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Your Club Your Rovers Family

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Your Club Your Rovers Family YOUR CLUB CHARTER YOUR CHARTER Doncaster Rovers Football Club continues to enjoy a unique relationship with its loyal and dedicated supporter base. It recognises and respects the invaluable contribution made by each and every supporter to the ongoing success of the club. Whether a loyal supporter or a first- time fan, everyone is a valued member of the Rovers family. We strive to work with supporters and the wider community to create lifelong memories built on values that matter most to you, our fans. As such, Doncaster Rovers Football Club endeavours to be open and accessible to its supporters, communicating information via the appropriate channels in a clear and effective manner. The club’s greatest asset is its loyal and dedicated fan base and we hope that this charter further improves the communication channels between ourselves and you, our fans. This is not just our club, this is your club and we are delighted to deliver this charter as your charter. DONCASTER ROVERS SHAREHOLDERS CONTENTS 05 YOUR CLUB; YOUR ROVERS FAMILY 23 YOUR CLUB; YOUR MATCHDAY 06 YOUR CLUB; YOUR COMMUNITY 23 Stadium Angels 06 Foundation 23 Supporter Liaison Officers 08 Safeguarding 24 Disabled Supporters 08 Charity Strategy 25 Visiting supporters 10 Rovers against Discrimination 25 Pay on the gate 11 YOUR CLUB; YOUR STADIUM 25 Creating an atmosphere 11 Ground Regulations 26 Family Area 16 Respect our Badge 26 Hospitality 17 Safe text 26 Concourse Catering 17 Smoking Policy 28 YOUR CLUB; YOUR VOICE 18 Stewarding 28 That’s Why I am Rovers 18 Appeals 30 YOUR CLUB; YOUR ON-LINE 19 Your Store CONTENT 20 Your Tickets 31 YOUR FEEDBACK DR 04 21 Data protection 32 YOUR CLUB; OUR PROMISE FC 22 Keepmoat Stadium Complex 33 YOUR CLUB; OUR BUSINESS PROMISE 34 YOUR CONTACTS YOUR CLUB YOUR ROVERS FAMILY As part of our continued ‘That’s Why I am > To further enhance the match-day Rovers’ campaign, Doncaster Rovers atmosphere by making the Keepmoat Football Club promises: Stadium a vibrant and enjoyable place > To continue communication to visit for all supporters. Everyone between the supporters and the will be welcomed into the Doncaster club. To facilitate this the club Rovers family, whether first time fan have two Supporter Liaison Officers or loyal supporter. for the 2018/19 season. Dean > To continue our successful fan DR 05 Medcalf, Sheila Lynch and Craig engagement project, That’s Why I am FC Gleadhall will act as a key conduit f Rovers. By using the results of regular or improving dialogue amongst the surveys to influence the decisions we Rovers family. make for the benefit of the Rovers Family. YOUR CLUB YOUR COMMUNITY Doncaster Rovers believe there is successfully exit substance misuse something special in what we do and how treatment. we do it. We believe our Community Sports and Education Foundation is at the Our work with NEET young people bucks heart of this description. Working in four national trends. National averages for key areas our aim is to impact as many progression from similar courses are people’s lives as possible; changing them around the 70% mark, but for the last for the better, regardless of age, gender, three years our average progression race, religion or skill level. Our ambition rates have been in the 90 percent plus is to promote a healthier lifestyle through range, with students going on to sport by encouraging individuals to take scholarships, university or employment. part in fun based activities, which develop This is down to the skill and innovation of confidence, co-operation and education. our teaching staff. Our short term goals are to evolve the Between September 2015 and July 2016 DR 06 Foundation in line with the local and we engaged with 13,393 participants FC national agenda, working with the fans of through targeted intervention, participation today and the future to positively in physical activity, further education and/ intervene and carry out a valuable service or accredited training. This resulted in in the community of Doncaster. 112,396 participant visits over a 52 week period at an average of 2,161 visits per Long term we want to make Doncaster week. We supported six former NEETS the best place it can possibly can be, and four former job seekers gain full-time engaging with young people and employment in skilled work while introducing them into the Doncaster conducting 592 player visits in the local Rovers family and creating the fans of the community. In addition we achieved 96% future. pass rate in all 16-19 provision along with a 100% pass rate in Sports Leadership We hope this will be achieved through qualifications which contributed to a total our further education provision, school of 349 accredited qualifications on our visits, match day experiences and holiday Level 2 programme. We worked with 53 sessions - Everything we do we try to link service users to each achieve two to the club inspiring individuals and new