Taking care of New Zealanders

ANNUAL REPORT 2010 B

All around New Zealand, 24 hours a day, and 365 days a year – St John members care for communities, help people in medical and accident emergencies, and relieve sickness and injury. The vision for St John is “enhanced health and well-being for all New Zealanders”. Our four strategic themes are: 1 Provide effective emergency medical care, help and support to deliver the best possible health outcomes for New Zealanders. 2 Help to build communities that are strong and that participate in caring for each other and share responsibility for the prevention and treatment of illness and injury. 3 Coordinate and provide services across communities that contribute to improving health and wellness. 4 Maintain an effective and sustainable organisation that is trusted, supported and highly valued by all stakeholders. ST JOHN ANNUAL REPORT 2010 | 1

CONTENTS

Vision Chairman’s Introduction 2 Annual Review 4 Operations 6 Training 10 Community Care 12 St John in the Community 14 Future Proofing 16 Youth Programmes 18 Community Support 20 Donors and Supporters 22 Financial Commentary 25 Financial Report 28 Audit Report 31 Performance Statistics 32 Officers of the Organisation 33 Area Committee Locations 34 2

CHAIRMAN’S INTRODUCTION

St John has cared for New Zealand communities for 125 years.

St John is a major international Cadets right through to our longest The challenge for the Board and charity with a rich tradition. serving members (the term that the Executive Management Group We are a large, high-performing describes our volunteers and will be to continue this leadership organisation strongly based paid staff). An indication of that role and meeting changing in local communities. In special commitment is that 1,993 and growing community needs New Zealand we have more members have given over 20 years while transforming services. than 16,000 volunteer and paid of service to St John and to their The Board is focused on guiding members, and we have been the communities. the organisation to successfully leading provider of ambulance, develop new services and delivery emergency care and community Opportunities and models that will better serve care for 125 years, and are still challenges ahead New Zealand, within the funding going strong. To do that, we rely St John operates a sophisticated, restraints and resources available on the goodwill of many people diverse, vital, national organisation to us. and many organisations. within the New Zealand health We can be immensely proud of sector. Demand for our services I thank you all sincerely for your what we have achieved over the is growing rapidly – technology, contributions and your support. past 125 years and of the unique drugs and procedures are changing and valuable contribution St John I became Chairman and Chancellor the way we do things and as a people make caring for others in in March 2009. In my time here community we are ageing. At need. We can, I believe, also be very I have been really impressed and best, funding for our services is positive about the future and the humbled by the dedication and finite and limited. During the past role that St John can – and must commitment St John members 125 years, St John has fronted – continue to play, in the area of have to helping their fellow these issues and has often led community-driven healthcare. New Zealanders – from our innovation, specifically in the area youngsters the Penguins and of community-based services.

Priory Trust Board Standing: John Harman, John Wadams, Steve Evans, Jaimes Wood (Chief Executive), Murray Jones, Don Hunn, Ian Civil, John Hall, Ed Sullivan. Sitting: Souella Cumming, Garry Wilson, Ann Greenaway. ST JOHN ANNUAL REPORT 2010 | 3

We can be immensely around the globe. We were joined Volunteers (by Region) proud of what we have by our Grand Prior, His Royal Northern 2,648 Highness the Duke of Gloucester. 1,412 achieved over the past This was a great opportunity to Midland 125 years and of the unique highlight the operations of St John Central 1,116 in New Zealand and the initiatives and valuable contribution Northern (SI) 1,958 St John people make caring we are undertaking. I was very for others in need. proud of the efforts of St John in Southern 897 New Zealand in showcasing our National Office 14 organisation and achievements. Thanks Paid staff – including casuals I am grateful to the members of (by Region) Priory Chapter, my colleagues on Northern 779 the Priory Trust Board, Regional Trust Boards and Area Committee Midland 384 members for their support, Central 251 guidance and vision. Northern (SI) 466 The life-saving and caring work of St John is only possible because of Southern 260 the dedication and hard work of all National Office 180 our members under the leadership of the management team. Thank NOTE: Total paid staff – full time Strengthening governance you all for your efforts. equivalent (FTE): 1,589 This year we began reviewing our governance arrangements to find potential areas for improvement Total Members (by Region) and clarity and we will progress Garry Wilson Northern 5,494 a number of initiatives in this Chancellor area. A decision was taken to Midland 2,881 amalgamate the governance Central 2,061 arrangements for the Midland Northern (SI) 3,814 and Central Regions and also to combine the two South Island Southern 1,635 regions. The creation of new, larger National Office 194 regions will give us the opportunity to better utilise resources, realise the benefits of greater efficiencies and achieve consistency in the delivery of services under a unified governance structure. The amalgamations will be completed by June 2011. International role In May 2010 we hosted the meeting of the international Grand Council of St John. These are the senior people from St John organisations 4

ANNUAL REVIEW

St John will play a key role in the future delivery of healthcare in New Zealand. We will continue to evolve and innovate to do that.

A year of good progress activities, which help to fund sector. We continue to focus on the delivery of ambulance and improvements to consolidate and 2010 is the year St John health services to communities deliver consistency, cost-savings, celebrated 125 years of service in across the country. With the innovation, and balance. New Zealand. Through the efforts financial support of communities, of our members in providing care we continued to fund an operating Changing how we deliver for the public our community deficit in ambulance of more than services profile remained highly visible. $8.6 million, somewhat overstated It is clear that St John must change We did not suffer the full effects as the underlying deficit exceeded and adapt our service delivery model of the recession because we were $12.0 million. The current delivery for the challenges facing the health prepared to a degree and ‘cut our model for emergency ambulance sector. Those challenges include a cloth’ to suit the circumstances. We services is not sustainable on this growing and ageing population, made solid progress commercially, basis and we are committed to fewer people working, more chronic our fundraising was effective and we making changes and introducing illness (heart disease, some cancers, continued on the path we have been alternative care pathways that will diabetes and tobacco-related on for the past decade, simplifying deliver good outcomes for patients disorders), limits on health spending and streamlining business processes more economically. and changing public expectations. and practices and consolidating our New Zealanders expect the health support and financial systems. Preparing for the future and disability system to provide We took steps to drive unity and a broader range of services and The financial year consistency in our decision-making treatments, some of which involve Revenue and expenditure in the by developing our Statement of expensive new technologies. financial year exceeded budget on strategic intent 2010-2014, in a Pu blic demand for health a planned basis and we achieved process that involved all Boards. interventions will always exceed a better than forecast bottom line We also re-aligned our senior supply. Our Ambulance Service surplus. Total revenue exceeded leadership team to ensure the responds to calls for help that are $200 million, an increase of 9% on correct focus and decided to increasing at a rate of 7% each year. the previous year. Much of that amalgamate our Central and Many of these calls are for incidents new revenue related to increased Midland regions into a new Central that do not require an emergency Ministry of Health funding for 85 Region. These are developments ambulance response but for which new paid ambulance officers and that will better position St John there is currently no alternative from growth in our commercial for future challenges in the health response.

Executive Management Group Standing: Michael Boorer, Tony Blaber, Tony Smith, Tom Dodd, Gary Williams, Eddie Jackson, David Thomas, Brian Scott, Stephen Franklin, Michael Brooke. Sitting: Gerry Fitzgerald, Jaimes Wood, Peter McDowall, Judith Hoban. ST JOHN ANNUAL REPORT 2010 | 5

This model is unsustainable and we The breadth and depth of our legacies to us and these now are already beginning to shift focus community involvement become part of our kaupapa as to ambulance officers treating There are many in New Zealand we progress Te Ara Hato Hone. patients in the community and not who contribute financially and Our strategic outlook transporting wherever possible. in-kind to our success. We are very We are aligning our intentions with grateful for the generosity of our St John is one of few health the Government’s strategy for primary many supporters, funders, donors, organisations covering all of healthcare and the introduction of partners and our volunteers, who New Zealand and as such, we new ways of delivering healthcare give so generously of their time. are well placed to support the in a community setting. We are Thank you all. Government’s intentions that primary healthcare services be working with and supporting We take particular pleasure and other healthcare providers in the closer to home, make people pride in our partnership with ASB. healthier and reduce pressure on development of business cases This was the second year of our in response to the Government’s hospitals. Recent economic and community partnership, which has financial pressures that St John ‘Better, Sooner, More Convenient’ gone from strength to strength, primary healthcare initiative. mostly avoided in the year under growing in ways not anticipated. review will likely bring challenges There are also alternative response We have been impressed that ASB in 2010-2011, which is expected services that we are piloting in staff have participated so fully to be a tougher year for us. specific communities to prove their in the partnership with passion, efficacy. These include: commitment, charity and purpose. St John will play a key role in We look forward to a long and the future of healthcare in • A Nurse Response Pilot in productive relationship – working New Zealand. We will continue to Christchurch. This provides a together to save more lives and evolve and innovate to do that. nurse response in a vehicle to strengthen communities. appropriate 111 calls by patients New ways of working will become to our Communications Centres. Te Ara Hato Hone – St John a reality for us and we will work Pathway even more in collaboration with • An integrated paramedic and other partners and funders. rural care service in Taumarunui. We set out to continue improving Partnerships continue to provide We are working with Waikato our responsiveness to Māori and significant opportunity – and we District Health Board to co- tikanga during the year, led largely will continue to seek and develop locate an Advanced Paramedic by our Senior Cultural Advisor partnerships that improve the in Taumarunui Hospital to work Bevan Tipene-Matua. We must overall value St John provides to alongside clinical staff and ensure we meet our obligations, the communities we serve. We are provide an extended pool of as a provider to the Crown, be committed to contributing to the healthcare services. sure we are enhancing health and best possible health outcomes for well-being for all New Zealanders, New Zealanders for • An extended care paramedic and be more in touch with Māori another 125 years. service programme that we Hauora (health). are setting up with MidCentral Primary Health Organisations. We created our Māori strategy This is part of the local strategy Te Ara Hato Hone – St John to reduce demand on acute care Pathway to progress Māori where a team of five paramedics recruitment and retention and will have additional training in links with Māori organisations. Jaimes Wood assessment and treatment of a Bevan wrote the St John haka Chief Executive wider range of conditions than and waiata, publicly performed they traditionally have. for the first time at the St John International Youth Festival in Christchurch in January 2010. It is a source of tremendous sadness It is clear that St John that tragically, Bevan drowned on must change and adapt our 16 March while gathering paua near his home at Porongahau in service delivery model for Hawke’s Bay. Takitini Taku Toa the challenges facing the (St John haka) and Tenei Matou health sector. (St John waiata) are his lasting 6

