@CACP_ACCP & #CACPICT

Summit Objectives • Discover how to avoid an NG9-1-1 disaster • Enhance your Cyber Security to build a taller wall • Explore meeting officer expectations in the Digital World • Discover how Digital Notes vary from Digital Footprints – What makes sense for your organization? • Study how others have used Cloud Platform implementations to create value and drive police innovation • Receive guidance in Storing Protected B in the Cloud • Investigate Interoperability and data sharing – Operationalizing CCSIMS • See the PSBN (Public Safety Broadband Network) roadmap and what it means to you • Learn about real world application of Robotic Process Automation, Chat bots, Virtual assistants • Acquire Tool Kits and valuable takeaways to help you on your journey to success • Receive insights on predictive analytics, privacy and other emerging issues for police organizations – and learn why an Ethics framework is necessary • Discover how equity, diversity and inclusion play a role in humanizing our technology • Study the successful approach of innovators in law enforcement

Target Audience Law Enforcement leaders, Practitioners and IT leadership from: • Police • Justice • Law Enforcement Agencies • Other public safety providers • Government agencies (federal, provincial, territorial, municipal) • Academic and research institutions • Industry

Summit Working Group • Mark Penney, Director General, Strategy & Innovation, IM/IT Program, RCMP; Co-Chair, Canadian Association of Chiefs of Police, Information and Communications Technology Committee • Akram Askoul, Director, Technology Services, Niagara Service • Andrew Kozma, Halifax Regional Police Service • Senior Director Eldon Amoroso (Ret.), O.O.M., & Coordinator, Canadian Association of Chiefs of Police, Information and Communications Technology Committee • Ms. Kathy Wunder, Director, Information Technology, Vancouver Police Department • Ms. Veronica Sutherland, Project Coordinator, Canadian Association of Chiefs of Police • Ms. Eva Yung, Project Administrator, Canadian Association of Chiefs of Police

1 Updated on February 19, 2020 @CACP_ACCP & #CACPICT

Sunday, February 23, 2020

17:00-19:00 On-site Registration (BC Foyer)

Monday, February 24, 2020

07:00 On-site Registration (BC Foyer)

07:00-08:30 Breakfast (Exhibit Area)

07:00-18:30 Exhibit Show (Columbia Ballroom)

08:30-17:00 Plenary Sessions (British Ballroom)

08:30-08:45

Opening Remarks • Chief Constable Adam Palmer, O.O.M., Vancouver Police Department; President, Canadian Association of Chiefs of Police • Mark Penney, Director General, Strategy & Innovation, IM/IT Program, RCMP; Co-Chair, Canadian Association of Chiefs of Police, Information and Communications Technology Committee

SESSION 1 08:45-09:30

Technology, Collaboration, Controversy, and the Future of Policing

Description As law enforcement becomes increasingly complex, the adoption of emerging technology is essential to effectively deliver police service in an equitable and efficient manner. However, navigating challenges such as identifying appropriate use cases, community acceptance, competing socio-political interests, and fiscal considerations including both, initial funding and sustainability costs, can be daunting. Opportunities and successful strategies that are working in the rapidly evolving domain of public safety technology will be examined. This presentation will discuss programs such as facial recognition, covert tracking, mobile forensic capabilities, and unmanned aerial vehicles (drones) to offer insights with respect to assuaging community concerns related to privacy, legal issues, and data retention policies.

Presenter • Major Christian Quinn, Commander, Cyber & Forensic Bureau, Fairfax County Police Department (FCPD)

2 Updated on February 19, 2020 @CACP_ACCP & #CACPICT

Moderator Deidra White, Acting Director, Information Technology Services, ; Co- Chair, Canadian Association of Chiefs of Police, Information and Communications Technology Committee

SESSION 2 09:30-09:50

The NPISAB – What They Do and How we can Help?

Description We will hear from the National Police Information Systems Advisory Board (NPISAB) with respect to how they work, what they do, and how we can help. The process for Policy Development has changed and you will be excited to see a new role for the ICT Committee in this. We also expect to hear an update on the policies that relate to Protected B data in the cloud.

