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Annual Report 2011-12 Department of Communities, Child Safety And

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Annual Report 2011-12 Department of Communities, Child Safety And Annual Report Department ofCommunities, Safety Child andDisability Services Annual Report Department of Communities, Child Safety and Disability Services Department of Communities, Child Safety and Disability Services Annual Report www.communities.qld.gov.au Public availability of report Copyright The Department of Communities, Child Safety © The State of Queensland (Department of and Disability Services’ website is: Communities, Child Safety and Disability http://www.communities.qld.gov.au. This Services) 2012. Copyright protects this annual report is available on our website at: publication. Excerpts may be reproduced with http://www.communities.qld.gov.au/gateway/a acknowledgment of the State of Queensland bout-us/corporate-publications/annual-report. (Department of Communities, Child Safety and Disability Services). Enquiries and further information For enquiries or further information about this Licence report, please contact the Director, Planning This annual report is licensed by the State of and Performance/Reporting: Queensland (Department of Communities, telephone: 3224 6031 Child Safety and Disability Services) under a email: [email protected] Creative Commons Attribution (CC BY) 3.0 Australia licence. Feedback Help us improve our annual report by sharing your feedback with us using our feedback form, available with our online annual report at: http://www.communities.qld.gov.au/gateway/a CC BY Licence Summary Statement: In bout-us/corporate-publications/annual-report. essence, you are free to copy, communicate and adapt this annual report, as long as you Other languages and formats attribute the work to the State of Queensland The Queensland Government is committed to (Department of Communities, Child Safety providing accessible services to and Disability Services). Queenslanders from all culturally and linguistically diverse backgrounds. If you have To view a copy of this licence, visit: difficulty in understanding the annual report, http://creativecommons.org/licenses/by/3.0/au you can contact us on 13 QGOV (13 74 68), /deed.en. and we will arrange an interpreter to effectively communicate the annual report to Attribution: Content from this annual report you. should be attributed as: The State of Queensland (Department of Communities, Child Safety and Disability Services) Annual Report 2011–12. Alternative formats (including large print) are ISSN: 2201-084X available on request. If you would like another format, please contact us on 1800 177 120 (calls from mobile phones are charged at applicable rates). Overview Department of Communities, Child Safety and Disability Services Di24 Octoberrec 2012 tor-General’s The Honourable Tracy Davis MP Minister for Communities, Child Safety and Disability Services Welcome to the Department of Communities mDear essageMinister 2I011-12 am pleased annual to present report. the Annual Report 2011–12 for the Department of Communities, Child Safety and Disability Services. I certify that this annual report complies with: x the prescribed requirements of the Financial Accountability Act 2009 and the Financial and Performance Management Standard 2009 MANDATORYCONTENT.2pagesmax.Toreflectthefollowing: x the detailed requirements set out in the Annual Report Requirements for Queensland Government Agencies. o major&broadexternalissuesreportedandthoseaffectingcurrent&potentialresults This reporto is referpreparedtomajor onhighlights the basis& commentof the currentonthe organisationsadministrativeprograms arrangements&progress foragainst this majorgoals department applying for the whole of the 2011–12 financial year. That is, it reflects the structure, operationso andcomment performanceonthemost of theimportant departmentissuesfor asthe it nowyear exists. A checklisto outliningdiscussinternal the annualfactors reportinginfluencing requirementsresultsincluding canachievements be accessedand setbacksat: http://www.communities.qld.gov.au/gateway/about-us/corporate-publications/annual-report. o commentonhowtheresultswereachieved,explainmajorsuccesses&reviewnegativeissues o reviewmainperformanceissuesofdivisions,programsandprojects Yours sincerely o addresscurrentinitiatives&outlinefuturethreats,challenges&strategies o discussstaffinvolvementandanymajorIRorHRissues Margaret oAllisondiscuss shortͲterm,medium(3Ͳ5years)andlongͲtermstrategicpriorities. Director-General Department of Communities, Child Safety and Disability Services Department of Communities, Child Safety and Disability Services | 2011–12 Annual Report 1 Overview Contents Part one — Overview Part three — Our services Director-General’s message . .4 Child safety . 