OPERATIONS

Demand for ambulance and in line with New Zealand Patients treated and transported by ambulance officers services is increasing ambulance standards. 2007-08 343,217 St John has more than 3,700 For life threatening calls* – we are members involved in emergency contracted to arrive at: 2008-09 356,562 ambulance and patient transfer • 50% of calls in urban areas within 2009-10 371,224 services – nearly 2,800 of whom 8 minutes and 95% of calls within are volunteers. We operate a Includes accident, medical, patient 20 minutes transfer and private hire. fleet of 500 ambulances plus 100 support vehicles, from 193 • 50% of calls in rural areas within ambulance stations around the 12 minutes and 95% of calls within 30 minutes Kilometres travelled country. by ambulances • 50% of calls in remote areas In the year to 30 June 2010 we within 25 minutes and 95% of 2007-08 15,754,502 treated and transported more than calls within 60 minutes 2008-09 16,422,436 370,000 people by ambulance to various hospital and community This year we met the targets for 2009-10 17,166,606 locations – 14,600 (or 4%) more remote areas, however, our growth trips than the previous year and in resources was insufficient to meet the distances our ambulances rising demand in rural and urban travelled increased by more than areas. In urban areas – specifically 740,000 kilometres. in Auckland, Hamilton, Palmerston North and Christchurch – we are We have nine contracted also dealing with increasing urban ambulance response time targets, sprawl, which affects our ability to agreed with the Ministry of reach these targets. Health and the Accident *These are calls to patients who are or may be Compensation Corporation (ACC) immediately life threatened and will benefit from timely clinical intervention. ST JOHN ANNUAL REPORT 2010 | 7

STRATEGIC THEME 1 Provide effective emergency medical care, help and support to deliver the best possible health outcomes for New Zealanders.

More ambulance officers well-being of others in the Full crewing performance We provide emergency ambulance community. More than 3,680 82% services for more than 85% of St John volunteer members 2007-08 82% 82% New Zealanders and to more than offer their service to care for and 90% of the country’s geography, support people with a medical 83% through our contracts with the or accident emergency or at a 2008-09 82% Ministry of Health and ACC. public or community event. This 84% year the Ministry of Health made 87% During 2009 the Ministry of Health funding available for St John to 2009-10 85% allocated $6 million recurring train more volunteer ambulance 90% additional funding to recruit more officers. Between December 2009 Annual average % ambulance officers. This enabled and June 2010 we trained 233 new 1st month of year % us to increase our service coverage volunteers to the level of National 12th month of year % and helped us meet increasing Diploma in Ambulance Practice. patient demand. This is a significant benefit for the We were also able to improve community. Emergency incidents attended service capability in rural areas and Communications centre 2007-08 274,108 to meet New Zealand Transport developments 2008-09 295,311 Agency requirements for managing work hours. In the last year Telecom directed 1.1 2009-10 309,051 million 111 calls to New Zealand’s With that additional funding we three emergency agencies. Nearly have recruited 85 new full time one third of those calls – 353,000 (equivalent) ambulance officers – were 111 emergency calls for an to serve the community in 37 ambulance. This is a 7% increase predominantly rural locations. on the previous year. They were This means we are substantially managed by 142 call takers and closer to having fully crewed dispatchers at the emergency ambulances (i.e. double crewed) in ambulance communications rural areas outside of the main urban centres in Auckland, Wellington centres (excluding ‘remote’ areas). and Christchurch. The Wellington It also improves our ability to have centre is a 50/50 joint venture fewer members ‘on call’ from home with Wellington Free Ambulance, rather than on a station-based operating as part of one virtual roster. By June 2010 more than 90% centre across the three localities. of ambulance responses were with Many emergencies require more a full team. This is good news for than one emergency service. our communities and a substantial Ambulance, Police and Fire improvement in working conditions operate different dispatch and job for our members. handling systems for 111 calls, and Community involvement prior to July 2009 passed incident information to each other by St John relies heavily on volunteers telephone. to provide essential services in their communities. These volunteers In July 2009 a new electronic data are passionate and generous and transfer system (called InterCAD) committed to the health and was introduced. 8

OPERATIONS

This connects the individual management reporting process. Events serviced systems used by ambulance, It will help embed a safety culture 2007-08 8,744 Police and Fire. Our emergency across St John and align our 2008-09 8,725 ambulance communications reporting with the Ministry of centres now automatically share Health’s New Zealand Incident 2009-10 9,574 information – in real time – about Management System (NZIMS), incidents that might need a which introduces a systems review

combined response. approach to improve the sharing Events volunteers This has the potential to reduce of learning from incidents and 2007-08 1,771 response times. Since July 2009 near misses. More than 70 of our more than 79,000 events have been members have been trained in its 2008-09 1,450 main ‘root cause analysis’ process. transferred electronically between 2009-10 1,714 services. Caring for people at public We need up-to-date, reliable and and community events efficient technology that runs at St John provided first aid and peak performance. This requires us emergency care services at a wide to refresh our technology every four range of large and small public, years. In addition to the InterCAD community and commercial events project, we renewed information during the 2009-2010 year – nearly and communication technology 10,000 in all. Those events included systems in our communications rugby games, horse racing events centres, investing $5 million. This and music concerts such as the investment was in new computer Auckland ‘Big Day Out’ where servers, improved telephony more than 54,000 people attended systems, upgraded paging systems – 1,415 of those needed minor and new workstations and screens. treatment and we took 14 others We are also working with Police, to hospital. We supported local Fire, the Ministry of Civil Defence charity, school and club events, and Emergency Management and such as the Hawera Children’s the Ministry of Defence to improve Triathlon attended by 250 people. our geographical data to assist with These events are supported incident location finding. primarily by our 1,700 events A focus on excellence volunteers who provide various levels of resources appropriate We continued our focus on to the event, from basic first aid clinical excellence – a programme through to advanced paramedic establishing new practice levels, services. new qualifications and a robust programme of Continuing Clinical Education (CCE). A major We won the following professional awards in 2009-2010: component of CCE is a commitment for all clinical personnel to five The Institute of Public Administration New Zealand (IPANZ) 2010 days each year maintaining their Microsoft Award for Networked Government for the InterCAD project Authority to Practice skills. with Fire and Police sharing real time electronic information for This approach is being adopted incidents needing a combined response. New Zealand is the only by all Ambulance Services in country in the world where all three primary emergency services New Zealand. This has been the communicate electronically in real time. first year of CCE and the framework is being introduced over a five-year The Council of Ambulance Authorities (CAA) 2009 Excellence Award period with full implementation for Operational Performance for work investigating the feasibility of expected by 2014. extending the role, academic knowledge, and clinical practice of To mitigate the risk of errors, New Zealand advanced paramedics to that of Emergency Care incidents and near misses we Practitioners. introduced a new adverse incident ST JOHN ANNUAL REPORT 2010 | 9

The previous day, Mechelle fractured My name is her fibula competing in the Rotorua Tough Guy, Tough Girl Challenge. Mechelle Wharton. Gemma had choked on her milk. When the panicking neighbours This is my story. remembered Mechelle was at home, the entire family of seven burst into At home in bed nursing her bedroom. “The grandmother a broken leg, St John literally threw Gemma at me, I Ambulance Officer Mechelle caught her, she wasn’t breathing.” Wharton of Ngatea was “I tipped her over and gave her two blows on the back then flipped her expecting a quiet day – one over. I had to suck out phlegm from that didn’t involve saving her mouth and nose. Gemma finally coughed and then started the life of Gemma, her breathing again.” neighbour’s baby. Mechelle has saved other lives. “Gemma stands out because this happened in my home. It’s like I broke my leg for a reason.

“I got involved in first aid and My name is pre-hospital emergency care. Then I started volunteering on the ambulances Dave Bone. in Gore with St John to keep my skills up.” When the lumber mill closed David This is my story. was snapped up by St John to be on permanent staff. “I got made redundant As Sawshop Manager and got a new job the same day.” at a Tapanui lumber Going out on call helping people is “a mill, David Bone of Gore bit of a buzz”, he says. “I love it. It’s a challenge, you don’t know what you’re was responsible for the going to get, it pushes you out of your company’s ambulance and comfort zone, you’re always learning. fire truck and he organised I have lived in Gore all my life and it’s just nice to give something the first response for any back. medical emergencies on site. 10

TRAINING

STRATEGIC THEME 2 Help to build communities that are strong and that participate in caring for each other and share responsibility for the prevention and treatment of illness and injury.