nationally recognised qualifications as supporters. part of our ‘Multi-Skills’ programme which works with people recovering from Additionally, our intervention work is substance misuse issues and helped varied from reducing the number of reduce crime in 5 of the toughest wards NEET young people (not in education in Doncaster. We worked in 35 schools employment or training), raising and supported delivery of over 4,000 awareness on a variety of issues, working volunteering hours while delivering the to reduce childhood obesity, anti social ‘Respect' Campaign to over behaviour or even supporting the NHS in 1,200 young people. increasing the number of people who DR 07 FC Our Community Foundation is considered Alternatively you can write to the Club’s second to none by Doncaster Rovers, and Safeguarding officer: we support them in their work and their > Gavin Baldwin motto: Challenge, Inspire and Motivate. Safeguarding Officer Doncaster Rovers Football Club SAFEGUARDING Keepmoat Stadium At Doncaster Rovers safeguarding is Stadium Way everyone’s responsibility and club Doncaster DN4 5JW personnel have a duty to safeguard the welfare of children and vulnerable adults. If you are worried about the immediate Doncaster Rovers Football Club does safety or welfare of a child or vulnerable have in place comprehensive adult you can also contact: safeguarding policies and procedures > The Police (in an emergency): 999 DR 08 which meet the requirements of The > The NSPCC Child Line: 0800 1111 FC Football League, The FA Safeguarding > Children’s Assessment Team: Children Rules and Government 023 80 833336 legislation to ensure the National Standards for safeguarding are met and DONCASTER ROVERS FOOTBALL CLUB implemented throughout the Club. Full CHARITY STRATEGY details of our Safeguarding Policy, Doncaster Rovers Football Club is an including our strategy and implementation integral part of the local community, and can be found on the Club website, the club has a desire to lend its support to assist local charities in fundraising If you have a concern you should contact activities within the community, and also the club’s Safeguarding Advisor. to offer help in raising the profile of > Club Doncaster Foundation official charitable organisations. Safeguarding Advisor: Marie Hepburn The club receives numerous requests [email protected] from individuals and organisations on a daily basis seeking donations of merchandise and tickets, in addition to requests for bucket collections on a match day. All such requests cannot be met due to a limitation in club resources. Therefore, the club has structured a Charity Strategy designed to advise and always strive to respond to requests inform of the protocol in place for from such sponsors to help in responding to all such requests. supporting fundraising activitieson behalf of these charities. CHARITY STRATEGY The club has 3 Official Charity Partners Doncaster Rovers Football given priority for fundraising support and Club actively works in partnership with profile awareness. For the foreseeable Community Partners whose work is future these are: essential in serving the needs of local residents. Examples include, Doncaster > Bluebell Wood Children’s Hospice Metropolitan Borough Council, the Local > Prostate Cancer (designated by The Health Authority, South Yorkshire Football League) Police, Fire and Ambulance > Club Doncaster Foundation Services. Wherever possible, the club will strive to offer its In addition, the club will invite support to these partners for the nominations from its supporters for two benefit of all concerned. other local community-based charities to support. Although the club will make DR every effort to give consideration to 09 For the duration of the calendar year 2016 requests from other charities which FC the two selected charities are: lie outside of the above guidelines, > British Heart Foundation it will not always be possible to > Doncaster Teenage Cancer Trust offer support in providing donations to such. Throughout the course of the season, the club will work with these charities at Consideration will only be given management level in order to assist with to requests which are received fundraising activities designed to raise by letter, and addressed to the the profile of the charity. The Official Customer Services Manager Charity Partners will be given the utmost at the football club. Whilst priority for the club’s help in fundraising all requests will be replied to, activities. all applicants are advised to be aware of the club’s Charity Doncaster Rovers Football Club Strategy as detailed above. recognises the fact that several of the club’s Official Club Sponsors lend support to their own designated charity within the local community. The club will ROVERS AGAINST DISCRIMINATION Doncaster Rovers Football Club is determined to treat with equal consideration all supporters regardless of gender, race or ethnic origin, age, religious belief, sexual orientation, disability or any other unjustifiable reason.
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