Presenter • Assistant Commissioner Phil Thibodeau, Forensic Science & Identification Services, RCMP; Co-Chair, NPIS Advisory Board

Moderator Mark Penney, Director General, Strategy & Innovation, IM/IT Program, RCMP; Co-Chair, Canadian Association of Chiefs of Police, Information and Communications Technology Committee

SESSION 3 09:50-10:15

The Resource Shortage – How Can we Work with the Community?

Description We are all strapped for resources and no end in sight. How can we be innovative in using alternative resources to move our organizations forward? Deputy Chief Shawna Coxon will talk about the Toronto Police Service approach to this and provide us with food for thought. What community resources can we employ to assist with our problems? How can we harness the energy that exists? Finally, could we use these same resources in OUR communities?

Presenter • Deputy Chief Shawna Coxon, Priority Response Command, Toronto Police Service

Moderator Mark Penney, Director General, Strategy & Innovation, IM/IT Program, RCMP; Co-Chair, Canadian Association of Chiefs of Police, Information and Communications Technology Committee

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10:15-10:45 Network Break (Exhibit Area)

SESSION 4 10:45-11:10

Academic Assistance for Real-World Problems

Description Professor Dehghantanha came to Canada from the University of Sheffield, U.K. He has set up a Masters Program around a cyber center of excellence. This provides a partner-style relationship that is looking for problems to solve! Do any of us have problems for which new cyber tools would be appreciated? This is a follow-on to the previous presentation on community resources.

Presenter • Professor Ali Dehghantanha, University of Guelph

Moderator Senior Director Eldon Amoroso (Ret.), O.O.M., London Police Service & Coordinator, Canadian Association of Chiefs of Police, Information and Communications Technology Committee

SESSION 5 11:10-11:55

Dutch National Police – What has happened since 2018

Description One of the most popular presenters from 2018 was Ruud Staijen, of the Dutch National Police. So, what has happened since then? Ruud is back to provide an update! But he is also going to discuss both digital and traditional forensic work with a view to reducing the time between the crime scene and identifications that can be made. Just imagine what we could do differently be reducing the wait on DNA information… Expect a thought provoking presentation!

Presenter • Deputy Chief Superintendent Ruud Staijen (R.M.J.), Dutch National Police

Moderator Senior Director Eldon Amoroso (Ret.), O.O.M., London Police Service & Coordinator, Canadian Association of Chiefs of Police, Information and Communications Technology Committee

4 Updated on February 19, 2020 @CACP_ACCP & #CACPICT

SESSION 6 11:55-12:15

CCSIMS – Taking off or Still Boarding by Zone Number?

Description CCSIMS (Canadian Community Safety Information Management Strategy) was approved by the CACP and a resolution exists to support it. However, where do we go from here to make it applicable to real-world systems. The current status will be discussed along with a couple of efforts to extend the use of its valuable principles.

Presenter • Mark Penney, Director General, Strategy & Innovation, IM/IT Program, RCMP; Co-Chair, Canadian Association of Chiefs of Police, Information and Communications Technology Committee

Moderator Senior Director Eldon Amoroso (Ret.), O.O.M., London Police Service & Coordinator, Canadian Association of Chiefs of Police, Information and Communications Technology Committee

12:15-13:15 Lunch (Exhibit Area)

SESSION 7 13:15-14:00

Deriving Actionable Intelligence from your Information

Description We all have lots of information, data, bits, bytes. But are we getting Actionable Intelligence from it? Are we benefiting from the Herculean effort we expend to collect it? York Regional has an amazing approach to actually putting this data to work. But once the data is in, how are they using it to change what they do on a daily basis?

Presenter • Greg Stanisci, Manager, Business Intelligence and Data Analytics,

Moderator Akram Askoul, Director, Technology Services, Niagara Regional Police Service

SESSION 8 14:00-14:15

NG9-1-1 – The Light at the End of the Tunnel Could be a Train

5 Updated on February 19, 2020 @CACP_ACCP & #CACPICT

Description If you are not ready for NG9-1-1, 9-1-1 services in your community will STOP.

