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Commercial Aftermarket Services About Moog Commercial Aftermarket Services About Moog Moog Inc. is a worldwide designer, manufacturer, and integrator of precision motion control products and systems. Over the past 60 years, we have developed a reputation for delivering innovative solutions for the most challenging motion control applications. As a result, we have become a key supplier to the world’s leading aircraft manufacturers and are positioned on virtually every platform in the marketplace – supplying reliable actuation systems that are highly supportable and add significant value for our customers. A key element of our success has been our customer focus. With Moog, you will find a team of people ready to deliver quality products and support services, all while being flexible and responsive to your needs. Our superior products and services directly reflect the creativity, work ethic and remarkable attention to purpose of our people. We exhibit our commitment by supporting our products throughout the life cycle of a platform, from idea conception and design of original parts, to aftermarket support and 24/7 service. With Moog, you will find a wide spectrum of products, services and support from a dedicated and trustworthy organization. Our culture, coupled with our commitment to our customers, process control and product innovation, will continue to drive the success of our company and yours. 2 Moog Products & Services Moog is the world’s premier supplier of high performance products and support services for commercial, military and business jet aircraft. We offer a complete range of technologies, an extensive heritage in systems integration, and stand behind our products with an unparalleled global customer support network. Our aftermarket service offering includes: Comprehensive Support Solutions We are committed to providing responsive aftermarket services for our wide range of electrical, hydraulic and mechanical aircraft control components. We support virtually every commercial airline in the world and offer creative and flexible solutions to meet your needs. Moog Total Support (MTS) provides customized solutions for our flight control systems and components. By combining asset management, maintenance, technical support and logistics, we provide a tailored support package that unites our OEM expertise with our experience as a world-class MRO provider. Technical Support and Training Our team of highly skilled and knowledgeable support staff provides a superior level of support and assistance to our global customers 24 hours a day, seven days a week. From introductory training to technical support, we are here to assist your team. Modifications and Upgrades Throughout the life of the platform, we continually work to identify ways to enhance the reliability of our products and extend their time on wing. As the original equipment manufacturer, we can offer the latest enhancements whenever a product is returned for service. Spares and Rotables We maintain stock and inventory levels at strategic locations around the world to quickly address your maintenance needs. Factory new and LRU exchanges are available to support short lead times. Repairs and Overhauls Our repair and overhaul facilities are stocked and staffed to satisfy your turnaround time requirements. We maintain a superior level of support for all of our customers around the world, with maintenance certificates from FAA, EASA, CAAC, CAAS and many others. 3 Global Customer Support For spares ordering/repair and overhaul administration, product support/technical inquiries, please use the corresponding contact information listed below. Centralized 24 Hour Customer Service Center: +1 716 687 7900 AOG Hotline +1 716 687 7900 [email protected] Spares Ordering | Repair and Overhaul Administration [email protected] Product Support | Technical Documentation and Inquiries [email protected] For clarification regarding Repair Station Capability, please contact the Customer Service Center or visit www.moog.com East Aurora Customer Support Center Moog Aircraft Group East Aurora Operations Plant 24 East Aurora, New York 14052 USA Tel: +1 716 687 7900 Cage Code: 94697 SITA: NYCMOXD FAA: ND1R344K EASA: 145.4685 CAAC: F00100327 Torrance Customer Support Center Moog Aircraft Group Torrance Operations 20263 Western Avenue Torrance, California 90501 USA Cage Code: 0ZWK8 FAA: ND13344K EASA: 145.4684 4 Wolverhampton Customer Support Center Moog Aircraft Group Wolverhampton Operations Valiant Way Wolverhampton, WV9 5GB United Kingdom Cage Code: K0648 FAA: DQD4021K EASA: UK.145.01230 EASA Part 21: UK.21G.2622 Tewkesbury Customer Support Center Moog Aircraft Group Tewkesbury Operations Ashchurch, Tewkesbury, Gloucestershire, GL20 8NA United Kingdom Cage Code: U3614 FAA: M0GY773N EASA: UK.145.00245 