International Business Machines Corporation One New Orchard Road IBM Ecosystem Armonk, New York 10504-1722 Phone: 914-499-1900 Website: www.ibm.com

Outside Relationships International Business Machines Corporation (a New York Corporation) Outside Relationships Regulators Capital Suppliers Customers Securities Regulation Customers Suppliers Capital Regulators Debt Structure Equity Structure and NYSE Listing Rules Public Debt Bond Financing Debt ( $ 61.5B @12/31/2020 ) | Credit Ratings: (Senior Long-term Debt): A (Standard and Poor’s), A2 (Moody’s) Equity Securities Subjects of Holders Foreign Currency and Equity Capital Regulators General $2.5B 364-day Credit Agreement (Matures 2021) Common Stock Repurchase Program Common Stock Significant Hedge Interest Rate Derivatives Commercial Paper Program ($0) Notes 2032-2049 $8.9B 4.4% £ Notes 2021-2022 $441M 2.6% Preferred Stock Business Authorized: $4 Billion Authorized: 4,687,500,000 Record Holders: Dividends and Shareholders US Securities Counterparties $2.5B Three-Year Credit Agreement (Matures 2023) Notes 2020-2025 $19.8B 2.6% Notes 2050-2096 $1.1B 4.2% ¥ Notes 2022-2026 $1.4B 0.3% Authorized: 150,000,000 Regulation Expiration: None; Currently Suspended Issued: 2,242,969,004 373,649 and Exchange Working Capital Issued: None Common Stock Vanguard Commercial $10.25B Five-Year Credit Agreement (Matures 2024) Notes 2026-2030 $11.5B 3.2% € Notes 2021-2040 $18.4B 1.1% Other Notes 2021-2024 $324M 3.7% Balance: $2 Billion Outstanding: 892,653,424 Repurchases Commission Financing Group Inc. (Securities Law Environmental Banks (8.36%) Disclosure and Protection (JPMorgan Chase Reporting (Regulation of, and Bank – Lead Bank, Governance Legal and Regulatory Human Resources Finance Corporate Matters Professional Requirements; Anti- Permits for, BNP Paribas, Board of Directors Affairs Services Firms BlackRock Inc. Bribery Law Discharges, Leaks, Citibank, Royal Talent Acquisition Accounting and Research Global Markets Thomas Buberl (DC) Michelle Howard (DC) Martha E. Pollack (EM) Joseph R. Swedish (EM) (7.16%) Record-Keeping Emissions, Bank of Canada, Global Legal Activities Controllership Pricewaterhouse Requirements) and Mizuho Bank) General Business Technology Roadmap Revenue Disposals, Storage Michael L. Eskew (A,E) Arvind Krishna (Chair,E) Andrew N. Liveris (EM) Peter R. Voser (A) Leadership Development Coopers Regulation Internal Audit of Particular Matter, Security Policies Hybrid Cloud (Audit Services) State Street Hazardous Waste, David N. Farr (A) Alex Gorsky (EM,E) F. William McNabb III (A) Frederick Waddell (DC,E) Profit Corp. New York Stock Performance Treasury and Toxic Services and Compliance Artificial Intelligence (5.80%) Exchange Substances in the General Committees: Audit (A); Directors & Corporate Governance (DC); Executive Compensation and Management Recourses (EM); Executive (E) Management Business Development WPP Group (Listing, Professional (Advertising and Water, Air and Soil; Procurement Corporate Development Quantum Computing Maintenance and Corporate Governance Services Public Relations Geode Capital Superfund Cleanup Suppliers Management Team Client Satisfaction Corporate Requirement for Skill Building Tax Exploratory Science Services) Management Accountability Chairman and CEO – Arvind SVP, Services – Mark Foster SVP, Systems – Ric Lewis SVP, Worldwide Ecosystem – Contamination) Leasing and Regulatory Affairs (1.53%) Rules) Krishna Bob Lord FP&A Intellectual Property Brokerage SVP, Global Technology SVP and Director of Research – Compensation Communications BRG Group Strategy and Business Services Vice Chairman - Gary Cohn Services – Juan Zufiria Dr. Darío Gil SVP, Legal and Regulatory Intellectual Property (Lobbying Services) Charles Schwab Patents and Investor Relations Content Creation