A tremendous amount of work is being done by a number of committees and working groups to assist us to be prepared. Are all of us up to date on the work that is actually needed to make this happen? In this 15-minute overview, we will hit the high points and set the stage for the Workshop that will be held on Tuesday afternoon. We will look at the work being done and the priorities you must set. If you have a senior person assigned by the Chief to sponsor this project AND a large budget presence over the next two years, you MIGHT be ok. If not, you may have a serious countdown happening. Either way, this presentation is a MUST if you are a primary OR secondary PSAP agency.

Presenters • Superintendent Hugh Ferguson, Toronto Police Service; Member, ICT NG9-1-1 Working Group • Inspector Jim Elves, Communications, ; Chair, ICT NG9-1-1 Working Group

Moderator Akram Askoul, Director, Technology Services, Niagara Regional Police Service

SESSION 9 14:15-14:35

PSBN (700 MHZ) Is it Coming to Your Community?

Description The concept of a national Public Safety Broadband Network is the Holy Grail of public safety communications. But is PSBN moving forward? When will it impact us? What will it mean for our front-line? What can we expect in our local environment?

Presenters • Superintendent Anthony Odoardi, Halton Regional Police Service • Chief Nishan Duraiappah,

Moderator Akram Askoul, Director, Technology Services, Niagara Regional Police Service

14:35-15:05 Network Break (Exhibit Area)

SESSION 10 15:05-15:35

International Information Sharing – Is it Progressing?

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Description We all face the same challenges – doing more with less, sex offenders putting our children at risk, how to better engage with industry and more. Our speakers have been working to identify and implement best practices from a policy perspective and also how to use information systematically to get the best operational results. Attendees will come away with concrete ideas to consider to improve their own information sharing environments.

Nlets, in the U.S., is working with the 5 Eyes (Australia, Canada, New Zealand, United Kingdom and United States) to build a foundation to support this.

Presenters • Mark Penney, Director General, Strategy & Innovation, IM/IT Program, RCMP; Co-Chair, Canadian Association of Chiefs of Police, Information and Communications Technology Committee • Jed Stone, Director, Issured Ltd, UK • Jason Henry, Unit Chief, DHS Law Enforcement Information Sharing Initiative, U.S. Immigration and Customs Enforcement (ICE)

Moderator Bonnie Locke, Nlets and Member of the ICT Committee

15:35-15:40

Breakout Instructions Kathy Wunder, Director, Information Technology, Vancouver Police Department

SESSION 11 15:40-16:55 Breakout Sessions (A – D)

Breakout Session A (Waddington) A Provincial Approach to Digital Evidence Management and Disclosure

Description The Province of British Columbia has commenced a project to implement a provincial Digital Evidence Management System (DEMS). We will discuss how this happened and the views from both police and prosecutions on the Provincial Digital Evidence Management and Disclosure solution being developed in BC.

Presenters • Wayne Plamondon, Chief Operating Officer, PRIMECorp • Jim Hughes, Chief Legal Technology Counsel, BC Prosecution Service

7 Updated on February 19, 2020 @CACP_ACCP & #CACPICT

Breakout Session B (Boardroom) The NCACR Challenge! Drivers, Start your Engines!

Description Some agencies may find it a challenge with the current NCACR process. How to start, what is being asked, what scope, new technologies, etc…. are some of the questions and valid concerns when preparing an NCACR submission. For this conference the RCMP wanted to take a proactive step in offering an NCACR 101 overview and Q & A for agencies seeking some guidance with this mandatory requirement. Process improvements with ITSG-33 alignment, submission review process changes and addressing submission backlogs are some of the additional items that will be discussed enhancing the Agency’s understanding of the NCACR’s journey moving forward.

Presenters • Tom Papai, IM/IT Program, RCMP; NPIS Triumvirate Secretariat • Mark Penney, Director General, Strategy & Innovation, IM/IT Program, RCMP; Co-Chair, Canadian Association of Chiefs of Police, Information and Communications Technology Committee

Breakout Session C (British Ballroom) Prevention is ideal… detection is a must! - Do We Need New Tools to Avoid Successful Cyberattacks?

Description Imagine you arrive at work one day to find out your organization has been subjected to a cyberattack or you’ve been attacked in the form of a ransom message.

