COVID-19 Situation Report Last updated on 4/16/2020

ABOUT THIS REPORT

Coronavirus Disease 2019, or COVID-19, is a disease contracted through SARS-CoV-2. COVID-19 causes mild ​ to severe respiratory illness with fever, cough, and difficulty breathing. COVID-19 was deemed a pandemic by the World Health Organization on March 11, 2020, with more than 1.99 million confirmed cases in 207 ​ ​ ​ ​ countries and territories, resulting in more than 131,000 deaths. Per the United Nations, the pandemic is expected to cause an economic slowdown that will cost the global economy at least $1 trillion, and caused a ​ ​ ​ ​ $50 billion decrease in worldwide manufacturing exports in February alone. Risks of contagion are increased ​ ​ ​ in populations with pre-existing conditions and chronic health issues, including diabetes, heart disease, and lung disease, and in elderly populations.

Global Philanthropy Group, which advises the world’s leading corporate and individual philanthropists, has ​ created this briefing to identify and share best practices for responding to this global pandemic. In a rapidly changing environment, we are evaluating and updating the responses of international, national and community governing bodies, communications efforts in the public and private sectors, and responses by corporations. From our research, we have aggregated key takeaways to keep the global philanthropic community informed ​ of ways to make strategic, meaningful impact in this evolving public health crisis.

TABLE OF CONTENTS

I. EXECUTIVE SUMMARY II. COMMUNICATIONS III. PHILANTHROPIC SNAPSHOT A. What’s the current state of philanthropic giving? B. What should prospective donors consider? C. How can we support the most vulnerable groups? D. How can we meet the need for child care? E. How can individuals make a difference? IV. CORPORATE RESPONSE A. How companies are leveraging core business to make a difference B. How companies are supporting employees C. How companies are engaging and supporting customers V. EVOLVED EVENT STRATEGY A. How to evolve event strategy in a pandemic B. How to evolve event strategy: digital case studies

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I. EXECUTIVE SUMMARY

The impact of the COVID-19 pandemic on global health and economic order is unprecedented in our lifetimes. As in any emergency situation, but particularly in one of this magnitude, communications from public and private sector entities should be accurate, clear, prioritize messages of community resiliency and remain authentic to the voice and mission of the entity. In the digital age, a challenge we face in this epidemic is directing individuals to reliable information from reputable sources that can educate and reassure the public. For governments, corporations, social media platforms, and any individuals with large online audiences, it is critical to go beyond simply sharing accurate and educational information and work to actively reduce the spread of misinformation.

This is a milestone moment for philanthropy - both the scale of need and the mass mobilization of individual and institutional giving has not been seen in modern times. Among donors of all sizes, an opportunity exists to build coalitions and coordinate to ensure that funds are highly leveraged and deliver the largest possible impact. Cross-sector collaboration between institutional funders, corporations and community-based organizations will be necessary to mobilize resources like healthcare, food, financial assistance during a global crisis in which every geography has hyper-local needs, and when a timely response is critical to saving lives and stopping the spread of the virus. In addition to those populations at high-risk of contracting COVID-19, funders should consider vulnerable groups who will be disproportionately affected by the epidemic in other ways: victims of xenophobia, domestic violence survivors in quarantine, food insecure children out of school, laid-off service sector workers. All donors have the opportunity to demonstrate how they can innovate to meet their community’s needs and fulfill their respective missions.

Similarly, corporations can leverage their core business to make a difference for employees and customers. At this time, the priority for large companies should be to adopt business practices that protect public health, create flexibility for employees in pay structure, labor practices and sick leave, and evolve their services and products to meet the demands of customers in a marketplace that is adapting to the current and future effects of this pandemic. All internal and external messages should emphasize how these changes to business practices will protect the health of employees and customers, as well as promote community wellness, before advertising products or services.

In the digital age, the community-building power of in-person events can be translated online. While major international and national events have been canceled to reduce the spread of disease, organizers are finding ways to bring compelling events - including conferences, musical performances, mental health services, exercise classes and storytime for children - directly into individuals’ homes via social media and streaming services.

Regardless of sector, industry or mission, every organization and individual can do their part to limit the effects and duration of the pandemic. It is essential for each of us to be guided by three core tenets in all that we do during this time: educate the public, deploy resources in innovative ways, and collaborate to protect and serve the vulnerable. We have an opportunity to demonstrate that creative, nimble responses to ​ crises can catalyze innovation, strengthen philanthropic missions, and build resilient community bonds. The connections we forge now - between governments, corporations, foundations, community organizations and individuals - will serve us far beyond this emergency.

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II. COMMUNICATIONS

● Facilitate access to good information ○ Follow, support and promote scientifically-backed/trusted CDC ​ ​ recommendations for staying healthy, best courses of action for ​ those who may be sick, and best practices for travel ○ Reliable, fact-checking media entities (The New York Times, The ​ ​ Atlantic, Bloomberg News) have removed internet paywalls so the public can stay informed about updates related to COVID-19 ○ UNICEF USA and Southern California Grantmakers are among ​ ​ ​ nonprofit organizations holding public webinars and digital briefings to share resources, information and disseminate plans for COVID-19 response work ○ WhatsApp has created a WHO Health Alert Function for users to ​ directly access reliable information that is updated daily ○ The National Alliance on Mental Illness has created a resource ​ guide and is providing tips to those who are experiencing mental health challenges during this time ○ National Geographic is offering funding for journalists, ​ photographers and other creatives that are covering the preparation, response, and impact to the pandemic, with a particular focus on serving evidence-based news to underserved populations ○ The Los Angeles Department of Public Health has established a ​ ​ concierge line for managers of programs at community- and faith-based organizations, superintendents and other key leaders. The line is not available to the general public; instead, it’s intended to help community leaders get the public health information they need to triage issues in their communities ● Reduce the spread of misinformation ○ UNICEF states that “misinformation during times of a health ​ crisis can spread paranoia, fear, and stigmatization. It can also result in people being left unprotected or more vulnerable to the virus” ○ Instagram directly leads those searching “COVID-19” to the CDC ​ rather than individual pages ○ Facebook has prohibited ads intended to create panic, and ​ provided credible sources like the WHO free ads and in-kind support ○ NBA player Stephen Curry hosted a Q&A session on Instagram ​ ​ with Dr. Anthony Fauci, Director of the National Institute of Allergy and Infectious Diseases, to offer informed answers regarding COVID-19 to his network of 30 million followers

