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THE IOT C&SI SURVEY 2020 This document is a summary of the headline results produced by teknowlogy for

Wipro “ delivers customized, end-to-end IoT solutions to its clients. This is only possible thanks to strong IoT solution development capabilities in combination with an open working culture, which allows to effectively co-innovate with clients and the big ecosystem of external technology partners around IoT.” Klaus Holzhauser Senior Vice President Digital Innovation & IoT at teknowlogy Group “ About teknowlogy teknowlogy Group iis the leading independent We are the preferred partner for European user European research and consulting firm in the companies to define an IT strategy, govern teams fields of digital transformation, software, and IT and projects, and de-risk technology choices services. It brings together the expertise of three that drive successful business transformation. research and advisory firms, each with a strong history and local presence in the fragmented We have a second-to-none understanding of markets of Europe. market trends and IT users’ expectations. We help software vendors and IT service companies We are a content-based company with strong better shape, execute, and promote their own consulting DNA. strategy in coherence with market needs and in anticipation of tomorrow’s expectations.

Capitalizing on more than 40 years of experience, we operate out of seven countries with a network “Understanding the needs of 150 experts. of every line of business in the enterprise is key. We teknowlogy Group is uniquely positioned at the converging point of the key driving forces at teknowlogy Group are of digitalization and can meet its customers’ already there.“ requirements in terms of: • Reliable research data and consulting to drive decisions and go-to-market strategies in a rapidly changing IT environment. • Increasing demand for a local understanding of both the user needs in the various industries and the local vendor landscape, which is something the global, US-based players fail to properly address. • Significant demand for critical insight necessary to assess and adapt to the paradigm shift caused by rapidly expanding cloud-based IT. About The IoT C&SI Survey

The IoT C&SI Survey is the world’s first customer-centric benchmark for the performance of numerous consulting & system integration providers on projects related to the Internet of Things.

The findings provide an unparalleled level of user feedback on 32 leading IoT providers. ABOUT THE COMPANY Wipro integrated its internal IoT capabilities and constantly adds external capabilities

Internet of Things (IoT) has witnessed major transformation and adoption globally during the last decade and is a key focus area of Wipro. Wipro’s vision for Internet of Things is to transform enterprise business, services and process, while enhancing the customer experience. Wipro’s IoT engineering services and solutions span across all the major industry segments namely Energy & Utilities, Manufacturing, Healthcare, Pharma, Consumer, Retail, Smart Infra, Transportation and BFSI, supported by 7500+ professionals globally, with 100+ customer deployments across engineering Consulting, Implementation, System Integration and Global support.

ABOUT WIPRO Wipro’s IoT lead Digital transformation is a key offering from Wipro’s EngineeringNXT With roughly 180,000 employees and a global foot print with platform of services. Wipro focuses on bringing together end-to-end capabilities and offices in 59+ countries, It ranks among the largest IT service solutions for the customers helping them in all aspects of IT/OT integration through providers worldwide. Offering more and more IoT consulting product engineering, connectivity, cloud platform engineering, applications build, and system integration services is one of its defined growth advanced data analytics and artificial intelligence, enterprise system integration areas. and remote command center operations. Complimented by vertical domain expertise, Wipro’s end-to-end capabilities cover sensors, gateways, connectivity, Wipro positions itself as an end-to-end IoT service provider platforms, analytics, machine learning & artificial intelligence. Wipro has created a whose capabilities comprise consulting and advisory, edge robust partner ecosystem based on evolving needs of customers and technological engineering, and systems integration, enabling them to cater advancements. to the needs of customers in particular (but not only) in the fields of manufacturing, connected vehicles, and healthcare. Wipro has built a large partnership eco-system with market leaders in the IoT space across edge, network, cloud and enterprise tiers that enables Wipro to deliver best-in-class solutions in-line with evolving customer needs and technological advancements. Wipro has also developed a strong portfolio of industry reference solutions and accelerators for IoT/IIoT use cases leveraging some of the key partners like Microsoft, AWS, IBM, etc. to accelerate the IoT adoption among customers by demonstrating quick return-on-investment.

Through EngineeringNXT, Wipro truly differentiates itself by providing a unique proposition combining 35 plus years of Engineering DNA with extensive depth and breadth of technologies, mature processes and innovation to offer IT/OT Solutions and services through a diverse ecosystem to deliver value to customers at every stage of the digital transformation. 6 Demographics of survey respondents

Geography Job title

EMEA Americas IT manager / CIO 34 %

Management board or deputy 28 %

Project manager 20 %

40 % Digital business unit member 8 %

Business 60 % 7 %

Line of business manager 1 %

Other position 1 %

0 % 10 % 20 % 30 % 40 % Industry sector Company size

500 - 999 employees Manufacturing 50 % 1,000 - 4,999 employees More than 5,000 employees Telecommunications 18 %

Transportation and logistics 7 %

Public sector and healthcare 7 % 17 % 33 % Energy and utilities 6 %

Retail and wholesale 5 %

Other industry 6 % 50 % 0 % 12.5 % 25 % 37.5 % 50 % n = 1,976 7 Peer groups & KPIs