Investment (Real Estate: SVP, Chief Marketing Officer – Affairs, General Counsel - Other President – Jim Whitehurst Benefits Cravath, CBRE Group, SVP, Cloud Application Carla Piñeyro Sublett Michelle Browby Antitrust/Competition Marketing Management Intellectual Jones Lang (Announced Resignation 7/2/2021) Innovation COO, Global Business Information Technology Strategic Events Swaine & (1.49%) Global Marketing Property LaSalle; Vehicles: Services – John Granger GM, Corporate Development and SVP, Global Markets – Rob Diversity & Inclusion Centralized Shared Moore LeasePlan) SVP, CFO – James Kavanaugh Litigation Management Social Media (Patent, Copyright, Strategy – Roger Premo Thomas Services Model Brand Initiatives (Transactional and Institutional and Trademark Cloud SVP, Hybrid Cloud – Howard Chief Communications Officer - Litigation Services) Ownership Registrations, SVP, Cloud and Cognitive Public Policy Culture Transformation to a Public Relations Applications Boville Jonathan Adashek CEO Kyndryl – Martin Schroeter Client Feedback 57.70% Renewals, and Software, Chairman, NA – Tom hybrid cloud and Paul Weiss, and Services Enforcement) CIO – Kathryn Guarini SVP, CHRO –Nickle LaMoreaux Rosamilia CEO Red Hat – Paul Cormier Employment Law Labor Relations enterprise AI company Demand Generation Citizenship Activities Skadden Arps, Providers Supplies Supporting Hogan Lovells (Microsoft Azure, Client Services, Software Lease, installment (Red Hat Taxation Amazon Web Offerings, and Internal Acquisition) (Corporate Income Services, Google Operations payment plan, loan Operations financings to enable Tax Laws and Cloud, Oracle, HYBRID CLOUD SOFTWARE AND PLATFORM BUSINESS TRANSFORMATION AND HYBRID CLOUD SERVICES INFRASTRUCTURE FINANCING Goldman Regulation, SAP) customers to acquire Sachs, Examinations and Cloud & Cognitive Software Global Business Services Global Technology Services Systems Global Financing IBM IT hardware, IT Consulting, Selected Hybrid Client Financing JPMorgan, Audits, Indirect (2020 Revenue = $23.376B) (2020 Revenue = $16.162B) (2020 Revenue = $25.812B) (2020 Revenue = $6.978B) (2020 Revenue = $1.123B) software, and services Taxes Such as Computer Cloud Software Customers Lazard Cloud & Cognitive Software brings together Global Business Services provides clients with Global Technology Services provides Systems provides clients with innovative Excise/Duty and Software and Clients (40,000 (Investment IBM’s software platforms and solutions, enabling consulting, business process and application comprehensive IT infrastructure and platform infrastructure platforms to help meet the new IBM’s Global Financing is world's largest IT captive Sales/Use Taxes, Application Client Banking Services) them to help clients predict, automate, secure management services, focused on implementing services that create business value for clients. requirements of hybrid multi-cloud and enterprise financier and can help enable credit-qualified clients Commercial Payroll Taxes, Development Engagements AI workloads. IBM Systems also designs to transform their business with affordable options to Franchise Taxes, and modernize, on a secure hybrid cloud. It AI-enabled intelligent workflows running on the Clients gain access to leading-edge capabilities Clients Services Across 20 includes all software, except operating system hybrid cloud that enable businesses to reshape and realize high-quality performance, greater advanced semiconductor and systems acquire the latest in IBM technology and solutions Withholding Taxes, (Dell Technologies, Industries) y technology in collaboration with IBM Research. and Ad Valorem software reported in the Systems segment. core functions across their organizations – from flexibility and economic value. Cisco Systems, supply chains to recruitment