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● Acknowledge the unprecedented nature of the situation ○ Tribeca Film Festival, founded to promote community healing after the September 11, 2001 attacks ​ on New York City, acknowledged that it has never needed to postpone an event, shedding light on gravity of situation ○ The Comedy Store noted that “this is the first time in our almost 48-year history that we have done ​ anything like this – and we do not take this decision lightly.” ● Stay true to your voice and mission in all messaging ○ Tom Hanks on testing positive for coronavirus: “We have COVID-19 and are in isolation so we do not ​ spread it to anyone else. There are those for whom it could lead to a very serious illness. We are taking it one-day-at-a-time. There are things we can all do to get through this by following the advice of experts and taking care of ourselves and each other.” ○ LUSH Cosmetics: “We believe it’s our duty as an ethical business to do what we can to slow the ​ spread of this virus and minimize the impact on our hardworking healthcare professionals. [With store closures] we can now put 100 percent of our energy into supporting our staff and their ever-evolving needs in the new reality we face together.” ○ David Chang, founder of Momofuku restaurants: “No one in the restaurant industry could have ​ imagined this situation with COVID-19. The hardest test we have ever faced at Momofuku. I am so grateful to the team for working around the clock to explore every possible solution. We cannot be cavalier about this. The only responsible option is to close our restaurants.” ● Share how audiences can make a difference locally/in their communities ○ LA Food Bank updates supporters daily through their website and ​ social media channels, thanking volunteers and those who have ​ donated while highlighting the existing need for both food and ​ monetary donations. ● The WHO recommends reframing “social distancing” as “physical ​ distancing” to help clarify to the public that while maintaining physical ​ distance preventions contagion, people should continue to connect emotionally with loved ones to protect their mental health

III. PHILANTHROPIC SNAPSHOT

WHAT’S THE CURRENT STATE OF PHILANTHROPIC GIVING?

● A new Kaiser Family Foundation tool tracks global donor funding for COVID-19 response. Pledged or ​ ​ distributed funds currently exceed $8.3 billion. ○ 9% of funding comes from foundations, nonprofits and businesses ○ 91% of funding comes from donor countries (US leads with $1.29 billion), the World Bank ($6 billion), and other multilaterals

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● Candid has created a tracker of global philanthropic funding to support COVID-19 response efforts. ​ ​ Pledged or distributed funding currently exceeds $6.7 billion, inclusive of more than 1,000 grants from more than 450 funders ● The Corporate Aid Tracker from the US Chamber of Commerce Foundation compiles private sector ​ ​ philanthropic commitments (publicly available and company-submitted) to support COVID-19 response. ● Foundations, Nonprofits and Businesses ○ In China, TenCent’s insurance platform, WeSure, and TenCent Foundation announced a partnership ​ with the Ministry of Civil Affairs of the People's Republic of China to launch the Public Welfare and ​ Insurance Protection Program. The program will provide financial support for volunteers, community workers, and social workers who have been infected as a result of participating in the prevention and control of COVID-19, as well as provide insurance protection for all responders. ○ Google is donating $800 million to coronavirus relief efforts, including $590 million in ad credits to the WHO and small ​ businesses, and a $200 million investment fund to help small businesses get access to capital ○ Facebook is matching donations up to $20 million to the ​ COVID-19 Solidarity Fund (benefiting UN Foundation and WHO) and the CDC Foundation. Additionally, Facebook is providing the WHO with free ads to spread accurate information, banning the sale of face masks, and prohibiting ads intended to create panic or imply that certain products guarantee a cure or prevent people from contracting the coronavirus. ○ Amazon Web Services launched the AWS Diagnostics ​ Development Initiative to accelerate diagnostic research to understand and detect COVID-19, as well as develop other diagnostic solutions to mitigate future infectious disease outbreaks. The initial funding of $20 million will be provided to AWS’s current customers working on these issues through a combination of AWS in-kind credits and technical support to assist research teams ○ The Chan Zuckerburg Initiative is quadrupling the diagnosing capacity for COVID-19 in San Francisco ​ through acquisition of two FDA-approved COVID-19 clinical diagnostic machines. Current testing ​ capacity for University of California San Francisco Health is 60-100 tests per day ​ ​ ​ ​ ​ ○ The Harvard T.H. Chan Public Health School, Arianna Huffington’s Thrive Global and the CAA Foundation are collaborating to launch #FirstRespondersFirst, an initiative that will fundraise to ​ ​ provide medical supplies and resources for frontline healthcare workers. In addition to fundraising, Harvard will provide evidence-based content to share information with the workforce, Thrive Global will provide digital workshops and trainings to first responders, and the CAA Foundation will leverage influencer relationships to raise further awareness of COVID-19 ○ The Jack Ma Foundation (founder of Alibaba) has announced it ​ ​ ​ will donate 500,000 COVID-19 testing kits and 1 million protective face masks to the US. It has also donated $14