Preparing for any potential cyberattack is an increasingly important precautionary step in every organization. This session will provide you with some considerations to assist your organization in preventing Cyberattacks before they start or control them when they happen.

We have a special guest to speak on this session. Rick Scott, Assistant Chief of Police, North Richland Hills, TX, has organized a regional association to enhance security awareness and set minimum standards. He will relate what made him, as a police executive, interested in cybersecurity; interested enough to be a moving force behind a new association. It is sometimes difficult to get police executives to be concerned and involved with cybersecurity issues, and yet, Rick is leading the charge. He will discuss what he did and why he did it, which will bring insights to us.

Presenters • Akram Askoul, Director, Technology Services, Niagara Regional Police Service • Andrew Kozma, Halifax Regional Police Service • Assistant Chief Rick Scott, North Richland Hills Police, Texas

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Breakout Session D (Vancouver Island) Digital Note Taking vs Digital Footprint – What’s the Difference?

Description Digital Note taking is trying to ensure all notes are electronic, which has many advantages (think of the time spent in managing disclosure of the ubiquitous Duty Book). This is a CULTURAL issue as much as it is technical. In addition, how can we save officer time by capturing location / time spent information electronically (digital footprint)? Where would we start? How do we capture information that is accurate and complete without being a burden to the officer?

Presenters • Sergeant John Apostolidis, Toronto Police Service • Matthew Vincent, Project Leader, Strategy Management Unit, Toronto Police Service • Superintendent Paulo DaSilva, York Regional Police

16:55-18:30 Exhibitors Reception (Exhibit Area)

Tuesday, February 25, 2020

07:00-08:00 Breakfast (Exhibit Area)

07:00-15:45 Exhibit Show (Columbia Ballroom)

08:00-17:00 Plenary Sessions (British Ballroom)

08:00-08:10

Opening Remarks & Recap of Breakout Sessions • Senior Director Eldon Amoroso (Ret.), O.O.M., London Police Service; Coordinator, Canadian Association of Chiefs of Police, Information and Communications Technology Committee

SESSION 12 08:10-09:00

Ethical Review? But We’re Implementing Technology!

Description For decades IT people have thought about ethics in the most basic terms with respect to implementing technology to support organizations. However, in today’s world, AI and deep learning are starting to be implemented, and ethical questions arise around their ability to make decisions. There have been calls for “open algorithms” that would be studied to ensure no intrinsic bias was involved. In many cases the algorithms are the “secret special sauce”; 9 Updated on February 19, 2020 @CACP_ACCP & #CACPICT

they are the heart of the product that is being supplied. Therefore, companies consider algorithms proprietary. Also, once deep learning is added in, the computer often starts making decisions based on what it determines in the data. This has led to companies having technologies reviewed by outside committees who consider many factors when providing feedback. This is sure to be a passionate discussion that will educate and broaden our perspectives!

Presenters • Mecole Jordan-McBride, Senior Program Manager, Policing Project – Chicago • Michael Doucet, Executive Director, Office of the CISO, OPTIV • Chief Neil Dubord, • Alexandra (Lexi) Cutean, Senior Director, Policy and Research, Information and Communications Technology Council

Moderator William (Bill) Moore, Executive Director, Canadian Association of Chiefs of Police

SESSION 13 09:00-09:45

Mobility Directions – The Search for Shiny Objects

Description End Point computing and mobility capabilities are a keystone for patrol operations and the “connected officer” everywhere. There is certainly hype about the next greatest thing, but what works and what doesn’t? Where is end point computing going and what can we expect? How do we separate the hype from the likely reality? Gartner’s Public Safety and Justice practice will leverage their history and expertise in technology trends and research to speak on this and will no doubt give us much to think about when it comes to Mobility Direction for Policing and Public Safety!

Presenters • Jon Kashare, Senior Managing Partner, Public Safety and Justice Consulting Practice Lead, Gartner • Chris Litton, Managing Partner, Public Safety and Justice, Gartner Consulting

Moderator Deidra White, Acting Director, Information Technology Services, Toronto Police Service; Co- Chair, Canadian Association of Chiefs of Police, Information and Communications Technology Committee

09:45-10:15 Network Break (Exhibit Area)

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SESSION 14 10:15-11:00

Emerging Technologies: The balance between police Efficiency / Effectiveness VERSUS the Public’s concern for Privacy

Description This will be a lively discussion that presents the police perspective on budget cuts, increasing demands from prosecutions and the need for efficiency. An offset to this is the respect for privacy, biases that can be in the system and other concerns. How do we balance these conflicting considerations? Attend and see this discussed!

