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Queensland Fire and Emergency Services 2019-2020 ANNUAL REPORTREPORT co e " QueenslandQueensland Government Acknowledgement of Country Queensland Fire and Emergency Services acknowledges traditional owners of lands across Queensland and pays respect to the Elders — past, present and emerging — for they hold the memories, traditions, the culture and hopes of Aboriginal peoples and Torres Strait Islander peoples across the state. 2019-20 Annual Report i Queensland Fire and Emergency Services This annual report provides information about Queensland Fire and Emergency Services’ financial and non-financial performance for 2019-20. It has been prepared in accordance with the Financial Accountability Act 2009, Financial and Performance Management Standard 2019 and Annual report requirements for Queensland Government agencies. The annual report includes significant highlights against the priority areas and strategic initiatives, and service area detailed in the Queensland Fire and Emergency Services Strategic Plan 2019-2023 and the 2019-20 Service Delivery Statement. For more information: Copyright CC BY Licence Summary Telephone: (07) 3635 3859 © The State of Queensland Statement (Queensland Fire and Emergency In essence, you are free to copy, Visit: www.qfes.qld.gov.au Services) 2020. communicate and adapt this Email: annual report, as long as you Published by the Queensland [email protected] attribute the work to the State of Government, September 2020. Queensland (Queensland Fire and This annual report is available on 125 Kedron Park Road, Kedron Emergency Services). the Queensland Fire and Qld 4031. Emergency Services website at To view a copy of this licence, Licence www.qfes.qld.gov.au or a paper visit: copy can be provided on request CC www.creativecommons.org/ by calling (07) 3635 3859. 1 licenses/by/4.0 Open data This annual report is licensed by Attribution the State of Queensland Information about consultancies, Content from this annual report (Queensland Fire and Emergency overseas travel and the should be attributed as: The State Services) under a Creative Queensland Language Services of Queensland (Queensland Fire Commons Attribution (CC BY) Policy is available on the and Emergency Services) Annual 4.0 International licence. Queensland Government Open Report 2019-20. Data website (www.data.qld.gov.au). ISSN Online: 2204-0161 Feedback Feedback on the annual report can be provided through the Get Involved website: www.getinvolved.qld.gov.au/gi Other languages and formats The Queensland www.qfes.qld.gov.au 11=1 Government is Interpreter committed to providing accessible www.facebook.com/QldFireandEmergencyServices services to Queenslanders from II all culturally and linguistically diverse backgrounds. If you have twitter.com/QldFES difficulty understanding this a report, you can access the Translating and Interpreting www.instagram.com/qldfire Service (TIS National) via O www.qld.gov.au/help/languages or by telephoning 13 14 50. 2019-20 Annual Report ii Queensland Fire and Emergency Services Letter of compliance * Queensland Government Office of the Commissioner Queensland Fire and Emergency Services 9 September 2020 The Honorable Craig Crawford MP Minister for Fire and Emergency Services and Minister for Aboriginal and Torres Strait Islander Partnerships 1 William Street BRISBANE QLD 4000 Dear Minister I am pleased to submit for presentation to the Parliament the Queensland Fire and Emergency Services 2019-20 annual report including the financial statements. I certify that this annual report complies with: • the prescribed requirements of the Financial Accountability Act 2009 and Financial and Performance Management Standard 2019 • the detailed requirements set out in the Annual report requirements for Queensland Government agencies. A checklist outlining the annual report requirements is included in the appendices of the annual report. Yours sincerely Greg Leach Commissioner Emergency Services Complex 125 Kedron Park Road Kedron GPO Box 1425 Brisbane Queensland 4001 Australia Telephone 13 OGOV Website vwcotqles.q1d.gov.au ABN 93 035 163 778 2019-20 Annual Report iii Queensland Fire and Emergency Services Contents Letter of compliance ........................................................iii 6. Knowledge ................................................................. 47 Commissioner's message ............................................... 2 7. Climate change .......................................................... 51 About the department ............................... 3 Governance ............................................ 53 Structure ........................................................................ 13 Executive management ................................................. 53 Organisational structure ................................................ 14 Board and committees ................................................... 57 Regions ......................................................................... 15 Ethics and Code of Conduct .......................................... 62 Financial summary ................................. 16 Accountability and risk management ............................. 63 Human Resources ......................................................... 69 Summary of financial performance ................................ 16 Summary of financial position ........................................ 19 Appendices ............................................. 73 Performance ............................................ 21 Financial Statements 2019-20 ....................................... 74 Regulator Performance Framework Annual Key performance measures .......................................... 21 Performance Report 2019-20 ...................................... 103 Our performance ........................................................... 26 Human Rights Act 2019 Annual Performance 1. Volunteerism, people and culture .............................. 26 Report 2019-20 ............................................................ 113 2. Digital transformation................................................. 30 Acronyms ..................................................................... 117 3. Service alignment ...................................................... 32 Compliance checklist ................................................... 119 4. Stakeholder engagement .......................................... 41 Contacts and key locations .......................................... 121 5. Strategic investment .................................................. 44 2019-20 Annual Report 1 Queensland Fire and Emergency Services Commissioner’s message I am pleased to present the Queensland Fire and While 2020 has proved to be an exceptionally busy Emergency Services’ (QFES) 2019-20 annual year operationally, QFES has maintained a strong report. focus on working with our partners and communities on activities across disaster prevention, preparedness, I was honoured to be appointed as QFES response and recovery. Over the past 12 months, the Commissioner in December 2019. In my time Queensland Emergency Risk Management leading the department, I have been impressed by the Framework Strategic Workplan was developed with commitment of all QFES staff, volunteers and local governments to further improve our shared partner agencies in providing world-class emergency understanding and management of disaster risk. services. This report outlines how we have Queensland’s fire management arrangements have contributed to safer, more resilient and capable been strengthened through the Area Fire communities during a very challenging year. Management Groups, providing an integrated, In September 2019, fires started in Queensland on an proactive and localised approach to managing unprecedented scale and continued for many months, bushfire risk in communities. QFES is also with a State of Fire Emergency declared for the first contributing to national discussions through the time in November 2019. As 2020 began and the Royal Commission into National Natural Disaster bushfire threat subsided in Queensland, further fires Arrangements with findings due for release later in ignited in other states with Australia experiencing 2020. one of the worst bushfire seasons in recent history. Queensland communities are at the heart of Despite the ongoing operations in Queensland, our everything we do at QFES. The QFES workforce firefighters and incident management specialists comes from all walks of life and every corner of were able to provide valuable support to Queensland — we are uniquely positioned to ensure communities in New South Wales, Victoria and the that our services are delivered side by side with our Australian Capital Territory. communities. In February and March 2020, Queensland I would like to take this opportunity to thank Deputy experienced severe weather and cyclone activity with Commissioner Mike Wassing for his strong above average rainfall leading to significant river leadership as Acting Commissioner prior to my level rises and flooding in southern and western appointment. I would also like to thank the Executive Queensland communities. Leadership Team, all QFES staff, volunteers and Concurrent to these events, a public health partners agencies for their continuing dedication and emergency was declared in January 2020 in response contribution to building safer and more resilient to the global outbreak of COVID-19. QFES communities. continues to perform a vital role in the Queensland I
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