This year over 90,000 people together with St John, this year Screenshots of the iPhone CPR application. did their first aid training with ASB launched a programme to St John. train nearly 5,000 of its own people in life-saving CPR. First aid training Providing first aid courses and CPR iPhone application teaching people the skills to save Knowing how to save the life lives is an important part of what of a family member, friend or we do. colleague is a vital skill. Inspired by the St John first aid course Most people are able to learn the completed by their managing practical skills required to help director, Auckland-based digital others in medical and accident service agency Marker Studio emergencies, whether that involves developed a CPR (cardiopulmonary broken bones or someone having resuscitation) application for the a heart attack. iPhone. The free, downloadable The Chain of Survival is an integral application reminds users of the teaching tool. If the Chain of steps in CPR. The application was Survival is followed, the likelihood launched in December 2009 and of successful revival is increased by January 2010 it had been significantly. downloaded by more than 7,000 people. Customer focus To make booking a St John first aid course easier and more convenient we introduced an online booking system this year that has made a Working together with significant difference – more than St John, this year ASB 50% of our course bookings are launched a programme to now done online. People booking train 5,000 of its own people their St John first aid course receive all the information they need – in life-saving CPR. including nearby parking locations and a map of the venue – when they book. They also receive a text The Chain of Survival

message reminder. We will soon EARLY be providing online first aid EARLY EARLY ACCESS EARLY EARLY ADVANCED PREVENTION RECOGNITION RING 111 CPR DEFIBRILLATION CARDIAC CARE refresher training. St John and ASB promote CPR Helping to save lives is one of the objectives of the partnership between St John and ASB. Working ST JOHN ANNUAL REPORT 2010 | 11

“There’s an element of shock My name is when these things happen,” he says. “I would like to think that I would have Dave Monks. the confidence and wherewithal to step forward and try to help.” This is my story. Like many people, Dave hadn’t learnt CPR before he did the St John training. ASB senior business “I’d only seen it demonstrated on analyst Dave Monks works Shortland Street.” in a building with about “The whole training programme was first class, professional and friendly, 500 other ASB people now I was very impressed. I think it’s trained in CPR by St John. invaluable co-operation between St John and ASB. It’s brilliant. It would Dave’s in safe company. be good if other businesses did something similar.” He’d like to think he could “If the training of ASB staff results in help someone else, with just one life being saved, then the CPR if needed. value is priceless. 12

COMMUNITY CARE

St John volunteers reach deep Shuttles for those in need Community Care in Hospitals volunteers (by Region) into their communities. The Health Shuttles service is getting busier. In an average Northern 282 Demand for St John month last year, 108 St John Midland 263 Community Care volunteers made 2,900 trips programmes is growing taking sick people, and others Central 80 In the year to 30 June 2010 more with mobility issues, to medical Northern (SI) 131 than 2,410 St John members appointments or to hospital. We Southern 90 volunteered to help others through expect this community service to our Community Care programmes grow where we can collaborate – Friends of the Emergency with other local organisations. The Department and Hospital Friends, St John team in Otaki trialled this Health Shuttle client trips (by Region) Health Shuttles, Caring Caller, and successfully. There, St John leads Outreach Therapy Pets. a shuttle service management Northern 1,293 committee comprising the local Midland 20,616 Community care in hospitals Cancer Society, Age Concern, RSA, Every month 838 Friends of the Medical Centre, Primary Health Central 11,971 Emergency Department and Organisation, Women’s Health Northern (SI) 3,116 Hospital Friends volunteers Collective, Iwi Health Trust, Grey Southern 577 spend about 8,000 hours in 21 Power and the Information Centre. New Zealand hospitals supporting patients and their whanau, Telephone care providing comfort, information The Caring Caller service continues and support. In the coming year to expand as St John volunteers we will recruit more volunteers into reach into the community, keeping the Hospital Friends programme in regular contact by telephone so we can help more people in the with more than 1,000 people who smaller, rural hospitals. are housebound or ill – checking on them or to have a chat. ST JOHN ANNUAL REPORT 2010 | 13

STRATEGIC THEME 3 Coordinate and provide services across communities that contribute to improving health and wellness.

Pet therapy TaPasefika PHO to discuss the same Caring Caller Sometimes it helps to pat a pet. concept with Pasifika communities clients (by Region) The calming influence of animals is in South Auckland. Northern 523 proven to reduce heart diseases and We continued to support Midland 254 assist in the recovery of coronary Healthline, the free 24-hour Central 82 care patients. Through our joint telephone advice service. venture with the SPCA – Outreach Healthline celebrated its 10th Northern (SI) 154 Therapy Pets – 280 volunteers anniversary this year. Southern 22 and their pets have been visiting an average of 306 rest homes and hospitals every month in greater Auckland and the Bay of Islands. Caring Caller volunteers (by Region)

Community collaboration In the year to 30 June Northern 547 This year, for the first time, 2010 more than 2,410 Midland 285 St John collaborated with the St John members Stroke Foundation in the successful volunteered to help others Central 98 nationwide Blood Pressure through our Community Northern (SI) 200 Awareness Campaign in September 2009. More than 300 St John Care programmes. Southern 46 members volunteered alongside the Stroke Foundation and Lions Clubs to provide free blood pressure checks to more than 12,000 people. Independence and connection Over the last year we have continued to develop and expand Telecare services (which includes medical alarms) – to enable more community-based healthcare management. Those initiatives include the launch of a new medical alarm that features an exclusive activity sensor feature. During Sunflower Month in March 2010 we partnered with a range of government and social agencies including Fire, Police, ACC, the Ministry of Social Development, and 100 GP clinics around the country to promote independence to over 6,000 seniors. This was followed in June with a Sunflower Fono, where we worked with 14

ST JOHN IN THE COMMUNITY

St John Events teams provided first aid and medical support at nearly 10,000 events across New Zealand and treated over 46,000 patients in 2009-2010.

Clockwise from top: Big Day Out, Auckland; Ruakaka Races, Ruakaka; Le Race, Akaroa; Big Day Out, Auckland; Pasifika, Auckland. ST JOHN ANNUAL REPORT 2010 | 15

While more used to taking a My name is ‘back seat’ in patient care, Canute is nevertheless no stranger to Canute D’Souza. emergencies. He has done many shifts in Auckland City Hospital as This is my story. a St John Friends of the Emergency Department volunteer. When Canute D’Souza saw When fitting these around his shift a cyclist suddenly collapse rosters with Air New Zealand became a bit too much, Canute stepped back on the road ahead of him, and now devotes his ‘spare time’ to he didn’t hesitate. “I hopped arranging Friends of the Emergency out of the car in the middle Department volunteer rosters. of the road and was able to “My training with St John meant that I was able to help. I was really resuscitate him, and then pleased that I was prepared. hand him over to ambulance The cyclist was too!” officers when they arrived.” The cyclist made a full says Canute. recovery.

The work of St John could This year the Lion Foundation granted $2.5 million to fund 11 not be sustained without emergency ambulances, 11 stretchers, the support of individual three advance level defibrillators, and community supporters, the construction of the Mount Roskill ambulance station in Auckland. This is trusts, foundations, and vital and lasting support. community partners. “For The Lion Foundation, this was an Lion Foundation Chief Executive easy decision because we wanted to Officer Phil Holden says, “Supporting recognise the vitally important work St John is compelling for The Lion the St John teams deliver.” Foundation. It’s a vibrant and ”We hope our support to the incredible significant example of the good our team that makes up St John, whether approach to Community Gaming at head office or at the coalface saving funding generates across New Zealand. lives, continues for a long time to We support St John nationally and come. It matters to us. We care.” locally, hoping to make a real impact at all levels.” 16

FUTURE PROOFING

STRATEGIC THEME 4 Maintain an effective and sustainable organisation that is trusted, supported and highly valued by all stakeholders.

125 Years and more arm of Melbourne Business School, Public trust in St John this comprehensive programme Definitely St John in New Zealand had its trust 61% beginnings on 30 April 1885 focuses on our managers Probably 29% at a community meeting in developing the skills, attitudes Christchurch that was called to and behaviours they need to lead Fairly likely 9% more energised, directed and discuss options for ambulance and Probably not 1% accountable teams. first aid services. Definitely do not trust 0% While the organisation draws on As at June 2010 121 senior leaders the experience of 125 years and had joined the programme. St John enjoys a high public profile and A further 72 leaders will join the enormous levels of trust have been built values its rich past, we are looking over many years. ahead with determination. We programme in the coming year. This represents a significant Source : St John Brand Research 2010, recognise that transformation is TNS Conversa required to make sure that our investment in our people and the people, technology and services future of the organisation. reflect the needs of New Zealand Organisational excellence society today and in the future. This year we completed an Strengthening infrastructure assessment of the St John In the 2009-2010 year we opened organisation using the four new ambulance stations. international Baldrige Criteria for The operation of a modern Performance Excellence. Following ambulance service able to meet the reporting of the baseline the emergency medical needs of assessment the organisation has people across the country requires committed to a programme of While the organisation up-to-date facilities to house business improvement initiatives draws on the experience of and planning our strategic vehicles, equipment and suitable 125 years and values its rich working, training and resting development. This programme facilities for operational staff. of work will begin in the second past, we are looking ahead quarter of the new financial year. with determination In the past year we replaced 53 ambulances. The expected working A six-month special exhibition opened in April at Canterbury Museum in Christchurch and highlighted life of a frontline ambulance is the remarkable changes in ambulance technology and services over the years. It showcased hand-pulled eight years and 300,000 kilometres. 1880s litters and compared them to today’s modern medically equipped vehicles. The exhibition also featured historical uniforms and first aid equipment, and featured recordings of real 111 calls. Investment in systems and business improvements included the development of a new customer relationship management system, the introduction of online time- sheeting for frontline operational staff and the completion of a comprehensive Information and Communication Technology (ICT) disaster recovery project. People development Our new Leadership Development Programme was introduced in March 2009. Developed with Mt Eliza, the executive education ST JOHN ANNUAL REPORT 2010 | 17

