Turbo-Hybrid Symbiosis: the Chemistry Is Right Here

CUSTOMER JOURNAL • EDITION 1• 2018 COM•PRESS

AERaudit Transparency of savings potential for wastewater treatment plants 2

New turbo generation Premiere for Aerzen Turbo G5plus 3

AERZEN Process Gas New alignment AERsmart from AERZEN has the task of optimally distribu- ting the amount of air, required by the aeration energetically optimal to the blowers installed at the Bomlitz wastewater treatment plant. This wastewater treatment plant is loca- 4 ted about 1.5 kilometres from the DOW chemical plant. Turbo-Hybrid symbiosis: Dear Readers, The year 2018 has already picked The chemistry is right here up speed and one of the most important trade fairs for us, the IFAT in Munich, is just around the Thanks to AERZEN blowers and smart global control system, DOW increases the energy corner. efficiency of the wastewater treatment plant Is your wastewater treatment plant well prepared for the future? Read in this issue how you can guarantee reliable, DOW produces cellulose-based chemical precursors at Bomlitz in also taking in the municipal wastewater of energy-efficient operation with Lower Saxony. The communal wastewater treatment plant the city of Bomlitz and the surrounding Klaus-Hasso AERZEN Performance³. Perfor- villages. Heller, CEO of mance³, is the unique and operated by an American chemical group is accordingly designed to AERZEN In the course of continuous moderni- customised solution based on sation, the company replaced three turbo Positive Displacement Blower treat the chemical wastewater originating in production. DOW has blowers equipped with magnetic bearings Delta Blower, Positive Displacement Compressor now used a modernisation of biology to use an intelligent, fully Delta Hybrid and Turbo Blower Aerzen Turbo. The and causing more and more expenses starting point is always the load curve of your automatic combination of flow and displacement machines from in 2017. Today, a combination of two wastewater treatment plant, because every waste- AERZEN in its blower technology. AERZEN turbo blowers with air foil bear- water treatment plant is different and deserves ings and one Delta Hybrid package sup- an individual consideration and perfectly tailored ellulose is an important construc- industries, for example, they replace glu- plies the aeration tanks of biology. With machine configuration. The AERZEN compound tion material of nature and stabi- ten in baked goods, help to reduce the fat a rated motor output of 150 kW each, the control AERsmart ensures that your machine pool lises plants and trees. It is the main content in food and enable the delayed re- two AT200 turbo blowers deliver an intake is always operated at the energetic optimum. C component of plant cell walls and is made lease of active ingredients in medicines. In volume of 5340 cubic metres per hour at Speaking of energy efficiency: Do you already know our new G5plus series for Turbo and Delta of wood or cotton. DOW uses the basic the construction sector, methyl cellulose a maximum differential pressure of one Blower? Learn more about an increased efficiency properties of cellulose in the Industrial provides the right properties in tile adhe- bar. Both assemblies cover the base load of 5 - 10 percent! Park Walsrode (Heath area) and produces sives, wall plasters or mortar. in the communal wastewater treatment If you are not sure which AERZEN machines or derivatives which can develop a wide vari- plant and run with an average differential machine combinations are the right ones for your ety of properties depending on their com- Communal wastewater treatment plant pressure of 0.8 to 0.9 bar, according to plant, simply request the AERaudit. Our service position and processing. Some gel at high for chemistry and municipalities Sebastian Göritz, assistant foreman. team will develop the optimal concept for you by or low temperatures, others form films or The waste water arising from production Both turbo machines are operated via measurements on site. stick, some make liquids differently vis- is treated in the wastewater treatment an integrated frequency converter so The best way to get a first impression is to visit the AERZEN stand in hall A3, stand no. 351/450. cous. Due to their water-binding, thicken- plant 1.5 kilometers away from the fac- that the volume flow conveyed can be We look forward to welcoming you! ing and adhesive properties, these deriva- tory. DOW operates the 350,000 EWG adjusted according to the load opera- tives are in demand for a large number of (population equivalent) plant as a com- tion with a regulating range of Sincerely yours, products. In the food and pharmaceutical munal wastewater treatment plant, thus 40 to 100%. Decreasing oxygen 2 COMPACT