KPIs Peer group classification Peer group overview The results of The IoT C&SI Survey 2020 are displayed The IoT C&SI Survey 2020 features a range of different Regional Focus in the form of KPI dashboards to provide the reader with types of providers, which is why we use peer groups precise information at a glance. The KPIs are all based to help identify competing services. The groups are Americas on the following rules: essential to allow a fair and useful comparison of providers likely to compete. The peer groups were defined EMEA • We chose only those parameters found to be of the by teknowlogy’s analysts drawing on their experience greatest importance to customers. as well as customer responses, since a provider needs DACH • KPIs may be based on one or more parameters a minimum of 20 answers per peer group in order to from The IoT C&SI Survey. compete. The segmentation is based on two key factors: • Only providers evaluated by at least 20 respondents are included. This applies to each of the questions • Regional focus: Companies in EMEA and the UK that feed into the KPIs. Americas were asked to share their opinions on • KPIs are converted to a scale of 1 to 10 (worst to their IoT C&SI partners, so if a provider competes Project Scenario best). in a regional peer group, only the responses from • A linear min-max transformation is applied, which that region count towards their rank. Consulting preserves the order of, and the relative distance • Project scenario: Depending on the context of the Particular focus on consulting- driven projects between, providers’ scores. projects as well as the industries the customers • In case two or more providers have the same represent, providers can further compete in usage- score, their ranks are determined based on the next related groups driven by the responses from the Connected Vehicles decimal place. respective clients. Providers evaluated in projects related to IoT in vehicles, logistics, and automotive manufacturing The terms “top-ranked“ and “leader“ as used in the Wipro is present in the following peer groups: KPI chart titles indicate ”topmost position” (top-ranked) • Americas Digital Factory or a leading position (leader) in the top 3 to top 5 – Providers supporting discrete and • EMEA depending on the size of the peer group. process manufacturing companies • Consulting with requirements around IoT

Smart Cities Providers building the connected city of the present and future within projects with public and private institutions 8 WIPRO HIGHLIGHTS WIPRO HIGHLIGHTS

Peer group Peer group Peer group comment Americas EMEA Consulting

Wipro is an end-to-end service Top ranked in the category: Top ranked in the category: Top ranked in the category: provider for IoT, accompanying Recommendation Proactivity Solution Building the client from consulting services Working Culture through device engineering and Collaboration machine analytics to systems integration, platform and application services, workflow building, and Leader in the category: Leader in the category: Leader in the category: Partner of Choice Implementation Timeline Solution Development . This survey is a Strategic IoT Advisory Implementation Skills IoT Technology Expertise strong proof point for their excellent Industry Expertise Implementation Flexibility IoT capabilities across several peer Change Management Solution Development Proactivity groups – Americas, EMEA, and Consulting Skills IoT Technology Expertise Price to Value Solution Development Solution Building Recommendation Consulting. IoT Technology Expertise Flexibility Customer Satisfaction Solution Building Collaboration Effectiveness Working Culture Price to Value Customer Satisfaction Recommendation Business Value Customer Satisfaction Effectiveness Business Value

“Top-ranked“ indicates the topmost position among providers listed in the chart. “Leader“ denotes a leading position in the respective peer group – usually among the top 3 – top 5, depending on the size of the group. TOP PROVIDER RANKS Wipro top ranks

12 “Wipro is open to our feedback and suggestions, just as we are to theirs, which I think is indispensable for a good IT service provider. Excellent partner.”

Business consultant, energy and utilities “Wipro is highly capable “Top-quality service of covering all sorts of practically perfect all the IoT-related challenges we face. time.” They are continuously improving their corresponding services.” Project manager, manufacturing Management board member, manufacturing The IoT C&SI Survey 2020 examines customer feedback on IoT consulting and system integration provider selection and partnerships across 24 key performance indicators (KPIs), including competitiveness, consulting skills, implementation, solution building, collaboration, customer satisfaction, and business value. INTRODUCTION This document contains a selection of the headline findings for Wipro.

For more information on the survey, please visit www.iot-csi-survey.com.

14 PARTNER OF CHOICE

“Partner of Choice“ is based on the number of wins in competitive evaluations. PARTNER OF CHOICE

Partner of Choice : Leader Peer group: Americas

Accenture 10.0 IBM 9.8 6.8 Wipro 4.7 4.7 HCL 4.7 EY 4.7 4.0 TCS 3.8 DXC 3.3 (incl. Altran) 3.2 NTT Data 2.9 KPMG 2.9 2.8 2.0 1.8 CGI 1.7 Pwc 1.5 HPE 1.0 0.0 2.5 5.0 7.5 10.0

The participants in this survey ranked Wipro as one of the top partners of choice in the Americas. This underlines the strong position Wipro has achieved in some regions of the world, which allows them to win big deals in the IoT space, such as ADM Aéroports de Montréal. ADM operates YUL Montreal-Trudeau International Airport, the third largest airport in , and YMX International Aérocity of Mirabel. The engagement drives operational efficiency, enhances the user experience, transforms business processes, and fosters innovation at ADM by leveraging technologies such as AI, cloud, analytics, IoT, augmented reality (AR), virtual reality (VR), and drones. 16 STRATEGIC IOT ADVISORY

“Strategic IoT Advisory” refers to the perceived capabilities in IoT strategy development and execution. STRATEGIC IOT ADVISORY

Strategic IoT Advisory : Leader Peer group: Americas

IBM 10.0 9.4 Capgemini (incl. Altran) 9.0 Wipro 8.0 Fujitsu 7.5 Infosys 7.4 CGI 7.2 Cognizant 7.0 NTT Data 6.3 HCL 6.2 EY 5.9 DXC 5.2 KPMG 5.0 Pwc 5.0 TCS 4.8 HPE 4.7 Deloitte 4.5 Orange Business Services 2.9 Vodafone 1.0 0.0 2.5 5.0 7.5 10.0