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million in China to support the development of a vaccine to prevent COVID-19. ○ Salesforce has donated $1 million to University of California San Francisco’s COVID-19 Response Fund ​ and $500,000 to the CDC Foundation’s Emergency Response Fund ○ The Bill and Melinda Gates Foundation, Wellcome, and Mastercard are jointly donating up to $125 ​ ​ million to the WHO’s COVID-19 Therapeutics Accelerator to expedite research and development of new drugs to combat COVID-19. The accelerator will coordinate resources and expertise to lower ​ financial and technical risk for academia, biotech and pharmaceutical companies, while ensuring the accessibility and affordability of solutions to people in low-resource settings. ○ The Hilton Foundation has committed: ​ ■ $250,000 to support WHO regional offices in Africa. Rates of infection in Africa are lower than those in Western countries and China, but African countries’ public health infrastructure, supplies and capacity are not currently well-situated to respond to the impending arrival of COVID-19. ■ $250,000 to Brilliant Corners, a nonprofit housing organization, and the Los Angeles Public ​ ​ Health Department to prevent and respond to COVID-19 among individuals experiencing homelessness. The homeless are a high-risk population, in part due to their limited access to sanitation and health services. ■ $100,000 to International Rescue Committee to support their work increasing COVID-19 response in more than 40 countries ○ The Women’s Foundation California is offering rapid relief funding to current grantees to maintain ​ operations and adapt to financial impacts caused by COVID-19 ○ The Robert Sterling Clark Foundation has given all current grantees one additional year of funding, ​ relaxed grant reporting deadlines, and given all grantees a free year subscription to Zoom to transition to virtual environments ○ The Obama Foundation is using its digital platform to share “Stories of Hope,” featuring individuals ​ and groups finding innovative ways to give of themselves and support their communities ○ The Best Buy Foundation is relaxing grant reporting deadlines and allowing funds for programs that ​ were cancelled due to COVID-19 to be used for general operating support ○ To support vulnerable groups in the US that may be financially impacted by the effects of the pandemic, Give Directly is giving one-time grants of $1,000 to households in extreme financial need, ​ ​ beginning with 200 households that rely on SNAP / food assistance programs ○ SurveyMonkey and 24 other Bay Area companies launched the COVID19 Tech Collaborative to ​ support vulnerable populations, nonprofits and small businesses affected by COVID-19. The initial commitment will provide $22 million to the UN Foundation, CDC Foundation and Silicon Valley Community Foundation ○ The New York Community Trust has partnered with Bloomberg Philanthropies, Carnegie Corporation of New York, the Ford Foundation and 23 other foundations to launch the NYC COVID-19 Response & ​ Impact Fund, which will provide $75 million to New York City nonprofits. The fund will offer both ​ ​ ​ grants and interest-free loans to small and mid-size nonprofits, especially those that focus on healthcare, food insecurity and the arts ○ Lyft is launching the LyftUp initiative to partner with governments and nonprofits to deliver medical ​ supplies, meals for children and seniors in need, and provide necessary medical transportation for low-income individuals

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○ The New York Women’s Foundation launched the 2020 Resilience-NYC: COVID-19 Response and ​ ​ Recovery Fund, which will provide $1 million in grants to women, transgender, gender non-conforming, non-binary people and their families who have been affected by the pandemic ○ The National Council of Nonprofits offers resources and tools for nonprofit organizations impacted by ​ COVID-19, including a survey to understand how COVID-19 is affecting nonprofit operations. Results from the survey will be shared with elected officials to inform actions taken to support nonprofits ○ The Global Fund to Fight AIDS, Tuberculosis and Malaria has coordinated a COVID-19 Response ​ Mechanism that will provide $1 billion to support 54 vulnerable countries that are addressing the ​ impact of COVID-19. Funding will support national health systems by strengthening laboratory networks, supply chains and community-led responses to COVID-19, in addition to existing programs to fight HIV, tuberculosis and malaria ○ Goldman Sachs, Wells Fargo Foundation, Citi and Los Angeles County have announced a public-private partnership that will provide $28 million in grants and loans to support small ​ ​ businesses and nonprofits throughout Los Angeles County. The partnership with Goldman Sachs Group will create up to $15 million in additional funding for Paycheck Protection Program loans, creating loan access for microenterprises that may not have traditional banking relationships ● High-Profile Individuals ○ Twitter CEO Jack Dorsey has pledged $1 billion through his LLC, Start Small, to support COVID-19 ​ ​ relief efforts. All donations will be visible through a public-facing Google spreadsheet to promote ​ ​ transparency and accountability ○ Sheryl Sandberg and her fiancé Tom Bernthal have committed $5.5 million to launch the COVID-19 ​ Emergency Fund for Feeding Families. The fund will partner with local food bank Second Harvest of Silicon Valley to support food-insecure families ○ Ryan Reynolds and Blake Lively have donated $1 million to ​ Feeding America and Food Banks Canada ○ NBA player Zion Williamson of the New Orleans Pelicans will ​ ​ pay the salaries of all hourly employees at their home stadium, the Smoothie King Center, for 30 days ○ NBA player Rudy Gobert of the Utah Jazz has contributed both ​ ​ to the salaries of part-time workers in Vivint Arena and to direct healthcare costs for those infected with COVID-19 ○ NFL player JJ Watt of the Houston Texans and professional ​ ​ soccer player Kealia Ohai Watt of the Chicago Red Stars have donated $350,000 to the Houston Food Bank ○ Rihanna’s Clara Lionel Foundation has donated $5 million to ​ support COVID-19 response efforts in the US, the Caribbean and Africa. Projects include supporting food banks that serve elderly and at-risk populations, purchasing protective equipment for healthcare and lab workers, and distributing respiratory supplies and supporting care for native communities and countries such as Haiti and Malawi ○ Miley Cryus created and hosts Bright Minded, an Instagram Live show airing on weekdays. Miley and ​ ​ special guests share positive coping strategies, opportunities to get involved and good news from the world. The show has been viewed by more than 100,000 followers to date

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○ New Orleans Saints player Drew Brees and his wife Brittany Brees have pledged $5 million to support ​ ​ pandemic response efforts in Louisiana. Funds will support local food banks and hospitals, as well as providing 10,000 meals per day to children, seniors and families in financial need ○ Amazon CEO Jeff Bezos will donate $100 million to Feeding America to support food banks and food ​ ​ pantries throughout the US. Demand for food banks’ services across the United States has hit ​ unprecedented levels, requiring supplies and volunteer services that many food pantries are ​ struggling to meet ○ Jay-Z and Rihanna’s foundations are donating a total of $2 million to support vulnerable populations, ​ ​ including undocumented workers, children of frontline health workers and first responders, incarcerated individuals and elderly and homeless populations in New York City and Los Angeles ○ Lady Gaga partnered with Global Citizen and the WHO to coordinate One World: Together at Home, a ​ virtual concert honoring healthcare providers worldwide. The event will feature performances by ​ Elton John, John Legend, Billie Eilish, Lizzo and more. The concert will air globally on April 18 and has already raised more than $35 million for the WHO’s COVID-19 Solidarity Response Fund ○ Leonardo DiCaprio, Laurene Powell Jobs, Apple and the Ford Foundation launched America’s Food ​ Fund, which will raise money to feed food-insecure families. The Fund raised more than $12 million in ​ one day, and will benefit Feeding America and World Central Kitchen ○ Writer and social comentator Roxane Gay encouraged individuals to give money directly to people in ​ need now, rather than waiting for government or philanthropic intervention to assist them ​ ○ Madonna has donated $1 million to the Bill and Melinda Gates Foundation’s Therapeutics ​ Accelerator, which aims to find new or existing drugs that can be used to treat COVID-19 ​ WHAT SHOULD PROSPECTIVE DONORS CONSIDER?