Securing subsidies for energy efficiency The AERsmart global control system controls the combination of the Thanks to public subsidy programmes, energy three blowers autonomously. The efficiency now has a double pay off. In order to remote terminal solution has its exploit this potential, AERZEN will offer its cus- own visualisation with touch pad. tomers comprehensive support in the areas of Sebastian Göritz, . energy efficiency, energy recovery and resource wastewater treatment management together with the state-subsidised plant Bomlitz: e.qua network. The climate protection targets adopted by the German government are accom- Stepping in for low loads: The panied by numerous subsidy programmes that Delta Hybrid distinguishes itself can be used by operators of water management That‘s an by a high energy efficiency even facilities. A distinction must be made between innovative thing. in partial load operation. concept and investment subsidies for energy in the context of climate protection. Customer-oriented support by AERZEN and demand leads to the gradual shut- this type of machine reduces energy con- site and can read the current key figures of e.qua ranges from measuring volume flow re- down of both base load devices, sumption by approx. 15 percent. the connected assemblies or transfer them quirements, energy analysis and optimisation as the efficiency of turbo machines de- However, the communal wastewater into the control room. Sebastian Göritz is and the preliminary clarification of suitable fund- creases drastically with low speeds. “In treatment plant in Bomlitz goes a big step confident that plant modernisations in this ing options for energy concepts to support in ap- this case, the Delta Hybrid takes over the further in terms of energy efficiency, and intelligent form will continue to increase. plying for funding. air supply”, explains Sebastian Göritz. combines turbo blowers and rotary lobe “Machines that have an ideal speed range One example is sewage treatment: wastewa- In contrast to the flow principle of the compressors into an overall system that should also be operated there”. Savings in ter treatment plants are among the largest en- turbo compressors, in partial load opera- is independently optimised thanks to the energy consumption of at least 15 percent ergy consumers in municipalities. With the latest tion the displacement principle makes the AERsmart AERZEN global control system. speak for themselves, especially as most technologies, considerable amounts of energy rotary lobe compressor accordingly more “That‘s an innovative thing”, says Sebas- electricity is consumed in biology. can be saved. In order to meet the increased re- efficient due to its high regulating range tian Göritz. AERsmart is designed to opti- Outlook quirements of the water and wastewater indus- of 25 to 100% in low volume flow require- mally distribute the air volume requested try, AERZEN has paid special attention to the ment. With the installed Delta Hybrid type by the control room to the connected as- In view of the new efficiency improvements energy efficiency of its assemblies. In addition, D 98 S, the volume flow conveyed amounts semblies. This distribution is based on the offered by Industry 4.0 for wastewater well thought-out solutions for waste heat utili- to 5800 cubic metres per hour with a mo- available technologies and the associated treatment, in future, DOW intends to mon- sation can be provided. AERZEN thus also meets tor power rate of 200 kW. characteristics and efficiencies. “The con- itor the partial streams more continuous- the political targets set for energy efficiency and troller decides which machines from the ly in Bomlitz. Online analytics in particular The Hybrid represents the very best of energy generation. pool are operated with which performance offers very good development potential. both worlds data to achieve the best overall efficien- “In the case of carbon suppliers, we have AERZEN combines the operating principles cy”, says the wastewater master at DOW. to carry out the measurements where the of positive displacement blowers and screw AERsmart thus goes far beyond cascading carbon is produced and not only in the compressors in the Delta Hybrid, providing with speed control and always runs the wastewater treatment plant. We are in a an energy-efficient solution. The machine machine pool at the energetic overall opti- position to act instead of just reacting”, ex- uses the Roots principle of full pressure mum. plains Sebastian Göritz. The connection of compression in low pressure ranges and The AERsmart control is equipped as a the AERsmart control to the control level is the screw compressor principle with inter- remote terminal with a visualisation on just as much the right way in this context nal compression in higher pressure ranges. a touch display. The operational staff can as the control of freight quantities on the Compared to conventional compressors, immediately see the operational state on basis of actual values.