and bill processing - Government Key Company Data Taxes) Financing Vehicles Tech Mahindra, Ernst & Young Cloud & Data Platforms (2020 Rev. = $11.481B) - by connecting data from disparate systems, Infrastructure & Cloud Services Systems Hardware (2020 Rev. = $5.481B) Clients UNICOM Systems, (M&A Diligence) Aspera (Data Transport Technology) streamlining processes and generating (2020 Rev. = $19.669B) (as of 7/16/2021) Infinite Computer actionable insights and analytics. Servers Foreign Subsidiaries Antitrust, Data Systems, Rocket Cognos Analytics (BI Software) Infrastructure Services IBM Power Systems IBM Credit LLC Software) Deutsche Consulting (2020 Rev. = $8.083B) (Enterprise Servers (E950 & E980), Scale-out Servers (Rest of World) Share Data 2020 Financial Highlights and Cyber Db2 (Data Management Software) (U.S. Market) Commercial Lufthansa Modernize Private Infrastructure (S922, S924, & S914), & Accelerated Servers) Short-term Working Security, and Telecom Financing Stock Exchange: Statement of Earnings (Operations, IBM Cloud (Cloud Platform) AI Services Finance Consulting & (Managed Private Cloud IaaS, Managed Extended Cloud Capital Financing Per Share Information Anti-Corruption Services Customer and Outsourcing Services IaaS for IBM Z, & Multicloud Deployment Services) IBM Z Customers NYSE Net Revenues: (Antitrust or (AT&T, NTT) Employee IBM Cloud Paks (Hybrid Cloud Software) Automation (IBM z15 family – IBM z15 single-frame & IBM z15 multi- Types of Financial Services $73.620B Competition Laws; Experience Procurement Cloud Infrastructure Services frame) Ticker NYSESymbol: Ticker IBM Symbol: Air Travel and IBM Sterling (Platform for Supply Chain Management) Big Data & Data (IBM Software Defined Networking, IBM Data Center Cost of Goods and Cyber Security, Enhancements) Consulting and LinuxONE Suppliers Hotel Services IBM Storage (Data Storage Software) Platform Services, IBM Digital Strategy and Transformation HPE Data Privacy Managed Services (LinuxONE family of servers – LinuxONE III single-frame Share Price: $138.90 Services Sold: Regulation, and (Delta Airlines, HSBC Consulting) As of 07/16/2021 $38.046B IBM Z (Mainframe Software) Business Process & LinuxONE III multi-frame) Client Financing Anti-Bribery Laws) Hilton) (AI-powered US Risk Management Managed ERP on Any Cloud Sales of Commercial Equity Index Red Hat OpenShift (Hybrid Cloud Platform) Outsourcing used, (Lease, installment Financing Distributors Gross Profits: Workplace Cloud & Cognitive Consulting Services (Managed SAP Applications, Managed Oracle Earnings Per Share AiPEX) Storage Systems repurchased payment plan and (Short-term working Share Price: $9.37 $35.575B Labor, Staffing Software Sales (E.g. IBM SPSS Statistics (Statistical Software Platform) Edge Consulting Applications, & Application Management Project Based Diluted: $5.98 Supply Chain Services) All-flash Storage loan financing to end capital financing to (9/14/2020) Employment, Services IBM SG&A: $23.082B Burger King Watson Discovery, IBM Watson (Artificial Intelligence) Operations Consulting Consulting Services (IBM Flash System 5000, 5200, 7200, 9200, and 9200R) and (Randstad, Artech Business Continuity (Cloud Security and equipment users and internal suppliers, distributors Forward Annual Brazil (HR Watson Studio, IBM Resellers Net Income: $5.59B Info Systems) WebSphere (Application Server) clients for terms up to and resellers primarily Dividend: $6.56/share Occupational Information Across Application Management (2020 Rev. = $7.133B) Resiliency Services) Hybrid Storage Watson Machine (Backup as a Service (BUaaS), Disaster Recovery as a Balance Sheet Safety Restaurants) Cognitive Applications (2020 Rev. = $5.290B) (IBM FlashSystem 5000H, 5200H, and 7200H) seven years) of IBM products) Insurance Learning, IBM Watson