The day after Boxing Day 2006, Lloyd Our names are was on a farm bike when he rammed into a fence post. “I broke my femur, Lloyd and Rachel tibula, fibula, all the bones in my leg,” he says. “The boss’s wife came Pharazyn. out and found me and called for an ambulance.” This is our story. Rachel, who manages an organics restaurant in Kaikoura, was bruised Kaikoura couple Lloyd and and battered in a separate car accident Rachel Pharazyn were so three weeks before Lloyd came off the farm bike. grateful to St John following “We both benefited from the St John their accidents, they joined people who came to help us,” Rachel as volunteers. Three years says. “I just really appreciated having on, the husband and wife a friendly face and a sympathetic ear because it was really frightening.” Ambulance Officers are Rachel joined St John in Kaikoura and both about to complete three months after his accident while their National Diploma still on crutches, Lloyd joined as well. in Ambulance Practice. “I joined to say thanks. I just wanted to thank them for what they did,” says Lloyd, who works as a computer technician and fits volunteering for St John around that. 18

YOUTH PROGRAMMES

Festival for young members meet weekly during Youth members (Penguins and Cadets) internationals school term and attend camps, 2007-2008 4,839 A highlight this year was the competitions and outings. St John International Youth Festival helps young people become 2008-2009 5,514 responsible, self-reliant, capable held in January 2010 at Lincoln 2009-2010 5,714 University in Christchurch. and community-aware young adults. More than 400 young people from St John Youth organisations The programme relies on the in Australia, Canada, England, contribution of volunteer Youth St John Youth Germany, Hong Kong, Malaysia, Leaders. We were fortunate that programmes allow young Singapore and Wales joined 100 more people than last year people to develop skills took on leadership roles during New Zealand Youth members and self-esteem while for meetings, competitions, the year. We now have 970 Youth learning and fun. The powhiri Leaders from all walks of life, who caring for others at the festival included the first are working with the nearly 6,000 public performance of St John’s Youth members. Youth Leaders waiata (Tenei Matou) and our haka meet the requirements of our (Takitini Taku Toa). Child and Youth Protection Policy and are leading programmes that Leadership opportunities have a dynamic, vibrant, balanced and life skills curriculum, with creative, practical St John Youth programmes allow learning and a strong focus on young people to develop skills and community involvement and self-esteem while caring for others achieving personal goals. – often making friends for life. The We aim to continually improve our Penguin programme is for children programmes and to do more to aged six to eight years; those aged support our leaders’. eight to 18 years are Cadets. Youth ST JOHN ANNUAL REPORT 2010 | 19

In 2008 she received her Grand My name is Prior’s Award, the highest a Cadet can achieve – for proficiency in 12 subjects, Karina Hallberg. including first aid, communication and community awareness. This is my story. “As Cadet of the Year, I represent St John Youth. I was privileged to St John Cadet of the Year host the Youth stand at the St John 2009-2010 Karina Hallberg, convention – Future Care 2010. I was a judge at the North Island Youth 18, of Hamilton, definitely competitions and I’ve spoken at the recommends St John Matamata Women’s Club and the to other young people. Tauranga Youth Search Rescue Group.” “It’s such an amazing Karina has volunteered at events such as the Taupo Iron Man and environment. You create the 100km Oxfam Walk. She was a bond like a family. I have also one of four Cadets selected St John friends all around for the New Zealand team at the St John International Youth Festival New Zealand.” in January 2010. Karina’s Mum, Dad and brother are “It’s awesome. I am never going all involved in St John Youth and she to leave St John. They’ll always joined in 2006. “I fell in love with it,” be stuck with me. she says. 20

COMMUNITY SUPPORT

St John Week in June gave us an opportunity to raise our profile and to celebrate the work that our people do in partnership with communities.

Clockwise from top: Queen Street, Auckland; Sylvia Park, Auckland; Flash a light for St John advertising; Wellington; Kaikohe. ST JOHN ANNUAL REPORT 2010 | 21

The generosity extended This year we were again fortunate to have the significant support of to us from many donors our community partner, ASB, and the and supporters for the enthusiasm of all ASB staff in making Flash a light for St John the Flash a light for St John appeal a success. appeal means we can Wesfarmers Industrial and Safety NZ continue to brighten the Limited, Muffin Break, Foodstuffs lives of New Zealanders South Island Limited and Bunnings every hour, of every day, Warehouse staff all gave generously of their time to help raise funds for 365 days a year. St John in June. Our thanks and appreciation go to everyone who gave their time, donations, ideas, energy and enthusiasm. Thank you so much for contributing to the more than $1 million we received in response to our Appeal.

Pub Charity has a proud history of supporting kiwi communities. Their support to St John of $1.1 million this year has provided ambulances in Tauranga, Rotorua, Levin, Wanganui, Palmerston North and Wakatipu; health shuttles in Pahiatua and Otaki; and emergency support vehicles for Northland and Thames, with mass casualty incident equipment. This support has saved lives in those communities. As Pub Charity Chief Executive Martin Cheer highlights, “Every year many thousands of people in urban and rural New Zealand call on the charitable services of St John and for those in need, I’m sure there is nothing more comforting than the arrival of St John.” “To the St John men and women who crew these vehicles, you are the true heroes and Pub Charity has been proud to provide you with state-of-the-art equipment to support you in your duties.” 22

DONORS AND SUPPORTERS

St John is truly grateful for the generosity and support of many thousands of individuals and organisations that contribute to our work in caring for New Zealand communities. Our sincere thanks to you all.

Clockwise from right: Bunnings Warehouse supporting our Flash a light for St John appeal; The Lion Foundation representative Jonny Gritt is welcomed at the opening of the new Mt Roskill Ambulance Station; Muffin Break representative Garry Croft presenting St John with funds raised for our Flash a light for St John appeal; Ryman Healthcare Managing Director Simon Challies and residents presenting St John with funds raised by retirement home residents, which were matched dollar for dollar by Ryman Healthcare. ST JOHN ANNUAL REPORT 2010 | 23

We acknowledge the contributions of the following individuals and organisations for their conspicuous support during the 2009-2010 year.

A M McPherson Charitable Trust Estate of MFM Cree & Shona New Zealand Cricket ASB Bank Limited Douglas Trust Fund New Zealand Lottery Grants Board Ashburton Trust Charitable Estate of Pickering New Zealand Rugby Players’ Foundation Estate of Plowright Association Auckland City Council Estate of Potter New Zealand Community Trust Discretionary Fund Estate of R H Kruskopf Otago Motor Trust Bowater (Nelson) Estate of R Lindsay Pelorus Trust Bunnings Limited Estate of Robinson Perpetual Trust Callis Trust Estate of Ross Perry Foundation Central Lakes Trust Estate of S Wilson PGG Wrightson City Care Ltd Estate of Scott PowerCo Corporate Express New Zealand Ltd Estate of Simpson Pub Charity Danesmead Charitable Trust Estate of Thomas Henry Tippett Public Trust Dr Marjorie Barclay Charitable Trust Charitable Trust QBE Insurance New Zealand Dunedin City Council Estate of Toms Ryman Healthcare Ltd Estate of A Harvey Estate of Van Den Arend Sanitarium Health Food Company Estate of Anne Margaret Goodwin Estate of Vince Scenic Hotel Group Estate of Beatrice Sarah Louisa Witt Farmers – The Palms (Christchurch) SKYCITY Hamilton Community Estate of Cotterill First Sovereign Trust Trust Estate of Cowell Foodstuffs South Island Limited T & M Carr Endowment Trust Estate of Dorothy Jean Bates Fresh to Go Telecom New Zealand Limited Estate of Gaudin Gallagher Charitable Trust The Canterbury Community Trust Estate of Georgia Winifred Jarvie Board Inc The Charles and Phillip Deibert Estate of Gleeson Guardian Trust Trust Estate of Gloria Airini Hardie Helen Baldwin Trust The John & Elsie Walsh Trust Estate of Griffin Horowhenua Community Trust The Lion Foundation Estate of Harold Albert Pierson J & E Wells Charitable Trust The Southern Trust Estate of Holland J N Lemon Charitable Trust The Trevor Wilson Trust Estate of Hutter Jones Foundation The Trusts Charitable Foundation Estate of Ivy May Baigent Kaikoura Charitable Trust Trust House Charitable Trust Estate of J T Dick Kelliher Charitable Trust Un Cadeau Charitable Trust Estate of James A Stevenson Konica Minolta Business Solutions W G Dick Family Trust Estate of John Taylor New Zealand Ltd WEL Energy Trust Estate of Jones Laerdal New Zealand Ltd Wesfarmers Industrial and Estate of Long M W James Charitable Trust Safety NZ Limited Estate of Lyon Mainland Foundation Estate of M Buddle Gilbert & Joan Melrose Estate of M C Richdale Family Trusts Estate of M McDonald Mercedes-Benz New Zealand Estate of Mabbett Muffin Break Estate of Matthews Nautilus Foundation 24 ST JOHN ANNUAL REPORT 2010 | 25

FINANCIAL COMMENTARY

These summary consolidated financial statements incorporate the financial statements of more than 150 St John entities. This is the third year that we have prepared summary consolidated financial information for St John NZ.