Produce with improved energy efficiency and remain competitive with AERZEN AERaudit makes the savings potential of wastewater treatment plants transparent

Load operation in wastewater treatment plants is subject to the holistic concept AERwater, which inclu- considerable fluctuations. Collection and subsequent evaluation of des solutions for digitalisation, automation and resource efficiency. AERaudit provides With AERaudit, AERZEN determines the exact load the operating data from a blower station with the high-precision the data basis. requirements of wastewater treatment plants. methods of AERaudit delivers actionable results on the current utilisation and efficiency, and informs how it can be designed to Three steps to transparency run much more efficiently in the future. 1. On-site measurement: the AERZEN service 3. Report: all data of your blower station is ERaudit is an innovative service The basis for a process and energy- team brings transparency to the key figures displayed in detail and transparently. Tem- developed exclusively by AERZEN efficient clarification plant is invento- of your blower station. A mobile measuring peratures, load profiles and energy con- Ato improve the energy efficiency ry analyses and evaluation of the current station records the relevant data in your sumption are visualised and explained in of wastewater treatment plants. Munici- operating data. Here, the actual load ventilation system. Volume flow, system detail in the form of diagrams. We will also palities in particular need to make savings requirement must be determined and pressure, temperature and kW output are show you your customised Performance3 wherever possible, and wastewater treat- the savings potential demonstrated. In measured live and recorded in the form of solution with the ideal machine configura- ment plants are often their biggest energy three steps AERaudit can derive the most load profiles. tion. In addition, what the saving potential

consumers. 60 to 80 percent of the total economical and future-oriented plant con- 2. Analysis: evaluation of the recorded data is of energy or CO2 is and which amortisation energy requirement of a wastewater treat- figuration. carried out carefully and in detail at AERZEN times can be achieved. ment plant is generated in the field of bio- The AERaudit service is a component of headquarters – every low and peak load, no Contact person: logical aeration. As an analysis specialist, Water 4.0, a forward-looking process ori- matter how small, is registered. Based on the Markus Leidinger, Application Specialist AERZEN is a competent partner for running entation in water management. As one of results, AERZEN experts then develop one or Wastewater Technology energy checks, and undertaking meaningful the market leaders in wastewater techno- more solutions tailored to customer require- mobile: +49 175 9335602 analysis in order to optimise energy con- logy, AERZEN accompanies its customers ments that are as efficient as possible. e-mail: [email protected] sumption by blower stations. on their journey towards Water 4.0 with COM•PRESS 1|18 COMPACT 3