With regard to strategic IoT advisory, Wipro for example leverages a strategic partnership with the Industrie 4.0 Maturity Center in . The Industrie 4.0 Maturity Center applies the Industrie 4.0 Maturity Index. The Industrie 4.0 Maturity Index is a framework which evaluates in depth the digital maturity of manufacturing companies and provides a methodical guideline for designing their individual path to digital transformation, with concrete steps to take. The scientific framework of the Industrie 4.0 Maturity Index was developed by the well-known acatech institute. 18 INDUSTRY EXPERTISE

“Industry Expertise” reflects the industry-specific knowledge. INDUSTRY EXPERTISE

Industry Expertise : Leader Peer group: Americas

Accenture 10.0 IBM 9.4 Wipro 7.7 Cognizant 7.1 Deloitte 7.1 NTT Data 6.8 Capgemini (incl. Altran) 6.7 TCS 6.4 CGI 6.2 Fujitsu 6.2 EY 6.1 HCL 5.8 KPMG 5.5 Infosys 4.9 DXC 4.8 PwCPwc 4.5 HPE 3.2 Orange Business Services 2.2 Vodafone 1.0 0.0 2.5 5.0 7.5 10.0

Wipro brings deep industry expertise to the table for dedicated IoT use cases in manufacturing (shop-floor and end-product connectivity for improved quality, productivity and supply chain optimization), mining (real-time monitoring of mine equipment, management of assets, worker health and safety), automotive (vehicle telematics to provide fleet management and operational efficiency), energy (integrated energy and asset management to improve energy efficiency), healthcare (non-invasive wearable sensors for real-time health monitoring and patient-centric healthcare), and retail (supply chain optimization and customer experience management). 20 CHANGE MANAGEMENT

“Change Management” refers to the satisfac- tion with capabilities in change management strategies and advisory. CHANGE MANAGEMENT

Change Management : Leader Peer group: Americas

PwCPwc 10.0 Accenture 9.9 IBM 9.1 Wipro 8.9 Capgemini (incl. Altran) 8.9 Deloitte 7.2 KPMG 6.9 EY 6.8 TCS 6.7 CGI 6.0 Fujitsu 5.9 HCL 5.4 Cognizant 5.3 NTT Data 5.1 Vodafone 4.5 Orange Business Services 4.0 DXC 3.0 Infosys 2.7 HPE 1.0 0.0 2.5 5.0 7.5 10.0

The participants in this survey ranked Wipro among the top vendors for IoT-related change management in the Americas. This shows that Wipro offers its clients much more than pure IoT solution development and implementation. A solution worthy of mention in this context is, for example, Wipro’s Zero Touch Change approach. This program utilizes AI-driven personal assistants, social interactions, crowdsourcing, and gaming to personalize the change experience. An analytics component then provides information about the impact the change is having, employees’ understanding of it, and how teams are engaging with it. 22 CONSULTING SKILLS

“Consulting Skills” reflects the overall satis- faction with the entire consulting portfolio provided. CONSULTING SKILLS

Consulting Skills : Leader Peer group: Americas

IBM 9.4 Accenture 9.3 Capgemini (incl. Altran) 8.2 Wipro 7.6 Deloitte 7.2 Cognizant 6.5 NTT Data 6.4 CGI 6.4 PwCPwc 6.3 EY 6.2 KPMG 6.0 Fujitsu 5.6 HCL 5.4 TCS 5.2 Infosys 5.2 DXC 4.4 HPE 3.2 Orange Business Services 2.7 Vodafone 1.9 0.0 2.5 5.0 7.5 10.0

Consulting Skills is one of our overarching KPIs in this survey. It summarizes vendor-specific capabilities across several different aspects. It comprises all the capabilities around Strategic IoT Advisory, Industry Expertise, Know-how, and Change Management. This illustrates well how important this KPI is for users in identifying the right partner with broad capabilities and expertise. According to the participants in this survey, Wipro is one of the top vendors in Americas here. IoT experts (300+), complemented by vertical domain expertise, product engineering, and analytics & application expertise, provide end-to-end services. 24 IMPLEMENTATION TIMELINE

“Implementation Timeline” is based on how long the implementation process takes compared to expectations. IMPLEMENTATION TIMELINE

Implementation Timeline : Leader Peer group: EMEA

Cognizant 10.0 TCS 8.9 Wipro 8.4 Capgemini (incl. Altran) 8.3 CGI 7.6 Infosys 7.1 NTT Data 6.8 HPE 6.8 Deloitte 6.3 Accenture 6.0 KPMG 5.9 T-Systems 5.8 HCL 5.7 5.5 IBM 5.2 Tieto 5.2 Reply 4.7 DXC 4.3 Vadafone 3.5 PwC 2.8 2.7 EY 2.7 Sopra Steria 1.2 Telefónica 1.0 0.0 2.5 5.0 7.5 10.0

The participants in this survey ranked Wipro as the top 3 vendor for IoT implementation speed in EMEA. This illustrates well that Wipro has strong systems integration capabilities not only in Asia and the Americas, but also across the globe, and especially in Europe. An important aspect in this context is the availability of dedicated in-house software development capabilities to adapt solutions to the specific needs of large clients. Delivering end-to-end solutions in time is key in the complex and fast evolving world of IoT. 26 IMPLEMENTATION SKILLS