Presenters • Michael McEvoy, Commissioner, Office of the Information and Privacy Commissioner, BC • Ron Anderson, Chief Innovation & Technology Officer, • Assistant Commissioner Phil Thibodeau, Forensic Science & Identification Services, RCMP; Co-Chair, NPIS Advisory Board

Moderator Kathy Wunder, Director, Information Technology, Vancouver Police Department

11:00-11:05

Breakout Instructions Kathy Wunder, Director, Information Technology, Vancouver Police Department

SESSION 15 11:05-12:20 Breakout Sessions (E – H)

Breakout Session E (Vancouver Island) You have just had a Significant Cybersecurity Breach – Who do You Call Now?

Description In one of the episodes of Fawlty Towers, John Cleese says, “Of course I’m panicking! What else is there to do?” That works well in a comedy, but not so well when all your staff have gone home for the weekend and you experience a major breach!

We have spoken about the importance of an Incident Management Policy – a document that will outline your response BEFORE you are the victim of a Cyberattack. But it seems a daunting task to develop one that has the right amount of detail. Andrew Kozma and Karen Collins will be talking about the models their agencies use, and what they have done to be prepared. 11 Updated on February 19, 2020 @CACP_ACCP & #CACPICT

Presenters • Andrew Kozma, Halifax Regional Police Service • Karen Collins, MA, ABCP, CISMcert, CRM, Emergency Planning Coordinator – EOPS, Vancouver Police Department

Breakout Session F (Waddington) Officers Appearing in Traffic Court – We have to find a better Way!

Description We have limited and highly trained resources on the street. And we simply don’t have enough to do all the jobs we have. Is there a better alternative to officers spending hours in Traffic Court? York Regional is doing POA Court with the officer appearing from York HQ. This could have massive impacts.

Presenter • Superintendent Paulo DaSilva, York Regional Police

Breakout Session G (Boardroom) Humanizing Technology – Don’t Humans Use IT Now?

Description While this may seem like a highly theoretical discussion, understanding these concepts is a must for IT Directors to implement new technologies in the organization. Even great technology can fail badly without the right approach. How do we manage this much change in an organization and are we ready for the flood of change that is coming in the future? TPS has done some work in this area and hope to get your feedback, to be captured and documented in the workshop (Chatham House Rules, of course)

Presenters • Sergeant John Apostolidis, Toronto Police Service • Matthew Vincent, Project Leader, Strategy Management Unit, Toronto Police Service

Breakout Session H (British Ballroom) How do I acquire cloud for Protected B?

Description How do I procure software-as-a-service (SaaS) following Government of Canada security policies and guidance for Protected B usage? How can I securely use SaaS in compliance with these requirements? What tools and concrete guidance is available to help me with this?

Treasury Board of Canada Secretariat (TBS) and the Communications Security Establishment's Canadian Centre for Cyber Security (CCCS) have provided implementation guidance and direction to help agencies, including the RCMP, meet cloud security requirements for processing Protected B information. For example, CCCS have shared guidance on key topics 12 Updated on February 19, 2020 @CACP_ACCP & #CACPICT

such as cloud cryptography, key management, securing data in use, as well as Microsoft O365/M365 configuration support. In addition, TBS have published guidance on SaaS design patterns, including procurement guidance to help mitigate cloud risks. Presenters from the RCMP and CCCS will share this as well as general guidance on taking a risk-based approach to implementing and securing information in the cloud - based on the CSE's ITSG-33 Security Assessment & Authorization framework - which will support agencies in meeting the security requirements of the NCACR and mitigate information assurance risks.

