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Preventative Maintenance & Cleaning Guide

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Preventative Maintenance & Cleaning Guide Q4 2019 Preventative Maintenance & Cleaning Guide QUICK TIPS & BEST PRACTICES A pristine, prepared property — APPROVED from the bell stand to the back door SUPPLIER While you focus on pleasing your guests, we’ll focus on helping you enhance your image — from retail-inspired uniforms that solidify that important first impression, to well-stocked restrooms complete with sleek designer accessories, to a sparkling lobby • UNIFORM RENTAL that welcomes guests and features fresh custom-logo mats. We’ll also help keep you • FACILITY SERVICES prepared by replenishing your first aid and safety products and much more. • FIRST AID & SAFETY 10% OFF DEEP CLEAN SERVICES performed by Jan 1st, 2020. Ready™ to put your program into place? Contact the Cintas National Service Team at 800.795.7368 or [email protected]. All products and services are provided by Cintas Corporation and not Wyndham Hotels & Resorts (WH&R) or its affiliates. Neither WH&R nor its affiliates are responsible for the accuracy or completeness of any statements made in this advertisement, the content of this advertisement (including the text, representations and illustrations) or any material on the listed supplier’s website to which the advertisement provides a link or a reference. Please refer to the applicable brand standards for your property prior to purchasing products. What’s inside INDEX INTRODUCTION Create a Clean, More Inviting Guest Room Environment ............................... 5 Identifying Common Areas for Guest Complaints ........................................ 6-7 The Hotel Maintenance Doctor is In .................................................................. 8-10 Tips and Tricks For Bathroom Maintenance ........................................................11 The Floor Factor ...................................................................................................... 12-13 The Nose Knows: How to Resolve, Not Mask, Room Odor .......................... 14 Tips and Tricks for Guestroom Tile, Carpet & A/C Coil Cleaning ...............15 Cleaning vs. Disinfection in Lodging ....................................................................22 Tips and Tricks For Disinfecting .............................................................................23 The Clean Connection ................................................................................................24 The Biggest Vacuuming Gaffes ..............................................................................28 Operating Suppliers and Equipment (OS&E) Distributors ....................34-35 All products and services are provided by the listed suppliers and not Wyndham Hotels & Resorts (WH&R) or its affiliates. Neither WH&R nor its affiliates are responsible for the accuracy or completeness of any statements made in this advertisement, the content of this advertisement (including the text, representations and illustrations) or any material on the listed supplier’s website to which the advertisement provides a link or a reference. Please refer to the applicable brand specifications for your property prior to purchasing products. [email protected] | WHRSourcing.com | 3 A Clean you Housekeeping can See & Smell 2+1 Program Ecolab is here to help simplify procedures for your housekeepers, improve cleanliness for your guests, and drive total operational efficiency for your business. Buy 2,Get 1 Free FREE when you buy and Get Peroxide Multi- Scrub Free NEW Room Surface Cleaner & Bathroom Refreshers! Disinfectant FREE Cleaner ALL PURPOSE BATHROOM CLEANER ODOR CONTROL Vanities | Bathroom Floors Showers & Tubs Lobbies | Restrooms Toilets & Urinals | Mirrors Public Spaces | Vanities High Touch Points* Contact your local Ecolab Representative to APPROVED place your order today or call 800.35.CLEAN SUPPLIER Order Peroxide Multi-Surface Cleaner & Disinfectant, Scrub Free Bathroom Cleaner and Room Refreshers through your Ecolab Representative in any of the participating sizes; REFERENCE PROMO CODE CLN to get the Peroxide (any participating size) for $0. Promotion valid in USA only from July 1, 2019 through December 31, 2019. *Door Knobs, Light Switches, Remote Controls All products and services are provided by the listed suppliers and not Wyndham Hotels & Resorts (WH&R) or its affiliates. Neither WH&R nor its affiliates are responsible for the accuracy or completeness of any statements made in this advertisement, the content of this advertisement (including the text, representations and illustrations) or any material on the listed supplier’s website to which the advertisement provides a link or a reference. Please refer to the applicable brand specifications for your property prior