“Implementation Skills” reflects the perceived expertise in implementation activities. IMPLEMENTATION SKILLS

Implementation Skills: Leader Peer group: EMEA

NTT Data 10.0 Reply 9.2 Wipro 8.3 Infosys 8.2 HPE 8.0 IBM 7.9 CGI 7.6 TCS 7.0 Cognizant 6.9 Accenture 6.5 Capgemini (incl. Altran) 6.5 Tech Mahindra 6.5 Tieto 6.5 T-Systems 6.2 Deloitte 5.9 Atos 5.5 Vodafone 5.0 Pwc 4.4 KPMG 4.3 DXC 4.0 HCL 3.3 EY 2.8 Telefónica 1.2 Sopra Seria 1.0 0.0 2.5 5.0 7.5 10.0

The participants in this survey ranked Wipro as the top 3 vendor for IoT implementation skills in EMEA. This is remarkable because IoT represents a very special implementation challenge. IoT is an ecosystem play which requires deep collaboration with many different vendors to implement a totally integrated IoT solution for the client. This typically requires implementation capabilities around ERP (SAP), cloud (Microsoft or AWS), various IoT platforms ( MindSphere, Bosch IoT Suite, PTC ThingWorx), hardware (Dell, HPE), and networks (Cisco). IoT projects belong to the most complex integration projects that we see in the market today.28 IMPLEMENTATION

“Implementation” measures the overall satisfaction with implementation-related projects in terms of time management and know-how. IMPLEMENTATION

Implementation: Leader Peer group: EMEA

Cognizant 8.5 NTT Data 8.4 Wipro 8.3 TCS 8.0 Infosys 7.6 CGI 7.6 HPE 7.4 Capgemini (incl. Altran) 7.4 Reply 6.9 IBM 6.6 Accenture 6.3 Deloitte 6.1 T-Systems 6.0 Tieto 5.8 Atos 5.5 KPMG 5.1 Tech Mahindra 4.6 HCL 4.5 Vodafone 4.2 DXC 4.1 Pwc 3.6 EY 2.8 Sopra Seria 1.1 Telefónica 1.1 0.0 2.3 4.5 6.8 9.0

The participants in this survey ranked Wipro not only top in IoT implementation timeline and implementation skills (as mentioned in the previous sections), they also gave them high scores in overall implementation. This is especially true for the EMEA region, where users ranked Wipro as top 3 player among all evaluated IoT consulting and system integration vendors. In this peer group, Wipro is ranked far ahead of big names such as Accenture or IBM. This highlights the strong position and capabilities Wipro has established in this region. 30 SOLUTION DEVELOPMENT

“Solution Development” measures the development performance based on several IoT-specific use cases, such as security, machine learning, analytics, DevOps, AR/VR, connectivity, and device management. SOLUTION DEVELOPMENT

Solution Development: Top-ranked Solution Development: Leader Solution Development: Top-ranked Peer group: Americas Peer group: EMEA Peer group: Consulting

NTT Data 10.0 Capgemini (incl. Altran) 10.010.0 NTT Data 10.0 IBM 9.8 Reply 9.59.5 Wipro 9.2 Capgemini (incl. Altran) 9.7 NTT Data 9.49.4 CGI 7.9 Wipro 9.1 Wipro 8.28.2 IBM 7.0 Accenture 8.0 CGI 8.28.2 Accenture 6.5 TCS 8.0 IBM 7.87.8 Capgemini (incl. Altran) 6.5 CGI 6.8 Tieto 7.87.8 Cognizant 3.4 7.67.6 DXC 6.8 Accenture Deloitte 3.4 7.27.2 Deloitte 6.7 TCS KPMG 2.3 Cognizant 6.4 Cognizant 5.7 EY 2.2 T-Systems 6.3 HCL 5.4 Infosys 1.6 5.4 HCL 5.8 Infosys 5.4 PwC 1.0 Atos 5.7 Orange Business Services 5.4 Sopra Seria 5.0 0.0 2.5 5.0 7.5 10.0 Fujitsu 5.3 Deloitte 4.8 EY 4.0 DXC 4.7 HPE 3.8 HPE 4.4 PwC 3.8 Infosys 4.2 Vodafone 2.3 Vodafone 3.5 1.0 Telefónica KPMG 1.0 EY 2.4 0.0 2.5 5.0 7.5 10.0 PwC 2.1 Tech Mahindra 2.0 Vodafone 1.5 KPMG 1.0 0.0 2.5 5.0 7.5 10.010.0

According to the participants in this survey, Wipro is one of the leading vendors when it comes to IoT solution development. They received high scores for this strength across several different peer group comparisons. Two capabilities underpin this strength – customer-specific solution development and investments in intellectual property. Wipro provides not only individual IoT application development services, but also product engineering services for prototyping new IoT devices. These individual services are often combined with predeveloped solution building blocks such as the HOLMES AI platform or the asset management platform Looking Glass. 32 IOT TECHNOLOGY EXPERTISE

“IoT Technology Expertise” refers to the perceived technological capabilities, distinguishing providers that have accumulated deep and broad expertise from those whose know-how is in some cases too narrow or superficial. IOT TECHNOLOGY EXPERTISE

IoT Technology Expertise: Leader IoT Technology Expertise: Leader IoT Technology Expertise: Leader Peer group: Americas Peer group: EMEA Peer group: Consulting