Premiere for the new turbo generation Delta Blower series Aerzen Turbo G5plus: more compact, extended With the Generation 5 positive displacement blowers AERZEN has set new standards. Now, more efficient, simply better the series is extended by two new blower stages: GM 110 S and GM 130 S types close the gaps in plus With the new generation Aerzen Turbo G5 AERZEN has the volume flow range. The figures “110” and developed the most compact and efficient turbo in its class. “130” stand for intake volume flows of 110 and 130 m³/min respectively (6,660 and he now introduced series Aerzen which reduces the heat loss in the motor 7,800 m³/h). Previously, there had been a Turbo G5plus lives up to its name, to a minimum and, consequently, improves jump from 90 m³/min (5,400 m³/h) to up to Tbecause it convinces through numer- the total efficiency significantly. A further 150 m³/min (9,000 m³/h) and with it also a ous advantages. The new turbos have an advantage: an additional motor throttle jump in the nominal diameter from DN250 to extremely compact design and require very or a sine filter, which have to be used on AERZEN sets DN300. With the new blower sizes, this volume little space. Further outstanding features conventional frequency converters, is no standards flow range is now finer graded, which brings de- are the innovative AERZEN air foil bearings longer necessary. with the new cisive advantages for plant manufacturers and with double coating and the new multilevel A further decisive development are the generation operators in terms of investment costs, dimensi- Turbo G5plus. frequency converter technology (> 55 kW), new air foil bearings with double coat- ons and control range. ing consisting of Teflon and graphite. It What is also new: the enhanced Delta Blower convinces through an increased tempera- series G5plus. Energy efficiency is currently the The advantages at a glance ture resistance and lifetime of > 80,000 most important focus, particularly in the field of • Increase in energy efficiency by up to 10 • Low maintenance effort, only regular filter hours of operation independently from compressor technology where energy costs ex- percent compared to conventional turbo change start and stop cycles. ceed 90% of the life-cycle-costs. AERZEN has technology • Extended application possibilities at ambi- Aerzen Turbo G5plus is offered for vol- always been a standard setter to develop more • Extended bearing life thanks to innova- ent temperatures up to 50 °C ume flows from 300 m³/h to 8,400 m³/h efficient and environmentally friendly processes. tive AERZEN air foil bearings with double • Active pump protection through automatic and for a maximum pressure of 1,000 bar. To expand upon the success of the AERZEN Delta coating, maximum reliability even under speed increase Eight sizes from the small AT 25-0.8 G5plus Blower series, an exciting new design sets ener- extreme operating conditions • Space-saving design to the largest model AT 200-1.0 G5plus are gy saving records. The new G5plus series distin- • 100 percent oil-free currently available, five more are in prepa- guishes itself by increased energy efficiency of up ration. to 5% and significantly reduced dimensions. Experience the new blower sizes at the trade fair stand of Aerzener Maschinenfabrik at the Modernisation with AERZEN technology IFAT in Munich and the ACHEMA in Frankfurt.

Eleven assemblies for Spanish wastewater This is AERZEN Performance³

AERZEN defines Performance³ as an individual treatment plant solution for the oxygen supply of biological aeration in waste water technology. Individual as- A wastewater treatment plant semblies of Delta Blower positive displacement in the Spanish city of Ourense blowers, Delta Hybrid rotary lobe compressors has been modernised by means and Aerzen Turbo blowers of the AERZEN range of products or a combination of assemblies of of AERZEN technology. Eleven different efficiencies and regulating ranges can AERZEN assemblies are now be used. . being used there for waste water What is so special about Performance³ treatment. Every technology has its strengths, but is also subject to physical limitations. By means of a bout 350,000 people live in the possible technology mix and the use of differ- catchment area of the city of ent sizes, the individual strengths of assemblies AOurense in the northwestern prov- can be added to a highly efficient combination ince of Galicia. Comprehensive modernisa- with the best control range. The AERZEN Perfor- tion measures have been taken to clean mance³ concept takes into account the respective the waste water in this region in accord- AERZEN technology was used to renew the wastewater treatment plant in the Spanish city of Ourense, requirements of a plant and offers you a right- ance with current regulations. These in- where around 350,000 people live. sized solution that suits you and your plant per- clude the construction of collection tanks, line and an advanced digestion process for fectly. You will be supported by AERZEN waste- a new wastewater treatment plant, dis- the sewage sludge line, consisting of ther- water experts during the entire process until your mantling of the existing wastewater treat- mal pretreatment by thermal hydrolysis and Performance³ solution is found. ment plant and the environmental remedi- subsequent mesophilic anaerobic digestion, ation of the affected area. as well as a special assembly for the treat- How does AERZEN proceed? With a maximum flow rate of 4,238 ment of waste water (CLEARGREEN). In a first step, the load profile of a was- m3/h of waste water to be treated, the The design, and the incorporation of new tewater treatment plant is evaluated and new plant in Ourense is three times larger technologies for waste water treatment, important parameters for the following than the previous wastewater treatment made it possible to optimise the process- calculations are determined. If this load pro- plant. AERZEN technology plays an im- thanks to the three different technologies es at the wastewater treatment plant in file is not known it makes sense to record portant role here. The assemblies installed developed by AERZEN (see infobox) for Ourense, with the following results: the measured value before. For this purpose, therein by Aerzen Ibérica are: oil-free air solutions: Delta Blower (conven- • Reduction of energy consumption AERZEN uses its AERaudit product which is used • Four Delta Blower GM 7L tional blowers), Delta Hybrid (hybrid ma- • Increase in energy production to measure the volume flow and other important • Two Hybrid D 98S chines) and Aerzen Turbo (turbo blower). • Reduction of biological solids variables during operation of a plant (see page 2). • Five Turbo AT 300 • Upgrading of sewage sludge for agricul- An analysis of the recorded load profile forms the Optimisation of processes Bernardo Alonso and Jesús Carrasco from tural use basis for the Performance³ process. At the begin- the technical team of Aerzen Ibérica, and The wastewater treatment plant in Ourense • Reduction in the consumption of reac- ning, the solution space consists of a multitude Alexander Mau from Aerzen, participated comprises the compact SEDIPAC 3D lamel- tants of variants. Taking your plant requirements into in the commissioning of the machines. The lar transfer plant and the CYCLOR biological • Reduction of odour emissions and the account, AERZEN will develop the Performance³ combination of technologies is possible wastewater treatment plant for the water volume of air to be deodorised solution that best suits you and your plant. COM•PRESS 1|18 4 COMPACT