Overall St John NZ reported a Surplus ($000) total comprehensive income 14,000 (surplus) of $13.6 million for the 12,000 July 2009-June 2010 financial year 10,000 (comprehensive income is a new 8,000 term required by the Accounting 6,000 Standards – reflecting net position 4,000 plus any movement to and from 2,000 reserve funds). The return on 0 F2007 F2008 F2009 F2010 revenue for the current year was

6.5% and the return on average Revenue ($000)

assets employed was 4.7%. 225,000

Total comprehensive net income 200,000

(surplus) for the year was 175,000

$9.4 million more than the previous 150,000 year’s surplus of $4.2 million. 125,000 The increase in surplus for the 100,000 2009-2010 year is due to the 75,000 timing of contracting periods and 50,000 the actual employment of the 25,000 0 additional 85 ambulance officers F2007 F2008 F2009 F2010

during the year. This will not recur. Grants, Donations, Bequests Sale of Supplies The underlying surplus is Services Investments $9.6 million of which $5.0 million relates to local community support Expenditure ($000) to St John Area Committees 225,000 200,000 ($1.7 million in 2008-2009). 175,000 Total consolidated operating 150,000 revenue was $209.2 million, 125,000 an increase of $18.0 million or 100,000 9.4% over the previous year. The 75,000 increases in operating revenue 50,000 were attributable to additional 25,000 0 Ministry of Health funding of F2007 F2008 F2009 F2010

$8.0 million (primarily for the Employee Costs Administration additional ambulance officers), Operating Expenses Depreciation $3.9 million in additional income Revenue and expenditure ($000) for ACC transports, $2.9 million 250,000 from growth in commercial activities and an increase of 200,000 $3.6 million from community 150,000 support for Area Committees. 100,000 50,000

0 F2007 F2008 F2009 F2010

Revenue Expenditure 26

FINANCIAL COMMENTARY CONTINUED

Total operating expenditure was communities. Our approach to Surplus/deficit by activity ($000) $195.6 million, an increase of financial stewardship is risk averse 30,000 $8.6 million or 4.6% on the previous and we aim to continue building a 20,000 year. The full year impact of the strong and healthy balance sheet 10,000 85 additional ambulance officers that will support the long-term 0 would have increased this by a financial sustainability of one of -10,000 -20,000 further $4.0 million. Our ongoing New Zealand’s leading providers -30,000 capital expenditure programme of health services. This is a prudent F2007 F2008 F2009 F2010 saw depreciation rise by approach given the uncertainties Local Area Community Support Support Services Fundraising Clinical Education Commercial $2.0 million on the previous year. around future funding increases Operations Charitable for core emergency ambulance St John targets the achievement services and for health services in of a financial surplus of 3% to 4% general. of revenues each year to provide Operations deficit ($000) funding for ongoing enhancement Operating activities 0 of its current infrastructure and -2,000 St John operations include to provide for its expansion of -4,000 emergency ambulance services, health-related services for the -6,000 emergency communications community. -8,000 centres, inter-hospital transfers, Over the last four years we private ambulance hire and -10,000 have committed $93 million to events work. In the 2009-2010 -12,000 -12,000 improving our core infrastructure financial year the financial result F2007 F2008 F2009 F2010

and have budgeted to spend at for this group of activities was a Note: F2010 is an abberation in that the deficit is least a further $44 million in the deficit of $9.2 million, $8.6 million under stated by $4.0m 2010-2011 financial year. directly attributable to emergency ambulance and communications Balance sheet centres. The operating deficit Expenditure on community programmes ($000) Consolidated net assets for St John NZ is understated due to the one- 0 stand at $268.1 million, an increase off benefit of Ministry of Health -1,000 of $13.6 million on the position at funding for additional ambulance -2,000 30 June 2009 of $254.5 million. officers. The projected operating -3,000 shortfall for operations in financial Working capital increased slightly -4,000 year 2010-2011 is $14.3 million. This from $58.7 million at 30 June 2009 -5,000 level of deficit is unsustainable and to $62.4 million at 30 June 2010. -6,000 we have described our intentions F2007 F2008 F2009 F2010 $198.2 million or 74% of St John to transform service delivery to NZ’s net assets are in property, reduce the call on community plant and equipment to maintain support for ambulance funding. operations, including those assets St John community programmes used in the provision of emergency include Friends of the Emergency ambulance services. Working with Department, Caring Caller, Health communities throughout Shuttles, St John Safe Kids, New Zealand to fundraise for Outreach Therapy Pets and Youth capital projects, St John has built programmes. $4.8 million was up a substantial portfolio of land invested in the delivery of these and buildings of $148.2 million as at programmes across New Zealand in 30 June 2010, which St John holds the 2009-2010 year – contributing in trust for the benefit of those meaningfully to the health and communities. well-being of many thousands of St John is committed to an ongoing New Zealanders. Further expansion programme of capital expenditure of these programmes is planned to ensure it has appropriate and we forecast an increase in facilities and equipment to service expenditure to a total of the ongoing and increasing $5.8 million in the next financial health needs of New Zealand year. ST JOHN ANNUAL REPORT 2010 | 27

A range of services and products Surpluses from commercial activities ($000) are marketed on a commercial 14,000 footing. These services deliver 12,000 value to customers and provide 10,000 a source of additional revenue 8,000 and surplus that can be applied 6,000 to the funding of the annual 4,000 ambulance operating deficit and 2,000 to the funding of other community 0 F2007 F2008 F2009 F2010 programmes. The surpluses from these activities contributed $11.6 million in the 2009-2010 year. Net national fundraising income ($000)

The work of St John and the 10,000

delivery of services is reliant on 9,000

the generosity of individuals, 8,000

businesses and community funders 7,000

who provide financial support 6,000

through donations, bequests, 5,000

sponsorship and grants. Surpluses 4,000

from national fundraising activity 3,000

in the past year were $9.5 million. 2,000

Our Area Committees raised more 1,000

than $7.0 million this year. 0 F2007 F2008 F2009 F2010

FOUR YEAR TRENDS F2007 F2008 F2009 F2010 ($000) ($000) ($000) ($000) Total Revenue 158,713 176,547 191,179 209,176 Total Expenditure 150,187 166,427 186,986 195,581 Net Surplus (Comprehensive income) 8,526 10,120 4,193 13,596 Assets Current 76,761 87,962 84,919 90,092 Property, plant and equipment 175,728 180,211 189,623 198,164 Other non current assets 6,696 7,718 7,585 9,117 Total Assets 259,185 275,891 282,127 297,373 Liabilities Current 21,537 25,544 26,191 27,729 Non-current 1,071 50 1,446 1,558 Total Liabilities 22,608 25,594 27,637 29,287 Total Equity 236,577 250,297 254,490 268,086 28

FINANCIAL REPORT

The Priory in New Zealand of the Most Venerable Order of the Hospital of St John of Jerusalem Summary consolidated financial statements 30 June 2010

Summary consolidated statement of financial position As at 30 June 2010 2009 ($000) ($000) Current assets 90,092 84,919 Property, plant and equipment 198,164 189,623 Other non-current assets 9,117 7,585 Total assets 297,373 282,127

Current liabilities 27,729 26,191 Non-current liabilities 1,558 1,446 Total liabilities 29,287 27,637 Net assets 268,086 254,490

Equity 268,086 254,490

Summary consolidated statement of comprehensive income For the year ended 30 June 2010 2009 ($000) ($000) Revenue from grants, donations and bequests 20,200 20,444 Revenue from the rendering of services 184,419 163,916 Revenue from the sale of supplies 1,251 1,663 Investment revenue 3,306 5,156 Total revenue 209,176 191,179 Share in surplus of joint venture 169 106

Employee costs (114,303) (108,075) Administrative costs (30,057) (29,751) Depreciation expense (17,671) (15,680) Impairment costs - (375) Reversal of impairment costs 43 - Amortisation expense (815) (539) Finance costs (33) (9) Other expenses (33,129) (32,580) Net surplus/(deficit) 13,380 4,277

Other comprehensive income for the year 216 (84) Total comprehensive income for the year 13,596 4,193

Summary consolidated statement of changes in equity For the year ended 30 June Revaluation Reserve Revaluation Retained Available for Reserve Other Earnings Sale Assets Rare Assets Reserves Total ($000) ($000) ($000) ($000) ($000) Balance as at 1 July 2008 230,849 315 109 19,024 250,297 Surplus/(deficit) for the year 4,277 - - - 4,277 Other comprehensive income - (84) - - (84) Total comprehensive income for the year 4,277 (84) - - 4,193 Transfer (to)/from reserves (1,555) - - 1,555 - Balance as at 1 July 2009 233,571 231 109 20,579 254,490 Surplus/(deficit) for the year 13,380 - - - 13,380 Other comprehensive income - 216 - - 216 Total comprehensive income for the year 13,380 216 - - 13,596 Transfer (to)/from reserves - - - - - Balance as at 30 June 2010 246,951 447 109 20,579 268,086 ST JOHN ANNUAL REPORT 2010 | 29

Summary consolidated statement of cashfl ows For the year ended 30 June 2010 2009 ($000) ($000)

Net cash fl ows from operating activities 30,373 22,681 Net cash fl ows used in investing activities (36,572) (10,753) Net increase/(decrease) in cash (6,199) 11,928 Cash and cash equivalents at the beginning of the year 58,354 46,426 Cash and cash equivalents at the end of the year 52,155 58,354

On behalf of the Priory Trust Board, who authorised the issue of the summary of consolidated financial statements on 5 October 2010.

Garry Wilson Jaimes Wood Chairman Chief Executive

These statements should be read in conjunction with the notes to the summary financial statements.