IBMIBM 10.010.0 IBM 10.0 CapgeminiCapgemini (incl.(incl. Altran)Altran) 10.0 AccentureAccenture 9.69.6 Accenture 9.5 IBMIBM 8.4 CapgeminiCapgemini (incl.(incl. Altran) 9.29.2 Tech Mahindra 9.2 WiproWipro 8.2 Wipro 8.88.8 Wipro 8.8 AccentureAccenture 8.0 OrangeOrange BusinessBusiness Services 7.97.9 TCS 8.8 NTTNTT DataData 5.8 NTTNTT Data 7.77.7 Atos 8.0 InfosysInfosys 5.8 EY 7.47.4 Reply 8.0 DeloitteDeloitte 5.2 TCS 7.27.2 HCL 7.9 CognizantCognizant 5.1 HCL 7.07.0 HPE 7.9 CGICGI 4.7 InfosysInfosys 6.96.9 NTT Data 7.6 EYEY 3.2 HPE 6.36.3 Infosys 7.6 PwCPwC 2.1 6.3 1.0 CGI 6.3 Cognizant 7.2 KPMGKPMG 1.0 6.3 7.0 Vodafone 6.3 Capgemini (incl. Altran) 7.0 0.0 2.5 5.0 7.5 10.0 5.7 PwC 5.7 DXC 7.0 5.2 CognizantCognizant 5.2 Tieto 6.1 4.1 DXC 4.1 CGI 5.5 3.9 5.5 Fujitsu 3.9 Vodafone 5.5 Deloitte 3.6 5.1 Deloitte 3.6 KPMG 5.1 KPMG 1.0 KPMG 1.0 PwC 4.8 0.0 2.5 5.0 7.5 10.0 EY 4.4 0.0 2.5 5.0 7.5 10.0 Deloitte 4.4 T-Systems 4.2 Telefónica 4.0 Sopra Seria 1.0 0.0 2.5 5.0 7.5 10.0

Wipro is also one of the leading vendors when it comes to IoT technology expertise. An important role here plays the strategic partnership with the Indian Institute of Science (IISc). The IISc is ’s premier public establishment for research and higher education in science and engineering, conducting advanced applied research in autonomous systems, robotics, and 5G. The two organizations have jointly set up the Wipro IISc Research and Innovation Network (WIRIN), a hybrid industry-academia collaboration unit which will drive idea discovery, research, and innovation in technology and product design. 34 SOLUTION BUILDING

”Solution Building” reflects the overall satisfaction with the entire solution building portfolio, indicating which providers have proven that they know how to develop solutions that can deal with complex challenges. SOLUTION BUILDING

Solition Building: Leader Solition Building: Leader Solition Building: Top-ranked Peer group: Americas Peer group: EMEA Peer group: Consulting

IBM 9.9 IBM 8.98.9 Wipro 8.7 Capgemini (incl. Altran) 9.5 Reply 8.88.8 Capgemini (incl. Altran) 8.2 Wipro 9.0 Capgemini (incl. Altran) 8.58.5 NTT Data 7.9 NTT Data 8.9 Accenture 8.58.5 IBM 7.7 Accenture 8.8 Wipro 8.58.5 Accenture 7.2 TCS 7.6 NTT Data 8.58.5 CGI 6.3 Orange Business Services 6.6 TCS 8.08.0 Deloitte 4.3 CGI 6.6 Tieto 6.96.9 Cognizant 4.2 HCL 6.2 HCL 6.96.9 Infosys 3.7 6.86.8 Infosys 6.2 Atos EY 2.7 EY 5.7 CGI 6.86.8 KPMG 1.7 6.86.8 Cognizant 5.5 Cognizant PwC 1.5 HPE 6.16.1 DXC 5.4 0.0 2.3 4.5 6.8 9.0 5.95.9 Deloitte 5.1 Infosys 5.8 HPE 5.1 DXC 5.6 Pwc 4.8 Tech Mahindra 5.3 Fujitsu 4.6 T-Systems Deloitte 4.6 Vodafone 4.3 3.8 KPMG 1.0 Telefónica Vodafone 3.5 0.0 2.5 5.0 7.5 10.0 PwC 3.4 EY 3.4 KPMG 3.0 Sopra Seria 3.0 0.0 2.3 4.5 6.86.8 9.09.0

Solution Building is one of the overarching KPIs in this survey; the fact that Wipro is ranked among the key vendors in this space is another proof point for its strong capabilities in IoT. As IoT is increasingly becoming part of any digital initiative launched by Wipro’s client base, Wipro is increasingly morphing into the role of a key vendor for these solutions. Its core strength are customer-specific and software vendor-agnostic end-to-end IoT solutions. Wipro works closely with its clients to turn the Internet of Things into an ’Internet of Experiences’. This ambition leverages the connectivity of things to take the user experience to a new level. 36 WORKING CULTURE

A provider can only be a true partner if collaboration is possible. “Working Culture” takes the soft factors around the partnership into account and measures how easy a provider is to work with. WORKING CULTURE

Working Culture: Leader Working Culture: Top-ranked Peer group: Americas Peer group: Consulting