New Head of Opportunity Engineering in Supply Process Gas On 1 September 2017, Carsten Holldack as- sumed responsibility . for the group Opportu- nity Engineering in the Supply Process Gas division. The graduate me- chanical engineer, born The Team in 1970, has more than Supply Process Carsten Holldack 20 years of professional Gas at AERZEN experience in the field of rotating equipment. His head office previous roles were in development, product management and sales management. The “Opportu- Reorganisation according to Lean criteria nity Engineering” group at the Aerzen site, led by Holldack, consists of six experienced process gas specialists. AERZEN Process Gas: new alignment, more customer benefit

AERZEN customers will benefit win partnerships, and its customers can rely was done according to Lean criteria offers parallel, specific application-related stand- from the reorganisation of the on the company. “In future, we will be able AERZEN’s customers several advantages in ard concepts will deepen existing business to support the projects of our customers their cooperation with us. Above all, a sig- relations in AERZEN’s key segments. “We company in the range Process Gas. more specifically and, consequently, create nificant enhancement of the early techni- will address the most important purchas- values as a preferred partner from the early cal preclarification can now be achieved, in ing criteria by further reducing the project or more than six decades, AERZEN stages of the evaluation and the front-end order to accelerate the (basic) engineering. risks of our customers and improving their Process Gas has been available to pro- engineering design”, explains Pierre Noack, Among others, a shortened specification return on investment”, emphasises Noack. Fvide customised solutions with maxi- manager of Supply Process Gas. and procurement time of “long-lead items” With a powerful, experienced and expand- mum customer support covering the total AERZEN created the necessary precondi- with critical delivery dates, as well as more ing group in Aerzen, the competence cen- product life cycle, as well as in modernisations for this on 1 November 2017: on this efficient preparation of documentation tres in the USA and Hungary, as well as tion or re-engineering projects. The value date, the former Process Gas Division be- and faster approval, have been made pos- numerous subsidiaries in close proximity to promise that AERZEN gives, as a fami- came a value stream, now known as “Sup- sible. This front loading is pushed by the our customers, AERZEN is well equipped ly-owned business builds on long-term win- ply Process Gas”. This reorganisation, which new group Application Management. In to do this. Expect Performance!