Presenters • Tyler Moule, Security Architect, Canadian Centre for Cyber Security • Jeff Howes, Manager Security Architecture, Canadian Centre for Cyber Security • Christian Daoust, Director Innovation & Architecture, IM/IT Program, RCMP

12:20-13:15 Lunch (Exhibit Area)

SESSION 16 13:15-14:00

Leading INNOVATORS in International Law Enforcement

Description Leadership at the national level is important. There are those who are pushing forward with the use of new tools and techniques. This can provide value to us by allowing us to learn from the experience that others have had. We will hear from two excellent organizations – the Police Service of Northern Ireland (PSNI) and the Toronto Police Service (TPS). Both of these organizations have worked in the AI area and are finding practical applications that can save effort.

Presenters • Jeff McNamara, Head of Information and Communications Services, Police Service of Northern Ireland (PSNI) • Superintendent Hugh Ferguson, Toronto Police Service; Member, ICT NG9-1-1 Working Group • Chris Moore, National Director, Public Safety and Justice, PwC

Moderator Andrew Kozma, Halifax Regional Police Service

SESSION 17 14:00-14:40

Internal Threats and Cybersecurity

Description Often the protection of our information and networks takes an outward-looking approach, 13 Updated on February 19, 2020 @CACP_ACCP & #CACPICT

and that is normal since that is where most of the threats come from. However, we cannot forget the risk that a threat could be inside the network protection. Robert Pitcher will provide some practical examples to show us how threats can be internal as well as external!

Presenter • Robert Pitcher, Manager, Cyber Engagement, Public Safety Canada

Moderator Andrew Kozma, Halifax Regional Police Service

SESSION 18 14:40-15:10

IM – A Practical Primer

Description Information Management (IM) is critical for the future, but do all of our organizations grasp the importance or know how to put this asset in place? There will be technical change hitting us as well. What skill sets will we need? How do we get started? We will shed some light on this important subject.

Presenter • Akram Askoul, Director, Technology Services, Niagara Regional Police Service

Moderator Andrew Kozma, Halifax Regional Police Service

15:10-15:15

Breakout Instructions Andrew Kozma, Halifax Regional Police Service

15:15-15:45 Network Break (Exhibit Area)

SESSION 19 15:45-17:00 Breakout Sessions (I – L)

Breakout Session I (Waddington) Do You Assume that your OFFICE 365 Installation is Secure?

Description Office 365 has tremendous potential for being securely locked down, but it does not include that right out of the box! This is a SECURITY SETTINGS WORKSHOP. It will be technical in 14 Updated on February 19, 2020 @CACP_ACCP & #CACPICT

nature, but will address the challenges of making sure your O365 installation is secure and safe. John Hewie, from Microsoft, will help provide this incredibly valuable education.

Presenters • John Hewie, National Security Officer, Microsoft Canada • Brent Dyer, Director, Information Technology,

Breakout Session J (Boardroom) The Connected Officer – What are the Current and Future Realities?

Description What is happening on the front line to create officers that are truly “connected”? What technologies are going to impact the front-line officers and what are the options out there? Strong strategy is required to successfully implement these technologies and we must carefully plan to manage everything from Smart Phones, in-car changes, vehicle sensors, the Samsung DEX, e-Ticketing, BWC and IoT.

Presenters • Joe Myderwyk, Network Systems Administrator, Belleville Police Service • Sergeant John Apostolidis, Toronto Police Service • Matthew Vincent, Project Leader, Strategy Management Unit, Toronto Police Service

Breakout Session K (Vancouver Island) Digital Evidence Management (DEM) – What Does it Actually Look Like?

Description Over the past decade we have talked about Digital Evidence Management a lot and have speculated on what it should include. This is our first conference where we can actually show you one version of DEM live and in operation. While there are other approaches to DEM, it will be extremely valuable to see one that is being used every day and the lessons they learned along the way!

Presenters • Christine Robson, IT Manager, Durham Regional Police Service • Superintendent Brendan Dodd, • Matt Caplin, Director of Technology Services, Windsor Police Service

Breakout Session L (British Ballroom) NG9-1-1 – The Light at the End of the Tunnel Could be a Train

Description If you are not ready for NG9-1-1, 9-1-1 services in your community will STOP.