Notes to the summary financial statements For the year ended 30 June 2010

1 Summary of accounting policies Statement of compliance and reporting group These summary consolidated financial statements have been extracted from the audited full consolidated financial statements of The Priory in New Zealand of the Most Venerable Order of the Hospital of St John of Jerusalem (‘National Office’), and its subsidiaries and in-substance subsidiaries (‘St John NZ’). St John NZ’s financial statements incorporate the financial statements of National Office and all entities controlled by the National Office (its subsidiaries and in-substance subsidiaries) being The Order of St John Northern Region Trust Board, The Order of St John Midland Regional Trust Board, The Order of St John Central Regional Trust Board, The Order of St John Northern Region (SI) Trust Board, The Order of St John Southern Region Trust Board, 6 trusts and St John Emergency Communications Ltd (and its joint venture, Central Emergency Communications Ltd). The full consolidated financial statements have been prepared in accordance with Generally Accepted Accounting Practice in New Zealand (‘NZ GAAP’). They comply with the New Zealand Equivalents to International Financial Reporting Standards (‘NZ IFRS’) and other applicable financial reporting standards as appropriate for a public benefit entity. The audit report on the full consolidated financial statements was unqualified. These summary consolidated financial statements have been prepared in accordance with FRS-43 ‘Summary Financial Statements’ and have been extracted from the audited full consolidated financial statements for the year ended 30 June 2010 which were approved by the Priory Trust Board on 5 October 2010. The summary consolidated financial statements can not be expected to provide as complete an understanding as provided by the full consolidated financial statements. For a full understanding of St John NZ’s financial position and performance these summary consolidated financial statements should be read in conjunction with the audited full consolidated financial statements. The audited full consolidated financial statements are available on application to the following address: Accountant St John National Office PO Box 10 043 Wellington 6143 The reporting currency is New Zealand Dollars rounded to the nearest thousand except for certain disclosures (in note 6) which have not been rounded.

2 Commitments for expenditure 2010 2009 ($000) ($000) Capital commitments – property, plant and equipment 10,040 7,150 Capital commitments – maintenance contracts 651 - 10,691 7,150 30

FINANCIAL REPORT CONTINUED

Notes to the summary financial statements (continued) For the year ended 30 June

3 Leases 2010 2009 ($000) ($000) Non-cancellable operating lease payments Less than 1 year 1,062 841 Later than 1 year less than 5 years 1,709 1,491 Later than 5 years 973 946 3,744 3,278

St John NZ has operating lease agreements related to properties rented by St John NZ for administrative purposes. St John NZ does not have an option to purchase the properties at the end of the lease. St John NZ also has operating leases for photocopiers with an average length of lease of three years.

4 Contingent liabilities St John NZ has no contingent liabilities. A letter of credit is held with the bank to guarantee payroll payments to employees to a maximum of $575,000 (2009: $575,000).

5 Subsequent events On 4 September 2010 there was a significant earthquake causing severe damage in Canterbury. The damage to St John NZ property is covered by existing insurance cover and although the final estimate of the cost of any remediation cannot be determined, St John NZ has adequate financial resources to cover any related expenditures. (2009 nil).

6 Related party disclosures Related parties of National Office include subsidiaries of the National Office entity and the Regional Trust Boards which are under common control of The Priory in New Zealand of the Most Venerable Order of St John. Amounts owed from related parties totalled $1,664,448 (2009 $1,880,043) and to related parties totalled $23,156 (2009 $20,156). The balances are payable on demand with no interest. In addition receipts from related parties totalled $438,611 (2009 $321,473) and payments to related parties totalled $215,000 (2009 $215,000). EO Sullivan, a Trustee of the Priory Trust Board who acts in the capacity of Chairman of the Risk and Audit Committee of the Priory Trust Board and Chairman of the Board of Trustees of one of the entities consolidated as part of St John NZ was also a Director of South Canterbury Finance and is a director of Raymond Sullivan McGlashan Law (“RSM”). St John NZ has investments of $352,517 in South Canterbury Finance as at 30 June 2010 (2009: $743,834) and has received interest of $48,834 (2009: $47,974). Of this total investment, St John Financial Control Board Timaru had $127,517 invested which was subsequently withdrawn in July 2010 and the balance of the St John NZ investment of $225,000 is covered by the Government Retail Deposit Guarantee scheme and shall be repaid. RSM has provided legal services to entities within St John NZ and St John NZ has invested $1,204,046 ( 2009: $1,128,895) in interest earning mortgage based investments and investment property through the nominee account, solicitors deposit account and /or brokered by and/or with clients of RSM, of which $ 308,000 (2009: $308,000) has been provided for. ST JOHN ANNUAL REPORT 2010 | 31

AUDIT REPORT 32 PERFORMANCE STATISTICS

Performance Statistics 1 July 2009-30 June 2010.

Northern Midland Central Northern Southern National Total Region Region Region Region (SI) Region Office

Patients treated and transported by ambulance officers1 154,513 70,426 46,147 68,335 31,803 – 371,224

Kilometres travelled by ambulances 6,479,116 3,734,760 2,372,728 2,704,008 1,875,994 – 17,166,606

Ambulance and operational vehicles 173 149 60 144 75 – 601

Ambulance stations 45 43 23 53 29 – 193

Emergency incidents attended 124,424 58,345 39,960 59,976 26,346 – 309,051

Vehicles attending emergency incidents2 141,801 65,891 47,050 65,899 29,165 – 349,806

Events serviced 2,950 1,666 1,603 2,690 665 – 9,574

Events volunteers 623 155 338 554 44 – 1,714

People trained in first aid 18,783 9,051 11,570 11,108 6,886 – 57,398

Children who participated in the St John Safe Kids programme 13,794 692 n/a 11,368 10,129 – 35,983

Caring Caller clients 523 254 82 154 22 – 1,035

Caring Caller volunteers 547 285 98 200 46 – 1,176

Community Care in Hospitals volunteers3 282 263 80 131 90 – 846

Health Shuttle client trips 1,293 20,616 11,971 3,116 577 – 37,573

Area Committee volunteers 271 254 153 248 247 – 1,173

Volunteers 2,648 1,412 1,116 1,958 897 14 8,045

Paid staff (including casuals)4 779 384 251 466 260 180 2,320

Youth members (Penguins and Cadets) 2,067 1,085 694 1,390 478 – 5,714

Total members 5,494 2,881 2,061 3,814 1,635 194 16,079

KEY 1: Includes accident, medical, patient transfer and private hire 2: Based on the number of vehicles 3: Friends of the Emergency Department and Hospital Friends volunteers 4: Total paid staff – full time equivalent (FTE): 1,589 ST JOHN ANNUAL REPORT 2010 | 33 OFFICERS OF THE ORGANISATION

The International Order Northern Region (SI) Central Region Secretary – HR Director Sovereign Head Elected Mr R G Harris KStJ Ms B A Greenaway CStJ Mr T Dodd Elected Mrs M P A Corkindale CStJ Her Majesty The Queen Northern Region (SI) Clinical Governance Appointed Mr G J Mangin CStJ Grand Prior Mr J A Hall KStJ Committee His Royal Highness The Duke of Southern Region Southern Region Chairman Gloucester KG GCVO GCStJ Elected Mrs S M Hennessy CStJ Mr M V F Jones KStJ QSM Mr I D S Civil MBE CStJ ED FRACS Elected Mr J M Hanrahan CStJ Lord Prior Committee Members Appointed Mr R E Pettitt CStJ Appointed Members Professor A R Mellows OBE Mr E O Sullivan KStJ Mr J D Wood OStJ GCStJ TD Priory Officers Mr J M Harman KStJ Mr M R Brooke CStJ Mr A E Blaber OStJ The Priory in New Zealand Priory Dean Mr I D S Civil MBE CStJ ED FRACS The Rev Dr S H Rae MNZM KStJ Mr D K Hunn CNZM Dr S A Evans KStJ Mr A J M Wadams CStJ Priory Chapter Registrar Ms S Cumming Dr R A Smith OStJ Prior Mr M V F Jones KStJ QSM Board Secretary His Excellency The Right Hospitaller Mr P L Harper St John Emergency Honourable Sir Anand Satyanand Communications Limited Mrs J A Hoban DStJ Cadet of the Year GNZM QSO KStJ Chairman Director of Ceremonies Ms Karina Hallberg Chancellor Mr I L Dunn KStJ JP Mr E O Sullivan KStJ Mr G M Wilson KStJ Subcommittees and Medical Advisor Directors Subsidiary Boards Chief Executive Mr I D S Civil MBE CStJ ED FRACS Mr G M Wilson KStJ Mr J D Wood OStJ Mr J D Wood OStJ Librarian Risk and Audit Committee Bailiffs and Dame Grand Cross Mr A E Blaber OStJ Ms B A Greenaway CStJ Chairman Sir Randal F Elliott KBE GCStJ Secretary – Finance and Principal Chaplain Mr E O Sullivan KStJ Mr J A Strachan GCStJ Administration Director The Rev C R Tremewan KStJ June Lady Blundell ONZ QSO GCStJ Committee Members Mr M F Boorer MStJ JP Assistant Director of Mr G M Wilson KStJ Mr N B Darrow GCStJ Central Emergency Ceremonies Mr R E Pettitt CStJ Communications Limited Elected and Appointed Mr P D Wood CStJ Ms S Cumming Chairman Members Priory Trust Board Secretary – Finance and Mr J D Wood OStJ Northern Region Administration Director Chancellor Directors Elected Mr L O Cullerne CStJ Mr M F Boorer MStJ JP Mr G M Wilson KStJ Mr E O Sullivan KStJ Elected Mr I L Dunn KStJ JP Remuneration Committee Mr G M Wilson KStJ Appointed Mr P G Macauley OStJ Chief Executive Chairman Mr J D Wood OStJ Mr R Martin/Ms K Ertel Midland Region Mr J M Harman KStJ Mr S Stevens Elected Mr D C W Lang KStJ Regional Members Committee Members Executive – Operations Elected Mrs S G MacLean CStJ Northern Region Mr J A Gallagher CNZM CStJ JP Director Appointed Mr N K F Harris KStJ JP Mr A J M Wadams CStJ Mr G Ridley MStJ Mr A E Blaber OStJ Central Region Midland Region Mr G M Wilson KStJ Secretary – Finance and Elected Mrs B M Simpson DStJ Dr S A Evans KStJ Mr D Hunn CNZM Administration Director Elected Ms B A Greenaway CStJ Mr J D Wood OStJ Mr M F Boorer MStJ JP Appointed Mr D J Swallow KStJ