New field of activity for AERZEN’s Biogas Business Unit AERZEN expands its product range with standardised gas compressors

AERZEN takes another step along the path of becoming an applica- AERZEN VMX unit in the pilot plant in Thailand tion-oriented compressor supplier for the compression of gases. AERZEN supports biomethane production in the herever an application-oriented business unit, which was established five years “land of smiles” compressor solution is required, but ago specifically to serve the biogas market and no special customer-specific require- its customers, is responsible, in co-operation Wments are placed on the design of the compres- with the global AERZEN sales organisation, for Biogas compressors for sor package, AERZEN now has the appropriate sales of this product line. In addition to Axel machine: based on a modular system, AERZEN Cichon, head of the biogas business unit, and now offers these customers standardised gas sales and project engineers Jens Drifte and Tim pilot plant in Thailand compressors of the series VMY and VMX. Haasler, Olaf Malachewitz in sales and Jannik Product liability issues have become in- Bartling in order processing are new members hailand, the “land of smiles,” is renowned for its tropical beaches creasingly significant in recent years, so, in of the team. The biogas business unit team is and carefree holiday pleasures. But Thailand is also an industrial line with all other AERZEN products, the looking forward to being a competent partner Tand agricultural country, which has been making great efforts for modular concept ensures strict compliance for AERZEN’s customers. some time to reduce CO2 emissions in order to help the environment. A with the applicable regulations. As these successful example of this is Thailand‘s first biogas treatment plant in compressors are defined as compressors for which biogas is produced from agricultural waste. In a downstream mul- handling process gases, EN 1012-3 (safety re- ti-stage treatment process, the CO2 and other impurities contained in the quirements for process gas compressors) is biogas are separated from the methane. The biomethane produced in this also applicable here. According to these re- way is then further processed to CNG (compressed natural gas) and can quirements, for example, the design of the thus be used as fuel for CNG-powered vehicles. compressor housing in a ductile material is Important components of this pilot plant are AERZEN biogas packages mandatory – see EN-GJS-400 LT (GGG40.3). of the VMX series, which are used to compress the biogas in various pro- With the extension of AERZEN’s product cess steps. The customer chose AERZEN products because of their well- range through these new standard gas com- known reliability, the low maintenance requirements of this compressor pressors, the field of activity of AERZEN’s AERZEN’s portfolio now also includes standardised gas series and the multiple references that AERZEN can show with its biogas biogas business unit expands accordingly. This compressors series VMY and VMX. compressors for the most varied biogas treatment processes. COM•PRESS 1|18 5

AERZEN relies on decentralised training concept APAC Training Centre opened

The Training Centre of the Asia-Pacific region (APAC) was opened in Singapore – this is the first regional training . centre established within AERZEN group.

he AERZEN group consequently im- plements the quality requirements of the market to the service com- The APAC Blower BASIC 1+2 training group with (from left) trainer Liew Fook Kim The training group with the trainers Michael Bolte (Aerzener Maschi- T (Asia), the fitters Huang Ya Qiang (China), Lee Mollison (Australia), Jalang Anak Lumpo nenfabrik, 2nd from left) and Liew Fook Kim (Asia, 3rd from left) petence and establishes a decentralised training concept. The concept is based (Asia) and Rahul Mehta (India), as well as Mike Kersting (Aerzener Maschinenfabrik) on the “Train-the-Trainer-Principle”. This means that: selected technicians from the sionally. Our target is to achieve a uniform In October 2017, a big step forward was tak- In addition to the core practical elements of regions will be trained in the head office as trainer and training level groupwide of en towards the successful implementation the training, theoretical knowledge was al- AERZEN trainers. In their training, in addi- which our customers profit worldwide. of the training concept. The first group of so covered. An official certificate and a fit- tion to gaining technical skills knowledge An important part of the concept is a four fitters from India, Australia, China and ter passport certificate were the awards for about standardised processes, they are al- standardised, uniform equipment in the Malaysia were trained on AERZEN products their successful participation in the train- so exposed to our training philosophy. We regional training centres, with equipment in the APAC Training Centre in Shanghai. ing. The fitter passports can only be issued also place importance to the communica- and tools, supplied by the head office. The They received Blower BASIC 1+2 training – by certified trainers in AERZEN group: they tion skills of the trainers in order that the product-specific training documentation this is a basic four week course which fo- are proof of the professional qualification training contents can be passed on profes- rounds off the concept. cuses on the overhauling of blower stages. of our fitters.