● Support the public health response by funding testing, tracking, treatment and transparent ​ communications at the local level ○ Example: Give to the CDC Foundation, which works directly with local healthcare providers. Funds ​ ​ can be earmarked for particular local responses ● Support community foundations that have well-established relationships with local health systems ​ ​ ​ ​ ● Support local businesses through loans and grants ○ To help keep small businesses open, Facebook is offering ​ ​ $100M in grants and ad credits to small businesses to assist ​ with rent and operational cost. Grants will be available for up to ​ 30,000 eligible small businesses in over 30 countries. ○ Opportunity Fund and Accion U.S. Network are collaborating ​ ​ with funders, banks, investors, and the government to ensure that loans will be available protect small businesses affected by COVID-19 ● Provide resources for increased resiliency, such as donating laptops ​ ​ to students who will be taking classes remotely

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○ Project N95 is collaborating with governments and medical equipment manufacturers to collect data ​ about the areas with the highest need for medical equipment, and will assist with distribution of supplies including N95 masks, ventilators and other personal protective equipment ● Support or join cross-sector coalitions for leveraged funding to support community efforts ○ The Community Foundation Public Awareness initiative offers an overview of active cross-sector ​ coalitions by state ○ The Seattle COVID-19 Response Fund, coordinated by the Seattle Foundation, is organizing ​ partnerships between private business and foundations to fund and complement work of public health officials. It will also fund organizations focusing on vulnerable communities, including those without health insurance, limited access to sick days, people with limited English and others ○ Philanthropy California is collaborating with state health ​ ​ agencies to respond to the impact of COVID-19 across sectors ○ Stand with Austin Fund supports nonprofits assisting those ​ ​ negatively impacted by the cancellation of South By Southwest (SXSW) ○ World Central Kitchen program #ChefsForAmerica provides ​ ​ 10,000+ meals per day in New York and is expanding nationally through collaborations with local government, nonprofits and corporate sponsorships ○ Several major foundations, including the Ford Foundation, Open Society Foundations, W.K. Kellogg Foundation, the Annie E. Casey Foundation and others, have launched the Families and Workers ​ Fund, a rapid response fund that will provide direct aid to individuals and plans to center the most vulnerable workers and families. Partners have made initial commitments to the fund of $7 million, ​ and hope to raise $20 million in total for short- and long-term funding to organizations working to prevent workers and low-income families from sinking deeper into poverty, and supporting policy and advocacy efforts that center workers and families in a long-term economic recovery plan. ○ The Mutual Aid Hub provides a map of ongoing community efforts throughout the United States for ​ those interested in a variety of local volunteer activities ○ Creative Capital has created a continually-updated list of resources for artists across disciplines, ​ including grant opportunities and emergency relief funding ○ Fund or donate to organizations led by and serving people from historically marginalized groups, ​ especially those that focus on racial equity ● Adjust grant requirements to create greater accessibility to funding and reduce burden on grantees ○ The Simons Foundation expressed understanding for interruptions that may be caused by COVID-19 ​ and asked for open communication from partners if extensions for deliverables are needed ○ The Ford Foundation offered current grantees the option to convert existing programmatic funding ​ to general operating support to address new challenges stemming from COVID-19 ● Support policies that will increase funding to provide meals to food-insecure students affected by school ​ ​ closures, who may be vulnerable to hunger without school food programs

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● Champion adaptive and innovative workarounds that permit community-based organizations to continue delivering services, despite COVID-19 ○ Downtown Boxing Gym, which typically provides meals and programming to 150+ students at their ​ Detroit location, called on their donors to support work to prepare and deliver meals to all students and offer free online tutoring while schools are closed ○ College Track, a nonprofit that supports students facing systemic barriers to completing college, is maintaining programming through regular one-on-one phone and video check-ins and virtual study ​ groups ○ Counselors for the Trevor Project’s Lifeline, which offers crisis intervention and suicide prevention via ​ ​ text and phone calls for LGBTQ+ communities, are taking calls from their homes rather than in-person call centers ● Activate dollars currently held in donor-advised funds to directly support community-based organizations ​ ​ that are providing food, shelter and health services for vulnerable populations ● For those in the US who are financially able to do so, consider donating the upcoming government ​ ​ stimulus check to trusted nonprofits that have response efforts centered around medical aid or assisting families in need ● Support grassroots, community-established initiatives that protect the health and wellbeing of community members ○ In just two weeks, leaders from Shining Hope for Communities, a nonprofit in Kibera, Kenya, trained ​ ​ 97 community health educators and mobilized more than 500 volunteers to educate and prevent locals from spreading COVID-19. Volunteers and educators have delivered door-to-door education, screened more than 4,000 people for symptoms and established 97 handwashing stations across 11 neighborhoods

HOW CAN WE SUPPORT THE MOST VULNERABLE GROUPS?

● Lead efforts to fight discrimination and stigmatization of vulnerable groups ○ TIME highlights increased instances of xenophobia ​ and racism, particularly against Asian communities ○ Explain and educate that referring to coronavirus as ​ “Chinese Coronavirus” or “the Wuhan virus” is inaccurate and can lead to discrimination and xenophobia ○ The United Nations Commission on Human Rights has ​ asked that such forms of discrimination be avoided at all costs ○ UNICEF has communicated that “fear of the virus is ​ also contributing to discrimination against people from vulnerable groups, including refugees and migrants – this is unacceptable.”