37 About us . .7 Our highlights in 2011–12 . .38 What we do . .7 Prevention and early intervention Our clients . .8 support services . .39 Our budget . .8 Supporting families . .39 Our people . .8 Supporting Aboriginal and Torres Strait Islander children and families . .40 About this report . .9 Our operating environment . .9 Improved wellbeing and development opportunities . .41 Chief Finance Offi cer’s message . .10 Supporting families at risk . .41 Our structure . .13 Supporting children in our care . .42 Our key governing body . .15 Supporting foster and kinship carers . .44 Adoptions . .44 The way we work . .18 Future directions . .44 Our performance overview . .19 Community services . .46 Our regional highlights . .22 Far North Queensland Region . .22 Our highlights in 2011–12 . .47 North Queensland Region . .22 Supporting our youth . .48 Central Queensland Region . .23 Youth preventative support . .48 North Coast Region . .23 Youth development, leadership Brisbane Region . .24 and engagement . .49 South West Region . .24 Domestic and family violence prevention and South East Region . .25 support services and perpetrator intervention programs. .51 Part two — Delivering better services Our highlights in 2011–12 . .28 Participation in local communities . .52 Better services and pathways for our Supporting volunteers . .52 customers and clients . .29 Better targeted services for seniors . .52 Service centres . .29 Whole-of-government initiatives Information systems . .30 for seniors . .53 A stronger service system that delivers Information and support services . .53 better value . .31 Support for grandparents . .54 Supporting non-government Celebrating seniors . .54 organisations . .31 Homelessness . .54 More inclusive, active and Homelessness strategy . .55 safe communities . .32 Homelessness programs Community recovery . .33 and services . .55 Future directions . .35 Consultation. .56 2 Department of Communities, Child Safety and Disability Services | 2011–12 Annual Report Overview More support for women . .56 Departmental frameworks . .84 Governance framework . .84 Future directions . .57 Planning and performance Disability services . .58 framework . .90 Our highlights in 2011–12 . .59 Program and project management framework . .90 Better access to services . .60 Risk management framework . .91 National disability policies Internal Audit . .91 and reforms . .60 External scrutiny . .92 Queensland’s disability policies Asset management . .92 and reforms . .61 Procurement planning . .93 Specialist disability services . .63 Community care services . .67 Future directions . .93 More inclusive communities. .69 Support for carers . .69 Part fi ve — Financial statements Disability information services . .69 Financial statements . .95 Community engagement . .70 Future directions . .71 Part six — Appendices Appendix 1 — Our legislation . .163 Part four — Corporate Internal business processes, human Appendix 2 — Statutory authorities . .166 and nancial resource functions . .73 fi Appendix 3 — Government boards and Our highlights in 2011–12 . .74 committees. .167 Machinery-of-government changes . .75 Appendix 4 — Governance boards and committees . .171 Our people . .75 Appendix 5 — Performance statement 179 Workforce profi le . .75 Workforce planning . .76 Appendix 6 — National partnership Workforce attraction, recruitment agreements and national and retention . .76 agreements . .184 Work–life balance . .79 Glossary . .190 Employee performance management framework . .79 Contact details . .195 Employee opinion survey . .81 Code of conduct . .81 Industrial and employee relations . .82 Maintaining a safe workplace . .82 Exiting the department . .83 Department of Communities, Child Safety and Disability Services | 2011–12 Annual Report 3 Overview Director-General’s message I am pleased to present the first annual report of the new Department of Communities, Child Safety and Disability Services. The department has a wide range of responsibilities — from its statutory involvement with children and their families, to supporting people with a disability and providing essential community services. Everything we do is focused on ensuring that human services are provided to individuals and communities who are vulnerable and most in need. Over the past 12 months, the department has worked hard to strengthen Queensland through the provision of a wide range of human services and programs, which provide high-quality and responsive support for our clients. Delivering frontline services Vulnerable Queenslanders are assisted through services delivered or funded by the department. In 2011–12, the number of people receiving disability services increased, although the level of unmet need remains high. We also delivered additional respite services to more than 500 families of young children aged up to 12 years. To support young people with a disability leaving school or the care of
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