EASA Part 21: UK.21G.2075 CAAC: F04400197 Baguio Customer Support Center Moog Aircraft Group Baguio Operations Baguio Ecozone, Loakan Road Baguio City, 2600 Philippines Cage Code: SFM38 FAA: O63Y132Y EASA: 145.0105 CAAC: F06300549 CAAP Philippines: 53-03 CAAS Singapore: AWI/255 DCA Thailand: 441/2553 DGCA Indonesia: 145/67400 DCA Malaysia: AO/0160/10 5 Global Sales and Marketing Support Our regional sales and marketing managers are focused on working with you to understand the specific needs of your organization. Our managers work closely with our customer support team to convey your needs and develop tailored support programs to best address your objectives. General Manager Director, Global Aftermarket Commercial Aircraft Sales & Business Development Mark Brooks Andrea Davis Tel: +1 716 361 9704 Tel: +1 716 517 0085 [email protected] [email protected] Sales Manager, Northern Europe Phill Parsons Tel: +44 7764 894719 [email protected] Sales Manager, China Bruce Zhang Account Manager, Technical Sales Manager, Tel: +86 135 0126 0296 Europe Europe [email protected] Judith Bindert Dave Butcher Sales Manager, Tel: +49 171 261 0372 Tel: +44 7776 464389 Americas [email protected] [email protected] Tim Leach Tel: +1 716 864 7194 Technical Sales Manager, [email protected] Technical Sales Manager, Asia Pacific Middle East, Africa Benjamin Leong V Nagaraja (Raj) Technical Sales Manager, Tel: +65 9654 0500 Tel: +91 99456 58056 Global [email protected] [email protected] Jarred Leydecker Tel: +1 716 430 3724 [email protected] 6 Boeing 737 Elevator Feel Computer Inlet Guide Vane Actuators 1 ea. 3 ea. Autopilot Actuators 2 ea. Door Actuator 1 ea. Short Field Landing Spoiler Actuator 8 ea. PART NUMBER DESCRIPTION 158000 Autopilot 158300 Autopilot 162300 Feel Computer 162500 Feel Computer 162700 Feel Computer 544886 Door Actuator A71882 Servovalve CA27977 Feel Computer Short Field Landing Spoiler Actuator P665A0001 (Standard on 737-900, Optional on 737-800) 7 Boeing 747 TE I/B and O/B PDUs Elevator Feel Computer RCS Autopilot Actuators 1 ea. 1 ea. 3 ea. Outboard Spoiler PCU LAS Autopilot Actuator Elevator Autopilot Actuators 8 ea. 1 ea. 3 ea. LCAA Autopilot Actuators 3 ea. Inboard Spoiler PCU 2 ea. Horizontal Stabilizer Trim Brake Assembly - 2 ea. Inboard Aileron PCU Control Module - 2 ea. 2 ea. Torque Brake Outboard Aileron PCU 8 ea. 2 ea. Leading Edge Actuators Inboard - 6 ea. Mid Span - 19 ea. Outboard - 10 ea. PART NUMBER DESCRIPTION 160200 Stabilizer Trim 162400 Feel Computer 544646-1,-7,-8,-9 L.E. Rotary Actuator 544646-11 Cargo Door Actuator 544666 Torque Brake, TE Flap Transmission 544952 Inboard LE Rotary Transmission 2021158 Nose Cargo Door Actuator 3170120 Inboard Aileron Actuator 3170130 Outboard Aileron Actuator 3320500 Inboard Flight Spoiler PCU 3320550 Outboard Flight Spoiler PCU 3320600 Ground Spoiler PCU 401-09408 Stabilizer Trim 401-09410 Stabilizer Brake 401-13151 Feel Computer 65B81132 Inboard TE PDU 65B81133 Outboard TE PDU A64138 Inlet Guide Vane Actuator A71720 Elevator Autopilot Actuator A71882 Servovalve A84502 Lateral Central Control Actuator A84503 Lateral Autopilot Servoactuator A84504 Rollout Control Servoactuator CA26981 Feel Computer CA45330 Feel Computer CA49253 Lateral Control Electronic Box 8 Boeing 757 Rollout Autopilot Actuators Rudder PCU 3 ea. 3 ea. LE Torque Limiter Elevator Feel Computer Pitch Autopilot 1 ea. 1 ea. 3 ea. Lateral Autopilot Actuators Elevator PCU 3 ea. 6 ea. Horizontal Stabilizer Trim Brake Assembly - 3 ea. Inboard Spoiler PCU Control Module - 2 ea. 2 ea. Outboard Spoiler PCU 10 ea. PART NUMBER DESCRIPTION 160100 Stabilizer Trim 160202 Stabilizer Trim 160500 Stabilizer Brake 162005 Feel Computer 162800 Feel Computer 163000 Lateral Autopilot 163100 Pitch Autopilot 163200 Rollout Autopilot 3321480 Inboard Flight Spoiler PCU 3321500 Outboard Flight Spoiler PCU 3321520 Rudder PCU 3321530 Elevator PCU 3321990 Pressure Reducing Valve A64847 Inlet Guide Vane Actuator A71874 Servovalve A71882 Servovalve 9 Boeing 767 Elevator Feel Computer Directional Autopilot Actuators 1 ea. 3 ea. Elevator Autopilot Actuators Leading Edge Actuators 3 ea. Inboard Rotary Actuators - 4 ea. Outboard Rotary Actuators - 20 ea. Krueger Flap Seal Rotary Actuators - 2 ea. Cargo Door Hinge Actuators Horizontal Stabilizer Trim 1 ea. Brake Assembly - 2 ea. Control Module - 2 ea. LCAA Autopilot Actuators 3 ea. (RAT) Rotary Actuators 1 ea. PART NUMBER DESCRIPTION 160000 Stabilizer Trim 160201 Stabilizer Trim 160500 Stabilizer Brake 162000 Feel Computer 162900 Feel Computer 2022536 Door Hinge Actuator 2048150 Door Hinge Actuator 256T2110 Inboard LE Flap Actuator 256T2120 Outboard LE Flap Actuator 256T5120-2 Krueger Flap Seal Actuator 256T5120-3 (RAT) Rotary Actuator 256T5120-4 Outboard LE Flap Actuator 256T5210 Offset Gearboxes (C8) 256T5220
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