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● Offer high-risk populations priority or separate access to key resources ○ Some grocery stores have begun including hours that give priority to elderly, disabled or ​ ​ immunocompromised shoppers ● Philanthropy should continue to focus on those who are most affected and vulnerable: people who are ​ ​ unemployed, low-income people, children who can’t connect to digital learning and are food insecure, families caring for people with disabilities, and people experiencing homelessness ○ Information must be deployed to these communities through trusted representatives / outlets, and available in multiple languages ○ California has announced a $125 million fund to provide direct cash assistance to undocumented ​ immigrants impacted by COVID-19, as they are currently ineligible to receive financial support from ​ the US federal government’s stimulus package. $75 million of the fund will be contributed by taxpayers, while $50 million has been pledged by institutions including Emerson Collective, Blue Shield of California Foundation, the California Endowment, the James Irvine Foundation and the Chan Zuckerberg Initiative ● When publicly reporting confirmed cases of COVID-19, include anonymized data about race to address ​ the full extent of health inequity as it pertains to testing and access to care ​ ○ Milwaukee has chosen to publicly share the race of those with confirmed cases of COVID-19 to ​ ​ address racial disparities in access to healthcare ● Leverage public-private partnerships to support vulnerable small businesses ○ In conjunction with the mayors of five major cities, GrubHub has suspended up to $100 million in fees ​ ​ charged to independent restaurants to allow for continued operations. This initiative will provide immediate cash flow relief to 80% of businesses that GrubHub works with ○ The Small Business Administration has published a guide for small businesses that includes advice for ​ ​ business owners and information about loans and relief programs ● Actively listen to what vulnerable communities need ​ ○ DC Coalition Against Domestic Violence: “As updates to ​ ​ services across the domestic violence continuum of care are made, we’ll stay connected with the DC Victim Hotline to ensure survivors can be linked to available services. We recognize that many of the strategies discussed to prevent the spread of COVID-19, such as self-quarantine and physical distancing, may be dangerous for survivors and their families.” ○ In response to self-quarantine guidelines, Safe Horizon, a ​ ​ nonprofit that supports domestic violence survivors in New York City, is proactively working with survivors to develop a “safety plan” to minimize risk to a survivor, especially if she is still in contact or living with her abusive partner ○ 100+ LGBTQ organizations called on US public health officials to ensure public messages about the ​ coronavirus include information targeted to gay and trans people (who have higher rates

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compromised immune systems compared to the overall population) and to provide resources directing people towards LGBTQ-friendly health care providers ● Support action to end violence against women and girls, which has increased during the pandemic. The ​ ​ United Nations recommends designating domestic violence shelters as essential services to keep them ​ open, providing childcare for shelter staff and encouraging governments to dedicate national COVID-19 ​ funding specifically to meet the increased demand for shelters ● Support nonprofits that make critical, low-cost resources available to vulnerable groups ○ EveryoneOn focuses on connecting low-income families to affordable internet service and computers ​ ● Support established networks that are directly helping those in need ○ The National Domestic Workers Alliance has created a Coronavirus Care Fund to provide emergency ​ financial assistance to domestic workers to allow them to stay home with their families ● Repurpose vacant housing to reduce strain on overburdened health systems ○ Tufts University has offered its vacant dorm rooms to those who are infected with coronavirus to ​ allow them self-quarantine safely away from others ○ California has housed thousands of homeless individuals in hotels throughout the state ​ ​ ○ Airbnb is working with the Red Cross, the International Rescue Committee and the International ​ Medical Corps to provide free or subsidized housing for 100,000 healthcare workers ● Proactively direct friends, family and colleagues to trusted resources to support their mental health and ​ ​ wellbeing during the pandemic, including crisis interventions, mindfulness and movement ● Invest in cross-sector collaboration to address the disconnect between public health departments and access to electronic medical records

HOW CAN WE MEET THE NEED FOR CHILD CARE?

● Find innovative solutions for child care, especially for essential workers ○ The YMCA in Minnesota has repurposed 38 fitness centers to provide child care for children of critical ​ ​ workers, including healthcare employees, teachers and grocers. The sites will follow physical distancing and other guidelines from the CDC during the outbreak ○ Weekdays, a Seattle startup, is addressing child care shortages by providing access to its marketplace ​ of pre-school and after-school child care, as well as providing a rapid-onboard process to enable parents to provide child care to others’ children in their homes. To mitigate the spread of disease, the organization will cap the number of children that can be cared for in each home at three ○ LegUp, a service in Seattle that matches parents with child care options appropriate to their needs, is ​ offering its matching services to temporary child care for free to parents ○ Massachusetts has approved the reopening of select child care facilities to provide child care for ​ families in extreme need, such as health care workers, sanitation workers, law enforcement and families living in shelters ● Collaborate with other parents to support local solutions for child care ○ Covid Childcare Coop Calculator is a free tool built by volunteers to help parents and child caregivers ​ coordinate child care efforts ● Leverage connections within existing communities ○ Medical students are volunteering to provide child care, pet care or run errands for healthcare ​ ​ ​ workers overburdened with extended work hours

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● Establish boundaries with children when possible ○ Create daily schedules to provide structure, consistency and transparency in parents’ availability if ​ child care options are not available ○ Canadian Prime Minister Justin Trudeau is providing full-time parent care (without support staff) ​ while his wife is treated for the virus. He has tried to draw boundaries of when he can and cannot be interrupted while still being empathetic to needs of his children ● Support federal policies that provide funding for and create access to free childcare, particularly for parents working in essential industries ○ Australia has earmarked more than $975 million to provide free childcare for parents in essential ​ ​ industries, while also prioritizing disadvantaged or vulnerable children ● Support employees by offering paid parental leave during COVID-19 ○ Microsoft is offering employees an additional 12 weeks of paid parental leave to help parents ​ ​ navigate school closures

HOW CAN INDIVIDUALS MAKE A DIFFERENCE?