Wipro Orange Business Services 10.0 10.0 CGI CGI 9.5 8.9 Wipro 9.5 Cognizant 8.2 Accenture TCS 9.0 8.1 IBM 8.0 Accenture 8.2 NTT Data 7.2 IBM 7.8 KPMG 5.7 Capgemini (incl. Altran) 7.7 Deloitte 5.2 Vodafone 7.6 Capgemini (incl. Altran) 4.9 Fujitsu 7.4 EY 4.5 NTT Data 6.9 PwC 1.9 Cognizant 5.5 Infosys 1.0 EY 5.5 Deloitte 4.9 0.0 2.5 5.0 7.5 10.0 DXC 4.5 HCL 4.2 KPMG 4.2 Infosys 3.0 HPE 2.7 PwC 1.0 0.0 2.5 5.0 7.5 10.0

The feedback of participants in this survey confirms that Wipro has a very positive working culture. From our perspective, three organizational advantages contribute to this. First, Wipro Digital benefits from the size and international expertise of its parent company, Wipro Limited. Second, Wipro Digital also benefits significantly from its own start-up mentality. Third, the company grants its subsidiaries (companies it has acquired) internal autonomy, allowing them to retain their existing culture, their brand, their offices, and internal systems, as can, for example, be observed with Designit. 38 FLEXIBILITY

“Flexibility” refers to the perceived flexibility of a provider; for instance, it evaluates the handling of change requests to allow adjustments to new challenges. FLEXIBILITY

Flexibility: Leader Flexibility: Leader Peer group: EMEA Peer group: Consulting

NTT Data 10.0 NTT Data 10.0 Wipro 9.5 Wipro 8.1 Reply 8.5 IBM 7.9 Infosys 7.5 Accenture 6.2 CGI 7.3 Cognizant 5.8 7.2 TCS Capgemini (incl. Altran) 5.7 7.1 HCL Infosys 5.4 IBM 7.0 CGI 5.2 HPE 7.0 Deloitte 4.7 Deloitte 6.8 KPMG 4.7 Cognizant 6.7 PwC 2.0 Capgemini (incl. Altran) 6.3 PwC 2.0 1.0 Atos 6.0 EY 1.0 Tech Mahindra 5.8 0.0 2.5 5.0 7.5 10.0 Pwc 5.5 Accenture 5.5 Vodafone 4.4 DXC 4.2 KPMG 3.4 Telefónica 3.4 Tieto 2.8 EY 2.4 Sopra Seria 2.1 T-Systems 1.0 0.0 2.5 5.0 7.5 10.0

The feedback of participants in this survey confirms that Wipro acts as a highly flexible partner for them. This can be put down to Wipro’s working culture. As mentioned in the previous section, Wipro Digital benefits significantly from its own start-up mentality. Based on this, its working style can be characterized by two main elements, agility and nimbleness. This style allows Wipro Digital to co-innovate along projects and thus quickly adjust to a fast-paced industry that is being disrupted by new technologies, big data, and the fast-changing needs of customers. 40 PROACTIVITY

“Proactivity” indicates how proactive a provider is in driving a project forward successfully. PROACTIVITY

Proactivity: Top-ranked Proactivity: Top-ranked Peer group: EMEA Peer group: Consulting

Wipro 10.0 CGI 10.010.0 TCS 9.4 Wipro 9.89.8 Reply 9.2 IBM 8.88.8 CGI 8.9 Accenture 8.7 NTT Data 7.8 Cognizant 8.5 IBM 7.7 Capgemini (incl. Altran) 6.8 7.6 Cognizant NTT Data 6.7 Atos 7.5 Deloitte 5.6 Infosys 6.9 EY 5.0 Accenture 6.7 KPMG 3.8 Vodafone 6.2 Infosys 3.7 Deloitte 5.9 PwC 1.0 Capgemini (incl. Altran) 5.5 DXC 5.5 0.0 2.5 5.0 7.5 10.010.0 HCL 5.4 KPMG 5.1 HPE 4.6 T-Systems 3.9 Tieto 3.8 Tech Mahindra 3.6 EY 3.4 Telefónica 3.2 Sopra Seria 2.2 Pwc 1.0 0.0 2.5 5.0 7.5 10.0

The results of this survey underline that, from a user perspective, Wipro is the leading vendor in EMEA when it comes to proactivity. In fact, Wipro is perceived to be much more proactive in its client interactions across Europe than big companies such as IBM, Accenture, and Capgemini. From our perspective, the internal autonomy of subsidiaries and the use of technological levers such as a continuous delivery platform for rapid ideation help to stay proactive in client interactions and achieve quick results. In sum, organizational independence, personal accountability, and supporting technology drive Wipro’s proactivity in the IoT space. 42 COLLABORATION

“Collaboration” evaluates the overall performance related to soft skills in communication and project handling. COLLABORATION

Colaboration: Leader Colaboration: Leader Peer group: EMEA Peer group: Consulting

Reply 9.2 Wipro 9.3 Wipro 9.0 IBM 8.1 NTT Data 8.3 CGI 8.0 TCS 8.1 NTT Data 8.0 Cognizant 7.7 Accenture 7.7 7.5 CGI 7.5 Cognizant 7.5 7.2 IBM 7.2 Capgemini (incl. Altran) 5.8 Infosys 6.7 Deloitte 5.2 HCL 6.5 KPMG 4.8 Atos 6.5 EY 3.5 Deloitte 6.5 Infosys 3.4 HPE 6.4 PwC 1.6 Accenture 6.3 Vodafone 5.9 0.0 2.5 5.0 7.5 10.0 Capgemini (incl. Altran) 5.8 5.8 Tech Mahindra 5.8 5.4 KPMG 5.4 Tieto 5.0 4.8 DXC 4.8 4.2 Pwc 4.2 3.8 T-Systems 3.8 3.6 Telefónica 3.6 3.6 EY 3.6 1.8 Sopra Seria 1.8 0.0 2.5 5.0 7.5 10.0