Low-touch maintenance & extreme automation Service (DRaaS), Cyber Resilience Service, & IT Market Capitalization: (Wage and Quarterly Dividend: Total Assets: Services Assistant, IBM Cloud Risk and Compliance Business Automation Resilience Orchestration (ITRO)) Storage Area Networks (SAN) $124.11B Overtime Record- GlaxoSmith Re- $0.48 per share $155.971B (MetLife) Application Security (IBM Storage Networking b-type family and c-type family) (07/1562021) Keeping, Fair Hiring Pak for Data) Advertising Kline Financial Operations (K8s Service, Cloud Foundry, & Cloud Functions) manufacturing Total Liabilities: and Anti- Credit and (Virtual Assistant IBM Cloud Tape Storage and Discrimination Healthcare IBM DevOps (IBM TS7770 virtual tape family, Tape Libraries, LTO $135.244B Charge Card for Q&A) Customer Service Cloud Managed Services Remarketing Regulation; (Practices combining software development /IT operations) Tape Drives, IBM TS1100 Tape Drives, Storage Media) Remanufacturing and Remarketing Resources Services Video Streaming and (Multicloud Management Platform, Managed Return or sale of IT Long-Term Debt: Regulation of The Royal IT Operations Infrastructure as a Service (IaaS), & Cloud Migration (Assets include used equipment returned from Customers (American Express) Hosting IBM Services Dynamic Delivery equipment $54.355B Workplace Health Marsden Services) lease transactions, or used and surplus Employees: 375,300 (Advanced service delivery to help build resilience) Operating System Software Sellers and Safety; Serious (Virtual Agent for Return-to-workplace Weather equipment acquired internally or externally. Equity: $20.727B Injury Reporting) Cloud Migration Services (2020 Rev. = $1.497B) Virus Information Transaction Processing Platforms IBM Garage These assets may be refurbished or upgraded, R&D Expense: Cash Flow Selected and Workplace (Multicloud Migration Services) Existing Clients (2020 Rev. = $6.606B) (End-to-end model for accelerating digital transformation) IBM Z and sold or leased to new or existing clients both $6.333B Foreign Trade Partnerships Guidance) Mainframe Operating Systems (OS) Cash From Strengthen Capabilities through Hyperscalers externally and internally) Regional (Regulation of (85+ Technology IBM Z Transaction Software Technology Support Services (z/OS, Linux, z/VSE, and z/TPF) Operations: $18.197B Government of (IBM Cloud, Microsoft, AWS Cloud, & Google Cloud) Imports/Exports, Partnerships) IBM CICS Transaction Server for z/OS (2020 Rev. = $6.144B) Sales and leases of Headquarters: OS Solutions Third-parties Cash Used For Tariffs and Trade Columbia (Powerful Mixed Language Application Server on IBM Z) Global Process Services (2020 Rev. = $0.945B) refurbished or upgraded Armonk, New York (Virtual Agent for IBM Hardware and Software Support (z/VM and KVM) Investing: ($3.028B) Barriers; Customs Adobe (IBM iX Financing Competitors IT equipment Virus Prevention IBM Information Management System (IMS) Supply Chain & Finance Transformation (Base Support, Premium Support, & End-of-Service Culture Duties Digital and Design Buyers Cash Flow from Administration; and Travel (Hierarchical Database Management Software System (Supply Chain Services, Finance, Procurement Consulting) Support) IBM Power Systems Consultancy Growth Financing: ($9.721B) Restricted Party Guidance) for Online Transaction and Batch Processing) HP Financial Services Sage Sustainable Extended Across Customer Transformation Services Open Source Support Operating Systems (OS) Transactions and Electrics Existing Clients Inclusion Key Financial Metrics Adobe’s Core Idaho Secretary IBM z/Transaction Processing Facility (z/TPF) (Salesforce Services, Adobe Consulting Services, E- (Commercial and Community Open Source Software) (Linux, IBM AIX, IBM i) Improper Enterprise