● Social / physical distancing: A public health tactic that ​ helps to slow the transmission and spread of contagious illnesses. It involves measures like working from home, shutting down schools, canceling large events and keeping a physical distance of six feet or more between yourself and anyone. ● Follow your public health authority’s guidelines to ‘flatten the curve’: To keep hospitals and doctors’ ​ ​ offices from becoming overwhelmed with sick patients, the ultimate goal for public health authorities is to flatten the epidemic curve - a graphic representation of the spike in infections. Physical distancing can help when it’s implemented early, so that, over time, all patients get the resources they need ● Support online giving campaigns for immediate relief ​ ​ - there are many campaigns that are being matched ​ by corporate or philanthropic dollars to double your giving ○ Organizations are coordinating requests to solicit, manufacture or donate personal ​ ​ ​ ​ ​ protective equipment to healthcare providers ● If healthy and able, volunteer to deliver supplies to ​ ​ those who cannot shop themselves ● Join ongoing online mutual aid support groups to ​ volunteer and assist those in need in your community

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● If you’re fluent in more than one language, help translate medical documents and crisis responses to other languages through Translators Without Borders ​ ● Buy gift cards for local restaurants and other businesses (e.g. hair and nail salons) that operate on small ​ margins ● #TipforTwo - consider tipping double on all delivery and takeout orders to help those affected in the ​ service industry ● Consider tipping service industry professionals through Service Industry Tips, an app that connects you to ​ ​ local bartenders through Venmo or CashApp ● Support or participate in online efforts like Storytime Corner to read to children online to prevent social ​ ​ isolation ● Refer those in need to trusted sources for online mental health support, including select apps and ​ ​ chatbots, as a stopgap if live counseling is not available ● Volunteer to assist blind and low-vision people through the Be My Eyes app, which connects volunteers ​ ​ via video call to assist with checking expiry dates, distinguishing colors, reading instructions or navigating new surroundings ● Where hospitals and health departments have requested and provide oversight, volunteer to sew face ​ masks for healthcare workers to combat supply shortages ​ ● Foster or adopt an animal to reduce strain on animal shelters ​ ● Volunteer to make friendly phone calls to seniors who may be feeling isolated and lonely through United ​ Way ● Help ensure that your US state secures a proportionate amount of federal funding for health and education by filling out the 2020 Census online ​ ● Verify your voter registration status online to ensure eligibility for upcoming US primary and national ​ elections ● Take the International Survey on Coronavirus, facilitated by researchers at leading global universities to ​ ​ better understand how people cope and prepare for the spread of COVID-19. To date, the survey has been completed by more than 83,000 people in 100 countries ● Donate your unused hotel points, which Marriott is converting to monetary donations, to organizations ​ including World Central Kitchen, UNICEF and the American Red Cross ● Continue to support intersectional grassroots movements through online activations / organizing ○ Leaders of Gen Z, which will constitute 10% of eligible voters in the US general election in November 2020, have moved in-person protests to online movements. Organizing through Zoom meetings and ​ ​ ​ ​ webinars, Gen Zs are building additional momentum for causes including climate change, gun control ​ and affordable housing

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IV. CORPORATE RESPONSE

HOW COMPANIES ARE LEVERAGING CORE BUSINESS TO MAKE A DIFFERENCE

● Highlight actions taken to promote health, including increased sanitation efforts ○ Southwest Airlines has enhanced cleaning procedures on ​ planes to include hospital-grade cleaning equipment ○ McDonald’s has added additional cleaning efforts in ​ high-touch areas, and enhanced sanitation surrounding delivery procedures and packaging safety ● Prioritize essential retail items such as household staples and medical supplies ○ Amazon has suspended non-essential items from entering their warehouse and hired 100,000 ​ additional workers to meet shipping demands ○ In addition to making financial contributions to four Italian hospitals, the Hubei Red Cross Foundation in China and the French Pasteur Institute, global luxury group Kering is purchasing, manufacturing ​ ​ and donating millions of surgical masks and garments for healthcare workers in Italy and France ○ LVMH will reposition their fragrance facilities to produce hand sanitizer, which will be distributed free ​ of charge to local health facilities ○ Koval Distillery will utilize its distillery facilities to produce hand sanitizer to distribute to the local ​ medical community and retirement homes. It has launched a GoFundMe campaign to offset distribution costs and continue to pay staff salaries ● Enforce new measures to maintain proper hygiene ○ Companies can stop accepting cash payments for hygiene purposes, as well as prioritize / facilitate ​ ​ mobile payments ○ Food service businesses can adjust to not provide condiments, stop accepting personal cups in coffee ​ establishments, restrict in-store seating and increase the accessibility of mobile and to-go ordering ● Innovate / expand services and products to incentivize desired behavior ○ CVS is offering free telemedicine visits for 90 days to ​ ​ limit exposure to health care providers, as well as free home delivery of medicine ○ Uber and Lyft will provide 200,000 bottles of hand ​ ​ ​ sanitizer for drivers to offer to passengers, penalize customers / drivers who travel while sick by suspending their accounts, and has cancelled carpool options to minimize contagion ○ Postmates and Instacart are among numerous ​ ​ ​ platforms rolling out contactless delivery or leave at my ​ Doorstep Delivery to minimize the spread of disease ​ ○ Many private insurance companies are expanding virtual care options and waiving applicable costs ​ ​ ​ ​ for screening and testing

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○ Zoom is expanding video conferencing abilities for schools to facilitate free online classes and have ​ partnered with Clever for easier enrollment ​ ​ ○ Google is offering free access to advanced Hangouts Meet video-conferencing to G Suite users and G ​ Suite for Education customers through July 1. This will allow for higher quality video conferences, larger meeting room capacity, and ability to save recordings of video conferences at no cost ○ Microsoft has offered tools to help teachers and students transition to online learning ​ ○ Spectrum is offering free WiFi to households with K-12 or college age students for 60 days to ​ facilitate online learning and offering free installation ○ Salesforce created Health Cloud, which provides free access to technology for emergency response ​ ​ ​ ​ teams, call centers, and care management teams for health systems affected by coronavirus, as well as a free data resource hub to help organizations see and understand coronavirus data in near ​ ​ real-time ○ Exercise studios and meditation teachers are offering free at-home classes while gyms and studios ​ are shut down ○ Headspace is offering free guided meditation services for companies and employees to support ​ mental health ○ Anedot has lowered fundraising fees to 3% and offering free text-to-give activations for ministries ​ and nonprofits ○ NextDoor rolled out a new feature that allows users to ​ opt-in to assisting neighbors with tasks such as getting groceries ○ Coordinated efforts led by the TapRoom Agency are ​ ​ helping small brick-and-mortar businesses move their merchandise online to continue business operations ○ Spotify enabled new features that allow artists to fundraise ​ directly from their pages in order to offset lost income from cancelled tours. It also offers artists the ability to direct followers to donate to trusted partner organizations ○ Dyson has designed a new ventilator, and the United ​ Kingdom has ordered 10,000 units, pending approval by regulatory bodies. Dyson will donate an additional 5,000 units to international relief efforts in the coming weeks ○ Marriott has launched Rooms for Responders, an initiative ​ ​ that will donate $10 million worth of hotel stays to healthcare providers in the United States. Marriott’s Community Caregiver Program, available in the US, Canada, Carribean and Latin America, will offer discounted rates to healthcare providers booking rooms in proximity to the hospitals where they are working ○ Nike collaborated with Oregon Health & Science University to design and produce full face shields ​ and specialized respirator lenses that will be donated to healthcare workers. Nike’s manufacturing ​ team devised innovative ways to repurpose already-manufactured elements of footwear and apparel to reduce production time