Customer Satisfaction Survey 2017 Key findings at a glance

Customer opinions are valuable and extremely important to us. Therefore, between mid and late 2017, the areas of “Local Headquarters,” “After Sales Service” and “Complaint Manage- AERZEN asked a significant number of customers in selected markets in Europe and South America to ment” - because these are important pa- participate in a Customer Satisfaction Survey. Thanks to the great response, a representative sample rameters for sustainable and customer-ori- was achieved, which is based on almost 500 telephone interviews with participants from France, Italy, ented cooperation. Spain, Portugal, Mexico, Colombia and Peru. This is what we want to achieve Our primary goal at AERZEN is to offer uring this survey, both overall satis- loyalty are closely linked to how important result, which also means a corresponding our customers a smooth cooperation that faction and loyalty, as well as the in- the individual performance parameters optimisation potential. Even though rel- saves time and effort. This year’s Custom- Ddividual performance characteristics are to customers. The performance crite- atively less importance was attached to er Satisfaction Survey has brought us clear in the different value-added areas of AER- ria “Products” and “Field Service” are the “Complaint Management” by customers insights directly from the most important ZEN, were recorded. The results are based most important areas of evaluation for responding to the survey, this assessment source - from you, our valued customers. on “school grades” that were converted in- AERZEN customers. We are pleased to has given us a clear signal on which we will We have been given clear tasks for opti- to a points system (0-100) and from which report positive results there in particular. work. misation. It is now up to us at AERZEN to action needs were defined. In other important areas, such as “Local take on board the feedback to further opti- Headquarters,” “Quotation Preparation,” Consequences and further action mise the cooperation with you. General evaluation “Order Processing” and “Delivery Service,” As customers, you have made it clear to us “How satisfied are you with AERZEN?” AERZEN was judged with a satisfactory that we can improve our performance in This question was answered at 78 points with “very satisfied” or “satisfied.” When asked about long-term overall loyalty, 81 Performance Range Importance Action required Evaluation percent of the customers surveyed rated Products ++  Good AERZEN as a loyal and future-proof partner. While this is a good result, there is al- Field Service ++  Good Questions, Suggestions, so room for improvement. Local Headquarters +  Satisfactory Ideas? Evaluations of the various value-added Preparation of Quotations + Satisfactory  We are looking forward to all your queries, com- areas Order Processing +  Satisfactory ments and suggestions on our customer journal The good ratings for overall satisfaction and we are at your disposal for further informa- Delivery Service +  Satisfactory and loyalty are no reason for self-satis- tion on AERZEN products and services. Give us a faction for AERZEN. This is because, as is After Sales Service +  Satisfactory visit on our website: so often the case, it is crucial to go into Marketing o  Satisfactory more detail and to examine the individual www.aerzen.com/news Complaint Management o Needs Improvement WWW. value-added areas and performance cri-  teria carefully. Customer satisfaction and The most important results from the Customer Satisfaction Survey 2017 at a glance. COM•PRESS 1|18 6 COMPACT

Klaus Peter Glöckner new member of the General Management Since 1 December 2017, the General Manage- ment of Aerzener Maschinenfabrik consists again of three per- sons: Graduate engineer Mr. Klaus Peter Glöckner The team of Aerzen USA completes the Manage- in front of the expanded ment team and has got company building in Klaus Peter Glöckner Coatesville. to know the company . intensively over the past few months. Klaus Pe- ter Glöckner is responsible for the EMEA region. He was previously employed as Chief Sales Of- ficer and Managing Director at Messrs. Kelvion.