With IoT being an ecosystem play, Wipro counts on collaboration, both internal (across business units) and external (technology partnerships and co-innovation with clients). To support external collaboration around IoT, Wipro Digital has been investing in a global network of co-innovation centers. As of 2019, Wipro Digital had 26 Digital Pods across the globe, with a total of 7,000+ collaborators. Besides co-innovation with clients, these centers also serve as collaboration hubs with technology start-ups, small and midsize enterprises, and entrepreneurs, enabling them to integrate their technology capabilities with that of Wipro and offer complete solutions to clients. 44 PRICE TO VALUE

“Price to Value” measures clients’ satisfaction with the pricing model. PRICE TO VALUE

Price to Value: Leader Price to Value: Leader Peer group: EMEA Peer group: Consulting

Tech Mahindra 10.0 CGI 10.0 TCS 9.4 Capgemini (incl. Altran) 8.4 CGI 9.1 Wipro 8.0 Wipro 8.2 Infosys 7.1 Infosys 7.7 NTT Data 6.4 Tieto 7.5 IBM 6.3 Capgemini (incl. Altran) 7.3 Accenture 6.1 7.2 Vodafone Cognizant 5.5 6.4 Reply KPMG 4.7 6.3 NTT Data Deloitte 4.5 HPE 5.6 EY 3.3 Atos 5.1 PwC 1.0 Cognizant 5.1 Deloitte 4.9 0.0 2.5 5.0 7.5 10.0 KPMG 4.5 HCL 4.5 IBM 4.4 DXC 4.2 Accenture 4.2 T-Systems 3.3 PwC 1.7 EY 1.2 Sopra Seria 1.0 Telefónica 1.0 0.0 2.5 5.0 7.5 10.0

In order to become a leading vendor as regards price to value, one thing is key – delivering innovative solutions through efficient delivery components. Wipro can provide this dual advantage by combining its strong solution building capabilities with the efficient development tools and delivery capabilities of the hyperscalers; for example, via co-innovation centers such as the Wipro-AWS Launch Pad. The center serves as a multidisciplinary customer showcase hub to ideate, collaborate, develop, and deliver futuristic solutions by leveraging AWS Cloud services in the areas of artificial intelligence (AI), machine learning (ML), analytics, IoT, blockchain, augmented and virtual reality. 46 RECOMMENDATION

“Recommendation” indicates the share of users that say they would recommend a provider to others. RECOMMENDATION

Recommendation: Leader Recommendation: Leader Recommendation: Leader Peer group: Americas Peer group: EMEA Peer group: Consulting

Wipro 10.0 CGI 10.0 CGI 10.0 CGI 9.8 TCS 9.3 Wipro 9.6 Orange Business Services 7.9 NTT Data 9.1 NTT Data 7.0 Vodafone 7.7 Wipro 8.7 Accenture 5.5 7.2 Capgemini (incl. Altran) HPE 8.1 IBM 5.4 6.3 IBM Reply 7.2 Infosys 4.7 Accenture 6.0 7.2 Tieto Cognizant 3.8 TCS 5.7 Vodafone 7.2 4.8 Capgemini (incl. Altran) 3.7 NTT Data Accenture 7.0 4.2 KPMG 3.6 HCL Infosys 6.7 4.1 EY 2.2 Fujitsu Atos 5.8 4.0 Deloitte 1.8 HPE Cognizant 5.7 DXC 3.1 PwC 1.0 Tech Mahindra 5.7 KPMG 2.4 KPMG 5.5 0.0 2.5 5.0 7.5 10.0 Infosys 2.4 T-Systems 5.5 EY 2.4 IBM 5.0 Cognizant 2.2 Capgemini (incl. Altran) 4.8 PwC 1.3 Deloitte 4.3 Deloitte 1.0 HCL 3.4 0.0 2.5 5.0 7.5 10.0 PwC 3.2 EY 2.7 Telefónica 2.6 Sopra Seria 1.3 DXC 1.0 0.0 2.5 5.0 7.5 10.0

In this survey, Wipro received outstanding ratings as regards the recommendation rate (top 1 in the Americas, top 4 in Europe, and top 2 in the Consulting vendor peer group). Based on this strong recommendation rate, it is no surprise that the company has been able to further grow its IoT business with existing accounts across the world. To reach new clients, Wipro has also been investing in IoT thought leadership and top-level engagements. For this purpose, Wipro is one of the founding partners of the “IoT and connected devices” project from the World Economic Forum. 48 CUSTOMER SATISFACTION

“Customer Satisfaction” measures overall customer satisfaction based on the satisfaction with the pricing model as well as the likelihood of a recommendation. CUSTOMER SATISFACTION

Customer Satisfaction: Leader Customer Satisfaction: Leader Customer Satisfaction: Leader Peer group: Americas Peer group: EMEA Peer group: Consulting