Regional Trust Boards Northern Region Midland Region Central Region Southern Region Mr A J M Wadams CStJ Chair Dr S A Evans KStJ Chair Since 2003 the affairs of Mr M V F Jones KStJ QSM Chair Mr R D Blundell OStJ Mr J A Gallagher CNZM CStJ JP St John Central Region have been Mrs P E Beattie CStJ Mr I D S Civil MBE, CStJ ED FRACS Mr N K F Harris KStJ JP governed by the Priory Trust Mrs M D Cameron MStJ Mr I L Dunn KStJ JP Mr P M Legg OStJ Board using an instrument of Mr P J Ferguson Mr P G Macauley OStJ Mrs S J MacLean CStJ delegation to the Chief Executive. Mr J M Hanrahan CStJ Mr T W Martin CStJ Mr S R Makgill Northern Region Mrs S M Hennessy CStJ Mr C R Mawson MBE, OStJ Mr J G O Stubbs OStJ (South Island) Mr J A Mills CStJ Mr M J Spearman OStJ Mr P R Stuthridge MStJ Mr J A Hall KStJ Chair Mr R E Pettitt CStJ Mrs A Stanes Miss J E Swainson OStJ Mr G J Mangin CStJ Mr G E Wallace CStJ JP Mrs L W Short Mr D B Taylor MStJ Mrs M P A Corkindale CStJ Mr K I Williamson OStJ JP Mr G S R Eames CStJ Mr D Lang KStJ QSM Mrs P M Mountford DStJ Mr G Ridley OStJ Mr J A White KStJ Mr P W Young MStJ Mr G Alexander MStJ Dr S L Kletchko 34

AREA COMMITTEE LOCATIONS

Area Committees are recognised as a foundation of St John and play a vital role in linking St John to local communities. The work carried out by Area Committees is as diverse as the communities they serve. Their many activities include informing local communities about St John programmes, contributing to planning processes, helping to raise funds within their communities and supporting St John paid and volunteer members. Their work is invaluable.

Northern Region Paeroa Gisborne Tainui (Mokau) Chair – Leslie Cullerne Chair – Pat Naden Chair – Eric Cryer Bay of Islands Treasurer – Helen Appleby Area Executive Officer – Carnie Nelson Treasurer – Gail Pratt Chair – Andy Sandeson Secretary – Hilary Haysom Area Executive Officer – Gaynor Andrews Treasurer – Maureen Greaves Hamilton Secretary – Maureen Greaves Papakura Chair – Paul Stuthridge Taumarunui Chair – Beverley Dunn Area Executive Officer – Chair – Bill Carter Bream Bay (Ruakaka) Treasurer – Elizabeth Donald Harmen Van Weerden Treasurer – Jeremy Stubbs Chair – John Burrows Secretary – Jackie Johnston Area Executive Officer – Sue Rusling Treasurer – Pat Fowler Huntly Secretary – Bev McCracken Pukekohe Chair – Graeme Tait Taupo Chair – Graham Williams Area Executive Officer – Claire Molloy Chair – Mich’ael Downard Coromandel Treasurer – Rodney Stewart Area Executive Officer – Christina Keir Chair – Ray Hintz Katikati Secretary – Deirdre Stewart Treasurer – Julie Walker Chair – Mike Williams Tauranga Secretary – Julie Walker Russell Area Executive Officer – Karen Gordon Chair – Jane Swainson Chair – Raewyn Hanlon Area Executive Officer – Doubtless Bay Kawerau Treasurer – Colleen Bottrell Richard Waterson Chair – Meg Brown Chair – Suzanne Hutchinson Secretary – Colleen Bottrell Treasurer – Pam Kay Area Executive Officer – Te Aroha Secretary – Lynn Pooley South Hokianga (Rawene) Suzanne Hutchinson Chair – Phillip Legg Chair – Bill Carter Treasurer – Elspeth Robinson Far North (Houhora) Kawhia Treasurer – Garth Coulter Area Executive Officer – Annie Bradburn Chair – Archie Clark Chair – Alan Locke Secretary – Alexa Whaley Treasurer – Eleanor Goble Treasurer – Shirley Ussher Te Awamutu Secretary – Bridgett Ruane Tairua Area Executive Officer – Sue Dimond Chair – Ross McGowan Chair – Trevor Martin (Acting) Area Executive Officer – Thacy Chisholm Hauraki Plains (Ngatea) Mangakino Secretary – Pat Kake Chair – Brian Hill Te Kauwhata Chair – Lesley Gordon Treasurer – Pat Kake Treasurer – Patricia Porter Area Executive Officer – Elva Lorenz Chair – Gaylene Wheeler Secretary – Patricia Porter Thames Matamata Treasurer – Hazel Boldero Chair – Leon Broughton Area Executive Officer – Val Andrews Helensville Chair – David Latham Treasurer – John Wiseman Area Executive Officer – Te Kuiti Chair – Jim Hayes Secretary – Sally Wilson Treasurer – Robert Mckeown Geraldine Loveridge Chair – Tom Falconer Secretary – Nancy Head Waiheke Island Morrinsville Treasurer – Kim Atutahi Chair – Pat Burgess Area Executive Officer – Hibiscus Coast (Orewa) Chair – Neil Rogers Treasurer – Pat Burgess Area Executive Officer – Donna Ogden Lorrene Te Kanawa Chair – Barbara Everiss Secretary – Mike Thomas Treasurer – Margaret Christie Mt Maunganui Te Puke Secretary – Yvonne Cox Waihi Chair – Jane Swainson Chair – Barry Gernhoefer Chair – Cyril Guillard Treasurer – Peter Wells Kaikohe Area Executive Officer – Treasurer – Alice Hicks Richard Waterson Area Executive Officer – Chair – Peter Macauley Secretary – Alice Hicks Barry Gernhoefer Treasurer – Ina Fielding Murupara Secretary – Peter Bell Waiuku Chair – Ross Burns Te Whanau-a-Apanui Chair – Kevan Lawrence Area Executive Officer – Robin Findon (Te Kaha and Waihau Bay) Kaitaia Treasurer – Linda Baker Chair – Elaine Hutchison Chair – Eric Shackleton Secretary – Joan O’Sullivan Ngaruawahia Area Executive Officer – Treasurer – Erin Collings Chair – Tracey Powrie Pania McRoberts Secretary – Deirdre Crene Warkworth Area Executive Officer – Vicki Ryan Chair – Alan Boniface Tokoroa Kerikeri Treasurer – Brian Russell Ohura Chair – Henry Strong Chair – John Woolley Secretary – Marion McDermott-Jones Chair – Scott Gower Treasurer – Hazel Pennefather Treasurer – Patricia Shaw Area Executive Officer – Scott Grower Area Executive Officer – Secretary – Patricia Shaw Wellsford Chair – Peter Corry Opotiki Christine Freeman Manukau (Howick) Treasurer Simon Thornborrow Chair – Preston Craig Tuwharetoa (Turangi) Chair – Kevin Simpkin Secretary – Jackie Thornborrow Treasurer – Theresa Walker Chair – Dianne Trethowen Treasurer – Kathleen Whitta Area Executive Officer – Hemi Williams Area Executive Officer – Deidre Ewart Secretary – Ngaire Devereaux West Auckland (Te Atatu South) Chair – Murray Spearman Otorohanga Whakatane Mercury Bay Treasurer – Chris Johnstone Chair – Daphney King Chair – Lyn Price Chair – David Harvey Secretary – Lindsay Huston Area Executive Officer – Area Executive Officer – Sandra Laing Treasurer – Ron Anderson Sheena Tunbull Secretary – Jan Jenson Whangamata Central Region Chair – Trevor Martin Piopio North Hokianga (Kohukohu) Treasurer – Lyn Bryant Chair – Doug Oliver Bush Chair – David King Secretary – Lyn Bryant Area Executive Officer – Rose Young Chair – Peter Lindstrom Treasurer – Ann Stones Treasurer – Gillian Patterson Whangarei Putaruru Secretary – Ann Stones Secretary – Gillian Patterson Chair – John Bain Chair – Andrew Begbie North Shore Treasurer – Murray Webster Treasurer – Beryl Garnett Carterton Chair – Peter Geenty Secretary – Murray Webster Area Executive Officer – Jean Marshall Chair – Peter Leighton Treasurer – Peter Horrocks Raglan Treasurer – Fiona Macartney Secretary – John Langstone Midland Region Chair – Neil Tapp Secretary – Martin Tankersley Northern Wairoa (Dargaville) Benneydale Area Executive Officer – Jan Tapp Dannevirke Chair – Sally Parkinson Chair – Anne Kelly Reporoa Chair – Don Stewart Treasurer – Keith Brightwell Area Executive Officer – Judy Deed Chair – Colin Millar Treasurer – Alison McKenzie Secretary – Elaine McCracken Secretary – Francie Edgington Cambridge Treasurer – Jackie Brown Otamatea (Maungaturoto) Chair – Henry Strong Area Executive Officer – Megan Martelli Featherston Chair – Trevor Brljevich Area Executive Officer – Julie Strong Rotorua Chair – Paul Mason Treasurer – Pamela Foster Treasurer – Barbara Wilson Edgecumbe Chair – Ross Burns Secretary – Eileen Parsons Secretary – Heather March Chair – Ray Brown Area Executive Officer – Robin Findon Area Executive Officer – Ray Brown Ruatoria Chair – Frances Manual Domb Area Executive Officer – Aroha Matamua ST JOHN ANNUAL REPORT 2010 | 35