A tremendous amount of work is being done by a number of committees and working groups to assist us to be prepared. But, are all of us up to date on the work that is actually needed 15 Updated on February 19, 2020 @CACP_ACCP & #CACPICT

to make this happen? In this workshop, we will look at the work being done and the priorities you must set. If you have a senior person assigned by the Chief to sponsor this project AND a large budget presence over the next two years, you MIGHT be ok. If not, you may have a serious countdown happening. Either way, this presentation is a MUST if you are a primary OR secondary PSAP agency.

Presenters • Mike Webb, Vice President, Technology Services, ECOMM 9-1-1 • Inspector Jim Elves, Communications, Ottawa Police Service; Co-Chair, ICT NG9-1-1 Working Group • Kerry Murray-Bates, Manager Communications, Toronto Police Service; Co-Chair, CACP ICT NG 9-1-1 Working Group • Superintendent Hugh Ferguson, Toronto Police Service; Member, ICT NG9-1-1 Working Group • Chris Kellett, Chair, CRTC Emergency Services Working Group

Wednesday, February 26, 2020

07:00-08:15 Breakfast (BC Foyer)

08:15-12:00 Plenary Sessions (British Ballroom)

08:15-08:30

Opening Remarks & Recap of Breakout Sessions • Deidra White, Acting Director, Information Technology Services, Toronto Police Service; Co-Chair, Canadian Association of Chiefs of Police, Information and Communications Technology Committee

SESSION 20 08:30-09:15

Can we Actually “See Ourselves as Others See Us?”

Description Often, we believe our services are appreciated and are highly rated. But if we haven’t measured the thoughts of our user community, we really don’t know if our image has some “soft spots”. Info-Tech has been doing evaluations in a number of our organizations and will present an average perception of how IT is viewed in police organizations. This is a critical measure of our clients and as we know – WHAT IS MEASURED IMPROVES.

Presenter • Jeremy Patrick, Senior Director, Member Services Division, Info-Tech Research Group

16 Updated on February 19, 2020 @CACP_ACCP & #CACPICT

Moderator Deidra White, Acting Director, Information Technology Services, Toronto Police Service; Co- Chair, Canadian Association of Chiefs of Police, Information and Communications Technology Committee

SESSION 21 09:15-10:30

Transformation. Sustainability. Community Safety. Humanizing Technology

Description The Platinum sponsors will provide an overview of how they see these four sub-themes in their business - and ours. We are anxious for their insights as we head into a time of massive change and shifts in communities. As always, this is an educational session that will be followed by a Town Hall session where we get to ask questions of our sponsors, and each other, as we pursue further insights. These two sessions provide the opportunity to get input from beyond our own sector, which is always valuable.

Presenters • Vishal Dhir, Managing Director of Canada & Latin America, Axon • Chris MacPherson, National Director, Public Safety & Federal Government, Bell Mobility • Michael Akpata, Client Executive, Public Sector Canada, BlackBerry • John Hewie, National Security Officer, Microsoft • Lexie Spiro, Senior Director, User Experience, Motorola Solutions, Inc

Moderator Senior Director Eldon Amoroso (Ret.), O.O.M., London Police Service & Coordinator, Canadian Association of Chiefs of Police, Information and Communications Technology Committee

10:30-10:45 Network Break (BC Foyer)

SESSION 22 10:45-11:50

TOWN HALL - Transformation. Sustainability. Community Safety. Humanizing Technology

Description In this session we will pick up on the comments and directions introduced by our Platinum Sponsors regarding our four subthemes. We want to come away with a better understanding of how we can transform our organizations and services, how we can sustain our services into the future, how to better keep our community safe, and how to ensure the tools we provide to our officers are used appropriately because they understand and accept them. 17 Updated on February 19, 2020 @CACP_ACCP & #CACPICT

Facilitator Senior Director Eldon Amoroso (Ret.), O.O.M., London Police Service & Coordinator, Canadian Association of Chiefs of Police, Information and Communications Technology Committee

11:50-12:00

Closing Remarks Mark Penney, Director General, Strategy & Innovation, IM/IT Program, RCMP; Co-Chair, Canadian Association of Chiefs of Police, Information and Communications Technology Committee

18 Updated on February 19, 2020 @CACP_ACCP & #CACPICT