Dell Financial Services Payments, and of State (High-volume, High-throughput Transaction Processor) commerce Services) Hybrid Cloud Optimization Innovation Return on Equity: Applications) Data Center Maintenance and Support Economic (Virtual Assistant to (Red Hat Enterprise Linux, Red Hat OpenShift, and Red 25.36% IBM TXSeries for Multiplatforms Talent Transformation (IT Maintenance, Software Support, & Networking and Ingram Micro Feedback Sanctions; Answer Logistical Hat Ansible Automation Platform) Cisco Capital New Clients Salesforce (Distributed Transaction Processing Middleware) (Talent Acquisition and Development, HR Transformation) Security) Regulation of Questions from (Manage Covid Recent/Interesting Developments Money Laundering) Vaccination and 900,000+ voters) Competitors Competitors Competitors Competitors ERI Commercial Banks Health Status Technology Partners Red Hat Acquisition. In 2018, IBM acquired open Management) Microsoft AWS Google VMWare Oracle CGI TCS KPMG Accenture Deloitte Dell Lenovo Microsoft DXC Technology Dell HP Lenovo Cisco Microsoft Resellers source software firm Red Hat for $34 billion. Red SAP (Cloud-based Hat’s software is key to IBM’s new hybrid cloud Automated Hybrid Cloud Platform (E.g. IBM Cloud and Global Business Global Technology Science and Supplies Supporting Hardware Brands Sales of IBM Quantum offerings. Business Process / Red Hat) Sales for Mission-critical Workloads Services Sales Services Sales Technology Research and Product Distribution Operations Collaborations Computing Systems Enterprise Spin-Off of Kyndryl Business. IBM is splitting into Application for Telstra NelsonHall Everest National Coca-Cola Large Enterprises Universities and Research two public companies, with the spin-off (Kyndryl) Industrial Selected Hybrid Banco Vodafone Bharti Selected Global Small and TSBank Selected Global Forrester Lotte Card Selected Manufacturing) CaixaBank (Cognitive Supply Chain (Addressing (Delivery Automation Telecom Public (Delta Airlines, Government Institutions taking the company’s legacy IT services business. Cloud Platform Sabadell Idea Airtel Business Medium Sized (Web-based TSB Technology (Disaster Recovery European Partners (Accelerate Customer Systems (Spain) Control Tower and Integrated Immediate and Through Intelligent (Help Hotels Control (Transform Soft Drink Anthem, Mitsubishi Agencies (Keio University Network Hub in Japan, The spin-off will allow IBM to focus on new high- Clients (Mexico) (India) (India) Services Clients Businesses Smart Agent) Services Clients as a Service) Workload Processing) Clients Wipro (Migration Supply Chain Platform) Future Client Needs) Automation) Virus Spread) Supply Chain) Chemical, JSR Mirco) University of Tokyo, Fraunhofer-Gesellschaft) margin businesses, particularly hybrid cloud of Mission Critical Workloads and services (via its Red Hat hybrid cloud software Selected IBM Production and Cloud-native Pfizer AMD Private and IT Hardware, Semi-conductors, Networking Transportation and Fiber-optics, Power Contract Data Storage, Graphics offerings) and AI. The spin-off company will have Logistics Applications on Research (predict the eventual (foster security in hybrid Public Sector Computers Equipment, Infrastructure Software Logistics Services Systems, Electronic Manufacturing / Processing Units approximately 90,000 employees and $19 billion in IBM’s Hybrid Cloud onset of Alzheimer’s cloud and high-performance Procurement Partners and Partners (Samsung, (Cisco Systems, Intel, Samsung, (FedEx, DHL, Nippon Components Assembly Services (Seagate, Nvidia, Micron revenue. © 2021 Platform) Collaborators disease) computing environments) Suppliers Lenovo, Toshiba) Broadcom, Fuji Electric) Express, UPS) (Finisar, Kyocera) (Hon Hai) Technology) www.onepagethinking.net July 2021