Capgemini (incl. Altran) 8.6 CGI 9.6 CGI 10.0 Wipro 8.5 TCS 9.4 Wipro 8.8 CGI 7.8 Wipro 8.4 NTT Data 6.7 Orange Business Services 7.5 Tech Mahindra 7.8 Capgemini (incl. Altran) 6.0 Vodafone 7.5 NTT Data 7.7 Infosys 5.9 7.4 TCS 6.9 Tieto IBM 5.9 7.2 Accenture 6.8 Vodafone Accenture 5.8 Infosys 7.2 IBMIBM 5.8 Cognizant 4.6 HPE 6.9 HCL 5.7 KPMG 6.8 4.2 5.6 Reply HPE Deloitte 3.1 Capgemini (incl. Altran) 6.0 NTT Data 5.4 Accenture 5.6 EY 2.7 Fujitsu 5.2 Atos 5.4 PwC 1.0 DXC 4.9 Cognizant 5.4 0.0 2.5 5.0 7.5 10.0 InfosysInfosys 4.1 KPMG 5.0 Cognizant 3.9 IBM 4.7 3.5 KPMG Deloitte 4.6 3.2 EY T-Systems 4.4 2.2 Deloitte HCL 4.0 1.2 PwC DXC 2.6 2.2 0.0 2.3 4.5 6.8 9.0 EY Pwc 2.1 Telefónica 1.8 Sopra Seria 1.3 0.0 2.5 5.0 7.5 10.0

Customer satisfaction is a core KPI when it comes to extending one’s footprint within an account. Wipro achieved high scores for both recommendation rate (as described in the previous section) and price to value, which feed into strong overall ratings in customer satisfaction. It is important to understand that Wipro sees customer satisfaction as a strategic topic and does everything to optimize it. Why? Because Wipro aims to expand its presence within existing clients step by step. This would be impossible without a high level of customer satisfaction. Therefore clients can trust that Wipro will always deliver high quality to them. 50 EFFECTIVENESS

“Effectiveness” is based on how well a provider supports customers in meeting their business objectives. EFFECTIVENESS

Effectiveness: Leader Effectiveness: Leader Peer group: EMEA Peer group: Consulting

Accenture 10.0 IBM 10.0 Reply 9.0 NTT Data 9.7 NTT Data 8.3 Wipro 9.7 Wipro 8.3 Capgemini (incl. Altran) 8.8 8.2 TCS Accenture 8.5 IBM 8.0 CGI 7.4 Tech Mahindra 7.7 KPMG 5.1 KPMG 7.6 Infosys 4.2 HPE 7.5 Cognizant 4.0 Capgemini (incl. Altran) 7.5 Vodafone 7.4 Deloitte 3.8 CGI 7.3 EY 1.1 Infosys 7.2 PwC 1.0 Deloitte 7.0 0.0 2.5 5.0 7.5 10.0 Cognizant 6.8 Tieto 6.2 T-Systems 5.3 HCL 4.9 Atos 4.7 Telefónica 4.6 DXC 4.0 EY 3.8 Pwc 3.4 Sopra Seria 1.0 0.0 2.5 5.0 7.5 10.0

In this survey, Wipro achieves very good scores for effectiveness (top 4 in EMEA and top 2 in the Consulting peer group). This means that Wipro is one of the leading vendors when it comes to meeting clients’ specific business objectives. What is it that makes Wipro highly effective in IoT? Basically, its approach to deliver customized end-to-end IoT solutions. This strength is based on Wipro’s strong IoT solution development capabilities in combination with its open working culture, which allows them to effectively co-innovate with clients and the big ecosystem of external technology partners. Not many providers can deliver this combination to such an extent.52 BUSINESS VALUE

“Business Value” refers to the overall value of a provider in terms of how effectively and efficiently business objectives are met. BUSINESS VALUE

Business Value: Leader Business Value: Leader Peer group: Americas Peer group: EMEA

Capgemini (incl. Altran) 9.9 TCS 9.1 NTT Data 8.8 Accenture 8.4 Accenture 8.3 Tech Mahindra 8.3 Wipro 7.1 Wipro 8.0 Vodafone 7.1 NTT Data 7.8 Orange Business Services 6.3 HPE 7.7 HCL 5.9 Cognizant 7.6 7.6 IBM 5.5 Capgemini (incl. Altran) 7.5 HPE 5.3 Infosys 7.3 TCS 5.1 CGI 7.0 Fujitsu 5.0 Vodafone KPMG 7.0 Cognizant 4.9 Reply 6.9 CGI 4.7 HCL 6.6 EY 4.2 IBM 6.2 KPMG 3.8 Deloitte 6.2 Pwc 3.3 Tieto 6.1 Deloitte 3.1 Deloitte 6.0 2.6 Atos Infosys 2.6 DXC 4.9 DXC 2.0 T-Systems 4.9 0.0 2.5 5.0 7.5 10.0 EY 4.7 Telefónica 3.2 Pwc 2.2 Sopra Seria 2.1 0.0 2.5 5.0 7.5 10.0

In this survey, Wipro also achieves very good results for business value. This illustrates that Wipro is not only one of the leading vendors when it comes to meeting clients’ specific business objectives, but it has even more to offer. Wipro can deliver customized end-to-end IoT solutions also in a very efficient way. This strength is based on its collaborative IoT solution development capabilities in combination with its platform-based approach to ensure a high level of standardization and efficiency in all solution development efforts. This is a very strong testament to Wipro’s overall capabilities in IoT. 54 FRANCE GERMANY 1, Boulevard des Bouvets Holzstr. 26 Negustori 12 15 Bowling Green Lane 55 East 59th Street, 9 th 92000 Nanterre 80469 Munich 023953 Bucharest London EC1R 0BD Floor 10022 New York France Germany Romania United Kingdom USA