View into the modernised Aerzen Colombia celebrated and expanded main production hall its 10th anniversary On 27 September 2017, Aerzen Colombia S.A.S., The newly planned production area was also presented at an Open House based near the capital, Bogotá, celebrated its tenth anniversary. The subsidiary, which when it opened was called Aerzen Andina, started out Aerzen USA celebrates the expansion as an agency of Aerzen Iberica. This developed into two separate subsidiaries - Aerzen Colom- bia, which now has 15 employees, and Aerzen of its headquarters Andina Peru, where four colleagues are currently employed. The markets in Bolivia, Ecuador and At Aerzen USA all the signs point to growth and expansion. This is experience as well as proven AERZEN pro- Venezuela are supervised by commercial agents. evidenced by the recent expansion of the company’s headquarters cesses and Lean criteria. Ricardo Castillo, Managing Director of Aerzen When entering the production hall, a Colombia, is pleased about the tenth birthday in Coatesville, Pennsylvania, by around 2,000 square metres, a de- clear structure is immediately visible. This celebrations: “We hope to be able to celebrate velopment which the company celebrated at an Open House event is as a result of the newly-designed ma- many more anniversaries and to contribute to the terial flow, workstations equipped accord- growth of the AERZEN group.” held on 19 September 2017. ing to 5S and visual management, which means, for example, the colour coding of he festive event in Coatesville was revised. The factory structure was devel- the various areas according to product well attended: participants included oped in close cooperation with local col- types, floor markings for material supply Tthe management of Aerzen Germa- leagues in Coatesville and the Lean team, and visual signals for material control. ny, representatives of the Commonwealth combining site-specific conditions and of Pennsylvania, representatives of the U.S. sales team, employees, customers, suppliers and personnel from construction companies. The keynote speakers were, The team of Aerzen Colombia in celebratory mood Tony Morris, President of Aerzen USA, Neil (from left): Miguel Calderon, Alejandro Jimenez, Nata- Weaver from the Pennsylvania Department lia Rojas, Alfonso Vilches, Laura RÌos, Ricardo Castillo, of Economic & Community Development Isabel OrtÌz, Anderson Castiblanco, William Moreno, Oscar Sanchez, David Salazar, Vanessa Franco, LuÌs and Klaus-Hasso Heller, CEO of AERZEN. The keynote speakers on occasion of the opening of Aerzen USA (from left): AERZEN CEO Klaus-Hasso Heller, Gama, Andres Gonzalez As a result of the expansion of the building, which has increased the available Tony Morris, president Aerzen USA, and Neil Weaver of the Pennsylvania Department of Economic & Commu- nity Development space by 50 percent, the facility has new office and seating areas, new conference IMPRINT rooms and a new break room. The addi- Facts at a glance tional production and storage space creat- • Number of employees: 112 • Ground ducts that channel outside air into AERZEN COM•PRESS Customer journal of ed takes account of the growing product • Size of the company site: around 5,800 the interior to cool the production areas Aerzener Maschinenfabrik GmbH range and Lean production. square metres, including 1,400 square me- • Recycled furniture and materials through- Edition 1 • 2018 The planning for the redesign of the pro- tres of office space and 4,400 square me- out the building Editor duction areas was carried out by a team of tres of production • Wild meadow with native trees and bushes Aerzener Maschinenfabrik GmbH employees from the Technology division Ecological characteristics of the company instead of well-kept lawn Reherweg 28 at the AERZEN parent company and Aer- premises: • Geothermal heat pump for heating and 31855 Aerzen GERMANY zen USA. At a one-week factory planning • Permeable paved areas with underground cooling Editorial staff workshop in Aerzen, the layout of the pro- layers of rock to store rainwater • Straw bale construction of the large confer- M/Stephan Brand (v.i.S.d.P.), Sebastian Meißler, duction hall, as well as the set-ups of the • Solar systems that generate a large part of ence room: R-value 48 Axel Cichon, Jan Gehrmann, Frank Glöckner, Klaus Grote, Klaus Heller, Pierre Noack production and logistics processes, were the company’s energy requirements • Footpaths with 40 percent recycled glass Picture credits AERZEN, Aerzen Asia, Aerzen Colombia, Aerzen USA, sienk.de, Shutterstock Realisation Maenken Kommunikation GmbH Von-der-Wettern-Straße 25 51149 Cologne Number of copies: 5.900

The new repair centre The new Turbo Blower assembly line Packaging of process gas products