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● Connect with existing audiences to raise awareness of ongoing initiatives to raise funds for those affected by COVID-19 ○ Vogue and The Council of Fashion Designers of America launched A Common Thread, a storytelling ​ ​ initiative to raise awareness of the impact of COVID-19 on the fashion community, and relaunching the CFDA/Vogue Fashion Fund to raise funds for those affected ● Maintain global supply chains that allow for purchasing of PPE, and implement regulations to address ​ price-gouging and counterfeiting, which disproportionately affects low-income countries where supply is ​ ​ already limited

HOW COMPANIES ARE SUPPORTING EMPLOYEES

● 78% of people believe that businesses have a responsibility to ensure their employees are protected from ​ COVID-19 in the workplace, and do not spread the virus into the community. 33% say they've convinced ​ other people to stop using a brand they felt was not acting appropriately in response to the crisis ​ ● Encourage employees to work remotely when possible and find ways to boost morale ​ ○ In the United States, fewer than 30% of workers can work from home, including just 16.2% of ​ ​ Hispanic workers and 19.7% of black workers ○ Steyer Content, a content creation company, uses the messaging platform Slack maintain a sense of ​ community through informal events like trivia and digital happy hours ○ Many companies are taking a cue from a viral Twitter thread and encouraging remote employees to ​ ​ share photos of their home office setups and pets keeping them company ● Share your business continuity plan, if possible through remote work ​ ​ ● Mobilize networks of teams to respond to adjustments in work settings, such as external ​ communications, technology, colleague outreach and helping employees adapt to new virtual working environments ● Close brick-and-mortar stores, and in some cases, online stores, while maintaining staff pay whenever possible ○ Patagonia has closed all brick-and-mortar stores and online stores ​ ○ Apple has closed all of its stores outside of mainland China ​ ● Update paid leave policy or offer additional benefits to hourly employees who cannot work from home ○ Currently, 25% of workers in the US do not have paid sick leave ​ ​ ○ Walmart has amended their employee attendance policy so that employees will not be penalized for ​ using paid sick leave; Walmart also waived eligibility requirements to apply for The Walmart Associates in Critical Need Trust, a charitable entity that provides up to $1,500 to employees in extreme financial need ○ Darden restaurants (Olive Garden & LongHorn Steakhouse) will now offer accrued paid sick leave for ​ restaurant employees ○ 21 NBA teams will finance salaries of stadium employees due to suspension of the NBA season ​ ○ &Pizza offered free pizza to families and increased salary for staff by $1 per hour, as well as ​ subsidized the cost of shared ride vehicles to reduce disease spread on public transportation

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○ Trader Joe’s is setting up a special bonus pool for store employees based on recent sales increases ​ ​ and has made additional paid sick time available to its employees ​ ​ ● Offer catastrophe pay to cover medical bills for those who become infected with COVID-19 ​ ​ ○ Ride sharing companies such as Uber and Lyft are providing up to two weeks’ paid sick leave for ​ ​ ​ ​ ​ drivers diagnosed with COVID-19, or those put under individual quarantine by a public health agency, to support drivers financially and protect riders’ health ○ Starbucks will offer fourteen days of sick pay for any employee “who has been diagnosed with or ​ exposed to COVID-19, or comes in close prolonged contact with someone in their store or household,” and additional sick pay up to 26 weeks if employees cannot return to work ○ McDonalds will pay up to 14 days of sick leave to employees who have been quarantined ​ ● Reduce human interaction by changing in-person ​ meetings to video conferences and postponing external ​ meetings ○ Apple announced that it was taking its annual ​ developers conference to an online-only experience due to coronavirus concerns, and gave $1 million to organizations in San Jose (where the conference was intended to be held) to offset local revenue losses ○ The Adobe Digital Experience Summit has been ​ moved to an online-only event ● Prioritize regular, intentional communication from ​ leadership / management so stakeholders feel empowered and know what is expected of them ○ UCLA provided proactive messaging to students ​ regarding class schedules, employment opportunities, and resources available to students ○ Limaid updates staff weekly on with guidance about ​ working from home, travel policies, reducing their health risk, and self-care ○ Kissflow brought in an infectious disease doctor to the office provide real facts to employees ​ ● Target is investing at least $300 million to increase employees’ hourly wages and provide extended sick ​ leave for elderly employees and those with pre-existing health conditions. As part of the commitment, the Target Foundation will make a $10 million donation to support employees experiencing financial hardship, international relief efforts and community-based organizations ● Netflix has established a $100 million relief fund to support ​ production professionals who are out of work due to the pandemic. The majority of the fund will support workers on Netflix productions, while $15 million will be donated to nonprofits providing emergency relief in countries where Netflix has a large production base ● Richard Branson, CEO of Virgin Group, initially asked employees of airline Virgin Atlantic to take eight weeks of unpaid sick leave. After

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receiving criticism, he announced a $250 million rescue package to secure the jobs of the airline’s 70,000 ​ ​ employees ● Comcast established a $500 million relief fund that will be used to pay salaries and benefits to its workers, especially those in areas where operations have been negatively impacted ​

