in external initiatives in external Participation Work and management practices and management Work Facilities Operations (including suppliers and service providers) and service suppliers (including Operations Products and services and Products Provide solutions and influence policy makers to realise the role and potential of ICT in reducing the overall energy energy the overall ICT in reducing of and potential the role realise to policy makers and influence solutions Provide change policies. climate when addressing in economies consumption Page 114 - No-load energy consumption of chargers including also progress in reaching the target of reducing the average average the reducing of target the reaching in progress also including chargers of consumption energy No-load average The chargers’ 2010. of the end by the 2006 level 50% from by consumption load energy no charger’s Ger Ecofys by been assured have in 2007 reductions consumption 2006 and base year in consumption energy New chargers’ compliance with EU CoC/Energy Star. EU CoC/Energy with compliance chargers’ New many GmbH, and we will rely on their assurance work, and hence no assurance procedures will be performed will be performed procedures no assurance and hence work, assurance their on will rely we GmbH, and many Oy on these amounts. PricewaterhouseCoopers by sites Nokia for certifications 14001 ISO of Status Nokia. serving sites for (EMS) in place System Management Environmental having suppliers of Percentage and monitored. in place and waste CO2, water, energy, for targets reduction having suppliers of Percentage Requirements. Supplier Nokia with compliance Suppliers’ and results. procedures Survey Satisfaction Supplier • • • • • • •