Feilding North Chair – Steve Tatton Treasurer – Lee-Anne Jones Secretary – Lee-Anne Jones Foxton Chair – John Story Treasurer – Tony Hoggart Secretary – Julie Crombie Greater Wellington District Chair – John Wills Treasurer – Warwick Eves Secretary – Glenda Donnell Greytown Island Chair – Brian Robinson NORTHERN REGION Treasurer – Bert Petersen HEADQUARTERS: AUCKLAND Secretary – Bert Petersen Hawera Chair – Eric Little Treasurer – Graeme Harvie Secretary – Mary Schrader Hawke’s Bay (Hastings) Chair – Anne Reese Treasurer – Roger Sinclair MIDLAND REGION Secretary – Karen Crysell-Jerphanion/ HEADQUARTERS: HAMILTON Dianne Oliver Hunterville Chair – Ted Wilce Treasurer – Iona Cameron-Smith Secretary – Patricia Lambert Inglewood Chair – John Mackie Treasurer – Joan Fergusson Secretary – Sandra Moratti Levin In Recess Martinborough Chair – Bill Stephen Treasurer – Terry Blacktop Secretary – Ray Bush Marton Chair – Douglas Evans Treasurer – Wally Elgar Secretary – Wally Elgar Masterton Chair – Noeline Butters Treasurer – Suzanne Mitchell Secretary – Suzanne Mitchell North Taranaki Chair – Doug Ashby (Acting) Treasurer – Brett Priar Secretary – Margaret McConachie Opunake CENTRAL REGION Chair – Vacant HEADQUARTERS: PALMERSTON NORTH Treasurer – Nevis Brewer Secretary – Nevis Brewer Otaki Chair – Kevin Crombie Treasurer – Kevin Crombie Secretary – Georgie Naef Palmerston North Chair – Jim Datson (Acting) Treasurer – Toddy Greig NATIONAL OFFICE Secretary – Toddy Greig WELLINGTON Stratford Chair – Judy Shaw Treasurer – Christine Hughes Secretary – Christine Hughes Wanganui Chair – Jim Datson (Acting) Treasurer – Mary Flynn Secretary – Mary Flynn 36

AREA COMMITTEE LOCATIONS CONTINUED

Northern Region (SI) Mayfield (Ashburton) Lawrence Chair – Brent Murdoch Chair – Maryn Cameron Amuri (Hawarden) Treasurer – Kevin Taylor Treasurer – Judy Sanson Chair – Andrew Wright Secretary – Kevin Taylor Secretary – Judy Sanson Treasurer – Dennis Hall Secretary – Maree Hare Methven Maniototo (Ranfurly) Chair – David Mangin Chair – Val McSkimming Ashburton Treasurer – Graeme Chittock Treasurer – Ewan Kirk Chair – Phil Godfrey Secretary – Karen Lill Secretary – Denise Baddock Treasurer – Paul Thomas Secretary – Elaine Vallender Motueka Milton Chair – Fred Wassell Chair – Brian McLeod Banks Peninsula (Lyttleton) Treasurer – Fiona Hodge Treasurer – Denise Finch Chair – Peter Dawson Secretary – Lesley Dyer Secretary – Ruth Robins Treasurer – Colleen Elder Secretary – Colleen Elder Nelson Northern Southland (Lumsden) Chair – Dennis Creed Chair – George Stewart Buller (Westport) Treasurer – Denis McCleary Treasurer – Annette Freeman Chair – Graeme Alexander Secretary – Sarah McCabe Secretary – Glenda Chan Treasurer – Nichola Cunneen Secretary – Bev Ray Rangiora Oamaru Chair – Andrew Hide Chair – Jeanette Erikson Chatham Islands (Waitangi) Treasurer – Brent Hassall Area Executive Officer – Murray Jones Chair – Glenise Day Secretary – Coby Lubbers Otautau Cheviot Reefton Chair – Peter Ayson Chair – Jane Maxwell Chair – Alistair Caddie Treasurer – Janice Manson Treasurer – Mary Mulcock Treasurer – Vacant Secretary – Christine Thomas Secretary – Karen Crampton South Westland (Hari Hari) Riverton Christchurch Chair – Barbara O’Neill Chair – Perry Ferguson Chair – Michelle Corkindale Treasurer – Rebecca Friend Treasurer – Stan Knowler Secretary – Kimberley Barton Secretary – Leah Boniface Executive Officer – Dorothy Couch Temuka Chair – Peter Jones Roxburgh Cust Treasurer – Kathryn Calder Chair – Doug Dance Chair – Bernard Kingsbury Secretary – Lance Scott Treasurer – Lyn Owens Treasurer – Sue Gillespie Secretary – Gerardine Middlemiss Secretary – Elizabeth Smith Timaru Chair – Alan Shuker Taieri (Mosgiel) Ellesmere (Leeston) Treasurer – Helen Page Chair – John Hanrahan Chair – Jack Pearcy Secretary – Helen Page Treasurer – Craig Sutherland Treasurer – Glenys Mitchell Secretary – Sandra Wilson Secretary – Glenys Mitchell Twizel Chair – Rick Ramsay Vincent (Alexandra) Geraldine Treasurer – Niall Washington-Jones Chair – Patricia Shanks Chair – Ross Irvine Secretary – Glenys Moore Area Executive Officer – Sandra Skinner Treasurer – Gaynor Patterson Secretary – Gaynor Patterson Waimate Waitaki (Kurow) Chair – Mike Young Chair – Graham Hill Golden Bay (Takaka) Treasurer – Mike Batchelor/ Treasurer – Tracey Ridler Chair – Stuart Chalmers Lynda Holland Secretary – Anne Harris Treasurer – Jude Edmondson Secretary – Lynda Holland Secretary – Stuart Chalmers Wakatipu (Queenstown) Chair – Marty Black Greymouth Southern Region Treasurer – Lynley Barnett Chair – Therese Gibbens Bluff Area Executive Officer – Lynn Cain Treasurer – Helen Foote Chair – Astrid Brocklehurst Secretary – Helen Foote Treasurer – Roy Horwell Wanaka Chair – Phill Hunt Hokitika Secretary – Roy Horwell Area Executive Officer – Chair – Shirley Gardiner Catlins (Owaka) Barbara Roxburgh Treasurer – Anne-Marie Carter Chair – Graham Evans Secretary – Katrina Lett Treasurer – Lynelle Barrett West Otago (Tapanui) Chair – Graham Walker Kaiapoi Secretary – Lenore Kopua Treasurer – Marilyn Redditt Chair – Janelle Cutting Clutha (Balclutha) Secretary – Janet Affleck Treasurer – Rob Rae Chair – Colin Ward Winton Secretary – Marie Dvorak Treasurer – Noelene Scott Chair – Samuel Dynes Kaikoura Area Executive Officer – Treasurer – Lyndsay McDonald Chair – Danny Smith Cheryl Stevenson Secretary – Juan Schoen Treasurer – Jillian Dunlea Dunedin Secretary – Gwenda Addis Chair – Joyce Whyman Mackenzie (Fairlie) Area Executive Officer – Pamela Hall Chair – Stuart Barwood Fiordland (Te Anau) Treasurer – Jan Garrow Chair – Stewart Burnby Secretary – Jill Taylor Treasurer – Peter Dolamore Malvern (Darfield) Secretary – Peter Dolamore Chair – Arthur Marsh Hokonui (Gore) Treasurer – Marie Leeds Chair – John Mills Secretary – John Leeds Area Executive Officer – Marlborough (Blenheim) George Wallace Chair – Graeme Faulkner Invercargill Treasurer – Vacant Chair – Rev Richard Gray Secretary – Helen Faulkner Treasurer – Blair Morris Area Executive Officer – Kathy Reece ST JOHN ANNUAL REPORT 2010 | 37 South Island

NORTHERN REGION (SI) HEADQUARTERS: CHRISTCHURCH

CHATHAM ISLANDS

SOUTHERN REGION HEADQUARTERS: DUNEDIN ST JOHN NATIONAL OFFICE ST JOHN CENTRAL REGION St John House 326-332 Church Street 114 The Terrace PO Box 681 PO Box 10043 Palmerston North 4440 Wellington 6143 Tel: 06 355 5051 Tel: 04 472 3600 or 0800 ST JOHN (0800 785 646) ST JOHN NORTHERN REGION [email protected] (SOUTH ISLAND) Guardian Assurance House ST JOHN NORTHERN REGION 79-83 Hereford St 2 Harrison Road PO Box 1443 Mt Wellington Christchurch 8140 Private Bag 14902 Tel: 03 366 4776 Panmure Auckland 1741 ST JOHN SOUTHERN REGION Tel: 09 579 1015 17 York Place ST JOHN MIDLAND REGION PO Box 5055 Dunedin 9058 63 Seddon Road Hamilton Tel: 03 477 7111 Private Bag 3215 Hamilton 3240 Tel: 07 847 2850

www.stjohn.org.nz 0800 ST JOHN (0800 785 646)

St John is proudly supported by