to purchasing products. ©2019 Ecolab Inc. All rights reserved. HK2+1Promo_DTD_0619_Wyndham_8.5x11_Final.indd 18 6/24/2019 4:35:30 PM Create a L Clean, More Inviting L Guest Room Environment r CRITICAL TIPS & TECHNIQUES Want to delight guests? Ensure repeat business? Travel site reviews confirm that it's not about the extras; it's diligent attention to the basics that matter most. According to the J.D. Power 2014 North America Hotel Guest Satisfaction Index Study, of all the issues experienced by guests, an unclean room has the greatest negative impact on satisfaction. And that poor experience will not only prevent a guest from returning, but could very likely lead to a negative online review. Creating a clean and inviting guest room environment should be priority one for your housekeeping operation. As WynReview scores go up - so does RevPAR We've got the numbers to prove it. To help you achieve this critical operational goal, Strategic Sourcing assembled this comprehensive guide of cleaning tips, techniques and supplier products to help you keep guest rooms clean and odor free - and guest reviews positive! YOU WANT THIS: "Refreshing surprise - Appreciated that room did not smell of room freshener. Family has allergies to many scents and were pleased that whatever freshener was used does not have an obnoxious odor." WynReview comment, June 11, 2014 NOT THIS: "The room had a bad odor and it really wasn't that clean. I wouldn't stay there again." WynReview comment, May 30, 2014 -r··· [email protected] | WHRSourcing.com | 5 Identifying Commom Areas for Guest Complaints 17 �-... 3 16 5 2 8 1 14 4 15 12 11 6 13 10 ------------------ 7 � � . -.;:.-� CAUSES OF BATHROOM RELATED COMPLAINTS VANITY TUB/SHOWER 1 Bathroom surfaces looking old/worn 11 Dripping bath faucet (tap) or shower head 2 Chrome fixtures need cleaning or replacing 12 Low water pressure Poor/slow drainage in bath 3 Cracked/chipped mirrors 13 14 Grout - mold, stains SINK 15 Chrome fixtures need cleaning or replacing Dripping faucet 4 16 Calcium deposits on shower head Low water pressure 5 17 Loose/damaged shower rods 6 Poor/slow drainage 7 Grout - mold, stains OTHER (not illustrated) Scratches/chips in porcelain sinks 18 Loose/damaged towel bar 8 19 Dusty fan vents TOILET 20 Inoperable fan vents 9 Toilet inoperable 21 Bathroom door lock broken Toilet not flushing properly (keeps running) 10 22 Dirty door knobs 23 Broken night-light in bathroom 24 Inoperable G Fl socket 25 Bathroom odor 26 Inappropriate disinfection 5 6 | Preventative Maintenance & Cleaning Guide 2 4 5 6 2 4 5 6 1 1 7 7 CAUSES OF GUEST ROOM RELATED COMPLAINTS 1 Carpet stains or burns OTHER SOURCES OF ODOR 2 Fabric on furnishings stained 8 8 Overuse of air fresheners 3 Inadequately cleaned 9 9 Moisture in caulk or grout PTAC 1010 Water damage Guest initiated causes A/C too loud and doesn’t keep the room at 1111 4 the right temperature 5 Algae | fungi | slime-forming bacteria in drain pan Filter needs cleaning Causes outside of the room unit (system issues) SOFT FURNISHINGS ODOR 6 Ineffectively cleaned bedspread, drapes 7 Ineffectively cleaned carpet PREVENTATIVE MAINTENANCE & CLEANING GUIDE | JANUARY 2017 6 [email protected] | WHRSourcing.com | 7 The Hotel Maintenance The Hotel Maintenance Doctor is In Doctor is In Sponsored by HD Supply Hospitality Solutions Sponsored by HD Supply Hospitality Solutions Continued from page 7 •HOWInspect CANHOW I CANtheENSURE showerhead. I ENSURE MY PROPERTY MY PROPERTYClean IS any PREPARED IScalcium PREPARED ENTRANCEFURNITURE AND ELECTRONICS HOW CAN I ENSURE MY PROPERTY IS PREPARED ENTRANCE Q: FORQdeposits :PEAK FOR TRAVELPEAK and TRAVEL run SEASON? the SEASONS? water to check the pressure. ENTRANCE Q : FOR PEAK TRAVEL SEASONS? • Open• Inspect the guest all room furniture, door. Does including it close desks, chairs, tables, • Open the guest room door. Does it close • Test the tub stopper and the tub for standing automaticallyetc., for. chips,Do the scratcheshinges squeak? or damage. Does the automatically. Do the hinges squeak? Does the YOURwater. YOURLARGEST For LARGEST slow ASSET drains, ASSET IS THE use IS GUESTROOM. THE the GUEST Zip-It ®ROOM. drain cleaning YOUR LARGEST ASSET IS THE GUEST ROOM. IMPLEMENTING A PREVENTATIVE MAINTENANCE door need to be cleaned or repainted? Does the door need to be cleaned or repainted? Does the tool.IMPLEM UsingENTING the tool A PREVENTATIVE quarterly for tubs MAINTENANCE and sinks is • Dresser and nightstand drawers should open and IMPLEMENTING A PREVENTATIVE MAINTENANCE A: PROGRAMA: WILL HELP YOU MAINTAIN YOUR PROPERTY lock bolt firmly in place? A: lock bolt firmly in place? PROGRAMrecommended. WILL HELP YOU MAINTAIN YOUR PROPERTY close smoothly and easily. PROGRAM WILL HELP YOU MAINTAIN YOUR PROPERTY AND IMPROVE YOUR GUEST SATISFACTION. HERE ARE AND IMPROVE
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