HOW COMPANIES ARE ENGAGING AND SUPPORTING CUSTOMERS

● Direct customers to existing online resources before calling support ​ ​ centers, many of which are currently overwhelmed with inquiries ● Waive cancellation fees for travel and other activities that may increase contagion ○ Airlines have waived change fees for all passengers to reduce ​ the number of sick travelers ○ Offer extenuating circumstances cancellation policies for ​ ​ refunds, as implemented by Airbnb ○ Beauty services / salons have begun relaxing cancellation policies for sick clients ​ ​ ● Where feasible and appropriate, direct a portion of revenue or facilitate customer donations to organizations responding to COVID-19 ○ The cosmetic brand Lipslut is donating 100% of its earnings for one week to organizations that ​ ​ support COVID-19 relief efforts ○ GrubHub’s Donate the Change program allows customers to donate to charitable organizations that ​ work directly with restaurants and delivery drivers impacted by the COVID-19 health crisis; customers with premium subscriptions (GrubHub+) will have their donations matched by the company ○ Peloton is offering a 90-day free trial of their workout app. The company also donated $500,000 to ​ The Food Bank for New York City after a digital campaign that offered $1 donated per user that participated in select workouts ● Consider new partnerships to facilitate customers’ ability to earn revenue online ○ Soundcloud and Twitch have partnered to fast-track Affiliate program approvals on Twitch, which will ​ ​ allow some Soundcloud artists to earn money from their Twitch streams ● Offer avenues of engagement that empower audiences to use their voices for good ○ Verizon has launched Pay it Forward Live, a digital series in which high-profile performers will ​ ​ livestream on Verizon’s channels to support local businesses affected by COVID-19. Viewers are encouraged to tag their favorite local businesses, and Verizon will donate up to $5 million over the course of the eight-week series ● Consider waiving up-front costs like rent and parking fees so small businesses and nonprofits can maintain their operations ○ Bedrock Detroit has waived rent, business expenses and parking fees for tenants in April and May to ​ support local businesses affected by the pandemic. The company has also donated staff time from call center operations to schedule appointments for drive-up Coronavirus testing at a site with the ​ capacity to test 400 people per day with doctor mandated referrals

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● Donate products and services to benefit healthcare providers and create easier access to healthcare centers ○ Shoe companies including OOFOS, Crocs, Allbirds and more have donated hundreds of thousands of ​ pairs of shoes to healthcare workers in the United States. Other companies are donating scrubs to hospitals, beauty and self-care products to healthcare workers, and Starbucks coffee to first responders ○ Jump and other bikeshare companies are offering free bikes and rides for healthcare providers to ​ ​ facilitate transportation to healthcare centers globally ○ In partnership with World Central Kitchen, Sweetgreen launched the Sweetgreen Impact Outpost ​ Fund, with the goal of donating more than 100,000 healthy meals to hospital workers and medical ​ personnel, schools, senior centers, and vulnerable communities V. EVOLVED EVENT STRATEGY

HOW TO EVOLVE EVENT STRATEGY IN A PANDEMIC

● Cancel or postpone large gatherings that may accelerate the spread of disease ○ The CDC recommends limiting gatherings of more than 50 people until May 15, 2020 ​ ○ Major events scheduled for after May 15 that have not yet been cancelled include: ■ Chicago Blues Festival ○ Coachella, Bonnaroo and the Netflix is a Joke Comedy Fest have been postponed to fall of 2020 ​ ​ ​ ​ ​ ○ The International Olympic Committee announced that the Tokyo 2020 Summer Olympics will be ​ ​ postponed to 2021 ○ SXSW was cancelled in its entirety for 2020 ​ ● Focus on the need to protect the vulnerable, contain the disease and put the safety of supporters first ○ The Archdiocese of Boston suspended all Catholic mass services. Its statement spoke to the fear and ​ confusion in the public, but emphasized that the decision was made in order to support the vulnerable and mitigate spread of illness ○ Updates from major sports teams cancelling sport seasons ​ ​ ○ Updates from various music concerts and festivals that have been cancelled ​ ​ ● Highlight continued commitment to organization’s goals, despite cancellation of events ○ GLAAD Awards: “It is so crucial that our community supports one another during this time. We look ​ forward to hosting an event later this year to celebrate the community, especially as we head into one of the most important elections in this nation’s history.” ● Thank sponsors for continued support, particularly during this challenging time ○ NFTE Entrepreneurial Spirit Awards Gala: “Please know that ​ this decision was not made lightly. NFTE deeply appreciates all our supporters, and particularly the Citi Foundation, our lead sponsor and Honoree.” ● Move programming online when possible ○ Encircle, an LGBTQ+ family and youth resource center in ​ Utah, is adapting programming and social opportunities to live broadcasts via YouTube

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● If postponing an event, utilize online developer tools to show users the latest information pertaining to ​ ​ event changes

HOW TO EVOLVE EVENT STRATEGY: DIGITAL CASE STUDIES

● Translate in-person events to digital events for at-home viewership ○ The online series #LiveFromHome challenges musicians to ​ ​ post live videos from home to support physical distancing, while also helping artists fundraise to offset lost tour revenue. ○ #TogetherAtHome is another opportunity for musicians to ​ host live concerts from home. Significant artists including John Legend and Chris Martin of Coldplay have participated. ​ ​ ​ ○ #SongsOfComfort was utilized by Yo-Yo Ma to play comforting music for those anxious due to the ​ pandemic ○ The New York Metropolitan Opera is offering free, nightly streams of its past concerts to audiences ​ ​ worldwide ○ Sofar Sounds has directed audiences to its online library of ​ past shows ○ Comedy theaters are charging audiences low rates for ​ at-home shows to keep theaters open ○ Rita Wilson shared her “Quarantunes playlist” to encourage ​ ​ people to stay home and connect through shared music ○ Performers from RuPaul’s Drag Race have launched Digital ​ ​ ​ Drag Fest!, an online, all-ages drag festival. Viewers can ​ purchase low-cost tickets to each unique, 30-minute show, and capacity will be limited to allow for exclusive experiences. Viewers can also tip performers ● Leverage social media for a new twist on classic at-home activities ○ Save the Children has partnered with No Kid Hungry to create #SaveWithStories, in which Amy ​ ​ Adams and Jennifer Garner read children’s stories on Facebook and Instagram. The videos are coupled with a call for donations to feed vulnerable children during the pandemic ○ Focus Features will host free Movie Mondays on its Facebook page. Viewers will be encouraged to ​ ​ donate to the Entertainment Industry Foundation’s COVID-19 Response Fund ​

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